Bait and switch. I recently moved into a new home and I called to get an estimate of what it would cost to unclog my sink. The lady I spoke to on the phone said the plumber would give me a quote once he assessed the job. The plumber arrived and ran some water in the sink and headed outside to get on the roof. I thought this strange, but thought it was part of his assessment. At no time was he telling me what he was doing. After about 10 minutes on the roof, he went back in the kitchen, ran some more water...and after a few minutes hooked up his machine underneath the sink and still not saying what he was doing. I then figured he took it upon himself to unclog the drain. Not once did he give me a price quote before he began the job. After he finished, he said the job cost $167. I thought this to be utterly ridiculous as I wasn't allowed the opportunity to make an informed decision. It was also utterly ridiculous since the machine did all the work. I spoke to the owner and she said that was their standard rate. if that is the case, why didn't anyone tell me that? She then tried to convince me that their price is a low price in comparison to other companies. That was not the point. The point is that the customer should know how much he or she will pay prior to conducting the job. After all, how do you (owner) know that I have $167? Would you the owner buy something before knowing the price? 23 years of my life I gave to the military. Never would I have thought that I would find such dishonesty in the civilian world. I feel ripped off, misled, and will not use these crooks again! I don't care how long you have been in business. Honesty, fairness, and taking care of customers is what counts.