Jimmy Z.

06/10/2023 12:00:00 SA

not the cheapest, but they saved the day for being able to show up last minute to connect a gas stove before entering the weekend.

Lee N.

6/16/2023

They turned out to be a no show. When contacted the owner admitted to forgetting. But instead of offering a reasonable way to compensate for the frustration of forgetting the appointment they offered to show up but still charge a ridiculous amount for a simple project.

Also neglected to provide an estimate of what the job would have cost. I understand not wanting to give information to someone who is just shopping around. But come on. Don't make that assumption. And at least give a range so that a customer has an idea of what to expect.

Their website also claims same day service. Not borne out by this experience.

Jen J.

6/27/2022

Amazing experience - we will call these guys for any plumbing issue or work we need going forward. They were responsive, did great work, and solved our issue quickly. They also explained what else needed to be fixed and what we could wait on, as well as helping us understand what the manufacturer would be able to do in terms of parts. Really great and we're very grateful
- 5 stars!

John B.

12/02/2021 12:00:00 SA

This company is the very best! The process for getting an appointment is amazing, call the office (very helpful) then you will get a call from Greg who sends out an amazing team of guys who are very professional and courteous! They always arrive at the time they tell you they will be there. Use Vaughan for you plumbing needs, you will be happy!!!

Elizabeth G.

06/06/2022 12:00:00 SA

It was a wonderful experience working with Sean. He was informative and professional. Great price and great service. I highly recommend Vaughn Plumbing and Heating.

Angela P.

1/20/2022

I hired Vaughan plumbing to repair burst pipes and had this company for a couple of years for my houses.
The last time I hired this company, the technician did sloppy job in finishing up.

He opened metal covers for heating pipe throughout the house to repair burst pipe but left end caps and metal covers bended and did not put endcaps back.
So many rooms still have sharp metal edges of the metal covers and endcaps sticking out.
After many requests over many months, the owner finally send back a technician but he fixed them all.

Since it was rented apartment, I did not find out until later that the technician did not put back several end caps.

Moreover, Greg billed around $300 for his technician's return visit. I told him that it was a follow up visit to put back end caps he left undone. but Greg accused me saying I was expecting everything free. I I paid him close to $4000 for the plumbing work and he did not supervise his technician's initial job or follow up visit. to ensure the job was done right.
Instead he got all mixed up without treasure or secretary.

Greg also repeated bills for which I paid months ago on the spot. Instead of checking it out himself, he demanded a proof. I had rto spend a couple of hours to get the copy of the credit card payment.

I still have multiple endcaps that are not properly installed and sharp metal edges are sticking out in each bedroom and living room.
At no time Greg made apology.

Christy M.

01/04/2022 12:00:00 SA

I had a very good experience with them running new lines and installing a dishwasher for me. Very quick response and got the work done the next week under the estimate!

Nicole M.

7/14/2022

Our hot water heater exploded in our basement and they came out right away to assess damage and then replaced first thing the next morning. They were very polite, kind, thorough, and prompt.

Alex M.

2/27/2021

I been using Vaughan plumbing for a couple years now. For every project around the house, big or small. I just had a laundry hook up and a water heater installed, the work was done right and in a timely manner. Greg was professional, patient and his prices are reasonable.

Also.. Shoutout to his guys, those guys are very knowledgeable.!! . Keep up the great work guys.!

Jd M.

4/25/2022

Prompt response. Excellent service. Reasonable price. Chris was knowledgeable, highly skilled, and an excellent problem solver. He stuck with the complicated installation of a very finicky faucet. I would not hesitate using Vaughn for all my plumbing needs.

Ann C.

10/23/2021

My toilet tank cracked and flooded my bathroom. Vaughn was here within an hour to give an estimate. They came back the following morning to replace the toilet and also replaced my garbage disposal that has not worked in a month. George was vey prompt and professional. I highly recommend them.

David H.

5/16/2022

I had a cracked cast iron drain pipe in my crawl space. I called Greg first thing in the morning and he sent his crew, led by Sean, out a few hours later. They diagnosed the issue, gave me a fair quote, and amazingly were able to complete the work on the spot. All while being professional and friendly. Highly recommended. Thanks Greg!

Kenny C.

2/26/2021

Couldn't have been happier given the circumstances. Our boiler cut out in the middle of a cold snap and after looking around the neighborhood, I'm happy I picked Vaughan.

Our boiler was completely shot and needed to be replaced. During the first visit, they tried everything they could to at least hold me over till the new boiler arrived. As a first time homeowner and new to the area, I was very nervous about being in a situation where I had to deal with a dead boiler in the dead of winter.

They answered all my questions, were very professional, great to talk to, and unusually courteous (which is a wonderful thing. I appreciate a business that really cares about their customers). They even went out of their way to make sure that the room was clean before they left and little stuff like that says a lot about the people who work for a business.

TLDR: Great Company run by Great People that care about People

You've won me over as a loyal customer so rest assured if I run into a serious plumbing issue that I can't tackle, I'm calling you guys. Thanks for everything.

Aubrey O.

06/04/2022 12:00:00 SA

I had my hot water heater replaced. Vaughan was very responsive and had good pricing.

David S.

2/14/2022

We needed our new hot water heater to be installed. Greg was able to schedule via text message; he was quick to reply and courteous. They were able to come the next morning, arrived on time and the staff (George and Eli) were also polite and professional. The cost seemed reasonable particularly given how quickly they were able to come. The day later, I thought I smelled gas near the new unit and they came back first thing Monday morning to check on it (turns out there were no problems), for no additional charge. I really appreciated how thorough they were and will definitely hire them again in the future.

Cmoon K.

7/26/2021

The drain pipe in my 2nd floor bath was cracked and leaking into the basement. I got estimates from 2 other local companies who are rated highly on Yelp and Google. One wouldn't give me an estimate unless I cut my wall and ceiling open first. (oh and they charged just to come out.) The other gave an estimate that was way off while he was trying to upselling me on other work.

Greg was quick to respond, sent George and Sam over. They gave me a reasonable estimate, was upfront about the work required and what I needed to do to prepare. Days later, they came and did the job. They were super clean, very professional and really nice. On top of the great work, they charged me less than the estimate and even replaced my water hose spigot.

It's nice to work with a company that doesn't make you feel like you are a hostage. I am pretty selective and I do my homework. I've already told three other people about Vaughan. I live in the Watertown Newton area.
Now if I could only find a good electrician and fence company...

Claudia H.

02/11/2021 12:00:00 SA

My water heater broke in the night, I left a message asking for an estimate. A technician showed up exactly in the time window I was given, he was impressively knowledgeable out lining the different options I inquired about and inspected the existing plumbing. The. estimate he gave was very reasonable (and better than what my neighbors had paid one and three years ago for the same units with similar set up).

The job was started right away and completed within short time.

Daniel Y.

3/19/2021

I wasn't really very happy with last job. When I called I told them I had two slow drains in bathroom (sink and tub) and had already tried snaking them myself with power auger. They came and were able to unclog the sink but after snaking tub they said they couldn't improve it and in fact the drain got significantly worse after they left probably because they pushed more debris into blocked pipe. Before leaving they referred me to another company that uses pressure to unclog drains but sent full bill. Now I have to call another contractor for the same problem and pay them too.

AnneMarie M.

5/15/2020

I contacted them to replace our water heater and found Greg professional, prompt and extremely courteous. He answered my questions even off hours, and was patient with assisting us. He sent Sean over after decisions were made, and he was fast, efficient and polite.

I found the experience so pleasant, I hired them again the same week to finally install the bathroom vanity we'd put off installing for the past 8 months. Thanks to Sean and Greg!

Damon B.

6/21/2021

Vaughan Plumbing will be my plumber for all my future plumbing needs.
Fast and efficient. The plumber came when they promised were neat and worked quickly. They verified all of there work was water tight and upon leaving you could never tell they were there. I highly recommend Vaughan Plumbing & Heating.

Miguel M.

04/05/2018 12:00:00 SA

Vaughan's plumbing is the real deal! I called them to look at a slow draining tub and leak in my basement to get a second opinion from them after having plumbers from
A different company come by and not
Be able to resolve the issue for me. Once Chris from Vaughan's showed up I knew I called the right guys.

First off, Chris was right on time. Which is always important (first plumbers I used rescheduled on me twice and showed up 2 hours late)

Second, first plumbers that came by before I called Vaughan's said my tub couldn't be snaked for some obscure reason and Chris was able to snake it without any issues at all

Third, first plumbers that came by said that because they couldn't snake they had to cut out over 1ft of pipe to snake and fix my leak. that didn't need to be done, Chris was able to snake from the tub like I mentioned earlier and the leak was coming from a rotted trap so Chris was able to cut out the rotted trap and replace the trap only to fix my leak.

Chris was really professional, knowledgeable, and thorough. He made sure to explain to me everything he was doing and I would not hesitate at all to use Vaughan's service again in the future (as a matter of fact I plan on calling them back in a few weeks to install a utility sink for me in my basement) and will be recommending Vaughan's to any friends and family moving forward! They are also reasonably priced as well

Thanks again Vaughan's Plumbing for the awesome work!

Jason H.

12/29/2020

Greg and his team were awesome. Great communication and really speedy service on a water heater replacement. They helped educate me as well and the work was terrific. Thanks again!

Nader F.

2/25/2020

I sent Greg a description and link to a few photos I believed to be related to a plumbing problem, but as it turns out, it was unrelated (per Greg's suggestion). Taking the time to understand and diagnose the issue ahead of time helped me avoid a potentially costly and unnecessary

While I didn't ultimately end up using his services, it's clear from my experience and others' that Greg communicates well, and has both honesty and integrity. In the case where I do need plumbing services in the future, I know where I'll go.

K.P. S.

9/14/2020

Very fast response to even the most minor of issues. They were professional and efficient in fixing the issues. I would recommend and use them again.

Christina E.

3/25/2019

Thank you to Vaughan for being reliable, your immediate responses, professionalism and quality of work. There is no job too small- true- but you didn't make me feel that MY job was too small. Thank you for treating me with utmost respect and prioritizing my needs.

You have been a wonderful group and I feel lucky that I have found my plumbers! I've learned to hold on to your best contacts because they are hard to come by.

Well deserved.

Alex F.

10/25/2021

We recently bought a house, and the water heater, while functional, was almost 20 years old and in need of replacement. The folks at Vaughan were very helpful, and I was able to get a quote and schedule the replacement within a week. Chris was friendly, professional, and did excellent work. They all made the process very easy, and I'll be going back to them for any plumbing needs I have in the future.

Donna C.

1/31/2021

Vaughan has been very responsive and easy to work with. I definitely recommend them.
Donna

Julie I.

11/04/2018 12:00:00 SA

Props to Greg who answered my desperate plea for a cost estimate on an untimely garbage disposal leak and unit replacement. While I did not use his actual services, it's clear from the positive reviews and from his highly responsive, thorough, and professional correspondence that this is someone who clearly knows his stuff and is detail oriented (all things you want in a good plumber).

As part of my request for cost estimate I sent him a photo of my issue and even though I wasn't able to afford his services he alerted me to some additional problems I wasn't even aware of. Basically, not only did I have a leaking disposal, the way the dishwasher was connected to the disposal was incorrect and had he not told me that, I would soon have to deal with a destroyed dishwasher too.

I owe extra thanks to Greg and hope I'm able to use his services for future work (God knows my house has a never-ending list of projects).

Danielle B.

08/07/2020 12:00:00 SA

Had an urgent plumbing issue on Saturday morning. Vaughan plumbing was able to come by within 2 hours and address the problem. Super nice staff, and very responsive! Prices seemed reasonable for weekend service. Will use again in the future.

Nathaniel P.

1/19/2021

Greg and his team can through early morning. Furnace turned off overnight and I texted him at 7am and he had Chris over to fix it by 8am! Only feedback is that invoice does not always show a breakdown of labor and parts replaced so you have to ask. Keep up the good work!

Parag B.

09/12/2020 12:00:00 SA

Excellent service. They have been incredibly helpful with the different projects we've had around our home. Highly recommended!

Shawn B.

7/26/2021

Reached out for an urgent plumbing issue. I heard from Vaughan Plumbing very quickly when I send an inquiry. Then I was able to schedule a next day visit. Guys visited our home was very professional. I'm very satisfied with their service and highly recommend them to others as well.

Sarah D.

4/22/2021

Had an issue... Called VAUGHAN in the early AM, they arrived by 10am same day. Replaced a part on the water heater. Very friendly, fast, efficient and SPOT on. HIGHLY recommend.

Edward P.

07/02/2021 12:00:00 SA

I called Vaughan plumbing early Wednesday morning. Received a return call half hour later from the business. Explained my problem. At 9:00 am they had a plumber at my front door ready to fix the drain leak. Great work at a great price. Very happy with the work. Very professional service and thorough clean up.

Elizabeth M.

04/05/2021 12:00:00 SA

I love how responsive, professional and nice these guys are. They replaced our expansion tank on very short notice and did so in much less time than expected. They are always available to answer questions, even when they are rather ridiculous (how do I turn my furnace off? may have been one of mine...) Really appreciate their work and recommend them to others, especially first time home owners!!

Roderick B.

6/22/2020

The overall experience hiring this company was great. Fast response, good diagnosis of the issues and quick repairs - there was a suspected leak under our dishwasher and the sink food disposal was busted. The plumber, Christopher Grant, who came over, was knowledgeable and provided good theories as to what was causing the leak under our dishwasher. Side note: The pricing was fair and in line with the time spent onsite and the work. I never ask for biz cards after a job but this time I did!

Rick H.

03/08/2021 12:00:00 SA

I had a sink with a rusted flange and not being handy, I called a plumber. After getting a quote that seemed expensive from another company I called Vaughn Plumbing who had strong reviews. Greg returned my call quickly and within the hour, Sean and Sam showed up and did the repair, saving $120 over the price quoted me from the other company. They were reasonably priced, courteous, timely and professional. I wouldn't hesitate to use them again.

Tim B.

2/21/2020

Quality work and easy to communicate with. We had an older toilet leaking from the base and needed help quickly. They were available in less than 24 hours and restored the setting which had rusted out. Everything is working great now. Super happy with the quick communication, diagnosis, and fix.

J B.

8/17/2020

ABOVE excellent service/communication. Everything from start to finish was perfect. I sent an email request to Greg at 7PM on a Sunday night, heard back from him in an hour and had a plumber (Sean) here by 12PM the next day (even earlier than quoted!) Sean and his partner took the time to explain everything. He was so kind, considerate, took Covid precautions so seriously and frequently washed their hands are wore masks. This company is unbelievably amazing at customer service and more importantly, skilled repair. I cannot recommend them enough to anyone! It's so hard to find someone to come in to the city with street parking and these guys acted like it was no big deal.

Angela L.

8/19/2020

Understanding - I told Greg that my usual plumber took apart my faucet after identifying it as the cause of leakage, but decided to leave after I asked him for a pic of the new faucet (honestly still perplexed at how that ask would be construed as ridiculous). Greg asked in text what finishing material faucet I would like and sends me a pic.

Organized - sends appointment confirmations via email and actually shows up within the time frame agreed upon.

Responsive - quick to show up for the problem, which was appreciated.

Even though this was more expensive than I thought, but I understand that it was a last-minute call.

Would view them as my new go-to plumber team.

Adina L.

07/05/2020 12:00:00 SA

We had an issue where our bath faucet just wasn't releasing water. I messaged and they had two men out to help the very same day! They were so nice and quickly identified the problem (the guy who flipped our house cut corners and used some type of foam to seal the faucet, which caused it to get clogged overtime). They quickly replaced it and charged much less than I expected. I'll be using them for plumbing issues from now on!

Yanfei X.

5/27/2021

Showed up on time, this gave me very good impression. The project was finished well, and I was well informed. Glad I chose them.

Susan L.

3/30/2021

This is the outfit to call if your Navian water heater is giving you problems.

Patrick P.

3/23/2021

I've used Vaughn twice now and they've been prompt, communicative and professional.

Christina C.

12/05/2020 12:00:00 SA

Last year, Greg installed an automatic feeder for my steam heating units. He was on time, professional and friendly. Last week, I needed to flush the units of the dirty water and forgot how to do it with the new feeders. I called him and he explained the process step by step. I did it! Thank you Greg for taking the time to help me. That steam heating system looks like a scary basement monster and now I know how to take care of it. I hope not to have any plumbing problems in the future, but if I do I will be calling Vaughan Plumbing & Heating!

Champ K.

3/13/2021

We have used Vaughan Plumbing for many jobs. They are great! Very reliable and upfront about pricing. Incidentally, when we've compared estimates for jobs like a hot water tank replacement, they've always been the most reasonably priced. No reason not to go with them unless they don't service your area.

Susan T.

11/26/2020

Vaughan Plumbing and Heating is fantastic. Greg Vaughan has helped us several times in emergencies. Most recently, our boiler was inadvertently shut off when our chimney was being repaired. We had no heat so I phoned Greg Vaughan early on a Sunday morning, He responded to my call within minutes. He attempted to help us by phone and when that was unsuccessful, he sent one his plumbers to us early Monday morning who quickly fixed the problem. We will continue to contact Vaughan Plumbing and Heating for all our plumbing and heating needs. We highly recommend them.

Carlos V.

02/02/2021 12:00:00 SA

Excellent service. Worked well with HOA to work within Water shut-off timeframe. It was a speedy fix to repair toilet and fix a pipe leak. Would highly recommend and use again! They were very quick and found them on yelp!

Roman G.

8/13/2019

I initially contacted this company because of the good reviews on Yelp. Two plumbers showed up to take a look at my sink and told me they would get back to me with a quote. Never heard from them again. About 3 months later - I recieve a bill for work from this company. Obviously, this work was never done. People make mistakes - I completely understand. After I explained to this company that they never actually performed any work on my house, they apologized (both for the billing error and their not getting back to me after their initial visit) and told me they would remove me from their system. Another month goes by and I recieve another bill and another phone call. Again, I explain their mistake issue and, again, they apologize. 2 months later - another bill... I understand that mistakes are made, but this is just incompetence.

J G.

1/19/2018

I called to enquire the price for the assessment of my leaky faucet. The person I spoke with told me that the diagnostic is free. I haven't heard that from any other Plumber yet. The tech came in and only needed to tighten something under the sink and did not charge me. Now, that's what I call service!!!

Very professional and would definitely hire them again.

Thank you!!!'

Alex K.

6/25/2020

Great experience overall. I contacted them on Yelp, got a quick response from Greg with a reasonable quote. We set the date, they showed on time and performed the repair in a quick and professional way.

Steve I.

03/01/2020 12:00:00 SA

I've never ordered from this guy, because we have a long contract with an old plumbing company, but I see him driving his van in Needham, and it doesn't look like he will over charge you or under charge you. I'd say he is a good bet if you don't want to be ripped off by a plumber. So my from observations - would recommend!!

sarah l.

6/23/2020

We had them come out for a small job; they were very responsive, fit us in quickly, and were professional and great to work with. We're moving out of the area but would have no hesitation recommending. Thanks Greg!

John H.

1/13/2019

Have used Vaughan a few times. Most recently Chris came by to address a steam boiler with a busted sight glass and drainage issue for a washing machine. Chris was polite, efficient, explained everything and went above and beyond giving a full review of everything he completed at the end. Left nothing behind and provided a fix for all of the issues.

Will continue to use Vaughan for any future plumbing or heating issues.

David L.

10/29/2018

I spoke to Greg Vaughan and his associate Chris came as scheduled. He fixed our toilet and serviced our Navien System. Everything is working great!

Aaron G.

5/31/2018

Had a great experience with Vaughan Plumbing. I work in business development, and it drives me nuts having to follow up with contractors multiple times just to give them some business. Greg Vaughan, the owner, called and emailed me right away and we quickly set up the appointment. Chris, his employee, came out to look at the old shutoff valves going into my washer and gas dryer. He was the ultimate pro, arrived 15 minutes early, offered an aggressive quote, replaced 7 valves in an hour and a half, and cleaned up spotlessly. We were invoiced electronically and paid with a card when all was done - super convenient. Vaughan will be our first call next time we need a plumber.

Mike R.

6/16/2017

1st time customer. I had a leaking shower/tub valve assembly and I called them after reading the reviews I saw on yelp, Chris arrived on time, got right at the repair and completed the work. I had Chris provide me some quotes for additional work while he was there. I will use them again.
Mike
Needham

Reggie W.

12/08/2016 12:00:00 SA

Over priced and under delivered. The tech that came out was really nice, I thought he knew what he was doing. The next day my hot water heater was having the same issues. I asked him to come back out and they declined. He told me to call the manufacturer. This is what I paid him to do. Stay away from this company.

Janet B.

9/24/2016

Highly recommended!! I called Greg for an estimate and he not only returned the call within the hour, but was there the same day to give me a price to install a new garbage disposal. He said someone could come the next day to do the work. The young man who came was friendly, efficient, and professional. Customer service and the work were excellent, but what impressed me is that even though some extra labor and some parts were involved, Greg did not go over the price given.
I would recommend Vaughn Plumbing to anyone and would not use anyone else for any plumbing work. 5+ stars!!!!!!

Michael D.

11/12/2014 12:00:00 SA

I recently called them to have a new gas dryer installed. They had someone out within a couple days (totally fine as it was not an emergency). They were on time, professional, and very efficient at the work that was performed. While they were out I had them cap an old PVC drain line as well as look at an old gas dryer line; they recommended several options I had and after explaining it the best option was to cut the line and cap it off, which they did.

Overall a great experience, and I felt the price was very reasonable for the work performed. I would definitely use them again!

N W.

07/10/2014 12:00:00 SA

I am a plumbing industry insider and have worked with several plumbing shops in the Boston area and found many of them lacking in service levels, responsiveness, or general professionalism, not to mention that many of them are opportunistic and over the top pricey. That said, my experience with Vaughan P&H was fantastic!

We recently purchased a new home in Wellesley and on our third day in the house, the garbage disposal in the kitchen sink began leaking severly and required replacement. I purchased a new Insinkerator unit at the Splash Kitchen and Bath Showroom in Newton (another great shop) and contacted a few local plumbers to install it. Some of the companies I called came highly recommended but either did not return my call or could not fit me into their schedule for several days which was not going to work. (We could not use the kitchen sink until the new unit was installed and that gets old quickly).

Vaughans answered my call at approximately 9am and Chris, the Technician, arrived around 12:30 to perform the installation which went very smoothly. Needless to say, my wife was very pleased to come home and be able to use the kitchen in our new home without having to fill up 5 gallon buckets.

Having just moved to Wellesley, we quickly learned that the town is great but the water tastes horrible. (On day 2 in the new house my 3 year old handed me back her glass of water and told me it tasted yucky).

Rather than filling the landfills with plastic bottles, we decided to have some wholehouse and point of use drinking water filters installed. Chris from Vaughan's was able to provide and estimate on the same day he installed the disposal, and he returned the following day to install a wholehouse sediment and carbon filter as well as drinking water filters under the kitchen sink, in the master bathroom, in the kids bathroom, and in the guest bathroom. The water now tastes great and doesn't create that white scale build-up on all the fixtures. (The best part is that my 3 year old will drink the water again).

All in all, my family and I received excellent and prompt service from Vaughan's and Chris the Technician. They are now our plumber should we need them again and I would highly recommend them to anyone in the area in need of an honest and reliable service plumber.

William P.

4/26/2017

I needed a plumber to do an lp inspection on my bbq trailer. Vaughn Plumbing was prompt and courteous from the very beginning. The Plumber arrived on time and delivered as promised. It's nice to see Good old fashion customer service.

Paul R.

03/12/2017 12:00:00 SA

We just had a pipe burst and had us scrambling to find affordable help over the weekend. Greg & Sean showed up Saturday morning - with no emergency/overtime charge! They were extremely personable, gave great advice, had all the tools & parts needed in their van, and fixed all the issues quickly. I'm definitely calling them back again to do some additional work.

Shane M.

01/02/2014 12:00:00 SA

Had a leaking toilet that seemed a result of uneven tiles. Greg was good in answering my questions and figuring out a date during Christmas week. We weren't freaked out so didn't need someone right away, and was happy to work with him to find a time.

Chris did a good job, pointing out that the flange was essentially not secured when initially installed years ago - not the first time I've seen shoddy work in the rehab done before I owned the unit. :( Chris was able to secure a new flange well and complete the work - he was thorough, communicated well, and kept everything clean. I was very happy with the work.

Minor quibble - I asked Greg his hourly rate and he said $100, and we talked a bit on what it might be when we first spoke. I wasn't expecting a firm estimate and didn't ask for one. Chris spent about 90-100 minutes on the job - not sure how much parts would have been - but said that for flange replacement it was a flat rate of $275. That's not far off from what it likely would have been without the flat rate, and I think professionals should get paid a fair wage - so I'm not against the flat rate or final cost, but would have appreciated it if it was mentioned in my initial conversation with Greg.

All said - I would definitely use them again, and appreciated the comments on yelp to help find a reputable, high-quality plumber. It's nerve-wracking to look for someone for an important job and I was happy with the outcome.

James V.

08/08/2019 12:00:00 SA

I had a leaking pipe between floors. Called 15 minutes before their published opening time, expecting to leave a message. Got right through to a receptionist. She took my information and I got a call back from Greg within 5 minutes. Greg immediately dispatched a plumber. About 45 minutes after my first call, Chris was at my house diagnosing the issue. I can't say enough good things about Chris. He showed/explained what he was doing each step of the way. Very professional, efficient and kept the inevitable mess and debris contained and cleaned up afterward. Very reasonable prices. Excellent experience. Highly recommend and would use again.

Jean H.

4/19/2018

They are not the cheapest but they are the BEST! They always show up when they're supposed to, very good about calling to keep you posted on arrival time and everything they do is quality work. Derrick has repaired a leaky pipe, unclogged a drain, changed washers and most importantly fixed our Navien gas heating system on more than one occasion. Highly recommend!

Roscoe R.

1/13/2012

I contacted Vaughan Plumbing & Heating based upon these Yelp reviews to replace a faucet (so this was not an after-hours or emergency call -- it was a normal plumbing job). Greg arrived on time, was very courteous/professional, and did great work.

I'm giving 3 stars (vs. 4 or 5) for only one reason, but it's a major reason ... because I felt the price was really high, even for a licensed plumber. The job took 1 hour 40 minutes total, from Greg's arrival to departure, and it required no parts (I supplied literally every part). The price: $250. That's an hourly rate of $150/hour. [I seriously thought about saying no when he looked at me and gave me the price, because I knew it was a simple job, but I didn't want to deal with making another appointment with another plumber, and I was confident that he'd do good work based upon these Yelp reviews.]

SUMMARY: I'd definitely use Greg again, but only for an hourly rate of not more than $90/hour (plus parts, of course). That's the maximum rate all the other plumbers I've used have charged. So I'd suggest asking Greg for an hourly rate in advance, before he visits you. [And to show I'm not a cheapskate, I would've said yes even if there were a $150 minimum charge just to come out there -- I know plumbers aren't cheap!]

Adam S.

06/07/2008 12:00:00 SA

I needed to get my gas dryer installed and MA law requires that it is done by a plumber. I really didn't know where to turn so I turned to Yelp...

A quick browse of the listings and I decided to give Greg a call. Be completely worked around my schedule to fix in the dryer (he lives in West Roxbury bit his business is based in Dedham).. He did the job quickly and at a fair rate. He was also friendly and very honest, and didn't mind giving me helpful hints (even though he could have made money if he kept his mouth shut.

I would HIGHLY recommend Greg - I know I'll be using him again.

Lynette K.

6/23/2010

Solid experience. The guy seemed nice and honest.

He quoted me a time but got there 15 minutes early. yup...he really did!

1 year warranty on the work makes me even more comfortable with the work. Thought he was a little pricey (based on my sister's experienced opnion) but I myself am new to home improvement costs.

(oy, and this is only the tip of the iceburg...)

panda b.

8/21/2015

After waiting a week for our usual plumber to fix our tenant's water heater I was scrambling to find someone on a friday afternoon, in the summer. These guys showed up in within an hr or so of my call and replaced the heater within a couple hours. Friendly, courteous, and reasonable. We found a new plumber! The owner's apprentice, Sean, even spent time to meet my dog. Good people, great service.

Madeline G.

8/28/2018

Recommend 100%..We had a major water leak in our basement due to our water heater. Called them after 9pm that night leaving a message, Greg called me right back!(was not expecting that) he sent Chris at 730am the nxt morning, installed our new water heater within a couple of hours! We are first time home owners so extremely happy and grateful with their service..

Thomas L.

7/23/2011

Just had an emergency plumbing situation arise at the condo.

I placed a call into the number on the site and the call was answered by a very helpful woman who advised she would forward my contact info on to Greg Vaughan.

15 minutes later, my phone rang and it was Greg advising that he would stop by my condo in 30 minutes, as he was currently between calls and had to be in the area later today.

My phone rang 30 minutes later and Greg had arrived. After analyzing the situation for 5 minutes, and after asking a few questions and assuring me of his familiarity with the building, he got to work.

30 minutes later the problem was solved.

Greg was professional, courteous, and helpful.

Mark W.

9/25/2015

Email inquire sent four days ago and received no reply. I'm sure they are busy BUT don't put a request quote option if you haven't the time to respond.

Debra K.

12/26/2015

The plumber came on short notice (we called the night before) two days before Christmas to repair a self-inflicted broken radiator pipe. We could not be happier.

Dave L.

11/15/2018

Greg and his crew are absolutely fantastic. This was our first interaction with them and boy did they deliver. Our hot water tank let go and these guys were able to work us into their schedule that same day. They got us the hot water tank we wanted, and the install is impeccable. Professional, skilled, and kind. I will highly recommend them for any plumbing job. Thanks guys!

Aaron S.

3/25/2011

Not much more to add than the other reviewers. Greg gave an accurate quote, didn't try to upsell, did a quality job, arrived on time, and was full of useful information as well.

I don't know if his price was too high ($250 to install a high end faucet and soap dispenser, 2 people for 1.5 hours), but he seemed like a fair guy, so I didn't bother shopping around.

Lindsay S.

10/17/2012

Fantastic experience. Highly recommended.
Plumber arrived early, was clean and friendly. Our toilet issue had magically improved overnight, but he spent some time making sure it was actually working. After a few flushes the issue returned, and he diagnosed it and solved it easily, for a reasonable cost. He was very clean the entire time, and even made sure not to scratch our toilet bowl with the pipe augur.
He also spent more time than usual making sure, after the fix, that it was really working.
Definitely call these guys.

James D.

9/24/2018

Called Vaughan Plumbing to fix a leaky toilet seal; Chris came out to my home right away and immediately assessed the situation as a prior job gone bad by another plumbing company. I was expecting Chris to tell me he had to come back another day but happily he had the proper equipment and tools to fix the toilet the way it should have been in the first place... I totally recommend Vaughan Plumbing.

Michael R.

7/31/2018

Greg and his crew came to fix some problems with a corroded soil pipe and back pitched sewer line in our new house. He gave us an estimate, assessing the problem quickly and giving us a thorough understanding of what was wrong and what we could do. He kept our costs low by sticking to what absolutely needed to be done and was by far the lowest estimate of the 3 we got. He started work when he said he would, worked quickly and got the job done. Overall great experience and a pleasure to deal with.

Silvia V.

12/23/2011

Our 3 year old garbage disposal started leaking recently. I turned to Yelp to find a plumber. Glad I picked Vaughan Plumbing and Heating.

Greg came to look at the garbage disposal and gave me an estimate. Turned out disposal was installed with 2 missing screws and was in a bad shape. We agreed on a date and time. Chris showed up to install it this morning. He did a really good job. We have a brand new non leaking disposal now. Just in time for the holidays...

I really liked dealing with Greg as he was available via email, text messages, phone. Both Greg and Chris showed up on time and did a fabulous job.

Highly recommend them.

J. N.

10/28/2011

I have to admit, I'm really impressed with these guys.

Greg is such a nice guy, and is very easy to communicate with via email, which I love. Based on other quotes I received for the job, I think his prices are very fair.

Today, his guys put in a new hot water heater for us. We have a difficult venting situation, but Greg found a heater that would suit our needs. He called two days ago to confirm our appointment, his guys arrived on time (actually, early, but didn't ring our doorbell until the prearranged hour!), and were clean and tidy both working and finishing up the job.

I will absolutely call him back for our future plumbing needs, and recommend him to friends! :-)

Tom B.

07/06/2015 12:00:00 SA

The kitchen sink wouldn't drain, and after my feeble attempt to fix it failed, I called in a pro. Greg showed up early the next day, and fixed the sink in no time. Very friendly and professional; I'd contact him again with any plumbing job.

John H.

6/17/2015

Had a burst pipe which I was able to shut off. Got to my house in two days. Done and fixed in an hour. Great service. Would definitely recommend Vaughan.

Rani K.

06/01/2015 12:00:00 SA

Great service that started with a timely and responsive call back to my voicemail asking for service on a clogged laundry room sink. Greg (the owner?) called back and efficiently set up an appointment that same week. Dave showed up exactly on time, took a look at the issue, found a better way to solve it - but still unclogged the sink - and honored my Angie's List certificate. Only had to pay a few dollars for parts and the fix was simple, noninvasive and performed in less than an hour. He also very kindly answered a few general questions I had about potential renovations and replacements. Polite, honest, down to earth. A plus.

Joe S.

6/27/2015

Greg Vaughan did a great and professional job as the lead contractor for our oil to gas conversion in Needham. Good price, expert planning and execution. Greg handled every aspect of the job for us. We talked about all the details and logistics up front and he executed the plan on time and with no surprises. I would definitely hire him again.

Bill A.

3/29/2015

Fast and Friendly Service. Irish guy and other kid who showed up were super professional and friendly. Can always rely on Yelp, would recommend this outfit to anyone. They showed up within hours of me calling and were done in orderly fashion. They did quality work and the cost was very reasonable. Great Job!

Tami S.

10/04/2017 12:00:00 SA

I have called a few times with urgent needs and they never turned me away. Was always able to take care of whatever I needed in a quick and very professional manner!

Laura O.

05/02/2017 12:00:00 SA

We moved into a new house on Sunday and the gas had been turned off in the basement after some renovations down there so we had no heat, hot water, gas, and washer and dryer were disconnected. We have 2 little kids so I was kind of freaking out. I started asking around on Sunday night for plumbers. Vaughan was the first to get back to me, within a few hours, and was the only one able to come on Monday. Chris kept in touch with me about when he'd be there. He came and got everything working within about an hour, for a very very reasonable charge. Emailed me an invoice that I was able to pay with a credit card right from his phone. It was a very good experience and we'll definitely use Vaughan again!

Brenda G.

04/07/2017 12:00:00 SA

Very good experience, from the initial call (great receptionist) to the two visits. We needed a replacement valve (defective unit) for a brand new shower install. Chris proactively communicated with the company and secured a new valve which he then returned to install. Would use Vaughn again. Thanks!

Charles M.

8/16/2017

I've had several plumbers since I've been living in the Boston area, but Vaughan Plumbing is clearly the best I've used. We needed our water heater replaced because it was malfunctioning. Derek came by our house very soon after I had called. He inspected our water heater and then called the manufacturer to see if it was still under warranty. It was, and he submitted such paperwork as pictures of the heater as well as outdoor pictures of how it was vented. It turned out that the heater was still under warranty, so a new one was ordered, Derek installed it shortly after that. He was courteous and competent, and did a very good job. It's obvious that this company is very well run, and I will be making use of their services in the future.

Gintaras L.

3/30/2017

I used Vaughn Plumbing to replace water heater. The service was prompt and the work is high quality. Highly recommended.

Kevin G.

01/11/2014 12:00:00 SA

I'm a first time homeowner and recently had trouble with my water heater and then furnace (forced hot water heating system). I hired the cheapest guy for the water heater since that was an easy fix, but dealing with that guy was such a headache!

Greg Vaughan was professional, came out quickly, walked me through my boiler problems, showed me what to watch out for, and how to properly care for my furnace. I think I've found my go-to plumber. If you are in the Roslindale/Brookline/West Roxbury/Dedham area, I'd recommend giving him a call.

Liz M.

2/21/2013

Greg Vaughan and his crew are wonderful. I bought a 110 year old house this year and I have had to call Vaughan plumbing on a number of occasions. Greg and his crew have been prompt and have done a great job. I am especially grateful for how informative they have been talking with me and explaining what my options are. They leave a clean job site and were great with my dogs. I am pleased with their work and I feel like I have a trustworthy plumber as I look ahead to the challenges of owning an old house!

Liz M.
Roslindale

Travis K.

12/02/2011 12:00:00 SA

Called based on suspect high rating on yelp. I left a message with the answering service and never got returned phone call. Good luck with this guy....

Matt F.

08/10/2011 12:00:00 SA

I tried contacting this plumber 3 times over 2 weeks with no response. Every time I called I left a voice message.... I just needed a washer hookup installed. I'm really surprised given the reviews here in Yelp... but I think it's really unprofessional if you can't even respond to a potential customer.

Laura B.

08/12/2013 12:00:00 SA

I had a leak in my bathroom that was going through the ceiling of the unit below. I called Greg based on the reviews, and had a great experience - even though I didn't actually use their services. I was out of town, and had someone in the apartment.
They came did an assessment, texted me pictures of the problem (amazing, who does that?), then called me while they were there and told me that it was better to get a contractor to do the work (since it turned out to be an issue they couldn't do).

I will definitely be calling them anytime I have a plumbing issue. They were responsive, helpful and fair.

Katya d.

11/06/2012 12:00:00 SA

Greg was fantastic. We were a little out of his normal area but he came and gave an estimate anyway because it was a larger job (gas conversion). He was very patient with us as we went through hoops to get the bank loan and was easily available via email. Chris works for him and he was great also - showed up every morning at around 730 and locked the door when they left if I hadn't come home yet. Worked within the time frame and contracted budget and they cleaned up afterwards.

After some confusion with the gas company, he even came out on a Saturday to finish the last bit of work so we could have heat after 4 weeks without! (our oil burner died...)

On a more personal note, as a woman, I was condescended to by some of the other plumbers I had out for estimates, but Greg explained everything to me without being like that, which I very much appreciate.

Michele B.

12/11/2010 12:00:00 SA

This is Greg's 12th 5-star review.

He was reliable and did good work.

Just call him already!

Aaron D.

04/08/2013 12:00:00 SA

I had a leaky valve stem that I tried to replace by myself on a Sunday. As it turns out, I imagined myself to be a far better plumber than in actuality. The faucet and pipes started dripping in unintended places so I called Vaughan Plumbing late Sunday afternoon and spoke to Mr. Vaughan himself. I described the situation and he sent someone over first thing Monday morning with a promised arrival time between 7am and 730am. At 7:07 my door buzzed, and the plumber immediately set to work. Although I had replacement parts which were used, he substituted a few of my parts for higher quality parts that he had. After working diligently for an hour or so the faucet and connections were tested, and I inspected that the work was indeed quality work. The charge was $236 which I believed to be fair from my research online.

Dan P.

08/09/2011 12:00:00 SA

I had what a thought was an emergency leak in my kitchen. Greg returned my call right away. When he arrived the leak was less serious than I thought and Greg fixed the problem easily.

I also had Greg out to do an estimate and his knowledge (and quote) was superior to any of the other plumbers who provided quotes.

Will definitely call again next time I need a reliable, knowledgeable and reasonable plumber.

Melissa S.

12/15/2009

Our hot water heater went, one morning having just bought our home and not having been from the area we were really anxious about who to call who can you trust. We found wonderful reviews in several places and decided to give Vaughan a call. Greg was awesome, he came out that afternoon, to look at it, and make sure he got the correct size to replace the broken heater. While there he discovered that the water valve that stops water to the heater was busted and he replaced that on the spot and was there the next morning to take out the old heater and replace it. And he was VERY reasonable, I figured with the emergency visit and the new heater we wouldn't be happy campers, but I was wrong!!! Highly recommend to anyone!

F L.

05/02/2012 12:00:00 SA

I had Chris come to my condo to replace my cracked sink faucet. He was courteous, professional and even better he was on time! I had confirmed the appointment with Greg the night before and he was quick to text me back with the confirmation of Chris' arrival the next morning.

He even took a look at other plumbing issues and gave me suggestions of things to watch out for. He was well priced and did a great job... not to mention very easy on the eyes :)

Sara H.

10/05/2016 12:00:00 SA

I don't know how their pricing compares with others, but I've used Vaughn Plumbing (specifically Christopher) several times (to install a p-trap in the bathroom, a kitchen faucet, a reverse osmosis water filter, and a garbage disposer), and the service is always prompt and the work is high quality. Highly recommended.

M F.

02/05/2015 12:00:00 SA

Great plumbing! Friendly, professional, and honest. They went above and beyond the call of duty and left /came back to fetch a new faucet. Highly recommended. I will definitely use them again

victoria m.

08/04/2015 12:00:00 SA

I'm so happy to have found such a professional, experienced plumbing company. The pipe that we use to drain our washing machine broke leaving us unable to use the machine. I called Vaughn Plumbing on Monday morning and they had solved our problem by the afternoon! Prompt, professional, responsive - I can't say enough good things about our first experience with this company. We'll definitely have them back for any plumbing or heating issues in the future!

Geoff O.

12/15/2010

Everything I hoped for, but seldom experience with contractors.

Greg was a pleasure to deal with on every level. He gave an accurate quote, arrived on time and did a solid piece of work. He was careful and throughly explained what he was doing and why.

As a bonus, he is a really nice guy and was 1/2 the price of a different Boston based company.

I will definitely call him again if I have any other plumbing issues.

Christina V.

11/04/2014 12:00:00 SA

Our boiler stopped working the first really cold weekend of this winter season. I called on Monday morning from work and received a quick and friendly call back. They even offered to come that afternoon. I wasn't able to leave work so they came the next day - right when they said they would. Greg was friendly and professional and promptly fixed the problem on the spot. I hope I don't need to, but I would call them again in a heartbeat!

Jim F.

08/02/2013 12:00:00 SA

Greg is responsive, honest and does great work. His prices are fair. I want a great plumber so I don't expect the least expensive.

I will use Greg again and again and I recommend him to anyone who asks.

Heather G.

6/21/2009

Greg did a great job at my place. I called him to do some preemptive maintenance on the old pipes in my building. He gave me a quote over the phone and fit me in the same day (I called at night, and he got back to me the next morning and came that day). I wasn't 100% sure of exactly what work I wanted done--just that I didn't want to have to call him with some emergency in the future--and he was very nice about explaining all the different options so that I could make an informed decision. The work itself was done smoothly, and there was no mess or anything left behind. Greg was also nice enough to give me tips on keeping our pipes clear for the future, which I appreciated as a new homeowner. I would definitely call him again, but I hope I won't have to!

Alexis M.

7/15/2010

Did a small job for me - installed a new water heater - but arrived on time, finished on budget, and made the process very quick and painless. Would definitely call him again for a future job.

Derrick I.

06/05/2014 12:00:00 SA

I want to give another big thumbs up to Vaughan Plumbing (and thanks to the Yelpers to put me on to them.) I called with a non-urgent issue, and left a message with their service. Greg called me back within an hour, and we set up an appointment. The plumber assigned to my job, Derek, called a day in advance to confirm the appointment (big kudos.) When Derek arrived he was very friendly and professional, explained the problem and the solution, gave me a quote and got my approval before beginning the work. Derek finished the work quickly and efficiently, and cleaned up thoroughly when he was done. He then showed me the repairs and used dye in the toilet water to demonstrate clearly that the leak had been eliminated. Not only are Vaughan's actual plumbing services outstanding, but their communication puts them well above nearly every other contractor I've ever worked with. I highly recommend them.

maya s.

08/10/2009 12:00:00 SA

Greg was the best! When we had concerns about the way the piping was hooked up under our sink, Greg insisted on coming out - free of charge- to see what the problem really was. He gave us an estimate that ended up being a quarter of the price of any other plumber, and he was extremely timely and neat. He even re-arranged the piping and water hammer arrestor under the sink, so that we had more space. We not only would hire him again...we did. He also redid the piping in our bathroom sink, and I wouldn't hesitate to call him at a moment's notice.

stephanie s.

05/12/2012 12:00:00 SA

I'm giving three stars because he did help me out but only half way. He came on the 30th of December 2011 to fix my furnace. The wire that helps ignite the system was old and needed to be replaced. $250 dollars later I had heat and was a very happy person. May 2012 my furnace dies again. I called my local plumber that was not able to come last time and he used the exact same kit but replaced the the power pilot - an end bit that comes with the wire but that Vaughan didn't bother to replace. That mistake cost me $200 5 months later. Will not be calling them again.

Georgina G.

11/21/2011

I can not say enough how incredible this company or Greg Vaughan is! I tried desperately all Sunday evening and he was the only one to return my phone call. Then, he showed up at 7AM and I could not find the key to the place (rental). He came to my place and WAITED while I looked for my key. Still no key. I then called up later on to offer to pay for his services/time since our management company messed up and was going to send in their plumber and he declined! He said he did not provide any service. You do not get more honest and dependable than that! I would wholeheartedly recommend them, even without seeing his work.

Erin B.

07/01/2008 12:00:00 SA

Greg came to a rental we own in Coolidge Corner to replace the disposal. Greg happily provided a light estimate over the phone (Many places won't do this), which allowed me to take the plunge. He also agreed to use the new disposal which I had picked up myself (another thing other companies would not do). Greg arrived on time and quickly told me he would try to FIX my old disposal first . (this was actually the cheapest alternative!) Once he decided it couldn't be fixed, he went ahead and replaced it. He was quick and efficient. I appreciated that he tried to save me money first. Besides being trustworthy and reasonably priced, Greg is very personable and pleasant! I will always recommend him to friends and use him again!

marie f.

08/10/2011 12:00:00 SA

l called two weeks ago. left a message saying l needed two water meters installed. l guess they are to busy to even return a call.
Will not call again.

Andi B.

11/14/2011

I called him for a second opinion when another plumber quoted me $6000 for a new hot water heater. Vaughan was great - showed up on a Saturday at precisely the scheduled time, and then again on Monday for the installation. Didn't ask for any money up front, but left me a bill, and charged me - are you ready -nearly $5000 less than the other guy quoted. They cleaned up the basement area nicely, too. I have anew plumber, yay!yelp.com/guidelines

Tom D.

2/29/2012

I hired this company to install a new water heater yesterday and I couldn't be happier. They gave me a fair price that included hauling away the older water heater and performed the job with professionalism and speed. I would recommend them for anyone that needs any plumbing work done!

Maggie S.

05/01/2013 12:00:00 SA

Unfortunately, this is now the third time I have used Vaughan Plumbing and Heating. Over the past two or so years, we've had a pipe freeze and burst outside, a pipe freeze inside - which prevented heat from getting to my daughter's room, and some noise in the pipes from poor pressure apparently. Greg and Chris are so friendly, helpful, and efficient! They come right away and always surprise me and my husband with how reasonably priced their work is. Would highly recommend them and would definitely use them again!

L G.

7/29/2015

We have three bathrooms, all of which had their own problems over the last year--no cold water, no pressure, no drainage--you name it. We had already had another set of plumbers over who declared that this couldn't be helped, when (after a frustrating period of time with only semi-functional bathrooms) we finally called Vaughan Plumbing. We left a message with their call service, and someone called us back that day (as opposed to the three other services we called who either didn't call back until many days later or never responded at all). Within a couple of days, we had Derek and an apprentice here checking out our situation. They came on time, communicated well, explained what the issues and concerns were with our particular plumbing, and fixed it all (in spite of the previous plumbers' statements). The work was complicated and required them to go in and even remove a portion of our tile to reach where they needed to work. Derek did this very conscientiously, making sure he didn't damage the tile that would show on the outside later. It is clear that Derek values high quality work. The final bill was very very reasonable. I would recommend these guys to anyone with any type of plumbing issue, but I would definitely recommend them when you have something more complex going on that needs to be figured out by someone who knows what they are doing.

Rad G.

1/30/2012

Outstanding service. Prompt, fair price, excellent work. Courteous, and spent the time explaining the problem, so customer service was great. Cut to the heart of the issue without looking to perform unnecessary work. Highly recommended.

Laura W.

3/13/2013

After reading all their great reviews, we called these guys and another plumber. Vaughn called back within a couple hours, came the next day right on time, and fixed our toilet. Thumbs up. (The other plumber still hasn't called us back.)

Sylvia C.

7/27/2009

I called Vaughan Plumbing and Heating to give me an estimate to hook up my dryer to my gas lines (some other companies would not even give me a quote). He was not the least expensive quote, but I thought his price was extremely reasonable and fair, and he also came out the same day. He is very friendly and he did good work. He charged me what he said he would. I would call him for our plumbing needs again.

Catherine P.

09/06/2010 12:00:00 SA

We needed repair for our heating system and Greg knew what parts needs to be replaced. He was honest and nice. I highly recommend him to a friend

Dorothy D.

1/23/2012

Great experience. Greg arrived within two hours of my call. He fixed a blocked drain and replaced a disposal -- careful, thorough work. Cleaned up the mess after each of the jobs was complete. Reasonable price. (we told them we would appreciate speedy service, but this was not an emergency. No extra charge for same day work during the week... only if the emergency is after hours.) Definitely 5 stars, I will use them again.

Cheryl L.

06/10/2013 12:00:00 SA

Called Paul this morning, he arrived at my house by noon and my dryer was fixed within the hour. Paul was great, knew what needed to be done and what we needed to do so it doesn't happen again. Felt very secure! Thanks Paul

Lizzie D.

12/06/2013 12:00:00 SA

I highly recommend Vaughan Plumbing- my boyfriend and I recently bought an old multi-family house that turned out to have lots of plumbing issues! We were very lucky to find Greg , Chris, and others at Vaughan. They always show up when they say they will and are very professional and friendly. Their prices are fair and their work is really good. We found out we had a major gas leak in between two floors of the house, and Greg and Chris came out quickly to help with the situation. I thought the only way a plumber could find the leak would be to rip out a section of the floor (which was newly tiled!). Instead, they were very creative and ended up only making a small, easily patchable hole in the ceiling beneath the leak. Later, we were out of town and a tenant's bathroom sink fell of the wall (didn't even know that was possible!) and water was leaking everywhere. They came out and fixed everything ASAP. They even try to save you money by giving you ways to cut down on the amount of time they'll need to spend at your house. For example, we were having a water line installed from a new hot water heater to the third floor. Greg told me that the most time consuming part for them would be feeding the new water supply line through a narrow chute filled with lots of other pipes, ducts, etc. that went from the basement to the third floor. He told me what kind of PEX tubing to buy, and said that if we could run the tubing ourselves, that would greatly reduce the time of their visit and, in turn, the amount of our bill. I've never had another contractor try to save me money at their own expense before, so I was really grateful. These guys are really great at what they do and I think they truly have their clients' best interests in mind.