American Leak Detection - Southern Colorado

Beware of this company!   Outrageous trip fees; $475 minimum.   Pressure tactics!

My 92 yr old mother and her elderly housemate discovered  water in the basement.  They called ALD (John Davis) and was told the trip charge is $475 but was led to believe that depending on the issue it might be reduced.  Not knowing what else to do they agreed.   ALD came out and immediately saw that it was a sewer drain clog,  no leak investigation required.   John Davis of ALD then called a drain cleaning company to snake the drain. According to the drain cleaning company, ALD insisted on the line being TV/Video'd as well adding an extra $150 to the drain cleaning companies bill.  According to the housemate she felt pressured by ALD to accept the TV/video.  ALD also pressured the housemate to replace the main sewer line which she fortunately refused.  That would have cost thousands.

ALD charged $475 to come out to her house and call a drain cleaning company.  When asked to re-negotiate this fee, John Davis insists that he is entitled to it since he mentioned it over the phone.  The drain cleaning company also charged $270 for the main line clean w TV.   A total of $745 was paid by my 92 yr old mother for  a simple sewer snaking.