John R.
09/04/2021 12:00:00 SA
I called Rising Son after seeing they did remodeling work. Needed some plumbing lines relocated about 6 for a walk-lin shower remodel. Needed that and a new pan installed.
Two guys came out to do the quote. The owner, Earl's son and another guy named Adam. They looked at the job and gave me a quote to do the work. They guys were young, but seemed to know what they were doing. I told them I would call when the pan came in and get the work done.
While waiting, we had a water heater issue that I called them to correct. Adam came out and did a great job. At the end, Earl showed up. WOW... one of the most unprofessional people I have met. I felt he spent most of the time undercutting what Adam did, even though the job was sound. While there, they guys set up a time to come out the following Tuesday (a few days later) to do the other work we needed, since the pan had arrived. They both said they had nothing on the calendar that day, and Earl was standing there during the conversation.
Tuesday came and they were a no show. Texted them on the number Adam texted me from before. Earl responded and basically acted as though he had no idea the other guys set the appt and threw them under the bus. This seems to be a theme on other reviews - especially the most recent!
Turns out Earl was unhappy with the price the two guys had quoted and in my opinion, had no intention of doing the job. Rather than be honest and ask if there was something we could work out, he evaded and put off the job again and again. I guess hoping I would go away. Kept saying things like, I am going to stand behind what my guys agreed to.
I did get someone else to do the job, but Earl and his unprofessionalism cost us weeks.
Turns out Adam and Earl's son are 18 year olds. Makes me a little sad that they are learning under someone who would rather alienate customers than keep his word. Learning that way to run a business will not bode well for their future. Currently I would still say those two are good guys.
My recommendation is to stay far far away from Rising Son Plumbing, and the owner Earl. There are too many choices out there to deal with someone this unprofessional. In business your word is important and character counts.