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Len The Plumber

Len The Plumber

Plumbing Service
550 Forest Glen Rd, Silver Spring, MD 20901
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Description

Len The Plumber is a full-service plumbing company serving the entire Washington, DC metro area including Montgomery, Prince George's, and Charles Counties. We provide professional, same day service seven days a week. Our plumbers work around your schedule and never charge extra for same day, evening, or weekend appointments.

Reviews

Sean P.
Sean P.
10/24/2020
Charged $350 to cut out my dry wall and THEN alerted me they could not fix the actual problem. Total rip off. Didn't diagnose the problem properly before actually cutting out my ceiling. Now I'm out $350 and still have to fix the issue I called about. Another service to blacklist.
J P.
J P.
7/28/2020
Rip off. Most expensive plumber ever. I was in a pinch and they were available and they bamboozle you because they don't give you a price until they get to your house. They charged me $725 to snake a main line, when I had it done before with another company for $400. Highway robbery. Will never use them again.

When I called they also said someone would be at the house in 2 hours... that time comes and goes so I call back and the lady just took my info and said someone will call me. I called back 15 min later after no one called me back and they said they have to talk to the dispatcher, then they called me back 10 min later with the plumber on the way.
Glenn D.
Glenn D.
11/27/2015
My Dad had a kitchen facet installed and was charged $406 for a very straightforward simple job. The facet retailed for about $100. The technician did not tighten the cold water supply enough and it was dripping badly. I fixed the drop and call Len to let them know. The service manager offered me $50 off the next service call (why would I call them back?) His other option was to give me back $10!  These guys charge a premium price but did not provide premium service. What good plumber doesn't check for leaks before leaving?
Sarah L.
Sarah L.
5/16/2018
We called Len the Plumber in February 2018 when our sump pump cracked, and gallons of water were spilling into our basement by the second. We noticed the issue at 7am and called Len (despite some of the reviews here - yikes!) because they were one of the few plumbers with emergency service. Our plumber, Brian, arrived at our home in 45 minutes. He stopped the flooding, thoroughly explained our various options for a replacement, installed a new sump pump, and made helpful recommendations to prevent future issues with our sump pump and sewage ejector. All in all we were really happy with Brian and appreciated the super quick help!
Lynne S.
Lynne S.
06/11/2021 12:00:00 SA
I am astounded as to how poor Len the Plumber's service is.  Or lack of service.  I had a 12-4 appointment.  They never showed; got a call after 6:00 p.m. to reschedule.  Rescheduled for 2 days later or 8 am - 12 noon appointment.  Since they no showed the first time, I should have been a priority.  Instead I got a call at 11 am saying they were running late but I was the next appointment.  Called back at 1:00 p.m. only to be told that they had no technician that could come out at any time that day.  Asked for a manager/supervisor and of course they were all in a meeting.   This was a relatively simple dishwasher problem.  Shameful!  Len the Plumber clearly doesn't understand how appointment blocks work and lacks respect for customers' time.  Hours wasted waiting for a tech to show up; days lost waiting for a repair.  I wish I had known ahead of time that Len the Plumber just doesn't care.
Greg L.
Greg L.
1/21/2016
We had a sewage backup in my house, had it snaked by another company who recommended getting a camera down there to ensure there was no other blockages. I called around and the cheapest plumber for camera services was Len the Plumber ($250). So I set up an appointment, which was easy and the technician was available immediately (Tom).

I was working so my wife and her uncle were at the house when he came. He did the job from the basement and did not find any issues so he wanted to try from the cleanout to try to get a bit further down the pipe. He put the camera in the cleanout and when he hit something he immediately withdrew the camera and would not even try to push through it (fine). I understand he did not want to cause a backup but it could have been just some leaves (which  is all it ended up being).

So he then announces that we will have to replace the entire cleanout pipe (7' of pipe, 10' underground) and gave us an estimate for $7800. My wife and her uncle were asking him questions about why such a drastic measure needed to be taken and if other things could be done. He was extremely condescending and kept repeating that HE was not going to do anything and we were free to do whatever we wanted, completely worthless. We expected maybe some advice even if they would not perform the job but his dismissive attitude was very frustrating. My wife also asked if they did the job if the tree in our yard would need to be removed, to which he replied well thats not a good tree anyway. Well we dont really care what he thinks about our tree and did not ask if he liked it, we like it and wanted to keep it.

In the end, my dad and I rented a snake ($60 for two hours and very easy to use) and cleared the cleanout pipe EXTREMELY EASILY. Tom probably could have cleared it with his camera!

It seems to be the MO of this company to make mountains out of mole hills. I feel bad for the people who actually believe what they tell them and pay them to do completely unnecessary work.
Cassie C.
Cassie C.
6/30/2020
If I could give them no stars I would. They canceled on us at the last minute, then rescheduled. They came the next morning, assessed the issue and charged us $983 to replace a kitchen faucet, replace the garbage disposal and tighten the kitchen sink. No discount offered for the inconvenience of rescheduling. Of the $983, they charged $375 to tighten the sink. Why? He was here for 90 mins tops. I called customer service 3 times today and didn't get a call back from a manager. Finally, I was able to reach Brad, divisional manager. One word: RUDE. He should not be in customer service, let alone lead a team. They agreed to refund me $210 because the initial quote was based on previous jobs the technician had done. The technician admitted it took less the time but never adjusted the bill. I asked to have the charges reversed today. I was told, they couldn't make any promises as it was after 5pm. My first call was at 11am this morning. I will await a paper check refund in 5-7 business days. Do I expect it..NO! BBB is next.
Dave G.
Dave G.
06/08/2022 12:00:00 SA
Total crap! The offer free SAME day service....I have had 3 days worth of appointments completely IGNORED by the dispatchers. I had an appointment Tuesday 3-6PM NO SHOW....Called they said they had several people call in sick so we rescheduled for Wednesday 11-2PM NO SHOW and NO ONE CALLED....I called to make sure someone showed up Thursday....guess what.....NO SHOW.

Len, you are quite simply the most unreliable plumber ever in the history of plumbers. Outrageous that you cannot keep an appointment.

Forget ever calling Len and just call a local plumber...I called a local plumbing outfit that came the very same day I called, fixed everything professionally and quickly. They knew how to SHOW UP for an appointment!

Avoid Len the Plumber and DON'T believe the TV ads about the ONLY WAY to get a plumber today, it's a complete LIE!!!
Sonya M.
Sonya M.
11/08/2020 12:00:00 SA
Don't believe their same day service.  They cancelled three times Over three days, the last without any calls.  We said never mind.
Kj S.
Kj S.
9/15/2018
I should have read these reviews before booking. Sigh. We were ina desperate situation with a shower jetting water, forcing us to shut off water to the whole house. I am no plumber but we had a similar problem in our upstairs bathroom - plumber replaced a cartridge, took 15 minutes, cost 80 dollars. Len the plumber came, barely looked at the bathroom, entered some things in his iPad and quoted me a PRICE OF 560 DOLLARS. He couldn't explain why a 40 dollar part and 15 minutes job would cost that much, he would find out when he opened it up. Even though desperate I told him to leave and ate the 50 dollars it cost for him to give me that ridiculous assessment. I got the cartridge from he hardware and fixed it myself and I Am not a plumber. BOTTOM LINE: NEVER CALL LEN THE PLUMBER. Just don't. We used Brookland Plumbing before. He is amazing, fast and reasonable. Unfortunately he wasn't available for this emergency.
Mark C.
Mark C.
04/04/2022 12:00:00 SA
They suck - avoid at all cost!!  Came to replace a water heat that was still under warranty.  The price to replace was exactly the same as was when it was first installed 4 years earlier.  The answer they gave was that water heaters cost twice as much now, but I mentioned it was under warranty and should not factor into the cost.  I was told be a manager that the cost for labor doubled in 4 years, hence the same price.  Then they threw in a few coupons for $20-$80 to get the price back $1400.  I called the manager and he was basically a jerk...no help, said I should be glad that I'm getting a coupon.   Walk away, don't use them.  They are nothing but a rip off
Sara A.
Sara A.
03/02/2019 12:00:00 SA
I was originally hopeful.  I contacted them through the website, and got a call back by about 8 am the next day.  This was for a non-emergency but still (to me) urgent thermostat repair.  They said a technician would be here between 8 and 12 the same day.  I indicated if they had emergency calls that prevented them from coming, just let me know.  At 11:45 they called and said the truck broke down, but another would be there within 45 minutes.  After an hour, I called and they said no truck was on the way, so I cancelled the appointment. There was no attempt by the company to let me know any better when or if a technician would arrive so I could do anything other than wait and hope.
Lisa Z.
Lisa Z.
3/25/2019
We went with Len the Plumber for a hot water heater set into the ceiling for a commercial job at the building where I work, as their quote was significantly less than the other guys. While I am happy to save the money for our organization, our experience with them has been terrible and a constant head ache, and the hot water issue is still not solved. We felt limited in our options due to the nature of the hot water heater being set 7 ft into the ceiling. The guys from Len claimed they could do it, however, we are still not getting hot water to many parts of the building, including in our tenants space. After the multiple issues we have had, we have dealt with 4 different plumbers from Len, not just one who could take charge and manage the job for our space. I have called multiple times looking to speak to a manager, and have not gotten a call back except for one voicemail - no chance to speak in person. After failing to get me in touch with a manager, the CSR said they would set up an appointment for us to see our commercial tenant's space today, during a 4 hour window of 10am - 2pm today. I called them at 1:30pm to get a better idea of when they were coming. At 1:58pm, 2 minutes before our booked appointment window closed, I received a voicemail from a manager stating that he understood  that I requested to see a manager before they came out. Couldn't he have called me a week ago when I booked the appointment? I called back and had no luck reaching him. I was told by the CSR I would get a call back within 20 minutes from the office, and no call came in. We are still without hot water and I now have to explain to our tenants after they made their space available, that our contracted plumber missed their appointment, and we will have to arrange yet another time to reschedule. How embarrassing. We spent close to $7k on this job, and have lost all confidence in this company. Next time we choose a plumber for a larger project, we will not be going with this company. It has been explained to us that only Len holds a plumbers license, and he sends out workers who may not know what they are doing, leaving problems that must be solved over a long period of time. We are hoping they have not exacerbated the issue in trying to solve it. Moreover, the communications issues, and lack of concern by the CSR's is beyond disheartening. I hope they will respond to this with a dedicated manager and technician who can solve this problem which did not occur prior to the hot water heater replacement.

I will give a great big  Thank you to Yelp. Now I know to always check Yelp for recommendations. Had I seen all of this, we never would have chosen Len. We may need to take legal action after all of this.
E. Carola S.
E. Carola S.
11/01/2015 12:00:00 SA
The staff is polite, knowledgeable, punctual, and efficient.  The gentleman who came to our house had impeccable behavior and explained everything that would be done and the time it would take.  The two negatives:  the estimate was not itemized (it would have been a deal breaker if we had not had a flooded basement) and the sticker shock.  Even though I was sort of prepared for the work to be overpriced (after reading the reviews) I still was shocked at what we had to pay (a friend of mine had the same water heater replaced, minus the expansion tank and some of the plumbing, plus a three day wait) and paid almost 1000 less than we did.  But then again, when you wake up to a flooded basement and have already missed a day of work, you do not have much choice).
Heidi F.
Heidi F.
12/24/2022
I will never use or recommend this company. They cancelled last minute on me twice and then didn't bother calling or showing up the 3rd time. I wasted hours waiting for the plumber to show up. This is not the way to run a company or to treat your customers.
Brian V.
Brian V.
3/13/2017
Added a new drain for a new sink. Made the drain lower than the actually piping so water just sits and doesnt drain. Now for some reason our washing machine (on the same main drain) backs up and spills out after the machine drains and floods the laundry room. I don't know what these guys did but they charge you an arm and a leg to completely F**K your S**T up. Thanks for that. Should've checked yelp before calling the number we saw on the truck in the neighborhood.
Philip L.
Philip L.
11/17/2017
Tuan the plumber!
This was an inspection that took ~3+ hours at a condominium complex between 3 floors. Tuan was patient, understanding, and maintained a positive attitude the entire time.
Louis L.
Louis L.
3/30/2017
Needed a new kitchen faucet.  Bought one but had a hard time installing, so I called Len the Plumber.  Scheduled for a Monday visit between 5 and 8.  Cost to come and give me an estimate was $49.  About 7:15 received a call that the plumber was not coming as he4 was running late.  So sorry, too bad.  They offered me a $50 rebate.  Rescheduled for Wednesday, same time.  Was waiting at home and at 5:45 received a call wanting to know when I would be home.  Apparently, plumber was sitting in his car waiting for me and never called. Came in, looked at the sink and said to install the simple faucet I had already purchased was about 30 - 45 minutes and the cost was $350 for the labor!  WOW, I wish I earned that much.  Told him NO and he then asked for the $49 visit fee.  I told him they offered me a $50 rebate for not showing on Monday and that made us even.  Will never call them again!
Eric S.
Eric S.
11/12/2020 12:00:00 SA
Fllooded basement. Called for emergency appointment and was told expect a technician to call back within 1-2hrs. And the appt to be expected at 8 which would be 3 hrs from the call. No one called back and had to restart our calls after thinking we already hd help on the way. I would not recommend this place at all if you have an emergency.
Emily C.
Emily C.
02/06/2019 12:00:00 SA
Len the Plumber called to cancel the first appointment we had after the window ended. Ok, we gave another shot. They gave us a 10-2 window, never showed up and never called. They also didn't return our call when we called to check on the status. So I stayed home from work for a full day waiting not even to receive a phone call. Then a day later they called to say they were 30 minutes away. No apology, didn't even ask if we had wanted to reschedule. Of course, we did not. They were rude and unhelpful. Do not recommend.
Matthew S.
Matthew S.
12/08/2018 12:00:00 SA
Complete ripoffs, charged me $300 for a simple valve replacement I would've done myself.  Then they try to find other things to write up your bill like a sprinkler valve replacement.  They clearly work on commission and take advantage of all potential customers.  They will never get another dollar from me.  What's hilarious is how they reply to everyone's bad reviews on here like they care.  Or say some BS like we can't find your repair order in the system.  These guys need to lose their business, which will surely happen on its own based on everyone's experience.
Jennifer L.
Jennifer L.
06/05/2018 12:00:00 SA
I called Len the plumber to help remove some old radiator pipes because my boiler was out of service and we were installing spray foam insulation. Van arrived on time and provided a competitive estimate. I like that the plumber arrives prepared to do the work right away, instead of giving the estimate and doing the job at a later time. Van worked diligently, performed the job exactly as requested, and left the work area neat and clean. He was very professional and I would definitely hire him again!
Ezra H.
Ezra H.
6/28/2019
Horrible.  Tried to charge me $650 for install of kitchen faucet and connect P trap!  An hours worth of work for $650 and now I'm out the $49 estimate fee.  Avoid at all costs unless you want to a) overpay or b) lose $49.  Ridiculous.
Suzanne N.
Suzanne N.
5/15/2017
Came home Friday night to water dripping through ceiling of first floor bathroom. Suspect was 16yr old hot-water heater. Called Len and had appointment between 12-4pm Saturday. Received call Saturday around 1230pm to advise me the tech would arrive closer 4pm as prior job was taking more time than expected. Edgar arrived, inspected situation and concurred that it was my hot-water heater. Estimate was more than I anticipated but could hold it off till Monday. Edgar arrived as scheduled and completed my repairs in a very professional and expert manner. He made sure I understood my new shut off valves and shower fixture. All old materials were removed and area left clean. I gave 4 stars for the cost but feel that quality of the work was reflective of the money I paid.
Cliff F.
Cliff F.
2/28/2019
What a business scam!! I called to ask a fix on the failed 45 degree angle PVC joint which causes dripping. The plumber came and asked for $595.  I asked for a breakdown of material and labor.  His answer was that the material is free and he was really selling me a warranty for the service he would have done.  Correct me if I  am wrong, the PVC pipes and joints are probably $30 max,  and he probably can cut the pipes and connect them with glues and be done in 1 hour.  So $500 per hour?  I don't think so.

I wrote him a check with $45 trip charge and told him to get the f-out.  I joked to him that I should change my job to be a plumber, but lots of people would hate me.

I would NOT recommend anyone calls LEN The Plumber.  Peroid.
Cathy O.
Cathy O.
8/27/2020
Abusive and manipulative people. They came in first telling me an estimate of $6500! Which I was okay with and willing to pay if the work was going to get done. When they came to do the work they were not doing even half of the work that they said they would. Not only that THEY TRIED MANIPULATING MY IMMIGRANT PARENTS THAT DO NOT UNDERSTAND ENGLISH WELL to sign for the work as complete. THE WHOLE $6500.... THANK GOD my boyfriend was present to get them to renegotiate the price. Now the company is giving us issues for the itemized invoice of all the work. They said that their manager isn't there to give us the invoice which is total BS. I've had work done by Michaels & Sons and they did not hesitate not once to give me a total invoice. TOTAL SCAMS.
Henry G.
Henry G.
6/19/2015
Called for a clogged pipe that we later found was broken.  They snaked the drain which didn't work first and then wanted to repair the pipe.  The problem is even though the snake did nothing they still wanted us to pay for it.  
The next folks who came out wanted to snake the drain just to make sure but did not charge us for it when it didn't work.  On top of that their repair cost was much cheaper than Len.
Eileen I.
Eileen I.
11/17/2020
Avoid this business. Their COVID protocols are very hit-or-miss. The first time my landlord called in July the guy was great. He was friendly, careful, wore a mask, and kept his distance. Another unrelated issue came up and yesterday's plumber refused to cover his nose with his mask, claiming he never gets sick with anything. Only covering your mouth and not your nose isn't any better than not wearing a mask at all. I should have thrown him out but they were so late I would have gone another day with a leaking sink.

Len's is also extremely overpriced, but you can't tell because they won't give an estimate without coming out and charging a visit fee. The fee is applied to the service but otherwise you have to eat it. If you have a problem that needs to be fixed there might not be enough time to even schedule another plumber if you don't like the cost.

That said, both repairs were performed correctly and the plumbers cleaned up after themselves. I'll still look for another business in the future.
Isa D.
Isa D.
2/23/2020
Beware of LTP deceptive billing practices and very low quality job!!!

On 01/12 I have contacted Len the plumber (LTP) to address 3 separate plumbing issues in my house.
1. Water was dripping from the ceiling and the valve needed to be installed in the bathroom upstairs. Not completed.
2. The toilet needed to be replaced in the bathroom downstairs with a new fixture that I provided. Not completed.
3. The outside garden hose bib needed to be replaced. Completed. Paid. ($589-$100=$489)

My actions:
An hour later after Technician 1 left I noticed that water is dripping from upstairs into the ceiling (#1). Downstairs the water was dripping on the floor from both sides of the toilet where the tank is attached and from the valve (#2).

I contacted  Technician 1 and let him know on 01/12 around 7 pm.

I contacted by phone the service department next day, 01/13, explained everything and sent an email with pictures at 8.55 am. I stopped check payment in the amount of $1150 and bank charged me for that service $35.

Service department scheduled another technician to come and review the work.

He confirmed and acknowledged to me and to the service manager on duty that the work on #1 and #2 is not completed and saw that the water is dripping and the toilet is not installed properly. Overall he confirmed the poor quality of the Technician 1 work to me and to the service manager on duty. He inspected that the garden hose bib is installed correctly. In the presence of Technician 2 I discussed it with service manager on duty. We agreed that I will pay only for completed job - $489. Payment was submitted immediately. Technician 2 mentioned that he will need a separate order to completely redo the work of Technician 1 and that it may cost me more.

I decided not to proceed with LTP company due to the lousy, low quality job that was performed by Technician 1 and informed the customer service of my decision. I hired another company to complete the job.

LTP sent me the letter requesting the payment for the work order that they did not complete and claiming that attaching a toilet tank to the  bowl with no water dripping is 100% outside of the scope of work that LTP had performed. Instead of subtracting $489 from total order of $1150 they added it making a total order of $1639.

LTP deceptive billing should stop !
Nina E.
Nina E.
06/06/2016 12:00:00 SA
Called Len The Plumber based on recommendations in MC County, Best Pick Reports, and our community neighborhood e-mail group.

The bathtub hot water faucet was leaking hot water and the hot water shut off valve was broken. Called Len The Plumber, plumber showed up on time, but claimed he could only fix the shut off valve.

The hot water shut off valve was replaced and is now working. The plumber tried to fix the hot water faucet, but said he needed to replace the cartridge, had to special order this part as well as the shower diverter. After a while, not exactly sure how, the plumber fixed the hot water faucet leakage. The plumber said he had adjusted something inside and we were all set. If we were to encounter further issues we could just call the main number and he would order needed parts. We paid $519, overpriced?

Two hours later we discovered that the hot water issue was not fixed, and this time worse. We called the main number immediately, received a call back the next day. Dispatch office was going to contact the plumber that initially came out and he would return asap. Waited and waited, but noone showed up or called. Meanwhile, someone from customer service called to do a satisfaction follow-up call. We conveyed our frustration and the customer service rep. said he was going to notify someone. Again we waited! After six phone calls we finally got in touch with a manager, Thomas, who said they had the parts and they could come out the next day. This time the cost would be $729, this amount was added to the previously $519 paid. After lengthy negotiations, the amount was adjusted to $159. Thus far we were to pay $519 (initial visit) + $159 (2nd visit).

The same plumber returned, and he brought along replacement parts. The hot water faucet cartridge was replaced, but the diverter was not! During the intitial visit, the plumber forgot to check the diverter and could not replace the diverter cartridge as the part purchased was not the correct one, the current diverter cartridge could not be replace! The plumber left, it was late, he was tired, he forgot to caulk around the diverter. Water is now seaping into the wall.  

Following the last visit, and after trying to get in touch with Brad Davis, Divisional Manager for Montgomery County (not too eager to return my calls), and one week short of a month - we were finally adviced that the whole faucet had to be replaced and that Len The Plumber could supply and install the faucet for $419.

So to sum it all up: Not to forget the countless hours waiting + numerous phone calls and e-mails -  total cost for getting our hot water shut off valve, faucet and diverter fixed $ 1097. Does that sound excessive?
Tj H.
Tj H.
12/28/2020
Charged my $1000 for a snake. Had the same problem within a month. They would not come to fix it. Said that it was not under warranty.
Lorna G.
Lorna G.
06/09/2020 12:00:00 SA
I had a complicated one piece toild=et to be installed.   Four times I asked if they had anyone who knew how to install.  Four times they said yes definitely they did.  The day of the appointment I was called and asked what had to be done.  I asked if they had someone who knew what had to be done and they assured me the technician they sent knew what to do.   Technician called and told me he would be on site in less than an hour.  Two hours later no technician so I decided to go to bank and lo and behold there he was on the street talking on his phone.  He was let in and his question was ... what am I supposed to be doing here?    So I showed him the tiles and he said he did not do that kind of work because he would have to tear down part of the tiles to do it.  He left with $50 of my money for doing nothing at all in his pocket.  SO I got a Kohler recommended plumber and the toilet is in with no breaking down of tiles and working beautifully.  Len the Plumber are nothing but scam artists as far as I am concerned.
Marcia D.
Marcia D.
02/03/2019 12:00:00 SA
Len the Plumber, provided extremely poor customer service before, during, and after the work hired for. They've informed me, that I will have to take them to court in order for them to come remove the snake their company left tangled in my pipes. This has placed our bathroom inoperable since January 15th.
Ivrn C.
Ivrn C.
9/15/2019
If I could give a negative 10 I would.  Had a leak in my basement coming from my kitchan and rushing out the pipes of the washing machine.  After calling several places I found Len the Plummer and they said yes we can come no problem between 12 - 4 and we do not charge extra for weekend or emergency call!!  And the reason for that is because they don't show up, they dont call and when you call back they are only willing to fit you in on Monday.  And they dont really think that is a big deal that they didnt come.  And I mean they really didnt care at all.  But we did because while we could stop the leak by turning the water off losing the toilets was very difficult because we have pregnant gal and someone who was quite Ill.  To say I hate this company is fairly accurate. Addendum - they called me to say they had computer issues yesterday BUT my boss told me her plumbing company woes - same story.  I asked who she used she said Len the Plumber!!!  So we have a pattern now!!  Dear Len - it is not that a company makes mistakes, it is how you deal with it.  You are not a well run company.  It should be an embarrassment to you.  If I were you I would call all your staff in and say we wreak!!  Let's clean up our act.
Albert J.
Albert J.
8/21/2020
I had a (garbage disposal) snake job to do. The technician that showed up was friendly and knew his job. He suggested that he will need at least two hours and will have to charge $675 for the job. I thought that's steep and over the top, but I needed the garbage disposal to work. The technician was done with the job in one hour and noted only at that point that this type of snake job has a fixed price of $675 whether it takes 1/2 hour or 3 hours. I think this highly unprofessional and not transparent pricing. To add injury to insult, the company doesn't even reply to explain this kind of price gouging. Only afterwards I realized from the comments below that this seems to be the company's standard business model.
Jeremy H.
Jeremy H.
07/05/2014 12:00:00 SA
Had a pipe burst. The flooding was terrible. It was shaping up to be the worst day of my year thus far. I called Len the Plumber on a Saturday (the day after 4th of July). They had 2 guys here very quickly. Both guys were very pleasant, knew what they were doing and fixed everything in under and hour. I was amazed. I will be calling their supervisor to recommend a raise. They were the silver lining in this tragedy. I HIGHLY recommend them.
Dale T.
Dale T.
1/22/2021
They were fast and did a great job...but boy, they robbed us blind.  $4000.00 for a hot water heater and pressure valve.
Mike B.
Mike B.
7/14/2017
We phoned last night for an appointment today. They promised to come between 10:00 and 2:00 and would phone a half hour before arrival. They phoned at 9:00 to confirm, then disappeared. No more calls. No appearance. At 3:00 I asked what happened. Someone there said they were busy. Maybe they use the United Airlines booking software!
SIdney B.
SIdney B.
1/29/2021
Irreponsible, dishonest, and unreliable.

They didn't do work for me, and that is the problem, because I had an urgent situation and they initially assured me they could help me. I waited all afternoon for them, as was scheduled, and at the end they called me to postpone the appointment until today. Today, their plumber apparently came here and called me to tell me there was nowhere to park. Well, duh, the zip code is 20009 and parking is at a premium. If they offer service in this area they should know that. I was told by the dispatcher that they would look into it and would get back to me in 20 or so minutes. Two hours later I called again, only for them to tell me - quite rudely - that it was not their responsibility to know the parking situation, and that they would not pull their wheels up on the curb, as contractors do on this block all the time. So after all this, they informed me they couldn't do the work. Meanwhile, I'm leaking 40-50 cubic feet of water per.

As I said: irresponsible, dishonest, and unreliable.
John B.
John B.
12/16/2016
Called for help.  Told to expect a plumber 2.00pm-5.00pm next day.   Plumber didn't show. Phoned at 4.40 to inquire.  To be told that he was still engaged on a 'contract job' which was taking longer than expected.  On questioning, it turned out the Len-the-Plumber office had known this for hours, and had known they would have to reschedule several appointments.  But they hadn't bothered to phone any of us.

John B
Beverly N.
Beverly N.
01/05/2016 12:00:00 SA
Dale, from Len the Plumber, arrived punctually and professionally performed the job of installing a new water line for my refrigerator. He accurately assessed the additional materials needed before starting the job, retrieved them from the office in a timely manner, returned and completed the job quickly and neatly. He was friendly, unobtrusive and gave a decisive and firm estimate for the job. I was happy with my choice of company for this service. (for L. Nevils; Annapolis, MD)
Marsha G.
Marsha G.
8/13/2015
I believe I wrote a previous review on Len the Plumber about 2 years ago and it was not flattering but after a recent experience with them, I am wondering if I had them mixed up with another company.  We had a leaking hot water heater and I called a few places but the earliest anyone could guarantee a plumber would come out was 2 days away.  Then I remembered Len the Plumber offers same day so I called them.  They came out within 2 hours wrote an estimate and completed work early the next morning.  Given our situation of having to shut off water to our entire house they were the only company that was responsive to that.  The replacement itself was done well.  The technician went above and beyond ensuring our water was flowing through all our taps and even cleaned out some debris from our kitchen faucet at no extra charge.

I only gave 4 stars because it was expensive.  Its difficult to know how competitive the pricing was because we were not a luxury of getting a second quote but I've had a heater replaced at a rental property that was several hundred less and although it was a smaller tank I think the labor charges should be somewhat comparable? and this was definitely higher.

Nevertheless, the level of responsiveness, professionalism, service and the quality of the finished product is deserving of a 4 star review.
Ro M.
Ro M.
5/20/2019
I have had bad customer service with len the plumber twice. When you call to schedule a technician to come out they always give you a 4 hour block of time. Both times, after waiting for 4 hours I get a call that the technician can't make it. In one case they rescheduled for later in the day, and after waiting 3 more hours they called to say they couldn't make it again and rescheduled for the next day. The second time I called them, over a year later,  same thing. After waiting all day for no one to show, they called and asked to reschedule for the next day afternoon. I think the issue is Waldorf MD is too far from their main offices and we get shoved to the back of the queue. They advertise they serve this area but it's a long long waiting game to get them to actually come out. I won't be calling them again. Done waiting.
Michael G.
Michael G.
1/29/2015
I called them because I see their ads all the time and trucks, thought it would be a good company for a leaking kitchen sink.  Timeframe to come was 1-5 on a Friday.  It gets to be around 4:45 p.m. and I call them.  They said plumber was working on a burst pipe and it would be another 1-2 hours.  I said you better send someone else!  Then about 6:30, 2 guys showed up and worked until 7:30 p.m.  I would give a zero but for the fact that the guys put on booties to come upstairs to not dirty the carpet or hardwood floors and did put down protective cloth on the kitchen floor while they were working.  I called the manager today (Tuesday) expecting for a partial refund for wasting my time and he only offered to wave the $49 trip charge on my next repair and give me credit of $25 on the next repair.   Let's just say there will be no next time.  
I guess the advice is to go to Yelp or ask friends or neighbors who to use.  Don't just go by lots of commercials on TV thinking a company is good for that reason.
Karen G.
Karen G.
4/18/2021
Found a leak in basement ceiling this morning literally raining from above (Sun. 4.18.21) requiring an urgent response from a plumber. Google search indicated Len The Plumber was 24hr/7d service. I called them and was given a service appt. today btw 12noon-4pm. I was told that the technician would call 40 min ahead. When no one called by 3:30-3:40p I called them back. I finally received a call at 4:09p from the dispatcher apologizing that no technician was available and that they would reschedule me for tomorrow morning. I explained that my situation was urgent and that I had to shut down the main water line therefore leaving me with no access to water. I responded that they could have at least called me earlier to let me know that they couldn't' come and I would've  had the opportunity to call another plumbing company earlier this morning. Terrible customer service...they knew ahead they were not going to be able to come help and they should have informed me of this. Instead they chose to make an appt with me for today, lead me on thinking they were coming btw 12-4p but knowing they were just going to reschedule me for tomorrow. I will never call them again or recommend them.
Philip B.
Philip B.
10/25/2019
Please read other negative reviews. I didn't and as a result wasted time and suffered no heat for several days. Called Len the Plumber early Monday morning because of positive Google reviews. Problem was no radiator heat from high-end Buderus boiler. But the boiler did produce hot water for the passive water heater. Was promised plumber would arrive between 10 and 2. He arrived at 3:45 which forced me to wait at home needlessly. (He said he received the assignment only at 3:00 p.m.) He was unfamiliar with the system, but ultimately figured out that the problem was a circulating pump. He said the cost would be $900 to replace it, but as a favor he discounted the cost to $825. I did not receive a written estimate or an electronic confirmation. I agreed, but then did some research and discovered the pump would cost $90 and Home Adviser said the cost for replacement should be no more than $500. I suspended the order early Tuesday morning and asked to speak to a supervisor. Very nice customer service person said she would ask a supervisor to call me. After three days of no call back, and three more calls to Len the Plumber, I contacted Payless Plumber. Zivko provided a quick response and completed the repair flawlessly the next day for for $450. I still have not heard from a supervisor at Len the Plumber.
Paul M.
Paul M.
06/12/2018 12:00:00 SA
Called this morning to have someone come out to turn off a gas line and and put a cap on it.  Should have been a 30 second job tops.  I had to have it done by a licensed plumber for a home appraisal.  To my delight they said they could have someone come out this afternoon between 2:00-5:00. I asked them how much it would cost and was told it was a $49 service fee and could be a few dollars more but most likely wouldn't be any more since it was a quick easy job.  A little after 4:00 I got a phone call from Len who informed me that it was going to be $1100 for the service.  I can't make this up! They wanted $1100 to turn a switch on a gas line to off and put a cap on it. Keep in mind this wasn't a main gas line. It was a line coming off the gas manifold.  So Len the plumber made me leave work 3 hours early to go home to have some one call me at the very end of the day and time they said they would arrive and tell me that they wanted to now charge me $1100 to put a cap on a gas line. Apparently I should have looked at the reviews of this place before I called them.  No wonder they were able to get to me today.  Highway robbery and you might want to think about how much they're going to charge you if they wanted $1100 for a 30!second job.  
In conclusion I called another plumber who is coming over tomorrow to do the job for $49. Which all together is expensive to put a cap on a gas line, but understandable since it's time out of their day.
William P.
William P.
06/05/2014 12:00:00 SA
I wish I could tell you about their service, but they never made it to my home.  After giving me their 4 hr window I called after 2 1/2 hrs of waiting to see where my plumber was.  It was only then that they informed me that the plumber wasn't coming b/c he was on an all day jot.  They had know for 4 hrs and never bothered to contact me to set up another plumber or make other arrangements.  This was my first and last time calling Len the Plumber.  i wish I wish I could give them Zero stars!  Use them at your own risk!  I then called Ken the plumber.  Ken is his name and I don't know his last name. He came out the very next morning and fixed my problem and was way less expensive than Len would have been.  Ken's number is (301) 524-7242.  I highly recommend him.
Judi S.
Judi S.
1/18/2021
Total and complete RIP OFF. They wanted to charge $1280 for a replacement kitchen faucet. NOT AN EMERGENCY. We had a leak, but are smart enough to turn off the water. No itemized bill. No discussion of what was needed. Also, tried to charge me $225 for his time. I called their office and complained. Only willing to pay them the $49 to come out and the office agreed. The plumber they sent was not very agreeable or smart. Sent them packing. Another plumber came out, found a faucet and charged a total of $330. WTF??
Maura D.
Maura D.
8/13/2016
We had a very positive experience with Len the Plumber!  We called Len on Friday night at 7 for a leaking gas pipe that Washington Gas shut off and we scheduled service for 10-2 on Saturday.  Our technician arrived on time and immediately got to work.  It was over 100 degrees all day and our technician was there from 10 until 6 fixing not only the gas pipe (allowing us to have hot water again), but also our broken garbage disposal, corroded pipes and switch off valves.  He went above and beyond the call of duty for us and we are very pleased.  This technician totally deserves a five-star rating, we will definitely use Len the Plumber again.
Acj L.
Acj L.
3/29/2023
We recently had a plumbing emergency -- broken pipe, no water in the house at all! Our call was handled professionally and quickly, and Bob was the most helpful plumber I've ever met. He arrived on time, was neat and clean in the house, and just an all-around nice guy. He understood exactly what our issue was and got to it that same day, and handled the (inevitable) curve balls with grace, humor, tact, and perseverance. Also important to note -- we got multiple estimates, and Bob's was hands-down the best of the lot, and most in line with our expectations to boot. Going with Len The Plumber was a quick, easy choice. No one wants to have to make emergency calls to a plumber, but Bob is one that makes the experience as painless as possible. Len the Plumber -- and Bob! -- will be our plumber-to-call from now on.
Steve J.
Steve J.
8/22/2017
Wow, I think I was scammed into believing I was getting a professional plumber to come out and fix a problem I was having with a client. We installed a full remodel bathroom for a customer and unfortunately the customer had a leak under the sink. We were very busy and I wanted to get the customer taken care of as fast as possible. I had worked with LTP sometime ago and felt they could take care of the leak under the sink, quickly and professionally.
The technician responded on time, called me and said he determined the problem was the drain line was not installed properly and needed to be cut and fixed. He also said maybe the pop up would need to be replaced since it was plastic and he couldn't tighten down on it very hard, and he would know after the initial repair. Kevin called me 45 mins. later and said he repaired the drain line and all was working now.
The customer called me several hours later and said the leak was just the same as before.
45 mins and installing (1) tee fitting, (1) union trap and reinstalling popup plug. $368.00
When I called the technician and told him it was still leaking, guess what he said? If you said I told you it may need a new popup for (2) sinks so they match you are correct. Total estimate for (2) special order   push popups and labor over $600.00!
The total cost would now be almost $1,000.00 to repair a leak under the sink.
I told the technician maybe the popups were all it needed?? He said he was a Master Plumber etc. etc.  Customers beware?
Nader H.
Nader H.
12/29/2021
Called in for a clogged kitchen sink. Was quoted $600 for running a snake! Rip off price to start with, but we were in a bind so had to say yes. The guy basically didn't know what he was doing, he flooded the basement and blamed it on the old pipes. Language and attitude was awful! Called the customer service and they hang up on me.
Gabi H.
Gabi H.
10/08/2019 12:00:00 SA
Easy to schedule and service people nice but was WAY overpriced for services. I called the office 3 times to discuss pricing and they never called me back. Will report them to the better business bureau.
Erica M.
Erica M.
06/05/2021 12:00:00 SA
The representative was supposed to show up from 2-5 yesterday, and didn't. When I called, they said they'd see when they were coming and let me know. At 6pm I find out they can't come. So they come today. A bit late, but showed up.

This is the 4th quote I'm getting for repiping my whole house. This representative didn't even look at what I was showing him, didn't take notes, didn't respond to what I was saying. The other contractors all looked at the various pipes that are exposed upstairs, downstairs, and in the crawl space.

After not listening, not looking, and being fairly condescending, this guy leaves. Took about 8 minutes total? As soon as he's back in his truck he sends me a quote, which they don't do itemized he said because they just give the total. It's over 4x the other quotes I've gotten so far. Over four times more expensive, and this guy didn't even try to look.

I have zero confidence in their ability to do this work properly and even if I did, I'd never pay that much. Guess what? Still have to eat the $50 they charge for a quote.

Charging people $50 for 8 minutes of being inattentive and not caring is incredibly unprofessional and insulting. I will not be hiring or recommending this company to anyone. I doubt they will respond to the email I sent them about how ridiculous this is, but dang, what a way to conduct a business.
Caitlin T.
Caitlin T.
01/03/2018 12:00:00 SA
NEVER AGAIN LEN!
We had a problem with a pipe under the kitchen floor. Long story short they had to jackhammer through our slab to take care of it. Plumbing part went fine. When they poured the new concrete they did a horrible job, and we had to argue with a manager to get them to come back to fix it before it dried completely, which they did, and did a fine job. They arrived at least an hour late every day though, which kept me hanging around for long stretches of time.
We had electricians come in to run some wire the following day and when they moved the insulation behind the pipe we could see daylight. The plumbers had jackhammered through the outside wall of the slab! Whether they intentionally covered it with insulation or not I can't say.
I called on Sunday to report the issue and have them deal with it. They scheduled me for 8-12 on Monday. 2pm rolled around so I called to see the status. We weren't on the schedule!! The woman spoke with dispatch and said someone would be out by 5pm. At 4:45 I got a call from that same manager asking what the problem was! Apparently we hadn't actually been put on the schedule for the afternoon either. I explained in great detail what the issue was, and was reassured that someone would be out between 8&10 the next morning - don't worry, we were first on their list!
Fast forward to noon the next day and nobody was here so I called the manager's number again and got someone else. She said the tech was hung up at their first call and she would get someone new. I also explained to her what the exact problem was. In the end a tech walked through the door at 3pm. He looked at the problem and said he does concrete but has never done an outside wall before and wasn't sure how to do it!  His notes said there was a hole in the concrete that needed to be patched. No mention of the actual problem. He called his manager, who told him to just try his best. What!?! I don't want a guy, however nice is his, to work on the foundation of my house when he's never done it before.
I called the manager back less than a minute later and was told he was in a meeting. I forced the issue and got through. He had the audacity to tell me he didn't realize the extent of the problem. This was the same guy I had spoken with! Then he said they are plumbers, not concrete guys, so they can only do their best. Not good enough for me. I suggested that we hire a concrete company at their expense.
In the end they sent a masonry/chimney guy who did the job to our satisfaction.
I'd suggest going with a small local guy for plumbing and skipping the Len experience.
Nicole C.
Nicole C.
02/01/2020 12:00:00 SA
Trust the reviews! Len the Plumber sent someone to our home to address a small leak in our shower. The plumber said that we needed to cut through the drywall behind our bathroom to address the leak. We asked repeatedly if there was any alternative and he insisted that it needed to be done. He cut a massive hole and turned off the water, but then said he couldn't repair it. Price: $555. Fast forward to two days later when we had another plumber out to take a look, and he was blown away! He pointed to a  shut off valve that was easily accessible from the shower, and said the hole was completely unnecessary work!
Jason T.
Jason T.
11/17/2018
We had our sump pump replaced by these guys. They couldn't reconnect it to the sewer line do to code which I understand. So their solution run the line out the front of the house above ground next to my front door and into my rain garden which is now a pond. Also the pump vibrates so loudly it can be heard on the second floor. My wife fought with the tech about this and he said I could fix the noise by putting a board and a strap on the pipe, and he couldn't bury the line because it was almost 5 PM. She wrote him the check anyway, we definitely didn't get a detailed invoice.

I called to complain and the lady was very nice, sympathized with me....even said we definitely don't want to drive down your property value.  She agreed to send a tech on Saturday to fix it free of charge. The tech came out and tried to tie the line back into the sewer line in the basement. When I told him that it was a code violation he explained that it would back into the utility sink first and asked me if I ever had an issue. I said no but pushed back since two plumbers had told me you can't discharge into the sanitary system. We went outside to look at the pipe, and found a gutter pipe that runs to a french drain. He said he would run the pipe above ground to the drain, when I asked him to bury it he said he didn't have enough pipe.

Then the service manager calls. He says he wants the same tech who came and did the original work to come back out on Monday. Neither my wife nor I can miss work to deal with this again. He pushes back, I send photos, he tells me it's unreasonable for me -a small business owner myself- to not allow the same tech to come back Monday. They leave without fixing the loud vibration in the house, no resolution on the pond. Leaving me and my family to deal with this some other way. They told me they did the best they could to limit the noise. Their solution: Fold up a RItz cracker box and wedge it between the pipes. These guys are the worst. I can understand not covering the hole cost of the service if it were a huge expense, however, I am not going to pay to undo and redo work that was simply done terribly the first time around. I also don't deserve to be left with this mess in my yard, told I am unreasonable for not closing my business for a day to come home and deal with the tech who fought with my wife the first time he was here. What a joke.
Jim K.
Jim K.
9/19/2018
This is a review of KAP the plumber who actually came out to do my service.   He was on time and professional and did my repair as I requested.
Melanie G.
Melanie G.
7/25/2020
Terrible company! High prices!

They sent a technician to my home that didn't even know how to fix a Delta system. On top of that, the guy dropped my new faucet on my newly refinished tub. I'm still trying to work with them to get this resolved. The technician also caused my leak to become a full on shower that doesn't turn off. I have to turn off the water in my whole home in order to ensure my shower shuts off.

I had them send someone else to at least resolve the shower that won't shut off, and this new tech tried to charge me almost $800!! I am trying to work with them to fix the issue they caused, but the people I speak with are not the friendliest. I had a scheduling rep call me honey as she told me what needed to be done as if I'm a child. The tech that they sent today was rude and short with me...in my own home.

I can't recommend this company to anyone. Please be careful when choosing to work with this organization.
Alan M.
Alan M.
2/15/2016
I called Len the Plumber to replace the toilet seat on my Kohler one-piece toilet model K3434.  The toilet seat on this particular model is not fastened to the toilet with the usual nut that can be removed by simply reaching under the back of the toilet and unscrewing it.  The seat on this model is attached with two anchor bolts.  Replacing the seat must be done with Kohler's attachment kit number 84999 that, in addition to the fastening screws and anchor bolts has an installation bolt, lock washer and two tools to aid in removal of the old seat and attachment of the new seat.  I bought the replacement toilet seat and the attachment kit at my local plumbing supply store.  But when I saw the contents of the attachment kit, I freaked out, thought it was too complex for me to do and I called Len the Plumber.

The plumber from Len came and quoted me a price of $191 to replace the toilet seat.  After half an hour in the bathroom, he came downstairs and told me that the attachment kit had the wrong-sized attachment bolts.  The seat could not be attached with the 84999 kit.  He said I needed to go to a hardware store and get wider bolts.  In the meantime, he said he had a toilet in his truck and for $675 he could replace my toilet with a two piece-toilet and use the new seat that I had purchased from the plumbing supply store.  If I wanted a one-piece toilet like the one I already had, he could get me that for $1,353.  I told him I wasn't prepared for that and paid him his $49 service call fee.

After he left, I went to You Tube and watched two videos showing how to install a toilet seat on a Kohler one-piece toilet model K3434 using the 84999 attachment kit.  After spending half an hour watching and rewatching the videos, I understood the attachment process and within half an hour had the new seat properly attached to the toilet.  Everything in the 84999 kit worked perfectly and the process went step by step exactly as shown in the You Tube videos.

I was disappointed that Len sent me an inexperienced plumber who gave me bad information and then tried to upsell me on a new toilet that I did not need.
Kenneth M.
Kenneth M.
11/13/2016
Robert Robinson came out on a Sunday afternoon to look over a leaky toilet. He quickly found the problem and fixed it, then double-checked that there was no other leak source. Very friendly and efficient, can't ask for more than that!
Kaia J.
Kaia J.
10/10/2020 12:00:00 SA
Someone from Len the Plumber reached out to me to try and remedy the situation. I appreciate that they care enough to do that, and they offered a refund of the diagnostic fee. They listened to my concerns and promised to make a real effort to make some adjustments. Because of their efforts, I would consider trying them again, and hope they stick to their word. Will update again when I do!
Judy G.
Judy G.
12/10/2021 12:00:00 SA
I am writing this review for a deaf friend who had a leak and called Len.   Not only did Len refuse to service a deaf person, but whoever answered the phone laughed at her for asking.    They claimed they won't service a home if no one can answer the phone because a phone call from the assigned plumber is required before they arrive.    I'm sure they can come up with a solution to that problem..... like, say, a text, instead of a call.   They are blatantly discriminating.    They didn't tell her this until she had waited half a day for them to arrive.  That is when they laughed at her.   STAY AWAY FROM LEN.

By the way, Michael and Sons plumbing came right away and did a great job. Use them.
Sandy B.
Sandy B.
1/14/2022
This is the 2nd time we used them after an awful experience that took them 4 times to correct a leak in our ceiling but we thought we'd give them one more shot.  It was even WORSE than the last one!!! Don't HIRE THEM!  They charged $1,056 to change out 2 faucets and after the guy left there was water pouring out under the cabinet.  We live in a condo so the only way to stop the flood was to shut the building off.  Our neighbors were furious.  We called them to come out at 4:00pm and were told that they would dispatch someone.  The next day,,,,, still no repairman.  Their service is awful.  When we ask to speak to a manager we keep getting told that we are just dispatchers we will forward your request..... but nobody cares enough to call us and help us.  

Their cost is TOOOOOOO HIGH and their service is terrible!!
Drew G.
Drew G.
06/12/2022 12:00:00 SA
Severely over priced and less than mediocre service. They took full advantage of pandemic price gauging  

Would never call them again.
Daryl W.
Daryl W.
03/02/2017 12:00:00 SA
Len the plumber is a complete rip off. They charge me $221 for a diagnostic check on a water heater and say it will cost $800 to fix. I became suspicious and got a second opinion which I when with for $300 from Sears.
Frank Y.
Frank Y.
08/10/2018 12:00:00 SA
Tried to rip us off by quoting $500 for various repairs on a water heater that just needed a basic flush which another firm later did for $150 (and a good DIY person could do themselves).  Would give 0 stars if I could.  They seem like a money grubbing chain who will just try to overcharge anyone with a decent house in a nice area.  Common problem in Bethesda particularly in the plumbing trade.
Naidu K.
Naidu K.
9/23/2017
My tenant in Silver spring had called the service as the garbage disposal was not working. The Technician showed off on time. He Charged $530  to replace the old Garbage disposer and charged another $302  for Secondary drain cleaning. I do not understand this service. He estimated 90 minutes for this service. My tenant said it took 30 minutes for him to di this.
A 1/2 HP Garbage disposer costs  $150.00 at Homedepot and it takes 1 hour to install. I don;t know how this costs $530 ??  I am totally clue less about the other Service Secondary drain cleaning. I was busy at work whole day and did not know the details until end of the day.
I think I am scammed.
Paul D.
Paul D.
10/05/2016 12:00:00 SA
Oh how I wish I had read the Yelp reviews on Len The Plumber before I called them for service. They showed up an hour past their service window and charged $1850 to replace a sewage ejector pump. I paid $630 to replace the same pump five years earlier to a company I failed to locate. Eight days later, when the water started to back up in the same tub and toilet, I was given an 8 a.m. to noon service window and took half a day off work. They called at 10:30 a.m. to say they could not come at all that day, even though it was an emergency. I was told that, if they did come back, it would cost me an additional $300 to snake the tub and toilet; the original $1850 was just to replace the pump.
Kourtney L.
Kourtney L.
12/19/2016
I experienced a busted sump pump pipe during the coldest days in December.  I called Len the Plumber on a Saturday morning and they gave me an appointment window.  No one showed.  I called and they said all the plumbers were running late and someone would call me back. I followed up four times that day and no one ever got in touch with me.  A dispatcher finally called me back on Sunday and said they were able to fit me in on Monday.  No real explanation for the failure to reach out on Saturday despite scheduling an appointment.  A plumber did show on Monday and was less than helpful.  He hollered at me and told he was not going to catch pneumonia to fix my mistakes.  My mistakes? I'm not a plumber, I didn't hook up my sump pump and it had never frozen before...needless to say, I will not be calling Len the Plumber ever again.
Terri W.
Terri W.
09/11/2013 12:00:00 SA
This company would not give even a rough estimate on a simple job (replacing a gas stove valve), which made me leery, but they said they would give me an estimate when they saw the job, which I could accept or not. They DIDN'T tell me that there is a $49 trip fee, so if their estimate was too expensive I still would be out fifty bucks. Their estimate was $398, which was crazy, so I said no thanks and the technician tried to sock me for the trip fee but I raised enough stink that he waived it. I called out usual plumber (Aspen Hill), who quoted me less than half what Len wanted to charge. Bad business model, expensive price.
Amanda R.
Amanda R.
06/02/2021 12:00:00 SA
Do not use!! Was quoted an initial time that was later delayed and ultimately, the technician did not show up.
Jeffrey S.
Jeffrey S.
09/05/2020 12:00:00 SA
Should report that customer service for Len the Plumber acted on my complaint here on yelp and I got about a 30 percent refund which changed my opinion since price was my biggest complaint. I have to comment their customer service. And they do take time to look at Yelp.
Steve W.
Steve W.
12/09/2013 12:00:00 SA
Don't waste your time with Len.

I called Sunday morning about a clogged toilet.  In spite of advertising that they worked 7 days a week I was told no one was available.

I agreed on 9-1 on Monday.  No one came by 2:00 and I had to go out.  They called at 2:30 to say they were ready.  Too late.

Also, they advertised that they emailed you a picture of the plumber before he/she came.  No such email.

Call someone else
texas w.
texas w.
12/28/2017
I must've gotten the one guy who works for Len the plumber that's worth a damn. Showed up on time. Worked hard to correct a very complicated problem. Did this for my elderly parents which provides peace of mind because I can't always be around. All of these negative reviews must mean something, so I'm not discounting them, but the little Asian man who came through our crib really held us down. So if you have plumbing needs, and you can find him, maybe you can hire, the little Asian man at Len the plumber *cue a team music*

And oh yeah, tell 'em big Texas sent you.
Brigitte N.
Brigitte N.
01/10/2022 12:00:00 SA
Very unprofessional, sketchy technicians and very overly priced jobs.
Came out twice (the first tech to come creeped me out so much I had to tell them to never send him again!) to relight the water heater without even looking at it to see what the issue was. Sent me quote for over $3000.00 for a new one and to install it. That was it. I will NEVER call Len The Plumber EVER again. I was able to find a great plumber that came quickly, saw the problem and ordered us a new Rheem Water Heater, went and picked it up and installed it and took away the old one for $1000.00.
Len The Plumber is rude, and charges enormous amounts for service!!!
Mark M.
Mark M.
3/31/2019
I hear about LEN the plumbers on WTOP. They are garbage. I asked about fixing a leak in my kitchen faucet, and the technician looked at my sink and 30 seconds later, stated that I should replace it. The technician showed me a price for a MOEN faucet for $649.00!!!

I went to Home Depot and purchased the exact faucet (NOT Clearance but MSRP) for $185 dollars.

Needless to say, I became a (temporary Plumber) and saved about $465 on the faucet, and if you can believe it, another $386 on labor!

I bought the faucet, one tool and two hoses for $225!!!

I did NOT pay them for their 5 minute visit!

Too bad I can't give them a (NEGATIVE Star review) for their predatory practices.
Shame on you!
Johhny H.
Johhny H.
8/25/2020
Crazy expensive and will charge you 49 dollars if you dont like their estimate which you probably will not.

Their constant advertising must keep them in business
J C.
J C.
08/09/2023 12:00:00 SA
Don't waste your time and money, the technicians don't have the expertise to fix your problem. Find another company!

Called them to come fix a pipe breakage in the dishwasher. All they did was show up and tell me the dishwasher was broken. It was obvious the dishwasher was broken, I could have figured that out myself. They didn't do any diagnostics, like pull out the dishwasher or check the pipes. $225 dollars later, it was a robbery for a 15 minute visit for someone to tell me I need a new dishwasher when water leaked all over the floor. The person they sent didn't speak very good English so there was a huge language barrier too.

Worst company ever. Hope potential customers see this and choose another company so they can ho bankrupt.
Felicia C.
Felicia C.
12/01/2019 12:00:00 SA
Thanksgiving Day, 2019.  Sinks backs up in the middle of preparing dinner for 10.  Called Len the Plumber.  They wanted $588 plus taxes, not to replace the plumbing but to simply snake it.  I told the technician to leave as I was in no mood.  Dinner prep continued and we had a very successful holiday without the fleecing from Len.  We had the problem repaired on Black Friday (no sale, though) for $79.  I kid you not.

They are actually even more annoying than the awful jingle.
Jane S.
Jane S.
03/06/2022 12:00:00 SA
I should have checked Yelp reviews instead of relying on Google, before scheduling an appointment with these guys. These guys don't have a consciousness , trying to rip off a woman who pays all her own bills and can't afford to paying thousands of dollars for every hundred dollar job needed for house maintenance  . The guy came in and told me that everything in my 20 year house is old and he needs to replace everything entirely because he doesnt have parts for my standard toilet. I politely told him that I needed to think about it, even though I already knew he is a lier. On top of it he charged me $50 dollar appointment fee for wasting my time and before he left, asked me an inappropriate question, which is non - of his business. I would advice to stay away from those guys. There are planty of honest folk out there who would do the job for what it is worth
J. B.
J. B.
6/28/2015
We contacted Len the Plumber to get a faucet installed for a new sink that was recently installed in our newly renovated kitchen.

Prior to scheduling the appointment we asked multiple times for an estimate but we're told that they do not provide estimates because each job is different.

We scheduled the appointment and a plumber came out the next day and quickly looked at the new faucet  we had already purchased, and quoted us $272 for the installation.

We thought the price was night but agreed since other quotes were between $175 and $250 so it wasn't that far off.  Also, if we didn't pay for the installation, we would still get charged a $50 service fee for the consultation!

After about 20 minutes, the plumber says we because of the garbage disposal, he will have to charge an additional $100.

We agreed and he completed the job in about an hour.   All together we paid about $400 for a simple one hole faucet installation.  Total rip off.

They did a good job but totally over priced. No wonder they don't give price quotes. I'm pretty sure we paid for their fancy commercials. Beware.
Stephanie B.
Stephanie B.
09/04/2021 12:00:00 SA
Stay far away from these guys!!!
Rip-off prices.
We made an appt & they were a no-show. We changed our schedule and wasted 5 hours being home for them. Then we made another appt 11-2 and they show up at 2 then proceed to give gas dryer hookup estimate of $865.
What a waste of time & ridiculous price estimate. Do NOT waste your time!!!
Corin B.
Corin B.
11/07/2021 12:00:00 SA
Had a technician out to bleed our radiators to make sure they were putting out heat for the winter. $700 for two of them. The technician while very nice over pressurized our boiler blowing the limiting valve. We called that night, 4 times the next day and again the following. As of this review we still haven't heard back from a manager and have no heat. Do not use this company! Terrible customer service and zero follow through
Kathleen H.
Kathleen H.
12/01/2014 12:00:00 SA
I found dealing with Len the Plumber difficult.  It took 5 phone calls to their main number to get an answer.  The previous calls broke up with their phone system.  An employee admitted they have trouble with their phone system.

An employee came the next day, and left us with an astronomical estimate for the installation of a gas water heater, which didn't even specify the type of water heater they would install, nor its price.  

I called back today - and 3 hours later they have not returned my call.  I asked the point-of-contact receptionist if they could pick up a water heater of my choice at Sears, and I think they have not called back because they'd rather install their choice.
John P.
John P.
8/21/2017
Unprofessional plumbing service. Tried to utilize them last week to repair a sump pump and the plumber never showed. Tried on another day and it happened again. Foolishly, attempted to utilize them again today. Told us a plumber would arrive between 2-5 PM. Plumber does not show. I call again and they say by 5:45. Still no plumber. Call again, they claim he'll arrive 45 minutes later. By 7:30, the dispatch still doesn't seen to have a plumber even assigned.

I strongly recommend you find a different service to handle your plumbing needs. Our house will never use them again.

Addendum: Only after we cancelled our appointment does a plumber arrive 15 minutes later. Dispatch hadn't even told the poor guy we had already cancelled the job. Len the Plumber won't only waste your time, but that of their own employees as well.
Marta B.
Marta B.
9/28/2018
Run !!! I had a leak under my kitchen sink.  I contacted Len the Plumber (work order 586927).  Dan Stewart and an apprentice arrived.  Dan determined faucet was fine, to fix the leak 3 new fixture valves were needed.  Cost $616. The new valves did not fix the leak.  I contacted Len the Plumber the following morning.  Dan and apprentice returned.  Dan and I had a discussion that I had paid $616 to replace valves unnecessarily.  Dan said he would take care of that cost. Len the Plumber only cared about having satisfied customers.  He had been a plumber for 30 years, most of them with Len the Plumber.  The refund for the valves was no problem - lets just get leak fixed. He again tried to determine cause of leak.  He cut a hole in the basement ceiling for a better look. He finally said it was just water that was draining from the initial leak.??  It was not, the leaking continued and because of the hole in the ceiling the water now fell on the pool table.  I turned the water off for the house.  I emailed Len the Plumber and called and scheduled 2 more appointments requesting Dan Stewart.  I was notified each time after the scheduled appointment time that Dan had been held up and I would need to reschedule. After the second time this happened, I said send anyone.  Van arrived and he immediately said the faucet was causing the leak.  He said he could not fix because he didn't carry faucets. Plumbing company without faucets?   The leaking stopped when I had another company install a new faucet.

So for $616 , I still had a leak under my kitchen sink and a big hole in my basement ceiling.
Sta E.
Sta E.
1/26/2023
They should get no stars. First they state they charge by the job not hourly so they have to come see the job even though my job was a common one. Then they state it's $49 to come out. They came for an estimate to hook up dishwasher, garbage disposal and faucet to sink. They had the nerve to quote me $4000! Called Ehrhardt Brothers Quality Plumbing, they state they charge $180 per hr plus parts and my kind of job takes roughly 2-3 hours. The plumber showed up 30 minutes early looked and said oh this is should be simple. One and a half hours later everything is hooked up working beautifully and it only cost $343.00. I am amazed that LTP is still in business with those kind of prices.
Laura K T.
Laura K T.
07/10/2019 12:00:00 SA
A plumber from your company came to my house two weeks ago to provide routine service including cleaning my master shower drain.  He indicated that it was difficult to remove the drain but that he was finally able to do so.  He cleaned the drain and provided some other services for me and left.  One week later, the master shower flooded into my downstairs dining room.  The entire dining room ceiling had to be removed.  I called Len The Plumber that day and the technician came out the following day, Friday, July 5.  My 18-year-old son was there.  The plumber left in less than 5 minutes without providing any service, comment, written documentation or plan.  I have called Len The Plumber no fewer than four times to speak with the technician or the manager.  I have not received a call back.  In the meantime, I had another plumber come out to evaluate the situation.  He indicated that the shower is leaking from the spot in which the shower drain was removed.  Apparently a screw was replaced incorrectly.  It is a direct cause for the flooding into my dining room.  He indicates that the master bath will need to be replaced.  

I am disturbed and shocked by her company actions.  A receptionist today hung up on me when I asked to speak to the manager once again.  This is a total disregard of my issue.  I still have no master bath and continued damage to my dining room.  If I do not hear from a manager and have the issue resolved to my complete satisfaction, I will not only have my lawyer involved but I will notify the better business Bureau as well as the State Department of Licensing and Regulation. In addition, you can be sure that social media will be involved.
Jeremy S.
Jeremy S.
11/09/2015 12:00:00 SA
Had a time sensitive issue with a rental property, received window of service, nobody showed.  Called, gave me new window, I asked if they were  certain that they would be able to come that day, they said yes for sure. Call at the end of the day because no one had arrived and they said they wouldn't be able to get there that day but will be able to do it from 8 to 9 in the a.m. next morning nobody showed until 11. One day wouldn't have been a big issue had I not told them that it was very time sensitive and asked them not to take the job if they weren't sure if they could make it on time.

On top of that they charged $416 to snake a toilet.  It's a bummer my normal plumber was out of town.  Sounds like others had better experience but I won't be calling them again.
Keondra W.
Keondra W.
7/28/2022
If it was possible to give this company zero stars that would be the rating.  I contacted Len the Plumber on 7/7 concerning a potential drain issue.  The service technician recommended snaking the drain.  He informed me that it should resolve the issue and proceeded to charge $500 for the repairs.  One week later the same issue emerged and I contacted this unscrupulous company.  They informed me that there is no warranty against the service and they would only come back out to the property if I paid the full diagnosis fee again.  Though I contacted the company for resolution, none was offered.  Avoid this company at all cost!
Matthew F.
Matthew F.
05/08/2016 12:00:00 SA
I received courteous service, but feel I was over charged and the problem returned within hours of the service appointment. When I called to follow up, I was informed that this service was not guaranteed and I could pay full price for a return visit. I will not call this company again and will encourage others to call elsewhere.
Kimathi T.
Kimathi T.
12/16/2016
Due yourself a favor and never use this company.  I own a four unit apartment building.  On a Tuesday afternoon, I received a call from one of my tenants.  Apparently DC WASA had turned the water off  around midnight for some regular service.  By the time they turned the water back on the main water line into the building, the pipes had frozen resulting in a massive leak.

I called around frantically.  Lem the plumber was the first company to answer.  Roto-rooter was second.  I should have gone with the brand I was familiar with.  Lem the Plumber showed up before Roto-rooter the next morning, so I went them.  Long story short, he worked on the water line all day on Wednesday without fixing the problem, which meant my entire building was without water.  I as patient when he said he'd come back early to finish it the next day.  

He showed up at 10:30 on Thursday, worked for another 4 hours, and said the issue was fixed.  I should have been more thorough in inspecting the work, because there was now a leak in a new place (at the valve near the water meter).  The tech told me that valve was the responsibility of DC WASA, and that they would have someone come out to fix it.  I believed him, which was again my mistake.  When I got in touch with DC WASA, they informed me that the valve was not their responsibility.

So I call Lem the lumber back.  It's difficult to get an actual employee from Lem on the phone (i spent most of my time talking to the messaging service and waiting for someone to call me back).  By the time I got someone on the phone, they told me the earliest someone could come out was the next day (Friday), and that I'd have to pay them to fix the new leak that wasn't present before they started work.  At this point I lost it.  I went ahead and scheduled an appointment for the next day.

After I scheduled the appoitnment, I called Roto-rooter on a whim.  I guess I was just hoping at this point.  Not only did Roto-rooter have a plumber come out THURSDAY EVENING (instead of the next day), the plumber completely repaired the valve within 90 minutes.  

I've learned my lesson.  From now on, I'll only go with established, reputable companies.
Xuan Y.
Xuan Y.
08/10/2021 12:00:00 SA
Don't use this company. The technician they sent knows nothing about plumbing. The technician came, not sure how to handle, couldn't fix the drain clog issue. But he still charged me more than $400 dollars for the service. I had to hire another plumber next day who fixed the problem in one hour. To save your money, do NOT use this company.
Ryan M.
Ryan M.
12/08/2014 12:00:00 SA
Got estimate for hot water heater- cost me $49 for someone to come out (1 hour after 9-1 window) with a pricing book and provide me an extremely high estimate. Will never call again.
Michael B.
Michael B.
4/27/2023
Update:

After a BBB complaint and discussion with the company, an apology and refund were issued.
G C.
G C.
09/04/2020 12:00:00 SA
Worst company ever. The first technician that came out I told him exactly what I wanted to do and he told me that that was not necessary and sold me on a bunch of extra stuff that probably was not needed. I dug the trench for the main line to be replaced and four days later I still do not have water and nothing has been done. Antonio and Shawn were the technicians and after four days I have been left with a mess in my bathroom, a hole in the ground in my closet, garbage in my driveway, and they stole my shovel. Attached are pictures of what they were able to accomplish in four days and $9400 that I'm still waiting to be reimbursed
Dareya C.
Dareya C.
8/22/2017
We called Len the Plumber to come and snake our line from the kitchen sink.  My husband had been fighting with the line for several hours.  We couldn't get anyone to come for about 4 days but Len said they would come the next day. They showed up on time and figured out the line had broken under the house.  They charged me $300 to do this work and then called a manager who came out and assessed the situation.  We determined that a new line could be run between the floors and to cap off the line under the house.  It was a lot cheaper and quicker to do.  They charged us $2750 on top of the $300 we already paid.  I don't understand why I had to pay twice but okay.  The job was not an easy one but I think the $300 should have been included in the $2750 since the guys didn't really do anything.  The real problem is they replaced the line and j trap from my kitchen sink.  The stupid think has leaked 3 different times since the initial install and we have had to call them and have them come back out and try to fix the problem and then a couple days later, it is leaking again.  Seriously?  My husband told them to replace the parts and they did the first time but nope, still leaking, came out again and just put putty inside, nope still leaking.  We tried to speak to a supervisor but no one called back.  I called yesterday and threatened to reverse the charge on my credit card.  That got a call back from a manager within 15 minutes.  They are coming out again tomorrow to fix it again.  We told them that if this didn't work, we are hiring our local plumber and Len is going to reimburse us the money to pay the plumber.  The manager said she agreed that this seemed only fair considering my husband has had to sit around instead of going to work for 3 different service calls.  They have always shown up when expected but their work is less than proficient and their customer service is terrible.  I was upset but not yelling at the rep and she wouldn't talk to me.  She kept telling me to calm down and that it wasn't her fault.  She wouldn't talk to my husband either. She kept telling him that I was yelling at her.  I wasn't.  She never heard me fully angry.  Believe me.  This is a simple fix but apparently, it is too much for them to handle.  I don't expect that this will fix the problem.  I will not use another plumber until I get a refund from them.
M S.
M S.
08/08/2017 12:00:00 SA
Called to get a water line replacement estimate for a property in DC. I was given an afternoon scheduled time. They did not call to say they could not make it. I had to call and ask why no one came out. They claimed they were on an extended call at another property. I rescheduled for another day. I confirmed with them the morning of appointment and was told yes, someone is available to come out again. Again no one came, more excuses. Do not let this business waste your time. Go with professionals.
Jackie H.
Jackie H.
11/14/2022
I called Len the Plumber at 11:00 on Sunday for an appointment for a leaking hot water heater. I was given a choice of an appointment that day or on Monday. I was given an appointment between 2:00 and 5:00 on Sunday.
I received a call at 3:00 that the plumber was 45 minutes out. I waited for the remainder of the evening but no plumber came nor called. I am now contacting the company at 1045 Monday morning to get an explanation for the lack of service. At the very minimum, I would have expected a call that the plumber would not make the appointment. If this is representative of the quality of this company, save the phone call to make an appointment.
Takashi U.
Takashi U.
8/19/2021
This company is NOT trustful (you should check their reviews on Yelp which is like 2.5/5.0 with 286 reviews).

What happened to me was like I initially setup an appointment on Monday but it was asked to move to Tuesday which was Okay.

On Tuesday, no one came.  I called them to check and they told me that there was a major delay and asked to reschedule.

I rescheduled it to Wednesday, and NO SHOW again.

I called them and they told me the same thing (major delay happened and asked to reschedule it). I explained that the reschedule happened multiple time already and the Len The Plumber did not even inform me about the delays. The person I spoke to was like Okay. Apologies for that and will make sure that the dispatcher will act proactively. We offer $60 coupons for the inconvenience. so I rescheduled it again to Thursday.

Again, NO SHOW, NO CALL at all.
And, I just found out that the $60 discount which the person I spoke to for the inconvenience was something available for everyone.  It's posted their HP.

NO integrity exists in this company. Don't waste you time to deal with this company.
Cindy P.
Cindy P.
2/26/2019
In the past we've had good service by Len the Plumber, but our last service call was abysmal. They sent over Tuan Tang. He speaks very little and was wearing earbuds. The whole time he was repairing our toilet, he was apparently on the phone with someone. When he finished, he claimed we needed a new seal instead of just a flapper and charged us $349.

Shortly after he left, the toilet started leaking and water collected on the floor around the base of the toilet. So we had to request another service call. Unfortunately they sent Tuan again. As soon as he looked at the toilet, he denied responsibility. It appeared to be a strategy he used frequently. But we persisted and he ultimately found a loose screw. So far this repair seems to be successful.

Just a word of caution if you use Len the Plumber - ask for a competent technician!
Deok K.
Deok K.
11/21/2019
I contacted Len the plumber because a friend had recommended them.

I had already found the source my leak and cut away the drywall and exposed the pipe for the technician to see it. The water main was off and I asked the tech if he wanted me to turn it back on so he can see it. He replied no, he didn't want water squirting everywhere. Cool, so he's just going to take my word that the pipe I'm pointing out to him is the faulty pipe. Maybe I should become a plumber.

He goes back into this van and tells me the cost to repair it. I asked him for an itemized estimate and he replies they don't do itemized estimates and it's mostly labor. I ask him how long it'll take and he replies about an hour. Keep in mind the pipe is already exposed and it's really just a simple cut and weld.  I decline the repair and 5 seconds later he says he can try to give me a discount. However, when I went to sign the work order he has a higher than agreed upon price and I let him know. He pretty much knocked off $200 in 5 seconds. Hmm...it's funny how even after I removed everything and pretty much did all the dirty work he charged me such a high amount. For comparison purposes, my buddy had the same repair except his drywall was still in place but he paid less and the tech told him he would also replace the drywall, free of charge.

So as we go back to where the pipe is I ask him again how long it'll take because it would take me only 5 mins to cut the pipe by hand. He tells me it shouldn't take him more than 10 mins to fix everything.

The pipe is fixed but the level of dishonesty was amazing. It's also fishy how there is no itemized receipt.

TL,DR: Quotes me one price only to discount it by more than $200 10 seconds after I decline the repair and does the whole job in 10 minutes-which I am not mad about but he could've been more upfront with costs and time.
S. W.
S. W.
07/03/2023 12:00:00 SA
I should have read these reviews before contacting Len The Plumber.  We had a technician come out a week ago to seemingly resolve a clogged sewer main in our basement that was backing up.  Less than a week later we are still experiencing the same back ups.  After calling to request a new technician come out to resolve the issue, the call center person indicated that they would charge the same amount ($1,100) for someone to come address the issue and that no-one would be available for a week.  He indicated that they do not guarantee their work, but he would record my complaint for someone else to call and follow up with me.

This is unacceptable and thankfully there are other companies in the area to call.  Until Len The Plumber fully resolves this (which is a REFUND, I don't want any of their technicians to come back) I recommend going elsewhere for your plumbing needs.
K T.
K T.
7/31/2017
Awful experience all around.  Let me explain:  We had a slow drip in the ceiling by the foyer.  Len the Plumber came out, went upstairs and told us we needed to replace our master bath toilet.  100% certain this was the cause and they even had a toilet on the truck!  $650 later, I had a new toilet but the leak in the ceiling never stopped.  After a week, ( I gave it a few days to see if the ceiling drip would dry out and stop) I called them back and explained the situation.  The customer service rep was very pleasant and apologetic.  I would be the first call the next business day.  My window was 8-12 but I was the first call.
Len The Plumber showed up at 4:30pm and then cut the ceiling open to find the real source of the leak.  The estimate was $675.  I explained the toilet situation and was told that the toilet was leaking also and that was going to be an issue.  So I am in the hole for over a thousand dollars and still need to fix the drywall and paint.  
Possibly the worst customer service I have experienced on so many levels.  Besides the complete rip off, why cant they just tell me 4pm?  I wouldn't have taken a day off of work and could have met them at 4pm.  And why wouldn't I have some sort of credit with Len the Plumber who charged me for a toilet I didn't need.  Their bad reputation will catch up with them.  Such a terrible way to run a business.
Dennis C.
Dennis C.
5/23/2022
We had some water leaking out of a circulating pump and I called the company (on a friday) with the catchy jingle. (LEN). The plumber came and quoted me 3x's the amount I had paid another plumber to do the exact same job on a different circulator pump. After I called him on it we agreed to a price (still high) and he said he would be there on Monday. No sign of him nor call. I waited 2 days and called the office. I was told that he was busy on a contract and could come out the following Monday. I would be the first call. Never showed, no call, no text. Not even a courtesy message that things have changed. I called the office and cancelled. My advice is avoid the bigger companies and go with an independent. That's what I'm doing!
Stephanie D.
Stephanie D.
10/21/2022
Huge waste of time! Booked a week out and told them it was a washer dryer install. Called day before to confirm it was a washer/dryer install. They called the morning of the visit and confirmed tech was on the way. Tech was a no show. When I called to see where tech was I was told my visit was cancelled as they don't install appliances.  No call or text from them. Horrible customer service.
Kat W.
Kat W.
9/14/2020
DO NOT USE.  Unbelievably unresponsive and unprofessional.  I had a leak allegedly from a toilet upstairs that caused a patch in the ceiling to fall through. $500 later for a WAX SEAL and new valve, (about $20 tops to buy from hardware store) the plumber left and later that evening there was moisture near the site of the repair and a massive leak in the bathroom below the site of the repair.  I called back to schedule for someone to come back out and was promised next day between 12-4. At 4:15 I get a call to say no one can come, reschedule for the next day for service between 8am-12pm. At 8am, I get a call saying no one is available that day either, get rescheduled AGAIN for Monday first call and still have yet to hear from them or get any kind of valuable information.  Now my leak has caused even more damage to my bathroom for waiting on this terrible plumbing service. Completely unreliable and overpriced.
Todd G.
Todd G.
02/09/2019 12:00:00 SA
Don't use these idiots. You will most likely regret it. I used them once and they sucked. I used them again cuz I forgot I had used them before and they sucked even worse. I'm going to keep posting here until I get bored of shitting on Len The Plumber.
Nadia T.
Nadia T.
11/07/2022 12:00:00 SA
I placed a service call for service to my water heater more than a week ago, the brand new water heater that they installed 8 months ago was not working. The technician came by and stated that this was not installed correctly and that we were to expect a follow up. It's is now almost 2 weeks and I have not received a reply. I keep getting assurances that I will get a call from a manager and have  not received a call since. I have called multiple times and have gotten multiple assurances that I will get a call back. I still have unreliable hot water. Very unhappy.
J S.
J S.
3/29/2013
This is the same company that others provided unfavorable reviews. Please review other customers input before you call them.I wish I read the other reviews before I did. They are overpriced and don't provide good service (except scheduling) and no customer followup.
G C.
G C.
7/19/2016
I think they are scammers! I called them to replace a water heater broken valve, when the technician arrived he said he couldn't install a new valve because this and that .... (sales pitch), bottom line he said I need a new water heater for $ 2200 just because they don't want to do a small job of replacing a water heater valve.
Pete S.
Pete S.
5/23/2018
Four hour window to show up - showed up at the end of hour five.  Couldn't repair my water heater.  Still wanted to charge me $230 for being late and not doing anything.
Dianne W.
Dianne W.
01/02/2018 12:00:00 SA
I'm sorry to say that when I had Len the Plumber come to my house because I had just moved in to a new place and the shower knob wouldn't turn far enough to get hot water in the shower, the technician had it fixed in less than 5 minutes (a simple adjustment to the knob) yet the charged me $202.00!  Very disappointed in the price especially since it was such a simple fix!
Meredith B.
Meredith B.
08/08/2017 12:00:00 SA
My water heater went out and I scheduled an appointment for as soon as they could get out to me. They gave me a 12-4pm (same day)appointment window and then called at back to say the time would be closer to 3:30pm. 4:15pm rolls around and still nothing, I called only to find out they wouldn't be able to make it and had to reschedule.
They should either guarantee the time they propose or waive the travel fee, or just not over promise a time they can't honor.
G. O.
G. O.
5/13/2021
Back to back no-shows.  Not even a courtesy call to say hey we're blowing you off again. Boo!
Ay S.
Ay S.
09/09/2019 12:00:00 SA
I am very upset with the management of this company. The technician - Chalua (spl?), who was very nice, came to the house and did the work. Although he was very professional, the issue was the billing. The landlord decided on not having all the work done and asked to revise the work estimate which he did. However, it has been a week and they have yet to fix my bill. I am still being charged for the first amount which they did not do all that work. And I have called every single day and conveniently no manager is available to speak with me to rectify the problem. I was planning on having him return to do more work later on but based on this experience I will NEVER use their services again. I wished that I had read the reviews on Yelp first before contacting them. They only add the reviews from satisfied customers (5 stars) on their homepage - how convenient. All reviews - good and not so good should be on their home page. I have reached out to American Express to dispute the amount. VERY BAD CUSTOMER SERVICE
Andres L.
Andres L.
8/26/2020
Charged MORE THAN DOUBLE their competitors! I called them in for a very standard job:
Replace wax ring
Replace fill valve
The phone operator refused to give me a quote and said they charged by the job not the hour.

Plumber came confirmed exactly what I said gave me an estimate of over $600, with the $60 off coupon!!! After the shock passed I said no thank you, he asked what a fair price would be I said half and he said IMPOSSIBLE, and paid him $49 cash (didn't want to use a credit card in order to ensure the business relationship ended) for an estimate and sent him on his way

I called another plumber, describe the issue and he happily gave me a quote. The plumber came today did the work as described above:

Parts:
wax ring - $4.50
Toilet bolts - $8.00
Fill Valve - $16.50
Toilet supply - $10.50

Labor - under an hour - $216.00

Tax: $2.37

Grand Total (without coupon) - $257.87 (on the lower end of the quote). This work was guaranteed.

In my situation, I was lucky it was not an emergency and only suffered the  price of the visit.

In summary, I can only recommend Len the Plumber if it is an emergency and can't get anyone out fast enough or if money is not an object to you.  Otherwise, save your money and find someone else.

I am sorry I didn't look at the other very similar yelp reviews before calling, I could have saved $49.
Suzan M.
Suzan M.
2/23/2016
We had a great experience with Len the Plumber.  Adrian arrived at our house within 2 hrs- took care of the blockage quickly and efficiently- and was quite pleasant.  We would definitely recommend this service.
Tanya G.
Tanya G.
02/07/2023 12:00:00 SA
When you need a plumber never call Len the plumber. The company Does NOT guarantee its work. They came to our house charged $496 for a kitchen sink drain. The problem was not resolved. When we called them on it, within an hour after the plumber left, they said sorry, we need to put a new service request, and you will have to pay again. They said you could have plugged the drain again, bad homeowner habits, within one hour:) it is so said that all what they think about is how to rip you off! They can give a damn about reputation or business ethics, as long as they have your money you can go to hell.
Wenlei Z.
Wenlei Z.
01/08/2021 12:00:00 SA
Stay away from this business. They missed twice our scheduled appointment.

When they finally came for the 3rd time appointment. They charged us $2600 to install the water sentiment system.

Please be aware this company charge outrageous pricing .
R C.
R C.
5/20/2017
They stood me up.

I called on a Friday to schedule an appt to have the mixing valve on my water heater replaced. I was given an appt slot for the next day between 12pm-4pm. I was told that someone would call before they arrived. By 3:45pm, I hadn't heard from anyone. It took 2 calls and another hour to learn that my appt hadn't been added to their schedule, and I had wasted my afternoon waiting for someone who wasn't going to come.

I declined to reschedule, instead opting to find another company.
David S.
David S.
05/01/2023 12:00:00 SA
Do not use Len, the plumber. This company relies on the 50 dollars changes and is not interested in repairing. For a simple water valve replacement, they are asking for outrageous prices. I had a second company come done, and they offered the same job for one-third of the price code by len the plumber. I am going to report them to the BBB so I can get a refund on my money. I also called them, and they did not want to hear about it. It's one big scam. Be aware.
Rob C.
Rob C.
10/28/2022
This company is a complete rip off. Needed to have a faucet replaced. Cost? $1130!!!! But that was just the good option as they presented it. There was a better and a best option that went to $3700! Never again Len!!!
Stacey P.
Stacey P.
4/16/2016
I had a stiff bathtub faucet handle and a small leak... I knew that all that needed to be done was to have the valve/cartridge replaced, but it was so set in place due to water corrosion that I wasn't able to do it myself. I called Len the Plumber (found them via Google search)... My issues:
1) The plumber arrived 45 mins after my 4 hour window - but that was ok... I know things can go longer than expected in this field, no biggie.

2) Watching the guy work was like watching a replay of myself the night before. He acted as if he didn't know what he was doing and told be there's a tool they uses when it's stuck like this... but he didn't have said tool!!! Then he goes on to say that they don't repair stuff like that and that it's best to replace the whole unit (meaning the valve AND the pipes behind the tile).

3) The cost = $750 (which didn't include repairing the tile after)

4) After sending him on his way, I contacted another plumber who came out within about 2 hours. He looked at the area, he REMOVED THE VALVE!! because he HAD THE TOOL!! He took the valve to Home Depot and purchased a replacement. He came back and fixed the issue. And he only charged me $177!!! He said the pipes were fine, and since the house was relatively new, replacing all that was NO NECESSARY!

Talk about a ripoff and poor service!! Yep, that's Len the plumber. I will never call them again
Frank L.
Frank L.
09/02/2016 12:00:00 SA
I've had a few plumbing issues lately and, knowing Len the Plumber had a good rating, contacted them
They promptly returned my call and, after I didn't pick up, actually phoned me the next day- a Saturday!  I was impressed and we set up an appointment block - from 12 to 4 the following Tuesday.
Having not heard a peep on Tuesday, I phoned them at 3:30 and was told that my plumber was not going to be finished with his current job until 4:30, but that she would try to locate another Len plumber that might be able to get to me sooner.
At 5, I finally heard back from them and she told me that he was just finishing up in NW and was on his way to me (in SE).
At 6:30 (!!!!! ) I phoned back, pointing out that DC isn't all that big and that in no way should it take 1.5 hours to get from one quadrant to another.  I told her to cancel and hung up.
Then - incredibly! - at 7 I heard a knock at the door - it was the plumber - A FULL THREE HOURS after the FOUR HOUR BLOCK of time to show up had ended.  I turned him away.
I never heard from them with an apology or explanation.
This is the second time this has happened to me - a plumber not showing up - the other was Spartan.  I honestly don't know who to try next - but I would urge you not to use Len the Plumber.  Apparently, if you are not an emergency call (where they undoubtedly charge higher rates) they don't bother.    They should spend more money on hiring a number of plumbers to adequately staff their appointments, rather than on local TV advertising!!
Ruth C.
Ruth C.
05/10/2020 12:00:00 SA
One and a half stars. We were notified twice in a half-hour span by the switchboard that they were on the way, so their record-keeping could use some improvement. The guy arrived in the quoted timeframe and got the job done, but wasn't as hygienic as the person on the phone said they would be (mask and eventually gloves, but no booties or cleanup). We're more likely to stick with our previously tried service providers for our non-emergency plumbing needs.
Speechless S.
Speechless S.
05/04/2023 12:00:00 SA
Find ANOTHER plumber!! Do NOT use this business!

We decided to hire Len because we see a lot of their trucks on the beltway. After calling, we were able to schedule a tech visit for the next day and were told that the repairs would be made the same day. The tech arrived on time and provided a quote for repair. Following me agreeing to move forward with the service, the tech stated that he didn't have parts. He left for roughly an hour and returned stating the plumbing store didn't have the part. I asked if Ace Hardware or Home Depot sold this part and he smirked and said no they don't sell this part. I asked when the part would be ready for install and he stated he didn't know. I asked for a rough estimated as we have 5 people in the unit with 1 toilet. He stated he didn't know but that he would call me when he could make the repair. He took my number down and left. I immediately called the main line to complain about this business practice as I could have had another plumber in to make these repairs, and it is important to give a homeowner a timeline of when repairs will be made.
I called the next day to ask for a manger and was told none were available, but that they sent an email for me to be contacted about my concern with high priority. No call back was received.
I called the next day (Saturday) to ask for a manager and was told the manager was not available, but that they would call me back with high priority. No call was received from Len the Plumber.
I called the next 2 days with the same request and did not received a call or email from a manager. I also did not hear anything from the tech.
I called the following Tuesday to fire them and let them know I would be hiring someone else to do the work, but that I am still expecting a call from a manager to discuss my concerns.
We had a competitor arrive same day and informed me that there was a other separate issue and that he had the part. He also said that this part is sold at Home Depot for $12!!!!!
I'm disgusted!  
It's been a week and I still have not received a call or email from Len the plumber. I've also filed a complaint with the BBB.
Do NOT hire this company! Find someone else to do it!!!
Dan R.
Dan R.
5/15/2020
We decided to use Lens for a repair at our house in Maryland -- the outcome of this was a repair of one of two items we had originally listed, replacement of a faucet in one bathroom.  

Lens responded quickly and scheduling a visit was not a problem -- and the technician was friendly, but what we were charged for this work was disappointing.

According to the bill, to install one Moen faucet -- this was an industrial type obtainable online or from supply stores for about $90 -- and replace the shutoff valves below -- was more than $700.   This went down to $655 after a coupon was applied.

On the invoice, the service technician had mixed together description of the work performed with the Moen with a noted cost of $515.  The work had been done so we paid the bill, but as my wife and I looked at this we were increasingly uncomfortable with the original charge of $735.  Total time for this job, which began at 9:40 AM, was 90 minutes or less.  And as noted above, the faucet in question is an approximate $90 item at plumbing supply stores.

We emailed Len, and saw that our email was received and read, but as of this writing have received no response.  Based on what appears to be a very high cost for this job we doubt we will be using Len again based on pricing issue alone.

And based on some poor ratings seen elsewhere here on Yelp, some of which mention high pricing, I cannot recommend Len the Plumber, which BTW advertises heavily on TV now, to anyone until the company takes an honest look at its prices.  My concern also is that during the current COVID-19 crisis, companies may be price gouging because people may want work done more quickly.
Ragini D.
Ragini D.
1/20/2022
Our toilets flooded on December 27th and I called the Len the plumber. Granted they acted immediately but the technical looted me with a 425 dollar bill for a job badly done, the toilets never flushed. I managed to get my regular plumber who did the job again for 80 bucks! i called back their customer service and told them the truth and they promptly only sent me 80 bucks. For the past two weeks, I have been trying to reach a woman called Lauren who is too busy to take client calls but there seem to be dozens of frontline folks who are basically answering calls. This business is adopting a delay mechanism in order to frustrate the client and make them give up. Beware of their dealings as my 425$ is still with them and I guess this is how they make money - day light robbery!
April G.
April G.
12/10/2017 12:00:00 SA
My husband called early this morning because our water heater broke in the middle of the night. They gave us a time frame of 12noon-4 for the technician to arrive. They also mentioned we would get a 30 minute heads up that they are coming. So we patiently waited. It kept getting closer and closer to 4, but my husband insisted they would call. Well at 3:31pm we decided to call for an update on time. Apparently the dispatcher JUST found out the technician was going to be on that job site all day and would not be able to make it at all today. So you're telling me that you JUST now, found out? Lie lie lie. We would have done so many more things today, but we felt restricted to wait. They should have called and let us know as soon as the technician started doing something complicated. At the same time we didn't really read the reviews until now and I feel slightly blessed that we didn't get into the mess of working with them.
End rant.
M D.
M D.
9/17/2014
for a job I know is at least $1500.00.. and they want to nit pick the show up and prove they are worth the call?
$50.00 to show up for a ESTIMATE??
aw heck no... not happening.
then, re-calling to set up confirmation at 7:50 in the AM???
you aren't *SUPPOSED* to call before 8 AM by most laws I have heard.
both cases.. not worthy of my time, and will *not* call them again .
Jennifer M.
Jennifer M.
02/05/2022 12:00:00 SA
The control panel on my water heater blew a fuse and my family of 5 was without hot water. Called Len the plumber to take advantage of their emergency services. First, there was no emergency service because I had to wait until the next morning. Second, when I called ahead of time to cancel my appointment because another company came out earlier, I was told to enjoy being under water and playing with the fish. WOOOOOOOOOOOOOW! The idiocy of it all. I see why their rating was so low. Let's not even address the pure unprofessionalism of saying such things to someone but when you attempt to be a condescending prick I would at least expect you to pinpoint your jab. We in fact we're not under water, our water heater stopped working. I'm more upset at the I'll advised diss than anything else. LOLOLOL
Michelle E.
Michelle E.
03/04/2017 12:00:00 SA
It is hard to review a company that never showed up for a scheduled appointment, but that is precisely why I am writing this.  I called Len the Plumber this morning about an issue with my water heater.  I had an appointment scheduled from 2-5pm.  It is now almost 6pm and they have not showed up or even called.  I called the company about 5:15 to ask if someone was still coming to my house and was told a message would be relayed to the local office.  About 10 minutes later I decided to cancel the appointment altogether.  When I called the second time, I was told that the local office was closed.  I should have read the reviews on Yelp before I contacted this company.  But now I know never to contact them again for service.
Megan M.
Megan M.
4/22/2017
Booked an appointment several days in advance. They called me an hour before closing to tell me they're not coming. Thanks for wasting my Saturday. Use any other plumber who will actually show up.
Johnnie P.
Johnnie P.
1/16/2016
I had a very minor dripping faucet in a spare bedroom and finally decided to do something about it.  I made an appointment with LEN the Plumber. The service call cost $49; the plumber arrived on 01/09/2016 as promised and on time.

I showed him the problem and asked for an estimate to fix the dripping faucet.  The conversation went something like this:

Plumber: You need a new cartridge.  I may have one in my truck, but your system is old, but I may have one.

Me: How much does it cost to replace a cartridge?

Plumber: $585.00

Me: You must be joking.  You expect me to pay you $585 to fix a leaking faucet.

Plumber: That's what it costs to fix the faucet.  To fix the faucet and shower head would be $1200.  We use industrial parts.

Me: (In my mind, I could see where this was going) There is no way in the world that I'm going to pay you $585 to fix a leaking faucet.  For the sake of argument, explain to me how you came up with that figure. Tell me how much of that is parts and how much is labor.

Plumber:  We don't do that.  We are a major pluming company.  We charge one flat rate because we don't know how long it might take.

Me: I'm going to pay you the $49 because I agreed to, but I think you are trying to rip me off.
Plumber: I'm not trying to rip you off.

There was more to the conversation, but I've written the salient points of the conversation.  I wrote Len the Plumber a check; he left me a written estimate and left.  The estimate shows:
1) Minor Rebuild on 2nd floor main bath tub shower faucet  $585
2) Replace entire tub shower using new style handle   $1200

At no time did I ask the plumber to do anything resembling what he wrote on the estimate.  I simply asked him to fix a leak.

I went online and found a video explaining how easy it is to replace a Moen cartridge.  I purchased one for $15.  It took me about 30 minutes to install the replacement, including turning off and draining the water from the pipes.  Problem solved for $15 and a small amount of my time.
J R.
J R.
01/07/2014 12:00:00 SA
I called on a Monday morning because I was without water (water main break).  Despite the 24/7 advertising, I was told the earliest they could come out for an estimate was Tuesday from 10am-2pm.  So I booked the appointment because I didn't have much choice.  However, other plumbers came out Monday afternoon to give me estimates.

At 4:00pm on Tuesday  (2 hours after the window) they called to tell me somebody will be free and could arrive in about 45 minutes if I was still interested.  I was sort of ok with it but then she said sorry for the delay, it was just that other emergencies came up today for people without water who called this morning.  Umm, I was without water yesterday and they told me the earliest somebody could come was the next day.  Yet this morning they found a way to accommodate others before me.

I have a feeling once I was on their appointment book I no longer became a priority.  You can draw your own conclusions but this left a bad taste in my mouth.  There are certainly plenty of other plumbers in the area.
Kevin C.
Kevin C.
9/21/2022
Len The Plumber had an appointment to arrive on September 4, 2022 between 8 am - 10 am. By Noon there had been no sign of the plumber or any contact. A call was placed to Len The Plumber and was told that a plumber would arrive by 2 pm. Today is September 21, 2022 and there still has been no contact from Len The Plumber.
Brenda H.
Brenda H.
8/28/2019
We were charged over $1000 for a leaky faucet--long story.  We were unhappy with the diagnostics, three holes in our walls, delayed part ordering, part returned to vendor in error.  Staff was helpful and agreed to give us a full refund.  Long delays with the refund.  Then...we received a credit, but for $250 less than the full amount!  With no explanation, no negotiations, no conversation--and no return calls or emails (3 tries).  This is not the way to conduct business.  Our usual plumber returned from vacation and fixed the problem for $300!!!
Blair H.
Blair H.
01/02/2021 12:00:00 SA
I would leave a zero if I could.  Our water heater went out during Christmas weekend on a Saturday.  Len the plumber sent Kraig over to take a look and he gave me a proposal for the work needed.  Kraig took one look without even bending over and declared that We needed to replace the water heater, the expansion tank, and that we also needed a whole house pressure reducing valve ( $ 495 ) for a total of $ 2931.  I was pretty sure that I didn't need all that since the water heater was only 9 years old.  I found another plumber who looked at my photos and determined that all we needed was a gas control valve for a total installed price of $ 525.

DO NOT USE LEN THE PLUMBER.  They will try to sell services and equipment to you that you do not need.  Find an honest company that you can trust and then give them all your work.
T W.
T W.
6/20/2016
Fast Same Day service is the only plus for Len The Plumber. No desire to go into the particulars about my experience except to say that If I could, I'd give them no stars. Yelp is very good at providing you with multiple options and service providers. My advice is to use anyone else.
R. M.
R. M.
9/29/2014
This company sent someone out to my house right away (within two hours of my call), but the technician was terrified of my dog, who was standing there quietly and wagging her tail. I put her on a leash and assured him she has never hurt a fly, but he refused to enter my house unless I locked her up. I told him to leave. There was no need to lock her up when I had her on a leash and she was perfectly happy and calm. What kind of plumbing service hires people who can't enter a house with a friendly pet???? One I'll never call again.
Tshela P.
Tshela P.
11/08/2019 12:00:00 SA
LTP (Silver Spring, MD) replaced my service waterline late Oct 2019. Never received an itemized bill/invoice despite many requests (email, phones,...) and paying almost 9K!!! The trenches haven't been properly filled back,..It rained the 2 days following the work, and now the trenches are very visible. My front yard has been massacred and looks like a war zone! As a result, the WSSC pipe is partially exposed to the elements, I cannot use my driveway since there is a small empty space under it. Kids  in the neighborhood and pets can easily get hurt. Given the delays, I will now have to hire contract a landscaper. My front yard has been devastated for over a week. The inclement weather is making matters worst. The situation is worrisome, for the WSSC pipe may break. I asked LTP to fix it many times, but no manager reached out to me or had sent a technician. On Oct 24, there was no running water while told the opposite by the technician. We had to go to a hotel. I contacted  BBB...It seems that LTP took advantage of me. To summarize, the following tasks were not performed by LTP: .. backfill, tamp trench and put grass seed down... At this point, I have good reasons to doubt their credibility (service prices, warranty, ...etc.). Needless to say that I am beyond shocked, disheartened and furious! What about LTP's work ethic and business practice?  Seriously, LTP? Just sharing...
john m.
john m.
6/29/2021
Expensive lesson learned.  My bathroom sink was clogged.  Manual Vasquez showed up and he was working me telling me he needs to do this and that and charged me $743 for using the snake to unclog the pipe and replacing upper assembly of the sink pipe.  That's fine because I made the choice to get the job done.  What bothers me is the fact he had the $80 coupon on his ipad which he could have applied and was not willing to accept $60 off coupon which I had.  I won't be using Len the Plumber in the future.
Noelle F.
Noelle F.
06/01/2020 12:00:00 SA
Very meh experience with Len the Plumber. Scheduling and getting someone to come to my house was no issue. However, upon arrival I brought the technician to my sump pump to determine what the issue is (I believe it was a mud buildup that kept making the motor run). Without even testing or touching anything or explaining what the issue was he determined that the solution was I needed a new motor and it would be $800+. I was not convinced a new motor would fix the issue since no reasoning was given so I asked to be sent the quote so I could think about it. I instead had some of the mud/sludge buildup removed from the sump pump and low-and-behold, no issue with the motor. Also, I never received the quote I asked for, or a receipt from the visit which I also requested. I think Len the Plumber tries to get you to buy new material that needs to be installed vs actually fixing what is currently there.
Angela K.
Angela K.
04/09/2019 12:00:00 SA
My husband i had a tub/toilet backup in our basement so we called Len the plumber. They were very quick to respond and get someone to our home.  He started snaking the drain about 3:30pm and we left him alone. At about 7:00 or so my husband checked on him. He was still working but now had another plumber with him. Apparently his machine broke so he called the 2nd plumber to come give him another machine. This would have been ok if we would have know that he let someone in our basement door but it was a surprise.  We don't live in a big house so it would have been no problem for him to come upstairs and explain what was going on.  I think it was about 8:30/9:00pm when he finished so he called us to come downstairs (this is when we saw the 2nd plumber). He did unclog the drain so we were happy about that but he and his partner left such a mess behind that it took us another hour or so to minimally clean behind them. Aside from the dirt on the floor and dirty fingerprints and boot marks on the wall, they also left a small dent in the hallway.
Their response time and job completion is what earned them a very generous two stars.  The 1st plumber suggested hiring someone to take pictures of the drain to see if roots are a problem.  We will not be hiring Len the plumber for that or any job in the future.
Kellie S.
Kellie S.
8/18/2016
Had Len's guys at our house twice in the last couple of weeks, once for a pipe problem under the kitchen sink and once for a waste line leak.  Both times was given an estimate before any work started.  Both plumbers were professional and worked quickly and cleaned up.  The second time the plumber was able to do the work for half the initial estimate.  Have complete faith in their work.  Will not hesitate to call in the future.
Ann E.
Ann E.
6/18/2015
Len the Plumber, Technician Rema, particularly was professional, punctual and I will absolutely use the company again.
Christina A.
Christina A.
5/21/2016
I had a water leak in the house on a Friday evening (apprx 646-7pm) and decided to call Len the Plumber because they were in the Best Pick Reports for DC. They said they would have someone out there the same evening, but then failed to produce as their designated plumber could not make it due to another job that was running late. So, they said they would come first thing in the morning (apprx 8-9am). However, they didn't arrive until just after 945am. Upon arrival, the plumber turned the water back on and claimed that he did some checks, but all he did was simply run the water and flush the toilets without really doing anything else. The plumber then charged me $129. So for $129, I received a no show, late service, and a guy that just ran the water. This was the worst service I have ever received for $129. I do not recommend Len the Plumber at all.
Angie S.
Angie S.
10/07/2022 12:00:00 SA
I have used this company in the past.  This visit was a disaster and I learned they do not stand behind their work.  They came to fix a simple toilet clog.  Instead, they damaged the toilet and flooded our basement when they pulled the toilet without turning off the water.  Thank goodness our electrician had the presence of mind to turn off the water as the plumber just watched it run.  After our complaint they sent a manager the next day who promised a service call 9/30/22 to replace the toilet they damaged and remediate the water damage to our basement.  Well, it's been a week.  No show.  No call. Toilet still needs replaced, basement is still wet, possessions are ruined and water is still leaking from the toilet into the basement.  I called to try and speak with a manager, but they are far too busy to speak with me and have promised they will eventually call back.  Do not use them.
Scarla G.
Scarla G.
11/29/2021
I made and appointment for Sunday, Nov 28.  I told them what needed to be done and that I was selling the house and this was a condition of the sale.  They agreed to the appointment.  Sunday came around and they called me to say they were short plumbers and couldn't make it.  I asked them could they do it on Monday as my house closing was on Tuesday.  They made the appointment for Monday 11-2.  I called at 12:30 to validate they were still coming and they said yes.  At 2:15 I called again since no one called or came and they said he was running late and hoped to get to me in an hour to 90 min.  They called me at 3:30 to say they didn't do what I needed done!!!  They  have made it so that I can't close on my house tomorrow and they just didnt' seem to care.  They were unprofessional and I don't advise ANYONE to use them.  I am reporting them to the BBB.
Ken J.
Ken J.
5/23/2020
Damn I should have read the horrible reviews for this company on yelp before I called. Only used them because I recognized the name forgetting that any company can buy advertising. These guys are horrible there call center couldn't get a dispatcher on the phone on multiple occasions and could only say a tech was assigned to have no one show and no call to update. I don't know how they stay in business. If you need a plumber Len ain't the guy!
Joseph P.
Joseph P.
7/14/2014
The plumber was nice and showed up when scheduled. However I feel like I was extremely taken advantage of due to my lack of knowledge and ability to fix a somewhat basic problem. One hour of work and 500 dollars later problem fixed. That's a nice hourly rate maybe I should become a plumber!
Daniel I.
Daniel I.
02/08/2017 12:00:00 SA
A plumber came to fix me garbage disposal. he was late and only only spent about 15 minuets here. He unclogged  the drain enough to let the water go down and tested it but did not test it enough because when he left it clogged up again. Then when I called to complain I did not get a call back like I was told a had to call back too more times.
Eileen G.
Eileen G.
2/18/2021
They couldn't even put the toilet back straight! They gouged us but tried to make it seem as if they gave us a discount. And they left my bedroom carpet ( adjacent to the master bath) stained. Never again. Be warned.
J M.
J M.
09/03/2021 12:00:00 SA
We had an appointment scheduled with a 3 hour window. I called about a half hour after the deadline when they were supposed to show and was told a manager would call me in 20-30 minutes. That came and went with no call back. I called again and was ASSURED again that somebody would get back to me, a manager, again, with no call back, again. I called again, talked to a answering service person, Tony and he sent an email (the 3rd one of the day) and said somebody would get back to me. Let's be honest, 4:15 on a Friday now, do you think anybody will call back? If I could give a 0 star I would. Taking off a day of work with no response from Len the Plumber at all. I would recommend that you find any other plumber than this group. It's one thing if they are running late but to not give you a call back to give you a head's up is just very poor customer service.  I'm sure there are people that really want your work. Obviously, not these guys. I will never call them again and will look for a company that wants the work.
Maureen H.
Maureen H.
8/27/2020
I cannot even give Len the Plumber one star. They get negative stars. Waited one whole afternoon for them to show; they were delayed and had to reschedule the next day. Day 2: technician arrives and calls to tell me he cannot find a parking space (Mt. Pleasant, DC), so he is just parked in the alley. I suggested that he keep looking for a parking spot, (they usually open up quickly in my neighborhood) and he responded by hanging up on me. Wouldn't want to work with a technician/company with such poor customer service, so I cancelled my service call and found a much more competent company.
Rachel M.
Rachel M.
8/13/2020
Toilet backed up on Sunday morning, called to have a technician come up. Technician came out and fixed the clog and advised that camera technician would be coming out to the next day. Technician never reached out. On Tuesday evening, the clog came back. Called Len the plumber at least 6 time before they got anyone out. They kept giving us the run around and telling us different information. Call center staff was extremely rude and dismissive. Plumber finally showed up and fixed clog, but still no camera technician. Here it is Thursday, and still no camera technician. When I called Len the plumber to see what is going on they said camera technician works on his on schedule. This business is laughable. Please train staff and determine your business model. Avoid! They make a stressful situation even more stressful. Take heed to the low review that they have, and go somewhere else!
Patricia T.
Patricia T.
2/17/2019
If I could've rated lower I would have.  I want to encourage any and everyone DO NOT USE THIS COMPANY.  My 85 year old father had this company in his condominium three times for a mixing valve on his hot water heater, then KLiana the plumber decided he needed a new hot water heater at the ridiculous cost of $5,350 and the day of installation he tried to extort an additional $250 to change the air vent on the outside of the unit, which when the ladder got there neither the plumber or his helper wanted to climb to the third floor, nor did they have the part to replace it.
 
December 6, 2018 was the installation date and because they did not know what they were doing the hot water heater was red flagged twice by WSSC and finally got a green sticker on February 15, 2019.  First it took the Plumber and his assistant 10 hours to install the hot water heater.  Once installed Len the Plumber never contacted WSSC to come out and inspect, I had to make the call to schedule the inspection and the water never acted correctly when turned on in the shower, scolding hot water.   Long story short after WSSC required them to place brackets on the pipes and to install an expansion valve he finally received a green sticker.  I will be reporting them to BBB because this company needs to go out of business, they don't follow-up on calls, and the technicians are not knowledgeable

Patricia T.
Chuck S.
Chuck S.
1/30/2020
Len the Plumber SUCKS!   Their customer service, communication and customer loyalty SUCKS too!   On 22 January (Wednesday), I scheduled an appointment for them to come to my home to install a dishwasher.   I scheduled the appointment online and received a confirmation email that a Len the Plumber representative would arrive at my residence between 5-9 pm on Friday, the 24th of January.   Well, Friday came and went.   I did NOT receive a call from Len the Plumber cancelling any appointment.   My wife and I waited, waited, and WAITED for their technician to arrive.   After 9pm passed, we went to bed.  

I called the company on Saturday and spoke with a representative.  Their representative stated that a senior scheduler had inadvertently cancelled our service request.   The representative stated that she would have a member of management contact us about the scheduling mishap but in the interim she offered to reschedule the appointment.   I agreed to reschedule the appointment and scheduled an appointment for Sunday, 26 January, from 0800-1200.  At 1130, we received a call from Len the Plumber stating that A representative is NOT available for service today.   The Len the Plumber rep offered to reschedule the service AGAIN.  I asked her why would I do that when they have already missed two confirmed appointments and wasted over 10 hours of my life that I spent waiting on them?   She was speechless and stated that she would have a member of management contact me.  To date, no member of management has contacted me to explain or assist me with the 10 hours I lost waiting for their technician to show up.

Why would Len the Plumber schedule and then cancel/skip two appointments with a paying customer?    They didn't call and cancel the first one and then 30 minutes before their window expired for the second appointment they called and cancelled.

So, my wife and I wasted about 10 hours of our lives waiting on a Len the Plumber Technician that we SCHEDULED.   To me, this is BAD BUSINESS and was a waste of our time.   Worse, Len the Plumber doesn't care.    Yes, they offered to reschedule but based on the two missed appointments, why would I waste my time rescheduling with them.

I recommend that you use any other company in the DC Area other than Len the Plumber.  They SUCK at communicating and their customer service is HORRIFIC.
Andrus K.
Andrus K.
05/05/2019 12:00:00 SA
Had a clog in shower waste line. Tech showed up, 20 min with snake, job done nicely. Professional, neat and clean. Pleasant attitude. 400$!!!!!!!! Absolutely outrageous pricing! Will NEVER call again. Prompt sevvice, but I will wait a few more hours to save hundreds. If money is no object to you, call Len.
Lisa M.
Lisa M.
05/08/2019 12:00:00 SA
What a terrible company from a customer service standpoint. I called to request someone to come and fix a leaky faucet. Was told $49 visit fee. 3 hours into the waiting period, I got a call from dispatch who told me there will be $200 diagnostic fee. I called back customer service to ask why this was not mentioned and the lady said she didn't know about it. Pricing is how you communicate with customers- how can you not know about it? Further, giving attitude on the phone never made a company great from a customer service standpoint. Anyways, we are going win another provider. I would never use Len the Plumber again, and I advise you all not too. Hidden fees and attitude= bad business.
Sam F.
Sam F.
11/13/2021
I have never had such a bad experience with a company before. They were completely unreliable. They canceled 3 appointments in one week, 2 of which they never even informed me of, I only found out when calling to find out where the technician was. It was difficult to speak to someone who knew what was happening, and one of the representatives was extremely rude. If you never call Len the Plumber I promise you you'll be happier for it.
Judy D.
Judy D.
09/11/2021 12:00:00 SA
My water main broke just as I had guests arriving on a Saturday. Called Len at 10 in the morning and was told they could come out between 2 and 5. At 4 they called to say they couldn't come until the next morning. I was fortunate to find someone else to come out on very short notice. Very disappointed that Len couldn't do what they said they would.
Nina K.
Nina K.
02/07/2018 12:00:00 SA
I wish I had never called them.  They came to fix a minor problem in an existing toilet but ended up charging me twice the cost of a new toilet installation and in the process broke my toilet seat too.  It was an older toilet and they should have told me how much it would cost so I could have had the option to replace the toilet and to make matters worse the seat they broke cannot be easily replaced.  Anyway one week later the toilet was clogged again and this time I called someone else who fixed it for 20% of what Len the Plumber charged me!!
Douglas M.
Douglas M.
3/26/2014
I never hired a plumber before... most times I can figure it out myself. I did have to call them though for assistance. Their call center was a great help and took care of everything initially. The plumber was on time and courteous. He gave me a quote before starting the work, which seemed high but what I was I to know?

The plumber was actually great. The traditional repair methods weren't working and he had to improvise to repair our situation. He took care of it all; quickly and efficiently.

I would use them again if needed, just because I know I can rely on them. They did seem to be a tad on the expensive side. I guess you get what you pay for though.
Chris M.
Chris M.
10/29/2013
I feel like we've been taken advantage of (that is putting it mildly).  We called about a problem with a broken pipe in a hard-to-reach spot.  A technician came out and estimated that it would cost over $400, just to figure out what the final job would require.

I asked several times if that was a fixed price, or an upper limit -- in other words, if the work were much easier than they anticipated, would they necessarily charge the whole $400?  I was assured the answer was no.

Today the technician came out again, spent about an hour taking stuff apart, and then gave us a the final estimate:  over $800.  So, basically, he gave us this choice:  pay $400+ now, and he walks out and leaves things taken apart, or pay $800 and he'll fix it.

In the end, we spent the $800 -- for about four hours work, including travel, and maybe $10 in parts.  I'm not opposed to paying a fair price for a job well done, but this was ridiculous.

So, we're still in search of a plumber that will give us a fair shake.  Does such a thing exist?
Brian M.
Brian M.
11/09/2021 12:00:00 SA
Next time you see one of those great television commercials and hear one of the radio jingles for Len the Plumber, remember this: You're paying for it. Clogged drain, the guy was here for 5 minutes for a total of $259.00 -- outrageous. Simply outrageous.
Steve B.
Steve B.
12/29/2017
Update: We hired another plumbing company, they did a great job, and charged $175 for the work Len quoted at $600+.  Don't be a sucker.
Garrett B.
Garrett B.
5/15/2021
Had service scheduled in a four hour window, 8 AM to noon, on a Saturday.  No show and no call.  I couldn't get through to them on the phone. Don't use.
MB S.
MB S.
10/22/2013
Very quick response, I called the company at 11:00am and requested an appointment for the next day.  The company called me around 2:00pm and said that they could have a repairman at my house late this afternoon if that could work with my schedule, which it actually did.  Our technician, Thomas, was very knowledgable and explained everything that was wrong and how he was going to fix it.  I didn't rate the company 5 stars because I think their quote may have been a bit pricy, but for the quick and reliable service with Thomas, it was worth it.
Alex M.
Alex M.
02/10/2021 12:00:00 SA
Had a plumbing issue and someone came and said he fixed it. Two weeks later it happened again and I called the manager and asked if they can cover it. The manager said they can only give me $75 dollars off. The same plumber came and I told him about the $75. The plumber was having a bad attitude and yelled it's not my fault. I politely told him I was not blaming him I was just mentioning the $75 off. Anyway never again.
Lisa M.
Lisa M.
09/07/2013 12:00:00 SA
Do Not Use This Company! I made an appointment via website for a plumber to come and on Aug.6,2013 Mark comes. I bought an $80 American Standard faucet to replace existing faucet in bathroom sink.  He gives me a quote of $242 with $10 discount from website for a total of $232.00.  He does job and leaves. I go to put things back in cabinet under sink and it's got a half inch of water.  I call Len and tell them to send Mark back. He comes back an hour later and makes adjustment and says everything's fine. I do some errands, come back and there's water back in cabinet under sink.  I decide to check that plunger holds water, and it doesn't hold any water. So fuming, I call back Len and tell them to send a new plumber, not Mark.  Later that afternoon new plumber shows up.  Tells me he has fixed leak and that the pop-up on my new faucet is defective. After dinner go to put things under sink and there's water.  Call Len and they will send new plumber on Monday.  So 3 plumbers to install a bathroom sink faucet. I call Star Plumbers and their plumber fixes the leak and the pop-up which was not defective for $65.  He tells me he would've charged $165 for job.  I call Len and speak to George and ask for the $65 that I had to pay.  He says yes, he's sorry.  I will have check in 7-10 days.  It is now Sept. 7, no check.  Do not use Len the Plumber. You are paying for a lot of staff to answer phones and coordinate jobs.  Too much money for a job that I would think is plumbing 101: installing a bathroom faucet.
D R.
D R.
04/02/2023 12:00:00 SA
Called Len the plumber for a new dishwasher connect because the hot water wouldn't run. Initially, things seemed to go fine. I received a text confirming the appointment and a call when the plumber arrived at the rental property. The trip out to view the work was not free but would be discounted from the amount of repairs if I moved forward. Gave the plumber the green light and also asked that he look at the downstairs tub spout. He advises that a valve needed to be repaired under the sink for the dishwasher and the tub spout had to be replaced to the tune of $1100.  The work is completed, everything seemed fine. Two weeks later I get the attached video (still picture, could not upload the video) from the tenant at 2am. The valve the plumber put in is now spitting out water. First thing the next morning (a Saturday) I called to let Len the Plumber know there was an issue with the work and now I have a sprouting leak. At first the customer agent pretending like the kitchen sink valve wasn't a part of the job they had completed and said it would have to be looked into. In which I replied that this was an emergency, I have water leaking and I need someone to see this today. She responded with someone would be there between 2-5pm that same day. Mind you more than 5 hours after I put in this emergency call on work they previously did.  I received a text confirming the appointment time; 2-5pm comes and goes...no plumber.  The following day, first thing in the morning I call to find out what is going on. I'm told they have me on the books for that day (a Sunday) 2-5pm. I read the customer agent the confirming text I received and the appointment was for the day before. I again explain, this is on work that Len the Plumber originally did. That this is urgent, there is an active leak and that I need someone at the rental property asap. The customer agent tries to reach dispatch and is unsuccessful. I'm then told a note will be put on the appointment and that I will receive a phone call from someone. At 3pm, no word from Len the Plumber: no new confirming appointment text, no email, no phone call.  I call the customer agent back and advised that no one has called, no one has been to the property.  The customer agent called the dispatcher and came back to tell me they are waiting on the next plumber to become free and then I am next.  This story isn't over...I'm still waiting for someone to arrive.  
I wanted to give them a chance to correct whatever mistake they made originally especially since I've already invested over $1100; but if I can't get this resolved today I'm going to find someone who can correct their mistake.
This is a cautionary tale...DO NOT USE LEN THE PLUMBER!!
Dominique H.
Dominique H.
01/12/2016 12:00:00 SA
The first day they were scheduled to come no one showed within the time frame I was given. I called and the line just beeped almost like the number was disconnected. I didn't have all day to sit around because I had to go to work. I got a call about 30 minutes past the window stating that the dispatcher was at my door. I explained that the dispatcher never called to say they were on their way, so I had left and would need to reschedule and did so for the following day. Well, with 30 minutes left in the window, I decided to call for an update. The phone line beeped like the previous day. After several tries, I got through and was told the tech was running behind and would call when on the way. About an hour later (now a whole hour past window) I got a call that the tech would be there in 20 minutes. Twenty minutes took a whole hour. I saw the van pull up and watched the tech sit in it for about 5 minutes. When he finally came in, he smelled like beer. Maybe it was just a bad cologne, but it smelled like beer to me. He then proceeded to hit on me and conducted himself in a completely unprofessional way. The only reason I am giving two stars is because the employees answering the phone line (when I was able to get through) were very polite and professional.
Ariel C.
Ariel C.
11/04/2017 12:00:00 SA
I will never use this service again.

Garbage disposal stuck and water standing in a dishwasher. Scheduled a visit, a gentleman showed up who immediately proceeded to try to sell me a new garbage disposal all at an exorbitant cost.

When I pointed out, that such a disposal costs only $99, he got irritated. His English was so poor, he couldn't communicate, and I had to call the manager.

While I was on the phone, the plumber disappeared. The manager try to insinuate that it was somehow my fault. Then the manager called back to suggest that the plumber would come back.

I was told by other sources that their plumbers work on commission for equipment sold and that was a part of the deal. So, incompetence, gauging, poor communications, - this is what you get at Len the plumber.
Jamila T.
Jamila T.
07/05/2016 12:00:00 SA
Called Len the Plumber because I could not get in contact with my normal plumber.  Lal came to fix the issue.  The issue, water from the dishwasher was leaking and causing damage to the below level.  I called and they had someone come and assess the issue.  What did he do, replaced the valve underneath the dishwasher and sealed the plumbing underneath the sink to ensure that they would not leak.  He also suggested that I get a new garbage disposal and that he would fix everything for $1300. I chose not to focus on the garbage disposal, but the issue of the leak, which was the dishwasher.  The cost, $990 the parts could not have been no more than $50.  It took him 1.5 hours to do it.  I will NEVER call or suggest this company to anyone.

So when he turned the water back on, I noticed that the faucet was dripping water.  I asked him if he could fix the drip, being a plumber and all, he told me that 1) I needed a new faucet....I asked him again because that did not sound right to me, and he said, 2). He doesn't have the part for the faucet.  I asked him if it may need a washer and if he could check the faucet to see.  He was adamant that I needed a new faucet and/or that he could not fix the dripping faucet.  I was floored!!!  After going back and forth with him about how ridiculous I thought it was that he could not fix a dripping faucet, I decided to turn on the faucet myself and turned in back off, only to notice that the faucet was not turned off all the way. He didn't even check to see if the faucet was all the way off before suggesting to me that I needed a brand new faucet.  I know that I have been overcharged for the work that was done. If a plumber does not have a faucet washer to stop a dripping faucet, I don't know what to think.  He suggested that I get a new garbage disposal but doesn't have a washer to stop a leak.  

The invoice was very detailed, which is good, but he fixed things that he did not discuss with me at all.  I asked if he could explain the ice maker water supply charge.  He told me that the ice maker water supply was leaking which was primarily the cause of the overall issue.  Instead of him just fixing the that, he fixed the whole plumbing system.  Not a problem, but it wasn't needed.  I could have saved over $700 bucks. Do not use this company unless you have funds to waste and want to get work done that is not really needed.
Robert R.
Robert R.
3/17/2023
They did come out the same day and the plumber completed the job -- that's why the 2 stars.  The price was a total rip off -- at least 2-3x what another plumber would charge.  I would never use them again because I don't want to pay for all of their expensive advertising.
Amanda I.
Amanda I.
3/25/2023
Very rude customer service lady. Got my dad, the homeowner to approve that they can come out & she seemed skeptical like he wasn't the real homeowner.

Weird thing is that they don't give their names like they don't want anything traced back to them. They answer & if you ask their name they just kinda stop talking. I work in customer service & we are ALWAYS supposed to say our names so that we are accountable for what we said to members.
Mariela S.
Mariela S.
5/30/2018
I called this company because there was a leaking coming from my ceiling.  First of all, The technician complained at me because he could not find parking.  So I patiently helped him to park on my ally.  When he got into my apartment.  I showed him where the water shut down valve was, etc.  He complained that it was too hard to shut the water down so he continue to tear the ceiling down.  This guy was over 6 feet tall.  I am 5 feet.  So I shut down the water myself.  He began saying that it was going to be $160 just to tear down my ceiling to diagnose the issue.  He could not find the issue and while he keep tearing down the ceiling he keep saying that now it is going to be about $230 and that it will be up if he keeps tearing down the ceiling.  It was about 20 minutes already.  He also said that in order to fix the issue, it was going to be $2,700.00 or more and he needed to be paid in that moment.  It was super stressful because I am a remnant.  I asked him to stop (keep in mind that he still did not know where the leaking  was coming from).  At the end, I paid him $232.50.  He did not even know where the leaking was coming from.  Next day I called another company.  They came, never complained about anything, fixed the issue and charged me $400.  Lesson:  do not trust this company.
Chintan D.
Chintan D.
2/28/2015
The person came in with a smoking smell and I had 1 year old baby with me. They cancelled 3 promised times and when they finally did come, we told him everything that was wrong. He sat down and just made up some figures and said it would cost almost 600 just for leaky faucet and pipe. When we said that was too high, he said I would call and talk to our office to get approval to go down to 450 but we just thought that the way he talked to us and the way he acted around us, he didn't care for our business. Very disappointed. BTW they took $49 for 5 min of our time.
Wills M.
Wills M.
07/03/2021 12:00:00 SA
Called and ask for one shower knob to be replaced. The person came on time reviewed the job and stated that he would do the job for 1300.  We ask why it's just one part that needs to be replaced. He then said they do not do repairs just replacements. He stated they would replace the whole shower system. That was not what was needed nor required. I was shocked because he said that if they just did repairs then they would be back in 3 months. we payed the service call fee of 49.00 and found another plumber. Cost less then 200 and that was mainly for labor.
Sara B.
Sara B.
9/18/2018
I never actually got to evaluate their work because they didn't come.  They gave me a window of 5-8 so I had to take off four hours' work (I work until 9:00pm) losing that income.  At 6:00, they called to say they had no technicians available this evening and could they send someone tomorrow; since that would require another half-day's income lost, I had to decline.  This was the second plumber I waited for with the same result.  So far this leak has cost me hundreds of dollars and no one has even come out yet!  Now I have to find a plumber who can come on a weekend and the leak is coming through the dining room ceiling.  It's very poor customer service to make an appointment and not follow up.
Jennifer W.
Jennifer W.
9/24/2020
I sent Len a direct message via Yelp as requested on 9/15. No response as of 9/28. Reducing from 2 stars to one star. Public displays of customer service that are not followed up privately reinforce concerns that this company is dishonest and engages in price gouging.
Raven R.
Raven R.
1/21/2023
It's really difficult to find good plumbers. This company didn't really know what was wrong with a leak I had in the bathroom. They do charge a Come out and look at it fee as well as a diagnostic fee that doesn't go towards the service. Also, the plumber that came out was trying to sell me dogs he was breeding. Which was odd. Overall, calling this company was a waste of time and money. I'm giving them two stars because they did have same day availability.
Kizi N.
Kizi N.
7/23/2016
Experienced a leak in my kitchen while preparing food for my sister's party. Called Len The Plumber at 5pm for a service call. We were told the technician would arrive no later than 8pm. NO ONE SHOWED UP for the night, despite several calls for updates on technician's ETA. HORRIBLE SERVICE!

Called Roto Rooter and they showed up within 30 minutes!
Lulu B.
Lulu B.
10/13/2018
I will never use Len the Plumber (LTP) again. I called to have them service a bathroom faucet that wasn't working. The plumber asked me to show him the main water shut off valve. I didn't understand why he needed to access the main shut off valve when he was just fixing the sink
I showed him the location of the access panel. He used a utility knife to try to open the panel. I'm no plumber, but that seemed like the wrong tool to use. In trying to open the panel, he pulled it off the wall. I asked him if he was going to restick the panel that he pulled off. He said he  would. When he finished the job, he put a dab of   caulking on a few corners and put it back up. I saw what he did and said that I didn't think it would stick.  Long story short, the access panel did not stay on.  I called Len the Plumber back to ask them to fix what the plumber broke. They sent the same plumber a week later to fix the problem.  The plumber was angry and pissed that I asked for him to come back and fix what he broke. He said he was going to charge me $49 for the service call.  I told him the job was free per LTP.  Then he said he's not fixing it.  I showed him to the front door and he left my house. Then I immediately called LTP. All they did was say they were sorry for the plumber's behavior.  They did not fix the access panel that he pulled off and they didn't give me any reduction to the $500 job that I paid.  I ended up going to Home Depot to obtain a new panel access and re-adhered it.  Len must think they are the only game in town. I will NEVER use them again.
Dawnetta V.
Dawnetta V.
10/15/2018
Many Many unexpected things can hapoen with a home, so the.best solution is to call an expert.  With that i called Len the Plumber.

I rent out a condo in Silver Spring and was notified by the HOA Secretary that my hot water heater was leaking. I live 45 minutes from Silver Spring so i when I called Len the Plumber they gave me a window of 2-5. This was on a Sunday. I was grateful they worked on Sundays so i drove over to Silver Spring  to wait, not knowing when they would call to let me know they are on their way. Well  bottom line,they never showed. The customer service rep gave me a 25.00 coupon and rescheduled me for Monday 5-8. Because I work so far away, I took an 1.5 off work to make it within the window. So I hustle over to wait. And wait I did. I even called them several times and they just kept saying you've been assigned a tech, he should call shortly. Well 8pm came and the customer service rep, ironically the same one from the night before, said he would escalate it  to the manager. Some big help that was going to do me on a Monday night at 8pm.

Needless to say, Len The Plumber left me hanging, TWICE!!!

Dawnetta
Elliott H.
Elliott H.
10/07/2016 12:00:00 SA
I'll give them one star only because there's nothing less. I had one toilet that was not pushing water into the tank from the water supply line.  While the process for getting a same day appointment was fine and the fact that there was a $45 fee just to show up, I was ok with that.  The problems began when the technician showed up.  After disconnecting the hose running between the cold water supply and the tank at the point it come from the wall only, he proceeds to let me know that the problem was likely with the fill valve and recommended that all internal tank parts be replaced at $270.00.  The entire kit can be purchased from Lowes for less then $20.00. I paid the $45 and showed him the door. I had a reliable handy man replace the guts for two NOT one toilet for about $80.  Showing up the same day as promised is about the only thing LEN the plumber is good for.  DONT waist your time.
Jen G.
Jen G.
11/16/2013
There seem to be a lot of negative reviews about this business, but I had a very good experience with them. We recently bought a house that had been flipped, so of course there are problems with it. I can do a lot of repairs myself, but the plumbing for our kitchen sink is non-standard (that's putting it mildly) so I decided to call a professional when it started leaking some gunk. The plumber arrived quickly and was extremely friendly and professional. It took him almost no time at all to resolve my problem.

Because I had to pay $49 for the service call, he asked if there was anything else I needed done. I really couldn't think of anything, but since it's a new (to me) house, I asked him to just double-check all of the visible plumbing. Although he had a few suggestions for improvements, they were all things I could do myself (which he told me upfront). I had expected him to find a bunch of problems but nope, he was very honest. Also, he was totally cool about dealing with a gay couple.
Karen M.
Karen M.
09/03/2016 12:00:00 SA
In preparation for a washing machine I was having delivered, I called Len the Plumber yesterday to simply place a washing machine overflow pan and PVC fitting in place. I already had the materials but wanted to have a plumber to do it as instructed by the delivery company to ensure it was done correctly. Mind you, the drain piping was already in place, as was an existing PVC fitting. I just needed the plumber to place the pan in place with the PVC piping coming through the designated hole in the pan. When I called to schedule the appt., the customer service rep would not quote a price and said the tech would do so after looking at the work to be done. I had Len the Plumber to come out earlier in the year to do some work. They did a great job and the price was very reasonable. Therefore, I was confident that this time would be no different. I was sooooooo wrong. This is how the visit went... the plumber that was sent to me arrived in a very timely manner, was very cordial and listened carefully to what needed to be done. My laundry room is on the main floor and he want to know what was under it to determine if the work was even warranted. So he went to the basement to see what was under it. Long story short, I probably didn't need the drain pan but because the delivery team would not install the washing machine w/o it, I needed to have it done. While on his tour of my home, he took notes of what else he could do for us to lower our water bill. I can't recall the specifics of his sales pitch because that's not what I called him for. When he was told I was only interested in him doing what he was called there to do. He said he was going to his truck to call his supervisor for pricing. He returned noting that it would cost of $272!!!!! to place the pan in place AND to remove the old washing machine. I told him I didn't need him to remove the old washing machine. He said it would still cost $272!!! I have a nice enough home. Perhaps he thought I wouldn't mind paying such an outrageous amount for this extremely small job. I paid him his $49 for coming and told him to hit the road. I was not in the mood to be taken advantage of. This morning an unhandyman completed the job perfectly in 15 minutes. I WILL NEVER CALL LEN THE PLUMBER AGAIN!!!!!
Margaret M.
Margaret M.
01/04/2018 12:00:00 SA
I am still reeling from my experience with Len the Plumber. The plumber came to my house with a Sales Manager. It was a team, high pressure, sales scam job. I needed a few items taken care of and the first quote for all jobs was 3'000 dollars! I should have seen them out right then. However, I needed a new kitchen faucet and a faucet in the bathroom was dripping. I also had another basic tap dripping which they said they would come back in an hour for as they did not have the aerator. I said that was ridiculous and they changed their mind and said they found it in the truck. Well, the final bill came to $900 and I found out later, when they finally sent me the paperwork on the kitchen faucet, that the kitchen faucet costs $130 approx. at Home Depot. I felt like it was a total scam, sales pressure job and I will NEVER use this company again. Now I have to look at my kitchen faucet and remember how I was taken advantage of. They make you think it's a deal when they bring their exhorbitant prices down from 3K, to 2K to 1K. Do not use this company unless you have quotes from others and have checked out all prices of the hardware. I think it is daylight robbery. $750 dollars for about 90 minutes work!
Randy S.
Randy S.
11/15/2016
Made an appointment online and was able to pick day and time.  The next day I received a call from a cs to verify appointment.  Morning of service I was called before technician showed up.  He showed up 25 mins later(window was 8-12, he was here by 835).  Fixed my clogged sink, and found leak and fixed in basement.  Pricey but all home repairs seem to be.
Ellen G.
Ellen G.
2/28/2022
What an absolutely horrible company. We had a sewage backup in our bathtub so we called Len and they said they could come out within three hours. Six hours later, the tech actually showed up. Then he charged us an obscene amount of money and didn't even fix the clog! (Another company fixed it the next day in under an hour and for far less money.) In the process, though, the tech messed up our toilet and caused a kitchen pipe to leak. When I called Len to have them fix the problems their tech caused, they said their warranty is gold and would be out in less than three hours. Three hours later, they called back and said they actually couldn't make it for 36 hours. And then after that appointment time ended, they said it would be another two days but they guaranteed they would come at that time. But guess what - another no show! They finally sent a tech to fix the things they broke in my house after I threatened to call the Better Business Bureau. Unbelievable incompetence. Stay as far away as possible.
Yelp A.
Yelp A.
04/02/2020 12:00:00 SA
All of the commercials and website advertising promote free estimates, however they DO NOT offer free estimates. They will charge you for the estimate and if you decide to move forward with them, they will deduct it from the project cost. It is false advertising.
Edith H.
Edith H.
7/25/2023
Shower unit was leaking. Possible repair or replacement.  Len the Plumber did not look at repair; only replacement.  Gave a single price which was for top-in-the-line unit with glass doors (previous one had plastic doors).  When I asked price of unit, technician said $2,000; retail price at Home Depot was $1,000.  Then after pulling out old shower technician said he would not replace ripped out sheet rock and green wall, and that I would have to hire someone to do that before shower could be replaced. He didn't know anyone. He also didn't hang glass doors. Fortunately, I have a neighbor with a construction company who agreed to help.  Then the expensive glass doors were the wrong ones for the shower and had to be replaced. My advice: never hire Len the Plumber and never get an invoice with out a detailed statement of materials costs (with receipts) and a clear understanding of the scope of their work.
Kirkles A.
Kirkles A.
7/16/2018
This is from two years ago but I heard a Len the Plumber ad on the radio which reminded me.

Had drain pipe break over my kitchen on a weekend. We called Len and they sent some dude out to take a look.  He poked around in my ceiling for a few minutes and then gave me a quote: $1200 FLAT RATE TO REPLACE A TWO FOOT SECTION OF PIPE. He even said this flat rate fee might be increase because he'd probably have to call another dude out to help him.

I thanked him kindly and sent him on his way along with the $90 sunk cost fallacy fee that they charge to send someone out.

I called Aspen Hill on Monday and they sent out some nice 19 year old kid that replaced the pipe in like 30 min for less than $200.

Basically, only call Len if it's 2am and your house is about to fall down and you have no option except to get butt fucked by a 24hr on call dude.  If you're in that spot, Len will be there for you. Otherwise, call literally anybody else.
Elizabeth T.
Elizabeth T.
08/07/2018 12:00:00 SA
Len the Plummer came to give me an estimate for a sump pump. When I asked about a pedestal sump pump the Plummer said he had never heard of that, then said they don't use that kind anymore. Not true, a pedestal pump does not go into the pit but sits on the ground of the basement. And they are still installed today. When I asked about the electrical needs for the pump he said he could use an extension cord. Not true. Not only  can you NOT use an extension cord but a sump pump need a dedicated line  and it Needs to have GFCI protection. I'm glad I did my homework. The estimate for the sump pump installation was $1,900. I had another plummer come over who said I didn't even need a pump since my sump pit had never overflowed in the 14years I lived in the house. He gave me an estimate of $850 if I wanted a pump installed. His name is Chuck The Plummer and his phone number is 301-774-1452. I've used him before. He did not charge me to come over even though he knew ahead of time that I would probably not need a pump.
Nate R.
Nate R.
1/29/2019
I should have read up on this. I only went with Len The Plumber bc they have a location in my neighborhood. The job was to clear 2 drains, one a tub (slow draining) and a sink (stopped).

First they call at 7:20am, saying they will be there within the hour. I was psyched bc then I don't have to take more time off from work right? Wrong, the guy shows up at 9:05 saying he was stuck in traffic. I would have believed that  but then remembered that THEY ARE LESS THAN ONE MILE FROM MY HOUSE.
Anyway, the guy comes in and was like $313... to which I was mildly ok thinking that would be the price, maybe slightly more than I was expecting to pay. Then he says FOR EACH DRAIN. They wanted $630 to fix 2 drains...less than an hours work

WTF, my alarms went off and then I searched the yelp review and found out how lousy and gouging they are.
As i type this the guy is almost done with the first one (less than 15 minutes). I declined to be gouged and just had them fix the first one and will go with a better more reputable company.
I asked him what he makes an hour and he says Len pays him $45 per hour... That means they just made a $270 profit off of me.

AVOID THESE THIS TYPE OF GOUGING COMPANY.

If you've read this much try this link to find out how much to pay and find a better plumber.

homeadvisor.com/cost/plu…
Matt S.
Matt S.
02/08/2018 12:00:00 SA
This was for a rocking toilet. The experience was good until it wasn't. The technician seemed courteous and competent, but when I asked questions to understand what he was planning to do to replace the toilet flange in his special way, he became defensive and angry. Eventually, he put the toilet back together (new wax ring, as agreed), refused payment, and left.

When he had lifted the toilet to begin with, he called me in and explained that the flange was sitting up off the floor and needed replaced. Context -
we had agreed to $300 for replacing the wax seal and investigating, with that waived if we had to do $1200 to replace the flange, so this represented a $900 increase in my cost. I knew that upfront and was OK with that possibility.

He said, Traditionally a plumber would tear open the ceiling from below, but I have a special way to do it from above. That sounded really good, but as a consumer who unsurprisingly doesn't have a lot of experience with these kinds of issues, I wanted to understand more about what was special so I could understand if there were extra risks, things that could go wrong. He explained some, but it wasn't clear to me (possibly there was some language barrier here). I asked for more detail and he became defensive, angry, clammed up, and just repeated he had a trade secret and wouldn't tell me more. He offered a call to a manager, whom I spoke with briefly, but by that point, I was shaken by the interaction and couldn't trust the technician on an emotional level.

He put the toilet back together, with the new wax ring as promised. He told me I had disrespected him by not trusting him. From my point of view, I was just asking normal explanatory questions and I told him so. He did not accept this, and left. He refused payment.
Burton E.
Burton E.
7/28/2016
Had a clogged toilet.  Tried to get price estimate over phone but they wouldn't give me a price.  Tech was late and got there only after several follow-up calls from me.  Unclogged toilet in 15 minutes and charged me $229.  What a rip off, will never use them again,  Caveat Emptor.
Jillian B.
Jillian B.
08/11/2017 12:00:00 SA
I called Len the Plumber at 9 AM in search of same-day service.  They were very friendly and said they could accommodate my request during any one of three service windows.  I selected the 12-4 window. They said the technician would call 30 minutes in advance of arrival.  4 PM came and went and no one showed up.  I received a call at 4:45 from the scheduler saying all of their technicians were booked and no one could come out today OR tomorrow (despite the multiple available windows they advertised that morning).  They offered to reschedule two days from now, and I declined.  I wasted an entire day at home waiting for them. Would not recommend.
Patty M.
Patty M.
01/06/2022 12:00:00 SA
I made an appointment to have 3 bolts that had rusted and the rubber gasket on a toilet replaced. These bolts connected the tank to the seat. The water was removed and the old bolts removed before plumber arrived. I was happy with the responsiveness as I got a next day appointment. When he arrived he quoted $364.64 for the repair. He said the repair would take 30 minutes. He couldn't tell me the cost of parts. The toilet probably cost $129 many years ago. So I had to pay a $49 fee for him coming and no work was done. Very expensive. I bought the parts for about $30 and fixed it myself.
Lucy B.
Lucy B.
10/26/2016
Horrible! Do not use! Clogged drain , snaked to 40 ft. Backed up again a week later. Partly husbands fault bc he was convinced it was a garbage disposal problem. But he isn't a plumber! Called again for service. ChArged 659.00 for a garbage disposal and drain is still clogged and flooding into the basement. Asked them to
Come out tonight and the best they can do
Is first thing tomorrow morning. They better not charge for tomorrow's visit. Will never use again.
Kirk C.
Kirk C.
1/17/2023
This company came out to service our sump pump in May 2022 and I paid the technician at the time of service.  They are calling me now in Jan. to say they did not get paid.  Plus, they charged an emergency fee but did not come out until the next day.  So, they are expecting me to go back all the way to May to find on my statements proof of payment to them when I know I paid them because he made me pay before he could even go to the warehouse to get the new sump pump.  I told they should write this off their books since this was not my fault and expecting a customer to go back and research where it was charged on their account almost 7 months later is unexceptable.  Truly a mistake on the technician's part to not have taken the payment correctly.  So, then I have the GM from the company calling me Mike Mastranedrea and basically threatening me he was going to turn me over to collections and when I told him to not threaten me and he stated it's not a threat it's a promise. Very unprofessional and a jerk on the phone. Not the way you would talk to a customer at all or should at least.  So tired of dealing with jerks especially when it is their screw up not mine.  They should have sent me a bill a long time ago or called me in June if they had issues with something. They were asking me something about a wells fargo account and I don't even have a Well's Fargo acct. but to email me for payment 7 months after the service is ridiculous.
Kaherine L.
Kaherine L.
12/22/2013
I agree with the writer who felt taken advantage of. I called because of a broken garbage disposal and was given a price of over $500. My husband's in the hospital, I needed it fixed, and I said to go ahead and do it. Later all my neighbors told me that should have been between $150 and $200, max. I now have a recommendation for a new plumber. (Thank goodness I had the sense not to get the new toilet then told me I needed for $660!)
J C.
J C.
8/16/2017
Buyer beware!  This company is untrustworthy.  I had a clogged drain outside my house.  They sent a new employee who had no idea how fix it.  He suggested I install a sump pump outside to deal with the water back up.  Len charged me close to $300 for this.  I called another plumbing company, they fixed it in less than an hour, and charged me less than Len charged me.  I called Len, and they promised to refund my money.  After a month of NOT receiving the refund, I started calling them.  They gave me the run-around and the manager who promised me the refund refused to take my call.  I faxed a letter to them about this and received no response.  I will never use them again.

Updated a few weeks later:  my bad review prompted an immediate response asking what they could do to rectify the situation.  I asked for my refund.  And of course never heard back.   Again, totally untrustworthy.
Erik B.
Erik B.
11/11/2015 12:00:00 SA
I've used Len the Plumber three times in the last few years. Two of the plumbers were very good and professional and one was a disaster trying to sell me a new toilet when I didn't need one. They are very pricey ($275 for a half hour faucet replacement!) and shady in that they won't quote you Prices over the phone. They'll only provide a price after they charge you $49.99 to come to your house. Ridiculous. I won't be using them again if I can avoid doing so. Such shady tactics might be common place in the industry but they are absurd.
Evan C.
Evan C.
8/16/2020
Poor service and exploitive pricing. Len the plumber kept me waiting 8 hrs for service. The first guy no-showed for his appointment and didn't call. I had to call repeatedly. We rescheduled for first thing the next morning, and the guy showed up ten minutes before the end of a 4 hr window. By this point I was desperate to have my drain fixed and I had no choice but to approve the work at insane prices. For 1.25 hrs of work, I'm paying $1,200. That's just to snake a kitchen drain and replace a garbage disposal. Even including parts, this is almost $1k per hour. I am appalled but had no choice. I would not recommend these guys to anyone. We should all find a handyman who we trust and go that direction. These plumbing companies have become a racket.

Update: after spending all that time and money, my dishwasher won't drain and there's a leak under the sink when I run it. Zero stars. If you're reading len the plumber, please contact me to make this right.
Doug M.
Doug M.
5/13/2020
I called Len the Plumber in Silver Spring and they came out to fix a clogged drain at my house. They charged me $523 for the 40 minutes of work and the drain did work when they left. I thought it expensive but the work seemed to be done.

Ten days later the drain is again clogged. Called them expecting them to come out to fix again and was told I would have to pay for another cleaning service @$500+.  I was told by their manager that they do not guarantee their drain cleaning service.
I told them I couldn't do business with a company that didn't take some level of responsibility for their service.  Beware future customers.
James M.
James M.
01/05/2020 12:00:00 SA
I have a leaking drain in my basement that requires attention. I called to get a 12-4 pm service window. After waiting the entire 4 hour period, I called to find out what was going on and was hung up on the first time, then finally spoke with a very nice attendant who let me know that they were having trouble with getting technicians and that they possibly would not be able to come at all today and that I could reschedule until tomorrow with a new 4 hour service window that I am certain they will not abide by. I will not use Len the Plumber again (especially after reading so many other reviews that talk about their rip off prices and their inability to keep a schedule!
Beth H.
Beth H.
5/26/2022
I had scheduled an estimate for 5pm - 8pm.  Called twice to find out when about they would get here and was told someone would get back to me.  Someone did get back to me at 7:45 to tell me they couldn't come to my house.  Disappointing.
Kim J.
Kim J.
03/09/2019 12:00:00 SA
I appreciated the superb  customer service I received when I called Len the Plumber and was able to setup an appointment with a technician within minutes. I was pleased that a technician was able to arrive within an hour or so. However, I was told the technician would call me and provide me the cost prior to the work being completed. I was offsite, but was the homeowner and responsible for payment. So I was a bit surprised by the $271 cost for a diagnosis and relighting the pilot light, after the work had been completed. Moreover, I asked about warranty of the work and was told there is no warranty or guarantee. So, I DON'T recommend Len the Plumber. Please use a different company for your plumbing needs.

UPDATE: The pilot light didn't remain lit. Turns out there was no assessment by Len the Plumber...just relighting of the pilot. I now need to hire someone to assess and fix the problem. The Len the Plumber technician stated my water heater was 10 years old and stated it would cost $4,500 to replace the tank...minus the $271. However, the tank was installed new with a model build date of 5/11/2012...according to the spec label on the heater.

UPDATE: I have yet to receive a call from the Service Manager, although I was told I would. But this seems to be a common practice based on the other reviews I read.
Edmund G.
Edmund G.
11/11/2017 12:00:00 SA
NEVER, EVER, EVER use this service if you don't want to be disappointed. I scheduled an appointment for boiler cleaning and start up for Saturday at 8:00AM. I had scheduled two days earlier. Come Saturday and we were in the middle of a hard freeze and those inconsiderates did not call until 2-1/2 hours after the scheduled appointment time to say that the technician was booked up and busy with other jobs. They tried to reschedule but I was not interested. If they cannot get their scheduling right then I don't want those fools playing around with my gas boiler.
Allyn N.
Allyn N.
09/04/2015 12:00:00 SA
They will get the job done, but you will pay thru the nose for it.  To snake a vanity sink drain on the first floor cost $275.  The competition, Hunt Plumbing, charges $189.  As with other statements I've seen, the person who answers the phone refuses to provide any kind of a ball-park estimate.  Hunt Plumbing will provide an advance estimate.  Do yourself a favor, save some money - go elsewhere.
Kristina P.
Kristina P.
5/28/2019
I was very excited to find a plumber that was responsive and available...and actually showed up when I called.  However, the actual service was terrible!  I paid a fee for them to simply show up, but all service after was additional.  Not only that, but when they told me how much it was to even research an issue, it was crazy.  

I gave them a second chance, but suffered the same consequence...snaking of a toilet (which for some reason required removing the toilet, snaking it, and putting it back) cost me $1,500!!!!  When I called for clarification and understanding of the gross bill, they said that they would get back to me.  Several calls later, no one has gotten back to me.

Guess I'm looking for another plumber :-(.
Mary Ellen D.
Mary Ellen D.
04/07/2017 12:00:00 SA
Do not believe the Same Day Service claim - on all three times I scheduled appointments days ahead, Len the Plumber called to reschedule at the end of the scheduled window of time.
William M.
William M.
11/13/2018
I called Len the Plumber on September 27th.  They scheduled for that afternoon and the technician arrived on time.  Good Start - however that would be the end of the good news.  I had two tasks - repair the line so that the flow would be improved (Which was NOT Fixed) and install a new fill valve.  I supplied all the parts.  Nelson, the technician convinces me that the line replacement will be Very complex and difficult and that would cost $353 dollars and to replace the fill valve would cost $228 - with a little discount the total came to $516.  The whole job (Labor only) was done in 85 minutes - generously giving saying that the job was an hour and a half works out to a labor rate of $344 per hour!

The technician did NOT report that he broke the bottom of the vanity - he did move the break so that it was less obvious (which my wife spotted immediately.  I contact Mr. D. Gordon, the manager on Monday and he stated that he would talk to the powers that be and make things right.  I Did not hear from him for over a month and sent an email on October 30th.  No reply on that either.

They are rip off artists (GROSSLY Overcharging) and dishonest about damage  and cannot be trusted to their word!  Stay away from Len the Plumber!
Zeeshan S.
Zeeshan S.
7/25/2014
Hot water restoration . Tech named Ron came out gave me an estimate of $1700 to fix and regain hot water . Told me many parts are not working and I have to fix this in order to gain hot water. I called first class mechanics and all I needed was a hot surface igniter which part was $52 and labor was $150.

Rip off
Joe S.
Joe S.
6/30/2023
Invoice 300775117 from Len The Plumber. Serviced performed on 6/28/23.

I had my basement toilet drain cleaned out and was charged $900 for what amounted to a simple drain cleanout.
Len the Plumber price policies are extremely high and are not at all sensitive to the needs of senior citizens & does not offer a senior discount.
I will not be using them again in the future. I'll stick with Roto Rooter for my drain cleanouts.
Joe Sontowski
1122 Dover Ave.
Wilmington, De. 19805
Dana C.
Dana C.
3/15/2016
We had a great experience with Len the Plumber.  We called at 8pm on a Monday night, with two drains in the basement backing up.  Len the Plumber was out on Tuesday morning and the technician, Tony Stango, was awesome.  He was polite, informative, efficient and told me everything up front so that there were no surprises. And, you'd never know that there was a plumber in the basement who had to snake drains and replace a toilet....everything was cleaned up perfectly.   Additionally, Len the Plumber includes a drain camera as part of their service.....when checking other companies, most of them charged and charged a lot for that.  I would use Len the Plumber again, and I would ask for Tony again.  Thanks Len the Plumber, for taking a stressful situation and resolving it in a timely, efficient manner.
Marianne T.
Marianne T.
11/13/2017
Total waste of money which could have been considerably worse had we not gotten a second opinion from a different source. We had a leak under the bathtub  and the Len plumber told us we had to replace the whole thing because it had a hairline fracture. He looked completely lost and sounded like he had no idea what was was actually wrong (and also, there was absolutely no evidence of a hairline fracture anywhere) so we called someone else to get a second opinion. Thank goodness we did because it ended up being a matter of purchasing a ten dollar rubber piece to put around the drain. We could have spent hundrends of dollars buying and installing a new bathtub if we hadn't followed our gut and asked around.

Nope. Forget about it.
Sandie K.
Sandie K.
07/01/2022 12:00:00 SA
I called Len the plumber to snake a back up I had. The plumber messed up my wall with the equipment he brought in. When I emailed the lady at the office and she responded with no last name no phone number nothing. She was extremely rude in her emails but didn't have the guts to speak me on the phone. The complementary camera look was I am not going to show you the film but its tree roots not going to show you where but its there. ACCORDING TO WSSC YOU ARE DAMN CLOSE TO GETTING YOUR LICENSE REVOKED OR AT LEAST A FINE. You were to notify WSSC about the blockage but you did not.  Then you want to charge me another $9000.00 to replace my pipes which ended up not being my back up at all. So you wanted to know why I gave you a generous 1 star( cause it wouldn't allow zero)So out of 335 reviews and your average is 1.45 stars speaks for itself.
Papa A.
Papa A.
2/19/2019
I called Len to replace a shutoff valve beneath a bathroom sink. The tecenician was competent enough but the cost ($353) was exorbitant. The cost of the valve was at most $15 with a huge markup for Len, and the technician was at my house less than an hour.
Brian V.
Brian V.
11/27/2018
Hey. Are you experiencing a plumbing emergency and doing a cursory search of yelp to find a decent plumber? I'll sum this up quickly for you then - AVOID LEN THE PLUMBER. Sure they'll fix your problem but it'll cost you. I mean REALLY cost you.

I experienced a leak between where a thin copper pipe couples with my refrigerator. Instead of reading the scores of warnings available here on Yelp, I made the grave error of calling Len the Plumber sight unseen. Little did I know that this mistake would soon cost me $900.

After showing up at noon for the 8am - 12pm time slot I was given, the plumber determined that he only had to install a valve off the water line and replace the copper tube with a flexible steel one. I concurred. Things were going fine at this point. He then pulled an iPad out, tallied the costs, and proceeded to take full advantage of me and my situation.

Because of the sunk cost of the house call and the time wasted waiting for the plumber, I felt I couldn't say no, despite being totally aware that I was being grossly overcharged. Turns out this experience is shared by many. Go ahead and read on, you'll see that the words 'overcharged' 'exorbitant' 'ripped off' have become a repeating motif here.

The guy finished the job in an hour and left with my $900. Not even doctors can charge that kind of hourly rate. If you ignore this warning and use Len the Plumber anyway, you'll have the exact same experience I and hundreds of others have had. I guarantee it.

So unless you have money to burn and not a second to spare to search for another listing, then avoid Len the Plumber at all costs.
Will J.
Will J.
9/16/2019
WARNING: I ignored the reviews and REGRET it. As many other reviews have stated, this is Len the Letdown. I called Saturday before 11am to get a plumbing issue fixed. They said they'd have someone out that day. Two days later, Monday afternoon at 1pm they finally had someone out after a myriad of excuses, including saying that their system went down and they lost my info except my phone number.

The service guy himself was nice, but as other have stated, wanted to charge over $350 to snake a toilet AND then over $250 to snake a bathroom sink, and another over $150  to replace the flap valve thing in the toilet. He offered to reduce the price by a little bit, (still over $450 for the 2 snaking jobs) I of course declined and was slapped with a $75 diagnosis fee.

I wouldn't have even had as much a problem with this if the prices were listed. I had a general idea what needed to be done and asked about costs for snaking. The call taker said she couldn't see the prices blah blah blah and that the plumber had to come out himself. Should've let that warn me. I read the reviews though and thought the snaking job would be around $350 TOTAL, which I thought was high but was willing to pay since we do Airbnb and needed service ASAP. Come to find out it's that much PER drain.

Again nothing against the guy that came out. This seems to be a problem with the system. If they're proud of these prices and think they're competitive then so be it. I won't be calling them again.

I'd like to add to their radio commercial jingle: [Don't] call Len the Plumber.

I bet I get a note under here like some others have from LTP Yelp manager saying something like:

Thank you for your honest feedback. We're sorry you didn't have a good experience. We have fixed prices which actually saves you money.

NO. You're not sorry or you would list your prices online OR not charge and extortion fee just for coming out to give an estimate. Why was I charged $75 for an estimate but others $49? If you're actually sorry or care about your business reviews, I want to see that reflected in my bill and I'll reflect that change in my bill with a change in my stars. Otherwise, don't even bother replying to this with some fake concern lol.

I guess ultimately this was my fault though for ignoring the reviews and thinking that just because they have a radio ad, that makes them a reputable company. NOPE!
Marc F.
Marc F.
05/11/2023 12:00:00 SA
Famous Len the Plumber tried to overcharge me for my 20ft. exterior drain. I was quoted $899 to clear the drain. What a ripoff, just because I have a large house. I paid them there service fee and told them to leave. Nothing worse than having someone come in and with a straight face quote me that high of a rate. I WOULD NEVER RECOMMEND THIS COMPANY. THANK YOU YELP. Their google reviews are quite suspiciously high. Yelp rarely takes down reviews, it encourages the business to do better.

ADDITION: Service manager calls me to basically call me a liar that his technician did not quote me that high of a number. His technician is lying and fortunately have an exterior camera to back myself up.
Ron S.
Ron S.
1/29/2016
I found Len The Plumber to be overpriced. Their service people appear to be better trained at  providing additional services and costs rather than fixing the immediate problem.  I used them for an emergency service.  Not something I would do again.
Daniel E.
Daniel E.
8/17/2016
I called Len The Plumber this morning and scheduled an appointment for this afternoon.  They called me at 2:40 saying he would be at the house in 30-40 minutes; however, the guy didn't show up for another 1.5 hours. When he showed up he was rude, asked if I had a latter so he could get to where the issue was (shouldn't they have all the tools they need?), then told me it would be $200 on top of the $50 service call just to diagnose the issue.  Sorry, but I didn't take the bate.  I still got charged the $50 even though the guy didn't do anything to diagnose the issue.  Sorry, but I will NEVER USE LEN THE PLUMBER.
Regina L.
Regina L.
07/10/2023 12:00:00 SA
AVOID. Plumber was extremely inappropriate and charged $60 to quote me 800$ to install a garbage disposal. Getting it done for $250.
Mona H.
Mona H.
08/06/2019 12:00:00 SA
Do not use this company!!!
LTB.....Waldorf,MD came out to our home on a Sunday to fix our shower panel in our master bath after explaining the problem to the plumber he wasn't very knowledgeable on how to fix the problem, so we decided not to let him explore and see what the problem was....THANK GOD!! Also let me say he arrived at our home around 10.30am, so then we went to out guest bathroom to solve an issue and here is where the fun begins, there was no hot water coming from the bathtub faucet, so he says it is probably the cartridge, so he  takes the entire unit apart, runs to home depot to get the part, comes back with the wrong part because home depot didn't have the part I actually needed, so the part didn't work.
So then he  tries to put the unit back together ,then once he did there was no cold water and water wouldn't turn off, he struggled  for hours to get it to work properly, so he had called for help, so after being there for several hours , another plumber comes to help and he stated the entire unit has to be replaced...Wow really!! After being there for six or more hours, the problem was never resolved and it still wasn't put back in place properly, needless to say we didn't pay a dime!! It was a pfister faucet, so we call the company got the part and another plumber was able to fix it with no problem... this company has plumbers who are just inexperienced plumbers........don't use them...wasted a entire day and nothing was fixed.
Bruce H.
Bruce H.
3/23/2018
Outstanding customer service. Jamel was the gentleman that assigned my service request. He is very professional and knowledgeable. I appreciated his thoroughness and patience. Len the Plumber will be my service provider going forward. It's difficult finding a contractor that is honest and trustworthy. When you find one, you hold on to them. I am a very satisfied with level of service that was provided today. I am recommending these folks ( Jamel) to my mother :).
David V.
David V.
9/24/2018
WARNING TO EVERYBODY... Len the plumber is a rip off I was a new customer and they charged me $223 for maybe only 15mins of service. The guy just checked the meter told me to run the faucet for 1min that's all he did. He told me there's something wrong with my meter. I complained and the manager told me that is their diagnostic fee.
I WILL NEVER CALL LEN THE PLUMBER AGAIN.
Matthew B.
Matthew B.
12/06/2019 12:00:00 SA
Stay away from this company.

Recently bought a house with a boiler system.  The boiler system was unexpectedly being worked on by contrators during home inspection, so the seller promised a licensed plumber inspect the boiler aftewards.  I showed up in person for the boiler inspection and the plumber said the system worked correctly (it did not).  After I realized the system still did not work, I requested a second visit. A plumber came out a second time free of charge and said it worked correctly (it did not).  After I realized the system still did not work, I requested a third visit. The plumber came out a third time (Len The Plumber saying it would be free of charge).  During the third visit the plumber bled the radiators and then charged $564.  There was no conversation between the Free visit being over and the $564 job commencing.  They have not returned my calls regarding how they went from $0 to $564.  Turns out the system was still not fixed anyways and a zone valve needed replacement.
Roland T. R.
Roland T. R.
12/21/2021
The last time I called Len  the Plumber, they didn't arrive at all.  I wouldn't have called them  again, but the toilet rebuild that they did TWO WEEKS AGO already broke,  and I want them to fix it.  So I did call them again, and was given a  2-5 arrival window.  About 4:30 I hadn't heard anything, so I called the  main number.  They said that they couldn't contact the dispatcher (!),  but had left a message, and the dispatcher would call right back.  25  minutes later, there had been no call back, so I called the main number  again.  This time, they said that they talked to the dispatcher, and the  dispatcher would get back to me in the next 10 minutes.  Guess what?   No call from the dispatcher.  You can't trust anything this company  tells you.

P.S. Eventually called back, and promised to come the next day. We'll see.
J A.
J A.
07/11/2022 12:00:00 SA
Len the Plumber came out to snake my shower drain and did a good job. They are extremely overpriced though. My condo would have done the job for $50, but I had just moved here and didn't know. Len the Plumber charged me $680 which was appalling. I will never used Len the Plumber again, but they did do good work.
Ben L.
Ben L.
08/12/2020 12:00:00 SA
GO WITH ANYONE ELSE.
First: We called to have a plumber come out on Monday to fix a clog(most likely a main drain issue) in an upstairs toilet and a downstairs toilet. We were told he would be here between 4pm & 8pm. We didn't hear anything until 7:45 when we got a phone call saying he was running late and if we wanted to reschedule. So we reschedule for Tuesday between 12pm and 4pm. At 3:30pm we get a phone call saying the technician was running late(again), he got here about 6:30ish. He didn't have anything longer than a 6ft auger and $215 later the problem was NOT fixed so another technician was going to have to be scheduled to come out Wed morning between 8am & 12pm. He got here at 11am and said the cost was $900+ AFTER subtracting the $215 they already charged us.
HELL NO.
A 75ft snake at Home Depot is $509.
Save your money and do it yourself. If you can't get someone more reasonable.
Laura M.
Laura M.
03/02/2022 12:00:00 SA
I called to have our tankless hot water heater flushed and to have our shower fixed. They were very friendly and said they had same day availability for a quote which was nice. However, we were quoted at $960 to flush our tankless hot water heater. The tech wasn't sure how to access the shutoff for the shower so we weren't able to figure out what was wrong (no quote).  With the price being more than triple what others have paid we decided not to proceed.
When I called the service manager to ask about the high quote (Maybe it was a mistake or something) I left a voicemail and haven't heard a response.
Jessica T.
Jessica T.
4/16/2019
Sewer line inspections are never fun- they often identify issues that home owners didn't even realize were there. It was discovered  that a home owned by my husband had various clogs. We needed the clogs remediated and a video scope to ensure the clogs were a thing of the past. Len The Plumber had Thomas come out and he was timely, professional , and got the job done in an efficient manner. Would highly recommend the team at Len The Plumber for your plumbing needs. I've already provided their information to friends and definitely plan on calling them if needed in the future.
Zully P.
Zully P.
12/13/2017
I would not even give it 1 star, but had to so i could post my message. I called for an estimate and they told me they charged $49 for tech to come by and diagnose; fine. Before my appt the tech, Nelson, called and asked some questions; he said there was no point in coming to look because he needed to move the washer and dryer and he couldnt do that......is he not a plumber with the ability to do this? What is the point of even saying theres a fee for an estimate, when the tech doent not even want to come to take a look and provide the estimate??? Nelson was very rude and although this was my first time contacting them, i know i will NEVER recommend nor try them again......
Frank S.
Frank S.
08/10/2021 12:00:00 SA
If I could give a negative rating, I would.  These guys are complete crooks and I would caution anyone considering hiring them.  I recognized their name online when I was looking for a plumber, which I suspect is how they get most of their business.  My water heater had stopped work and my normal plumber was on vacation, so I called them.  They gave me a 3 hour window to come this past Saturday.  20 minutes past the end of their window, they had still not shown up, so I called.  The person I talked to said she could not get in touch with dispatch and would send them an email to call me.  An hour later, still nothing, and I called and got the same run around.  Yet another hour later, still the same thing.  Finally I get a call that says that the plumber who had been assigned did not have the tools or qualifications, so they would reschedule me for the next morning.  REALLY?????  The next morning they arrive and take a look at the water heater, which is less than a year old by the way, and tell me that to fix it they would have to order an assortment of parts that would take a look time to arrive, so that I would be better of replacing the whole thing.  When I ask him how much that would be, he starts telling me all of the things that need to be fixed to bring it up to code and gives me a price of $3,900!!!!  FOR A FRIGGIN' WATER HEATER???  I told the guy to get out of my house and got in touch with a plumber from the neighborhood.  He came out the next day and was able to complete the relatively easy fix, for $475.  NEVER CALL LEN THE PLUMBER, EVER!!!
Christina H.
Christina H.
4/22/2017
The worst ever. They just take your money and leave you with a mess. When I called to have someone come back to finish the work, they sent someone not capable. And the manager was mysteriously unavailable. I paid $1,260 and the issue isn't resolved  and they refused to make it right. Do yourself a favor and hire someone else.

Update: after posting this review, they replied that they were sorry and that someone would contact me. This was  a week ago. I'm still waiting!  Really?!
Maxi D.
Maxi D.
7/23/2021
We called the beginning of the week because of some issues in our basement bathroom and shower. They said they could get someone out there that day. I got a call at 6:30 saying they could have someone out by 8. then they called back saying they wouldn't be out until closer to 9:00-9:30. So I said that's too late can you come Friday. now it's Friday and I received a called saying someone was in route to our house. Then 10 minutes later got a call saying the tech that was en route to you is no longer able to do their job (whatever that means) would you like us to come tomorrow morning. After being cancelled on twice I said no I will be going elsewhere. So DO NOT use this company or you will be waiting around multiple days for hours for no one to come. Worst company to work with ever!!
Everett G.
Everett G.
04/10/2014 12:00:00 SA
I saw their advertisements on television and on metro buses and decided to give them a try.  Big mistake.  The plumber arrived on site and told me that I had a huge problem and outlined a fix.  He then said the cost was $396.00.  When it came time to fix the problem, he used an entirely different method of fixing it and explained that he would be done in 30 minutes.  What a complete rip off to be charged $396.00 for 30 minutes of work.
Carrie G.
Carrie G.
12/10/2017 12:00:00 SA
Gave a 12-4 window. Called them at 3:45 and they told us that the person was stuck at a previous job and could not come today. Never bothered to call us to tell us that.
Barry N.
Barry N.
03/11/2019 12:00:00 SA
They were able to send out a tech the same day and the tech very quickly was able to find the leak. However I feel that the price was high compared to the work and the tech spent time trying to sell me additional services.
Ashley D.
Ashley D.
8/27/2013
Such. A. Rip. Off.

First of all, all we had was a simple kitchen sink clog. The plumber shows up this morning at 9:15am and insisted that he needed to check all the other bathrooms and laundry room even though I assured him there wasn't any problem with the others. And as predicted, he walked around the house trying to upsell me on things we didn't need.

30 minutes later - he still hasn't begun working on the sink yet. Then, he asks me for a wire hanger because he's locked himself out of his truck. Once he gets the wire hanger, he proceeds to work on getting his keys and not my sink.

15 minutes later - it's now 10am, 45 minutes later, and he's just now coming inside to work on this clogged sink. So while he's working on the sink, he's trying to make conversation, trying to upsell me on buying a whole brand new garbage disposal, trying to get me to OK a tiny leak fix. I keep telling him I'm not interested and just the clogged sink will do for now. He lets me know that for a clogged sink it's $275.00 for the first 90 minutes and additional charges after that. Of course very steep, but I figured it would never go past 90 minutes for something as simple as a clogged sink.

I was wrong. An hour and a half later, I ask if he's still working on the sink. He replies No, I'm just cleaning up after myself now. So I figured he wasn't clocking the time used to clean up after himself - wrong again. Once he hands me the bill, he's charged me an extra 45 minutes which wasn't used for unclogging the sink, but for wiping up the floor (which seemed to take a lifetime).

All in all, it added up to ALMOST FOUR HUNDRED DOLLARS to unclog a little kitchen sink. Also on the bill was his suggestion of fixing the tiny leak. Had I said yes to that, it would've been an extra TWO HUNDRED AND FIFTY DOLLARS.

I know exactly what happened here as I used to be in sales myself. This man walked in, saw a 27 year old girl that doesn't know anything about plumbing and saw dollar signs. Lesson learned: never using them again.
Joseph R.
Joseph R.
12/22/2019
Claims to do a lot of work in DC. I don't believe it. I scheduled a Saturday appointment. On Saturday they pushed to Sunday. On Sunday, they wanted to push because the tech couldn't find parking.

If you're too incompetent to park in DC, a city you claim to do a lot of work in, I don't want you working on my plumbing.
Sandy B.
Sandy B.
03/11/2020 12:00:00 SA
Price was way too high.  For a simple kitchen sink being clogged, and yes they would need that machine to do it, they wanted $400.  Desperate, I said ok.  Afterwards, they lowered the price to near $300.  What was that about?  Why not lower it to $200?  Then, they gave an oral  estimate of about $1200 for a pipe replacement, but when I asked for it in writing, they gave me a quote of over $2000.  I then got a quote from another company for less than 30% of what LEN wanted.  Obviously, they're  a contractor looking to grab the highest buck they can get, taking advantage of being in an industry that's  not price regulated, where the customer is often desperate for the service.
Tony A.
Tony A.
5/28/2020
I own 2 properties in MD.  Have used Len the Plumber multiple  Times.  This past Monday a hose bib snapped at our rental property i.was able to turn the water off but since it's a rental property I wanted the tenant to be able to use the water outside.  I asked the call center if there would be an extra charge for Memorial  Day. I was assured there was not.  The plumber came out within an hour that should have told me how slow they were. Regardless I let him do the work because I wanted it fixed.  The next day I called around just to find I had been seriously overcharged.  I would have rather just been told there was an up charge for the holiday.  I called in on Tuesday to share my concerns and was called back by a rep who promised  to look into my concern and give me a return call on Wednesday.  Never happened.  You lost a long time customer for a few hundred dollars.  Not a good business move !!!  Be aware everyone
Amee D.
Amee D.
6/21/2021
They never showed up the call center people are nice and act very sweetly but the actual people never show up and they give you a rang of 11-2 p and never show up. Luckily I didn't have a major plumbing issue but if I did it wouldn't be good! Don't use them ever!
Alex F.
Alex F.
6/13/2017
I called Len the Plumber because my new dishwasher was leaking a large amount of water.  When the technician arrived, he quoted me $448 without looking at a thing.  $448 is as much as the dishwasher itself cost!  He said he would have to charge me for a full installation.  What?!? They didn't even pull out the dishwasher to determine a problem.  Nothing!

I said thanks, but no thanks.

Then, he came out with the $49 trip fee.  Unbelievable.

I paid the $49, begrudgingly, and took matters into my own hands.  I pulled out the dishwasher and immediately found the plastic drain pipe had a hole in it.  After $11 at Home Depot and 15 minutes of my time, my problem was fixed.

I left a message and filled out their survey.  I received no response.

Very disappointed in Len the Plumber.
K. L.
K. L.
4/15/2019
I contacted them and requested an alternative and wrote reviews for the fugly faucet they installed. They responded with the normal, We're so concerned with your satisfaction... blah, blah, blah and did NOTHING to remediate the situation, for all of their blather. Forget about ever hearing from them to correct the situation with which you are NOT satisfied!!
Maria T.
Maria T.
1/28/2019
So disappointed.
We have been a loyal customer of Len the Plumber (because our plumbing sucks) for a few years. We typically are okay with their work but most recently they came came to our home and we'll never have them back. We had an emergency and had to get someone out as soon as possible... and they're always available. They require a $50 dispatch fee that gets put towards their maintenance if you decide to move forward.

The technician came to look at our shower, kitchen sink, and washer... all of which were clogged. Hours after he left, the shower started clogging again. I called the next day to report it and the representative said having the technician come out again would be a totally different appointment with more fees. Seriously? I understand if it was a few days out... but same day?

The reviews here already aren't good, maybe it's time for a change in policy or service.

Michael & Sons usually don't have same day service but their work is always reliable. Use them instead.
Bobbi B.
Bobbi B.
9/30/2019
Came home after a recent trip to discover a small flood. We paid $50 for a Len rep to spend 5 minutes to confirm what we'd identified as the cause of the leak -- a small under-sink hot water heater that needed replacing -- only to be informed that they no longer make hot water heaters of the sort / size we need and that the job would therefore require pricey re-working of pipes to accommodate a new one. The hot water heater, which we'd priced on our own prior to the service call, costs around $200-250. The quoted estimate for our job was 7x that of the cost of the heater itself. No kidding. Even considering the standard markup service providers take from customers on the parts and equipment they order, this is staggering. Adding insult to injury, the rep failed to shut off the water supply after he was done so we got to enjoy a second small flood later that evening.

Since then, a neighbor referred us to an independent plumber they'd used and he came back with a quote that's a small fraction of the other estimate. Now I keep hearing that truly annoying commercial jingle that airs constantly in the DC area, only with new lyrics...Don't call Len the Pluuuuuumbeeeerrr...
Ginger D.
Ginger D.
5/29/2019
DO NOT USE THIS SERVICE

This place is a rip off and my next complaint is to the Better Business Bureau.

My mother called them, they went to her house twice. Charged her $1700 and never fixed the problem. They told her that they would have to charge again to come out a third time.

THEY TOOK ADVANTAGE OF AN ELDERLY WOMAN ON A FIXED INCOME.

My brother called them and they said that they would call him back but never did.

Fuck this place. You guys should be ashamed of yourselves. I hope somebody treats your parents the same way.

Scum of the earth - DO NOT USE THIS SERVICE
Steven H.
Steven H.
10/09/2019 12:00:00 SA
Beware, this company is not responsive.  Nearing two weeks since my initial visit and acceptance of their verbal proposal.  I have yet to receive a paid receipt, the written proposal for the scope of work, the copy of the Certificate of Insurance and a copy of their DC contractor's license which I need to submit to the condo board for approval for replacing a gas stove with a new one.  I have called daily and emailed five times, spoken to no less than 10 individuals in customer service, each one stating they will get the information to me promptly.  I cannot recommend this company to anyone.
Shaynna F.
Shaynna F.
10/15/2017
Wow. The reviews dont lie. Complete waste of time not once, but twice. Called for a simple repair at our business, and the first time there was no one ever sent out, second time the guy sits in his truck for 30 minutes claiming he could not find parking. Called the representative on the phone for assistance and she had just as much attitude as the technician whom was sent to us. Please stop advertising a service its clearly impossible to receive. This is a complete waste of time and incredibly annoying.
Robert W.
Robert W.
11/28/2019
By Far the Worst Business Ever

If elderly, never use Len The Plumber!!!

On August 8, 2019, Len the Plumber (LTP) charged my 100 year old mother $1,280 to unclog a toilet.  Unknowing care givers had thrown wipes into the toilet.  Nothing unsanitary, just clogged.  The plumber came out quickly and took roughly 90 minutes to complete the job.  They presented a $1,280 charge for what is minor plumber work easily done for less that $300.  The caregiver tried to reach me (son and Power of Attorney for all affairs) and left a message. The care giver, though unauthorized, felt pressured to sign the electronic charge on computer.   Within the hour I called LTP twice to challenge charge; they never called me back.

When I went on line to look at LTP reviews, I found they have complaints about taking advantage of the elderly.  That is certainly what happened in mother's case.  I have tried to reach LTP numerous times over the last few months and they have never called back.

I have filed a complaint with the Better Business Bureau which is now in process.  They indicated that there have been similar complaints about LTP.

I'm writing this hoping that it will help readers avoid being victimized by Len The Plumber.  Only consumers can stop this travesty.
Cristy W.
Cristy W.
10/27/2020
I was charged $233 for them to attempt to light the pilot in my hot water heater (which is a button and didn't light or stay lit). They quoted me  $2,300 for a new hot water heater which is extremely expensive. I understand its a pandemic but charging 80% more than other plumbers and charging $233 for an attempted pilot light is shameful. I gave 1 star because the tech was super nice, safe and came the same day. Judging from other reviews this seems to be the trend and for that if I could I would give 0 stars.
Jean E.
Jean E.
5/31/2023
I can't say enough about the service we recently received from Len the Plumber. We had a sewer blockage and they came out the next day to snake the line. It was ok the first day, then the next day, same problem. They sent out a guy with a camera and unfortunately, our pipe had collapsed. Their crew came out the next day and dug and replaced the pipe. They were so neat and efficient with the whole process. They left the yard with straw over the dirt and took away all the brush and trees that had to be removed.
I would definitely recommend these guys.
Jeff K.
Jeff K.
11/04/2017 12:00:00 SA
I would rate Len The Plumber with no stars but Yelp does not have that. I hired Len because Washington Gas requested a third party to certified there were no gas leaks on my property-they just moved the meter from the basement to the outside- so, Len charged me $299 and wrote in the invoice: GAS COMPANY INSTALL GAS LINE INSIDE THE HOUSE SO THEY WANT US TO INSPECT TO MAKE SURE IF ANY LEAKING OR NO, GAS LINE NO LEAK NO GUARANTEE. When, I presented Washington Gas with the invoice they could no understand it, No leak no guarantee.  I called Len the Plumber twice and they promise a manager would be calling me. Never call.
In addition, service is overpriced, the offered to replace a toiled for $495!!! no way. The only reason I hired them is that I was in a hurry, 6 days with no gas.
Elisa R.
Elisa R.
12/02/2019 12:00:00 SA
I would strongly advise against using this plumbing service. ....I had to call Len the plumber needing a plumber quickly to fix a handicapped stall.  Truth be told this was the second time I was calling them in in about a month for the same commode.

During  this Incident, they came that same day and it appeared that it was successful.  Within two days,  we were back to a broken commode.  This was Wednesday before thanksgiving.  They said they would try to get someone there that day.  I had to call them back to hear that it would not be til Friday.  I reminded her that the was a call-back and that a handicapped stall should take priority.  I was given a time for that Friday.  Shortly before the arrival window closed, they called to reschedule for Monday and yes we are open all
Weekend.  They did send someone on Monday early.  The receptionist in my office was there but unable to watch the plumber.  He left after a bit saying it was fixed.  When I arrived it was still broken and in the same way.  Called them back they were going to have some one there today, Monday, between 2-5.  When I called at 4 I was told someone would call me back with a more specific  ETA.  Called again at 440. And was told a manager would call me back.   When my ops mgr called at 502, the office was closed.  She called thru the numbers given in the recoding and got no person answering the call until she got the tech on call.  He said he was not coming out and hung up.  I called thru to 1.800.950.4619. The receptionist indicated that she had spoken w me already this day.  She was surprised to hear there was no remedy yet.  She got brad Davis On the phone.  He described his role as division manager.  Heard the issue and said he would find someone to get out here and that he would call me within the hour.  I clarified that that was by 6:22 and he agreed.  Guess what?  When I called again at 6:40 he was gone for the night.  Huh?  No call to me - when corporate leaders treat customers in this way it is only to be expected that the techs and others beneath him will follow suit.  I have no idea what they think their next steps are - although I think they wish I will go away - and I am still without a functioning Handicapped stall in the women's room.  Really bad tech skills and even worse customer service.  Call a different plumber service
John K.
John K.
09/10/2022 12:00:00 SA
We had a leaky tub faucet, we called Len the plumber for the repair. we scheduled the appt Which they were late arriving. Before they arrived I received a breakdown of what to expect upon his arrival, they supposed to arrive with full protective gear which did not happen. The plumber did have a mask after I asked him to put one on. But no shoe covers, he did not clean up the tub after he took everything apart and was unable make the repair that day so he gave us a time he would arrive four days later and again he arrived late. I assure you I will never use Len the plumber again. They do not charge an hourly rate they charge a task rate. The plumber spent an hour replacing the cylinders in the bath faucets and we were charged 800 dollars. Which is a ridiculous fee for an hours work. Unless you have deep pockets I would not Recommend Using them.
Sharon C.
Sharon C.
11/22/2018
A recent leak days before Thanksgiving (2018) was professionally and efficiently taken care of by my area's manager, Cher.  She came out brought a tech with her, and the problem solved!  Great service.  Would  recommend.
Kristine O.
Kristine O.
7/23/2020
Do NOT call Len the Plumber.  The first tech that came out to determine our problem was great.  Then they sent a totally incompetent guy the next day to replace all of our Toto toilets.  Kept making excuses about how he didn't like Toto etc. Really scuffed up the walls too.  All three of our toilets were really leaking onto the floor that night/next morning so we had to call and we requested a different tech.  Sent the same one.  All effing day again.  So a couple of weeks later we have a leak and we have to have them come out again.  We asked for a different tech.  THEY SENT THE SAME GUY.  HE CAME OUT AND MADE A BUNCH OF LAME EXCUSES.  Major drywall damage.  It took 3 phone calls to have him removed. My neighbor saw the LTP truck outside and had a similar experience today.  Don't do it.
Amy G.
Amy G.
05/07/2015 12:00:00 SA
Called because of a leaky faucet, scheduled an appointment.  Technician arrived, took the faucet apart, needed a part that he didn't have on the truck, went to get it, the supplier didn't have it so it needed to be ordered.  Totally fine with that - inconvenient, but it happens.  The technician offered to replace the entire faucet, but since ours is only a few years old and is a high end brass faucet that we paid a lot of money for, we opted not to replace it.  

Scheduled second appointment to have the repair completed, got a call the night before that they needed to do it another day.  Again, not a huge issue, but very inconvenient.  Set the appointment for another day with a service window of 8am-12pm.  The technician didn't arrive until 1:15pm, more than an hour after the service window.  Completed the repair, but now the hot water handle is canted backwards in the off position, no longer in a straight line with the cold.  The technician claimed it was like that before the repair.  That is absolutely not true.  Both the hot and cold water handles were perfectly aligned before they were taken apart.  When I spoke with a customer service manager and explained that, he had already heard from the technician that it was crooked to begin with, which again is completely untrue, and the only thing he could offer was to have another technician come out to see if it can be rectified.  Which means scheduling another round of service appointments that may not result in a satisfactory resolution.  I do not recommend this company.
Kathy Z.
Kathy Z.
11/02/2013 12:00:00 SA
Really really expensive. Very unreasonable price. Stay away from them unless you don't care about money. Many plumbers in the area can do the same job with less than half of the price they charge.
Rich G.
Rich G.
2/18/2021
Local plumber bought out by private equity, so they are pressing to make $. If could rate 0, I would. They charge by the job rather than by hours worked plus materials. They overprice on their original quote and then offer a discount to make you feel better once the work is done. Wish I would have gotten an estimate from another plumber, but was fearful of water damage. Will never use Len the Plumber again and will warn others.
EagleEye L.
EagleEye L.
05/09/2017 12:00:00 SA
Offered to show up from 8 AM thru 12 AM. Showed at 12:45.
Repaired same issue that another company did in November, but charged $400 more.
Repairman spent half his time denigrating other companies.
Felt like I was being extorted into letting him do the work.
Never again.
J T.
J T.
3/19/2023
We've always had good experiences with Len the Plumber. They're one of the few places you can schedule online. They show up when they say they will and their work is solid. They may be a little pricier than their competitors but worth it imo. Id recommend them to a friend or colleague. If you use them, request Ray. He's come out twice and is very knowledgeable, personable, and does great work.
Erica W.
Erica W.
03/03/2017 12:00:00 SA
Terrible experience  with these people I don't even want to get into the details. Call a different plumber.
Edward E.
Edward E.
11/30/2018
If you are willing to pay twice what other plumbers charge for the same service call Len the Plumber.  On time and competent, but very expensive.
Joan C.
Joan C.
12/06/2019 12:00:00 SA
This is the worst plumbing service in the area.  I give them zero stars. They showdown appt after gas leak in freezing night.  Promised that plumber would arrive between 5 and 8 pm.   Called near 8 to let us know that they were too busy and cancelled.  Don't use this company  they are rude and make false promises  i imagine they contract out. Go to a real plumber.  Snarky reps who claim to work in call center with no supervisors or managers   KEN THE PLUMBER IS A TERRIBLE.
Mark W.
Mark W.
7/17/2021
I have used Len the Plumber several times over the years and although they are usually quick to respond and do competent work, there has always been some nagging problem each time that typically involves the amount they charge for the work performed. When it comes to costs they are always on the high side and sometimes even a simple ten- or fifteen-minute task like changing a water filter will add $200 or more to the total bill. In the end when I've complained we always manage to resolve things, but I've learned to expect something to go awry whenever I use them. This past week saw the final straw. Due to some miscommunication between office personnel and the technicians my wife and I sat at the job site from 10:30 a.m. until 3:00 p.m. and no one called us or showed up (were supposed to meet us between 11 and 2:00). We called their office three times (got disconnected/hung up on once) and got no real assistance - they struggled to even pull up our account. Turns out the techs were calling us at our home phone number even though I had made it clear that we were going to be at the job site and using a cell phone. The office had all the pertinent information but it obviously wasn't passed along to where it mattered. So we wasted a day. It's the last time that will happen.
Dotti Ray H.
Dotti Ray H.
7/22/2017
Way overpriced, found a plumber who did the job on Friday evening @5pm and they were 1/4 the price of Lens. Plus Len said we needed something that was already there so needless to say I will never call Len again!
Sandy M.
Sandy M.
4/24/2017
Water pressure was too low on kitchen faucet,  Was told a plumber would  come next day between 2 and 5     at 4 got a call    no one can come.  I said what happened to the ad that says comes on the day you call  I had given them an extra day.  Called back at 5 said they found a plumber.   Sent pic of plumber by email as stated and called to say he was on the way.  Man arrived who could barely speak english   I could not understand a word he was saying.   We were able to pick up only a word or two  He did not know how to open this faucet and I gave him the installers manual to use.   He didn't have the right size tool to open it either. Said he needed an allan wrench.    we tried to find him a wrench but ours were he said too small.   He said we needed to buy a new faucet set and they would install for $332   in addition he would put in a new valve? for $272.   I would have to provide the $300 faucet set.   I paid the $49 visit cost  and said I would think about it. I called Phister the manufacturer and they sent me the two parts I needed for free.  We went on line on U tube where there are videos with step by step instructions on how to install these parts. Only a Phillips screwdriver is needed.  We installed them and saved Lens cost of about $900.   Also when the guy came I had some water flowing When he left all I had was the sprayer so he made it worse.   Although the guy was nice and pleasant the lack of communication and outrageous cost he quoted that was estimated would lead me to say I will never call Len the Plumber again.   The parts were easy to install and immediately the water pressure was back up and running.      DON'T CALL LEN THE PLUMBER
Christi D.
Christi D.
10/05/2016 12:00:00 SA
After 7 more days of not hearing anything from Len the Plumber, I finally received a voicemail from Brad that said that they were refunding my full amount and that I should expect to receive the refund in 5-10 business days. Well, as of 9/29, I had not received the refund and so I called again and was told that they were looking into it and that they would let me know the status. Here we are on 10/5 and I still have not received the refund NOR any updates on the status of the refund--no phone call, no voicemail, no email even! In addition, I have not received a COPY OF THE INVOICE FROM 8/29, which I have been consistently asking for from the beginning! Seriously, has this company even heard of customer service and follow up? Even if I haven't received the refund, surely it cannot be that hard to provide me with a legible copy of the original invoice so that I can submit it to the insurance company?!?!?
K B.
K B.
7/30/2016
I had a an appointment window from 8 am - 12 pm. They called at 11:25 am and I missed the call because I was on a phone call I couldn't disrupt. I returned the phone call within minutes and they told me I would have to reschedule. I understand they can't wait around for ever but less than 10 minutes and they can't fit me after the next appointement?? Clearly they don't need or want business.
Ali S.
Ali S.
3/15/2017
Terrible terrible service, I wish I could give them 0 star. I asked them to come out and inspect a plumbing issue in my kitchen. The tech came out at the end of the day with no equipment to repair the problem. charged me 281 dollars and said that he would wave if I chose to go with their company to repair the problem after they provided me with an estimate of around 400.00. So I said go ahead and bring the necessary tools to repair the issue. Next morning the tech shows up and starts to work on what he thought was the problem. Turns out he had misdiagnosed the problem. I helped him locate the actual problematic pipe and he fixes it. All while the tech is talking about everything and anything that crosses his mind just to kill time. after all was said and done they hit me with a 900+ bill. When I requested an explanation, they provided me with a nice bowl of crap that didn't really matter. Never every using them again and definitely don't recommend anyone else using them. Such businesses don't need to be in operation.
Marek Z.
Marek Z.
08/01/2018 12:00:00 SA
It used to be a good company. Now, with plumbers working on commission, beware. They try to sniff out any potential source of making money off of you. Had to pay over $300 for about 20 minutes of actual work in cleaning a clogged drain. The same time that I spent a number of times in the past, cleaning the same drain. That with a manual, instead of a power snake.
R U.
R U.
01/02/2023 12:00:00 SA
It took me a while to decide to write a review but frustration won out. First, the people i spoke with when calling were great. I had a  leaking bathroom faucet. It basically needed new cartridges but there were some challenges i encountered in accessing the cartridges so i called. Guy who showed up was not in good shape. Seemed to have trouble moving and some sort of health issue. Apparently b/c this was a home depot faucet from a while back they couldn't get any cartridges (hmmmm! but I'm not  a plumber so shame on me) so recommended a new cabinet sink. In absence of having a better option and needing a sink we went with it. Guy spent quite a while and did the installation. After he left we were distracted by there being a leak under the sink. Called back and they had him come out the next day. Again, spent quite a bit of time, apparently redoing everything. I also pointed out the cabinet wasn't centered and neither was the sink on the cabinet. There were apparently  a lot of reasons why it had to be x y or z b/c of bathroom configuration but he supposedly did what he could. We were then once again distracted by a leak under the sink. Called them back. Asked them to send a different technician. So now we're more than 3 days in b/c first guy couldn't come out as originally scheduled first time so we had to wait a day then. New guy comes - seems competent. Completely redid everything under sink. So far no new leak has developed so that's good. I also pointed out to him what was going on with cabinet and sink. He didn't seem too thrilled to have to be dealing with that but he did some work on it and it was better overall when he was done. Once we finally got all of that sorted through, we realized there was caulk or grout all over the place including on clothes we had hanging out in the hallway. The side of the new cabinet has caulk or grout all over it and where it was done on the top is not a professional job either. I really like that you can get service fairly quickly but a) i'm second guessing whether i needed to have sink replaced (I'm thinking guy just didn't want to work on old pedestal sink and i have no idea on why there weren't cartridges for the old faucet or why they couldn't just replace that - definitely kicking myself) and b) it was not a professional installation in terms of quality or aesthetic. So a basic leaky faucet wound up costing us a lot and then the job wasn't done great.
Tracy C.
Tracy C.
11/19/2018
I would encourage everyone to call the Department of Consumer & Regulatory affairs 202-442-4476 & go online & file an electronic, formal complaint on their website and the BBB Better Business Bureau. *Do not use this company*
Matthew H.
Matthew H.
6/17/2019
Came out to fix a leaky faucet. Took it apart, quoted  me $500 to fix it with no guarantee. I said no thanks and told him to put it back together. He did, but told me not to use it until that night. It was worse than it was before. I called the office and told them. They said he should have told me that could happen (he didn't.) They offered to come out and fix it. I said no thanks and I got somebody competent.
Sarah H.
Sarah H.
8/30/2018
Terrible experience! Our kitchen sink leaked so much it started leaked thru our basement ceiling. A plumber came out tightened somethings and cut a huge hole in my ceiling. A few days later the leak continued and another Len plumber came out and didn't see any problem?!?! Almost $400 for zero solutions and a hole in my basement ceiling. Call someone else.
Kay W.
Kay W.
09/07/2017 12:00:00 SA
They are a rip off.  They just want to get the service fee and that's it.  They show you an outrageous price so that you will just pay the service charge to replace.  The guy put no effort into even trying to fix the garbage disposal. I would not recommend them.  The guy even looked shady.
Melissa U.
Melissa U.
02/08/2016 12:00:00 SA
I had a sewage flood in my basement.  Len The Plumber was at my house within 2 hours of my calling.  Thiey temporarily fixed my problem while I decided what course of action needed to be taken. Once I hired them to do the more permanent fix, they cane quickly, worked efficiently.  The team that came was friendly,  knowledgeable and kept my home as clean as possible.   This was  a big job and I thought they were reasonably priced for what they did.  I would definitely use them again.
James G.
James G.
7/14/2017
Really tried to rip me off. Unbelievable. Just needed someone to unhook a stove and plug in the new one. Tried to charge me $421. Are you kidding me? Then he tried to sell me a bunch of stuff I didn't need. I paid the $49 fee and sent him on his way. Really, the worst ever.
Nader H.
Nader H.
08/06/2016 12:00:00 SA
Terrible company. Bunch of thieves. Not worthed to waste my time to write about them.
Stay away from them.
Lindsey H.
Lindsey H.
12/05/2022 12:00:00 SA
I called the company to try to get a quote for services (basic annual drain cleaning) They said they could not give estimates or hall park over the phone.  The plumber was supposed to arrive between 0800-1100 but did not arrive until 1240 and without looking at anything said the service would be $808.00 to clean two drains.  Since this was well outside my budget I was forced to pay the $49 service fee and have him leave.  I regret trying to use this service at all and wasted $49 and my day waiting for nothing.  I recommend looking for a more transparent company that respects a customers time.
Shavar G.
Shavar G.
08/08/2018 12:00:00 SA
The District Manager for LEN the Plumber called me personally to apologize and to attempt to retain me as a customer.  I can appreciate that level of commitment to trying to get it right!
Louise L.
Louise L.
7/15/2023
This is my final service call with Len the Plumber, they take advantage of veterans and seniors. They add service that is not adequate, will not answer to discuss your service issues, and every charge seems to end with a total amount of over $1,100 for all of their services no matter what it is. Ilegal business practices.
Adam C.
Adam C.
2/28/2021
Plumber was on time, professional. Installed new flush valves in 2 of my toilets for over $400. A bit steep, but the toilets now work flawlessly.

He said the third toilet had been improperly installed, and that the flapper seat was defective. I believed him because I had tried replacing the flapper before. Said that toilet needed to be replaced. Even though that toilet had been replaced in 2014, I agreed.

Scheduled installation the next day. While installing, he observed that the faucet in that bathroom was very hard to work. I agreed and permitted him to replace the faucet core. Price for replacing the core was $250! Outrageous, but had to be done.

Total cost for replacing toilet flush valves and handles in 2 toilets, replacing core in downstairs bathroom, and replacing the third toilet: a little over $1,500.00! Great job, but shocking price.

My wife's crack about him being too old to do the job did not work in our favor. She seems to think that after a certain age, you shouldn't be working. Makes me angry sometimes.
John A.
John A.
1/19/2017
Unsafe and unreliable. They replaced a hot water heater and wired a 110V unit to 220V. Two days later, the breaker fails open (naturally) and we call to have them come out. No show that day - or the next. Finally, on the third day they promised to have someone out - and he fails to diagnose the problem. Instead, he says it's the breaker. After an electrician points out their mistake, we have to call them back. Again, no one shows the first time they promised to have someone there. Took more irate calls before we finally got management involved. Their call center and their dispatcher do NOT talk to one another, so one makes promises the other cannot keep.

I would NOT use them again unless I had no options,
Jamie T.
Jamie T.
9/16/2019
Len the Let Down.

I called at 1 pm on a Sunday requesting emergency service at my rental property, as they were left without water. I was told it would be no problem, they would have a tech come between 2 and 5 pm. At 4:30 the call center called me and said they were canceling the appointment due to heavier than usual service times. They gave a shallow, remorseless apology that nobody had called before and asked if I wanted to reschedule. Um, no I don't want to reschedule, my tenants and pets don't have water!

They left me scrambling to find another plumber. Instead of paying weekend surcharge rates only, now I'm paying weekend AND night surcharge rates! I eventually found someone after calling more than 10 plumbers and paid 3 times the price I would have had I scheduled an appointment a few hours earlier with the handful of plumbers that work weekends.

So. Freaking. Unprofessional.
Lisa S.
Lisa S.
07/11/2020 12:00:00 SA
We needed a toilet fixed and scheduled an appointment with Len the Plumber. Scheduling was easy and fast for our preferred day/time, and the technician (Huy) was very nice and seemed very competent/experienced. He repaired one of our toilets. The service was overpriced and likely more extensive than we needed, but it was done quickly and the toilet works perfectly now. We also requested a quote for another issue in the house, and he also quoted a very high amount. We went with Len because with the chaos that follows a new house purchase, we decided to go with an easier service call. In the future, we will take the time to find a different plumbing company with much more reasonable prices, but it is good to know that they are an option if we are ever in a lurch.
June H.
June H.
1/15/2022
put in two valves for toilets that were not needed  and both running after they left    Called out old plumber and he fixed both for half the price    Could not get Len the plumber to come back   Called with the hour and several times over next few days     One of the worst companies I have ever worked with
Ziggy S.
Ziggy S.
8/17/2021
Called Len the Plumber a few months ago (in June) to come out and give us a quote to fix a bathtub diverter that was not working well (when shower was on, more than 1/2 of the water was still coming out of the tub faucet).  They did not win our business because of the unprofessional way in which they handled the quote and seemed disinterested in winning our business.

First, the plumber cancelled the first appointment hours after our tenant waited at home to receive him during the window when he was due to arrive.  This wasted her day.

Second, the plumber came out on a rescheduled date and met with our tenant, who said he was rude. We had asked that he call us, the homeowners, who were away, to explain what he had found and proposed to do. We received a missed call, but he did not call again or return our call when we called.

Third, the office followed up by emailing me a quote with a dollar amount ($646) but provided no description of the conditions they encountered or the work they proposed to do. I called their office on three separate occasions to ask for more details, and each time they said that they would ask the plumber to follow up with me. And each time, I received no follow up call from the office or the plumber. In fact, they never followed up at all over the last few months even to see if I was interested in hiring them to do the job.
Developer T.
Developer T.
7/19/2020
Long story short: things were rough, and they rose to the challenge.

To begin, these guys charged us $1000 (because the sewage was backing up in our house), 'fixed' the problem (which came back 30 minutes after they left), and then after we'd get priority support the next day. They called us later the next day and told us no one could make it out and that we'd have to wait another day (when we don't have working bathrooms!!!)

However, they then called back and said someone was coming in the next half and hour, and another tech came who said that he found a blockage and we would need further servicing (and didn't charge us anything for the second look, even though they don't offer a warranty on their services (see below).

Both our technicians and the phone people were was very helpful and friendly.

NOTE: We looked at the receipt, and this company basically says that this whole process of cleaning a main line might not work and has no warranty - I don't mind knowing that before I drop 1k, but after the fact seems pretty tricky. However, they ended up not charging us for the second visit, so it's fine.
David M.
David M.
10/19/2020
So we had a stopped kitchen drain and a friend recommended Len.  What a mistake.  Dude arrives with a mask under his nose and asks if he can take it off (no and my wife gives him an n95 mask that won't fog his glasses).  $400 later drain is clear but a few hours later we notice a leak.  Ok the pipes are old and stuff happens but the guy simply wanted to get out without having to face an obvious leak.  New dude arrives and for $500, hacks out the section and splices in some plastic pipe - class act.  It was only when we called someone else because yet another leak was discovered (not related to Len) that the pipe had an uphill section.  Drains should not have uphill sections.  Handyman quotes $200 to remove the entire galvanized drain pipe (including the $500 section), fix the hot water leak replace the trap etc.  And he came with a surgical mask and kept in on correctly.  Don't patronize these people.  They are not competent and will rip you off.

Update: Well Len responded - see below and then never made any actual contact.  This gives the illusion that they will actually do something, which they won't.  Their business model is to hire semi-competents, charge 4 times what a job is worth and then be happy to take any bad reviews.  Well handyman dude just finished up now replacing the entire drain kitchen system and a leaky section of pipe.  Involved turning off the water at the meter because our shutoff valve failed.  $230 which was the original estimate plus $30 for parts. By Len, don't bother callilng.
Ercument T.
Ercument T.
8/19/2018
My well pump broke down during weekend and I called LEN the Plumber. The technician told me that full diagnostic would cost 850 dollars and if I accept this he would call his partner and they would work on it. Before signing I asked how much the total would be. He said the cheaper option would be about $3k, submersible option that he would recommend would be around $4k, and he would do something to include this initial diagnostic cost. After I signed, they hiked up the estimations to $6k, and $8k for the submersible option. Needless to say, they did not fix anything (except they fixed their truck's deflated tire on my driveway). I ended up getting very expensive lesson: NEVER CALL THEM FOR SERVICE!
Amber L.
Amber L.
3/17/2019
Len the Plumber charges outrages prices and does not guarantee or warranty their work. The technician came and spent all of 12 minutes snaking the shower drain, charging $400 to do so, and when the water still was not draining as it should, the tech said give it a couple of days and it should clear. He should have run hot water until it drained as it should, and when he discovered it was not running smoothly at that point he should have followed the water line to determine what I discovered, that the clog was in the sink, which was causing the backups. That is where I discovered the hair in the picture. Don't make my mistake and pay $400 to this subpar company because you can do a better job yourself.
L S.
L S.
07/06/2020 12:00:00 SA
I contacted Len the Plumber to repair a leaking faucet.  When they came out the issue was the same issue that they repaired a little over 3 months before.  After paying over $300 for the initial repair I was charged another $295 to repair the same issue since the work only came with a 30 day warranty.  I am very disappointed and out of over $600 for their mistake.
Tanya S.
Tanya S.
07/06/2019 12:00:00 SA
Bad experience. We needed a garbage disposal replaced.  We purchased one online and hired Len to install it. They can't provide a rough estimate on the phone for a straightforward task. Just to get an estimate required the plumber to visit our house and cost $49 (for the quote). Even though we were told the plumber would arrive between 2 and 5pm, he didn't arrive until after 6:30. We were then told that if Len couldn't find parking quickly he would just leave-- leaving us in the lurch. They advertise themselves as being a DC plumbing company, you'd think they understand that finding street parking is a fact of life. If they aren't willing to look for parking they shouldn't operate in DC. When ultimately Len plumbing came inside, he immediately tried to sell us on returning the garbage disposal we had already purchased online and instead tried to sell us the Badger 5 garbage disposal he had in his truck. The Badger 5 costs roughly $90 online but Lens was graciously willing to sell it to us for... $210. When we asked for the price quote to purchase and install the Badger 5 he let us know it was about $550! To remove and install a garbage disposal. Needless to say, we paid Len their $49 fee for the price quote and said we weren't interested in being gouged. All in all we aren't pleased.
Chris L.
Chris L.
12/22/2015
HOMEOWNERS BEWARE. This would be 0-stars if I could.

Ive had them service my home recently before. The job in the past was just a leaky pipe. The plumber only needed to seal two joints in the pipe and suddenly it was $300. Fine, it was expensive and definitely overpriced (40min job) but they came out quick.

It wasnt my choice, but my wife just called them again. This time around it was our water heater. Our diptube (anything pre-2000 electric water heater probably needs this service too) has disintegrated and has been spitting out white particles that is not dissolvable in vinegar. It should be a simple job. Disconnect water heater, remove old dip tube, install a new dip tube. Simple right?

Nope, this asshole told my wife we need to replace the whole water heater. For some reason he thinks the labor of replacing the diptube is equal to replacing the whole water heater. How much you might ask? $1200. Bullshit. My friend who is a plumber (lives out of state) said it is easily a $200 job at most and parts are only $20 bucks.

I told the plumber I do not want to replace it, and its bull. The heater is fine, its a simple case of the dip tube. Nope he says he needs to disconnect the heater, EMPTY the water heater (WHAT?!), MOVE the water heater away from the current position, fix the water heater, and then put it back.

There are tons of youtube videos of how to replace the water heater, i just dont have a torch or saw to cut and reweld the copper tubing. Not one of them even moves the water heater let alone emptying the water heater if they know its just a simple dip tube replacement.

Oh, and the $1200 quote for a new heater? BGE quoted me a few weeks back on a new and installed water heater for $850.

To top all this off, the plumber lets us know when we declined his service that they charge a $50 fee for just coming out. NOT ONCE did the person on the phone who scheduled the plumber to come out notify us about this charge. TOTAL CRAP.

Homeowners beware. DO NOT use this company. They try to charge you for service you DO NOT need.
Akosua R.
Akosua R.
3/18/2022
Great service and highly professional plumber. Deeply disappointed in the $258 diagnostic fee to do nothing.  The cost for toilet repair was over $750 to replace the valve. I wish I felt comfortable with watching a youtube video and doing the repairs myself. I called the manager to request and payment plan; and he was unreasonable and unyielding to my request. I'm willing to pay but need payment arrangements. I will not use their service again because prices are too high and unethical.  The management is poorly run and not customer friendly.
Michelle H.
Michelle H.
3/15/2017
There wasn't an option to give zero stars because they clearly do not deserve any!  I called yesterday because my kitchen ceiling was leaking due to a bad shower diverter.  I know this because I work in Property Management and I deal with maintenance issues all day.  Once the tech came to my home he immediately looked at the issue at hand and said that none of my parts were recognizable(mind your this is someone with 30+ years experience) that I must of purchased them from Home Depot.  Well he was correct.  I did in fact purchase them from Home Depot so needless to say that was the first red flag.  He insisted that he would have to replaced my entire system at the tune of $900.00!  My mouth hit the floor because I knew he was taking me for a ride.  I called Len The Plumber because I felt as though it was a reputable company and that I could trust them rather than hiring a Craigslist Plumber.  Boy was I wrong!  I asked the tech to forward me that quote so I would have something for my records.  Needless to say he did not forward me the quote.  I called back and asked the lady who took my initial call and requested their Corporate office phone number and she basically told me that this is the corporate office and that she would forward my compliant to the appropriate person and someone will contact me within 24-28 hours.  Something about that didn't sound right so I decided to call another location and the lady immediately transferred me to her Manager Corey Norris.  After explaining my issues Mr. Norris immediately got defensive and defended the techs actions and ultimately hung up the phone on me!  I will never do business with Len The Plumber nor recommend this company to anyone!  In fact I will tell everyone how I was almost taken advantage of and how Len The Plumber hires crooks to rob people out of their money.  A shower diverter is around $10.00 and takes about 10 minutes to replace.  To quote me $900.00 is mind blowing!  DO NOT USE THEM!  SAVE YOUR MONEY AND SHOP AROUND!
Tara M.
Tara M.
10/25/2018
Len the Plumber is back at my house after being here this morning for several hours. They came to fix a leak at the top of the kitchen faucet (with no leaking water beneath). After several hours, they replaced the faucet. 2 hours later, we find a pipe leaking in our basement and under our sink, soaking wet.  Naturally, they are saying one has nothing to do with the other. I find it hard to believe that the work they did under the sink didn't have any impact on this new problem that happened a mere two hours after them touching it. Ridiculous. Never use this company.
Larry T.
Larry T.
6/18/2021
Terrible company. Be wary of them. The plumber was initially supposed to come from 5-8pm. I cleared my schedule for them. They called at 8 to let me know that there were significant delays and that they need to reschedule to the next morning from 8-11am. I requested that they be here at 8am and they said they would try to accommodate.

At 11am they called to say they're still experiencing significant delays but could come within the hour. At 12:15, they said the driver was on his way.

The plumber shows up 40 mins later looking completely out of it. He did not wear a face mask or shoe coverings inside my house and did not even assess the issue. He kept trying to say that anything he did would incur a minimum 250 labor fee. The worst part was that he kept exposing his belly and scratching his stomach. It was absolutely unprofessional and gross. Ultimately I showed him the door and called a different plumber.

Avoid this place at all cost. I should have checked Yelp before calling Len the plumber.
Sally O.
Sally O.
4/14/2018
Never again Len, never again. I called Len at 7:30 am for emergency service. Someone showed up at 8:30am, spent 4 hours fixing part of the issue and tried to up-sell me on several other things. He did not give me an itemized break down of what he was going to do ahead of time, I had to ask several clarifying questions throughout the process to begin to understand why he wanted to add things like a pressure valve. Ultimately, he was not able to fix the rest of the problem which was that our toilet was backing up. He told me it was from the sewer line. The toilet was overflowing every five minutes. THE TECH FROM LEN TOLD ME NOT TO SHUT OFF THE WATER TO THE TOILET BECAUSE IT WOULD CAUSE A BACK-UP SOMEWHERE ELSE. Instead, the first tech called another tech who was supposed to be able to complete the job, because the first tech said he didn't have the auger that was needed. At 9am I was told they guy with the right equipment would be here by 12pm. The second tech never showed. I called Len's dispatch three times, begging for them to help us because the toilet was flooding faster and I was following the tech's instructions to not turn off the water to the toilet. I was told by dispatch they would call me back in 5 minutes, they never did. I called them and they said the second tech would be to our house in 20 minutes. After waiting 30 minutes I called and cancelled the second tech. About 10 minutes later the second tech came. At this point I had called another plumber and sent Len's tech away. Do not let anyone from Len the Plumber in your house. They work on commission and do not appropriately assess the problem or tell you what they're doing. We waited 5 hours to fix a flooding issue, this is unacceptable. We called another plumber who saved the day, addressed the issue correctly, and was to our house within 90 minutes of our call. Ultimately the problem was a very simple fix and not at all what the tech from Len told us it was. Thank goodness we didn't let the second tech in! Len charged us over $1200 for three valves, when all we needed today for this emergency was one so we could shut off the water to the toilet- and then they told me I couldn't shut it off. They wanted to charge us another $500 to snake something that didn't need to be snaked. They also wanted to cut a pipe that doesn't need to be replaced and charge $1150 extra, to give us piece of mind, as the tech said. I later learned from the second company how wrong Len's tech was. I will be submitting a claim with the Better Business Bureau.
Tommy B.
Tommy B.
11/15/2014
total rip off $49.00 trip fee or $1800 to replace water heater. i paid nothing and asked them to leave... called home depot and got it replaced for 1/2 the cost. same day rip,off.  avoid at all cost labor rate is $145.00 hour book price charge 5 hours by book ... tech does work in 2 hours you pay 5 .. scam.
Ronald B.
Ronald B.
4/20/2020
Do not use this company. A technician just came to my home and tried to charge me $400 for a plumbing service that he was unsure I needed. He was rude, unprofessional, and left my home when I asked him why I needed the service. Avoid this company.
Emily W.
Emily W.
1/27/2020
If I could give zero stars, I would. My landlord had Len come out on Thursday to fix a leak with my washer/dryer. They solved the problem quickly and after they left, I washed a blanket, which I hung up to dry. Later that night, I tried to do a load of laundry and there was no power going to my washing machine; after checking the circuit breaker, and trying to start the load again, my partner looked behind the washer and dryer. He noticed the dryer vent hose was disconnected and the machine was unplugged.  We texted our landlord who reached out to Len. They called me to schedule someone to come by on Friday to finish the job. My appointment was for between 5 pm and 8 pm. No one showed. I did not receive a phone call to explain they would be running late. I called several times over the course of three hours and all anyone said was I see a technician has selected your case.  I don't know why no one is there. I'll call dispatch and have them call you, over, and over, and over again.

My landlord called Len early on Saturday and said they were going to call me to find out a good time to send someone out. I did not get a phone call.  My landlord called them again this morning. This time I did get a phone call. I made an appointment for 10 am to 2 pm.

No one showed up. No one called.

When I called to see what was going on, I was told that the only technician had called out early this morning and they had no one to send out to me to fix a problem from Thursday. I asked to speak to a manager. They don't have anyone in any supervisory position working today and it shows. Do yourself a favor and never use a pay by the job utility repair company.
Amber J.
Amber J.
6/28/2021
Called to have them come out and help determine if we have a plumbing issue because we have a bad smell coming from basement. They were supposed to come between 8-11am it's not 3pm and still haven't showed up or even called me. Very frustrating and inconsiderate. Will definitely never be trying to use this company again. Zero stars!
Shanna G.
Shanna G.
03/05/2015 12:00:00 SA
These techs seem competent, but they have cancelled scheduled service calls a half-dozen times because nobody answered the phone when the tech called to say he was on the way. This happened twice this week, although I explained to the receptionist making the appointment that I was in the hospital with a sick child, could not answer the phone, but would make 100% sure someone was home to meet them. When I cancelled the third try in one week, the person answering the phone did not apologize for the first two no-shows. It's just a lousy service model.
Tammy K.
Tammy K.
12/24/2019
Biggest rip off, called to have kitchen sink unclogged, they wanted over 800 dollars, because day before Christmas! Do not trust this company.
Richard M.
Richard M.
10/06/2021 12:00:00 SA
I've actually never written a review before but feel compelled to do so as my experience with Len the Plumber was some combination of lazy, incompetent and unethical standards. I hope my story helps you and frankly helps them. Love to hear from you Len after you read below!

Late on a Friday, my 120 gallon hot water heater (hwh) stopped working. I Youtubed a bunch of repair videos on the model and somewhat self-diagnosed the issue as there was still heat coming from one section but knew I was not capable of doing repair myself. The plumber that we've used in the past was out of town so I googled 24x7 plumbers and saw all the good reviews for Len the Plumber. Perfect. Got an appointment for Saturday morning. We'd also had a clogged bathroom sink so I figured I'd get them to look at that as well. Mark, from Len the Plumber, shows up and takes one quick look at the hot water heater - can't believe its actually a 120 gallon commercial tank in a house and says it's dead and needs to be replaced. I told him what I saw on Youtube and he barely, and I mean barely, looked at repairing the existing hwh. Nope, needs a new one he says. I tell him that I also want him to look at the clogged sink upstairs.

He disappears for about 45 minutes and comes back to inform me that he's been waiting for someone to call him back from Fergusons so he can get me a quote to replace with a new 120 gallon tank. I'm a little shocked that's he's just been sitting in the car this whole time waiting for a call (am I paying for this?) and asked him to look at the sink while he waits. He agrees, we go look at the sink and within about a minute looking at it he tells me that the clog is deep and needs a snake which will cost $430! I told him I was going to give drano another shot before I spend that kind of money on it.  I then told him he could leave and call me back when he gets the quote from Fergusons so we can get the hwh replaced ASAP. He leaves and I NEVER HEAR FROM HIM AGAIN. THANK GOD.

Cold shower weekend is over and when Monday comes my normal plumber is back in town - old school, great guy plumber. He takes a look at the hot water heater; messes around and points out that its still heating but the pump has gone bad. HWH should last another 10 years no problem just needs a new pump. He finds the part replacement in the area and has the hwh working later that afternoon ($650 time and materials). After he's done with the hwh, I ask him to take a look at the clogged sink. Sounds like there's a clog right under the stopper he says and proceeds to pull out the most disgusting hair black yuck thing and sets the stopper so I can do it myself next time. Took less than 5 minutes, no charge.

You tell me Len the Plumber - was your guy more lazy, incompetent or unethical? I never heard from Mark again btw - no invoice, no nothing. THANK GOD. Call me Len to hear it first hand!
David F.
David F.
5/21/2023
Our kitchen sink was clog with 10 years of grease buildup so I called Len the Plumber and they scheduled someone for the next morning

Laldinpuia, our technician arrived right when they said he would, assessed the problem and, after explaining what he would do and providing an estimate, got right to work. I have managed facilities maintenance for major corporations and thought everything about the process was top notch!

Laldinpuia was courteous and efficient and even snaked the drain a second time when he felt hit first attempt hadn't met his standards
Thanks for getting our kitchen back in gear!
Brian S.
Brian S.
5/24/2021
I called because my floor drain the the basement stopped draining and filled up with the a/c condensation.  The plumber came and told me that the drain was clogged and that it needs to be jetted.  Then he told me that Len The Plumber doesn't do that and referred me to his friend.  Here's the kicker... he wanted to charge me $50 to tell me what I told him!  

I will say that the service manager did refund the money after I explained the situation.  (+1 star for integrity)

I called RotoRooter and they sent out a plumber who snaked the drain and now it drains like it's brand new.  Not sure why the guy from Len the Plumber didn't just snake it, but I do know that I'm going to be going with RotoRooter from now on.
Victoria H.
Victoria H.
10/27/2018
Two stars for having emergency service and sending out someone late afternoon, but that's where it ends.  I called them out for a sewer blockage.  Their pricing was outrageous and at the end of the evening did not fully resolve the issue.  I had to call another company out the next day.  New company spent two days to fully resolve the issue, keeping me fully informed. Ended up costing the same as Len, but better service.
Douglas F.
Douglas F.
12/30/2017
Was given a window of 8-12.  Heard nothing back, so I called at 12:00. Was told that other jobs took priority over mine, but they'd call later.

I called again at 2:00, and was told that no technicians would be able to see me today. Apparently, no one planned to tell me about this hitch, after waiting for 6+ hours.

Told them to cancel and went with someone else.  10 minutes later Len's rude customer service rep called to tell me that a tech would be here in 45 minutes.

Sorry, Len, you had your chance. I went with someone else.
Solomon M.
Solomon M.
1/14/2016
I call Len The Plumber to fix a drain problem in my basement. When I was calling make for appointment they never mention what going to be the cost. I have the same problem with this drain in my basement back in July 2015. It costed me $75 for plumber from another company to snake and unblock the water.
However, the guy from Len The plumber first suggests opening the wall and snake. I told him to do it without opening the wall, just like other plumbers did. He snaked the drain, unblock the water within 15 minutes and asked me to pay him $385. He get very upset when I asked him why the price is high.
When I start calling to Len The Plumber office to discuss about the price, he got more upset and start kicking my kitchen table and hitting the wall. He even curses me loudly when I was on the phone with Len The Plumber customer service guy.
Then he pulls out a small sharp object, step too close to me, corner me against my kitchen, point the small sharp object on my face and demand the money.
I asked the customer service person if he can hear the plumber's voice through the phone, and he reply loud and clear. Then, I asked him for the plumber person to leave my house and to process the payment over the phone, the customer service person however, told me to pay to the plumber. I gave my credit card to the person who was threatening me with small sharp object; he charged my card and calling me liar and different names.
This is not just a ripe off. This is crime. I suggest anyone who needs a plumber or other service to avoid a company like this-one. I also suggest that to not be alone when a service person comes to your house. Len The Plumber also should know who they are making a contract to do the job behalf of their company.
Jennifer W.
Jennifer W.
11/17/2019
Called to make an appointment. Was give a time window of 2-5PM. Rearranged my afternoon to be available and home. At 3:30PM, they called and informed me that they would not have anyone available. They could only offer a 4 hour window the next day. Call someone else.
Cristina G.
Cristina G.
10/20/2015
Absolutely amazing experience with Len the Plumber. Steve went above and beyond to fix the issues we had with our toilet and dryer on a Staurday. I can't thank him enough. Price was very decent compared to other plumbers I have dealt with.
Kathleen U.
Kathleen U.
12/04/2021 12:00:00 SA
Not sure why there are so many negative reviews.  Our technician was at our house almost 9 hours, as it turned out to be a much bigger problem than we initially thought.  The price seemed reasonable for a 9 hour job to replace all the corroded and clogged galvanized steel drain pipes in our crawlspace.  The technician, Julio, was extremely polite and and very good at diagnosing what the problem was.  
Maybe it all depends on the specific technician you get.  Julio was hard working.
Tim A.
Tim A.
8/29/2017
My appointment was from 2 to 5 but they called at 1130 saying they were on there way.  Wife and I were both at work but fortunately my father-in-law was home.  Good service but prices are outrageous!  I was quoted 2100 for a new water heater but got them down to 1800.  Going rate with installation is about 1100.  Seems they take advantage of the situation since they know you need hot water and don't have time to get competing quotes.
Eric K.
Eric K.
7/19/2019
This place is a rip off. Charged $617 to unclog a drain and install a garbage disposal (that we provided), total work time an hour and 20 minutes. They had plenty of availability which is why I used them but then gave us the run around when they showed up for the appointment. We were originally told they would have to reschedule because they couldn't find parking,(our building has construction parking and ample street parking) we spent two hours coordinating their return, wasted half a day waiting, and feel completely taken advantage of. They charge $50 to come out and don't quote by the hour like everyone else but we pressed them and the plumber said it was 2-3 hours work. At over $200 an hour that's a bit high but they were already there which is what they prey on.  When they finished in 80 minutes we felt tricked. They demanded payment before leaving and after an hour of trying to talk to manager they knocked $50 off the bill. Do not use this company.
Jessica K.
Jessica K.
11/15/2021
Paul came and installed an undersink and two shower head water filters in our home (while we wait for DC to replace our lead water lines).  He and his colleague were professional, quick and courteous and even fixed a leaky pipe under our sink at no extra charge.  Highly recommend.
Rocker G.
Rocker G.
06/07/2016 12:00:00 SA
I was able to get a same day appointment, however technician just appeared at my house without a pre-telephone call.
Service provided took 3 minutes, charge was incredibly expensive for the service.
Charlotte C.
Charlotte C.
4/27/2016
I had a great experience yesterday, 26 April 2016, when I had the pleasure of meeting two of your professional technicians.  I had called the day before and your scheduler was very helpful in selecting a time that worked with my schedule.  Your technicians, Robert Artis and Greg Price, arrived on time and quickly diagnosed, what I expected, that the 40+ year old toilet was beyond repair.  They were very good to work with me and installed a new toilet in the upstairs bathroom...just as they finished, I asked a DUMB question, oh I was wondering if  you had the taller toilet.:  ..I hadn't thought to mention that earlier, but they were completely responsive, and were able to move the one they had just installed upstairs, to the downstairs bathroom and brought a tall one which they installed upstairs.  They were very polite and friendly and completely professional in their work.  I think these two technicians should be recognized for their outstanding customer service and a great work ethic...Thanks for your help.
Angela Y.
Angela Y.
5/25/2021
Update: We came to have a new dryer installed, to the new line that the plumber installed. And was told the work he did was not up to code and ILLEGAL. DO NOT USE THIS COMPANY.

They showed up quickly, which may be the only positive thing I have to say about this company. Talk about price gauging? The plumber charged me over $400 to literally...connect the copper tubing that was already installed on the dishwasher, to the pipe on the wall that was already installed. So literally to twist a nut, over $400. He went through the estimate quickly but didn't really explain what the items were. My bill ended up being $1300 to do work where the parts cost $60 or $70 at the hardware store. Literally just to connect our new sink and garbage disposal. Absolutely ridiculous. I think he took advantage of me being a young woman, home alone at the time, and thought he could charge whatever he wanted. To make matters worse, when he connected that cooper tubing he pulled too hard and loosened the connection to the dishwasher so it started leaking and I had to call back. The second plumber they sent was great, he was able to identify the leak and fixed it super quickly and didn't charge anything extra, even noting how much I had already paid...anyway, will NEVER be using Len the Plumber again.
Brendan C.
Brendan C.
3/25/2019
Service was done right and promptly, but the $850 I paid for what amounted to 30-45 minutes of labor and a few parts that couldn't cost more than $50 retail is absolutely absurd.  Top-tier Corporate lawyers charge lower hourly rates.

Won't be calling for future needs.
Rashawn H.
Rashawn H.
8/15/2018
I had a pipe that the shut off valve would not turn off all the way.  I called LEN The Plumber based on Google search reviews.  I guess I should have looked at Yelp first!  The guy came out and looked at my pipe and stated that he could change the outside faucet hose bib and install a shutoff valve for over $700..what???  The guy showed me the price of the parts on his iPad. He wanted to charge me over $500 just for the bib and pipe. The pipe/faucet bib can be purchased for about $50 and the shut off valve can be purchased for $ 30.00!  I told the guy that I just want the pipe blocked so the water would stop streaming.  He said he would cut a small section out of the pipe and seal it., $ 400.00!  I called the company and asked them about how they price their jobs but received a halfway convoluted answer about how they warranty the job and that's included into the price.  I should have not gone through with the work however I needed this stopped immediately.  I later found out, today, I could have had the same work completed for $150.00 bucks, what in the world!!!  I will not used this overpriced ripoff company who only seems interested in charging as much as they can for something simple!  This job took less than 20 minutes, thievery and they charged me $400!!??  Stay away from this place!  You know, customer recommendation is worth more than the dollars you over charge your potential customers.  Repeat business means more too.  You will not be receiving any from me because of this.  I will also tell all my family, friends (which I have a lot, a network of over 20,000 friends, who I know!) In the DMV, I will tell with one post not to ever use your services!  You could have had a solid customer who would have recommended you but you decided to rip me off! Thanks, enjoy that $ 400..
Mike H.
Mike H.
6/28/2020
The $481 joke from Len the Plumber, request full refund, now they refuse to respond - UPDATE - I was refunded the full amount.  
1- First guy,  midday Thursday 6/25.
***was not wearing a mask.  After tenant insisted, he put a bandanna around his mouth and did not cover his nose.  
***pipe under sink began leaking immediately after he left.
***work order is inaccurate.  It says snake out tub drain when it was the sink drain.

2- Second guy,  evening Thursday 6/25.
***was there only to stop the leak, and did not stop the leak.
***asked for paper towels several times.  The tenant supplied him with paper towels, then finally said no after several requests.  Tom then shut the bathroom door and used an entire roll of the tenant's toilet paper!    

3 - third person supposed to show window of 12-4 on Friday 6/26.  No show, no call.  
At this point, Len has no credibility due to:
A) plumbers failure to perform (didn't repair leak),
B) plumbers poor work habits (no mask, using customer materials)    
C) unkept promises from staff (no invoice till fourth try, no show within window)      
Pipe under sink still leaks.  COST: $481.  Yup, four hundred and eighty-one dollars.  See photo, this was not (supposed to be) a major big deal.  
***BUT WAIT, there's more LOL (all I can do is laugh LOL!!)***
Invoicing system is so bad that one of Len's customer service people said she would print and postal mail the invoice.  When I said please email it, she hesitated, said aaaahhhh, and finally said OK with no confidence.  Nothing sent. Three people in two days told me it would be emailed in a few minutes, no result.  Fourth person finally manually made it a PDF and emailed it.
Olinda G.
Olinda G.
04/02/2023 12:00:00 SA
Not sure if this is the location but do not contact them. I called them and made an appointment for a Saturday and the window time was 11-2. I got a call at 1pm reporting that the technician had called out and to reschedule my appointment. They reported they had opening all day on Sunday. I rescheduled my appointment for Sunday and that day the window time was 8-11. I called at 10 for an estimated time and they said they would call me back. I called again after 1120 because we never got a call back. We still do not have an estimated time. The call center so far are professional. It's very frustrating how they don't value your time.
David M.
David M.
2/17/2023
So yesterday I called Len the Plumber to check out the hot water heater they installed in my house . They arrived on time and in 15 minutes told me I needed a new hot water heater. They said it would be 3200.00 . I said I wanted to call around first . I called  Chesapeake Plumbing and they came out the same day. They arrived on time and within 5 minutes of looking at my hot water heater the tech said I think I found your problem. He said your reset button was set off. He reset it and listen ti see if it kicked back on. It did and he said let him wait ti see if the second element kicked in also. It worked right and for the price of a service call my hot water heater was working. So don't call Len the Plumber they will rip you off. I also found out that the techs at Lens get paid bye what they sell you or do so it's in their interest to sell you stuff.
Sylvia C.
Sylvia C.
8/26/2020
It was a disaster from the beginning.  The fellow on the phone argued with me when I called before.  I hadn't received a call from them and he insisted that I had received a voice mail from them.  I have never set up my voice mail.

The plumber refused to pull up his mask in my home.  I had to keep reminding him every time we interacted (so five or more times during his two hours in the home).  He damaged several of my kitchen tiles in my kitchen.  I will have to get them replaced.  He asked to use items in my home and when I told him which broom or dustpan he could use, he argued with me.  He asked to use my bathroom, when he should have taken care of that before he came.  When I directed him to one on another floor rather than my master bathroom, he complained.  He had no respect for me or my home.
Shaw O.
Shaw O.
03/11/2015 12:00:00 SA
So far not good.

They haven't come to fix my leak yet although they've missed two appointment times 8-12pm.  This very last time they said they'd be at my house for an 8-12 appointment at 2:45. Unacceptable! I asked the young lady that I spoke with if instead I could have a GUARANTEED 8am first morning appointment. She said yes the plumber would be there between 8-8:30.  Next day no one shows.  My mom called and the representative flat out LIED and said I never confirmed AND she tried calling the house phone AND she didn't speak with me.  

I was pissed how blatant and bold to lie on a potential customer whom you've now missed 3 scheduled appointments with.

My landlord called them and aired her frustrations with the service and they offered to waive the $49 consult and again guaranteed a 8:30am appointment.

If I had it my way I wouldn't have given them a FOURTH chance. The only reason I gave them a 3rd was bc she guaranteed an 8:30 visit.

Word of mouth can be both prosperous and deadly. We'll see what happens tomorrow if they show.

Stay tuned...
Burkey B.
Burkey B.
06/11/2020 12:00:00 SA
Can't say enough good things about Len the Plumber (and Anthony).  Kept apprised of service time, highly responsive operators, quick, efficient service.  Problem solved.   One man's opinion.
Mark H.
Mark H.
08/02/2018 12:00:00 SA
Don't ask me why I didn't consult Yelp before I even picked up the phone.  If you are looking for a salesman, who sells old women who are home alone unnecessary water heaters when they are there to look at a major leak in the main water supply these are your guys.  My mothers house had a large leak bubbling up from the ground at the street and we called Len the Plumber for an estimate.  Well because the work couldn't be done that day and we had to get other Utilities involved before work could start, the salesman then convinced my mother that she needed a new water heater because hers was old.  The regional manager Brad called me and said that they were doing this work at cost because my mom had agreed to use them for the larger scope which was the main water line replacement to the house and that he was doing his good dead for the day....his exact words.  Well after finding out myself what they were going to charge I called and asked that they stop the process of performing the work on the main water line to which then I was told that if they stopped the water heater was going to be $2800.........FOR A WATER HEATER INSTALLATION!!!!  We were then given the reasons that they had already pulled a permit (which is done online and cost $75, I know this for a fact because I work with permits daily on my job and inquired with the county.)  They also said that they had already set up with Miss Utility (WHICH IS A FREE SERVICE THAT THEY JUST PLACED A PHONE CALL FOR.)  So I guess all of their overhead of pulling an online permit and making a phone call made up the difference in charging $2800 for a water heater.  But........the one to blame here is me.  They already charged my credit card for half of the amount so they already had their money and they knew it.  I work in the service field for one of the largest electrical contractors in the DMV and I work daily with customers and general contractors and I know that what they did to my mother is unfair.  They took advantage of a woman who had a major problem at her house and used it as an opportunity to tell her another major expense was needed to be addressed when it wasn't.  Now she has two major expenses to pay for instead of just one, on a single income for a house that she's doing her best to upkeep since my dad died.  Now I should add that we aren't going to let her pay for this, we are the ones who are now going to foot this bill because she just isn't able to pay for two major repairs.  I will tell you this, I will now make it a point to make sure people know not to use this company and I would say I'm pretty impressed with my families network of people.  Hope this review helps somebody, stupid me for not coming here first.
Nicholas O.
Nicholas O.
12/11/2017 12:00:00 SA
I can only say positive things about Len The Plumber. We had several issues including a water leak in the basement.  I contacted Len The Plumber via the webpage, was able to schedule a tech to come out that afternoon.  Being that the scheduling was web based, I was a little concerned if someone will acknowledge that I scheduled an appt.    I received a follow up call confirming that they received my request and are scheduling a tech to come out.  The tech was scheduled, came out really quick and did a wonderful job.  While the tech John Sekhon was at my house, asked him to do a few other things.  Was it expensive - yes, but prices are fair and competitive. The best part is that they came out the same day and worked for at least 6 hours until everything was done.  

Kudos to John Sekhon from the Lorton VA office.  

Hope to not need to use Len The Plumber anytime soon, but if I need a plumber, Len the Plumber is my first call.
Winston E.
Winston E.
03/06/2017 12:00:00 SA
Alex, I don't see how to direct message you.  But, your dispatcher can figure it out from Confirmed Appointments made for that 12-4 time window (just look for my first name).  A week later and your management hasn't noticed that an appointment was never fulfilled.  Why advertise same day service?  Why does slogan say weekends same price?  I called on a Saturday and was given an appointment on a Sunday.
Katherine D.
Katherine D.
9/25/2021
We had a sluggish drain to the sewer and this company was recommended by a DC Water inspector who came out so we tried them first. The guy who they sent gave a super-high estimate to clear the clog and explained that they had to charge more because our drain was just so unusual and complex and problematic. The second company we called fixed it in 30 minutes for $495 and confirmed it was a standard drain like basically any other in DC. Ugh.
Aaron T.
Aaron T.
1/13/2016
I feel fairly taken advantage of. I just paid $250 to have a pvc pipe disconnected and capped. My basement has a small kitchen and underneath the sink was a pvc pipe that provided water to a nearby exterior faucet. The exterior faucet froze and burst and the only way to prevent the water from coming out was to disconnect it from under the sink. I was charged $250 for this. I was not given an itemized invoice. I feel like I should have had something repaired for that price. I still need to call another plumber to repair the broken spigot and add a valve under the sink to be able to shut off water in the winter. I won't be calling Len the Plumber for the next job.
Joan M.
Joan M.
07/06/2021 12:00:00 SA
Len the Plumber is exorbitant- they way overcharge (and many of the Yelp reviews say the same thing.) I was charged $418 just to snake a clogged kitchen drain-- the serviceman was very nice and quite capable, but I will not use them again if they are going to be so ridiculously expensive.
Timothy S.
Timothy S.
11/21/2018
Not one to post negative reviews but my experience, like so many others regarding LTP needs attention. On October 22 I found out a day before needing major surgery, my well pump needed replacing. Having little experience in doing this (a bit of a handyman) I  figure leave the hard stuff to the professionals. Called LTP early not in desperation but close to it. They were very responsive and sent out a 'tech' the same day. Not terribly personable but seemed to know what to do. After verifying what I had already told him (for which I was to pay $49.00), the 'tech' proceeded to the well head to begin the act of 'pullling' my old well pump. Asking for an estimate prior to doing any major work, I was told '$1500'. This was just to 'pull' out the old pump. After a few more minutes I was told it would be $6000-$8000 to replace as he didn't know the 'type' of pump it was, but knew it was 180 feet deep (I had the old spec. sheets on original install). I Nearly hit the floor. How could this be. The best of the best Gould's well pumps are only 1300? So that would mean a 2-3 hour install costs somewhere around $6000? The answer given was 'well that's just what it costs'. Ridiculous!!! Even on the site which recommended calling LTP the 'typical' well pump replacement costs are only $2000-$3000. The $3000 being on the higher end for deep wells requiring higher end well pumps. Mine is only 180 feet. So $6000+ for a few hours worth of work??? Really. What a total ripoff. LTP should be ashamed of SERIOUS price gouging. Needless to say I sent the LTP 'tech' down the road and told him his price was outrageous. His diagostic fee went from $49.00 to $350.00 for the minor 'work' he performed (on top of the diagnosis) which entailed removing 4 bolts and disconnecting 4 wires inside the well head before I told him to 'stop'. After calling a local well drilling outfit, they were STUNNED at the price LTP quoted and took pity on my situation (needing surgery the next day). This local outfit came out, with a crew of 4 guys, a crane, a new well pump, new pipe, new wire, baffles and torque arrestors, and an install for UNDER $3000. On top this and after calling LTP front office to complain, nothing was done to justify why I had to pay 350.00 or why the install price was so outrageous. So, like many others, GET A SECOND opinion when dealing with LTP. Customer service at this place needs a serious 2nd look but management.
Ann R.
Ann R.
07/02/2016 12:00:00 SA
I've used LEN'S services twice.. their service was good but pricy.  My only issue with them is -  'They claim to be a 24 Hour Service Company' however, if you need service after 4pm you cannot get service until the next day. Their answer is always.. ..sorry, we dont have any technicians available. .  Is it a 24 hour business OR NOT??!!
TJ J.
TJ J.
08/12/2020 12:00:00 SA
Called Len the plumber on Monday and they told me I would have service yesterday that never happened I had to call them this morning and was met by a rude customer service agent who said we are too busy.  horrible customer service!!!
Joseph P.
Joseph P.
10/18/2019
Never use Len the Plumber.
I requested a cleaning of a kitchen sink drain clog.  They claim to have completed the job  in less than an hour and charged over $480 dollars.
The next day the sink was clogged again.
I called them to send out a real plumber to fix the incomplete job. Talked to their call center at least 6 times. The manager never called back.  I called for two days and got no response.
I have cancelled the charge on my credit card.
Maybe that will get their attention.
Len the plumber appears to be a fraud, non-responsive with a call center and no real plumbers and NO customer service. Great add on TV but a fraud.
I will now order a real plumber.
NEVER use this company. They are are a fraud.
Stoddard L.
Stoddard L.
5/19/2020
This place truly price gouging and takimg advantage of this pandemic. They came out assessed the leak under my sink and left within 10mins. Come to find out all that was needed was to tighten and put some sealant on a single little pipe. Then a little over $200 later i felt robbed and taken advantage of. I would never recommend them to anyone.
T C.
T C.
5/15/2017
Difficult to review a company that doesn't show up. Said that the service window was between 12-4pm and never posted. No phone call, no notification.
Ian S.
Ian S.
8/13/2019
Forgive the cliche, but I hardly ever write reviews. However, my recent experience was very poor. They installed a water heater in my home. When it was inspected, it failed inspection. They sent out someone to fix the problem quickly. So far, so good. But then they failed to follow through and reschedule the new inspection. Lots of phone calls and months later, they are just getting around the scheduling the second inspection because the job they did the first time did not pass. In addition to this problem, we had difficulty attaining a receipt that showed we bought a water heater (something we needed to get a credit from our power company). They kept giving us a receipt that only showed the final price without mentioned the water heater at all. I would not recommend them.
Sharon G.
Sharon G.
3/16/2016
Be careful what you are promised when you get service from Len the Plumber. We had a new drain pipe put in and was told that there would be gravel at the bottom, but they did not do that. We were told that the lawn would be seeded and that did not happen. The man covering up the pipe with dirt was pulled off of our job before he finished leaving the pipe open for two extra days. When I called back to talk to someone no one was available. They told me to call the guy that lied the first time but he did not return my call. Len the Liar!
Dunham M.
Dunham M.
05/11/2015 12:00:00 SA
Extremely disappointed in their service. The advertisement in regards to 24 hour turnaround totally not true. I was scheduled and then called and rescheduled for the next day. But more importantly the prices are absolutely insane. The technician came in and quoted the price that was absolutely through the roof I was able to find another plumber with a 50 percent decrease from what they are asking for. This particular plumber completed the drywall work within your price range.
Alan H.
Alan H.
1/21/2015
Woke up to discover a rather nasty leak under my kitchen sink. I called a handful of plumbers, and Len The Plumber was the first available. Dean appeared at my door exactly when expected, about an hour after my phone call.

Within minutes, he had diagnosed the problem and started to solve it. I needed a new valve, which was $292 according to the flat-rate book. Not cheap, but a small price to pay for peace of mind and a dry kitchen.

Dean stuck around to make sure the repair held, and tightened up a bathroom sink and toilet that were dripping at no additional charge. He was out the door in less than 90 minutes.

No hesitation in recommending to others.
Cecelia D.
Cecelia D.
06/04/2021 12:00:00 SA
They are the absolute worst!! The most unprofessional technicians and the most rude call center person with whom I've ever spoken. Called for a technician to come fix a simple faucet leak under my bathroom vanity. Technician arrived without calling and without a scheduled appointment. He took a photo of my faucet and told me I needed a replacement (which was questionable diagnosis since my faucet is a Moen less than 2 years old). My fixtures are antique Tuscan bronze but he wanted to replace it using silver. When I explained I wanted my fixtures to match the technician just left without any conversation!! I called dispatch to complain but was told that such behavior wasn't characteristic of their technicians.  In essence calling me a liar!!
Karen S.
Karen S.
11/03/2018 12:00:00 SA
Scheduled an appointment late last night for the hours of 2 PM to 5 PM.  I got a call at 3:45 the day of service only to be told that the plumber will not be coming out to my home. Their not reliable at all. Very unprofessional!
I called Roto Rooter and was given an appointment with in the hour. I should have stuck with Roto Rooter as I have dealt with in the past.
Michelle O.
Michelle O.
05/01/2021 12:00:00 SA
Be aware they charge $1095 per 90 minutes for snaking. To unclog my pipe, the minimum charge was $1095. Due to water leaking into my basement, I paid and now feel like a fool for overpaying. I'd stay away.

To comment on the email below, I have been calling every day to reach the business office and try to get clarity on the charges, but no one answers the phone in the business office. They call you back, which never seems to happen.
Nina E.
Nina E.
2/26/2022
OUTRAGEOUS!! Len the Plumber charged $900 for a tech to spend 20 minutes fixing a clogged toilet. AVOID LEN THE PLUMBER!!!
Ric E.
Ric E.
2/25/2021
I give 1 star because I wasn't allowed to give less. This company sent 2 techs for what I thought was to relight my gas water heater pilot light. I hired them specifically for the pilot light. The techs came inside my house. The tech said you need a new water heater. You also need a special kind that is $4,100. He also said that my Kenmore pilot light comes on automatically & there is no reset to ignite the pilot light. Kenmore & Google contradicted the Len the Plumber tech's assessment. I hired them to relight the pilot.  Instead, they tried to charge me a $49 visit to lie to me & try to con me into buying an overpriced water heater. The tech, Sylvester, should be selling used cars or worse on the street corners. Their entire MO is to charge you a $49 trip fees as a means to replace your equipment. The tech refused to even try to ignite the pilot light.
Thomas V.
Thomas V.
9/22/2013
We moved into a brand new townhouse built by DR Horton. Well, the plumbers left the test plug in the main drain clean out from the powder room bathroom.  So, after a week of use, the solid waste that could not drain because of the plug, backed up far enough to overflow the toilet.  Of course this happened on a SUNDAY!!!

Gideon, from Len the Plumber, to the rescue.  He was professional, pleasant, and terrific to deal with!  He quickly saw that the test plug was never removed.  Lets just say that what came out, was not pleasant.  Gideon was unphased by any of it.

Best of all.....my bill for a Sunday afternoon mess was just a little over $200.!!!!!!
THANK YOU Gideon!!!!  To anyone reading this....Len the Plumber, especially Gideon, is awesome!! However, I can't say the same about DR Horton home builders.
Evan G.
Evan G.
08/08/2020 12:00:00 SA
The 1.5 star rating should speak for itself but I scheduled someone to fix my sink and they gave me a window of  10-2. It is now almost 4pm and they are not here. I've contacted the call center five times now. Each time they give me a bogus eta so I just have to call back when the person still hasn't showed up. The fact that nobody had the courtesy to call is completely ridiculous and unacceptable. I work in customer service too, I know people get busy but this is pure lack of courtesy and  just lazy incompetence from the dispatcher. I am livid. I finally just cancelled.
N. R.
N. R.
2/25/2016
The drain outside our basement connecting the space below the basement steps to the street was clogged and the basement flooded.  My wife called Len the Plumber and he came.  He worked for 1 hour and roto-rooted the drain clear to the street.  That was good.  He charged $659 for this service.  I dont know the going rates but this sounds high to me.  The plumber solicited other business from my wife while he was there.  Are the charges normal?  Thanks for the help.
Lindsay H.
Lindsay H.
2/20/2017
Overpriced and kept trying to upsell me on replacing other valves that were fine, also insisted on replacing entire internal unit of two toilets even though I only needed new flappers. My plumber father, who unfortunately lives in another state, was horrified when I told him how much I was charged. Will not use again.
Tiffani S.
Tiffani S.
5/28/2019
So our toilet became clogged due to what I suspect but can't be sure (my son dropped something in it) and so I called various plumbers to try to find one who could come out the same day to take a look at it. When they showed up, they didn't even try to snake it, but simply stated that if something hard was placed in it, we would have to replace the toilet completely. It's ridiculous that they would send someone out, who doesn't even look at the toilet or try to unclog it before announcing that I need  a new toilet (at a cost of $1100 mind you). It's basically just a scam to charge you for the inspection fee for coming to your house and then hoping you'll be dumb enough to pay for their overpriced fix. Stay away.
Cynthia L.
Cynthia L.
11/22/2022
We had an outrageous water bill last quarter.   As there was no apparent sign of a leak inside, and the water company confirmed there was no problem outside, I called Len the Plumber to come evaluate the situation.  The gentleman who came immediately targeted the problem (toilet valve) and said we needed to replace the insides of the tank.  He then blatantly looked around for other problems.  He left with 4 options, the minimal of which was to charge of $719, of which $361 was to fix a $200 toilet!   He also refused to write up a summary of the problem that I could share with the water company unless I scheduled work.

Needless to say I called another company.  The problem turned out to be fixed by tightening a screw at the top of the fill tank.  They didn't charge a thing.  

Avoid Len the Plumber!!!!
Nicole H.
Nicole H.
01/08/2019 12:00:00 SA
Look beyond Len.  Len plumbers are typical contract work rip-offs.  I had water leaking from my kitchen ceiling one night and I panicked. Thus, I opened the door through which I was taken advantage. The plumbers were friendly, yet they overcharged for a bunch of basic services that they recommended, that once the work was done, it was clear had nothing to do with the major issue.  Additionally, they wanted to charge thousands of dollars to bust up my vintage bathroom floors with no consideration of the consequences of such an action nor any effort to think of another approach to tackle the problem.  Of course the thousands of dollars for the demolition and plumbing work would be added on to the few thousand I had already paid for putting in a few stop valves and a pressure gauge that did nothing to solve any problem. I am disgusted with this company and contractors with an up-sale overcharge attitude.  Len through my door? Nevermore.
Patrick R.
Patrick R.
12/13/2021
When Len the Plumber called for more information about my request they very rudely and abruptly canceled the appointment because I am a renter, demanding to speak to the landlord. I rent directly from my landlord and was acting with his full authorization and was paying upfront for the services myself. Even if this is some rule I wasn't aware of, the way they handled this was completely rude and uncalled for. I called 4 Service Pros and they came out and fixed the problem right away.
Niallo D.
Niallo D.
9/17/2021
So I called the 800 number just now (7pm 9/17) and spoke to this snarky person named Tony. He was unpolished from the start of the call but it's a plumber so my expectations for professionalism are low. Then he proceeds to attempt to schedule a visit without explaining their cost or how the customer is billed for repairs. Once I asked about the cost for the visit he told me it's $50. That's fair. Then I asked how much they charge per hour or if they billed per project and he laughed and said no plumber will give that information on the phone. Well I need some idea, but he proceeded to get angry, started talking over me, raised his voice and became very aggressive. I don't want to sink $50 into the estimate only to get a potentially overpriced quote. Policy is policy, but DON'T YELL at prospective customers because you don't like their questions!

Now that I see from other reviews that they overcharge and no-show, I'm not surprised by the exchange. I spend my money where I am respected and given good customer service. You should do the same!
Terryll R.
Terryll R.
6/17/2023
Buyer beware!!! They take no repsonsibility for their work.  They put it all right in their contract that they take no repsonsibility for any damage they do.  They NEVER Even once told me anywhere, not even in the contract, that there was a chance that my basement would start leaking water if they excavated a new sewer line.  And now they refuse to do anything about it!
Chris H.
Chris H.
07/06/2023 12:00:00 SA
Absolute disappointment! Avoid at all cost!!!

I attempted scheduling a service appointment multiple times.

First attempt, they overbooked the technicians so my service call had to get pushed by a day.  Second attempt, Steve (technician) was supposed to arrive between 11am-2pm and never showed. No one proactively communicated this to me. I had to call upwards of 4-5 times for updates which they shared Steve would arrive in 20 mins.

20 mins turned into an additional 2 hrs. I was told I was next up the final time I called. With the link shared to track Steve's location, he passed by my home to take someone else's service request.

Terrible customer experience!!! Again, avoid at all cost. Total waste of time!
Jaclyn M.
Jaclyn M.
12/09/2015 12:00:00 SA
I'm actually shocked that Len the Plumber has any less than 5 stars. They came highly recommended by my mother-in-law and sister-in-law. Their prices beat their competitors by 50%! Corey was very kind. He explained what the problem was and gave me plenty of options to solve the issue. I was not charged until the job was completed. Instructions for registering my new water heater were given to me with model and serial number already filled in. He wore covers on his shoes and wore professional clothing. He identified himself in a professional manner. I would use Len the Plumber again a heart beat and advise my family and friends to do the same.
Kenneth S.
Kenneth S.
7/14/2018
This is a review about a plumber, so you know it's going to begin with me sitting on the toilet. I do my thing, go to flush and ... nothing. Enter panic mode. Please, please flush.

I fill the tank with two gallons of water. It flushes. I was terrified. This toilet needs to be fixed ASAP. No time to dilly dally. NO TIME TO YELP. I call LEN THE PLUMBER because I've seen their billboard on the highway and it's the first name that came to mind.

A plumber will come out and take a look. If he can fix it, he will. If he can't, he'll give you a price to replace it, go to our warehouse and return, same day, to install a new one.

I ask for an estimate. She says she's not sure. Because, I guess they've never priced out a toilet replacement before ...

The plumber arrives on time. He takes one look at the toilet and says, Nope. It's broken and needs to be replaced. I have one on my truck!

He pulls up the toilet on his iPad. It's $605. I laugh. No way, man. I can go to Home Depot and get one for $150.

Okay, call me when you get it. I will install it.

He goes to spreadsheet FULL OF SET PRICES: $357 to install.

Why did he have that spreadsheet on his iPad but the woman at the office didn't? Probably because they know they're overcharging by a MASSIVE amount and if they give the price over the phone, they'll lose the customer. However, a desperate customer with a plumber already in their home is more likely to cave and pay the price.

But $962 for a toilet? LOL, no.

I say thanks anyway and he says, That'll be 49 dollars.

This whole exchange LITERALLY took 2 minutes. Does that seem fair to you? When I called to file a complaint and ask to be refunded, a manager never seemed to be available. One did call me, after hours, and I missed his call, but I called back several times and was told no one was around to help.
D. S.
D. S.
01/12/2019 12:00:00 SA
I used Len the Plumber for the first time a week ago on January 5, 2019, and I was overcharged for installation of a garbage disposal that took just an hour to complete.  I asked for costs of product and labor upfront and was told that those could not be separated.   I was told that the costs for the garbage disposal and PVC pipe and trap along with the work would be over $1100, but got a $25 reduction due to a no-show the day before.  Essentially the garbage disposal was approximately $500 and the other parts were $600 -- that's what I was told at the initial inspection and assessment of the work.  Since then, I had a chance to review product costs and look at the final receipt I was issued after the technician left, and it appears that not only was I overcharged for the garbage disposal, but Len the Plumber charged me $631 for a 2nd floor shower drain, where they said they had to cut hole in ceiling below floor to gain access, replace existing shower drain with a new PVC pipe. None of this work was requested or completed!!  I never had any shower work done.  I talked to Bobby and Brad on January 11, 2019 and neither of them were willing to provide me a breakdown of product costs and labor for the work, and Brad said his technician was there for 4 hours.  A master plumber!  The tech arrived after 12:00, and was gone by 1:30 p.m. at the latest.  In fact the final receipt shows closed out at 13:49, military time.  Clearly not 4 hours!  And my sink was still leaking after the technician left.
Beth P.
Beth P.
8/19/2015
I just spent the day waiting for Len.  I told them what I needed on the front end. The first Len didn't show after calling to say they were on their way. After 1.5 hours, I called. I was told they would dispatch someone else. Again, I reiterated what they needed. They assured me every Len had that on their truck.  Second Len shows, minus the necessary equipment. I would never use them again.
Becky C.
Becky C.
3/14/2023
This is a follow up to a review I wrote in November, 2022.  I won't repeat my complaints, but looking at recent reviews, it just reinforces that my impression was correct.  They seem to over charge (price gouge !)  on a regular basis.  The office help is friendly .They stopped being helpful once I called and asked for an itemized bill.  They put me off for two weeks and finally mailed me a letter saying they do not provide itemized bills. Then in Feb. I got an e-mail from Kelly in the local office. Did I want to call and discuss the issue ? She acted like it had just happened !  I wrote back and cited the main issues, why I will never use Len again, and why I wrote the original poor review.  Never heard another thing.
Ellen L.
Ellen L.
09/04/2021 12:00:00 SA
This company wanted $500 to snake my new bathroom sink, which is attached to a new stack, so the snake only needed to go a few feet past the trap, not to the street main. They came down to $350 when I balked at their fee. I paid them $50 to go away and still saved money. Another company did a great job for $200 and came the next day. I felt gouged by Len.
Angel Z.
Angel Z.
7/26/2016
Had a leak on my toilet main switch valve. Called Len and he said it would be $49 for the service call but the fix should be less than $100. When the person got there he quoted me almost $300! To replace that little switch? No thanks.
Barbara P.
Barbara P.
5/27/2019
I really should have considered the negative reviews I read before hiring this company.  I called and arranged for service to take care of a clogged toilet as well as a running toilet.  There was a lot of red tape in my opinion.  Once we finally got something scheduled, I was temporarily grateful someone was coming to fix our problems.  The company, not the technician, called and said they would be at my property in 30-45 minutes.  I work a mile away so I made plans to leave in time to meet them.  Then I get a call from the technician that he was at my house.  I get there and he spends sometime looking at the problems and gives me a cost estimate that seems wildly high.  To unclog a toilet and repair the other was going to be over $700.  I asked him why it was $485 to fix a running toilet.  I said I could get a whole new toilet for that amount of money.   His comment was well it depends what kind of toilet and pushes the fact that he was giving me a $50 credit for multiple services.  I agreed to the price reluctantly and then he tells me he doesn't have the parts.  He says he has to go to the store to get them.  I agreed and went back to work.  I'm immediately having buyers remorse and called the company to cancel the job.  At that point they agreed to take $186 off the price.  This leads me to believe their profit margins are insanely high.  I say okay and shortly get a call that he's on the way back to the house.  I go and meet him there.  He tinkers around upstairs for a minute and comes back and says that the parts are missing pieces and says he has to go back to the store.  I'm very frustrated at this point.  I go back to work and my son agrees to be there when he returns.  The problems are seemingly repaired finally.  But the $186 discount suddenly becomes $136.  They took away the $50 multiple service discount.  Then 10 days later I wake up in the morning to a running toilet and it won't flush.  I immediately call them and they said they would send someone shortly.  I politely ask them to please not send the same technician.  Well the same technician comes.  I was upset.  He goes upstairs declares there is nothing wrong with it and it is miraculously working.  The whole process was awful. It was expensive and I'm not certain that the work is reliable.
David V.
David V.
11/06/2016 12:00:00 SA
Tony Stango was the technician that came out on a Sunday morning emergency call for a blocked main drain to our sepitc system.  Tony was prompt and gave ample notice on when he would arrive.  He was extremely professional and courteous.  He solved the issue in an older and complex internal and external sewage drain configuration within short order.  Since we are in the Fairfax area, I believe he cam from their Lorton location.  I would definitely want to use Tony again as the plumbing technician.
Mary Catherine B.
Mary Catherine B.
5/29/2021
The company failed to show up for our scheduled appointment; had to call and inquire why. They rescheduled us for the next day. The plumber who showed up refused to wear a mask, used our master bathroom without asking, and helped himself to a seat on our furniture where it took him nearly 15 minutes to invoice us. I asked him to wear his mask and offered him a clean one of ours, but he refused, even after I explained there were high risk individuals in the house. He was friendly enough, but took his time chatting and dawdling. This company could do A LOT more to respect their customers and enforce professionalism among its staff. I do not recommend, especially during a pandemic.
Alisha D.
Alisha D.
1/16/2014
Excellent job. Fast service.  Explained every step.  Would definitely use again.
Ricki A.
Ricki A.
3/13/2016
Bad, bad experience.  I saw a coupon in the Post and thought I'd try Len the Plumber.

Our problem:  The temperature control in our shower was frozen, so we could not make it hotter or colder.  The guy from Len's Plumbing came in and said we would have to replace the entire system (4 jets, the tap, the shower head, the hot/cold control and the on/off) which would cost about $3000 to $4000, and on top of that the work alone would be another $2,000 to $3000 b/c they'd have to take out the whole system and replace it.  That would not cover the drywall and repainting.

Well, that did not seem right to me.  I called another plumber and we found the part that needed to be replaced on the internet for $180, and he charged me $100 to come and replace it.
Cindy F.
Cindy F.
07/03/2022 12:00:00 SA
Toilet was over flooding in tank- dripping water around base. Of course, holiday weekend (4th). Called Elite plumber off for weekend, same as others. Called Len the plumber whom I've used before- now with wastebasket full of water. Apt for 1:00pm no show. Called back, couldn't find apt. (Despite previous acknowledging prior work) Finally, Sunday - called around 10am to arrive 45min later (silver spring: main office Balt) finally got new device to work properly to the tune of $300+ with a slight discount.
DS K.
DS K.
1/18/2016
Outrageous pricing--$495 to fix a clogged bathtub drain! Felt ripped off but needed the tub unclogged the day they arrived. Don't call them unless you want to pay twice a fair rate.
Angelo R.
Angelo R.
10/23/2016
I called Len the Plumber as I was having issues with my Hot Water Heater not producing hot water consistently. They were responsive to my Internet inquiry and called me within 2 hours.  The technician came out the next day as planned. I explained the problem and he quickly made a judgement call and told me I needed a new Hot Water Heater for $3500.  He didn't inspect the unit or attempt to diagnose the problem.  So, I basically paid the $49 service call fee for nothing.  I had another company come out the next day.  They did a thorough job of diagnosing the problem and cleaned the flame sensor and electronic ignition parts.  I'll never call Len the Plumber again nor will I ever recommend them!
Flor M.
Flor M.
05/12/2023 12:00:00 SA
Len the Plumber & his trainee just left after 25 or so minutes of scheduled work, about 5 munites of which was checking the water lines in the basement & the rest in clearing the kitchen sink drain. Problem fixed! Cost: $500.00, counting an $80 discount, otherwise, Len said, It would have cost $580.00. I saw earlier today a Johns Hopkins EENT specialist for 30 minutes. Cost: $55. Clearly, the US economy is beyond skewed, with manual laborers' wages trumping professional salaries, & the American customers the losers. Goodbye, Len the Greedy Plumber.
Erion S.
Erion S.
12/21/2015
Unfortunately I can't submit a review with no start at all, but Yelp doesn't allow that.
All I wanted for this project was to fix the drain pipe that connects with the laundry sink. The old drain pipe was metal and it was broken.
My tenant found LEN The Plumber and he went to my home to fix the sink.
Plumber called me and told me that he will need to change the whole sink for this, and it will cost $1,300, I mean what????!!!!.
I didn't even to discuss with him, i told to him to leave because this is fraud and he was being dishonest.
He asked that I need to pay him $49, I told to him absolutely not, I am not paying ANYTHING. Guess what, he got the money from my tenant.
I don't like to get ripped off like this, people coming to your house, they give you some outrage estimate and they still walk out with $49. This is disgraceful, dishonest.
I found another guy, and he charged me $24.99 for the part and $50 for labor ($74.99 total), I gave to him a $100.
I am posting another feedback to BBB for this company, shame on you.
I am posting this link from home depot on how to replace laundry tub drain, this will be very helpful for LEN The Plumber, they will not need to ask the home owner to replace the whole sink.
Please, find somebody else.

community.homedepot.com/…
Shawn G.
Shawn G.
9/26/2019
Where are the stars for negative 1?  I called Len the Plumber On 23 August 2019; I called to have a plumber come to my home because my Master bathroom shower was leaking.  The plumber came out to my residence on 24 Aug, inspected the leak and then informed me that I needed a new cartridge. He did not have the type of cartridge I needed on hand so he went to the supply store to get a specific cartridge for my shower (Kohler).  Once he returned, he supposedly replaced it, it still leaked a little so he adjusted it and then it was not leaking.  We stood there looking at it, which was about a minute to be certain it was not leaking then I dried off the showerhead.  I then paid him $380.00 and this was after I gave them a $150.00 coupon off towards work from their website, along with a $10.00 off coupon from my Angie's list booklet towards Len the Plumber.
About 30 minutes after the plumber left.  I went to the shower to clean it when I discovered upon entering, that the shower was dripping and faster than before.  I called them and informed them that it was still leaking.  We schedule again and they scheduled me for 30th of Aug with a window of 2:00-5:00 so I left work early to be home. At 5:00 I was called and they informed me that I have to reschedule my appointment due to the fact the workers were busy on another job.  So trying to be patient I rescheduled for the following day, which is now 31st of Aug.  On the 31st, my window for them to show up was between 12- 2:00 but once again they called me at 2:01 and informed me that it was going to be another 45 minutes before the plumber's arrival. I finally said, Cancel my appointment because I was tired of them thinking that my time has no value and they had already scheduled two follow-on appointments prior but then always had to re-schedule due to something coming up with the plumber.
At this point, I decided to call Kohler with some questions because; the plumber stated, if that cartridge would not have worked we were going to have to replace the fixture inside the wall. This meant opening up my bedroom wall because there is no access panel and now we are talking about seven hundred plus dollars, so now I was worried that could be the case.  After contacting Kohler and sending them the pictures of my shower they requested, I was told do not tear out any walls because we will be able to see what the problem is and what the plumber installed.  Later they (Kohler) informed me that there is no cartridge installed and that whomever did your service was not qualified. So then I reached out to Len the Plumber for my refund and an explanation of my charges, I am still waiting for a manager to contact me...I am sorry I ever followed up with the Len the Plumber commercial, never again!
Update; on Thursday 5 September, I finally received a call back from a Manager within Len the Plumber and they argued their point about my quality of service.  I stated I wanted my $380.00 refunded and they did not do what they were supposed to do.  They said they would only refund $200.00 I requested a full refund but that was NOT a realistic request I was told.  They said they would put a check in the mail to me.  I would like to have had all my money back because they knew they were not doing the right thing.  Maybe I was not supposed to know better or call the actual shower maker company with questions about the shower cartridge.  Then the so-called professional Company Len the Plumber still was not about their word instead of sending me the $200.00 as promised they sent only $190.00.  Len I guess you needed that $10.00 so badly that you withheld your part of the bargain; nothing good comes to liars or cheaters.
P.S.  People beware and do not trust Len the plumber service!  For reliable service, call someone else!
V/r  Upper Marlboro Md.
Emma T.
Emma T.
11/05/2021 12:00:00 SA
I had a appointment from 5pm to 8pm
And the driver at house at 7:45 According to the GPS tracker I went outside and he never showed
Cohi G.
Cohi G.
11/19/2019
We had a sewage back up on Sunday afternoon.  Called Len and someone was here within a couple hours.  It was expensive, but we were happy and gladly paid to get the issue fixed.  

Yesterday (Monday)  the same issue happened - but plunging the toilet myself seemed to help.  This morning (Tuesday) we had another back up so I called Len.  

They were pretty defensive and said it was a city water issue, not them, they cleared the sewer line.  I then called the city and they sent a crew immediately and said the public space is clear.  Plus checking with neighbors, none of them were having backups - so further evidence not a city issue.  

I have called Len the Plumber FIVE times to talk to someone and sent two additional service requests.  They have not responded to my calls or requests for service.  

The people taking my calls in their call center have been very nice, but this has been a literal shit show.  For $1600.00 and sewage that backed up this morning, I expected MUCH MORE.

AND they never emailed an invoice of their work.
Pete L.
Pete L.
06/08/2021 12:00:00 SA
I will give them one star for showing up within the hour...Con artist operation..Charge me $2,400.00 to put in cheap PVC piping..Total ripoff company.. stay away from them or they will drain you... they advertise a lot on wtop radio...part of what the consumer pays for ...
Susan L.
Susan L.
05/08/2023 12:00:00 SA
Charged me an outrageous price of $703 to install (took less than 1 hour) an under the sink garbage disposal (which cost about $139) .  Will never use them again.
Amy J.
Amy J.
03/07/2023 12:00:00 SA
Megan came a month ago and saved the day! Highly knowledgeable, happy to answer questions, kind hearted, ready to advise and fix. She gave us information about an major problem in development and the necessary steps to get it fixed. I cannot recommend her more highly..
Roz G.
Roz G.
7/31/2018
I wish I had read these reviews before I called Len The Plumber... they get one star just for answering the phone.

My refrigerator was leaking water from the ice maker, we turned the water off and called Len The Plumber.  A plumber was dispatched the next day (at my request) and told me that some connection/tube was bad and needed replacing... $200.  We turn the water back on thinking all is well..  10 days later the water is still leaking and the ceiling falls in the basement.  I called back and I'm told that another technician (Journeyman Plumber of 30 years) is in route... he never showed, called again the next day was told they tried to contact me but I never got a call...  was told they would schedule another tech and I still haven't seen him..  that was 3 weeks ago...  terrible experience and I'm out of $200 plus the ceiling and floor needs to be replaced...  Never again...BE WARE!!!
Joel H.
Joel H.
08/06/2018 12:00:00 SA
This company advertises endlessly that it offers same day service.  But I called yesterday in the late afternoon and was told I would have to wait for the next day for service.
David s.
David s.
07/09/2022 12:00:00 SA
Home Depot said gas dryer I purchased from them was too complicated to install at my home and to call a plumber. They refunded me the $200 I had paid them for installation. They recommended that I call Len the Plumber who sent a man to inspect the job. In10 minutes, he said the job was very ordinary and proceeded to spend less than 30 minutes to install it. He then presented me with a bill for $400 (Originally $480 minus an $80 coupon.)
I suggest the next time Len sends out a plumber, they should wear a mask so that we would be prepared for the banditry that would follow. And, oh yes, they lure you in with the promise of a free estimate. Beware of Len!!!

P.S. My recent visit to a cardiologist was less expensive.
Danielle K.
Danielle K.
9/27/2016
We get our water/sewer line snaked every year as preventative maintenance since we get roots that build up in the line. We did not have a backup in the line, but we knew the roots were growing because the city scoped the line for us. Within 24 hours of Len the Plumber coming out to snake the line, we had a backup. I asked them to snake it again since they had obviously not gotten the clog and probably just pulled it closer to the house. I had paid $500. They said they don't warranty their work and I would have to pay to have it snaked again only three days after they had done it. I called Roto Rooter instead and they came out and cleaned the line within a few hours. I would never recommend them and feel like I paid $500 for nothing. I understand they wouldn't offer any long-term warranty on drain cleaning, but within 24 hrs of them snaking the line, I had a major back-up.
Flor F.
Flor F.
07/02/2018 12:00:00 SA
Used to be a good company, which offered good service at reasonable price. Not anymore. They charged me $193 for a 2 minute service to unclog my bathroom, and they didn't even do a clean job. About 8 months ago they charged me $60 for the same job. The technician mentioned their prices have to cover marketing dollars. Then by all means keep doing a lot of marketing, because at this pricing you'll need to keep looking for new customers. I will not be calling Len the plumber again.
The technician also mentioned I should change my toilet because it was not very good. I told him the Len the Plumber replaces my toilets last September! Then he said he was mistaken, and that he looked at it wrong... seriously!
If you are looking for good service at a reasonable/market price, go with a local service.
Alison G.
Alison G.
12/24/2016
I was home alone and a water pipe burst in our basement on Christmas Eve day. I called Len the plumber and was given accurate information by a courteous customer service representative. The plumber came in the time period specified and the plumber , Don little, was excellent. He quickly diagnosed the problem took care of it and explained patiently to meet all of the problems. It was such a pleasant experience I would highly recommend this company and especially Don.
Saagar T.
Saagar T.
12/05/2022 12:00:00 SA
Tried to charge us $1600 for a job that costs $800 and they didn't even diagnose the issue properly. These guys do not know what they are doing and will just make up prices. Don't ever use them
Jennifer H.
Jennifer H.
11/03/2017 12:00:00 SA
Originally scheduled them to refill my water tank for the baseboard heating in my home. They claimed they would have to remove and reinstall a new system becuse they couldn't find where the lines were. I told them to forget about it. But, they did find a few leaky pipes while they were here and fixed them for us, so it wasn't a wasted trip. Overall, not very thrilled with the inability to work in an older home. But they did spot something we missed so...just a whatever experience.
Matt M.
Matt M.
12/07/2019 12:00:00 SA
We called them to look at replacing our lead pipe lead-in, taking a day off from work. They were scheduled for 8-12 and didn't show up the entire day. The next Friday, same thing, and after they missed the 8-12 window, I called them. They told me they were on their way and would arrive by the end of the day but of course didn't. When my wife called to follow up later that day, they claimed they showed up, and I wasn't there. I was at home the entire home, so they basically lied to my wife and scapegoated me in order to cover their a--es.

Pathetic

I don't know how places like this are still in business

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