USA Leak Detector

They were on time and most importantly they were able to find the source of the dripping sound.

They have come to my home on two separate occasions to help me find a leak. They came on time and did help me find the leak that was causing my high water bills.

Great service and customer care. After the visit of 3 plumbers and several calls to other leak detection companies with no success, Khalil was here and found the issue in 5 minutes! If I could I would give these guys 6 stars!

A huge shout-out for Shane who went above and beyond to help me troubleshoot a potential water leak at my house. He walked me through the steps to troubleshoot, was super patient and listened to all my concerns before jumping to any conclusion, I cannot thank him enough. Hopefully I will not have any leak issues in the future, but I would definitely reach out for help in the future if I ran into any problems

I have to say I was nervous when PG&E technician shut off our gas since they think there was a house line leak. Thankfully, I was referred to USA Leak Detector.  Working with them (from detection to repair) has been a great experience. David from the office is very professional, patient, and informative. Khalil the technician who came on site twice to make sure all leaks are caught. He's honest, friendly, so helpful and professional.  I really appreciated their time and efforts.

Great Company.

These guys were great. They found our slab leak that 4 other plumbers could not find. It was $350 but that point we were happy to pay after 4 professionals failed to find the leak. Not only did they pin point the leak but recommended some great guys who were able to fix it the same day. They even gave us some tips on how to get a refund from the water company since we've probably had the leak for weeks. A+ service and highly recommended.

Their invoicing department is useless. I had them over 5 months ago and paid them on the day. I am still getting emails and phone call stating I have an outstanding invoice. I had to waste my time digging up a proof of payment because their books aren't in order and I still get bad attitude from there billing team. I would not recommend them, they don't care about their customers.

Excellent service. I asked for leak detection they provided an expert that detects my leak. I thought the leak is from the city side , the city could not find the leak and Hashim was able to find it right away. Highly recommend.

My husband and I recently moved into our new home and were unaware we had a leak. We received a bill from Hayward Water Systems in the amount of $1700.00. We went onto google and found USA Leak Detector. They arrived within 30 minutes to our home found the leak in minutes. Exceptional service, professional, fast, efficient and friendly. I highly recommend them and would choose them again.

USA leak detector gave me a good quote for under pavers gas pipe leak detection and did the job promptly. They then replaced the under pavers gas pipe with a fair price. Their people worked hard and professionally.

Incompetent and Unprofessional.
They sent a crew over on a Thursday that had no idea where the problem was coming from.  Told me they would send a more experienced crew on Friday, never came, I finally called about my appt for Friday, they said they forgot and would book me for Saturday at 10.  Nobody showed up on Saturday and nobody called.
I waited around for 3 days for these guys with the concern of water damage.
Again, incompetent and unprofessional.

I'm not sure how this Company got so many 5 star reviews but I'm writing about my experience with Paul in hopes of saving some of you from the headache that I had to deal with.

I spoke with Doug to get a leak detector scheduled at my house and Doug was very pleasant and great to interact with as he was very informative, told me they had a really high success rate of finding leaks, and the leak detector will actually reenact the leak to prove where the leak was. I later, found out that Doug is not even the right person to be taking customer calls. He was a consultant the Company hired to do data analytics but he was filling in for the other person on leave so everything he said didn't count.

Then comes Paul who shows up for leak detection work at my house. He was scheduled to come at 8am, but showed up around 8:50am instead which is fine as long as he finds the leak. He concluded that it was ground water and I needed french drain installed to redirect the water away from my house. I showed him that there are already french drain installed at my house and he said it wasn't done properly as the depth is not low enough and the pipe is too small. I asked him to include this in his report and he said he would. He also said he would detail out in his report how to fix this issue including the drainage system he would recommend, where to install them, and he'll even put in a quote estimate on how much it will cost to fix the leak. He told me I should get the report the same day, but if not the next day because they're busy which I was fine with.

I had to follow up multiple times until I actually received the report many days later, and the report is complete BS. Their so call report is 4 sentences on their invoice and the description they put on the report is inaccurate. For mine, it states that the downsprout was not working properly when they were working and it had no mention of ground water. It also does not mention anything about the existing french drain not working properly nor does it include any details of how to fix the issue and estimate to fix. Basically, nothing he told me he was going to include in the report was included.

I was in a plumbing nightmare having the hardest time getting a straight answer from anyone about how to go about finding and fixing an underground leak. USA Leak sent Shane out and he was SUPER helpful and informative. He found the leak quickly, and recommended someone who came to repair it within the hour. SO thankful.

We had a water leak behind my family room wall and the water heater closet.  My carpet was soaking wet and we reported to the insurance right away.  We were looking for plumbers to fix it but they said I have to identify the leak first.  So we called USA Leak Detector and they came out the next day with their equipment.  They were able to pinpoint the leak area after half an hour probed around my heater area and the family room area.  They can even identify the exact pipe which may cause the leak with using their supportive Helium gas to the pipes.  They even pointed out that my water heater cold water inlet faucet may needed be replaced which turned out to be true.  I am happy with their prompt response and service

These guys are amazing! We called them over to take a look at some pipes above the kitchen because we noticed a noise. They were super knowledgeable and showed me how to check the meter outside my house in order to see if there's any leaks. They also told me about a water program that sends text notifications when there are upticks in water usage that can imply water leaks if the water is being used during early morning times when the household is asleep. Super knowledgeable  and trustworthy people...would highly recommend them!

Avoid USA Leak Detector and choose a different company.  They have been unprofessional and unresponsive.  I should've seen it coming-- the first time they scheduled a site visit, they provided a time frame of 10-11am and yet past 12pm, no one had arrived and no one called me. I had to call them to find out why no one came as scheduled and they said their staff were at another job that was going to take the whole day.  They asked to reschedule the following week. When they came, they said they'd send the findings report and next steps within a few days. I let a week pass and followed up, but they said they needed another week.  This kept repeating another week and then another.  I never received the report or next steps and was left on read.  Customer service and professionalism at this place is nonexistent-- if you choose them, be ready to do all the outreach and follow ups and not even receive a complete service in the end.  

I don't like leaving negative reviews, but someone needs to be honest here amongst these glowing reviews (which was why I chose them at first!) and provide a fair and factual review for anyone who may be in the unfortunate need of such services.

Sean and Guillermo took good care of us. Sunday There was water running into the street from the main line man-hole. Sean arrived 30 minutes after calling and located the leak. Guillermo came by 11 and completed the work. The repairs were neat and the site left tidy,

Very responsive and very nice. They were able to complete an inspection for leaks the next day. Very friendly and compassionate to my older, single lady client. She was very happy and appreciative. I highly recommend them. Bryan - Compass Realtor.

It's 1pm and my stress has dropped 100x thanks to these guys. Nothing like opening up my EBMUD bill last night to a gigantic bill. After freaking out and figuring out it was my sprinkler system in the back, I arranged that to be taken care of. Shut off the main line and checked the water meter just to be sure. Holy Cow... at 8:15am this morning the water meter was still spinning fast. My heart dropped and my stress went through the roof. Main line leak that runs under my driveway and landscape.
USA Leak Detector to the rescue. Steve answered the call before they were open, got me scheduled for 11-1pm. Showed up at 12pm and started working. With their problem solving skills and tools, they figured out my leak and discovered that it was actually a different irrigation line. My Main Line was intact and I dodged a huge bullet. Steve came out with another supervisor and they were both so helpful and informative. It's 1pm now and thanks to them.... I'm gonna have a cold one and drop a huge Thank You in the karma world for these guys. They saved me some serious money. My lawn is toast but at least I don't have to dig up my driveway to replace that main line.

Responsive - check
Prompt and professional - check
Knowledgeable and informative- Check
Reasonable - check check check.

Hope you read this when your stress is through the roof and you need help. Call me!

USA is the way to go for leak detection. Shane handled my initial phone call. He is a great communicator and said a tech would be out the next day. Khalid the technician arrived right on time. He is also a great communicator and was upbeat, despite a difficult and challenging project of a steep, 1000 ft long water line with no surface symptoms. After listening to my history on the problem, he explained his plan to diagnose it. With about 20 minutes he located the leak!  I greatly appreciate both Shane and Khalid. This is a competent crew!  Highly recommend and they will be my go to, should I run into problems again. Thank you!

I recommend this company for leak detection! Shane and Khalid came out and honestly it took about 20 mins for them to detect where our leak was coming from. Also, they were very friendly and patient with explaining everything twice to me, because it takes me a few explanations to actually understand everything. Lol Thank you,  USA Leak Detectors!

We had no water due to a large leak in main water line to the house.  They came out the next morning, found leak and repaired cracked coupler buried deep in ground.  They are great people to work with.  They do all plumbing services so we will be sure to use them again!  Excellent, professional and friendly.

Kudos to Khalil and Victor. Came the next day. Very respectful and professional. Crystal clear communication and feedback for actions. Can't get better than that.

We were experiencing low pressure and wanted to figure out what was happening. We called and spoke with David, who was very helpful and promptly sent the team for a service call. When the crew showed up they started testing the water pressure, they inspected our pipes and made sure to answer all our questions and offer suggestions on how to increase our water pressure since we have relatively new pipes. The crew was very polite and considerate when walking around the house and the customer service team were terrific. I highly recommend using this company for you plumbing needs!

If you're looking for exceptional service and expert leak detection, look no further than USA Leak Detectors. From the moment I contacted them, I was impressed by their professionalism and attention to detail. Their experienced team brought a wealth of knowledge and expertise to the job, and they efficiently and accurately located the source of our problem.

What's more, they were incredibly accommodating to our busy schedule, working around our unique needs and providing us with clear and concise updates throughout the process. And the result? A seamless and stress-free experience that left me feeling confident in the quality of their work.

I would highly recommend USA Leak detectors to anyone in need of leak detection services. Their ability to navigate complex challenges with ease and precision, while maintaining excellent communication and customer service, truly sets them apart. Don't hesitate to give them a call - you won't be disappointed!

USA Leak Detector is AWESOME. We worked extensively with Steve, Jose, David and their team. We first used them for leak detection. They were able to find that we had a large leak in the in the slab of our floor. Unfortunately the only way to repair that was to open up the floor into the slab or re-route our entire piping system. I had reached out to 4 different plumbers to get their opinion on options and estimates. USA Leak Detector had significantly better prices and was able to do the job in 2 days vs everyone else said it would take 5 days or more. We also had asbestos in the walls which made everything more complicated. They were able to find us an affordable and reliable asbestos abatement company. They were always so easy to get in touch with and were very friendly and knowledgeable. We will be recommending them to all of our friends and family that need plumbing services. We are so grateful for USA Leak Detector and can now relax knowing we have all new pipes in the house and everything was done well

I recently had the pleasure of working with USA Leak Detector when I discovered a mysterious leak in my home. From start to finish, their team was incredibly personable and professional, making the process seamless and stress-free. They arrived promptly and got straight to work, using their specialized tools to quickly pinpoint the source of the leak. Their attention to detail was impressive, and they made sure to explain the process every step of the way. The technician Paul even took the time to answer all of my questions and provide some helpful tips to prevent future leaks. Overall, I highly recommend USA Leak Detector for their exceptional service and expertise. They truly went above and beyond, and I'm grateful for their assistance. Five stars all around

after long i finally had their crew come to detect the problem, which they did and I am happy with that, but they wont tell how much it will cost to fix the leak. I have been asking them to send me an email or just message and i don't get any response at all for days and days. I still dont have any.

Just had these guys trace pipes and had them find out I was getting my water stolen from me, the information and professionalism helped me not only detect where the water was going but also helped me win my case with their information! Couldn't have been more satisfied with their help and service!

EBMUD alerted me that my water use is quadrupled (?!?) this past few months...and after being told to wait for a few months by another leak detection team I looked up other options and found USA Leak Detector. Khalil and David were super helpful and thorough. I really appreciated their time and effort and the detailed report that Khalil wrote for EBMUD. I'll use them again and recommend them highly.

These plumbers helped me find the proper part to fix my leaking drain. Another firm came over and attempted to help; I never heard back. Thank you very much for your assistance.

USA Leak Detector is a high integrity operation. We needed help in addressing a broken pipe. The situation was challenging but they dealt with us with integrity above and beyond our expectations. We will not hesitate to call USA Leak Detector again.