Watson's Plumbing & Heating

Would only give a one because the company did respond quickly to replace my broken hot water heater. That is where my good review ends. I made the mistake of telling the technician my husband was out of town. He gave me the estimate of over $2600 to replace and take away the broken hot water heater. My bad for not knowing any better, but I realized my mistake after he had taken away the broken hot water heater. As I paid him and he was leaving I did say to him, You know that is too much to charge for a hot water heater, and his only response was to laugh. Would not recommend Justin or this company due to their blatant disregard for sound, ethical business practices. Taking advantage of a woman, rip off artists!

I have had 2 experiences with Watson. Once to replace my water main (good) and another to replace my water heater (not so good).

My water main had broke and required replacement. I called up Watson after waiting a week for another contractor to obtain a backhoe. Watson came out that night and gave me an estimate ($1800) to replace the main and told me the work could be completed the next day. Since Watson quoted me the same price and could get the work done faster, I got rid of the original contractor I hired and went with Watson. Watson came out early the next day to replace the water main, which required the front yard be dug up. It took them about 8-10 hrs (understandably) and at the end of the day we finally had water. The only issue we had was that since the work was done in the middle of winter the hole was backfilled with snow and the ground needed to settle before they could grade the yard. This took a little longer then I would of liked (about 2 months) and required us to purchase dirt but we finally had water and they did eventually came over to grade the yard. Overall I would rate this experience 4 stars

My second experience was not nearly as good as the first. I recently needed my water heater replaced because it had started leaking. I called up Watson again since they had done well on the first project. They came out within a few hours and quoted me $1285 to replace the water heater. It was a bit higher then I had expected but since they could get the work done same day and they had done well on the first job i agreed. The tech went out to get the replacement water heater and completed the work in a little over an hour. I signed all the paperwork and he left. It was not until about 30 minutes later that I went downstairs to actually look at the water heater and noticed that during the install a very large amount of water had been spilled, I assume from draining the broken water heater. a little less then half of the floor of my basement was soaked (1/4+ inch of water in places). Although our basement is unfinished and nothing was damaged that I could see, I was not happy to have to clean up all the water that had been spilled on the floor after having paid $1285. It took us about 30 minutes to clean up the water and throw out and waterlogged boxes we had in the basement. overall i would rate this experience 2 stars.

Would I recommend Watson for plumbing work? The answer is, it depends on what you need done and who comes out to do the work.

At the end of the day i have not eliminated them from doing any plumbing work on my home but I will be shopping around more instead of going directly to them in the future.

Never again..a simple garbage disposal jam turned into an overpriced nightmare. We have used Watsons for several years. They are usually timely and efficient. Justin has been our service technician and does good work. However, when the jam was not repairable by Justin, he suggested a new unit he had in the truck.
OK, how much? $525 installed for an ISE 1/2HP Badger 5. (FYI: on Amazon, this unit costs $100. Also, no parts/labor estimate was given. I felt this was excessive and was being taken advantage of. He took about 45 minutes to install the unit. I figured I paid about $200 for the unit and $325 in labor.
Ridiculous! I called Norman Watson/owner to discuss. He never returned my call. Way to go, Norman.

Watson's replaced my hot water heater with a new one with a 10 year warrantee in 2006. It rusted and flooded my basement causing damage. When Watson's came out to repair they indicated the model was discontinued and needed to be replaced which was fine as the unit was under warrantee. Watson's proceeded to tell me that the unit was not under warrantee but would not return calls explaining why a 10 year warrantee had lapsed in 8.5 years. I called the manufacturer and found out that the new unit Watson's sold me in 2006 was 3 years old which is why it was out of warrantee. The manufacturer will work with me to remediate- I am still waiting for a call back from Watson's, however I went ahead and replaced the unit using another firm as I needed hot water especially with the Christmas holidays upon us.

I contacted them to get a quote for a leaking outside faucet.  The guy arrived, looked at it and within 2-minutes time frame he stated that the o-ring was bad.  The service charge was $48.50 and he then went on to say it would be another $100 if I wanted him to replace the parts needed.  I took off the part and went to Home Depot and they sold me the whole replacement valve for under $5 and I did the job myself.  I DO NOT RECOMMEND THIS COMPANY.   RIP OFF

Watsons plumbing has been a nightmare to deal with. They will over charge you for the job and preform a less than acceptable repair.  When you attempt to have it fixed correctly,  they give u the run around.  Totally unacceptable,  $571.00 to snake a kitchen drain and replace a garbage disposal, and now I have a leak from their alleged repair.  You would hope that they would come out immediately to fix the problem,  but they stated that 48 hrs later they would be out. I'll be contacting the better business to file a complaint.