Lyday Plumbing

We scheduled a 2;30pm appointment and at 4:30 the man called and said he would be there in a few. I not going to use this company again

The worst. I am shocked how unprofessional this place is. There is one kid working as the plumber that asked me if I knew where our blow out pipe was. He said if we didnt have one, there was nothing he could do for pur backed up drain. Turns out there were 4 of them all around where he was siting on my floor in the basement as I ran all the water in my house so he could see it back up. He claimed there was no issue because it didnt back up the 15 min. He was there. Later that night we ran laundry and yulp water everywhere. I even told the kid that it backs up when we do laundry and he has me run everything but the washer. Our water heater is out also. He claimed we needed a part that they would have overnight to them and he could install the next day. We called the office and asked of they had an idea of when the part would come in, we were told by 330. 3:30 is here and gone, guess who hasnt called us and wont pick up the phone? This kid spent more tome bad mouthing other plumbing companies in the area than he did assesing the clear problem we have with the back up. Do not use them. If you have a warranty that dispaces them, call them back and tell them send someone else. Pretty soon the warranty place will drop this mom, dad and son..the only plumber. Mom and dad are the office managers I guess. We put in a claim on Friday that our hot water was out and we had back up. Here it is the end of business on Tuesday and we still have the same problem. These people need to find anoyher gig. Plumbing company is not their thing. Gettong ready to call warranty place amd file a complaint. The worst ever business.

Matthew did an excellent job diagnosing the issue. Lyday was prompt, fair, and answered all the questions we had.

If you want poor customer service and to be treated with blatant disrespect, this is the company for you. I have been without hot water since April 7th, today is May 2nd. I was told on April 15th the parts would be ordered to repair my hot water heater. Today, I received a phone call from the owner stating he had just now ordered the parts. The following pictures are messages exchanged with the OWNER of the company. I would like to add that I had no choice in who was sent to repair my water heater because I was using my home warranty provider. The lack of professionalism is just appalling.

I was forced to use Lyday Plumbing because of my home warranty company.  They did not pull a work permit, and then did not have their work inspected.  Upon further investigation and contacting the city they never did any of that even though I paid them for the permit and inspection.  The worst part of it all was I have a huge gaping hole in my basement to replace a sewer line.  They did not do the work to code, and left my basement in a huge mess.  After all this they essentially said they would refund me $45 for the permit and inspection, as well as pay a plumber to replace some rubber couplings, but thats it.  Right now I am paying roughly $3000 to have all the work redone correctly and to code.  Lyday also did not reinstall my sump pump, left it in the mud, initially not anything that he was doing any work on.  The sump pump is clogged with mud and now ruined and they said well the sump pump is outside the scope of this project, the home warranty company agrees as well, and I am on my own with that as well.  Future customers beware!  Look at the multiple 1 star ratings for this company.  the only way they are in business is home warranty.  Save your money, and pay out of pocket for a good plumber like I should have.  I am now $800 in the hole with Lyday because I went over the $1000 limit that the home warranty gave me.

After speaking with the City Inspector he failed to pull not one but two permits, yet I was charged for them.

So things have obviously changed since the last reviews! last fall the main water line coming from the city water into the house was leaking, after 2 days of digging (trying to fix it myself) I gave up! I called Lyday plumbing on a recommendation from a customer of ours. It was Saturday night and there was snow on the ground below freezing temperatures. The owner actually came over that night and repaired the line!
My neighbor has the same situation going on today, we did most of the digging (again trying to DIY) and couldn't get the fittings to fit, it's Sunday BTW, called Lyday again and they have an appointment for tomorrow morning early! This is a great company!

our kitchen sink was stopped up and the water was overflowing in another sink running over the floor it was a mess and a whole lot of inconvenience for my family, Lyday plumbing came bye and immediately took care of it. great customer service and very knowledgeable about their job, Lyday plumbing will always be our go to for our plumbing needs.

**The left feces all over my walls and floor.**
**Misdiagnosed problem. Plumber was snaking the city line Problem ended up being inside**
**sub-par communication**

My Warranty company called Lyday out to help with water backing up from my main drain. The plumber was an hour late.
Once he finally showed up He explained that we would need a brand new sewer line. This is BEFORE he ever even walked through the front door. we just bought our home and have minimal experience using plumbing services.
the plumber was a male roughly 22.
My clean out is in the basement bathroom. This is not the norm....
He finally was able to get his machine to the basement bathroom where the clean out was. He started running his snake to clear the blockage. He then came upstairs with bad news.
He said he was at 100' and still had not touched the block. The Tech was insistent that we have a Septic Tank. (We do NOT) Finally my husband got on the phone and explained that we do not have one.
We do have a manhole as well as a City water cap in our front yard. Still, the Tech insisted that the line ran to the BACK of the home. We back up to the Big Ditch. so that is not likely either.

He finally came back up and said he was at 140'. he had finally hit a blockage.

According to the Tech he finally hit a blockage. I believe your line is offset or collapsed. he was able to pull his machine back out. On the end was a very small piece of roots.
He insisted we needed a brand new sewer line. I asked multiple times for him to run a camera down and he insisted he could not do it.

HE LEFT POOP ON MY FLOORS AND WALLS!! I realize that this was not a super clean deal. I expected a bit of mess. What he left me with was gross!! especially since I explained I had used ALL of my towels cleaning up the backed up water. The plumber knew I had no use of water! The guy didn't even close my shower door and got sewage all over my kids clothes!!!! The Plumber explained that he did not bring cleaning supplies so he used dry rags to clean up what he could and the rest dried onto the walls. POOP STUCK TO WALLS. even all over my basement floor and since he had it on his shoes... you guessed it ON MY CARPETED STAIRS!

During the appointment the plumber explained that he forgot a game was being released that day. He said If I wold have remembered the game was released I would have taken the rest of the week off.
He ended up leaving after I paid the fee.
My family still had no use of water. He was not able to answer much. He kept touching walls and stair wells with his gloves. I had to disifect my whole home.
In a Facebook message the owner explained The warranty company Does NOT pay for us to put plastic up in the home. Really??!!!! He also stood up for the person that came out explaining that it's a dirty job and that's what happens.

My husband took the entire day as well as the following day to call both the plumbing company and the warranty company. He called both on an HOURLY basis.The Plumbing company was not answering. The warranty company was even trying to get a hold of Lyday with no luck.

Lyday NEVER answered phones and did not call back for over 24 hours.
We could not use any drains in the home. . This was an important and emergency type deal.

Finally they called back.. Explained we needed a new sewer line. Our warranty company would not pay for it.

If you are still reading... this is where things get better for us.
We called a different company out (I will leave a review for them as well. I am not sure if I can leave the other businesses name here.) I explained the situation and they had their main line expert come out. Before he even got to my front door he had a call into the city to get the map of where the sewer line goes to. Imagine this.. the sewer line from my main clean out spot to the street where it connects was only 51 feet!!! Remember Lyday said he was out 140'. This means Lyday was snaking the city sewer line.
The other company thankfully forwarded me the google map showing this so I have it with me in the future.
He put a camera down my drain. Guess what, It was not broken. barely had evidence of roots. Explained it looked well maintained. We have clay pipes and they were very impressed by how well they looked.
(previous owners had a package delivered here. when they came to pick it up I talked with them of problem. Previous owners had just had lines snaked right before they listed.)

My warranty company is reimbursing us for some of the cost because of them sending a company out who completely misdiagnosed the problem and our out of pocket expense.

The blockage ended up being between the floor drain and the main clean out. Lyday tech never even looked at our floor drain.

Please do not use this company.

I called this company out for a sewage backup problem.  The plumber who arrived said that there was no way clear the blockage using either of the two clean out valves in the basement and that the back yard would have to be dug up, city permits obtained, and the fence removed to allow in large equipment.  I asked him for a quote and what kind of schedule this would involve.  This was two days ago and I have not heard back.  As far as they know, I am still without plumbing and have raw sewage in my basement and waiting on their call.  Fortunately, I called another company, who checked it out and said that they could clear the blockage using either of the two clean out valves in the basement and the job was done within an hour for a reasonable price.  I will not call Lyday Plumbing for anything ever again.

I called Lyday plumbing a week ago to get a quote to have a Basepump Water-Powered Back-Up Sump Pump installed. The estimates that I had been getting were ranging from $600-$1400. When I spoke to someone on the phone (I don't know his name thought I think it was Brian. I am not sure because he took his business card back when he left my house) I was told that it could be done for $150 - $200 max. I was told that the only way it would be $200 is if he got in there and everything was all messed up or something. He was quite sure he could do it in a couple hours for $150. I asked him THREE times if he was sure and told him that it was a really low quote compared to everyone else. He assured me (over and over) that this was a guaranteed price. Because I was skeptical, I apologized and asked to make sure he was insured. We laughed about it a bit and set up the appointment for 9 am on Friday (today).

Today is Friday, 9 am rolled around and the technician had not arrived. At 9:15, I called and left a message. At 9:30, I called and left another message. I finally got a call back at 9:44 from a woman. I was asked if they could make the appointment for 11:30. I asked if there was any way to do it earlier since I had planned my day around the appointment. She told me she would call back. She did and said that he would be there in an hour.

Just over an hour later he arrived. I took him down and showed him the pump. He was here for nearly an hour and a half when he informed me that it was going to cost $400-$600 to install the pump. Of course, I was aghast. I reiterated our phone conversation with him and he kept putting his hands up in a defensive gesture. I asked him why he kept putting his hands up like I was going to attack him. I explained that it was slightly offending since I was being civil. I also told him, very calmly, that I thought this was a poor way to do business. After talking back and forth about it, he took his business card from my banister (I don't know why...?) and left.

I am moving out of state on Monday (military) and very desperately needed to have this done today! I am beyond upset about the whole situation and the poor business practices of this company. I will not ever call them again and will do my best to insure that no one else goes through what I just did.