Durance Plumbing

I originally hired a cheap plumber, who came out and told me they need to tear up my entire basement to find the pipe.

I'm a detail oriented person, and I can tell there is no pipe where the first plumber wanted to rip up. I opted for Durance because they have the right equipment / cameras to diagnose where it is.
They were honest, reliable, and did the work correctly. Not cheap, but cheaper than a bad plumber ruining or misdiagnosing the work.

They are very kind and descent people at this company.  They came after hours when I inadvertently canceled service earlier in the day and fixed the problem.

High marks for Bobby and the team at Durance Plumbing! Fast, efficient, knowledgeable, professional, friendly service! Back flow preventer good for another 5 years.

We had such a great experience with Durance plumbing when they came out to install our new faucet! They were on time, reliable and had honest, reasonable prices. Matt was efficient, friendly, and knowledgeable. We will definitely be calling durance for future plumbing needs.

I was able got get an appointment within days for a relatively big job. Two plumbers worked well together and finished up within hours. They cleaned up when they were done. I was very pleased. I will use them again in the future. I recommend them. Bobbie was great!

We had a leak coming through our ceiling light in the shower over a weekend.  It was very easy to schedule an appointment through Yelp messaging, and the plumber Adam showed up promptly in the promised window.  Adam wore PPE during the entire visit and was careful to use gloves and shoe covers as needed.  He efficiently ran tests to determine the problem and took a picture for me so I didn't need to poke my head into cut up drywall and wet insulation.  He was careful to laydown dropcloths and bundle them up at the end so I wasn't left with dust everywhere.  He also made sure to explain everything very thoroughly and even drew a picture of the drain above so we understood what the issue was.  We had a question later about the repair, and Adam was happy to explain.  Timeliness, efficiency, and communication were top notch.

I can't say enough good things about this company. It's Thanksgiving weekend and my sewage pipe is totally clogged. They came ASAP, on time as promised and fixed the problem, and even cleaned up. They are honest, prompt and very trustworthy, answered all my questions. Thanks for a great job.

Great service -- my new go to for plumbing. Wish I had found them 20 years ago.  We needed a sink faucet replaced and leaky toilet fixed. Service for both done in under 2 hours at fair price. I was told I might need more for toilet, and that turned out to be the case. They came back and did the extra work at no charge.

Immediate, wonderful responsive service on a Sunday for our garbage disposal!! Saved us a lot of $$$. Thank you Duran plumbing!

I've had Durance do two plumbing jobs at my older, circa 1947 house in Takoma Park - fixing a leaky toilet and a blocked shower drain.  Both times Kirk did the work quickly and inexpensively, avoiding more costly repair work.  Highly recommend.

I had a wonderful experience with Durance Plumbing.  I recently purchased a condo and one of the tubs was completely blocked.  Adam  was timely and friendly.  He snaked the drain and retrieved the surgical glove which was causing the blockage.  I would recommend this company to a friend.

I hired Durance Plumbing for a back-flow prevention assembly test and I highly recommend this company! Quick, friendly, and extremely informative! Thank you, Mr. Durance for your abundance of knowledge at an amazing rate!

Excellent all-around experience with Durance. Kirk was responsive with providing me a quote (within a couple of hours through their website contact form), and even more impressively, they honored the quote despite the fact the job ended up being more involved/taking much more time than they expected. Adam was the person who did the actual work, and he was prompt, friendly, courteous, and competent. My experience was so good that I selfishly hesitate writing this review because the more popular Durance becomes, the harder (and more expensive) it will be to book them for future jobs!

One other small bonus - they accept all major credit cards and use Square, so payments can be made easily and on the spot. Just great.

LOOK NO FURTHER!!! This is the plumber to hire, if you want the job done correctly and for a great price! I called them after I was disappointed by the empty promises that I received from another company.  I called and learned that this is a two-man show.  I described the problem and felt very comfortable with the on-the-phone diagnosis. My partially clogged basement drain was snaked and opened. The cost was discussed over the phone and there were NO HIDDEN COST. Now, the icing on the cake, the plumber was neat, polite and extremely personable. Hire, them, you will be glad you did!

These guys are fantastic, honest, friendly, clean, and a joy to work with. Durance Plumbing will always be handling our plumbing needs in the future! We recently had Kirk over to hook up our new gas range. He did the job efficiently and was very friendly as well. Even though we only called him for the range, he was eager to check out our other plumbing concerns even though he had other appointments that needed his attention. Before he left, he called Adam who arrived a short time later to tackle the other job that popped up during Kirk's visit. Both guys were honest, friendly, clean, competent plumbers and we'll never call another company again. As you can tell, I can't give them a high enough recommendation. Call them!

Kirk gave us  really good deal and provided us with excellent customer service. He only just completed his job for us, and so far everything works great! We really appreciated his honesty when he was giving us our estimate. When he was done for the day the space he was working in was always cleaned up before he left, we believe that to be a sign of a TRUE professional.

I called on Thursday, and I was able to get an appointment for Saturday. He called when he was on his way to let me know, and he arrived within the timeframe he had originally guessed he'd be coming.

He was friendly, professional, and he explained things along the way to let me know what he found and what he recommended. While he found other concerns along the way, he indicated that since they weren't causing problems, there was no need to address them until there's an issue. Overall, he took care of the problem I called about initially, but that ended up being one piece of a larger problem (in my older home with older plumbing). He did what was needed to make sure that my bathroom fixtures are functional and properly plumbed and was here 3-4x longer than he'd anticipated. In the end, though, the cost was very reasonable, and he made suggestions about how things might be addressed down the road if/when they become problematic.

I'll definitely call him again when needed, and I highly recommend him!

I had a great experience with Durance Plumbing. I made an appointment to have someone come out to diagnose an issue and give me a quote, with no plans of getting the work done that day. Bobby came within the window indicated and quickly diagnosed the issue. He advised there would be two ways to fix it- either total replacement or a repair of the broken elements in my bath fixtures. Others I got quotes from didn't even mention a repair as an option.

The quote he gave me was very reasonable, much less than others (which may be due to doing it as a repair rather than replacement). When I inquired about scheduling, he informed me he had time that day, but just needed to go grab a part. He was back an hour later and wrapped up the work about an hour after he arrive back with the correct parts. He ran into a few unexpected issues along the way, but the price I paid at the end stayed consistent with the quote. I will absolutely use Durance next time I need a plumber.

A very pleasant experience. I will use them again!

A townhouse I own and currently rent, was up for sale and one hour before the open house was set to begin, we noticed that a section of the basement carpet was wet and realized that a pipe to an exterior faucet had leaked. After calling 4 plumbers who were recommended to us by friends, some of who weren't open on a Saturday or couldn't see me for a week, I discovered Durance on Yelp. I left a message for Kirk who called me back 2 minutes later. He told me he could send Adam first thing Monday morning and gave me a 1-hour time frame as opposed to the 4-hour timeframe the big name company provided.

Adam arrived on time, was pleasant, friendly, helpful, and competent. He
told me exactly what he was going to do and was very conscientious about cleaning up and not leaving a mess. He helped me move some of my tenants' electronics and furniture that was in/near the water damaged area and even helped me roll back the damaged, wet carpet so that I could dry out the floor.  

They are now our Go-To Plumber if we ever need one again.

More than a month ago, we requested a quote for replacing our water heater with a tankless one.  We figured we'd beat the holiday rush, etc.  Not with this company.

Adam showed up 1/2 hour early for our service call, then promptly left when nobody answered the door. (My husband was in the shower.)  Showing up early is all well & good, but I would expect a service provider to at least wait until the appointed time before leaving.  We didn't find out what had happened until we called to find out why he was a no-show at the scheduled time. Apparently Durance expects you to sit at the ready for the entire day of your appointment.  Don't go to the bathroom!  Don't take a shower! Don't walk the dog!  Wait. By. The.Door.Or.Else!

He did come back to look at the current water heater & gas lines.  After that - radio silence.  No price quote, no follow up.  I called last week to ask when we'd be getting the quote.  His partner told us Adam would call us back.  Again - radio silence.  Apparently a glutton for punishment, I called again this morning.  No explanation for why we didn't get the quote or return call, just an apology.  Apparently we're too busy to do this.

So, folks, if they're too busy for a $5000 + job, they're probably too busy for your clogged toilet

Kirk and his company have been great.  They are honest, prompt, and perform excellent work.  They have fixed leaks, cleaned drains, upgraded fixtures, and installed a toilet.  Highly recommended.

Such a wonderful experience! When we first moved to the area, we needed an estimate for a project and the big name company was trying to repair more than was needed and charge as much as possible. We called Durance (along with several other plumbing companies) for assistance with a clogged kitchen sink/garbage disposal. We didn't even get a call back from other companies. When Durance called back they explained they were very busy, but would get someone out to us. A call back goes a long way!! When Adam came to fix our sink he was so kind, empathetic of the fact that we have newborn babies at home, and worked quickly with integrity and efficiency! He didn't try to repair more than what was needed, charged a very reasonable price, and even gave us avery fair estimate on another project we will want completed in the near future.  I HIGHLY recommend Durance Plumbing!

I almost want to keep these guys as a secret, but in fairness to them they deserve more than a 5-star rating. These guys are terrific! They come in, within the timeframe they set, assess the problem and do the repair for a reasonable fee. They replaced a crumbling leaking p-trap, a kitchen faucet and located and repaired a leak in our bathroom. No crying about how crappy your existing plumbing is; if it's got a problem, they figure it out and and fix it. No unsupervised plumbing technicians sent to do the job , actual master plumbers in your house doing the work, or the master plumber closely supervising the work of their technician. Kirk once came to our house to advise us on the work done by another plumber, no charge.  He and Adam are both stand-up guys, willing to get their hands dirty, not just sit back and let people without skills try to do the job.  We used to be a frequent customer of a well-known plumbing company which we found to be overly expensive and sadly, lacking in the honesty department. We moved on.  And we are so glad we did. It's nerve-wracking having new people as service providers in your home. These guys made me feel comfortable from the outset and their high-quality work did not disappoint.

Good experience. Matt and the other plumber(sorry name escapes me). These guys are good honest folks. They did a great job sizing my water jeat to the space and even caught that a finish carpenter had shot nails through the pan.  Great experience and great job. Heater not jeat

Fantastic, timely, and thoughtful service.
We had a water heater that had started leaking from the top. Adam took his time to see if it was leaking from one of the connections that could be repaired, and when it was clear that it was not leaking from one of the repairable places, he took time to demonstrate the problem, and then was thoughtful in his answers of options that we had.
He and his assistant worked quickly, took great care of the house while coming in and out, and did a fantastic job.
I would recommend highly.

Came home to no hot water and a puddle at the base of our hot water heater.  The Durance crew showed up on time the next day and was able to diagnose and resolve the issue in less than three hours. They quickly realized that the hot water tank was still working properly and the leak was coming from an expansion tank and shut off valve. This saved us a considerable amount of money and the repairs pro-longed the life of our hot water tank and system. The plumbers were professional and courteous and even worked around all the toys in my children's playroom! Definitely recommend them for any plumbing work needed in your house.

Only used them once, for some badly clogged drains in the tub and bathroom sink.  Adam was friendly, professional, answered all my questions, explained everything he had done, cleared everything up very quickly and left the bathroom as he found it - hell, he may have actually left it a bit cleaner!  I would definitely use Durance again for any plumbing issues I have.

There aren't enough good things to say about Adam Bell and his apprentice Matt. They are the nicest, most conscientious and knowledgeable tradesmen I've ever come across. They go well beyond the usual level to achieve client satisfaction. It's a shame that their expertise don't extend to other areas of home repair and maintenance,as I would use them again and again for any plumbing need. 10 star quality guys. [email protected]

Kirk is the best. I own a dental office in chevy chase and kirk is our guy.If we need anything to be done around the office , he is the one we call. Thank you for all your excellent services.

Spoke with them today regarding a potential repair.  They were extremely helpful and took a lot of time helping me understand the problem and the best solutions.  They actually recommended a different type of contractor.  Overall, a very good experience.

We're new to the area and renting a condo, so when our toilet clogged beyond our do-it-yourself-abilities, we were clueless about where to turn.  After searching the web, we took a chance on Durance and couldn't have been happier.  When we called, we got Kirk directly, he said he could be here in 40 minutes and was.  He got the job done quickly, effectively and gave good advice for working with what we have or what we could do to make things better.  All in all, it was a most pleasant experience after an infuriating night of futile attempts.  If it ever happens again, we'll know to just get some sleep and call Kirk in the morning.

Adam is definitely the guy you want on speed dial!  The extensive knowledge he has is beyond any plumbers that has ever worked on my home. He provides affordable pricing and never tries to upsell. My water heater went out and he was quick to respond and got out to my home as soon as he could. He provided top quality work and also took adequate precautions to protect the floors and walls. I cannot recommend highly enough!

I have a new plumber! I have a new plumber!! Wow! Around 3 am I was looking up plumbers and came across Durance Plumbing. I sent a request for a quote and heard back first thing this morning saying someone could come out this morning. I jumped on it! Kirk and Matt came and made repairs to two bathroom toilets. I am beyond happy and told three friends about them already! Definitely keepers!! Thanks guys!

So awesome.  Walter was super patience with me in trying to assess my plumbing issue over messenger and the phone.  When we figured out what it was, I purchased the part and he rushed to get a team member here to help me.  Bobby, the plumber, was amazing, came twice (the first part didn't work) before realizing my issue was more involved.  He didn't charge me anything for coming out twice. And I look forward to working with them to finally get it fixed.  

Plumbing is not a fun part of home ownership but I'm confident I found a company I can trust that does good work! I would recommend!  

Insider tip: They do get busy...but are worth the wait.

I would actually give them something between a 3 and a 4. Adam, the plumber they sent, was very good. He's done two projects at our house. He's nice and done excellent work both times. Truly. I'm very happy with the work that Adam did and the price was good...with a caveat. The second time he came out, his project was to add piping that required connecting to some old galvanized steel under the kitchen sink. The work caused a tiny bit a debris to knock loose from the old piping, and after he left the sink above started to leak. The main problem was that Durance Plumbing does not provide customers with the contact number of their individual plumbers so I could not call Adam back even though he had only been gone for about 30-60 minutes when I noticed the leak. I had to call the general number which others have pointed out is most often not answered. You have to leave a message and wait to be called back by Mr. Durance -- not the plumber doing the work. When Mr. Durance finally returned my call, he was extremely agitated. He said it was impossible that his plumber could have made any mistake. I told him that everyone makes mistakes sometimes and that maybe if I could talk to Adam directly, he could help me diagnose the issue over the phone. Mr. Durance did not want to give me the number and then started complaining about how he could never go on vacation. It was shocking, a 180 degree difference in temperament from Adam. Additionally, one of the things I had asked Durance Plumbing to do was to determine if the kitchen supply lines were lead and give me a quote about how much it would cost to replace them. Adam had told me they were galvanized steel. But later over the phone Mr. Durance said that galvanized steel has lead in it. I had never heard that before and when I tried to ask him a question to clarify, he became irritated and told me he wasn't an expert and that I should go online and order a water testing kit. So I'm not sure how to rate the company. Their prices are very good and Adam is very good. Their phone system is bad and Mr. Durance is very unpleasant. So...3 stars? 4 stars? Somewhere in between?

Had a backed up bathtub, spoke to the owner who was prompt and clear in communication, the plumber who came was Bobby, he was personable and explained and fixed the problem (and wore a mask). Glad I called them.

I recommend them very highly. The owner answered the phone himself when I called after five on a weekday &  came out himself the following morning. He did the work (replace garbage disposal and fix a leaking pipe) expertly and quickly. He was also very helpful and knowledgeable in answering various questions I asked about water heaters, sump pumps, etc.  He didn't even try to push me into replacing my 16-year-old water heater soon, which he could have easily done, but gave me a thoughtful summary of what to consider in making the decision. He was unusually fastidious about cleaning up after himself and extremely pleasant to deal with.  I'll be happy to use him again.

Kirk is highly responsive. He comes on the same day that you call him if he is able. No job is too small. I can't remember the specifics of the last job that he did for me. He gave me advice once over the phone that solved my problem - free.

Just completed our hot water heater replacement. The job was tough due to a tight space and older plumbing, but they cranked through and did a great job. Thanks!

Big thanks to Adam for diagnosing and fixing my major plumbing issue with precision and in record time. He carefully walked my wife and I through the all the potential causes and isolated the problem. He was very detailed when explaining the steps for resolution. And he clearly outlined what to expect to the repair process so there were no surprises. Very thankful for his professionalism and work ethic. Check out Adam at Durance Plumbing for all your plumbing needs. Well, that's IF you want it done right the first time.

Kurt is always helpful on the phone to help diagnose a problem before sending someone out promptly. Work is always done throughly no matter who comes.

He was exceptional.  I scheduled an appointment, had him come out and look at our issue. Not only did he quickly address our problems, he also went out of his way to point out issues that might occur in the future (old house, previous shoddy work, etc).  At no point did he try to up-sell me or push additional work.  I would use him again in a heart beat.  Very reasonable prices too.  Look no further, exceptional plumbers here.

This company definitely rates more than five stars.
Adam arrived ahead of schedule. When did a contractor even arrive on time? He replaced our three toilets in a very efficient manner. Adam is very friendly and is there to help you. Since he was there I asked him also to repair three faucets which were not part of the original job. Again completed professionally.
I was so impressed that I asked Durance Plumbing to come back and install a new water heater.
The best part is that their rates are very reasonable. I can vouch for this after calling many other plumbing outfits.
I will be calling Durance Plumbing from now on whenever I need plumbing work to be done.

Durance Plumbing is a very reliable company.  I needed a couple of backflow devices replaced.  I called two other companies; one of them didn't show up and the other called the day of the appointment and said they couldn't find the part (but still charged me for the visit).  Kirk showed up early for the appointment, finished the job quickly and left no mess for me to clean up.  He was also cheaper than the other guys.

Whatever the plumbing issue, Kirk is quick to respond -- knowledgeable -- and gets the job done: promptly, efficiently and at a reasonable cost. Plus he's a nice guy to boot. A friend and neighbor recommended him to us several years ago and I'm happy to second that recommendation.

I was getting reminders from WSSC about backflow prevention testing.  Turns out I have a non testable device and the part needs to be replaced every 5 years.  It had come up on our home inspection but I had forgotten to get it taken cared of.  I consulted the list on WSSC site for approved companies to work with and selected a competitor.  That competitor was mostly responsive but did not have the part with them and gave me a very high quote to replace.  

I read the reviews here on Yelp and decided to reach out to Durance.  Not five minutes after leaving a voicemail, I got a call back and an appointment on the day I had chosen.  I got a follow up reminder the day before and the gentleman, didn't catch his name, appeared bright and early and got right to work.  He told me what needed to be done and the amount the part would cost and got right to it.  He even took a quick look at a leaky bath faucet I had and suggested the part be replaced- even suggested I try to contact the manufacturer in case they could replace it for me as it would be costly.  I didn't follow up on that but did appreciate the diagnosis and tip.

I left for work but my husband told me the part was tagged and an invoice was left so that I would be all set if the WSSC came after me again!  I'm pretty sure they even contacted WSSC for me but I wasn't there so I am not 100% certain.  All I can say is I am extremely pleased with the customer service- prompt and professional and got the job done in one visit for a fraction of the cost the competitor was trying to squeeze out of me.  Thank you Durance!

Quick and professional, these guys did a great job and were right on time. They did everything I requested perfectly and I will definitely be using them again for all my plumbing needs.

Mr. Durance came early for his appointment to fix my toilet. He explained that this job is too small for him to send any of his subordinates, since he pays them well. He takes the small jobs himself. He immediately identified the problem (ancient toilet requires special part available only at thus-and-such hardware store and he'll pick up the part himself), and within two hours we have a working toilet. I don't know of another plumber who would tie himself up for two hours and charge less than $180 including parts and gas. I've used him before and expect to use him again.

Great, small shop. Fair pricing and excellent plumbers. They know Takoma very well and and were great.

Adam came to our house to replace our galvanized water lines. The project ended up being more challenging than was initially expected, but Adam worked diligently through the weekend, explained everything he was doing and why he was doing it, and kept our house as clean as possible while doing the work.

If we need more professional plumbing done, we'll use them again.

They were on time, knowledgeable and friendly.   He charged exactly what the company quoted. I'll definitely use them again

We got three estimates for the work identified from our home inspection, and chose Durance because they were reasonably priced, a small business, and did not try to up sell us. They also treated us with respect, which is more than I can say for another well-advertised company who provided one of the other estimates. We ended up upselling ourselves and getting a new water heater instead of just the repairs. We felt like Adam was honest. The work was done well and fairly.

Had a small leak in our downstairs bathroom -not an emergency, but needed dealt with. Called and they had someone there in an hour. Bobby was very nice and professional and took care of our issues. Reasonable prices too. Would use them again in a heartbeat. Jeff in Takoma Park.

Kirk was responsive, showed up in the agreed window, and fixed the disposal and drain in 30 minutes.

Finding Adam at Durance Plumbing was a stroke of very good luck. He always arrives when he says he will and he gets the job done every time. He is a gentleman in every sense of the word. Instead of doing a lot of talking he does a lot of working... and has managed to fix every  thing we ever asked him to. Our house is 44 years old we now we call him for all our repairs and installation of new sinks and faucets. He is the best!
I can't say enough good things about him. I have had plenty of plumbers over the years but none have held a candle to Adam.

We originally called Durance out to do a back-flow test at our office. They came out quickly and took care of the job.  Since then myself and others that I work with have had them come out to do work in our homes.  They are very friendly, knowledgeable, and prompt. Very happy that I found these guys and I will definitely be using them in the future.

Did a wonderful job. Needed to install a new bathroom faucet and after a short deliberation decided to leave it to proffesionals. Money well spent. Punctual, friendly, competent, clean and tidy. Done beautiful job. Def will use again and can recommend.

Echoing other sentiments about the company on this site, I wish I could give Durance Plumbing more than 5 stars.  I had a problem with my kitchen faucet that was fixed and received some instruction on how to mitigate the issue if the problem reoccurs.  Their expertise and professionalism met and exceeded my expectations.  Thanks very much!

Fast and reasonable to reset toilet.  Came in timeframe indicated, Except would have been nice to get phone call. Would use again.

Couldn't ask for better - they were on time, fixed our clogged shower drain, had advice about how to prevent it and treat it in the future, and were kind and professional along the way.

I was extremely impressed with Durance plumbing. After moving into a new house, we had trouble finding an honest and reliable plumber. Recently we reached out to Durance to help us with a faucet installation. Despite having a heavy workload and busy schedule, Kirk managed to squeeze us in and did the work quickly and professionally for a reasonable cost. He was also a delight to talk with and get to know. We are happy to now have a plumber we can trust going forward.

Walter came when he said he would, he worked quickly and efficiently. These are characteristics that I look for in service providers, we will use him again if the need arises.

Great experience with Durance Plumbing. I just bought a house in Takoma Park and wanted to have a plumber come and look over the pipes and check out some slow drains.  

Coincidentally we had a gas dryer delivered the day before, so I had him install it instead of getting the delivery guys to do it. Durance was cheaper and i'm sure did a better job than i would've gotten with the other guys. Also he gave a good look and helped to answer questions and give his opinion on issues around the house.

He was professional and on time. Overall it was a great experience and i would recommend Durance Plumbing in the future.

They are great - used them for twelve years and two houses...it's really nice just to have a great plumber you can count on.

Excellent work.   Very polite, listened to my concerns.  I had another plumbing issues and they were able to take care of it last minute.   Adam was awesome.  Strongly recommend this company.

I called Durance Plumbing to clear out some suspected basement drains, to alleviate standing water in our basement.  Kirk not only arranged to meet me the day after my call, but was there waiting for me when I arrived.  He was very honest and open about the job, determining there was nothing he could snake-out.  He seemed very knowledgeable, especially of older houses. I would definitely trust this company.

I would give more than five stars if I could Durance has been recommended by neighbors and I now know why. Bobby arrived ahead of schedule. He tracked down the source of the leaking spot on the fist floor ceiling to the piping behind an upstairs shower. He was knowledgeable, responding to my many questions and explaining what had to be done. Drop cloths and Bobby's cleanup took care of what could have been a messy situation. He even came by two days later when I thought I saw evidence of new leaking on the ceiling near where the damage had been.