Honest Abe Plumbing

I've used them before.  Always responsive. Need responsiveness again. YESTERDAY ... Ceiling fell from water leak from upstairs shower. It's always something. They're coming today!

I picked up a Groupon or Living Social Deal for them (I can't remember which) since just that morning one of my tenants let me know that his kitchen faucet had no water pressure.  They were fast, friendly and upfront and honest about all work and pricing before they started.  They stock almost everything on their truck so you won't have to wait for replacement parts to be ordered.  Super clean work!

I would definitely use them again!

I generally do not enjoy paying for services that don't have a widely available industry prices. A/C Repair would fall into that category. Because of that, it took me a few months before I finally called Honest Abe to come look at my central air unit that was only blowing lukewarm air (last spring). They came out, spent about 45 minutes trying to diagnose the problem, before finally fixing a faulty valve. The guys were very nice. Late in the summer, the problem recurred, but since the summer was over, I decided to put off another service call until Spring 2015.

I called Honest Abe again. They gave me an 11-4 window. They called at 10:45am saying they'd be there in 30 minutes and did indeed arrive promptly at 11:15am. They immediately checked the valve and found that to be the problem again. They fixed it. It was a $0 charge visit, and I didn't even have to remind them of their one-year service warranty. Good guys, good work.

Love these guys! I have actually used them for plumbing and HVAC issues.  Very professional, most issues have been same day to next day turn-around. Reasonably priced and most importantly; fixed correctly the first time.

So grateful for the fantastic customer service - from the time I called to ask questions through the actual service call and installation.  I am enthusiastically recommending them to friends and family - it's rare to find a company that makes the whole process so easy.

Honest and reasonable, as the name suggests. Made a service call and somehow the problem worked itself out. Glad that it wasn't a serious issue, and glad the plumbers were honest, thorough and efficient.

Honest-ly Late.  I had used the company previously and wanted to do so again for two issues I had in my rental property.  They had a five hour window from 9am to 2pm which they didn't make or call me to tell me they were running behind.  I extended the time to two more hours, but they still didn't arrive.  I called another company and cancelled my second appointment with them.

While my experience with HonestAbePlumbing was quite a while back, I figured I still chime in since the only review I see isn't all that great. In contrast to the previous poster, Rick saved me a good deal of money and was on time and budget.

One of the Big Name Company's (I'll yelp them later) gave me a ridiculous quote, saying they would have to jackhammer my floors because it was a Slab Leak. They even wanted to bring in other contractors because they couldn't redo my flooring or properly replace my vanity. It was crazy, their quote was in the $$$$ range even before their contractor buddies got a piece of the action.

So I got a second opinion. Rick came in and wasn't afraid to get dirty, even on a quote. As it turns out, the leak was in the wall, and above the slab. No jackhammers needed, no contractor buddies jackin up the price... Yay for me...   =)   And many thanks to HonestAbePlumbing, aka Rick.

Richard was courteous and professional. Honest Abe showed up on time and gave me a call ahead notice. I had a water pressure reducing valve replaced that had gone bad. It now does not make noise and is working great. I will definitely use Honest Abe again. Thank you!

Best HVAC repair company that I've ever dealt with in my 30 years of home ownership (I estimate that I've dealt with at least 6 companies), and none of the others come even close.  Honest Abe saved me a lot of money when my heat pump started wearing out... they came out several times to fix an intermittent problem that was difficult to diagnose, and only charged the initial diagnostic fee. When we reached the mutual conclusion that our condensing (outdoor) unit of the heat pump wasn't going to hold up much longer, they surprised me with an upgraded unit and installed it and a new valve on the air handler without any adjustment to the estimate provided for the work that we contracted for earlier in the week.  Additionally, the 18 months, 0% financing was very helpful.  I was really happy with the response time given it was late June, and the communication was phenomenal with every person that I dealt with (receptionist, financing, supervisor and repair personnel).  Mosha is about as personable as repairmen come, and he even worked Sundays during their peak repair seasons without any premium charges for weekend work.  I'll be using Honest Abe for HVAC as long as Mosha works for them, and plan to call them should any plumbing needs arise as well.

Honest Abe is fantastic.  What really impresses me is that I feel like they treat each job as if they are working on their own house.  They are thoughtful and honest.

On Sunday, we awoke in a sweltering hot home on the hottest day of the year as our central air conditioner unit had failed during the night.
Called half dozen HVAC companies listing Sunday or emergency service with none either returning
our call or unable to provide same day service with one popular place offering us a service date in two weeks except Honest Abe who dispatched a technician replaced the unit's capacitor the SAME MORNING. All without a surcharge and at the going rate. Young Technician Honest Moishe even showed us how to maintain the unit enhancing its effectiveness and extending its life and saving us hundreds more. It's the second time Honest Abe  rescued us and we are very grateful.

I have used Honest Abe for hvac and plumbing services and I have been pleased with the services .

On the day of service (s) , the lady at the front desk (I don't remember her name , was very nice )  gave me an appointment window of 9am - 2pm. The technicians called me shortly after to keep me updated on their time of arrival , just in case i had to run errands. I was very appreciative of this.

Moshe has worked on my HVAC system and Sol has worked on my garbage disposal. Both technicians were honest , professional and gave detailed information on what they thought the issues were . After completion of service , they took the time to answer any additional questions and also gave advise on how to try to prevent further issues.
What really impresses me about them , is the consistency of their professionalism and frankness. I would continue to use and recommend them .
Kudos to Moshe and Sol!

UPDATE: Abe personally reached out to resolve our situation. To me, this is a sign of someone who is truly committed to customer service. It's never easy to hear that a customer's experience was not up to par, and he made the effort to restore the relationship. I really appreciate that.

Incredibly disappointed with our service. They claim to have a free estimate - both over the phone and online - but I was later told that only applied to the drive out to our home. The technicians proceeded to immediately pitch a membership package and charge us $450 for a scope (a service that was complimentary with other plumbers we had come out). Had we known there was a charge, we wouldn't have called in the first place. We couldn't get a price on the actual work without paying them this cost. Our experience in that initial visit absolutely determined our decision to go with another company.

Great service, reasonable pricing & very good plumbers.  Highly recommend.  Used them a few times on various projects and they will give you a call 30 min prior to arrival.

Wonderful team to work with! Truly honest. So far they have installed a sink, gas line, dryer vent, and repaired a leaky pipe in my new home. Standard pricing that doesn't change after work is complete, additionally work is insured for a year. The best thing for me is that they explain what will be done, the limits to their work, and what the options are to complete the work in a manner that is in the best interest of the client. Could not recommend them more.

I live in a residential house and had two leaks from the second floor bathrooms dripping through drywall into the kitchen below. Honest Abe was the third estimate I got for this work. By the time I was impatient to get the work done. Well they don't charge a fee to come to your house they will charge you a fee to diagnose the problem which is a fee separate from fixing the problem. They had to cut two holes in the drywall in the kitchen ceiling in order to determine the source of both leaks. The total cost is approximately 700+ dollars that included both the diagnosis fee and repair for each of the two leaks. When I inquired about repairs of the two drywall ceiling holes they said they could refer me to someone.
Because signing up with their membership service at $19.99 per month they offered a 15% discount off today's plumbing repairs and any subsequent services through their company. Sounded like an OK deal that I accepted.
Then I got an estimate to repair to drywall kitchen ceiling one was 12 x 8 the other 12 x 18. Estimate was $900. Unbelievable!. I got a local repair man to do the work for $400 total.
About four months into my service membership contract I called to cancel the membership as I would no longer use such over price services. She told me since I hadn't finished the one-year membership I would owe them the 15% discounted from the original plumbing repair. So be it since the remaining number of months on the membership would've been greater than the 15% I had to pay.
In any case I will never use these folks again as their estimates are astronomically high and you can get a good repairman from yelp reviews or Angie's List for substantially less. Besides they wouldn't charge a diagnosis fee to jack the cost before they charge you for the repairs. Too bad this company thinks this is the way you run a successful business. Good luck to them.

This business was called in by the previous owners of our house to fix a leak that was found during the home inspection.  The plumber they sent out said there was nothing wrong, he couldn't replicate the leak.  Within days of moving in, we discovered the leak again.  We called our own plumber and he was able to determine the source of the leak within 5 minutes.  When we called to try and discuss the matter with the owner, he would not make himself available to discuss his employee's performance.

Bathroom remodel in the age of COVID-19...

Our emergency bathroom renovation was in the design phase just weeks before the COVID-19 pandemic hit Maryland. David Collins of Honest Abe was super helpful and responsive as we prepared for the work to begin finalizing the layout for the bathroom, picking out fixtures and most importantly tile from Mosaic Tile. At the time, we didn't know what was about to hit but a week into the demo work my husband, son and I were working/schooling from home. Of course we were nervous about having people in the house given all the unknowns about the virus but we needed a working bathroom. After a few conversations about proper precautions on everyone's part the crew returned.

They arrived promptly every morning, working nonstop all day and always safe, professional, courteous and tidy. We had a few hiccups along the way including the vanity we picked out but David was on top of all of it answering texts over the weekend to make sure the job was done as quickly as possible without compromising our aesthetic. The bathroom is absolutely gorgeous and weeks later I still walk into it surprised again and again at how awesome it looks.

One aspect of the job where David went above and beyond what a contractor would be expected to do was work with our insurance company. We ran into some issues with the amount we were going to receive to cover the repairs. It was a tiny fraction of what the job would actually entail. David spent time on email and the phone explaining to our insurance adjustor the work that was necessary and why. In the end we got all the money for the replacement costs and just had to spend a nominal amount out of pocket for the much needed upgrades to our old bathroom.

Working with David and the rest of the Honest Abe team was a pleasure. We actually missed seeing them every morning, especially Pops! The work was quality and I recommend them highly.

Honest ABE Plumbing is my new favorite plumber!  We needed to replace a water heater, converting it from electric to gas in order to be able to recover hot water quicker.  We are on a well, which posed another issue all in it self.  Abe Lazar was incredibly patient, giving me my options, explaining GPM recoveries, gave me upfront information on tankless systems, helped me look into a power anode rode....His patience was so much appreciated and his knowledge he shared extremely helpful.  He priced our work out for a price that fit our budget and got us the heater we needed.  We will use Honest ABE Plumbing again.  Fantastic company who hears your needs and makes sure you get what you need in the end.

There was a schedule mistake, so they were a little late. But when they arrived they were professional, installed my water heater quickly, and took care of everything. I like a professional who understands my problem and then solves it, without a lot of ifs and maybes, and they delivered.

I have had the pleasure of using Honest Abe for several projects/repairs: plumbing, AC and finally a two bathroom remodel. The company is well named: Honest, expert, professional. They offer advice, recommendations and stand by their work. Dave did two of my bathrooms. His artistic eye along with his skill at his craft gave me two beautiful bathrooms. He really wanted to make sure I was 100% happy with the work done. He was assisted by another Dave :) who offered the expertise of many years in the business. It's a great relief to know that when there are problems with my plumbing, heating, Ac, etc I have a company that I truly trust. Thank you To everyone at honest Abe!!!

Good service indeed. Abe knows his business. He is efficient and gets the job done. More to know; he works with the customer, answers questions, gives useful pointers and respects the customer's wishes. Oh, HA leaves no mess to clean-up afterwards.

As noted in other reviews, Honest Abe is not the least costly guy on the block. If one has experienced enough service calls, one knows that cost also includes getting it done right the first time and on time. Abe's customers receive a solid estimate before work begins and the company works hard to stick to that.

Unlike one unhappy reviewer, I experienced no problem with the time window or on-time performance. HA calls ahead to let the customer know when the tech will arrive; this is appreciated. My only suggestion is that the tech's call should announce who's calling; I won't pick-up No-ID calls due to robos. One of the main reasons I like HA is: no drama. It's on time and willing to go the extra mile when panic service is needed.

Can't say enough good things about this company!

So, hired Paul Jett Plumbing to do the plumbing work on a 1942 house with an apartment in the basement. Nothing too fancy, just move washer and dryer hook ups, install kitchen sink, dishwasher, and ice maker, put in a new hot water heater.

Paul Jett TOTALLY screwed it up. His guy capped a skylight drain and let 8 of rain seep into the house, undetected for twenty days, wanted to wait a day to come uncap it, didn't want to pay for any water damage remediation, blah, blah, blah... bad guy, bad company, bad experience.

Enter Honest Abe with Sol and Nick. Wow! What a difference a professional makes. They put the required cold water expansion tank on the brand new water heater and replace the cheap pvc lines with copper that Paul Jett insisted I did not need, even though AO Smith said not having the tank could void my warranty. Nick re-attached the claw foot tub foot Jett's guy knocked off and no one could get back on. And they hooked up the dishwasher (even replaced a leaky line Jett missed). They also replaced the piping coming out of the claw foot tub, as Jett's guy moved it when he rebuilt the floor he ruined when he let 40 feet of skylight water pour all over the ungrouted tile.

They were in and out quick as a flash, clean, respectful, and walked me through what they were going to do, what it would cost, and what they actually did like I know what I'm doing. (I've been a property rehabber and manger for old houses for pushing ten years)

TOTALLY recommend them. Totally don't recommend Paul Jett Plumbing, but wow! Honest Abe is now my go-to plumber. Use these guys.

Once again Honest Abe has come to our rescue. Fast, efficient and affordable service on the replacement of our chimney liner and cap (which we found was discounted as part of our service contract). They were able to put us on their schedule quickly. As usual, they left the worksite cleaner than they found it. Their work crew was courteous, on time, and made sure to close doors on their way in and out (not a small thing on a 90 degree + day). We have used Honest Abe for a variety of plumbing services, so when we found out that they had a chimney service we had them check out our chimney.  We had known that there might be issues with the chimney since it is nearly a hundred years old, but their scope revealed falling tiles and bricks which had nearly blocked our hot water heater vent. Potentially dangerous. We are looking forward to more efficient heating and less heat loss this winter due to the new liner and vent.  Thanks again Honest Abe

I had a basement waste pipe repair...the cost went from about 2k to about 8k with the 1k discount. Sol was a professional, the crews were great.

I have only one complaint and it has nothing to do with the service but what happened AFTER the job was completed.

Honest Abe must have a shared information policy that is VERY open because I have been receiving and huge amount of soliciations and emails...the police actually came to my house on some bogust information. I have not had any issues with law enforcement so to suddenly get a visit just pissed me off. So...I can speak to the service, which is great, but the policy of sharing my information was SERIOUSLY disappointing.
This one fact would make me hesitate to use them again.

Sol was fast and corrected a previous repair done wrong.  Thank you!

I have used Honest ABE for all of my plumbing needs and I couldn't be happier.  They installed an indoor gas line, helped with a sewer line issue, replaced a shower drain, and helped with a toilet.  Without being too cheeky, the thing that makes them stand out is how honest Sol has been with for everything.  He talked me out of a very expensive plumbing job ($500-800) for an insanely cheaper ($17) option.  He could have ripped me off, but instead explained the easy fix and made sure I was all set.  I would 100% recommend them, and plan to use them for all of my plumbing needs.

Never use this company they are just going to rip  you off. their sump pumps last about 12 months.  We had someone else put a pump in and it seems
they are putting in old pumps which will stop working in less than a year.

I'll preface this by saying it only applies to the lack of organization at the office level. Because of this, I never got any of the work done.
I initially had an appt for an estimate, and a week later I was called to say the new office person messed up and they needed to reschedule. STRIKE ONE.
Rescheduled for 2 weeks later, then it was another 2 weeks before they could fit me in for the actual job, betw 11- 4. I was working but said I'd make it work.
The day of the appt, the office calls at 9:46 to say the tech is waiting outside my house. STRIKE TWO
Umm, seriously?? I said there's no way I'll make it.  She said would you like to reschedule.
WHY SHOULD I HAVE TO RESCHEDULE??? You showed up over an hour early!!!
STRIKE THREE.
I said IDK, I'm pretty frustrated.
She said let me put you on hold for just a minute. Bear in mind I'm working. I waited about 5 min then hung up. They haven't called back.I'm so disappointed and frustrated and wasted so much time.

I was pleased with my service. I hired them to come out and replace a broken exterior hose faucet. After researching a few companies I narrowed it down to two. They have me the next feeling and estimate.  The rage I found to be $200-$500 depending on the difficulty of the job.

On the day of service they gave me a window for 11am to 4 pm. I didn't really expect them to be there super early and much to my surprise at 10:55 I got a call that they were on the way. Two plumbers arrived and they were very professional. The replaced the outdoor faucet and interior shit off valve for $408. Total time took about 1 hour. They wore shoe covers so they didn't track up my carpets. They even cleaned up the work area. I would definitely use them again.

I called my home warranty company yesterday and Honest Abe PH&C was at my house today.  They were absolutely wonderful.  They left a message on my phone this morning and was able to accommodate replacing my water heater around 2:00 this afternoon.  The lady I coordinated  with on the phone was so pleasant.  The 2 gentlemen that arrived were very professional.  They diagnosed the issue immediately and was prepared with everything needed same day.  It wasn't the usual where the company comes out, diagnoses the issues, then says they'll have to come back another day to do the install. No, they did everything same day, in minimal time.  They used protective gear to prevent tracking mud through my home (snow is melting and it is very muddy outside), cleaned up after themselves and provided detailed instructions on various settings and warranty information. I am very particular when I have services done, because I want things done correctly without a bunch of fast talking.  I'm even more particular when I list high ratings on Yelp, because I don't want people to be taken advantage of.  I absolutely trust this company and HIGHLY recommend Honest Abe PH&C to anyone.

Very honest and straightforward. Knowledgeable and went the extra mile. I'd definitely use their services again.

Honest Abe did an excellent job providing me with the facts regarding my existing water heater. They did not appear to be money hungry for business. There was no pressure in purchasing a new water heater. Sol the lead plumber provided suggestions/recommendations and let me decide what was best for my unit. Price was reasonable and overall very happy with the decision I made. Install was relatively quick with no issues. Once installed Sol explained how the water heater works and the various parts attached. Very very please with the level of customer service and install work completed. I will definitely use Honest Abe in the future if needed!

They came on time and replaced by hose bib.  I will certainly call them again in the fall to service my tankless water heater.  Plumbers seem to be honest and know what they are doing.

I've been a Yelp lurker for so long, but have finally gotten incensed enough to write a review.  Beware of Honest Abe (Rick Lapointe) who will make a quote then add on $300 to the quote, citing that he was hungry when he made the first quote.  He was great at first, but then has become so flaky that he has (further) tainted how I view contractors.

Please be appreciative of your clients' time.

TL;DR -- 9AM to 2PM  - 5 hour appointment window and they couldn't even honor that.  They showed up at 3PM.  Prices are relatively high, get your local trusted handyman to do simpler jobs if possible.

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I contacted this firm because of all of the stellar reviews, but as with other vendors I have had less luck than most I suppose, because I feel like they dropped the ball in a couple of places.

Firstly, a 9am to 2pm appointment window eats up the better part of a day.  Remember the good old days when the service industry just made appointments ?

Also they said they were going to email me a quote beforehand and they never did.

I wasn't staying at the house the evening before so I had to get up early on my day off when I could have slept in, and deal with rush hour traffic into the city just to be there in case they arrived at 9am.  Not only did they not arrive at 9am, I had to sit around all day at my house when I could have been out doing things, and THEN they called to say they would be an hour late from the END of their agreed upon appointment window, meaning they wouldn't be there until 3pm.  This is unacceptable.

I have decided that I will no longer do business with companies that engage in appointment windows. I will only deal with companies that make fixed-time appointments, and show up on time.  I understand some jobs take longer than others, but they already granted themselves a 5 hour window (the longest I've ever head of) and they couldn't even hack that.

Further, they wanted nearly a $1000 to cut an access panel to replace a washer in order stop a dripping faucet.  It did need an access panel but I got my handyman to do it all-told parts & labor for ~$400.  I'd suggest other's do the same...

I added a star because the gentlemen that came out were very courteous, competent, and professional (and they used shoe guards).  

I was impressed with them, but not the overall company.  Back to my local neighborhood plumber.

Honest Abe's couldn't be better! I found them originally through an Angie's List deal for a plumbing tuneup. There were a couple small issues that I had, that they remedied in the process. The entire time they were upfront about my pricing options, giving me a few to choose from for each issue.

Later, when I renovated my new house, they bailed me out of a difficult situation. My bathroom contractor had done several things wrong, including NOT hooking up the hot water to the shower. Honest Abe's came to the rescue and repaired all the incorrectly done issues, and thoroughly inspected the work to make sure nothing was missed. This gave me a peace of mind that I didn't have after the stress of the renovation.

I recently started using their HVAC service as well, which has been just as stellar.

Very pleasant crew, respectful to my property and privacy and unbeatable same day service. On the other hand, I totally disagree with EN about them being up front with the cost. All I was told that if I do not get the job done by them, there will be a 65 dollars diagnostic fee but other than that they would not give me a range or idea  of what the cost would be in spite of my detailed explanation of the problem. For two small jobs , their estimate was over 300 dollars. I let them do the urgent job, replacement of a couple of dollars worth part in less than 10 minutes for 152 dollars. I know the other one that they would charge me over 150 $ , will cost me 50 dollars or less once my usual plumber becomes available. Expected hourly rate or discounted price for the second job since they were already in the property.  They have a price guarantee, so if you have an non-urgent big job, get estimates from others and have these guys do the job for 10 % less if what they advertise in their web-site is true.

If I could give less than 1 star I would. This morning I discovered a leak in my ceiling in my living room. I contacted this company based on a referral from a friend. They sent out someone who told me they would charge me 200 dollars to remove a piece of wall. That seemed ok as I know they needed to get to the pipes to see what was going on. Once he finished the investigation he told us that we could only solve our issue with a full bathroom remodel, that of course they could do for 10-15k this was an extremely disappointing experience, especially given everything going on with the COVID19 outbreak. I was already scared to invite someone into my home, but wanted it addressed as I have
Small children. I feel that it was very deceptive advertising and when I contacted them and expressed my concerns I was told that they would not refund me any of the money. They removed a piece of my wall, didn't fix it and charged me $200 an absolute ripoff. Stay away!

Extremely informative and upfront about the costs of the job before actually doing the job. I would definitely go with them again.

10/10 Would definitely use them again. Amazing experience!!! The two technician's (Sol and Ernie) were extremely professional and courteous!!! They took the time to explain my issue and the fix in non-plumber speak. The pricing was reasonable by itself, but their website has coupons and they give multiple service discounts that made the service even more affordable. I had a main line blockage and a separate upstairs shower drain that was clogged. Roto-rooter quoted me $1099 for both services (after a $299 discount) but Honest Abe cost $763 after the $50 online coupon and the multiple service discount. They put down a drop-cloth to protect my floors and wore shoe covers immediately when they entered my house. After the service was completed, Sol took time to answer my questions and offered advise about preventing future issues. He put on the missing outside clean-out cover and replaced the inside clean-out cover (Roto-Rooter previously installed the wrong one) at no charge. Then they cleaned up behind themselves! They even had a hand held vac to clean up the dust and wiped off the wall and the access panel. I can't say enough how impressed I was with the entire experience!!! I hope I don't need a plumber again, but if I ever do I will be calling Honest Abe!

On December 21, 2020, Richard from Honest Abe came to my house because my water heater wasn't producing hot water. I had a different company come out the day before to give me an estimate, and they quoted me just under $1000. They also billed me $115 for service that I didn't authorize for cleaning my flame sensor and testing a few fixtures. Richard was pleasant and simply reignited the flame under my water heater (I wasn't home the previous day to lite it myself and my roommate needed hot water). Richard also stuck around for a while to see if it would stay lit, which thankfully it did. During the wait he also explained a few things to me about my water heater. It was a quick and easy stop-in, but definitely a pleasant one. I've used Honest Abe in the past and if I need a plumber in the future I'll look to Honest Abe again.

They met with me and we went over what they could do. From there we discussed prices; which I found affordable. Then they offered to do the work the very same day; no coming back at some other time. They come prepared to work; awesome. They even covered their feet so not to mess up my carpet; I appreciate that. I felt that they were professional and affordable. They get my recommendation.

I can't say enough about the work done by Honest Abe and his remodel supervisor, Dave Collins. I'd just purchased a home and 10 days later, my third floor shower was leaking into the master suite on the second floor. Abe came out quickly and identified the problem instantly. After talking with several contractors, Dave's price was not only the most reasonable, but his work was top-notch. Scheduling was easy, Dave showed up promptly, worked quickly, was a really nice guy, and my bathroom looks great. Highly recommend going with Honest Abe.