Description
When quality and service count we are your first choice because we guarantee your satisfaction and I am here to keep that promise, Chuck Detari (owner). Complete plumbing service, repairs and replacement. Tank water heaters, tank less water heaters, electric water heaters, gas water heaters, solar water heaters for domestic hot water, leaks, leak detection, re-pipes, Water softeners, water filters, water conditioning, drain cleaning, sewer cleaning, drain replacement, sewer replacement, faucets, sinks, toilets, tubs, showers, garbage disposals and much more.
HISTORY
Established in 1988.
Chuck's Plumbing was started in 1988 by Chuck Detari, a 2nd generation master plumber. We have evolved from a commercial and residential construction, remodel and repair plumbing company to a more focused residential service, repair and replacement company. We offer quality products and services with the best guaranty in the Tampa Bay Area.
ABOUT BUSINESS OWNER
My name is Chuck Detari. I am a 2nd generation plumber. I started Chuck's Plumbing in 1988 because I wanted to provide great service and quality workmanship to the home owners of the Tampa Bay area.
SERVICES
Emergency Services, Water Heater Repair, Faucet Repair, Bathtub & Shower Repair , Pipe Repair , Sink Installation , Water Filter Services , Drain Installation, Gas Line Services, Sewer Services, Water Heater Installation, Faucet Installation, Sink Repair, Drain Cleaning , Leak Detection , Toilet Repair , Bathtub & Shower Installation, Garbage Disposal Repair, Pipe Installation, Toilet Installation, , ,
Reviews
Excellent! No better way to describe them. From the persons who answered the telephone (Chuck himself, and Daryl), to the plumbers (Vinnie, Bobby & Richie), bar none, every person was polite, helpful, knowledgable, informative, courteous, and treated our home as if it was their home (shoes off, covered everything). We were offered immediate assistance (which we deferred until Monday), informed of pricing up front, and as we went along depending on what was found, which they showed us in pictures, accompanied by explanations of options and likely outcomes. There was debris (tile pieces from a previous owner) and sludge buildup in the pipe where the toilet, bath and shower joined. In a addition, the pipe is angled slightly downward, so there is some back flow. They visualized this with a fiber optic video camera (and checked all the rest of the pipes in our home and out to the street). They cleaned out the debris and sludge with a Jet Spray, and recommended the best way to keep the lines flushed to try to avoid future problems, and hopefully avoid digging up the entire line to correct the angle. They then showed us the after pictures, so we could see the pipes were cleared. We feel they were extremely professional (yet friendly), and performed high quality work for a fair price. We give Chuck's Plumbing our highest recommendation, without any reservation!
Chucks plumbing has predatory pricing. We had them out to install a kitchen sink faucet. The trip fee is $49.00. This was understood. when they got to the house they said it would cost over $300 to install the faucet (we already had the hardware). I sent them home paying the $49 fee. We installed it ourselves over lunch in less than 45 minutes. Their effective hourly charge would have been over $400 an hour.
They are counting on you not wanting to waist the $49 trip fee. Do not use them!!!!
Correction--- Chuck is correct, the quote was $288.00. again Me, an experienced person installed this in less than 45 minute. Extremely over priced.
Fair prices. Here on time. Dennis ...best plumber EVER! Diagnosed problem and saw through to completion. I will never use another plumber!
Chuck's Plumbing was the preferred installer recommended by the manufacturer of a device I purchased, which is the only reason I allowed them to work on my plumbing instead of my preferred plumber, figuring they would provide expert installation and service given the high price point they were charging for their service. The only positive thing I have to say is that the install was performed in a timely manner. Looking at the install, it seemed excessive pipe dope was used, however not being an expert myself I didn't complain figuring the work was done and the chemical taste to the water went away after a couple weeks. Unfortunately, a few months later, one of the fittings they used cracked resulting in a significant leak. Since the device was on my water main I needed emergency service since the leak required water to the entire house to be turned off. Timely repair was especially critical since I had 30+ guests scheduled to be at the house the next day for a party. When I called, I advised of this and was told that some point between 8-11 AM the next day was the best they could do, as they do not provide any type of emergency response service. I inquired if they could at least make sure that I was the first appointment of the day promptly at 8AM and was advised they could not do that and it may be as late as 11:00, which I advised was not acceptable. I was told they weren't going to go out of their way to repair a leak, at which point I reiterated it was a substantial failure necessitating water to the entire home to be shut off and advised that if that's the best they could do they should go ahead and get me on the schedule and that I would call back if I was able to get someone else to come out sooner. I called back a few minutes later after securing another plumber and inquired where I should send the bill since they were unable to provide timely service to repair their defective work, at which point I received a profanity laced tirade advising me of what a horrible person I was, was told never to contact them again, and was hung up on. The plumber performing the repair advised that it appeared the stress crack in the plastic was due to Chuck's Plumbing over tightening the connection, resulting in eventual failure. After their substandard work resulting in the only substantial water leak I have experienced to date, I would strongly caution others to avoid them in favor of a more trustworthy company that will treat you right.
Just got cussed out by a plumber. The actual owner, I think of the plumbing company. Chuck's Plumbing The Plumbers Arrived on time. When I took them to the under the house access to where the clean out was and tried to explain the situation, he started yelling at me telling me he wasn't going to take his equipment under the house. He would pull the toilet. Before I could say anything he said,Listen Motherf*$%ker I'm the professional and you're not telling me how to do my job. I said, I'm not telling you how to do your job, I'm just trying... He cut me off. I was still willing to work with him or talk to him, but he called me the same name again. I told him to leave. I said he was being ridiculous. I asked his name and he said I'm Chuck Motherfker.
This literally happened in the first 3 minutes he was there.
When I called I said the cleanup was under the house. I warned them that this would have to be under the house.
I know people are high stress right now, but I have never had aprofessional talk to me like that.
I'm actually proud of myself for keeping my cool. I wouldn't trust him around kids or my wife with rage issues like this.
Called about a small leak at the water meter box. Was quoted $419. I said no. Got home and repaired it myself for $15 in no time at all. I think it's actually the City of Tampa that should of made the repair. Still paid the service call. Yikes
Reliable, speedy, professional, friendly, communicative, and affordable. What else do you want when the plumbing in your abode goes awry? Well, maybe you and I want a miracle where the plumbing self-heals but, since that isn't forthcoming, Chuck's plumbing is the next best thing!
They've always showed up when promised, Vinnie always explained what he was doing, did what he said, and got the results needed! Thanks Vinnie!
Cara C.
08/03/2018 12:00:00 SA
Fantastic! We have had 3 previous plumbers come out to do work in the 30 days since we moved in to an old condo. We experienced a host of negative results until we made our 4th attempt with Chuck's Plumbing. They came out same day we called, Robert knew his stuff like a pro, and solved our problem once and for all! Reasonably priced and no guesswork. We have found our go-to plumbers!
Friendly, helpful and did not seem to overcharge- service was prompt and we were kept aware of when service technician was due to arrive.
David R.
01/10/2020 12:00:00 SA
I can't give them a zero star because they don't have it but I thought this company was a good company to work for I came in early to fill out application asking me questions that I was uncomfortable with I told him to give me my application back you ripped a piece of paper and throw it in my face told me to get out of his office and called me a pussy ass b**** threatened to hit me he is not a safe person to work for someone that could treat a new employee like that not even an employee so please people be aware of Chuck Plumbing
I was very impressed with Chuck's Plumbing services. I called them and scheduled an appointment to view and discuss my problem and provide me with a solution. When Bobby came out, he was very friendly, courteous and very knowledgeable. He gave me an insight into what the problem was, the degree of damage and the need for a new solar panel. He gave me a quote and we scheduled a date for installation. They came out two days later and installed my Solar panel with no complications or damage to my roof tiles. They really came through. I would definitely recommend them to my friends.
Shari L.
08/08/2017 12:00:00 SA
This is the 2nd time that we have used Chuck's plumbing. Peter came out and did an awesome job even while having to deal with a bad storm approaching. Very friendly and professional! I will always recommend them to others.
I read some of the reviews for this company and called them to assist with a leak in the outside shutoff valve. Was treated rudely by a male answering the phone. After being questioned like a criminal, was finally told it would be $199 for someone to come out and walk around looking for a leak...if he had to go into his truck it would be $350. No thanks for the rudeness and 3rd degree.
Tara T.
02/09/2019 12:00:00 SA
I never leave bad reviews but I want everyone to be aware of this company's attempt to scam me out of hundreds of dollars.
First, no matter what they charge you a $49 fee just to come out, and wouldn't give any estimates over the phone. This should have been a red flag for me but I was desperate to get my issue fixed and the person on the phone was nice so I went ahead with them. Big mistake.
The worker they sent out was nice enough. However, all I had was a leaky shower head. This guy and his company tried to charge me $430!!!! Then after I balked at the cost he agreed to take $99 off, like $329 was a good deal. I was appalled.
Of course at this point I had to pay them the $49 fee for the guy to come out take a 2 second look at my shower and come up with this outrageous price ( no exaggeration either he just glanced at it and created this price on his tablet) so I sent him on his way.
So for the part that really frustrates me, as a woman with no plumbing experience I was able to change the cartridge, with some help from YouTube, and fix my leak in less than 10 minutes with the replacement piece only costing me $49.
I would NOT use this company. They are scamming people out of money. It's a totally rip off and they are taking advantage of people with limited knowledge of plumbing.
Fern R.
04/04/2018 12:00:00 SA
Found on yelp, definitely a winner! Excellent communication, very professional and responsive. Would highly recommend and use again
We had a major problem with 2 bathroom sinks..... back to back.... with wall in between..... Chuck's Plumbing sent Cleveland to unclog the drains...... This wonderful man worked his heart out to resolve the problem...... our drains are now functioning .... very nicely.... I cannot say enough about Cleveland.... and Chuck's Plumbing..... We will replace some pipes down the road............... and Chuck's will be the call we make.......... and thanks again to Cleveland..... I give him 10 Stars!!!!! :)
Melinda S.
03/04/2017 12:00:00 SA
Called as a new customer, and was able to get same-day service on a Saturday. Cleveland was my technician, and he clearly communicated with both myself and my tenant, gave me options for repair to choose from, and completed all repairs on site. Thank you! Will be back again.
We called Chuck's to have an outside faucet replaced and one of our toilets needed new parts - the next day the plumber showed up on time and ready to go. Bobby was polite and professional ( we hit it off immediately ) and quickly sized up the work. He took the time to explain what was involved to complete the work, as well as offered a few tips to keep things optimized and running smooth.
Bobby went above and beyond - he was efficient and did a great job top to bottom. We are pleased with the work and will only use Bobby from now on for any plumbing maintenance moving forward. I recommend Chucks plumbing - thanks Bobby.
I spoke with Chuck and described my situation. Wanting a tankless water heater, he suggested we look at the electric TO determine if we could set it up. He asked if he could call back when he was in the office and never did.
I can't say what kind of plumber they are because I didn't have a chance to evaluate. We had no hot water and I had to call another plumbing service to get the job done.
Claudia E.
06/09/2018 12:00:00 SA
using this company was a wonderful experience.
Mike is a great plumber who really cares about his job.
there were many complications that came up in his 3 days of hard work at my place, ( old plumbing and original equipment from '89!)
yet he always stayed positive and figured it out.
i have total confidence in Mike's ability and highly him and the Company.
his partner Kyle, who i met on the last day of work was polite and professional, and i was glad that Mike had his help.
i am sure he will have a great future with Chuck's as well.
great job, love my new sinks, faucets, and water heater pan!
Max P.
01/10/2020 12:00:00 SA
Got the water heater done. Wow. Over the top great. Put a metal shutoff on the top instead of the old flimsy plastic one. Really happy.
Christen H.
07/05/2017 12:00:00 SA
Bobby & Darryl are awesome! They did a great job dealing with my weird house, my yappy dog, and my ancient leaky faucet. I will totally hire them again. It was also very fast and affordable. Great work, guys! :)
Friendly and informed. Service guy saved me money telling me not to do unnecessary work.
Kate F.
04/11/2019 12:00:00 SA
A-OK Company. We had a leak (actually a lake) starting in our front yard due to a clogged overflow drain pipe.
I started at the beginning of the plumber names and went down. Chuck's was the first one with a great phone operator, she was SO nice and helpful. Then within 1.5 hours Dennis was at our house ready to snake the drain. After 45 minutes of trying he had to call in his supervisor. Supervisor came out they team worked the problem and we had our front yard back.
Total cost $99.
Yes, I would call this company again.
After putting it off for far too long, I needed to call a plumber to help fix our water heater in the granny flat over our garage.. It always had a bad smell and was over 10 years old, so I knew it needed to be fixed or replaced. I turned to Yelp for someone I could trust and called Chuck's. I was amazed that someone picked up the phone after 1 ring and amazingly, was able to get someone out the next morning (a Saturday)! The friendly voice on the other end of the line said that I would be getting an email with details about my job and with a picture of my technician (Bobby). Within a few minutes I received the email and sure enough there was Bobby's friendly face providing me with piece of mind on who I should expect the next morning. Bobby was a few minutes EARLY and jumped right onto the case. Within just a few minutes he determined the issue, found the replacement water heater in the nearby warehouse and was back a short while later to start the work to replace the unit. Bobby was incredibly personable, friendly and helpful. He gave me options on ways to fix it or to fully replace it. The final invoice was all electronic, iPad based and efficient. Overall, it was a fantastic experience that isn't often the norm these days. I highly recommend Chuck's plumbing!
I found this company from reviews posted and the reviews are pretty accurate. The company was responsive, professional, showed up on time; the work performed was very good and Dennis, the guy that did the work was very personable and professional. The cost was what I would consider high; certainly higher than I had anticipated but I ahappy with the result.
Used them again. Same result. I recommend them if your goal is quality.
Michael C.
08/03/2017 12:00:00 SA
Straight forward, honest, sincere sounds like a dear john letter just good old fashioned doing business as you would expect
William J.
02/02/2020 12:00:00 SA
Good response and very knowledgeable. The boys were playing football and broke the outside faucet - water spraying wild. I called and Chuck answered - our tech will call shortly. True to his word the on call plumber called and showed up shortly after. Great experience for an unexpected expense.
Jan F.
02/01/2019 12:00:00 SA
I found Chuck's here on yelp, so I thought it was appropriate to share my experience.
All the reviews were right! I scheduled the appointment to fix the hot water in my shower. Dennis came out, gave me an estimate and the next day did the repair. He was professional, kind, knowledgeable, and answered all my questions. I highly recommend Chuck's Plumbing!
We have used Chuck's for two of our properties in Tampa and they are absolutely wonderful! The appointment making process was easy and they were more than thorough with communication thereafter. I knew when and WHO was on the way which was nice to see a face before opening the door to a stranger. They do fabulous work and we will definitely use them again in the future!
Had service done today on my hot water tank due to issues, Christopher arrived before the appointment time which was great and looked the tank over and found it was the bottom heating coil that was not working. He informed me that the coil and labor would be covered by the warranty. I wasn't even charged for the service call. When he finished a hand shake was all that was needed. I would definitely recommend chucks plumbing to anyone looking for a great plumbing company.
I chose Chuck, because of the strong sense of integrity I sensed from the man. He was fair, honest and a gentleman to deal with. I have found so many issues with various tradespeople, but felt at ease and trust in dealing with the company from reception to the installing plumber. My tech was Vinnie a really nice guy. And this is my forgetfulness, but the assistant, I'm calling him an assistant for this review was informative, friendly and very professional.
Vinnie even came back to our house after already being home to check the electrical aspect of our hot water heater. It turned out to be the electricians issue, but Vinnie came without hesitation to insure the quality of his work and customer satisfaction.
Now really, how many plumbers can you say that about?
They have earned my continued business.
This is an update to the above 4/27/17
These guys are the best! It's a great feeling to work with a company and service techs that know what their doing and you trust!
Thanks again for great service.
Highly recommend! Only used their services once, but could not be more satisfied and impressed! Level of knowledge and customer service/follow up is outstanding. Don't hesitate to call these guys.
Mary B.
05/02/2018 12:00:00 SA
I'm very impressed with this company. The customer service from the first phone call to the actual service was awesome. The dispatchers were quick to respond and so friendly. Caleb fixed my kitchen sinks and was so polite, super friendly and easy to talk to. He cleaned the sinks when he was done and even offered to take his shoes off when he came in. He did a great job explaining the problem and also gave me some tips to help it in the future. I highly recommend and everyone should ask for Caleb!
John B.
09/01/2017 12:00:00 SA
This is the second time my family has used Chucks Plumbing. Both times we have had excellent service. Bobby was out today and changed out the valves on the solar water heater panel. He was on time and got the job done quick. I would recommend Chucks plumbing.
Kriste M.
05/03/2017 12:00:00 SA
What a great company! We had to replace a water heater. Scheduling was very easy. Mike showed up on time, was very thorough and competent. They sent an email before he showed up to let us know what he looked like and if he was on time. I loved that! We decided to use Chuck's Plumbing to redo a bathroom and met with Chuck to discuss ideas. He was very easy to work with and he was always careful to explain that there were other ways to stay within budget. (He didn't try and push the most expensive). I look forward to working with this company and will recommend them to all my friends.
I recently hired Chucks team to come & install a pan under my water heater and do a leak inspection, for my house that was recently inspected. I have nothing but good things to say. Honest, reliable, and all his techs have a background check performed. They even came a day early, due to a cancellation, which was very professional of them! I would hire them again for sure!!
Dan O.
07/03/2019 12:00:00 SA
Overpriced, but they get you by charging for the estimate. I do not consider them an honest and fair business. Go somewhere else if you want a good job done for a fair price. You will be shocked at their prices and end up paying this company for the estimate and paying someone more reputable to do the work.
Just got a new Samsung dryer with the steam feature.The delivery guys could'nt remove the water hose from my washer to tie it into the dryer via a splitter,so after a quick web search I called Chucks due to their decent reviews.
I called around 9 AM or so,and Chris arrived around 10:30ish,which is the time I was initially told to expect him.He called me ahead of time to let me know he was on his way.He could'nt remove the hose either,so he had to cut off the old spigot and weld a new one on.Sounds time consuming but he was done with that part of the job in around 10 minutes!The next part of the job included hooking up the water hose to the dryer. In doing so he had to remove the hot water hose to the washer and discovered calcium had built up to the point that it was virtually clogged.No wonder the water was not getting very hot while washing!
He cleaned out the receptacle where the hose connected to the washer,replaced the old hot water hose with a nice new stainless one,and tested it.Hot water immediately came out.He then connected the water to the dryer,tested it and once again success.
Chris also helped by positioning the washer and dryer back in place,which took a bit of patience as the dryer vent hose was not cooperating.
I would describe Chris's demeanor as friendly,calm and methodical.He worked quickly but accurately,and did'nt leave a mess for me to clean up.
Chucks is'nt the cheapest plumber,but if you want a job done quickly and correctly,it's worth paying a bit more;to me anyway.
Since the tasks I requested were accomplished very nicely,and the unforeseen problems (clogged hose and receptacle)were caught and fixed as well,I'm giving Chucks five stars.
This is the first time I've used them but will not be the last.Thanks Chris!
I moved to a new home the end of February and needed the refrigerator ice maker hooked up. It is working perfectly. About 10 days later, I noticed a small water leak under the kitchen sink. I called the company and they sent their tech, Vinnie, to my home within the hour. He repaired the leak in record time. The next day Vinnie and Mike came to look at the damage on my kitchen floor. (I had a new vinyl floor installed about 10 days prior) I know that Mike is a plumber with the company, however, he replaced the wood damage and installed new vinyl flooring. Mike was warm and friendly, he has true sense of humor and he is extremely professional. It was a pleasure having him do the work in my home because he is a perfectionist and detail oriented. Chuck's Plumbing is the most professional company I have ever hired. I highly recommend this company if you are seeking quality workmanship.
Judith Rost, Zephyrhills, FL
Chuck's plumbing were exceptional. There email notifications are informative and let you know who was going to come. The plumbers were friendly and gave us options.
JS S.
12/12/2018 12:00:00 SA
Excellent service from the beginning to the end. Even though I had a non-emergency item, they were able to send a tech out the next morning. I received a call when he would arrive, and even where he was coming from.
Miles arrived and was 100% prepared. He provided an out-the-door estimate that was not filled with caveats, or inflated prices, or any of that nonsense. I authorized the work on the spot, and he did a beautiful job! He even had to work around another issue, and nailed it.
Overall I am extremely pleased. Quality does not come cheap folks. You get what you pay for. Even though it was a bit more than I wanted to spend, it was worth it in the end.
This was my first time using Chuck's. I had a great experience. The tank seals on my toilet tank were leaking and after looking at the reviews online for different places, I ended up calling Chuck's Plumbing.
I was able to easily schedule an appointment with Darryl. He called me the day before to remind me and confirm the appointment and also called me on the day of my appointment to let me know my technician was on the way which was very cool. Also status updates were sent via email.
My technician, Michael Michniak, was great. He was my plumbing hero! He was prompt, very nice, knowledgeable, and he gave me all my options and explained them. He did a great job. He got my toilet up and running again with no leaks! Looks brand new! Thank you Michael!!!
I hope I never need plumbing work again but if I do, I would call these guys again. I felt really comfortable and I thought it was great overall service which made it worth it!
We have used Chucks Plumbing for many years. They are professional and reliable. They have done renovations and repairs in our home and we are always pleased with the work. Bobby was just here for some non emergency plumbing and he was very helpful and knowledgeable. I recommend Chucks Plumbing for all of your plumbing needs.
Bobby and Daryle came out on time and did the camera job I ordered earlier in the week. They also were able able to trouble shoot another problem I was having which enabled me to have my contractor fix at no additional cost to me. Bobby was very knowledgeable and advised me of my new home opportunities that could potentially become problematic in the future and services that would help rectify them. Grateful those were pointed out prior to the pool being put in. Definitely recommend Chucks Plumbing so far!
Chris S.
03/12/2018 12:00:00 SA
I didn't have a reliable plumber so decided to go to Yelp. Chuck's Plumbing received great reviews so I called them. Chris and his colleague were friendly but professional. I will use them again in the future.
Our shower handle broke and we could not turn the water off, so we had to turn the water off for the whole house. I called Chucks Plumbing and had one of their plumbers to my house within 2 hours.
Our plumber was Caleb, who did a great job! He was professional, courteous and left the work area spotless.
I highly recommend Chucks Plumbing and Caleb. I plan on using them again when the need arises.
Brian L.
02/07/2018 12:00:00 SA
I've had these guys out four times over the last year for various issues ranging from drain clean outs, to solar water heater repair, to helping us find a break in our sewer line. Good guys. All of the techs were friendly, personable and communicative. They show up and don't mind having a conversation about whatever. I've had Bobby out twice and he's a super nice guy. You're going to get the occasional up-sell, but there's no pressure or overbearing sales pitch. Prices are comparable to other plumbers I've used in the area, but they're trying to earn repeat business so they'll cut you some slack here and there. Work is performed as stated. I'll keep using them.
I had a shower issue that needed to be fixed. I found Chuck's plumbing online and since they had favorable comments from their customers, I decided to give them a call. This plumbing company provided excellent customer service from my initial call. I was able to get an appointment for the next day. My Technician Chris looked at the job and was able to explain what needed to be done in a comprehensive way. I agreed to have them do the job and I am completely satisfied. I would definitely recommend them and I will be using them again for any plumbing issues.
Called for some toilet maintenance, expecting to wait many days for an available appointment during an inconvenient time slot, but Chuck's team got me scheduled within 2 days during my preferred time slot.
Jared was my tech, very professional and helpful. He explained what was wrong and how he was going to fix it, giving me all the potential options and pricing before he started working. The pricing options were all-in, out the door pricing, none of that it's only $99... and then the final bill actually comes to $193.12 when taxes and labor are factored into the equation.
The work came with a 90 day warranty, which was extremely handy because there was a minor issue the day after the repair work. Jared came back out and fixed the issue, at no cost... no labor fee, no parts fee, nothing!
Jared even answered my questions about another issue I was having and he quickly solved the problem, now my sink runs smoother too.
I'll definitely be using Chuck's Plumbing for all my repair needs!
RIP offs! Jerks! Stay away!
There plumber wreaked like cigarettes and I am not kidding about this, but he stunk like urine! Disgusting! He gave me an estimate for installing 5 faucets. The sinks and plumbing were already existing. Just needed to hook up new faucets. His military discounted estimate was $1,523.84! I could not believe this idiot! I had to pay him $49.00 for this BS advice. No way would I use these guys.
I hired a different plumber (Al, he was great!), who did the job in 4 hours and cost me $400.00.
Cherie L.
03/06/2019 12:00:00 SA
Is it customary to leave a gaping hole in someone's house! $1200 job to change a pin hole leak in a copper pipe. I asked them to make it right and I got $300 back... was promised $550 but I'll take what I can get. I'm scared to hire another plumber and I need one.
Great company! Very fast, honest and did a great job fixing our leaky water heater. Will use again!
I've avoided finding a new plumber for a few years after my favorite regular plumber quit the large company I used to use. Then my tankless water heater had an issue so I tried Chuck's. They were able to schedule in 2 days which was fine as it wasn't an emergency- right before Christmas holiday so I am sure it was busy. We scheduled from 3-5 & day of they called to say they could make it earlier. On his way the plumber had a family emergency however they contacted me about it right away & were still able to send someone out during the 3-5 slot. The plumber they sent, Mike, was very knowledgeable & understood the issue immediately even before opening the tankless water heater (it was with the lines coming from the unit). He replaced the degrading lines, flushed the unit & also fixed a minor drip that had just started in the kitchen sink while the water heater was flushing.
As a single woman, I appreciate that they send an email showing their plumbers have a background check, when it was completed along with a photo of the individual. I also appreciate that once I like a particular person I can request that same individual come out for service (understanding that in an emergency I may need first available).
Looks like I have finally found my new regular plumber!
Do yourself a favor and do NOT call chucks plumbing!!! I wish I could have the option to give ZERO stars!!! The plumbers were very polite while charging 338$ to replace a faucet. Not including the cost of the new faucet. We said no thanks and payed 49$ service fee and we Installed the faucet in under 40 minutes over lunch!!!
We called Chuck's last night because we had a clog and potential break in our water main. Chuck, himself, came out right on time this morning and diagnosed the break in the line right away. He didn't pressure us to do anything or spend any money we couldn't right now, which a lot of plumbers seem to do. He gave us a very affordable and fair quote and got the job done efficiently and in a timely manner. We are so grateful we called him instead of anyone else. I would recommend Chuck to anyone in the Tampa Bay Area!
Chuck's Plumbing sent a professional out to provide an estimate on replacing our leaking, 18-year-old water heater. Their team member gave reasonable options within minutes, answered all my questions on the spot, and once I said Go, he had the job DONE within 90 minutes, despite having to go out and get the appliance. He also gave me tips and pointers about how to best maintain the appliance, safety, and some information about my home's plumbing that I didn't know before. Chuck's efficient, knowledgeable, no-BS service has won me over. I'll call them again next time I need plumbing work done.
Great work...Mike and his partner showed up on time and got the work done in a timely manner. I had a water softener installed. Nice unit..not the cheap home depot stuff. This is a top notch company that lives up to their reputation. I chose Chuck's based on their yelp reviews and they didn't disappoint.
Had a pretty basic leaky sink and one severely borked shower. Dennis came to my rescue and over the course of two visits got it all fixed right up.
The work was well done and efficient. Yeah it was expensive but that's more than likely because it was a big job.
Chuck's plumbing was a good choice. Thanks Dennis!
Scott M.
10/05/2018 12:00:00 SA
I was so impressed chuck's plumbing! I was forced to get pause my Netflix marathon or an hour and write this review.
Daryl, parked his company truck in front of our house, hopped out , approached our home, courageously greeted my crazed barking dog as if he was his own.
SPECIFICALLY, what impressed me most about Daryl was his ATTITUDE.
It is RARE to find anyone these days that genuinely, Seems proud. Daryl might have well been serving the international space station, AND I might have well been the King of England. This young man took his job so serious and with such Pride,
At one point I asked do you think you can get it done today? reassuringly he chuckled and said , 'No Problem!'
the work was completed quickly and could actually be described as art(I should post a photo) I was speechless. I'll never try a different Plumbing company
signed,
Scott Myers
lifelong Chuck's Plumbing customer
Lauren N.
09/08/2019 12:00:00 SA
Wanted to take a moment to share my most recent experience. Let me preface this by saying the first time we used Chucks we had an awesome experience. Hence, why we reached out again for a leaky faucet. This time however, was completely different. Office staff is great, but the plumber that was sent out was rude, argumentative, and just unprofessional. Daryle came out the first time and convinced my husband and I that we were basically crazy and our faucet wasn't leaking and it was bone dry. The next day we had water pouring out of the base of the faucet and went through 10 soaked towels in two days. Called Chucks hoping they would send someone else, but the same gentleman showed up. And guess what!? He said there was no leak and that I must have washed dishes and splashed water or gave my babies a bath and got water on the counter. So basically blaming me and in my mind, calling me an idiot. Mind you, under the sink was wet too. He literally argued and didn't bother to take apart the faucet when we suggested that might be the problem. Then he tried to charge us $50... THEN we got an email with recommendations from the technician for a $500 faucet and multiple $4000+ water softener!??? and guess what? We are still experiencing the leak and have towels surrounding the faucet. Haven't washed dishes or my children in the sink... so not sure how the water ended up there.
Anyway, like I said, first experience was great, but this most recent one was extremely disappointing. I felt strongly about providing this feedback.
K P.
12/03/2018 12:00:00 SA
I called to ask for an estimate on a very straightforward job...one that should not have required someone to actually physically come to my home to give me an estimate. I was informed that they HAVE to send someone for any estimate that they do and that there is a $50 charge for that, regardless of whether you end up hiring them for the job or not. I'm sorry, but that is absolutely ridiculous. I am submitting this review in case it saves anyone else from wasting their time with these guys. I wish I hadn't.
Edit: I don't have a problem with the fact that they wanted to see it in person before giving me a price. I have a problem with the fact that they wanted to charge me $50 for that. I spoke to several other companies afterwards who were all happy to give me free estimates.
Janet K.
10/12/2014 12:00:00 SA
This was a shot in the dark call of desperation after two other plumbing companies did not return my calls. The plumber, Vinnie, arrived on time, explained everything that needed to be done and gave me an estimate that was reasonable. He completed the work to my satisfaction (including two other leaks that were not the reason for the original call). He completely cleaned up the work area before he left. I could not have been more pleased with the work. I would definitely recommend them and plan to use them for future plumbing issues.
After having two other plumbers unsuccessfully attempt repair of leaky copper pipes in my main bathroom, I was extremely frustrated. The aforementioned plumbers had warned me that I would likely need to repipe the entire house to alleviate my problem. I was in the midst of other renovations and could not budget for a whole house replumbing job. To make matters worse, one of the other 2 companies had attempted a shoddy repair that did not hold, and even created a leak in another area of the property by air testing the system, and then turned tail and ran after leaving my property in disrepair. I was at wit's end and very wary when I called Chuck's, but then Chase came out to assess the problem. He assured me that the repair could be completed in the bathroom and I could avoid re plumbing the entire house right now. His plumber Cleveland came and completed the repair, and the cost was reasonable. Cleveland was polite and expeditious. The quote included drywall repair and that service was also completed quickly and neatly.
Huge thanks to Cleveland and Chase. I will call Chuck's in the future.
Natassia R.
03/06/2018 12:00:00 SA
If I could give it no stars I would. Caleb, came to my house so that I could have him look at a clogged sink the first thing he said to me when he walked into my house is all you have a really nice house, looking around my house like some sort of a who knows what making me feel completely sketchy. Then asked me where I worked. Proceeded to say how very lucky I was to live in such a nice home. Has a Nazi star on his elbow, quoted me $1000 for garbage disposal told me it was the asshole price, gave me two other prices along with that and told me that the fee was $50 if I did not have any work done it wouldn't go towards any work. He stood by my bedroom door while he waited for payment which I thought was unbelievably disrespectful , totally sketchy,Then he proceeded to tell me I wasn't getting my money back!!! Watch out and be careful cause they have some sketchy people working for them !!!
Boy, am I glad I hired these guys!
After getting the run around from 2 other plumbers, and after Home Depot completely failed, I tried Chuck's. And they totally came through.
They showed up on time, on short notice, and honored a 9 month old quote. I already had a 3 stage water filter I wanted installed, and wanted to purchase a new 40 gallon tall electric water heater and have that installed at the same time. I paid a total of $1349, gladly.
I had priced water heaters at Home Depot and they *seemed* cheaper, but I think Chuck's ended up coming pretty close, and you can't beat their service. When I asked a plumbing associate at HD about a water heater purchase with installation, he told me to call the 800 number on the side of the water heater! Ok, I tried that, even though I thought it was a bit impersonal. I was told over the phone (grumpily) that a supervisor would need to call me back within 2 days, which never happened.
Chuck's on the other hand, were polite and professional from the first time I contacted them.
Look for deals on Angie's List, where you can get a steal on Chuck's coming out to evaluate the whole house and give you quotes for fixing anything and everything plumbing. No high pressure sales, love it!
Michelle M.
06/02/2017 12:00:00 SA
It was time to replace our 16 year-old water heaters so we contacted Chuck's Plumbing.
Our repairman, Mike, and his team were so professional and knowledgeable. Chuck's Plumbing discussed the pros and cons of each water heater option so that we could make the most educated decision. Paying a little more to get hot water instantly throughout the house was a no-brainer. We also discussed several options for water softeners and descalers and I think we will have Chuck's Plumbing return soon to add a water heater descaler to our home.
We received numerous confirmations for our appointment and Mike showed on time, as promised. His team was so courteous and everyone cleaned up after themselves so there was no mess after their visit.
My husband and I will be using Chuck's Plumbing on all plumbing related matters in the future.
Aaron S.
11/02/2018 12:00:00 SA
Chuck's was the best plumbing service I've used in my 25 years as a home owner with a house built in 1961... there's been quite a few.
As with all almost all plumping problems, I need one to magically appear the instant my kitchen sink backed up, this was close.
When I called I was greeted professionally but warmly, which is always a good sign. Unlike most other services I've used, they were able to give me a same-day appointment between 3 and 5pm. I received a call from Chuck's around 2pm saying that Cleveland Alexander would be on his way, and that I'd been sent an email with his picture and confirmation of a background check, so I'd know whom to expect. This was the first time I'd had a business provide this for a tradesmen and I wasn't sure it was necessary but I have to admit it made his arrival more comfortable, what a great idea!
When Cleveland arrived he was great. He was friendly and professional and it quickly became clear that he really knew what he was doing. He was old-school. He explained ahead of time what the problem was and exactly what my costs would be. He took care of the problem in record time and then was very thorough in explaining what he had done to correct my issue and what my warranty would be for his work.
I will only use Chuck's in the future!
I just bought a new home and it came with a few issues. I was considering attempting the fix myself, but after hearing what could be some possible issues with older homes, I decided to call a professional. I was able to secure an appointment within an hour, and was greeted by Cleveland at my home. He was professional, courteous, and shared a ton of information with me. He is a top notch employee. Within an hour, he was able to resolve my kitchen sink backup and gave me some pointers of what we should do to improve the plumbing under our kitchen sink. Glad I called these guys, they will be my Go-To in the event I need help again.
Lola A.
08/11/2017 12:00:00 SA
I will definitely use Chucks's Plumbing for my future plumbing needs. Chase was very swift and courteous. He took the time to explain everything that needed to take place. Even when he discovered he had to go searching for the part needed.
Mike, actual plumber who came to my house and perform all of my services, was excellent! I had an issue with my upstairs shower and Mike figured it out quickly. To fix the shower's functioning required replacing my shower valve which could only be accomplished by going through drywall in the hallway outside of the shower. I was informed prior to beginning the service of what my charges would be including the drywall patch. When Mike came back to patch the drywall, he wasn't able to sand the wall due to drying time and other jobs he had to complete elsewhere. I was phoned by Darryl after Mike had left and told I would NOT be rescheduled for completion of the job I had already paid for in full ($978) until I was ready to install a water softener which I had asked to receive an estimate on installing. I had explained that I am a single mother of two children and needed to save some money for the costs of the water softener and installation especially given I did not anticipate the high cost of fixing the shower, but Darryl would not schedule a time for Mike to complete work on the job for which I had already paid. Darryl stated he would phone back to schedule ALL of the work in a few days, but now one week later I have yet to receive a call. Thus, I now have a large section of drywall in my hallway which I will figure out how to fix myself as I have lost trust in Chuck's Plumbing to complete their job.
Arnitra M.
10/10/2019 12:00:00 SA
Chuck's plumbing was great. Darryl arrived an hour after I called the issue in. He fixed my problem within the hour and did a great job. Quick and easy!
Very bad experience with Chuck. After he arrived late he looked at the current hot water heater that needed replaced and gave 3 options. I won't divulge his prices but they were very high. Once I started to question his hourly rates he got very anger and raised his voice and stated that he didn't negotiate prices. And that even after I told him I had another unit. I understand he needs to make a profit but his prices were way too high. His $200 permit costs are also high compared to other quotes. He stated that he is not In business to provide the best pricing nor does it seem that he cares about establishing any kind of relationships. I told him that his behavior was unprofessional after he raised his voice and became demeaning and then he tried to blame it on some family issues .... really?? We all have issues in our personal life but being a professional means that you don't mix business with your personal life. After I suggested to try to lower the price by me purchasing and delivering the hot water heater myself he didn't have a good answer and tried to blame it on logistics and coordination challenges. It was apparent that Chuck was only concerned with one thing ... making a quick buck. As a side note I called a plumber I used many times for my business and his prices are around 120% less. Needless to say I will not be using Chucks plumbing in the future.
Robert B.
12/07/2017 12:00:00 SA
Called Chucks after another company had messed up our booking. They sent Cleveland over to install a 40 gallon electric water heater. He did great work and had an awesome attitude . Will be calling and requesting Cleveland for any of my future plumbing needs.
Daryle and Vincent came out and repaired our gas hot water tank. They arrived on time and did the job efficiently. Good service
Nr P.
01/08/2019 12:00:00 SA
It's the rare business that really, actually cares about you. Mostly, they just want to get the job done as efficiently as possible and get paid. However, you do have the right to expect that if something goes wrong, that the company will have enough conscience to make it right. We chose Chuck's Plumbing because they had a high number of five star reviews and I thought we could trust them. But a business should be judged not by how they perform when everything goes right, but what they do when they're tested and everything goes wrong. This was a messy job, but they didn't rise to the occasion. I am disappointed with this company, their business practices, and their work.
Communication was poor, and they dodged giving me the price, despite my repeated requests for an estimate, until the job was done and I couldn't do anything but suck it up and pay. The price was then revealed to be extraordinarily high ($2000), about twice what my neighbor (a retired handyman) said I should expect.
They also installed the wrong size water heater. It doesn't provide enough hot water for anything more than a five-minute shower or a half-full bathtub every other hour. It's not at all enough hot water for a family, causing arguments and tension in the house and fierce competition for the limited hot water. A relative has a medical condition that requires baths, so we've been forced to boil water on the stove to dump into the tub, which is ridiculous and highly frustrating. The company refuses to offer any solution or apology, and we can't afford to have the entire job redone.
They claim that the new water heater is the same size and caliber as the old, but I have photographs of the old one and it was obviously bigger. It was a tight fit in the cupboard it was in, and this one has plenty of room on the top and the sides. Our old water heater also was capable of filling our bathtub to the top with pretty scalding water. I don't remember ever running out of hot water before, and now we run out almost every day.
Again, I don't know what happened here and I don't know if it rises to the level of a lawsuit or a complaint to the Better Business Bureau or Consumer Protection, but I do know that I'm extremely dissatisfied with the outcome and that they're not willing to make it right or even apologize. I can't in good conscience recommend this company, and I really just wish I had used anyone else.
Chelsea P.
01/10/2018 12:00:00 SA
Chuck provided outstanding customer service when my tank water heater suddenly failed after 16 years. I previously had an appointment set for an estimate for a tankless water heater, softener and conditioner for the following week. I called the company and told them about my tank suddenly leaking and Chuck came out the very next day and went over all my options, tested my water, and even noticed a couple other items that needed fixed. My water heater failed on Friday, I now have it installed on Wednesday. Jared and Mike were amazing installers who answered all my questions and entertained my interruptions while I watched some of the work taking place. They were very professional and ensured that the garage area was clean when they left. Truly amazing! Chuck was on the property when I came back home and re-tested the water, and to answer some last minute questions I had. I truly can't state enough, that this is an amazing company to contract with for your plumbing needs!
Mike from Chucks Plumbing came out to my home to install a faucet, soap dispenser, and garbage disposal after a recent kitchen remodel. He was very professional, friendly, knowledgeable, arrived on time and did an awesome job! Would definitely hire again for all our plumbing needs!
We had used Chuck's two years ago for an emergency repair, which they handled perfectly. When it came time to replace the kitchen sink and faucet, we asked for Chuck's to provide a quote. They were a little more expensive (less than $50) than another plumber, and just slightly less expensive than a third. I didn't hesitate to give Chuck's my business again, since Bobby was genuinely concerned about keeping me as a loyal customer.
Bobby was able to come out the next day, and provided excellent quality plumbing service, as well as great customer service. He complimented us on our sink and faucet choice, was meticulously clean and neat, insisted that he double-check all of his work, and clearly explained a couple of options for the install (no extra charge, regardless of which option we decided).
I teach customer service professionally, and from the initial call to the quote, install and follow-up communication, Bobby and the people at Chuck's exceeded all of my high expectations. Highly recommend.
Superman Bobby came to my house to fix my hot water heater within one hour of my call. He was polite, professional, fast, efficient, friendly, helpful, knowledgeable, and really amazing at fixing things.He fixed my hot water heater within one hour, and he saved the day!!! I asked him to look at another small issue I was having with my kitchen sink for a few years and he fixed it right away!!!! He carries all kind of parts in his truck so I didn't have to wait for any parts!! Bobby is amazing!!!!!! He can literally fix anything and he's FAST!!! Bobby went above and beyond for me because I was a repeat customer- he is my HERO!!! Call Chuck's plumbing and ask for Bobby for all of your plumbing needs- he genuinely cares about his customers and takes great pride in his work, and he will go the extra mile to make sure you are satisfied!!!!!
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