Herb Refrigeration

Updated to add: when cold weather hit, and we switched from AC to heat, we found the system kept tripping the breaker. When another pro came out to see what was up, we were informed the indoor unit was hooked up to a circuit the could not handle the level of power pulled by the unit and showed my husband the sparks fly as the unit kicked on, noting it could have BURNED DOWN OUR HOUSE.  He checked the outdoor unit and found that it was installed SO INCORRECTLY that it NULLIFIED THE UNIT WARRANTY and that it would definitely collect water and rust.

We plan to report him to his licensing body. He should not be allowed to perform this work.

Run.     Screwed me on a retro fit of an ac system.   Disappeared leaving undone.  After years of what I thought was good service

This guy is totally unreliable. He gives times when he will come give an assessment or fix an issue and hours later he still doesn't come or call. When you call him, he come across as annoyed that you are frustrated with his lack of communication and inability to give a true estimate as to when he will arrive. We'll literally waited days for him to come out to service our AC during 100 degree weather.

With great regret I'm submitting this failing review of a local small business that should be avoided. They may be good a basic equipment servicing, which may included cleaning coils and charging freon, but should be avoided for duct and equipment installation. Buy at your own peril.

I like to use referrals and this company was referred to me by a mutually known person. The owner is a likable guy until differences arise. I bought 5 new systems from this contractor in the span of a few months for properties that I renovated. I had planned to use him for the next 8 to 12 systems I need installed for upcoming renovation projects. However, of the 5 systems, I have had serious problems with three of them and constant dripping from a four system. In consideration of the many problems, I'm having all of the systems re-evaluated to get a better understanding of the extent of the problems. So far these are the problems encountered:
1. Contractor fell through my ceiling and didn't want to pay for repair
2. Gaping duct connections that blow conditioned air into unconditioned space as if a vent was installed in the attic.
3. Roughed-in return ducts after house was finished with drywall, trim and paint.
4. Left pile of hazardous debris in rooms on recently finished hardwood floors
5. Cut supply vent holes in newly finished wood floors and didn't want to repair.
6. Installed refrigeration lines and didn't seal the holes cut to the outside and left other misplaced holes un-repaired.
7. Didn't use UV rated wiring outside to units
8. Used drywall screws and wrong hangers to attached line-set to exterior of house.
9. Used outdated power disconnect on outside units
10. Set Coils or bricks and plywood to level on the outside of house
11. Incorrectly installed condensation pan and pump.
12. 3 of the systems don't work in less than 12 months after installation.

This contractor recommended systems that were vastly over-sized for the initial two new installations.After all the reading on the internet about installing the right size equipment it all makes good sense, which this contractor doesn't follow. There is so much air being forced through the ducts that it whistles when the systems on. It heats up then it shuts off in minutes, but doesn't evenly heat up so it cycles back on quickly. The manufacturer stated equipment cycles on and off too frequently when over-sized and not properly installed. I could go on further, but there is so much more to complain about, but what I highlighted should be sufficient. I have pictures and video too support my claims too. Sadly, I think I will take this contractor to Court for the many damages I have suffered.