C B Lucas Company

My indoor coil failed. My home warranty providers technician said it was a TXV valve. It didn't sound quite right, so I went to CB Lucas, and Eric came out and diagnosed it as an indoor coil failure. I decided to go forward with the repair on a Friday, and they had the parts on Tuesday. Eric is a great technician and is worth his weight in gold when it comes to HVAC repairs. Give Big Eric a raise! He deserves it for all the time he has spent with my HVAC System!

Came out to diagnose an AC issue we had.  CB Lucas along with another technician came out to our service call.  Showed up prompt and provided great service.  There was an issue of diagnosing the unit versus the furnace.  They told me to call when it was frozen up so they could see the situation and evaluate it further.  Called as soon as it was frozen per their directions and was told no one would come out and to thaw the unit.  Right back where we started.

Hoping to avoid any repairs or maintenance until COIVD-19 was over but apparently fate had other ideas. My air handler started making weird grinding noises and winter coming around, I decided to call C.B. Lucas. Bill was sent to our condo and there were no regrets. He took a look (face mask and shoe covers) and identified the problem as the fan motor controller. Bill was transparent about the cost upfront and provided options because the repair cost was steep. Without hesitation, I scheduled the repair. On the return visit, Bill was done in less than 30 min, and my unit works flawlessly (quieter than before surprisingly). Thanks Bill for your help and just in time for Fall temps!

We used a builder who used CB Lucas. The HVAC system was built completely inadequate for the finished space in the house. Aside from providing only 1 vent to condition over 1,200 Square feet of finished space (including exercise space), the units provided never worked properly. The AC leaked (photos) and damaged the ceilings. The heating does not work still and Michael Lucas wrote he will not honor the warranty. If zero stars were allowed, that is what I would put. Find a reputable company and save yourself a lot of time, money and aggravation.

Inviting a repair person into your home during these COVID times is nothing short of scary. With our AC unit completely out and heat advisories sweeping through the area, we had no choice. CB Lucas was able to get us in right away and let me know when our repairman, Eric, was headed our way. Eric was friendly, professional, quick to fix the problem, and most importantly very safe! He wore a mask, gloves, and kept his distance. Even without a pandemic I don't like 'strangers' in my home; Eric made me feel very comfortable and now I'm giddily blasting the AC! I highly recommend this company!

They have done a couple of plumbing jobs at my house and for several years I have had an annual contract for HVAC inspection with them. What I paid for plumbing has been reasonable and the HVAC inspection has been good. For both plumbing and HVAC, the guys who came were knowledgeable, talked with me about the issues, and gave useful information. Scheduling appointments with a phone call is easy.

It's never fun when your A/C gives out in the middle of the summer. Thankfully, the guys from C.B. Lucas gave us a good deal on a new system (which we verified with an estimate from another company), and had it installed three days later, which seems almost miraculous at this time of year (August 3rd). The best part was that the whole time my wife and I were dealing with them, from Doug, who came out to diagnose our problem and gave us the estimates, to Mike Lucas, who we worked out the details with, to Cody and Tony, who did the installation, we always felt like we were dealing with honorable people whom we could trust, and we haven't been let down. Not to mention the fact that Doug, Cody, and Tony were collectively punctual, courteous, friendly, and the work they did was done with obvious attention to detail, including fixing some minor issues from the previous installation that weren't their problem, but just made things better for us. Also, Cody and Tony left zero cleanup for me to do after the install, and Cody was very thorough in showing me the what was what with the new system. It's rare to deal with people who understand good customer service these days. Thanks guys! I recommend C.B. Lucas unreservedly.

Charles came and installed my Air Scrubber to my HVAC system. Glad to have a knowledgeable worker in the trades to assist our family. He was courteous, patient and professional. He double checked my system before he left. Thanks guys!!!

I utilized them via Lowe's HVAC service. They gave me one of the four quotes I got. CB Lucas was the most professional and thorough of the four. They gave me options based upon what I needed and wanted. They also gave me the best value.

After doing a ton of research on the companies and the producrts, we made the decision to go with CB Lucas and Lowe's. The turnaround from decision to installation was about 5 days.

The 2 guys that came to do the install were polite, professional and answered all of my questions.  They walked me through the system and any routine maintenance we would have to do. We walked through a 36 point inspection checklist and that was it.

Both installers had been with CB Lucas for 10 years plus. That's the sign of a good company to me and my experience validated that.

Lucas tech came to repair HVAC unit April 2017. Tech diagnosed leaking coil and was excellent. He added Freon, got unit functional, and informed me the coil would need replacing. I provided tech with manufacturer's parts warranty info and he provided price to do repair. Price was steep, but I was told it was complicated repair and system would need to be drained to make repair.

I followed up with Lucas multiple times and was told, Part was on back-order. Finally, in October (eight months later) when I called them I was told my unit was never registered for product warranty but they could get me an alternate coil somewhere else. This was a bold face lie. I called the manufacturer's distributor and manufacturer to verify both my warranty and part availability. Yes, I had a 10-year parts warranty.  Yes, the part was once again on backorder and would be back in stock middle of November. I asked if it was typically for a part to be out of stock for eight months. The distributor opted not to comment.  However, if Lucas had an alternate coil option for me why did it take them eight months to suggest this?

I have worked with Lucas in the past and found them to be ethical, so the only explanation for of this behavior is 1) something has changed there; or 2) they simply did not want to perform this repair. If they didn't want to complete this job they should have had curtesy of telling me this instead of stringing me along for eight months, leaving me to chase them down and then bold face lying to me like some crazy ex-girlfriend. Maybe I simply was the perfect storm customer, but they never made any effort to make it right either.  I would NOT recommend them to others.

Chris from the company responded to my AC issue during the same day, fixed fuse and recharged the unit. Very on time and called 20mins ahead before arriving. Best ever

Terrible customer service - on par with service from the DMV. Don't waste your time. I called Monday July 3 for an issue - requested next available date - which I was told would be Wednesday. Just called today to double check - nope they scheduled it for Wednesday July 12th. I had a feeling the rep that took my call would do something this petty - and this confirms it.

These guys are so amazing. Was told by another company that I needed new furnaces. I called CB Lucas who did a thorough job of checking my systems and no new system was needed at all. They saved me over $8,000 with their honesty. The other company was trying to rip me off, and CB Lucas saved the day! I won't use anyone else ever again!

CB Lucas and Co. installed a new Trane heating/air conditioning system for me earlier this month (May 2016) and, from start to finish (sales, back office, installation), they were absolute professionals and a pleasure to do business with.  As a customer, I felt that they were not just selling me new equipment (which I really needed) but also were dedicated to addressing the problems with my old system.  They listened to the issues I was trying to fix with the new system and came up with practical and implementable solutions.  The installers (Troy, Monica, Jordan) were true professionals and answered all my questions thoroughly and in terms that I could understand.  Absolutely first class all the way.  You can buy new HVAC equipment from just about anyone, but it takes a dedicated and professional team to put customer needs first.  I heartily recommend CB Lucas and Co.

Make sure that they COMMUNICATE with you about the cost of the service that you are getting! I called for service on a Saturday for an AC unit that was not cooling. I was told that I would be charged a service fee of $150 plus once the problem was diagnosed additional charges would apply. Well, guess what?  They had the audacity to charge my cc $708.00 without my knowledge!  I did not get a call, text or email.  Nothing!  The Tech showed up and I NEVER received a call letting me know what was wrong with the unit. Because I had done previous business with them, I guess they kept my cc information on file without my knowledge and took the liberty to charge as they please. The NERVE! Not a very customer friendly move! I also feel that when I called to inform them, they were very nonchalant about the situation. I spoke with the supervisor or manager and I felt that he did not offer a clear explanation.  Be careful and make sure they COMMUNICATE with You!

We had an issue with the water temperature getting too hot and was unable to lower the temperature regardless of the adjustments made on the hot water heater. My complaint has nothing to do with the diagnostic of the issue but the level of customer service. The tech was rude and loud and have trouble understanding the problem. He was disrespectful. I contacted the company and spoke to the service manager and he was actually more disappointing and dismissive. He was focused on the diagnostic and I was explaining that my issue was with the level of customer service received...so if professional and polite staff is what you are expecting there is a possibility that you will not receive it here from techs or service manager.

A month ago, we noticed our 16-year old system was continuing to run, and we were not cooling off.  Time to call CB Lucas.  As it turned out, our compressor was out, and with the cost of replacing compressor for an old system was not the best decision.  We purchased a new Trane system, and it was installed on the 22nd of June.  The crew arrived right on time, and were completed in about four hours.  We were impressed with their efficiency, with their care of the yard, and their customer attention.  As long as we remain in the area, CB Lucas will be our first choice.

C B Lucas are amazing! I called because my AC stop blowing air! Not only did we get a heat advisory this weekend i knew they would be extremely booked and will probably have to wait till next week to get it fix NOPE!!!! They were able to fit me in the morning of the day i called!!! ERIC is amazing he has come to my house before to fix my heat!!! So i was sooo happy when he came to fix the AC! Not only is he professional but  he explains everything he's going to do and gave me a price before even fixing it!!!!! I am sooo happy with their service BOTH times Eric has come!!! Thank you soo much!!!!

We had to have two units replaced at the same time and got a few quotes. CB Lucas was the most comprehensive giving us several options and came in with the best price. Mike explained the differences between the options, giving us the pros and cons of each helping us make the right decision for our needs as well as meeting a price we were comfortable with. When the day came for installation, they did both units on the same day, which I thought was pretty ambitious, but the company sent 4 guys to work on it and all of them, Butch , Chris, Brandon and Jordan came in , introduced themselves, told me where they would be working and what they would be doing. Very personable and professional. It was 90 degrees in the house while they worked in the basement and attic and they maintained their friendliness and professionalism throughout the day. They finished much faster than I anticipated and explained the completed work and new equipment thoroughly. I couldn't be any happier with the level of service that CB Lucas provided.

I love the fact that it's a family owned business. I have been a customer for years and they have never disappointed. I just had my three A/C units serviced today for the upcoming summer season with one of my favorite techs (Bill). He thoroughly checked all three systems and one in particular for a possible leak he suspected a couple of months ago. Turned out to be a false alarm and all three units checked out thoroughly. Bill is an exceptionally knowledgeable tech. I won't call any other company for my HVAC and plumbing needs.

Good people. Excellwnt work. We had a few bad issues that needed parts. Parts were ordedered timely and i was kept uptodate along the way. Never had to chase anyone down. Always calling to give me updates. Thank you!

They are my go-to for Heating, A/C and plumbing. I have had a furnace replaced, A/C unit install and a leak in my basement ceiling that were all fixed quickly and cheaper than others in the area. I switch to CB Lucas after getting outrageous quotes from one of their competitors who I use to have come out twice a year. Once I finally needed work that company gave me outrageous prices and told me to be wary of others who did it for less. C.B. Lucas has always gone above and beyond.

Billy, their supervisor, was out at our house for a construction project.  Our AC had started spitting hot air (with it being 80 degrees) the night before.  He jumped right in, diagnosed a valve, and solved the problem, even though that wasn't at all what he was her for.  Great service, and we'll be using them in the future.

The service I received was terrible. Starting with the receptionist that gave me wrong information. The technician trying to enter my home without a mask. The technician not using foot covering. The manager Wayne Was rude. I would not recommend this service to anyone.

We needed a replacement HVAC system for our town home.  Mike came out and did a thorough inspection before preparing an estimate, and did not try to sell the world to us.  He gave several options and explained each one very well.  We got 4 quotes from different companies, and not only was CB Lucas the most thorough, but also the best price.  Two days later two guys from CB Lucas were installing the new system and did a fantastic job.  It was obvious they were very experienced and detailed.  They sat down with us in the end and went over the entire system.  I highly recommend this company.

Let me preface this with I USED TO love them.  But in the last 2 months their service has gone WAY downhill.  And as a corporate client that needs to have confidence in their contractors that are taking care of our products, that is a HUGE problem.  I requested service 6/1 and a call to confirm that they received the email. Which never came,  When I called they said they would get out Monday. Ok, it's hot, they are busy, we can live with that. But then they went out and made some minor repairs and then...nothing. So I could only assume that the work had been completed. Boy was I surprised when I got an irate email from my customer saying they have been waiting 3 weeks.  And when I called, all I got was the manager will call you when he gets caught up, he's doing 2 people's job.  It's been nearly 3 hours, no call.  Not surprised.  Just saddened. I guess the residential clients are more important and that they don't have the gumption to say we're too busy.  Which I could understand and appreciate way more than leaving someone hanging for 3 weeks....

Our heat pump died in early May and I had to research how to get a replacement before the hot weather started.  It was hard to understand the different models but I wanted something that had a reputation for reliability and a reasonable price.  I ended up getting bids on a Goodman 14 SEER heat pump and air handler (if you haven't replaced your heat pump in the last few years, you will probably have to replace both the heat pump and air handler -- that's what I found out anyway).  I also got a bid on a Lennox 14HPX heat pump and air handler.  The final bid I got was on a Trane 4TWR heat pump and air handler.

Prices from the heating and plumbing companies were the following -- each system was proposed by a different company:

Goodman - $6,660
Lennox - $6,500
Trane - $5,654

In researching the different systems online, the Trane seemed to be the best and it also had the lowest bid.  I went with the Trane from C.B. Lucas A.C., Heating and Plumbing in Dumfries, VA -- 703 590-3700.  The sales person was Troy.  He, like all the other representatives, gave me a good technical overview of what was needed and what they could provide.  Troy went a bit further and showed me the companies price list for the different systems.  He said to always ask to see the price list.  

C.B.Lucas company did a great job installing the system, they cleaned up the work area and did everything efficiently.  I hardly knew they were there.  The system has been working great.  The Trane is larger than the old on, it much quieter and it cools better.  It is also, according to the technicians, much more efficient.  I am very happy with the work they did and I highly recommend them..

Be aware that you have to register the new system online within, I think, 90 days in order to get the 10 year warranty on the basic heat pump and air handler.

I use CB Lucas for plumbing as well as HVAC service. Plumber (Greg) was great. Really did good work, was honest, charged me fairly. No hesitation if you need a plumber.

Today we had a water heater installed and our fall HVAC check-up done.

Received a call from a very pleasant lady at 7:50am saying the technician was on his way. At 8am he was at the front door with everyone he needed to start work. He did not seem to mind me watching what he was doing and explained everything. When he finished he started draining the water heater so the next crew could get right to work.

At about 8:30am the two technicians for the water heater arrived and started immediately. Same deal; they did not mind me watching and asking questions, did a fantastic job, cleaned up everything and we're done by 10:45am.

Great service. I strongly recommend them and intend to use their services for all my HVAC and plumbing needs.

Ever since I received a quite expensive quote from a competitor - the guy on the back of the truck - I've used them for HVAC repair, InSinkErator repair, plumbing issues, and dishwater water line repair.  Very nice and professional folks, and the prices are quite reasonable.  They told me what was wrong, what they did to fix it, and what to watch for in the future.  They explained several other options without the up-sell.  In fact, one guy told me the part/effort was so minimal (~$5 and 10 minutes), he wasn't going to charge to fix it.  I don't know how you can NOT use a company like that.