Bayshore Plumbing

Bayshore Plumbing was recommended by my builder in Tampa.  Before calling them, I called my realtor and good friend.  He confirmed he had heard positive comments about Bayshore Plumbing.  I called them at 8:45 a.m.  They committed to be at my home between 1-3 p.m. on same day.  I was quoted a price in advance for the work they would be doing.  

Richard was the technician who came to my home and performed the work.  He briefed me at the conclusion of the work and was very professional, well spoken and polite, and gave me confidence that the job was well done.

I highly recommend Bayshore Plumbing and will most definitely use them again for any plumbing-related task at my Tampa home.

This young man by the name of Jarod came by to install a new water heater. He did a great job plus he was professional, polite and one of the nicest people I ever met. I recommend BayShore Plumbing to anyone.

They refuse to work with anyone that works full time Monday through Friday. Even after having a water heater installed by them and other work done. After trying to make an appointment with them for a Friday afternoon I was refused and was told that people take off work for a plumber to come. So if you work full time Monday through Friday, look for someone else.

Wow!
I just finished a renovation at my home and have been dealing with contractors for a solid 6 months. So I have some recent experience.

BAYSHORE PLUMBING is exactly OPPOSITE of what I've experienced with EVERY OTHER SUB......
I called them to help me with a condo I'm rehabbing in South Tampa.

They called me 30 minutes ahead of when they were schedule to arrive. Like they said they would!
They showed up on time. Like they said they would!
They were prepared and professional. They got the job done.
Fast.

I WILL call Andie and Jordan and Luis again.

I had Bayshore Plumbing out to fix a broken shower valve. They had no idea where the valve came from so they took pictures of it to show a supplier. Several weeks later I received a bill of $392 for research to locate the valve. It would have been nice if they would have told me up front they were going to charge me a research fee.

The ONLY plumber I will ever call!!!
ON TIME
PUNCTUAL
POLITE
RESPECTFUL
CLEAN
Jarred is a must! I will be requesting his services in the future. He replaced my kitchen faucet and left everything CLEANER than when he arrived! (Now, there's a first for a plumber)

Just moved back to South Tampa and called this company to fix a toilet and two master bathroom sinks that bubble when the shower is turned on. Day after, problem still happening, but I figured I'd give it a week to see if it would go away since they had me buy a new part, but it did not.
A woman named Karen who answers the phone, told me I'd have to pay another $275 just for plumber to return. When I asked why I'd have to pay again since problem was not fixed, her voice changed and she became defensive/argumentative, asking if I had read the contract where it says there are no guarantees, that **** is 'our best plumber', asked why I waited to call back, stated over & over that it was toilet paper that clogged the pipes, etc. (it was definitely not a 'toilet paper' issue) and still demanded I pay
$275 again.
She spoke over me, cut me off, was rude until I was finally able to ask, 'Why are you arguing with a customer?'  She abruptly answered she would have a supervisor call and hung up on me!  How unprofessional!
I am a single mother, a retired Veteran (no Vet discount either) and have already paid them a total of $700 in the past couple weeks. The least they could do is come and see what the problem really is instead of just putting a Band-Aid on it!

Update:  Almost a week later and nobody has called me back.  I can't stand horrible customer service.

Just before Thanksgiving, we called the local family owner plumbing company we have used for years because our kitchen sink was draining slow.  After he snaked the drain, our washer drain overflowed.  He came back to snake that drain, but after trying he said there was a bad trap under the floor. He needed to tear up the tile floor under the washer to replace the trap, but we would have to wait after Thanksgiving.  He rigged the washer to drain out the window so we could continue to do laundry until it could be fixed.  We waited over two weeks.  When we didn't hear back from him, we called Bayshore Plumbing.  They sent someone out the next day.  He snaked all our drains and fixed the problem without having to demolish anything!  We now have a new go-to plumber for our whole family.

I have used Bayshore for over ten years. Out tankless water heaters went out during covid and they ordered and delivered and installed with such professionalism.  Jerry personally installed one unit.  Bayshore does it it right and they are hard working and honest

I called and asked for an estimate for a lack of cold water in one shower and replacement of some galvanized pipes leading to the house. They sent someone over the next day to look at the lack of cold water and the guy spent 20 minutes talking about his hobby of metal detection before even looking at the problem faucet. Then when he did look at the faucet he said it needed a new cartridge as the (brand new) one on it was jammed. I told him I would buy a new cartridge and replace myself if that was all it was. He then proceeded to tell me it would be $160 for the visit which was a shock to me since he didn't fix anything and I thought I was getting an estimate for repairs. Within 15 minutes of him leaving I was able to take the cartridge apart (something he didn't even attempt) and get the piece that was jammed freely moving again. This guy supposedly had 40 years of plumbing experience and I have ZERO years yet I was able to fix it with (of all things) a couple taps of a hammer and some needle nose pliers. I called to tell them I fixed the problem they couldn't fix and not to bother sending someone over to estimate the other repairs. I wish I tried the DIY approach before calling them out, what a waste of my time!

I am giving Bayshore Plumbing one star not because of the quality of the plumber's work, which was very neat, but because of what we were not told was a viable repair option at the time of service.
The job was simple: remove our broken toilet bowl and replace it with a new, one-piece toilet. Only the bowl was sitting on the floor when the plumber arrived - we had already removed the tank, as it was the part that broke. The plumber, Dan, only had to remove the two bolts holding down the toilet, lift it off, clean up a little, put on a new wax ring, and lower the new toilet onto the bolts. The old toilet did not wobble at all, and the bolts were secure in the floor, so I was a little surprised when Dan told me that one side of the flange had a small tear in it, and he doubted the bolt would fasten securely. Not sure when this tear occurred - possibly when he lifted the old bowl up? No way of knowing that. Anyway, Dan asked me if I wish to install a new flange, which would entail cutting, gluing, waiting for the glue to dry, etc - at least another hour's work, if not 90 minutes.

At this point he hadn't said that the bolt would not tighten AT ALL, merely that it might not be as secure as I would like, and I opted not to do the extra repair. As it turned out, when he lowered the toilet onto the new bolts, the one on the left did not tighten - in fact, it lifted right out, but I didn't find this out until after he had left, when I removed the cap to look underneath.

Dan thought perhaps the caulk, together with the one bolt, would hold the toilet down, if we weren't too rough on it and gave the caulk a few days to mature.

So here is my beef: NEVER ONCE did he mention that there was a simple repair in the form of a flange saver, an inexpensive metal part that is commonly used in cases such as these, when the flange is essentially good, but needs a little repair. I discovered this part after Googling flange repair.

When I called Bayshore this morning to voice my complaint, I was told by a very nice employee named Andy (Andie?) that the Master Plumber considered a flange saver nothing but a Band-Aid, and that is why Dan had not offered us the option.
Regardless of what the Master Plumber considers a proper toilet installation, a flange saver that would have held down the second bolt would certainly be a preferable solution to what we have now - one bolt and caulking - to hold our toilet secure. And he certainly should have told us about this BEFORE the job was finished.
I would happily pay for a flange saver and new wax ring if Bayshore Plumbing would send someone back to put it on for us, but that is not going to happen. It was not even offered.

I will not use this company again, even though they were highly recommended by a dear friend. Too bad - I was intending to refer them to my wide circle of friends and clients, all of whom are always looking for a dependable and honest plumber. I guess repeat business is not important to Bayshore Plumbing. They have lost a good referral source in me.

I have never had such awesome service. Not only was the scheduler polite and accommodating on the phone this morning, but the service persons-Jared - was so so polite and got the job done quickly and neatly.  They're installing a new water heater this week.  Will definitely recommend them to my friends

After 45 days of dealing with AHS and two of their recommended plumbers, we called bayshore plumbing last Thursday.  The scheduled was for 8-9am and Jarrod showed up promptly at 8am;  4 hours later we have a shower!  In addition to calmly explaining what needed to be done, getting it done and schedulling a follow up.    Amazing service,  which I strongly recommend.

I couldn't be happier with my dealings with Bayshore Plumbing.  I had a number of plumbing jobs I wanted taken care of at home.  I asked around for recommendations for a plumber.  One friend of mine had recently dealt with Bayshore Plumbing.  He had his traditional water heater replaced with a tankless water heater and he was very happy with the work that was done.  I decided to go with his recommendation and get an estimate to see how much the work would cost me.

Ron arrived on time to give me an estimate for the jobs I wanted done.  There weren't any pushy sales tactics that were used and he was quite nice.  Ron emailed me a detailed invoice that listed all the points that we discussed and the price that was offered.  I emailed back and forth with him about a few additional questions I thought of later.  Eventually when I decided to go with Bayshore Plumbing for my jobs the crew arrived on time, worked efficiently, and did a great job.  When they were done I was charged what was expected.

I've had Bayshore Plumbing out again for additional work and it was the same experience.  They were on time and charged me what was expected.  I will continue to be their happy customer.

We've had the guys from Bayshore in home more than once and everything they fix, stays fixed.  They arrive when they say they are going to arrive, are courteous to my family and honest in their pricing.

So let's start with the positive notes first. The plumbers at Bayshore Plumbing are very knowledgeable, friendly and professional. I have used them for various projects at my home over the last year or so and everyone that has came to my house has been wonderful. It's easy to reach customer service and if they are on another call I have always received a promptly returned phone call. Not only have I been able to get a plumber to my house the next day for serious issues, but they always give me an appointment time in a two hour window. If you have ever waited all afternoon for a repairman you realize how nice it is to not wait all day for the repairman to show up! Not only do they give a short time window, but they always confirm the appointments the day prior and call as the plumber is on the way.

The promptness and skill of Bayshore Plumbing is amazing, but here is where the company isn't so amazing... their pricing. Bayshore Plumbing is incredibly expensive. They charge $225 for the first hour and after the first hour they charge $112.50 for every additional half hour. I don't have an issue with this pricing plan for large projects, but this pricing plan makes me hesitate to call the company for smaller projects. I get it... gas prices are expensive and the time spent commuting to my house could be spent on another customer, but when they didn't have a replacement part for my water softener I had to pay $225 for the plumber to make a second trip to my house for 5 minutes of work. I ended up having the plumber check all the pipes in my house for leaks or clogs just so I could justify paying over $200 for a five minute project, but at the end of the day I was annoyed that I had to pay for an unnecessary visit just because they had to order a part. In my opinion they were completing the original project that they had not finished and so I felt that they should have only charged me for half an hour instead of a full hour. I don't mind paying a premium price as long as I am receiving a premium service.

Recently we went on vacation and had a leaky toilet. I suspected that the gasket needed replaced and this would be a quick fix. I didn't want to pay $225 for such a quick project so instead I asked if they could first descale our water heater. Descaling a water heater is usually a one hour project, but I figured I would rather pay $335 for two projects instead $225 for one tiny project. Customer service gave me a hard time about booking two projects and argued that the toilet might not be an easy fix and she would normally book these projects on two separate visits. I understood her concern, but there is no way that I was going to pay $225 for a potentially small project. I finally convinced her to book both projects together, but she told me she was making an exception for me and this is not how they make appointments.

Going forward I need to find a new plumber for small home plumbing projects, but I would continue using Bayshore Plumbing for major plumbing repairs.

This company does not know how to stand behind their work. My plumber fixed the job for over $200 and the next day the issue was right back. When I called to explain I was told that there Must be a different issue and that it wasnt their problem and I would have to pay all over again.

They were quick and friendly, good job thanks for coming out and for under $200 i might add