True Blue Plumbing

Woke up this morning to a rusted floor of my water heater.  Went through Home Depot because I have an account there.  True Blue was the company they contracted for the install, and I'm glad they did.  They sent a courteous gentleman named Micheal.  Micheal was the complete professional, explaining everything he was having to do step-by-step and why he was doing it.  Gave me some tips on what to do to prolong the life of my house and my equipment.   Wasn't a huge shocker to learn he was trained as a union plumber.  Best kind of plumber because they make sure they are the best trained workers.  

I've got other work I'll need to get done with the plumbing in my house as I am refinishing a basement.  After today, I already know who will be doing the work.

Work began 12/15. No working shower for 6 days. Had to beg daily for work to get done. On 12/24 I was told caulking would be completed 12/28. Never heard from the company again. No receipt, no warranty info on $13,500 worth of work AND my house key was never returned. No idea where my key may be. Ridiculous!

A little pricey but great work.  They fixed everything I needed. The plumber showed pride in his work. If you want it fixed right call them

I woke up without hot water on February 8th and realized my water heater wasn't working. I called 4 or 5 local plumbing businesses. Each one either didn't answer, didn't respond to my message until the next week, or wanted a ridiculous amount of money just to show up. A friend recommended True Blue. I called, left a message and 10 minutes later the owner, Devin York, called me back. I told him my problem and within a couple of hours, he had one of his guys at my place. The guy was professional, explained everything and was quick. I paid a very reasonable amount for labor. The new water heater (Rheem) was supplied and saved me more time and headache because I didn't have to run around town trying to find one. I would HIGHLY recommend True Blue Plumbing due to their great customer service, quality of work and professionalism!

Short Version: I encourage you to do a little more research and think twice before choosing True Blue.  One suggestion is to use someone like Anthony Plumbing who will cost more but at least you can take comfort in knowing it's done right, by highly qualified installers, and they provide 24/7 support. Most importantly, you'll know their owner won't say, tell her it's not that cold out tonight so they'll be fine.  What it meant we were without heat or hot water for 18 hours because ATMOS Energy said the gas leak from their installation was so bad they had to shut off gas to the house.

Long Version: While doing your due diligence researching companies before making a costly decision, you'll do like I did and read as many reviews as you can.  Unfortunately, you'll find examples of unhappy customers everywhere and consider True Blue's overall rating high enough so you'll think it will be fine. You likely save a little money with them, but you could also end up in the situation we're now in after a new tankless hot water heater installation.
After the installation, the True Blue plumber told my wife there might be a little condensation but nothing significant.  However, as soon as the first person took a shower, there was a significant flow of water which was pooling back into our wall.  The installer installed the drainpipe as a single PVC pipe straight down next to the wall instead of taking it to the floor drain.  Of course, the result was water backing up into the framing of the wall.  At that point, we asked for someone more qualified to come out and take a look at his work, and take the drain tube to the floor drain.
At that point it obviously wasn't a big deal and we thought we had peace of mind because they sent out their master plumber to inspect the work.
However, 9 days later we now have strong smell in our basement, and Atmos quickly found what they called, a significant gas leak from where True Blue rerouted our gas line.  Unfortunately, the leak was too significant, and they had to shut it off for the entire house.  All of this is exacerbated by the fact it's a Saturday and True Blue doesn't provide 24/7 support.  Because this is such a significant issue, the owner is called and I've already provided his response.  Bottom line, no one's perfect, mistakes happen, and stuff breaks but for me it's always about how someone responds in those situation which defines who they are as a company.

We went through Home Depot to get some kitchen work done.  They sent True Blue Plumbing to install our sink.  BAD IDEA!  Right side of the sink wouldn't drain and the garbage disposal shot water up instead of down the drain.  True Blue tells me it's a venting issue and for them to check that out would cost $$$.  They left.  Called them back out the next day because the pipe was leaking and the dishwasher kept backing up.  Told me our garbage disposal is too big and still a venting issue.  Right side of sink still not draining.

Called a friend who does plumbing over, he took apart what True Blue installed and wouldn't you know it.?.?  The True Blue plumber installed a PVC pipe and left it so long, that it blocked the right side of the sink.  Kept it from draining and sending the same water back and forth to my dishwasher, which eventually started leaking all over the hardwood of my kitchen floor.  NOT A VENTING ISSUE!!!!
Spent 2 weeks trying to get a refund.  True Blue denies any wrong doing.  
We will be contacting Home Depot and letting them know and hopefully they remove whatever contract they have with these crooks.....

First to respond, good work. Didn't have water in my shower for a week, they schedule me in the following Monday. Made quick work of the repair and now I have water in my shower

True Blue Plumbing, referred by Home Depot. Upon his arrival dw before I signed the work agreement, I discussed with the installer about where he was going to put the expansion tank on the new water heater and specifically using the existing pipe on the tpv (all copper) and the copper piping to be removed to install the 4.5 taller tank. He said he would re-use most of it and he agreed all unused piping would remain in my possession, expecting scraps.  He did re-use a little but cut off a WHOLE LOT MORE than was used and necessary, then substituted a lot of bright shiny pipe and fittings instead, and literally had more than 2 feet of the original copper piping which he put into his right rear pocket.  I asked about it and he said he had brought it from his truck which it was obviously not true. He only used a 4 piece of the original pipe in the middle of the shiny pieces on one side, and 5 on the other side.  He added 15 more PIECES to connect to exactly where the old heater was connected above it.  My water heater connection pipes now looks like a school science project. This guy lied to my face three times because we also had a similar discussion when he gave me the estimate days earlier. He is a LIAR, DISHONEST, UN-TRUSTWORTHY, UN-SKILLED and UN-ETHICAL.  I will not ever use them again.  This was the absolute worst, most terrible service and experience ever with this company.  Certainly not very True Blue.

We purchased a water heater from Home Depot and True Blue was the plumbing company they partnered with for the installation, and thankfully so!  Trent was the plumber who worked our install and he had his work cut out for him!  We were replacing a water heater from 1994!!  in the basement of a townhouse built in the 70's.  The shutoff valve was so corroded it wouldn't shut off; the drain was clogged in the floor; and the build-up so bad that the old water heater wouldn't drain.  Trent did a fantastic job dealing with all these issues.  He was very professional and I was so glad that he was the plumber we had.  I would highly recommend True Blue based on the positive interaction my family and I had with Trent.

Anthony was exceptional. Very efficient, very professional, very polite. Didn't hesitate to go into my crawlspace to diagnose the problem, resolved the problem quickly (slow draining from all tubs and showers in the house). Cost was much less than I expected, with no attempt to upcharge. I couldn't be more satisfied. So great to find an honest, highly competent, and reasonable plumber!

Approximately 1 year and 6  months ago, True Blue Plumbing put a valve in our wall. This valve began leaking and causing damage in our basement. I had another plumbing company come out on an emergency call, replace the valve and they said the valve True Blue used (brand: Blue Fin) has been known to be faulty. True Blue said they won't pay anything as it's been longer than 1 year. The cost of repairs is $720 and True Blue's owner via email said Unfortunately it doesn't fall under us.. I don't appreciate companies using cheap parts in my home and not standing by them. Buyer beware.

Tarik was very professional and friendly. I ordered the water heater through Home Depot. True blue is who came out and he did and awesome job. Fast and communicate what was needed prior to the start and had no hiccups throughout the process.

Best plumbing company to call hands down. I had alot of work to be done and got alot of estimates. I am so damn thankful I came across this place. It's not just the prices, it's the whole package. Thanks Devin

Michael showed up exactly when he said he would. Fixed my problem in about 2 minutes lol. This company is amazing because they don't charge you just to show up. He even took time to give me home maintenance tips and showed me how to clean my disposal. Their number is the only one I need for these issues now.

These guys took our project when no other plumber would. We had no water from a main water line break. By day 3, after 2 plumbers fell through without telling us why, I called True Blue and they were on it. Eventually, I found out that there were very complex obstacles in getting a permit for our old house because of the old public pipe systems. An almost impossible situation that no other plumber wanted to deal with. They found a way around it, Devin worked diligently to find a solution and get us water. They bought a machine that would allow a pipe replacement without digging through our old stone walls and foundation.  It blew me away. I'm not used to contractors being so on it, or communicative. They called every day to update us and had sympathy for the fact we were on day 5 without water.  Thank you! Remarkable service! I've referred them twice already to other partner contractors that needed a good plumber reference.

This was a tough project with many obstacles, but the True Blue Plumbing team got it done.  Our rental is older, other things had been built around the old water heater throughout the years, so it was difficult to get it out.  On top of that, the main gas valve outside was rusty and got stuck, so I had to call KS Gas Service to come out to replace it.  It took 2 appointments to get the new water heater installed - no faults of the plumbing team.  Kuddos to Travis and Michael for their efforts.  And they kept me informed of what was going on throughout the whole process.  Highly recommend the True Blue Plumbing company!

Alex came to the rescue!  We had purchased an American Standard toilet.  After 7 years the tank slowly started leaking from a vertical crack.  American Standard sent us a new toilet.  It didn't sit level on the floor.  After a month or so the bottom of the tank began to leak. AS sent us another. The tank leaked from the bottom ever so slightly.  My husband gave up and called True to come reinstall the toilet.  Alex could see a crack in the bottom of the tank.  He told my husband to get a Gerber toilet.  My husband got one and Alex came and put it in.  Drama and wet floors are over!  Thank you Alex.

Tarik Samna True Blue Plumbing did an amazing job with Re plumbing my sink. I went from a cheap-o 2 bay small kitchen sink to a 1 bay, under mounted, 9 inch deep. The 1st person that came to my house did not have the parts needed for the extremely difficult repiping job! True Blue called me immediately to let me know she was working on getting someone out same day. Not long after the call, Tarik Samna showed up. He walked me through what he was going to do and how long he thought it would take him to complete the repiping.  He did an amazing job reconfiguring the pipes to accommodate a 9inch single bay sink with a full size garage disposal! I would definitely recommend Tarik and the True Blue Plumbing company!!