All Hours Air

* 53 minutes ago
NEW

Unfortunately it has come to me leaving a bad review for this company. My mother needed a technician to repair a gas leak that was found by my brother and the propane company, so she called here. When the technician arrived he immediately went into sales tech mode instead of working on the issue he was called out for. He told her that the CO level is 5ppm and lied to her saying that surface rust on her heat exchanger is a hole and was going to red tag her furnace.
Conveniently he had a price of $8,500 ready to go to replace her furnace. Fortunately I am a professional in the industry (half the country away) and she called me and put the technician on the phone. I asked him how he verified a crack/hole in the HEX and asked him to verify with industry standard equipment. He didn't want to, so I told him to repair the gas leak like he was originally called out for. He turned the deadly furnace on while he went to lunch and got the parts to make the repair, replaced a coupling and a gas whip.then charged $693 for the repair. He wasn't able to take advantage of my mother by selling her a furnace that she doesn't need, so he over charged her for a $250 repair. The management basically told me that he is unwilling to work with a professional in the industry amicably to reduce the price and said they the price is what it is. I will not recommend this company and have every intention of letting everyone I know in the Reno, Sparks, Carson City area know that they are hacks and make us real professionals in the industry look like the crooks that they are.

WOW! Jason is excellent! I called him at 8:30 this morning with an A/C problem. He was here by 9:45 and had my A/C back up and running at 10:15. Add on top of that, he was extremely reasonable! Thank you so much!

$25 fuel charge added onto bill. Not mentioned either on website or customer service representative upon scheduling service. Upon inquiry with operation's manager a day after service, I was offered a $25 refund, which I declined.

The A/C on one of my rentals went our during the last heat wave. My tenant contacted another HVAC company in the area and they told him it would be $5K to replace my A/C unit. I told him that was ridiculous and asked him to get additional bids, nobody could come out for several days. I called my real estate Brokers (Brian & Amy Lessinger with RE/MAX - They are awesome!) and they referred me to Jason. Jason was able to get out there that same day to look at the A/C. Turns out it was the circuit board and total cost to repair was only $564! Not only was Jason responsive, but honest and ethical! He didn't try to gouge me on price, he took care of me and my tenant and I will use him from here on out for all of my HVAC needs!

Count me in as a very happy customer.

All Hours Air was at my home yesterday to resolve an issue with my ceiling vent and also provided some preventative maintenance on my A/C unit.

The Service Tech (Jesse) was on time and provided top notch Customer Service. Friendly, informative, and knowledgeable. I could tell he liked what he was doing and liked working at All Hours Air.

His service visit to my home was in the late afternoon and, as he was leaving, I asked if the service call to my home was his last call of the day. He told me he'd be checking with his dispatcher because the daily service call schedule for the Service Techs at All Hours Air is set to ensure that
each customer visit is completed to their customer's satisfaction before leaving.

What a terrific customer satisfaction approach that is!

The technician from All Hours Air, Ralph, was on time and very professional. He identified the problem and will make the appropriate  fix.

As always,  I am very pleased with All Hours Air.  Had a routine service for my hvac system today.  The technician, Danny responded and performed the service.  He discovered a small issue with the air scrubber.  He showed me photos of the unit and what is needed for the repair.  This is not a routine part and must be ordered.  Danny said he will keep me informed about the replacement.  Danny was professional, friendly, and very informative.  Been an All Hours air for some time and will remain with them.

Had a furnace issue at a rental,property and called All Hours Air and could not be more pleased with the service.  Technician was courteous, polite and friendly.  Mason was in constant communication and completed the repair efficiently.  The service call was priced very fairly and the workmanship was excellent.  I'm a big fan and will definitely use All Hours Air again in the future.  Absolutely top notch.  Thank you Mason!

Have used twice and both times arrived promptly and did what was needed, didn't overcharge. I unfortunately have a life time service plan with Paschall Plus but after they charged me almost $500 (and that was with their discount because of my lifetime plan) to install a garbage disposal that I found online as one of the lowest priced in the line, I'm afraid to use them.  I saw other similar issues in their reviews.  All Hours Air could have easily told me I needed expensive work; my system is old, but the first visit they just did a service, and second one tightened some loose bolts to stop  rattling.

Great company, will use them again! Quick response time and the only company I could get to respond at the time.

We just moved in a while ago and our AC was not pumping cold air in house.  Sent message for quote through yelp.  He came to our house the following Monday and reported we needed a whole new AC HVAC unit at $5,800 (that is with a senior discount) after a 5 minute diagnosis.  He mentioned that he could jump started it to give us 24 hours of AC until he could get back and replace the whole AC HVAC unit.  So he replaced the capacitor.   He didn't even look at our unit!!!   Our AC unit has a sticker on it saying it was manufactured in 2014 and installed in 2015.  We didn't even know this was a newer unit until the 2nd AC repairman told us.

We had a second estimate from another AC repairman and he Charged us for $105  ALL IT NEEDED WAS A CAPACITOR!!!.  The new AC repairman reported All Hours installed capacitor wrong and with wrong settings and had to repair what All Hours did.  

What a scam!   I would never trust this business!!   Bleeding this city of our hard earned money.  This guy should be on a dateline investigation.

I felt that I was working more work a sales company than a repair company. After the fan in my furnace started making noises I called All Hours. The guy came out, looked at the front of my furnace, told me that my 15 year old furnace was a piece of junk, and that it would cost $1500 to fix. He also wanted me to make an appointment with his design specialist salesman to give me a quote on a whole new furnace. He didn't look inside my furnace to give me that quote, just looked at the front. Then charged me $89. I decided to open the furnace myself, and was able to order the 1 part that needed replacing for $100 online, replaced it on my own and now it works great. I was very disappointed by this whole process, and felt that he was more concerned with upselling me than just fixing what I called about.

Final update: my fireplace is working and I'm very happy. Jason was able to turn this situation around and I'm very happy about it! I was going to remove my review but I think it's important when a company can turn a frown upside down! Thank you Jason. Looking forward to you servicing our furnace this week.

Update: The owner Jason called and he assured me the part will be ordered this morning and installed when it arrives. He did offer a discount and an added value service for my trouble which I appreciate.

So disappointed. I picked this company to look at my 15yo Heat n Glo because they had such good reviews. Ed came out, he said our motor needed to be replaced, they'd send us a quote to repair and schedule a time and that the diagnosis was $89. Ten days later we called and Jennifer told us she'd call us back. The next day I called and she said the part was $450 plus 2hrs labor. I looked around online and inducer motors were between $50-150. I asked her for the part number so I could compare. Later another guy called me about 5:30p. He said they didn't know the part number and they would email me a complete quote. I've since left two messages. It's been a month since they took my $89 and I'm looking for a new repair company. I think it's funny I then got this flyer in the mail!!

They are so amazing. We had a plumbing issue and they handled it with ease. It took a very long time due to weather but they communicated with us along the way.

I can't speak to the service specifically and we didn't move forward with this company, however I'll share my experience to ALWAYS GET A SECOND QUOTE.
When our furnace was acting up, we panicked and called this company with the hope of an overnight look. The emergency hours was $199 with a gas premium... so we decided instead to wait until the next day. They took my information down and told me they'd connect first thing in the AM.m to schedule an appointment, But they didn't. I ended up having to call and follow up. They came out the following following day.
The young guy that came out was really nice, patient and helpful. He explained a lot. But the quote for a furnace was $11k - yowsers. He mentioned it was the best furnace replacement but even their second option was only a few $100s difference and that felt quite large for my 1400sq ft home.
They also stuck a sticker that was really hard to get off on my furnace that said stop! This product may be under warranty, call this number... which felt weird as my other company didn't do that.
We decided against it and a few additional quotes we received were almost 1/2 the price. We decided to move forward in another direction with another reputable company.
This place has good reviews so it was a bit disappointing as I felt me disclosing being a new home owner and not knowing much  about my home meant they might have tried to pull a fast one (or maybe just price gouge) but all that to say - be sure to shop around.

Quick reply is right!!  Realized the AC wasn't working last night and I messaged All Hours on Yelp this morning before 7:30am, expecting a response sometime after they opened at 8:00.  Jason messaged back right away and Jennifer called asking if it was ok that he stop by in 20 minutes.  Jason was friendly, knowledgeable, informative, and I felt like I could trust what he was telling us.  Our AC is working again before we could even suffer through a day of heat without it!

Excellent! Got a free service from them with a coupon previously so I thought I'd have them service my AC. No surprises or extra costs.

I paid $89 to send out a tech and figure out why my AC was not pushing out any cold air. To give them credit they were quick to get back to me and quick to get out there and look at the issue. Do your homework because the quote for the repair I got from all hours air was over $1000 more than another company I ended up going with. The other company also didn't charge $89 to come out and look at it.
The tech told me that my R22 (coolant) had leaked out and the unit should be replaced, which is correct. I feel like since paying to diagnose the problem a little more effort should have been put forth to find out exactly where the leak was.
The main problem I had with the whole interaction with them is when I was quoted a price to replace the unit, I was told they only do flat rates. I asked for a breakdown of what I was paying for and again was told it doesn't work like that. I disagree and feel like asking for a price of parts service and warranty is realistic. Otherwise there is no accountability and they can charge whatever they want. Tread cautiously.

Avoid this company at all costs. They will charge at least twice as much as other companies. When you request a refund of your down payment because you feel uncomfortable with the quote, they will give you the runaround, try to charge you more for the service call than originally quoted, and charge a restocking fee that they do not warn you about. It's been a few days since I cancelled, 5 days since I expressed concern about the price of the quote, and I still have yet to see a refund... Plus I'm being charged this surprise restocking fee. They tried to act like they are doing me a favor by only charging part of this fee because they failed to get back to me when they said they would, but I do not believe it's fair to be charged this at all. Run as far as you can from this company.

Our office has used All Hours Air for a few years now and we are always EXTREMELY pleased with their service! Jason and his crew are pleasant to work with and are honest, hardworking people. We never have to wait more than a couple of hours for service and are always pleased with the job they do. We will continue to give All Hours Air our business!!!

A.C. stopped working Saturday Night, Chris came out Sunday evening and tried his best at getting our old unit to run but in the end it was bad. Thought for sure we're screwed in the heat wave but he said they had what they needed and could be back Wednesday to install the new system.

Miscommunication on Wednesday between shop and crew but they finally made it out about 2 p.m. The guys stayed until 9 p.m. just to make sure we didn't go another night without an A.C. The wife and I made sure they guys were fed and hydrated because we were so grateful they came out so quickly and made sure the job was done. Thank you Chris and the install team. (sorry I only remember Nicks name from the Install team)

Had used other companies and had always been left not fully satisfied. Until AHA that is.

At our previous home we had a great experience with All Hours Air (AHA) and decided to sign up for another Comfort Club Membership. The membership includes a free water heater flush and whole house plumbing inspection. We scheduled the inspection with AHA. AHA came out a few days later and did the inspection. Since they were doing a plumbing inspection, I mentioned that water flow to a brand new kitchen faucet was slow and should be checked. Due to the recent issues related to smoke/air quality, I also mentioned interest in receiving a quote for an air filtration system.

After the inspection, AHA stated that a hose bib was low in pressure and kitchen faucet needed to be replaced. An estimate would be sent.

Estimate:
Hose bib repair: $ 500
Kitchen faucet replacement and installation: $ 1400
2 each Healthy Climate pure air whole home filtration system (20 & 25) :      $ 6200 (with the Comfort Club discount)

I called the AHA Service Manager to go over the pricing. I mentioned that I removed the obstruction in a in-line check valve that was creating the low flow issue.....a 5 minute issue that AHA would charge $ 1400.

I decided to get a second quotation for the same brand and type air filtration system from another reputable contractor. Price installed: $ 3900 including sales tax, 5 year limited warrantee for parts and 1 year labor warrantee.

There's more to the story, but the gist is AHA is not the company it was a few years ago. Secondly, if they provide a quotation, get a second.

There is no Comfort in the Comfort Club.

I highly recommend this company. They showed up on time. I trust their service totally as they seem to be very professional and honest. Also, I was very impressed with the technician as he was very friendly and explained things.

Excellent Service! I usually hate window appointments because no one ever calls you when they are coming over, run late, or they forget to come to your appointment, but not All Hours Air!

AHA texted me to say that the repair would be over shortly. I went home from work and 2 minutes later, the service man was there. He kindly introduced himself and went to work. He diagnosed the problem in about 10 minutes and told me, in detail, what was wrong.

He was able to fix my furnace that day (needed a Pressure Switch). It was pricey like most businesses, but well worth it! He was very knowledgeable on Furnaces and the way my house was built (knew the area very well).

Also, when I wanted a quote from them before scheduling the appointment, they responded in less than 10 minutes!

HVAC is repaired! I would call these again for their wonderful and professional service. They call you back!!!!!!!!!!!

When our water heater circulation began leaking I called All Hours Air.  They replaced  the pump which is readily assessable in the garage and charged $1,271.  That is $1,000 more than the price of the identical pump on Amazon.  I called them the next day because the pipes under the house were making an annoying humming noise.  After looking the job over I was told that everything was as it should be and that the reason the old pump didn't cause a problem is the gears were worn so it wasn't pumping as much water.
We purchased the house new over 20 years ago and didn't have a noise problem.  The noise has become louder during the two weeks since the replacement. It is bad enough during the quiet of night that we have had to unplug the pump.

Jason at All Hours Air did an excellent job of replacing my inoperative commercial Heater/Air conditioner unit on short notice at a very fair price. I highly recommend his company.

I wish yelp had the ability to give different star ratings for service vs the people you deal with. 5 stars for Todd but 3 stars for the company. So I met in the middle. I had a very unfortunate experience with the first technician that serviced my water heater and they had to completely replace our system. Lucky the on call person was Todd on the weekend and he was able to get me hot water again by Sunday. Todd was very honest and knowledgable about fixing the problem. Now the company was not as great this time around. I have used them in the past for air with no issues of service but they do seem to come in more expensive than other companies. Paid $280 to just have someone install a kitchen faucet that we already had that took less than 30 minutes and that was with the club discount . Labor is pricey. We started using them because they are able to squeeze you in faster than other companies but it comes at a premium.

I had my furnace, water heater, and air conditioner replaced over a year ago.  I bought the comfort care package so that I would be put at the front of the line when it came to a problem.  Well, when they came out two months ago they did the inspection on everything and said everything checked out perfect.  Then on Friday we got an error message on our hot water heater.  We called them to come fix it and they couldn't make it out until Monday....I said that would not be okay.  So they had someone come out on Sunday.  When they came out they said that it would need new parts and they would come back on Monday to fix it.  And through all of this we have not had hot water.  They then called on Monday at 4 when the appointment was supposed to happen and said they wouldn't be coming back until Tuesday between 10-12.  Another phone call came in after that to say that they actually won't be coming until Wednesday or Friday!!  We still don't have hot water.  They told my husband that our hot water heater wasn't registered.  We were never told that we needed to do this.  I also wanted to add that if the guy that came out two months ago would have checked on the inside of the panel on the tankless water heater that he would have found the problem at that time as there was a leak on the inside that corroded the wires and made it so that it won't heat and keeps throwing an error.  No one seems to know what the other person is doing and I feel like they could care less that I do not have hot water.  I am not sure if anyone else has been with out hot water for an extended period of time but it isn't pleasant.  I am not happy with the office staff, the techs or their customer service.

1.  Showed up at 2pm for a 9am appointment.
2. Initial quote of $599 was actually $1650
3. Failed to show up with camera for before/after photos as requested.
4. I asked them to leave.
5. I ended up getting air ducts cleaned elsewhere for $650.  18 registers and 3 cold returns.

All Hours Air (Jason) serviced my furnace for a normal check up. Jason was surprised with the condition of the furnace for it being 20 years old. There were no problems with the furnace. He suggested that I replace the air filters and showed me how. Since then, I have replaced the air filters. A few weeks after service, I didn't have heat. The pilot light was lit, but no heat generated from the vents inside my house. I contacted All Hours Air in the morning and Jason accomodated me in the evening after I finished work. Although he lost track of time, I was glad he arrived after I called him about our appointment. He quickly noticed that the panels of my furnace were not secure, which was why no heat was generating. He secured the furnace panels and my furance began generating heat throughout the house. He appologized for being late, was sincere, and did not charge me. What great service and a relief for me! Now, I can enjoy being comfortable.

What thorough service, but the price $$$$ for the fix we needed. everything was explained accordingly and the needed parts had to be purchased at a local hardware store. The specialist picked up the parts needed. we had to dig to the pipe that needed a diagnostic since the specialist had back problems.

The fix only took no more than 5 minutes. We were also given a history lesson, as well as consultation on other options to avoid this issue in the future. The specialist explained the issue and gave us estimates on alternative solutions. There's also a warranted time frame where if any issues occur the specialist will return to fix no charge!

We were just disappointed with the billing as it was thrice the cost of what we had anticipated. It sucks being shy to fix your own pipe, but it was a better solution to call service instead of skating on a bandaid and holding off for help.

in 2020 all hours air came to service my furnace and air conditioner. My air conditioner was only two years old, but all hours air told me it was oversized for my house. They took it out and put in a new furnace and a new air conditioner to the tune of $12,000. The air conditioner was only two years old and did not need to be replaced but they told me that it. Would work better if I had one that was not oversized for the house. The air conditioner that they put in does not keep my house cool. They came out several times to try and get the air conditioner to cool the house so it was supposed to be cool too. The manager and a specialist technician was supposed to come out after several other technician to come out to see what they could do to cool my house. Before they got to my house, the manager had left, don't know whether he fired would work better if I had one that was not oversized for the house. The air conditioner that they put in does not keep my house cool. They came out several times to try and get the air conditioner to cool the house so it was supposed to be cool too. The manager and a specialist technician we're supposed to come out after several other technicians to come out to see what they could do to cool my house. Before they got to my house, the manager had left, don't know whether he Was fired, or if he just left on his own. But the whole ball was completely dropped. so now I have an air conditioner that even if it is set at 74 or 75° will not cool below 80. I am very unhappy with the service. Especially since it cost me $12,000 for an air conditioner that I did not need.

Listen folks if you have heating/air conditioning problems don't waste your time. Get all hours air. I called a well know company before All Hours Air and regret it big time all they did was charge me money then say they won't work on it and left.

I had Micheal came to my home on a service call. This guy is 100 spot on. Nice, courteous and professional. He had my furnace running like a champ in no time. I will for the rest of my life use All Hours Air and request Micheal come. I've had such trouble getting my furnace right and Mike addressed all my concerns and made it perfect I can't express enough how happy I am with the whole process from the moment I called this company. And Mike thank you again

These guys are great! Fast, clean, on time, and priced right. Heater went out and He offered to bring us space heaters until he could get the parts to fix it. You can't find any better!

I called All Hours Air to service a hot water heater.  They came out late in the day, spent 5 minutes looking at it and then told me I needed a new one.  At this time we had been without hot water for two days.  They said they'd install it right then but because it was late in the day, would charge a premium for emergency service.  They quoted us $3600!  Luckily, my instinct was NOT to trust them and I sent them away.  The next day, I called a reputable plumber who replaced a few parts, cleaned it out, and got it working for a couple hundred bucks.  I can't help but to think All Hours Air was trying to take advantage of the situation and price gouge us.

What a couple of rough days thanks to this company. Our AC unit stopped working during this terrible hot week. Based on positive Yelp reviews we called this company out to see if they could fix the unit. We got a tech out and with his expert skills decided our unit was fried by looking at the unit and turning the blade with a screw driver. I was told my unit was garbage, and it was beyond repair. I was given a quote for over $6000 for a new unit. Scared, and upset about the insane amount for a new unit we decided to get another opinion.  Well this appointment was night and day different. The tech came and took the time to open the unit and FIX the problem. It literally took 5 minutes said and done. Instead of bragging about bringing clients to tears like the tech from this company, he gave me sound advice about how maintain the unit for years to come with simple maintenance, and winter tips. I cannot believe that we could have been taken advantage of so badly. I know customer service is not what it used to be, but what we experienced should be criminal. I would hate to think how many unsuspecting people have fallen for this scare tactic. I hope this review will let people know to call somewhere else. Run far away from this company, anyone who takes pride in pocketing on others misfortunes is no company for me.

Update: I was contacted by the owner and he made everything right. I appreciate him trying to let us know he was sorry about what happened, and refunded our money spent on the consultation.

Chet was very efficient and professional. I highly recommend All Hours Air. We didn't go long with our air during these hot temperatures. They came out immediately on an after hours service call.  Thank you!!!

We have used All Hours Air for many years at different homes. We have always appreciated the quality of service and care as well as the knowledge and experience of the technicians and service staff. We are Comfort Care members and this has been a great value to us. Today I am especially grateful to Omar for exceeding my expectations and making my day. We were dealing with some inspection issues as we are selling our home. Because of Omar's experience, he was able to demonstrate that the inspector's findings were incorrect and overstated. The issues were unrelated to our HVAC system, they were related to range venting and dryer venting, but Omar was gracious to check them out after inspecting our HVAC. Thank you All Hours Air, we will miss you now that we are in Nashville!

So here is my recent experience and it's not a good one.  On Sunday my A/C stopped working and it was hot out!! I called All Hours Air knowing it was going to be a weekend call out but they had previously done good work for me (replacing a brand new HVAC unit) the tech came out and began to assess the issue.  He quickly said it was more than likely the capacitor and it would need to be replaced.  I asked him how much it would run and he said with the $199 weekend call out charge it would be $540.  I agreed (prior to knowing anything about going rates).  He finished the capacitor and it still wasn't working, he said it was more than likely the fan motor, I again asked how much would that run, he stated on top of the $540 it would be another $900 (now I started to question).  I researched the parts he was putting in and the capacitor was $80 online and the fan motor was $140 on Amazon.  I told him to take all the parts out and I paid the $199 call out fee and the next day I went to Grainer and picked up a motor for $59 and a capacitor for $7, I was out the door for $77 and my A/C up in running in less than 15 minutes!!

All Hours Air ($1440)

Me ($77)

They were here within hours and fixed our small meal in less than an hour.  The techs were both wonderful. If I need a plumber again I'll be calling  All Hours Air

I cannot recommend this company.
On Nov 10th 2022, I had Todd from All Hours Air come to diagnose my heater as it was not heating properly. He said it was the heat valve. He was going to place an order for the parts and would get back to me.

I heard nothing from Todd after the visit and I kept calling the company to check on the status. He did not call me back until Dec 5th to tell me he just placed an order for the part and it was on back order for 30 days.

I was not happy with the lack of communication and nearly a 30 day delay in the placement of the parts. Therefore I then spoke to Greg, the supervisor,  on the phone on Dec 6th 2022. He said he was going to look into this situation and get back to me.

Today is Dec 13th 2022, and I called Greg three times asking for the updates. I have not received one phone call from him at this time.

My heater is still not fixed and zero communication from the company. I feel like they stole my diagnostic fee of $129 and ran with it.

Terrible experience. Please be aware before you call them.

Naturally, my furnace stopped working this past weekend, when I was out of town.  My boys called me at 7:30 on Saturday morning and advised the temp in the house was 57 degrees, with a major snow storm streaming towards Reno/Sparks.  I did the best I could to troubleshoot over the phone, but it didn't take long for me to know there was nothing I could do from where I was.  

I'd used All Hours Air a couple of times for seasonal AC and Furnace maintenance, but opted to stop using them because the technicians seemed more concerned with up-selling me product than performing the basic maintenance tasks for which I was paying them.  But, desperate times call for desperate measures, and I desperately needed my furnace looked at, and repaired.  So, I called them.

Someone named Dave answered the phone at 8am, was polite and courteous and right off the bat told me for him to simply come out and take a look was a $200 fee, which covered the first hour of labor.  Knowing it was a Saturday, and a holiday weekend, I was fully aware the labor rate was going to likely be double, so the quoted rate didn't bother me in the least.  Dave advises he'd head my direction soon, and be there in 60-90 minutes.

Dave arrived within his specified time frame, checked out the furnace and had the issue diagnosed in about 10-15 minutes . . . A bad glow plug was keeping my unit from igniting.  

Then, he hit me with the part cost:  $275, which, according to Dave, was the cheapest warrantied price he could give me.  Not knowing much about this stuff, and only knowing I needed heat to the house, I obviously agreed to the repair cost.  

Dave finished the repair in minutes, and All Hours Air earned a cool $475 for less than 1 hour of work.

After all was said and done, I looked up the cost of a glow plug on the internet.  What I found was they cost as low as $13, and are as expensive as $50.  So, even at $50, All Hours Air marked their glow plug up 550%!  

Look, I was fully aware I was going to end up paying more for a repair on Saturday morning than had I been able to schedule a repair for a weekday.  And I was fine with that.  However, I feel like All Hours Air really took advantage of a customer in need, by potentially overcharging $225-$260 for a part.  And by the looks of a separate Yelp review I read, overcharging for parts looks to be a normal business practice.

With that, my initial suspicions about All Hours Air were confirmed . . . It's not so much about finding a balance between a healthy bottom line and quality customer service; it's about that almighty dollar.  It's about getting a customer to pay more.  

Well, while this customer is thankful for them coming out and getting the heat back on in the house in timely fashion, it doesn't change the fact All Hours Air quite obviously took advantage of a customer stuck between a rock and a hard spot.  As such, I will not be reaching out again, for any service.  AT ALL!

As far as the 2 star rating, that's because of the timely response and courteous interaction.

I called All Hours because my heater stopped working.  The technician arrived in less than 2 hours from my call and found the furnace motor was not working due to it's age and a stuck bearing.  He had the new motor installed in less than an hour.  I highly recommend All Hours Air for any HVAC work.

Isaac is the best! He serviced our air conditioner today. He was thorough,  informative, polite, personable, and timely.

I sent a message to All Hours Air at 11:00 pm, and they responded in a few minutes! The next morning they reached out and scheduled a service call for the afternoon. They communicated very well, and arrived early.

In a few minutes they had isolated the problem, a loose wire in the furnace, and fixed it. No misdiagnoses, no recommend replacements to boost the cost of the repair. They were professional and straightforward. I will call again next time I have an issue.

We were so relieved to find a reliable company that did heating, ac and plumbing in our area (Fernley). However, that relief was short lived when the repair costs started to pile up. We first had All Hours out for a laundry box replacement at which time the technician sold us on their Comfort Club which includes a couple yearly HVAC inspections and a discount on parts/labor. Being new homeowners and since we had already had a few plumbing hiccups, it was an easy sell. Fast forward a few months and a receptionist calls to schedule our heating start up. The technician was very friendly, we informed him that our unit was heating/working great. 5 minutes later, we were told that 2 parts inside our hvac needed to be replaced immediately and that the total was ONLY $800. We pay, he fixes and leaves. Spring rolls around and we call to schedule our AC start up. The same technician arrives, chats a bit about our concerns and before even inspecting the unit, informs us that we will need a new condenser and coil. The quote he sends over is $9,000-$13,000 for a budget condenser (Day and Night) and new coil. We opted to get a few more quotes and we are so glad that we did. The quotes that we received for top brands like Lennox and Carrier were almost half what All Hours Air quoted us. In fact, the other companies laughed when we told them of our experience and quotes from this shady company. One company even went so far as to tell us that our $800 HVAC bill should have cost less than $200. Needless to say, we got a whole new energy efficient Lennox system (AC and HEATER) installed for $7000. Do not let the friendly demeanor and we only recommend what you need slogan fool you, this company is shady with terrible business practices.

They were quick to get here. T
hey found the problem with my furnace quickly and were able to fix it without extra parts. I would call them over most.

All hours air means just that. Jason is a family man with your family and business in mind.  He will make sure and help you out of a difficult situation with your Heater or Air conditioner.
Great guy and hard worker, also very fair on the cost.
Roberto Castillo

I needed a repair to my sewer line that had been installed by another company. I decided to not hire the prior plumbing company because despite the fact that they installed the replacement sewer line, they refused to negotiate on the cost of repairing the band that apparently wasn't installed correctly. Bryan and All Hours came out and gave me a very reasonable bid. They started the work on time and on schedule. Bryan did most of the work which required digging a five foot trench. All Hours repaired the band, on the line in a timely manner and added some material to prevent future problems with roots. Bryan was an honest and straight forward plumber who was great to work with, as was the office staff. I would highly recommend All Hours for your plumbing needs.

TERRIBLE COMPANY.

We contacted All Hours Air LLC a few days earlier and requested tune up services for 10 air conditioning units as well as refilling two units with freon, located in our office building at 6100 Plumas Street, Reno Nevada.
On Friday, April 10th , The company sent two technician who arrived around 10 in the morning - Instead of the tune up and refill of freon which we had requested, they spent their time inspecting the 10 units we have in the office building, and gave us a pricing list for the several units, which they claimed need significant repairs. I am attaching this list which ranges between $14,885 or $16,016.Depending how cleverly they are going to defraud us, should we be dumb enough to agree to their counterfeit.
They arrived around 10 o'clock in the morning, after about an hour they decided to go to lunch, upon their return, I asked them if they were tuning the air conditioning units and if they were filling the two units which needed freon, after being given no affirmative response, I contacted their office and spoke with the office manager by the name of Jim, who assured me that they were going to go and purchase freon and return to the office building to complete the job.
Upon their return - my assistant and I wanted to know if they had filled the air conditioning units with freon, but to our bewilderment, they blabbered combatively and told us that there were many issues with the air conditioning units which needs to be repaired. When my assistant asked, they if they tuned up the air conditioning units, their reply was, your definition of tune up is different than ours, they demanded that we pay $890.00 immediately, evermore combatively.

Adam did a fantastic job.  He serviced our furnace, drained and refilled our hot water heater and cleaned our air filters.  In addition, he found an unobvious water leak in the supply line to our dishwasher, fixed the leak and saved us from major repairs.  Thanks for great service Adam!!

I literally cannot thank these people enough! We had a massive puddle forming around the lining of our house and immediately called the nearest plumber (Easy Rooter Plumbing) and the gentleman told us that it was a main line under ground and quoted us 3,500-5,000 and then left without spending more than 5 minutes here. So needless to say, we got ahold of these guys for a second opinion... and holy shit!!!! Chris and Anthony were here so fast and took their time trying to figure out where the issue is. Turns out it was my faucet outside pipe busted BUT they immediately gave me a quote (1500) but was even CHEAPER THAN THAT!!! Even with the $79 diagnosis fee ( I live an hour away). They started working right away and are legit so freaking nice... I HIGHLY HIGHLY HIGHLY recommend and we will be using them any time there is an issue.

I called All Hours Air yesterday (Thursday) morning, and received a return phone call within the hour.  The woman on the phone (I wish I retained her name) was super friendly and professional.  All Hours had an opening that day between 1 and 3pm.  I received a call at 12:30 from Chad that he was running early!

Chad diagnosed the problem in short order, gave us two plans of action and proceeded with the repair.  He was polite, knowledgeable and friendly.

I couldn't have asked for a better experience and outcome during the record heat this summer.

Thank you for the great service!

Danny came in to do the seasonal checkup on the HVAC & plumbing. He was prompt, professional and clean. I have already recommended him to a few neighbors.

My 93 year old mother had her air conditioner stop working during the 100+ heat wave.  I telephone All Hours at 7am, had Isaac the technician come out to analyze the unit by 8am.  That is customer service...

Thorough explanation regarding the issue, and resolutions/options for the problem.  I'm happy to report that Isaac had her unit up and running by 10am.  In three hours my mom's issue was gone.

Definitely would recommend this company.

The technicIan, arrived on time ready to go to work!  He checked out the air conditioner and gave me a good critique, highlighting the condition(old).  He also suggested I look to replace it in the future as it could stop working at any time.  He also checked out our plumbing in the  kitchen and bathrooms.  He drained the water heater.  overall, very satisfied with his work.

These guys are terrific.  Got a new furnace and AC system installed and the experience was great.  The only downside from the experience is that I had to call in and take care of the Building Department inspections which they said they would do initially.  Other than that, they gave me a great price and they were honest about all the equipment.  They installed all high quality Rheem product which is much better than the tract-home crap (Carrier) that some competitors use.  Project was done to expectations and on time.  Would definitely recommend these guys.

Matt was right on time for my spring A/C system check. He completed the inspection promptly and recommended additional hardware to optimize and protect our system. His explanations were clear and easy to understand. Although I did not take advantage of these items, he was very pleasant. I definitely recommend All Hours Air!

Good customer service. Ralph and Dave did a very thorough job and were very personable. Would definitely recommend!

The guys at All Hours were kind, competent, prompt and affordable. They were able to explain the issue I was having with my AC in terms I understood. I first had my AC looked at by two larger companies and they were unable to give me such friendly personalized service as All Hours. A younger crew worth calling! Clean, well mannered and knowledgeable plus they managed to service my AC the same day they diagnosed the issue. This may change as they grow but give these guys a call first! Don't waste your time on another company.

Our furnace went out today and I was fortunate enough to call All Hours Air!  Heather could not have been nicer and was able to schedule a tech to come out within the hour.  Chad showed up and was extremely professional and put us at ease immediately!   Furnace was running in less than an hour!   Thank you!!!!

We had Chris as our inspector twice and he is efficient, honest and friendly! A great customer service rep for this company. They have stock on hand so there is no long waiting time

I had a water heater pipe burst a couple of Fridays ago and when I called, Heather was great and friendly and set up an appointment for between 10 and 12.  Nick and his assistant arrived about 10:30 and the repair went well.  Great service!

I had a technician out yesterday to look at my AC unit that was freezing up.  After spending a few minutes testing my unit, he told me that it was low on coolant and that it wasn't worth charging or looking for a leak.  He wanted to sell me a new unit.  I told him to prepare a bid and I was going to shop around as it is a significant purchase.

He wanted to look at my heater to take measurements for the AC bid and then told me I needed a new furnace as well.  The furnace is fully functional.  He tried to scare me by saying the heater was emitting carbon monoxide and argued that my CO detector would not protect me.  He left me a bid for over $15,000 to replace the heater and the AC. He was pushy and argumentative when I did not immediately want to do as he recommended.

Today I had a different company to see my AC unit.  He charged it for half the price and told me it would last another year or two.  The new technician also said I wouldn't need to replace the unit until there was something more catastrophic like a compressor failure.

Also, All Hours technician disabled my heater while he was examining it.   The new technician had to diagnose why my thermostat no longer worked since yesterday and fixed it.

I had All hours look at my rental property AC at the beginning of the summer and that technician also told me i needed to replace my AC, which I did not do and it is still working fine.  

I would not recommend this company.  They seem to mostly be interested in selling new HVAC units whether or not a new unit is needed.

They had our review removed stating it was for the wrong company. I had it on the right one so now so I am putting it back.

We hired all hours air to come fix our oil furnace and unfortunately had to hire someone else to come out because they couldn't seem to get the job done right. We have an oil furnace but system was rebuilt recently and in great condition. When we had them come out they told us we needed a new part and offered to install it 2 days later. Two days later someone shows up and half way installs the part and leaves. We call back telling them the problem wasn't fixed and that the settings were never adjusted back to the normal ones. They send out someone different who does some more work and leaves. That tech couldn't be bothered to put the door back on and left it in the middle of the walk way in the basement. That is incredibly lazy especially after we paid 600+ dollars. Again, the problem continued. So after multiple visits and half of the people we dealt with were unprofessional we decided it was time to call someone else. Also, we had a quote done for a completely new service. They quoted us 25,000$ and the guy was a total jerk. I won't be spending 25,000$ to be treated like crap especially after they couldn't fix my current one for 600$.

Post All Seasons Air Edit, edit:

My wife and I were contacted by this company after leaving this review and point blank asked to take the review down in exchange for a full refund. Being as we hired this company because of their review we had an ethical issue with this, so we chose not to respond despite several attempts to contact both my wife and I regarding a refund for removal.

The estimate was cut short because the salesman was unable to quote me on a heat pump with a backup electric resistance heater and was unable to acknowledge the fact that several of the normally charged items were not applicable to our situation. If not listening to your customer and failing to absorb their input is not rude, I don't know what is.

As far as not being at my appointments, I was not there for one because the tech did not show up until well after they were supposed to. If there is any question of this contact me and I will provide there appointment text messages indicating that I was transferred to three different techs and the time frame was changed.

Also, one of the men who installed a part on my furnace was not a trained HVAC man per the rep who contacted me regarding the pay to delete. He is being trained as an HVAC tech, but is actually currently a plumber. It's great that they allowed him to work on my oil furnace.

Since this review I had another company service my furnace and they solved the problem with a $17 nozzle. Seems to me this company failed miserably and is attempting to cover their mistakes with refunds for review deletion. Terrible.

We used All Hours Air to have our AC installed a few years back. The whole experience wasn't great. Overall the price appeared reasonable, but the installation didn't go as we discussed. I met with the employee for the initial visit and to discuss where the unit would be installed. I was not present on the day the unit was installed, and it was placed in a completely different location than we discussed. By the time it was installed I couldn't do anything about it, but it is in a really inconvenient location and I honestly think it was laziness on their part.
As a result of the installation experience, we have been having another AC company in town provide maintenance for our unit (and we have been very happy with them).
Fast forward 4 years from installation, and our AC went out. Our maintenance company found the issue and stated it was due to inappropriate installation. When we called All Hours to find out about warranty information, they said that since we don't have our maintenance through them that the warranty is null and void.  
I do not recommend this company - and it takes a lot to get me to write a bad review.

Great company!! Very prompt and knowledgeable! The office staff is also a pleasure to work with! Will recommend them in the future!!

We have used this company a few times now. Everyone has been extremely friendly, showed up in a timely manner and fixed the problem.  I would recommend without hesitation.

A little high priced, but they were prompt, attentive, and thorough. The tech was very courteous and knowledgeable, so the repair was done in a reasonable amount of time.

Third time is the charm? I think not. 2 different technician and still have random problems. According to first tech, nothing was wrong and he did a service. Then house went cold for days. He comes out to check it out and it randomly started working again so according to him, nothing was wrong. Couple a days later, system shuts off and it's freezing on the weekend. Called the owner and he said , if I send someone out there, we're going to charge you extra because it's the weekend... I'm like really? Your tech said nothing is wrong and charged me for services and now it doesn't work and you're going to charge me extra to fix your tech's incompetence? Not wanting to give them more money because they apparently can't fix shit. They send a different tech out on Monday, now all of a sudden, the system is broken. Which is fine and dandy because I'm not delusional and someone finally confirmed it's messed up. He said he'll email me a quote on fixing the system... week later... still nothing. I finally got a quote, 10 days after the first service while freezing. This is garbage customer service. Thanks for wasting my time and thanks for the cold house. I'll find a company with competent techs and people that follow up on services and owners who actually cares.

Posting Pics for evidence since this owner is full of crap. He apparently can't find me in their system and he claims they don't do email quotes. So these emails I have must be from a copy cat company. These are sales people, not competent techs, find someone else.

Now that I provide evidence, he's claiming otherwise. Now he back tracks on his statements. He claimed I'm not in their database yet I have multiple emails and invoices. He claims they don't email quotes. I provide that too. Instead of attacking your customers, you should of follow up and fixed the problem in the first place. Now that I called you out and posted evidence, you want to play stupid? Do I want to deal with that kind of company? No thanks. You had months to fix this before I review your company. Goodluck. I'm sure there's plenty of people for you to take advantage of. Good owners admit mistakes and fix things. Saying I'm making shit up and I confused you with the wrong company? You realized I've reviewed over 500 businesses. I've been fair with every place I reviewed. Your attitude is an exact representation of your business.

Edward was on time, extremely professional and did a through job.  It was our first time to use the service as the former home owner had one remaining service call on their plan. We will continue using the service and hope we get Edward every time.

Very helpful Jason was quick to respond and they were quick to get someone out to the job. Thank you for all the help guys.

The Installers leveled the manufactured house and forgot about the sewer connection from the house to the city pipe, Ralph came out, saw the issue and added the extra pipe for correct connection.  He called and let me know what time he would be there, Very Prompt. Explain (in detail) what need to happen and the up front price I would be charged.  He got the job done fast and quick.  All Hours Air are easy to deal with, and the tech's go above and beyond to make sure the job is done correctly.

I requested a quote to replace our furnace through Home Advisor. Rich, From All Hours air, showed up on time and was very personable. He was the first contractor/technician to come out and give an estimate. As you can see, the quote is absolutely ridiculous. $9500 for Rheem 96% efficiency, Variable speed, two stage burner.

HOLY CRAP this ESTIMATE is DOUBLE most of the 11 other estimates. Even the estimate from a different HVAC for the same Rheem. Rich, who as I said was very polite and personable, went through all of the things that they would work on or replace. Pretty much exactly what the other reputable HVAC people said they would do. I am not completely sure of the price for the unit wholesale or even retail. But I found a few sites that list 96% AFUE for about $1599-$1800. even if we tack on 1000 dollars extra for markup , that is ridiculous. $7500 for markup and install? I included a picture of some articles with the average price for a Rheem installed was $3900 with a low of $2300 and high of $5500. This fit with all of the bids...except All Hours Air at near double the Nations high.

Also, Rheem apparently wants to protect the contractors, and will not release the price of the unit to the public. It seems they have loyalty to their sales and installation over the customers. Why can't they be upfront about how much the furnace cost? Because that way the contractors can't rip you off as easy. I am sure many of the furnace companies play this game. The only real prices I could get online were from Goodman. Goodman, Amana and Daiken are made by the same company. Every technician I talked to said don't get a Goodman. And yet everything I read about them is great. I wonder if it's because they put their prices up there and so HVAC companies can't charge the $5000.

Now first I must say that I have done a lot of research over the last year. It all started in Jan-2018 when my 40-year-old Bryant furnace went on the fritz and cost me about $175 to get it up and running. I decided I really needed to replace this unit. The new technologies available 40 years later should end up saving me a ton of money just in efficiency alone. I have an 80,000 BTU with about 60% efficiency when it was installed 40 years ago. I can't even imagine that it would even be 50% this many years later. That means that half of my energy cost is lost. We are in the country and use propane, that is quite expensive. The new furnaces are 80%, 90%, 92%, 95%, 96.5%, 97%, even at 98%. They also have single stage and two stage burning, along with variable speed fans. Single stage is what has been around for quite a few years, variable speed fans and two stage burners allow for quieter as well as steady temperature control. It's supposed to be much more comfortable.

After doing research I learned that United Technologies is a parent company for Carrier, Bryant, Day-and-night and Payne furnace. I also learned a sneaky little fact that for many years, the company would send out a furnace along with 4 stickers, one for carrier, one for Bryant, Payne, and one for day and night. The installer would slap the sticker on the machine depending on which brand the person ordered. Unfortunately for the customer, they ended up paying $600-$1000 more for the exact same furnace because they wanted a carrier sticker. Once customer started catching on, which took like 50 years, they started changing things just a little bit. However, in general, you get the same furnace either way. Also Ruud and Rheem are the same, just different model numbers.

Bottom line is do your research. Also, what of the best pieces of advice I read from ASM, Was that you pretty much we're going to get a good purchase a matter which one of these companies, so choose based on the company that is going to install it. Research on yelp, Google reviews, Better Business Bureau. That's going to be your best way to go regardless of which furnace you choose. I also would like to think ASM for such a great informational review of all of the major carriers. They do offer a service for $29 that takes in your geographic area, elevation, square footage, all kinds of information and give you report on what is best for you.

I called all hours air this morning because my heater quit in the middle of the night. they said they would be here between 2 and 4 pm I also had a busy morning with my own appts so that worked out great for me. when the time came they sent out Chad to fix my heater and I got to tell you what a nice guy very impressive with his manors. he even took the time to let my grand daughter help him and she is only 4. the price was reasonable the time was the best and I would absolutely recommend these guys and i would use them again thank you sherry smith

don't waste your time with this company! their technician by the name of joshua gardener will tell you that you are not listening and berate you if you don't speak hvac. he will not be able to explain what or why things broke.

Mike came out and fixed our fireplace today he was very professional and courteous.  He explained why my fireplace wasn't staying lit and why I needed to replace the parts that I did, he made sure everything was in working order before he left.  He showed up on time and called ahead to let me know he was about 15 minutes out.  Highly recommend this company thanks again!

After dealing with the amateur that our landlady sent over and having an 82 year old mother who gets cold easily,  I decided to look on Yelp for an HVAC service company to deal with the issue our furnace was having, saw multiple very positive reviews for Jason and All Hours Air and decided to give him a call.  Jason was able to quickly and efficiently diagnose the furnace's issue and got it fixed.  Thankfully the furnace didn't need any additional parts and Jason was able to get the furnace running properly with just the cost of the service call.  The best part is, if in the event that the furnace starts having any other issues, Jason let me know that he lives in my neighborhood. Thank you so much Jason!

Heather at the home-base phone was awesome, professional and had a great sense of humor.  The appointment availability was very accommodating.  The email and text reminders about the appointment and actual arrival time were spot on.  Rich was very professional, went through the whole system process and made an appraisal for a professional and complete installation, with old unit removal.  Work could be accomplished this week!
We will be shopping around, due to constraints, but as for the entire pre-install experience, this company looks like a winner.  Some of the companies that hover around the top 10 on Yelp were called and refused to even come out and look at a charity case that wouldn't yield them a huge profit.  An 87 year old woman in need of an evaporative cooler for a mobile home? In this heat?  Not even an option when they could install multi unit A/C systems in new, or large homes or businesses...Boo to you.  Thank you All Hours Air for even coming out to give an estimate!

Had a heater in one of our house buildings go out of course on one of the coldest day of the year! Called All Hours Air and they were out mid-afternoon. Very professional, problem is that the heater mysteriously decided to start working as they were on their way out. They checked everything CO2, airflow, etc, and the heater was in great shape. They could only assume that the lack of me changing the filters caused the limit to trip and shut things down. Heater ran well, until next morning and same issue, lost 24v to heater. Called them again and they sent emergency tech out and while up there found that there was an extension cord plugging a sump pump in which was flaky ... the least vibration or anything would make or break the connection, not something they nor I would have thought of. We replaced the cord and is working fine, no charge for the follow-up and problem solved.

So, I've worked for an HVAC company in my early years, and these guys really knew what they were doing, and very experienced, and very professional, which was a relief. Additionally, the emergency service was a relief, as well as the price for the initial service call was lower than I would have thought. Overall very positive view of All Hours Air and will have them out to check all of my units on the property in the spring, but happy to know I can call them for any issues and they will respond quickly.

Based on this experience would strongly recommend All Hours Air.

We had them install a new furnace and A/C unit which went well.  Recently we had a major problem with the duct system underneath our home.we hired them to replace the duct system as it was damaged by rodents.  After they installed it we had a terrible odor coming up through one of the vents.  Had a pest  company come out and determine that the area underneath the house had not been cleaned out properly and that rodents had made a nest in some of the old insulation that should have been removed.  The duct system is working properly but we are disappointed that the residue wasn't removed.  We've paid the pest company to remove the debris that was left over.

I signed up for the  comfort club membership and had my air conditioner inspected, as part of the program by Edward and Jesse. Both were very professional and knowledgeable. They did a very thorough and complete inspection, they pointed out a code violation and provided some suggestions to make the unit more efficient. I would highly recommend All Hours and the the comfort care club. Their staff and owner are exceptional.

Very reasonable rates and excellent service. We had our unit in and enjoyed great cool air.  We had a small leak where water had leaked out and they were out within an hour.  Todd was informative and courteous, not a BS salesman at all.  Highly recommended!

Outstanding same day service! Called at 08:00 and Jeff was here by noon. Fixed our heater with new parts he had stocked with him so now running around.

All Hours Air is really about 20% to 30% lower in cost than most in town and they provide fast quality work without trying to sell you pairs you don't need.

We will defiantly use them again for our HVAC needs!

this company rates 0. we had them replace an air conditioner service a furnace, install a water heater, replace two toilets. as you would expect there were a number of follow up calls for them to finish work. I had another company clean vents and ducts. I soon noticed a rust colored deposit on the floors, vents, window sills. when ever the blower motor functioned there were rust deposits. these deposits were all over my new furniture/furnishings. after numerous calls with no results I called another company. they filmed their reasons for the issues. all hours did not replace an area that they claimed they did. call after call, after call, after call. it was like pulling teeth. they finally replaced the rusted area ( I'm guessing because I continue to ask for video evidence but never get). they agreed to clean furniture/furnishings but have never. no one should have to put up with this

I called All Hours Air when my furnace decided it no longer wanted to operate.  I called late on a Friday night thinking I would get no one, but Jason answered the phone and told me he just stated overtime but could squeeze me in by the end of the night.  I told him not to worry about it tonight and asked him if he could come out the next day (Saturday) he then hooked me up with an appointment for 10:30am.  The next day at 10:00am Jason called and told me he was on his way.  He showed up right on time (actually a little early) and took a look at my furnace.  At first he thought it was my circuit board.  He informed me it might be expensive ($400.00).  Most guys would have stopped right there and said sorry it looks like its going to cost you.  Not Jason though!  He kept poking around for about 5 minutes and found a wire that had been frayed due to a zip tie being on too tight.  He repaired the wire and tested my furnace and everything stated to work.  Jason saved me a whole lot of money by going the extra mile and making sure he eliminated all possibilities before charging me for something I really didn't even need.  I would highly recommend All Hours Air to anyone having HVAC issues.

After hearing mulitple ads on 106.9 FM for their winter furnace service I decided to contact them for an appointment.  Setting the appointment went smooth and by the numbers, however, the service call left me feeling sorry I had called them.  The service technician arrived and disputed where I said my furnance was located.  I told him it was in the attic area with access in the utility room, and he was certain it was in the garage.  He even went out in the garage to prove me wrong, but it wasn't out there, it was where I said it was.  Then after he did, whatever it was he was doing in the attic, he came back down and presented me with a long list of everything that was wearing out or installed poorly with my furnance and venting, and then tried to sell me a maintenance agreement.  When I explained that I had a home protection agreement that covered my furnace should it break, and was not interested, his entire demeanor changed and he became less than friendly.  He then tried to charge me far and above the advertised price of $99.  When I explained that was the price stated in the radio ad, he appeared surprised, said that rate was reserved for contractors.  I paid him the $99 and sent him on his way.  Hopefully my service technician was just having a bad day and this is not indicitive of the type of service provided by All Hours Air.

Contacted All Hours Air about having my air conditioning checked out. we were not getting cool air upstairs. Jason was very prompt coming out and always called 1/2 hour before showing up. He checked out my whole system and emailed me a quote. Had two other companies come out and they were not as thorough as Jason was. I let Jason know that we would be using him for our air conditioning problem. A few days later Technician Chad showed up and got right to work. After a few hours, the work was completed and we have cool air upstairs.
Jason was very helpful and always responded to my emails very quickly.
All in all, a happy customer and a happy wife. :)

I was happy with the install, but I discovered this morning that the refrigerator in the garage was not working.   I went to the fuse box outside and 2 of the braker switches were off.  I turned them on and hit  the reset button and the refrigerator came back on.  Could have lost a lot of food.   They moved the dryer and hooked it back up,  but it wouldn't heat.   I asked my daughter to move it from the wall and check it.   Whatever she did, it is now working.  As I said, I was happy with the install, but the other things caused a lower rating.

I needed a company that could service a prefabricated house. Now that I am in charge of my parents home, I also needed a company that could help me know what I need to do. My mom found a brochure from last year, and it was All Hours Air. So I called and scheduled an appointment for furnace check up.
Nick arrived and was very pleasant. He was informative and gracious. My mom and I are the ladies of the house and he made us feel confident that everything will be taken care of. We signed up for the Comfort Club. All the benefits were explained. It is nice to know that we will be warm in the winter, cool in the summer, and plumbing will be taken care of too, at any time of day.

The furnace on my rental property went out during one of our coldest weeks this winter. The tenants have a new born and I needed it fixed as soon as possible. After calling All hours on a Tuedsay around 4:30 pm they were able to get someone out by 10:00am the next day. The property needed a new 75000btu furnace and All hours was able to have it installed and up in running by end of day Wednesday. The front office staff, the installer and the entire All hours team were professional and friendly. Thanks All hours!

Most service calls in Reno end up in frustration.  Not this time.  Todd came out and quickly got my mini split online and cooling my building.  He clearly knew how to diagnose the issue and fix it.  Definitely using them again.

I was really happy with their service. Todd did a great job and answered my endless questions, too. I feel confident and safe knowing they're there if I ever have a furnace issue again. Competitive pricing, too!

They came out and did repairs, which worked for a while. Told us new parts were needed, $2,000 worth. Had someone else come out and they told us to take off one of the additions that we paid for and it has worked good ever since Eventually found out we over paid...we were overcharged.

We lost our heat on Thanksgiving and called All Hours Air the very next morning, they were there at the designated time and diagnosed the problem quickly. We ended up needing a new furnace and as I did my secret research while waiting for them to install the new one I realized it was the best price in town and the work was done as agreed upon. Chad was on time, professional and I couldn't be happier. If you don't want the best price or quality work call someone else. If you do call All Hours Air and anyone of the crew will make you happy you did. Thank you for the job you did. David and Kathy Parks- Reno

My water heater went kaput so management called ALL HOURS AIR. It was a difficult fix. These guys worked hard and were very professional. Kevin went above and beyond. He wasn't going to leave without the replacement in and set up done to his satisfaction. He worked tirelessly for hours. I haven't seen a work ethic demonstrated in a long time. It was refreshing. Kudos to you guys for caring about your customers.

I had a very positive experience with All House Air.
Our heat went out and the guys were there within one hour as I was told.
Did explain what happened to my heater and gave me a few options  to choose how to handle it.
The furnace was back in working condition in less then two hours. Thank you Rich.

When setting up an appt. to diagnose and fix unbalanced an airflow problem for a house in Reno, we had an initial phone discussion about the problem and options. I was impressed by All Hours' focus on the problem, including things I could do on my own. All Hours ended up re-doing some ducting and they were on time and right on budget. Most importantly I felt I was treated fairly and honestly, they came up with a great solution, and I wasn't pushed to make the project bigger/more expensive. HIGHLY recommended!

Really, three months after the fact.....already had issues from the beginning.  Your people tried to over charge me kn a furnanc, lost screws to my cooler.  Why 3 months after the fact?????

We had our A/C go out just two days before leaving on a trip (of course it was a weekend!) We didn't want our housesitter and dogs to bake while we were gone, so I tried to find someone who could come out on short notice on the weekend. I'm SO glad we found All Hours Air. I liked the reviews here on Yelp, so I gave them a call and got an immediate reply. Jason came out the very next day (a Saturday) and had our system humming in under an hour. Super nice guy, very up front and didn't try to do repairs that we didn't immediately need. My experience has been nothing short of superlative, and echoes what many other reviewers have posted. Definitely a good call for HVAC issues!

Omar was great. Did a thorough job and answered all my questions. Showed me a problem with my water heater and then arranged for repair/replacement the next day.

My furnace stopped working on a Friday night.  I called All Hours Air and talked with Ernie.  He came out Saturday morning and checked out my furnace.  As my furnace was over 14 years old and having issues I decided to get a new furnace.  Ernie was able to have a new one installed on Monday morning.  He gave us temporary heaters until Monday which was really nice.  
On Monday Chris and Kevin showed up as promised in the morning.  In a few short hours they had returned heat to my house.  Both of these men were very professional, hard working, and friendly.  I am very satisfied with their work.

Today marks 88 days since my AC unit was installed and this company still has not resolved my problem and has not met their contractual obligation to deliver a working product. They again no call no showed today for an appointment I made last week to have this issue addressed. I specifically asked the owner jason to call me regarding this issue 26 days ago on here and have never once heard from him in the 3 months that I have had this system that I paid almost $6,000 for and has not worked properly since day one. He has only had his office manager and general manager reach out to me and could not even take the time to personally call me.

I have been more than understanding with this company allowing them 3 months to resolve this issue and putting up with no call no shows, not returning my calls for weeks and then randomly showing up at my house.

I will be pulling all my phone records and will provide those on this review so you can see concrete records of how much Back and forth you will need to go through if you choose to go with this company.

I cannot say enough about All Hours Air, but I will try :)
I contacted 3-4 others needing only a quote and they responded quickly. They are honest, fair priced and stood by every promise they made when we upgraded our 25+  year old heating and AC systems. There were hiccups and they responded instantly and true to their name, at all hours!
Their staf, and I mean each and everyone of them, are the most friendly and courteous even under the most demanding circumstances. I highly recommend All Hours Air

Service was prompt and tech friendly but the only thing I have a problem with was before a repair is done after diagnosis is tell me the cost so I can decide to go forward or not - in this instance a cap  had vibrated off a wire and was just a simple 10 minute repair to put a cap back on - I thought that would be included in the 89 service call, but was shocked when he wrote the bill up at 210.00!!!  No parts were needed just a 10 minute quick fix.  He at least gave me a 25.00 discount when I asked but the bill was still $184
Frankly I would have fixed this myself it was so easy but wasn't given that opportunity- so this is just a suggestion that I think if he was going to charge 100 to fix this he could have said I have to charge you 100 to fix this so do you want me to continue? . Would have been lot better experience if he had just been upfront and said this is what it will cost to repair this - and I do understand repairs are extra but in this instance no parts required I wasn't expecting to be charged an additional $100 for 10 minute easy fix and should have been quoted the cost before he did the repair - learned a valuable lesson here -

UPDATE. to owners response
after reading all the other Bad reviews of your company
i see you always dig yourself in deeper with your response.

1.  you have no signed itemized estimate because if your tech had
made it clear what he was going to charge i would have told him
No Thanks and called an honest company.

2. I never asked for or wanted any kind of discount.  
someone is lying to you

3. why would a tech take pictures of the amp draw unless
he was worried he would have to explain later.

4. the part pictured is OEM Carrier, so is not the cheapest online

5. we hear this all the time but he was only here for 20 mins.
i'll bet you do, and you always try to justify it by talking about how
much you pay your employees and how much they have invested
in there tools as if that gives you the right to charge your clients
5 to10 times the hourly rate of another HVAC company that can do
the same jobs as your techs at a rate of $125 an hour.
6. you and i both know why you wont give an itemized invoice
because my bill would have looked like this,

Parts
1 - Carrier draft inducer                                         $414.00
Labor
1hr. min. charge                                                   $1,050.00

Total                                                                       $ 1,464.00

so you have the draft inducer $414.00 = 100% mark up, thats fine
but how are you going to explain the $1,050. for 1hr. labor when they ask?

I'm waiting

RIP OFF HVAC Service, do not use them, they try to upsell you and price gouge hoping you will pay a premium for their service. They also won't send you an invoice with a parts and labor breakdown which is pretty standard in the industry, which points to them trying to pad their fees. They also will try to take advantage of you if you are female, as they assume if you are a woman you are not mechanically inclined and try to take advantage of that.

Hello all. I am by no way an HVAC technician, however I have been a machinist, welder, and mechanic most of my life, so I have a little bit of all experience.

Our furnace stopped producing heat, and I decided I didn't need to deal with it so my wife gave All Hours a call, and they sent a tech out to give an estimate. My wife was the only one home with our new baby, and I was at work, so I told her to to just get the bid. Our furnace is older anyways so I decided to see what it would cost to replace our new unit.

The technician that came out quoted us $1,200 to replace the draft inducer in the burner, saying that the furnace was 11 years old and it was not recommended anyways to repair it and agreed with me to replace it. He also said it was nearly impossible to find parts for this furnace cause it was an off brand. Caveat; I have never worked on furnaces so I believed him and asked him to quote replacing our furnace for a 96% 60,000 BTU furnace which was the correct calculation for the house. The technician started arguing with me saying that they we needed to get the furnace through them as they had all the parts. OK fair enough, waited to get their estimate.

On the LOW END, they wanted to charge $6,000 to replace our furnace with a new one, and $24,000 to a full furnace swap and install a heat pump.

On further research, a Goodman 96% efficient 60K BTU propane furnace is $1,200 with free shipping to our door. Even when I inquired about paying for the labor I was told it would still be over $6,000 and they kept dodging my questions about how many hours it would take and what their hourly labor rate was. Every contractor I have worked with across multiple industries ALWAYS gives me their labor rate and a job estimate for billable hours. This is when I started to expect they were not being truthful and trying to pad their pockets with extra money.

My dad drove up the same day to help me look at our furnace, and noticed the draft inducer was unplugged when we popped the access panel and plugged it back in, the motor got hot instantly. Four bolts and a screw later we had the draft inducer out and noticed the bearings had failed and seized up.

Ten minutes on Google and $113 with free shipping later, my new draft inducer arrived, I installed it in ten minutes, and the burners kicked on again, and my furnace is working fine. Looking into the average HVAC rate, a contractor should charge between $150-$250 per hour, and replacing an entire furnace with the gas already run is at maximum a 4 hour job with a tech who knows what they are doing.

I can't believe this *company* was trying to charge me $1,200 for ten minutes worth of work to replace a glorified 120 V motor. What happened to honesty in the business?

People, do your own research and do not get ripped off by unscrupulous contractors such as these. They are hoping you are not smart enough to ask the right questions such as (how long the job takes/billable hours/parts). There seems to me a lot of these outfits in Reno so please do your own research to not get ripped off by shoddy companies. Just read the other reviews on here..... the average cost for a brand new hvac with centra install from a reputable contractor is around $3,500-$4,000 including parts.

-Andy

Edit: see the below response from the owner personally attacking me telling me I don't know what it takes to run a business.  Exactly the kind of professionalism you don't want in your life. He didn't address my factual research about what things should cost like I don't understand profit margins etc.

I had an issue with a new unit that was installed several months ago by All Hours Air. Brandon the technician was here with 10 hours (next morning) of my call. He fixed the issue and was very easy to work with. I am very pleased with All Hours Air and the service I've received over the past three years.

More lies. Jason's experts obviously take their cues from Jason himself, distorting the truth to justify their greed. No moral compass.

Rapid Response Time. Friendly and Knowledgable Technician. Highly Recommend.

This past weekend our family's a/c stopped circulating cold air. It was the first time the unit has given us any sort of a problem. (I checked/changed the filter and reset the circuit breaker for the a/c but still did not see any improvements. We eventually noticed the fan to the condensing unit was not moving...it was making this buzzing noise).

Because of the other reviews on yelp, come Sunday night at 8PM I send a message asking for a quote and within 10 minutes I receive a response from Jason to call the after hours technician. I called, explained to him what was wrong, and was able to get an appointment for the next day.

Our technicians name was Ed and he showed up during the window of time as discussed. Ed was extremely friendly, answered our questions thoroughly, and was able to fix the problem in a timely manner. (It turns out the capacitor failed and he replaced it with a new one). The price of the replacement capacitor was a bit more than I expected to pay ($254.00). (A different company provided a lower quote for the capacitor but higher price for service fee.) The positive thing is they did not try to sell me additional add on items/ things that I did not need.
Ed did tell us about The Comfort Club Membership Program; it seems like a great program but we decided not to go apply during this time. We appreciate the fact that he didn't push us to enroll in the program.

Overall, if you want/ need something repaired in a timely and professional manner you should give All Hours Air a call/send them a message. I know if we have problems in the future we will be calling again. Thank you Jason and Ed!

Great company. On time and very professional. The crews that have come out are friendly and respectful. More than willing to go the extra mile

I couldn't be happier with the service provided by Nick.  The leak in my yard was identified, a price was quoted, I okayed the work and in short order the leak was fixed.  Nick showed up at the scheduled time and kept me informed throughout his work on the job. No surprises or hidden costs. I would recommend this company.

I recently relocated to Reno, and have used All Hours Air more than once with pleasure. They're using a new computerized system that alerts you when the driver is on the way, and it works great. Chad showed up in no time and not only tuned up the furnace but got a volleyball-sized bunch of lint out of the dryer vent.  Courteous and professional.. simply awesome service.

I was looking for a Air conditioning service and came upon ALL Hours Air. Was I fortunate,, they met my highest expectations. Prompt, courteous and extremely knowledgeable. From now on I have a top go to company in my
service needs, Thank you ALL Hours Air.

This is a excellent company that goes above and beyond for its clients.  My swamp cooler was knocked over by winds in January and left a gaping hole in my ceiling.  I called All Hours Air and Chris came out, fixed the hole in my roof, pushed the swamp cooler off the roof and gave me an estimate for a new swamp cooler. The swamp cooler was finally replaced (after I received insurance company money) but with an incorrect size.  When it didn't work correctly Chris again came out, realized the error and set me up to have a new swamp cooler installed at no further cost to me.  Issac and Matt replaced the the second one and did a fabulous job.  They worked quickly and efficiently, got it working correctly and Issac even came in and readjusted the vents in the ceiling to work more efficiently throughout my house. (When they found out my dog died during the reinstall they even sent me a beautiful bouquet of flowers.) I would give this company ten stars if they were available.  I trust this company and would use them for any other service they have available.

Received prompt service at a reasonable rate during the first big heat wave of the summer. Always trust the small local shops! I am happy to continue giving Jason and his crew our business!

Good customer service and excellent quality. All Hours takes pride in their a/c and plumbing work.

Jason at all hours air was very professional and courteous when it came to taking care of me and my business! I have decided that in the future, with all issues that i have that may require heating and air conditioning i will call Jason! Thank you very much for taking care of myself and my family!

When the thermostat acted up after the power blinked, it was a simple issue of restarting the system. Thankfully along the way before figuring that out I was prompted by the manufacturer to contact All Hours Air. To my surprise they called my right away and had an appointment the very next day as I had requested. Todd was very polite and professional, even though my puppies were not. I will be contacting them again for future work, was surprised to find they do more than just HVAC and glad to hear they are specialized in their field.

This summer when my renters AC went out in 104 degree weather it was almost impossible to get anyone to come out for 2 weeks as everyone else was having AC problems.  Jason was able to get out in just a few days.  He replaced my AC unit and advised me to replace my heater which was about 25 years old and on its last legs.  He did a great job, was friendly and on time.  I highly recommend All Hours Air.
Chloe

My first experience with these guys was super great! Fixed my issue, educated me on AC stuff...second visit tries to upscale. Y husband got a second quote and we saved thousands.  Kind of disappointed that they weren't trying to conserve for the customer.  On the fence now about the upscale. I want to be able to trust anyone I hire for repairs.

Our air conditioner went out on us and Joe at All Hours Air was excellent to work with!  We called and spoke to him at about 9pm and he was out the next day. It wasn't a hot evening, or he'd have come then. Parts had to be ordered before it was repaired, but we were very happy with the quick and very friendly service.  It was clear that he's quite experienced; I knew we were in good hands, and it's just a big bonus how nice a guy he is!
I

All Hours Air (Jason Cummins) came to my home on a Sunday afternoon on a holiday weekend with a temperature of 38 degrees outside. Inside my house was 48 degrees. Within 5 minutes he diagnosed the problem (i.e., a broken coupling inside the oil pump) and had it repaired within 10 minutes. The charge was extremely reasonable, as I'm certain it would be much more expensive with others. He was prepared, knowledgeable, resourceful, and pleasant. Watch this company grow because Jason has what is needed to be a five-star business. If YELP had more stars to give, he'd get them from me.

Customer service was excellent throughout my repair from start to completion.  Prices are reasonable and technicians are friendly and reliable.  Great local company!

I would definitely recommend them! We went through Rich, he was very courteous and up front with everything. Installation was done 2 days ahead of schedule.

I'm editing this review to give the company the benefit of the doubt.  This may be a Yelp problem, I am not sure.  However, when I called the number listed on Yelp, I did get a recording which made me think it was the company I was calling.  Considering that other reviewers give high marks and that the company posted a reply about the review is giving me the impression that they care about their reputation.

- Previous review
This is just going to get an average rating because I am surprised that after making two calls a week apart and leaving a message to describe the work I was hoping to have done, I never got a call back.  Considering that everyone has rated this company with high marks, I guess that is only true if they actually call you back to do work.  I consider it rude to not return a customer call even if it is work that you don't want to do.

We had a great experience with Todd on our recent air conditioning maintenance call today. He seemed very knowledgeable with 20 years experience and addressed deficiencies in our system which was apparently undercharged from the start and was causing improper cooling. We appreciate that we were not charged for the service today as result of this.

However, It is still disappointing to me that our AC system was never charged correctly in this first place; we have had a couple issues now due to improper work from our initial install All Hours Air did 4 years ago which is concerning, but Todd is assuring us we will get our AC back to baseline to make sure it lasts for the full system life and he is doing a follow up appointment in a few months to make sure the AC is still working properly. Great service all around with Todd!

I just called this place requesting a service because our home warranty through Fidelity is taking forever to get back to us.  The receptionist proceeds to take our information and then declines service request after we tell her that we have a home warranty.  I let her know that we are willing to pay them directly and not file a home warranty, as our home warranty isn't responding very well.  She still declined our request...I'm thinking ok...interesting...anyway, we will just go somewhere else.

DO NOT USE THIS COMPANY!!!   A service technician (I believe his name was Todd) came to my home in Reno on Tuesday afternoon as my heater was not turning on properly.  After inspecting it, he told me there were serious deficiencies in my furnace (just 9 years old installed in a brand new house) that would require very costly repairs of $3,000 to $4,000.  Given that he recommended a brand new furnace that he estimated would cost $9,000.  I wanted a second opinion so called another company whose technician came out yesterday morning and identified the issue getting the furnace to work properly again -- total cost was $185!!!!   Such unethical and/or incompetent service is inexcusable.

I can't say enough good things about All Hours Air! The first thing that impressed me was that when I called, I got a call back in a very short time! Jason was professional and polite and I know I was one of many calls he was probably getting during this very cold spell. We discussed the problem, my twin furnaces were giving out lukewarm air. We made an appointment with a two hour window and he was there, ON TIME, despite very poor road and weather conditions. Jason was very efficient and knew what he was doing. He had my dual system back up and running HOT in less than 30 minutes. He was patient in describing some of the improvements and efficiencies I could do in insulating and sealing my ductwork and even suggested where I could purchase the materials to do the job myself.

All Hours Air is the type of company that you hope to get every time you have a problem and a service provider needs to be called. I highly recommend them to anyone who needs their system serviced.

THIS IS A REVIEW FOR ALL HOURS AIR! SINCE WE SAW THAT SOME REVIEWS WERE GETTING REMOVED STATING IT WAS FOR THE WRONG COMPANY. I WANTED TO MAKE SURE THIS WAS NOT REMOVED.

If I could give zero stars I would. We had someone come 11APR2023 to fix our AC because it wasn't blowing out cold air and they were the first one to pop up with a deal of $60 something to come and fix it. We didn't even know the technician was here already until I went in the garage and saw him messing with the furnace cutting wires and not even telling us what he was doing or if it was even the right house. It scared me so I went back in the house and sent my boyfriend out to talk to him. He was cutting wires and saying that he would need to knock down the wall to fix some wiring. He did some more work on the furnace and still nothing would work. We were sent to Home Depot by the technician to get some supplies to fix it ourselves and it still didn't do anything. The next day we were in the garage working out as soon as we got home and noticed that the furnace kept turning on and off rapidly so we turned it off and when we went in the house it smelled like gas and something was burning. We called them again and they told us to call the fire department or Nv energy before they can even do anything or come back out here. The fire department cleared the gas leak and so we called them back to let them know and they wanted to charge us even more to fix what they messed up. The lady on the phone said that it's a completely different issue from what they came to do yesterday that's why they were going to charge us again. The lady ended up talking to her manager and said that they will not charge us for this next visit and the technician didn't get to the house until after 10pm. He came and said the smell is from a broke heat exchanger which would most likely still be under warranty but still 2500-3000 to fix or to buy a whole new furnace, keep in mind the house is only 5 years old. My boyfriend make some calls to find out to see if the furnance was still under warranty. He told him that it sounds like he messed up the wiring and is blaming it on something else. It started out with the AC not blowing cold air to a gas leak and now the furnace completely now working. I really don't recommend this company.

We ended up calling Lincoln air to come and check our furnace out on 14APR2023 and they said that the last person did some questionable wiring which cause the AC contactor to fry along with the thermostat. It also caused a short in the ground wire that explained the burning/ gas smell. They ended up fixing the problem for $300 which is WAY better than the thousands of dollars ALL HOURS AIR quoted us.

I don't recommend this place whatsoever. All they want is to rip you off and make money and it seems like they don't even know what they are doing.

We have had All Hours come to our home 3 times for various needs. Each time the technician was prompt, courteous and performed services as requested. Not only that, I received a beautiful bouquet of flowers as my mother just passed away. What a thought surprise!

They gave me an estimate of over $800 to replace a pressure switch on my 4 year old furnace.  

I balked.

The second company told me the part was under warranty and they replaced it for $80.  

While the diagnosis was correct, the bid astronomical.  Get a second opinion.

Came home to my heater only blowing cold air the day before Thanksgiving. I called around in a panic and All Hours Air got to my home   in a little over 2 hours and restored my heat! They came back the day after Thanksgiving and fully serviced my unit. Ernie was very polite and helpful in explaining my old unit's issues. I will only use All Hours Air from now on. Thank you!

Do not recommend. Had a similar horrible experience with this company that previous customers had. What's funny is that it was the same technician and problem I ended up with. Paid for their annual membership, the first technician that came out was Todd. Checked my HVAC system and serviced the water heater (drained it out). Tried to upsell a $20K home air filter system to me. Nah I'm good bro. Passed on that. Next day my wife noticed the water heater kept dripping. Called the company, Todd came back out, said the temp and pressure valve is bad and needs to be replaced. Quoted me $300. I said that's fine. Rescheduled more than 4 times within the month for him to come out and replace it because of a job that took all day and couldn't get to my schedule appointment. Company kept saying he will call me for the reschedule. He didn't. Communication went completely dead after a month. Called the Company and they sent another technician. Quoted me $500 to replace the valve, but it's better if I replace the whole unit. Offered me a great discount since I'm a comfort club member (annual membership). Quoted me $3700. Nah I'm good bro. Passed on that. Decided to just replace it myself. The technician tried to charge me a dispatch fee for literally doing nothing. All Hours Air is a sh*t company. I'm sure there's better ones out there. Anyways, thanks for reading. Gonna check out YouTube university so I can replace that valve. Wish me luck.

Danny, with All Hours Air did our fall inspection yesterday. He was very knowledgeable, courteous and explained all he was doing and what we could expect in the future.

We were lucky to find Jason and his professional service.  He not only was the first company to get back to us when we had a furnace problem, but he provided on time service and was very reasonably priced. He gave us 30 min notice before he came to do a quote as well as when he did the service call.  On time, good work, ordered parts on time, fair price- that's all we could ask for.  Will use their services again if needed and we highly recommend their service!

All Hours Air is a great company. My water heater went out and after having trouble with another company, I contacted them. Scheduling was very easy, and they had someone out to my house in a short amount of time. The man's name is John and he was very polite, professional, & explained exactly what was wrong. He checked it out thoroughly, a lot more than what the previous company had done, & was able to quote me that day. After he left I had my quote emailed to me within 30 minutes or so. They are a bit more pricy than other places I have spoken with, but they offer a lot more so I do believe that if you are willing to spend the extra money initially, it will be worth it.

I bought a house in Reno in the beginning of August. The gas fireplace did not pass the inspection. All Hours Air came out to certify it. Nick wrote an invoice stating that they tightened  some wires and fired it up and waited for the blower to start. He also stated that he cleaned it out. Nick stated that it was working when he left on July 26 2019. It was so hot in the house until mid September. I was afraid to start it up to test it until it cooled down. I felt it would be fine because I had a receipt stating that it was working properly. I unscrewed the control box to see what was going on. I found 3 loose wires and caked on dust everywhere. I called All Hours Air and spoke with the receptionist. She made an appointment to repair it. The appointment was scheduled for Sept. 27. One Hour before the appointment the receptionist called me and told me that I would have to pay $168.00 just for them to come out. I then spoke to Jim the store manager and he refused to correct the original work order that was given to me with falsified work done. I advise you to beware of this company. They falsely charged for repairs that were not completed.

I had an emergency huge water leak from my pressure vacuum.  I called this plumbing company and Chris came out within 30 minutes.  He immediately knew what the problem was and fixed it.  I will be using AllHoursAir as my plumbers for sure.
JoAnne Berliner

When my AC went out right in the middle of a heat wave, I called All Hours based on Yelp reviews and was not disappointed. Jason was able to come out within 4 hours and climbed up into my 120 degree attic to assess the problem. Had me back in business in no time! Reliable, knowledgeable, friendly, local service. Highly recommended!

I ended up not going through this company--this is a review for their quote only.  They were prompt and friendly on the phone, and their technician was very nice and thorough when he came out to give me a quote on installing air conditioning.  However, I was completely floored when he gave me the quote--it was, no joke-- more than 2x the amount of the lowest quote I've been given in town and still a solid $4000 more than the other highest quote I got.  When I told the technician that he asked to look at the other quotes, which I refused, and told me that the other companies must be cutting corners.  We did not end up going through them.

We have used this vendor several times and they have been very responsive to our needs. They have proven to be competent and helpful. Last week, our thermostat quit working, resulting in the A/C not working. They were here within 24 hours, and had it working again the same day. Great service in my book!

Today we had our ac looked at Michael from all hour air   and he was awesome and very professional  I am very happy with his service I would recommend him and this company to everyone thanks again Michael you are amazing

We've used this company many times. On our last service call, the technician arrived a little late because he was swamped but was still able to make extra time for us and replaced a broken light switch which was obviously not part of his listed services. (We had a spare light switch.)

He also did a good job on doing some maintenance on our air conditioner plus analyzed a noise made by our HVAC fan.

They checked our new furnace very quickly and gave us extra options on how to keep our air fresh and clean of all partials that our filter should catch.  Recommend better filter to use. Appreciated all information. Happy to k ow everything is in working order.

I requested a quote and an appointment to have a new kitchen sink put in about a week before it arrived. Nick was so pleasant and understanding and told me what I needed to do before it arrived so that the installation would go smoothly, ie., get sink baskets,  supply lines, etc. He was the lowest of all the quotes for the sink installation as he gave me a discount for being a new customer. Both he and Kevin came out and provided excellent service, have me a discount on a face-to-face to go along with the sink and cleaned up ALL the debris and mess from the old stainless steel sink that had been in for 12 years. The whole investment for this kitchen remodel was approx $1300, but was well worth it and would suggest for anyone waiting to update their kitchen to start with a new sink first.....and go from there. And these are the people to help!!

Yep. We purchased a thermo coupler. Fixed our problem. Their estimate, new heater $7500. Our home repair under $12.00. Bamm

All Hours Air is an excellent company overall and I would highly recommend them! We had been working with Sierra Air and they did not follow through. We needed an entirely new air conditioning unit put into our home as the one put in when the house was built was not big or powerful enough to cool down our house. As mentioned, we discussed all of our issues at length with Sierra Air and the tech said that they could definitely take care of everything. Then, he ghosted us. We just didn't hear back from him or them at all. Very unprofessional. So, my husband called All Hours Air and someone very knowledgeable and helpful came out that same day to talk to us. He explained everything in detail and we made the decision to use them to put in our new air conditioning unit. This was going to be a BIG job and involved re-routing vents and doing all sorts of other things that I can't even explain. The very next week our fabulous crew of technicians arrived. Todd, Bryan, and Omar were absolutely fantastic! They were friendly, hard working and clearly knew what they were doing. The job took two days and they were very hot days! Most of the time, these young men were in the crawl space where the furnace and air conditioning controls were. It had to be hideously hot in there but none of them complained at all. In short, they did an excellent job and we couldn't be happier with the results. I waited for a couple of weeks to write this review to make sure that the air conditioning unit was working as it should and it definitely is. If you set the upstairs thermostat to 72 and the downstairs one to 75, that is exactly what you'll get. My son's room has always been soooo hot in the summer and we jokingly called it the portal to hell. Well, whatever they did with re-directing vents, etc. solved the problem and his room cools down properly now. All I can tell you is that this company takes your heating and cooling problems very seriously and does NOT mess around with the work they do. They will take care of you and will be very pleasant while doing so. As stated, I just can't recommend them enough. Call them if you need their services!! You will NOT be disappointed in any way! Thank you Todd, Bryan, and Omar! It is 100 degrees in Reno today and our house is deliciously cool. You are the best!!

On 1/5/23 I received a very high water bill which led me to believe I had a water leak in the house.  I called All hours air to do a leak detection. The person they sent went under my house and took about 6 pictures,  one of the pinhole leak he found and the rest of some discolored piping which he claimed were eroding pipes.  He reviewed the pictures with me and then told me that I would need to replace all the copper piping beneath my house or I would continue to get these pinhole leaks.  He estimated this would cost $16,600.  he also called a flood restoration company to help with the cleanup.  He was at my house for approximately 2 hours    I spoke to my nephew that evening who is a plumber in Montana and he advised me very strongly to get a second opinion because he felt that price was extreme and the measurements themselves were also extreme.  So between us we decided in the morning that we would have them fix the pinhole and get a second opinion.  I set that up with Savage and Sons for the following week.    All Hours Air returned the following afternoon and spent 1 hour under the house repairing the pinhole and charged me $1800 for that.  This is WELL over the hourly rate they claim to charge and at least 3 times higher than any other company charges for a pinhole repair.  This is what their estimate said that he gave me after the fact.  To be clear, I'M the one that turned off the water and cleared the lines because they had not done that the day before.  They left the leak active all night.  
'Repair to actively leaking hot water line : Turn off hot water at water heater and purge hot water water lines.
Cut out actively leaking water line and use copper pro press fittings to transition. No soldering due to integrity of copper lines. If pressing pieces leak we will cut back up to 5' for replacement. Turn pressurization onto hot water lines and inspect for leaks. Verify in good standing

My 30 year old furnace died over the Christmas holiday week. They returned my call quickly, changed their schedule and prioritized my service call. They were on site in Incline Village the next day and installed  a new furnace the following day. Michael was on time and very professional. I highly recommend All Hours Air.

I called this company out to see about my poor water pressure. They told me I needed a new pressure regulator. I called to check the price at WesternNevada Supply and they said it was around $150.00. When all hours air came back with the part they said it would be $1052.00 to fix. They said the part was $981.00 and labor was $69.00.When I questioned him about the price of the part he said that was for the whole job. I have since received another estimate of $495.00 which I think is still high. Beware when and if you call All Hours Air for any repair work.

Best in town.  Professional speedy dependable. I would recommend them above all. all. 10 out 10 in service quality knowledge cost and professionalism. So greatful for the speedy service and helping us stay warm and safe.

Great service!!  I had them install a new A/C unit this past summer when it was REALLY hot and they got right on it!  Fast and efficient techs.  Then I've had problems with half of the home being cold during winter.  Come to find out, the duct work was probably disconnected when the previous owner had the furnace moved from under the house to the garage.  It's been cold in those areas since i moved in here, 1982.  I've had prior techs come in and charge me for 'fixing' it.  Chad got right into the crawl space, connected the duct work and now the two rooms are toasty.  thanks for your excellent service and friendly techs, Jason!!  And Jennifer who books the appointments is always very friendly and helpful.  BTW...All Hours Air has a new app sending the approximate arrival time plus the tech's face to your smartphone!

Thank you to Danny & his advisor coming out today for routine maintenance on my heating system. Superb, out of this world, reliable, high quality service. All Hours Air is top-notch. Highly recommendable company!

I am very cautious when getting home repairs and make every effort to troubleshoot and fix the issue ourselves before calling a repair company but when our attic furnace starting making a really loud humming noise and their was a burning smell coming from the unit we called All Hours Air.  I read some of the negative reviews on this company - I had a positive experience and here's why. Yes all home repairs are expensive but All Hours Air actually answers the phone when you call them which is awesome . I called at 11:00 am and they arrived at 1:30am. Andy was our technician. He was very nice & professional.  I was with Andy the whole time. He answered all my questions and talked me through his troubleshooting steps . Unfortunately my unit starting working ok  once he arrived, the motor was not smooth but running . Based on everything I told him and his troubleshooting steps, he concluded it was the motor . I wanted certainty and wanted to wait for it to seize completely before making an expensive repair. He was not pushy at all and respected our decision to wait  even though I was risking it would finally break at a terrible time . I asked him to note our account so if/when we called them again , they would know the issue and bring the part ( he didn't have the part anyway).  Well , once we decided to wait - the motor seized while we were sitting there so we moved forward with the motor replacement . He had to leave and go get part and come back which he did quickly.  My furnace is running smooth and the motor is guaranteed for 5 years.  Biggest + is their response time , maybe you could find a cheaper company but you'll have to wait longer for the repair. You have to decide how uncomfortable it is without your heat or AC to decide if you want to wait a week to save a couple of hundred by going with a smaller company or individual that is booked out, as they all are.