Description

Durbin Plumbing of Louisville Kentucky provides expert residential and commercial plumbing services for customers across Kentuckiana. Our plumbing knowledge and expert plumbing experience, allows Durbin Plumbing of Louisville to provide customers many general plumbing services with just one call. Durbin Plumbing in Louisville KY is the best choice for achieving all your residential and commercial plumbing needs.

HISTORY

Established in 2004.
We have maintained an A+ Better Business Bureau rating for many years! Durbin Plumbing provides expert residential, commericial, retail and restaurant services for customers in Jefferson, Oldham, Bullitt and Spencer Counties. Our customer lists include thousands of residential customers. In addition, over the years we have been trusted to provide services for hundreds of stores and restaurants including: CVS, Walgreens, Panda Express, Books a Million, MAPCO, Chico's, Citibank, JoAnn Fabrics H&R Block and many, many more. You can trust us with your home or business!

ABOUT BUSINESS OWNER

Both of the owners of Durbin Plumbing are very involved in the community. Doug is on the board of Farmington Historic Homes and assists them with fundraising events and advice on maintaining the Plantation. Tina is on the board of the Chamber of St. Matthews and is a member of the Jeffersontown Chamber of Commerce and a local chapter of BNI. Both Doug and Tina are Animal lovers, and our two favorite local charities are the Animal rescue groups The Arrow Fund and The Animal Care Society. Mention that you are an animal lover also and we will donate a portion of your invoice to the group that you choose and send you a copy of the letter we send them confirming that! We hope to have the opportunity to work with you!

Reviews

Shelley M.

03/10/2017 12:00:00 SA

Huh, I could have sworn that I reviewed Durbin Plumbing before, but I must have written it as a draft or some such thing because they do good work and I wouldn't want to overlook them.

I have owned an older home for about 8 years. I've had Durbin Plumbing out for various jobs over the years, no repeats of course on their work, but different sections of the house.

Water heater install, exactly at quoted price even though it was a more complicated job than expected AND their price was at or less than that of other companies.

Replaced a deteriorating T-pipe joint and reconnected everything to it-- hourly rate was fair, work was clean and neat, pipe connections all tight, and they left the old pipe joint for me to see why it went wrong because I like to learn that kind of thing (corroded in on itself after 50-60 years).

Replaced washing machine hook-ups that started leaking. I called on a weekend and even though it wasn't an emergency thing and I didn't want/need an emergency call-out like one might need for a gushing leak, they were out promptly at the start of the week which was darn near close to right away.

Basically, good work at good prices from a company that honors commitments and won't try to up-sell you.

Deborah C.

6/28/2023

These people are unreal, signed up with a Home Warranty Company, accepted a claim on Monday morning and I finally called them on Wednesday afternoon since there had been no attempt to contact me and the woman who answered tells me oops, we accepted it by mistake, we aren't licensed in Indiana. Told me she didn't know how to reach them and I should just call them myself. Clearly no attempt to contact the home warranty company since their number is listed, they answer the phone and she sure as heck figured out how to sign up with them. Nevermind she easily coud have called me Monday and told me they couldn't come out. Meanwhile I have a leak in my basement that's gotten worse and I have to leave to town for the weekend in the morning.

Anthony V.

12/07/2021 12:00:00 SA

They were sent to my house by a home warranty company. I asked if they were vaccinated, and the lead guy said he wasn't, so I asked him to wear a mask. He took a mask I offered and put it over his mouth. When I asked him to cover his nose, he refused. When I said then he'd have to leave my house, he did. Absolutely no concept of what it means to be in a service industry or to be a guest in someone's home.

Kristi M.

9/20/2018

I would give them less stars if possible. Total lack of communication. Very unprofessional & have rescheduled on me 4-6 times with less than 1-4 hours notice. Four thumbs down.

Robin F.

05/12/2016 12:00:00 SA

I couldn't ask for a better plumbing experience. Knowledgeable owner answering the phone, prompt service and polite, skilled plumbers providing the service. Would recommend this company to anyone.

Dawn S.

11/02/2018 12:00:00 SA

One of the plumber's from Durbin came to my house as a contractor for my warranty company on 10/29/2018. The didn't leave a card or even a receipt from where I paid my 75 copay. Fast forward to today 11/2/18 and I called to day to get an update. I was told by Tina that they had to find out who the plumber was and she would call back. Two hours later after I checked my online claim with the warranty company I called Tina back. I was told Mr Durbin would call me in 30 minutes with an update. I have never received one. I called my warranty company and after holding for 30 min while they called Durbin's they fnally come back and say that Durbin's is claiming they cant get to my FLOODING BASEMENT for two more weeks. Why did I wait so long? Because on tuesday I also found out my child needed emergency testing on her kidney's so I thought well they will call and put it on the back burner. I now have a continuous leak into my basement and have to wait for another plumber to find a way to fit me in. That ladies and gentleman is crappy service. And even if they keep this from their website it will be on yelp and google. Edited to add Tina called me and said she had not heard from me in over 10 days so I was moved to her completed file.. The CHECK was dated 10/30/18 so someone also needs some math classes. She also tried to put it off on the warranty company as well.. CLASSY. Yes I hung up on her.
Dawn Skaggs

Rhonda M.

9/14/2016

Was referred to this company through our home warranty coverage, the guys came out and diagnosed the problem, needed to order the parts and return later, upon return was told before the work was complete that everything was covered under my warranty, then after work was completed was told I owed the $65 co-pay plus $75 for additional parts that wasn't covered. I called the owner of the company to try and see if his workers was telling me the truth or if they was trying to get money out of me, and he was very rude and hateful and nasty and hung up on me. My husband called and tried talking to the owner about the issue also and he cussed my husband out in the background while his secretary was speaking to my husband and hung up on him also. We have contacted our home warranty provider and told them they do not want to use this company for their work orders.

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