Garrett Plumbing

Without even looking at our work an office staff member said they are most likely not taking any of our jobs...sounds like we should be contacting other plumbers for a job when your staff denies stuff they haven't even looked at OR followed up on.

This company came out to repair my leaky faucet. After an hour or so, the man left, but the faucet was leaking even worse from a different location. They came back another day and replaced the faucet with a cheap model. The man couldn't get the faucet to quit dripping and took hours trying to fix it. Finally he left, but the faucet still drips. Garrett said they would come back for free (of course) and fix it. I haven't had them do it because of the mess and hours wasted in my house. I have pots and pans under my sink and since I am elderly, I had trouble getting everything back together. Now today I pulled out a 9x12 pan to do some baking and it was full of water which spilled all over. I threw a towel in there to mop it up, but since my knees are bad I cannot get down there to clean it all up. I put another pan in that spot and sure enough, water is dripping from somewhere - the new faucet, I believe. I want my money back so I can get another plumber in here to do the job right.

I was actually referred to Garretts Plumbing by a couple people because of their expertise.  Now let me tell you that people rarely take the time to leave reviews unless something goes wrong so take what the previous person said with a grain of salt.  I read reviews constantly if I'm shopping for a product or using a service; in this day and age you pretty much have to.  I've gone there three times for just a few cheap parts so take what I'm about to say for what it is, which is stellar customer service.  I'm not a contractor so I'm not spending a lot of money, so their motivation to please is genuine.  

I was working on a leaky kitchen faucet a few blocks down from the store and it was just kickin my @##.  I invested close to 6 hours trying to get that dang leak to stop.  I'm a handyman so I'm pretty good at fixing things but with this, I met my match.  The owner, Larry, was so willing to help me solve the problem while I was in the store.  We tried replacing the cartridge ($20) and the seals (he gave me for free).  Went back and went to work to no avail.  If I coulda thrown the thing out the window I woulda.  I called at about 4:50 to try to speak to Larry but he wasn't available so I asked the gentleman on the phone if he had any techs that might be able to help me troubleshoot the problem and he referred me to Terry, the service manager (Not a technician).  I spoke to Terry and told him my dilemma and he asked me where the property was and I told him and he said he'll right there.  This 60+ year old man hopped in his truck and buzzed down to help.  He got there, worked on it for about 30 minutes and couldn't get the leak to stop so he went back to the store to grab another part.  He came back and worked on it for another 10 minutes.  No luck.  He then called Larry (the owner) and explained the situation and Larry came by too and together, after about 30 more minutes of working on that #$%#%$, they got it fixed.  Thinking surely I was gonna get raked for needing two people to fix it, I asked what the damage was and Larry said Don't worry about it.  Huhhhh.  I didn't think I heard him correctly.  They refused to take any money.  Terry lives more than an hour away and Larry came by to help after business hours and didn't even charge me for nearly an hours worth of work.  If you find any company that would do that, you better not lose their number.  

I will continue to use them and I will refer people to them because they went above and beyond when there was not motivation to.  Amazingly friendly guys and very knowledgeable.  

A customer for life

Please remember to post reviews about all companies you come in contact with but be weary about fake reviews as well.  There are companies out there that other companies hire to leave fake reviews so if it sounds really generic, its probably fake.   In this new era we're in, content and online reputation is everything so do your part to let people know.

I have used them for years. Always on time, nice staff, and good work. I called them again today for a water heater!

We had some work done under our mobile home and discovered a water leak.  Two people recommended Garrett Plumbing.  We called and explained the leak, the location under our home.  When the plumber came out he couldn't fix it because he didn't have the parts on his truck.  Tyler (the scheduler) called to set up an appointment for another day and hesitantly gave a weak estimate.  He explained the $28 per quarter hour labor charge.  The plumber arrived at 9 minutes to 9am, sat in his truck till 9, but charged us for a quarter hour because he was here before 9.  He worked efficiently, but discovered after 22 minutes that he had the wrong part; (notice it was just over a quarter hour?  Yep, got charged for that).  He was gone an hour to get the correct part and didn't charge us for that time.  He finished the job and we are very pleased with the work.  When he gave us the invoice we discovered we were charged $28 for the first plumber to come out and not have the correct parts.  We also had a $56 service charge that we were not aware of.    So them bottom line is, the work was fine, the hidden charges... not so good.

I selected Garrett Plumbing because they were close to my house and a friend suggested them ?? Big mistake !!!!! I had a small leak outside the house above the slab ... a simple fix ... three connections? They charged me for 2 1/2 hours ??? $180 an hour ... The plumber was polite and on time ... but should have showed up in a ski mask.  I would not recommend Garrett plumbing unless you can't find anyone else and have money to burn.

I just had to have a complete re -pipe on my home. They weren't the cheapest or most expensive but I felt comfortable with their knowledge on how they were going to do it. Gary's estimate was spot on and I couldn't have asked for more respectable young men being in my home. They were on time and when they left they cleaned up after themselves. Class act all they way through

We have called on Garrett's services for several years.  We know they are a reliable business with professionally skilled & friendly plumbers.  However, this past Monday, 12/20 we found a new inconsistency with their dispatch that was never there before.

On Monday, 12/13, I called to schedule Carlton (THE BEST) to come out & install a new sink faucet assembly.  Carlton has come to our aid 2 previous calls and he not only knows his stuff, he's extremely friendly & bends over backwards to help with anything.  No hesitation.  He is awesome!  The person I talked to on the phone said he would schedule Carlton to come out on Monday, 12/20 from 9-11am.  That day comes.  At 10am I called Garrett to confirm that Carlton was on schedule.  When the office person (we'll call him Josh) answered the phone, I got a short, yep and they hung up.  I called back at 11:15 and was told by Josh that Carlton just called & said he's 5 minutes away.  So I waited.  Thirty minutes later, I start calling the office.  Ring, ring, ring.  No answer.  Six times I called getting no answer.  Prior to this, after every other time I called got an immediate pick-up.

[FTR, the only reason I did this much is because I know this is an office issue & has nothing to do with Carlton.  Plus I know from experience that this is not how poorly they usually handle their business.]  I waited about 10 minutes to calm down & called again.  Josh picked up and before I could say anything, he immediately said, GarrettPlumbingholdplease.  I hung up because now it's after noon and I'm feel like I'm getting the runaround by a company that doesn't run like this normally.  I am angry about how I'm being treated and about what a terrible face they're putting on an otherwise good, solid business.

Long story short, 10 phone calls (as counted from my phone's log) & being put on hold for 8 minutes, it was established that Josh misunderstood Carlton's schedule, apologized & said that Carlton would be at our house between 11 & 2.  I told Josh that at 2:01, if Carlton's not here, we're done with their business.  At 1:45, we saw the Garrett Plumbing truck in front of our house.  Carlton had arrived and took care of us as always.  I do not blame Carlton for anything that happened with Josh.

Whoever Josh actually is, he has now offered Garrett the opportunity to give him much more extensive customer service training.  Customers are not an interruption of the day.  They are the reason you have a business.

Thank you Garrett! Excellent job in finding a mystery leak soaking my guest room carpet. Traced it to a leak in the tub tiles!!!! Also referred me to an excellent Tile man, Mike Thuro Tile who also did an excellent job. Thanks again.

If you're looking for a plumber that's fair,honest,has integrity and trustworthy...these are your guys. They are locally owned,not a franchise of some big chain. They will make sure that you are a satisfied customer...period. I've been living in the same house for 32 years,Garrett is my plumber.  Many thanks to Larry and the crew for another job well done!

My condo needed some overdue attention and Garrett Plumbing was highly recommended to me. The serviceman was Brian and he was prompt efficient and knowledgeable. I had a leak and needed several other upgrades. Everything looks and works great.

We had a problem that happened quickly and water soaked our carpet by the time we found out. We shut off the water to the downstairs bathroom and I called Garrett. They said they would have someone out that afternoon and at 1:20, Carlton Hughes was at our door. He was fantastic. He explained everything that he needed to do and did not charge us for the time he spent going to get the equipment he needed for the repair. It took four and  half hours but he fixed our problem and even suggested a solution to the soaked carpet. If you are looking for professionals who charge reasonably, come out on the same day that you need them and truly care about their customers, use Garrett Plumbing. They are the best in the business.

Writing this immediately after Garrett Pluming left because I want to give credit where due. Our plumbing system was suddenly backed up where our toilets wouldn't flush and the bathtubs were full of septic in a matter of minutes... so I called Garrett Plumbing since they are located closest to our house and left my info with the receptionist. About 30 minutes later, Larry, the Service Manager called to ask what the issue was, which he deemed and emergency.. and it was! He said he would see if/when he could get someone out. 30 minutes later he calls me back saying Ed is on his way and will be at our house in 20 minutes. Thank the lord! Ed arrived soon after and got straight to work, and snaked our whole system. About an hour later and we were back in business, problem resolved. Five stars to Larry and Ed for saving the day, as we were in full panic-mode before they arrived. Highly recommend these guys for being so quick and efficient, especially on a Saturday!

Terrible service, rude service personnel, overpriced plumber!! They don't fix what is needed until they have replaced everything.

I called Garrett Plumbing for the first time and they sent out Steve who was here 15-20 minutes tops. He removed the toilet, put paper towel in the hole and said he would leave the ticket open, to call back after I got the wall repaired and they would come back  to reset the toilet. I called a handyman and he replaced the wall but I needed extra time for it to dry before I could paint it. So I called Garrett and ask them if they could come a little later to put the toilet back on and Taylor was very rude and grumpy. I really don't think people who work the phone should be rude and grumpy to customers. Brian came back to reset the toilet and did a good job except I think he left the paper towel in the hole because after he reset the toilet it wouldn't flush without backing up. It took him extra time to finally get the lines cleared. When he wrote up the bill they were charging me an hour for Steve's time and an hour for Brian's plus service charge and supplies it was over $300. I felt it was an overcharged and called the office and got Taylor who was grumpy and rude and argumentative. He did reduce the one hour to 30 minutes  but that still was an over charge.  And the fact that the line was clogged I shouldn't have been charged because the guy left the paper towel in the hole.  Needless to say I will not be using Garrett Plumbing again mostly because of grumpy Taylor.

I had a new kitchen sink and faucets install in kitchen and bathrooms. Larry is very meticulous and took time to make it perfect!! His partner Ed was great too as he install two new vanity faucets. Great job guys!

We needed our hot water heater replaced as it was leaking badly. It is located in our garage and as per code it is on a 6 foot high platform. Larry, the general manager, came over promptly to assess the situation and what was needed. He gave us an estimate and told us what type of hot water heater they would install (a Rheem Pro Series). The next morning Larry himself came over and disconnected the water supply,etc. to prep it for the techs who would be coming soon after to do the actual r&r.  In a short time Doug and Carlton came and did the actual replacement. They were very cordial  as well as super-competent  in doing the job. To sum it up we are very happy we called Garrett and would absolutely recommend them to anyone who is in need of a professional plumbing concern.

Plumbing work was completed great at our beach condo even though took twice as long as it should have and plumber had to leave for 90 minutes to get parts. Reason for 3 stars is the phone person is horrible and clueless. Do your business a favor and fire him!