Steve may be the best plumber in the world, but I found his utter failure to respond to messages a complete deal-breaker. I purchased a dishwasher from Tri-City in Salem and part of the deal was to have him install it. I was told he was about a week out in his work, and he makes his calls at night. When six days had gone by and I hadn't heard from him, I started trying to reach him. I left 3 messages over several days asking for him to let me know when he was coming. I also contacted the store, and the service representative sent him an email. He didn't return any of these attempts to contact him. I finally got my own plumber, and left a message with Steve canceling the service. A day or so later he called, saying he was ready to install the dishwasher. He claimed he had not gotten my messages.
