The Drain Guys

Reached out to drain guys and they were out the next day to take a look at my leaking faucet,good thing because we also had a leak under the sink Parker was personable and professional.and quickly changed the faucet and value.

We had a leak in a Saturday afternoon.
We requested a quote from 5 people.
Jay responded right away.
Rich did a great job and continued to provide us guidance which helped us navigate related repairs with insurance.

Initially The Drain Guys were extremely communicative about scheduling all the way through diagnosing the issue. Unfortunately, I received this text from then current tenant of the unit.

I've called and left messages for someone to come out and fix the issue but this has not been resolved.

Very responsive! I got a message within minutes and a crew out to help with my broken toilet the next day! Rich and Nick  were professional and friendly! Not sure the going rate for toilet repairs, but the cost seemed pretty reasonable to me!

Our storm drain was backing up (causing flooding into the basement) and Nick and Rich came out to deal with it -- they were excellent, very professional, communicated clearly about what the problem was and their plan for addressing it, got it all fixed fast, and gave us great advice on how to prevent it from happening again. I'm very glad we called them, and that the experience was so easy.

I appreciate their services .

Take a moment to imagine the internal stress created when the guest toilet started malfunctioning two days before my entire family came to town to stay for the Holidays-

After my husband tried a few, internet quick fix suggestions, I found myself riddled with anxiety, loading up Yelp Projects, while we discussed, how much are we able to spend vs just putting up 'out of order' and dealing with it after the Holiday season

Yelp Projects was a fantastic service- we were able to simply post a write up of the issue, our location, our availability, and our urgency- and businesses began to reach out with options-

Connecting with the Drain Guys eased a large majority of my anxiety right from the start- a friendly hello, a reassuring let's talk out options & next steps, and no pressure commitment.

Drain Guys explained there could be a number of issues that led to our style of malfunction, they offered to come out to do a consultation for free, determine what they think is going on, give us price quotes, and we can either fix it right then & there (they'd book enough time to get it done), or take our time to consider options (& they won't mind coming back when we're ready).

Most other competitors quoted consultation fees ranging from $60-120, just to show up, look it over, then tell us next steps (some stated the consultation fee would go towards the overall cost of service & some it was just a required add-on).

We opted for Drain Guys, not just because they were a free option, but because of their ease of talking us through the appointment, without making us feel obligated to get out our wallet before we get any information.

When Offried arrived, I was at work, and my husband handled the appointment. I felt this was best, as I stressed over our up to $1000 get it done now cap.
My husband texted me oof...that bad?!, I replied. Nope, turns out our toilet wasn't broken.

When we bought our house, the old owners had a stopper on the tank, allowing less water to fill, since they never used the guest bathroom, but since we use it frequently the toilet was never getting the quality flush it needed- desperate for deeper waters. Offried could have easily called us dumb, deep sighed at driving all the way out there, and left in a huff, but my husband said he kindly walked him through the different settings on our toilet, helped re-set all the bowls, gave advice about 'stages of water' in toilet life, and also spent time looking at the pipes, giving suggestions on the best cleaning agents based on the 'years' of our piping.

After the appointment, my husband told me I better do a great Yelp review, while also posting Offried's card to our fridge saying if anyone ever asks for a plumber we are a recommendation resource.

So here is the requested epic Yelp review. Thank you for being a pleasure to work with-thank you for hand holding that stressful, something is wrong call-and being a delightful service.

I've already seen a few looking for on facebooks, where I've sent photos of the business card. Must use!

Let me tell you. The Drain Guys was a needed call. I had my home gutted remolded 2016/2017 here in NE DC; Eckington,  and had my basement turned into an efficiency apartment with front entrance added  from sidewalk. I never heard the sump pump running in the unit before. Now I'm finally ready to start renting out the unit and noticed that the special plug, GFCI outlet, the one with red/green light that's usually in your bathrooms, kitchen, etc., or near a water source was always red.  Also, there was water in the sump pit. I plugged the sump  pump to another outlet and the water gushed on the outside which is good. But then, I only  got a humming from the sum pump afterwards. Clogged from all that debris that was in the pit?  I sent a request on Yelp and several plumbers didn't do sump pumps, another did, but their reviews had me a little nervous. Jay, owner of The Drain Guys responded to my request and says he could have some one the next day, Monday, between 12 - 4pm. I okayed that but asked they if his person could come earlier would be better. Well, the next morning, Chris called me and says he could be at my home around 10:15! And sure enough, while I did a little chore near by, Chris called around 10:15 and was at my home. Chris explained everything in detail and then gave me my options. He thinks the sump pump cord is triggering the GFCI outlet (safety feature) with the red light, to trip, but when he plugged in a large drill like tool into the outlet,  the tool didn't trigger the outlet . He says I could have an electrician look at the  GFCI outlet and see if it's indeed an issue and maybe getting it replace. If sump pump works with the new outlet, then good. If still an issue with the pump, could be something wrong with the cord on the sump pump and I would need a new sump pump.  He says  the $200 I paid for the diagnoses, etc.,  would go towards the sump pump even if I didn't choose to get a new one now; just to call them and they will honor the $200. I will  see if I can buy a new GFCI outlet or get  an electrician check out the outlet first  if need be.  The Drain Care Guys are getting my call again and for any  other work for my home for sure. BTW, just got a request from a potential tenant to look at the unit is reason why  I'm checking up on things now in the unit.  :o)

We used Yelp projects and got a couple responses within minutes. It was important to us to have a verified license plumber come assess our situation and fix it, so that's how we chose this company. Technician was responsive and timely and helped work with our schedule despite the 4-hour arrival window. Great repair and would choose them again.

The Drain guys are the best. I'm a first time homebuyer and my water heater was leaking. I was able to call Jay and get someone in the next day. Rich was very helpful and efficient when diagnosing the issue and installing the water heater. He was able to do it the same day and he walked me through the entire process. He made sure he cleaned up any mess from his work and even tightened my faucet. He answered every question I had as well, which was helpful for me. I found the company on Yelp and have had nothing but a great experience. They are prompt, reasonably priced, professional, and makes sure the job is complete before. I highly recommend them for any plumbing needs, you will not be disappointed.

Richard from the Drain Guys arrived shortly after I reached out via Yelp. He helped us fix several issues around the house including replacing two toilets and fixing a leaking pipe in our crawl space. The initial consult lasted less than an hour and he was back the next morning with all the supplies and the entire project completed within just a few hours! He was ready to answer any questions we had and the products he installed are of great quality and high efficiency! Buh-bye cotton candy toilets!!

We'll use this company again in the future.

Rich did a fantastic job. His finished work was as perfect as humanly possible and far exceeded my expectations. Higthly recommended

Great experience.  I had multiple small projects, some easier than others.  The guys were knowledgeable and accommodating when the original plans didn't work as planned.  The work was everything I could have asked for...

Very prompt, but definitely ripped me off. Charged me $800 to unclog a simple drain.  Will not recommend to anyone.

After checking with several other plumbers, The Drain guys came out and investigated what others said was the problem with tub gurgling when we flushed upstairs toilet. The identified problem quickly, replaced and corrected flow of bath drain and replaced tub stopper. Very friendly techs who always arrived when they said they would.

The Drain Guys treated us with a lot of care. They were willing to come out and find us a unit the same night. The tech that came out also explained the situation and work to be done thoroughly. Once we were ready to move forward they came and got the job done in the same day!

Thanks guys! Will definitely recommend and ask for help next time again.

Really disappointing experience. Was provided a 4 hour window, which is already pretty wide, but the plumber didn't arrive until 2 hours past this window. I understand things happen, but this is pretty disrespectful of my time taking off work to meet the guy. I was quoted a pretty steep price, but couldn't turn him away since I had already lost an entire day waiting. The plumber then had to leave for parts and arrived back with the wrong part and had to go back again. What should have been a 30 min fix took about 2 hours. Also beware they charge a 3% fee for credit cards, which is a little ridiculous when you're charging me hundreds of dollars. To top it all off, the plumber left a mess in the bathroom and trash in my yard.

Prompt, but did shoddy work.  We had a leak coming from our shower that ended up needing our shower caulked.  The Drain Guys did that and worked very quickly.. but too quickly.  4 days later, we had the same problem and had to hire a different plumber to complete the work at a much lower price!  Disappointing but it happens!  Would not recommend.

I called the Drain Guys and Jay answered the phone right away. They came the same day and they sent Parker Douglas for a clogged drain in my basement. He realized that my sewer line had a break in it. He also took the time to review the camera view with me to explain and actually show me the problems. He thoroughly discussed with me all of the options to repair the problems. We decided that he would need to dig up the pipe and do a full replacement. Parker and Jay were very easy to communicate with throughout the whole process. The job went very smooth and they did an excellent job. I highly recommend the Drain Guys for all your plumbing needs. I will definitely call them back should i experience anyfuture issues. Thank you Parker for being the consummate professional.

If I could give them no stars, I would.  I am elderly on a fixed income.  I couldn't get an estimate over the phone to replace my water filter under my kitchen sink, and they were available to come out first, so they did.
The plumber was covered in dried mud.  I had a faucet that I had purchased to be installed and he installed it for $250.  Now my soap dispenser doesn't pump.
The real reason I called was to replace the water filter under the kitchen sink.  I told Parker because of my limited income I couldn't pay more than $500 for one.  He said they run about $500 to thousands.  He said maybe he could do it for less, but not sure.
So he said he took three water tests.  I wrote a check for $500 because they charge over 3 percent fee for credit cards.
I waited several days, maybe a week before I contacted them about the test results.  They aren't as quick getting back to people who follow up as much as when you first ask for help.  He said it wasn't back yet, but would keep me informed.  He didn't.  The next week was the same response.  The next week, Parker called and read me the results and the water was fine.  Ok, so now what do I do with the deposit for the filter?  
I was suspicious that Ihadbeen double charged for the test because they sent me a quote for a filter I no longer needed for $650 less a deposit of $125.  $125???  The contract said correctly that I had paid $250.  Several back and forth later and the quote was finally changed to reflect the $250 I had paid for the test/deposit.
But the wording in the paragraph above the numbers still said the $125 deposit.
So clearly, they usually charge $125, not $250.  Anyway, so as not to waste my deposit, I thought I would still ask to get a filter for just Chlorine.  They would not change the filter cost of $650.  And the quote is sent as an attachment to my email so I can't save it to show as proof of anything.  At least, I don't know how.  But to continue, the boss said they only install one kind.  After Parker talked to the boss, the boss said if they installed any other kind, there would be no warranty. They won't work with you or bend to your needs.  It was over a month between the time they took the water test and the final time I spoke to them.  They are not quick to get the job done and they won't work with you.  I told them I would not let them put in a filter.  My loss.  But I warn you not to use them unless you have patience, check their quotes and contracts and have lots of money.

Called on a Friday and he came out on a Saturday. Assessed what was wrong and came back Sunday to fix it. Very satisfied.

This review is for a very sloppy sink installation (just look at the picture). Would not expect professional quality from this company.

They sent a highly unqualified technician that not only didn't install the sink properly, she damaged the counter in trying to get the sink to fit, so now we have a warped sink that's not sealed properly and can lead to water damage. They did take $200 off the price when they saw how bad the work was, but that's not worth the horrible job and experience with this company, a few highlights:
-they checked the new sink we bought and confirmed they can perform the sink installation and gave us a quote.
-when they realized the sink doesn't fit during installation, they said they can cut the counter to make it fit. I guess it's my mistake to trust a highly rated licensed and insured company when they say they can do something.
-the technician had to leave for other jobs that day (totally understandable) but came back at 7:30pm and worked until midnight. I appreciate the hard work but she obviously didn't know what she was doing. We did not feel safe to have someone working so late, and potentially raising a noise complaint from neighbors.
-she came back the next day with an experienced technician to finish the job. He saw the shoddy work and gave us a $200 discount. There was a power issue for the garbage disposal and he advised we get an electrician to fix it first in case they need to cut drywall and will need a sink reinstallation again.
-after we got the power issue fixed, I emailed him to see what they can do about the shoddy job. He responded quickly but put all the blame on us and said we need a specialist.

I'm not going to waste time with this company again. Just trying to warn others.

Rich and Nick installed a sump pump. It was an all day job. They said the ground was mostly rock. They stayed on task even with my grandson bugging them all day.
My husband and I highly recommend them. Looking forward to a dry basement in the future!

Excellent group to work with! We were having issues with our 20-some year old sewage grinder, which was installed by another company (the charges a lot and couldn't even pinpoint the original issues), called the E-One grinder. It was giving us lots of problems and the alarm kept setting off -- which if you've heard it, is quite alarming and loud for neighbors.

Needless to say, the Drain Guys new exactly what the problem was and we ended up pulling this grinder and installing a top notch Liberty one to replace.

Every time they came out they were on time, super communicative (especially appreciate the consistent email updates on timing -- never had to bug them or follow up which is rare to come by with contractors!), friendly, and fair-priced.

Highly recommend them and would use them again!!

Had a great experience starting with scheduling which Jay handled. Smooth and flexible. And then the actual repair by Rich was great. He communicated every step of the way and explained everything before moving forward. Def recommend and will use in the future.

They don't care about getting your business. Initially super responsive. Placed an inquiry for an estimate and they got me in the next day 1-5 pm. That's a pretty wide window. I get a text shortly after 1 saying they were 'a little backed up' and would be in touch 'shortly' to update me. Fast forward to hour 3.5 of their 4 hour window and I have to reach out asking for an update. It's only then that 'a little behind' translates to 6:30 pm. No thanks. The tech didn't seem too torn up by my cancel judging by his reply.

Another good experience with the Drain Guys. We moved a cold water pipe in the basement to another exterior wall and put in a new spigot. Excellent quality and service at a fair price,

Jay responded within in a couple minutes of the request I have placed on Yelp. The Drain Gays provided a VERY competitive proposal for the requested remodeling project - I have asked to relocate a kitchen sink drain pipe and install all the plumbing to prepare drain and water supply connections for washer and laundry tub in a new laundry room downstairs.
Rich did all the requested work in a timely manner and cleaned and removed all debris from the work site after the work was done. I would use them and again for any plumbing needs, for sure!

Rich came over within about 12 hours of the request we placed on Yelp - on memorial day to boot! He diagnosed the problem quickly, went out a few times to make sure he got the exact right equipment that wouldn't break our pipes, and solved the problem in short order. For some reason we even got a discount for having the work done on memorial day.

I would definitely use them again.

Seems like the type of place where employees are paid commission based on what they sell, not if they do a good job. Someone came out and quoted me $600 to replace a toilet without evening opening the lid of the tank. I went to Home Depot and bought a $15 enzyme treatment that cleared the clog.

Responsive, fair and honest. Came out next day and completed the job. Had to make an adjustment and they agreed to come back.

Offried was very responsive, professional, and helpful. I had minor toilet repair work done, and it was done quickly and at a reasonable rate. I plan to call The Drain Guys if I have other plumbing issues.

Came immediately when our main line backed up. Rich explained everything patiently and was effective in fixing the issue within an hour. He also did a camera investigation and wrote up a report that he shared with DC water, showing the issue was on the side of the city. Overall fixed the issue and price was better than what others quoted as well

Our tubs in both of our bathrooms were draining slowly. Rich from The Drain Guys arrived promptly at the beginning of the time window, and was able to fix the issues with both tubs within about half an hour. Very reliable service and a pleasure to work with. Definitely would recommend him.

I've used the Drain Guys multiple times, and they have always been incredibly responsive and helpful.

Fast, responsive, and fixed our leaking issue on the same day. Price is reasonable. Recommend

I called Jay when my dad told me they had a problem with their toilet. I sent him pictures and Jay knew exactly what was needed. He scheduled his guy to go to my dad's house two days later with the exact parts needed and fixed it all that day. Highly recommend Jay and his team!!!

To be fair they did the job right and the price was fair. The job took about triple the estimated time . Everyone has a bad day so I am okay with how long it took.

My problem is it took so long  I had to leave before job was done . I texted him I need to wait until I get home  which maybe around 9:30 pm to make sure it was done correctly. I stated I will call first thing in the morning to pay.
I honestly just didn't want to deal with it after a long day and considering extra time it took wasn't 100% it was done correctly .
He texted back a message that he has video showing all joints are not leaking and expects payment that night regardless of when I get back.

It was like I am dealing with the mob and need payment tonight or else. What is wrong with your business that payment can't be paid next day ?

Won't use again .

We had a great experience with The Drain Guys. They were responsive and were at our home within 48 hours of our initial request. Rich was very helpful and resolved both of our problems quickly. He explained what he thought was going on with each and helped us understand the situation. This is the second time we have worked with The Drain Guys and we strongly recommend them.

Parker came out to assess an issue with my hose bib but he noticed another issue I had. He was very knowledgeable and gave me great advice on how best to fix the situation. He was responsive to my calls and gladly assisted however he could. I definitely recommend him for your plumbing needs

I had a bathroom leak and Rich called and let me know what time he would arrived, and when he came(which was on time) he spotted the issue right away. He came on a Sunday and he had was to go out a few times to get the exact thing, unfortunately been as it was a Sunday most of the stores closed early.

The next day early Monday morning he was at the house to complete the task.  He did an AWESOME job, I am so happy my landlord choose The Drain Guys I would give him 10 stars.  Rich is the man for the job.

Rich and Nick were fantastic.  They communicated an estimated arrival window, arrived on-time, and performed the job on the same day.  Flexible on scope of work to meet my needs. Highly recommend!

Excellent response time. Good rates, very fast and professional. Highly recommend!

Was looking for someone to help figure out my dishwasher as to why it wasn't draining. Drain Guys were very quick to respond and arrived the next day. But honestly felt like they were overpriced for the quality of their work. They taped the drain loop up because that was the main issue but it ended up coming apart and another plumber came out and put together in a proper way. Overall, overpriced for the quality.

Very much recommended! Very responsive, always on time, efficient and of good quality! All based on actual experience.

They handled my problem quickly and professionally. They also stayed and made sure the toilet work when I flushed, not just them. I would highly recommend this company.

We had a difficult time over the last three weeks getting our normal plumber to replace a floor pan in the laundry room.  They pretty much just blew us off, delaying our ability to get our new washing machine installed by weeks.

Rich did this for us two days after we called.  He explained that this is not big enough of a job for some plumbers to take.

I think we'll be using The Drain Guys as our new plumber.

I had high hopes for this company because they responded to my call quickly and scheduled a visit for the next day.

However, that was the extent of the positives I have for the Drain Guys. The technician snaked my sump pump drain for $495 for less than 15 mins of work, which unsurprisingly failed to unclog the drain pipe.

Knowing the cost of snaking the pipe was high, he attempted to ease my disappointment by promising to offer discounts on using a camera and reinstalling the sump pump. The technician promised to send his proposal in 24 hrs for the future work and get things done before the rain came; however, it's been 3 days without a word.

The company got their quick buck and ghosted me.  If you want to hire unreliable and expensive plumbers with a quick initial response time, the Drain Guys may work for you!

Both Melanie and Gavin are very professional and dedicated. It was quite difficult to find the right sink and clips to replace my fallen under mount sink. They spent a lot of time shopping around and placing online orders. Once all the parts were in, Melanie worked late into Saturday night and continued to work on Sunday. She was very skillful and did an amazing job. We were very impressed of her professionalism and dedication. She really put the customer first.

The main pipe to my house has a major leak. The Drain Guys came out early the next day, on a weekend. They assessed everything and started work that Monday. They finished everything within a few days. Very very reliable and great communication. Would absolutely recommend. Also followed-up with me to make sure the excavator was picked up.

A decent plumber, they were quick to get me scheduled and the rate is ok. I got them to install a smart water shutoff valve and they messed up initially by only connecting it to the waterline to the heater, but they came back to fix it the next day. I'm overall happy with how everything turned out due to my work being non-urgent

Our sump pump died, and Rich came out on a Sunday afternoon to help us out.  Great personalized and professional service - would highly recommend this company and Rich!

I called on a Wednesday to get a simple repair -- replace the sacrificial anode rod in my water heater.  I wasn't in a rush.  I asked for a ballpark estimate.  They refused to give one, saying that the technician had to see it.  I provided the water heater make and type.  They offered three options for visits.  I couldn't make the Thursday morning one but said the Saturday and Sunday options they suggested would both work.  Jay Glazer, who I was communicating with, said Saturday would work best for them.  Between 9am and 1pm.  No problem.  Got up at 7am SATURDAY MORNING for my workout, to get it out of the way.  And then I waited.  And waited.  And waited.  By 1:15, no plumber, no contact.  I went out to do yard work.  At 1:30, the plumber called, saying he was at a job 10 minutes away and would be free in 45 minutes.  I got the message at 2:30, called back, and got his voice mail.  Couldn't leave a message because his voice mail box was full.  But he called me about 10 minutes later.  He didn't know about the make/model of the water heater even though I had provided that information when I made the appointment.  The plumber emphasized that he was ten minutes away but he didn't have the part.  An hour and a half later (it's now past 4pm) he calls to say he can't get the part on the weekend.  I told him forget about it.  Clearly, this is not a companty you want to deal with.  May I propose a new payment model?  I realize a plumber's time is worth something, but so is my time.  If they show up and do the job, I pay them.  If I sit around for 8 hours, wasting my whole day, and they never show, they pay me.  What do you say, folks?

My hot water heater started leaking, put a request for quote through Yelp and The Drain Guys responded very quickly.  Asked how soon they could come out, and their turn around time was really fast (especially since it's a holiday weekend).  New water heater was installed quickly and economically.  I would highly recommend The Drain Guys!

I've used this company 2ce and have had amazing service from Rich. He worked the holiday and explained every issue, the expected solution and outcome.  I appreciate the graciousness of dedication.

Sorry Rich, for calling you Jeff for 3 hours. Lol.

Gavin and Richard arrived at my home same day and diagnosed a toilet leaking issue, they were the second plumbing company to come out the first company didn't solve our issue, The Drain Guys were thorough and knowledgeable at explaining what was going on and were able to fix it at a great value, I've already recommended The Drain Guys to our neighbors for a similar issue  highly recommended company!!

It turned out that the Drain Guy employee that had been to my house, left the company. Eventually, Jay got in touch and scheduled a reevaluation. The price was reasonable and the work was scheduled and completed the next week.

My double kitchen sinks were back up pretty bad during the Memorial holiday weekend.  I was not sure if anyone would come out during this weekend.  I went to look for 24 hour plumbing service and was surprised to receive a quick response from The Drain Guys.  Richard (Rich) came out the next day in the time frame that was suggested.  My husband and I was very pleased with his work and knowledge.  He gave us good insight on questions we asked.  I would recommend this business to anyone.

Chris did a great job fixing my toilet at a good price.  Will also use them for annual maintenance/de-scaling for my Rinnai tankless hot water heater.

Incredibly responsive! I put out a request for quote and within 15 minutes received a call from Rich. He arrived at my house within an hour and had the issue fixed in under 30 minutes. From start to finish the entire process took 2 hours. Never fun to have to call a plumber but the Drain Guys do a great job eliminating the headache.

Gavin did an amazing job with my kitchen sink. He was very knowledgeable, polite, and was able to resolve the issue quickly and professionally. Highly recommended

Writing to review my second experience with this company! Jay from the Drain Guys is exactly the person you want on your team when it comes to resolving a household plumbing issue. He answered my calls on the first ring and even picked up the phone after business hours to walk me through why they used the water heater that they did. He and Rich's installation was super quick and they were both very professional. They put down extra tarps and plastic so as to not get dirt or water on any carpet or flooring, which was a very nice touch. Highly recommend using the Drain Guys for any plumbing or other issues. Far far better than a big competitor. Thanks Jay and Rich!

I hired them to put a p trap and that was 2 weeks ago. The p trap is leaking and they cannot seem to stop it. I place a new cabinet under the sink that is now ruined. They are supposed to come back out for the 5th time to fix it so I will update this if it is fixed.

So an update on this:
The person who came to fix what they did came back and was unable to fix the problem. The p trap still leaks and now my cabinet is ruined. Called to ask them about it and person owner said they can come fix it for an additional $285 which was the original cost. When asked why additional can't for what they did wrong was told because you left a bad review. In the end he said take it of leave it just in case you are considering them I say leave it. Not worth the shadyness of a company.

We experienced an emergency plumbing situation. The Drain Guys came out within 24 hours and fixed the situation. Rich was very knowledgeable and efficient and said if we encounter any more issues to give them a call again. Rich's hard work is very much appreciated!

Scheduling was easy and quick!  Offried did an amazing job! He was very pleasant and did a thorough job.

Rich was on time and quickly evaluated and fixed the sump pump issue. Definitely recommend.

Offried Williams from the drain guys came to fix my gas water heater that wasn't working.  It was a simple fix of turning the pilot light back on.  What set this plumber apart was he explained how keeping the filter clean would help  prevent the pilot light from going out again, then proceeded to take the filter off and cleaned it in the sink and showed me exactly how to put the filter back on its track.   Not many guys would go above and beyond the way Offried did.  It was probably 10 minutes of his time but he made a customer for life.  Highly recommend these guys!

From the start, working with the Drain Guys has been like pulling. When my Dishwasher stopped draining, I tried a few troubleshooting steps before calling them. When scheduling the appointment, I asked how much it would cost for the initial visit. Jay responded our technician will be happy to provide any pricing during the appointment We confirmed the appointment and they gave me an 8-12pm timeframe. The technician showed up at 2:45pm and was there for 3 hours trying to figure out why the dishwasher won't drain. No work was done, yet they stick me with a $250 bill for a diagnosis and promise to email me a proposal. The visit was on Thursday and I followed up with the technician on Friday to understand what is the problem. The technician promises to get the proposal to me by the end of the day. I asked the technician if they work tomorrow and they said they do.

It is Labor Day weekend and I have yet to hear from anyone. i called up Jay on Saturday and he promises to follow-up with the technician and get back to me. Tuesday goes by and no response. Despite the multiple calls I made to both the technician and the company along with the text messages I have sent to the plumber, not one response comes through. Finally on Wednesday, I am able to get in touch with Jay again and he still does not know what it going on or why I have yet to receive the proposal for which I paid $250. Finally on Wednesday i get the proposal which does not include any option to fix the Dishwasher only the cost to install a new one. The service I got from the Drain Guys is beyond horrendous. First, they told me they were late to the appointment because they were busy with another job. Second, they never quoted me any cost for the visit and ended up charging ME because it took THEM 3 hours to try to figure out what is wrong with the dishwasher. and lastly, they did not make any attempt to follow up with me or provide the Diagnosis. Instead they quote me a price to get a new dishwasher. Now, not only did I lose $250 but my existing dishwasher still does not work and they want another $425 just to install a new dishwasher.

To add insult to injury, when i spoke to Jay on Wednesday, he became very defensive and starts making excuses about how they are short-staffed and they are busy working on other projects as the reasons for the delay. He seemed very confused about why I am upset. He tells me that it was emailed it to me over the weekend yet I never got anything. The technician, finally emails me back at 12:55am Thursday morning that the proposal was sent to the wrong email address. Not once did either the technician or Jay confirm the email address with me. nor have either of them responded to any of my text messages or returned my calls until almost a week later.

I should not have been charged a fee for a service that was never delivered. I never asked for the price of installing a new dishwasher yet they gave me an estimate only for this service and not for the cost of fixing the existing dishwasher. Not to mention that cost of a diagnosis was never provided to me ahead of time. Moreover, I should not be charged per hour for them to diagnose the problem. It almost appeared as though they were running up the clock. I wish I had gone with a different company instead of The Drain Guys. One thing is for sure: I will never call this company ever again.

Buyer Beware!!!
This relatively new startup is shady and unprofessional.  I wish I had scrolled through all the reviews before I called  because I made a huge mistake hiring them.Do yourself a favor and hire someone else! One hour after they  installed a new faucet and new disposal, I  noticed a huge puddle  under the sink and a continuous drip towards the back near the wall. I notified them immediately, and it took the supervisor 4 hours to call me back. They refused to come back that day and fix it.  What really blew me away is that they wanted another $150 to come out and fix the leak that they caused. Unbelievable! Dustin, the supervisor, told me that they were all about customer service and he would personally be here 1st thing Monday morning to fix it and I even sent a confirmation text message to him at 8:03 AM. He never responded and never showed up. Shame on you. Either go back to plumbing school or find another job!! You should change your name to The Lame Guys!

Overall good communicators for our hot water heater replacement, and was pleased that they sent their plumber back for the final WSSC inspection. That gave us peace of mind that should anything need to be corrected, they would know precisely with what WSSC took issue.

responded right away. scheduled right away. showed up on time. stated what needed to be done and pricing and obtained signature before commencement of work. done right and tested fine. no negatives.

This team made an easy time of securing plumbing services.  
Jay, the Estimator, is personable, informative and didn't try to upsell.  
The quotes were reasonable enough that I could say yes.  
John came as scheduled with an easy going demeanor.  
Did the work as promised.  
I will be using Drain Guys in the future.

Our bathtub drain lever got broken, and we called The Drain Guys for help. They looked at the drain lever, and said they can try to fix it for $315, but don't guarantee the results. They asked us to sign a paper that we will pay for the attempt, even if it is unsuccessful.
The attempt lasted less than 5 minutes, they said there is nothing they can do and asked us for the full price!
I think it's highly unprofessional, given how long it took them to actually understand if they could fix it or not. They even didn't try to make a temporary fix, like closing the drain lever hole, instead they said we could do it ourselves. I would not recommend using their services to anyone.

These guys are great!! I just moved and my kitchen sinks completely clogged up!!  I called another plumber who came out hours late 3 separate times and couldn't fix it. He was talking about opening up my walls to look into it all further. Instead, I called THE DRAIN GUYS who were in touch with me immediately and scheduled an appointment for early the next morning. They brought the appropriate equipment and solved the problem within a couple of hours by snaking it with a grinder snake and even changed the pipes under the sink to avoid another different type of problem that looked apparent to my new plumber, Chris from THE DRAIN GUYS! Chris was friendly, knowledgeable and able to explain everything to me so I felt good about what he was doing. Their prices are very reasonable. I'm looking forward to recommending them to my friends, family & clients!!

This is a case that started badly but ended well. The need was for a simple adjustment of two toilets, with possible replacement of valve or flappers. Two visits by DRAIN GUYS' Offrie failed to solve the problem and I was $385 poorer. Jay, the head of DRAIN GUYS, responded to my complaint and sent  Chris, who solved both problems.  Chris is a true professional, competent and focused. He quickly discovered that the problem was that neither toilet had been adjusted after the parts were replaced.  I am glad to acknowledge Jay's eagerness to solve the problem and Chris' professionalism.  I only regret that we lost so many hours on the two prior visits.

I called The Drain Guys for a plumbing emergency and they came out right away. My toilet was clogged and they were able to fix it quickly and professionally. They were fair and communicated with me throughout the entire process. I will definitely call them for any plumbing issues in the future!

Yea they answered right a way . Really tried to match my alternate bids.
Thanks for the answers fellas

They helped at with a broken faucet at my house. The faucet was leaking and had a very low flow.

I called The Drain Guys and scheduled for them to come out and fix it. They let me pick the day and time which was nice. The technician fixed the problem quickly and it's worked since. Good company to work with.

Our sink was clogged last night, so this morning we reached out to The Drain Guys.  Soon after I called, I received a text from Rich letting me know he was on his way.  Shortly after his arrival, I got another text from him letting me know the issue had been fixed along with a picture showing the water draining properly, he even cleaned up the sink for me!  When I called him to make the payment he explained to me what he had done and told me that if I had any problems to let him know. He was very professional, prompt, and courteous!!!  I'm very pleased and will definitely recommend them.

Today I had service done with Gavin who was fabulous! Gavin was gracious and took the time to finish the job that Rich had started for me since he was out of the office. He did a great job completing the work and was able to also resolve some other plumbing issues I was having. I have had great experience from both of them and will continue to call The Drain Guys for my plumbing needs! Thank you

Jay and the Drain Guys are phenomenal to work with. They provide quick and professional work, which is hard to find these days. I highly recommend them for all your plumbing needs!

Basement flooded due to our sewer line backing up. They were there immediately, super professional, cleaned everything up, diagnosed the issue, and fixed it right away. So friendly and knowledgeable. Very fair price. Would definitely recommend.

Dustin and Jake came in the middle of a snow-storm and worked through a power outage, installing a new shower valve and trim kit, fixing leaks in old pipes, rerouting other old pipes, and hooking up the dishwasher properly to the kitchen sink drain. I did have something that looked like a leak remaining on the next day, but they came back the following, re-diagnosed everything, fixing up a tiny hole that was still left in an old bath tub free of additional charges. It was a pleasure doing business with them.

We had an emergency water leak--they came out to fix it. When the problem ended up being with the city, they navigated us through the problem then came back after work--at 9pm at night and worked til nearly midnight to ensure we didn't go without water another day. They are honest and fair and go the extra mile. Very impressed.

My spouse found the Drain Guys after our basement flooded for the second time in as many weeks in the midst of DC's brutal storms in July. We received several suggestions and a range of quotes for how to mitigate our water issues. The Drain Guys had the best suggestion AND they matched our lowest estimate.

Our technician was Don. He arrived as promised, got busy and got finished in great time. He even completed the necessary cement work. The cement work isn't the prettiest but my new trench drain is. I am so glad we used their services. I highly recommend them.

Footnote: yesterday's rain, severe though it was, wasn't severe enough to put the new drain to the test but maybe that's because their other suggestion for how to manage our upper drain in the yard paid off.

Phew, glad this problem is solved! Our sump pump broke in our basement last weekend during a big rain storm. We were getting major flooding as a result. I asked for quotes from a few plumbing companies and got some pretty high numbers. The Drain Guys gave what I felt to be a pretty fair price.

Jay and crew came out the next day and fixed the problem within a few hours. Their team was professional and timely. I really appreciated working with The Drain Guys.

They did exactly what they said and exactly what I needed! I needed a sewer camera inspection for a home I'm purchasing, and it was easy to request a quote and appointment, and they also gave me the first appointment of the day to minimize the time my real estate agent would have to be there with me. The plumber, Gavin, was very knowledgeable and also happy to answer all the questions the agent and I threw his way about related and unrelated plumbing issues. The inspection was completed quickly and we could watch it every step of the way which was very cool. I would not hesitate to use them again for any plumbing issue!

Rich F was knowledgeable, polite, and efficient.  He solved the clog in my bathroom quickly and neatly.  I would highly receommend him.

Dustin came in to change 4 toilets and install a new kitchen faucet, he was very personable and worked efficiently and did a good job the first time. Price was very reasonable as well. I would recommend drain guys and Dustin in particular. Thanks!!

The Drain Guys were great. Fast response to my inquiry,  and affordable service. They were straight forward with their prices and what they would do with the problem. I am 100% going to use their services again in the future.

I have had these guys out a couple times to a property I manage in DC and they have been amazing to work with each time.  Super responsive and very easy to work with/ schedule.  Highly recommend them!

Rich was great - communicated well, on time, and solved my sump pump drainage problem.  Definitely would recommend.

Cost $6000 and the leaking was still there. Should have given us professional suggestions to solve the problem. Cost another 8k to hire another company to get it done.

A few weeks ago I noticed some bad things starting to happen with my water. The water wasn't getting as hot as it used to and water coming from our faucet had rust in it. As a relatively new homeowner I know very little
about any home repair stuff ie plumbing, HVAC...ect. I'm clueless to anything I can't Google. So i did some searching on the internet and according to the World Wide Web the rust I found on the outside bottom of my water heater indicated a leak. Immediately I started freaking out as I had no clue what internal damage had already been done. Apparently even a small, unnoticed leak can lead to serious damage to your floors, subfloors, and walls. I also had no clue if this was going to cost $100.00 to repair or $10,000! I was freaking out. To me this became very urgent. I called two plumbing companies that I knew off the top of my head from commercials and trucks on the road. Both companies were friendly enough but didn't classify this as an emergency and couldn't even get someone out the same day I called. Then I entrusted my friends at Yelp to  find me the solution: The Drain Guys. Now these guys understood my concern and sense of urgency. Within an hour of our phone call I had a technician at my house. Conclusion was that I did indeed need a new hot water heater, that was the sad news. The good news was that the technician did a thorough inspection to determine there were no damages from the leak! The solution wasn't nearly expensive as I thought it was and after the fact I did some research and The Drain Guys were competitive from a price standpoint. The technicians did their work, didn't leave a mess and were polite. These guys are local, have a lot of experience, and I highly recommend them. I hope I don't have to call a plumber for a while but if I do I'll be calling The Drain Guys.

We are very pleased with the work provided. Gavin walked us through the process of what and why with everything that was needed. These guys were on top of everything from the beginning. Great pricing as well. I highly recommend these guys. Thank you to your team.

I hired The Drain Guys to fix a leaky bath spout. They were extremely helpful throughout the whole process and were able to quickly identify and fix the source of the problem. I would recommend The Drain Guys to anyone looking for plumbing services.

We'd been putting off replacing our main sewer pipe for a long time and we finally reached a point where we couldn't wait any longer. After requesting quotes on a Friday afternoon, Jay arrived the following Monday morning with the lowest we had seen yet (and promised to beat anything lower). He was confident in his ability to do the job and said he knew what it cost to do it. A week later, they were digging up our yard to finally replace the pipe. Inclement weather and a miscommunication with the city inspector (neither of which was the Drain Guys' fault) delayed the job a little bit, but we were kept apprised of the situation and it was still done within the promised two days.

Relieved to finally have it done and much better pricing than others we found. Highly recommend.

I would highly recommend this company. They were quick to respond, they did not wheel and deal me; they actually beat another quote.
Jay was very professional and he submitted quotes, proposals and advised me about my options.  He was very thorough and the job was completed on a timely manner and as promised! Definitely true their word and a business based on integrity!!

With plumbing, I've found it can be tough to find service that's both quick and cost-efficient. I did a bit of shopping in regards to a main line issue I was having.  The big name companies usually won't address anything that isn't deemed an emergency as they won't be able to price gouge you, so my search quickly turned to smaller, local businesses, which are I always feel great about supporting. I came across The Drain Guys, and quickly felt in lock-step pertaining to the rapport that was built with Jay. He came off professional, yet the salt of the Earth type like myself. Just a couple of guys talking plumbing. We took the next steps and set up an appointment that worked with my schedule, and pricing was discussed after measurements and estimate was done, which was certainly competitive and worked for me. The job was done within hours, and I'm glad I was able to support The Drain Guys!

I had my sump pump replaced by these guys. Dustin came and did an excellent job. He explained what he was doing very well and took the effort to clean up the area afterwards. No hassle. I would recommend him to my friends who has plumbing needs.

Very quick service, was able to book an appointment with a few hours notice though the app. Got a quote, and the work done all within 4 hours of first talking to them.

Our kitchen sink faucet was running and wouldn't turn off. They came out the next morning, quickly diagnosed the problem and resolved it for a reasonable price. Dustin was very professional and cordial. I highly recommend.

Well, we can not find the words to describe how pleased and happy
we are.  
They arrive before schedule
They were very polite and respectful.
They did the job with care, patience and very professional.
They left the site clean and ready to use.
We are so pleased, that they will install a water heather this week.
So from now on,  THE DRAIN GUYS HAVE OUR PLUMBING BUSINESS

Thank you sooooo much.
we are so glad we found you.
John and Gloria Ward

I started a project on yelp and The Drain Guys immediately stood out from the other responses.  They were prompt, professional, accommodating, reasonable in price, showed up on time, did quality work and even sent me a video of my drain scoping request.  My plumber Gavin answered all my questions in a way I could understand and respond to.  I highly recommend them for all of your plumbing needs.  Just when I thought good and quality service was a thing of the past, The Drain Guys reminded me that there are still a few good company's out there.

Jay from The Drain Guys came out to my house last weekend. We had a hot water heater that was leaking in the basement.  I was prepared for them to say we needed to replace it but actually they were able to fix it. I was impressed they didn't try to upsell me. I'll be using The Drain Guys next time.

I made two mistakes upon noticing that I had a leak at the main waste pipe from the house's only commode.  I called my trusted plumber  and another  firm which I had never called before.
My trusted plumber broke a hole in my wall before telling me 10 days later they don't do the work.  Then I called a regular Red White and Blue, big company.  That company tried to sell me a fix for the world rather than my corner of it.  The ordeal with those two took 3 weeks and the whole time I could not use water in the house comfortably.  On the other hand
Then I meet The Drain Guys Jay and Dustin who were superb.  Jay visited in the morning as promised, asked questions, correctly diagnosed and advised how The Drain Guys would fix it and save me multiple thousand$.
It has been 5 days now and I don't have a drop of water on the floor nor a foul smell that was lingering constantly.  
If I need work for a drain in the future, I will call the drain guys again.  I'm not sure if I will call my trusted plumber, but I will never call that red, white and blue firm and tell everybody that will listen not to flush their money down the drain.

We had a very good experience with this company. The technician came arrived early, and communicated their eta for convenience, and diagnosed the issue within minutes of arrival. He then got us a quote in less than 10 minutes of arriving and since he had the parts with him, he was able to resolve the issue right away. I highly recommend, using this company.

Horrible. Water heater installation failed inspection the first time. Two months later the gas valve stopped working and could not get the drain guys out to fix. They do not stand behind their work.

I had a slow leak that eventually caused damage to my ceiling and the surrounding drywall. I immediately sent out a request for quotes from about seven or eight different plumbing companies. The Drain Guys were the fastest to respond and their prices were reasonable. Not only did they replace my leaky pipe but they saved me thousands of dollars in unnecessary plumbing services simply by being honest. I would definitely recommend them because they are fair, professional and extremely reliable. Also I lost my receipt that I needed to submit to my homeowners insurance and they were quick to respond and get it to me within minutes. Again, highly recommend!

I am APPALLED with the audacity of this company! I had to let our contractor go after he chipped our brand new bathtub during the renovation of our bathroom, and luckily he had already previously installed the internal components for my shower/tub combo, including the diverter, drain, etc.  The only service I was asking for was to have the shower head and tub faucet installed, and the technician who arrived quoted me at $600!!!! for what would easily be half an hour to an hour at MOST to install a shower head and a tub faucet?! Get OUT!

The Drain guys were extremely professional and communicated with me throughout the entire process. They were fair and knowledgeable and fixed my plumbing issue right away. I will definitely use them again in the future!

Thank you Drain Guys for fixing my major plumbing problem in one day for a reasonable plumbing price. I will definitely be calling them again! Highly recommended!!

Very responsive and great service. Even gave us some tips on something they didn't directly work on.  Will be our go to drain guys from now on

My sewer line became offset, they dug it up and replaced it. Good as new. Zero headache. Higher quality work, communication, AND better pricing than others I called. Highly recommend!

Dustin and the guy who helped him (didn't get his name) were amazing. They replaced a faucet for us quickly and easily. I think the best part about their service was that they were incredibly communicative. Dustin was easy to call or text and very helpful when we had a few small questions. Making an appointment was easy and they even showed up early the day of installation. I also have 2 small children and they completely respected my request to not ring the doorbell or knock and call instead. Lastly, they took their shoes off. Huge win for me and I'd rehire them in a heartbeat. It's the small things. Thank you!

I appreciate contractors that respond quickly and will provide real answers to questions.

After working with several plumbers trying to fix a drain blockage issue (at least 4 had no idea what the problem was), I stumbled across The Drain Guys. They were extremely professional, were able to diagnose the issue almost immediately, and allowed me to pick a date that worked best with my schedule.

They ended up having to jackhammer into my floor, but left almost no trace after they were done. They were thorough, checked several times to ensure the issue was fixed, and even got us a wedding present! Highly recommend.

Very happy with their work and customer service. We've had a very difficult time getting anyone to replace our leaky domestic fire sprinkler head... nobody would take the job except The Drain Guys, and they did a great job. No complaints.

Repaired water main leak in Sept. The contractor overcharged for the job, proposed additional $8800 repair that proved not needed, and almost flooded my basement.
1) Overcharge: There is a water main leak under HVAC. Jay estimated to cost $4500 to repair the leak and I was told it was a one-day job. I agreed. I though it is a big job for a $4500 job. The next day, only one technician came to do the job.  They charge more than $4000 a day (parts cost less than $500).
2) Almost flood basement because of incompetent of technician: The technician replaced a segment of the pipe. But there was leak at the connection. It needs to reconnect. However, the technician forgot to turn off the main water. Water flooded part of the basement. Technician rushed to turn of the main water that is more than 200 ft away from the house. The damage was limited because the basement area was not finished.
3) Propose a $8800 repair for a problem that is not existed.  While the trench was full of water because of the flooding. The technician claimed that there are more leaks somewhere upstream of the repaired location.  Jay demanded that I must pay the $4500 because they repaired leak around HVAC even though the job still not completed (trench was not backfill, water pressure was low) and ask for additional $8800 to replace main water line. After technician was left, I scooped out all the water from the trench and absorbed all the remaining water using a sponge.  It was a Friday. Over the two days weekend, no more leaks from upstream pipe and the trench were dry. I later refilled the trench myself and there was. No more leaks after another month. The Drain Guys propose a $8800 repair for a problem that is not existed. It is either incompetent or fraud.
In summary, The contractor charged more than $4000 for one technician for one day, proposed additional $8800 repair that proved not needed, and almost flooded my basement. I give a 2 start because they did fix the leak around HVAC.

Prompt response, and easy to schedule appointment. Sink is now in working condition, no longer leaking.

I am a facility maintenance manager and often need to find companies for small repairs in local businesses.  I also need to coordinate everything over the phone as I am not on site at the properties.  These guys were great,  They responded fast, the price was reasonable, and they had had availability the next day,  They should up as promised and were efficient with the repair.  I will definitely be calling them again

We had this company come out to fix a hose leak under our kitchen sink. They came out on a Tuesday and were unable to fix the sink that day because they picked up the wrong part that afternoon. We were told that the sink would be fixed on Wednesday, and then again on Thursday, and then again on Friday. We ordered the part ourselves on Wednesday through Amazon for Thursday delivery just to make sure we had the part in hand in case they didn't get the part as promised. After multiple messages and calls to the owner on Friday they sent someone out to fix the sink. Dustin who came to fix our sink was nice and did the job. My wife asked the owner to talk to me to arrange a payment reduction since we had suffered through several days without a working kitchen sink. He responded by telling my wife that he would have Dustin remove the hose he had installed if payment was not immediately made. After a back and forth we did ultimately pay a reduced price. We would never use this company again.