Master's Service Plumbing, LLC

Mr. Stutzman is very friendly and very knowledgeable about his job. I needed a rebuild for one of the toilets. Mr. Stutzman arrived 10 mins earlier, explained the cause of the problem and the tasks he was going to perform,  and finished the job in about 45 minutes.  He voluntarily offered to come back for free later if anything went wrong. Of course, that never happened. Besides the outstanding service, the price he charged was also very reasonable, slightly below the average of a few other quotes I got. I really appreciate his integrity.

I highly recommend Mr. Stutzman's service especially if you live in Arlington, VA (he has lived here for around 30 years), and would not hesitate to hire him again in the future.

Lyman came to my business in April to fix a toilet that wasn't working.  He promised to come back and finish working on another one and we never heard from him. I called him again over the weekend (now October) to come out to fix the toilet that was truly not flushing now and he said he'll come out Monday.  No Lyman! I called Tuesday and he complained about parking near my business.  I suggested an easy fix.  He shows up, does the job in less that 20 minutes (not counting the time he went back out to his car to get his tools) and charged me $650 claiming he hadn't charged me the $400 from April.  If someone owed me $400 I'd certainly collect it!  I had no way of proving we didn't or did owe it as my manager handled it.  He charged $90 service that was not deducted from the total bill on top of his $160 an hour (cause he rounds up his 20 minute job to an hour).  His energy is so bad and he is so negative he will never set foot in my space again.  there are too many other plumbers I can call to fix a non flushing toilet for $700 in Arlington.  
So!  Update!  The toilet he fixed 2 days later no longer flushed properly and then continued to constantly run.  I will not call him and will have to pay for another plumber.  There are too many other people looking to do good, honest work to waste time on this guy.

Want reliability, quality of workmanship, solid American parts? I highly recommend Master's Service Plumbing in Arlington VA. Lyman Stutzman knows his business, inside and out, and he understands the value of high quality parts, responsive service, and careful work. I have used him many times over the past 15 years and will always recommend him to friends and neighbors. You should try him.

Lyman is very professional and extremely knowledgeable. Over the past five years I've been working with Masters Service Plumbing and I could not be happier. In the beginning Lyman helped me out by replacing all the toilets, shower and sink fixtures. He talked me through the different quality of products and explained the price differences. He also made a few tweaks to the system that have saved me time and money. Including the additional 1.5 plastic extensions inside the toilets to help with the high flow and also finding the American made products (not the ones from Home Depot) that have lasted significantly longer than expected.

He is able to talk you through the issues and help you make sense of what is going on. Most importantly he is truthful and has your best interest in mind. After the first few years of working with him I was able to trust Lyman to perform work without my supervision and to this day the quality has not slipped.

I appreciate his honesty and recommend him to all the good yelp people out there.  Thanks Lyman for all your help over the years!

Lyman is a true professional. We own an older home in Arlington and have used him twice over the last year. He is very responsive (and good with email) and timely for appointments. He also takes the time to thoroughly explain what caused the plumbing issue & detail the steps taken to fix. Highly recommended.

I called Lyman at Master's Service for a quote to replace two PRVs in my condo unit that had started leaking.

As the other reviewers have said, Mr. Stutzman is very friendly, knowledgeable, efficient, and capable at his job. He also offered me a very fair price to do the job which I appreciated.

He cares greatly about performing work that not only fixes the issue but also will help to prevent future fixes.

He came on time, assessed the problem, and got right to work on resolving my issue in about an hour.

He explained to me in detail what he was doing to help me understand the reasoning behind the leak and how his fix would address the problem.

He offered to come back for free if anything went wrong from the fix.

Unfortunately, he did have to come back to tighten one of the PRVs as the initial level of tightness was allowing a slight drip to form an hour or so after he left.  I would have provided 5 stars if the fix had worked the initial visit.

He came back this morning to tighten up the PRV and now it is as good as new.

Other than that minor rework, I am very satisfied with the services I received.

I will definitely reach out to him again in the future if I need his services.

Lyman is great to work with - kind and honest.  Definitely my go-to person for any plumbing issues from now on!

I can't speak to the quality of their work - I couldn't get a straight answer out of them to even schedule it.

Long story short, I contacted this place for a quick same-day fix - not an emergency, but willing to pay for the short notice because I wouldn't be home for a long time after. The call wasn't exactly helpful - I tried to explain the situation, but got the impression that they only wanted pictures and didn't much care for what I had to say. So I sent them, asking for a price and timeframe.

And waited.

And waited.

And no response for a few hours. Zero. I had to literally pester them via email to get a response - which was basically we have a policy of not doing non-emergency work on weekends.  Of course, this policy was not explained when I initially described the issue or sent pictures - only when I had to pester.

Their competition sat on the phone for 30 minutes discussing the problem with me, offering temporary solutions, and providing a hard price quote with an explanation of where the number came from. In other words, there are much, much better places to go than here.

I was taking off the trap to the drain in my bathroom's sink, and a plastic part broke.  I got a replacement at the local hardware store and although it was the right size, it would not fit due to a difference in threading.  I went by Home Depot but it did not have the right parts.  I called Master Services Plumbing, and he came within a half hour and fixed it.  It was not inexpensive, but it was a Saturday, I had guests arriving the next day, and I was desperate.  I had a great experience.

When we called Lyman at Master's Service Plumbing our toilets would take 2-3 tries before flushing and the downstairs shower had terrible water pressure. Lyman arrived on time and worked his plumbing magic. When he left, our toilet flushed with great vigor and the water pressure in the shower was a night and day difference!! Thank you Lyman!!

We appreciated his service so much, we called him again when we had a leaking faucet problem in the kitchen. He came again, on time, and this time I was home for the appointment. Lyman was very communicative about the issues and let me know in detail what was the problem and how the faucet he was installing would last longer and why.

Lyman is very friendly and does a thorough job. We have been very pleased with his service.

I'm looking at his business card right now and it says he also does remodeling of laundry rooms, kitchens and bathrooms.

Mr. Stutzman was honest, professional, and friendly when fixing our leaky garbage disposal.  He cut to to the heart of the problem within just a few minutes, and was able to provide a sturdy fix that will last for years.  His expertise and experience were obvious.

We highly recommend his services.  Great plumber who is native to the Arlington area!