Drain Works

Jorge was like an artist with our pipes. He made small adjustments to leaky valves that we'd dealt with for years -- and now they all work perfectly.

Not only did he resolve our issues but he took the time to educate us on how to service them in the future -- and what we can do around the house to take care of the plumbing. Couldn't recommend his work more.

Absolutely the best plumbing experience I've ever had.

Jorge was first on my list to call when we were having issues with our upstairs bathtub drain, based on previous conversations about a problematic toilet (covered in a previous review).

Called on a Wednesday to schedule them, and Jen was able to get me on the books for two days later (Friday afternoon) to address the tub as well as a lingering issue with the kitchen faucet. She gave me an very reasonable estimate with the appropriate caveats that it could change if there was more to the situation than their initial guesses.

Jorge showed up promptly at 3 (actually a few minutes early!), and was able to fix both problems in just under two hours (including time needed for a quick trip to Home Depot for a part).  The tub was a simple snaking; the faucet issue involved changing one of the shutoff valves... but Jorge went ahead and replaced both for the same charge just to head off any future issues and make them easier to handle in the future. Billing came in exactly as predicted, which was fantastic.  

Jorge was friendly and professional and even had a few friendly suggestions for ways to avoid future clogs... and with a kind offer to call if I run into any future issues.  He clearly cares about his customers in ways you just don't see anymore, and goes above and beyond to make that clear.

I would *highly* recommend to anyone in this area.

We have had consistently great experiences with Drain Works since buying an old house last year. So reliable, well-informed, and personable. Can't recommend them enough!

I am a property manager and highly recommend their services.  They were very responsive, professional and courteous.

I called for a main water line replacement. The phone ran for a while, then music for about 30 seconds then a person answered that sounded as if they were asleep - it was 1130 am. I know they are a home based business based on their address, but I was not concerned - everyone starts somewhere and they would have less costs to pass on.
I asked about getting an estimate and let them know I was about 5 minute from them. I was told there was a $65 charge to give an estimate. There is no way I would pay for an estimate.

I can't recommend this company enough! Our water heater went out on a Saturday morning and we quickly realized this was going to need to be a replacement and not a simple repair. We got quotes from a few different companies, and DrainWorks provided a very competitive price and the fasted turn around to fix my water heater. They were able to come two days after initially looking at the water heater. Unfortunately, the install ended up being a little more complicated than anticipated and they had to order one additional part. Despite having to come back the following week and do an additional FIVE HOURS of labor, they honored the original price.

Great company, honest pricing, really nice staff. I couldn't have asked for a better experience! These guys will definitely be my go to going forward.

He was quick and communicative. Came in at the time that he said and was respectful with my home by wearing shoe covers going in and out of my home. His work looked great and even provided some feedback on my water heater setup.

Would call again if I have any issues

Drain Works installed a new gas water heater for us. The owner knows his stuff and gave honest advice which was in my best interest, not his.  You can tell when someone is straight with you and Drain Works was certainly practical in their approach.  I found other companies willing to do the job cheaper but when looking at their proposals they are simply buying something from Home Depot and slapping it in place.  Drain Works deals with quality water heaters and the final project was well executed, with well done plumbing lines. Don't hesitate to call them and you will quickly see for yourself why I gave them 5 stars.

Drain Works team was awesome! They came in assessed the situation and fixed it all in one day. Jorge even went to Home Depot to purchase the part needed to be replaced in our sink. We're super grateful and will definitely use them again if we have another plumbing issue!

Great customer service.  Great work.  It was a simple toilet job but the tech was very friendly and was able to fix the issue right away.  Would highly recommend!

I was in need of an urgent repair. They responded very quickly and had a technician in my home within an hour. He was extremely knowledgeable and found the root cause of the problem, repaired it and charged me a very reasonable fee. I highly recommend!

We had a leak, the drain pipe behind the washer. We wanted to be sure there was no clog in the drain pipe. The guy wired the drainage pipe in place but left before checking for a clogged pipe. We asked him to wait until the water drained but he refused and walked out!!! Never again!!

Only reviewing based on the great experience getting an estimate. The technician (I think Jorge?) came over, wore a mask, walked through the various issues, made recommendations based on cost effectiveness of options, and explicitly recommended against some options that would have cost me a lot of money. As a result, I'm not doing this particular job but I definitely will go to them next time I have any plumbing needs.

Drain Works was extremely responsive to our request and even offered to come earlier than our appointment if we wanted. The technician quickly replaced the part our shower needed at a good value. Their communication and professionalism was top-notch, and I'd definitely hire them again.

Bought a house with a pretty old looking gas fireplace. I was just hoping the lines worked - I figured I would need a new insert. I called Drain Works and they explained their process very well. The tech came out and got the fireplace working pretty quickly and showed me how to work the remote I didn't even know went to the fireplace. They explained how to the pilot and all other things on the set worked. They explained their refurbishment service with no pressure to purchase. I went with their refurbishment service and the fireplace set looks brand new! A great value in my opinion.

I highly recommend Drain Works.

Answered the phone the first time.  Called me to offer an earlier spot when one opened up.  Repair itself was fast, professional, and affordable.  Excellent experience.

Our old water heater was starting to show its age (main issue being showers weren't getting or staying as hot) and we called Drain Works to come out to see what could be done. Very responsive in setting up an appt and was told the service call fee (think it was $59 or $69) was waived if we accepted the quote and went through with the repair/replacement. Arrived on time and was advised to replace our water heater with a new 50gal natural gas water heater, tank booster, 6yr extended warranty, and a pressure reducing valve. The total came to roughly $3,260, and the work was completed in about 4hrs. The process was as smooth as you can hope for when it comes to dreaded home repair. We now have water as hot as we want for as long as we want, plus the peace of mind that we are in good hands if any issues come up.

Drain Works was very responsive, prompt, and accomplished a ton in the short time Jorge was here. He fixed a toilet and our tankless water heater and serviced our gas fireplace all in one visit. He was courteous and professional- I would highly recommend.

Had problem with a toilet. Good communication with fast replies. The repair was done very professionally.
Very happy with the service.
I highly recommend it.

Great Service. Replaced tub faucets. Came in and provided an assessment of cost & time. Was able to schedule a more convenient time for the replacement directly.

I scheduled Drain Works to come out an inspect my fireplace and they were able to come out the next day. They were on time. Sandy did a great job. He was super thorough, he basically had to disassemble the fireplace to figure out the issue. I have no complaints about the work done.

I came out to reignite a gas fireplace pilot light that has gone out. Explained how the system works, and showed me how to do it myself if it happens again next time. Great communication.

The technician was patient, helpful, and thorough. The problem was simple, and the technician was reassuring. He also checked out other areas of the house to see if the plumbing was in good standing

Had a problem with a Rheem water heater.  Called another vendor, supposedly certified to work on Rheem water heaters, but they were not able to solve the problem and get to the bottom of the issue.

Asked Drain Works to take a look at the water heater.  The plumber took his time, systematically worked through the system, and found an extremely small filter that was clogged.  After cleaning this out, the water heater (and I) were very happy again.

Had Drain Works do work previously, and found they had the same methodical, careful, and systematic approach that they used on the water heater.  For any issues in the future - will definitely call them again.

I received an email from Yelp indicating Drain Works served the Olney area and they were having a special on gas fireplaces/stoves shown as follows:
               Drain Works Olney, MD and nearby areas
                Gas fireplace safety and performance inspection.
I browsed Drain Works and found out they were located in Laurel, MD and there service area included Montgomery County.
I called Drain Works to set up an appointment to have my Vermont Castings gas, vent free, Franklin fireplace inspected and after a lengthy conversation with a representative I was told my location was out of their service area.
My call was a complete waste of time and Yelp as well as Drain Works were misleading in their representation that Drain Works serves Olney, Maryland.
Hopefully the service area of Drain Works will be corrected in their advertising as well as Yelp's data base to avoid future customers in the Olney, MD area wasting their time.
R.C.Kidwell
Olney, MD

Fast, reliable, with great communication start to finish, including texts to confirm appointment and repair person on the way, etc. Very pleased with the work to fix my old basement water supply valves, would hire again without hesitation.

We recently moved into a new home and had several plumbing related maintenance and repair issues to address. Sandy from Drainworks patiently walked through all of them and suggested what needed to be done, and followed up several times between visits to ask more questions as he was researching how to fix a shower faucet. He fixed two toilets, a garbage disposal and installed a water filter system. Always on time and friendly!

Drain works sent a very friendly technician who checked the installation of a new gas line to my oven and charged a minimum amount to come out. Recommend.

I was going to try and fix a shower faucet and found that my main water shut off valve wouldn't move. I called Drain Works and a real human answered the phone! She was nice and helpful and scheduled somebody to come out the next morning. Jorge came the next morning and listened to the situation. He was able to shut off the water and showed me how to do it.  The valve was plastic and required most of my strength to turn it. I was worried that my other family members wouldn't be able to do that in an emergency, so Jorge was able to quote me the cost of replacing that old plastic valve with a new high quality valve that is easier to operate. Not only that, but he was able to replace the valve right away, it didn't take long at all, I was surprised how quickly it was done, and when he heard that I am a new first time homeowner, he gave me some great tips about things like shutting off the outdoor faucets in the winter and showed me how to do it. The whole time Jorge was friendly and helpful, and never pushy. I'm definitely going to call Drain Works again next time I need any plumbing work done.

I wanted to have the water heater flushed, Drain Works Plumbing arrived promptly and explained their procedure, the drain valve was clogged with sediment and broke during an attempt to clear the valve, the water was drained bucket by bucket, the valve was replaced and the flushing process was completed.  I'm happy with the maintenance and repair.

Drain Works serviced our gas fireplace is an exceptional manner.  We were very impressed with professionalism and attention to detail.  Would definitely recommend the company.

We needed to have the bath tub discharge pipe unclogged with the snake. They came in 2 days. Did the job cleverly and cleanly. Good service

Had not used gas fireplace in over 2 yrs (shut off completely) Went to ignite it, would not lite.  I had read other positive reviews, so gave Drain Works a try and glad we did.   From start to finish everything was very professionally handled. Prompt reply to email to set up service for the very next day. Their office hours state till 4 pm, but I don't get home till 4, but they accommodated me and Sandy was here at 4pm.  Wore a mask and slippers.  Found the issue, explained it to me and fixed it.    Was a pleasure doing business with this company.

Drain Works did a great job fixing our gas fireplace. Scheduling service was easy and Drain Works communicated effectively through email and text messages for appointments and invoices that included before and after photos which are so helpful. Mr. Duran, our tech, was professional, punctual, and really easy to work with, not to mention very skilled. He explained the work so we understood what was needed. We will def look into the other services Drain Works provides given how effective they were in fixing our fireplace!

There is no reason to go anywhere else than Drain Works! We've been using this company for almost 10 years now and have never, ever been disappointed. Our relationship started when our hot water heater broke at 4pm on a Friday while it was snowing! We googled some companies & started making calls. Nobody wanted to come until Monday. Jorge from Drain Works said he'd come after his last job for the day was complete. He arrived around 7 after much more snow had fallen and got us straight! Since then, we've only used this company and each time we have, it's the same superior service and honesty. HIGHLY recommended!

Jorge provided top-notch service for my gas fireplace inspection. He cleaned and tested each component, and provided me with a detailed receipt/report for my records. He is very knowledgeable and provided information about how it works and what to look out for in the future. Making an appointment was easy and I received electronic reminders. I absolutely recommend Drain Works and will be using them again in the future for other services around my home.

This is the second time that I have had Drain Works come to fix issues with my bath or sink. Every time, they have been really chill and have done the work right with no issues afterward. Sometimes it is hard to get a good time scheduled but it is always worth it for a good plumber.

Definitely recommend Drain Works, and Jorge specifically. I had a shower valve issue and he was prompt, professional, and took some extra time to make sure to explain the issue to me and how he was fixing it. Five stars!

I live in an older home that has needed a lot of repairs over the last few years. Therefore, I have experience with several plumbing companies in the area. I used this company twice,  and they are by far the best in the DMV!! They are consistently prompt, respectful, honest and highly skilled. The plumber took the time to explain in detail what needed to be done. It is obvious that they want long term loyal clients.  Drain Works will continue to be my go to plumber!!

Jorge and Johnny were terrific very efficient and very reasonably
Priced. Did a great job and did all the clean up  I would use them in the future and recommend them    Thank you Jorge and Johnny

We had Jorge come out to fix our fireplaces.  They hadn't been turned on or had any maintenance in over 10 years (we just bought the place and the old owners didn't use them).  We also had been told there may be a gas leak.  

We were able to make an appointment pretty quickly.  Jorge was very thorough and fixed and cleaned both fireplaces.  He also charged less than the other repair people we called.  He was also very friendly and professional.  I highly recommend Drain Works and will definitely be calling them the next time we have a heating or plumbing need.

Jorge was prompt, punctual, and very knowledgeable.  He was thorough in his assessment of a water leak problem and did not just take only my word for what I thought but went and checked all the other potential trouble makers of my leak problem.  He was honest and fair with his pricing and gave me multiple options from bare minimum to a full replacement of my toilet but gave me his honest opinion on what I should do.  I did not feel like he was after the highest priced payout but instead treated my problem  as if it were his house and made recommendations on the best cost effective long term solution that was within my budget.  He stayed with the job until completion, despite ending more than an hour after closing hours for the business.  Highly recommend him and Drainworks for all your plumbing. They will be my go to plumber.

My husband and I began a recent search for a great plumber when our home warranty company failed to meet the mark. We turned to Yelp to seek a reputable plumber, with good reviews, and a quick turnaround time. Drain Works far exceeded our expectations! First, Jorge, the owner (and plumber extraordinaire), responded back to our quote request within moments and was available to come to our home within two days... sooner if we had been available.

Now, onto the good stuff. Our home is relatively old, 51 years to be exact, and we were down to 1 working bathroom, of the three available in the house. The first issue was the master bath; we'd been having problems with it since purchasing our home about a year ago; recurring stoppage, water backing up into the toilet and shower, yadda, yadda. Our home warranty sent four different plumbing companies... accumulating more than seven visits, to no avail. Matter of fact, they ultimately said they wouldn't cover it because they considered it a mainline issue. THEN, enter Jorge. And thank you, sweet baby Jesus. Jorge was able to clear the lines in the upstairs bathroom, finding a wad of towels or paper or other things we should just leave to the imagination, while none others had been able. I'm happy to report that a week later, we are still in business and fully functioning.

Next issue, our basement bathroom. The basement bathroom had sprung a leak around the base of the toilet. We tried to fix this one ourselves, thinking we just needed to replace the wax ring or something. But upon pulling the toilet, discovered that our original flange was broken and crumbling, resulting in a leak. We were fearful that this fix would require breaking up the concrete floor to replace the entire pipe and flange (old cast iron); however, Jorge suggested he could rebuild the existing flange because there was still enough intact. I'm thankful that he proposed a fix instead of a full bathroom renovation, and this too has been working successfully ever since. It's not often these days that we encounter people who are truly masters of their trade. PS - both jobs were completed in the same day.

Jorge was completely professional, courteous, and fair. Also, he was clean and respectful of our home. We would hire him again in a heartbeat! He will be our go-to plumber for any future needs.

I contacted Drain Works for gas fireplace servicing and had a fantastic experience. Within a week, I didn't hesitate to call them for a major plumbing installation. Drain Works has solid communication, upfront and reasonable pricing, and followed all COVID protocol. Sandy and Jorge are two of the nicest guys I have worked with. Do not hesitate - contact them!!

I recently believed my hotwater heater was leaking(it turned out to be my HVAC) but Drainworks investigated to ensure that my water system was working properly. While my hot eater heater was okay, he performed maintenance to it to prevent further issues(flushing).He was transparent, reliable, provided fair pricing , and great service! I will be using Drainworks in the future and for continued maintenance of my water and plumbing systems. 10/10

The repairman showed up on time, was very thorough and professional, did the repair, and was very personable.  He showed a great deal of care in, for instance, wearing shoe coverings in our house, and cleaning up after he was done.  Can't recall a better experience with a plumber.  Will certainly use them in the future.

If you are looking for an honest, skilled plumber, look no further! Jorge at DrainWorks is the one to call!

I contacted Jorge from DrainWorks Plumbing and Heating after seeing positive reviews on Yelp. We had two old toilets that were beyond repair. Jorge came out today with two new toilets and installed the first toilet without incident. Upon examining the flange for the second toilet, he noted that that flange was turned 90º and needed repair. Jorge went to get a flange repair kit and spent a lot of time with a difficult installation prior to putting in the toilet.

The installation was beyond professional. The toilets were not cheap $80 toilets from Home Depot. Jorge made sure to upgrade our toilets. The toilets are water savers (as are all new toilets), but these toilets have a wider flapper which creates a stronger flush. AND THE TOILET SEAT and LID are self-closing (no more toilet seat bangs in the middle of the night; and with a finger tap on the toilet lid, my kittens will not be able to drink from the toilet if we forget to lower the lid.)

When he was preparing to leave, Jorge noticed that the drain in the bathroom was slow. He asked me if I wanted him to look at it. He snaked the drain and re-assembled the drain under the sink. Now all of the bathroom sinks in the house are free-flowing! I am impressed that Jorge made himself available to take care of this additional problem at a reasonable rate.

Jorge is very customer-oriented, and his prices are quite fair. He explains everything clearly and concisely. He makes the time to address customer questions and concerns. I felt that I was a very special client. I am sure that all of his clients feel well-taken care of! We have asked him to get back with quotes for future projects. We have found our plumber!

If I could give more than 5 stars, I would.  The hot water pressure in my kitchen sink had decreased, but not in any other sink.  Jorge checked out the easily visible possibilities but was not able to find the problem.  He told me the options to increase the pressure but also said that he wasn't sure it would be worth the investment since there was still enough pressure. Jorge could have easily told me that I needed to do a major repair, but was HONEST enough to say he didn't want me to invest a lot of money if it wasn't necessary.  I would highly recommend Jorge and Drain Works for any plumbing needs - they are honest, prompt and fair!!

Based on other great reviews, we reached out to this company and I'm glad we did!

I called Jorge and he responded to my Yelp inquiry within the hour, as well as responded to the actual issue within 48 hours. We needed a valve stem replacement, which was such an old model we thought it would be impossible to find. Jorge was very professional, knowledgeable, helpful, and friendly throughout the course of the repairs. He was able to replace the valve stem and even caulked the affected area for us.

If we experience any other plumbing issues in the future, we would definitely reach out to them again! Thank you so much for such great service.

Jorge at Drain Works is very knowledgeable and responsive. He helped us fix our fireplace and clean the glass, and helped answer our questions about installing a mantle and more. He was able to come out within a few days of our first communication. Plus, he's such a pleasant guy! We will plan to go to Jorge as our first choice for our future needs.

I contacted Drain Works in the morning and they came to my home that afternoon to repair a leak in my water heater. Before contacting Drain Works I contacted my home warranty, yet the plumber they contracted was unavailable to come to my home until 2 days later! Even after informing them it was an emergency the earliest my home warranty's plumber could arrive would be the following day. I am so grateful for Drain Works' prompt, efficient, and affordable service. Since my water heater is behind my washer/dryer unit, Jorge even offered to move my w/d unit back in place after he completed the repair (although he didn't even move my w/d out the way, the fire department moved it the previous night so we could turn off the main water valve). I will definitely use Drain Works for future plumbing issues, forget the home warranty.

I had some questions about my water pipes and problems with noise.  In the past I had called WSSC twice and they came out and did not resolve the issue.  I called him and resolved it.  Gave me insights and education.  Professional too.  I will use again.

Jorge serviced the two fireplaces in my home.  His service was first rate.  He arrived on time.  He did a thorough assessment of my fireplaces and recommended the services needed.  His price was fair and he warranted his work for a year.

Drain Works is definitely a company I would recommend and use again. I called Jorge to get my gas fireplace working again after not using it for 3 years. He arrived on time which is a big plus in my book. He was able to diagnose the problem and even discovered a function of the fire place I had no idea about. He didn't have a particular part and went out to a local hardware store to pick it up.  He and his assistant were able to repair it fast and efficient. Couldn't be happier.

I'm very glad I found this company on Yelp. They came to fix our garbage disposal the same day I called them.  They didn't over charge and they explained everything.  Jorge and Robert were very pleasant and efficient. I will definitely call them again for any plumbing and heating issues.

There are not enough positive things I can say about my experience with Jorge and Drain Works.   He was very responsive from the get go.  He was out at the house within 24 hours for a non emergency service. Jorge was very quick to diagnose the issues with my gas fireplace (after hiring another professional who failed). He had the right part in his truck and was able to get my fireplace working that morning.  

Not only was he quick, but he was extremely professional and polite.  From his communication systems to his demeanor, it was an extremely pleasant experience.  He works very well with pets and goes above and beyond the call of duty.  Pricing was extremely fair.  Jorge is highly recommended!!

Prompt - I received a response within minutes of requesting a quote for service. Once I called him directly, Jorge arrived the same day to look at and fix the problem.

Clean - he had shoe covers and put them on without my having to ask him. I hate to ask, and I'm glad I didn't have to. He left the work area nice & clean. He even picked up some leaves that he had accidentally tracked in.

Informative - he listened to my explanation of the problem on the phone, told me what the problem could be. As it turned out, the problem was the initial installation and hard water issues.

Follow-up - after he was done, he made sure I could get the shower switch work. Sure, he had tested it himself, but he made sure I could turn the switch. For whatever reason, the switch on this particular model is a bit finnicky.

Fee - there's a $45 service fee (come out to assess the problem) which is applied to the cost of the repair. He was here for ~ 45 minutes. The cost to identify and resolve the problems (no cold water - installation issue; tub-shower switch stuck - hard water build-up) was $135.

For all of the above reasons, I would definitely call on Drain Works again for my plumbing issues. Thanks, Jorge!

As first time homeowners, we cannot recommend Jorge and the team at Drainworks highly enough. We moved into a new home at start of year and twice now they have bailed us out on issues that have come up to the point that we no longer bother with our home warranty. You can't put a price on trustworthiness. The prices are more than reasonable and you can feel comfortable that you are in good hands.

I chose Drain Works to handle all of the plumbing of my home remodel, which included a new bath tub, 2 bathroom sinks, 2 toilets, kitchen sink, gas range and dishwasher. I'm glad I did! They were very professional, knowledgable, and transparent about costs. Most importantly, my wife and I are very happy with the finished product. We will use them for any future plumbing and gas needs. I highly recommend Drain Works!

I got my sinks draining issue fixed, and got an explanation about why it kept happening.
I also appreciated him not trying to sell me a new toilet that I didn't need and fixing the one I had.

Jorge was great! He was friendly and helpful and the whole experience eased my worries about the situation I was in.

Jorge is fantastic. I had a major leak around my toilet but couldn't figure out where it was coming from. I reached out via Yelp and Jorge replied immediately and scheduled a time to come the next day. It was so easy to communicate with via email and text. He not only fixed the leak, which was coming from the water supply line, but he pointed out a few things for me to keep an eye on. Since he was there I also asked him to take a look at my disposal. He found a pretty significant leak from where it was improperly installed, offered to go out to the store to get a new one and come back and replace it right away. Then he tweaked the dishwasher to make sure it was draining right-at no charge! He clearly takes pride in his work, guarantees all his work for a year, and is my go-to master plumber!

Can't recommend Jorge enough.  He made two trips - after we botched the first appt - and then had the character to tell us that we didn't need the work done.  He said that he'd be happy to do it, but that we shouldn't waste our money.  How great is that?

For years I struggled with buying bottle water and it was always a pain carrying the cases of water in the house. Drain Works installed a reverse osmosis filter system in my house. The technician informed me that this is the same type of system hospitals and pharmacies use when preparing medications. I did my own research and the tech was %100 correct. My whole family now drinks more water and there is no more lifting heavy cases or having plastic bottles sitting around until recycling day. Thank you Drain Works.

I noticed my sink was (majorly) leaking and needed a plumber ASAP! Jorge responded to my request within minutes and was able to come the very next day - and was even flexible when I needed to push the appointment by a half hour. I appreciated his responsiveness, professionalism, and his ability to fix the leak quickly! And an added bonus: you can pay with credit card. I'd definitely recommend Drain Works and will be calling them again with my next plumbing needs. Thanks again, Jorge!