Noel's Plumbing

I've been doing business with Noel's plumbing for the past two years since I've owned my home. They are consistent in the work they do. Very reliable. The workers who come out to complete the jobs are very respectful and pleasant. They did a reroute of pipes in my home in 2019 which was about a total of about $1700. They came and did another job this past spring 2021 for me, which was installing a washer hook-up in a laundry room. The total for that was about $3000. Both jobs I was satisfied with the completed work. Today I had a small leak in my bathroom upstairs and Mr. Noel sent a worker out to take a look at the problem. Instead of telling me how the problem needs to be solved, the worker just went ahead and fixed the problem without my consent. He should have told me what the problem was and then ask if I wanted him to complete the work. I don't mind spending the money to get it fixed but it's the principal of just going ahead and doing the work without asking for the green light. And also unfortunately the owner Mr. Noel is always rude and short with me when I ask questions. But is very nice when taking my payments. I'm not sure if it's an age factor because I am younger but there is no reason to run a business and get rude when your paying customer asks questions. When I explained to Mr. Noel that he was rude his reply was well I'm just direct. What a way to respond to a customer! No apologies or anything!! Whether you are direct or not, it is a certain way you should handle customers, especially repeat customers! I don't usually leave bad reviews on companies but me trying to speak with him about it was a waste of time. I'm very disappointed in this last transaction but overall in him being rude when asking questions. Every customer should have a right to ask questions especially when they are spending a decent amount of money with the company!!

Fixed issue with HVAC condensation drain line that the HVAC technicians could not fix. Very professional and reasonably priced.

My experience with this company was terrible. The crew refused to work around other workers, on a new construction build I might add. Then pushed my schedule back two weeks because one of the employees had personal issues. My drain on my kitchen faucet was leaking, gas lanters were leaking, the gas line to the dryer wasn't tighten enough(which led to us clearing the house), and we failed the plumbing inspection because the shower drain wasn't inspected in time(which the builder and plumber both blamed on  each other). This caused us to pull up the entire shower floor and have it reinspected. The crew thought that my overflow drain was a dummy drain and not an internal, which the owner cleared up. Thank God..This negligence was the builder's fault as well.. We also had to cut a hole in the new sheetrock after we moved in to connect the shower wand, which was not working.