Brandon Plumbing Services

Not sure who I spoke with, but this guy needs to work on his customer service skills. Will not be using his services!

Tim was very nice over the phone and answered all of my questions. He texted me his direct number while on the line with me to make sure I had it and said the plumber would be in contact to give quote and schedule. Mark, the plumber called within 15 mins giving quote and answering questions. And although we decided to do repairs ourselves this time, I will call them again if I ever need a plumber.

When other plumbers said no, Brandon said yes. We had an emergency situation after another plumber had been out to fix the problem. Main drain pipe going to the sewer was blocked and the other plumber was told yet they ran their auger towards the house Instead of the street. By the time we realized the other plumber had screwed up it was after hours, sewage was backing up our drains, and we had tried to get them back with no luck, Brandon was not only able to get someone out but within 30 minutes. Within a little over an hour of us calling  the problem was resolved! It was a expensive being after hours but worth it in my opinion.

Did I mention it took 4 days to get the other plumber out here to do the job? Called last minute and told us they would have to reschedule the first time, arrived without an auger (after telling them they would need one) the second, and the third time they did the job so wrong that it got worse.

Like I said, Brandon was here in 30 minutes, knew what to do, and was done in a little over an hour after initial contact. Guess who is our first call from now on?

The rudest guy I have ever dealt with.  I called looking for emergency service and was told oh probably not til tomorrow so I explained I needed someone out today (as it was an emergency) so I appreciated his time and he went on to be rude hang up on me and then send me a passive aggressive text message.  I am mind blown to be honest. Not a professional company.

Well, what more can I say than 'five star service'? I called Tim at 9:00 am with an emergency request at one of my rental properties. Broken bathtub faucet handle and tenant unable to shut off the water. Within minutes he had one of his plumbers, Mark, scheduled to drive out. Mark coordinated via text and cell with both me and my tenant, arrived on-site at 11:00 AM-ish. Ten minutes later, the problem is fixed. Everyone's happy.

Had a leak in my dishwasher and had to remove.  Discovered the shut off valve was broken and had to turn off the water to the house.  Called Brandon Plumbing and they were able get to my house is just a few hours.
Had them replace all the valves under the sink, 3 in total.  Also had them replace a leaking hose bibb that had had a small leak.  Grateful they were able to get my water back on same day I called them.

Total for the 3 values and hose bibb was $982.55.

Brandon Plumbing saved the day.  I called many plumbing companies to help me out.  I had sold a home and the hot water heater went out the day of closing.  Tim was able to come over give me an estimate on the repair so that I could show the new owner that it was taken care of.  I appreciate his effort to go the extra mile for someone.  I would highly recommend them as most of us don't know a plumbing company until we need one.

Call around and you will find that they are price gauging customers double the cost of what other licensed plumbers charge. Tim is who I spoke to and it is most likely the same person others had a bad experience with. Gave Tim a chance to save face on why his prices were twice as much as his competitors and what his people would do to justify me paying double everyone else's prices and he said he didn't need to justify, which I guess I respect if he's the owner. $675 to clear a clog on a Saturday vs. $340-$360 through their competition. Call around, don't settle!

Excellent communication, showed up when they said they would (unlike the previous 3 companies I tried). David was great and insightful, highly recommend using them.

Great folks. Fast professional and no fluff. What you want when you need quick work done professionally.

I broke my outside pipe and water was gushing out. I called Tim at Brandon plumbing and Tim sent someone out in 5 minutes to shut off the water.  He sent someone later to fix my broken pipe.  I thought the price was very reasonable. And I am very appreciative

I feel like I struck gold with this company. From the moment I called them (picked from a Google search after calling several others in my area), the owner/manager Tim did a great job of listening to my issue (a newly discovered pipe leak behind the wall in my laundry closet), offering some suggestions, possible fixes, then scheduling an appointment the very next day. He even gave me his cell number in case I needed to reach him quickly. He and his technician Jim showed up the next morning, fully assessed the problem and got to work. They were both extremely professional and the work itself is outstanding. Tim himself turned out to be quite an interesting guy - during the repair job he and I talked quite a bit; very personable, friendly and positive.  It was beyond clear that these folks are a very customer-oriented company and that they care about and value those who hire them. My girlfriend and I almost asked them to stay for dinner, they were that good! Oh, and the price they charged for the repair was very reasonable. I am happy knowing that if I have any future plumbing issues arise that I have these folks to call. I know I am in good hands with an honest, hard-working, customer-oriented company.

I had a pipe leak under my kitchen sink. I called several plumbing companies and Tim from Brandon Plumbing called me right-of-way. I told Tim I needed the work done on that day because I had taken the day off from work. Tim took that under consideration and dispatched the technician to show up at my house before lunch time to assess the leak situation. Based on my conversation with Tim, his technician Jim was finishing up a job in Pinellas County and I would be the next customer. I must say, on that day we had very bad storms and Jim was running a little bit late. He called to let me know his estimated time of arrival. 

Jim was very polite, friendly and professional. During his assessment, in addition to the leaking pipe, he noted a leaking water supply valve. He took the time to explain and make recommendation on what he needed to do to fix both leaks. Upon my approval of the work, he contacted his office and within a few minutes I received a call from Tim with the estimate and the warranty work explanation. 

Jim did an excellent job; I am very happy with the result and Tim was very professional. I highly recommend this company; they are responsive, professional and affordable. More importantly, they provide quality work.

Thank you so much Brandon Plumbing for your professionalism !!!

We had an urgent situation with a whole house clog while my wife was 40 weeks plus a few days... Tim and his team responded quickly, and very courteously, to our situation and fixed the issue. The plumber on site, Ernesto was fantastic! He explained what caused the issue and how to avoid it in the future.
I feel fortunate that we will be able to find someone that did what they would say they would do, when they told us they would do it. Unfortunately that's not always the case. It's good to know there are still contractors out there you can trust.
I highly recommend Tim and his team and will have them on speed dial for any future needs.

Our garbage disposal was not working and our kitchen sink was also backing up. Tim was able to send David out in just a couple of hours to replace the disposal and kept me updated on times, cost etc. definitely recommend!

I had a main line from the county leaking into my soil and turning it into a mud pit.  I made the repairs myself, but when the water was turned on I found a new problem, a coupling further down line that had never been glued and broke.  After 2 days of sweating I called and Tim who hooked me up with his technician Stacey.  Showed up within a few hours.  He was honest and said that my prior work looked great and I could complete the job myself.  Being wore out, I had him complete the work.  Thirty minutes the job was done and I paid a reasonable price.  Great experience,  I would use them again in a second.