Absolute Services

We had a water heater installed on 8-13-2020 to the cost of $1678.10.

Yesterday 8-27-2020 our downstairs neighbor had a leak coming from our condo at the location the water heater was installed. It did damage to her walls and carpet. The same technician that did the installation came out to check the problem on our end. He stated the tray the water heater sits in was cracked and the pvc pipe from our HVAC was causing water to pool in the tray and go down the crack to the downstairs unit.

My problem is there was never a crack or leak before the water heater was installed and never any water coming from the HVAC to the tray, if there was a crack prior why did he not point it out and recommend a new tray at that time? I believe the tray was damaged during the removal of the old water heater or during the installation of the new one. He did come out yesterday and put silicone around the area and recommended a new tray at an additional cost. This solution is unacceptable and now we are out addition money to repair the damages to the unit downstairs.

I received a call from the company this morning and of course they passed the buck and gave every excuse under the sun how they were not responsible, I do not recommend this company and have filed a complaint with the BBB

My review of Absolute Services is Absolutely Fabulous. Travis Harvey did a great job of putting what all I needed done. It started with problems with my electrical box, this was a panel rejuvenation which fixed my pblms with my lights going out & getting several wall circuits for my kitchen, bathroom, living room for Christmas & computer room (man I got rid of a few extra extension cords) & why now it no longer looks cluttered & lot easier to trace where everything is plugged in. Also got extra outlets for the outside at Christmas time (yay). I also re did all my smoke alarms. On Monday I had my garage door fixed, luckily I did not have to have a door but all the other repairs done & today I had my nasty dryer vents cleaned out. So glad I did about 2 yrs ago my neighbors house had a small fire due to the vents not being cleaned, by the way I did sign with a service contract & so glad I did. Maybe this is one way to keep my house up to date. The whole crew did a fantastic job! Well Done!

They came out last week and cleaned the main drain . It backed up the next evening when we did laundry.  I called them. They came back out and said there would be a charge of $338.00 ,again because it was a tree root issue . Personally I didn't think tree roots grew back overnight.  I thought it was operator error because the tech had struggled so much with the machine and failed to do a good job. He didn't even run water down the drain before he left . He did get tree roots out of the drain . Well I wasn't going to pay for another half ass job so I called roto rooter.  They came out and found that the tab that connects to the opening was broken . Since the first tech was the only person that ran a snake through the drain . I feel the they are responsible for the repair and roto rooter bill. The drain wasn't clogged the second time the tab had broken off and kept the sewage from draining .
The second time Absolute came out there , the tech should of digignoised the problem instead of saying there would be another $338.00 . Techs are not trained properly and management wants to do a 2 step around the issue .
I'm trying to locate others who have had dealings with them that have legitimate concerns. What ever happened to ethical business practices. Having been self employed since 1982 , I have never taken advantage or failed to acknowledge a mistake by myself or a employee.

* NO service call fees. NO dispatch fees. This statement should be followed by, unless you want actual service from us.
If so, then we will bill you for the No service fee, which I was never told.
Advertising Free estimates would be more appropriate and accurate.    

Manager said they always add service fees for service, just not for estimates. So, its a FREE Service Fee, unless you want SERVICE.    

Also, left greasy fingerprints on my garage door.
Manager said we could have scheduled another service call to get the grease off? Not sure if I was going to be charged for another No service fee or not.  

When you try to post this review to their website you get an error.
An error occurred. Please try again later.
Don't be fooled by 4.9 rating.

I was originally a Absolutecustomer. Purchased multiple services with them. I'm not sure what happened from 2021 to 2022...but there customer service went down fast! Tried to setup a a few plumbing services and I was told, they are only taking existing customers at this time (like a Doctors office). I explained to them I am an existing customer. Then they explained, oh no you have to pay for a membership. And my membership expired last year. To renew for a new membership is $300 annually (which went up double the cost)! And i was told to call back in 3 weeks to see if i can make a appointment then. I even spoke to the owner too! Absolutely Rediciolus!! I would not recommend them based on their current customer service because they basically saying, we don't care about our customers!

Our grinder pump went down over the Labor Day weekend.  We got in touch with Matt and he was extremely helpful in diagnosing the issue late into the night so we could manage the situation while he worked through the Holiday to find a replacement pump as quickly as possible.  Crew arrived as soon as the pump was in hand and got us up and running.

What a nightmare using this company, hired them to fix a clogged toilet, which they tried to snake and ended up using a snake on the main line in my basement, charged me $437.00 and tried to up sell me on replacing my pipes for $4,400. Never used a camera in my pipes either. The technician never wore shoe covers in my home and when he cleaned out the pipe he didn't put anything underneath it on my floor and also had shit, literally on my baseboards in the bathroom and it gets better, upon leaving my home he apparently dumped the waste from my pipe in his shop vac onto my grass in my front yard , pretty sure that's a biohazard. Left a message with the company and had to repeatedly keep calling them about sending donn my robe out to clean it up the waste. Never spoke with A general manager and nothing was taken off my bill and they also did not recaulk my toilet seal like the invoice indicates they did.! The worst customer service, quality of work and overpricing I have yet to experience in my life with a plumber.

Horrible, do not use this company for anything.  Six weeks to improperly install a new HVAC system. Gas connection was wrong 3 different ways: 1. Actual fittings and configeration was wrong. 2. They connected into line going to my dryer, rather than running new line to the new gas furnace. 3. The gas line that they tapped into was not big enough to supply the furnace, let alone furnace plus a dryer. Add that to every gas connection made by their HVAC guys leaked and had to redone by their plumber. Their plumber refused to run direct line to the furnace, as it needed to be. Also had issues with the new humidifier being installed wrong. Water ran directly from humidifier onto and into the furnace. soaking all of the electronics, and leaving standing water inside the unit. At this point I demanded that they take it all out and give me my money back. They sent a senior ops manager to bully and intimidate me, claimed there was nothing wrong with installation. Back to 3 different problems with gas line, and the system being flooded by the improper instalation of the humidifier. He kept telling me nothing was wrong and it was all perfectly safe. Sorry does anyone really believe that water and electricity mix well?  As for minor problems, in general it looked awful. Many problems with this install and how it was left. Six weeks with 6 in pipe open through the roof, they didn't take it out and repair roof as promised. They ran the new exhaust pipes in front of my electrical outlets, to where I would not be able to use them. I was left to repair a lot of damage caused by them. Everything that they did had to be taken out and done correctly. At this point, I wouldn't trust them to change a lightbulb.