Alex S.

4/16/2020

Worst company ever. Tried to get us to pay up front for parts we did not need. They were referred by our home warranty company for a water heater replacement. We had a $75 dollar co pay and Air Pro Master worst tried to get us to pay up front $900. Parts and add ons that were not needed. Do not call them.

jairo b.

6/21/2023

Before summer started ramping up our units went out. We went through our home warranty service and they initially gave the contract out to another company. When the other company told me the part was not covered and I would have to pay them over $3K to repair it I decided I wanted a second opinion. They sent out air pro. I was contacted promptly to set up an appointment. When they gave me a diagnosis on the unit they said it was covered and they could complete the repair in a few days due to it being a weekend. Their technician Austin, was very professional and took pictures of the units and explained to us what exactly was wrong. Once the unit was fixed it was up and running in no time. Very happy.

Shelby H.

7/18/2016

Home warranty dispatched this company for a hot water heater. They left me a message to schedule and when I called back stated they have no idea what I was talking about. Put me on hold for 5 minutes and told me they cannot find anything. Then they just hung up on me & when I tried to call back they picked up the phone and hung up. VERY UNPROFESSIONAL. I contacted the home warranty to handle and dispatch a new company.

Cory Y.

1/27/2020

Just like all of the other 1 star reviews I would much rather give 0 stars. I placed a claim on our AC through our home warranty company and they came out and said we had low refrigerant. Which they refilled at $75 per pound. This didn't entirely fix the problem as the AC was cooling better but still not blowing out cold air. I had to call them back out when the unit was completely failing yet again. This time I was told the compressor was bad. So apparently he just happened to miss this the first time. He also yet again charged me for more refrigerant as it had to be replaced to fix the compressor. The unit was supposedly fixed in September 2019 which was very close to the last time we used the AC. I turned the AC on this past weekend in January 2020 and surprise the AC was not cooling yet again. I called the home warranty company and they said it was outside the 30 day window to get someone to come back out without an additional service fee. I called Air Pro Master to see if they would come back out and they said no. The rep told me in these exact words - This happens all the time. I asked why they don't just fix things correctly the first time and he was speechless. If your home warranty company tries to send you these idiots I strongly suggest you request someone else. These guys are basically just trying to get 2-3 service calls out of each problem to pad their bottom line.

Rod C.

12/12/2022 12:00:00 SA

I called my home warranty people and they sent out Air Pro Master. Fernando cam out was there for 2 min to a photo and left. They said my hot water heater was working properly. My hot water heater is putting out rusty water. my neighbors did the same the week before it burst. He never checked anything just took a photo and left . take a look at the photo of what they say is working properly

Megan F.

12/16/2019

I had a leak. He came on time, fixed it efficiently, he was friendly and professional. I would definitely use him again.

Miriam G.

1/23/2019

My warranty American home shield send air pro master to give me a quote on a slab leak. A tech named Jose came to my house, he checked out the problem and told me I needed both cold and hot water pipes replaced. He said he would do a reroute and it would cost around 2400. I thought it was a bit pricey since my warranty would only cover 1000 dollars. When my warranty called to see if I wanted to proceed, they told me the balanced would be 2800. I was very upset at the price increase. So I decided to get a second opinion. I called dms plumbing. They came out and told me I had a hot water slab leak and the cost would be 1800 dollards. Air pro master are liars and scammers. Today my slab leak was fixed for 1000 dollards less.

Jess C.

07/06/2017 12:00:00 SA

Do not take your business to Air pro master. Customer service is lacking and very unprofessional. A week ago a tech(which was the manager supposibly) came out to fix our ac unit and was a straight asshole. Who comes to someone's house to fix the ac unit and talk shit about how his floors are so much better than ours. No one asked for your opinion buddy. He's the so called manager and treats his employee like shit. The whole 20 minutes he was there he was constantly talking shit to my fiancé and my fiancé gave it straight back to him. All he did was replace our fan and said the compressor does sound bad but there's no telling if it would go out in two days or two years. Well one week later our ac goes out again and I get ahold of my warranty company and the worker told me that she called air pro master and they told her they would send someone out the next day. That same day I got a missed call from them and I tried calling them back ten times that day and my call would not go through.So the next day I tried calling back and the fifth time I called it finally went through. Brittany answered the phone and was very rude and unprofessional. I told her that my warranty called them and said they'd get someone out today. Brittany said we tried calling you and I said yes you only called that one time and I tried numerous times to call that number back and each time it wouldn't go through. Then she had the nerve to say oh everyone else seems to get through fine. That set me off, why the hell would I make that up. I told her that number (702-790-2820) is unreliable and I don't appreciate her attitude. So instead of having someone out today Brittany wants to tell me she can only get someone out tomorrow. I will not wait and give this shitty company any business. So please be aware and stay away.

Mark T.

3/22/2023

We would like to highly recommend Air Pro Master. Living in a 62-year old home in Central Las Vegas for almost 19 years, we had noticed off and on plumbing issues over the years. Things not draining properly. Backups, etc. But previous calls in the past, nobody ever really cared to really investigate the main cause. Until Alen of Air Pro Master showed up last month. He delved into the issue and began running his camera into the cleanout by our kitchen. Problem was, it would only go 6 feet or so, and into water. He and his crew began investigating by breaking into the kitchen floor. (Yes, not fun to see!) Only to discover old rotten sewer pipes under the slab foundation. Then from there, no matter what direction they went in, again the camera would stop. We immediately got our homeowners' insurance involved as we knew this wasn't going to be cheap. Turns out that most all of the house had the same issue. The pipes would just break barely touching them. Alen was able to explain in laymen's terms for us exactly what they would need to do. And so, he and his crew began to plan. And to trench, room to room. It has been quite the journey, having our entire home trenched out! All of the old pipes had to be pulled out from under the slab. And the new pipes carefully placed. He and his crew have worked so hard to get everything just perfect on our new sewer system. They even had the City of Las Vegas come out and do inspections and permit their work. We also had a sewer line going to an outside small poolhouse toilet, that wasn't going to be covered by insurance. So, they were able to get us financed on that portion so that everything could be completed. Tomorrow the concrete truck will be coming to fill in all of the trenches, and then we can finally move on to new flooring throughout the home. Alen has tirelessly helped in every way possible, even coming down to chatting with our insurance adjustor to explain things in order to help us be compensated fairly. He is a huge asset to his company. From his expertise to his customer service to his sheer empathy and always going above and beyond. I would definitely recommend this company and especially Alen to anyone who ever finds themselves in this predicament. And it definitely IS a known issue in the area from a less than stellar method used here in the 50s/60s/70s. (Cast iron pipes in the dirt under a foundation is NOT built to last! And it won't!) Going forward, it will be nice to know that it was all done correctly and we shouldn't have those sorts of pesky issues with plumbing anymore. THANKS, ALEN!! Mark & Ted & Jeb! (And also, a big thanks for putting up and juggling our 3 dogs, Luna, Cheyenne & O'livia from room to room to garage to bkyd as needed during work! So very appreciated!)

Jessica B.

07/08/2023 12:00:00 SA

Over a week ago this company came out to tell us a part was needed but since the AC was running manually we didn't complain, then he gets the part and comes back out then my alarm goes off smoke detected in kitchen, I wasn't cooking. Then the AC went dead since Monday and this company doesn't seem to care or have an ETA
It's 90° in my home and I have animals. I am disabled and now I called back AHS and said this shit is gonna kill me. So if a tech isn't out here today not only will my insurance company be pissed, but I will seek further options.

Jacqueline S.

09/11/2015 12:00:00 SA

These people sent to me through my AHS warranty. They do not care for their clients. My ac needed repair. They came out, found the problem, then ignored me completely. I had to do the calls, and they still did not care. I think the repair main seemed very knowledgable. It is the staff on the phone. The first day, she was busy! training someone. I am sure that did not come out well, since she was so lame. Use someone else. I am reporting on Angie's list as well

D M.

8/18/2021

Rude customer service. Will not call warranty service till end of day. Diagnosed water heater failed day before warranty was in effect. Waited 3 days for appointment. Took water supply line then stated he looped it. Its not here so he lied.

Tanner T.

07/01/2014 12:00:00 SA

Just a note. My warranty company sent these rip off artist to my house yesterday. I didn't know I had a home warranty when I needed a water heater but...... I'm glad these fools didn't replace it anyway.
Here's the scoop.
Garbage disposal is 3 years old. All new plumbing, p trap even the electrical. Disposal stops working. Called AHS they sent out Air Pro Masters
This guy tells me the disposal is broken and needs replaced. O.k. So he leaves comes back with a P.O.S. disposal I had a 3/4 horse and he brings a 1/3 horse power.
I tell him no way. So he leaves calls and says he can't make it back til tommorow that was Friday although all the plumbing under my sink is disconnected.
I tell him what am I suppose to do with out a kitchen sink he says and I quote
There are a lot of bigger issues then having to go out to eat, bro.
So Monday comes another guy comes out with the same 1/3 hp disposal I said no I want what I had. He leaves comes back and puts in the same one I had.
Then here's the kicker he hands me a bill for 325.00 I ask him what the hell for he says an upgraded disposal, new p trap and trip charges.
I tell him to leave and he tells me not until he gets a check, this scrawny fool was misinformed by someone who he was dealing with and I told him I was going to hurt his little ass if he didn't leave.
I called his office and his boss from what I was told, will be getting back to me.
Lets see if that happens
In closing go somewhere else.

Annette B.

08/12/2020 12:00:00 SA

From the team in the office to the technician who diagnosed our problem to the installer they did an excellent job. Very professional, installed in a timely manner & was very courteous. Also, since this was done during COVID, masks were worn & distancing was followed. If you're looking for a reputable company for whatever you need I highly recommend Air ProMaster. Thank you!

Joseph V.

08/07/2019 12:00:00 SA

This company was referred by my home warranty. They set me up for an appointment on this certain date this week and told me to wait for their technician between 8-1pm and between those hours nobody came and at 1pm I received a call from their company asking me to wait for another 2 more hours. I cancelled the service from them and called my home warranty and ask for a refund and told them to never refer this company to me in the future, I sacrificed my time to work only for this kind of service this company gives. There are lots of companies that are compliant to given schedules and sensitive to the time of their customers. Not this one. So disappointed!!!

Shae Y.

6/29/2020

If I could give this company zero stars I would. If your home warranty tries to stick you with this company. VEHEMENTLY decline. Save yourself time, money and use a company with professionalism. They sent a plumber to fix a leak under my sink.

Plumber stated only something needed to be tightened. I went out of town, came back underneath sink completely soaked and flooded out, leaking.

Called this company back, young lady said soonest Monday. I called back again spoke to another rep. Advised I have water damage due to the plumber not fixing the leak. The leak is still ongoing i need someone ASAP. She stated a plumber would be out the next day ( Saturday 6/27/20). Saturday I get a call from Rofo* - sorry our plumber had a family emergency we can come out on Monday

Today is Monday- 6/29/20- Call from Ashley- Hi, we need to reschedule you for tomorrow between 1-6pm. Our tech truck broke down

Second reschedule in three days. Is this really a company you want to do business with. I have already called American Home Shield and demanded my service fee back.

By this time, I have already called another company ( out of pocket) because of the amount of the water damage to have the leak fixed, now a restoration company has been out to take the wood from underneath and the cabinets to avoid mold. All this because Air Pro Masters did not FIX my leak, did not send a tech back to check or rectify issue that caused secondary damage to my property. I truly believe their tech caused this additional damage.

What started off a a small dripping leak has turned into a major leak with damage because of this company.

They do not care about their customers. Please I am out of pocket so much money and this horrible ass company still have not come out. This would be DAY with a leaking pipe and water damage cause of this company if I would have waited for them.

Hans S.

05/04/2021 12:00:00 SA

Second time AHS sent Air Pro. This time to repair our air conditioner that went out on Sunday. I called Air Pro Master Monday morning and the friendly dispatcher set us up for that afternoon. Carl called us around noon said he was finishing his current job and if we were home he could come earlier. Carl diagnosed the problem quickly, had the part in the van, replaced it and we're back in the cool.
Thanks Carl!!

Kay D.

10/06/2022 12:00:00 SA

Unfortunately I cannot give a minus rating. They sent a master plumber out to my house and Chris was at my house for less than 5 minutes. Supposedly took pictures of corrosion and said he would let me know with a quote... he never called me and I had to call the company to find out what was going on. The lady behind the call was extremely rude and told me the plumber refused to do the job... due to corrosion.. and she told me I should take a day off of work to have another come out after I asked for a later appt. Or weekend. I work 8-4. I had a second opinion come out and fix the problem within minutes and there was very little corrosion. I called and asked for my service charge back and the lady once again was rude and told me I was a liar because the master plumber knew his job. What plumbing company turns down a simple job and leaves you hanging. Totally disgusting!

Keenan W.

2/19/2020

Had a plumbing leak Javier came out diagnosed the problem, ordered parts came back and fixed everything like new, awesome job

Ms. Prim A.

3/27/2019

I must have gotten a plumber that didn't want to work today because he came to my home previously at which time he was very detailed with the work and suggested several measures to take moving forward with the stoppages that I had experienced in my sink.

So I was very shocked when this same plumber appeared and did not wish to do any work at all. When I met him at infront of my house he complained about the type of pipes I had. When he got looked in my tub and kitchen sink, he said that he wanted to clean it out. This demand sent me on a search for a handyman.

Question: Why would a plumber request a handyman on his job?

My guess would be to find an excuse not to do his job. I was adamant about him snaking my home to see if that would do the trick to which he refused stating that he had other calls to make.

When I called his home office, they pretty much supported this lazy man.
Never. ever. again.

John Y.

8/31/2019

So I had a single room cooling issue, sent in Angie list and Air Pro was a highly recommend comonany. With in 10 minutes a supervisor called me and asked me what they can help with , let them know what the problem is and he had a scheduling women call me around 8 am. Yes my Angie list was before working hours
Today , Saturday , Frank showed up bright and early. Very well presented , and animal friendly. We discussed the issue and we went around and instead of trying to upsale me on things I didn't need he educated me on the problem and gave me some pointers to keep things moving smoothely
Service fee was extremely reasonable, and it will be my place to go in the future.

By the way, in the summer change air filters monthly , you should of seen mine

Orlean C.

7/26/2019

I had an appointment for disposal repair between 1p & 6p. Bob called ahead to say he was able to come by earlier than scheduled. A plus! He assessed the disposal problem...major leakage so it needed to be replaced. Went to his truck & came back with a new disposal & I swear I blinked & installation was done! No mess left behind & I'm happy to get my kitchen back! Highly recommend Air Pro & Bob!

Lori W.

5/22/2020

Our A/C went out on a Friday night and when I submitted my service request to American Home Shield, they assignment me to a company that was closed on the weekend. I cancelled the request, resubmitted one and picked my own company. I called Air Pro Master first to see if they could fit me into the schedule that day and they did. They had a technician at my house within 15 minutes. He knew coverages for home warranty and he had it fixed within minutes. Very professional and knowledgeable. I have used this company for plumbing as well and they did a great job then, too.

Teena O.

10/23/2019

Worst company EVER! Bob doesn't know what he's doing! Please do not hire these people! They do not come to your house prepared to do there actual job! My warrant AHS referred them to me!

Dragi S.

08/10/2017 12:00:00 SA

I was in desperate need of repairs and this company went out of their way to help take care of all my repairs. One person I am very thankful for is Oswaldo he had someone at my property the same day, he went up and above to address all of my problems very professional and knowledgeable about everything. The ease of working with him over the phone led me to leave this 5 star review that he and everything that helped deserved! Thank you AirPro Master!!!

Sérgio B.

08/12/2020 12:00:00 SA

I have five stars for Air Pro Master. They have a rigorous training program for technicians. Air Pro replaced my ductwork and changed the starting capacitor that had only lasted 2 years. Their customer service is outstanding! Came out ahead of schedule the day before the weekend holiday at a regular rate. Very professional.

Kobi G.

5/28/2019

My water heater went dead and I needed a new one installed.

I find those guys on yelp and they were super fast responding to my request and more able to come the following day to install a new water heater.

Bred the technician went above and beyond and did such a professional job that match code requirements!

I will definitely keep using those guys for any plumbing issue and also air conditioning in the future.

Thank you 100

Dionna J.

01/02/2015 12:00:00 SA

This company came to me on 3 different times trying to fix my sewer problems. The conclusion they came to was that I had 2 different breaks in my sewer line and to fix it, it would cost $5,500.00 and consists of digging up my front yard and replacing the lines. I called a different company and within 2 hours they were able to unclog my sewer and run a camera through the entire system to show that there were no breaks in the line. They were unwilling to work with me on the payment, now we are in a dispute over their inabilities to fix my problem.

April B.

3/18/2022

Chris martinez is very rude! We saw him once then unfortunately had to have someone come out again and when I asked for a new tech they said only he can come out. He was again very rude and laughed about his disrespectful jokes to me and my husband. We let our property management know that this company and there services will no longer be allowed in our home.

Mickalena T.

06/12/2016 12:00:00 SA

Roman came over and quickly diagnosed our a/c problem. He was honest,fair and knowledgeable. Thank you for for being awesome and taking care of us honestly when it was 108 degrees outside. Most positive experience we have had with any vendor that our waranty company has sent.

Britany C.

12/09/2015 12:00:00 SA

Dont use this company.This place run my debit card and still took the funds out when i told them i want to cancel the job but yet still charge me $1800. I don't understand why they still charge you and wont refund the money.....bunch of thiefs. Bull shit company,

Nancy W.

11/08/2019 12:00:00 SA

This is our first service with air pro but we are extemely satisfied. Mike was our service guy and he was efficient and polite and will be back with a new faucet for our kitchen sink. We told him to just make us the last one of the day since he lives in around our area. We have American Home Warranty and they recommended Air Pro. We are very happy so farWe are retired and don't have a set schedule.

Khara S.

09/02/2017 12:00:00 SA

We were assigned APM through our home warranty. Our upstairs air went out Friday afternoon before Labor Day weekend. This was a big problem since we have a four month old and three year old. Our call was expedited bc of our small children. APM showed up by 9:45 am on Saturday morning and fixed our unit an hour later. We needed a new fan motor and capacitor. As I type this my toddler is sleeping in his cooled off bedroom and this mama doesn't need to worry. I'm very thankful for the professional service and the quick turnaround on a holiday weekend.

David H.

01/02/2020 12:00:00 SA

Air Pro Master was tasked from my home warranty company to diagnose my water heater.
Was charged $75 for service call and nobody came out.
You sent them a quote and I requested a second opinion since you never came out. They denied my request because you told them you came out. And I cant get the service call money back because you told them you came out.
I have contacted the bbb .
I have it in writing and through recorded conversations that you continue to say you came out and . And I have texts from you saying you didnt.
Someone is not telling the truth and I think both companies are dishonest. So I'm out the service call money and out the cost of a new water heater or repairs.

Tina M.

9/16/2016

Very disappointed. No follow-up on status... have to wait 10+ days for part to come in for water heater...so 15+ days without hot water. No concern that they are servicing senior citizens... oh well- to bad more or less. No offer of alternatives to fix sooner- no expediting part. No compassion whatsoever...

Frank Etghayi E.

6/27/2017

If you have a home warranty and your AC breakers down. Make sure you follow the technicians and watch them what they are doing. And if you are not sure ask for second opinion.

Natalie M.

10/08/2019 12:00:00 SA

Such a joke! I was scheduled with this company through my home warranty & it's been a complete NIGHTMARE to say the least! My water heater broke & leaked water throughout my garage which is stressful in itself this last Monday! Then this company is sent out to repair the problem. They arrive late! Then after 5 minutes tells me they need to replace the entire unit (duh I told then that over the phone so why aren't they coming out to fully repair problem is beyond me!) Then the technician tells me they be back to repair it the next day! Guess what?! HE LIED! They aren't coming until Wednesday! Giving out false information to customers who are already stressed is such a horrible way to run a company! The dispatchers were ZERO HELP & basically like oh well not our problem he told you that, we schedule the appointments versus, what can I do to make the situation better! They just made it worse! Two days with no water in my home is absolutely NOT ok! What am I paying a home warranty for to be treated like crap by this company & them NOT taking accountability for giving me false information! Never ever use this company!! They don't keep timeframes or their word. This affects my work because I work across town & have to continuously change my entire work schedule which affects my team. Maybe this company should care about how their actions affect other people! I actually care about dumping my work on others & not being available when I say I would. This company thinks that people can just sit around all day is absurd!!

Leslie D.

12/20/2019

This is a great company. Highly recommended.

Our service tech Javier was very professional and efficient and the installers did a great job.

Ken L.

10/18/2019

The Air Pro Master technician quickly diagnosed the water heater issue. The same tech had a replacement installed in no time. He was very knowledgeable and answered all of my questions.

Monique W.

12/13/2020

I had opened a work order through my home warranty company and they had assigned out Air Pro Master for my AC unit. The heat had stopped working on the first floor, dual units. When I had placed my work-order, the very same day, Air Pro Master had reached out to me.

They had a opening the same day I placed the ticket in! I was so excited as the first floor was starting to get really cold, around 61 degrees, while the upstairs was mid-70s. The engineer came out. He went and inspected the unit. Initially, all he had to do was reboot the systems a few times, but he did notice incorrect wiring done on the repair from a prior company that the home warranty had sent out. He had scheduled another appointment to fix the wiring.

Unfortunately, on the day he came out to fix the wiring, he did repair it, but he didn't test the heat out. The heat had stopped working that Friday evening. We were unable to get him back out to the residence until Monday morning. He had went to the roof, inspected, and rebooted the system. He mentioned that it was the logic board on the AC unit and had requested to purchase a repair part on the unit since it was older.

I had scheduled a appointment for the repair. I'm really impressed with the diligence and quick availability of Air Pro Master. The customer service representative was quite helpful and friendly as well!

Solange M.

6/20/2021

Efrain came to my house to help us with the instalation of the Ecobee thermostat and he mess up, when he install it he did not install the heat wire and plus his job was so unprofessional that he cut all the wires instead to unplug them, making short I paid $320.00 to this guy for this horrible job. My husband called another company to fix his mistakes
Never again lazy workers

Diana D.

11/04/2019 12:00:00 SA

Absolutely HORRIBLE service! Their home warranty service department is a joke and American Home Shield need to take them off their list of providers.

Office staff is rude and tech don't do their job.

Amy Y.

1/22/2019

The job JJ the plumber has done deserved a Five Star, nice and clean and so professional! I only give a four star because the girl who answered the phone was so impatient, I had to call a few times before I could get an appointment. By the way, ask for JJ when you need services, he's the best!

Terry W.

07/05/2018 12:00:00 SA

What a wast of time. The company is a bunch of thieves from the manager to the techs. Writing in work that never got completed and billing home warranty companies for work that still has not been completed. Waiting for over a month to hear from a manager and still nothing. What a sh*t company.

After over a month, I came to yelp for the review. Now I finally get a reply from John to my review, please call AGAIN so we can discuss.

Cody B.

05/12/2022 12:00:00 SA

My AC broke and I was referred to Air Pro Master by my co-worker. They sent Tim their Lead Tech to come take a look at my AC. Words can't describe how awesome he was. I don't usually post a lot of online reviews, but my experience with Tim and Air Pro was just too good not to share

Tim arrived at my home and after he I introduced himself, he immediately got starting on searching for the problem with my system, which he found in minutes! My fan motor that sits on top of my AC was defective and he gave me a price on what it would take replace it. I agreed to estimate and gave him the OK to get started.

He replaced the motor and a new capacitor in about 20 minutes and got me cool Air blowing in my house once again.

While I was waiting for Tim to clean up and fill me out an invoice to bill me, I was watching him from inside my home , just to make sure there was no funny business going on. But it was the complete opposite.

My neighbor across the street is handicap and is wheelchair bound. My neighbor was outside and was attempting to bring his trash cans inside from the street, something I normally give him a hand with. Just before I got up to help him, Tim had noticed too, and stopped everything he was doing, and brought all of my neighbors trash cans into his garage. I was pretty impressed with that. What's even better, once Tim had taken my card information and gave me my invoice so he could head out to his next call, he actually went back across the street to my neighbor and offered him a FREE AC tune up, even provided him with FREE air filters, all before heading out to his dozen or so calls.

I just want to thank Air Pro Master for sending Tim to my home and doing the work he did for not only myself but for my neighbor as well.

When using this company ASK FOR TIM. He is a word class technician, you will not be disappointed!

Thank you Tim for you honest work, and for your kindness. We appreciate you.

jamie g.

1/16/2017

THIS REVIEW IS RATED PG13 FOR ADULT LANGUAGE

FUCK THIS PIECE OF SHIT COMPANY! I hate that I had to give them one star. So on a Sunday we turned off the water valve in the garage because we were working on the kitchen sink. Something snapped when it was being shut off and the water supply in our home stopped working. We called our warranty and they told us this company would call us to schedule an appointment within 24 hours (I guess running water isn't an emergency).

So today Javier from Air Pro shows up 15 minutes before our scheduled time (thankfully I had just got home) and had attitude before he even stepped into the garage. I can say with 100% certainty this asshole had his mind made up before he arrived that he wasn't doing the repair. I offered him water and started to explain the problem when he very shortly and rudely said he would put in the report to the warranty that he didn't see how the valve broke and didn't have the parts to do the repair on him. What?!? You're a FN PLUMBER! Isn't that what you do daily?! Plus, when we put in the claim we explained EXACTLY what happened - wouldn't you want to come prepared?! And also, asshole, you don't know how it broke?!?! How about that valve is probably turned once every 4 years and maybe, juuuussst maybe, it is corroded and rusted, causing it to break??? I'll just leave that suggestion right there for you to play with next time you encounter this problem, you plumbing genius.

Now to the best part - this unprofessional, unbelievably rude, lazy employee writes in his report to our home warranty that the valve was broke because of excessive force causing them to deny the claim. REALLY?!?! It was simply turned off!! Then they had the balls to call us and say they will fix it for $900 (another company quoted $320).

Thankfully our warranty agreed that his report sounded inaccurate and they're sending another company to look at it.

DO NOT USE THIS SHIT EXCUSE OF A COMPANY!!!! Javier is the worst excuse of a lazy incompetent professional I've ever dealt with.

That being said I shall now go wash my fingers in bleach.

B B.

09/08/2022 12:00:00 SA

Total Scam RUN! If your warranty wants to send them to you demand another company. I have 2 personal experiences with this contractor both were extensive out of pocket non warranty covered repairs only to end up being fixed by independent contractors for a fraction of the cost. They prey on people and rip them off. If it weren't for warranty companies they would not have any business as clients would refuse to ever do business with them.

Jennifer A.

6/25/2019

Air Pro Master was sent to my home by my home warranty company. My service technician, Bob was on time, professional and very knowledgeable. I couldn't be happier with the level of service I received and will highly recommend Air Pro Master to my friends and family.

Sharon B.

7/29/2015

HORRIBLE COMPANY!! Again this was through AHS, Air Pro Master came out yesterday because we have a leak. Well, the two techs they sent couldn't have been more incompetent, lazy, or full of BS if you tried. They took a two second look at the water dripping from my ceiling and said, oh this is a big job, we thought it was just a hot water heater leak. Then they had the audacity to say that he has a friend who could trace the leak for FREE, who is from a mold-remediation company (WHAT?!!) How would this tech know if mold was even an issue unless he actually did the work and opened up the ceiling to take a look. To add insult to injury this goofball has the prepared excuse of well if we get started now we don't know what kind of hardware we'll need to fix the repair and the stores are closed. Mind you this was at 6:30PM and to my knowledge any home repair store stays open to at least 9PM. If that wasn't the epitome of being absolutely pathetic then I don't know what is. NEVER, NEVER, NEVER USE THIS COMPANY, IT'S A SCAM, AND AMERICAN HOME SHIELD SHOULD HAVE A CLASS ACTION LAWSUIT AGAINST THEM FOR SENDING OUT SUCH GARBAGE IN THE FIRST PLACE!!

Nancy T.

07/01/2016 12:00:00 SA

As far as I'm concerned they don't even deserve a star!! I'm only giving a star, because I'm forced to for the review. I was required to use this company threw American Home Shield and they replaced my water heater on 9/21/15. Today 7/1/16, I woke up at 4am to a water heater spraying water all over my garage walls, ceiling, personal items inside the garage etc, a complete disaster!! We had a raging river flowing threw our garage@!@#??!! Called AHS and they recommended we go through the manufacturer for replacement. So, we decided to call the Air Pro Masters who actually installed the heater, as they should stand by the product they installed. Oh yeah, they stand by it, but they are going to charge you labor, $150 replacement fee, Permit Fee (which it get / law) or they tell me to call AHS and it will only cost you $75. WHAT??? Sure, I should just call AHS, so I can have my premium go up!! After a horrible morning dealing with this issue, we were forced to call the Manufacturer and they could not understand why the company wouldn't just come out and replace it, because the Manufacturer will cover the majority of the cost. We were forced to use another company, Hawthorne Plumbing, who was gracious enough to come out within 2 hours of our phone call. Now Hawthorne will have to clean up after Air Pro Master, which is completely wrong. After reading several of their comments with regard to other AHS customers, it appears they like to milk AHS customers. They should change their name to AIR PRO SCAMMERS. I wouldn't use these people or recommend them to anyone I know or don't know EVER!!!

Richard J.

7/30/2018

Must say don't use this company. My home warranty sent them out. The technician said I needed a new unit after I told him what was wrong he told the warranty company it was pre existing. Come to find out they work on 20 percent commission. Had another company out a hour later found out what I said was correct only $329

Steven H.

07/11/2017 12:00:00 SA

I've used them two times. Both times the service was fine but the customer service was terrible. Rude technicians. Rude dispatchers.

Jeff S.

8/30/2021

My A/C went out while I was out of town. The morning I was due to come home I called Tony at Air Pro Master and left a message. He called me right back, took my information, and had me scheduled for a service call in minutes. I called him at 10:30am. He had me scheduled for 11:00am-3:00pm that day. Oscar showed up at 11:15am and my AC was fixed by 12:30pm right before I got home. Very impressed with the service and the price.

Joycelyn ..

10/16/2019

The service wrap that had come out What timely they were friendly was able to identify the problem quickly and fix it quickly We appreciate so very much the excellent timely and friendly service

Gilberto V.

01/03/2020 12:00:00 SA

I had a water heater problem at my home.
After speaking with Air pro master operator/dispatcher, they sent out a tech.The tech removed the old water heater and left, still no hot water. They returned the next day and set up a temporary rigging so their would be hot water at my home ( only plus) left old water heater. Recieved a call fro. Them advising me I had to pay 660$ for other service. They did not hook up all the equipment properly. When I called back I got a hole different story on why I got charged 660$. Today they went out to finish the and did not, they did not turn the water back on. Once again no hot water. I called at about 245pm and still no tech to turn on my hot water. 660$ I my opinion real bad service

Stan P.

5/17/2023

We used their service the last 4 years. The first two years they were very thorough with complete flushing out the unit didn't say there was any issues. Then last year after the cleaning with flush
they said I needed capacitors on each AC unit and it would cost $300 each. I bought one for $15 and installed it myself in 10 minutes. This year there was no flushing no capacitor warning on either unit but now say we need a new motor on one unit and said it should be under warranty so we would only owe the labor ($500) . I contacted Amana and the part is ($300) and NOT under warranty.
I will never use these guys again!

Chad B.

9/14/2018

Warning.....do not use this company. Home warranty scam artists. Water heater down. These jerks charges us for pan and pump while using old ones. This company is not honest. My warning to you my friends is to not use them and complain to your warranty company as soon as they refer

Andrea M.

7/23/2018

Actually, those guys are good. I was suspicious at first, especially after reading the reviews but they have proven me wrong.
Professional, I definitely recommend them.

Rafa R.

7/24/2020

This company is terrible. My water heater broke. They attempted to sell me work I did not need (restoration for water stains in the garage). Said they couldn't replace my water heater until I did the restoration work and tried to give me restoration company referral. Three other reputable companies came out the same day and all said that was NOT necessary, and the company was likely getting kickbacks from restoration company. They could all recommend drywall restoration companies but they all admitted they get money for their referrals, except Air Pro Master. BEWARE of this scam and get competing opinions from well rated plumbers/water heater companies on yelp before you use these crooks.

They were sent out by American Home Shield home warranty. Gave me the runaround saying they wouldn't be able to schedule my water heater repair until several days later. I have a baby in the house and need hot water ASAP. I opted to take the cash out option from my home warranty for $450, and went with another company for $900 to replace it same-day. (I'll gladly pay the difference out of pocket to not use these clowns). When I called Air Pro Master to have them to cancel my work order, they said they would match the price and get it replaced ASAP. So shady. So to repair it through my warranty they give me the runaround for days, but if I pay them myself, they can fix it immediately. So unethical.

I actually liked Tony, who handles their tankless water heater options, and in a few years I might have gone with this company when I upgrade to tankless, because Tony was so knowledgeable. Never again. Beware beware beware. Stay far away from this company.

Yvan S.

7/19/2020

honestly, unless you're forced to deal with these clowns through your home warranty, don't do it. a claim was placed through american home shield in the middle of a 107-115 degree heat wave after our a/c broke. claim was made and we were told we'd get someone out here the next day between 1pm-6pm, only to have no one show up. they claimed they didn't have an order for our home. upon calling american home shield, they did receive the order. they rescheduled us for the next day only to send a technician who gave multiple members of my family an extremely rude and unprofessional attitude. after the service was complete (in which they couldn't even give us an exact answer as to what the issue was) the technician had the audacity to leave wires in the VENT of the a/c unit, along with leaving other wires and panels exposed outside. the technician claimed my family members were lying and had to come back to fix their mess. i can't believe they're allowed to charge $75 for this bs!

and don't even bother replying. we've been forced to use your company for years and its the same runaround year in and year out. if i could give zero stars, i would.

avoid this place like the plague.

Roselyn B.

07/08/2020 12:00:00 SA

I would highly prefer to give this company, zero stars. First of all, this is who our Home Warranty sent to our home. So let's be clear, we would never use these guys.

An employee in a management position should never argue with their customers.

We had a plumbing issue and maybe this isn't your guys expertise or whatever, but prior to your technician arriving to help with our water issue, there was at least some water running. When he left, he made it worse. Now we have no water at all. We tried calling him to ask what he did & he states, all he did was turn the main water off and then back on again. If that's the case, there's no water. With a large family like ours and young children, this isn't acceptable at all. We all them up at the office and RAFU answers and starts belittling my husband and not even giving us a chance to explain that we're calling about the approval request on the job that needs to get done, but now there's absolutely no water. He didn't care. He kept talking over us and repeatedly told us, he's the manager. We get it. You're the manager! Well guess what?!!!!! I'm not sure how you even got that title, because you're rude, unprofessional and you also told us you guys were wrapping up the work day. Wow, just wow. RAFU also told my husband, you're saving a boat load of money having to go through the warranty company, but hey if you're wanting to pay me $350 we'll gladly come back out. The unprofessional and belittling from someone that's supposed to help with a solution in fixing our problem, not make it worse! Ir you hate your job so much or you've been in a management position in customer service for too long, get another job. This isn't the way you treat customers. ESP since our problem happened right before, Fourth of July weekend and is now on it's sixth day with plumbing issues.

Owners of this company, is this the type of managers you what representing your company?!!

IF any of you need to use this company and your home warranty company wants to send these unprofessional guys to your home, don't do it. This isn't right.

Never using this place of business for anything. Your business should be called, Air UNprofessional Master!!!!

E W.

10/19/2015

There are not enough words to explain my disgust with this company. They were sent to my home by American Home shield(which is a different issue) after I had water on my carpet from a leaking AC evap unit. The original tech (Joseph) spent 5 minutes in my attic and then very rudely told me he didn't see any water around my AC unit and to call a plumber. The plumber (after cutting two holes in my wall) determined the leak was from my AC. Air Pro Master sent a 2nd tech (Roman-who was great and should leave this company ASAP) back out who told me I needed a new drain pan and evap coil. The Office Manager Tiersa later told me the parts were coming from Germany and that there was no ETA. GERMANY!!!! How could parts for an American-made device only be found in Germany? I eventually called another company who had the parts to repair my AC on their truck. The coil and drain pan that were removed were totally rusted out. TO MAKE MATTERS WORSE, Air Pro Masters told AHS that the issue was only a drain pan. So I got stuck w/a $2500+ repair bill. THANKS AIR PRO MASTERS FOR NOTHING!!! I wouldn't recommend this company to my worst enemy!

Shannon L.

2/20/2020

DO NOT use this company. This company was sent out by our Home Warranty company in Sept 2018 to fix a leak from and upstairs bathroom that was leaking into the laundry room. The leak was fixed but the ceiling was not dried or treated properly. I now have BLACK MOLD in my ceiling. I asked the tech at the time if this would be an issue, he assured me it would not. I called and spoke to the manager Henry just to let him know about the issue. The call ended with him telling me not their problem, call mediation and he hung up on me.

In response to Tony. 1st your tech NEVER told me I'd have to deal with that ceiling on my own. He told me there wasn't that much water in there and put his little thermal gadget on the spot and said it would be fine! I absolutely would have followed thru with any advise given on the situation. I'm not the expert you all supposedly are?
2nd I was nothing but respectful (which is way more than he gave me) to Henry until he dismissed me. He acted like I was coming to name the company Shannons. When all I was doing was making your company aware of an issue so another client wouldnt have to spend $2400 to fix a ceiling with black mold for a little spot.
Tony? Do you not do ceiling repair? Demo? You probably dont when it's a call from a home warranty company and all you did was make 75$ off the job? And lastly... I would think you would have made a phone call to me as the company manager to discuss the situation instead of put me on blast. You may not be remediation but this problem absolutely started with your company.

Ami O.

10/11/2021 12:00:00 SA

Thru our home warranty I had the unfortunate situation of having to deal with them not only once but twice! First at our home and secondly at our rental property. At our house they sent 2 incompetent techs and the 3rd tech finally knew what he was doing and explained it to us after almost 3 weeks without hot water. In the rental they were supposed to fix the furnace and checked the a/c, smh. Some of the dispatchers are very rude and don't listen.

Jonathan A.

7/13/2020

Awfulll service they never show up on time or at all on appointment waste the whole day waithing for them

E Ty J.

08/05/2019 12:00:00 SA

I had a water heater replaced today and I couldn't be more pleased with Scott Thibodeaux work and his honesty great men Air Pro has working for them. Thank you Edward Jones

Martha S.

7/27/2021

Put in a service request through my warranty company and they sent Air pro Master to replace my water heater. Everything was smooth from making the appointment to installing my new water heater. The person (Mr. Sotelo) that installed the new heater was very professional. I am happy customer.

Andrea C.

06/09/2021 12:00:00 SA

Knowledgable, fast & thorough service. Antonio was dispatched while we were on the phone with the office. He was able to determine what was wrong with our AC, explained to us, & the part was ordered & replaced within 48 hours.

Kathryn O.

11/12/2019 12:00:00 SA

Got service from them through my home warranty for my water heater that stated leaking, they were quick and efficient. Also cleaned up after themselves, which is very important to me. I would recommend this company.

Yi M.

7/31/2015

Came out for a service call (home warranty), did what they could under the warranty. Jesus A. showed up on time and finished the job in timely manner. Jesus were extremely professional, personable, polite & knowledgeable.

Ima C.

03/04/2019 12:00:00 SA

They are running a scam by charging me an extra $100 to attach the water lines to the water heater above the $100 trade call fee I paid. They call it a T&P modification which is a complete lie. Ashley called me from dispatch demanding I pay them $100 up front before they came out and completed the work. Ashley also THREATENED me to update my review while she was collecting the extra $100. They take you hostage by doing this as my water heater had failed and I had no choice but to be extorted by their greed and dishonestly. It's amazing Tony has the nerve to tell me in his response to my initial review I should be grateful I'm only paying $200 as it was a $800-1300 job. 1st of all that is none of their business that I am an informed consumer and pay for a home warranty to assist me with these costs. 2nd their statement goes both ways, they are still getting paid $800-1300 for the job so really the greed is obvious from their end. They even tried giving me a receipt that said DNC (do not collect/charge) when the technician was done but I made him write on the receipt the extra $100 they charged me.

Please review the new picture I have added. Tony states in his response the extra $100 is due to the new water heater T&P valve is located on the side. NOT TRUE! My new water heater valve is located on the top just like the one they replaced. They can't even get their lies straight.

Lastly Eric in dispatch said they charge everyone this extra fee so they have collected THOUSANDS of dollars in fraudulent charges and apparently they feel quite good about it.

Ben B.

9/18/2022

One advise I have for folks when hiring contractors is to do a quick check with Yelp or Google reviews when you are assigned by a home warranty companies. Over 500 reviews with 2 stars then obviously this is a HELL no.
If you have a freedom to pick one then eliminate this scam artist right off the bat. They should be out of business by now.

Massis I.

2/13/2017

Crooks!!!! No wonder why our DWP rates are so high.

This company along with others have been contracted by LA DWP to perform HVAC service and thermostat replacement as part of an energy saving program. After changing the scheduled service date twice, Air Pro dispatched someone to replace the thermostat and nothing else.

When I contacted the Air Pro to report this, I was told that DWP pays for the thermostat replacement and basic service, which they did not perform. During the thirty minute visit, the tech simply installed the thermostat and documented (taking down make/model numbers) of my HVAC system, I assume for billing DWP.

In contrast, my sister signed up for the same DWP program and received the service from another company, which sent three techs that took an hour to properly performed the service.

Hollie W.

9/19/2022

We were assigned this company through our home warranty company. I received a text saying my tech would be here within 5 minutes. I hurried upstairs to get dressed. I've had surgery in the last 3 days so it takes me a little while to move around to answer the door. By the time I got back downstairs he had left. When I called the company to explain and ask if the tech could return they said no. 9 minutes was all that had passed. I take full responsibility, but I used one curse word and not even directed at the rep. I was just frustrated. She then proceeded to scream at me over and over and over that it would not be tolerated. I was literally trying to apologize so we could move forward but she would not let me speak. I hung up since she wouldn't let me speak. She called me back and told me SHE would be closing my claim. When my sister called back to try to speak to someone else because I was so upset, the representative had lied to her supervisor and said I was the one screaming. So they managed to keep hot water out of my home, with me just having surgery, and my 3 kids, for another day.

So no, I would never recommend this company. If zero stars was an option, that is what I would give them.

Jonelle S.

04/03/2018 12:00:00 SA

THE WORST !!
This company ripped me off. Charged me $185.00 for a permit on my water heater. This permit only cost $41.00 if I got the permit myself but because they no most people just need their water back on and are in a tough position they really stick it to you. Customer service was horrible. They had no urgency to get my water back on. I had to call and call. After the initial service call they didn't even call the insurance company till the next day when they should of called the day before. The first guy that came to inspect the problem took out a razor blade and cut off my water heater blanket for no reason because he was lazy to remove it the right way and then was trying to get us to get unneeded repairs to get a bonus. The only good thing was the instalation guys who came and tried to fix all the damage done by the first guy. Pat and Cesar are an asset to this company

Serena T.

06/07/2014 12:00:00 SA

This company ROCKS!! My home warranty sent out this company and I will ALWAYS request them in the future. The dispatch person scheduled the tech the same day. Jason was my tech and he was so knowledgable and honest. He explained everything to me. I had some follow up issues, which was no fault of Air Pros, & Jason came back out that same day even though he was SUPER busy because I had my daughter'a party the next day. Absolutely excellent service and knowledgable. Recommend Jason - you will be so happy you did!

Tracie S.

7/18/2019

Jose was able to fix our plumbing issue very quickly. He assessed the issue and had repairs completed in under 15 minutes.

Jose was extremely friendly and arrived early in the quoted time frame.

Carolyn H.

06/03/2020 12:00:00 SA

I purchased a Groupon coupon to have my AC checked as it's heating up outside, very friendly on the phone quick to get a appointment made within just a few days. Frank showed up called me ahead of time very professional I told him he didn't need to wear a mask because he was the one working in the heat I was inside and I had a mask . All my questions were answered and I was happy with the information that was given.
Definitely recommend this company services is everything and they did it 100% from beginning to end.

Jacqueline H.

02/11/2020 12:00:00 SA

All 3 bathrooms decided to have a couple of issues such as linking faucets and toilets! I called our home ins. Company and within a day we had Jose arrive Fromm Air Pro! All parts that needed replaced were taken care of and explained what was done. One week went by and I heard one of the toilets upstairs making that same leaky noice! I called Air Pro again Jose came right out again. He found that one of those water toilet cleaners that us consumers buy to keep water deodorized had fallen inside the water tank preventing the flap from closing after flushing! Jose your professional and nice! I have your company on speed dial hopefully not for the same thing,

Petite M.

1/19/2022

Vanessa, a receptionist, took my call yesterday, January 18, 2022 to schedule a recall appointment through my home warranty. When I spoke to an agent of my home warranty (also on 1/18) to discuss that the technician AirPro sent wasn't able to fix the heating issue not once, but twice, that they would relay a message to AirPro to send out a senior technician to do the third followup. Vanessa confirmed three different times that my appointment for 1/19 was with a senior technician.

To my surprise, this morning, they sent out the same technician! Oscar is obviously not oblivious to the issues, nothing personal with him, but if he couldn't figure out the issue, maybe a fresh set of eyes could make a difference. The after-hours agent I reached at 7:50am this morning of 1/19/22 was rude. I called to find out why they were sending out the same technician and the boy couldn't give me a direct answer. Oscar spent ten minutes looking at the unit again and decided he would order a new control board. Let's see where this goes.

So I called a couple hours to have a chat with the receptionists and to confirm when this control board would be arriving. I went over with Amy a supervisor receptionist, what I mentioned above, and she denied any voice recordings of my conversation with Vanessa confirming my bad experience.

The receptionists are dishonest and rude. And all I want is to get my heating fixed. We haven't had our second floor heat working for over two full weeks.

Wayne M.

5/20/2016

Roman came over after our air conditioning had broken. He took a video of a leak he had found and fully explained what was going on. He was very professional and a credit to air pro especially as I had dealt with some poor companies before. I was very happy with the cost and everything he did with my system. Ask for this guy as he will make sure you are looked after.

Charles S.

07/12/2021 12:00:00 SA

We have a home warranty and the hot water heater went out. Air Pro squeezed us into their busy schedule and put in a new hot water heater and it works great. I recommend them.

Dennis L.

06/07/2020 12:00:00 SA

I had my AC / Heating system replaced 15 months ago with a Lennox system . My system was 20 years old so I actually got 5 bids . Air Pro Master was not the cheapest nor the highest . I always wait a year or so before I post a review , You can give a better review of a company .
The Inspector commented I got a really good install and the Lennox system 14 seer was a good
choice . Ask for Adams crew , they are the best !
We had an April air filter cabinet installed with the unit and it eliminated those 20x20 filters in the ceiling and you change that filter at the unit about once year at about $40.00 . The biggest plus was the reduction in dust and made my wife happy .
Our electric bill dropped almost 30 % over 1 year and Nevada Energy review rated our energy use savings as great compared to a house of similar size .
The Lennox system chosen included a 10 year parts warranty and Air Pro Master does all the units registrations for you . There was a typo mistake in registry for warranty , but got resolved by Air Pro .
Overall I am very satisfied with them and would recommend them .
My experience in getting a fair price for an AC system replacement can get a bit of a pain so I hope this helps !
Dennis

Lauren P.

12/14/2021

Horrible customer service , poor communication lack of being accountable , and not making things correct . Eric was completely unprofessional. Waited for several days to have service , service was never provided . When calling the next day after appointment was set and no one provided service I was told I had to reschedule a new appointment or get a new company !

Mark S.

4/27/2020

I had a problem with my ac and a plumbing issue. Contacted AHS on Thursday 3/23 for service and Air Pro Masters were the ones assigned for the job, and was told they would be calling me within 24hrs. The next day I check on the status thru AHS and it said they were unable to contact me. So I called Air Pro Master directly at noon on Friday 3/24 and spoke with Ashley. She scheduled 2 separate appointments for some odd reason even though both issues are at the same location, but the ac was priority so that was the one to get fixed ASAP and would be looked at by one of their technicians on Saturday 3/25 between 8am-1pm according to Ashley. The following day came and I waited until 12:50pm for them but didn't hear from anyone, so I called to follow up. Once again I spoke to Ashley and she indicated their tech is currently at a job site and would be contacting me shortly when they finish up. At 6:42pm I called and spoke with the answering service to see what was the status with the technician, so they were supposedly going to contact them and have them call me. 8:48pm rolls around and still haven't heard anything so I called again, and the same reply was given to me about them contacting their technician. Well needless to say, no one ever showed up nor even called me back. Customer service should be your guys' priority, but the lack there of shows what kind of business you are.

4/27 update:
One of their technicians just showed up today for my ac issue, but told him that we were expecting someone TWO days ago and no one showed up. His response to that was you're the THIRD person that I've seen today that's had the same issue.

Richard S.

07/06/2020 12:00:00 SA

A simple plumbing job too difficult for these guys. Can't even install a hard water softener.

Steve K.

7/15/2016

Alexis Callard was very professional, neat and quick at fixing our A/C unit. He fixed it, the capacitor, and then he cleaned up after himself. He was very nice, he explained everything to me as he did it too.
He was GREAT!!!

J B.

8/20/2020

Very happy with the service from this company. Service Rep Frank was fantastic, he explained the problem to me in simple to understand terms, and he went through a detailed process of elimination to identify the issues. He also gave ongoing maintenance recommendations to extend the life of my system. I will definitely use this company again in the future.

David A.

7/20/2017

I have had some really bad luck with this move. It turns out that not only did I have a nightmare moving truck experience, but my home had all sorts of problems missed by my home inspector (he might as well been blind).

Many of these issues regarding plumbing and A/C. The first issue was plumbing. I had 3 toilets that were leaking (2 were tank leaks, 1 was the pipe from the wall), a sprinkler valve leaking, a hose faucet leaking, and no hot water in the shower.

Regarding the toilets, I had alerted them that one of the toilets flush valve was chipped - so a new flapper would not fix it. So the tech comes in and starts his work on the toilets. He fixes the wall leak good. He then fixes the guest bathroom, but it seems to take forever to refill and use a lot of water. He said that was not his problem. Okay...

Then he gets to the master bathroom and changes the flapper. I told him it would continue to leak, and he said he didn't have the part needed. I then show him the sprinkler valve, and he said that wasn't covered, nor was anything else - just the toilets. I should point out that I have a home guarantee that contracted Air Pro - which is a whole other nightmare.

Of course the leak persisted, so I had to call my guarantee and then call Air Pro to reschedule. He comes back out with a new flapper in hand. The same guy (named Carlos). I told him he already did that and needs a new flush valve. He says he doesn't have it on him and will have to comeback. What the hell?

On the third trip, he finally has the right part and fixes it. This tank is also using excessive water and he says it is not his problem. Nor does he want to fix any other issues. I had my home guarantee on the phone and they went back and forth and ultimately he said he was only responsible for the toilets. I had some choice words and sent him out.

If that wasn't enough, it turns out I had a leak on the second floor of my home the next day. I called my guarantee and explained the problem, then they sent Air Pro again. This was a different technician, and he looked at the ceiling and said that it was an A/C issue and he wasn't qualified to deal with it and left. LOL! What the hell?

Honestly, these people are terrible and probably the only reason they are in business is because the home guarantee companies use them. Stay clear and if your guarantee says they are going to use them, tell them to send you another company. Not worth the pain in the butt.

Hal G.

07/07/2016 12:00:00 SA

Air Pro Master is family owned and prides itself on service?? They gave us the worst service ever. They scheduled three appointments and did not show up once for any of them in the time frame. I wasted over 12 hours waiting for them. The first appointment they showed up 90 minutes late, the second appointment they did not show up at all and the third appointment they showed up 60 minutes late. Not calls, no indication that they would be late or were running behind schedule. It took them 10 days to do a 30 minute repair. We were without AC in over 110 degree weather because they could not provide decent service. I will never use them again and I suggest others don't either. Maybe then they will get the message.

Dl Y.

5/22/2020

Garbage disposal was not working or running at all. Javier of Air Pro Master showed and fixed the problem explaining everything in detail about the cause of the problem. Great job/service/professionalism! Highly recommend to anyone needing plumbing services!

PikachuAnimeGamer - G.

9/17/2018

The technician named Mike, came over, bypassed the water, but it was never done, sent another technician, and charged $265 plus $75 dollars for the insurance, so it's just a stupid company that's a rip off with lying workers.

Adrian L.

11/02/2019 12:00:00 SA

This company don't have nothing about pro because they do their jobs when they want to plus they answer the phone calls when they want to. They have all this history but they not professional on their jobs. I waited 2 days for them to came and I don't know if they are going to show up. I waited from 11am to 3 pm on Saturday 10/2/2019. If you going to do a plumbing job make sure you have what you need to do the job don't show up with nothing. That's very unprofessional. Maybe who ever is in charge of the company is the same unprofessional of the rest of the personal.

Alisha B.

5/27/2018

Thank you to Brittany the receptionist and the Tech Robert! This company was very professional and speedy to assist my family. Vegas temps in summer are no joke! Ac stopped working. Called Airpro master and they sent a tech right away! We can't thank you enough! I most definitely recommend this company for your HVAC needs! Great service!

Marcus A.

05/03/2017 12:00:00 SA

I was on the phone waiting for 15 minutes and someone came on the phone then put me back on hold. Needless to say, took about 30-40 minutes to get the situation resolved. As well as took away time from my girlfriend and I while on a date

Marty M.

6/13/2019

Worker showed up on time, I explained the problems, he told me what he was gonna do to fix them. Worked in a timely manner and completed the job. Personable and professional, wish it was always like this.

Ruben W.

02/11/2020 12:00:00 SA

I used Air Pro Master through my home warranty company and I was very pleased with the work that was done. Javier the service tech was awesome and very knowledgeable replacing a plumbing pressure regulator. I highly recommend Air Pro Master.

Zita F.

12/28/2015

Year and a half ago they replaced my WH, it was covered by my home warranty, they are the one who choose Air Pro Master. That time I had no issues. Unfortunately my WH broke down again, now without warranty, I called them as obvious choice to have them replace it since the manufacturing company had warranty on it. I almost hired them! But what made me choose another contractors was because of the attitude o the women who handled my calls. I felt like they are doing a favor to me and not realizing that it is me, who wanted to give them my business. They would not give me straight answers, talked down on me and obviously did not care to accommodate my needs at all. How is a family owned, local businesses have the oddociti to talk to customers that way? Do they really have that luxury to lose business and have a bad reputation? I choose to pay a bit more and got the work done by another company the same day, while they were giving me all the attitude and arguing about things that was already approved my the manufacturing company...I just don't get into! Bad business!

Ronald C.

3/18/2021

I see you got 5 stars from friends , families and not from real customers . Lol

Kathryn S.

10/01/2018 12:00:00 SA

These guys were called out to replace my old wireless HVAC thermostat that wasn't working. They were called by Home Shield (my home warranty company), not by me.
They showed up just fine, the tech was friendly, replaced my thermostat with a new one. Problem is, it was July and he only made sure the air conditioning was working (talking) with the new thermostat. Come November, when we went to turn on the heat, the new thermostat had not been set up to talk to the heating part of the unit. When I called, I got the runaround about it being past the 60 day window for them to guarantee their work! They told me to call Home Shield, and they wanted ME to pay for a whole other service call! We still have no heat two years later. Good thing our house has a furnace along with central heat. I understand that my situation as past the service window, but how in heck was I supposed to know the guy didn't hook up the heat, in July!?!? They should have sent someone out realizing it was the mistake of their tech. Terrible call in judgment for AirPro.

Roger W.

6/27/2015

Our AC quit on a 108 degree day. We have AHS and they sent the service request to Air Pro Masters. We called them at 9:00 AM and the technician arrived at 11:30. By 11:45 he had fixed the problem, which was a bad capacitor. Great and speedy service on a Saturday!

Dominique B.

07/07/2020 12:00:00 SA

If I could give NO stars at all I would. Our A/C unit went out and American Home Shield sent this company. We have been without A/C in Las Vegas for a whole week under the understanding that we were waiting for a part per Air Pro Master. Funny thing is they have been lying to us saying that the part was not in every time we called , but when we talked to American Home Shield in actuality the part was in since Thursday and today is now Monday. When we called and asked to have someone come out to install the piece to fix our A/C a Rafu answered the phone and was very rude. So we asked to speak to a manager or just anyone else with better customer service he said he is the manager and he is not transferring the call. So we asked why do we have to wait till Tuesday when you had the part since Thursday and we have been out of A/C since Sunday living in Las Vegas 100 degree weather. Rafu then snapped and said well it's a thing called we're busy so you have to wait and that they will come Tuesday and they are not even going to install it Tuesday unless they have $500 upfront(They make you pay before they do the work so they can do a shitty job and still get paid based off all the reviews I read in their work). I understand that companies do get busy I really do but at the same time it's been a week, we have been lied to about the part not being in which it was in, it is over 100 degrees in Las Vegas and he does not have any sympathy or understanding to our situation. We even explained how we have sick people in the house as well as medication going bad due to the heat. It's a pandemic and half of our house hold as been laid off due to COVID-19 so we can't afford to pay for a hotel so we have been living in a house that reaches 100 degrees everyday since last Sunday a total of 8 days. This company is a joke I don't recommend them even to my worst enemy. No Customer service what so ever. The worst part is this is only a summary of the issue not even in full detail about the terrible service. I also agree with everyone who stated that they say they will call you back and then don't and furthermore you can't say that my voicemail box is full which it isn't and plus never was noted for a missed phone call so also let's not try that lie. And it's funny how they say they put customers first but my family and I experienced no such thing; as well as all the other reviews I read.(This review is actually posted a day after I wrote it due to the fact I didn't want them to be spiteful and not do the work that they are getting paid to do especially knowing that they were lying to us the whole time.) I do want to say that the man who came today was nice, but as far as management it is poor.

P.S Tony do not reply to my complaint it is pointless to even write your lies. Your company is not sincere or have an ounce of sympathy. If you do reply you are proving my point as well as everyone else who told the truth on your shitty ass company on how you don't listen to your customers. I never came into contact with a company with such terrible customer service and you try to make it seem as it is everyone else instead of Ashley and Rafu who we have had the unfortunate opportunity to deal with.

Carmen H.

8/23/2018

This is the worst company ever!!! Both times they have been to my house they have done more damage than repairs. NEVER use this company. Very unprofessional and inexperienced service men.

Debbie P.

9/21/2019

In the master bathroom right outside the shower on the floor the bottom where the baseboard and a small part of the wall moving upward was wet. I was thinking maybe it was a pipe leak behind the wall.
I contact my home warranty company AHS and they sent a rep Kyle Bascom from this company to take a look. Kyle indicates it was the valves (handle where you turn on and off the water) that was leaking and that I needed a modification of my water valve, of course the valves were not covered under the warranty but not the modification was? Kyle told me for the modification it would cost out of my pocket $275.00???
First if all how does he know if I have a waterline leak by just looking at the shower valves? This did not sound right and sit right with me so I called my warranty company and told them I wanted a second opinion and they sent some out from another company to take a look.
The new company came out and said he was not sure what was leaking the only way he could determine was to make a hole in the wall, so he did. Behold there was no leak happening behind the wall, it is probably when the shower door is not closed all the way the water may be dripping from the shower down to the floor so the baseboard got damp. The rep also looked at the meter to see if there were any leaks happening, of course none.
I contact my home warranty company and advised them I will not utilize Air Pro Master again.
Their rep was trying to rip me off of $275.00 out of my pocket to have a waterline modification and who said anything about needing a modification just need the part replaced and fixed it's done which is covered under the warranty.
This company is a rip off they just want to make more money off of the customer since they only were paid $75.00 from the warranfor the call.

Hello Tony:
In response to your reply, your guy told my husband there was no reason to cut a hole in the wall he knew exactly what the problem was. Our second opinion cut the hole in the wall and it was determined what YOUR guy said was wrong and was NOT the issue and your guy wanted to charge me for a modification behind that was not even the case.!!! Short end your guy was trying to make a fast buck $$$ for something that was unnecessary.
Good luck!!!!

Matthew H.

08/11/2021 12:00:00 SA

Day 1 - Called dispatch at 8am to request service for broken ac unit. Got appointment following day.

Day 2 - tech came and told me he couldn't diagnose issue since outdoor unit was frozen.

Day 3 - tech returns and finds a faulty circuit board in the attic. Tells me item is covered by manufacturer warranty and that he would order it and replace it the following day.

Day 4 - no response. I call and I am told the tech is waiting to hear from manufacturer to see if the circuit board is covered under warranty. I ask how long that will take and they say they do not know.

Day 5 - I call for an update, dispatch tries reaching tech and aren't able to. I am told no other technician is available, and that my tech will come and fix it tomorrow

I am still waiting for my ac to be fixed. I had to purchase a swamp cooler and I have a toddler in the house.

Jackie V.

01/10/2018 12:00:00 SA

Mike came today to fix a toilet that was running 24/7. He was super friendly and nice and fixed the toilet very quickly. Deducting 1 star because he left the smell of cigarette smoke lingering in my home. Next time I'll be sure to request a non smoker due to allergies and asthma.

Rick O.

7/17/2019

Great experience. Our central AC unit stopped working around sunset. It had been 110 degrees the day before and 108 when it went out so we were concerned and wanted it dealt with right away. I contacted our home warranty company and was referred to Air Pro Master. I contacted them as soon as they opened the next morning and was given an appointment window that day.

Technician Robert arrived during that window and got right to work diagnosing the issue. He was professional and friendly It was well over 105 while he worked on our unit, 99 degrees indoors. Within one half hour (or less) Robert found a bad capacitor. He had one on his truck and swapped it out. He got it working. He also did a quick overview of the system and made some simple suggestions to keep the AC working.

I am very pleased with Air Pro Master and Robert and would recommend both.

Sandi A.

09/04/2020 12:00:00 SA

I'm an AHS customer and they contracted with Air Pro Master to repair my bathroom faucet.

David, the plumber, was professional, efficient and pleasant. He worked quickly and we are very pleased with the outcome. All COVID safety practices were adhered.

I will insist on Air Pro Master for all future plumbing needs.

P.S. if You are an AHS customer, insist they send them. They did send another company at first. That tech knew nothing, did nothing, and then filed a false report to AHS. Just ask for Air Pro and you won't go through the ordeal we were forced to endure.

Mark A.

7/20/2018

Roman from Air Pro Master in Encinitas, California went above and beyond the call of duty in getting my heating & AC unit repaired. First class professionalism, punctuality & expertise. They were contracted through my home owners warranty protection and I could not be happier with the result! Thanks Roman!
Mark, Carlsbad, Ca.

David G.

6/22/2017

Had a gas smell in the house, turned off gas to HVAC unit, water heater, and dryer. The smell went away, but I called Air Pro because I didn't know if there was something wrong with my HVAC. While they were responsive and came out when needed, I spent way too much money for a guy to come in and tell me I don't have a gas leak. Golly jeepers I hope it doesn't come back while my two young kids are in the house. Their give a [poop] factor about an extremely dangerous situation unnerved me, he couldn't get out of there fast enough, not caring that the smell was there for some reason. Then I get a nice phone call the next morning charging me $135...for them to send a guy out to tell me nothing is wrong with my gas pipes. If the smell comes back I will not be going back to this company.

Garth P.

4/14/2022

Had dripping faucet. Air Pro came out assigned by home warranty company. Replaced cartridges hot and cold. Still dripping. Went to Home Depot, bought two new cartridges for $45.00 for the two. Installed them myself and hooray, no more drips. So my $75.00 for warranty and $45.00 totals $120.00 and I do the work myself. One has to ask themselves, did the technician install new cartridges or possibly a defective one. Now they want to come back and replace the whole faucet assembly, but have to destroy a cabinet to get to it, and the price is $195.00 for me plus $250 for the home warranty company. If one reads all the negative reviews on this company you have to wonder why the home warranty company uses them. You can be certain the the home warranty company will not get my contract next time and Air Pro will not come to my home ever again.

Sand S.

9/25/2015

They never return phone calls. They don't show up even with in the 3 hour window and to top it off, they lie and say they call when there are no calls at all on my caller ID. On top of it, when I did call after the 3 hour window was up and no tech even called to say they were running late, Tiersa said that he couldn't call because he didn't have my number. Quite a contradiction because when they made the appointment, they said that the tech would call me about 30 minutes before coming to my house... How could he do that if he didn't have my phone number. I would suggest that if you want to work with a company that respects you and your time, do not use this vendor!!!!

Patty B.

08/12/2013 12:00:00 SA

I really wanted to give them zero stars, very rude!! Disposal fee what?? I have to use them because of my home warranty.
My air went out and I called the warranty company they called them but when Air Pro called me they could make it until Wednesday, it was Saturday, so we waited. They assessed the repair and said we would get a call back with estimate, they called us back until Saturday still no air!!!! They told us that the repair was going to be 375.00!! We had already paid 60.00 service fee. They stated the the compressor needed to be replaced but needed to be modified because they did not make them like that anymore??? I thought install was covered with warranty, this sounds like install to me!! My neighbor had changed out his compressor 2 months earlier with no mod., then there was a 75.00 disposal fee along with Freon total was 375.00. Asked them to leave the old unit there and they could but they needed to seal it for a fee of course, load of bologna!!!
Needless to say I called my warranty very angry, they said they would do a pay in Lew so we could use another company.

Steve H.

04/12/2016 12:00:00 SA

Water heater replaced. The plumber Jose did a fantastic job. Quick, clean professional... could have not asked for any better service. Also Theresa (office) was terrific was very helpful coordinating the repair with American Home Shield. The combination of great customer service and outstanding technician are the reason I give Air Pro the highest rating.

I give this great rating to Air Pro Master and not American Home Shield. Thank You Air Pro Master. Keep up the great work!!!!

Oa A.

01/05/2017 12:00:00 SA

Very bad service. there were assigned my request by the home insurance company but never called to confirm. when I called they gave me a time which is today but never showed up. I called again they said there were busy and i should wait for them another 4 hours for them to show up. Very bad service specially their calling number service.

Valerie B.

12/23/2022

Air Pro Master is the WORSE plumber service. I've had them come out MULTIPLE times through my home warranty company AHS ( American Home Shield) and due to their incompetence I have water damage in my home on repairs they did in November of last year and came out again and did NOTHING!! I am going through another water damage claim because of your poor service and lack of professionalism. Thank God for Pirate Plumbing fixing the work you FAILED to do with my main bedroom tub. That had water leaking through the overflow to my downstairs living room ceiling. Hence, water damage and another claim through my home warranty company AHS too. I heard they are getting more and more of your customers and I will refer EVERYONE I know to Pirate Plumbing ask for Kevin if you want quality service and an HONEST plumbing company!! AHS should drop you from their vendor list!!!

P T.

8/25/2017

So far i am extremely happy with air pro and Kris. The dude came here around 230 pm. Done by 3pm with my ac fixed. Had the part in his truck. I have to admit, i was scared cause when you call the place you could only leave voicemail. I was tginking, oh man this place is going to be worse than A and R. But nope, so far no complaints. I felt bad cause i had a tip ready to give Kris but i was so excited about the ac fixed that it slipped my mind. So if you are reading this, sorry Kris.

Tina H.

12/03/2020 12:00:00 SA

I wished I read these reviews before we went with this company. Our water heater broke and they were the second one I called for an estimate. Tony was my point of contact and Jj was the plumber that came out and did the installation. Let me start off by saying they were amazing. Great customer service. Tony even had a temporary water heater installed while we waited for financing and availability for installation. So we were never without hot water. However, whomever I spoke with at the office was no help at all and kept on cutting me off. I was told by Tony that I would get help with the process after inspection but that didn't happen. I thought that everything was taken care of but come to find out that was not the case. My inspection was done 11/18/20 and this is now 12/3 that I am finding out that Southwest requires a copy of the inspection. Which the county never sent them. The experience was so frustrating that now had to call the county to see what happened to my inspection. I could have gotten this done last month if I was told of the process. Because they got there money who cares about the customer. That is how I feel. I should have went with the other company I originally spoke with. I won't be going back to them for any other plumbing work. Unfortunately we are stuck with them because we financed the tankless heater. NEVER EVER AGAIN!!!!

Kamilla A.

06/02/2014 12:00:00 SA

Quick response and techs know what they are doing! Very kind and cut my cost!!! Will recommend to anyone!!! They did various repairs to my home...AC, heater, pool and plumbing. Very reliable. THANK YOU AIR PRO MASTER!!!!

Wagma H.

7/22/2015

Horrible company!!!! My home warranty co. sent them to me for AC repair. The guy showed up before his scheduled appointment. Then he said he would return during his scheduled time, but never showed up or called. Now AHS my home warranty is billing for a $100.00 service call. They are saying just because he showed up before his scheduled time, did nothing that I have to still pay my service call. This is a great fraudulent way of making money. Just show up anytime you want, and say here I am, don't do anything and make a $100.00.

update: Their manager called me the day after I posted this and said he would talk to the repair guy and call me back tomorrow. That was a week ago.

The Gypsy Mobile Minister J.

7/22/2020

I would like to give a five star review to Air Pro Master. Their install manager Mike Beaudoin and his installer team Adam and Mike sure made my life easier this week. I called them on Tuesday and they came out that day to inspect my air conditioner. By Wednesday morning at 8 am, they were at my house installing a brand new unit. Its no joke to be without cold air conditioning in mid July here in Las Vegas. Mike made sure that everything ran smooth without a hitch. The guys were quick, efficient and I was more than satisfied with the customer care. If you ever have a need for a new air conditioning unit, give Air Pro Master, and install manager Mike a call.. Great customer service and hard working guys. What a blessing to know there are good, trust worthy men out here in Vegas.

MaryLou L.

11/21/2017

I am very pleased with this company I called on Sunday my hot water tank had gone down I had no idea what to do I called they were closed so one of the options was and emergency line and Tracy called me back ,she walked me through what I needed to do until they got out here, when the guys arrived to put our hot water tank in they were very nice and professional Arthur a big shout out to you andTracy for being Awesome , and Yes l'd call them again!!!

Crystal O.

01/07/2023 12:00:00 SA

We had a water leak and opened a claim through home warranty. Our job was sent over to Air Pro Master. They called me the same day to schedule our service.

A few days later, the technician (Josh) arrived he was able to quickly diagnose the issue. Sadly, he didn't have the part we needed to fix the problem, but Josh made arrangements to come back the next day to complete our repair.

Today, Josh returned to fix our water leak.
Big thanks to Josh and Air Pro for the responsiveness. More importantly the level of communication Air Pro provides is top tier. They kept me apprised every step of the way!

Satisfied customers.

Matt C.

01/04/2021 12:00:00 SA

Javier came by earlier than expected and fixed everything up in 10 minutes. Super solid recommend 10/10

Leoncio D.

01/06/2021 12:00:00 SA

had a leaky toilet a couple months ago. they came by and told me how my pipes are old and all the pipes need to be replaced. inside the walls and underground. they quoted $12,000. yes all my pipes need to replace but I couldn't afford a 12 grand bill. They would only work if they did everything. Keep in mind the only problem I need immediately fixed is the tiolet. so I eventually got another company to replace half the pipes. All that needs changing is the underground pipes now. I called them right now for an updated quote and they said they'll pass because half the work has been done already and they don't wanna be liable if something goes wrong. Dafuq. only the underground pipes need repair so wtf are you talking about. Being petty because they didn't extort the 12 grand wtf.

Jules K.

01/12/2020 12:00:00 SA

Tl;dr: Great service from technician Josh D. Super happy with the result! I have been using Silverstate to service my A/C unit and have been happy with them, but when their technician said I needed a new capacitor at $160 pop I made a call to AHS (home warranty). Josh D. came out from Air Pro Master and he did such a great job I wanted to leave a review which I don't normally do. The appointment window was pretty big (8a-1p) but he called before to give me a heads up. At any rate- he did a wonderful job! My unit had been banging and shaking and he not only went above and beyond to figure out why, he was thorough and even checked the capacitor (which is low but still functional). He answered all of my questions and did a great job explaining to me. He fixed my unit so that it doesn't shake anymore and the noise is gone! He also gave me tips to help keep my unit clean. Overall I was blown away by his professionalism, and his concern for my unit. Will definitely call them in the future for service if all APM techs are that awesome! PS. Josh D. deserves a raise!

Sigalit P.

9/19/2022

Scammers!! I had a work order via my insurance. A lady called me to schedule and I told her that the leak is in my kitchen sink but the water is coming out in the outside wall, not inside the cabinets.
The technician came just to tell me that they do not open the outside wall... So why the heck did you come?? to collect the insurance fee???
beware of them, I removed them from my contractors' list

Drew P.

6/13/2018

John, your service and that of the initial tech was great. I'm adding 2 stars for that. However, the office staff did not do what they told me they would. On top of that, I asked them to call my work # which nobody did. I work the same hours your office is open and have very limited access to my cell. When it came time to schedule a follow-up appointment, I was left a message to call AirPro. When I did, the office was closed. I called the following morning, I was told I needed to call Home Warranty because their ticket had expired in your system. Why wasn't I told this on the voicemail? I could've called Home Warranty to arrange new ticket instead of scrambling while at work. Also, upon tell the Home Warranty company about the expired recall ticket, I was told they should never expire unless deleted by the requestor or the job was done. Do you see how this is was a frustrating waste of time? Please share with your staff, your customers have needs and their time is precious. Think at least 2-3 steps ahead.

Adam H.

10/09/2021 12:00:00 SA

This is by far the worst plumber in Las Vegas. Fairly sure they have unlicensed plumbers doing the weekend shifts. Had an appointment (if that's what you call sometime between 11am and 3pm) scheduled for today which is Saturday. I made this appointment on Tuesday of this week. At 2:45 I hadn't gotten the promised 30 min heads up text that someone was on their way, so I called the main number. A lady answered and said oh he's just running late and should be there eventually. I asked her how they could give me a 4 hour window and still be late, she had no answer.

Its now 4:47 and no one answers the phones at their offices and haven't since before 3:30. Unless you want to wait over 6 hours for them to not show up, call someone else.

Phil T.

4/28/2020

Decided to do the $75 A/C TuneUp through American Home Shield and I was assigned this company. The tech came out and informed me my system was low on freon. Charged me $200 to refill the freon and this was completed on 3/11/20. Now that it is getting warmer it's my 2nd day using the A/C and my house became a heater. The A/C is way worst and warmer after they serviced it. Everything was fine before it was serviced. Contacted them to come back and re-service. Unacceptable

Donna D.

7/31/2023

I put in a service request Friday afternoon!! My air went out in 115 degree weather! They don't have work on weekends and it's Monday late afternoon and I'm still waiting for them to call me back for when they can get here!! This will determine if I keep American home shield for my home warranty anymore.

C J.

6/30/2020

The plumber came out and replaced my water heater. He did a good job but you need to know some basic information. Air Pro Master will charge you $185 to pull the permit. It is required but you can go online yourself and do it for around $88. I found out to late.

Dawn G.

9/23/2018

We have used Air Pro Master through our home warranty company for years and always got great service. Recently we had an issue not covered and called Liz.
She was able to schedule someone fast and they were out to do a regular maintenance and take care of our issue. The tech was very helpful and courteous. We won't hesitate to contact them directly in the future.

erika k.

6/22/2022

We used our home warranty and air pro came out.

We did have a small out of pocket expenses that the home warranty did not cover. $400.00.

I was nervous about using this company with the reviews, but I had a great experience and would use them again without my home warranty.

First tech came out and was on time and professional. Clean up the water and disconnect the unit.

I called the office to schedule and discuss repairs. She was very professional.

Gus came out on time and very professional and installed our new water heater. He fully explained everything.

Positive all around experience.

John F.

7/20/2020

Everything was great. The tech came in wearing a mask and gloves. Took a look at my garbage disposal and knew the problem right away and swapped it out for a new one.

Thank you

Seth K.

09/08/2020 12:00:00 SA

Got in contact with this company through my home warranty for a leaky bathroom faucet. Technician comes out to check the following day, great. He determines he'll need to replace the seat and springs but has to order it. I wait for almost two weeks and nothing. Finally I call them, and it's like he just forgot to come back. Anyway, he comes a couple days later, replaces the parts. He says he's done and then heads out. I go to check his work and the faucet is now leaking more. I run out to his truck to get him, and he then says the faucet needs to be replaced. He again says he has to order it and would call. Same scenario, two weeks go by, I call them and again it's like they just forgot about it. He comes out a day later to replace the faucet, only thing is, his replacement is not even similar to the original faucet. Our faucet has three pieces (hot, cold, and the faucet itself), he brings a replacement that is all one piece and is a single handle. I told him it's not going to work, it won't match the towel rack, toilet paper holder, or the shelf. He says he'll have to look again and try to order it. He'd give me a call on Monday (it was Saturday). AGAIN, two weeks go by and nothing. I call them, and they tell me my warranty company was supposed to call me that's why they didn't call back.

I call my warranty company and the contractor is offering a cash out. Which means I have to find and replace the faucet my self. Are you kidding!?

I also didn't mention that when her replaced the seat and springs, he left the old one all over the sink and the wrapper in the sink. The trash can is RIGHT NEXT TO THE SINK.

All in all, it's been 6 weeks and a simple bathroom faucet is still not repaired. The only good thing about this company is the lady who answers the phone.

Shantal M.

9/25/2021

We, as it seems many others did, were referred to this company via AHS. (I'll no longer accept to work with a company before I check their reviews.) We called today, Saturday, and were told that a plumber could be sent out Monday from 1-6. Okay, we have jobs but we can swing that. But then the plumbing issue clearly became an emergency and we called back. They told us to get an expedited approval from AHS, which we did, and they told us they could come *today* from 1-6. This was at 12:30. Sweet!

We've been at home all day not really being able to use any water waiting for them. We called at 5:30 and they told us the technician was running behind. Okay. Seven rolls around and no one has even called us to say they're on their way. At 7:30 we call the emergency number and they tell us the appointment is still for Monday. We tell her all of the hoops we jumped through to get this appointment to be the same day and all they can tell us is that the technician will be here tomorrow from 8-1, but on the earlier side. That is potentially two days without running water waiting around for their technicians. At this point we could have at least made plans to stay at a hotel or at a friend's place but we thought we'd get it fixed today.

(I'd like to point out that the person we talked to last said that the appointment was on Monday, but when we let her know that we had it expedited she then said they'd come tomorrow morning. There is no way they could do that without seeing that it had been expedited...they would have just told us to keep the Monday appointment. So, clearly, someone very much messed up.)

For now we're hoping on hope that someone comes in the morning but, honestly, we aren't banking on it. We're lucky we don't have children, at least we can go to the gym to take showers really quickly if we absolutely have to.

Raul L.

05/02/2020 12:00:00 SA

On Thursday, April 29, 2020 my A/C failed to cool the house, I called American Home Shield and requested a service. They assigned this poor and unprofessional company to fix the problem. All they have available was Saturday May 02, 2020 at 11:00. After been uncomfortable for 4 days along with the family. The tech arrived at 10:00, I explained the problem, he walks to the A/C unit and stated the unit has a leak ok fix it. Well the charge will be around $425,00 and I cannot do it the dispatcher need to send another tech. Then he called the company and left my house. Professional??? I called the insurance company someone in Philippines answer cannot do anything until Monday. This is the fake advertisement from this company. Be careful. These people are ignorant and thieves. Didn't checks anything and he knew the charge $425,00. I will report this to the BBB to make sure that this not happens again. Back to this story? I have cameras all around my house.

Chris L.

12/21/2013

I had Arreola do my work and it was great. I will ask for him next time.

gwen o.

4/23/2019

I had them come out, contracted through my home warranty, to service my AC units since summer is coming. Rob worked hard and was so friendly and helpful. He educated me about my systems and was honest. I would not hesitate to hire them on my own dime.

Gabriela L.

11/02/2019 12:00:00 SA

Do not schedule any service with this company. Dont waste your time. It's a headache just getting someone out to your property. DO NOT GET ANY SERVICE WITH THEM. They rescheduled twice because their technicians vehicle was down the DAY of the service both times when knew well ahead of time that it was down. Wish I could rate them a zero.

Jordan P.

5/31/2023

I've dealt with a lot of professional service techs in my life, and I have never come across a more polite, honest, quick yet thorough, friendly, just down right respectful human being than Mason. I hope we don't have another problem, but if we do, it would be a blessing for him to show up. Not telling you what to do, but if I was his boss, he'd be training every single employee I have on how to be professional with a customer. I wish I could give 10 stars.

Ralph E.

07/11/2018 12:00:00 SA

I called this company that was on the approved list for the DWP AC Optimization Program. It is supposed to offer a free tune up and technical assessment of the air conditioning unit. The tech said he cleaned the unit and added some refrigerant. Came in from the roof and said that everything was in excellent working order and good to go. Last week we had a heat wave and my A/C did not work. Had it on day and nite and it was never cool. Called them and was told I had to pay a service call fee to diagnose it. WTF? They were here, what was that called? DIAGNOSI
S? He said its something that happened after they were here and everyone else is calling. B.S. Have a call into DWP AC Optimization. This system worked fine every time I used it until now. Wish I would have read the reviews here before I picked them. Will see what DWP thinks when they come out here.

Amber H.

2/19/2018

I have the worst luck with water. Every house I have been in out in Las Vegas, the water heater goes out. 5x now. Just bought my house a few months ago and sure enough, water heater starts leaking. I called my home warranty and was referred to Air Pro Master. I am always very skeptical of companies home warranties use cause they usually suck.. a lot. They came out and wrote an estimate the day after I called my home warranty company. They advised they would not be able to get the water heater out without removal of some solid built in shelving units in my garage. I had to call a handyman who advised it would take a few days and several hundred dollars to take the unit out. Instead he cut the metal pole in front of the water heater. Now, why wouldn't they have just said to do that???? Maybe its a regulation, I have no idea. They did refer me to a restoration company as well, but I just went and rented fans at home depot to dry the area out. Arthur came out a few days later to install my new water heater. He did a pretty good job putting it it and was very friendly. I did notice that the post area was cracked from the pressure of how he lifted it on the stand, but its all good. He did a pretty good job and I was overall happy with the work. I ended up paying them out of pocket around $300 for stuff like piping, etc that was not covered under the warranty, but whatever.

Hon M.

7/15/2023

fast, professional, recommended. on time install. friendly and they answer questions as needed. I would use them again and recommend them to my friends and co-workers. A+++++

Joe W.

07/06/2021 12:00:00 SA

Excellent service and repair of my old AC by an energetic, experienced, friendly professional. I was astonished by his problem solving ability until I learned that he had 19+ years of experience. Clearly, the technician was at the top of his game.

Timothy M.

8/17/2022

From the very first call to completion of the installation, everything was top-notch! Professional and courteous.

Our water heater burst at about 7:00 p.m. Tuesday evening. I made one call to our home warranty company, and they generated the work order for Air Pro Master. I was a little skeptical not having heard of or worked with the company before, but man was I pleasantly surprised!

Wednesday morning, I called to follow up, bracing for the worst; parts orders, upselling, lack or response. None of that, our Tech Alfred and the rest of the folks at Air Pro Master are the greatest!

By noon Wednesday, well under 24 hours later, we were back in business with our new American commercial-grade water heater installed and working perfectly!!!!

Thank you Air Pro Master!

Robert L.

1/23/2021

I had an appt with Jerry. He never showed up or never even called to say he wasn't showing up.
He had me waiting. I wasted a good portion of my day. Bad bad customer service. The worse.
I GIVE A BIG ZERO!!!!

Marilyn B.

7/18/2019

The man was on time, professional, explained QUICKLY what was broken and what he would do, and proceeded to fix two things in lightning speed. He wore a light on his head so that he could see anything efficiently; he was polite about having to wear booties over his shoes. And now we are happy with the results!Also, he had the parts with him, which is always a win.

Ero O.

6/21/2018

Great and reliable company. Very helpful and knowledgeable staff treating customers with respect and give fair prices for their customers. You've earned my business for sure.

Benjamin R.

5/23/2021

Probably one of the worst contractors I've had in my home. Came in to diagnose a faucet and the technician started arguing with me about the issue when I showed him 3x what was wrong. He started to accuse me of issues with the faucet, none of which was relevant. After spending all of 6 mins in my home, he left.

Horrible experience. Save yourself some trouble, stay away...go with a different company, you'll be happier. DO NOT RECOMMEND.

Debbie M.

05/09/2023 12:00:00 SA

I do all my business with this company. Their techs are very good explaining everything. The cost is good as well.

Kevin S.

4/22/2019

Following a claim through my home warranty company, Air Pro Master reached out to schedule a service call. I told them the exact problem I was experiencing and they came to my house the next day. When they arrived at my house, they told my wife that (1) yes, I had correctly diagnosed the problem, (2) the problem probably wasn't covered, (3) the technician would check and follow-up, (4) the technician didn't seem interested in fixing the problem, but could for a large sum of money once the warranty company confirmed they didn't cover it.

The company never followed up. My claim was marked complete although no work was done. When I called to ask Air Pro why they kept my $75 payment that was made to the warranty company, they told me this was the call out fee, and my problem was with the warranty company. When I asked why they didn't communicate to me before coming out that the problem wasn't covered, they did not give me an answer. I requested the manager call me back so we could chat further.

The owner returned my call, but was no more helpful. He made no offer to fix my problem, or credit any portion of the call out fee to a possible fix of the problem (which is common practice if we had called him directly).

He did keep my $75 (or whatever portion my warranty company gave him) and completed NO actual WORK or customer service.

Mark M.

07/05/2022 12:00:00 SA

Do not use this company I repeat this is a real review do not use this company that came out to my house through American home shield Platinum warranty plan.. my father even tipped the moron that came out here $20 for lunch the guy left left a panel off my AC unit on the roof wires sticking out my father called them back they want my 73-year-old disabled veteran father to go up on the roof and take a picture of their screw up how stupid can you people be to come to somebody's house and leave a electrical panel off my disabled veteran father's AC unit and then ask him to crawl up on a steep roof and take a picture of it because you guys are too stupid to put a panel back on a customer's AC after you come out to their house you guys have to be the worst AC company on the planet to do this to somebody boy don't we feel stupid for using you morons do not use this company these people will cause your AC unit to burn your house down after leaving panels off air conditioning electrical unbelievable you want my disabled veteran father to take a picture... See you scumbags in court I got pictures all right going right to a lawyer's office and the state's attorney for Friday night customer that is 100% disabled veteran good luck..

Nate W.

1/26/2019

Hands down THE BEST IN LAS VEGAS! We had a plumbing issue after hours on a Friday and they were out to resolve it quickly. Professional, on time and clean. (I would recommend to my Mom without hesitation.) Air Pro Master in Las Vegas has fixed several issues for us in the past and they continue to impress. THANK YOU AIR PRO MASTER!!!

Zulia T.

08/04/2013 12:00:00 SA

Previously I gave them 5 stars, but now only 2. As the technician just solve the problem with my AC for couple of weeks. So, when he came he diagnosed freon leak. So, he just add freon and even didn't try to search for leak. So, as the leak wasn't fixed by him, the freon that he added leaked after two weeks and again my AC WAS BLOWING WARM AIR.

Peter C.

3/24/2015

I need to compliant the Air Pro Master. They sent a unprofessional person to come to my house to fix the kitchen single handle faucet. Only my wife and my sister at home, he came in he said we broke the parts (clip Moen #100429) and the parts not cover and can't be find or buy any more. My wife said how much the parts we pay for it. He said $400 and he might find a used one from his friend and will give me a call for how much. He said he could change the Magnum Cartridge right away if not the clip broken. We did not break the clip, we have home warranty, why would we do that. So we search online, asked friends. The parts only $3 online company but Moen shipped the parts 1225B and 100429 to us for free ( I paid $20 for overnight ) because life time warranty that I didn't know until my friend told me. So I called Air Pro next day and told them the parts in Friday and schedule between 8-11 am to fix it. I called the company at 10 am to check is he coming and the operator said your appointment is 8-11 am then hang up. I know but just want to make sure he is coming. Around 10:30am the repair guy called my wife cell phone and left a message said he got the wrong parts, will need to reschedule and not coming. I called him back right away and told him I told your company I have all the parts. He said sent him the pictures for sure. I sent him the pictures then he said the company already removed his schedule to my house and not coming. I called the company and the operator called him and said he is on the way to my house. When he arrived. first time I saw him. He just walked in without any tools ( my wife said same thing last time ). He used my tools to check around the faucet and said not only the clip broken also the other parts broken ( I don't see any damage from that part ). But my wife said he only holding the clip in hand and told her that is the parts need to replace and he doesn't have otherwise he could fix right away. I was mad he just messing around the faucet and do nothing. I asked him what is the parts name or number so I could call Moen for sure I get the right parts this time. He doesn't know. So I called the Moen in front of him and let him talk to Moen. So Moen is sending the parts to me and will receive today. He was try to assemble back the faucet and look like he having a problem how to do it (Moen Aberdeen one handle faucet). He said again nothing he could do just schedule another appointment when the parts come. He also took the instruction sheet from the clip parts with him and said he wanted to take it with him. I really don't know what he is doing or even himself. He just make me feel he is fooling around. How could he tell me the clip can be $400 because no more product and he will find a used one for me for how much ? The main point is I found another plumber came to fix it for me for $40 after he left ( because I really don't trust him ). The plumber changed the Magnum Cartridge and clip (parts # 1225B and 100429 those sent from Moen) and now the faucet is working fine. What is it proof ?

Ginger F.

9/28/2022

I appreciate the notice of arrival and early arrival. The technician was polite & professional. However, I called on an ad for $59 incl 2 Air filters, my measurements were asked when making the appointment. Following the actual appointment, I was charged $65 and the technician said they don't carry air filters. Minor, but, that's the deal that prompted the appointment. I called the office twice, couldn't get through to a person or leave voice mail. I was interested in tankless RO, which they do offer, but, IDK...

Greg M.

04/11/2022 12:00:00 SA

Water Heater died.........Air Pro Master came out, came out rather quickly; BUT they deemed that I need modifications and to get my unit up to code... Our house was built in 2010 and everything is up to code. They wanted to charge $800 just for the permits and changes that they wanted to do. Another company came out the following day and put in a new water heater and stated that there were no code violations and that there wasn't any need for any modifications. I even had the straps and pan. Use another company, these guys were just trying to make money to do nothing.

Elsia C.

10/28/2014

I had my hot water tank go out in Sunday and Air Pro was out on Monday. Jesus was the technician. He was very knowledgeable and informative. He communictaed very well. And went above and beyond returnign to my house at 8pm to install the new one so I had hot water in an hor. Kudos!

Patricia K.

2/28/2020

No Tony, the home warranty company and Air Pro work as a team. Your technician has been out 6+ times. I'm without water pressure and our kitchen doesn't get hot water for 10 minutes post turning on the water. Prior to the new Unit being installed we had great water pressure and hot water instantly. That is the quality of work provided, not the home warranty.
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Horrible. I can't make it any more clear. I've been without hot water for over 7 days+. Unfortunately AHS contracts this service provider for warranty issues. I've rang the home warranty department 6 times with no answer. I called back the original number only to be told that I should continue to call the other number until they answer. They need a competent team or they need to terminate their ties with AHS. The woman who answered the general number likely needs to switch professionals. She's definitely not in the right field of work

Mary H.

09/06/2021 12:00:00 SA

Works with American Home Shield. It's been since June and they took our money for a compressor (Freon) but still as of today 9/6/2021 no A/C. We have gone this whole summer without A/C. AHS says the part is on order, or contact Air Pro. Neither business knows what is going on and will never call you back. Beware ValuePak consumers. Air Pro Masters has a coupon inside.

Elizabeth G.

3/18/2022

We were referred to this company through the home warranty. We had a pipe leak with no visual damage. The tech said it was a manufacturing issue and there was no leak but a clicking of metal. 5 weeks later we have a large stain and the dry wall is falling apart. The company refuses to come back and states they don't fix manufacturing error. It was a leak not manufacturing. This removes them from having to fix anything through the warranty. Please be aware as there are limited contractors and they will make it more difficult to get it fixed with another company through the warranty.

Patty C.

12/30/2020

Terrible customer service, extremely rude they refuse to come back to fix my clogged toilet. I have a home warranty and the warranty company keeps on calling them to come back as a recall and every time I call AIr Pro Master to come they won't! They state my warranty company denied the coverage and they didn't. Please find another plumber company BOSS plumbing company is the best!!!

Now, they are going to come out to repair my clogged toilet after 2 weeks or so getting them to come if your home warranty uses them deny it and use another company.

Today, a tech came back and I hope it's fixed. He was helpful. Their customer service and managers aren't helpful very hard to get work done while using my warranty. The warranty company kept on phoning the company kept on refusing to come. Quite a hassle and uncalled for.

Rom S.

8/14/2015

I cannot say enough about Air Pro Master. First, Tiersa was so easy to set appointments with, and her follow up was great. Roman I can't praise enough--prompt, efficient, diligent, and great at trouble shooting, even guiding me over the phone when our air conditioner stopped working a fourth time late at night. He truly cares about his clients' comfort, and is very frank and clear in his explanations of what could possibly be causing the issue, and what the fixes for each would be. He also followed up with a call to make sure everything was working correctly (our a/c had a series of issues so he had to come out multiple times). I can't recommend them enough.

Patrick R.

9/24/2014

Nope. Warranty work ruined by a tech pushing an acid wash. Hmmm, where have I heard this line of crap before?

Tech calls 2 hours before the scheduled appointment time, says he'll be there in a half hour. I have to scramble to get someone to be home with the warranty fee. He arrives on site, immediately pushes an acid wash for the unit. Notices that the line is freezing over and asks for access to the attic. He checks the first crawl space and determines that the condenser and blower in question are in the other crawl space.
Sees a table underneath the other crawl space access, decides he doesn't want to wait 5 minutes for the table to get moved and that he has to come back the next day.

I call to get another tech, get told he's the only tech available. I explain it's not the first time a tech has tried to push a $400 acid wash on me this year, and she gets defensive and tells me we've never been to your house before. Yeah, that's not addressing the behavioral issue your tech exhibited. It's not the same tech. It's not the same company. It's the SAME MORONIC UPSELLING BEHAVIOR.

Teach your techs to be professional. To correctly diagnose and repair issues instead of digging their heels in and insisting on the upsell. That just immediately shows how untrained and ignorant they are.

It's not the coil. It's a 15-year-old unit that had to be recharged in August, and the coils were recently checked. So quit insisting on having to clean the coils before you can start work. It's like you've been trained to parrot that as soon as you get to the house.

I'm reporting these jerks to the Better Business Bureau. And our A/C is still down.

Thanks for nothing, Air Pro Novice.

Wanda H.

05/11/2019 12:00:00 SA

We are very pleased with Air Pro Master! Our hot water heated died on us last night, we called another company who gave us a very high quote. Then, we called Air Pro Master and got a quote for much less! The technician who came out, Brad, was very thorough and efficient. He took the time to explain what he was doing and why, keeping up informed along the way. He provided excellent customer service! We highly recommend Air Pro Master for all of your plumbing needs.

Steven D.

9/19/2013

Today, I have just experience the worst service from this company. I am tenant renting a house and the home warrantee company contracted Air Pro to do a repair. Sabrina from Air Pro contacted me to setup an appointment with a time window of 3 - 6 pm. I explained I can do this timeframe; however, I have to pick my daughter up at school at 3 pm and will not return to the property until 3:30 pm the day of the appointment.

Sabrina agreed to the terms of this appointment and said she will make notes in the system to alert the service person that I wouldn't be at the property until 3:30 pm. I get home and there is a message from Sabrina on my home phone, not my mobile, informing me that it is 3:15 pm, there is a service person at the property and they will not wait.

After, contacting Sabrina at Air Pro inquire about this situation, she informs me that this was a missed appoint and there are NO notes in their system. And, she has no recollection of this conversion we had for a same day appointment. Therefore, I am being accessed a $75.00 fee/penalty for lack of incompetence by Air Pro staff.

***Buyers Beware*** this company has a lack of integrity.

April C.

10/20/2022

Do NOT use this company. They are VERY rude and impatient. Sounds like I had the same technician Hollie W. had. My tech was Chris Martinez. I will be letting my neighbors know on NextDoor NOT TO USE AIR PRO MASTER!

Shea S.

8/29/2016

Javier N. of Air Pro Master provided great customer service when he fixed a plumbing issue at my home. He took the time to explain the issue and then quickly corrected it. He was professional and very nice.

Teo K.

04/04/2018 12:00:00 SA

Be Aware from this business, they are not honest.
They offered me free Nest Thermostat if I give them my a/c units serial number, after doing so I have not heard of them finally I decided to give them a call to see what the status is, he sent me a text during the day saying they can not do it, my question why would you offer something to the people and asking them their units serial number and simply not fulfilling your promise, I hope they didn't claim my units serial number if so they will be in a great scamming problem.

Taylor W.

08/04/2019 12:00:00 SA

Kyle B. was amazing! He showed up within the given time window and was very knowledgeable and helpful. He referred us out to the correct company and got the ball rolling on fixing a leak in our unit. He was wonderful and very trustworthy. Highly recommend this company!!

Donna L.

1/22/2020

Air Pro Master fixed my HVAC unit first thing in the morning. Can't thank them enough.Heat went out in the middle of the night. 3 AM. Thought we would freeze. Real bad. Blankets, sweaters, dressed like we were going to a hockey game. Got scared, got worried.Wife suggested Air Pro, she'd seen an ad. I wasn't sure. So glad we called.

Bright and early, they showed up. Very helpful. I don't know HVAC stuff. They sure did. Walked me through all of it. Me and the Wife understood all of it when they were done.Pleased I didn't have to buy a new heater. Was worried about cost. They fixed it up real nice. Said they could come back for maintenance, too.

Don't want to sleep in heavy clothes anymore. With the HVAC right, we've been toasty and warm. Had company over and we got all of the heat that we needed. Air Pro Master will be out again in a few months to look over our air conditioning and make sure it's ready for the spring and summer, too.

Judi A.

11/09/2018 12:00:00 SA

Speedy response. I'm very pleased with the company.
Repair man was on time and. Very professional.

Kim S.

5/27/2022

I've used APM twice now... A year ago to replace my AC and this week to replace all my ductwork in the attic. Both times Ed, the sales manager was prompt for our appointment, explained what I needed - and didn't need - and quoted me a fair price. While the AC installation went great, I really have to compliment Alex and Carlos, the guys that replaced the ductwork. Both real nice, answered all my questions, and truly worked their butts off to make sure the job got done - and done right. APM - they deserve a bonus! Thanks for all the good work and you have a happy customer!

Jared G.

1/15/2015

I recently had service done by air pro thru my home warranty service. Before they arrived I had a estimate done by another company to find out why my tub was leaking thru to my downstairs living room. When the tech arrived I explained to him what I thought was wrong and with out looking yet he notified me that it was not the problem. So after he did his routine he told me that it was something minor and it was fixed. Then several leaks later the leak started again and after calling air pro back and explaining to them about there shotty work the girl in the phone tells me I have to reschedule thru my home warranty and pay another service fee!!!! Do not use this company as they seem like they will temporary fix it so you have to call them back and reschedule and pay AGAIN.. Who ever heard of a company that don't back there work ?? Air pro will not back there work do not use a plumbing company with a name like air pro . I guess I should have known.........

Viorica C.

9/23/2022

Unprofessional, scamming business
They hire Unprofessional technicians and not even trying to do a job.You pay a fee for a ,,Profesional technicianto fix the problem and on 5 sec they diagnosed without even checking that is too much for them.scam scam scam stay away.

Kate M.

5/21/2018

I had an appointment that they re-scheduled for the following week due to lack of staff and then the tech calls two minutes before the end of the two hour time frame to tell me he's on his way but is 20-30 minutes away. Told him not to bother as I had to leave. Total waste of my time. Unreliable!

Cathy B.

12/02/2019 12:00:00 SA

The reason this company came to my house is because my homeowner insurance sent them for the broken kitchen Faucet, the guy who came in and sent the report to the insurance company says this is unnormal wear and missing part, I'm going to get second opinion from other contractor, because I was disagree with the guy when the things using many years it happens with normal tear/wear, I want to ask that guy what is the name of the part is missing, ridiculous!!

Update: after the company sent the report to my insurance, the insurance company denied my service, air pro called me they know my insurance denied my service, but if I can pay $170 they can fix for me. I think this company is playing money game, already reported to my insurance and being investigated.

Sandy G.

07/08/2020 12:00:00 SA

After having to pay for a second visit for the full inspection of our plumbing the inspection finally occurred. The technician was pleasant and ran our plumbing thru every test possible and made sure we were satisfied with his inspections. It should be noted we had to use our ladder for the technician to climb up and take a thorough look. While happy with the actual inspection, not please with the company's professionalism or business ethics. You should never have to work so hard to get a company to do what's right and what was paid for. Still would not recommend. Look for another company.

Myk V.

10/14/2017

Horrible service. Unprofessional. Wastes your time. Doesn't really fix things but only makes it work temporary... I could go into detail about the times they said they would come to my home and fix things, but cancels last minute without even letting you know. (At least 3 times they did this) I really didn't want to deal with them but my warranty keeps sending them so I have no choice. I'm so tempted to write more negative things but I don't want any of my time wasted.

Mike R.

07/10/2017 12:00:00 SA

Air Pro just left my house. I too have AHS as a home warranty company. My water heater went out on Saturday night and I placed the service order online to get service. I just knew I wouldn't hear back from them until Monday. This morning (Monday) the dispatcher called and she said we could have an appt today. JJ showed up within the time promised. He was quick to find the issue and explained very very clearly what the next steps were. He was able to reset the water heater so it will work until a replacement vapor sensor can be ordered. It's a fairly new heater that is still under warranty. He (JJ) will be contacting the manufacturer for the part. Once I get the part they will come back out to replace it. I know there are a lot of negative reviews out there but personally, I am very happy with the service so far from JJ. Thank you JJ!

Russ L.

07/09/2015 12:00:00 SA

The worst... American home shield contracts with them and I have already reported the following issues :
1) Tech claimed unit was dirty and needed to be acid washed (see other reviews for this)
I had another a/c company come and look at the unit, they said it wasn't bad, but I had it acid washed by the other company anyway
2) Air pro master contacted AHS and advised them to decline coverage even though the AHS contract states that coverage is provided even with lack of cleaning or maintaining unit.
3) Air pro master told me that nothing had been done, but AHS said parts were replaced and the other a/c company said someone had been messing with it.
I wasn't on the roof, but after reading the other reviews; I don't want anything to ever do with this company again. Interestingly, a bunch of the positive reviews are from out of state people. Hmmmmm

Carol E.

04/04/2019 12:00:00 SA

The two plumbers I had my house were awesome, friendly and professional. They came earlier than expected which made me extremely happy. These guys know what their doing. Cleaned up after them selves . I highly recommend this company.

Kelly D.

7/26/2018

I'm willing to change this review. I'm
Mid-repairs.
This company came to my home five times to fix my ac unit last year. After one repair they actually placed the fan on backward. They tried to charge me twice for R22, and even threatened me over the phone to come out to my home and remove the second charge of R22 if I didn't pay them for it. Needless to say, if they'd adequately fixed the problem it wouldn't have had to been charged twice.
Now, because they're contracted through my home warranty AHS, they've been sent to do repairs again this year. They said they won't come out unless I agree to pay for R22 AGAIN. Maybe if they fixed the leak/s last year we could have gotten off this ridiculous loop.
I've started the work to report them to the EPA.
They're supposed to come out Monday to do another repair.

Update: once we hired Airpro outside of our home warranty service provider, they delivered. We had our entire AC unit replaced at a very reasonable price. It's been a week and I still have cold air.

Vix K.

07/06/2021 12:00:00 SA

We had to use Air Pro Master through our home warranty company. The technician arrived 45 minutes after the end of the 5 hour window they gave us. Then he frankly acted like he wanted to get out of doing any work. He busted a light in our attic. Pulled up a cover, said something needed replacing and he would submit the paperwork then said to not use our AC. I'm sorry, what? Now I see they closed our ticket. My husband ended up diagnosing and fixing it because they wouldn't fix it. Very disappointed!

Nicole H.

8/13/2020

Excellent service! The technician explained everything and took care of it right away through my home warranty himself. That way I didn't have to have him come back for another appointment.

Deborah P.

9/19/2022

If this company is referred to you.... RUN!! Request someone else, and save yourself the hassle and stress. Service request through my home warranty. They dispatch their technicians but only give the homeowner 5 minutes to get there, even after I specifically told the Home Warranty dept I needed at least 30 minutes to get home from work. One of the ladies in the office was over the top rude. I'm sure to collect some sort of money because they were there but the homeowner was not.

Waiting days for someone to come out and look at a leak in my ceiling. First a plumber (Ken - only person at that company worth his salt) was out and found the problem. Since he did not work in the ac dept, i had to wait days again for an ac tech to come out. The first one (Jan) was one of the most rude and condescending people I have had the displeasure of meeting. Even debated with me about what the problem actually was. The second ac technician came out Friday evening and was able to find the other end of the cut condensate line from the time of construction. He said that I would have to have the floor joist moved in order to route the condensate line!! This must be a joke!! On Monday I had to call the office to ask for an update. They finally told me that it was not covered by my home warranty and it would be $950 for approximately 2 hours of work. Oh, and the technician does not cut out drywall to get to the area he needs to work in, I would have to do that.

I called another ac company to take a look at the problem the following day. 30 minutes after his arrival, the problem was fixed for $195. Only had to connect the cut condensate line to another - easy fix.

Shameful tactics by this company. If they didn't work for Home Warranty companies, they would be out of business. Total scam!

Simz S.

11/03/2020 12:00:00 SA

These folks were great. Kept us updated thru the process, showed up on time, very professional and knowledgeable, helped with stuff we didn't even know would be needed, and explained everything to our satisfaction before they left. Truly recommend them.

Christy J.

6/28/2022

The home warranty company called Air Master Pro to come and repair an air condition unit that stop working Saturday evening. They did not contact me until Today to come on Tuesday. Gave a four hour window.
They did not show up in the time they said. I waited 30 minutes still no show. I called the, woman on the Phone said They have been setting in front of the house for 3 minutes. I look out side on the whole Street. No show. Then they realize they called the wrong person. She was a little rude. I get another call they are coming. After working for 45 minutes they tell me we, they are putting everything back as it was. They don't work on this type of unit.( 2 Zone units). and left.

Wesley F.

9/20/2017

*Read the Reviews. The REAL reviews!* No way any TRUE customer that has had to deal with these jokers would give them any more than 1 star! If there were a negative star, All of them would use it! I can guarantee that! B.S. is their name, and Sorry is their game! Avoid them at all cost! Any home warranty holders, put them on your Vendor Do NOT use list!

Bob G.

06/04/2020 12:00:00 SA

Its been 7 days trying to get my garbage disposal replaced. I've been rescheduled 4 times and one of those times I was no showed to only be called 2 hours later after the showtime to of course be rescheduled. Left my job after being told they will be there shortly to getting a phone call that the garbage disposal they had to bring out was dented and rescheduled again. Quite possibly the worst business I've ever had to do deal with and Ive dealt with the Iraqi and Afghan Army. If I could give negative stars I would.

Jason W.

8/31/2021

Air pro masters was sent by my home warranty service to diagnosis broken valves. It was obvious the tech didn't feel like working but it was Friday morning and that's understandable at the end of the week. He didn't even look or try to turn the valves, he just took some notes and left. He told the warranty service that replacing broken valves is regular maintenance in what I think is a purposely done lie in order to avoid more work. I will never let this company near my home again!

Maritza R.

7/26/2019

worst company ever~~~
sent out by warranty company - which we also cancelled!!! (AHS)
they weren't even out here for 5-10 min to fix toilet.
he didn't even fix - lied
warranty company wouldn't cover?
if we had another company out possibly charged again.
that is why we cancelled with them!
beware didn't know if you cancel with them they also charge you a cancelling fee~~~
then all of sudden air pro calls today wanting to come back out,
oh i wonder if it was we cancelled?
well we didn't want them back anyway!!!

Meaghan M.

12/03/2021 12:00:00 SA

Let me just say, if you are like a lot of us and get this company assigned to you through your home warranty - tell them to find you someone else. Run, do not walk, far far away from this company.

Our sink hose decided it would no longer function right. Unless you like having water go everywhere in every direction, it wasn't usable. So, we called our home warranty who assigned these guys. First point of contact went alright - the appointment was made on Wednesday, the tech showed up, and was polite. He then said he would need to order the part required which would take a week. I reluctantly agreed - and it all went downhill from there.

Saturday - the company calls to confirm they have the part and will schedule me for Tuesday (3 days away). Awesome. Give me a time window of 8am until 12noon. Tuesday arrives - we get a text confirming a tech is on his way to us. So I wait. And I wait. Noon comes and goes and I call. And the receptionist I spoke to was rude and condescending the entire time. Doing the I'm still technically being nice but really I'm being a brat customer service voice. I'm familiar with it, I used to work in customer service. She claims their system was faulty and should have never sent me a text. She says they never got the part in so my appointment was cancelled. When I ask her A) why did they specifically say they had the part in hand and B) Why the frack did no one call to tell us our appointment was cancelled - she ignored the questions. Repeatedly. I asked her no less than three times and she gave no answer.

Two weeks later they call and say they finally got the part. My husband asked them point blank - the part is in hand? Not in transit? Etc. They assured him, yes, they had it. My husband took the day off work for the appointment. Mind you, he is an attorney within a high end company, taking a work day off is a big deal. The tail end of our window, the company calls and now claims that the part they have is the wrong part afterall and they'd have to reschedule us again. So, we've already gone 3 weeks and 2 days taken off work where they first No call, no showed, and cancelled the second one. We are now going into Thanksgiving with no functioning kitchen sink. Awesome!

They claim they will be out on Tuesday, 11/30/21. And big shock - they call and cancel the morning of again. Thankfully for me - I had expected this and had contacted the company that makes my faucet directly. They sent me, free of charge, the part I needed and you know how long it took me to get it? Six. Freaking. Days. The same part this trash excuse of a company claims they can't get ahold of in a months time I received in six days. And it took me all of five minutes to replace the part myself and I now have the sink fixed. No thanks to this horrible company.

We have made it clear with our home warranty that they are to never assign this sorry excuse for a company ever again to us and my husband has shared our horror story far and wide within his company to make sure any friends and colleagues don't fall victim to them either.

Stephanie R.

11/23/2018

My warranty company sent them to fix my furnace. I was a little hesitant at first because of the negative reviews but the guy that came was knowledgeable and new exactly what was wrong. He came on time and told me he would have to call the manufacturer for the part but they would call me once they got it. That was a Friday night and they called me Monday to come out Tuesday. He came on time and was in and out in a timely manner. I would use them again if needed.

Michelle P.

01/03/2015 12:00:00 SA

I am an American home shield customer, I requested service for central heating not working, the issue was my thermostat, the guy replaced it with a cheaper version of what I had, so I called ahs, to report the issue, the guy came out again, told me that h re called the company and the secretary stated that I could have the broken thermostat, and he would leave me with no heat if I wasn't happy with the thermostat.
He then proceeded to tell me, that he has a family to go to and that he cannot wait for me to call the company, and I would have to pay him regardless if service.
I am really upset that the warranty company would contract a company with such poor work ethic, I am proceedings to call BBB.
I would not give this company any stars,

Lexi S.

6/15/2017

The faucet in our kitchen broke, so we put in a call to our home warranty company. We set our appointment, and the tech, Jose, arrived within the scheduled time frame and determined we needed a new faucet. Because our toilets have been causing problems and the drains were slow to drain, he also snaked the pipes with no problem and asked if anything else was needed. We scheduled a follow up appointment for the following day to have the new faucet installed, and Jose arrived on time and completed the work quickly. Jose was pleasant and the new faucet is great!

Yusuf P.

7/26/2021

We just saw the driver cut someone off on the freeway before the Charleston exit then flipped them the bird. Wow what a great company.

Tom A.

5/21/2019

Wow what great service. My water heater was leaking water badly. Called my home warranty company at 6am and they dispatched Air Pro Masters. At 8am they called me and set up a service for early afternoon. By 3pm everything was approved for new equipment install. The next day at 9am Scott (a real pro) arrived and had the new water heater installed in no time. Every warranty company is different and mine did not cover a needed drain pan. This company saved me $50 by suggesting I take a quick trip to Home Depot to get on at a cheaper price. Having dealt with many contractors thru the years I highly recommend Air Pro Master. They get the job done on time and under budget.

Shari T.

10/01/2019 12:00:00 SA

Thank you Kyle B for coming out this morning and thank you for the amazing efficient and courteous service you provided. I did no have a good experience previously but you are a breath of fresh air and have changed my opinion of this company as well as you have reminded me that we shouldn't judge the entire company because of a negative experience with a couple of people, because everyone is different and some have different work ethics and morals. Your work was quick, clean, effective and accurate. So thank you for being amazing.

Mary F.

6/30/2023

Never call this company!! They told us they would fix 3 leaks and then put Freon, but the freon was gone the next day. They not only don't know what they are doing, but charging for nothing!

Margret C.

6/16/2023

This was to be our second AC company. On 7/31/22, our third floor unit stopped working. The previous company sent over by our home warranty company responded poorly and the technician they sent over was terrible. (The following sunday our second floor unit stopped working but was handled by another company- we couldn't have BOTH of our AC units out so my husband got another company out quickly, thank the lord it was an easy fix.)

Arnold was sent over, and I was alerted via text message. He arrived and looked at both units. He assessed that we need a new unit. It was submitted to the home warranty company. As for the visit, the service was good.

I don't who to believe here. I don't know if it was the technician, but someone decided to tell our home warranty company that the part would need replacing because most home warranty companies do not want to replace the entire unit entirely. There were two options (getting a new AC unit would be two weeks out and would cost approximately, $10,500.) So, this particular part is out for five weeks. This would mean nine weeks without AC for the third floor. Ridiculous.

My husband called the home warranty company and because they were told that one part needed replacing (*supply chain issues*), we are unable to get a new AC unit. Wow. This is really frustrating.

There was a lot of back and forth communication, my husband was taking care of it, but there was a lot of He said/She said stuff going on, and there was a lot of miscommunication with the Old Republic Home Warranty protection company (*1979 reviews- average 1.5 stars- on Yelp*).

This was a terrible experience, to be out of AC for six months; we slept on a temporary mattress in the living room, because the third floor was unbearable. This also gave us back problems, as this was for several weeks. When it was cooler, we were able to sleep in our bed again, with the windows open, but we were awakened several times each night, because the community is loud and the residents are oblivious (slamming car doors, yelling, pressing the car alarm numerous times). This was not a good experience.

In the end, the repair was completed on 1/31/2023. Yes, you got that right, SIX MONTHS TO THE DAY. The three stars are because it finally got fixed.

JoAnn W.

11/02/2018 12:00:00 SA

We have used Air Pro Master on several occasions through our Home warranty and every time was thorough and great experience. I would recommend them for any plumbing needs you may have!

Jason S.

8/19/2015

This company was sent out through home warranty. My a/c broke on a Saturday. Warranty company said they can't send someone out till Monday. Air pros get here on Monday and says my blower fan is broken. Says he has to order the part and could take 3-4 days. WTF, I live in Vegas! Parts should be readily available. A week and a half later, and the hottest week so far, I'm still waiting for the part to be installed. Thank god for Sam's Club and portable air conditioners.

Ami B.

9/26/2017

Horrible Horrible Horrible! I was made to use this company by American Home shield for our Hot Water Heater!! This company is horrible! Crooks! They charged us $185 for a permit that cost $60! And that I could have pulled myself! They didn't exam anything to us, just told us that AHS didn't cover these additional fees! We paid $125 for the service fee and then had to pay them out of pocket another $330! When I asked them why I had o pay so much for a permit that if someone would have told me about and that I could do myself they just want to blame AHS and said they are not responsible for telling us anything! A bunch of Bullshit! I've called several times to their office and have bee treated horribly rude by everyone except a lady named Lori. We also where never told that after they installed the water heater that we would need to call the city to schedule our own inspection! If I hadn't read the letter from them that I finally received weeks in the mail after it was replaced I would have never even known that I had to schedule another inspection! I would never use this company again or recommend them to anyone else! Their company and techs are the ones you deal with face to face they should be explaining everything to you! Instead of hiding behind AHS and blaming someone else for their lack of communication! Horrible Horrible service!

Matt B.

04/11/2017 12:00:00 SA

They ordered the part to fix the water heater the same day but it took 10 days to receive it in the mail. I understand that this may be a special order but, comon guys, 10 days without hot water? They really should be more mindful of this and keep an inventory of similar items. Otherwise, their tech was professional and they even replaced the pipe that the water heater's attached to.

Dore R.

9/30/2020

My AC failed and Air Pro Master was my assigned repair company through AHS (American Home Shield). They offered to come out the same day as well. Since my AC compressor was declared dead at the ripe age of 22, Tony, the in-house expert came out and explained the features and benefits of purchasing their 16 SEER Amana replacement brand, including lifetime warranty on parts, quieter system, etc. Online articles and reports confirmed all the information I was explained as I like to take my time and do additional research before such a large purchase.
The three installers were clean, considerate, courteous, efficient and completed the installation in about 5 hours.
I've also spoken to the office on at least three separate days and always had an excellent experience. Keep in mind these AC guys are all extremely busy, so some patience can truly help everyone feel less stressed.
Tony, my representative was a consummate professional during my two weeks of follow up questions.
Thanks Tony & the Air Pro Master team members for making my life a little bit easier....and helping us stay cool during the hottest summer on record.

Sara E.

07/09/2021 12:00:00 SA

Over the course of the last 10 days or so we have had Air Pro Master's sent by our insurance (American Home Shield) to fix our air conditioner (they have come 3 times thus far, none of the fixes have been solutions and we are still without an adequately working air conditioner for the last 10 or so days with a 2 year old and 8 month pregnant wife. The initial technician said we needed 2 gallons of Freon and that should fix our problem (it did not). The second technician said we needed additional Freon and apparently cleared some obstruction in the unit (unsure why this was not done this first time a technician came out if it was a problem?) - still nothing changed. The third technician came out and says we need to replace the entire compressor on the system (again - why was this not found out the first time the technician came if it was such a major issue that it was causing our unit to not work).

This is were first major issues comes in. All Freon has been paid for out of pocket and is not covered by our plan under American Home Shield. When we called to inquire about pricing for the compressor so we could have a general understanding of what our insurance would be paying we were told that all of the Freon would have to be replaced if the compressor needs replacement. Considering we just spent about 900 on this brand new Freon, I was taken aback. I called and asked to speak to a manager and was given someone name Rafu who I don't believe was a manager but a salesperson. I explained that I did not feel that it was fair or ethical to charge us for Freon when the company should have identified the compressor issue the first time they came to the house and then we would not have to be getting rid of 800 dollars of brand new Freon. I was told to not worry about that right now and my concerns were brushed aside and, in my opinion, not taken seriously.

Second issue, we have not yet had this business fix our condenser. Currently, we have been waiting 3 days for this company to send the most recent diagnostic indicating the need for a new compressor to our insurance (American Home Shield) so we can begin the process of authorization through our insurance (and the whole process itself has been 3 visits and almost two weeks with no working AC). In the house my wife is 8 months pregnant and having a inadequately working air conditioner has been tough. I was verbally told by the most recent technician that the diagnostic would be sent the day he came out based on our situation (it was not). I later called the office and was ensured that they diagnostic report would be sent yesterday by someone in the company office (again it was not). This is delaying our ability to remedy this issue even though we have repeatedly stressed the importance of providing this information to our insurance to multiple employees of the company.

I feel that this business is trying to employ predatory tactics to gauge us for additional costs on repairs (i.e. telling us to buy Freon when they know, or should have known based on their diagnostic, that the compressor was an issue and would need to be replaced as well as the brand newly purchased Freon.) The customer service has been highly inadequate (the technicians have been quite friendly and nice, however the folks at the central office have not been helpful or have no followed through with promises to help us with our situation). Our hope is that Air Pro Masters does the right thing, expedites the report to our insurance so our compressor can be authorized for repair. If and when our insurance chooses to use them again for the compressor repair, I hope they are ethical enough to realize that as a business they are responsible for creating additional, unnecessary costs for a customer and waives and cost associated with Freon for the unit when installing the compressor. Sorry for the walls of text, hope this was helpful for anyone considering hiring this company.

Josh and Sara Torgerson

Keith C.

06/10/2019 12:00:00 SA

Kind of disappointed with this company. When I called, I was scheduled for the first appointment of the day, 9am. Plumber didn't show until 12:15. Apparently he was finishing a job leftover from Saturday. A call explaining this would have helped save me three hours.

Sue B.

3/18/2020

I am not much for reviews but I have to give one today! Our hot water heater went out and Air Pro Master was the Company that was called through our Home Warranty Company My husband was sure it was going to be a problem because we have had many problems in the past with company's that have come out before. He was wrong! What a pleasant experience we had from the initial call to today when they came out and replaced the water heater Thank you Air Pro for making our experience so great and so professional! Mike was the first contact and Brad came out for repair both great service

Julie G.

11/04/2020 12:00:00 SA

Because they put the wrong Condenser Fan Motor on. All the guy cared about was trying to get me to buy a new unit. Blowing smoke up my butt saying because it's fourteen years old. So because he was to lazy to go get the right motor he put the wrong motor on. Which really made it not work!! THANKS!! AH!! No worries...found someone who did. Thank God!! Surprising how good your unit works with the right parts. Do yourself a favor...call another company. What a same.

Victor P.

8/20/2018

This company is horrible. The tech, who was not a plumber, was very hard to communicate with and made a huge mess. He could figure how to open the valve on the hot water heater he came to replace. He told me I didn't have a spill pan under my heater but I did. He told me it wasn't plumbed to the outside of the house but it was. He also tried to tell me that I needed a new electric sub panel and I didn't. He left a large rust stain on my entrance walkway and tried to sell me a bunch of stuff that weren't necessary. In the end I didn't go with Air Pro Master because I'm not a fool and when I told them I knew they were trying to overcharge me all they had were lame excuses. They would have charged me more than twice as much than what I ultimately paid with another company.. They are scammers and will rip you off if you let them. It only takes a quick look at most of the positive reviews to realize they are bots with nonsensical language. There are plenty of plumbers in Las Vegas. This is one to avoid.

Ronnda C.

2/20/2019

Came to repair sink valves. The Tech said he would be out to inspect the job and turn the water back on the next day between 9 am and 1 pm. The warranty company needed approval to replace the faucet, which was fine, but Air Pro Master refused to have the tech come out to finish the first job
plug in the appliances ? It was never completed and I had to finis his job. Very incompetent employee's ! The worst company out there. Do yourself a favor and call someone else !

Dan M.

5/24/2021

Techs are good, but the main office (Amy & Nikki) ethics are criminal. This company WILL nickel and dime you to death for modifications if you are going through your warranty company. They know exactly how much to up-charge you. They wanted to upcharge me for over $600, even after I made all the code modifications myself they wanted to gouge me even more. For example, they wanted to charge me $185 for a $41 city water heater permit, $220 for an expansion tank that was not needed, $75 for a gas sediment filter ($5 item) that I already had on the old unit that they refused to reuse, and $100 to hook up the T&P valve, something that is required by code that has to be installed on a new water heater anyway. Stay far away from this greedy company and refuse them if you are unlucky enough to have your home warranty company assign them to you. It's sad to think of all the people that are being gouged by Air Pro Master on a daily basis. This company will definitely kick you when you are down, without hot water for DAYS their hoodwinked customers just give in and pay any extras just to get the hot water running again. What kind of company would hurt people like this just to make more profit? The team at Air Pro Master will gladly pick your pockets dry. Don't let them.

P.S. for Mr. Manager Tony J - After I made ALL the necessary code upgrades myself, I tried to reason with Amy and she flat out said there was NO WAY I was going to NOT pay for the $100 T&P mod or the $75 sediment trap. You can come on here and respond to harsh reviews with comments like apologies or sorry that you feel we didn't hit the mark. That is BS! You know EXACTLY what is going on with your scams and you and the owners are greedy and lower than low. Don't pretend you care about customer service or running an honest company. Shame on you.

Janelle B.

04/08/2018 12:00:00 SA

Air Pro Master takes care of my heating and air conditioning. This company was really impressed me. They have great prices and they are very easy to work with. Also these guys don't change anything after they tell you what the scope is. Their service is good and they back everything up. When they installed a new unit for me, I know it was the best price in town. Definitely recommend.

Koby B.

6/21/2021

I'm very upset about a ridiculous customer service these guys are making fun out of their customer.I Will never choose this company again worst mistake of the year.
What's even more funny that when you speak with a representative they just don't care

Nadia N.

5/30/2019

Kyle was the best! He was friendly, explained what he was going to do and put on booties since we do not wear shoes in the house. The service repair was quick and easy. Thank again!

David M.

02/10/2021 12:00:00 SA

Rob, an air pro master service technician, inspected my 2.5 ton AC system today. We just purchased the condo, and was able to use our home warranty to get Rob out to get the AC working again. He quickly found thermostat to be faulty. He replaced the T-stat. He provided an overview of how the HVAC system works and guided me how to operate the new T-stat. Thank you for your competent help to solve the issue!

Faye F.

06/05/2016 12:00:00 SA

My wife found this company as our last stitch effort to fix our ac last min. We've been without cold air for almost a week now and in this Vegas heat that's not good! The dispatcher who answered our call was so courteous and sent someone out as soon as possible. Our original ac guys truck broke down so another was called out to fill in for the job. Waited little over an hour but the communication was great. Roman came to the rescue and fixed our ac! He was awesome and great company answering all our questions. Totally went above and beyond and even gave us a discount. We can't express how appreciative we are to not only get our ac fixed but to have great customer service in such a stressful situation. Thanks air pro and thank you Roman for keeping us cool again!

Definitely recommend this company to everyone! Don't look any further. Call Air Pro!

Scott H.

7/23/2021

Air Pro by far has the worst customer service I have ever experience. They came out to do a evaluation of a a/c problem an lied about the problem. They tried to rip me off an my home warranty for over $3000 . Do not use this company.

Jayd P.

7/14/2020

The only reason they are getting two stars is because of the Plumber, David T. He was great. I was having a terrible day! My husband has just left the day prior for a year long deployment, the night before he left we noticed a leak from our master bath, into our laundry room. I contacted AHS for service. David T came out, but unfortunately he couldn't fix the leak, because the wall wasn't open. I broke down, it was just so much to deal with. He said he would come back when the wall was open. My insurance company sent someone out to open the wall, I rescheduled the service appointment, and David T came out and fixed my problem. He was nice, and understood I was having a hard day.

The reason this company doesn't get more stars, is the phone service....

When I call the service number and pick the home warranty option, sometimes they pick up, other times, they don't. Sometimes I sit on hold for a long time then it sends me to voicemail. Sometimes after sitting on hold the call drops. Their representatives are rude!!!! They just seem like they all hate their jobs, and don't want to actually do customer service!

I requested a report of the repairs for to provide to my homeowners insurance, because David T did the invoice for the leak, before the repair was made. I called and was told I would get on by Monday 13 July 2020. They confirmed my email address, and still haven't received it. So I called, sat on hold with Home warranty option for about 15 minutes, then all of sudden got a busy signal. Called back selected a different option, service department. The rep was incredibly rude, he told me I needed to contact the home warranty department, I explained that there was an issue with the phone. I was trying to see if someone could help me out. He said he was directed to tell me to call the warranty department. I asked to speak with a supervisor, he said he was the supervisor, and didn't seem to care that their are issues with their phones. He was very rude, I told him he didn't need to be rude, and that I would like to speak with a manager. He placed me on hold, for nearly 30 minutes, then the call dropped. The contractors here making the repairs from the leak heard all of this.

So when I call back, selecting the home warrant option, I sit on hold again, then it sends me to voicemail, and judging by they telephone reps service, I don't think leaving a voicemail is a good option, because I don't think I would receive a call back!

Looking at the reviews it looks like they don't treat their home warranty customers very well. If you don't want those customers, then don't do the Home warrant program Air Pro!

Raven was very helpful with my search for my report! She explained that they could not provide the report because of the home warranty, but she was very nice and responsive!

Rosemary L.

08/08/2014 12:00:00 SA

Air Pro Master was contracted with our home warranty company. I had an Insinkerator Garbage Disposal with sound muffling go out recently. They came out and replaced with a garbage disposal that wasn't even close in power or features. I tried calling but they said that I'm stuck with this disposal. I'm very disappointed and won't have them in my home again.

John H.

1/25/2022

Follow the other recommendations if you are using a home warranty! We cancelled AHS because of Air Pro Master.
We had a serious water break in the line from our house to our casita. Put in a claim at 6:45am, Chris from Air Pro showed up about 3:30pm and I showed him the problem. I had our main water shut off due to the leak, I explained we had no water in the house because I couldn't leave it on. His response was it's not covered and he didn't know what to do! He left because he didn't have the proper tools to cut the stucco wall open.
I called Mach One plumbing and they came right out, crawled in the attic and isolated the pipe so we could have water.
Air pro called today.....5 DAYS LATER to schedule a time he could come cut the wall. RUN FROM THIS UNPROFESSIONAL COMPANY.

Matthew F.

7/29/2019

Since I called this company & left a kind message with the receptionist for a manager to call me back, & no call back 2 business days later, I guess I'll leave this review. Was having a problem with my air filters getting sucked into the vents & freezing the compressor due to a lack of air flow. Igor was sent out. I was traveling at the time. He was rude to my wife & wouldn't listen to our problem. He just kept saying our filter was dirty. I tried to explain to him over the phone & he suggested we put a piece of wood or metal up there to avoid it. I asked if that would still be a problem with the lack of air flow & he said maybe. I asked if they sold the washable permanent filters & he said they don't sell filters. He replaced the dirty filter & 2 days later I have the same problem. I ordered the permanent on Amazon & have not had the same problem.

Dennis M.

12/06/2016 12:00:00 SA

We used Air Pro through our home warranty and they were great! Mike was on the early side of the time frame they gave. He did great work and was very pleasant. Didn't take long at all. Keep it up Air Pro.

Robert H.

09/02/2021 12:00:00 SA

* I had a new outdoor 2.5 ton Goodman A/C unit and indoor blower installed back in November 2020 by AirPro Master.

* About a month and a half later, a service technician had to come out and repair a leak to the outside freon pipe. The break in the pipe was caused by the service technicians during the initial installation. He also didn't bother to refill the freon that had leaked out.

* In July of this year, during an excessive heat wave with temperatures exceeding 110°, the temperature in the condo never dropped below 90°, no matter what temperature or schedule I set on the thermostat.

* Another technician came out and replaced a defective part in the outside unit. He also refilled the freon, and left splotches of coolant on the sidewalk in front of my neighbor's property. Had to re-call AirPro to get that cleaned up.

* After the July repair, the temperature in the condo never dropped below 82°, no matter what temperature or schedule I set on the thermostat.

* On August 15th, the Ecobee thermostat reported a room temperature increase of 4.4° when the outside temperature was 110° and the Ecobee was set to 80°. The temperature inside the condo was 89°.

* On August 24th, at 4:00pm, the outside temperature was 102°, the thermostat set to 80°, and the inside temperature was 90°.

* On August 28th, the Ecobee thermostat reported a room temperature increase of 4.1° when the outside temperature was 106° and the Ecobee was set to 80°. The temperature inside the condo was 89°.

* Now I have water dripping from the inside blower, and I keep a bucket underneath the ceiling blower to keep the carpet from getting soaked.

Kim R.

1/20/2015

Worst business ever! Would never recommend..
Awful customer service. Don't return calls, Don't honor appointments, Rude, arrogant and unprofessional
Never been so disgusted..
They don't honor their '' 24/7''
Quote '' we close at 4:00 ''
other yelp reviews regarding Kristen
Is spot on. After failing to keep an appointment I called, she said no one had called me even though I had a call log of speaking with someone . They said the supervisor would call me, never did.
They have an I don't care attitude. If you hear the name airpro master RUN!
What a joke!

Sarah L.

10/24/2017

Very disappointed in this company. They called and told me they would be there between 7am and 1pm. When it was 1:30pm I called them to see where they were and they said they told me 1pm-7pm was the window. Which was not true, but fine. They're employee showed up at 4pm and took one look at my water heater and said, Oh. It's a Kenmore. We don't work on Kenmore's.
NOW WOULDN'T THAT BE A QUESTION THEY SHOULD'VE ASKED BEFORE THEY SENT SOMEONE? Of course, one could argue I could've also asked that... but my job isn't to repair water heaters. And my business isn't specializing in plumbing, heating and HVAC and appliances and repairs as they say theirs is.

I would not recommend this company, and further more if my home owners insurance requests them again, I will ask for another company.

Rob T.

07/09/2019 12:00:00 SA

We had an AC unit go out in July. I noticed it in the morning, called my home warranty company who assigned Air Pro Master to our call. The technician, Rob, was able to come over that same day, explained what went wrong with our system and actually had the parts needed to get us up and running again. He was extremely knowledgeable about the system and had the repairs finished in less than an hour. I definitely recommend Air Pro Master.

Shelby C.

9/28/2021

Requested service through my home warranty. Took them 3 days to get out to my house just for their technician to come out and tell me it was leaking which I already stated on the phone to their very pissy receptionist, then told me he had to get he ok from my warranty. Now my warranty company is telling me air pro master is requesting for another company to come out to look at my water heater for a second opinion ... second opinion on what?! It's leaking and needs to be replaced!! So unprofessional.

Stacia W.

8/23/2018

They were my provided service contractor through my terrible home warranty company. The technician listened to what I said was going on , told me that there are people with ac that's completely out and that my problem was not important, then he left. He did not check for himself to see what the actual problem with my ac actually was and only went off of what I said was going on.

I would think that a professional that was hired to do a job would not simply take the word of a homeowner ( who has no knowledge of hvac systems) and actually go see for themselves but I guess not.

Horrible company. They also did my water heater replacement and charged the warranty company for 2 technicians when only one showed up to do the work. (I'm pretty sure that's considered insurance fraud). The plumber they sent was awesome, too bad he works for this company.

Also! It's impossible to get anyone to answer the phone and when they do, they're rude and inconsiderate. They don't return messages either so don't bother.

Trista E.

8/15/2018

Brad just left, he replaced our water heater. We were assigned Air Pro Master through our home warranty company. Brad was amazing! He was kind, professional, friendly and funny. I seriously would have him over for dinner! He did a great job, explained everything and taught me a lot without ever talking down to me. He went way above and beyond and has restored my faith in customer service. Thank you so much Brad!!!

Cynthia G.

1/14/2021

Terrible! The first guy lied to me and 3 days later then send someone else out who was suppose to be back later that day. Here we are 4 days later and 30 minutes sitting on hold for them to say - yea we are trying to locate the part.. REALLY!? Why was I told the second technician would be back later that day and no word from anyone!
I have been trying too reach someone there for 2 days now..

Randy F.

7/20/2023

Turns out that this company is even worst than I thought. Bad enough they declined my warranty work, they also are ripping people off in 116 degree heat!!

My AC stopped working and Air Pro Masters was sent out by AHS. The service person declined my warranty, but told me for $900.00 dollars he could get it fixed. Turns out it was a $99.00 standard motor and 45 minutes of labor to install. DOES $900.00 SEEM OUT OF LINE :-(

Mark A.

7/25/2014

Difficult company to deal with. With hundreds of options in service providers to choose from you can find an easier company to deal with. I manage many units here in las vegas, and once in a while you are forced to work with obstinate people. This is one such situation. The warranty company forced us to use Air Pro Masters, in my experience HVAC companies branch out to plumbing to make ends meet in the off season and therefore don't usually attract the brightest bulbs on the plumbing side.
The apartment in need of repair is empty and has various contractors coming and going performing the work they need to do. Air Pro Masters refuses to show up unless there is someone there holding their hands the whole time the repair guy is there. This would never be a problem with a respectable company. My advice is stay with the plumbing pros and stay away from air pro, unless you can sit around and wait all day for a part time plumber to show up.

Melanie E.

1/13/2020

This company was absolutely, unbelievably incompetent. They strung us along for well over a month and still never did the repair on our old republic home warranty service request. Horrible. Never use them. As a professional property manager, I know I never will again.

No it does not clear it up. You had the part and the authorization plus we had the main shutoff valve repaired for you by the plumber for the hoa and still Bob wouldn't take care of the repair. We even went so far as to shovel the dirt covering up the shutoff valve away ourselves since Bob refused to move any dirt. The whole experience was ridiculous, and we could never get a manager or supervisor at your company to speak to us. You made us deal with this entire 6-week fiasco with the girl does your scheduling. Now all of a sudden here you are when we finally get your attention with a negative review.

Luella D.

5/15/2017

I contacted this company as part of my american shield home warranty. I instructed them to call my roomate to set an appointment as i wasn't home at night and work graveyard. They never contacted the number provided and instead contacted me when they just showed up at my door without an appointment. They then billed me for this visit 125 dollars, and lied said i made an appointment and didnt ever tell them of my roomates contact number. Very unethical company. I blocked them as a contractor on my warranty in the future. I can only imagine what type of work they do if they cant even get the contact info right.

Andrew R.

6/24/2013

I was sent to Air Promaster by my home warranty provider after telling them I didn't want to deal with their original provider L&S since they have solid 1 star ratings on Yelp.
On a 115 degree day, my downstairs unit started blowing room temp air. Warranty company sent me to Air Promaster. The next day, Jerry turned up within the time window they gave me, and called me when he was on the way so I could miss as little work as possible. He looked at the unit and determined that it was the fan that moves the air across the cooling vanes that was bad. He contacted the warranty company who approved the new fan. He didn't have one on the truck (said we had an odd size) or in the warehouse, but he'd be back the next day to install it. I left the side gate open for him, and in the morning, he called me to tell me it should be good to go.

When I got home and reset the breaker, there was a noise of the fan hitting something for a couple of seconds, and it still blew room temp air. I called Jerry and told him, and he said he'd be back in the morning.
He called me the following morning to tell me that one of the wires to the fan had been too close to the blades and got cut when the fan came on. He repaired the wire and the air started blowing cold.

I was expecting to need a new compressor and only had a new fan. Jerry should have been a little more careful with the wires but did go out of his way to accommodate my schedule and finish up the job after they had my copay check in hand. I would use these guys again even after the warranty expires.

Barbara U.

8/22/2019

I've had AirPro Masters do several repairs and am happy to write a review for them. Every contact with this company, from the schedulers to the technicians, is an absolute pleasure. I've had enough experience with this exceptional company to recommend them very highly.

Tom S.

08/11/2020 12:00:00 SA

jj my air lro tech callef and asked if he could come early as he was in the area. this was great with me.
jj was very friendly and knew what my problem was and the needed steps to solve my drainage problem he removed a large chunk of hardened soap that was blocking the drain then ran a snake to make sure all was fine.
you dont appreciate a kitchen sink til you don't one.
thanks again air pro master and jj

Joel M.

6/29/2023

I did my best to NOT accept this company through American Home Shield warranty company. My past experiences were bad with bad technicians purposely misdiagnosing problems so AHS can decline the service and they would get the business directly by charging inflated prices to the customer. STAY FAR AWAY from this company.

Deby C.

01/09/2020 12:00:00 SA

I found myself with very low water pressure. I almost had to run around in the shower to get wet! Thanks to Javier my issue was resolved and I now have full water pressure again!

Rebecca P.

1/25/2021

I have to say, scheduling was IMPOSSIBLE but Alex our technician was absolutely amazing! I give scheduling a 1 star but Alex 5 stars! He was efficient, extremely polite, kind, professional, courteous, he followed all COVID protocols, he even wore booties. He explained everything, gave recommendations, his attention to detail and his customer service was impeccable! My house is now warm, because of ALEX!! 100% best customer service ever provided since I've lived in Nevada! Thank you ALEX!!!!

Lisa Y.

8/23/2018

Technician was scheduled to arrive between 1-6 pm. At 5:55 pm, I called the office (had to connect via emergency after hour option) and was told the technician running late and he would be here between 7-8 pm. At 8:00 pm, I called the technician and he said he would be there in 10 minutes. He arrived sometime before 8:30 pm, went to our unit and gave my husband attitude that the unit had not been turned off because now it was too hot for him to do any diagnosis on it. He then left (having spent barely 5 minutes total) and told my husband that he would be back tomorrow at 8:00 am. I called the technician upset and he told me I don't talk to you. . . I'm too exhausted! I called the emergency after hour option and was told by the office manager that all they could do was send a technician tomorrow. Our home warranty is the reason we have to go through them but if that was not the case, there is NO way I would use this company. I have paid in the past to use other companies and have had wonderful service but this is such a shame. I will call the home warranty company to complain about our experience with this company. Will update this review tomorrow when hopefully the unit is serviced.

Stephanie C.

05/04/2018 12:00:00 SA

This is the most unprofessional company ever! They are a fucking JOKE to say the least. I only dealt with them because of my home warranty and at the end did not end up getting any service with them anyways THANKGOD. I called them for an estimate on something apart from my warranty and the child over the phone just said NO. I'm like no what? She's like no I was advised to just say no because we don't want to do the job. Don't waist your time or money hereSMH!!!!!!!!!

Cheryl M.

12/10/2022 12:00:00 SA

Came out under Home Warranty, they had no intention of fixing the problem (leaking shower head and faucet) first thing out of technicians mouth was 'I'm not touching this'. And he actually said we don't do small jobs. I could go on and on about the things he said, but it's not worth my time, use this company at your own risk.

Scarlette S.

4/13/2018

I was very pleased with the air conditioning services. Everything I expected was done and more - he changed any filters I had on hand. The company I used to use only offered to change anything I purchased at a high price from them. I needed some freon is 2 of 3 units. All units continued to work well since the visit. My old company would leave and I would have a problem within a week almost every time. I felt like Air Pro Master was trustworthy and hard working. I will use them in the future.

Maya W.

8/15/2021

If I could give them no stars I would. Air Pro Master is a group of rude and discourteous liars and thieves. They were referred to my mom by by her home warranty company American home Shields on July 6th, 2021, to repair her AC unit and after 3 weeks of back and forth and lies the repairs were never done. My mother (70 years old), somehow, live through the 114 and 115 temperatures those 1st weeks of July in Las Vegas.

Their 1st Tech, Chris came to her house on Thursday, 7 - 8 - 21 and changed a Fuse out which lit up the thermostat but didn't fix the AC unit. He did suggest that my mother, a 70 year old woman, climb up to the roof with some aluminum foil and tape and patch up the area which he showed her pictures of. She asked why he had come, and he answered that he did not do that stuff. She informed AHS, and they did a recall. Two or three days later, Karl AKA Tyree, the 2nd Tech came over from Air Pro Master's. He, unlike Chris, did call ahead and showed up on time. His diagnosis was that a transition (phonetic spelling, was needed and stated that he would put an order in as soon as he got back to the office. Amy at Air Pro Master, on the same date confirmed that he did just what my mother inquired. She also said that someone would call my mother the next day on Saturday to set up a date and time for installation. No call came.

also stated during her phone call with my mother that Karl no longer worked there, but that someone would be at her house on Monday to do the repair. It did not happen. After daily calls to Air Pro Master, a week later Adam came to her house, Wednesday, July 21st 2021 to install the transistor. He didn't bother to call ahead or to offer his name until my mother asked, but did say it would cost me $300 for him to do the job, and she sent him back to the liars lair/snake pit aka Air Pro Master.

Since that day and before, my mother has had to deal with unprofessional, and rude Nicki, Vanessa, who seemed OK until she started lying about the repairs not being approved by AHS and insisting that my mother had to pay the $300, that the other female in the trio, Amy, who lies just to lie, my mother is guessing.

AHS, who my mother was calling and voicing her complaints, almost daily, contacted them to advise that the job had been approved on July 9th which Amy, herself had assured my mother on July 10th. She called them several times thereafter, and up until Saturday July 24th they insisted that Adam would be at my mothers house on July 26th to do the job, only to call on that date to cancel and give me and my mother another false date and time. He, Adam, showed up on July 28th, 6 hours after he was supposed to appear, and after AH advised that Air Pro Master had canceled their own contract with AHS several days before period, he attempted to cover up the needed repair with plaster end without my mother's permission.

She notified AHS on the same date, and, on August 3rd, they finally referred another contractor to my mother's residence.

The entire cast, at Air Pro Master, including Eric who is supposed to be the supervisor, according to Adam, who did not bother to return my mothers call or mine, are as slimy as snakes and should get jobs only dealing with reptiles.

Sarah W.

6/19/2019

Our upstairs AC unit was blowing air but not cooling it down. I tried to reset the AC switch from outside but that didn't do anything. I ended up calling our home warranty, HSA, and we were assigned to Air Pro Master. I received a phone call within a couple of hours after placing a service request. Thankfully, someone was able to come out the next morning. At our previous home I had to wait a day or 2 during the most busiest time in the summer. From my experience, most HVAC companies will prioritize the elders and those with babies. However, since I still had a second AC unit working my baby and I waited a little longer without complaining; at the old house. Anyhow, Igor was assigned to our house. We were giving a window frame from 8a-1p. Igor called 20 mins before 9:30a to say he was on the way. Within 30 mins or so he had the AC working again; replaced the capacitor, some other parts, and refilled the Freon. The unit also sounds quieter.

Ann J.

8/24/2017

Initially, this company was provided through my home warranty service in June 2017. Supposedly the problem was fixed but unfortunately the same problem reoccured less than 60 days later in August. Since I was still within my 60 day warranty period, this company was dispatched again. The technician Fernando indicated to me and included as such on my invoice that the part needed to be rerouted/replaced since this was the second time he personally came out. However, he told my home warranty people something completely different that now negates the item being covered by my home warranty. It's strange how the company can provide an estimate for how much it would cost to replace something but doesn't provide the customer the same exact info. I will definitely not be using this company every again.

Joseph B.

7/22/2020

Terrible company. Do not use. Terrible communication and poor reliability. Stay far away! You've been warned!

Abdrea G.

08/07/2017 12:00:00 SA

I don't understand why there's so much negative feedback about this place. But I must say I had a GREAT experience with Airpro Master & thanks to their plumber Javier he was nice and very knowledgeable when I throw 100 questions at him. Once again THANK U JOB WELL DONE!!!!

Cliff H.

08/06/2021 12:00:00 SA

Hot water heater replacement.

First issue was their customer service. On several occasions I tried calling them for follow-up. I was automatically put on hold every time for an extended period, then a message would be given no one was available to take the call and given a voicemail option which was full. When I brought this to their attention they did not address the issue or apologize, only asked if anything else was needed.

Now most importantly the issue of unnecessary and inflated charges quoted beyond my home warranty. Total quote was $760 of additional charges beyond what is covered by the home warranty. I know there is a cost to due business but the price quote was ridiculous.

Permit required quoted $185, contacted city and told cost was $41 and form could be completed by the home owner online and would take 5 minutes.

Modifications to vent $200, not necessary due to current venting has ability to extend length.

Installation of expansion tank $200, confirmed that tank is code by city but not inforced so it is not required. True cost for parts is $40-$50.

Sediment trap $75 which is a enforced code and disposal fee of $50.

Total inflated and unnecessary charges $594.

Buyer beware, do not use this company for any of their services even if you can get ahold them. If your home warranty asigns them for service demand another service company immediately!

Jay F.

08/11/2022 12:00:00 SA

I would encourage anyone needing air-conditioning service to not work with air pro master. In my opinion they are dishonest and unreliable. They were referred to me through American home shield warranty company for an air-conditioning problem. The unit is located on the roof of the second floor which I spoke with him about prior to coming out and they agreed that they could handle it. The technician showed up went on the roof of his ladder and diagnose the problem. He told the homeowner that the parts would be ordered and he would be back to install in about three or four days. Then they contacted the warranty department saying that it was not safe and that they need to go with a company who had a taller ladder. When I spoke with the warranty company they said if you'll provide a lift they can do it. I told him that I'd be happy to provide a lift to bring the parts onto the roof. When I spoke with the company they said OK and she would confirm with the supervisor, Eric. A short time later she contacted you back saying Eric said that they do not want to job. They also informed the warranty company that it was unsafe, resulting in me losing coverage for The work that needed to be done. American home shield is now refusing to cover the service because of the comments that air pro masters made, even after their technician had no problem getting onto the roof with a ladder and diagnosing the problem. Apparently they contract almost exclusively with Home Warranty companies like American Home shield. So they go out to inspect and then say it's not safe or not covered, then they send a second company out who does the same thing and then the item is no longer under warranty since two companies said The same thing. Basically they're all in it together to take your upfront deductible and then not do anything. I will be contacting the Las Vegas Attorney General's office to investigate their practices.

Caroline W.

08/07/2014 12:00:00 SA

We called our home warranty company due to a plumbing problem, and they sent us a plumber, Oscar, to our house. When he arrived, on time, I opened the door to and very polite young man who introduced himself, put on his booties, and got to work. He fixed the problem and answered our questions and was very efficient. I would definitely recommend Oscar from Air Pro Master for your plumbing needs.

Bruce R.

03/04/2021 12:00:00 SA

I spoke to this company and received an estimate to replace my two air-conditioning units with newer units. This company is expensive! I believe I'll keep shopping around as there are many more quality companies in Las Vegas that are much more competitive.

Sissy J.

01/09/2020 12:00:00 SA

Met with Tony and he was straight forward on the price for a tankless water heater. They were quick to install even through holidays. JJ installed and was conscientious about safety. I had a question and Tony went above and beyond to answer my questions or concerns! I love the tankless water heater so far and enjoy lots of hot water on demand without the fear of coming home to a leaking tank. I haven't had it long enough to see a major difference in gas bills but make sure you pair your phone to the heater and use the recirculating option to be sure your water is hot when you need it on demand. Also there was a slight hum but if installed in garage it's only there when using the water. Nothing to bad.

Michael Z.

4/19/2019

Air Pro Master has always been prompt, efficient and thorough when they have had to come to my house for a repair. I have never had issue with their company and/or service. Their tech, Mike, is fantastic and very knowledgeable. I do ask for him specifically when a repair is required.

Tony P.

04/02/2019 12:00:00 SA

It nice to meet an honest air conditioning company had are unit serviced for the upcoming season received an honest opinion of our unit when it time for replacement they have my business. Our tech Rob was great what a difference from Goetll all Goetll wants to do is sell you something at a high price

Bill M.

05/02/2019 12:00:00 SA

Received a call from the dispatcher to set an appointment within an hour after I made the request by email. Tech was here early and called to make sure it was OK. What I thought was the issue, was not. Tech diagnosed the problem and repaired it less than 30 minutes. Outstanding.

Kim D.

01/11/2016 12:00:00 SA

Roman was awesome! I actually had Air Pro Master to my home 2 years ago for my heater, they were honest and professional then so I requested American Home Shield to send Air Pro Master to my home today for a new heater problem..I was so happy to see they sent Roman again, he was just as honest, professional and courteous this time..
A ++

Conrad G.

1/16/2018

This Air Pro Master wants to charged me $700+ dollars for a simple water heater fabrication install .. ridiculous price..i say a total rip off.. i quickly cancel n get someone else for a cheaper $200 dollars cost with materials n install..

Sly W.

7/24/2018

I have cancelled Air Pro Masters from my Home warranty call list. They send incompetent techs and after three Tech visits the problem finally got fixed. In trying to fix a simple leak the office tried to encourage me to buy a brand new unit & instead of sending a Pro technician the sent a very nice salesman who was very understanding and realized I only needed a professional repair Tech. My home and unit is only 6yrs OLD. The salesman actually saw another potential problem that most of the Techs ignored & didn't seem to care. Now I have to call another company to address the problem, pay another 125$ and repair. The 3rd and last technician did repair the unit very good. However, DO NOT USE THEM.

Robbie W.

2/25/2022

This is the 2nd time that our insurance sent them to us and I am glad that they did. We had another good man as our serviceman Fernando did an efficent job on both items that needed service. The first one was the bathroom left side sink that had a leak and he showed me where it originated and why it happened. The 2nd one was our garbage disposal in the kitchen sink and he performed a few tests on it and each time it failed.
He immediately changed it and in timely fashion to our liking. A very clean serviceman was Fernando and was very good at his job. I recommend him highly. From now on if we need service again I will ask my insurance co to send us Air Pro Master as they proved to be The Best

Lola S.

8/14/2015

Excellent service Tiersa and Jason were phenomenal. They were caring, professional and very informative. They did everything that they said they were going to do. They truly were concerned about fixing our air conditioning and making sure that our needs were met and I highly recommend this company and dealing with Tiersa and Jason made a bad experience with our air conditioner going out... much nicer!

Angela H.

10/30/2018

I started to have a problem with water hammer a week or so ago. After youtube videos and how tos, nothing consistently worked/fixed the problem. I called my home warranty company on Sunday and was assigned Air Pro Master. I received a phone call bright and early on Monday to schedule a same day inspection! Fernando was on time and actually listened to my tribulations in dealing with this problem. He was able to calm my nerves a little when he assured me that my plumbing wasn't going to explode. He diagnosed the problem right away and said to expect a phone call on Tuesday. As promised, I received a phone call bright and early today to schedule a same day repair. They confirmed that the warranty covered the part and labor. Fernando was back and had everything changed out quickly. It is early still, but so far no issues and I had every sink, shower, and toilet running simultaneously (as requested before he left). Thank you!!!

Joan F.

08/02/2018 12:00:00 SA

I am writing this letter to compliment Air-Pro Master and their professional staff for demonstrating the true meaning of customer satisfaction. We came home from out of town after traveling for a family funeral and found our unit broken. We called several companies that day, which was one of the hottest days of the year. All the other companies were busy and said they could not even see us for at least another 1-3 days, but when I called Air Pro at 1:15 p.m, they said... the technician is on an appointment, but I will ask him to see you next. They came out to my house that same day. Mind you we live in Las Vegas where the temperature gets 110-118 degrees. That weekend was one of the hottest (115 degrees). I expected great service and they delivered! I needed a Brand new Unit (Furnace and Compressor). The old unit was 18 years old. Their work was absolutely superb, thanks to Mr. Caesars and Mr. Greg, who worked diligently, they were Professional, Helpful and Polite, they didn't drag their feet, they didn't dawdle around. They even put down covers to protect our floor while they were working and cleaned up after themselves when they were finished, they did not leave one shred of dirt. Honesty and great customer service are hard to find in the service industry today but we found it was Air-Pro Master. Mr. Ed, the pricing could have been a little bit more competitive, but it is evident that you put your customers in high regards and we thank you for providing such fast, honest & friendly service! The cool air is amazing, we love the efficient way the new air system works, and we will definitely call them if we ever have any heating or cooling needs in the future. I would definitely recommend them to everybody we know! Thank you!

Joan - Las Vegas, NV

Fred B.

11/05/2019 12:00:00 SA

Needed the furnace/AC clogged evaporator coil cleaned and wanted the furnace ducts cleaned at he same time. Took three bids and hired Air Pro to do the job. Two crews came out, one to clean the ducts started first and the coil cleaning came second. They both finished up about the same time. Like I said I took three bids on the jobs, one was expensive but the other two were in line with what I thought it was going to cost. I chose Air Pro Master to do the job and I am glad that I did. Techs were professional and hard working. They also answered any questions I had.

Jan J.

11/30/2017

These guys were sent out because they have a contract with my warranty company. Even though they were told I needed a new water heater, they still sent someone to look at the job. Which was a waste of my day. This was on a Friday and they didn't come out to do the install until the following Monday! They sent a 2 technicians to do the install and it was done in a short time. The BIG thing I'm complaining about is: The Department of Development Services charged them $56.57 for the permit. They charged me $185.00 !!!!!!!!!!!!!!!! When I called them on it, I was told that rest was administrative costs!! $128.43 for paperwork!!!!!!!!
Don't let these con men in your house!!!

Kevin H.

01/09/2020 12:00:00 SA

The service I received was very professional and on time. The person that came out fixed my toilet and changed the garbage disposal in a matter of 10 minutes. He fully explained to me what he did. Great service. Thank you and I would definitely use their services again.

Suzie Q.

4/29/2020

At first i was very upset, I'd called AHS for service on Saturday. They assigned me to Air Pro Masters. When they didnt call me on Sunday I called them. They are closed on Sunday, and were closed by the time I'd called on Saturday. Why did AHS assign me a company that could not be reached or service me until Monday? I am in Las Vegas, and we are under a severe heat warning. That upset me. When contacted the office Monday though they gave me a timeframe during which the tech would show up, between 1p and 6p, and told me he would contact me appx half an hour before he would arrive. He did call me and announced his name and told me he was on his was. When he arrived he asked for the A/C's symptoms. Having been informed of the problem he assessed it would be something to do with the circuit board. He was right. He made a minor repair and the A/C was fixed and is working well. He also took the time to inspect the parts and condition of the overall system which he concluded were all in great shape. I was verrrry pleased with AirPro Masters. AND I was skeptical going into this, I'd read the not so favorable reviews. My confidence level was low, but they were sent by AHS my home warranty company, so I had no choice. I'm glad they were sent. They did a good job. Thank you.

Vera H.

6/25/2016

Horrible service! Had a mainline leak. Jose came over and had us sign an estimate for the AHS service fee. Jose said he had to go purchase materials that were listed on the estimate. HE NEVER CAME BACK! No phone call from this company or Jose. 2 hours later, AHS denied service. Avoid Air Pro Master and AHS. As a longtime AHS customer, we've never had a company come out and just disappear without word. It was a mainline leak! We'll never use Air Pro Master and will also get a different home warranty company if they don't fix the mainline leak. Terrible plumber (Jose) and terrible company!

Kathryn S.

3/24/2023

Moved into a new to us home and our heater was not working, we reached out to have the system fixed and Air Pro Master came out same day to look at the system, quoted me $6,000 to fix the unit, and told me that it needed to be replaced. However; I called another company for a second opinion, turned out it was a $60 circuit board that needed to be replaced and was done within 2 days. Air Pro Master called to follow up with a special of $39 to inspect and prep my unit as a special for this upcoming summer, when I told the guy my issue as to why I won't be accepting the rate because I didn't want to be told it's another $6,000, he hung up on me. It's really disappointing.

Thomas M.

08/08/2018 12:00:00 SA

The company was assigned to us through American Home Shield when our A/C went out. They came out the same day (which was great because it was 112 degrees) and called ahead to state they were only minutes away. They arrived on time. The tech, Alex, was professional and courteous and we felt very comfortable with him working on our equipment. The best part, he diagnosed the issue quickly and took care of it. He did not try to sell anything and did not tell us any horror stories about the condition of our system, which is something many companies do (Goettle for one). If we have any further issues we will request that this company get the job through AHS. We were that pleased.

C T.

11/14/2018

For plumbing needs, great job through my HWA. Both visits on a 1-6 appointment the tech showed up about 1:30 with an 'on my way' call. He happily answered all my questions.

Luca C.

07/10/2018 12:00:00 SA

The worst experience ever.
I called this company through the Home warranty, they came and the technician, Roman, (sales person) just tried to sell a new unit for over $7,000!
He said the condenser wasn't unfixable. The day after another company came and fixed the problem!
It's a shame, don't call this company!

Francis R.

10/18/2018

I have a horrible experience of being serviced by this company through my home warranty company. I had a failing water heater. After scheduling a technician to come to my home, it was discovered that my water heater needed a part replacement. The technician that they sent over, Fernando, installed the replacement part however he did not check whether after replacing the part that the water heater would actually start working again. He left my home without checking his work, and also failed to start up the water again. Not only did he leave me with cold water again. But he left me with no water. This is simply unacceptable from a service and customer service oriented business. I have never worked with a company that not only didn't finish the work but also doesn't check that their work was done properly. I also called the emergency number and well let's just say I hope your house is an actually flooding and that you need them in an emergency because they obviously don't care. I hope to never work with them again.

Jessie C.

07/08/2020 12:00:00 SA

Javier was very friendly, helpful, quick yet thorough. He provided some tips to keep my toilet and garbage disposal running well.

Steven S.

12/14/2020

Techs are liars... the idiot never even opened up to see the setting let alone to diagnose that it's supposedly in default setting... FACTS before came out first time and replaced cartridge had hot water and would get hot well within 20 seconds.. now run for 30+ minutes and never gets hot.. so obviously something wrong from before to now... So their first teach obviously did something wrong.. but their customer service is so messed up they don't want to fix their screw ups what's so sad is doesn't even requiring ordering any parts and probably only take tech probably 2 minutes to resolve issue instead wants to continually lie to get out of the work.. but okay I will keep on calling AHS and keep reopening claim keeping them to have to come out to Lie about the issue so since they like to obviously like to waste gas and time that could go to another customer cause don't wanna fix their screw up then I will gladly continue to waste their time....

R A.

01/07/2020 12:00:00 SA

If there was a way to give them 0 stars, I certainly would. This is the absolute WORST company I have ever had the misfortune to deal with, from not coming when they say they will and on one occasion not showing up at all with no way to reach a person until a Monday, after a Saturday no show, to not having the right tools or parts, to total lack of concern or communication. I have asked on multiple occasions to speak to a manager or the owner only to be told, someone will get back to me within 24 hours - never happens.

In addition, after being left with a unusable shower for weeks because the technician BROKE the screw and said he'd have to order parts and tear into the wall to modify the line for an additional $275 and not hearing from them and not having any success getting it resolved either with them or the home warranty service, we had someone else come out and it was fixed within 15 minutes without any modification.

I've only listed a very few of the reasons this company should not be trusted or hired and this could get very lengthy if I went into the entire story of the last two months. The ONLY reason they were here more than one time is because of the home warranty service and that's another review in itself. Beware!

And Tony's response below is typical of how he's responded to other reviews. Ignores the issues and the complete lack of work ethic in said company both in the office and in the field. As I said, there are SO many reasons this was not handled professionally almost from day one, I could write a short book.

Further, after dealing once again with AHS, they agreed to send someone else out as one of the problems that they did supposedly fix was not in any way, shape or form working the way it should. The second company came out, fixed the problem in five minutes and it's working properly.

Air Pro Master is neither professional or master of anything except lying, again, which was obvious from the repair done over this morning, and extremely poor customer service. I will diligently warn everyone every possible chance I get to avoid this so-called company.

Joe F.

10/02/2015 12:00:00 SA

Javier came out today and did a great job ! He was nice and professional !

Cece S.

8/20/2020

Our unit stopped working this week during the record breaking heat!! After having another AC company come out and give us a quote, I called Air Pro Master!
Mike at Air Pro Masters was VERY helpful and patient! They got us on the schedule the same day we called. When the tech arrived he was friendly and helpful. Frank fixed the unit and the price was SO reasonable!! Air Pro Master is my new AC repair company!! Thank you for your help!!

Karyn G.

07/11/2022 12:00:00 SA

I called my home warranty company 3 days ago for a leak and was told this company would schedule with me to come take a look. No response whatsoever. Old Republic Home Protection is a waste of money, obviously I won't renew and I finally called this company and was on hold forever before giving up.

Claire S.

10/22/2020

I have the same complaint as everyone else

My home insurance referred them to me

It's taken a few weeks for this company to fix a water problem

They told me a technician would be arriving at my home between 1-5pm but they showed up at 11am

9/10 they won't pick up
The phone
Always sent to voicemail they never return calls
A man finally picked up ave said call back and press one ! Then hung up
On me
I finally had a rude female pick up
The phone at 4 pm to tell me it's after hours and to call back - ridiculous

I cannot even be bothered to write anymore about this unprofessional company seriously !
Smh

Rolando M.

12/07/2015 12:00:00 SA

This Company is a Joke. Been dealing with them over 2 weeks and the water heater issue still not fixed. They don't call back and after we call everyday to check status now they're refusing to do the job because they feel harassed. It feels more like they don't know what they're doing and they have no sense of urgency. This company is incompetent. And as you can see on other reviews they had the same issues. I have no idea how they can run a business this way specially when upper management cant come up with a solution. Don't waste your money or time, you will be very disappointed.

Nate S.

2/20/2019

Plumber came out and diagnosed a tub drain issue upstairs and also took a look at water damage caused by the leak. Referred me to a great restoration company to repair the water damage, got the correct drain piece for my tub and also made sure it closely matched current hardware. Great customer service, very professional and quickly addressed the issues I had.

Jackie B.

09/10/2019 12:00:00 SA

All negative reviews listed on Yelp concerning this company I truly agree. My advice, if you have AHS and they send Air Pro Master to service your request especially if it has to do with the water heaters ask if Scott is available. I requested services for our water heater around Friday, August 30th with AHS, they immediately scheduled someone to come out on Saturday 31st but it took until Sept 10 at 5:30 for a resolution, a new water heater. The only kudos to this company is Scott, a gentleman who I wish had the initial job order.
Without having to write a book, concerning the entire experience I will say, parts had to be ordered (which didn't work) appointments were canceled (not on our part), time slots of 8-1 were changed to 1-6 on same day (Note; I was contacted at 12:40 by office that tech was coming at 3:30 and that didn't happen.) I had to call office and they stated tech would come within an hour. Tech finally shows up at 4:45 spends all of 5 minutes to tell us we need a new water heater (days appt., had to be adjusted to accommodate). Tech took apart the cover and straps which protect the water heater in place, made the statement someone will be here first thing tomorrow morning to install you a new water heater. I had to contact Air ProMaster to find out the status of that new water heater situation that following mid-morning (no call from company). Now mind you, I have a hospice patient residing here and the company was well aware at least the CSR Ashley was informed of this information
NO expediting our request! No harm but truly foul. Oh, just a note if you have AHS as your home warranty company get rid of them. They are useless and according to Consumer Affairs and also the Las Vegas building permit Department they have received nothing but continuous complaints about they're non-contractual work ethics. I am definitely in the market for another Home Warranty company.

Cj C.

9/15/2018

They squeezed me in on a weekend when it was hot as heck to check our ac unit. Igor was friendly and quick on repairing the problem. Thank you for a great job done

Trey G.

5/18/2022

What a crock, believe all the reviews. AHS contracted dog poop of a company. Came to my house, diagnosed the problem, said they needed parts, and never heard from again. Closed out the job as completed with AHS got their $75 or whatever. When called out on it I was told Somebody said they didn't want the repairs by the talking domesticated Yak that identifies as the dispatcher. Crazy how yelp reviews reveal the true company ratings...4.4 on Goggle...what a crock!

Tish F.

2/26/2020

Mike was very professional and fixed the shower faucet very quickly!
Highly recommended !!!

Laurince L.

10/13/2018

Javier is by far one of the best plumbers I've ever met. Not only did he tell me the issue with my pool and house leak issue, he instructed me how to fix the issue without spending thousands of dollars (less than $20 to be clearer). I would highly recommend him to anyone looking for a plumber that knows his stuff and would definitely call him in the future! Thanks Javier!!!

Jim V.

10/07/2021 12:00:00 SA

This company does a lot of work for the Home warranty company. As such, they find ways to overcharge every customer because the Home warranty companies don't pay very much to their contractors. I had American Home Shield 3 yrs ago and my hot water heater failed. This company put in a new one and they charged us an extra $100 to make the gas connection. Then, only 3 years later, the thing failed, leaked all over the place. It was a 6 year warranty on the tank, and nonetheless, they charged a whopping $600 just to change it out. I found out too late that I could have changed it myself by bringing the old unit to any company that supplies this brand and they would give us a new one. We had the right to do this, or hire a handyman who would do it for less than half. So, do yourself a favor. Don't pay these guys their highway robbery fees. Get a handyman or if you are handy, do it yourself. It's really very easy except for the lifting part.

Terri H.

7/28/2017

We did not want to spend $250 for refrigerant when the tech wasn't even sure that was the problem- we got a second opinion and it had plenty of refrigerant - so now they are stating because we 'turned down' their recommendation they won't come back out and I have to request another service call - they don't want to replace my a/c because they are in cahoots with our home warranty company.

Robert G.

9/14/2012

They came out and supposedly fixed a leak in my ac unit. 38 days later,it started blowing warm again. I called them to come back out and they said that it had been over 30 days and I would have to pay another service call. They didnt care that the problem was never fixed in the first place. I will never use this company again!

Cris S.

2/13/2018

Was worried when AHS sent this company to repair my AC but Alex came out, diagnosed my issues and replaced my condenser and repaired what needed repairing and only paid for refrigerant which I was aware of and AHS paid for the rest. Saved me thousands of dollars in having to buy a new one and at least I now have an EPA compliant AC as well.

Sue L.

12/04/2020 12:00:00 SA

I had a terrible service with customer service. I don't like providing terrible reviews but their customer service is rude!!! The only reason I'm using them because of my home warranty. I will update more when the plumber arrives and hopefully fix the problem.

John S.

2/15/2022

My water heater went out the other day and I called AHS for warranty. I have read horror stories about using AHS and have my own as well. I've seen reviews about a bunch of issues with the water heater claims particularly.

I have to say I had zero issues. My home is 6 1/2 years old and the heater died right after the warranty was up. I called AHS and paid the $75 fee and hoped someone would come same day. Air pro was sent out with a four hour window of 12-4. They arrived a few minutes after 12. Jose came and quickly determined a replacement is needed and let me know the process. He said that since it's a newer house they don't need to bring anything up to code but that AHS probably wouldn't cover the permit fee. He told me they are going to be back out the next day with a replacement.

This morning I got an email saying that AHS wasn't covering something and it was the permit which cost me $185. The office called me right at 8am and told me about the fee which I paid. They gave me a four hour window of 1-5 and Gustavo was out right at 1pm. Took him less than an hour and a new heater was in place.

This whole job would have been $1100 at least and I paid $75 for service fee and $185 for a permit. I'm pretty happy and would call this company again.

Both techs were awesome and right down to business and the office staff was nice and communicative. Thanks for making this a great experience for an otherwise unfortunate event.

KC P.

05/08/2020 12:00:00 SA

Had a water heater leak that resulted in construction being needed to replace the wet walls. My home warranty company hired Air Pro Master to replace the broken water heater.

They came out with a water heater, and charged me an additional $150 for extension lines to connect the water heater on the ground instead of in it's mount (since the mount was going to be ripped out and replaced as part of the construction). The team arrived and took the old water heater and our water softener out of their mounts in the wall and set them in the garage.

When the construction was completed by another company, they came back out and put the water heater back in, but refused to re-install the water softener. First they said they didn't have the right guys or right tools to get it back into place (it's heavy), then it was that there was going to be an additional charge since that wasn't the warranty covered item, then when I called the company they indicated that they wouldn't be putting it back at all, that the softeners are typically faulty and they didn't want to be liable as that's not the business they want to be in.

On top of it all, they took all of the extension pieces that I paid the additional $150 for in the beginning of the job. When asked about this, the company stated that the work wasn't for the additional connectors needed, but instead to extend the vent. Doesn't really matter, they took the vent as well.

Did they do the job? Yeah.
Were the guys on site nice guys? Yeah.

But they could have been much more up front about what the $150 was for and what I got for that money (and apparently don't get to keep), and they could have been more up front about the water softener.

Now I basically have to figure out how to get a 300 pound softener back into place and connected on my own.

David U.

06/12/2019 12:00:00 SA

Air Pro Master was assigned by my warranty company to replace my broken water heater. They sent out a representative to assess my situation 6 hours later & said they would call me the next morning after they got approval for the cost from my warranty company. My warranty company would not approve $500 of the cost even tho they sent me an email clarification of my contract showing the permit costs were covered. I continue to get that problem resolved with my warranty company. Needing the water heater replaced, Britney scheduled the repair after I paid the $500 and sent out a crew to do the work. Both Scott & Joe did an excellent job and had my heater in place in 1 1/2 hours. Nice guys! Air Pro Masters is an excellent company & very professional. I wish I could say that for my home warranty company. Stressful.

C M.

09/11/2021 12:00:00 SA

After several days of phone tag, a woman who states she is scheduler connects with me on phone, tells me i have 3 hour window for appt, in 4 days. Its hot in vegas and i havent had my AC working for a couple days already, took that long to get them on phone, even my dog is panting all the time. in trying to get sooner response, the woman on the phone, who would not give her name, was extremely rude and dismissive. she did tell me that since i have more than 1 unit (big house) that I should think about those people that only have 1 unit. She did tell me there was something she could do....CANCEL MY ORDER.... which she did, as soon as she hung up on me....I know its hard to find workers these days.....but really? Are they this desperate to fill a spot that they hire totally angry and rude people? I shudder to think about the work preformed if they hire techs the same way. I guess she did me a favor, the warranty company is embarrassed and has another contractor set up to fix our AC

Pamela A.

09/11/2020 12:00:00 SA

Not real happy. Still waiting for a water heater replacement. Call on Saturday they were off for the weekend they said call back Tuesday as Monday was a holiday. Called Monday they were suppose to be there Tuesday but never showed. I called and they said they never got the contract but would be out Wednesday. Came Wednesday said it needed replaced. They would be out Thursday never showed., I called Friday said they needed pictures of dry wood before they can replace but would not be today. Hmm now its going to be the weekend again. How many cold showers can a person take. Wish I would have called someone else, someone who cared.

Judi T.

06/12/2018 12:00:00 SA

This company is ripping customers off! My home warranty company sent them out to replace my water heater, the told me there would be added charges, which I expected! They charged me $185 to pull the permit, which in Clark county cost $60 and you do it online and get a instant permit. They also charged me $100 for a 3 inch long pipe , that at the most costs under $10. Do not use this company, the think retired people are stupid. The only reason I allowed them to charge me this, is because the day before they came and got my old water and so I had no negotiating power. I thought when they took it out the would be repacking it that same day. Had to wait until the next day for the new one. My warranty company pressed the to put it or I would have had to wait the whole weekend without a water heater. Forgot to mention the removed my water heater at 10 am on a Frida

Tim H.

7/19/2013

They were sent out to us by our home warranty service, which should have been my first red flag since our home warranty has been terrible. There was a $60 service fee for them to come out. They said that the issue wouldn't be covered by our home warranty, but they would fix it for $30, so we would owe a total of $90. We confirmed with the service guy three times. We paid the $90 in cash, then got a bill later from our home warranty for an additional $60. Air Pro Master then said the repair was $90 and we still owed the $60. From now on, don't trust anything that comes out of their mouth, make sure it is crystal clear in writing.

Steven L.

12/12/2020 12:00:00 SA

stay far away.. They came out a few months ago cause my shower was dripping wouldn't turn all the way off. Under my home warranty they came out and fixed it (but didnt fix it) since then I have no hot water... So called back out and the guy said cause something about the cartridge has to be adjusted for flow of hot water.

But because of his bogus report to the Home Warranty Company it got denied. Even though it was their mistake.. So I appealed they came back out and again without any reason today see the case/request was closed and still have no hot water in my shower.

Nicole B.

4/28/2021

We've had our AC unit serviced by Air Pro Master for a couple years now, and I've recently taken on the house responsibilities. Their great service ensures I will stick with them for years to come.

What I like the most is they will make recommendations without being pushy or hard-core upselling. For example, the AC unit just received its $49 seasonal maintenance for the summer, and the the service tech Arnold said everything looked good. He showed me pictures and recommended the evaporator coil cleaning, but he said this wasn't something that was absolutely necessary at the time. He recommended to have it done within the year. From there I felt comfortable enough to ask about 2 more recommendations, which he priced out for me on the invoice. I didn't get the impression he was trying to gouge, as I have with other companies in town.

Arnold was knowledgeable and professional, he took the time to answer my newbie questions with patience and personality. Thanks again!

Nick T.

06/06/2019 12:00:00 SA

Forced to use them due to home warranty company. Water heater blew on Sunday morning, they came out Monday before lunch. The guy came out to look at the unit. He agreed it needed replacement, but he couldn't replace it so someone would come back tomorrow (Tuesday) morning. Tuesday at 9 they called and said, the tech doesn't haven't authority to schedule the install So I took Tuesday off for no reason, and I was rescheduled for Wednesday. I had to take another day off to accommodate. They didn't give me any discount and the lady didn't seem to care at all that I was inconvenienced. So my family and I got 3 days of cold showers, I got to pay full price, and I get a smaller paycheck. Thanks Air Pro Masters!

I will say 1 positive thing. All 3 of the techs were nice and seemed knowledgeable. I've got no problem with the guys they sent to my house. Big thanks to those guys.

Brian W.

04/12/2017 12:00:00 SA

Worst HVAC company in Las Vegas. Through our home warranty we have to use who they give us. Of the three companies the other two had a sense of urgency and technical skills to diagnose and fix issues first time. Air Pro took they're time making an appointment. When tech showed he did not want to be on my roof so in order to fix our air conditioner I had to sign a damage waiver so he could stand on our patio cover. Cover not made for standing like roof but wanted to be able to run air conditioner for my asthmatic children and wife. After a hour tech doesn't know what's wrong and has to leave and consult with colleagues. No contact from him or company for two days when we finally call them. They tell me that a part had to be ordered, a relay which is a pretty common item to go out. Takes a week to get this common part they should of had on hand. Then takes two days to before they get back out. Two hours after scheduled time get a missed call and called them to be told that they re prioritized our appointment and maybe tomorrow. Called to complain and told maybe after 5pm . Treated like I was being unreasonable and should just be patient. Maybe I should or maybe I will change home warranty as to not use them anymore.

Jeff J.

11/05/2014 12:00:00 SA

This company is a joke. They have their heads so far up their asses they can't think straight. The manager who answers the phone is a b*tch. I'm surprised you still have your job sweetheart. I would've fired you years ago. I'm not sure who was that unintelligent to hire you. This company has no idea what they are doing. Don't waste your time with this joke of a company.

Tony A.

09/04/2021 12:00:00 SA

Ish avetisyan was the tech that came out to assess my plumbing issue and he is a world class jerk! That's putting it mildly. I'm a new homeowner and rather than simply explaining his company's relationship with my warranty company and the process for getting my repairs done, he was more interested in being condescending when I asked him questions about the job. He then took his time submitting his assessment (over a day) to my warranty company who had to email and call him several times so they could proceed with the work request. I wouldn't ever recommend him or his company for anything whatsoever. Worst experience I've ever had with a pro or master.

Brenda C.

8/14/2017

This is the worst service !! They have been to my property several times for the same issue it is still not fixed they rigged my unit the quality of work is awful I would never recommend this company to anyone here in the Las Vegas Valley...

Art S.

06/12/2017 12:00:00 SA

Be aware!!! Not an honest company. This company was sent from my home warranty company American Home Shield (AHS) when I needed a new water heater. The Air Pro Master technician said I needed a bunch of stuff not covered by the insurance so I paid $430 in addition to call out cost of $125 to AHS. I was told I needed new earthquake straps and a drip pan and a bunch of other stuff. I never got the pan and straps and was overcharged $160. I've been trying to get a refund but all I get is the run-around. This company is not legit. Do NOT use!!!

Janet S.

10/07/2020 12:00:00 SA

Air Pro Master was the plumbing company assigned to fix our water heater from HSA. They came out to evaluate the heater. We chose not to fix it right away as we were waiting for a quote on a tankless system. At the time of the visit, they charged us to $150 to disconnect the our water softener and to drop or move the system off the pedestal to a different part of the garage. We were told that even if we did not go with them for the replacement system, the $150 would cover the removal of the water tank. Today when I finally got a hold of someone in the office, I was told that the $150 does not cover the disposal fee, there would be a $185 fee for someone to come back and pick it up. I was also told that if they had hauled it away on the initial visit, they would have charged more than the $150. I am extremely upset that they do not clearly represent all of the fees involved with a job, and then they want to charge you extra because you are not knowledgeable about how they work. I am glad I chose the cash out option on my claim so that I can use a plumber I can trust.

Yvette D.

11/17/2019

I can't say enough good things about this company and its employees. A few months ago in the middle of Summer, we were days from closing on a quick home sale. We required a minor repair on our furnace air vent to keep the buyer and Mike gave us a fair and fast estimate. His technicians showed up the next morning on time. However when I met them at the vacant home, I discovered that the AC no longer worked. I called Mike and he assuaged my anxiety by saying he'd finish the job for me that day. In less than an hour, another specialist for HVAC (Frank) had arrived and quickly diagnosed the issue. I had all repairs completed that morning and at a fair price. I will call these guys for maintenance or repair. They were professional, ethical, timely and truly cared.

Mary W.

09/02/2022 12:00:00 SA

I paid the $67 fee for them to come out. They came quickly. The tech was friendly but didn't listen to the problem. He checked out the A/C fairly quickly, told me it was some expensive part ( over $2,000). Found out it was something else, a $200 part. Thank goodness I called for a 2nd opinion.

Kristen J.

08/07/2020 12:00:00 SA

Unprofessional and horrific customer service. A technician from this company was sent by our home warranty service to do an emergency repair of our hot water heater. Upon learning that our hot water heater still had some time left on its Kenmore warranty, the technician told us that he did not want to do any work on our case because it meant he would have to work with Kenmore. He said the home warranty service would have to find someone else. He simply left us with the broken hot water heater, and then neglected to let the home warranty service know that he did not help us.

Hussain H.

8/18/2014

I have used Air Pro Master 3 times now. The first two times went flawlessly. The technician's name was Jason and he was amazing. Moving on this this experience, I called AHS home warranty as usual to get this scheduled, then called Air Pro Master to find out what time the technician would be coming today. The rep, KRISTIN, told me that someone would be there between 4pm and 7pm. I told her that I live in a condo and the HOA people leave at 4pm and they have the only access so it would need to be before then. She said ok, no problem, I'll have a different window of 3pm-6pm for you and I'll make sure the technician is there before 4pm for sure. I said, Ok great, anytime before 4pm works, I'm just 5 mins away at my office. Just call me when they're on the way She said ok great. Well, then 3pm rolls around and I haven't heard anything so I figure it's better to be cautious and call to check the status. She said well one of our trucks broke down, so we won't be able to be there til tomorrow. I said ok, I understand, but why didn't you call me when this happened so I could make other arrangements. She had no answer for me. So I called the home warranty people back because she wanted to reschedule for 11am - 3pm the next day. The home warranty company says this is absolutely wrong and three ways her to be on the line. The girl at Air Pro Master wouldn't stop yelling at me over the phone. Absolutely unprofessional, I will tell everyone I know not to use them.

Lauen M.

08/02/2021 12:00:00 SA

I had a $300+ faucet replaced. About 50 days later the faucet became loose and needed to be tightened.
I had this done by my service warranty company and of course they want me to reopen the claim but pay another $100.00 DEDUCTIBLE.
I called Air Pro and they said the fee for them to come out is $65.00 plus parts because it is over 30 days and business is business.
I do understand business is money but what happened to customer service and helping the customer. I would try to tightened myself but I just don't have the tools to do so. It would be a quick fix for them or drop off the tool and I will do it myself.
I was warned about this company ...should have listened.

Lori S.

6/26/2021

BEWARE Air Pro Masters especially if sent by a home warranty company!!! See the photos attached.

They came out on a home warranty ticket we logged with American Home Shield, because when the a/c unit to our bedrooms was manually turned off, or simply reached the temperature that it was set to and shut itself off, the fan would stay on constantly blowing hot air back into our rooms unless I went and turned off the breaker in order to turn off the fan.

Air Pro Masters went on the roof and came down saying the issue was with our coolant and that the R22 coolant was the wrong coolant for our unit. They said we urgently needed to flush the unit and put in the right 407 coolant and replace the compressor valve. That was going to cost $1300 and wasn't covered by AHS because it was the wrong coolant. We were desperate to have the a/c working for our children's rooms prior to the coming summer heat, so we paid for the work, and the $75 fee to AHS. When they were done...

1) The fan still doesn't shut off unless I flip the breaker off.
2) The air coming out when the unit is off, is now 104 degrees because it's summer and I think it must be pulling air in from the attic or something.
3) When the a/c was on below, the air that came out was really cool, like 51-55 degrees. Now it won't blow out any cooler than 68 degrees which won't cool the rooms at all. It also seems like there's less pressure.

We had a friend from Oregon here visiting for a day or so and he works for an a/c company and he climbed up on the roof and immediately saw that Air Pro Masters installed the new compressor valve for the 407, but neglected to remove the R22 valve, so for 4 months we have had two fully functional conflicting compressor valves competing with different information being given to our unit and with this there's a high probability that the unit has been passed liquid rather than gas potentially damaging the compressor.

We called Air Pro Masters who said they wouldn't even come back out to look at this without another ticket from our home warranty company so we had to pay another $75 and then they still declined to take the ticket so AHS sent out Doctor Cool.

Doctor Cool discovered the issue with the fan was a faulty wall thermostat, which was $90 and done. But we still have a second conflicting valve connected to our a/c unit that could damage our compressor if it hasn't already and Air Pro Masters didn't NEED to do anything to our coolant or valve... the air that came out was cold. R22 was NOT the WRONG coolant for our unit, it's simply been discontinued. It wouldn't have hurt our unit and it had nothing to do with why they were called out. But NOW our unit won't cool because of the conflicting valves and the fact that 407 is so much less efficient at cooling than R22.

Air Pro Master's:
- caused us to have no ability to cool our rooms this summer
- replaced coolant they didn't need to and made it sound urgent and it wasn't.
- they sloppily left the secondary R22 valve connected and working as well giving conflicting information to our unit making it even less efficient and potentially damaging our compressor
- their only response to all this is that we should replace the unit
- they won't even come back out to correct their sloppiness, even tho I have two second opinions that this is a serious issue
- they won't even take our home warranty ticket

The absolutely know, that what they did was wrong, fraudulent and there's no way we should have to replace a unit that was functional because the thermostat was faulty and wouldn't turn off the fan.

Here are photos to prove they left both valves in and functional... it's insane... BEWARE this company!!!

Andrea D.

09/04/2019 12:00:00 SA

Great response time. Needed some service advice and pricing and got back to me within minutes. Also came and installed a new garbage disposal and with labor was very very reasonable. I highly recommend this company to anyone who needs quick and reliable and must of all courteous and inexpensive work done. Ask for mike. He was great. Thank you for fixing my leak.

Michael O.

9/15/2017

Had NO choice but to use this company since the equally horrifying American Home Shield put me with them. There is a leak coming from SOMETHING in my bathroom - and this workman was unable to find it - UNACCEPTABLE. Know your job - or get another one. And now i see by other reviews on here - i'm not alone. What a joke!!! Avoid this company.

Nick M.

07/06/2016 12:00:00 SA

I'm not sure what all the bad reviews for this business is but they are not true.

On the 4th of July my A/C died around 11pm and it was HOT! I called AHS (American home shield) and they put my claim in and assigned this company to service my broken A/C. They came out the next day at 4pm!

Air pro Master is amazing! Carlos Rosas was the technician who repaired my motor in the A/C fixed a couple of additional parts and explained everything in detail what and why the A/C unit was broken. Very professional and Very informative! Job was done in an hour and a half. Very pleased and would recommend this company to anyone.

5/5

Natalie F.

1/31/2019

My heater gave out on me this week!! My house was freezing! My friend had told me about Air Pro Master and how she's been with them for years so I called them over to fix my heater! They came to me as soon as possible and fixed the problem! I didn't know how awful it was to not have a heater, especially during winter. They did a very professional job and the man was very respectful! Thank you Air pro master!

Duke N.

08/06/2021 12:00:00 SA

They provide very bad service, put you on hold and doesn't response to messages or emails, if they cannot handle the volume of business they should hire more people in order to handle it. This is just plain bad management and if they can't manage this how do you think they will be able to handle yours?
I definitely not recommend this business to anyone

Heather S.

11/03/2019 12:00:00 SA

Rude plumber, didn't check the actual leak and declared no leak even was water continued to pour out in basement. Don't bother with them for plumbing or manners.

Tonya L.

9/20/2015

Beware!!! Techs have no idea what they are doing. We dealt with them more than once because of our home warranty. The customer service people are rude as hell and they tried to charge us $6,000 for our A/C and we had someone else fix it for $500. We had a water leak and first they said it was the pool so we had to call a pool company but they found no leak. We call APM out again and they said the leak was in the bathroom and they would rp open the walls. We requested a new tech and that guy said it was a slab leak and the would need to charge $7,000. Fnally we called someone else and they found the leak was in the sprinklers. stay away from these guys.

Tina P.

06/02/2014 12:00:00 SA

A pleasant experience all around. The gals on the phone worked around my schedule and were very accommodating. They explained all that needed to be done and definitely saved me some money too!

Jason C.

2/22/2021

BEWARE - Honest review. Thinking back on our service, we're in the middle of a pandemic and the technician never bothered to wear a mask while in our home, not to mention the problem was never full fixed even after multiple visits for the same issue.

Big L.

08/03/2022 12:00:00 SA

I recently moved to las vegas my new home is covered by Amrerican Home Shield. This company was sent out, Quickly i realized this was a scam. This omapny does not work for you they work for the warranty company and thier job is to lie and give reasons to the warranty company to get out of covering the repair, Not only this but the technician went to my house when i was not there, they inspected the unit and said it was altered. now my home warranty company will not cover the expenses, they are part of a scheme, they are paid to find problems so that your warranty company does not have to pay, Stay away from this company they are not honest. And stay away from AHS as well.

Crystal A.

12/13/2017

This company was contracted by the home warranty. The heating unit was not working. I called to make an appointment for the repair, the receptionist is not the most professional but she scheduled my appointments and I never had an issue with scheduling. My tech, Gary, had to come out a total of three times. The first time he couldn't diagnose the issue, the second he was accompanied by his supervisor and they made a diagnosis. The third time it was finally fixed.

The issues I had were the 5 hour window times, no evening availability, the techs were entering the home with their dirty shoes on (no booties) on my beige carpet, and they didn't clean up after themselves (unless I forced them to). And when I'd speak with the receptionist over the phone, I'd always hear someone in the background yelling profanities or having a rude conversation with someone.

I'm happy the work was completed and my heater was ultimately fixed and it wasnt some scary dragging maintenance issue like I read about in other reviews.

Katerina C.

7/15/2015

Today Jesus A. came to fix my water heater and garbage disposal. I am extremely satisfied!
Jesus showed up in appointed time frame, was very polite and professional. He finished the job in 10 minutes and gave me necessary instructions how to avoid repairs in future. Thank you very much!

Amonte D.

11/07/2020 12:00:00 SA

1 star is too much
I have been without hot water for going on 7 days now. I would love for you guys to know how bad your customer service was. I contacted my home warranty company and they scheduled you guys to come out. The air pro technician came out notified me my water heater was broken and need to be replaced. He told me air pro master would be contacting me later that day to schedule for appointment for tomorrow. I received no call from the company. Day 3 of no water I receive an email telling that I had to pay 435 dollars out of pocket to cover what my home warranty didn't. fine I pay the 435 and I am schedule for a Friday appointment which is 5 days after my original request. Friday comes and I receive a call a 2:45 pm that they can't come out until Monday because the technician got hurt earlier this morning. Let me remind you they close at 4 pm on Friday. At this point I asked to speak to a manager and I was transferred to Rafu. After talking to Rafu he assured me he would be calling me Saturday first thing in the morning. Saturday morning rolls around and No call from Rafu which now is Day 6 of no hot water and out of 435 dollars which by now I could of replace the water heater myself. This is by far the worst customer service I've ever experienced, terrible communication and no accountability.. if you are thinking of using this company DONT you will regret it and they will never get another dollar from me or anyone I know...

Mariana P.

07/09/2018 12:00:00 SA

If I could give 0 stars that would be too high. Our a/c unit went out during the heat wave on Friday. We recently had this company come out and put in the Nest. It's been maybe 3 weeks and it broke down already. The guy that answers the phone is disrespectful and rude. I explained to him the situation as I have a baby and an elderly cat and he said so does everyone else. We had to stay at a hotel as our apt is over 87 degrees and unbearable. The tech claims he came to our house on Saturday, knocked and left because no one answered. He said they tried calling but that is not true. The landlord was here waiting for them. The rudeness from the tech is beyond unprofessional.

Angelika F.

5/30/2023

Had toilet leaks & Air Pro Masters came through my AHS warranty plan. Chris did a great job & was friendly & efficient. Work was done with my $100 co payment.

Rachel S.

12/12/2018 12:00:00 SA

We have a service contract with Air Pro Master. During the winter service of our HVAC system the technician made an error in his repair assessment. This resulted in added expense because he told me to contact my home warranty company to make the repair. The new technician found no issue and no need for repair. When I contacted the Air Pro office manager she was responsive and respectful of my request for a refund of the home warranty service call. After discussing our situation with the owner, he graciously refunded me the cost of the service call. I would recommend this company because of the professional manner in which they run their business.

Gloria S.

10/16/2019

Airpromaster serviced our a/c unit. The technican Gari was very proffesional and courteous. We would not hesitate to use the company again.

Nadine B.

08/03/2016 12:00:00 SA

I tried with these guys. I tried. I was extremely patient and extremely nice and easy going. They came and repaired one of our AC units which needed a new compressor motor through our home warranty. Although they did not show up on time, and did not show up to several recall appointments, they did initially schedule to come out quickly, within 24 hours and did the initial repair then, so luckily we were only without AC for 1 day. However the tech did a lazy job and left all our wires exposed to weather and moisture. After contacting the company, they scheduled a different tech to come and correct the problem. It took me several messages and two weeks later to finally get this tech to come and fix the problem, only to find when I returned that he left the ground wire still out and exposed to weather and moisture. I contacted the company right after that, which is now a month ago, and am still waiting for them to respond and fix this problem. I have two air conditioning units, and the unit not touched by Air Pro has absolutely no exposed wires. Ground wires and any electrical wires should not be exposed to weather and moisture outside of any protective casing. This is lazy and sloppy work. I have attached three pictures. The first pic is of the first terrible job, the second pic is of the second horrible job, and the third pic is of my other air conditioning unit and how it is suppose to look. I hope that I can update and let you all know that Air Pro did the right thing and fixed this problem, but considering they've yet to get back to me, we'll just have to see.

Sarit S.

03/12/2019 12:00:00 SA

Don't!!! Just don't!!!!! Stay away!!!!! They are not pro's and definitely not masters!!!! They replaced my water heater which was perfectly fine just because they couldn't locate the source of a leak I had on my porch. The unprofessional technician left me with no hot water for three days, on a Saturday night in this freezing cold just because he couldn't do his job right! He determined it was an electrical issue! So I had an electrician working on Sunday for two hours just to determined that there is something wrong with the water heater and not with the electricity!!! Monday morning I got a different technician from a different company who came and fixed the issue in 10 minutes while air pro master wanted to send me an electrician when I already told them that it's not an electrical issue!!!!! I was already 10 steps ahead of them. They made me to spend hundreds of dollars on something that could have been avoided we did the right diagnosis and with a professional technician! Not to mention leaving me with no hot water for three days when there was absolutely nothing wrong with my previous water heater!!!!!
Any way, long story short..... BE AWARE AND STAY AWAY!!!!!!!!!!!!

John M.

5/25/2019

I was getting our new dishwasher installed and home depot couldn't start the instal due to corroded valve in our sink pipe. Contacted Air Pro Master and they gave me the best deal out of all the yelp requests I sent out, they sent over Kyle that same morning!

Kyle was a friendly dude who really knew pipes & plumbing. The corroded valve had more complications than expected but Kyle quickly came up with solutions and took of it on the spot without charging extra than what was originally quoted. No hidden fees, and stuck to the quote they gave me!

Kyle got the job done fast just in time for me to call back Home Depot and reschedule an re-install for our dishwasher.

Air Pro Master was the best! I recommend giving them a call today

Lana O.

12/05/2018 12:00:00 SA

I was a bit concerned with my AC with my home in Las Vegas so I called my Air Pro Master. Didn't want to worry my new-coming tenant so I called Air Pro first thing in the morning and they sent over a technician within the next few hours. Turns out the AC was going to blow out in a matter of time so my warranty company had helped with the coverage and Air Pro did everything on their end and more to keep me happy since I don't reside in the area. Thanks guys!

Jerry C.

03/07/2018 12:00:00 SA

Hot Water Heater leak.
Through the Home Warranty Company, a technician was dispatched in a very timely manner. He informed me the water heater was 'toast,' but still under warranty (meaning the cost would not be incurred by Air Pro Master) and if I could clear a larger path, he would be back the next day.
Next day... Air Pro Master calls and says replacement was approved by Home Warranty Company and they would be out between 8:00 and 1:00 the NEXT DAY! Seriously?? Yes... and we would incur a $180 'certification charge,' or some such thing.
Day Three... up and ready at 8:00. Come 1:00, no Water Heater Guy. Called the company... 'Oh, he had problems with the first installation and he never told us. He'll be there in a hour or so.'

Needless to say, this vendor would be my LAST CHOICE if I were thumbing through looking for a service company.
Given they are a vendor for the Home Warranty Company, I will take what I get... but shop for a more dependable Home Warranty Company.

Anthony F.

10/05/2018 12:00:00 SA

Nickel and Dime you for excess charges. Lack of timelines. Slow payment processing. I increased my rating solely due to the last person I spoke to on the phone who was the only person that seemed put the customer first.

Mark B.

03/09/2021 12:00:00 SA

Likely the worst business experience I've had in Las Vegas. They were assigned by my home warranty company for a washer drain overflow and washer faucet replacement. Ten days and another drain overflow flooding later my plumbing problems were still not resolved. I cancelled their service call and then cancelled my home warranty. Paid out of pocked for both problems to be taken care of by a company that had the best reviews on Yelp and Google. Problems were taken care of in about 4 hours. Can't put a price tag on peace of mind.

Julie G.

5/15/2019

Air pro master is very professional and helpful. They were right on time and finished the job quickly
I highly recommend them.

Devecia V.

7/28/2018

I would not recommend this company. Our tech stated in front of my husband (to his boss on the phone) listen to this , you can hear the compressor is gone.
The owner told him it's not and go in the house to check other items.
Keep in mind I called our routine HVAC company who showed In 1 hour and determined the compressor was shot!
So we were forced to call our home warranty company and were stuck with this organization.
Finally my husband asked the tech to leave One the tech said I don't think the compressor is gone. After his boss Told him to say that.
It was all on speaker and we heard it all.
Don't trust these guys.

Don Y.

11/22/2014

I was very disappointed tint eh service from this company. The girl in the front office is rude and not customer friendly at all. They had to replace a water heater with my home warranty. The heater was under warranty and therefor had to return it first to get another on. The tech stated he can not come back to the next day. I called the office and asks if they can have him come by at the end of the day. she was very rude and say he can't and if i did not like it i could get another company to do the work. The next day by noon no word or call. i called her and she said he was not coming because i did not schedule for him to come. I told here she has not completed the current work order why will i need to schedule something they have not finished. i asked to speak to the owner and she would not give me their name and said she will leave him a message. I told her that i was coming down there to del with this in person. a few minutes later the tech called and said he will be over. The tech was very nice and apologized for the office personal. I gave him a tip to buy some lunch and thanks him for his help. He said the girl never called him. He came by because he agreed to complete the work the day before.

Keith W.

12/21/2014

Our home warranty company, AHS, sent Air Pro Master, when our gas FAU wouldn't blow air when we turned the heat on. They came at the appointed time, crawled into the attic, diagnosed the problem to be a printed circuit board, replaced it, fixing the problem, all done within 1 hour. Great service ! I highly recommend them.

Michael J.

5/23/2019

Bad customer service and bad altitude. Home shield sent them to fix our washer cause it was leaking. Someone came and check it and said he will come back to fix it.
It's been 3 days and no one called. We called them up and they said they are waiting for approval from home warranty so we called home shield and home shield said something else that they couldn't fix the problem because there was an handy man that was trying to fix it and damaged it so they cannot fix it. Those companies always make up stupid excuses just to get their 100$ for visit and not do anything and look up for stupid reason why not to do their job and get as many visits as possible and if the job takes long and required parts then they prefer to look for any reason they not have to fix it. It is the second time happens with this company.
So many bad reviews, I don't know how can people ever use and trust them. I see everyone else has same problems. The second star is for calling quick and coming right away, the only good thing they did

Molly O.

6/23/2016

After calling what felt like a thousand companies for a late-night AC repair, Air Pro was there. They said they could send someone in 30 mins. Exactly 30 mins later, a professional arrived and fixed the AC within a half hour for what felt like a reasonable price. It is a very hot Las Vegas night and I am very pregnant, so it was an emergency. They are reliable, professional, and speedy when others only say their 24 hrs. No idea why their star rating isn't higher, but it should be.

Kay W.

12/17/2012

This is the worst company I have ever worked with. Waited 6 hours for them to come out. Then they said they had to order water heater. It would take 5 days?????? What , this is Las Vegas, there are water heaters for sale every where, why does it take 5 days??!!! Then, Kristen, the rude operator, said thats the way it is, take it or leave it. Also said they need extra money to put in water heater for traps and valves, found out that is a total scam. Then day they finally got water heater, they said they will be out to check again, and i said, are you bringing water heater with you, they said no,, they need to see what type, UGHHHH, you already have been out, 4 days ago, now are you gonna say you need to order again, seriously. After 4 days without hot water, called Done Right Plumbing Inc, they were here in an hour, with hot water heater on their truck and had it installed in an hour and had hot water 30 mins later!!!! Will never again use Air Pro Master for any reason whatsoever!!!!

Jonathan G.

04/10/2023 12:00:00 SA

In today's world, it is extremely tough in finding an honest repairman ( or company ), that is there to help fix your problem without trying to gouge you for unneeded repairs or add ons to jack up the bill. But I am happy to say that I have finally found a company that is 100% there to help me first and not their wallets and AIR PRO MASTER is the company that puts their customers first and not their profit line.

This is the second time I have used AIR PRO MASTER for my HVAC needs and they have been outstanding both times. For this time around my technician was GABRIEL SANTOS and even though I called them for a simple summertime checkup on my AC, he was super friendly, extremely informative and just a truly honest guy.

So in conclusion, if you are looking for a great company that will treat you right and make sure you don't spend money on things you don't need, call AIR PRO MASTER and make sure to ask for GABRIEL, a good man with a heart of gold.

James W.

7/26/2016

My A/C went out during a typical July heatwave in Vegas. My home warranty company is AHS, and they sent Air Pro Master to take a look.

Roman came to the rescue, and - along with his assistant - had my air up and running in no time. I was impressed that Roman took the time to show me the part he replaced and thoroughly explained what was wrong with the unit. He had an upbeat and pleasant attitude, and I felt he was approachable with the questions I had. It has been a week, and my air is still running perfectly.

I deducted one star because there was some difficulty in making initial contact and lack of clarity about when my appointment was (meaning I sat in a hot house all day, thinking they were showing up that day, but it was actually supposed to be the next day).

Overall, Air Pro Master is a fine company, and Roman is an outstanding tech.

TJ L.

05/12/2023 12:00:00 SA

Very disoriented company. I worked there for a month. My pay was very nice to start off and I was happy. Calls were coming in I stayed busy. After some time my calls started to vanish due to slow season. Then I was put on strictly duct sealing. I put it my two weeks because I want growth in a company, not to just be someone's dog and only seal ducts. Being on standby all week sucks. I'd have no calls so I would go about my day then they would tell me I have only once call that came in right then and there and I have to be there. Who wants to go to work for one call when all of the other technicians are getting 8+? I was also told by the GM and dispatcher that I was using drugs and they wanted to drug test me on the spot so I told them to proceed with it and they didn't. All in all, my co-workers were cool but the management/dispatch side are very bad. When it comes down to it they don't know how to handle things properly. Would not recommend.

Michele S.

02/07/2017 12:00:00 SA

I live in Cupertino and using this company through AHS. Horrible service. No hot water in 6 days now. Told a part that would take 20 minutes to replace had to be ordered and would be in on Monday so I stay home from work, then told the person couldn't come and would come the next day and still no one. Then told they never scheduled me even though I spoke with someone and was given a day and window and I stayed home again to wait. 6 days with no water and now told the part was not ordered and will take 3-5 days to get - HORRIBLE! Someone is not doing their job. And worse not communicating whatsoever as to status - I have had to call each time to check why someone is not here, where the part is, when it will be here...always excuses.

Lawrence M.

6/30/2021

If I could give them less than one star I would. The tech was rude, took one look at my thermostat before going outside, and once outside the tech saw that it was a two story house with a roof unit. The tech made every excuse not to give service. Then took pictures sent them to his boss before going out front. The tech came back into the house, without knocking or ringing the bell (just opening the door and inviting himself back in), to tell me he will not go on my roof. He then asked me to sign for service which he refused to provide. I asked him multiple times to please leave while he argued that i had to sign. The tech made me feel uncomfortable and was not accommodating.
I am left sitting in a hot house without air-conditioning.

Melissa W.

1/13/2015

Had a plumbing technician come by for a Sunday evening service call as we had zero water pressure in the house. We had an idea what the problem was and he was able to confirm our suspicions in a matter of minutes, and correct it in just a few more. They best part was they gave a fair price for the completed work, and gave helpful recommendations.

David L.

1/14/2020

These clowns are the worst. DON'T EVER USE THIS COMPANY. They sent this guy Jose over to fix my clogged sink, my broken garbage disposal and a major kitchen sink pipe leak. They could have fixed the water leak immediately instead these morons came back six days later when they had the new garbage disposal and made me suffer an extra 6 days with this water leak. Total morons. My 3 year niece could have done a better job than these bozos. If you know what's good for you don't ever use these crooks. I told my warranty company they need to drop this inept company yesterday.

Alexis C.

12/18/2019

My air conditioning coils needed to be cleaned. The technician Arnold did an excellent job. He explained everything he was doing.

Jackie O.

8/16/2022

Terrible service! The worker Chris M. who was sent to my home did not seem to want to do the job from the get-go. He was asking if we just moved in and suggesting it was a pre-existing issue. I said, No, we've been here 2 months and had our place rented out before that. This is not a pre-existing condition. Then he starts taking pictures of our bathroom remodel as to suggest the issue is due to our remodel. We took off the face plate cover of the switch that turns the hvac on in order to paint the wall neatly. He's taking pictures of that and says, we need to see what's going on with this situation here. At this point I was so irritated! I told him, we removed the light switch plate cover to paint. THIS (and I hovered my hand over the switch as well as the bathroom remodel) has nothing to do with our hvac issue!!! We are remodeling!! I told him, Hey listen, if you don't want to do the work, please leave and I'll have American Home Shield send another company. His initial response was, Okay that's fine.

Then he says, Well I don't think your plan covers a casita. Who is he to say what my plan covers and to have the nerve to call and inquire. They sent him, right!?!? So why doesn't he just do the work!?!?!? Why does he feel the need to verify what my plan covers? After he left, I called American Home Shield and they confirmed that it's covered because it's under the same roof and on the same foundation as the main house. I can see why this company has low reviews. It's the kind of people they're hiring!

Carol D.

3/28/2017

My technicians (Doug and Xavier) were thorough. They made sure everything was in working order from my vents to the unit. I told them of a rattling sound I get when the A/C blows and they figured it out right away. They discovered the filter was installed backwards and switched it. They even gave me advice on the proper filters to use. I replaced my heater and A/C in December 2015 and used this company. They gave me a great price and did a great job installing it. I would highly recommend Air Pro Masters. In fact, I did to my friend who bought a house behind me and had this company install a new heater and A/C for a great price.
Excellent service!!

Rebecca T.

1/22/2021

Don't expect whatever your issue is to be resolved but they will confirm you have a problem. Enjoy reading my experience below while I continue to shake my head at what happened.

They were assigned to my residence through a home warranty for a clogged drain pipe for my washing machine, the technician arrived put a snake through the pipe and confirmed there was a clog ( amazing seeing how that was why he was assigned the job) his response was then I don't know if I can fix it. Then proceeds to pick up his snake and tells me to run the washing machine he has to go do another job and he'll come back. Seriously who leaves a job not knowing if the work is complete! He also says well maybe you need the main cleaned and they have a machine in the shop but doesn't think anyone can run it ( you know because it's been sitting there and nobody uses it). So he leaves I run the washer and water is leaking out of the pipe and I call him and tell him it's still leaking from the top of the drain pipe all over the floor. His response I'll come over when I'm finished here. He comes back sticks the snake in the pipe, Yeah it's clogged rolls his snake up and prepares to leave, maybe someone should climb up on the roof and try snaking it from there that's his solution verbatim. I ask him if he's leaving yes, it's clogged I can't do anything Seriously I have a clogged pipe they sent a plumber to tell me it's a clogged pipe and he can't do anything!!! Seriously!!! I'm livid I just look at him and shake my head and tell him to just go ahead and leave! I'm still shaking my head over the whole experience. So if you hire these people expect for them to come out and confirm that you have a problem but not fix it.

Anna N.

1/31/2022

First appointment - was cancelled a day before the appointment with no show and no phone call and they didn't know the reason why.

Second appointment - tech came out, didn't do any work but requested us get a cut in done so he can come and diagnose for a leak since they don't do that.

Amy said to send photos for the tech - never got a response for confirmation after we had an access opening cut in for the tech but she said that since I was able to get scheduled, that was the response... I called and scheduled myself again...

Third appointment - tech came out and requested we do another cut in for them. Called and expressed my concern. Marissa kept reiterating that the work is going to be covered but we need to do the cut in again but there is a possibility we will need to do another cut in after. She got frustrated and gave the phone to Amy. Amy says there is nothing they can do and to call the home warranty company if I had concerns. Also, even though I told her I can get the second access done, she said they would not book an appointment until we sent the photos over proving that the additional cut in was done. The first cut in they requested was done the same day, and I asked if we can schedule first since it is so difficult to get them out to begin with, still no.

So I took her advice and called my home warranty company. I requested to never work with this company again, and to have someone else sent out.

It's too bad 1 star is the lowest rating. This would be the first zero star I ever gave.

Francis N.

7/29/2018

If you want over inflated prices, poor quality work and to be ignored than this is your company. They don't return phone calls or listen to their messages, the tech (Adam) that came out and installed the new unit lied right to my face. He told me he cleaned up on the roof and everything was good to go. Later I went up on the roof and there was trash left there, a panel from the old unit was left there to blow off and cause damage elsewhere and the drain line was ripped loose from the second unit and left that way. They were supposed to replace both drain lines all together and only replaced what they had to. The reason they were supposed to replace all the drain lines was John the supposed co owner said they had to because of the age of the lines when he hadn't even seen them and charged me for completely replacing them. John. Is only out to make a dollar off you when I asked him about why the prices were so high and to show me how he came up with the numbers his reply was I don't have to show you anything and my prices are my prices. Which should of been my clue to not have them do the work. Shannon from the office, Mike not sure if he is the service manager or who and Paul one of the techs are good people. The tech that did the new installation NEVER came in the house and checked to make sure the new unit worked in all modes and never checked the air flow
To me it is weaker than the previous unit. If your home warranty refers you to this company do NOT let them come out ask for a different company. John knew I would have to give in to his over inflated prices since it is the middle of summer in a desert and there was an extreme heat warning.

Bernard M.

1/25/2013

I had a terrible experience with this company.

They put me on the back burner since I have a home warranty plan (It took 5 days for a water heater to be replaced). It also took two visits for them to complete the job, which costed me two afternoons of work as a physician (which is about 40 patients).

They rip you off ($500 just for the permit, sediment trap, and earthquake straps). The parts/permit are less than half of that, so that's $250 in their pocket for 20 minutes of labor.

They are unprofessional. The tech drove off without completing the job the first time. When he stopped at the top of the street, I walked up to talk to him. He drove off as soon as he saw me crossing the street to ask him why he was leaving! When I called the office to find out why he drove off, she lied and said that they were completely out of water heaters. I knew this was a lie, because the tech said he had one on his truck and I saw one there with my own eyes!

AVOID AT ALL COSTS!!!

Lee N.

7/19/2023

I would be careful when dealing with this company. They tried to bait and switch my friend. I don't normally post negative reviews, but the lack of integrity warranted a review. They tried to get my friend to purchase a $900 service for a $100 part and said home warranty wouldn't cover it. I don't know if this is typical of this company. I would just exercise caution.

Leah J.

3/28/2019

I put a claim through my home warranty for plumbing services. The technician was very knowledgeable and was able to fix my issues. I was only dissatisfied with the customer service. I believe I spoke with Eric to schedule my appointment. I had difficulty hearing him and he had to repeat things several times. I could tell he became impatient because his tone and demeanor changed. It honestly was a very unpleasant phone call and I was only scheduling an appointment. For this reason I am giving one star so improvements can be made on the customer service side.

Lynn G.

7/28/2016

Purchased air conditioner unit $3800. with them 6/15. I called 3 times for service this past 6/16. They kept saying they would call back. Still waiting ....Horrible Service. They are contracted with AHS and put those customers on back log. Horrible service. I finally had to go to another air conditioner service.

Cary W.

6/24/2023

This company damaged our AC which is still under warranty. Dispatch refused to send out a technician to repair the damage he caused. Will proceed with legal action. Do not deal with this company. Beware.

Mary G.

08/05/2019 12:00:00 SA

Apparently my motor in my blower in the addict went out ..I had air pro master come out my technicians name was Frank ...not only was he thorough he's very kind very knowledgeable got my unit up and working quicker than I expected and with living in Vegas and over 100° temperatures my upstairs was like an oven ..it was very unbearable .... so thank you Frank for getting here promptly and getting up in that attic in this heat and working on it to get it restored for me ...you need a raise to do this kind of job...Frank is the Technician I've ever had working on my air condition

Cherisse S.

5/22/2019

Start to finish, this company provides A-1 service when our water heater blew! Scott was our technician and was prompt and professional. He ensured that all our concerns were addressed before leaving. We're pleased that our home warranty company American Homeshield has you on thier preferred list!

Donna P.

10/24/2020

The Air Pro Masters service man they sent was extremely inexperienced! He told me AHS would not cover the problems that I was experiencing, however different companies that were sent to my house through AHS Have fixed the problems. The tech, pulled damaged my wood floor when he pulled my leaking toilet Off, then told me I had to had the floor repaired before he can put the toilet back. My downstairs toilet is always getting clogged up....the tech told me he to leave it clogged until he got there, which was one week later, even though I showed him multiple pictures. The issue was NEVER fixed. He fixed one shower handle that he put back on upside down and it has been leaking ever since.. I had to hire a private plumber to fix all of the issues that Air Pro Masters messed up. I will NEVER use this Company again!!!

Graceful Faller ..

6/29/2023

I had recently purchased a condo as an investment unit during the second summer tenants expressed concern that unit would not cool below 80° through old republic over the course of two months six separate service companies were sent temporarily fixing and then the same issue would recur. Old republic were accommodating and professional in all aspects. when air pro Master came old republic informed me that the coil needed to be replaced air pro master said the coils were bent. It is without a doubt that those coils were not bent before air. Pro master came to service. Our HVAC.old republic informed me they wouldn't be able to cover the cost since it was obviously an intentionally damaged coil Air, pro master technician, deliberately bent those coils in hopes of being paid to replace them hard to prove I was stuck with a situation that ended up costing me over $6000. FU air, Pro, Masters. And your criminal activity. Photos to be posted following review.

Luna R.

7/23/2020

Loved that the technician showed up with a mask. The technician was very professional and knowledgeable.

C A.

12/14/2018

Shady shiesters. Moving into a new house- we had to have a sediment trap installed on the hot water heater which we requested in the repairs when we purchased. No problem, but they had to turn the HWH off to install. It didn't get turned back on and we didn't realize until the gas company came out to inspect. They told us there was a simple code to punch in and any plumber should be able to do it. We have the home warranty so we called them to send someone out. Guy from Air Pro literally walked into our garage, GLANCED at the HWH and said it was too old and we needed to replace. He didn't even TOUCH it. That was on Saturday. Finally heard back from them on Thursday they said they had my new HWH ready for delivery- $276 out of pocket. I said they could stick it. I was able to get a hold of the former home owner and they called their brother who had started it up once before when it was off. Two clicks of a button it was back up and running. That's all Air Pro would have needed to do- a 3 min job. they were getting paid by the home warranty company regardless. But instead they tried to scam us. The likelihood of needing a new HWH in the future is pretty high, and when I do, I will call Air Pro to let them know I won't be buying from them. Businesses need to stop trying to make a quick buck and look at the larger picture. If they were honest and just did what needed to be done not only would they have a future customer but referrals as well. Now I'll tell EVERYONE I know to stay away.

Jake A.

5/15/2018

Being a previous quality control inspector for Custom Homes and Condo's

I have relied on Air Pro Master for many things and they have always stepped up to the plate with immediate service of all my needs!

The latest was last week when I had a leak in the copper pipping to my water heater and OMG I come home from the gym and water was squirting every where! HOLY COW :(

I called them on the phone right away and they walked me through steps to stop the water flow and then they were out to the house within 18 hours! So Awesome! I still had hot water from the flow of the tanks, that was so Awesome!

When they came out they were very straight shooters and told me what needed to be done and Javier was very honest, professional and he used his expertise, knowledge and fixed the problem with no problems Great Job!

Note: Always know how to shut off your water in your house or apartment!

I totally recommend for all your HVAC & Plumbing needs!

Great Job Guys! Keep Up The Good Work!

Joanne G.

10/07/2019 12:00:00 SA

I had a flood 10/6/19 between my master bath and kitchen. I called Air Pro boy am I impressed. I have a four yr old house and have had trouble with one toilet since day one. Kyle B came to my house and fixed the issue within hours of my call. I'm so appreciative of the quick and excellent service. I would totally recommend Air Pro Masters for your plumbing needs....also reasonably priced

Cheryl R.

12/07/2015 12:00:00 SA

Mike came on time, helped with our problem and answered questions about related plumbing issues.

Frank R.

11/22/2019

Outstanding response and service .... 3 times now in as many weeks for different issues. Techs are competent and work rapidly

Elizabeth B.

11/12/2018 12:00:00 SA

Air Pro Master was sent to my home in Summerlin to replace a cracked toilet tank. I was concerned that water could get onto the floor -- which is hardwood -- and discussed this with the scheduler from Air Pro. She was very understanding and said they would send one of their top technicians.

And, they did. Ish was his name and I found him to be excellent and quite worthy of a 5 star review. He was not only professional, but he took great care to make sure no water got on the floor.

I am very pleased with the work of Ish and Air Pro Master and give them the highest review possible.

T V.

10/09/2018 12:00:00 SA

We've used them before through our Home Warranty. First time, the guy ran almost 4 hours late and didn't call. I had to call the company and ask where the tech was. The second, guy came out to do an annual a/c cleaning and noticed certain things needed to be fixed. Their manager came out to our house right away to talk us about purchasing a new a/c unit. I figured our home warranty would've paid for it but they insisted they did not. I should've done my research... they quoted us for $9,000 plus interest. The hubby and I discussed it and called them to cancel but then they said they could charge is no interest. The techs this time were very nice, but I noticed our a/c unit was 2x larger than all of our neighbors and they have almost the same square footage. I wasn't too confident about having to buy a new one. After they were finished, the home warranty got onto us because they said that we should've waited until it completely broke and they would've replaced it and said that we twice as much. We would've just had to pay our warranty $75 and the warranty would've paid out $4,000.... not $9,000. They said that some companies tell you you need to get it fixed right away or it could cause much more sever issues in your house.... which was not the case. I trusted Airpro's advice and they def used the fact that we had autistic children and that it was about to be summer against us. We should've waited and done our research. Now we are stuck with a huge a/c thats didn't even really lower our electric bill like they said it would. Shame...

John B.

1/15/2020

Called Home warranty company after Garbage disposal started leaking. Got Air Pro Master assigned to repair the unit.
Received a call from Ashley the next day, who scheduled a repair the following day. Fernando showed up during the time indicated, replaced the garbage disposal within 15 minutes and all was fixed. Big Thank You to Ashley, Fernando and Air Pro Master for a job well done, I would definitely use their service again.

Matt P.

9/24/2020

Home warranty had them come out for plumbing issue. Leak under sink. Guy says its a leaking valve on the faucet. Takes 3 visits and finally replaces the valve and faucets. Leaves after the 3rd visit without checking anything was here maybe 3 minutes. Leak is the exact same as when he started. Call the company back and they say they can't come look again until a new claim is filed. Total waste of time and doesn't even leave the original faucet. Use someone else. Zero stars but yelp makes me select a minimum of one.

Gerard L.

10/18/2019

Tony, the Dishwasher (brand new) has been checked by GE Appliances and it had no issue. It was the Faucet that was leaking and it was replaced by another plumber under the Home Warranty. Your tech is blind or incompetent.

Jen Y.

5/21/2014

Great service all around! Jose was wonderful! Very helpful & great at what he does. The girls on the phone are very accommodating when scheduling appointments that best fit your schedule.

Estelle B.

08/03/2019 12:00:00 SA

I was not expecting a good result being that they were sent by my home Warentee But I was lucky enough to get A great tech & was very pleased with his great customer service, patience & beautiful blue eyes.

Rose K.

12/07/2017 12:00:00 SA

absolutely horrible customer service! no is ever available to answer your questions. His estimate was way over what a subsequent plumber charged. This company is a rip off!!!

Ana D.

9/23/2021

they dont deserved this one star! ac tech went to my house , he was on a rush to check whats going on, the AC is cooling but its very weak that the second floor is hot, hes diagnosis was air balancing issue, he didnt do anything to fix, he said that cleaning the airduct will help. I lived in this house for 6 yrs so i know the difference if my ac is working or not , I paid $1000 to a different company to clean the duct but still having same problem, called air pro master for a recall to aend someone to recheck the problem, but the front desk lady and the manager was rude and very unhelfpul, she said theres nothing they can do to help with my problem. I told them i paid out of my pocket to a different company to diagnose the problem, which they find out there is a blocked in the duct thats why were not getting enoug air. im told them about this and asking to send a different technician, but she was so rude that since i paid out of pocket to a different compat I should have paid them also to fix it!! this is companay is useless!! dont ever use this company. !!! goodluck to all of you in air pro master!!!

Mertyl T.

02/07/2022 12:00:00 SA

DO NOT USE THIS COMPANY! Listen to the reviews written about them. We had the same experience with scheduling and customer service staff rudeness. They are very unprofessional!!

Jim D.

12/20/2022

It was one lie after another when Gabriel got to my house. I have two air heater units. I was out of town when I returned my one unit was out and temperatures had been dropping into the 30s at night. Gabriel arrived at my house He looked at the unit and told me that it was out of code and that the first thing he needed to do was put it up to code so he could work on it and make the repairs. He gave me a number that sounded way out of the ballpark to fix the unit. And then the cost of putting it up to code doubled the number given to me. He told me I would be better off buying a brand-new unit I told him that I didn't have the extra money. He said he wasn't trying to upsell me because he gets $58 an hour no matter what and that he could put a new unit in and give me low monthly payments. He also told me that my other unit sounded like it was Ready to go out. And he would hate to see me without any heat. He tried a scare tactic on me. The unit he said was ready to go out was a brand-new unit I had just installed a year earlier. I told him that I was going to get a couple of other estimates which didn't make him happy. He left and within 30 minutes I started to notice the temperature in my bedroom dropping I looked at the thermostat it had gone down from 70 to 64, I flicked it on and off on the thermostat, I went outside to the breakers thinking maybe it got turned off on accident when he was turning the other breakers off it still wouldn't work. Then I thought to check the batteries in the thermostat and guess what, there were no batteries he had taken them out, I replaced them and it worked fine. I had a friend ask me are you sure it was him? positive because he was the only person in my house all day and it was working great until he left! I had another company come out they told me there was nothing out of code they Put in a new blower motor and blower wheel, it works great And it was for a fraction of the cost!

Elsie G.

7/28/2022

Very rude!!! Including the supervisor! I wouldnt recomend hiring this company. They wont listen to your concern.

La M.

12/07/2015 12:00:00 SA

Their claims of striving on customer service is an absolute FALSE ADVERTISEMENT! My parents (seniors) had to rely on them to get a solution to their water heater issues, and now after 2 and a half weeks of going back and forth with these people, in the middle of winter, some days with near freezing temps, my parents still don't have heat, nor hot water in their home. I tried to explain to them that at this point, I was very concerned due to both of my parents medical conditions and that all I needed was a solution that we could come up with, I was then put on hold for over 35 mins, and out of the sudden, right at 4:57pm the phone call was disconnected only for me to call back and now they have the out of the office response. The last time I called (Saturday), some supervisor came to the line and claimed I was harassing her staff, therefore they were not handling the case anymore and I needed to direct my concerns to the home warranty company. So, 2 and a half weeks of total incompetency, no sense of urgency, and awful customer service!

Pamela J.

08/01/2019 12:00:00 SA

Alex was very professional and quick to service our AC. He was honest and affordable. Would definitely recommend him.

Samantha W.

6/15/2018

Had a work order through my home warranty company, with this business. It was a headache and a half to get ahold of them. Save yourself the trouble and just press 1 for dispatch. Elsewise, nobody will call you back. They will say they called you, but, they never will. I guess business must be so good, lying must be an acceptable business practice. In any court, I can prove they did not!!!! No calls AND no voicemails, Air Pro Masters! I had to have my home warranty company call them. It took the poor lady 15 minutes yo get ahold of anyone. Then....eventually... when it was finally scheduled for service. The technician bob, who came out... had me sign a document for him coming out and assesing the issue with my water heater. He went to grab tools and etc. Well, after offering him a drink due to the hot weather and giving him a lemonade to go. He added $800 worth of additional services to the document I signed. Didnt bother to advise me of this change to that document!!! When I spoke to my home warranty company, needless to say I was shocked! Lesson learned. However, when I called back, the person I spoke to said tjis was a normal business practice and it was how things are done! I told him of the issue with the signature and he said tjats how they do things and its normal business. When I asked about the new charges and why. He just said immediately, that it wasnt up to code. He wasnt Bob, he had a different voice. So, how did he know this? This begs the question, even to pull up a file that quickly as he answered it was highly shady and highly suspicious. As for the person I spoke to over the phone. I will pray for you and your insulting tone, as well as your bad buisness practices. I was calling to negotiate terms that seemed wrong and unjust and you immediately became rude and unflenching. Despite being wrong and having no knowledge of my particular situation.

James W.

10/20/2021

So make your own conclusion., they came here yesterday for a non working hot water heater, the guy says it's the circuit breaker, does not inspect the hot water heater, leaves within 10 minutes, this morning we woke up to a flooded house from...THE HOT WATER HEATER. I noticed on their listing of services plumbing is not listed, so why were they here in the first place. I guess that's a question for AHS and MYND property management all deserve a 1 star rating for incompetence.

Ryan P.

09/07/2017 12:00:00 SA

This has been a nightmare for me. They sent out a tech named Jersey. My condenser outside was spinning but no air blowing inside my house. He went to attic and then determined it was the thermostat. He replaced the thermostat then said that was it. It was barely blowing any air and he said everything is ok. He made me sign work order and I paid $65 for deductible. He said he'll come back later and he did he spent about 6 hours total and he spent a lot of time by my condenser doing I don't know what. He left his equipment attached to my condenser and I saw leaks coming out that was on concrete slab where my condenser outside. I called his supervisor complaining that my AC is still not fixed. His supervisor John got upset at me why I'm calling him. I explained that Jersey said he's new. The supervisor John said I'll call the tech. Then all of a sudden, the tech just took off without saying anything and that's when he left his equipment on my AC fan outside. Next day he called and I was upset because I remembered he said the first day that he might have to replace everhthing!!! So when he called the next day, I told him he left his equipment and to pick it up. He was insistent in coming because he said it's the blower and that he will have it working in an hour. I said ok but I have to go to work. He came and installed blower and said everything's fine. I said um there's no air blowing still. He said it is! And then he said call us after work. I get off at 10PM. Mind me, They are not 24hrs like they advertise. So obviously my AC is still not working. Also before there was no ice on tube from AC fan outside to the house. Now there's ice. I turned off AC after he recommended to leave it on. I turned it off because if I didn't the fan would have never stopped spinning because thermostat in house never moved close to 75 degrees and I don't want my AC fan broken from spinning forever. My warranty has been trying to contact company and no one has ever gotten back to me or to the warranty company. The tech, Jersey was at my house a total of about 6-7 hours and he really just changed the thermostat and the blower so he claimed on the blower. My AC is still not working and I called the warranty company and they are sending a different company to fix my AC. Hopefully they can. I ADVISE YOU ALL PLEASE DO NOT USE THIS COMPANY. YOU WILL BE DISAPPOINTED, INCONVENIENCED, AND WASTE YOUR TIME. I never heard from their company or their tech. They just disappeared. I called so many times and no reply. Karma is a bit#$. This company and shady techs will someday be handed what they deserve one way or another. Peace.

DeLois H.

8/28/2019

My upstairs ac unit just stopped working in Las Vegas in August . I was able to get a next day appointment with Air Pro Master . The technician called within the service time window provided and called 15 minutes before coming to my home . He was professional and thorough and quickly diagnosed the problem . He was done in less than 30 minutes . I would highly recommend their friendly , professional and through services .

Donna J.

4/25/2019

This review is specifically for our tech Scott who reinstalled the new hot water tank into its space after extensive restoration and repairs. He went above and beyond what was required to give excellent customer service and I appreciated his work.

Lauren D.

5/19/2018

If it were possible to give zero or negative stars I would. Not all technicians are created equal, we have had a few over the last several months that have been helpful and knowledgeable, but others that were down right awful.
Had our unit replaced through them when the repairs were not being covered from our home warranty, one of their techs misstepped in our attic, breaking through our closet ceiling. After arguing with many managers and others, the ceiling was repaired, unit installed. Days later someone else came out to fix and finish the install that was left not done correctly. And again weeks later had someone else come back out again to find the PLASTIC COVERED MANUAL STILL ATTACHED TO NEW FURNACE UNIT IN ATTIC and was causing problems!!! You would think with amount of money $$$$$ we spent replacing our HVAC unit with them they would show some appreciation for our business, or try to offer some kind of discount when we had another repair needed to a leak in a refrigerant line and recharge of refrigerant. But instead they wanted to charge us more than two times as much as any other company. When you try to call the office manager, or anyone other than dispatch, good luck leaving message after message and you might get a call back.

Barry C.

4/30/2020

I have been using Air Pro Master for years and as always there service people are well trained and very professional

Kay T.

8/25/2020

I knew this company was horrible when the girl Ashley told me it would be Saturday between 1-6pm to look at my issue. However; their recording said something totally different. Anyways the AHS has 48 hours to get the issue seen so they were well over 48 but the company lied and said they had me scheduled for the same day LIES!! So, Saturday comes and the guy calls and come by, but couldn't fix the faucet because AHS is close???????????????? Again, Another LIE!!!!!!!!!!!!! Let's get to today Ashley at Air Pro answers the phone and say oh your repair was denied. I called AHS and now waiting for an answer. If you have AHS and you see this is the company that they are assigning you; refuse them and go to another company. Don't talk to Air Pro or anything ASK FOR A NEW COMPANY!!!!!!!!!!!!! I think their licenses should be revoked and I will be contacting as many companies as needed to get this to happen. They should not even have a company at all.

Benja Y.

07/01/2017 12:00:00 SA

One of the worst businesses I have ever worked with in a very long time. Don't let their name fool you, they're definitely not masters of any sort besides being shady. They came to the house for an appraisal (house flood). The tech that came was nice, but also very incompetent. He was very unsure on how to fix or repair what was broken. They said they'd give us a call in a couple days and
Never have so we called and called and two weeks later still nothing. They charge you a fee for them to come out and inspect. But they really just take your money and pretend to act like they are doing something then never answer your calls. Do yourself a favor and don't waste your time and money on an incompetent business like this. You all work way to hard for you money for people to do you no good.

Amanda W.

10/11/2018 12:00:00 SA

I see a lot of negative reviews for this company. It makes me really stop and think that everyone's experience is very different but that also some reviewers may be disgruntled for things that are out of the company's hands. Onto my review....

3 weeks ago my water heater burst in my garage and leaked into my house. They came out on Saturday and diagnosed the problem and said I needed a special vent on top of my heater for the release of carbon monoxide --which is correct. They scheduled another tech, Brad to come out the next business day or so to install the new water heater. Brad shows up on Tuesday and identifies the damage the water has done and supplies me with a restoration company. The restoration company comes out that same night to assess the damage. Brad states that when the damage is assessed and removed, he can come back and install a temp water heater to get me through until construction is complete. Two weeks later, which is my home insurance company's fault, they approve for a temp water heater to be installed. The next business day I get a call from Air Pro that they have an opening for me today at 9am. I tell them I can't make it because of work and if they have another availability. The tech says they don't but since I've been without hot water for so long, they will make it happen. Today Brad shows up, installs my temp hot water heater, and advises me on preventive things I can do to avoid this catastrophe again. He advised that whenever the restoration work is completed on my house from the water damage, that he'll be back to install the WH to its original place and even fix me up a pipe and drain pan for it, too. He made sure I was knowledgeable about what was going on, how my new WH worked and what to expect on his next return.

I honestly haven't had the issues that some of the other reviewers have had. I think this company might get a bad rap from time to time, but they did a great job and Brad is a solid guy.

Tia M.

8/13/2019

Wow, I am furious! I called my home warranty co and they dispatched this company out. I got a call from my tenant that the technician was being completely rude and out of line with her and her husband. These are great tenants, I have never had any issues with them. I asked what he was doing and they said he was raising his voice to them, getting upset that they didn't know about what kind if AC unit it was, saying that the filter shouldn't be the way it was and getting right by her face, asking them how much they pay for rent and why they pay so much. This is completely inappropriate!!! They called the company and told them and they said, he's not like that, so I don't know why he would act that way and completely brushed her off about it. Wow, I can't believe there are professionals that act this way!

Jazz R.

2/27/2023

Tim the manager PERSONALLY called me to let me know he was paying a technician OVERtime to fix my furnace after a scheduling mishap. Great customer service.

Joe B.

8/19/2020

Rude customer service. All the negative reviews I've read are pretty accurate. AC went out at 11am and they can get someone out until 8-1 the next day. It's 115 degrees out! How does an AC company get away with we'll send someone out tomorrow. If my toilet was flooding a plumber would be here in a couple hours. If my door was locked and I didn't have keys the locksmith isn't going to tell me he'll be by tomorrow. The crappy customer service is the icing on the cake with this company.

Luso V.

06/04/2022 12:00:00 SA

ZERO IS MORE LIKE IT!! Unprofessional people. Came to my home through American Home shield. Technician tried to make money on the side, when called to complain basically hung up on me stating I'm the one lying. If you value your time and money don't use them. Also if your transferred to Amy good luck she's doesn't want to hear anything bad about their techs and just hangs the phone up on you. Worse service in Vegas.

T J.

7/22/2020

I've had ongoing issues with my AC and the company my home warranty kept sending out. I reached out here in yelp and Air Pro Masters responded. Arnold the first tech later to everything that's been going on, diagnosed my issue as bad coils. Told me they have worked with my home warranty before. We got my home warranty dispatch assigned to them so they could fix the problem. A week and a half later everything has been replaced and now I have a cool house. The week and a half time line was due to coornating with AHS and getting the authorizations.

I wish I knew the names of the techs that came out yesterday working in the heat so I could mention them as week as they were both amazing.

Thank you to everyone, Tony, Ashley as well who worked on the back end with AHS.

Mando R.

08/03/2023 12:00:00 SA

Do not use this company! Save yourselves from getting robbed! I have never in my life had such a bad experience I'm lucky they only got me for 555.00 dollars but I can't even imagine how many other people they have taken advantage of... The technician Austin that came out sold me on some Freon a couple days later after I told them it wasn't working a different technician Mario Alvarez came out to inspect and say that someone else had tampered with my unit so they didn't warranty anything and I was out of 555! They went as far as saying there is a Freon bandit climbing roofs and stealing Freon! Call anyone else there's lots of other AC companies out there... It's hot out here and these people take advantage of that, bye the way this is the first time I've ever written a review hope it helps you all out... if I didn't think this was wrong I wouldn't even waste my time doing this but this was wrong very wrong...

Joe P.

5/16/2019

This is not a company I will ever deal with again. They installed a Defender 50 gal water heater manufactured by Brafford White on 5/28/15 as of 5/16/2019 it started to leak. I called Air Pro Master and spoke with Barbara and explained my husband had just had surgery and we needed the hot water heater to keep hands clean for changing bandages etc. She collected a $65 fee for someone to come out. I explained we needed a NEW water heater today, she said she would check to see if someone was in our area with a 50 gal tank on their truck. I was called back and told someone would be at our home between 3:00 and 5:00pm. I thanked her and was in the belief Air Pro Masters would keep their word. The tech came out looked at the water heater and said yes it needs to be replaced...no kidding it's leaking...the tech said someone could take out the old water heater on 5/17/19 and the cost would be approximately $650 as Ferguson Enterprises was the supplier and would not let Air Pro Master take a new water heater until the old one was in their possession so it would take 4/5 hours to make the installation the next day at a time to be determined. I asked to speak with the owner and was told that was not possible. I explained that this was not acceptable and found another company to install/take away the Defender water heater distributed by Ferguson Enterprises TODAY at approximately 4:30pm. Air Pro Master did refund the $65 service call. This company was contacted originally by our Home Shield company Old Republic.

Cindy G.

5/26/2019

Air Pro Masters has been servicing my A/C unit and plumbing for years. They are always on time and do a professional job, never try to up sell. I am always happy with the service they provide. I highly recommend this company

Margret Y.

07/10/2018 12:00:00 SA

CALIFORNIAN'S BEWARE OF THESE CLOWNS FROM NEVADA.!!!!!!!!!!!! .They will come in to make sure your unit fails hoping you have home owners Insurance so that they can put in a claim on a perfectly good unit this was my personal experience, the exact words from the mouth of an Air Pro Masters tech please help yourselves look elsewhere, there are plenty of reputable companies unlike this company who is based out of Nevada and claim they have an office in Van Nuys with no phone number to contact. They work with DWP as a third party. DWP has been informed of their unethical business practices. They damaged my perfectly good unit then tried to sell me one that was from a previous ins. claim (CONSUMER BEWARE) the owners are never available especially when they are called out on there wrong doings. Had I have known that a third party was to come out to perform the work I would have checked them out right here on YELP unfortunately I did not, so my experience is your fair warning. If only yelp allowed negative stars!!! They would be a -10.

Ri B.

05/03/2018 12:00:00 SA

So these not-so-bright guys with super funky accents that showed up from air pro master who were sub contracted to do work for the DWP were lazy and unprofessional. they refused to do any of the services they were hired to perform UNLESS the customer had a thermostat installed. They were hired to optimize ac units, clean coils, change filter, etc and install thermostats but flat out refused to do any optimizing UNLESS the thermostat was installed even though a letter from the DWP explaining this was set under their nose. They refused to read it. THe LADWP were very upset to find out they were not doing what they were hired to do. They do not follow rules. The only thing he did on his list was change my filter. He set the old dirty one on our floor and left it. They do their best to make their work day as short as possible. Please think twice about contracting them if you are in the decision making process.

Natalie R.

8/23/2016

Home warranty company uses them therefore so do we. Fixed a faucet fast. No problems and the repair man was excellent to do deal with.

You T.

5/24/2018

Thank Goodness I've decided not to use them after speaking to an arrogant Ashely, whom was the scheduler that didn't call back until mid-day when I had placed an order through my home warranty company at 3am so they should have called me first thing in the morning to schedule an appointment, not at 11am. Yes, you guys are busy well so am I, it should not take you more than an hour to even call 50 people back - if it takes longer for you to return a phone call, then something is wrong with your skills set sister! Now, after looking them up on Yelp and come to realize all the awful reviews on them on customer service, repairs and everything, I'm just so glad I went with my gut feeling and didn't want to use them. They do not sound like an honest company with good service! Bye Felicia!

Sandra H.

03/09/2023 12:00:00 SA

Air Pro Master was sent to our home through AHS. The tech initially said the leak was caused by the seal around the toilet. He said he had to order a part and would be back. We got a call on Friday for him to come Saturday, but we were not available, so they moved the appointment to Tuesday. We got a call Tuesday that he was on his way and that there would be a $495 charge that was not covered by AHS. Of course, I asked questions and all of a sudden there is a new diagnosis. One that was not cover and would require and the tech cost was to be determined. When I questioned it, the tech got rude and said I need to call AHS. AHS said they don't make diagnosis or set prices, so you have to call the tech. He said I need a flange for the toilet. However, he never removed the toilet, so how did he know the flange had failed. The flange repair part is only about $10 by the way. Office staff could not explain, and when I asked for pictures she said she was new and didn't know how to send them (after a long hold of course). She said the tech had them but I would not get them until the end of the day because they are so busy. That was two days ago.

We called another company that removed the toilet, and said a screw is bad and the flange did need to be replace. Their price was $150 including labor. Double check anything they say! Price gaugers!

Vicky B.

11/20/2015

Much like the majority of the other reviewers this company was assigned to me by Old Republic, my home warranty company. I noticed water under my kitchen sink and it appeared to be coming from the garbage disposal. I set up an appointment that was convenient for me and Ish, the tech, came within the designated window, He replaced the disposal which fixed the problem and gave me some advice on another issue I was having with my dishwasher and was done in less than 30 minutes.

G K.

02/10/2020 12:00:00 SA

My home owner warranty company assigned Air Pro Masters to come to my home and do a 2nd opinion on some plumbing work..OMG!!

Brandon was the name of my technician. He was AWESOME! He completely the work in a timely manner, he was knowledgeable, and answered all of my questions. He explained everything to me. He informed me that I had a 90 day warranty and to call if I had any problems. He then cleaned up behind himself before he left.

I am extremely happy with the faucets that were replaced and the pipe that is no longer leaking!!

Thank you for everything!

Suzie S.

3/28/2018

Don't use air pro master I called for a clogged drain. He will fix the clogged drain when he comes back because I need to order a part for a leaky faucet! Yikes!

Ingrid F.

4/27/2015

We were forced to deal with the company because my home warranty AMS sent them. This was my first time dealing with them. They called to say that they would arrive between 9-1 Wednesday. We had been waiting 2 days already not the 24/7 we were promised. We sat home all day waiting. After 3 we finally called to check on arrival time. The girl on the phone was rude and so unprofessional. She stated that the plumber came to our house and we were not home. What a lie. We insisted we were home all day. We also have 2 dogs who would have reacted to someone at the door or the door bell ringing. We asked if anybody called as there was no record of anybody calling. They also claim that they called. What liars. We called our home warranty company to ask if they could sent another vender. They said no, So we were forced to deal with this same rude people. They informed us we would have to wait 3 more days. We told them we were waiting long enough as we had to turn off our running water do to the bad water leak. We then cancelled the work order. As we could not live without running water any longer. We called another Plumber that showed up on time the next day, and cancelled our Home warranty co. also. I don't think Air Pro Master would be in business if they were not used by AHS. Stay away from Air Pro and American Home Shield.

Captain S.

12/18/2012

One of the worst plumbing companies I've ever dealt with...plumber came out, first said he didnt have a ladder tall enough to do the job, I told him he could use mine...then he, went to go cut into the drywall in the ceiling, but didnt have any plastic or other coverings to put down over the furniture...said he would have to come back. Then, after I told him to go ahead and do it anyhow, he said he didnt see evidence of a leak?!?! Clearly there was water damage in the ceiling that was extremely visable...what a joke!!! I told dispatch what was going on, but they didnt seem to care... Glad I took a 1/2 day off work for these people...they are horrible to deal with.

Marilyn V.

6/23/2016

I work for a property management company and we have in the past only dealt with Air Pro masters through home warranty claims. Recently we branched out and started using them outside of the home warranties and have added them to our vendors list. Every time we have needed them they have gone above and beyond, regardless if they are slammed or not. We just had an ac unit that needed a compressor replaced. I received the call at 4:00pm and they pulled strings to get someone out that night, even if it was late. Most AC companies right now wouldn't do that. They would tell you it would be next day or 2-3 days out. Unfortunately they weren't able to get it repaired that night due to the unit needing a compressor, something out of there control, but as soon as they opened the next morning i had an email from Sabrina with an estimate and the replacement was put on the schedule for that afternoon. They were able to get the repair done fast for us and our tenants and all of us all around were very happy at how fast everything went. Roman is also an awesome tech, always going above and beyond. We highly recommend Air Pro Masters.

Brian P.

7/13/2020

Air Pro Master got us scheduled on the same day of our call after one of our two units went out yesterday (114 degrees). Showed up before scheduled time, diagnosed, and fixed our problem (bad capacitor) promptly. We are cool again thanks to Air Pro Master. We have had great service since our AC install a few years ago. Service techs are always polite, considerate, and knowledgeable!

Carol A.

6/15/2018

I had previously slammed Air Pro Master; but after talking with Lori, they came through as a very professional company. They were there quickly, they did a great job installing the water heater. Inspector said everything looked good. Highly recommend; only reason for a 4 star instead of a 5 star is I wish they would answer their phones (instead of always getting a voice mail) and return the calls quicker. Keep up the good work.

Sandra M.

10/28/2019

Awesome experience. I received a quote on Friday, competitive with my other 2 quotes. They said I could receive my air/electric heat pump and water heater on Monday and everything would work Monday evening. I was skeptical. My system was 29 years old and hadn't worked in 7 years and it was complicated - electric heat pump system.
Well, today is Monday. 2 workers, Rich and Adam showed up around 0900 hours and I had heat and air by 5 p.m. I also cannot forget Brad, he installed the water heater with a catch pan for leaks. He also installed a drain, who thinks of that? So, the water, if leaks would not go inside the house, but drain outside. I can't say enough good things. I highly recommend this company and their great employees. Sandy Molina

A C.

09/04/2022 12:00:00 SA

I would give a zero or negative thousands if I could. The quietest on the market barely is within the permitted noise level. It does not heat adequately, but the contract makes it impossible to get it replaced with one that does. They claim NOTHING in their contract and so are responsible for nothing. Try to get any response from them and as they have your money, if what you want, like an answer, won't give them more they are so silent that outer space is noisier. If I had seen all the poor reviews of both the company and their product (Goodman HVAC) I would have run, not walked, as fast as a senior can the other way. They will rip-off anyone including seniors.

Wagdy D.

10/24/2019

Staff were excellent at taking care of business, regardless of the circumstances with my cheap home warranty, Airpro did not make me the middle man. Even my technician Bob,took action and gave me straight forward talking and information.
Brittany at the office is awesome!
Thanks Airpro Masters!

Brett B.

5/28/2020

This is a contractor with American Home Shied. Refused to service air conditioning units on second story home. They would have to place their foot on two tiles before before accessing the AC Units. The technicians advised that they have a company policy that they cannot walk on tile. Personally, I do not believe they had a tall enough ladder to access from the rear of the house, and they wouldn't go over the roof from the front (as other contractors have done for the past 20 year). Very disappointing when it is 100+ degrees out and the AC unit is out. Sorry, but this company will never get a recommendation from me.

John E.

01/05/2017 12:00:00 SA

Had a old condenser blow and a tech from AirPro Master showed up from the home warranty contract. They convinced me it was better to up grade the 4ton unit which I agreed, no complaints. As promised they had the old one out and the new one in two days as promised. Not bad considering it was June in Nevada. That's the good news about this company, the bad news is when this company solicited a free program to test and fix any leaking duct system in my home sponsored by the NV Power. The guy came out started the testing then stopped. Said he had to recalibrate his equipment and would return in a few days. After several months AirPro said this program was canceled by NV Power and the service fee to test the ducts is $700. I felt they had mislead me by saying the equipment was out for repair every time I called but if I made up for the cost then they could come out with in the week.

Jenna S.

08/08/2012 12:00:00 SA

First, you have to be transferred to so many people before finally someone can understand an issue. I have had service to my water heater and to my air conditioning. The water heater guy was a complete cocky a**hole, not only called 10 minutes before the last possible time he could be here (they told me between 9-12p) and said it'll be another hour or so, no apology. Once he arrived, he said I needed a whole bunch of up to code stuff. When I checked with other companies, they said I didn't need all that. Air Pro had to do the install per home warranty, but I got the un needed charges that I was told by the water heater guy that I needed off, it was $120 worth of stuff not covered by home warranty. The comment by Maggie about the required disposal for $180 also was told to me, when I looked into it, I found out it's not required and I can do it myself.
The man that came out for the a/c was very nice and helpful, no problem with the a/c worker.
I have a new issue with my AquaTherm system, something that works with my water heater to keep my house warm....something I obviously won't need to have run in the Summer....but it has been running,and gas bill is 3x what it should be, so I called my home warranty company and they sent the same a**hole from AirPro that installed my water heater. So unprofessional, he said who installed that water heater, cause they did a good job. I didn't find it funny. He just looked at the AquaTherm and said there is nothing wrong with it, and he doesn't work on those, so I'll need to call the home warranty company back and Air Pro will need to send someone that works on the air conditioning, because it's those people who work on the AquaTherm....so that's what I did. I explained very clearly that it is not the a/c and not the water heater, but my AquaTherm system that needed repair, and I'm no tech, but my AquaTherm works with my water heater, so why does someone who works on a/c need to repair it? So Air Pro sends another person who can't fix it and they tell me it is a plumbing issue and they will have to call and schedule that.....who knows what issue it will be next, but this system running is costing me money each day and the people at Air Pro don't seem to care or want to help.

Lisa P.

7/15/2020

My home warranty company assigned this company to me... and I was super hesitant because of the negative reviews. A tech came out and looked at our leaky water heater and said it needed to be replaced. After a 24 hour wait, I was promptly scheduled once approved for a new unit. All extra costs not covered by AHS home warranty were explained thoroughly prior. Our tech Gustavo came on time and was very professional. Confirmed the extra cost not covered by warranty .. which was $250. (This was also confirmed by AHS). He was kind, and quick! Fully explained the work he had completed and how to use new unit. Very pleased with him and the service we received.

Frances F.

11/03/2020 12:00:00 SA

Promaster tech was on time. Called before he arrived n gave me a window as to when to expect him n was on time. He immediately asked me about the problem n h went to work on it n less than a half hr everything was resolved n didn't leave a mess. He kept a safe distance from m n followed covid -19 protocol. Would hire them again.

Lonny G.

10/16/2019

The tech knew his job and fixed the toilet very quick, the toilet works perfect, thank you for sending him.

Matt D.

07/03/2022 12:00:00 SA

Called my home insurance AHS for A/C emergency, Air pro was called by AHS agent and assigned to show up in the morning on 7/1/2022 but they did not show up. So I called them to ask when Air Pro would show up. Air pro dispatcher said that they did not have us booked for the morning. Not to mention The dispatcher was unprofessional and snappy . After the call, I received an email from AHS, Air Pro canceled our appointment. Unreliable and unlike there name they are unprofessional! I don't recommend

SueAnn K.

10/06/2014 12:00:00 SA

My home warranty company sent Air Pro Master to replace my no longer working hot water tank. They came and put in a new hot water tank, and the next morning at 6a.m. when I was getting ready for work all I had was cold water to shower with. They came out 24 hrs later and could not figure out why a new hot water tank wasn't working. My husband fixed it. A week later the same thing happened I called and they were rude on the phone and now it will take another 24 hours before they come out again. I am trying to get them removed from my home warranty company, and I may switch to a different home warranty company. I have never had such rude discourteous poor service. What a terrible rude disorganized and and unprofessional company.

Teodora C.

09/11/2019 12:00:00 SA

It's the AHS choice for home repair but I decided not to have it done since this business didn't understand what was an emergency situation. It want us to wait till next business day which is 3 days from today and my kitchen sink faucet was leaking hot water and needed attention ASAP.. Finally it agreed but want us to pay $160.00 up front for taking away their family time besides the $75 deductible and the cost of the repair. Lucky for us since my hubby has a little know how and fixed it. And also the number AHS gave us was not monitored since it was after 5pm Friday. So I look up their other business and finally did make a contact. I don't recommend this business and AHS choice of company.
As to reply with Air Pro I just wanted it fixed I didn't mention about upgrade.I have relatives with children visiting the weekend about 8 people total and told me we can use cold water. Unbelievable.

Renee W.

05/12/2019 12:00:00 SA

I found Air Pro Master from a coupon in the mail; this coupon was for an annual PM service for my HVAC unit.
The woman on the phone was attentive and was able to schedule me on the Saturday requested.
Brian, the tech, was very thorough and did a good job.

My only negative is their price structure on repairs. My quick disconnect and capacitor were not in good shape and I agree 100% were in need of replacing. The quote for $450 was quite a sticker shock when parts are $30 including tax. This was a one hour job.
Businesses are in business to be profitable and a mark up on parts and approx $75/hr for labor are expected but not this much of a mark up.
Fortunately, I was able to do this myself.

I will use them again though.

Leo F.

9/29/2020

I had a water leak, from main to water softner..AHS sent air pro master to check the situation..their tech name BOB..came..I explained the problem. HE looked @ it and said have to replace the softner. Told him don't need new softner..just fix the leak..then he said have to contact ahs and will call back. BOB is not being honest..gave me some bs..he has to order parts. He knew he didn't have any intention to fix the problem..stay away from this company...called ahs, sent another company for second opinion, fixed the problem..very honest and professional..technician Joe even went to home depot to buy the parts. This was a good experience. Honest and trusting. Just use Air Squad..

Bryan W.

9/25/2019

Most professional plumbing service seen to date. Timely and took care of all the problems we posted thru AHS.

Mal C.

07/05/2019 12:00:00 SA

Mike was awesome and quick to solve my challenge. I would call them back in a heartbeat.

W A.

3/23/2019

I wish I wrote this review right after the work was done a few weeks ago (I forgot the guys name that did the work). He did an outstanding job (apparently a new guy....hasn't been with the company very long). They were scheduled by our Home Warranty Company to fix some plumbing issues in the bathrooms (replace shower valves/cartridges, toilets, faucets, etc). I showed the guy what needed to be done when he showed up, he then went over what he was going to do before he started, did each each one, showed me what he did (to included the parts that he replaced) and was out of here. Very quick and everything was done very well. I'd definitely request this same company on my next call in for plumbing issues thru my Home Warranty Company (especially if I could get the same tech to do the work because I've found in the past that its all about the technician in my opinion). I've had a few pretty bad companies sent by my Home Warranty Companies in the past.....these guys wasn't one of them.

Rex D.

02/09/2022 12:00:00 SA

Be careful of this company the technician went to my home and said its only $725 they found out the compressor is need to replace and i said yes because the partial payment will be home warranty we wait 2 months to fix it and then the compressor is arrived and ready to install. The airpro master told i have to pay again 650$ because they need to clean the ac or else they cannot install the compressor i told them you should tell me on the fiirst time you evaluate and how much we need to pay not in a long wait time that need it to fix the ac just let you know my bad experience on this company and also the girl in the phone who answer no manners no customer service skills. beware of a hidden Charges at the end

Kimberly T.

7/23/2017

Should have checked their reputation before allowing them into my home. They came, misdiagnosed the problem and seem to be indifferent about doing the right thing and coming back to fix it. Shocking. I've called them 9 times this week and still don't have an appointment for them to come back. During most recent call I was told that there was no record of my request. Wish I could give them 0 stars.

Update-called this company 16 times over last 10 days. They have returned 3 of those calls. They told the Better Business Bureau they'd returned my calls. Do they not remember in the 21st century we all have access to call records? They're awful. I hope the owner reads these posts and is ashamed about his company's business practices!

Christina M.

8/14/2019

My a/c has been broken since Sunday in Las Vegas heat. The technician finally came Wednesday afternoon. Said my unit was all fixed and left. But now my unit won't even blow hot air. So obviously he doesn't know what he's doing. I called the office to have a different tech come. The lady Ashley that answered the phone was rude and hung up on me when I ask to speak with a supervisor. I finally got to talk to one after the third time calling. He said maybe someone will be available to come back tomorrow. So I proceeded to tell him how upset I am with this company that he said they won't be back and to find a different company to fix my a/c.

Andrea A.

7/27/2019

Very impressed with their prompt response to messages, scheduling availability and customer service. As promised the technician called 30 minutes prior to arrival, which I greatly appreciated! He was professional and honest about the situation we were in and what was needed. We will definitely be contacting this company for any future AC problems.

Kim B.

7/15/2020

AVOID AT ALL COSTS. Zero stars (or negative stars, if that were possible). I wouldn't have chosen them myself, but my home warranty company (American Home Shield) dispatched Air Pro Master to see what is wrong with my water heater. They called me to schedule an appointment and it went to my voice mail. I called back and got someone who said it was their after-hours line and to call back Monday. Fair enough.

I call on Monday, July 13. Again and again. For nearly six hours I tried to reach a living being to no avail. Left a message too. Finally I hear back...when they called, the caller ID on my phone said Spam Alert. So that should tell you something. I take the call and tell the girl that I've been trying to reach someone all day and she says Well Monday is our busy day. We can't take every call. We set an appointment for Wednesday, July 15, which was fine with me. Their window, if you can call it that, was 8 a.m. to 1 p.m.

On Tuesday, July 14, I get an email and a text message from American Home Shield asking me to rate Air Pro Master's service. What? I call Home Shield (and no, never got a live person there either). I go online and see that my request has been closed out, so I can't see it.

This morning I call Air Pro Master to ask what's going on. They confirm that I'm scheduled for July 15 and say that Home Shield often gets ahead of themselves in closing out requests and sending out surveys. Um, ok. In all the years that I've been with American Home Shield that has NEVER happened before. But I digress.

July 15 at 1 p.m. comes and goes. No call, no show from Air Pro Master. I call Home Shield and get a representative. She says she can see that my request was resolved because Air Pro Master put into the portal that my appointment was July 13 (really? Not possible since they called me back at 2:06 p.m. on July 13....which means an 8 a.m. to 1 p.m. window would have been impossible). On July 14, they went in and resolved it and said that service had been rendered on July 13. I told Home Shield that Air Pro is full of shit, and the rep agreed. She reopened my request and picked a vendor we've had out before (that we like). She also transferred my payment of $75 out of Air Pro's account or however it works. So the scumbags got paid and lied about actually showing up for a service call.

I told Home Shield to put Air Pro Master on the refused vendor list, and I highly recommend that if you have Home Shield or any other home warranty company that you do the same.

Just for fun, I call Air Pro right after I get off the phone with Home Shield and ask the status of my service call. They say Someone will be out between 8 a.m. and 1 p.m. I say, you mean Should have been out. It's after 1 p.m. I then relayed what Home Shield had told me and the guy I spoke to blamed it on Home Shield. He said the service person coming to my house must be tied up on another call and would be out soon, and I said don't bother. I'm not going to have a company I don't trust in my home.

The owner of Air Pro Master should be ashamed of himself/herself/themself. Horrible customer service is one thing, but lying and getting paid for work you never did is another. You're a third rate company. I have a list of all of the execs at American Home Shield and I'll be writing to them to share my experience and to encourage them to remove you from their vendor list. You can bank on that. I'll also be sharing my experience with others and on any review site I can find. You can bank on that too.

Cris B.

12/14/2018

A few months ago we thought there was a leak with our water heater, but found out that it was actually a toilet upstairs that was leaking instead, so we did not replace the water heater at that time. Of course, now, early morning we were greeted with leaking down the driveway! We utilize American Home Warranty, so I contacted the APM direct to see if they would stand by their prior quote. To my pleasant surprise, a lady named Yvonne answered the phone and patiently waited while I explained my plight. These days, a lot of companies are only interested in making money, especially if you are returning to them with a problem they could charge more for. Yvonne told me without hesitation that they would stand by the original quote and even worked genie magic to provide service and a new water heater within hours of my call. The two gentleman that came out were courteous, responsive and quick with the job. I understand small/local business strengths and weak points. In our case, this company came through and was everything you could want and the pricing was reasonable. I highly recommend them.

Michelle R.

12/18/2019

Our heat went out on the coldest night so far of winter and air pro master came out the same day to fix it! Best customer service I had! And tech and office people were so friendly and helpful!

Rita L.

09/06/2018 12:00:00 SA

My home warranty company American Home Shield arranged for Air Pro Master to come and repair the toilet in my Master Bedroom and check for further leaks because of a letter received from Las Vegas Valley Water.
The tech - Bob was courteous, clean and thorough. He diagnosed the toilet problem and tightened two valves in the tank, which is supposed to resolve the problem. I told him I believed there was another issue with the irrigation system. He took me to the cut off valve and turned it off and said any other problem with the irrigation system had to be taken care of by my landscaper. I'm hoping to have no further issue with the toilet. I'll know shortly and if that is the case, I would give this company 5 stars!

Katherine Z.

7/27/2016

Horrible service. I called the company for my AC unit to be fixed at 7am yesterday as it went out the night before. They said the soonest they could come out was the next day first thing in the morning (this morning). I went to a friends house over night to sleep (the first day the temperature indoors got up to 98F). This morning, I was first in line for them to come and they gave us a window of 8am-11am. I waited and received a phone call saying they had an emergency and moved our window from 9-noon. I waited and waited, calling every hour to see when the repair man would come. I got the busy signal many times. When they did answer, the company said the man had vehicle maintenance issues (flat tire) but how long would that take? Maybe an hour? Keep in mind the temperature in the house is at 100 degrees and I have to wait at home for them... No one came until 3 pm. I am very disappointed with this company and will never use them ever again!

Shaheen C.

6/15/2021

I had to use them because my home warranty connected me with them
Extremely rude , with a attitude and not so helpful with explaining things both the receptionist and customer service ....
The Technician was very nice and did his job well
They need to send there staff for good customer service classes ...

Lori D.

8/15/2022

My AC was leaking and water was dripping from the ceiling. I scheduled a service call with Air Pro Master and paid the $65.00 fee upfront. When the tech arrived I told him what was happening and mentioned that I thought the condensate lines were probably clogged. Before he even looked at the unit he said Well you know what causes clogs is rust and you need a new unit. I said you haven't even looked at it yet. He proceeds to go up in the attic the whole time saying Oh this is bad, you need all new duct work. Then after looking at the unit for 5 minutes comes back down and says The unit is a piece of Sh**. Immediately wanted to sell me on a new unit. To the say the least I told him to leave. I DO NOT recommend Air Pro Master for AC repair. I would never use this company for anything!

Rebecca S.

4/27/2019

I called Air Pro Master for their HVAC summer check-up special which was a real bargain. Their technician, Arnold, spent time checking everything including going into the attic to check the rest of the system. He spent time explaining how the parts worked, and how some AC systems work more efficiently than others. He was friendly and knowledgeable, and did not use high-pressure or scare tactics like some other techs had done in the past. (This AC system is older, it needs to be replaced before it dies in the dead heat of summer, let me call my boss now, he'll give you a discount, etc. etc.) What's important is that I think Arnold respected my intelligence and didn't talk me down. He did a great system check-up, made relevant comments, and answered questions well. This guy knows his business.

Peter K.

08/09/2021 12:00:00 SA

Not a full review as I sat on hold for 5+ minutes on my initial call for service so I canceled the appointment.

Larry G.

3/16/2020

3/16/2020
Ok Under my home warranty American Home shield -air pro master was assigned. I've had this company come out before for work . If you pay cash you get much better service than if you use home warranty. I sent the request in on Saturday and Air pro master was assigned. No call Saturday for follow up appointment-no call Sunday - I called Monday am and got it scheduled- the tech showed up no problem - my water heater tank needs replacing - the tech needs to request authorization from AHS- easy . It's Monday night no call back from air pro. I call air pro for follow up and get run around saying tech sends authorization request at end of day. So that means I will wait another day at least or two days for a simple water heater tank replacement. And that is if the tech does the work necessary for a good job.
Frustrating feeling with air pro and their procedures. Way does a customer have to follow up with them??? They should be updating me.

Tony- if you spent more time contacting your customers instead of reading yelp reviews your customer service would improve. Your tech came out Monday morning and by 4 pm Monday afternoon still had not sent in a request for authorization. AHS approves fast. The lack of response is on your end. Your stating that my repair was not listed as high priority ? That's interesting so it's the customers fault ? A leaking weather heater should be a high priority. You could have requested approval in the am and had a response before the end of day Monday and set up my repair for Tuesday or even Monday afternoon.

steve g.

01/04/2022 12:00:00 SA

This business sent a guy out by the name of Terry Washington, who climbed on our roof to fix our heater and came down a few minutes later saying he could not access the blower on our unit and left, charging us a service fee. We have a 1-year-old in the home, so heating is imparative. We then had to wait another week without heat for another company to come out. They came out this morning and fixed the problem with no issues, including no access problems at all. I am very disappointed in this company and do not recommend them to anyone.

Erin E.

7/13/2017

absolute theives! ripped a hole in my ac vent , refused to report the full claim and damage they caused to my air duct and ac to the home warranty so my claim was completely denied. they had no problem taking my 75$ service fee however. save yourself some money and deal with someone honest

Anita H.

4/29/2020

We had a drain pipe crack under our master bathroom under our sink. As much as we hate to have such things happen air pro masters has made it pretty easy to handle. It's still in progress but yes I would recommend this company. The worker we had was very nice and did his job. The individuals I have been in contact have been courteous as well.

Basia C.

6/29/2013

With the weather scorching the Vegas Valley....our AC went out on Thursday night around 11pm. I put in a service request with my home warranty and was Assigned Air Pro Master.
8am in the morning I received a phone call from Kristin, and she told the first available appt was on Saturday between 11-2pm.
Thankfully we still had AC on our first floor so I took the appt and dealt with sleeping on the floor one more night.
Saturday morning at exactly 11:02am Air Pro Master arrives and fixes our unit within half hour.
By far a wonderful experience!! and my upstairs is livable again!

David M.

7/23/2020

Maybe this company is good when you have loads of cash. My home warranty company sent them out for an AC issue I kid you not they were in my home for less then 3 mins and outside for a total of 10 min. They washed down the unit outside with water and said oh it was dirty should be fine now..was it fine?? Nope..wasn't fine. Asked them to check on a few things but couldn't because they had an emergency call, probably someone without home warranty, and had to go.. then when you call no one can help you unless you wait in line on hold for the home warranty department of air pro masters..but wait it gets better! If your on hold for to long it transfers you to a voicemail that is full..no kidding happened three times. Maybe they are good business I wouldn't know seems like they could careless based on my experience. I had another appointment scheduled and I canceled it. No other chances with me. I hope this helps someone else who is looking for a business that cares..if you have a home warranty I guess you're stuck.

Sujin K.

7/21/2020

Do NOT use this company!!!!
I called this company almost every day. I left so many messages
but they never contact me. the waiting hold time is always over 45 min too. If I could give this company zero stars I would!!!!
Worse customer service EVER!!!

C. H.

01/10/2020 12:00:00 SA

Javier N. notified me that he was on his way and was here within 20 minutes. Javier was very professional and checked the garbage disposable and determined that it needed to be replaced and had it done very quickly. The second thing was a toilet flapper which he completed within 20 minutes after replacing the garbage disposal. I am very happy with the service that was performed by Air Pro Master and would highly recommend and request Javier and Air Pro Master to friends and family.

Joanne P.

01/11/2020 12:00:00 SA

We were having issues with our Kitchen fauset leaking, garbage disposal and bathroom for almost 4 months. Mike from Air pro master came and fixed all our issues. Mike is the always the best. Thanks Mike.

Brandon K.

03/08/2022 12:00:00 SA

We had a technician scheduled to come out and check on a leak, through our warranty company, that we believed to be coming from our upstairs bathroom. The appointment was for 8am to 1pm. He called at 2pm and said he was running late and he was on his way now and he would be at the house in 45 minutes. Someone could have contacted us earlier to let us know he was running late (I work in the service industry and do this). He shows up and we have a sign on our door that asks people to remove shoes, he didn't bother to put booties on or anything. Saw a stain on the ceiling, went to the upstairs bathroom, pulled out the drain, found out we had cats (could have asked this question prior to arrival knowing he is allergic). Then assumed, because we moved in a month ago, that this was a pre-existing condition. He did absolutely no research in to the problem to verify this! He basically ran out when he realized we had cats. I understand allergies, if it is that severe you really should find out before you enter a customers home. Chris Martinez was very unprofessional and rude when I asked him about what was going to happen next. He basically chuckled and said it would be up to the home warranty company. He could have check more things in the upstairs bathroom or at least said he would need another tech to come out and check because of his allergies.

Renee W.

5/16/2019

Air Pro Master performed my annual PM Service on my AC. Brian was very thorough and did a great job. He showed me what repairs were recommended; 1. Quick Disconnect 2. Capacitor. And while, yes, these parts were in need of replacement, I was sticker shocked at the quote of $450.

I researched the parts which were $30 including tax for both and estimated 1 hour of labor for a professional. Businesses are in business to make money and I fully understand there will be a mark up on parts and labor on average is $75/hr. I expected to receive a quote of $200, which I would have likely agreed to, but because the price was not negotiable, I opted to do the work myself.

I would still use Air Pro Master again in the future.

Debbie B.

9/30/2016

They seem to have great reviews about ac but would not ever call them for plumbing, they botched up a simple washing machine hose repair which after he so called repaired it . We noticed a wet spot in another room a few days later, mind you we had not used the washer yet, traced the leak back to the washer called them back out. Now they are leaving us with tremendous amount of damage to the walls, carpet and cabinets. Very poor customer service and this is after waiting 5 days after they came out the 1st time and 2 nod guy did not even know that another guy from his company had been out. Oh yeah it's day 12 since we called them and still haven't fixed the washer hose properly. And we just bought this house a month ago.

Susan S.

06/06/2019 12:00:00 SA

I have had a great experience with Air Pro Master.

Their techs are knowledgeable ( tho I know nothing about air or heating) they came out as soon as they could and since my air conditioner was dead and they couldn't do anything until the next day- they brought in a room air conditioning unit until they could install a new unit the first thing the next morning. They were prompt an courteous and professional.

I have read a lot about people who are using home warranty to fix their air or heater. I too USED to have a home warranty for my appliances but the home warranty is tying the hands of the contractor! It's definitely the home warranty that has the problem. I have stopped using home warranty programs and try to save my money to get the professional opinions of the actual company- I got so tired of the home warranty program saying NO to items that needed fixed repaired or replaced.

Save your money from home warranty programs and use that money to get your appliances fixed correctly.

My new air/heat unit is up and running and I am so thankful because I live in the desert with 100° + weather and it's hard on my health and just as hard on my pets.

Thank you Air Pro! I appreciate you from the bottom of my heart!

Ervin M.

02/10/2020 12:00:00 SA

I am in complete and total agreement with R.A. and several others: the only reason that I'm giving one star is because zero wasn't offered. I happen to have a handyman at my house an hour before Air Pro showed up, he was there for something else. He took a quick look, and said that the seal on the toilet, on the floor, had to be replaced. Air Pro showed up and stayed all of ten minutes-half of which, they spent lecturing me that I had used disposal wipes, which, admittedly aren't covered by my Home Warranty contract. I didn't know until that moment that wipes can cause problems. Air Pro said, as a courtesy they would snake out the wipes, but make notes on the receipt that I had used foreign objects in the toilet. He snakes for about 5 minutes and leaves. I threw away all the packages of disposable wipes, and, thus, had no more to use in the toilet. Next morning, same problem, toilet doesn't overflow, but a few minutes after being flushed, the floor is wet. So, he didn't get all of the wipes out as promised, and/or didn't address the real problem, the cracked or broken seal. I am now getting my home warranty company to send out another company, but stay FAR away from these clowns!

J K.

4/29/2015

My water heater had a large leak that I uncovered prior to calling my home warranty company.

I called and they contracted Air Pro Master.

The tech (forgot his name, but had initials FER) came out, within the 3 hour window, and evaluated that I needed a new water heater. I knew this was the case as we've gone through about 3 in the 25 years we've lived in Vegas. He let me know everything he was looking over and we went over all costs, which were in line with previous replacements.

He came by 2 days later, within the window, and installed the new water heater in an hour.

I would definitely use Air Pro master again. Professional, on time, and quality work.

Elena M.

05/10/2023 12:00:00 SA

THIS COMPANY CAN NOT BE TRUSTED, here's why

Good News: I got a second opinion and the unit was repaired. NOT by Air Pro Master who completely LIED about the problem the unit had. He submitted his report and AHS denied claim.
Nothing he said was true. This is my reply to Air Pro Master:

I thank God I had a real a/c tech out here. One with tools, Your tech came armed with a screw driver!
And was over his 6 hour window. Which cost me half a day at work for him to arrive after 7. Nothing your tech said was true.

Here is the results from new tech:
1: Compressor was not blown
2. Compressor has no leak
3. He replaced 2 capacitors.
5. He changed the burnt wire.
6. He checked the r22 level, and guess what? Not low and is not leaking.
7. As for Physical Damage to the coil gate... My tech shook his head and laughed. He said Less then 1% chance that has anything to do with faulty unit.
In fact he said in comparison, if the transmission blew in your car and the mechanic says.... well i see the problem, you were driving on low tires does that make any sense?
Your tech said it wasn't wear and tear. And he would be putting in significant physical damage to unit. He went on to say Somebody pushed in the coils or perhaps Golf ball Hail hit the unit.

Today UNIT IS PURRING PERFECTLY. I AM ELATED I HAD A SECOND OPINION.

Here's some advice: Yes the unit is old, but it does not need to be replaced just yet. Your tech came out here and flat out lied to our face!!! Disgusting. Had your tech spent more than 5 minutes here maybe he should of did the same repair and when we really need a new unit, we would call you. BUT THERE IS NO WAY I WOULD EVER TRUST YOUR COMPANY.

AHS is refunding $50 of the $100 we paid you for NOTHING. You should refund the rest! I will be adding this to yelp, google and every news team out there. Shame on Air Pro Master!!!!!

Taye J.

07/03/2021 12:00:00 SA

I have been a customer for many years with American Home Shield warranty. Recently my water heater went out and the contractors Air Pro Masters Las Vegas that they had sent out lacked in the communication department. They came out and informed us to wait to hear from the insurance company. I was then called by a rep from Air Pro Masters saying that the warranty company did not cover everything and that I would have to pay $450.00 out of pocket to change the water lines on the heater saying they were one time use. I called AHS asking if this was true and why it was not covered. The rep said that it was to bring the water heater that was being installed up to code. Why for one are they installing old water heaters that already aren't up to code. Then when I called back Air Pro Masters they said that there were no availabilities for another two days. I was not happy that it was going to take that long for a water heater to be installed. I went ahead and scheduled it and paid the $450.00. The day that Air Pro Masters came out they guy showed up and said now he could not do the installation because the water softener had to be moved? I asked why when the last time the water heater was installed they did not move the water softener. I went inside to call AHS and grab a tape measure and the rep left without a word. They have already charged my account and did not complete the service. There is 32 clearance from the water heater to the water softener. Air Pro Masters took off without saying anything and AHS tried to call them but kept getting a voicemail. Their customer service is horrendous and I am extremely irritated now.

Service: Install water heater

Stef F.

1/30/2018

With home warranties, you just never know what you're gonna get. When I scheduled my appt to have my heat looked at, I was told 8a-1p. Day rolls around & I find out it was set for 1p-6p. 5hrs wasted. 7p rolls around, no 30-min call, no show. Now, 11hrs wasted. Called. Closed. So, I called their 24-hour emergency number. I was clearly p!ssed off but the girl responded with urgency & got someone to my house in about 15min. The tech (Chris?) was extremely apologetic & even took full responsibility for what'd happened, as he was the original tech assigned & made a mistake. I'm in a relationship driven business & totally appreciated that honesty (I mean, we ARE human, just own it). He was also in urgent mode, because he was late & thought I was going to come unglued... even so, he took time to explain the components & how the system works & why it wasn't working. They had to order a part & come back... round 2 ran much smoother. The people I interacted with on the phone & the tech were pleasant &, 11 hours aside, quickly remedied what could've just as quickly turned into a really awful experience. I would not be opposed to using them again, even after my warranty expires.

Pablo J.

11/30/2021

I was referred to Air Masters by my home warranty. I must say they scheduled me in right away. They were professional and courteous and they came in and took care of the issue. I must say I had no issues from start to finish.

Liliana B.

09/08/2018 12:00:00 SA

Not only that they didn't fix the issue but they also cause a habitability issue!

Air Pro Masters were assign by the warranty company to fix the water heater leak. It is a minor leak that started yesterday and the technician said that he can't fixe it until the heater stand won't be repaired which is insane because I highly doubt that in 24 hours the stand got damaged to the extend that it needed to be repaired.

Moreover, the technician didn't hesitate to recommend me someone who can contact my home insurance to fix the stand. On top of it, he told to the warranty company that the leak seemed to be ongoing for a while and warranty refused to cover a unit that had a prior existing issue, which was not true because I had an inspection in the house a few days prior to this event.

Moreover, the guy disconnected the water heater completely, and now I have a habitability issue at the property. When I asked him to connect it back as it was, he said that I will have to pay out of pocket to connect the heater back. I did tell him to stop the leak but before and after saying it I emphasized that the hot water should be running. He said that he will fix the leak but he failed to mention that it will stop hot water completely.

Just another unethical business that cares only about profit regardless of the consequences.

Maybe it had something to do with the fact that it's Saturday evening and the technician didn't feel like working , in this case, change your job if you don't like it or if you don't like your schedule!!!

Updates: another service company was sent to assess the issue. They received the service order in the morning and by evening a new unit was installed and hot water is back. Problem solved, without all the hassle that AirPro masters created.

Carole C.

10/31/2022

I bought a new ac last year from air pro master $3000.+. This year, I need service on the thermostat from air pro master but I must put a $69 demosit before they come out. What is up with that!??? The woman who I spoke to was not helpful, not nice.

Linda R.

10/09/2019 12:00:00 SA

Yesterday, our hot water heater sprang a major leak. Today by 2pm, we had a new 50 gallon tank completely installed!!! Awesome service!!!
Pete was outstanding in every way. There's no problem he can't solve. Very pleased we had such professional service.

Thomas B.

06/10/2021 12:00:00 SA

They showed up on time and they did the job which was there under the slab leak I understand they had to make some holes in my walls but the $750 worth of repairs seems kind of excessive seems to be they could do a better job of doing the repair without making so much damage to somebody's property

Amber V.

6/27/2014

Excellent service! Airpro was sent out from my home warranty company and Alex saved the day. I had troubles with my garbage disposal leaking or at times not working at all. Alex changed it out in less than an hour.

Samuel A.

01/11/2020 12:00:00 SA

The plumber @ Air Pro Master claimed I had asbestos when it was just paint. They wanted me to spend an extra $350.00 for a service I didn't need. Another company saw the paint and installed my water heater with no problem.

Kristin M.

04/10/2015 12:00:00 SA

Came out for a service call (home warranty), did what they could under the warranty, I paid, they left. This was 3/3/15. The check I wrote them for the service call fee didn't clear until 4/9/15, and this was after they claimed I didn't pay and my home warranty company sent me a letter!

Oh, and I asked how much they would charge to install a new drop-in sink and faucet if I picked out the items myself. The service professional quoted me $500. For a drop-in install. Priceless.

Jonathan M.

04/07/2021 12:00:00 SA

Air Pro Master was assigned by my home warranty (AHS) due to my water heater producing a yellow/ brown colored water.

An appointment was made for a technician to come the very next day due to the uncertainty of the water heater blowing up and causing water damage.

Gustavo was assigned to resolve my issue. Prior to his arrival he called me and advised he was 30-40 minutes away. When he arrived he was wearing a face mask and began to ask some questions associated to my water heater. Gustavo was very professional through the duration of the conversation while he assessed the water heater. I asked several questions at which Gustavo had an informational response. I even inquired upgrading to a tankless water heater through Air Pro Master.

Near my water heater I have a 4 row shelf that measure 7' tall 3' from wall to edge and 22' feet in overall length which is bolted into the garage concrete floor and into studs on the wall. Next to my water heater I have a water softener.

Gustavo informed me if possible to move either or, I explained that the shelves were not moving. Also that I would have no issue to remove the water softener to provide a reasonable work space.

The next day I received a phone call from Amy, a representative of Air Pro, she informed me that I NEEDED to remove my shelves to allow the proper room for them to work. I explained that due to the size and equipment used to keep in place, it is not going to happen. I explained that the only way to remove them now is with a grinder to cut metal. Amy became verbally aggressive stating that I Needed to remove it or figure it out.
She stated that her technicians will remove my water softener for 150 bucks. She also said they will take it off and not put it back. My conversation was her being very rude and disrespectful and not reasonable of what is set up at my home. It ultimately resulted on me personally removing my water softener taking no more than 10 minutes. As simple as that.

To say that Air Pro Master is a family owned company and having a person like her representing your company is a shame. Have someone explain how customs and courtesies work in a profession of service.

Thank you Gustavo for your knowledge in your profession and level of professionalism you displayed.

Kashonda D.

8/15/2020

Worst experience I've had with a company. Company was referred by American Home Shield to fix 2 plumbing issues in my home. They came on a Friday to diagnose said would return once parts were ordered. I was scheduled for a Thursday 8a - 1p block. I was concerned because water was continuing to run from one of the shower spouts and we had to keep turning water off to house because of how bad it was. But I took the day off Thursday because that was the earliest appt they had. I called Company around 9a to make sure tech had my number so he could call when he was on his way. It was then I was told no one was coming because parts didn't come in yet. The dispatcher was apologetic and seemed empathetic to me having to miss work. She made me an appointment for the following Saturday afternoon. Saturday came and I had a bad feeling so I called to confirm my appt. Again I'm told no one is coming because the spout didn't come in for the 2nd bathroom. I asked if the part was in for the bathroom with the continuous running water. The dispatcher says the tech just didnt go pick it up because he doesn't want to make 2 trips. He would rather wait until the spout for 2nd bathroom arrives. I can't even begin to describe the level of anger I was feeling. The dispatcher again tried to apologize and scheduled me for Monday morning. Monday morning comes and no one arrives. I call and was told I never had an appt. Just that they would come if the part came in and since it didn't they didn't consider me on the books. So they schedule me for the following Thursday because the part should be in by then. I asked to speak to a manager and to this day I'm still waiting for a call back. Keep in mind my family is having to turn off the water to our house so the water bill wouldn't be sky high. Thursday comes and I call first thing to confirm appt. And once again I'm told no one is coming because spout for 2nd bathroom is not in and the tech didn't go to parts store to pick up cartridge for other bathroom. At that point I had enough. Not only did I miss work for the 2nd time but I still have a bathroom leaking because the tech doesn't want to make 2 trips. After I blew up at the poor dispatcher about the pitiful service I had received so far, I was placed on hold and then miraculously thecartridge that would stop the water from continuously running was found with another tech and someone would be out right away. The catch was they were going to let AHS know they couldn't find the spout for the other bathroom and AHS would have to reassign it to another company. So for over a week I'm waited for AHS to reassign to another company just to find out that Air Pro had the spout but was waiting for me to ok install because it wasn't brushed nickel but chrome. Not sure who was at fault for the miscommunication, I just wanted the repairs completed. So another appt had to be made for install and after 1 month and a $499 water bill all repairs were made. AHS has already been made aware this company can't be assigned to me ever again. I would rather pay out of pocket to another company than deal with again.

Mesha W.

6/21/2021

No call, no show. I called several times to get the time of arrival for the plumber. I was told that he was on his way and they had no way to contact him. Well, he never showed after I wasted my entire Saturday. Never again. The professionalism sucks!

Tania C.

01/10/2015 12:00:00 SA

I couldn't be more grateful to have found this place! They came out in less than 24 hours. And after 3 years of battling the same problem with the heat in my grandmothers home they are the only ones that solved the problem. Another company lied about having to replace to the whole unit which turned out to be unnecessary and an up charge in the thousands! The level of honesty, professionalism, courtesy, and excellence defines this business . I would highly recommend them.

Victor M.

08/06/2019 12:00:00 SA

Javier was amazing.....he got the job done quickly and was extremely informative! Thank you so much Javier and Air Pro Master!!!!

Gina C.

11/20/2018

So first all I found the dispatch lady (name unknown) that I had first spoken to very short, not really interested in the problem that the appointment was being scheduled for & rushing to get something scheduled. My first appointment was scheduled with a big time block of 0800-1300 & the guy actually ended up coming in the earlier part which was cool. He arrived at my door dressed in a uniform & his truck within view. He said he was there for a pipe that was leaking. I told him no, as this was not the reason an appointment was made. Not sure where he got that from & told him what the problem was.

I invited him inside & took him to the bathroom to show him how the shower knob had broken & I couldn't get the water to shut off. I told him I had to shut the main water supply to the house off & took pliers to turn the shower spout off.

Prior to him coming to the house I went & bought a new shower knob to see if it could be an easy fix & save the owners some money but once I put it on I was still not able to turn the shower water on or off. I showed the guy who tried himself & he couldn't do it either.

He determined that the problem was the inside piece & he would come back to fix that. I told him OK & told him to bring a new shower knob as I was going to return this one as it didn't fix the problem & I paid for it out of pocket. (I'm a renter)

He told me he would be back on Monday & would come around 0800. So I got up early Monday & awaited for his arrival & @ 1000 I'm getting a call from the dispatch to schedule an appointment. I told the lady that the guy had told me he was coming back that day around 0800 & he never showed up. She didn't know anything about this. So another appointment was scheduled with the 0800-1300 time. I stressed that I work nights & was working the night before & that night of my next appointment. So she said she would try to get them to come to my house first.

So that day comes & I'm waiting & waiting and I'm getting tired. So I crawled into bed around 10:15am I got a call from the plumber (they will call you apx. 20-30mins PTA) telling me he would be @ my house in apx. 20mins. I told him it was too late that I was going to bed & needed to reschedule. I had no idea how long it would take him to fix the problem & I needed to get to sleep.

So the company calls me back a couple days later to try & schedule another appt. I told them I would have to figure out a day & call them back. Well they kept calling me to schedule & I hadn't figured out a day yet so I didn't answer. Then when I decided when to do it (it's a pain to be stuck @ home for such a large gap of time) I set up another appointment.

The guy came back, I let him upstairs to do his thing cause it was the same guy. After he was done I went upstairs to check out his work & it was all fixed. He wasn't here very long, had me sign a paper & went on his way.

Later on that day I realized he took the shower knob that I had bought & was going to return out from under my bathroom sink. I'm guessing he remember it was under there from the first visit when he saw me pull it out. I was a little shocked as he did not have permission to take this & I had told him he was going to need to bring one when he came back & he didn't. He took his trash with him so the packaging wasn't left in my garbage can.

I called ProAir & hit the manager option & left a message telling them what happened & asking for them to refund me the money I spent on the knob. Someone called me back a few hrs later & decided the best way to fix this problem was just to send me a check for the amt of money I spent. This was over a week ago, I'm still waiting for that check. Since we are both locally in town it shouldn't be taking this long. I'm going to have to call them to follow up with this.

I wasn't a big fan of the dispatch lady who I first spoke to. Later on the next lady who's name I think was Ashley, was much nicer. The plumber who came to the house was nice, young probably in his 20's but he knew what he was doing. I don't like the fact that he helped himself to the knob under my bathroom sink with the doors closed.
Glad that management is taking care of the problem without any argument or hesitation. I just need to find out whats going on with the check.

So Im in between 3-4 stars, unfort. we can't pick 1/2 a star. I'd give this company 3.5 stars if we could. They were good & I would probably use them again if I needed to personally, but the fact that they have an unfriendly receptionist, that the plumber took something he wasn't suppose to & the large gap of a waiting hour I have to give them 3 stars.

Mattt C.

08/05/2021 12:00:00 SA

I called Goettl to fix the problem Air Pro Masters created and then refused to fix. It cost me $1,300 and lost time from work.

See pictures for the mess that Air Pro Masters. Next stop complaint to the NV Contractors Board then on to civil litigation.

You should have just been a good business man and came out and evaluated the sloppy work by your incompetent technicians.

Nathene N.

8/29/2016

If you are assigned Ish as your tech, request someone else. He is rude and lazy. He wouldn't fix my toilet unless I had new floor put in my bathroom, which we found out was a load of bologna from the private plumber we wound up having to hire and spend hundreds on. (American Home Shield sent us Air Pro Masters.) Then, we were actually charged for Ish coming out and doing nothing because he is just simply lazy!

Mike G.

07/06/2021 12:00:00 SA

Terrible experience. On their first visit, their tech could not fix the issue, said he needs someone more experienced. The experienced tech said he'll come over between 11am and 5pm, 6 hour window. Really?! Upon arrival, he knocked for 10 seconds, didn't try to call and just left. But said I missed the appointment, so he charged me. The only way I know he actually came is security cameras. I guess if you can just charge and leave, it's easier money than actually doing the work. Only problem is no repeat customers for that service. So disappointing!

Anna D.

11/22/2019

This is a great company I highly recommend it mike was awesome and did a great job Thank you

Paige B.

05/02/2023 12:00:00 SA

Jesse came out and was able to identify the issue with my A/C almost immediately. He was knowledgable, quick, and understanding of the issue. I read some bad reviews of this company, so I was worried, but when Jesse showed up, listened to all of my concerns, I knew he would be able to get my AC back up and running. And he did. 10/10 recommend Jesse from this company.

Sara L.

12/28/2017

I would absolutely NOT recommend this company. My AHS home warranty had me use this company for my water heater leak. Fernando, the first technician came on a Friday, and told me he would have someone come the next day to have a new water heater installed. He saw that there was a lot of water under the heater and showed me how to divert it into a bucket. He made NO MENTION THAT THERE WAS WATER DAMAGE in the walls and I would need a full mitigation and reconstruction of the damaged walls (which took weeks to complete). The next day, when Arthur arrived, he told me that he wouldn't be able to install the new water heater until the water damage was fixed. When I attempted to call Air ProMaster, dispatcher Tracey tried to give me an excuse as to why Fernando wouldn't have told me that there was water damage in the walls. When I told her that he clearly saw the water under the heater and even told me how to divert it into a bucket, she had nothing to say. She said she would have manager Yvonne give me a call to discuss, but that call never came. The only reason I am giving this review one star, is because of Arthur, who made sure I did not go without hot water because I have a 4 month old baby in the house.

Craig B.

5/21/2016

Awesome Job, Good customer service from Juan Z!! Very considerate and through. They were a call out from a request I made through AHS warranty service. Highly recommend.

Horacio M.

05/10/2023 12:00:00 SA

THIS COMPANY CAN NOT BE TRUSTED, here's why

Good News: I got a second opinion and the unit was repaired. NOT by Air Pro Master who completely LIED about the problem the unit had. He submitted his report and AHS denied claim.
Nothing he said was true. This is my reply to Air Pro Master:

I thank God I had a real a/c tech out here. One with tools, Your tech came armed with a screw driver!
And was over his 6 hour window. Which cost me half a day at work for him to arrive after 7. Nothing your tech said was true.

Here is the results from new tech:
1: Compressor was not blown
2. Compressor has no leak
3. He replaced 2 capacitors.
5. He changed the burnt wire.
6. He checked the r22 level, and guess what? Not low and is not leaking.
7. As for Physical Damage to the coil gate... My tech shook his head and laughed. He said Less then 1% chance that has anything to do with faulty unit.
In fact he said in comparison, if the transmission blew in your car and the mechanic says.... well i see the problem, you were driving on low tires does that make any sense?
Your tech said it wasn't wear and tear. And he would be putting in significant physical damage to unit. He went on to say Somebody pushed in the coils or perhaps Golf ball Hail hit the unit.

Today UNIT IS PURRING PERFECTLY. I AM ELATED I HAD A SECOND OPINION.

Here's some advice: Yes the unit is old, but it does not need to be replaced just yet. Your tech came out here and flat out lied to our face!!! Disgusting. Had your tech spent more than 5 minutes here maybe he should of did the same repair and when we really need a new unit, we would call you. BUT THERE IS NO WAY I WOULD EVER TRUST YOUR COMPANY.

AHS is refunding $50 of the $100 we paid you for NOTHING. You should refund the rest! I will be adding this to yelp, google and every news team out there. Shame on Air Pro Master!!!!!

Mari Beth B.

8/15/2016

Not a good experience at all!! They were sent out through our home warranty company to fix our water heater-- we went without a water heater for over a weak due to poor communication on their part. It even came down to them telling different stories to us the homeowners and the home warranty company. Finally a different company was called -- came the same day and repaired the same day

Michelle P.

6/15/2018

My home warranty company, American Home Shield, contacted Air Pro Master to fix one of my two broken AC units. I decided to go with them seeing as I'm having a terrible experience with A & R Complete Service. They were contacted on Tuesday, 6/12/18 and Gary came out the next day. He fixed the problem in 30-40 minutes and the AC is working wonderfully! I wish AHS would've initially contacted APM for my other unit, which has now been broken for almost a week! THANK YOU!!

Jimmy C.

7/19/2019

Stan, the technician, did a good job discussing options to replace my unit and was timely and proficient installing the new unit with no issues. He is a credit to his company. I would recommend this company for their honesty and professionalism.

Lupe W.

6/26/2020

I have two air conditioning units that require annual maintenance. David Adams came to my home and inspected the temperature coming from the vents initially. Then he went outside and reviewed the units thoroughly. He replaced anything he saw that required any replacement. He made sure that I had the proper levels of Freon. Once he was done, he washed the exterior of the units to ensure that any debris impacting the units would be removed. I was impressed by how thorough David is with his work. I will recommend Air Pro Master to everyone!

Jeremy C.

7/28/2014

I just had the absolute worst experience with this company... My home warranty company sent this company out for a plumbing issue... The tech didn't introduce himself (I finally shoehorned his name out if him which was Alex), already had a solution in mind without assessing the issue properly or listening to what I was explaining to him the symptoms, finally he was very rude and attempted to speak down to me and talk over me. One of the first things he said was well if I take this pipe off the water will go all over the floor.... My response was simple. Your a plumber and didn't bring a bucket with you?? From that point on he did everything he could to not work in my home. In fact I think even if he decided to begin work on the issue, I don't know if I wanted him to since i really didn't have the confidence in him that he knows what he was talking about. I was very disappointed as I have had pleasant experiences in the past with this company but this one experience will make me not ever want them to come back again.

Ramon D.

7/29/2019

I have been having issues with my AC unit not cooling so i got a hold of my home warranty and they sent out Air pro master.the tech came out on 7-5-19 and said i was low on freon he said i would need 2 lbs of freon to get me back running properly so i mentioned to the tech that i know freon does not just evaporate and there had to have been a leak and againt my better judgment i had him fill up my system i have 3 young ones at home and we can't endure this oven of a home.
System cooled well for a few days and the original issue came back house not cooling i call for another appointnent and i cant get scheduled until 7-19-19 same tech comes out is literally on my property for 5 min and says yes you do have a leak you need to schedule a leak check Which is super inconvenient because it has been 2 weeks since he originally came out.
I get a leak check scheduled and now its 7-23-19 almost three weeks into this oven of a home and thankfully it was a different tech he said i would need a king valve and that dispatch would call when the part was ordered it is now 7-27-19 and no word from the dispctch so i decide to call and the rep said the part had not been ordered yet its been 4 days since the tech diagnosed my unit and still the part has not been ordered.
This is a sorry excuse for a company leaving your customers and their children to withstand this heat and let issues run this long before really making an effort to solve the problem which they haven't fixed.
I would stay away from this company at all costs.

Stephanie C.

7/26/2014

Air pro masters was sent out by my home warranty company after my upstairs a/c unit failed. Within half an hour of putting in the service request with my home warranty company, I got a call from a friendly lady scheduling a repair for the next day. The technician showed up right in the middle of his scheduled 3 hour window, and was very professional. He removed his shoes when he first entered my home, and after that he placed booties over them every time he entered from outside. All without my asking him to do so! He was thorough and efficient and friendly. Got the air running again, and I'm a happy customer.

Elaine W.

8/29/2019

Same situation with me, called AHS and they dispatched Air Pro Master (apm). Told they'd be here at 1-6pm. Told them to give me a call when the tech is on the way, assures me that I will be notified 30 minutes out. Ok, I took the afternoon off to make sure that my plumbing issue gets resolved. Waited all afternoon, 4:30 nothing. 5 pm, called them and the answer machine notified me that they were closed. The AHS says tech on the way so I go to the townhouse where I have the issue. Found their business card attached to the front door. Never got called. Fuming, called their 24/7 line. Answer service took my message and says they will call me in the AM. What's the 24/7 line for? Not to manage service that's for sure.
Shitty company. No wonder they have such low reviews. If I could, they get -5 stars.

Angry because I took the afternoon off. I live down the street. I could have been there in 5 min. Instead took time off work, so no pay for nothing.

And guess what? I will have to reschedule and take more time off again. Guess their time is more important than mine.

Mary C.

12/14/2018

If you are considering hiring Air Pro Master, LLC, do not walk away, run away.

Today an Air Pro Master, LLC representative came by our house to repair two toilets. We were using our American Shield Insurance Policy. We have to pay a $75.00 fee for each service call. I explained to the representative that the toilet continues to runs after it flushes, when the water in the tank reaches the desired level, the water continues to run and the turn off value is too close to the water line and it is difficult to turn off the water. He said there was nothing he could do about the shut off water value because it is/was a preexistence issue. I said no problem with the shut off value.

He turned on the water and then he noticed the flap did not go down like it should. He looked at the arm attached to the handle. He told me because the arm had some corrosion it was not allowing the flap to sit. Then he said because there is corrosion on the arm then that is considered a preexistence condition as well and was not covered under my policy. Then I explained the ball was not rising to the desired level therefor the arm attached was not shutting off the water when the tank was being refilled.

He manually pulled up the aforementioned arm and the water shut off. He said the arm was working now therefore there was nothing he could do because it is currently working.

Any plumber should realize if the flap is not sitting or lowering like it should 99% percent of the time the flap needs to be replaced. Anyone with any plumbing experience should know in Vegas if a metal arm is in water for any period of water it will show some signs of corrosion. Again, if any plumber noticed that one has to manually lift an arm to shut off the water then it is not working properly. Then he tried to tell me the arm attached to the flap is causing the arm attached to ball to malfunction. The two are not connected. How can he possibly tell whether these are preexisting conditions if they were working properly when we purchased the house?

Over the years, I have done plumbing work; I have own and managed income properties and houses, replaced and repaired numerous toilet parts. I found his explanations beyond reason. If any other Pro Master representatives are like this young man then they should not advertise as a plumbing company.

Jim C.

02/11/2020 12:00:00 SA

Had continuous running water at the meter, called our home warranty and they sent out AirPro Master. Unfortunately for us it was a slab leak. The guys found it and explained exactly what was wrong and what needed to be done, reroute of the hot waterline. We set their return appt with office and they came and fixed the problem with minimal mess and impact to our spare bedroom. Leak fixed, great guys. Would use again. What you have to remember is that Home Warranty are good but not in emergency situations, not the fault of the vendor if your HW puts restrictions on them, I have first hand knowledge when our A.C. unit went out 3 summers ago.

Izayiah A.

9/15/2022

Great company, I've had a great experience with the customer service representative numerous times, and they've done what they needed to do to fix the issues with the air conditioning.

Anna M.

7/29/2016

Igor is a man of few words, but did an amazing job fixing my A/C. He was on time actually a few minutes early. It took him 10 minutes to fix the problem. Thank goodness there are still good companies out there that work with home warranties. Thanks guys I can't say it enough its over 100 degrees out, and me and my four legged kids don't have to suffer.

Jason R.

8/25/2020

Javier showed up with a task of replacing (2) hose bibs. After watching him use a tiny 12 volt reciprocal saw with an obvious dull blade to cut the copper tubing I walked away to leave air pro masters experts to see it through with out me standing over him. I came back to find the (2) replacements were compression as opposed to soldered. Hope this helps the next potential customer.

Peter G.

2/25/2022

Workman named Jan installed my water heater and failed to return my garage door opener. Several calls and request to speak to management has gone unanswered. Workman left behind an unknown device that is not my garage door opener. It poses a security risk and sets a customer up for potential home invasion and theft. Several representatives in the office seem to laugh off my concern. Find someone else

PJ W.

5/19/2023

DO NOT TRUST THIS COMPANY!!! Because of an administrative error with the warranty company they tried to charge me two service fees for one visit. They then maliciously did not submit the diagnoses so that I could never have the work done unless I paid another fee. Save your money and go with someone else!

Haydee R.

12/07/2018 12:00:00 SA

Our downstairs heat went out last week. We contacted our home warranty who, in turn, reached out to Air Pro. Air Pro was able to come out last Wednesday to assess the problem that lead to the combustion draft motor that seized up and mentioned it may take a couple of days to obtain the part. Thursday we were called to schedule an appointment for Friday to replace the motor. They gave us a time frame between 8am and 1pm but stated it would probably be closer to 1pm. As another courtesy, they called prior to 1pm to let us know they were on their way. Air Pro was able to get everything set up, replaced, and tested. Alex and another gentleman that he was with were the same individuals that initially assessed the problem, so I'm glad the same individuals came out for the repair. Beyond efficient and friendly. When I say efficient, I'm not only talking about the time they spent in our home, but the overall time it took for Air Pro to contact us and the turn-around to repair it. I have to say I didn't look at reviews prior to our service, but in looking at the more recent reviews, they're doing some grand changes to obtain grand reviews. You're doing something right. Keep up the great work! Huge thanks to Air Pro and the guys you sent out! Alex and side-kick (I'm sorry we didn't catch your name)...thank you again...you guys were great, and Happy Holidays!

Dawn T.

12/15/2021

Terry was professional, courteous and knowledgeable
He fixed my heater through home warranty
They serviced me same day that I called
The customer service representative Amy was very polite and informative on the phone
I didn't even have to identify who I was when I called she already knew and told me I was next in line to be serviced and apologized for any delay

Silvano C.

12/09/2020 12:00:00 SA

Terrible customer service. Technician came to inspect the duct system. He is contracted by my home warranty and he lied about the issue which caused home warranty to deny repairing my duct run. Don't use this company.

Tk R.

12/05/2019 12:00:00 SA

1 star is 2 too many. This is the incompetent company I have ever dealt with! How they stay in business is puzzling.
Had an appt. set by them, never showed up. Called them,( they never called me) told me tech left the area already...huh?
Asked to speak to manager or owner, was told they would call me back in 24 hrs...huh?...no calls..
- 0 communication skills
- 0 customer service skills
- 0 reliability
- 0 responsibility
STAY AWAY!!! Much better company's out there!!! You have been warned!!!

Mei W.

07/04/2017 12:00:00 SA

My client bought a house in San Jose CA, got a home warranty with American Home Shield. There was a plumbing issues after closing, they called warranty company which sent a plumber from Air Pro Master, the guy came to check it, and quoted $399 to fix it, he was going to do pipe clean out to solve the problem, So we paid $399 at front because warranty does not cover it, the plumber came back and found out there was a clean out pipe in the house. He told me they were not going to charge us any thing because he did not do anything, he could not fix the problem this time, so we have to call other company to fix the problem. Later we found out Air Pro Master still charged $399 for doing nothing, and refused to refund the money.
We are not expecting any refund from Air Pro Master now, but just warning everybody to check the review before using them.

Nick V.

8/18/2021

Wow, I can give them only one star.
The girls who pick up the phone in the office have worst attitudes. Very pissy and sound always upset.
One of their names is Vanessa.
Technician David came to my house and he was rude, not professional. He does not answer any if your calls, either. Seems very lazy. I wish I could give them more stars but this is what it is. They (management) need to improve their customer appreciation support skills.

B B.

2/23/2018

BEWARE. My home warranty service called Air Pro Master to repair or replace my water heater that was leaking. They were fast and prompt with the scheduling and on time. However the min the Technician stepped out of the truck he already tried to sell me to another company to fix my drywall before really giving me any options or alternatives. He already diagnosed the issue at 20ft away before really taking a good look and making a honest diagnosis. The water heater leaked for less than a day and was told that I needed extensive drywall repair and he told me that I didn't have to worry that it was included in my home warranty, which it was not which I found out later. Called the second company (their recommendation) who came out within an hour in the same exact model vehicle as if they are the from the same company just different logo on the truck. Then this drywall technician then mentions that this is covered through my home insurance policy not my warranty which then I would have to pay a 1% deductible which would cost thousands and Air Pro Masters would not replace the water heater until this company fixed the drywall. This seemed extremely fishy and odd to me so much so that I called my home warranty to ask for another contracted company to come and assess the issue. They couldn't send out new contractor until they get a hold of the company which they couldn't. So they told me they would buy me out give me the money to go with a company of my choosing. I had second plumbing company which I was referred to by someone come and assess the issue and they had no issue with the drywall and all the extra repairs which I was told by Air Pro Master technician initially. This second company then replaced the water heater with in an hour and I had hot water again. Air Pro Masters does not seem trustworthy at all they seem to have an agenda with a sister company or partnership to get as much money from warranties and insurance policies by telling their costumers they need more repairs than they truly need. After reading many of these reviews they seem to leave many of their costumers with a bad taste in the mouth. Beware of scams where companies try to scam your insurance, warranty, and your self. If you have any concerns about your policy or diagnosis always have a second opinion and have your insurance come out assess the issue before you allow anything to be done against your insurance policy. So happy that I trusted my gut and got a second opinion!

Tracy T.

8/13/2017

I have a home warranty thru American Home Shield. My Upstairs unit went out 8/12, so I called and put in a claim with them, and within 24 hours Chris from Air Pro was here. I needed a new motor and within 45min.- an hour Chris was done and I had my upstairs back cool and relaxing. I am so glad that American Home Shield has chosen a great company to take care of there clients. I paid a $75 service fee and saved myself the headache of worrying about the almost $500 dollars it cost to repair my A/C. Even if I did not have this warranty I would do business with Air Pro Master, thanks again Chris. He was very knowledgeable to what needed to be done. All of the negative reviews need to get a home warranty. Don't complain because u have to pay out of pocket. Vegas is hot as hell so get a home warranty and pay a service fee and let this company do there job.

Glenda S.

5/13/2022

Amy and Vanessa at the Air Pro Master office were very efficient, as well as pleasant to do business with. Brad the water heater installer was the same. He was very knowledgeable in his trade, and did a great job for us.

Tammy L.

06/02/2017 12:00:00 SA

Not starting out on a really good note. Was originally scheduled for Friday, 12-3PM. Got a call at 4:30 telling me that I was having to be rescheduled because the tech that I was assigned to had an emergency at one of the clients homes. I understand that things happen, But waiting an hour and a half after the appointment time to call the people that are waiting... Was rescheduled for this morning, which is the following Thursday by the way. I was told that I would be the first person at 8 o'clock. No one called me yesterday to confirm the appointment. At 8:45 this morning I hadn't gotten a call from the tech saying that he was on his way to my house so I called the office. And I was told that my window was 8 to 11. There was no way that I would've been told that I was the first one at 8 o'clock. The man on the phone was rude. If I didn't have to use this company because of my Home warranty, there's no way in hell that I would

Well, the plumber finally showed up, 15 minutes outside of my three hour window that I was scheduled for. Told me that I needed both faucets replaced in the sinks in the bathrooms. He would have someone from his office call me first thing this morning and he would do his best to have someone out here Saturday, which is tomorrow, to have them replaced. Well, it's almost 12 o'clock noon and I just got the phone call and they want me to schedule next Tuesday. This is been going on for almost 2 weeks to get 2 leaks fixed in freaking bathroom sinks. I wouldn't think that sink faucets are that uncommon, why would they not keep them in stock in their vans so that they can take care of an issue with one trip instead of dragging it out. This company absolutely sucks at customer service. Again, if I did not have to use them because of my Home warranty, I wouldn't!

Ed K.

9/25/2021

Had to call these guys on my Vegas property at the busiest time. Team was on the top of their game and saved over $2k vs my other estimates. Unreal, super happy I reached out.

Bob R.

07/01/2022 12:00:00 SA

Spoke with Vanessa in an Emergency and she was extremely rude, hung up for no reason. Horrible service!

Jason G.

5/19/2018

For home warranty work, these guys are definitely worth five stars. They set up a five hour window from between 1 PM-6PM. They came around 1:30pm. Mike was very friendly and knowledgeable. He was quick and cleared all our clogs and drains within 15-20 minutes. They even have a 30 day warranty:)

Vicki W.

12/21/2017

They were assigned to me by my home warranty company. Tried calling them 5 times over a 4 day period and left messages with my return cell number on their vm (no live person ever answered the phone). Nobody ever returned my call even though the message says they will callback within 2 hrs. When I called my home warrant I to change service providers, they called this company on a different phone number. The company then lied and said they tried to call me but I didn't answer. I left my cell # 4 times and had NO missed calls, nor did it ever ring. Liars! Unprofessional! Bad business!

Martin S.

10/10/2019 12:00:00 SA

Home Warranty had sent out another plumber who could not replace hot water tank for at least 6 days. Called Air Pro just to locate a hot water tank and it turned out that they had one in the shop and were a provider to my warranty company. Air Pro was out the next day and for 1/2 the price proposed by the first plumber. Excellent service, great work, and they will be my #1 request if I ever need additional work.

The biggest issue was my home warranty service center, yikes!

G K.

12/04/2015 12:00:00 SA

Don't even let them in your home!! They were assigned through American Home Shield. Abraham came out to look at the hot water heater. He stood in front of it for a little while and said that it's a waste of his time because it is not leaking...well, it's not making hot water either. He told AHS to decline the claim. This a pattern; if you read the reviews, it seems to be their policy to have claims declined and collect the $75 deductible for nothing. Must be quite profitable.

Greg S.

04/12/2021 12:00:00 SA

Unbelievably rude service by dispatchers, especially Amy over the telephone. When I simply asked to speak with a manager due to the magnitude of the water pouring from my water heater, she indicated that my reason for asking for a manager was not important enough, and she was not going to bother him (Eric). A manager couldn't even be bothered to take my number and call me back at a later time.

There are so many negative reviews about this company, I can't believe that American Home Shield still refers them in this area. I asked AHS to re-assign my work to any other plumber and formally notified AHS of the negative impression assigning work to this company has on AHS. Told them someone needs to look at the magnitude and seriousness of all the complaints this company is receiving on yelp.

A G.

04/01/2021 12:00:00 SA

This company is contracted by AHS to do Ac repairs and twice they came out the first time telling me my AC coils were dirty to get out of having to change the compressor, I told them I just had the Ac inspected two months ago and they sent out a 2nd technician who advised me the builder didn't put in a inline filter thus voiding my warranty. I located the inline filter and called them back only then was the repair done after making me wait two weeks in the summer heat. This company is dishonest don't use them.

Lisa D.

09/12/2019 12:00:00 SA

Eric from Air Pro Master arrived within the time frame that was originally scheduled for him to come out and check on our AC unit. He was very professional, knowledgeable and helpful. I highly recommend this company.

Jason K.

7/13/2018

We had a guy come out here to check leaks, I told him we had no visible leaks in the house and what does he do, he takes one walk through my house and then goes, well it might be the line from the house to the water meter. Keep in mind he didn't check any of my bathrooms up stairs or anything. I had to had to have another company come out to properly check and find the leak, what a freaking joke.

Jeff B.

8/18/2021

Look at the other reviews!! NOTHING BUT 1 STAR REVIEWS!!!

IF you are foolish enough to stay on hold for the 20-30 minutes they'll leave you on hold for...you will see the level of service they provide. My experience has already been stated by other dissatisfied customers. I had the same type of experience with no call backs and trying to get additional repairs done.

Cut your losses now and Congratulations on looking at reviews before getting service. Wish I had!!

Yamit O.

3/24/2015

Scam!!! Dot ever use them!!!!!!! I am an American home shilled customer, they have sent me this company to fix a plumbing issue, they come on the estimate everything was ok, and they mentioned it's going to take 2 week for the part to get here, and today they sent Jose. He started to replace to part and I told him the insurance company asked to leave the old part to them, then Jose flipped he was saying their company policy is that they have to take the part, and that he can't do the job. I asked to speak to a manager, he told me that they are out of town and there is no one I can speak to and I'm waisting his time and he just left, they didn't find the job and waisted 2 weeks of my time I am now need to order another company for the job

Sike A.

5/21/2020

Had a leaking/broken water pipe that had already caused serious damage to my home because of inexperienced technicians from other companies that my home warranty company sent to fix the problem. I insisted that AHS assign another company with competent technicians for a second opinion. Fortunately, Air Pro Master's was assigned to my home to diagnose and fix the water leak. David the technician was skilled, experienced, courteous and professional. He readily diagnosed the problem and repaired the leaking pipe. He was also able to recognize that my hot water heater was malfunctioning and water was being discharged from the pressure release valve. Another technician, Gus came back and expertly replaced the broken water heater with a new one. Much kuddos to David and Gus for doing a great job in fixing the plumbing problems in my home. Thanks Air Pro Master's!!!

Ross M.

1/16/2019

My water heater sprung a major leak, I contacted my home warranty company American Home Shield, And within minutes I received a text from Air Pro Master, saying that someone would be calling me to set the appointment. Within a half hour I received a call and she scheduled an appointment for the next morning. The technician called me about 930 and told me he was on his way, Mike was very informative and walked me through the process of what to expect with the warranty company, They received approval the same day and schedule an appointment via text for this morning. They called me at 8 AM this morning to let me know that I was on the books for this morning, an hour later the installer called and told me he was on his way. Pat had a new water heater installed within 25 minutes, and went over any concerns that I had. I've got to be honest I don't give out very many five stars, but from start to finish I was treated with kindness, honesty, and professionalism. Well done air pro masters, well done.

Gerilyn R.

01/07/2020 12:00:00 SA

Had some issues at my friends house but this company had came to the rescue in order to make things better! Although it took a little time to come by, the wait was well worth it. The worker had explained what was wrong and what was going on and how we can better prevent those issues in the future. It's great to see that there are people and companies that go the extra mile to explain things in order to get a better point of understanding across! Glad to have been apart of this helpful moment! :)

Rich V.

08/06/2020 12:00:00 SA

buyer beware. the plumber was rude and didnt fix jack shi%. oh yeah the home warranty company still charged me 75 $ just to have the tech. look at my problem and driving away 10 mins later.

Jane D.

09/10/2021 12:00:00 SA

My toilet has been broken for six days. Air Pro master is the vendor my home warranty company sent out. The technician came on a Monday and took the broken part. I heard nothing from him so I called on Thursday and was told he was picking up the part and they would call to schedule an appointment. That was 26 hours ago and no call. I have called 4 times today 3 times asking for an automated callback and once I left a voicemail. I still haven't heard one word from them. Now I can't even hire another plumber to fix it because he took the part with him. I am not happy being without my toilet for six days and even more u happy at their total lack of concern for their customer and lack of customer service it is just plain rude and unprofessional. They deserve a 0 and would have gotten one but you have to give them at least a - to post a review.

Shannie C.

02/09/2020 12:00:00 SA

Instant Fan!!!
I want to share my experience with Air Pro Master because I don't think companies do business like they do these days anymore.
As far as Las Vegas weather goes, its pretty tricky. This is why when our HVAC heater quit on us on one afternoon with 39 degree weather, I was panicking within a few minutes. None of us knew anything about HVAC units except switching it on and turning it off, and with several kids complaining about the temperature at the same time, it can be quite taxing on the nerves. I'm not from around here as I was visiting family so I'm not familiar with services in the area. Luckily, I found the website for Air Pro Master and was able to reach them through the phone.
The woman I talked to on the phone was very pleasant and took my details right away. She even wrote down the problem to get a good idea of the situation. They gave me the earliest slot they could.
The following day, the professional Air Pro Master crew arrived promptly to fix our HVAC unit. Because they were already familiar with the details, it became easier for them to determine what to do.
The entire process of repairing our heater took only half an hour. I was so satisfied with Air Pro Master that I saved their number on my phone as part of my emergency contacts so I could call them quickly if the HVAC acted up again.

S T.

03/02/2019 12:00:00 SA

1 star is for service side, bought new air conditioner, heater, and tankless systems, they got 5 star for: the sales person, for the install, and everyone I spoke with in the office that I had dealings with ... I was very impressed. I have had them scheduled 4 times for different things, no shows and no calls except for 1 guy that called 3 hours late ( he was very apologetic and explained he was running very late) he came the next day am ..I have no problem with that. So, I dont know what the problem is , the workers not knowing their job and slow, the schedulers overloading the help, being short handed, with their compations new radio ad for caring help ... anyway management/owner should look into it .

Joan F.

08/02/2018 12:00:00 SA

I am writing this letter to compliment Air-Pro Master and their professional staff for demonstrating the true meaning of customer satisfaction. We came home from out of town after traveling for a family funeral and found our unit broken. We called several companies that day, which was one of the hottest days of the year. All the other companies were busy and said they could not even see us for at least another 1-3 days, but when I called Air Pro at 1:15 p.m, they said... the technician is on an appointment, but I will ask him to see you next. They came out to my house that same day. Mind you we live in Las Vegas where the temperature gets 110-118 degrees. That weekend was one of the hottest (115 degrees). I expected great service and they delivered! I needed a Brand new Unit (Furnace and Compressor). The old unit was 18 years old. Their work was absolutely superb, thanks to Mr. Caesars and Mr. Greg, who worked diligently, they were Professional, Helpful and Polite, they didn't drag their feet, they didn't dawdle around. They even put down covers to protect our floor while they were working and cleaned up after themselves when they were finished, they did not leave one shred of dirt. Honesty and great customer service are hard to find in the service industry today but we found it was Air-Pro Master. Mr. Ed, the pricing could have been a little bit more competitive, but it is evident that you put your customers in high regards and we thank you for providing such fast, honest & friendly service! The cool air is amazing, we love the efficient way the new air system works, and we will definitely call them if we ever have any heating or cooling needs in the future. I would definitely recommend them to everybody we know! Thank you!

Carlos L.

01/10/2022 12:00:00 SA

My heater upstairs wasn't blowing hot air so I filed a claim through my home warranty company and Air Pro Master was contracted to do the repair. They called me to set up an appointment to come out and the technician Oscar was on time and very friendly. He diagnosed the issue and did the repair and told me how to avoid future problems. He also went above and beyond and replaced my 2 air filters for me even though that was not his job to do so. Thank you, Oscar for being so cook and professional. Highly recommend this company!

Michael O.

9/23/2020

Terrible company to work with. Dispatcher is RUDE and unwilling to assist, called them out to fix leaky sink. He fixed one pipe, didnt do the trick. He then advised it was my sink strainer, which he didnt carry the part for. He advised it would take him a couple days to follow up. I went to Lowe's, less than a mile down the street. Fixed the strainer, which still did not fix the issue. Called dispatch to have them come back out, and they refuse to without additional service charge. Worst contractor in the valley!!!

C M.

2/17/2020

American Home Shield warranty contracted them to fix our kitchen faucet. 4 days for first appointment between 9-1 pm today. NO ONE shows..no calls or texts.

I contact my warranty company who contacted them. First..They are on their way at 1:15 pm...10 minutes later There was an emergency...really..you couldn't call or text custoner who took off work ALL morning..waiting around for a repair person to arrive.

I canceled...no way do I want to spend $.01 on a company who treats consumers this way.

Look at all reviews..I am not the only warranty consumer having issues with this company.

ZERO Stars

Steven M.

9/20/2022

Before you use this company for ANYthing, call at least 5 other companies. They flooded our house, broke a new faucet, and then Left. Incredibly BAD Service!

The tech was not experienced and told me he was a professional. Not sure at what but he flooded the kitchen very well.

Never use this company!!! Call anyone else.

Ignacio G.

10/31/2016

These guys replaced my water heater and I ended up finding a gas leak after they finished they're job be extremely careful with them, they didn't even want to come and check the leak so I called southwest gas and they fixed it for me do not trust these guys please

Terri W.

08/03/2018 12:00:00 SA

Our service technician; Paul was scheduled between 10-12, he called at 9:40; arrived at 10:20. He was professional, friendly and very efficient. The appointment was to conduct annual service. Paul went above and beyond by going into the 2nd story attic to check the drain pan and the air vent to the master closet. Paul determined the problem and called the main office to report what would be needed to fix the issues. We are extremely satisfied with the service and happy with how well Air Pro Master works with out Home Warranty Company, American Home Shield. Paul could have said, nope on the attic issues and told me I'd have to call and make an additional appointment for those problems. The fact that he didn't speaks volumes to his dedication and professionalism. I will add that he completed all of his tasks with a smile on his face and a happy disposition!

Thank you!

Gregory N.

7/29/2016

Great service from AirPro Masters! We had Mike who was extremely friendly, intelligent & helpful, he fixed our kitchen sink leak problem promptly and kept our spirits up with his incredible fun personality. Thank you Mike for helping us!!

William W.

7/17/2019

Exceptional service Fernando is old school with a youthful disposition and extremely professional and competent in every area of customer engagement. Anytime for this guy can be my service tech. You are blessed to have a person of this statue in your employment.

Nadia B.

08/12/2020 12:00:00 SA

Javier from Pro Master was our technician, and had wonderful customer service. He replaced a PRV in our garage, and we are pleased that he was able to install a new feature with no issues and timely manner.

He was very pleasant and addressed our concern.

Thank you Javier

The Bradleys!

Jacki J.

12/30/2022

Took money and did no work. Wasn't covered. They knew that before arrival. Wasted 2 days and 125$ really. DONT EVER USE THIS COMPANY!

Tony H.

01/02/2023 12:00:00 SA

01/04/2023 - Fernando from Air Pro Master came out and installed the faucet along with the angle stop, work was completed in under an hour. We are now able to turn on the water to the house and leave it on. Thank you for all the help, we do appreciate it. Revising review.

01/03/2023 - Tim, manager of Air Pro Master called me to inform that he was sending a person out to fix what was promised and agreed to from American Home Shield. He apologized and said that none of this should have happened.

12/03/2022 - American Home Shield sent out Air Pro Master to address leaks under the bathroom sink. This is a picture of the faucet in bathroom sink. American Home Shield sent out Air Pro Master. The first technician recommended a replacement along with a leaking angle stop. Almost 1 month later, the faucet that was authorized to be replaced by the home warranty company still hasn't been replaced nor the angle stop. The second technician named Chris was sent. Chris said that the angle stop or the faucet doesn't need to be replaced, and the problem was a leak between the sink and the faucet which he claims to have addressed. The angle stop and faucet are still leaking. Both items, angle stop and faucet were authorized for repair, but Air Pro Master refuses to complete the work.

Jimmy N.

6/25/2021

I just had a horrible experience with Air Pro Master. My first time using them. Their Customer Service department is sarcastic and condescending. I spoke to a male employee that they transferred me to express my concern and the entire time he was sarcastic and kept asking me if I was going to pay the charge and that I still had to pay the bill. He never listened to my concern and just kept saying I'm sorry. I had a regular maintenance done on my air conditioners and was charged $98 for 2 air conditioners. The technician did not explain the detail of the service and made us believe that there was going to be a deep cleaning and not just a water hose spray and recommendations. No action was done. Will never use this company again.

Denise B.

06/02/2022 12:00:00 SA

What a terrible company gave us the run around with our home warranty had so many extra charges it was ridiculous service guy service Jan was terrible
Talked down to me like I'm an idiot, will never use this company If there was a 0 that's what I would give them

Mo P.

9/30/2022

First and Foremost don't use these scammers they change the bid after they destroy your a/c and ask for more money. On August 18 my a/c was leaking but still functioning they told me I needed an air handling unit they blamed American home shield for not delivering the part on three different occasions 8/26, 9/5, and 9/12. Finally when it was delivered on 9/16 they said American Home Shield delivered the wrong one. on 9/19 they were given permission to order the air handler on 9/21 they came out after gutting my a/c they said it was the wrong one and they needed to charge me an additional $900 on top of the $1,610 they already charged me. When I ask them to honor the original bid they refused unless I paid them . They refused to fix the damage they caused. lastly it takes a minimum of 15 minutes to try and talk to someone the answering systems is a joke.

Mike G.

4/20/2021

Had issues with plumbing. When I explained my issue to the plumber (I use that term VERY loosely), he started groaning and complaining. This man NEVER even WALKED into my bathroom before leaving. Had an issue with the garbage disposal... he messed with it for 1-2 minutes before saying I had rocks in there or something. Why I would have rocks in my disposal is beyond me, and laughable at best. Entire visit took less than 10 minutes before he made a self diagnosis and reported back to my warranty company which obviously declined to cover my claim. Avoid at all costs if you want something actually done.

Mike S.

11/01/2013 12:00:00 SA

I've seen a few people complain about them, but my service tech, Jose, did a fantastic job. He explained everything he was doing, what caused my problem, and how to prevent it from returning. He also gave me a warning about what is ABOUT to go wrong, so I can start getting ready for that. (Or, you know, sell the house, since a break in the underground line under the slab of my house could start running into a ton of $$$.)

Everyone at their dispatch was very friendly.

I'm a fan. I think they did a great job.

Scott M.

04/01/2019 12:00:00 SA

This company is fantastic! They arrived within the time frame given and even gave a courtesy call when they were on their way. Each technician explained each step of the process and what would be needed next. They were friendly and didn't seem to mind questions from the homeowner...me. Hopefully I don't need these guys for future issues, but if I do, I know I will be taken care of by professionals and technicians that know their stuff.

Esther P.

09/10/2018 12:00:00 SA

My kitchen sink was very clogged and filled with standing water. Bob, from Air Pro arrived and went to work unplugging the sink. He made sure the drain was completely free of any blockage and left the kitchen floor clean and dry.

Christopher C.

08/10/2021 12:00:00 SA

Had Air Pro Master as sent by AHS to look at my leaking Shower Drain. The Tech , Javier came to the door ,No tools or anything .Checked upstairs and then checked downstairs since there was an access panel under drain. With No flashlight to see better , He said the drain was leaking but there was some small cracks in shower basin and wasn't sure how much was covered.
He'd check with the office and AHS and someone would get back to me. Nobody called so I called AHS back and was told that it wouldn't be fixed and when I asked why AHS didn't know so she would try to reach Air Pro. When she couldn't get ahold of them , she said she'd try again and get back to me. Once again Nobody called and when I called back again , the called Air Pro and was told it was only leaking through the shower pan . So Javier's diagnosis has changed and Now it wasn't covered.
BEWARE !!!! If you get assigned to Air Pro Master ,Think Twice and if Javier comes to the door , get ready to ask for a second opinion....

Anita F.

11/01/2019 12:00:00 SA

This company came as a contractor from my home warranty. Javier the first technician came to my home and repaired a gas control but the hot water heater still did not work. So the warranty did it accept for me to get a new hot water heater. Scott the installer did a great job putting in my new hot water heater. The gals who worked in the office were very nice and very kind as to myself not having any hot water. This company has some great people working for them.

Ester N.

07/08/2017 12:00:00 SA

Air Pro crocks! They were sent out due to my Home warranty using this company, once they checked my AC, I was told the coils needed go be cleaned and which came at a cost of $375 and that they would then have to come back 4 days later if I was wanting to pay. I was also worried about not having any freon in the AC unit,but was told unless the coils got cleaned they wouldnt be able to do anything else. So needless to say, I did not use them and found someone to clean the coils at a cost of $50. Their dispatch is so unprofessional, nothing but long periods of silent holds and rude! I would need recommend this company ever!

Tara P.

9/28/2020

We requested this company as a second opinion to a plumbing issue. This tech said something totally different than the first company. We had water over flowing from a pipe was the initial request. The first company snaked the drain and only got so far so then sent a camera down. The first company stated we had a broken pipe. So we requested a second opinion which was this company. This company did not snake it or anything. He simply looked at it and told us to go to home depot to get some pvc pipe and make the pipe longer and that would prevent it from leaking which was ridiculous. When we called into the office they stated what he said goes and that was the finial result. Will not be using the company again.

Jessica L.

4/24/2023

This company solicited me by calling on a Saturday to set an appointment for an air conditioning tune-up for $39. I thought it was odd they called me but said sure, let's book the appointment. I booked the appointment but I additionally asked for them to check our water heater too. One appointment was for the plumbing side of business to drain the water heater which he charged $150. The water tank he said was fine and that it was running well but I thought it was a little odd he was taking a picture of the tank information to see when the warranty was up on the tank. Our home is a 2016.

The next appointment on a different day was the air conditioning guy, TJ. He came out and tinkered around with the unit outside. Came in to say it's working fine and all is good. Which, our air was nice and cool prior to him being here. Of note, this same company filled our Freon two seasons ago for over $1k. Last year something was loose... so, the tech leaves noting that all is running great. Within an hour our air conditioning was blowing out warm air. I called the next day as this was on a Friday and we had plans. A lady answered and said I'll call you back. It's now Monday and no calls. Just no air conditioning for us. Sweating since Friday when their tech came here for their tune-up special. We have another company coming out but they can't get here till Wednesday.

Colin M.

5/27/2020

This is the second time we've had them to our home. Both times I have told them what the issue is and what they should bring, and every time they come, they don't seem to even carry them most common parts for simple repairs in their vans. Makes me wonder what they DO keep in there? So then they hold you hostage for another appointment with a 4 hour window. This time it should have been a simple gas valve on a water heater. They did not complete the job (but got my money of course), and left saying it should work again in 30min. Of course it did not, and when I spoke with the repairman about it, his reply was the only way he was going to come back is if he replaced the whole unit. After reading these reviews it sounds like standard practice to force people into purchasing a completely new unit when its not necessary. In this time of crisis, when people rely on other good Americans to help each other, these guys look to rip you off and give zero rips about it. Called my home warranty company to switch them as our service provider as I never want to let these hacks near anything I own. I know they could care less about my satisfaction, as no attempt to rectify this has been made (other than trying to charge me for a new unit). So I am writing this to hopefully let new homeowners with AHS warranties not let these people near your home. Change service providers immediately. If I could give Zero stars I would.

Allan J.

08/10/2023 12:00:00 SA

GREAT SERVICE!!! fixed my AC and installed new filter, I Recommend them!

Larry R.

09/11/2018 12:00:00 SA

Excellent experience! They were sent to provide service via my AHS warranty. The dispatcher was friendly, accurate, and contacted me very quickly. My technician, Igor, was very friendly and knowledgeable. He called me on his way and kept me informed of his status. He was on time and repaired the issue quickly. I would recommend this company. Much better than the last one that I dealt with.

Full disclosure: Air ProMaster gave me a 10% discount (refrigerant charge) to leave an honest review. This review was honest and I did not pump them up just because of the discount.

Leslie F.

10/27/2016

Mike came at the scheduled time and resolved our plumbing issue in less than 30 minutes. Very professional and knowledge - would use them again!

Sandra R.

11/26/2019

Seriously agree...if I could give zero stars, I would!
The 4 hour window I was given was between 10 & 2. It is now 5:20 & I haven't heard a word!
I called them at 2:45 because I needed to pick up my grandson & I was informed that the repairman was a bit behind schedule and there was still one call ahead of me...therefore, I had plenty of time to ick up the kid or I could reschedule. Reschedule!!!???? And waste another whole day???
Seriously? Common courtesy would have him making a call to let those of us (waiting at home) that he was behind!
If I had a choice, I would NEVER use this company! Thank you home warrant

No Tony, you DID NOT reach out to me! I had to call you to find out what was going on! Get your facts straight!
If you don't appreciate the poor reviews, consider reviewing your work. You act as if my time isn't important!

Devin-Scott B.

7/16/2019

This company was hired through my home warranty for my AC that stopped working. My assigned tech was Igor. Very pleasant and professional. He actually made 2 visits, since the initial fixed failed. It was working when he left the first time but the problem turned out to be bigger than we thought. I am thankful that he was able to return the same afternoon when I alerted his office. The fan motor had to be changed, which he accomplished in less than an hour. From my experience with a few failed appliances in the past and home warranties, the process can be longer vs just hiring directly. Either way, it's nice to have AC again. Thank you, Igor!

Hal S.

7/26/2019

Stay away from this company. They were assigned by my home warranty company to diagnose and repair a shower valve. After my initial home warranty contact, it took 4 days for the tech to come over.

The service tech said there was nothing wrong even after I fully explained the problem. He then said he would have to charge me $275.00 to replace the cartridge. I was flat out an out lied to by the service tech who said the valve didn't control the water temperature.

I had another company come out today. They quickly identified the problem and installed a new cartridge for $125.00.

Kristina M.

6/21/2016

John N. came over and fixed my A/C . He is very educated and serious about what he is doing. I am so glad American Home Shield sent this company to me. They were on time and professional and came on the weekend! Also my 8 year old son really liked John so he is KID approved ! I would definitely refer his company to my friends
THANK YOU SO MUCH !!!

Imelda B.

6/23/2023

Be careful with this company they went to my sisters house because her air conditioner wasn't working so first of all because it's on the top of the house they want them to remove there's roof tiles and my brother in law removed it they went back they said roof was dirty there were only going to check the AC to many excuses they don't know what they doing the lazy to do the jobs

Michael H.

8/26/2019

This company was assigned by my home warranty company to repair the blower on my AC. The tech who came to my house said there was absolutely no way to access the blower without removing studs/trusses and was rude and argumentative when questioned about the process. Amazing that the following day another (reputable) company was able to do the repairs by simply removing the top of the blower without any other major inconveniences that the tech from Air Pro Masters said were required. It was a waste of time dealing with this company without A/C in 110 degree weather. They either don't know how to do the job or don't want to put in the required effort. Don't waste your time with them, you'll most likely have to find someone more qualified to do the job like I did.

Tyronda W.

9/26/2020

Great professional service is what you get. Our technicians have always shared information on what needs to be done and why. I like that they handle a variety of needs and during the past few months we have used them through our home warranty. From our AC unit to plumbing issues we have come to depend on them. Communication and follow through is so important in giving quality customer service and they earn 5 stars each time. Highly recommend.

Lourdes S.

12/29/2012

We had problems with our heather and our HW referred to Air Pro Masters and they were very professional. They came right away took care of the problem. Jason the name of the technician told us that we needed a new motor, and it was going to take a week to get it because he needed to order, meanwhile he did something so we didn't have to have heather in this cold weather. In less than a week they called us and informed that they have the part thay they ordered and they wanted to come to install it. Jason finished the work very professionally and we were very happy with the service.

Tom B.

7/24/2020

The Air Pro Master technician (Javier) called to let us know he was en-route to our home. Upon arriving he was well prepared having all the tools and parts needed to complete the needed repair. Javier was both friendly and knowledgeable and performed his task in an expeditious manner. He also practiced good social distancing and wore his mask at all times.

Brian T.

5/31/2023

AMERICAN HOME SHIELD and AIR PRO MASTER. If you are a homeowner in a Las Vegas home community and your home has an original casita/third garage option on your property, please be advised. Check and see if you need a separate home warranty. I was unapologetically denied service and quite frankly profiled because my casita was not under the original main roof. The service tech was unaware that this was the second visit by AIR PRO MASTER within 48 hours for diagnostics and repair. So, I was more than frustrated.

I wanted to write this review in case other homeowners are met with the casita profiling to expand policy service. After 10 successive years/visits that action will result in severing our business relationship. I live in a home with a legal original spec built Casita that was part of the main home construction. I had an A/C repair call on April 27th. The technician from Air Pro Master during that visit, heard that I was being charged for a tune up and not repair. So why did AHS dispatch the same company with different rules 48 hours later? Misunderstanding? Scam? or just an inept service tech attempting to explain the legal description of a casita to the homeowner that also is a building /design professional with over 40 years in the industry.
I asked him to leave and decided I would not be doing further business with AIR PRO MASTER or renewing any policy American Home Shield going forward.

Egan L.

09/09/2016 12:00:00 SA

America Home Shield sent Air Pro Master to take care of my water heater. I was very pleased with both companies as this was the first home warranty issue I had to deal with. They replaced my water heater quickly and very professionally.
Gloria, Brendan, Brad and his assistant were all incredible! Very nice people and very knowledgeable. Gloria was great in keeping me updated and following thru with AHS. Definitely recommend!

Kelly T.

3/30/2016

Had a water heater go out. They showed up quickly to verify problem. Scheduled a repair. No show, I called, rescheduled, no call - no show. Called again, same story different day. 3 weeks passed -rescheduled at least 6 times and never showed up. Had to hire someone else. American Home Shield Warranty covered problem. Guess business is to good to do warranty work. Cancelled AHS and won't do business with Air Pro Master again (not that I really did business with them in the first place -as they never showed up after the initial visit).

Ian S.

9/19/2020

My home warranty company assigned this company to address my plumbing leaks. I tried to call them at least five times to make an appointment since I hadn't heard from them. Their automated system is inadequate. I was put on hold, the person never came back on the line. Finally I just gave up. And then when they finally did call in late afternoon/early evening, they didn't leave a message or the best way to reach them. I had just missed their call. I tried calling them back at their caller ID number but it resulted in me getting stuck in the automated phone system again and put on hold indefinitely. I eventually asked my home warranty company to reassign me to another service provider. Not going to use them. Ever. It's like they don't want your business. That's the impression I got anyway.

Dav B.

8/25/2022

Wow, I was going to leave a negative review, but I see that many have beat me to it. My experience was with tech Gabriel, god's gift to the A/C industry.
Gabriel was invited into my home to see some images from another company's tech on my computer. he walked right onto the carpet not even thinking about putting on the booties every other company does when they enter your home. He proceeds to want to check out the outside unit and tells me that if I don't join him, it would cost me more money, it was 105 that day and I'm a disabled 65-year-old veteran. He goes to his truck and gets a sniffer tool to detect gas leaks and proceeds to tell me how much it costs and how he could charge me for using it. While he was disassembling the unit, I said I have to go inside and get a hat, as I was walking away, he said do you want a sunday too? He asked what branch of service I was in and proceeded to disrespect them also. I told him this is bordering on abuse. when I asked about replacement cost, he mentioned that aside from parts and labor that I would have to replace all of my refrigerant because it was contaminated, other companies will capture and re-use the old refrigerant and you only pay for what is needed to fully charge the system.
I feel like a lot of people who have commented here. This company has a contract with a home warranty company, and they get arrogant like they don't have to compete for your business, they won't last long but unfortunately will take advantage of some people along the way.

Michael M.

8/25/2020

Even though this was WARRANTY service, I had to wait 4 DAYS for a technician to come out to the house. Granted, once the technician got here, he fixed the issue. However, for 4 DAYS, I was not able to use the second story of my house, since they did NOT send anyone for 4 FREAKIN' days.

Michael R.

8/27/2018

In response to John N. at Air Pro Master..

Thanks for the apology, (it's been a long time coming), however it is accompanied by a weak (and btw unsolicited) explanation, which is followed with a halfhearted attempt to blame part of the delay on the warranty company who sent you. I've already called the warranty company, so they already know you're the problem...here I'd like to do the same for the good readers of Yelp.

To clarify, there were three different diagnosis made.

D. #1: The 1st tech - no power to the unit.
Me: Here's the other HVAC's work order, from yesterday..he said it needs a new fan motor, and to tell you that he switched the power off at the unit.
Tech: Call an electrician, then I come back.
Me: Are you sure? Did you check the power...see his note on the work order...right here?!
T: I don't need to see it. I gotta go.
M: But it's like 110°!
T:

(Emergency appointment from electrician the next day. Power switch off on the AC unit. No repairs needed.)

D. #2: 2nd tech - replace hard start kit, replace dual run capacitor.

(Air goes out again three hours later)
Tech: Since this didn't work, you're going to need a new compressor.
Me: How long does that take?
T: 7-10 business days...maybe think about buying a whole new AC unit in the meantime.

D. #3: 3rd tech - replace fan condenser motor.
Tech: You don't need this new compressor, or the $580 of freon we already charged you for..
Me: For serious? You mean exactly what the other company's guy wrote on this invoice??
T: Yeah. I'm not sure the first two guys were working on your AC unit. Might have been your vacant neighbor's unit. We always have one of these motors with us, so I'll have it fixed in a few minutes.
M:

At this point, I'm just writing for the humor. Anyone who checks your overall reviews will see for themselves how terrible Air Pro is.

But just in case...

Mary D.

05/11/2022 12:00:00 SA

RUN! Total racket being run...they're contracted with American Home Shield...I needed a new hot water heater which would of course be covered by insurance...but then they said I needed some modifications...actually it was just parts but they write down modifications so of course AHS doesn't cover modifications...I called AHS to complain about the way they worded it...but nope they won't pay for it AND they won't cap the price gouging this contractor charges...you see once you've paid your $75 service fee..this company has you by the ba#*s because in order to get another bid from another contractor you have to pay the $75 again...and they know it...so my hot water heater would be paid for but here's the modifications they said I needed...
City Permit $260
Water Lines $45
Shut off Valve $175
T & P Line $200
Vent $185
TOTAL $865
I was not born yesterday and realized they're running a scam and they know you don't have hot water so they hold you hostage...I already knew I could get a cash out option with my insurance but decided to call Air Pro Master's office and see if they would negotiate on the prices of these parts...by the way it's no more than $75 in parts at Lowes...city permit is only $45 if you really feel you have to go that route...so what is that about a 700% mark up...girl in the office was just as awful as the previous reviewers said and when I asked if I could purchase the needed parts she said no..we will not do the job unless you pay the $865...I said no way that's robbery...she said you're more than welcome to call AHS and get a buyout and that was that...they do not care if they do the jobs...they probably get 20-30 or more $75 service calls a day and make that free money without actually helping the client...believe the other reviews...if you happen to get assigned this contractor when you put in your service order and decide to look them up on Yelp and read this...immediately call AHS and request a different contractor BEFORE they come out...they will screw you big time...

Jill S.

11/14/2019

Knowledgeable and wonderful technician and owner!! I highly recommend this company. Excellent experience with them.

Jim B.

7/14/2018

Sadly, I was referred to this company by my Homeowners Insurance (American Home Shield)
Without going into details ,they are open limited hours (closed on Sunday, office only open until 4 pm) After 2 days without hot water, they replaced my water heater (offering me no option as to which one I wanted).
after paying $75 to my Homeowners, they tried to charge me $475.
I was told if I was not going to accept their price, I could contact my Homeowners and find someone else to do the repair
$184 for a Permit which I was told by Code Enforcement would have cost me $42 if I had called to get it.
Earthquake straps...$90
A Valve ...$20
A Sediment Trap ...$75
My Earthquake straps were never replaced, after threatening and showing them before and after pictures they returned my $90
The other charges, I was told would not be waived, because that was their fee.
I would not use this company again ,as I feel their prices gouge the consumer

Lana L.

7/29/2019

I have had a great experience with Air Pro Master. Our garbage disposal needed to be replaced about 2 weeks ago and their technician Kyle B. took care of it with no problem, was very professional, fast and very nice!!!! I would recommend him and his company for sure.

Debbie H.

7/20/2019

If I could give this company a ZERO, I would! The worst service! Our home warranty sent them out to our home because our toilet rocked. The FIRST time they came, the plumbing tech (Kyle) said, I placed a magical nickel and tightened the bolts. You're good to go! Magical nickel? Sorry buddy, you magic sucks! Two days later, we had to call them back because said magical nickel didn't work. We explain what the tech said and did. No apologies, just call your warranty company and tell them it wasn't complete and they'll send us out again. Fine! We do that! (I say we because it's me and my best friend/land lord dealing with this.) We have to wait 4 more days for them to come again. This crap company sent the same guy (Kyle) out. He was later by 38 minutes! AND he was rude because he had to come out to our home and actually work! He states, I don't know why I'm here! I fixed the issue last time. This toilet doesn't rock! It's solid! We ask him to sit on the toilet to test it out. Oh! It does rock! A lot! Is his response! No kidding! So on this SECOND visit, he actually took apart the toilet and low and behold, he found the problem! He proceeds to tell me he can't do anything today because he has to see what the warranty will cover and he needs to get the parts. The flange (?) needed to be replaced. We wait an entire weekend without the use of one of our toilets because he's taken everything apart and left it. We don't get a call, we have to call them on Monday but then have to wait for this amazingly awful company to contact our home warranty! Really?! So, we wait! Tuesday comes around and we get an appointment for the next day. Even though we have made 2 complaints about the same plumbing tech, guess who this fantastically horrible company sends!?! That's right, Kyle! Again! Maybe third time the charm?! NOPE! This THIRD time that Kyle comes, he starts off cursing, yelling, and banging things. He replaces the parts but leaves bolts on either side of the toilet sticking out 4inches! Um?! At this point, my best friend has taken over the complaints because this company is just ridiculous! Between this company and the home warranty, it's a cluster field of stupidity! They FINALLY agree to send another guy out to correct the issues we've been having. This is three weeks in! The FOURTH visit is with JJ. JJ seems cordial and willing to work. He was surprised at the issues we have had BUT he couldn't do anything today because he wasn't aware of the issues and didn't have all the necessary equipment/parts. WHAT?! So, we have to WAIT again! Another appointment is set up for Saturday! Great! We're all home all day! Window is 1pm to 6pm for our Saturday appointment. We waited and waited! NO ONE shows up! NO ONE! We had the garage door opened, we visited with our neighbors on BOTH sides of our house because they were both having garage sales. My kids played outside ALL DAY LONG! NO ONE showed up! We called Monday, because they didn't answer their phones all weekend. When we tell the manager that the tech guy never showed up, he says that the tech guy said he did show up and no one was home. B freaking S! The manager says he has to side with his guy! Dealing with this despicable company for nearly FOUR WEEKS and NOTHING was fixed! We ended up going with another company and paying more out of pocket to FINALLY get the job done! The first thing the new plumber said when he saw the mess left was, oh wow! What happened?
Save yourselves time, money, and patience and DO NOT go with Air Pro Master.
P.S. to the guy that replies to all the reviews, save yourself the time. I have read your snarky responses to others making reviews that weren't good reviews. Your company's treatment of us will not change our minds

Update: we called you MULTIPLE TIMES to complain about Kyle! You still sent him out the SECOND and THIRD time! So, like I said, save your responses! They full of shit like your company!

C S.

09/04/2018 12:00:00 SA

I've contacted Air Pro Masters which I was referred by my home owners warranty to fix the problem regarding the leakage from my bathroom through the ceiling . This issue started back in July. After sending the same technician Jay Jay to fix the issue 3 times ( which supposedly he says he fixed ) the leak is still happening. After spending money to get the drywall repaired and later still having the same existing issue, I contacted Air Pro again which was within the 30 days for which their agreement states. I kept getting the run around by them stating they were waiting on another authorization from my home owners warranty to get the technician to go back out there. After calling my Home warranty they stated Air Pro knows the process and Air Pro will need to call them. At this point, I demanded to speak to the owner of Air Pro to resolve this matter but I was informed by Ashly that John was not available . I asked if there was another manager I could speak to regarding the issue and Ashly said 'no'. After $500.00 spending on the ceiling, my repairs are still not fixed and I have another hole in my ceiling still waiting on Air Pro to fix the problem.

Samantha W.

01/08/2015 12:00:00 SA

AHS home warranty contracts with this company. You got it. Bottom dollar unless they are looking to make you pay. Tech if you want to call him that doesn't know his stuff. Unable to locate a clean out and wants to put a new one in for $500. Really? If he knew what he was doing he would know it was located on the first floor. Looking to rip off people. Don't use this company.

Cruz C.

2/17/2017

Great company! Would use them again. Office Manager and Lori are very knowledgeable and to the point. You can ask them any questions and will make you feel at ease with their services.

Beverly W.

7/30/2018

Air Pro Master was assigned to repair my air conditioning last week through American Home Shield. I was a little concerned after reading
the reviews, but had no choice. I must tell you that I was pleasantly
surprised with the work and gentleman that came out. The service was very professional and Robert, the representative that came was knowledgeable and found the problem quickly. Although, it took two times to correct the problem, my air conditioning is working great now.
I would not hesitate to refer others to use them.

Sergey P.

01/02/2021 12:00:00 SA

Horrible, horrible company!! They came out because of my home warranty they turned off the water and left. After I called them to ask why didn't you put everything back where it was they gave me a what you gonna do about it attitude. I would never recommend this company to anyone.

Reba S.

10/09/2017 12:00:00 SA

DEVOID OF CUSTOMER SERVICE, BEWARE.

This company unfortunately does not deserve A single star based on my experience, and by the looks of most of the reviews I'm not the only one who thinks so. I'm guessing they get most of there clients from the home warranty company which is how I got tangled up with them. Had I been handling my water heater replacement on my own, I would have checked out these views first I would not have given them my business. But unfortunately for me they were assigned the job from my home warranty company. I was stuck. They came to assess the job, but claimed they couldn't do the job until 2 days later as I needed to get the HOA of my building involved. They missed the first appointment they set up which was for thursday morning between 7am-1pm, I called thursday morning to confirm the appointment and make sure they had my credit card to charge for the uncovered fees which was approx. $500. Tiffany said her system was down. she took my payment info and the number of the person that was going to be opening up my condo for them and said when her machine comes up she will call me back. about 2pm I realized I hadn't heard anything yet and noticed my card had been charged for the additional fees I called to get an update to find out I didn't have an appointment scheduled, 35 minutes later on the phone with a manager that never once said sorry for a misunderstanding or miscommunication or anything and actually raised his voice to me, I got no where but them saying they called the person that was opening the door for them to set the appointment. Um I'm the customer shouldn't you be calling me to set the appointment??? So it was set for the following day Friday 7-1, they get there and apparently can not find the outside water shut off and left. Again didn't call to tell me anything. UNBELIEVABLE! Needless to say I fired them and took care of the problem myself. I found the good guys, 24 hour plumber, they assessed, showed up, installed and went over and above all with in 12 hours of my initial call. THANK GOD THERE ARE DECENT PEOPLE STILL IN PLUMBING.

Andrea B.

01/09/2021 12:00:00 SA

I had to go through my home warranty because the sellers plumber never completed the job. He just through some drano down the tub. Plumber 1 came back didn't have a big enough snake. So pro master Bob came out with an attitude. Ran 10-20 ft of snake and came up empty. Said he didn't no where the water was going. A visual of the entire property and I have no sewage or broken pipes. Great but he said he can't do anything else unless he had a longer snake or going on the roof. Bob said he would come back with a camera to see where the block was or at least where the water is going. Nope never came back, no call nothing. Meanwhile I'm dealing with sewage coming up through my shower. Worst plumbers ever. Can't even get a hold of them.

J. H.

05/04/2018 12:00:00 SA

BEWARE! This company via the LADWP AC Optimization replaced my thermostat but not once looked at the actual furnace, which was in the attic, to confirm the wiring. The technician claimed it worked and he left. When we went to use the unit after an hour of him leaving, we noticed an error message (E104) notifying us that the wiring was wrong. I called dispatch which tried to pass it off to NEST as a problem. Then they said they would address the issue on Monday, since it was Friday. This in itself was confusing. Then on Monday through Friday the following week they wanted about $80 to come out and look at a unit that had never been installed correctly in the first place. They lost about $12,000 of business because the following week I contracted with Around the Clock Heating and Air Conditioning, Inc. to come out and install a new HVAC system downstairs, and they kindly repaired the incorrect wiring for the upstairs unit AT NO COST. I never write reviews but I thought I would save some time and money for people in need of real professional services.

Marcia W.

12/30/2019

They don't even deserve a one star! I was forced into using them by American home shield warranty. It took 3 days to just come to my house. Very rude service man. Between the warranty and air pro they wanted $910 out of pocket before any work was started and that was after I paid the $100 service charge. The money was for Freon which was over twice as much as other companies charged. I wanted another service company but was denied. My furnace was not repaired. I canceled my warranty and highly DO NOT RECOMMEND this company and American Home Shield.

Laura H.

5/14/2020

Appt time and follow up were kept as promised and for once, the company my warranty company(American home shield) satisfied my household needs and my hot water was restored. I was impressed with Air Pro Master and would recommend them for future needs!

Suzette P.

04/01/2016 12:00:00 SA

The whole experience with Air Pro Master was excellent.!!! From booking an appointment to a window of arrival went perfectly. Mike showed up at the beginning of my window put on his booties and got right to work. He replaced a garbage disposal, fixed my running toilets and replaced the element for my shower hot water. He was extremely professional and explained everything that he needed to fix. I was so impressed with Mike that I'm going to share his name and Air Pro Master with my neighbor's at Nextdoor. I've been ripped off by other plumbers and am so happy to have discovered Air Pro Master!!!
Suzette

Martin R.

8/15/2017

Javier came out and help me with my water heather and scheduled a replacement right away , Javier was very friendly and knowledgeable!!

Sharon H.

9/28/2017

I agree with all the other 1 star reviews on here. They are a total racket. I'll be cancelling my AHS warranty as it's so not worth it with these companies over charging for anything not covered. They charged me an extra $600 for the water heater!!!!! The woman I talked to was so rude when I asked what the extra charges were. One charge was $185 permit which costs $60, apparently the extra $125 is admin fees. Ridiculous. The only good thing was the installer who's name was Brad, extremely nice guy and explained everything. Avoid if you can, they'll just rip you off.

Charlynn J.

8/13/2020

This is the worst company. They make you jump through hoops, they make appointments with you, then cancel. I would NEVER recommend this company.

Barb G.

3/27/2019

My home warranty company sent Air Pro Master to fix my leaking garbage disposal. Kyle B. arrived early (!) and was awesome! He determined that it needed to be replaced and installed a new one in minutes! Kyle was professional yet friendly, and explained some things I didn't know about disposals. He was just a nice guy, and finished his work professionally.
Very happy that Air Pro Masters was sent for this repair.

Frank W.

5/23/2018

From the start, Air Pro Master was a major disappointment, and I found the personnel (Repairman, Customer Service Representative, and Manager) dismissive, arrogant, manipulative, and somewhat unethical.

Through my Home Warranty, Air Pro Master was contacted to repair my two showers' plumbing issues: There is only hot water coming out of each without any temperature control / variance. This seems to be a common problem in my area due to extreme hard water damaging the valves.

I must note that when I initially contacted both the AHS Warranty people and Air Pro Customer Service, I firmly stated that the HOA of my complex had recently sent out a memorandum stating that this issue was common in the complex - and specifically a Delta Valve would be the best and suggested solution. The repairman for Air Pro Master was unaware of my communication to their Customer Service Rep, and he firmly stated that he did not have a Delta Valve, nor was it an option to him. While he was here, I contacted the HOA to ask if I could try a different valve as the Repairman was trying to use a Moen Valve, and the HOA firmly stated that the Delta valve was their only recommendation - as it was being used to fix the issue in multiple other units; it provided the best and longest lasting fix to the problem.

As being manipulative, the first thing the repairman at Air Pro Master asked me to do before getting 10 feet in my place, was for me to sign the Work Order accepting all Air Pro's terms and conditions. As I have aged, I have learned to read things first and not be so accepting of this kind of tactic. Needless to say, I did not sign it at this time.

When he started jerry-rigging one of the tub fixtures, I was telling him about my HOA's recommendations, and all he would say was that Air Pro had the sole right to use any parts that they seemed sufficient, and he discouraged by scaring me with using the Delta Valve as it would require cutting the bathroom tile and enlarging the opening severely. I wanted to recap this conversation, and I told him that I would like to tape this conversation on my cell phone. Well, this caused quite an uproar with the repairman, and he quickly put the faucet back together without any repair made and wanted to leave my home since 'I was not interested in having the repair done'.

The Repairman asked me to sign his work order to document that he was here, and I told him that I would not sign on the approval (of all terms and conditions) line, but I did sign in the remarks section - noting that the repair would be postponed and continued when he had the Delta part (that needed to be ordered since he did not carry the part on him). He immediately signed beneath my remarks that I was 'refusing the repair'. He then noted that he was not coming back to do any further work.

I was flabbergasted at this situation, and after the repairman left, I called their Customer Service to voice my concern; all the CSR would say was that they were not coming back to my place. When I asked for a Manager, the CSR said that they were in meetings. Feeling that I was being dismissed and wrongly attacked, I then looked up their corporate address, and later that same day, I drove to their offices )which were only a few blocks from my home) to speak with a manager. I still wanted to have my plumbing fixed; I just simply wanted to use the correct Delta valves per my HOA.

I got the Manager who initially seemed to be dumbfounded at the situation too, and when I asked if they used Delta parts, he said they do. The Manager offered to have another repairman take over, but noted if I wanted to use the premium parts, I would have to pay for the extra costs above the insurance charge. This was not an issue for me, as I clearly made it known throughout this process that I wanted my plumbing repaired correctly based on the HOA's recommendation materials.

Later that same day, I got a call back from the same Manager wanting to escalate the situation by stating that the initial repairman was concerned about the situation, and he wanted to discuss the issue further. IMO, the issue was now being stretched and spun unnecessarily, and I had enough. I now did not feel comfortable at all using Air Pro Master, and I contacted my HMS Warranty to have a CIL (Cash in Lieu) payout; I will use another plumber that has done multiple assignments on this same issue in my condo complex and knows our plumbing system extremely well.

To get the CIL done, I needed Air Pro Master to give the AHS Warranty people a simple cost-of-repair charge so HMS could assess the payout (they pay out at a lower cost versus a retail value). After being contacted by AHS twice, Air Pro Master refused to give AHS any information - though they still processed the $75.00 Service Fee that I pay for their 'work'. This tactic I find both outlandishly unprofessional and extremely unethical. Refund my money or give AHS the requested info!!!

Drew G.

1/22/2020

Javier with Air Pro Master is a genius. Came in the house and fixed our problem in less than 10 minutes. Wish I knew what I was doing because I could have saved a few bucks. Thanks Javier for your honesty!

Gloria S.

6/14/2022

garbage disposal needed to be replaced through warranty. Airpro gave us an appointment right away, Kyle was on time, friendly, knowledgeable and professional. He also cleaned up what ever mess he made, explained the new appliance and how to clean it. It was great!