Liars, greedy thieves, and attempt to physically intimidate.
I called with a basic problem and was given a quote over the phone - x dollars for service + x fee for specific equipment if the equipment is used.
Appointment was set between 1-2pm.
2:11pm and no one calls me. I call them and find out the guy is running late so he'll call me.
I get a call around 3 with Paul Blackniak, plumber, telling me he'll arrive around 3:30pm.
(So appointment was for 1-2 but he arrives at 3:30pm.)
Paul Blackniak, lying, thieving plumber, arrives and tells me the cost is now almost 50% more than what I was quoted.
I mention the phone quote and he agrees to honor the original agreement I was given over the phone + $10 for no reason.
After the job, where he didn't use the specific equipment mentioned above, he STILL BILLS. ME FOR THE EQUIPMENT USE. I tried to protest but he had my card and ran it quickly while i was protesting, saying, oh look it already went through.
That is DISGUSTING.
I ask why he charged me the fee for the equipment use and he gives me ridiculous reasons like, you go and find someone who'll do this job for that price. I counter by saying then he shouldn't have agreed to that price.
We argued and during that time Paul Blackniak, lying plumber, got in my face trying to use his 6'2 frame to intimidate my 5'7 frame. Good thing I study and teach martial arts and have a dog. I tell him to get out of my house.
I call the office and dispute the charge, but i am given an attitude and lies. I am told they will refund me, but...
When I call back asking for the refund info to be texted or emailed to me I am then told they need to speak with the boss. I ask if they need to talk to the boss about the email or to approve the refund, and they say to approve the refund.
So basically, they offered me a refund they couldn't guarantee and I am now waiting for them to call me back after speaking to the boss.
I've never experienced such pathetic attempts to raise a quoted price on me before in my life. To quote me a price then bill me for added fees for no reason is absurd. Then to deal with such rude customer service over the phone is pathetic.
These people are thieves and liars. NO ONE, absolutely NO ONE should use this company. The fact that Paul Blackniak got in my face and tried to intimidate me is disgusting, dangerous and pathetic.
