Description
Roto-Rooter is Open, Fully Staffed, and Ready to Help 24/7. Our plumbers are dependable, fast, and friendly. Call Now! When homeowners & businesses in Kansas City, KS need a plumber near them, they call Roto-Rooter. We are available 24 hours a day, 7 days a week. Offering emergency plumbing services and drain cleaning solutions, without an extra charge for nights, weekends or holidays.
SERVICES
Drain Cleaning, Sink Repair, Sink Installation, Faucet Repair, Bathtub & Shower Installat… , Backflow Services, Drain Installation, Gas Line Services, Pipe Installation, Septic Tank Services, Sewer Services, Water Filter Services, Water Heater Repair, Emergency Services, Faucet Installation, Toilet Repair, Pipe Repair, Water Damage Restoration , Bathtub & Shower Repair, Garbage Disposal Repair, Mold Removal, Leak Detection, Sewage Cleanup, Toilet Installation, Water Heater Installation, ,
Reviews
I was having sink troubles and at first I was scared of the price estimate but when I called someone came out right away and Larry quoted me a very reasonable price to get my sink fixed. The price was so reasonable I had the work done the same day!
We had a clogged drain and RR was able to come out on the same day (on a Sunday!) and get it fixed. They gave me a window from 2-4 pm and they were there right at 2. I actually commented to my wife that this was a first: being given a window by a service provider and they actually showing up at the beginning of the window. The technician (Keith Sutomi) was extremely professional. He was very very knowledgeable about this craft and beyond. We quite enjoyed watching him work and listening to all of his knowledge about drains and drain issues. Overall we were extremely impressed by Keith, seriously. Sometimes you aren't sure what you might get when you call a service provider to your home and I have to say that this guy was the best I've ever had in my home. Top notch! We are very thankful that he was able to help us out and we are happy that it was such a positive experience!
I was trying to change a kitchen faucet from old to new by myself. Fought with that old faucet for hours, and even broke a hammer (serious, no kidding), but I just couldn't yank that old faucet out. Finally, I gave up.
Got online, need an emergency help because everything is leaking now under the sink. I schedule an immediate service on Roto-Rooter web. Roto-Rooter email me to confirm, call me to confirm, and my service guy, Larry (service #301), came on time per the requested schedule time within less than 1 hour.
He came with his professional tools, easily remove the old faucet and even install the new faucet for me. I tag along to watch how he installed new one. Larry would patiently explained how things work when I ask. After the installation, he cleaned up the trash before leaving, and let me use the service coupon. So, I save $30 dollars, but gave $10 cash tips personally to Larry's for his professional.
One Happy Customer. Let the Pro to their job. That is why they are pro. I learned my lesson today.
Labor service comes with 1 year warranty. They will come to repair it for free within 1 year.
E2 Embroidery S.
8/28/2016
Super Fast Service - 30 min and he was here!
Everything fix and back in working order in less than an hour. Thanks!
I had what I thought was a clogged kitchen drain, and found out it was a broken drain line. Richard came out to photograph my plumbing lines and determined that I had a broken pipe.
I was very upset with a previous company who had come out the day before and Richard was completely professional and wonderful to deal with. Richard sent out a gentleman named ACE ( I could not have asked for anyone better!) to do my repairs, which included jackhammering a hole in my downstairs laundry room floor and a small hole cut in my wall to replace the pipes which had rotted. Ace was fast, very knowledgeable and completed the work in one afternoon. He explained everything he did, he replaced my pipes and tested everything before he completed the job. Ace re-concreted my floor and cleaned up any mess that he had made. I was very happy to have my kitchen sink and dishwasher useable again! Ace was a god send! What would have been a catastrophe with another company, was painless with RotoRooter ! Plumbing repairs are not fun , so it was great to deal with the professionalism and expertise of Roto Rooter!
Our kitchen sinks were backed up. I submitted a request online and the Roto-rooter plumber was out only a few hours later. He was able to snake the drain and back to normal. Would definitely recommend.
Phillip was GREAT!!! So polite, very nice job. My kitchen sink was cleared out and in working order again in just a few short minutes. I would call them again !!!!!
Had a house full of company and no hot water. Called at 6:00 pm and they were out that evening and got us back up am running. Brad was polite and double checked to make sure there were no further issues anticipated.
We just moved into our new house and were working on getting things all setup. I first noticed issues with I hooked up the washer and ran a cycle. When the washer pumped out I had water coming up the basement floor drain, I immediately knew we had a problem. I attempted to clean it out with chemicals but it only got worse and by the next day even flushing the toilet would cause it to overflow, icky! I called Roto Rooter on a Sunday and Larry was on site in less than 30 minutes. In under an hour he had snaked the main line and cleared out a clog as well as some roots. He was very personable, professional and gave excellent advice on maintaining everything. With the Yelp coupon, 6 month warranty and high level of service, I felt it was very affordable.
Roto-rooter is our plumbing company of choice and we have been extremely pleased with the work done by Tom (760) as he has worked hard to correct plumbing issues on our new build (different company installed the original plumbing). Tom is patient, explains the issues and recommends resolution. He is thorough and will not stop until the job is completed correctly. Today, Chris (3568) was helping Tom diagnose and propose a resultion for our builder, and he too, was excellent, knowledgeable, patient and kind. We have such trust in this company and Tom, that he will be be here for the final inspection to ensure everything has been done correctly.
Abigail C.
01/11/2022 12:00:00 SA
I had a clogged garbage disposal that wouldn't turn on. They were able to send someone out the same day - within a couple of hours! - to fix it. The price ($375) seemed exorbitant, but I do appreciate the speedy service and that my garbage disposal is now functioning great.
Everyone that we dealt with was both efficient and professional from the first phone call to schedule the appointment to the work that was performed. We had a new faucet installed and a set of Reverse Osmosis filters replaced. The technician was prompt and polite. He did an excellent job of putting in the new faucet and he fixed the sprayer that was not working before. He also fixed a rusty trap that others had missed. Overall we were very pleased with our experience.
I was extremely happy with the service I received today. Not only was Keith professional but he was very friendly and efficient. He cleared my shower drain in 40 mins max and explained each step. He was also very informative and thorough during his visit. I would highly recommend Roto-rooter. Thank you!
Scheduled an appointment and was given a 4 hour window from 2-6pm for a plumber to show up. We took off work early to be available during that time, and no one showed up. Called at 6:15 and they assured us that they we were next. It is now over 1.5 hours past the scheduled window and we have still not heard from anyone.
Being in property management I have worked with all types of contractors. Roto Rooter has proven to be reliable, trustworthy, knowledgeable and very easy to work with! They have gone above and beyond in clearing main drain lines, removing house traps, diagnosing issues and being readily available. There are often promotional coupons which are outstanding! Highly recommend their services.
Ethan C.
01/06/2016 12:00:00 SA
Water backed up in my basement floor drain. RotoRooter was out here less than 6 months ago, so it was under warranty. No charge. Justin, Tech #700, was very professional and a well of knowledge. I would do business again with RotoRooter just because of this tech! He was willing to explain what he was doing as he went about solving the problem. He dropped a camera to see what the issue was and took the time to explain what he was seeing without being asked. This is perfect service! Thank you, Justin & RotoRooter.
This company is unable to keep track of how many technicians they have available at any given time which will lead to them cancelling your agreed upon appointment at the very last minute with arrogance. They will not apologize, concede guilt, admit incompetence or even attempt to make amends through service discount. May not be a big deal with a leaky faucet but with an actively flooding basement time matters. Will not waste it on these guys again.
I had a sink replaced. It came out great, but the service was very slow. It took five hours. Granted he had to cut the sink opening bigger but it took him way over an hour to do it. He was extremely slow so it cost me extra time. And the charge was extremely high. Shame on me for okaying it. He quoted me $519 dollars and said there would be a discount. The discount was a whopping $40. The total cost was $598. My advice is not use Roto Rooter.
Garrett (#358) came to our house and was able to quickly diagnose the problem after our pipes had burst under our house. He was professional, timely, and did a thorough job. Would recommend.
Keith was extremely personable, very communicative and efficient. I called and he arrived within about 30-40 minutes of my service request. He walked me through some options and gave necessary advice in a caring way. They did a great job and was happy they were able to work so quickly.
Kiley H.
01/11/2017 12:00:00 SA
2nd night in a row- no show! More than disappointed. Yesterday I understood as we booked them earlier that morning. Were put down for the 5-9pm spot. They called at 7:20pm saying they were extremely far behind but would call every 45mins-1 hr to check in. Next call wasn't until 10:30pm- we said it was too late and asked if we could do the same time slot tomorrow (today) they said absolutely!
Today- called at 5:50pm just to double check we were still on the schedule- very rude dispatcher said yes we were. So I inquired if she knew where we were in line, which she responded with There are lots of people, that's why they call you before they come out. Thanks lady, I understand that, but since you didn't get us in yesterday don't you think we should probably be towards the beginning of the list tonight?!
Anyhow, technician called at 7pm tonight saying we were still on his list and he would call 30 min before he came our way. Well it's 9:50pm and they just called to say they are still severely running behind, but they will send someone out as soon as they are free. It's 10pm people, really?! We told them to just take us off their list and that we would call another company!
Susie S.
09/06/2016 12:00:00 SA
Very pleased with our service by Keith. He is very knowledgeable and would have him back next time for repairs if needed. Thanks!
Eric C.
02/03/2017 12:00:00 SA
Dwayne did a great job. He was friendly, honest, and finished the work promptly. Ask for him!
I scheduled an appointment to have Roto-Rooter clear out my kitchen drain, as the sink was clogged/backing up. It was very convenient to schedule something online. They called about 30 minutes before the technician arrived at my house, as promised. The technician was knowledgeable and professional. He successfully did his job and explained to me what was going on to cause the clog in the first place. Overall, a very pleasant experience, and I'll definitely keep Roto-Rooter in mind when I need this kind of service in the future.
Jennifer D.
09/03/2015 12:00:00 SA
Roto-Rooter was great! I called on a Wednesday evening because my basement floor drain wasn't clogged (my AC drains into there), and water was started to puddle. I scheduled a service appointment for the following evening with a 6:00-8:00 p.m. window. They called me at 5:15 p.m. to let me know the technician would be at my house within 30 to 45 minutes. He showed up a little before 6:00 which never happens when you are given a window. I was very impressed with his timeliness, professionalism, and service. He was knowledgeable about the issue, explained my options, and had the problem fixed and was out the door within 30 minutes. I will definitely be calling Roto-Rooter again for any future plumbing needs!
They also honored a $50 coupon I found on their website. Great service and a great price!
This was one of my first experiences with Roto-Rooter and I was pleased of the results. Mom fishing object out of toilet wasn't working and the guy they sent out managed to get it out with some effort. Price was affordable, service man helpful, friendly and cleaned up well afterwards. I will call them again if needed.
Scott B.
10/10/2015 12:00:00 SA
Replaced supply line, basic insides of the toilet, and shut off valve. They had to come back the following weekend because it was leaking. They tried to come out on Saturday but they were too busy, so I became a priority call for between 9 and 10 tomorrow (Sunday) morning. They called before 8 in the morning to let me know somebody would be dispatched a little after 9 that day. The tech arrived at 9:15 and noticed the new supply line was the problem, which was the original problem they actually came out to fix last Sunday. He had that fixed in 20 minutes, with some sealant on it, I think it was the same supply line though. I received a call from a manager about the water damage this caused. So after the water damage specialist came out and looked and after talking with the manager they are going to refund my original amount that I paid to have the repair done. After talking with the manager on Tuesday the refund came on Friday, pretty good turn around. There are a lot of companies that don't really care if the customer is happy after they have done a job, but Roto-Rooter is not one of them! They made sure they got everything taken care of! Thanks!
Shelly G.
01/06/2017 12:00:00 SA
A 90 year old house on the coldest day of December and snow covered streets at 10 o'clock at night... what could go wrong? Well everything, of course! Dave (TECH 0393) saved the day! Thanks a bunch! Since I know we aren't out of the woods yet with the plumbing at this house, I have peace of mind knowing we have someone to bail us out even at 11pm!
Candice B.
12/01/2016 12:00:00 SA
Absolutely amazing service! My service technician was reliable, friendly, understanding, and explained everything that was going on. I highly recommend using Roto Rooter over any other company. They are truly a professional company that is not out to scam you, but to make your problem into a solution (the same day).
Andrew G.
09/01/2016 12:00:00 SA
I couldn't be happier with this company. I needed a new kitchen sink faucet and a valve stem replacement for our tub. They showed up on time, we're professional and friendly. Prices were fair and the work was excellent. Will some definitely call again for any future plumbing work.
Larry H.
03/09/2022 12:00:00 SA
Upstairs shower clogged so called. Trevor came by within the scheduled time. snaked the line through the bathroom sink since it was connected to the shower drain after he left I checked and the drain was still clogged called back in at 10pm for a reschedule got a call from the company giving me an ETA Trevor came back the next day and resnaked the shower again.This time it was successful. He was courteous and respectful
No sure about the company price was a bit high but would use Trevor again. Great job Trevor Thanks
Rhonda G.
06/07/2019 12:00:00 SA
We had an appointment set up, they called to see if we could reschedule because they didn't have anyone available. Ok, no big deal we rescheduled for the next week. We get a call saying the technician is on their way. A couple of minutes later I get a call from the technician asking what he was doing exactly. I explained to him what the last technician that gave us our quote said, (it is sump pump issues). He told me that they don't really do that type of work and he would have to charge us $4000 for a whole new sump pump and that honestly they don't like doing that kind of work so I should find someone else. If it was something they didn't do, then why would the previous technician quote us on it? Awful service.
Never showed! I had an appointment on a Sunday afternoon between 12:00-2:00. Around 4:00 on Sunday I received a call saying they hadn't forgotten about me and would be coming later. Around 6:00 I received another call saying they couldn't make it that day, but the next day would be for sure someone could come between 5:00 and 7:00 p.m. I left work early to make sure I'd be home, but 7:00 came and went. I called and while on hold, got a call from the company telling me they couldn't make the time slot and didn't know when they would be able to reach me.
Very disappointed to have put off trying to get someone else in to fix the problem. Lesson learned: Don't trust Roto-Rooter when they say they've booked an appointment for you.
We have been in our home for 13 years and this is the first time we have ever had to call a plumber. We contacted several companies for estimates on unclogging our bathroom and kitchen sink drains. Justin, Technician #700, did a great job at explaining why we should choose Roto-Rooter over other companies. We chose to move forward and have Justin complete the job and we are so happy that we did. Justin was completely professional, knowledgeable about his job, and very efficient. It was an added bonus that Justin was also very personable and friendly. Not only would we recommend Roto-Rooter to others, we would specifically recommend Justin, Technician #700 to complete the job. The service that Justin provided was excellent!
I've always had great experience with them. On time, professional and upfront about the pricing.
I was told that I would be notified of an approximate time of the plumber's arrival. He showed up without notice. Ok, not really a big deal, but I'm glad I didn't decide to run a quick errand or jump in the shower. The plumber(Scott #3394) seemed uninterested in this miscommunication. He went about his job of clearing a drain but there was awkward silence and it was clear to me he wanted to do his job with no questions from me. I am a female homeowner and when I have work of any kind done on my home, I like to know what's going on simply to gain more knowledge about my home in case I HAVE to do something on my own. After I realized he wasn't interested in communicating with me at all, I just waited for him to get done and leave. The job was done great, no complaints there at all. That's the most important thing. I will use Roto Rooter again. But I hope not to see that particular plumber again.
Dwayne (Tech #3453) was as nice as it gets! Only 4 stars b/c the price is outrageous for less than an hour of work that only took one guy though.
Once again Roto Rooter was needed for my cranky old pipes in my downstairs guestroom - and right before the holidays, too. I asked for Justin again. Justin arrived at my door, but it was a different Justin. Nevertheless he did a fabulous job and snaked out my secondary drain without incident. Once again, I am a satisfied customer.
Kisha S.
07/07/2015 12:00:00 SA
I have had a leaky spigot for quite some time now, and finally decided to bite the bullet. Our tech was Adam out of the KCMO office, and he did a great job! He was able to do the less expensive fix and avoid tearing out part of my wall, and best of all he had it completed in less than 30 minutes! It's so nice to look out and not see a small fountain coming out of my faucet :)
I had a similar experience to other one star reviews on here. I scheduled an appointment last night for the 12:00-4:00pm window today. At 2:11pm someone called and told me they were running behind and would get to my house as soon as possible. I appreciated this update, however it was the last one I received from the company. I called again at 5:00 and then 6:00pm. Each time I was told my dispatcher would be in touch, but no one called me back. During the 6:00pm call I told them I just needed to know if someone was planning to come tonight or if I should plan on rescheduling. They told me they would still be here tonight but would call in case they couldn't make it. At 9:00pm I still hadn't heard anything and called again. This time I was able to speak with a supervisor and was told they needed to reschedule for tomorrow. (5 hours after my closing window time and only after I called for the third time to check in.) I am unable to take off work again in hopes they will actually show tomorrow, so they told me they could send someone out between 2:00-4:00am. To which I asked them to cancel my appointment. I understand running behind schedule and would have been completely accommodating if they had actually been calling with updates and to reschedule as promised. They handled this entire ordeal unprofessionally and I would be more willing to work with a more expensive competitor than to call them back in the future.
Needed a bathroom sink unclogged. They came out and quoted over 300.00. I searched the web and got it done for 49.00. Crazy high price from Roto. Shop around before going with Roto.
I had water damage in the basement and it was a mystery where the water was coming from. Rodney #1608 and Albert #315 were diligent in finding the source. They kept me updated throughout the project. Unfortuantely, they had to dismantle exisiting cabinets and remove part of the ceiling to discover the source, which they did. The trash was hauled away on schedule and they did a great job cleaning up as well. I highly recommend Roto Rooter!
Unexpected problems came up during routine service. Scope of work was revised and the work was completed as expected. Company reps were responsive and it was an overall very good experience.
Jason M. was great. He was very up front and informative about what needed to be done and the steps involved. He didn't candy coat anything and just gave me what I needed to hear about getting my plumbing issues resolved. He was diligent and worked efficiently during the service call. I appreciated the honesty and professionalism. I would call back and request him in a heartbeat.
Taylor K.
11/07/2021 12:00:00 SA
Called for a leak, made an appointment and was given a four window from 10am - 2pm. No one ever showed. No call, no technician, no nothing. Completely unreliable, glad I'm not hiring them to do the job. Will take my hard earned money elsewhere.
Philip P.
02/12/2023 12:00:00 SA
Horrible. Nice to you in the beginning. After while you can't even reach the project manger. We had some water mitigation issues, had to reach out because fans were left on for over a week.
and response I get, yeah, please turn off the fans lack of professionalism, oversight.
Flo B.
08/06/2015 12:00:00 SA
Concern that I was being overcharged for a clogged clear out, Tom at Roto rooter called and help explain the reasons for the charges then offer to settle on a price that would be fair for both parties. As a first time home owner I am new to experiencing the joys of home repair cost.
During the recent rain our basement had been filled with about an inch of water. We thought that it might be a problem with the floor drain. When Garrett arrived he tested the drain and found it to be fine. It turned out to be the very old sump pump. Garrett explained the problem in detail at which time we decided to replace the pump. Garrett replaced the pump and also fixed a crack that had water coming into the house. At all times he was professional, friendly and informative. This was all done on the same day we called for service. We certainly will call if we need any service again and hope we get Garrett
I asked three people for an estimate and was consistently told, we're just dispatch we don't have pricing. The guy showed up and wanted $345 to locate my sewer. I know it would have taken him 30 minutes. Get bent roto-rooter.
I am absolutely BLOWN away by the service I received from Roto-Rooter. Scott had a huge job coming in -- my house was built in 1960 and I sometimes like to call the pipes antique. The job was done efficiently.. I'm completely satisfied and will continue to use their services.
Some sketch employee came and quoted me some insane amount then proceeded to continue to add to the quote by thousands every few minutes. Started at 1500$ then within 10 mins turned into a 10k$ job. But then offered to do it for 3500$ cash on the side- if I waited for his day off.... Very unprofessional, I was super uncomfortable, and now I don't know what the actual true quote is. Liars and thieves, better watch your back and your wallet.
Dion W.
11/04/2015 12:00:00 SA
Tried to save a buck and used a non brand plumber and he did not get the job done. So I had to go back to basics and call my Roto-Rooter service guy. The service guy Tom came out earlier than the expected time and did a superb job, cleared my drain and even cleaned up the mess the last plumber left. Wow, he totally exceeded our expectations and ensured our confidence in the Brand Roto-Rooter service! Thanks Tom, we appreciate all you guys do for the community.
In the time it took between Roto-Rooter missing the appointment window and me calling to cancel it (about 2 hours), Bob Hamilton was out to scope my sewer line, sent another guy to auger it out, and sent the scope guy back to see if there were any further issues.
Jeffrey O.
09/12/2021 12:00:00 SA
Worst experience of our lives. First person cleared drain,
that was all we needed at the time. Wanted $7000 for new outdoor cleanout. Plumber we selected provided cleanout of waste line to outside house for $950. Wouldn't break down cost into separate pieces, just pushed them around, always $20,000.
Torn up house to initiated cleanup, by their hoodlums. Never use!
Thanks to Roto-Rooter for excellent service last week installing a new kitchen faucet as well as our main water valve to house. Omar was great....professional, capable and pleasant. We've used Roto-Rooter MANY times over the years. Always super service. Thanks so much.
Tanya H.
10/04/2017 12:00:00 SA
Awesome service! Dwayne (Tech#3453) was awesome. He did a great job thoroughly explaining what the issue was and the best way of correcting it. He unclogged the drains and made sure to clean up afterwards! Great job, great customer service! I would definitely use them again.
From start to finish, it was a very professional experience. Our garbage disposal had went out the night before and in our spoiled ways, it is kind of hard to to cook without one.
At any rate, I called Roto-Rooter at about 8:15 and wasn't very hopeful of getting an appointment that day, but to my grateful surprise, it wasn't an problem at all. The service scheduler was very delightful and I received a call back within 15 minutes that a tech would be there within a 1/2 hour.
Garret was a very pleasant man that diagnosed the problem within minutes. He was extremely polite and was interested in me as a person as well as doing his job very efficiently. From the 1st phone call to me leaving for work, took a little over 2 hours.
I will definitely recommend them and will use them again in the future.
Keith did what 2 other plumbers couldn't, and was super professional! We had just finished a a bathroom remodel and the drain clogged the first time we used it. We used a local big name plumber to install the double vanity from a single and they had to cut galvanized line to split it. Must have gunked up our line in the process.
I asked them before installing the double drain to run a line but they said it looked good and didn't need it. Clogged on the first use of course. So I had them come out and try and run a line. No luck, then had their manager come out and a drain specialist, both.. no luck. They were trying to sell me on replacing the line in the ceiling, probably would have cost me thousands of dollars.
I thought I try one more time to have some fresh eyes look at it. I've had Roto Rooter come out one time before and they were successful so I tried them again. Keith got the line in and cleared in 3 minutes. Finally after almost 6 weeks we have our new bathroom, and it's fully functional! Will call Roto Rooter the first time next time a drain clogs up.
I had a flooded basement and Tom (#760) responded. He was friendly, and quick to diagnose the drain problem. He explained everything really well and had my drain working enough to clear the water. I ended up having them replace my drain, and while it was an expensive fix, they were able to get it scheduled quickly which was important as I was trying to sell my house. I highly recommend Tom and Roto-Rooter for the utmost in professional service.
I called the same day and they were here by the evening. Keith our plumber was incredibly helpful, diligent and very very kind. Got it all fixed in less than an hour.
Nick Y.
02/12/2016 12:00:00 SA
Great, professional and prompt service. Keith, our tech was very friendly and helpful. In an unfortunate situation it's good to have trustworthy, friendly help.
Rebecca S.
08/10/2015 12:00:00 SA
Was able to get someone out on a Sunday morning at 8:00AM which was nice and R'Cittio was super polite and courteous. He gave us an immediate quote and was able to finish the job in a timely fashion without disrupting our lives as he went about his business. We were satisfied with our service.
I requested service for a leaking toilet late Saturday night or early Sunday morning. I requested this service via RR online link. I picked my service time the next day, Sunday, from between 5 pm and 7 pm. I received an immediate confirmation. The convenience of this was amazing. The service tech, Dalton, Tech # 1242, came out, was so polite, fixed the problem in an hour, and was gone. No mess, no problems, it works great, and I didn't have to do it! I am so impressed with RR! Dalton even looked at a couple of other issues I have and suggested some things to correct. This is my second time with RR. I was so impressed the first time I called them again for this problem. Both times, the service technician was awesome. I recommend RR highly. They also use a standard rate book for whatever is wrong and I received a firm quote before the work was done. It was to the penny. Thanks, again!
Jason And Jenni T.
04/05/2017 12:00:00 SA
Called for service on backed up kitchen drain at 8am. Jason Meyer 0131 arrived around 9:30 and was done by 10:30. Very pleased!! Will definitely use Roto-Rooter again!!
Kelsey W.
05/02/2017 12:00:00 SA
Service man was very courteous and knowledgeable. However, after waiting at home between 5 and 9, the repair man didn't show up until 10:15. I'm happy the repair got done quickly, but would have appreciated at least a courtesy call saying they wouldn't be coming in time.
I was really impressed with R'Cittio! He was so helpful and polite, laid out all of our options. It was bad news and a big financial blow, but he broke it down to is and helped us to buy a little bit of time to get to the big job that will ultimately need to happen.
This was our first time hiring a plumber and we were very nervous and very broke. I won't lie and say it was cheap, because it wasn't. But I feel like I got my money's worth - and I can take a shower without my basement flooding!
I trust them and I would recommend them whole heartedly, despite the cost.
Ashleigh K.
04/10/2015 12:00:00 SA
Last night we scheduled to tech to come look at our stopped up sink. We figured it was just a clog that we couldn't reach. The tech was a little late but we got a call letting us know that he was running behind. When he got there he snaked out the pipe and very quickly got the drain to release. However this is where it gets interesting. Our tech, Gray, thought there might not be a clog, but another issue. He investigated and found some very serious plumbing issues in our home that should have been disclosed to us when buying it. He even climbed up on the roof to look at our ventilation pipes.
Lastly he decided to get up in the attic to look at the plumbing running through there. While up there the poor guy stepped on a loose joist and lost his balance and put his foot through our ceiling. Luckily he was unhurt, just shaken. He spoke with his GM who agreed that the company would fix the hole in our roof (which we were not expecting, nor did we ask for.) Though he was not able to take care of all the major issues we discovered ( we will need a contractor), Gray did a wonderful job and showed great professionalism in light of such a crazy circumstance. We will be loyal Roto Rooter customers now.
We were having trouble with slow drains in the house. When the kitchen stopped completely. We called the Roto Rooter hot line. They were very courteous and helpful with sending a service man out the same day. We were even given the choice of morning or afternoon, which is rare anymore when you call anyone for same day service.
The technician was very knowledgable in this field and explained all the services and gave us his recommendation.
He cleaned up all his work spaces after completion of the job and made sure we were completely satisfied before he left.
Coordination was awful. And personnel onsite were weird at best. NOT comfortable with them in the house!
The Operators were very helpful and communicated well. The technicians were very knowledgeable and were efficiate and quick workers. The follow up to the whole process was good.
There are AT LEAST 3 separate Yelp listed Roto-Rooter businesses within the Kansas City area. It is hard to know which one YOU are working with. No matter which one you are looking at here on Yelp they all have have substantial but varying negative reviews...and those reviews are responded to by the same 'business managers' from Chicago. Given that these Yelp reviews for several differing Yelp business listings are all handled by the same corporate managers.... I'll leave reviews at as many of these as possible to that you the consumer will BEWARE! They won't quote even general pricing over the phone but will assess in person at no charge. They will book your appointment for a specific date/time only to delay substantially until you are desperate. They will then arrive and quote approximately twice the 'typical' or expected already high fee but will quickly reduce that quote (only marginally) if you balk. They will instill fear involving other potential (but non-sensical) problems within your underground plumbing systems while completing your line clearing and let you know that they will need to send a 'field supervisor' to quote you for additional unnecessary repairs. This is a scam as 'old-as-time' and I feel very sorry for unsuspecting, elderly, or desperate consumers who are being raked by a company like this. Have no doubts that Roto-Rooter is NOT the right choice. Save yourself and call ANY locally owned drain clearing or plumbing professional before you give these scam-artists your business.
Clint W.
05/11/2017 12:00:00 SA
They came out first thing the next morning, Dwayne (tech #3453) was extremely professional and courteous! He explained the whole process of what he would be doing today. He made great recommendations on how to maintain our plumbing and prevention from our problem happening again. I would definitely ask for him again should we need to call on their services again!
I'll be honest, I called another plumbing service before calling Roto-Rooter. They wouldn't be able to get me in for a few more days. With water all over my basement floor this was not what I wanted to hear. Called Roto-Rooter and in 15 minutes we had a call letting us know our tech would be here within 30 minutes. Like on queue our tech, Tom (tech #0339), was here and had us fixed up in an hour. He was AWESOME! Explained what had happened and why, what we can do to prevent the cause. Seriously outstanding work.
Plumber James Meyer 0131 was very informative & professional. I had a busted pipe in my basement that was causing water to pour out onto the rug. I called Rotorooter that morning & the plumbers were able to come the same day. Once the plumbers reviewed the affected area James explained what the problem was & what was needed to repair problem. The workers went to the source of the problem & repaired the busted pipe within 30 minutes. And so far so good.
Pamela O.
02/12/2015 12:00:00 SA
First trip was quoted $375, but CC charged $500. Second trip quoted $125, but just got bill for $220. Bad deal.
Had them come out on a Sunday after our sewer backed up. Technician Garret #358 was very nice and did a great job in getting the line unclogged so we wouldn't have to spend the night in a hotel again. Very prompt and great service.
Donald L.
06/08/2016 12:00:00 SA
They did a great job from start to finish. Very professional and took care of everything. Thanks to Jason Meyer.
Jeremy P.
03/09/2016 12:00:00 SA
Tom (#760) was incredibly helpful & accommodating of my schedule. He completed all the tasks necessary from the inspection on my home as I get ready to sell it. He also recruited Nick (#399) to come help as well so they could finish the job quicker. Thanks again!
R S.
12/02/2015 12:00:00 SA
Quick service, reasonable pricing, knowledgeable staff. Three aspects of a good business. While I hope to never need their services again, I know who to call when the inevitable happens.
Ann W.
04/05/2016 12:00:00 SA
I'll bet you're wondering why my review went from 5 stars all the way down to 1. Major drop, huh?
So here are the things that made me drop them:
The last time we called them, they never showed up. We were supposed to get a return call, but they just bailed on us. We stayed up really late at night waiting for them, but never got a return call.
But the previous time when they did show up, they screwed up BIG time. We had them replace our water heater that had sprung a leak. First, the plumber drained the water and sediment all over the basement floor making a huge mess that we're still battling as the sediment is difficult to clean and continually gets tracked all over. But here's the really major screw up that was literally life threatening: He didn't take the time to properly install it leaving the ductwork unsealed so that it could leak carbon monoxide into the basement. Lucky for us, we have an old drafty house, so we didn't have a huge carbon monoxide build up. I honestly didn't even notice it right away. When we were getting our HVAC ducts replaced, the company we hired noticed it and fixed it. But this could have literally been a fatal mistake...but it really wasn't a mistake. It was simple laziness on the part of someone who didn't care to do the work right. So after this experience, I will never hire them again. If they're so careless about human life, they don't deserve my business or anyone else's.
Andy R.
01/08/2016 12:00:00 SA
We called Roto Rooter at 6:30pm on a Friday evening regarding our clogged sink. Mark was at our door within an hour. Mark figured out the problem and had us back in business within 20 minutes! We have used Roto Rooter in the past and they have always provided great service!!
This is an update to a previous review.
After initial work was done on a toilet (see previous review for details) it was discovered that there was still a problem; the toilet was found to now to be leaking water from the tank to bowl gasket. The plumber said there would be additional charges to fix the problem which I refused to have done and had him turn off the newly installed shut-off valve. So I was left with an unresolved issue with the toilet. After responding to their request I posted a review, but only 2 stars on Yelp. The next day while I was contemplating how to proceed to fix my problem, namely whether to call another plumber or perhaps a handyman or try to do it by myself, I received a call from Roto-Rooter's Branch Manager Jeff H. expressing his concern that I was dissatisfied with how things went on a recent service call. He said he didn't like that I still had an existing issue and that he wanted me to be a completely satisfied customer.
He proposed that he would send another plumber to fix my leaking toilet at no further cost to me. Clearly an offer I couldn't refuse and I expressed my gratitude for his generosity.
Plumber(s) were scheduled and arrived on time and they both wore protective booties
and fixed the leak by replacing the tank to bowl gasket. They also installed a new flush valve assembly and decided to replace the new supply line, that had been installed previously with a longer one.The only reason I'm not giving this update review 5 stars is that although I am at this point completely satisfied with the work and the efforts of the plumber(s) there is one thing that still bothers me, and that is that the total labor costs to repair the toilet would have been close to $400 had the Branch Manager not stepped in to give me a break on the price
and make things right. For that amount of money I could have bought and had installed a brand new toilet.
Again I want to express my gratitude to Branch Manager Jeff H. I would recommend Roto-Rooter because of his regard to customer service and satisfaction.
Dwayne (#3453) was extremely personable and helpful. My main sewer line has been a recurring issue and after using a different company whose fix only lasted 4 months (3 month warranty...they're off my list!), I called Roto Rooter and they had someone out within a couple hours. They did a video inspection of the main line, which other companies had not done, so I could actually see it was clear and what is causing the recurring issue. It's worth paying a bit more for something that is actually fixed.
Willy B.
01/02/2017 12:00:00 SA
Technician was friendly and knowledgeable. Service was quick and same day. My only issue is price. $290 to clear a sink clog is outrageous, even with a $40 off coupon.
I must say that immediately upon reading my review Don from Roto Rooter called me personally and wanted to know more about my situation. He went above and beyond to talk the tech and review the situation and make sure I understood the process and left me a very satisfied customer. I will definitely use Roto Rooter in the future for my plumbing needs. Don provided great customer service that I don't normally encounter at other businesses.
Anshuman M.
09/08/2016 12:00:00 SA
Scott was a wonderful guy. He explained us the problem in detail and fixed stuff quickly
Called them because my drain backed up, they were there within the allotted time. My issue is they started by quoting me $365.00 to run a snake through the drain saying it was going to be overly difficult because the original brass plug was in it and he would need to use a hammer and chisel to get it out.... ohhh the new plug was another $20.00. I said I couldn't afford this right now and over a period of 10 min he went down to $200.00 flat fee. I thought hey I got a deal I will have them do it and as soon as I sign the work order I start getting texts from them about coming out to help do water damage work .. WTF? I called the guy he didnt answer, I asked the plumber who it was ... he didn't know. The funny part was I asked the lady on the phone not to take my email because I didnt want to be marketed to ... ohhh and their quality inspector that stopped by first saw my basement was in the process of being remodeled and I had already torn the carpet up. In the end it felt like I was dealing with the automotive warranty guys. The experience was of full throttle sales with no real pricing but whatever they think you can pay .. find a real plumber that isn't out to see how much they can make off you.
On time, fast, and great work. Will be my first call next time, everytime. Thanks for the help today.
The guy did a great job installing a new sump pump.
Originally I had a dispute about the specific job I had done that was not related to the quality of the work but with a change in the quoted price that I felt shouldn't have happened.
They did a great job working with me to make sure I was a satisfied customer.
Michelle W.
02/02/2018 12:00:00 SA
Our main drain in basement backed up. I scheduled an appointment on line last evening, got a confirmation email with a time frame within an hour. This morning I was notified by phone a technician would arrive in 40 minutes, which he did. Adam (#1090) was professional and courteous and I now have a working drain!
I called around 6:00PM. They gave me a window of 10:00-2:00AM. I needed my kitchen sink fixed so I agreed to the time. To my great surprise, they call about 9:00 and said someone could be here in a 1/2 hour. Dave Solomon was great. Gave me an estimate, I agreed to it, fixed the problem, explained how to use the clean drain stuff and was out of here by 10:30. Very professional, very nice and very competent. Would not hesitate to call them again for anything.
Becca T.
01/01/2018 12:00:00 SA
We had a water leak on New Year's Day. We called around 11 am and were told someone would come by our house today to look at it. We called again at 4:30, 7:30, and 8:15. At every phone call, we were told that we were still on the schedule but they were unsure what time. Each time, they told us they would call us back in a few minutes when they determined how long it would be, but they never did. Eventually, they told us that not only would they not be able to get to it today, but they wouldn't have time until January 4th. Also, we were on hold at least 15 minutes every time we called. Horrible communication, customer service, and phone system. We waited all day for them and now our water leak is even worse. I do not recommend this company. I would give less than one star if possible.
Jacque L.
10/11/2016 12:00:00 SA
When my home warranty company couldn't find an emergency plumber, I called Roto-Rooter and they were then within an hour. Michael was very professional, explained everything so that I understood, gave me several options for the future and was very thorough. THANK YOU!!!!!!!
Sk S.
01/09/2017 12:00:00 SA
Adam was very thoughtful to use paper booties over his boots on a snowy, wet morning. He listened to me carefully as I described the problem and the history with that sink, then took care of it. At one point he went outside again to make sure that his plumbing snake wasn't going out the vent, and again used the shoe covers to protect our rugs. Eventually he got the clog cleared and was very careful to clean up behind his tools. I'd recommend the service to anyone facing an emergency clog.
Timothy R.
12/08/2015 12:00:00 SA
My plumber Jason Meyer 0131 arrived on time and fixed the problem with my basement drain in no time at all. He was very genial and left the area cleaner than when he began. I highly recommend.
Called at 5 to set up an appointment and was surprised to hear they would be out within 2 hours. Technician was very friendly and knowledgeable. Unclogged my drain in no time and gave me an idea of possible causes.
Brandon D.
06/07/2016 12:00:00 SA
Most of my original commentary stands, however, Jeff did take the time to hear me out, evaluate the situation, and has ended up refunding my dad a large chunk of the overcharge. While that's certainly commendable, I have to wonder how many people get talked into spending multiple times over market value for services by field technicians instead of being advised to call a residential plumbing contractor for larger/specialized jobs. Without knowing the compensatory pay structure for field technicians and/or management relative to these (or any) sales, it's difficult to ascertain who this unsavory business practice is driven by. Regardless, the fact that it occurred (and presumably occurs to others) is unsettling to say the least. Final recommendation: If you need a drain unclogged, give Rotorooter and a competitor a call for a quote. If anybody suggests that you need serious ($500+) work done, call at least 3 residential plumbing contractors for quotes and check their work before making any decisions.
Richard M.
08/07/2015 12:00:00 SA
Nick arrived on time and completed the work professionally and competently. Roto Rooter is always great!
Linda E.
08/01/2017 12:00:00 SA
I thought the price was a little high, but the technician cleaned all affected downspouts and gave suggestions about avoiding the problem in the future.
These guys are great! Our tech Kevin (#1728) did an awesome job! Got us taken care of quickly. This is who you want to call if you have plumbing issues! We have in the past, and will do so in the future! (knock on wood that we dont have any issues)
Dwayne was very friendly and professional. He helped by making a recommendation based on what he found when cleaning out the line (which was not good). A camera tech came out later that same day to further diagnose the problem. We were also presented with financing options for the work that needed to be done.
I was so happy with Roto-Rooter I was able to book service online at midnight and they where there the next morning to fix my problem. My technician walked me through the problem and fixed it right away. He was very clean and friendly. No one like spending money on repairs but in my case it was worth every penny.
Extremely prompt service that resolved our issue with a clogged main sewer line. Our technician, Tom Wilcutt (0339) was very friendly and went about his jobn in a professional and efficient manner. We really appreciated his attention to detail and thoroughness. We would not hesitate to call him again -- or to recommend him (and Roto-Rooter) to others. Great job!
Keith did an excellent job. He was prompt and knowledgeable. I was pleased with our service and would use roto rooter again.
Great service and professionalism by Drew (1329). He was clear about the cost and the details of what his service covered. I appreciated that within the cost was an appointment for them to view the inside of our main sewer line with a camera. The availability of the service was great and they were at our house within 5 hours of contacting them. Our drain is now flowing again. I would give this review five stars, but the cost seemed to be about 25% more than I expected.
Nicole A.
07/09/2016 12:00:00 SA
Larry was very thorough and efficient! We'd definitely use Roto-Rooter again!
We had a sudden back up of our kitchen sink. I called Roto-Rooter thinking that they would have afairly standard price and reliable service. Sure enough they could come out the same day for which I was grateful. When they looked at the sink they said it would be $429 which I thought was awfully expensive but again I felt it was Roto-Rooter and they would charge me a fair price. How wrong I was. After they cleaned the sink which took a total of 15 minutes which also included five minutes to try to get me to install a sink shut off valve underneath the sink for another $400 they left. (Have you guessed at this point that I am a senior citizen. No excuse but I do feel like it played a factor) I googled how much the average kitchen sink unclogging was. I found out that it really should not have been any more than $250 and that Roto rooter often has a Groupon for $99 in many cities. I feel like I was totally ripped off. I called them after they left and complained. They asked if I had signed a preapproval, which I had stupidly. They said they would call me back within an hour and surprise surprise no call back. I will never use Roto-Rooter again and I am so disappointed in the quality of their customer service. I can't believe they charged around double for a very simple repair.
Justin K.
04/07/2016 12:00:00 SA
Jason Meyer(0131) and Allan Schellenger(1512) were quick, thorough, and friendly. It was a simple fix but not something I was able to do myself. Thanks guys for getting my outside spigot running again so I can water my lawn and flowers and hose off my deck.
Had a pipe get clogged in the basement on a Sunday night. Was able to call Roto-Rooter and Larry was out within an hour to get it fixed. Very nice guy. Did great work. No hard up-sells for other products and no extra charges for it being on Sunday. As an Insurance Agent, I'm always looking for companies to refer to clients and Roto-Rooter didn't disappoint.
Bob C.
07/09/2015 12:00:00 SA
Great service with a same-day visit with quick and efficient work by Drew. 6 month warranty on work is better than most competitors.
Hugo D.
05/05/2023 12:00:00 SA
Our kitchen faucet started leaking so we called to see if it could be repaired. The individual that came said it could not be repaired and that it would cost $400 for labor to change it out, plus another $200 or $300 for a new faucet. $400 for 30 minutes of labor?!?!?! That is completely ridiculous.
Our air conditioner froze up and after it was fixed and defrosting we learned that the drain was not accommodating the condensation and it backed up. Scott came first thing the morning after we called and fixed it. We were very pleased with his services and Roto Rooter's prompt response. We would definitely use them again.
Very professional and friendly service from Dwayne! Will definitely hire you guys again in the future.
Did not look at anything and charged 150 to stop by the house. Wanted 405 to do anything. Ahw sent him wish I could also review them.
Peggy C.
08/07/2015 12:00:00 SA
I am so impressed with the response that I received when calling. They worked around my schedule due to being with someone at a hospital. They arrived on time and did an excellent job. I would call this company anytime for my drain problems.
David L.
02/02/2016 12:00:00 SA
Jason (0131) and his trainee who joined him were very prompt and solved my basement drainage issue within minutes. The price seemed slightly high but their expertise showed as they got the job done very quickly and professionally. Would gladly use them again.
Lisa R.
05/08/2016 12:00:00 SA
Was able to make an appointment easily by phone and choose a four hour window. Justin called first, arrived on time and promptly cleared my smelly shower drain and recommended a course of action to keep it from happening again. If it goes another year without trouble, I would give five stars, but need to see if this works. So far so good.
Ty F.
12/09/2012 12:00:00 SA
Needed help resetting a toilet and the technician (Danny) was awesome. Gave me 20% off because he had to postpone visit for about 24 hours. Toilet no longer wobbles - and Danny was a super nice guy.
What excellent service! Dwayne 3453 got my bathtub draining again, quickly and cleanly. He was on time, polite, and so friendly. This was my first calling a plumber in the KC area, and I would definitely use them again. Very pleased!
Matthew F.
10/12/2016 12:00:00 SA
Great and very prompt service from Roto-Rooter. Fixed our very big issue with remarkable speed and ease. Very good service from Jason Meyer 0131 and Chris Ledsic 0368. Definitely recommend!
Called on a Saturday afternoon to unplug my sewer drain. Said no problem, would have someone out there within 2 hours. Called back 2 hours later and said their scheduling books were closed for the day but that they could come tomorrow. Never again!
We had Dwayne #3453 come to our house today to fix a clogged drain. This was our first experience with Roto-Rooter and I couldn't be more pleased. He was professional and friendly. He even gave me some tips for using a cleaner to prevent further clogs throughout our house to help all drains. I will be using Roto-Rooter in the future, but hopefully won't need to anytime soon thanks to Roto-Rooter and Dwayne.
Chris S.
05/10/2016 12:00:00 SA
Couldn't be more pleased with the service I got last night. Mark #283 came out at 9pm on a Monday in the rain and unclogged the main drain. He was nice, professional, and knowledgable. Fixed the clog and cleaned up. Gave us some tips for the future as well. Will use again if needed.
Ann B.
08/11/2016 12:00:00 SA
Tom Wilcutt (0339) was fast, efficient and very kind. I would recommend him and Roto-Rooter to anyone. They were able to come out within 4 hours of my call.
Justin from Roto-Rooter has done 3 jobs for us in the past few years. Always arrives, timely, is completely competent and does quality work. We'll keep calling Roto-Rooter and asking for Justin regularly! Thanks!
Tabitha G.
09/01/2022 12:00:00 SA
I can't say enough good things about this company. I left a 5 star review for Aaron on Google, but was not able to leave anymore. I work for a water restoration company and while gutting a bathroom, a chuck of plaster fell and broke the supply line to the toilet. I called roto rooter and they sent Jonathon out. He was extremely friendly, and fixed it in no time! Today at 2:00pm, the pipe broke in a different spot, so I called Roto Rooter. They said they could have someone out in a couple hours. I really didn't want to wait 2 hours plus the time to fix it, because I have to place the drying equipment after they're done. I called every plumber on the first 2 pages on Google and a couple places said it would be 3 hours before a someone could come out, but the rest of them said they were booked until Tuesday. I called Roto Rooter back to schedule emergency services and I was so happy when they informed me Eric was in the area and was on his way. This is a holiday weekend and Eric went above and beyond to really help us out. He replaced the entire line with a copper line. So far, all the plumbers that Roto Rooter sent out to us has been extremely friendly. If your looking for a great plumbing company then give Roto Rooter of Overland Park a call!
Chris L. was great. He cleaned out our floor drain and got rid of our standing water. He came within two hours after we called.
Mark was early instead of hours late which was great and he did a great job of explaining everything. They were supposed to send out a camera tech but he didn't make it so I had to miss more time at work to meet him the next day. Seemed expensive when compared with other companies but they did offer a 6 month guarantee of no more backups in my main sewer line. Overall satisfied with work.
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