Hughes Mechanical

It is the kind of news that makes you sick to your stomach: you need an entirely new HVAC system. Heating AND air. This is the news I got from Eddie Hughes (and two other HVAC companies). We chose to use Hughes because when Eddie came to the house to give the estimate, he quickly and expertly diagnosed (and explained) the issues in terms that my husband and I could understand. He also answered multiple phone calls as we had a lot of questions.

Part of the plan was to add a large basement return which entailed cutting through drywall (you can imagine how messy that is) into a wall in our finished basement. The new return is there but you would never know it was installed that day! Matt and Steve didn't leave one speck of drywall or dust (amazingly).

I can't say enough about Hughes Mechanical and the great, honest work that they do. Do yourself a favor and use this company.

I asked Hughes Mechanical for a quote for replacement of (7) decades-old gate-type water valves, including the main water shutoff to the house, and installation of (2) new valves where a shower had never been provided with shutoff valves. There was also some miscellaneous adjustment work. I obtained quotes from (3) other plumbers, all small or family-owned businesses.  Hughes Mechanical was either cheaper or about the same price.

I chose Hughes because they use on online system for providing you a work summary/quote (I prefer written documentation of all communications/commitments) and they utilized my own work summary (Word documentation listing all the desired work and providing photos) to prepare their quote summary.

I was absent for the work and a family member stood in. I found out after I got home that they had not replaced the angle stop valves with the type I specified (quarter-turn ball valves) but with multi-turn compression valves. Additionally, the main water shutoff valve had not been replaced, but a new valve installed after it on the same line. However, they had performed additional work beyond the work summary to replace some old pipe in a crawlspace which connected to on of the valves in the house.

After I objected, they scheduled a follow-up visit and replaced all valves as originally requested. They explained that there was water coming out of the pipes on their first visit and the valve stock in their truck could not be soldered on (before the second visit I drained the pipes 12 hours in advance). I can understand that in my absence they chose to install the valves they had on hand, and they did follow up to address. However, during the second visit, the plumber said the code standard is for the main water line to have (2) valves so there is a backup. This means that when I specifically asked that the main water valve be replaced, they added (1) new valve and left the old valve untouched to be the second valve for code, neglecting my replacement request to save time.

I'll give 5 stars as the extra work balances skipping the water main valve replacement and the returned to install the valves as I originally requested. I do recommend that you make sure your work request is detailed and sent via email so you have written record.

I would highly recommend Hughes Mechanical. They offered competitive rates, great products, and an honest assessment. Brad Foxwell was great to work with. I had my HVAC system replaced in November. I waited until now to post a review to ensure the AC was working properly. I am pleased to say both the AC and furnace have been working great, and have been very efficient. My energy costs for both heating and cooling are lower than last year.

My leasing company contracted these guys to unclog my toilet. The plumber who came out splashed sewage all over my bathroom and left a mess which I had to clean up. I got to bleach my bathroom while my infant screamed. I wish I could give this business no stars. Horrible.

Needed a fully system replacement.  Hughes came out, took measurements, gave me my best option and put me on the schedule right away.  There were courteous and professional throughout the process.  The installers even went as far as installing the sytem in a way that it would not block or hinder eventually replacement of hot water heater.  This is something that I didnt even mention to them ahead of time.  Price was on par with competitors and the brand that was installed was Rheem.  Thanks for the rapid installation.

I own a property in Baltimore, but live in California. My review is due to the fact that my ex-property manager (who was also awful) hired this HVAC company to address a plumbing problem. Already a very inappropriate choice, but if Hughes Mechanical had any scruples they would have refused the job because they are HVAC specialists not plumbing specialists.

Nonetheless, they charged me $126 to just look at a leak (not fix anything) and then tried to say the job would cost over $600 to fix. I called a real plumber who pointed out Hughes wanted to replace an entire shower diverter and faucet body, when in fact the only thing that needed replacing was a diverter cartridge which our plumber said is about as plumbing 101 as it gets. Our plumber made the repair properly for $200.00, not $600.

I have never used this company for HVAC but based on their behavior with this plumbing call they had no business taking, I would steer clear of them. Why would you trust these people with any job if they would take a job they weren't qualified to do and try to vastly overcharge for it?! Clearly a very unethical company and shouldn't be trusted with any jobs, especially when there are plenty of honest reputable alternatives out there.

Owner Eddie came to my house to figure out what was wrong with my air conditioner, and his diagnosis was quick and the prices were reasonable. He did a great job of explaining everything and letting me know what to look for in the future. He was professional and friendly, and, even though calling for HVAC services will probably never be fun, I'm glad I have a reliable and trustworthy company to support when I need one. In addition, texting with another associate to set the appointment up beforehand was a breeze. Highly recommended.

We used Hughes to install HVAC system and duct work.  They did a really nice job.  We had a few minor issues, but they were nice and put up with some of our demands.  We had small issues with minor damages to our ceiling, which they fixed, but did not repaint.  We just had our whole house painted inside a few months ago, so the fact that they didn't paint after fixing the damage was a little disappointing.  They also didn't really go over that much about how to set the thermostat.  I kind of figured it out on my own.  Last thing, and it's also minor, is that they could have given us the serial numbers off the equipment, rather than us having to look for it ourselves, so we can register it with Rheem for the warranty.  The main unit is in our attic, so it's not that easy for us to get too.  So far so good.  They did a nice job.

DO NOT USE THEM if you value your house!! They will take your money for terrible work.  I had some plumbing work done by them that looked an absolute DISASTER...only to find out later that it was not done legally and then had to pay someone else to fix their mess!  When I pointed this out, the company was unwilling to compromise at all.  Totally ridiculous.

Hughes Mechanical was recommended to me by a co-worker when she overheard me say I had a busted sewer line in the basement. Although their name specifies heating and air conditioning, let me just say I could not possibly be happier with their work. First of all, their estimate came in way, way lower than the other companies I interviewed. Secondly, they were available in a hurry (which was obviously a major consideration). Third, they sent two lovely, polite, knowledgeable gentlemen who knew their way around the basement and pipes of a 96-year-old house. Fourth, they were FAST!!!!! Finally, they replaced the leaky pipe with a new PVC line, warranted for 10 years. I wholeheartedly recommend them.

Top notch. Went out of their way to do the job right and didn't charge an arm and a leg. I highly recommend.