DB's Plumbing and Drain

I live in a fairly older house and each year have little plumbing problems. So, it's pretty much safe to say I've been through many plumbing companies. This year, as 2020 bad luck fashion, my laundry room drain clogged up worse than ever, it left me very frustrated and panic. I contacted multiple plumbers through yelp, and of them all, DB's Plumbing was the swiftest and patient to answer.
The whole process of making an appointment to having someone come out was easy and straight to the point. They called me imminently, reassured my anxiety that was creeping up, told me the soonest times possible that would fit my schedule. They texted me after the appointment, between and right before to remind me, send a picture of the technician, and the icing on the cake, they wore a mask, gloves, and even feet booties. (Many companies had problems when I asked if they wore a mask when working, its high peak in the pandemic and I have a highrisk child living with me)
Chris was amazing, he explained what the problem was and how likely my house had this problem. He was very professional and patient with all my questions. David also checked in making sure everything was going well during the appointment. I felt so well taken care of as if we were a long family friend here just helping me out.  
They take card and cash both, there is a $39 fee for an in-person consult. (i had an emergency appointment, I don't know if that plays a role)
De-draining my laundry room was around $376, which is a fair price compared to other companies I've come across. And with the customer care and service, it's an extremely fair price to pay.
I also was recommended for a bio-wash (?) technically it helps with the build-up in my old pipes, which was around $57.
I'm pretty harsh in rating services, but I highly recommend them, the best experience so far!

Requested a quote and paid $49, got an estimate only for things I didn't ask for. The extremely rule woman Missy who answers the phone repeatedly tells me the fee was waived despite us having a record of the payment and that another estimate will cost another $49. SCAM.

$500 to snake a drain!! What an absolute rip off. I should have looked more closely at the Yelp reviews before calling but I needed a plumber asap to fix the clogged kitchen drain for my tenant whose husband was on deployment and she was home alone with 3 small children.

Either DB Plumbing is ridiculously expensive or they took advantage of my situation knowing that I was an out of town landlord who couldn't say no since the tenant needed the sink repaired. It was a simple drain blockage that just needed to be snaked. They charged me $500. So beware.

This summer I hired DB Plumbing and Drain to address the french drains system in my front yard that was no longer draining water.  The plumber discovered that when the drain system was expanded (by a different company), one drainage pipe was left open and unconnected and then just buried leaving all the water from that pipe to flood the area.  The DB plumber  took pictures of the problems and worked over time to fix it when the crew found this surprise.  There price was very reasonable and the service and communication were impeccable.  The team was honest, hard working and efficient.  They left the work area spotless.  Working with DB Plumbing and Drain was one of those rare experiences where all my expectations were exceeded.

They charged $50 for an estimate that took two minutes, and gave a ridiculously high quote. The plumber was surly and unfriendly. Then he parked up the street from our home for twenty minutes and sat in his truck!

EDIT: Moreover, whoever they use to monitor Yelp posted a response within moments of my comment. You can read the weak, cookie-cutter response below. Notice it is the same defensive tone they use to respond to any negative comment, and an ocean of words to say very little. Terrible. Come to think, was that why the plumber parked down the street? Hmm.

DB's was great during our recent main sewer line backup. They were always easy to reach, punctual, respectful of the property and fairly priced. Very happy with their work and my interactions with them, highly recommend.

As always, great and reliable service.  Got to my problem sooner than expected.  Easy billing with pictures of everything they did.

So I hired this company to estimate changing all the pipes in my home before I moved in 2018 Jan. They charged me $39 something for just inspection and estimate. Okay. Then the plumber called me with a quote of $11000 and also told me my water heater is cold and dying. I laughed off and hired another licensed professional. Other company changed the pipes of my entire house for $5500 and said water heater is good. Fast forward to 2021, water heater is still working like a champ with $0 maintenance. Avoid them for large and planned jobs.

Update: They are saying I am not in their system so adding copies of bogus estimates which they gave me. While water heater is still working.

One star because my sink now operates normally as it should. Customer service from the person scheduling the appointment was great but service from the actual plumbers...awful. There's an s in plumbers because more than two had come multiple times to fix a seemingly routine problem.  My 75 year-old mother asked the first guy to wear a mask while in the house and he was visibly disturbed. Among other things he was to fix my sink which had very low water pressure. Upon returning home and checking the water pressure there was no change. I called him and he accused me of calling him a liar when he said the sink was operating fine when he left. I'm not a plumber but I know when you turn a faucet on, a normally operating sink has water that flows normally from the faucet. Mine did not and if he actually cared to check everything before leaving, he would've noticed. They sent another person who solved the slow flow problem but then there was a leak under the sink. They came a third time and finally fixed everything. I would add a pic of the rude, short, red bearded first plumber because the company sends a pic so customers know who to expect but Yelp will likely remove this review. The second plumber, who happened to be red bearded as well but much taller had better people skills but still had to return to fix the leak. Don't call these people unless you are ok with the job not being done the first time

Very polite and responsive however I thought turning off gas lever and adding a new shut off valve under the sink for ~$800+ seemed on the high priced side of things. That said I felt confident the work was done correctly.

I called to have DB plumbing come and see about replacing a p-trap in my house. I called on the weekend as it broke over the weekend and spoke with their answering service. The answering service let me know that they would confirm my appointment Monday morning. I got a text from the business saying they would arrive between 8 am to 12 pm; but I had requested 12 pm to 6 pm as I had other work needs in the morning. I called as soon as I got the text at 7:30 am to confirm the time and was again sent to the answering service that confirmed my time was 12 pm to 6 pm. At 4 pm on Monday the day of alleged appointment I called DB directly to see if there was any possible more narrow ETA time, at which time they claimed they tried to call me to say my window was actually 4 pm to 6 pm, I didn't receive any call. They then told me the answering service doesn't know the times so they give a big window, which seems to defeat the purpose of an answering system. I asked to confirm the phone number of file and they had the correct number. I was told I would get a text prior to 6 pm with the details of the technician and better ETA. I called back at 5:55 knowing the office closed at 6 and was unable to get ahold of anyone, it sounded like someone picked up and hung up. I simply wanted to know how late the technician was running so I could make plans for my work obligations if necessary. So I called again and was on hold until 6 pm at which time I was sent to voicemail. I called the answering service, apparently the only people who answer the phones, and they said they would send a message but that the office was closed so I wouldn't likely hear from anyone until tomorrow. At 6:30 I finally got a text message from the technician that he was on his way. I replied telling him not to come, I had wasted an entire day waiting on them and could no longer hold off on my work obligations to accommodate such a careless and unprofessional business. He said he was at another job all day and didn't even know he had my appointment. Had they shown up and I was not home they would have sent me a bill, but when they don't show up and ignore a potential customer all day they will of course charge you full price. Any business that would waste a customers time and refuse to communicate with their customers and not even apologize for the miscommunication will not receive any business from me. It's extremely disrespectful to ignore a customer and waste their time, just like it would be if I had left during the 6 hour window I was given and they showed up and had to wait on me. The technicians might be great but the office has no respect for customers or their time.

The quality of the work was fine, but they are pretty frigging expensive, and I think you could get the same quality service for less elsewhere.  I called three places for a simple job-one place gave me a firm bid of $275, one gave me a ballpark bid of about $250.  DB's would not give me a ballpark estimate, but I decided to give them a try anyway.   My mistake.  They wanted close to $400 for the job.  I got them to drop the price by about $50 and went for it because the guy was there, but still felt the price was too high.  They offer a service plan (which I think was about $400 a year) which entitles you to a discount, which makes me think their initial pricing is intended to either get you to sign up for the service plan or to subsidize their service plan.  They also have a low initial estimate cost, but  people shouldn't be fooled by that if their repair costs are excessive.

I had a kitchen clog sink and broken garbage disposal. I called DB Plumbing and Drain and was scheduled for the next day at 8am. Wyatt provided excellent service and took his time. What I thought was a minor clogged kitchen pipe was actually the entire kitchen drain line. Wyatt took hours to clear the kitchen drain line, fix the piping, and install the new garbage disposal. I truly appreciate his hard work and he explained everything. Wyatt deserves a bonus plus a raise!

Trevor did an awesome job! Give that dude a raise or something please. He was training an apprentice too. He took care of the job, my concerns, and the clean up extremely well! They also replaced the lower half of the PVC pipe, check valve, and cleaned the sump basin. Although the price the company charges is a little higher than your average Joe Schmo, the convenience and quality of the work is what you get and that's important. They were done quickly too. Gotta hand it to DBs they are a solid company from the admin folks, to the plumber to the people they train. Nice job DB!  

Price $571 for labor listed above + parts.
Sump pump replacement.

I paid $39.99 for an initial estimate to investigate a suspected broken water line and was provided a quote of $8,397.86 to complete the work.
I had a HomeServe warranty...and they chose another Contractor at a total cost of $1,050.00

Obviously, I will never contact DB for repairs again...and would suggest potential customers seek additional quotes before committing to services.

We needed our washing machine drain snaked and they were able to squeeze us in very quickly upon calling late on a Friday night for a Monday service.  I liked that their window was only 2 hours and they sent email and text notifications.  They were very professional, efficient, reasonably priced and easy to work with.  We would use them again.

DB's Plumbing and Drain responded and delivered fast, honest and professional service to my home. I am so happy we stumbled across this company and would definitely recommend them if you have any plumbing problems.

Duncan from DB's plumbing arrived on time and quickly assessed our plumbing situation and offered several services when I declined some services he showed me how I could easily fix the small issue myself he offered a 10% discount on the other work and quickly got the work completed We definitely recommend Duncan and DB's plumbing

Hired this company for some simple toilet installations. They do what you ask and advise you on critical changes that could save you in the long term. They are pretty expensive but they will do the job correctly and efficiently.  Given the shortage of skilled labor (like plumbers) since Covid 19 they are probably just doing what they need to keep talent.

Already left a review on google reviews but service was great so I thought I would come on here and share! Shane D came out to our home and solved everything in a timely and professional manner. He took the time to explain everything to us at the end and was hard at work the whole time. Definitely not disappointed with the service or company. Will be recommending DB's plumbing to our landlord again if need be!

DB's Plumbing took care of my plumbing needs quickly and professionally.  They provided great customer service both setting up my appointment and also when assessing and fixing my garbage disposal.  Special thanks to Seth for going the extra mile and providing me with pro active tips to keep my garbage disposal working properly.

It was very easy. My gas hot water heater had a faulty T&P valve that needed to be replaced. I scheduled the appointment in the morning and they came out the same day. The cost to do the job was reasonable.  Aaron F., my technician, explained what he was doing every step of the way and also mentioned that I might need to get my pipes over my hot water heater replaced in the near future.  He also provided an estimate to do this as well but didn't pressure me to use them. I appreciated that. Since I am a novice, he explained all of the valves connecting to my hot water heater too. I was really glad that he did that.  I will definitely call them in the future for other jobs.

Trevor has been out twice to rebuild a bathtub faucet, replace a sink faucet, install a garbage disposal and a pressure reduction valve. We will have him back soon for two more projects. Each time he's been knowledgeable and friendly, and performed excellent service. The company's pricing is reasonable and responsiveness is excellent.

Chris G showed up on time and replaced our hot water heater within a few hours. He was amazing and knowledgeable. Thanks for bringing your talent to our house. We recommend to anyone in the area.

A technician came over exactly the time they quoted me and fixed our toilet. Great work and very responsive

I can't speak to their plumbing abilities, but these guys truly were lifesavers. My cat climbed into the air ducts and when all the HVAC companies said they couldn't help, DB's Plumbing and Drain came to the rescue. I can't thank the tech that came out, Aaron, enough for his determination to find him. They used theirs snake camera to shift through the ducts to find him, and once he was found, he went above and beyond to help me get him out. Thank you so much.

Called DB Plumbing & Drain for an appointment.  The Scheduler was friendly & professional. Our Plumber was Ronnie.  He was on-time & professionally had all the appropriate Personal Protection Equipment (mask, gloves & shoe covers). He was very knowledgeable,  he quickly assessed the situation & explained in detail what what was needed. The price was reasonable & worth the service. The overall experience was Awesome!

They were able to come out and fix my leaky pipe on the same day! Super fast service, personable, and he cleaned up everything before he left (even brought his own trash bag to remove the drywall!) Highly recommend!

I worked with Ronnie over two days to fix a flood in my basement. He was super nice and informative. Very respectful of our space and COVID safety. It has been about 2-3 weeks since he came and all is well! I will be working with them in the future!

Looking to have an erosion solution, connect to three downspouts and a sump pump, then direct the water 25+ ft from the house.  Called DB for a quote and DB wants $40 to provide a quote and let me know if they can actually do the work?  No Thanks ...

The technician completely overpriced what was needed, there was a slow leak under my sink and he said he needed to replace the entire garbage disposal for $500 (even though the disposal is new). That didn't seem right so I got a second opinion from another plumber and told me it was just installed incorrectly and he just needs to re-install it and the labor will be $150. Saved myself $350 going somewhere else.... don't let anyone try to overprice you. I am a younger woman and maybe that's why he tried to do that who knows, but I'm not an idiot. Go somewhere else that's fair to you.

Trevor came out today to fix our toilet and did a great job. He was efficient, courteous, professional and safety-concious. He offered tips to address issues in the future, and some winterizing 101. The price was incredibly reasonable compared to another quote we received and the work was done quickly. Trevor made sure to leave the work area clean, and checked for other trouble areas. DB's will be our go-to for any plumbing issues in the future.

This is the second time we've had service. This time we had a gaping golf-ball sized hole in our laundry tub drain pipe. Couldn't run water or do laundry. After band aiding a couple times , called DBs. Duncan came out and tried a work-around bit because of the age of the concrete tub itself and the material used on original drain, fix was not possible. Only solution was to install a new tub. Duncan and Trevor came for the install. They had to demolish the old concrete fixture, haul it piece by piece upstairs and out in the pouring rain. They reconfigured some piping and Installed a couple new valves. We expected a 2+ hour job but it took less than that including welding and installation. The ONLY thing left a bit undone was a better clean up of debris on the floor. BUT we love these guys and will continue using their service!

Today we discovered our sewer line was backed up into our basement! OH, THE HORROR.
However, after recalling a friendly plumber experience at our business, we reached for the phone & called up ol' DB's Plumbing & Drain.

Within an hour a professional & knowledgeable member of DB's team greeted us at our door. WHEW. What a relief! Especially when there is sewage involved.

When you're dealing with this type of (literal) sh*t, it's hard to care how much something costs, because in the name of all that is holy you just want it to be fixed! But, even with that inflated-sense of bank account, we found the pricing to be TOTALLY REASONABLE.

So, if you want a company who is upfront, does it right, reasonably & with a smile on their face, this is the one.

Just moved in and quickly realized our basement STINKS!  We spent a couple thousand dollars trying to figure out where septic gas was coming in.  Two other plumbers and a septic company came out, charged us, and left without being able to figure it out.  These people all said they checked the pipes in our house and there were no leaks.

From the first couple minutes we noticed David had more knowledge and experience than the others.  Within the hour he located 3 large holes in our pipes at various locations! At one spot there was a section of mostly-rusted-away rebar extending through both sides of the pipe- leaving 1 holes.  These we quickly and expertly repaired.  Our basement smells great now- we are able to enjoy our family room!!

We will NEVER use another plumber!!

Shane was so nice! We're in the process of moving and the part arrived on time! Thank you DB's plumbing.

My water line to my fridge broke this morning. Call DB Plumbing and they were very pleasant on the phone and easy to schedule. Window scheduled for was 1-3pm. Trevor showed up right at 1pm and got to work. Very professional and friendly. He finished with 45min and did a great job. Highly recommend!

Bought a new natural gas grill. After delivery, I smelled a little gas coming from the fitting outside of my home. Called DB's the next day and they sent Shane over. That dude is a straight up pro. Replaced the entire fitting with some next level hardware. It looks great and knowing I have a new  leak free setup allows me to grill with confidence knowing I'm not going to blow me or my house into next week. I've read some of the reviews about pricing. I'm a firm believer in you get what you pay for.....Professional, quality work is something I'd gladly pay a premium for.

Fixed a clogged sink drain with a lot of grease buildup over a 20 year period. Now the water drains properly and they did this job at an affordable price and offered us a discount.

I don't get Guy B's review, for a few reasons.

1) If the price wasn't worth it, then they didn't have to take the job

2) Gas work is dangerous as hell! It's a LIABILITY for a company bcuz if something goes wrong, the house can blow up. The cost of that just for liability alone, to even TOUCH the job, is worth the $400 alone.

As a scuba diver myself, I know that even with the most highly trained diver, sometimes equipment can malfunction or extenuating circumstances can occur that put the diver in a challenging or dangerous spot. And even the most professional trained cave divers sometimes do die (have an accident leading to drowning).

This doesn't mean the diver- OR in this case, a gas company- is unprofessional, or not skilled etc. It just means that equipment can malfunction and even the best person may once in a blue moon, make a mistake.

I don't think Guy B- in all his glory- would mess with a gas pipe that could blow up a house for just $100 bucks. If that's his thing, then hey, but I seriously doubt it.

Anyway, I don't think his review is reasonable whatsoever; I feel like he probably just doesn't understand or care to understand plumbing and gas, or respect the liability and seriousness of a job of that magnitude; so I wanted to give my 2c on it

I had this company fix a leaking pipe at our home and they did a good job finding the leak and stopping it within an hour. It was within the Insurance's companies expected cost so their pricing seems normal and fine. The service tech was friendly, helpful, and professional. I agree with DB's that some people just plain old fashioned hate blue collar people and think they don't deserve to earn a fair living like everyone else in this area. And that's a shame

We highly recommend this company! They were timely, knowledgeable and very professional and customer oriented. Chris was great! We would definitely hire again.

My house had gas leak at the valve next to the fireplace. So we needed a gas plumber to come in as soon as possible, be honest, and professional. The first time the gas plumber came, he charged me $258 for diagnosis of the leaking spot, taking out the broken valve and putting a cap at the gas entering end. That is fine. And at that time, he said the total would be $500ish including today's payment when he finishes the whole work (put a new valve back and connect the pipes) next time. When I made the appointment for the second part of the repair, the front desk lady told me according to the quote she can see, the total would be $550 including last time's payment. Okay that seems fair. So I had them scheduled to come back 3 days after I made the call. When the gas plumber came, he said the total price is $800+, and we need to pay $500 extra today. And I said nobody told me this quote at all before you told me today, and during the whole 3 days after I called, nobody updated me with this new quote, that's why I had you guys come since everything was around the price range both people previously talked about. And he said he would talk to his manager now to see if they could give any discount. He came back and said the total would be $590+, and if we chose not to do it, we would be charged $39 for them coming here.

His argument for this ridiculous price increase was that  he's not familiar with the computer system and the billing company already put the price there but the front desk could not see it, and at this point, I think this is kind of scam and bullshit. I had to pay that $39 to let them leave my house... Now we can live without 39 dollars and them wasting our time with this numbers game to push you with high price at the end to make you feel like you have no choice but to do the repair then. However, I just don't think a previous quote from 500s to all of sudden high 800s seems like a marketing gimmick that worked before to anyone else but I didn't buy it.

Therefore, if you want to work with them make sure you know that they can change their mind about pricing at the second visit. They will make you feel pressured to fix it.

Will not recommend this place nor will work with them. Not open book with their numbers and their prices fluctuate tremendously. How can anyone trust that? You guys decide.

We had a truly wonderful experience using DBs Plumbing and Drain this week. The professionalism exhibited by Trevor, and the outstanding treatment he provided left us in awe.  Trevor quickly diagnosed our problem.   He immediately knew that our small water pressure issue was the symptom of a much larger problem--an old water heater.  Trevor described our issue very thoroughly--much like a doctor, and singlehandedly installed the water heater within a matter of hours.  DB's pricing was very reasonable, and frankly, a bargain for the quality of the work.  We can't say enough good things about Trevor, and DB's.  We will DEFINITELY call DB's next time we need any plumbing issue.

Many issues with a recent whole house repipe. I was recommended pex which was not a choice i would have made on my own. I wanted copper but was told pex would save me on drywall repair. More on that later. The workers were great guys. Showed up on time and completed the pipe work on budget. There are issues with the work though. First off they were cutting the drywall with hand saws rather than spinning saw. Makes for longer completion time and sloppier cuts. They did not cut stud to stud they just cut holes that are uneven. Even after asking for them to square the holes off they were still very sloppy. This adds to drywalling time. Now for the really bad. They removed an entire ceiling in my home in the laundry room unnecessarily. The drywaller told me that it could have been done with a small hole. Before they left i pointed out my dissatisfaction with the missing ceiling and would not sign off on the work as satisfactory. Now for the awful. The owner of the company then went on a tirade on the phone and with more than 10 emails in less than a day threatening me with the sheriff telling me i was berating him telling me this was personal because i would not sign off on work without getting my drywaller to look first to estimate the damage. Mind you i paid less than 24 hours after the work was completed. They sent me an invoice with pictures of the work that showed all areas except for the ceiling. The owner agreed to give me a $300 credit toward the cost of drywall repair if i would sign off on the work and threatened to rescind this offer if i did not accept it without consulting the drywaller first. He was very unprofessional and heated for no good reason. Ive been told by this drywaller that the actual replacement cost of that ceiling will be $1400 and that his company does the same work eg whole house repipe with pex for the exact same amount they did it for but they replace the drywall as they go for no extra charge. Very upset that they only sent out 2 guys to do the work one who seemed to be training and that i am ending up spending an extra 2-3000 dollars on this job unnecessarily. I hope this review saves others the time money and headache that i am having to deal with.
*UPDATE* Look in the comments for photographic proof that they removed too much drywall. The invoice sent to me on the 10th reflects a $300 credit for additional drywall removal. The invoice he has pictured is the one I received the next day, after paying $7512. And a warrant in debt was filed less than 1 week after I paid this company that amount of money. All I asked for was time to get a second opinion on the work. I have had to deal with this litigation for over a year because they hired a lawyer to sue me for $300. Yes, you read that correctly. I paid this company $7512 on the day the work was completed and less than 1 week later I was served a warrant in debt from the sheriff. Yes, this company has been suing me for that $300 for over a year and hired a lawyer who is trying to collect over $4000 in attorney's fees as well.  Yes, all of this is after acknowledging that they removed too much drywall.

We are so impressed with the quality of the service we received from DB's Plumbing and Drain. Everything from the first contact by phone to schedule, to the texts explaining who was coming (including photo), to the service call itself was seamless! Tommy arrived right on schedule and promptly took care of our issue, first explaining two options and sharing pricing for both. He also took time to answer my questions and offer solutions. Having had a not so positive experience with another local plumber years ago, we are happy to have found an honest, reasonably priced family owned business to support. Highly recommend!

Very professional and knowledgeable took all safety precautions and did a very good job

Outstanding business and great service. On his first visit he assessed the situation and offered suggestions since we weren't sure what we needed. The service provided was efficient, and he did a very thorough job replacing our old hardware. Was pleasant to work with and will be using them again. Thanks DB's plumping!

We had a mixed experience with DB's Plumbing and Drain. Our gas water heater broke, and our home warranty company enlisted DB's to come take a look at it.

PROS: The two plumbers who came out were very friendly and really seemed to know their stuff. They explained everything that needed to be done in layman's terms and were in no way pushy about non-essential repairs. They were patient with our questions about the repair process.

CONS: When DB's gave us their estimate, we saw that they hadn't planned on pulling the required county permit to replace a gas water heater. We asked them to do that, and the charge was going to be $375 for a $108 permit. That seemed high to us, so my wife offered to pull the permit for them. We couldn't get in touch with them quickly after that, and our home warranty company called later that day to say DB's couldn't help us because they don't do upgrades (we had requested a 50-gl heater to replace the broken 40-gl heater). That was frustrating because we'd been working with DB's for several days, they knew we wanted a larger water heater, and they never said that would be an issue.

We ended up going with a different plumbing service (who pulled the permit for $200). DB's didn't work out for us, but their plumbers did seem knowledgeable and were pleasant to work with.

Not a good experience in my case! Price is very expensive. I asked to give me a quote when I made an appointment but they didn't give me one. They charged me just for tech to come out and take a look at the plumbing issue I had.

I HIGHLY RECOMMEND Dbs plumbing for any and all plumbing needs!  Trevor and Tommy were at my home yesterday to camera my sewer line, to determine if/why my line was holding water.  We were able to see a few other issues; enough for me to call my insurance company to come out.  Both Trevor and and Tommy are extremely professional.  They were efficient, thorough, and answered all of my questions.  They reassured me that, while I likely have an issue with my sewer line, that I wasn't looking at a near-term emergency.  As a home-owner, I appreciated their honesty and won't hesitate for a second to call on Dbs for my plumbing needs.

After reading the bad reviews and not letting the positive ones cloud my judgment, I do think the cost/quotes at this company is a bit suspect. Seems like the main concern, based on the few negative comments, is the cost of service. I felt the same way regarding pricing. I knew I overpaid because Ive had the work done before by a another well known company and their price wasnt as high. Other than the price, I do think they know what they are doing and are very professional when they are doing the work. The tech was nice and helpful. Overall, I would say if you are desparate to get the work done fast and done right and you dont mind paying the extra money, even if you can through another reputable company, this place should be ok. But definitely get more than one quote if you can if you have time to do it.

I had a great experience with Shane, the tech. I hope talked to Tommy, an experienced tech who answered the phone and helped me get a same-day tech out to my house to troubleshoot my sump pump. Shane came and was extremely knowledgeable. It was quick and easy replacement and he treated my house with care.

We had to have the fire department respond for a gas leak. It was ultimately determined that the oven gas line and the connection valve needed replacement. After checking reviews on the internet my wife selected this company. They were exceedingly responsive. They arrived within about 30 minutes of our call. They sent a photo of their plumbing technician prior to his arrival.  The plumber Shane was polite and at all times remained polite and pleasant. So far a great choice.

I explained to him the task at hand and he gave us an estimate of $442.00. My wife and I were kind of shocked that it was so expensive for what looked like a fairly straightforward job. When we hesitated, and told him that we were reluctant to have him do the job, he immediately offered a 10% reduction. We asked him why it was so expensive, he explained that he would have to turn the gas supply off at the outside gas meter, replace the parts, and then turn the gas back on and relight the pilot lights in the house.

When we asked how long it would take, he said that it wasn't the company policy to bidbased on time, but by the job and its complexity, but that a job of this nature can take as long as two and a half hours.

He was done in 32 minutes, and that included two trips to his truck. The bill was $396.00. So, an hourly rate of $ 796.00 an hour. He did not have to shut the gas off at the meter. All of the plants and flowers that surround the meter were undisturbed as were the cobwebs on the meter.  

I'm a capitalist I'm all for a person making a profit, but that is ridiculous.  When my wife called and spoke to the manager, he was respectful, but totally unapologetic. Four hundred dollars is not going to send me into bankruptcy, but I imagine there are some struggling folks out there that would be put in a very hard place.

We have used DB prior to this, but I promise it will not happen again.

The service response was quick, but the cost for repairs is extremely expensive!  

We had the technician come out to fix two valves (kitchen sink and bathroom sink) that were leaking and unclog a toilet.  He took more time on the tablet to see how much we were going to have to pay to fix the repairs then the actual work completed!  Note: this included the time for an estimate for potential other work that we may want to accomplish in the future, but overall the time spent on the tablet was overboard!

When the repairman left, the toilet was still clogged and suggested after we spent over $600 for the total repairs (over $200 was to NOT unclog the toilet) that we should spend additional $1,000 + to replace the toilet AND still couldn't guarantee that the problem could be solved!

We contacted the manager David B to see how we may be able to proceed and he was extremely rude (emails to view if interested)!  

Don't waste your time and hard-earned $ on DB's Plumbing and drain, I would seriously suggest to use another plumber in the area.  VERY disappointed in this company!

We called DB's out to look at some very poorly done plumbing work in a house that we had just purchased. Michael came out and was very thorough in his initial evaluation. He explained everything that was wrong and how he would go about fixing it. He was very respectful. On the day he came to do the repairs he arrived early in the morning and stayed clear through until midnight making sure that all repairs were done correctly, documented correctly, and working correctly. Hands down one of the best services I have ever had the pleasure of doing business with. Would highly recommend this company to anyone who is looking for a plumber.

Would NOT recommend this company- we asked for repairs that were not completed. They did not fix the problem 700 dollars in charges then wanted an additional 350 to fix what should have been repaired on the first trip. Management not at all helpful to reconcile issue.

Tommy was great! Very knowledgeable. Would highly recommend. Came the next day at 8am due to the situation not being an emergency.

I have Toto toilets that had begun to 'squeal' and leak.  I checked out the reviews on Yelp and decided to send a message.  I had a call-back very quickly.  I didn't recognize the number so once I listened to the message from Rachel I call back.  She indicated they had someone in the area (Old Town Alexandria) that afternoon and we set up an appointment between 5-7:00pm.  Chris sent a text message (with a photo for security) indicating he was en route and would arrive soon.  Was a great experience!  Everything about the process was professional and I'll definitely contact DB's again if I have any further issues.

This is my review of an area plumbing company. One of the homes I'm managing is for a friend. When they moved in, there were leaks in the pipes from the house being unrented until the owner decided what to do with it. It was late in the day and I didn't want them to be without water when they moved totally in, so I googled plumbers. They were the first one that could come out the next day.

I received a call telling me what he had found; several leaks in various places and a rusted water tank. During this call, he said he would like to rent the house. I told him it was already rented and he said that I could tell them I changed my mind and rent it to him. This was after I told him I had a signed lease and even if I didn't, I'm not the type of person to go back on my word. Against my better judgement because I loathe dishonest people, I gave the go ahead.

Next phone call I receive, he tells me that there is a leak in the tub and he will have to tear out the front of the bench that was connected to get to the tub. He stated there was no other way to get to it. Since I couldn't be there, a realtor friend of the tenants was there to let them in and answer any questions she could. She was surprised that he was on the phone most of the time and didn't start on the work (other than looking for leaks) until his buddy showed up. He had a different company logo on his shirt.

On this same phone call, he tells me that there is a mold problem in the house and no one should be renting it and he would give a recommendation for a remediation company. I told him, I would look into it myself. Funny how he goes from I want to rent this house to no one should rent it. Yeah, I trust that. Turns out there was some mold on the basement wall. It washed right off and has not returned. There was not a mold problem that would need a remediation company.

The realtor was outside, but could hear them talking. At one point, he was going over his checklist and yelled to his buddy, is the tub fixed up there. Buddy yelled back, yes, it's all done.

Tenant goes over the next day and turns on the tub and it's still leaking. I went over to see the work that had been done. In looking at the tub, the wood on the front of the tub, had 4 screws that could have been removed and then removal of the bench panel could have been removed without destroying it. They had not touched the tub leak; however, they did fix a pipe leading to the sink. He insisted that if the tub still leaked, the house would be flooded and the water would have to be turned off at the main, leaving the house with no water. I told him the water to the tub was turned off, but he said that wasn't possible.

I called and left a message for the owner to please call me, which he did right away. After telling him I was disappointed with the work that was done, I asked when he could come out and take a look. He replied that the office hours were 9 to 5. I asked if he could come out either after 7 at night or on Sunday as I wanted the tenant to be there, since he had a better idea of what was going on. In addition, I wanted the realtor there so she could tell him what happened first hand. Also, as the conversation went on, I felt he was very condensending to me and felt it might go better with a man there. He refused and would only state that the hours were 9 to 5. I said I understand that, but since he is the owner, he could work whatever hours he wanted. Nope, would not do it.

He said that the buddy that showed up was actually someone that worked for him on an as needed basis, but that he wasn't there to help his employee, he just was there.

Everything, I said to him was turned and, in so many words, felt like he was calling me a liar and that I was the one that was wrong. At this point I was very frustrated and needed to get off the phone as I was getting nowhere anyway.

I gave up on having the tenant or the realtor there and scheduled it for during the day. It was a waste of time, as he was just the same in person. Nothing his employee did was wrong, except he would tell his employee not to have his buddy come to any more jobs. After telling me I didn't pay to have the tub leak fixed, he said he could give me an estimate. I laughed and said no, there is no way I would be using his company again. He said then why am I here? Why did you call me? I said for him to look at the work his employee did and talk to him about everything. He was upset that I wasted his time. Well, he wasted my time and almost $3,000.

I debated leaving this review, but feel that his customer service is the worst I have ever experienced. The company is DB Plumbing and Drain. They have 5 star reviews, however, if you look at the 1 star reviews, it is enough to verify my complaint and the fact that they are always quick to blame others. There are so many other companies out there; I suggest you try one of those.

I have a water heater that was leaking and dripping water in the room below.
As it was under home warranty and as it was urgent , I was referred to DB Plumbing by the warranty provider to assess the situation.  Plumber arrived on time and checked things out and could not identify the problem.  He said they would get back to me in 24 hours with a follow on.  After 26 hours having received no call I called them - the reply I got was that they were not able/interested to do the work.   Wow...  Meanwhile I am living another day with no water and ongoing cleanup as I find someone else who can help.

We had some water leaking into my garage and we could not figure out what was causing it. We had to shut off our water, pack up the kids and go to my parents house.

I called 4 plumbers, all booked solid. I called DB and they were booked solid too but they called me a few minutes later and said they could squeeze me in! Thank God!

They showed up in the time window they gave me and got straight to work. We were able to determine that the leak was coming from my neighbors condo.

Thanks DB!

We needed our sewer drain evaluated with a camera in order to respond to our home inspection while selling our house. This needed to be done quickly.  I called at 5:30 in the evening and was able to schedule an appointment for the next day.   Rachel who scheduled the appointment was very polite and helpful.

The next day Chris, the plumber, arrived on time.  He explain what he was going to do.  He did a very thorough job and answered all of our questions.  We will definitely use DB's plumbing and drain again and highly recommend.

We had a problem with our kitchen sink pipe and David came out to hydrojet, the very next day after I called! I found the company because of the great reviews, and they certainly lived up to them. David and his team were fast and so thorough. They explained everything and when they were done gave us tips in how to maintain our pipes. We were really impressed and I highly recommend them!!

Very quick response to my online inquiry.  DB's Plumbing advised that they do not do the specific work that I was looking to have done (major bath remodel), but they offered to help with installation of items they do handle. I will contact them again for future plumbing needs.

The faucet in my Son's shower stall came apart as we frantically cleaned the bathrooms during this coronavirus threat.   We couldn't turn the shower water off, so we left it running.   Didn't want to shut off the water to the house in the middle of this health crisis, so we jumped on Yelp and asked for quotes.   Got 5 responses immediately with most of them offering a Monday appt. (this was Friday night).  DB's offered us an immediate emergency appt., but we declined and scheduled them for the next morning between 10-12 p.m.   Got a confirmation text that evening and another text in the morning telling me who was coming to my house (with his picture) and what time he would arrive approx.   Michael Davis arrived just after 10 a.m. and everything about his service was professional from the truck he pulled up in to the uniform.   Michael was thorough and polite as he explained what our options were and immediately took care of the problem.  The completed invoice he emailed included pictures of what he had done throughout the process!  I'm so glad we choose them!

They responded quickly to my request as far as appt the agent was professional and friendly. The job was done quickly and so far correctly it seems. I would definitely use them again.

These guys are amazing, courteous and explain their process from start to finish.  
Rachael was prompt in making an appointment for a time that worked for me and let me know I'd be receiving an email confirming the appointment, as well as a picture of who my technician would be.
Tommy arrived and promptly addressed who he was and the company he was with.  He was friendly, well equipped with all necessary items for the job and happy to answer all my questions.  He addressed and resolved the issue I had called about and then made some suggestions as to how we could run our homes water usage more efficiently.  Before leaving he offered to put together estimates of what the suggestions would cost and then left us with his card in the event that we chose to make some of those changes....which we will.
We will always use DBs plumbing and drain in the future, for sure.

I would definitely recommend DB's plumbing if you have any work needed. I had some issues with my toilets and Tommy knew exactly what the issue was within minutes after I had spent some time messing things up on my own. He also gave me some tips in the future that were helpful. Pricing is not bad and they were promptly on time with all that was needed for the repair. I will definitely have DBs on my quick call list for plumbing needs. My neighborhood is also a fan as we pass the word on to each other about good businesses.

Very satisfied with service provided buy DB's. They replaced our main water line and a toilet that was leaking for a very reasonable price. Chris was great!

Outstanding customer service. David, Tommy and Chris were professional and responsive.  My first time using the business but definitely not the last.

Great experience from my first inquiry call through the completion of the work. Shane was knowledgeable, friendly, and honest about the different options available for my situation. Price was fair for the quality of work, and everything was finished quickly and cleanly. I also appreciated that they had a modern and helpful back-office, including paperless billing. Highly recommended.

You guys came out on a holiday weekend (Friday after Thanksgiving), AFTER 7 p.m., when no other plumber was available until the following Monday, to fix a main line leak in my house. We couldn't use sinks, toilets, showers without it flooding the basement. Thank you! Our DB plumber was friendly, professional and efficient even after working all day with everyone else's plumbing issues. Thanks for going the extra mile.

NOTE:  Also, from a safety standpoint, I really appreciated the email with the photo and name of our plumber so I knew what to expect when he arrived.

Even if your handy it pays to call in the experts. I am an auto mechanic and would say I'm pretty handy on fixing things.

Well at our shop we had a faucet that would always leak, we could not seem to fix it. DB's came out, he had to make 5 trips back to his truck to fix our faucet that came from who knows where (cheap no name brand).

They had the parts needed to fix this thing and saved me at least 5 trips to Lowes, and the part he needed to fix it are not available at Lowes.

Thank you DB's Plumbing,

ST Billingsley
Owner
HomeTowne Auto Repair and Tire

I highly recommend this company.   Shane came out and replaced our water heater.  He was prompt, professional and extremely knowledgeable about the replacement of the water heater.  I will for sure call them again!   Very reasonable prices too.

It's never a good situation when you have to call a plumber. But let me tell you, if you need one, these are the people to call! During one of Virginia's coldest weeks, despite being inundated with burst pipe calls, they rushed to my home with same day service. Everyone else was telling me I would have to wait at least three days! Not only was I treated with empathy and courtesy by Jenn, the office manager, but the expert, David, echoed that respect in person when he quickly determined where the water came from and fixed the problem. God forbid, I have any future floods or plumbing problems in my home but if I do, I will call no others. Thanks to them for their part in getting my basement back to normal!

Had a refrigerator that needed to be installed.  The technician arrived on-time started installing the refrigerator and while installing he noticed that the water line for the ice maker needed to be replaced, he had everything on his truck to fix the water line.  The price was very reasonable and the technician was very knowleable about my refrigerator.  Would recommend DB Plumbing.

I used this service today and know that I made the right choice. They were prompt, efficient and professional. Made me an appointment the day after I called them. Know that I was offered a same day appointment but I was at work and couldn't accept it. Had the pleasure of meeting Shane who was not only knowledgeable but friendly. Got in and got out in less than an hour with the problem fixed! I will definitely use them in the future.

Matt was able to diagnose and fix my plumbing issue quickly. Very knowledgeable and he even arrived early. My friend Ashlee recommended DB's Plumbing and I'm glad I contacted them.

From the initial contact, DB's was extremely professional and polite.  They arrived during the time stated and did an outstanding job making the repairs.  In addition, David recognized the sump pump needed to be replaced and simply made a recommendation.  I didn't feel pressured at all and due to his experience and not wanting any potential problems in the future, I asked him to replace it.  David is an expert in his craft and cares about the customer.  These traits are hard to find.  DB's has a customer for life!

What an incredible experience from start t finish.
After a Christmas Party I had to call DB's plumbing for an emergency repair. I initially spoke to Melanie on the phone, she spoke clearly and understood the urgency of my problem. She was very helpful in telling me what I needed to d until the technician showed up.
The repair went smoothly, the technician was well spoken, clean cut and polite. He made sure to cover his feet before entering my home and cleaned up after the repair as if he'd not been there at all.
I received a follow up phone call form Melanie to insure the repairs went smoothly and that my expectations had been met.
I would recommend this plumber and have to anyone who ask. its important to me that business's operate with care and integrity, that a business treat me with kindness, respect and are compassionate to the problem. Db's plumbing is that company. Great staff, great service and local members of my community!
Thanks DB's plumbing!

Friendly, knowledgeable staff. My water heater broke and they were able to come out same day, provide me options, and get it fixed. I would definitely use them again.

Even though the technician was late, they deserve 5 stars. He called me to let me know he would be late due to another emergency. He was very apologetic and got the job done quick. Seemed a little pricey, but oh well. Glad the issue was fixed and now I can go to sleep with peace of mind. I will recommend them to anyone. Professional, polite and effective.

We had a plumbing problem at our shop on a Wednesday night.  The toilet was not draining properly.  DB came out the following day about noon and ran a camera to diagnose the problem as grout.  Apparently, some contractor dumped unused grout into the piping which set up and eventually let to clogging.  DB then used a high pressure water jet to break up the grout and flush out the system.  DB was very professional and explained their work as they went.  We are really happy with their prompt service and professionalism.

It's rare these days to find such an honest and affordable service provider, that also offers the highest level of competency. DB's Plumbing and Drain was the first company I called when my plumbing project became more than I could handle. David was able to quickly assess what needed to be done, provide me with options including different materials to use, and explain to me what the lifetime of the parts may be. I was able to make a very easy choice on how to proceed because of his honest and expert input. He and his specialist made swift of work of it all, and invent had to think about my leaking pipes since. They took pictures of their work site before and after, further building my confidence in their ability. If you need anything from basic faucet repair to entire water line replacement, there's only one option. DB's Plumbing and Drain. Their work is truly done right the first time. I'll recommend them to any and all in need of plumbing services.

David and his crew have been to my home for emergency and routine service. In each case I have been very pleased with the results, their professionalism, and pricing. I would recommend them to anyone.

Thank you all so very much for the prompt, courteous, and OUTSTANDING service you provided in replacing my gas hot water heater.  My son called you on Sunday night (7 Feb) and left a voicemail, all the way from Florida for me and you called him back promptly at 8 am on Monday morning.   First of all, we were very impressed with how promptly you called my son back, and all the way in Florida.  That right there speaks volumes about your company.  My son provided you information about my problem and you gave him the answers he needed.  He said that the gentleman he spoke with was very knowledgeable about his work/business and that impressed him even more (my son is in the home repairs/remodeling business, himself).  My son called me Monday evening and told me everything and he called me back on Tuesday morning to tell me that Tommy would be at my house to replace my gas hot water heater at 2 pm that same day.  I left my office to head home and at 4 minutes to 2 pm Tommy was pulling in at the same time I pulled in.  He was very friendly and introduced himself, came in and went right to work.  He had my gas hot water heater replaced in no time flat, cleaned up after his work and left my house looking spic-n-span clean.  I was very impressed with the entire experience.  The work was quick, complete and didn't cost not one penny over the amount that you had quoted my son all the way in Florida, with a discount to beat the boot! YOU GUYS ROCK!!!!!  THANKS SO VERY, VERY MUCH, AGAIN, FOR YOUR OUTSTANDING SERVICE WITH A SMILE!!!!  I know who I'm going to call for all my future plumbing problems!  As they say in the Army, HOO-AH!!!!!!