Although I didn't actually receive service from Homestead Plumbing, I feel like I got a good idea of how they treat their customers. I own my first house which is a 1 bedroon 1 bath right down the street from Homestead. This is the first plumbing issue I have ever had, and like with most service related things, I looked to local businesses on Yelp.
My toilet (remember, my 1 toilet) was clogged by a guest and I tried every trick in the book to unclog it and had no luck. I desperately called Homestead at 8am, expecting either an immediate answer or a quick reply as mentioned in more than one review as this was clearly a time sensitive issue. If I couldn't get quick service, I needed to find a place to temporarily stay (or go to the bathroom in a bucket, which wasn't happening).
I explained the issue to (I'm assuming) the secretary, stating that I would need someone to come either today or very soon to fix the issue. She told me I'd get a call back soon to schedule an appointment.
Around 1:00pm this same day I still had not received a call and called them back asking whether they would be able to schedule the appointment. The lady again was polite and took my information down again and said ok, I'll write down you called a second time. What a waste of a half day. Any luck of getting an appointment that day was now shot.
Minutes later, I received a call from Mark. Mark talked in a degrading tone to me. You know, the kind of businesses that make you feel like they don't even want customers? I told him what the issue was, and he said they couldn't do anything for me today. Thinking they at least had an opening in a week, I asked them the earliest they could come. His response was 3-4 weeks and I said that wasn't going to work. He seemed annoyed with me, stating that he was giving me a courtesy call (almost in a we didn't even have to call you if we didn't want to way). I promptly hung up.
Waste of my time, and my toilet is still clogged with a giant crap.
I felt it necessary to post a Yelp review warning anyone who is expecting a prompt call, very positive experiences, promptness and 5 minute call backs which are all mentioned in other reviews and lead me to commit to getting an appointment with them. If this place was seriously booked for 3-4 weeks, the secretary should have let me know right off the bat.