I previously reviewed the business as stellar and Im thinking I must have experienced a fluke for good service. This company burned me so bad on the next service call I placed in February 2016. I am fuming! I called because my cold water would not come on and I heard the tank on my toilet refilling with a odd sound and saw water shooting out of the top of the floater. I was told nothing was wrong with the floater water was supposed to come out of the top..fast forward two days later, toilet not filling with water at all! - see plumbing bill! - quick web search showed water is not supposed to come out the top of the floater.
When the two plumbers who I would have to guess is not licenced, came to my house they looked at the bath tub and said the pipe to the cold water is frozen, I said No its not, this isn't an exterior wall and my whole house is insulated ( I had the service where they went into all of my walls and blew in insulation) I said I believe it is due to over tightening then they took the handle off and said oh yes it is due to over tightening. They replaced the washer and my water just ran from the tub spout and they attempted to leave saying it was fixed! I said no its not the water is running, so they changed the washer again, the water still ran. They said they had to get to another job and left the water running and left. The stream turning into running water I had to shut off my water main, I called them to come back the next morning, and they said it was the stem and they did not have the parts left for almost an hour leaving my water main off and waterer streaming down behind the wall while he went for the part, they came back changed the stem it was still running water and they left saying the owner Michael had to come fix it, he came changed the stem again and I noticed that they damaged my diverter so the water did not shut off at the spout wasting tons of water when you take a shower, the owner said he would come back and fix it and said he would not charge me for the repair until he fixed it. Needless to say after several ignored phone calls they never came back! The ruin my granite floor with dirty muddy shoes, busted several of my ceramic tiles in my bathtub, without saying a word, left all sort of debris and dirt in my tub from their work and used my bath towel to wipe the water.
I called two other plumbing companies and was told to repair what Vaughn Plumbing reckless unprofessional work created would almost $1,000! How the hell does a initial repair of $50 turn into a $1,000 repair! I am still trying to come up with the money to fix this mess.
Avoid this company at all cost or it may cost you more than you will ever imagine.
