Roto-Rooter Plumbing & Water Cleanup

They were there 30 min. After I called. The price was explained.  It was a difficult job and the plumber (Shaun )explain the problem as he went along. Every attempt was made to solve the problem without cutting into the cabinet.  However these failed.  I and others had tried to solve the problem  to no avail. He fixed the problem and cleaned up the area better than he found it.

Uh oh....The toilet was gurgling for a couple days...the tell-tale sign that trouble was ahead. I ignored it and hoped it would go away. It definitely did not.  Six in the morning is not the ideal time to have your sewer line back up, but thankfully Roto-Rooter had someone at my house before any mess or damage happened.  We could have done a band-aid fix, on the pipe that had separated underground.  The video showed roots growing into the pipe from our holley bushes.  The problem was not going to be solved with a band-aid.  We decided to have them dig up the pipe and fix it properly.  Chase and his crew did a wonderful job from start to finish!  Respectful, professional, clean cut, very nice young men.  I was impressed with their hard work and how kind they were explaining the issues and keeping me up to date with the progress, including photos of what they did underground with the pipes before they were covered with dirt.  No more worries about the sewer backing up into my house!  I really appreciate their hard work.  It's not a fun job, but they were very professional!

Ask for Daniel,he is a master plumber and very passionate about customer service.I called 2 other plumbers to replace my water heater only to be told they didn't put the date in...thank you Dauenhauer for your mistake and the 125.00 fee for warehouse opening on Saturday ...so glad to have roto rooter for all my plumbing concerns.

Andrew did an excellent job in installing our new gas water heater.  He took great pain in ensuring his work was correct and was professional in every way.  Would highly recommend Roto Rooter.

We had Roto Rooter come out in November 2012 and replace an old sewer pump.  It failed this week.  I gave them a call since the pump was good for 3 years.  They came out and replaced the faulty pump.  I did have to pay labor costs for replacement but they stood behind their materials (pump).  Mike,  the tech was great.

Didn't take long for a plumber to arrive after I called and he got right to work. Seemed a bit expensive but I'm very satisfied with the service and would recommend them.

Quoted me $224.00 to snake a kitchen sink. Lol. Are people stupid enough to actually pay that? I went to Lowes, bought a 25' snake for 15 bucks and did it myself, drains like a champ. Shame on you all for ripping people off.

Dave,  tech #155,  my technician, was excellent!  He came in accessed my situation, leaky corroded kitchen faucet and garbage disposal from our limey, calcium water in Georgetown.  He went to the truck and wrote an estimate which I agreed to and off to work he went.  He was friendly, explained what he was doing as he went (just because I was nosey and interested), and was very clean.  He even wore booties over his shoes in my house!  Never have had that happen before.  He was very thorough and checked my fittings under the sink to make sure after he left we had no leaks.  I now have a new garbage disposal and faucets!!!  He also cleaned up, dried the water up, and took away all the old fixtures.  Will use RotoRooter again.  Ask for Dave!

This was the first time I've ever used Roto-Rooter.  I'm in Lexington, KY and a technician from their Nicholasville, KY office by the name of Daniel came out to help us with a clog in our dishwasher drain.  He explained the problem and the reason for the clog.  I told him we had planned to buy a new dishwasher anyway.  He immediately said the install of the new dishwasher would mean replacing the clogged drain hose anyway.  He was very honest and told us the new dishwasher would have a new hose and our problem would be fixed with the new install.  He offered to fix it now but said it would be a waste of money.  Daniel was very professional and I highly recommend him.  If there is ever a need for Roto-Rooter in the future, I will call them with confidence.

Very prompt service. Extremely competent technician by the name of Josh. I highly recommend Josh. Given the expense I greatly appreciate the 6 month guarantee on the work.

I needed help on a Sunday with a clogged toilet and called RotoRooter. The repairman, Andrew, arrived in the time window they gave me. He found that the clog was more than just the toilet; there was a clog in the main sewer line from the house. He had to make a hole in a wall to get to the clog and he worked and worked at it. But it wouldn't budge. He was at the point of giving up and telling me they would need to send out someone else on Monday. Then he gave it one more try and it was freed up. I am very satisfied with their service. The only reason I did not give 5 stars was the cost, but I suspect another plumbing service would not have been able to dislodge the clog and would have charged more. I'm glad I called RotoRooter and I definitely recommend them.

Very Happy with the service I was provided by the technician.  He was very attentive and determined to fix the problem even in the middle of a rain storm.  Would definitely recommend to friends and family.

I contacted Roto-Rooter after another plumbing company attempted to fix a clogged bathtub drain and actually caused more damage by dislodging a large amount of sediment in the pipes.  The Roto-Rooter technician diagnosed the problem with their camera in the pipe system explaining that the previous plumber had snaked the wrong pipe causing the additional damage.  They were professional and fixed my drain without any further complications.  They cleaned up all of the muck that came from the pipe and left everything in good condition.  Would definitely call them again with any plumbing needs.

We had to call roto rooter on a Sunday as we did not have hot water.  Within 3 hours, Shaun was here and had assessed the problem.  He got the heating element changed and was on his way in no time.  We are in richmond, KY and this is the second time we have used roto rooter in the last couple of months.  I am very impressed with their prompt, courteous service.

called them to fix a pipe that had busted under my home .Quoted me 6000 to 15000 to fix it i said are you guys nuts well thats how much its going to cost i was told..It cost 20 bucks in pvc and pipe glue and about a half hour.they can bite me

I had a very good experience with Roto-Rooter today.  They were the number one recommendation on Angie's list for Lexington.  The technician, Josh, was polite and knowledgeable. He offered a series of options which would keep the cost low, only escalating the services when needed. I was not charged for services that did not solve the problem. Josh kept a polite and positive attitude throughout, even when his equipment was malfunctioning.  He left the house for a bit to repair his machinery and, when he returned, it worked flawlessly. He solved the problem, and gave me a discount for the trouble of having to wait a little longer than I might have otherwise.  I would use them again.

I was nervous about hiring a francise because I expected them to be more expensive. I got three estimates and in the end they were not.  They fixed the backup in my sewer and were very professional. They do not give estimates over the phone though and you do have to wait to get an appointment. I would use them again, but I hope I don't have to!

Great experience! Showed up when they said they would. Technician Brian was very professional. Wouldn't say it was cheap but felt like price was fair. Warranted for six months, free drain cleaner with service was nice surprise.  Would use again.

They worked very hard to diagnose and resolve a nasty drain problem.  They came out over the weekend, and stayed at it until it was resolved.  Daniel Webb was the lead technician, and we was great to work with.

I needed a plumber to fix/replace my garbage disposal as it was leaking and found Roto-Rooter online and choose them as I knew they were a legit company and would fix my problem correctly.  In the end they did replace my disposal which works great now, however the road to get there and poor customer service I received was atrocious.  On a Friday afternoon one of their Technicians came out to give me a quote on fixing the disposal.  I agreed to the quote but he didn't have the parts he needed so he'd have to come back to actually replace it.  The Technician told me they would come out on Sunday (2 days later) and that it would be first thing in the morning (b/t 9-11am) and that they'd call me when they're on their way.

Sunday morning arrives and they are a now show so I call and long story short, they did not have me on the schedule for that day as the technician failed to turn in whatever paperwork he was supposed to and didn't tell anyone to put me on the schedule.  The receptionist was apologetic and got me on the schedule for later that afternoon which I appreciated so I was willing to look past this issue.

The plumber finally arrives later that day and the problems continue.  First, he did not come prepared with the parts needed to replace my disposal so had to leave in and go get parts and come back which was super annoying.  Wen he finally returned he quickly replaced my disposal and was on his way.  A few minutes after he left I turned on my dishwasher to run a load and water started spewing out of the pipes below my sink and out of the faucet on top of my sink all over the counters.  I called the office back furious and the dispatcher said she'd have the plumber come right back.  As he'd just left 5min ago I assumed he'd be right back but no, 30-45min later he shows up.  The icing on the cake was that he told me that he's had this problem/made this mistake before and has had to go back to houses before as he keeps forgetting to remove some plastic piece and laughed...are you kidding me?  You about flooded my kitchen and its funny to you?  

As I said, in the end the disposal was replaced and works great now, however the awful service I received on the road to it has ensured that I will NEVER use Roto-Rooter ever again.  In addition their prices are ridiculous seeing that it only took him 10 minutes the first time to install the new disposal incorrectly.

I went with Roto Rooter since there are NO reviews yet for plumbers in Lexington! I called and let them know I had two sinks and a bathtub drains draining slowly. Probably from hair. They would not give pricing over the phone. Two technicians showed up and would not give me the price until they consulted there price guide which they said was new from a new owner. They quoted me 430.00. Thats ridiculous! I told them and they actually agreed it was too high. I was still laughing as I watched them drive away.

I've called Roto-Rooter in Lexington twice so far and both times I've been completely satisfied with the work.  It's been pretty easy to get connected with them and they are pretty transparent with their pricing.

I was really, really happy with the service I experienced. Our water heater went out on a Friday, I called on Saturday and they sent someone out on Sunday morning. It ended up being a complicated situation (previous owners had put on an addition and trapped the water heater) and the water heater had to be replaced and put in a different location. He gave us several options, talked with our home warranty company, and trouble shot. He came back the next day to do all the work we agreed upon, spent eight hours in our crawl space and came in under estimate. And he worked with our electrician to get it all done to boot! I did find it to be expensive but given how much time the job took I'm not sure it was unreasonable in the end.

We had a blockage and needed our drain pipe snaked all the way to our septic system. I scheduled our service time online, and we received a call 30 mintues prior to our appointed time to notify us our tech was on the way. He was on time, clean, professional, knew what he was doing, and got things back in working order in a timely manner. We also scoped the line with video since we have cast iron pipes from the 70's, and he gave us some recommendations on what to do in the future, or if our problem recurs more often. I'm quite pleased by the service I received from Dale our Roto-Rooter tech and if we do have any issues in the future would not hesitate to call them back out.

My mom and Dad called Roto Rooter because the washing machine wasn't draining well.  Of course because their older they used this company because of their name and didn't feel the need to look for reviews.  They came came out and snaked the drain which didn't work, so then went into the basement and replaced and part of the pipe.  This seemed to work,  at least for a while.  Now eventually every time the washing machine drained  it poured into the floor and they resorted to going to the laundromat.  They finally broke down and called another plumber who found out that what Roto Rooter did was replace the pipe but drill a hole, on purpose or accident, and then wrap it in duct tape.  In my mind this practice not only is shoddy workmanship but almost sounds like they screwed it up so they would be called back out to fix it again.

Louis from Roto-rooter water mitigation was awesome. He was here Sunday-Monday and did a phenomenal job. The emergency plumber who came to help was also great and helpful

After years of below par plumbing repairs I finally found Roto-Rooter and your wonderful, reliable, intelligent, trustworthy and ingenious problem solving team of people.  I have used your services two times already this year.  Once for fixing a badly installed toilet and incomplete job by another company, who left me feeling hopeless and frustrated.  Then you came to my rescue.  Both times. The problem with the toilet  leaking through to the downstairs and then the septic tank drain  being clogged were taken care of in the right way, once and for all.  Both repair jobs were a success.

I commend you on your hiring practice of employing bright, honest and pleasant individuals.  In the future I will not hesitate to call again if I have plumbing problems.  What a relief it is to know  I can expect outstanding performance consistently from your company.  I sincerely thank you for upholding your high business standards and practices.  They are greatly appreciated, especially in this day and age.  Bravo!!

From scheduling online to the service performed everything was wonderful! It was easy to schedule and I was happy to see I could have a later day appointment. I received confirmation quickly and was even contacted earlier than my appointment to see if the technician could come earlier. The technician, Brian, was very professional and knowledgeable. It was a difficulty problem and he was able to fix it. He explained the issues to me and even made recommendations for future care in order to avoid it. Even when there was a mess from an overflowing sink, Brian cleaned everything up. The cost for the services was very reasonable. I would definitely recommend Roto-Rooter and will call them again if I need any plumbing service. I would even use them over my home warranty company.

I doubt this company has a single repeat customer in their database..
I had water pooling around a basement toilet, it was a Sunday, and this company was the only one that could come out. A lone plumber showed up within a few hours, said he couldn't get his snake machine down the back stairs (all 5 of them) so they would come back tomorrow.
The next day A whole team of guys show up and start advancing a doom and gloom scenario. We're going to have to tear down the deck, the whole backyard, those trees. I called BS, and well maybe we can do a pipe liner, that will save you a lot of money
He kept insisting that insurance would cover most of this, the tear down , excavation , not the actual plumbing, but all the restoration. I, of course ask what my out of pocket will be. They tell me they were very good at manipulating numbers with insurance companies, so I'd maybe be looking at a couple thousand out of pocket.
In retrospect, he was saying he's good at insurance fraud..
Now of course, they need money down, I offer some, he needs more. Actually give me the old I have to call my boss dog and pony show. He walks around the corner, not realizing I can here him and  says hey baby, I have a good one here, be home after 5. I walk out and kind of startled him asking him what his boss said. I got a umm, well, uhh, yeah we can take that amount
Now it says in their disclosure that they are not responsible for damages caused doing their job, so if , for example they have to move a washing machine and tear up drywall on 3 walls doing so (they will, and did) that's on you. When they leave their Speedway cups on freshly painted surfaces, I don't see how that's job related (they do that too).
During the job (I work close to home) I would drop in unexpectedly to find them camped out in my basement watching TV, nice.. well, uhh, we're, just, umm..
The actual plumbing seems adequate, except for when they didn't do insurance spec stuff, like install the shower valve (Justin said he would do that later), or put the hot/cold sink lines horizontal, so I couldn't re use the pedestal sink I had, which needed the vertical which was there when they started.
Now for some reason, they refuse to run a camera line and show me what they did, I've asked 4 people several times over several months to no avail.
They left garbage all over the site for weeks afterward, finally Kyle, the water restoration guy, cleaned up after the plumbers. Tools were missing from my basement must have been an accident but were never returned.

Now lets get to how they calculate their bills. You would think a Question like what do you charge a linear foot for pipe liner? would be an easy answer. Apparently not, he had to grab a calculator and divide the arbitrary number he quoted to get a figure that was 2x what a simple Google search says is the national average. I told him he just made that number up, his response was more of a uhh, well, umm it can vary

Now the worst part. I hired them because water was pooling around my basement toilet. After the bathroom was put in, the first torrential ran, guess what? Water still pooled around my basement toilet. Had the tried to address the problem, rather than go for a big insurance claim, they would have figured out the drain in the concrete stairwell leading into the basement wasn't draining. I bought a $130 submersible pump which fixed this problem.

This company based in Nicholasville, from what the plumbers told me, pays them solely on commission, they have to ring up as much as they can to make a living. They really don't care if you call them again, because there is always going to be someone having plumbing issues after hours and they will try to extract as much as they can from each job.

Go with an established local place that cares about their reputation, not a national brand franchise

Excellent service. Came on time and technician was very friendly and worked hard at resolving our stopped drain!

The message from yesterday when the follow-up-problem was fixed:
Roto-Rooter fixed it! Yay!!!! The dishwasher just needed a reset after all of its recent trauma with the garbage disposal divorcing it. Scott with R-R even made sure the dishwasher was getting water & working fine before he left. They stood by their work & made sure everything was working as it should be. Thank you, R-R.

Original message (for the second problem that followed the fixing of the original problem, that I now know was never, ever fixed):
I had Roto-Rooter take the broken garbage disposal out of my home in Frankfort. Not long after, when I turned on my dishwasher, a tube that they had disconnected flooded the cabinet under my kitchen sink. They sent someone else out to fix it. Now my dishwasher receives no water whatsoever & can't function as it should.

I went online to find a plumber in Lexington.  I was not thinking Roto Rooter at all, but when I saw all that they do, I decided to call.

I was VERY pleased.  The appointment was made for the SAME DAY!  The two men who came were quick, did the job, asked if there were other issues they could assist with, and then proceeded to take care of another issue I hadn't even mentioned when booking the appointment.    They were great!

These guys were awesome!  The clog was a bit trickier than a normal one due to the way my pipes lay but they were able to clean it all out and get my sink running better than new.   Not only that but they cleaned up after themselves in no time flat.  Trust me when I say I was not looking forward to cleaning the years of grease that came out of that pipe up out of my garage.  They didn't even hesitate and had it cleaned up before I could even ask them too.