Southside Plumbing

great company had them dig a sewer repair and did a great job cleaning up and getting the job done fast

My pipes froze and was panicking because I have a home warranty with incompetent rude customer service one choice icky plumbers.  They came out and said they were going to destroy my bathroom walls to get to the frozen pipes and my home warranty won't pay.  I told them to get OUTSIDE!!  I called Southside Plumbing and were courteous and calmed me down.    The plumber came out with a brown box with plumbing tools and fixed my frozen pipes in 15minutes with no destruction.  I was sooooo HAPPY I did not pay more than my copay for my rotten home warranty with shit plumber.  Thank goodness for Southside plumbing and give them a try you won't regret it because there amazing.

Call the emergency number on Sunday. My water heater pilot light would not stay lit. Guy spend a lot of time on the phone walking me through things so I wouldn't have to pay the higher Sunday rates. Guy who showed up, Ray was very courteous and knowledgeable. response was quick and cost was reasonable.

Had them replace shut off to yard hydrant. Ray and his young helper came out and fixed my issue no problem. I thought for sure there was no way he was gonna get water main shut off and they would have to freeze the line or crimp it cause curb stop doesn't work I was told so couldn't shut water off there.  .  Well I was worried for nothing. After applying a little wd40 he got the main gate valve to close. Very impressed with how competent these folks are and price wasn't too bad either.  I ll be calling Southside if I ever need there service again.  Give them a try if you want 5 star service.

The work was well done and the guys that came were nice but I feel like I was being slightly overcharged for labor. Whoever the lady is that works their phones is RUDE. She needs to learn some customer service skills and stop being so curt with people. I'll definitely go somewhere else for my plumbing needs.

When a company makes a small mistake but atones for it, it's a company I would recommend in a heartbeat.
The job got done and the drain was cleared in a timely manner.  One small mistake that had nothing to do with the cleaning of the drain, created an issue which the company made right.
Cory is a great guy! And the company is a good one!

Update: turns out they actually hit the neighbor's water line. Repaired it (sort of) and walked off. They never patched the wall where the new water line entered the basement. So next time it rained, guess what happened? Yep, it flooded. Good luck with these clowns!

Called Southside Plumbing as a second look at our outside water spigot. The first plumber said we had a split in our pipe. We were able to book Southside quickly to come in. When they came they said we didn't have a split pipe but said we could and implied we should maybe switch out the pipe for our spigot, but that we can just do it ourselves and told my husband to do it. The guy wasn't even here for an hour and charged $130. We tried to do it ourselves and found out that our pipe was split and we couldn't replace it ourselves because of how the original pipe was placed. We called and emailed the company to come back and now they won't respond and keep putting it off saying they're busy. It's been over a week, so now we're going with another company. The only redeeming quality is that they didn't mind our ~50 lb dog roaming around when they came. I do not suggest them.