Lorie S.

Dec 13, 2018

I am giving Stephens Plumbing and Heating a five star review! I was looking for a local company to repair my heater and to do some plumbing work. I found Stephens on Yelp and called them because of all the positive reviews. Two wonderful technicians were sent the same day I called and they both did excellent work; solving both of my plumbing and heating issues. Poncho, the heating technician was knowledgable and super nice. He had my 50's era heater repaired and working within an hour. Later in the day, Luis arrived to do a main line clean out and a kitchen faucet installation. Again, super nice and knowledgable; completing each job efficiently. We will call Stephens back for any future needs!
Lorie S.

Andrea D.

Dec 30, 2021

Matt from Stephen's Plumbing was great! He came out and helped replace our garbage disposal that was leaking and not working correctly. He went out of his way to go get us the garbage disposal replacement and was very knowledgeable. Thanks again Matt!

Lee N.

Dec 1, 2018

Had a heating failure overnight on a Friday. Omar was able to make a quick visit by 1:00 on that same day Saturday. Did a great job of troubleshooting and found a small capacitor that needed swapped. Also added a Wi-Fi thermostat on the same call for no extra charge. Great operation from start to finish and could not be more happy with the results. Thanks.

Dawn M.

Oct 14, 2022

Stephens plumbing/heating IS AWESOME! They came out and diagnosed our heater issue and it was fixed within 1.5 hours. I called this morning and the gentleman said a tech would be here within the hour. He was! Tech showed up promptly. Mask on, very helpful and polite. Thumbs up.

Today, we had the pleasure of utilizing your plumbing service for first time.
Rico was our tech and was so friendly and was able to help with improving our water usage, shower leak and an outdoors spicket.
Thank you Rico for an excellent plumbing experience here locally in San Pedro!

Stephen C.

Jul 22, 2022

Updated review. Got a second system installed for my downstairs. Oscar was great and Eric at the office was super responsive. Always answers the phone and can send someone out in a short amount of time. Feels like a real family business that takes care of their customers.

Victoria C.

Jun 11, 2023

My furnace went out a few weeks ago, and my husband and I immediately went to YouTube to try and fix the problem ourselves. Unfortunately, we weren't able to figure it out, so we decided to call in a professional. I called a few companies and this company was able to get a technician out the soonest, which was the next day. The two other companies I called weren't able to get anyone out until the next week. The technician that came was Oscar. He showed up on time and was very friendly and professional. He listened to what our issue was and what we had already attempted to do. He figured out the issue pretty quickly, which was basically some wires needed to be cleaned off. He then did a full inspection, including checking to make sure we installed the new thermostat we purchased correctly. Thanks Oscar for all your help!
As far as pricing goes, this company does charge a higher service fee than the other 2 companies, but I definitely didn't mind paying more to get the job done quicker.

Jennifer D.

Jan 25, 2021

This place is great. We have used them many times before and we are always happy with their service. This time Luis came out to help with a plumbing issue. He was great and fixed the problem quickly.

Lindsey L.

Feb 6, 2020

Galan from Stephens Plumbing was amazing. He came out to investigate a plumbing leak and was very thurough. It ended up being not a plumbing leak, and Galan took time to really show me the true issue. He was honest, straightforward, and helpful.

I've used Stephens for AC installation, and other plumbing issues at other properties. These guys are pros, honest, and affordable. They get the job done, and they get the job done right.

Kirk F.

Jan 3, 2018

Hector.is awesome and.does great work. I.had a.pupr leak in my backyard that.went.to an old bib that.we.didnt need anyway. So he traced the.pipe and capped it.

Ellen F.

Dec 15, 2021

After a few false starts, Stephens really came to the rescue. Eric was very kind and apologetic when things couldn't be fixed immediately. He followed up and made sure I got the help I needed. Rico is the star, he really went above and beyond to help solve my plumbing problems.

Rebecca R.

Sep 28, 2022

On September 26th, 2022 we had a brand new AC unit installed in our house and let me begin by saying that the service we received was outstanding!!!! Freddy and his helpers were very knowledgeable about everything and were also very professional. We got a great deal. We had previously called NexGen and the quote they gave us was outrageous. So glad we kept our business local and that they were able to give us the best deal around. I recommend them !!!

Robert W.

Jan 5, 2022

Our old wall heater near the bedrooms was not venting properly and the gas company after inspection red tagged it. I was going through yelp and called Stephens, they were able to come next day and Omar showed up and was great. He had to remove the heater to clean the firebox and replace the uncoated brass gas connector. He also replaced the gas connector on the living room heater. Omar had great attitude and explained everything and was very fair price. Big time happy customer

Erin M.

May 31, 2023

Used them to come out and cap an old gas line in our yard that had been an eyesore for some time. Manuel was on time, professional and efficient. Setting up an appointment was easy and they showed up on time.

Jeff H.

May 16, 2023

Luis came out and took care of our clogged drain in no time. They were easy to work with and worth every penny. Could not have asked for a better experience and will use them again. Highly recommended.

Michael P.

Nov 3, 2019

On time and very professional. Luis was the service tech. He was knowledgeable and an overall nice guy. Did what I hired them for with no BS. I would use them again for sure.

Yvette R.

Apr 30, 2021

I always choose this place for any plumbing issues I have and I've always felt they are very fair & do their best to take care of me ASAP. Today, they sent Galan and he was the nicest person! I really enjoyed my conversation with him while he was working to fix the problem. He was fast, thorough, and very knowledgeable. Great place, great employee!

Raquel D.

Nov 3, 2021

disappointed with the outcome of this company!
requested specific service and was told between a certain time. The technician arrived late to tell me he wouldn't be able to do the job that he had other calls to attend to. His service was just a free estimate that he could come the next day to complete. overall was never given a estimate nor a call to schedule and COMPLETE the service. my sink is still leaking... thanks for nothing Stephen's Plumbing. For anyone, don't bother wasting your time!!

Joleen D.

Aug 23, 2017

I am sorry to say that I have had repeated bad experiences with Stephens Plumbing. The last experience sent me looking for another plumbing company (thankfully, I found one). One of Stephens plumbers came to my house (on a weekday) to fix a clogged drain. He was there a total of 15 minutes. Since the bill was going to the owner of the property, I didn't see it, but I later learned they charged her $280 for the supposed repair! One month later, the same problem occurred again. It was extremely difficult to schedule an appointment with Stephens and they couldn't find the previous invoice, so it would mean paying for the repair again. So I called another plumbing company and soon discovered that an old, corroded piece of pipe was clogging the drain - something Stephens should have seen and removed. I have photos; if you want to see them, message me.

Paul M.

Oct 20, 2022

Technicians Galan and Arturo. On time courteous good clean up . Fair prices don t try to gouge.. Explainrd all charges well.

Yesenia M.

Dec 6, 2018

Omar Garcia is the best HVAC tech out there!! He is always at your services. We use him a lot at my job and you can always count on him. If you want someone that explains the issue thoroughly to you and gives the best recommendations then he is your guy! Make sure you ask for him when you set up an HVAC appointment. 5/5 for sure!!!

Marvin B.

Nov 7, 2015

These guys did an awesome job as usual.

The main sewer line was damaged due to root intrusion and old age at our home.

After using them a year ago to fix a gas leak at our fourplex, we ended up using Stephens plumbing after getting several ridiculous bids for trenching and relining/repairing our sewer line.

Jose, Oscar, and Frank were extremely thorough, professional, and provided updates regularly throughout the process and the work. No job is too big for them. They were working 8ft underground for a week and patched everything up as if nothing happened.

Highly recommend these guys and will be using them for future work.

Brooke D.

Feb 9, 2016

Our landlord has been using Stephens for about five years or so now, ever since a previous plumber showed up hungover, creeped us out, and blatantly tried to rip off the landlord (we like our landlord). We've always had good, fast service from them and I believe they are fairly priced. We just went through a super confusing gas leak issue and Hector from Stephens was right there with us trying to get everything sorted out with the gas company. He was knowledgeable, patient and friendly and really wanted to get our gas back on, even though it seemed like the universe was against us and wanted us to have cold showers forever.
Thanks, Stephens - especially Hector!

Thomas M.

May 2, 2018

Luis and Arturo did a great job and worked fast to fit my schedule. The price was reasonable too.

Sonya T.

Feb 1, 2018

Excellent service! Hector and Andrew are awesome! They showed me what they were doing every step of the way and explained everything to me. Super polite and helpful. Since I know nothing about this stuff, they made me feel very comfortable and not taken advantage of at all. So glad I called Stephen's.

Nico M.

Sep 21, 2021

Freddy G was INCREDIBLE! He was the most helpful and communicated everything in a way we could understand! He made sure we didn't go with out water for the night!

Rob L.

Mar 28, 2018

Luis from Stephens Plumbing came out to my home to give me an estimate on installing a new drainage pipe for my laundry machine and replacing the drain pipes under my sink. Luis was very professional and upfront regarding the work and the cost involved in doing the projects. I will follow-up with another review once the work is completed. So far so good.

Beverly L.

Oct 3, 2014

I scheduled an appointment with them between 11am-2pm. No one showed up. I called to see why they weren't there and they said they would call me back because the plumber was with another customer and would call me back. One hour later I called again to see if they would be coming out at all that day. They said they would call me back and they never did call to even followup and reschedule. I usually don't like writing reviews, but I had a terrible time with all the follow up calls (4 times) and dealing with their excuses and flakiness. Completely unprofessional company. I would think they would want to gain business and not lose business.

Vic E.

Oct 31, 2022

Poncho came out to inspect, clean, and service my furnace. He was on time and completed the work in a timely manor. He cleaned the air filter and also made a few suggestions regarding Carbon Monoxide sensors. The price was reasonable as well.

Karen M.

Aug 16, 2018

Thank you Chris and Anthony for identifying and repairing the problem on our air conditioning unit. You guys did a great job! Finally some relief.

Rachel P.

Feb 17, 2023

We have had the same pesky kitchen sink problem since we moved into our new townhome in 2019. Every time it has backed up, I've called Stephens Plumbing and I've never been disappointed.

It backed up on us just this past week (on my birthday no less) and they sent the gentlemen of their technicians Galan and Arturo. Super polite, fast, and efficient. You'd be lucky to have them walk through your front door.

As always, there was super clear communication from dispatch as to when I could expect my plumber to arrive, and my sink is running beautifully. No complaints.

Mario G.

Aug 3, 2020

Great service! Called this AM and they showed up at the exact time they promised to.
Luis, wearing a mask, fixed our problem so all is good.
As an added benefit, it's always fun to talk to another Boca Jrs fan!

Christina C.

Feb 7, 2017

This company really understands customer service and what it takes to make the customer happy. Miguel and Frank take their time in making sure that things are done CORRECTLY. There may be cheaper plumbers out there but these guys are extremely reasonable and take pride in their work. We bought a fixer upper here in RPV and will certainly be using them for future projects!

Toni J.

Jul 19, 2017

Amazingly prompt response... and prompt fix. Louie was wonderful, professional and patient... recommended!

Ds D.

Jul 27, 2022

Wow, Talk about the worst attempt to rip someone off just because she is a female and at a nice house.

Had two issues for them to look at one was a septic transfer tank, which they wouldn't even touch unless it was pumped out. He said they were not capable of pumping it out, and told me to call a septic service company to pump it out. But did nothing to try and troubleshoot the electrical, or connections to the pump.

Second issue was a sprinkler pipe, where the fitting was underground and had to be dug up. literally 1 foot underground. The part was a three-quarter inch PVC elbow, and one short section of PVC pipe and one coupling. With glue, the cost may be around $20. Estimated cost for them to repair $730! Excuse was you have to let the glue cure and then he would have to test it. Glue curing on PVC pipe usually 10 minutes from my experience. My girlfriend was the one who was on site, and this is what they told her. She immediately said that was outrageous, then they came back with another offer of $500.
I showed up, had to pay them $125 to go away for their service call. Will never ever use or suggests to anyone to use them. The picture is what they wanted to for the section of pvc pipe.
I never write reviews or complain about anything even shotty work, but this was absolutely unbelievably ridiculous.

John T.

Jul 16, 2020

After calling several plumbers and plumbing companies for an estimate to fix a slab leak in a 70 year old house, I chose Stephens Plumbing in San Pedro. Galan and Arturo were very knowledgeable and professional the entire time they were in my house. They decided to circumvent the leaking pipe and reroute the line to the various rooms and fixtures. Their skills in repiping a new line was incomparable. They were always on time, were diligent and worked hard. They made sure that I was happy with the the repairs before they left. When you find a knowledgeable, honest and trustworthy plumbing company, keep their number close. You may need them one day. I will definitely be calling them again.

Valeria L.

Dec 29, 2021

Had a great experience with this company! I called for an estimate to replace my garbage disposal and Freddy Galan arrived on time and got straight to work. I appreciated not only his positive and helpful attitude but the fact that the job was completed the same day! My mom and I appreciated him answering any more questions we had and of course how quickly he arrived to fix our garbage disposal. I'd definitely recommend Stephens Plumbing!

Pamela C.

Jun 10, 2023

Stephens came out to give us a quote on are AC / heater it's central very nice workers and we look forward to work with them

John D.

Nov 2, 2016

If I could leave LESS THAN ZERO, I would. Stephen's Plumbing in San Pedro is not only the WORST plumbing company I have had any dealings with, Stephen's Plumbing in San Pedro is the worst company in general I have ever dealt with. I do not know how Stephen's Plumbing in San Pedro stays in business. I would not recommend this company to anyone, even if I hated them. My advice is any plumber would be better to call than Stephen's Plumbing in San Pedro.

Liz T.

Oct 16, 2020

We finally got sick of our old, slow bathroom faucet and Manny did a great replacing it and the gross trap beneath. It all works so well we might put off the remodel another two years, dang it.

Kent A.

Jul 24, 2019

William is great but prices are high. Got an estimate of almost $400 to replace a shower cylinder. Charge for replacement part was $180 versus $67 on Amazon. They also round up to the labor charge in hours. One hour = $95. One hour and one minute =$190. So my $67 part would have cost me $180 plus 2 hours of labor for another $190 plus tax = almost $400. Ordered the Amazon part and having a handy man install for $80. Saved almost $250.

Matt A.

Dec 25, 2015

I used Stephens on 3 different occasions for 3 different problems my house had in the past year, and each time they showed up as promised, were able to complete the job in a timely manner, and charged less than the competitors. On one of these occasions I called out one of the major plumbing companies that advertise on the radio about their pleasant smelling plumbers and the amount they quoted me was outrageous! The major company wanted $1200 for a repair that Stephens did for $300!!! The plumber for the major company told me that I called them and their price is their price! I will never even call anyone but Stephens anymore!

Suzanne A.

Feb 9, 2023

Galan and Arturo came out to help and were very respectful and nice. They figured out my problem and gave me an estimate to fix my plumbing underneath my house - that a handyman had created a future problem using incorrect supplies. Will write up another review after they've done their work.

Olive O.

Aug 11, 2023

I was referred to Stephens plumbing for a new AC unit by close family and friends.
I was very happy and pleased with the quote I received because most AC units cost around 20k and my quote was way below that price. I was very excited to finally get a new AC unit in the middle of summer when temperatures were 90' during the hottest heat wave! Freddy C and his crew were very professional and did an amazing and thorough job in not only installing my new AC but also removing my old one without any problems. I highly recommend this company and Freddy C for any AC issues or problems, because Freddy will take the time to explain all the work that it entails and making sure the work is done properly and running great!

Becca K.

Apr 20, 2017

Miguel and Frank came out to help us with our sink and shower issues. The sink was getting this sewer smell and the shower was super clogged. The team was extremely helpful, thorough and friendly. They walked us through and explained everything in detail and let us know what had to be done in order to fix the issues. Their prices are very reasonable as well. We are extremely happy with their services and will absolutely be calling them for any issues in the future.

DJ E.

Feb 9, 2021

Reached out to several companies and they all flaked. So I was ecstatic when they showed. The first visit was great. The guy checked out vents for free. He told us that the vents were chewed and that they may need to be replaced (which we were down to do) but we can also try cleaning. So of course we're going the cheaper route and went for the cleaning.

Now the second visit was also good. The two guys were friendly. They did call the first guy to tell him about the damage and you can tell that they thought a cleaning was a waste of time. But the dude told them to go ahead and clean it which they did.

Afterwards we found out that cleaning was a waste of time and a waste of a lot of money. The smell didn't go away and nothing they did helped the situation. We truly felt like we got taken advantage of.

They could've told us from the beginning that cleaning wouldn't help instead of setting the appt and doing the job.

I mean they are the experts. We even tried contacting them back to schedule a full replacement and nothing. I feel like they knew they were taking advantage of our ignorance.

We ended up getting it all replaced at double what we paid for the cleaning.

Bottom line, don't trust what they say. They are friendly but they will also take advantage.

Susan L.

Feb 8, 2019

I have used Stephens twice and both times they were great! Most recently I had Stephens fix a serious leak and Mr. Williams was fantastic. He diagnosed the problem and thoroughly reviewed plans to repair it. He went over the piping being used and kept invasive holes to run the piping to a bare minimum. Communication by Allen the dispatcher was excellent, letting me know when Mr. Williams would arrive well in advance. Mr. Williams did an A+++ job. Highly recommend Stephens.

Fadwa N.

Dec 31, 2021

Galan came out in the evening on short notice after we lost hot water. Which is not great in the cold winter months. We still had not hot water in the morning so we called back and Stephens sent a crew to replace the water heater promptly and on New Year's Eve. Good work.

Madeline M.

Jan 24, 2016

We have used these guys for years. They are responsive and always do a great job. We had a leak dripping through the fan into the bathroom downstairs. They sent someone over right away to take care of it. They've cleared the drains several times as well, We always get someone who is courteous and professional. They are local so we never have to wait long and their customer service is excellent. I would definitely recommend them.

Gordon T.

Jan 9, 2017

I needed a new water heater for my house. I called Stephens based solely on Yelp reviews and was not disappointed. A tech named Williams came out and installed a new tankless water heater. With the expertise of a seasoned professional he not only educuated me on the system but also put in new piping, values and a filter for the system. He also took time to show me why the attention to detail matters. It's great to know that I don't need to look any farther than my home town of San Pedro to find a top notch business like this.

Peyman B.

Jan 15, 2021

Janet, the front person answering the phone is very rude!
They did a job for me changing the garbage disposal and when I asked to see a price breakdown of how much was the labor and the supplies she did not give any information and they are going to charge my credit card regardless! When I asked to talk to the manager Alan, she just hung up on me!

Tracy M.

Jul 20, 2019

These guys fixed our AC in less than an hour. He washed the furnace filter too.

Same day service on a Saturday and it was affordable. Omar was friendly and professional.

They are coming back out to do some plumbing repairs on Tuesday. Highly recommend.

Aimee S.

Feb 8, 2016

Thanks to Omar for giving us great service and fixing our Heater.

Katie W.

Mar 23, 2016

I work caddy corner from these guys; they're convenient and rad whenever we have a plumbing or A/C problem.

Omar came by today and made me feel slightly stupid about the thermostat, but I'm glad we figured out what the issue was

Carlos F.

Jul 14, 2023

Freddy gets five stars! Great & knowledgeable guy. He explained every step of the repair in detail. Legit! Answered all my questions and concerns. He exudes customer service.

This would've been five stars if it wasn't for my need to check in on the status of my repair with the office. I had to initiate the request for updates rather than receiving them. For example, my initial estimate was on a Wednesday, and due to parts needed I was supposed to receive a call from the office on Friday. I had to call on Monday for status. I understand that it's the busy season for ac repairs , but when giving out five stars it has to be close to perfect at this price point. Specifically, because I needed my ac up and running with an infant running around the house.

The price point isn't the best in the industry, but that's not what I was looking for. Cutting costs and corners led me to the repair in the first place. I got what I paid for with stephens in that I learned a lot, the repair was seamless, quick and legitimate with warranties.

Thanks guys.

Steven S.

Jul 29, 2019

We had excellent service when Oscar came out to check my son's unit! He was more concerned to help us than to sell us something more! Always letting us know what our options were to fix the problem! Amazing customer service!

G K.

Nov 18, 2020

Same day appointment and Luis was awesome! Thank you for unclogging the toilet! Highly recommend this company!

Donna P.

Sep 8, 2017

Called Stephens plumbing again they beat another plumbers estimate again. Gentleman named Louis came out he was professional, proficient, and courteous. If a plumbing job can be called beautiful then, I've got a beautiful plumbing job!

Julie C.

Feb 12, 2020

Called for a backed up kitchen sink, when speaking with Dave, had heard about the 15 percent discount for first time customers. Well long story short, my sink was snaked and unclogged within about 15 minutes of work. When I went to pay, I mentioned to worker about the 15 percent discount, that's when I saw the eyes roll, so he calculated a 15 percent discount and for 15 minutes of work, I was charged 181 dollars! Seriously this seems steep. And to add icing on the cake, I've been harassed by phonecalls stating I did not pay my invoice, when in fact I wrote a personal check for full amt. Please forgive me, if this was just a bad service call...

Helen S.

Dec 30, 2019

Jose galan was the plumber who diagnosed and replaced a t joint that was was 80 yrs old and corroded. He was honest, careful, conscientious, knowledgeable, fair and a good communicator. I will ask for Jose Galan forever more.

Cici C.

Sep 10, 2019

Cory & Arturo of Stephen's Plumbing were awesome! On time, quick and neat! Great service! Gracias!

Susan S.

Feb 13, 2014

My family and I live in a rental house. We had a major sewage/toilet drainage problem. After contacting the management company they sent out Stephens Plumbing company. To make a long story short, Jose', Oscar and Luis worked on a giant problem. They were the best, most professional, attentive and trust worthy workers I have come across in a long time. It wasn't always easy dealing with the office, but when I expressed to Jose', I would need updates, he made sure I had his cell number and would never miss my call for anything. These guys were work horses! Offer them a glass of water or anything to drink and they declined and kept going. Stephens Plumbing is one lucky company to have them. I hope their work ethic NEVER goes un-noticed and they are appreciated as much as my family did! Huge props to Jose', Oscar and Luis!Thank you for a great job! Stephens Plumbing..:. You are lucky to have them!

Ward Q.

Nov 22, 2022

Called Stephen for my gas watre heater. Rico the technician came by and diagnosed the problem. He was thorough and honest about the work needed. He completed the job, with care and professionalism. Will use Stephen Plumbing and will ask for Rico. Thanks.

Lisa P.

Feb 24, 2018

Just had a new HVAC installed by Chris & Trevor. I was not looking forward to the day but everything went very smooth. A team of four arrived on time to get the job started. They were clean and professional. I would recommend Stephens plumbing, a family owned business.

Ed G.

May 20, 2022

One of my bathroom sinks became clogged and would not drain properly.

I called Stephens Plumbing and made an appointment and was given a 4-hour window. Company called me back one hour prior to plumber's anticipated arrival.

Sebastian showed up as promised and promptly snaked the drain.

Thanks for clearing the drain.

Carmen C.

Jul 5, 2023

I wanted to inform the company that when Technician Sebastian came to my home to do a repair at my residence I was very pleased with his customer service. Sebastian went that extra mile to satisfy the customer with his knowledge and expertise. He did an Excellent Job and even cleaned up after he finished the job. Please extend my gratitude to him. Stephens Plumbing should be proud to have him work for them. Excellent work skills and customer service, well job done. I would recommend your business to anyone.

Marcus L.

Feb 2, 2019

Jose, Manny, and Cory were amazing!! I had 4 other plumbers from different companies come out over a period of a few months. Each time they were able to unclog our bathroom drains, but it only stayed clear for a few weeks. The last plumber I used had to come out twice within about 2 weeks, and the drain was still backing up. It wasn't until I called Stephens Plumbing, when Jose, using a camera discovered the problem.
I can't believe how hard these guys work! It was a huge job and they were very professional and pleasant the entire time, barely even stopping for lunch! The job could have easily taken them a lot longer to complete, but they stuck with it even working in the rain!! You guy's should ask for a raise! Awesome job, thanks Jose!!

Lindsay Reynolds R.

Dec 9, 2022

So I just bought a house in August 2022, a few days ago my heater died... the guy ( Rob) came here to checkout my heater and tell me it's done you need a new one 9,500.00$$
Then I noticed he looked like the same guy at my inspection when I bought my house three months prior, he was the one okaying the heater for the previous owners... that didn't sit well with me and I said wow you just okayed our inspection three months ago when we bought our house and now you're here three months later telling me I need a new one for $10,000??
So...
They just didn't appreciate your acknowledgment of that and being talked over, I am a first time homeowner and was asking a lot of questions that weren't really being answered....
Thank you

Hello!! So Freddy from stephens plumbing came out with 2 younger guys to overlook them for the job. It took about 4 hours.. Freddy was very communicative and friendly.. very knowledgeable and hard working.. he made me feel comfortable and puts the customers first. Thank you to Freddy !!!

Silvia K.

Mar 2, 2019

Excellent work by Manny. Our teenager failed to mention his bathroom sink was clogged. We tried to take care of the issue ourselves and soon realized we needed a professional. We received a referral for Stephens Plumbing. As busy as they were today, staff did everything in their power to get someone to our home. Manny was professional, conscientious about not making a mess in our home (raining...we appreciated that), and got the job done in a timely manner. Highly recommend Stephens Plumbing, Heating & Air Conditioning.

M S.

Nov 16, 2018

I had previously used them a year ago for installation of a water pressure regulator because my incoming pressure was over 130 psi. This summer my air conditioner broke during end of July and Chris was able to order a big Maytag unit and scheduled installation within two weeks. Freddy the master technician was super knowledgeable! He was very professional and patiently answered all my questions. He works in a methodical way and does not take short cuts. All four guys (Chris, Freddy, Andrew and Anthony) came and banged it out in one afternoon and my house is cool again. Highly recommended!

Andrea C.

Jun 12, 2023

We had a strange water leak coming from somewhere in the house (we didn't know what the source was) and called Stephen's Plumbing to help us figure out what was going on. Galan found the leak with minimal damage to the drywall and fixed the problem within an hour. They were efficient, knowledgeable, and extremely helpful. No question we'd call them again in the future for our plumbing needs.

Aaron V.

Jul 26, 2023

Moving forward, I will not be using nor will I recommend Stephens Plumbing and Heating. The manager (Jeanette) was misleading upon pricing and estimates. It was mentioned that it was free estimates. When I spoke with her after visit, she mentioned that it was miscommunication (on my end) and that she could not do anything more at this time. Also, I asked to escalate the issue, but that she was the highest of point of contact regarding customer issues. She apologized, but ultimately, there is a complete lack of accountability and transparency to the customer.

As far as the services, the technician was straight forward, knowledgeable, and addressed my questions. They did complete the work, albeit at a higher price point than most.

Greg C.

Nov 2, 2015

This was an awesome experience start to finish.

The A/C stopped working during one of the hot nights and I noticed a leak at the inside unit the following night. After calling after hours, (and receiving a call back) I decided to wait until morning. I phoned at 8:15am and Omar was there at 8:30!

Omar was patient and spent his time educating me while he worked. When all was done, the cost was reasonable, the A/C worked great and he was done it what seemed like no time. I also know far more about A/C than before.

This is how you make lifelong customers. They've got my business going forward.

Thanks guys and thanks Omar. You rock!

Dave K.

Sep 6, 2016

Miguel came and helped us resolve a valve issue moving into our new home. He was patiently waiting at Home Depot while we figured out what size valve we needed from our water company. He was calm, professional and quick. We would definitely use him again.

Jessica B.

Nov 16, 2021

I'm in near tears. I just got off the phone with Jeanette following multiple rounds of trying to have a plumber come out for a leaky bathtub faucet and replacing two washing machine valves. It makes it doubly frustrating because we live in a condominium where we share water with our neighbors so we need to notify them of water being shut off. Twice now we've warned our neighbors of possible water shut off and twice now we've been unable to have plumbing service.

I don't know, of the good reviews for this company, if the jobs are bigger or the areas they service are closer to their main office, or what, but I'm extremely disappointed that the kind voices who answer the phone quickly (Eric, Dave and Jeanette) aren't capable of producing quality service (or any service at all for that matter).

A plus is they answer the phone promptly when calling and do come across as kind and considerate. Another plus is Jeanette was able to secure proof of insurance that we could provide to our Home Owners association to have plumbing work done. A third plus is they would come out for a free estimate. Even when a plumber finally came 30 minutes after the 4 hour window we were provided for the first service call, we weren't charged (unlike the company that usually works in our complex and told us upfront they charge about $130-170 or something just for a service call).

Unfortunately, the first call they didn't come in the 4 hour window and I was the one who constantly had to call to have an ETA.

The real heartbreaker is having been told by the nice plumber, Matthew, who was the one who showed up 30 minutes late the first time, that he could do the job, would ask to return for the job, but just needed to get parts and would therefore need to reschedule. Then, having come to the rescheduled date and time, after waiting over an hour for him to show, I had to call and ask about what was going on and then told that he didn't feel comfortable doing the job. When were they going to tell us this? Never? Just have us and our neighbors wait around like schmucks for 4 hours again when I was told by Jeanette we would have Matthew come out promptly at 8am to finish the job in less than 2 hours?Jeanette stated her other plumbers were on bigger jobs. Do they not realize they could have potentially ended up getting referred for up to 140 units of work had they been able to honestly provide service?

Jeanette offered to have us try a 3rd time, but how can I do this to my neighbors? How can I trust them to provide service in a timely manner?

Sadly, they lost my business and were awarded this review.

We will be looking to another company to help us with our leaky bathtub faucet and washing machine valve replacements.

Danielle G.

Feb 9, 2023

Had a great experience w/ Stephens replacing my HVAC unit! I used their services years ago for plumbing and trusted they could get the job done. They provided a VERY reasonable quote in a decent timeframe and were able to setup everything within a few days, and I liked that labor came w/ a 3 yr warranty. Freddy the tech was very friendly, went through everything w/ me step-by-step and answered all my questions. I would highly recommend!

Becky P.

Jul 23, 2018

Chris and Anthony came to our house today after another company botched the job last week in attempting to repair our AC unit. Amazing experience with this company and kudo's for your quick, professional and fast job today. What a great experience working this local company from the initial call and talking to techs before they even came out to the nice guys they sent here who could not have been more knowledgeable and pleasant to work with. I am a Real Estate Broker in sales and always looking for top notch repair companies, well you will get all my future business for sure.

Faranak S.

Dec 31, 2022

I had different company's tech to check our heating units and they were trying to scam us by showing some other home's problems and get money from us which we didn't fall for it. I called Stephens and thank to them we solved the problem in 5 minutes. ( the other tech left the switch on off position inside the unit ) Pancho was very professional in his job and I will work with them anytime and recommend this company to everyone.

Asami F.

Jul 14, 2020

I had an AC fan capacitor replacement. From the booking an appointment to the actual technician coming in to replace the part, it was as smooth and professional as service can be! Pricing seems very reasonable and honest. The technician was in an out in about 20 min! I cannot be happier.

Mike H.

Sep 14, 2016

We needed a new water heater. Williams came and did a great job! He was very courteous, conscientious and efficient. I appreciated his thoroughness in explaining all that was done.

Mike H.

Jun 8, 2019

Stephens has been a reputable company in the San Pedro community for many years. Gary Stephens stands behind his work and has a reliable staff. Jose Sancen recently performed a waste line scope for my client and did a great job identifying areas of concern and recommending viable and reasonable repair remedies.

Sara I.

May 14, 2019

I'm very thankful for the Service that Luis provided in our bathroom and sink he knows what to do and fix the problem with reasonable price I mean it's hard to find a plumber like that!
Thank you so much!

George L.

May 21, 2018

My home experienced an unfortunate Water Heater leak at 11:30 PM last night. My wife and I are by no means handy but we were able to at least shut off the pilot light. Unfortunately we could not figure out how to shut off the water to the unit, and we couldn't shut off the main water valve to the home as we lacked the proper tools (every hardware store was closed at this point).

After calling 7 different companies that were supposedly 24/7 and getting the run-around by their people (half of the companies I called it went straight to voicemail, as for the others they only mentioned they would try dispatch but no call was made to me informing me of an available tech) I found Stephen's whose technician Victor gave me a call within 15 minutes.

In order to save us money, he tried to ask if we tried several things to mitigate the damages (i.e shutting off the water to the unit, shutting off the main water valve, seeing where the leak could be). After asking him to come as I could not resolve this issue myself (it was also 1:00 AM and the water spilling out of the water heater was causing me high blood pressure and stress) he said he would arrive within 30 minutes.

Sure enough he did and began diagnosing the issue. He was able to shut off water to the unit and recognized immediately there was a bad flex (water going into the unit). He went to his truck and replaced it and voila, no more leaks. I did have to ask him to turn the pilot light on and things were humming along.

The next morning (3 hours later) I showered in preparation for work and I guess having the water shut off to the unit will cause temporary water pressure spikes which is normal. It would have been nice for him to tell us that as I wasn't aware but I was happy things were finally working.

I was okay with the high emergency rate fee given how late it was and was very pleased with the quick and responsive repair. I will gladly look to them to do services for my home in the future.

Evelyn G.

Apr 7, 2016

My husband and I have always been totally pleased with the quality, promptness, and reasonable costs of the plumbing and heating services offered by Stephens Plumbimg! Yesterday, Hector came to unstop a blockage between our two bathrooms. He was running a bit late but politely called to say that he'd be there shortly-- and he was! My husband, who is an engineer, was impressed with Hector's analytical approach to the problem. Hector asked questions and explored several viable options and methodically proceeded to solve the problem. In addition, he was able to diagnose a nuisance noise issue with one of our Toto toilets. It's unusual to find a plumber who is knowledgeable, competent, analytical, courteous, and personable. Hector is all of these! How fortunate for Stephen's to have such an amazing plumber on their team.

Andrew R.

Sep 16, 2020

Luis came by to do a free inspection for a dripping facet. He was open about the situation and cost and will be coming back to replace it. Looking forward to it.

Lori W.

Feb 27, 2014

Awesome service. I had a clog, they came out quickly, took care of it fast and the cost was a good value. The price was what I was quoted and I appreciated the quick response. Thanks guys!

L B.

Sep 29, 2015

It would have been a 4 star review, if not for the length of time we had to wait for the appointment. Scheduled between 1 and 3, the plumber was running behind schedule and wasn't able to arrive until 6 due to emergency appointments. We called the office while waiting, and they could have been more helpful keeping us up to date on the estimated arrival time. But once he started the service was fine. Had to have a garbage disposal installed. Plumbing technician was very courteous and friendly. He installed the garbage disposal, but wasn't satisfied with the way the plumbing and electrical lines on this particular disposal were designed...they were pressing against one another. It didn't sit well in his mind, so he offered to go out and buy a plumbing part that would fix the problem, then came back a few days later to complete the job to his satisfaction. I'd recommend Stephens for their quality work and thoroughness.

Emjay L.

Nov 23, 2019

So happy with the efficient and friendly service!
Showed up prepared! I will use them over and over again!

Thank You!

Cindy K.

Mar 19, 2019

Great customer service. Called them and they came out promptly to check on my clients heater. Even though it was an old floor furnace, which alot of Heating companies don't even want to touch. They knew exactly what to do and how to get the pilot light lit. They also did went under the house to see the condition of the floor furnace and amazingly did not try to upsell us on a new heater. They were very honest and said that it was amazingly in good condition! Thank you Stephens Plumbing & Heating. Also, bill was very reasonable! I will definitely recommend you again!

Sheila C.

Dec 23, 2020

This company is FANTASTIC!!! My daughter's heating unit stopped working and she was getting the run around from her home warranty company. Please don't get me started with how bad the home warranty company is. But YAAAAAY!!! Stephens' team set things right.

Omar and Oscar were so attentive! We got the place from a flipper who cut a LOT of corners and Omar explained what needed to be fixed.

These guys were great.

Mark E.

Aug 1, 2014

When the AC goes out at home, it only affects a few people. When it goes out at work, it's another story. Many people are affected and it needs to be fixed ASAP, especially in this heat.

The air conditioning went out in my office yesterday so I called Stephens. Phirom was the tech they sent and he was able to get us up and running same day. He told me that the capacitor was bad and needed to be replaced. Needless to say, we're no longer sweating in the office. Thanks!

David D.

Mar 15, 2022

Highly recommend. We had scheduled an AM service call. However, problems created on our end resulted in Stephens coming out but unable to start the job. They kindly rescheduled in the afternoon and took care of the plumbing issue.

The office dispatcher was just great throughout the whole ordeal!!!!

Andre K.

May 1, 2023

Contacted Stephens for our split-system heat pump HVAC, which was leaking water. Stephens was very professional on all fronts. Quick to reply to my initial request. Quick to schedule a visit to diagnose the problem. The day of the visit, called in advance to let me know they were coming. Arrived at the time committed. Poncho, the technician, quickly diagnosed the problem and offered a recommendation/solution that cost me zero. Poncho also made some suggestions that were very helpful, that again cost me nothing. Stephens is a responsible, honest company and I will definitely call them again for future plumbing and heating needs.

Jackie J.

May 25, 2020

Had a toilet backup today. Was connected with Jose Galvan quickly. He came out fast (it's a holiday) even though he got locked out of his truck he came and helped us in our time of need. We only have one bathroom. I'm truly grateful and happy with his service. He answered all my many questions and fixed the issue. I need some more extensive work and I'll use them again for sure. Thank you!!

Jimmy T.

Jul 13, 2021

We called Stephens to fix our AC and they were at our house within an hour. They fixed our AC unit and did a GREAT job! Omar was our technician. They are professional and know what they are doing. Very responsive to our needs. Highly recommend Stephens AC. They are the best!!!

Daisy R.

Dec 19, 2021

My grandparents had problems with their toilet which is why we called this company. The technician that came was Freddy G. He was very friendly and knowledgeable. He knew exactly what the problem was and was quick to fix the problem. I would highly recommend this company. The staff does a great job identifying the problem and goes straight to work. They know what they are doing!!!

Josh C.

Mar 25, 2023

Responsive, affordable, and professional.

I've called on this company twice in the past 9 months to inspect my DIY Mini-Split A/C installation once after my first unit install and again after I finished the 4th.

They were one of the few companies that would give me a pretty detailed quote over the phone and they were by far the most affordable.

I was pleased to see the same tech, Matt, return for my second call today. He inspected my system, topped off my refrigerant, and got my heating working again in under an hour. The fact that he was onsite by 2pm when I called them this morning is awesome. I even received a confirmation call that he was on his way from their office.

Matt answered all the questions I threw at him and provided the requested feedback on how I did on my DIY install.

They are my go to company for all heating, cooling, and plumbing needs.

Richard F.

Jun 7, 2012

Someone called in sick and the appt time was moved up without notice one hour after the latest 7-10 am became 1130. lovely, ruined my day.

Marie C.

Dec 2, 2020

I had a gas leak on Thanksgiving day. I live in the Gardens and when Williams came out he explained the procedure and that he would put in an emergency bid to my HOA. After I received the approval Williams & Freddy came out and did a great job. Before they left they checked my stove and heater to make sure everything was functioning properly and cleaned my patio. I was very impressed and would highly recommend Stephen's Plumbing and especially Williams & Freddy.

Kate D.

Sep 26, 2022

Poncho did quick and great work. He was able to identify and fix my problem in 15/20 minutes. He got my clog removed and my unit up and running in no time. He was very knowledgeable and explained his process to me in detail. I would definitely recommend him for A/C and or plumbing issues. I saved his number in case I have any future issues.

Ashley P.

May 10, 2023

Stephens plumbing came and fixed my leaking toilet ! They also checked to see if we had leaking pipes and more water damage than what it looks like! Thank you to Miguel and Jose for being fast and doing a clean job no mess left behind! Quick and efficient!

Deanna G.

Aug 22, 2023

I needed repair on my mini split ductless A/C unit. After making an appointment, and on the day of appointments, I received a phone call 30 minutes prior to arrival. Technicians arrived on time, and their appearance was neat and professional. Omar showed up for an assessment and quickly identified the problem. Then, he rescheduled an appointment for repair.
Again, I received a call 30 minutes prior to arrival. Freddy and his apprentice quickly went to work, replacing the faulty part and discovering a leak. Omar showed up to inspect the repair without further incidents. Once payment was made, the receipt indicated a 1 year warranty on each, the repair work, and the part replaced.
I had a great experience and will definitely recommend Stephen's Plumbing and Heating service to friends and acquaintances.

Jim M.

May 30, 2019

I had a clog in my tub/shower drain line. I tried another plumbing company to snake the line, but they were unsuccessful and recommended an expensive hydro jet as the next option. I called Joanne at Stephens Plumbing and she was able to get me on the schedule for the same day. Jose, my technician, called and arrived on time and was very professional. Jose was able to successfully snake and clear the blockage without a hydro jet! Thanks for a great experience.

A K.

Sep 28, 2019

Manny came out the night after I called and fixed my clogged tub in less than an hour! Very quick, clean, and professional. I have used their emergency 24/7 line when a pipe burst and got the same GREAT service. I highly recommend Stephens plumbing!

Anna C.

Jun 22, 2022

They sent the technician within 30 minutes after the call !!!!! How awesome is that?!?! Matt did a great job and I will definitely call back if there's any other issues come up!

Sandra E.

Feb 22, 2023

I highly recommend Stephens Plumbing. When making the appointment they were friendly and responsive. The plumber, Williams, was knowledgeable and professional. He even cleaned the work area after fixing my clogged drain. I will definitely call on them again if needed.

Vincent G.

Apr 9, 2018

Just recently had Air Conditioning put in my House by Stephens Plumbing and they did a fantastic job!! Trevor and Chris were not only highly professional with there work but also so respectful towards my family's needs! Forget the rest, these two ARE THE

Eric E.

Dec 4, 2018

Excellent service by Omar and the Stephens crew for us today. They were very busy, but understood that I needed urgent help with my furnace failure, so they accommodated me on the same day. Omar arrived and diagnosed the problem quickly. I felt he was totally honest and capable from the start. He got things back in order and operational quickly and efficiently...and we was very friendly!

Dave B.

Dec 26, 2019

Scheduled a sewer inspection with this company and they gave a time window between 9:00 and 11:00 am. The day before the inspection I called and confirmed everything was on track and it was.

Close to 11:00 on the day of expecting they call to say their technician is running late and it will be closer to 1:00. I was ok with that as I understand unexpected things happen. Close to 1:00 they call again and say their guy will be there before 3:00. I was frustrated but agreed as I didn't really have a choice and needed the inspection done that day. About 2:30 I get a call telling me that they will be finishing and leaving from the previous client at 4:00 and will be headed my way after. They offered no discount for being 4+ hours late and when I asked about a discount I was told she didn't have the authority and I can speak to the owner another time. At about 3:45 they called back and offered a $50 discount and said their guy was on the way. I declined their offer as I didn't have any desire to give them my business anymore.

The only explanation given was that they only had 2 technicians and their stuff ran over time. The reason I tried to book first spot in the morning was to avoid this issue. And then to be strung along like they did when I could have called someone else sooner is completely not cool.

I booked another company and told them I was in a pinch. This other place was able to head over and help out and save me from my Stephen's plumbing nightmare.

Randi L.

Nov 10, 2020

It was cold last weekend, and our home gas heater wasn't working. I found Stephens on Google and Yelp, so I and called them on Monday and got an appointment for Wednesday. I got a call the next day saying there was a tech in our area, and he could come now. The tech wore a mask and was very nice. He fixed our heater and got quoted for a very fair price. I will schedule another appointment with them to fix our issue with our bathroom sink. It was a job well done, and they won me for future services.

Lindsay M.

May 9, 2022

I had an issue with my drain and they sent Sebastian over to look at it. Sebastian was completely knowledgeable and finished quickly. He made the experience so easy. I will definitely recommend Stephan's plumbing to everyone!

Jr M.

May 4, 2023

We needed a drain unclogged in the bathroom sink. Called Stephens. Manuel came out and did a great job for us. Even pointed out how the trap was corroded and we replaced that too before it started leaking. We found Manuel to be very knowledgeable and very helpful. Louie too. Cleaned up very well. Highly recommend.

Mary S.

Jun 23, 2020

Omg the first time I called Stephens plumbing I needed my fridge hooked up with the water line Manny was the gentleman that came out he was awesome and now I need my water heater looked at and my kitchen sink look at Galan was the gentleman that came out this time and he was awesome also Stephens will be my go to plumber for life thank you so much for your very warm and considerate and fine work

adam d.

Sep 21, 2016

Hector was excellent. I used to live in a town home in another part of San Pedro and I always found Stevens to be more customer service oriented. This held true with Hector and the work he did in my new home He was timely he always took the time to explain what needed to be done and the quotes that I got were excellent I would strongly recommend this company and I would strongly recommend that you request Hector even if it takes a service call or two. I also must state that Hector has very strong interpersonal skills he makes you feel very comfortable and is very trustworthy

Angela R.

Aug 27, 2023

Absolutely criminal! Tried to take my elderly mother for thousands of dollars and then left when I said I was sending her neighbor over to talk with them regarding their proposal. But not before collecting the service call fees. He said he was going to send a full written proposal via email which he did not. But from the notes I took over the phone, he proposed parts we didn't need, for a leak we didn't have, and 10 pounds of R22 (a refrigerant that had it's production banned almost 25 years ago!) it is still legal to sell existing inventory from prior to the ban, but there is a MUCH CHEAPER and more environmentally friendly alternative available, which thankfully Urso installed the next day for a third of the quote given by Steven's plumbing, to my 80 year old mother. They should be ashamed of themselves!!!

Steve M.

Feb 10, 2021

Super easy to schedule and book an appointment with Stephen's Plumbing, all communication was punctual and friendly. When the plumber Victor showed up I explained the issue to him with my garbage disposal having a leak and not working/making a sound like the motor was jammed. I had already purchased a replacement garbage disposal and believed he would be coming to install the replacement... Victor took the time to first inspect everything and determined that he could fix the issue which ultimately saves me money in the long run (now I can go return the replacement disposal). I think he was in an out within a quick 30 minutes... top notch service - will highly recommend Stephens plumbing to anyone in the San Pedro/Long Beach area!

Pam M.

Jul 14, 2022

Galan is the best. Friendly and informative. He unclogged our kitchen sink. When he went to unclog the washing machine drain and was unable to, he didn't charge us anything. He even drew me a diagram of the major work that needs to be done and explained it in an easy-to-understand manner. He was super-clean and washed down the mess outside. Their prices are very reasonable. I'd definitely use them again.

Brian J.

Jun 21, 2019

Being new to the area and needing our HVAC system to be serviced we turned to yelp reviews to guide us. Stephens Plumbing, Heating & Air Conditioning had great reviews so we called them. Anthony & Freddy were at our home yesterday. They are great. Very efficient and honest. They explained everything and performed a routine maintenance as well as a complete HVAC system check. There were no hidden charges and they were extremely dilligent and incredibly nice men. I highly recommend this company. The companies plumbers will be coming out on Monday to service our tankless water heater. So glad we found them.

kimberly r.

Sep 8, 2022

Our a/c was blowing room temp air during a heat wave. Oscar our technician came within 2 days of calling and was on time and very friendly. He spent the time to explain what was wrong with our unit and our options available. I didn't feel like we were being upcharged. The front office staff also was responsive. Would use again

Kane M.

Jun 17, 2020

I live in Palos Verdes Estates, and I feel as though I get charged a premium when plumbers or electricians come to my house because of my zip code. Kind of annoying, but whatever. I recently renovated my upstairs bathroom, and apparently the workers who demo'd the bathtub tiles allowed debris to fall into the bathtub drain, almost completely clogging it (it was draining fine before the demo). I called Mattucci Plumbing first, and 2 guys tried to snake the drain, which they claimed didn't work. Mattucci Plumbing then told me that it would cost over $3,000 (opening the walls and replacing pipes) to fix it because they couldn't free the debris with the snake. I wasn't happy, and so I called Stephens Plumbing to get a second opinion, and Art came out. I told him that another plumber tried a snake and it didn't free the drain. He told me well it wasn't Stephen's Plumbing who tried it. I laughed politely, but didn't think it would work. Regardless, he was really confident he could fix it and crossed my fingers. Well, it worked! Art diagnosed the problem, went through a main drain area for the snake (instead of through the small bathtub drain), and 30 minutes later my bathtub drain was working perfectly. I didn't have to break open my walls, and he only charged me $200 instead of the $3,000 that the other plumber quoted me. Wow, so glad I got the second opinion from Stephens. Thanks Art, you are awesome. Really polite, very knowledgeable, and obviously really experienced. You are my plumber for life!!! Stephens didn't overcharge me for the work, and knew exactly how to fix it in the least invasive and cost-effective way. I highly recommend calling Stephens, and Art in particular.

Jim R.

Sep 3, 2022

Our Air conditioner unit broke down and we called Stephens and they responded quickly. Eric was very professional. He sent Matt out to check our Unit and he was able to diagnose the problem in less than 20 minutes. Matt is trustworthy and knowledgeable. I appreciate the kindness that this business showed my wife and I.

Tommy J.

May 2, 2015

Probably one of the most unorganized plumbing outfits around. The property management company that runs my apartment uses these guys exclusively. They must give them a huge discount because they really are the worst.

My first encounter with Stephens plumbing was in november 2013. My apartment was being sold and the inspector had required a pressure relief valve be installed on the tankless water heater. Simple enough. This took over 6 visits from them and 3 visits from the inspector until they had it right. Then to make matters worse, without asking me first, they scheduled the final inspection for christmas eve. Who would schedule an inspection at someones home on christmas eve without checking with the tenant first. When I called to express my displeasure I was met with a bag of attitude from the dispatcher. We got into a agressive verbal argument. Needless to say i was hoping to never deal with them again.

Flash forward to 4 days ago when the same tankless water heater broke. I called my landlord and they sent these guys back out. My first reaction was here we go again. But i decided to be polite and hope for a better experience, my mistake. The first day plumber number 1 came in and looked like he'd rather be anywhere else in the world. He looked at it and said it's broken and they'd deal with it the next day. The next day plumber number 2 came in and did the same thing except he seemed a little more professional. He called the management company and got the approval to replace it. We agreed to have it done on friday. We had a funeral to attend in the am, so we asked them to come at 11. My wife took the day off to deal with it as i had to be at work at 1pm. They called several times to say they hadn't forgot about us, but no one showed up until 4pm. Plumber number 3 came in and all he did was look at the unit to see what parts he would need for the next day? The next day?! My wife had been sitting here all day for that? To top it off that means I had to Take a whole day off on saturday? That puts a huge hole in our pocket book. The majority of my income comes from the weekend. I was/am furious. It's now saturday and plumbers 4 and 5 are here on time for once. After about an hour, they realized they have the wrong parts to complete the job. Of course they do. I'm now sitting here waiting for them to go to the supply house and pick up the right ones. It's comical how unorganized these guys are.

So to recap, do yourself a favor and never use this company.

Kahryn R.

Dec 30, 2021

Service was great! Matt went above and beyond to assist us. After Christmas plumbing issues are a bummer, but we were quickly able to continue with our celebrations!

Steven M.

Oct 24, 2020

I called Stephens for a fourth job - repair requests for the sale of my home. Our buyer wanted a horizontal section of 1935 cast iron sewer pipe replaced which showed signs of determination. Also added an external clean out and lastly performed hydro-jetting to clear the sewer line of any roots and build up which was noted during inspection. After sorting through some scheduling snafus, Juan as lead managed competing priorities and his team very well. They did non-invasive prep on day 1 (so all systems continued to work) and accomplished the job in excellent time on the main work day. Juan really worked with me to get the job done on time and saved me money with his recommendations. I give them my highest marks!

Mara O.

Jul 11, 2018

Frank came to my house to fix a few things. He was polite, explained everything in detail and cleaned up after himself. Frank took care of everything on my list! Thanks Stephens Plumbing and especially Frank!

Larry C.

Jun 11, 2020

These guys are fantastic. Our AC went out (during a heat wave--no less), and the company I've used a few times before told me next week before they look at. So I shopped around Yelp, and came across Stephens. There were so many 5-star reviews, that I decided to call. They had an opening the next day with a 12-4 window time. The van pulled up out front at 12:30 (with a phone call before-hand). Their tech, Matt, went and looked at our old unit and had it running again with 5 minutes. Cold air once again.

Great work Stephens! I have a new go-to AC repair company now.

Abe B.

Jun 28, 2021

I appreciate working with Stephen's plumbing lead tech Art was wonderful, fast and clean. Took care of our plugged kitchen sink and I got a happy family again. Art was knowledgeable and personable which made working with him very efficient and effortless. Thanks Art!

Sherree P.

Mar 5, 2021

Call Stephens yesterday afternoon when an old pipe broke outside the house, causing me to shut off all of the water. They called within my appointment window to say they would be here in 40 mins- Jose Galan was here in 20. Fixed it very quickly, explained what he was doing, very happy with his service. He had a look at other potential problems and gave me a quote to fix them before they became disasters. I've used them many times and am always happy. Thanks, Jose- you saved the day. *** he also arrived wearing a face mask, which I really appreciated. even though we were outside.

Marcy E.

Sep 10, 2019

I learned pricing for jobs is arbitrary. Always negotiate on quoted price and even still they may rip you off. The plumber had to be encouraged to replace corroded gas pipe. He planned to return days later to do work for $750. I called gas company same day Gas co turned off gas immediately due to safety concerns and the plumbing company planned to fix it 5 days later. I found an established contractor to come out. They fixed pipe immediately for $200. I've had Stephens do work in past- I realized now I was probably ripped off in cost- the technician comes up with an arbitrary number. What I suggest- get a second opinion and negotiate price by the hundreds of dollars.

Heather T.

Jul 22, 2016

I had a problem with a pipe that was damaged in the front yard. Miguel came out from Stephen's, excavated the area and replaced the pipe. He was always professional, explained his plan, very knowledgable about the job and had us up and running like normal. I would highly recommend Stephen's Plumbing and ask for Miguel to come out.

Brian C.

Jan 14, 2023

Had a great experience with Stephens plumbing for our tankless water heater replacement. Williams first came by to help diagnose the problem. His honest assessment of our 11 year old unit helped me to decide that replacement was the best option. A week later and the install was fast and clean. It's nice to have service reps who don't try to upsell you and that's how it has felt with both plumbing and AC service at Stephens Plumbing.

Rich M.

Aug 25, 2022

Potentially had a small refrigerant leak in our A/C that was installed about 2 years ago. The A/C cooled but not optimally. Omar initially came out last week and noted that it needed more refrigerant. Eric, Sam, Daniel and Oscar worked with me to develop a reasonable plan of action. Extremely satisfied that everyone understood my concerns and addressed the issue.

Lea Ann S.

Aug 7, 2018

We had a unique situation and I called Stephens Plumbing, Heating & Air. Steve responded immediately and came by the same day. I would highly recommend this company.

Stacie G.

Nov 10, 2016

We had a great experience with Manny! We had a clog in our upstairs shower and called a local plumber..this guy, Raul at Unstoppable Plumbing, tried to rip is off (wanted $450 and had the wrong tools!). After we sent him packing we called Stephens and Manny came out right away and fixed the clog within 5 minutes! He explained what happened and why....and it cost less than $100!!! Manny saved the day! Now I have to go bash those other jerky guys on Yelp.

Gina B.

Feb 14, 2018

I had a drip coming from the upstairs bath into my kitchen. I found Stephens Plumbing via Google. In a panic, I called and spoke with a really nice lady and asked for someone ASP. I wanted them here by 12:00 noon, that was like 5-8 minutes from the time of the call. Well, the window was by 2:00 p.m. Louie got here real quick, discovered the exact problem , all the while I am praying for it not to be a major job. I was texting family members to pray and questioning Louie about the cost, etc. He assured me it would not be bad, I kept praying. He was finished in about an hour and the price was better than I could imagine! Well, free would be better but this is still great.
I would recommend them to anyone that need quick service, professional and pleasant plumber. I don't know anything about the Smell Good Plumber BUT, STEPHENS PLUMBING GETS MY VOTE AND BUSINESS.

E I.

Jun 29, 2020

Took a chance based upon other yelp reviews. Oscar arrived as scheduled to replace our thermostat. He was courteous, informative about our HVAC system and even helped tape up a few areas around our vents as well as replacing our thermostat as requested. Will definitely call on Stephens plumbing again for other needs.

Torao Y.

Jul 14, 2021

Highly recommend this company for AC repairs. Gave them a call and within 2hrs came to service my AC. Not only fair pricing but great customer service. Mathew (Matt) did a fantastic job and was very quick and efficient. Got my AC back up in running.

Chrys T. M.

Sep 8, 2017

We had our water heater go out on us. I called and they said they could be out in 2 hours. I said great, make sure you bring a 40 gal water heater wither you. No problem, he says. David shows up, and proceeds to tell me 10 different reasons why a 40 gal water heater won't fit where the existing 40 gal water heater is. He even took dimensions and walked around it 20 times. I said well lets just see...He said he didn't bring one. I told him the guy on the phone said no problem in bring one. He laughed and told me he never got the memo. He said he would go back to the business and see if he could get a smaller one. I knew he wasn't coming back. Sure enough, he calls, he can't find one for another couple days. No worries, my husband found another company to come out and install a regular 40 gal. within the same hour. Will never call again.

Babybear S.

Apr 7, 2016

Miguel was able to show up and diagnose the problem right away in my condo. He fixed a leak promptly and even helped me finish installing my kitchen faucet free of charge for labor. I just had to pay for new hoses. I really appreciate the good work done here!

Sid L.

Mar 22, 2019

These guys are always reliable, honest and punctual. If there's a minor problem they don't upcharge. And if there's a big problem, they get the job done reliably and reasonably (Luis especially is friendly and honest; he's saved us hundreds of dollars and he's a big reason why we use Stephens exclusively).

Kim W.

Jul 5, 2020

The water line coming into the house sprung a leak at 11pm on July 3rd. I was able to shut the water off. When I called, the after hours service guy suggested waiting until morning to save money. We did. Manny came by on July 4th, saw what was wrong and fixed it. Nice guy with a great attitude! We will use them again, if we need to (hopefully not on a holiday.)

Miyoko O.

Aug 31, 2022

Byron was very helpful identifying the problem with the high water pressure and installed a water pressure regulator. He explained all the steps so I understood what was going.

Barbara F.

Oct 9, 2020

Thank you Jason for your professionalism, and patience. Happy to speak to you after hours. Definately give him a raise!
Thank you for our annual preventative servicing for The Gardens.

Laura G.

Jul 31, 2013

We have used Stephen's Plumbing several times now. I find them to be responsive and professional. They generally stick to their time frame, or call if they are running behind.

Liz F.

Nov 7, 2019

Stephens Plumbing came to maintain my wall heater. They were on time, friendly, and knowledgeable. I have already recommended them to friends.

Wes P.

Jul 19, 2017

Jose & Cory were great helping first to hydojet our main sewer drain that was completely clogged due to the the neighbors tree roots. It was so bad that we had to arrange for the city clay tile side (where the problem was) to be re-lined to permanently correct the situation.
It was complicated and a big task.
Jose always kept us informed as to the work process.
I would recommend them to anyone.

Karishma S.

Mar 13, 2022

And also I looked up inspection reports once we recently bought the house and I am pretty sure the tub stopper and drain wasn't broken, seems like it happened during the repair, no one came back to fix it. very poor and unprofessional service

Peter I.

Dec 11, 2018

I've had a couple experiences with these guys. In summary, their management/back-office and scheduling is a mess, but their HVAC guys are pros.

First experience was for HVAC. The guys that came out were pro's and very friendly. They did some testing, found no issues, and went on their way.

I tried to bring them out a second time for plumbing. They were at my location, telling me no one answered the door when they knocked repeatedly. My tenant tells me she never heard knocking. Not sure who to believe.

So I rescheduled to yesterday at 2, making sure my tenant was there. Got a voicemail from their scheduling department saying sorry, wont be there until after 4. No mention of a please call us back... I never heard back from Stephens, in fact.

My tenant called me late last night asking why they didn't show. So I called Stevens this morning, and they immediately went on the defensive saying well your tenant wasn't there the earlier this week (which has nothing to do with their no-show on the reschedule) and we didn't hear back from you so we didn't go (again, no mention to call us back in the we'll be late voicemail).

Skip these guys, there are better service providers out there.

Elvira P.

Mar 7, 2017

I had service today and the plumber was on time. He fixed my plumbing problem and I am very satisfied with the service. He did a great job! I highly recommend this company for any plumbing issues. Their prices are reasonable and affordable. Now a days it's hard to find a contractor that takes pride in what they do and this company, I saw their employee take pride in his profession. Very well mannered and neat and answered all my questions. I am extremely satisfied and will definitely be using them for any future plumbing issues.
Thank you!

Sang J.

Nov 25, 2022

Omar showed up early, assessed issue quickly, had parts already in his truck, spending less than hour fixed broken heater board.

Family's extremely happy with work and service.
Highly recommended!

Josh M.

Jan 4, 2021

What was turning into a pretty difficult and negative experience with Stephens Plumbing was completely turned around by Eric, who works in the office. I was on a tight deadline and was struggling to get information from a few people in the office about some quotes I requested for about a week, until I got on the phone with Eric. He went above and beyond to get me the information and prices I needed and he did so within the span of only a few hours. Eric is the only reason I am giving Stephens a 5 star review, and I will most definitely be giving Stephens my business again because of Eric and Eric alone!

They (and I) are lucky to have him working in that office!

Margret A.

Apr 10, 2019

Luis was amazing! Turns out we had a full sized bottle of cough syrup in our toilet compliments of the kiddos. Luis didn't stop until he figured out the problem, and he also replaced two different parts of the toilet in no time. Thanks!

Christopher Y.

Aug 22, 2022

We called this company to fix our AC at work. We had 2 other companies out that told us we had major problems and gave us really high quotes. Stephens Plumbing and Heating came out and diagnosed the problem and fixed it for a lot less than the other guys and turns out we didn't need all the other expensive work that the other guys quoted. Thank you to Omar and Oscar for getting our AC working again so quickly and honestly.

Its hard to find an Honest repair company these days. Thanks again.

Jeannette W.

Oct 30, 2020

Would definitely recommend Stephens heating & plumbing , what we thought was going to be a lot of money it ended up being just a minor problem or I should say corrosion on our old wall heater.. Oscar was very helpful and knowledgeable, thank you so much!!! The price was reasonable for us

Renee S.

Jan 14, 2017

Our pipe had a pin hole leak and they came same day and as soon as we called. We just love this company. Miguel and Frank were professional and knew what they they were
doing. Recommend to anyone.

Michael G.

Apr 10, 2022

The more complicated jobs such as a main; they say they will call you back and yet don't even bother calling back; poor customer service

Marshall D.

Jan 12, 2023

I've had an issue with a sporadic wall heater for years. I called Stephens Plumbing and Heating because I wasn't getting answers or solutions and I am so glad I did. From the start, I was very impressed with this company. They were professional, responsive, and understanding, which was great but I really needed a solution. I worked with one technician who was professional but I was still having problems after his recommendations. They finally sent Oscar who really seemed to have a very holistic view of the heater. He brought a new perspective and a new solution. The wall heater is now working great!!! They were understanding of the importance of the issue, charged me fairly, and provided all documentation of work.

Caryn A.

Mar 14, 2022

I actually had both HVAC (Poncho) and plumber (Matthew) come out today and they were both wonderful. Very helpful - listened to my concerns / questions and providing simple tweeks that I hadn't known were possible. Learned a lot today :)!

Simon Y.

Mar 4, 2021

No BS. Just excellent service from Dave and Oscar. PPE and safety protocols in place. I can't recommend them high enough.

Our furnace wasn't working this morning, and I gave Stephens a call around 10AM, and spoke to Dave - who was very professional over the phone, asked me questions about symptoms, and let me know he had techs available in the early afternoon. He also followed up with an ETA, which is a nice touch.

Oscar came by a couple of hours later, did some diagnostics, and quickly pinpoint the cause of the problem. He took the time to explain the suspected issue, how the mechanism works, and what the next steps would be. Luckily he had the part needed in his van, and successfully repaired the furnace in less than 45 minutes.

Oscar also stuck around for me to re-install my wi-fi thermostat, to make sure all was well. He also answered my HVAC maintenance questions. He's a good guy!

Look, my only goal this morning was to get the heat back on by night time, so that our baby would be comfortable. Stephens fixed the problem, while exceeding my expectations.

Jennifer T.

Dec 10, 2012

We've had Stephen's Plumbing do 3 different jobs for us. The first one - 3 years ago - was great. Came out quickly, got the job done, price was reasonable. The second one - 1 year ago - the repair person missed window of time I was give by 2 hours, and then couldn't fix the problem without ordered a part. That was fine - but it took more than a week to get the repair person back out on the job, and I had to repeatedly call to get the appointment scheduled. I kept getting told that the part would be picked up that day and I'd get a call back later to schedule, but nobody would call me back.

The last job was ridiculous. First, took a couple of days to get the appointment scheduled, and then the repair person missed the appointment window by two hours. Diagnosed problem, but had to come back out with different tools/equipment. Fine. Was told the office would call me to schedule. Never called - I called back at the end of the next day. Was told would be called in the morning after the dispatcher talked to the repair person. Wasn't called. Had to call back and was told same story. This went on for a couple of days. The day before Thanksgiving (and I had wanted fixed before Thanksgiving and had called a week and a half before Thanksgiving), was told I would be called about noon. No call. Called at 12:30 - was told would be called at 1. No call. Called back at 1:30 - oh, was told that everybody went home for Thanksgiving and I would be called on Monday. Called another company, and got the issue fixed in one day. Still have never received call back from Stephens.

Terrible customer service.

Kristen S.

Jul 31, 2020

Absolutely AMAZING customer service, quality work, and incredibly friendly staff! We had a leak in our attic AC unit. Omar was on site in no time and was able to identify the problem and fix it super quickly. After having another company on-site that was not helpful, we are so glad that we found Stephen's Plumbing and will DEFINITELY use them again in the future. Special shout out to Omar for all his help with the Nest setup too!

Zina Q.

Jul 21, 2021

I had a great experience with this company. Professional, polite, reasonably priced, and clean.
I got an appointment convenient for my schedule. Williams arrived wearing a company uniform with his name too. As a woman, this made me feel more comfortable. Williams was very thorough explaining what was needed. Not only was the repair done right, he cleaned up the bathroom, left it as he found it.
I've had several other plumbing companies that were pigs!
This company will be my go to.
Thanks Williams!!!

Neil H.

Dec 12, 2014

Appt for estimate 9-11. Nobody showed. Called at 1 and they said it would be more like 3-5. Missed whole day of work for what should have been 10 minute estimate. Thanks.

Tanya H.

May 15, 2019

The team at Stephens Plumbing, Heating and Air in San Pedro are FANTASTIC & EFFICIENT!! Monday 5/13/19 Dave took my service call and sent service tech Poncho out to check out our system the within 2 hours. On Tuesday 5/14/19 work was approved by our HOA and appointment was set for Wednesday. On Wednesday 5/15/19 service techs Chris & Matt came out and completed needed repairs and ran new copper lineset with cover. They were professional, courteous and cleaned up their work areas! Chris, Matt & Poncho got us back up and running in no time. Thank you all San Pedro team!! T. H. V.P. R.H.E

Beverly B.

Jun 12, 2019

I appreciate Omar and Oscar coming on time as scheduled ... they took care of our AC PROBLEM right away.. they're friendly and polite and honest .. they made sure I understand what's wrong with our AC ... we'll definitely use them again

Maggie C.

Jul 9, 2018

On the hottest day of the year my AC went out, of course. Not really knowing anyone in town I called Sears to come out, tell me if it was able to be repaired (it's very old) and if not, give me a quote on a new one. He quickly said it was not able to be repaired and quoted me between 14k and 16k for a new unit. I tried not to panic and thanked him. Of course he wanted an immediate commitment. Ha! This brings me to Stephens. I called them on the 2nd hottest day of the year and spoke to Ryan. He was very nice and said although they were swamped he would try to get to me. He called me a few hours later and said Oscar was on his way. Oscar showed up, went to look at the unit, came down with a small fuse in his hand. Come to find out, that's all it needed!!! For the price of a service call, he saved my sanity and my personality cuz I found out that when it passes 100 in the house both degrade dramatically. I know this AC is elderly and soon it will need to be replaced, I know that only Stephens will do that for me. Thank you so much Ryan and Oscar!!!

Aaron B.

Jul 31, 2014

I needed a plumbing issue fixed as soon as possible, and Stephens Plumbing fixed it that day, for the price estimated based on a short phone call.

Autumn A.

Jun 19, 2023

Update 2023:

I mean this goes without saying. Since I've met Oscar I refuse to have any other company or ANYONE in that matter look or touch my unit. I've given a review on this business before. And again. I had my AC unit maintenance today. And per usual he was thorough and explained everything he was doing step by step. I'm so happy I found this company and Oscar.

Chloe B.

Mar 9, 2018

Reliable and honest group of people. They replaced our upstairs HVAC unit in record time - one day! Excellent customer service. Would highly recommend.

Adri E.

Apr 15, 2020

They came same day within the hour and fixed my sink that was clogged. Luis who came out to our home answered all our questions and was super fast and efficient.I would definitely recommend Stephens pluming and heating to friends and family. Thank you so much Stephens plumbing.

George C.

May 26, 2021

Second time I try these guys. First time was for my heater and now is the AC unit. Gotta give these guys another 5 stars. Called them at 12pm to have the take a look at my AC unit. Called me an hour later and told me a tech will show up within the next 30 mins. They arrived on time and perform the service needed for my unit. Very honest and friendly, efficient, reasonable pricing and came the same day. Tks for the professional service once again. Definitely my go to guy for all plumbing related services

Joseph M.

Dec 19, 2019

Called these guys out for a clogged sink and David noticed a leak below my house that was increasing my monthly water bill! Louis came back out the next day and fixed the leak in no time. Both were very friendly and quick.

Eli B.

Sep 29, 2020

I highly recommend Stephens Plumbing. They were referred to us by our neighbors. We originally called for a leaking toilet. but they did so much more.

We called Monday afternoon and Manny was at our house the next morning. I had a few questions re: other plumbing issues and Manny took the time to explain and write down what i needed and recommendations on who to call for the products! He was very patient and knowledgeable! Super friendly and respectful.

We will definitely be using them in the future.

Roberta P.

Sep 26, 2022

Absolutely Horrible Service!!!! They promised to show up 2 separate times and never did and then made up excuses each time! DO NOT USE THEM!!!

Vance N.

Jan 4, 2020

We had a simple shower cartridge swap that needed to be done and we got quoted $500-$1000 job for something that costs as little as $80 for parts. We had all parts available but the plumber took all the parts so we could no longer do the repair ourselves. I feel like he did nothing but attempt to scam my girlfriend who seemed like she was an easy target to markup. He made no attempt to look at the problem and tried to upcharge us to simply remove the shower plate on the wall. We cancelled and called another plumber who was able to diagnose the problem and fixed it within 2 hours. He may have gotten away with it from other clients so be wary about the cost and ease of repair of your plumbing.

Barry M.

Jan 20, 2020

I called to have them come change a part on my heater that Social gas inspected and said needed to be changed and I could probably do it myself and that he could change the part but they don't carry it for my type of model heater. Turns out so cal gas guy was lying, the part was a thermal coupler and its basically a generic part that can be used in heaters and other things. Anyways I call Stephens plumbing and they have a technician reach out to me to service my heater, I tell him I need to have my thermo couple replaced and how much is the flavor because I know the part is only like $10 bucks. He says we'll first of all you won't find a thermo coupler for $10 dollars that they go for $80 and if I find them for $10.00 to let him known where so he can start getting them from there and I tell him I already did, they sell them at hormone depot for $10 bucks and they go for $7 on amazon, he was silent fr what felt life an eternity because he got busted trying to sell me a $10 part for 8 times its value at that point I knew he couldn't be trusted but I figure hey I could just get the part from home depot and pay the labor for him to replace it, then he tells me he will charge $159 or $189 just to show up, keep in mind this wasn't an emergency visit and I clearly stated that to him, $189 just to show up then whatever the labor was going to be to fix the part is laughable. I ended up calling to cal gas and asking if they change thermo couplers and they said they did so I made a big deal about it complaining that their technician said supposely they didn't change them on my particular model, so they sent another technician out and he changed it and charged me $50 total which I felt was more than reasonable. Use your better judgment when going with Stephens plumbing, if you don't believe me on the price of the thermo coupler look them up on home depot and amazon its basically this thin copper tube with fittings on each side that the pilot flame heats up which in turn sends milliamps to this safety device to keep the gas on or at leas that was how it was explained to me. You just cant trust anyone now a days, it seems like everyone is out to rip you off, I hope Stephens plumbing managment reads this and gets on their employees about being more ethical and I really hope it's not something that is encouraged by management

Kathleen B.

Sep 23, 2016

Miguel serviced my mom's house, gave us high and low quotes, and finished the job quickly. So relieved to have a reliable plumber!

Cha M.

Dec 30, 2021

Our neighbors referred us to Stephen's plumbing and they didn't not disappointed. They confirmed the appointment, arrived on time and did a great job. I would highly recommend this company to anyone.
Special shout out to Freddy G. He was super nice, knowledgeable and did a great job.
Thanks again for a job well done :)

Kelly P.

Dec 20, 2022

Eric and the team at Stephens have been proven to be friendly, helpful, and extremely knowledgable. I would highly recommend them, especially given our story:

About a year ago, our HVAC system stopped working. The compressor was about five years old, but the system would continually turn off and the house wouldn't cool. NRG (the company we originally bought the compressor from) told us the issue was our furnace/blower unit, so we bought a brand new one from them. Very long story short, that was the beginning of a slew of issues, none of which ever solved the original problem. We spent what added up to thousands of dollars in multiple repair calls, just trying to get the AC and heating system to work properly.

We finally called Eric at Stephens, who had helped my parents with their A/C unit. He was very friendly, quick to respond, and listened carefully to our concerns. Even though Stephens is based in south LA, they made the effort to come up to our house in the upper valley. Both Freddy and Oscar came out to our house on different occasions and were both knowledgable and pleasant. They handled both the replacement of our A/C coil, as well as increasing the intake air flow to our system, which helped to fix the longstanding issue with our system shutting off. I would highly recommend this company - of three other HVAC companies we've worked with in the past year, they were the only one to correctly identify, diagnose, and repair our system. Call Eric if you have any issues!

Margaret Y.

May 18, 2019

I had the simplest problem. I needed to swap out a broken toilet seat for a new one. Easy, right? Not when the nut is frozen to the toilet and its 6 inches from the wall. Who ya gonna call? Stephen's Plumbing! No job too small. Thanks Manny! I really appreciate it!

M G.

Aug 3, 2014

It was Sunday at 5pm and we had a blocked drain. Our regular plumber couldn't make it, but recommended Stephen's. Manny arrived within an hour. He was polite, pleasant, explained everything, and fixed us up. As we had a root intrusion causing the problem, he even explained preventive measures we could take ourselves to try to prevent another blockage. We will call for Manny at Stephen's again!

Carol C.

Jan 13, 2023

I highly recommend Stephens plumbing!!! This was my first time using their services and let me tell you... I wasn't disappointed! I called them because I needed help with my wall heater and Freddy came on time and prepared with all the parts in his truck. He was very professional and informative. He explained and showed me what he was going to do to fix my situation. I was very happy with the outcome.

Michael D.

Sep 7, 2022

Tried getting a updated quote from them on AC installation, spoke to 4 different people throughout the week in regards to this. All said someone would call me back. Never received any call back. Eventually gave up and went with a new company for my AC installation. Tried to stay with a local business but that failed.

Ann T.

Jun 27, 2019

Luis came out to unclog a toilet, called before arriving, showed up promptly and unclogged the toilet very fast.

I have used Stephens Plumbing in the past and would definitely use them again for all my plumbing needs.

Trustworthy, honest, reliable and fair prices.

Highly recommended!!!

Betsy A.

Nov 5, 2017

Great end result. Replaced broken water heater. The new water heater works well and was expertly installed. William and Manny P. were very conscientious, and the lead guy William was very knowledgeable about the task.

Arrived 1.5 hours after 12-2 time promised, but I cannot complain since my job ran over the expected time when the water heater would barely drain (probably due to sediment buildup over 12 years). The guys agreed to wait for the water heater to drain (we needed to get it done Sat. and not wait until Monday), and their boss approved, even though it would be MANY hours. Fortunately, I located a compressor and the guys used it to open the clogged drain an hour later, so waiting turned out to be the right decision. The job still took 4.5 hours (until 8 p.m.) and we appreciated the guys staying to get the job done on a Sat. night.

Vitaya S.

Jul 21, 2023

Thank you panjo and jt they arrived on time and they explained how the system work for my ac but he say notting is wrong with my ac and he told me no charge for coming and they were very nice and I would recommend it for other people thank you

Patti K.

Jan 10, 2022

Matthew was professional, listened patiently to what the problem was & stayed to thoroughly complete the job which was a bit more tedious than expected! Unclogged main line stoppage at clean out.We were very pleased with Matthew's work & wouldn't hesitate to call Stephens Plumbing again!

Elaine N.

Sep 1, 2017

This review is specifically for Jose and Cory who really came through for us on a last minute request on an Extremely hot Friday afternoon close to closing time right before a holiday weekend. They thoroughly completed the tail-end of a somewhat challenging dishwasher installation (from a previous plumber which I won't get into specifics); stayed late and made sure everything was running the way it should. Did I mention, it was an extraordinarily HOT day? You can tell Jose is the type of plumber who takes pride in his work and wants customers to be happy. Just overall very courteous, professional, and helpful guys. Thanks Ryan for coordinating to make sure we were taken care of. If you call these guys, make sure you ask for Jose for the plumbing. He is extremely thorough and gets the job done.

Danielle D.

Jun 25, 2021

We had Matthew from Steven's plumbing come and install a toilet and fix our sink. He was so nice and respectful of our house. He was able to come on short notice and completed the job quickly. He did a great job and we'll definitely be using him again for future plumbing needs. I'd highly recommend asking for Matthew for your service needs

Lisa C.

Mar 15, 2023

We have used Stevens plumbing before he has passed, and we have always gotten very good service from them.
Today we had to get a tag removed that the gas company, they said we had methane on our property that they could see from doing a random aerial photo. So we called Stephen plumbing and had them come out.
Galan and Arturo were so kind and found whatever they were looking for in a timely manner.
I would recommend them both and also the company they work for Steven. Plumbing is a good company.

Roxanne B.

Nov 24, 2020

Absolutely thrilled with their service. Sent in an email on the website - got a call the next day. Omar was out within a day. The thermocoupler for my heater is a non-stock item, but he located it and he returned in a couple days to install. I am warm now. :)

Thank you for the phenomenal service and happy holidays!

Demelza P.

Mar 6, 2020

Called last night and got an appointment for today. Oscar was here during the agreed upon window. He was done in less than hour.
Thanks!

Lulu L.

Jul 10, 2017

These guys are the best! Bought a house and had the AC installed. Miguel did the gas hookup and not only is he super professional and explained everything he is a perfectionist. Everything is cleanly done you can tell he really takes pride in his work. Rob did the rest of the AC install and he's great too just super professional all around. I felt comfortable having them in my home and the process was quick and painless. Stephens is definitely my go to plumbing and AC company and Miguel is my go to plumber. He's awesome.

Nancy S.

Sep 25, 2022

Our garbage disposal started leaking only when water was flowing into it late Friday night. Since it wasn't continuously leaking, I waited until 8am Saturday to save my management company money. I called the after hours number Saturday. Gave me an excuse to clean under the sink!

Eric at Stephen's Plumbing was professional, courteous, understanding and had Williams come out under 30 minutes. Williams was knowledgeable, professional, personable and communicated with me the need to wait for approval for a new disposal. It was approved, Williams replaced the disposal quickly and showed me the results. He also left me a new wrench.

Eric called me to follow up on the replacement and told me how to use the wrench when the disposal makes a buzzing sound when turned on. I never knew how to use the wrench! The entire process took about an hour and a half. I'm very satisfied with Stephen's Plumbing, keep up the awesome job and customer service!

Leslie S.

Aug 25, 2022

Service Man Oscar came out to my home on time, and was honest with cost and repair. Professional and honest. Really appreciate the service. Highly recommend this company.

Joe S.

May 9, 2023

Enjoyed a small bath remodel. William happened to be at house to provide estimate while my contractor was placing pedestal sink in planned spot. William, whom I've had the pleasure of having do prior work, communicated with other contractor regarding placing of pedestal to minimize extra plumbing work and proper placement of pedestal sink. I hired him right there before his quote and after he provided quote was same price as another quote I received.

Thanks William. I'll stick with him and Stephens for my plumbing needs.

A.D. I.

Jun 28, 2019

Called on a Friday morning to set up an appointment to have someone take a look at my air conditioning. They were able to send someone out same day. Prices was reasonable and comparable to other local services. Pancho, the technician, was professional, on time and took his time to explain what he did and recommended. Will definitely call them again if needed.

Matt K.

Jan 6, 2023

During the recent heat wave we were in dire need of air conditioning repairs.
I contacted Stephens expecting availability issues. I spoke with Eric who was very sympathetic to our situation and indicated they were busy but he would make some inquiries and get back to me. To my surprise he promptly called me back and told me he would get someone out to us the next day. The tech Oscar showed up on time and was able to promptly discover the issue. He then took considerable time in explaining to me the problem and our options. I later received a follow up call from Eric checking to see how things went and if I had any questions. I requested that he order the part and he got back to me the next day with the pricing. He then scheduled us within the week for the repairs. Tech Matt and Daniel arrived on time and installed the part. I then received another follow up call from Eric and thanked him for all his efforts to get this done. The system has worked very well since then. The professionalism and responsiveness of Eric and the techs was very impressive particularly during a heat wave. They really helped us out and for any other heating or air needs I wouldnt hesitate to use them again. Very happy to see there is still good service out there.

Julie M.

Sep 21, 2018

Excellent customer service (Joann)
Excellent installers (Freddy)
I was so impressed with the level of customer service and care provided by Stephens Plumbing. I was originally hesitant to go with a company I had no previous experience with, but was completely satisfied with my decision. the above and beyond to ensure our installation was successful. Great care and concern for the Aesthetics of my walls. Prices for competitive. Highly recommend!

Louis B.

Dec 21, 2021

Recently I had an issue with the wall heater in my house losing functionality. I called two companies to take a look, one of them being Stephens Plumbing and Heating. The first company was able to come out the same day while Stephens was booked until a few days later. The first company came out and after about 5 minutes they told me my heater needed $700 in repairs and provided me an itemized list of things that needed to be replaced. Feeling a bit cautious of this estimate I waited until Stephens Plumbing and Heating came out. Good thing I did, the Technician came out and after about 10 minutes or so of investigating my heater he discovered the issue was a couple of wires coming loose and was able to fix them and simply charge me for the diagnostic work. Couldn't recommend them more highly and if I run into any other heating issues they'll be the first group that I call.

Thanks.

Mary Lou W.

Mar 6, 2020

Had a problem w forced air heating. Stephen's plumbing came out the day I called. Turns out I had a gas leak in the attic!! Pancho & Freddy fixed it immediately and were very professional. Also pointed out the ducts were not up to code but did not pressure me to get them taken care of. Very professional, explained clearly. Had to get up in attic and showed me pix. And-no more gas leak! Highly recommend these guys!

Karie N.

Sep 14, 2021

Our Water Heater stopped functioning. We called Stephens Plumbing and they gave us their next available morning appointment. They called when plumber was on route to our home. Freddy arrived in a uniform and mask. He informed us he was vaccinated but still wears a mask. He called to get another person to help remove & install a new water heater, so it could be installed today. He explained what areas had not been previously installed correctly and that were not up to Code. After installation it was very noticeable that his workmanship is superior to what was done previously. He replaced PVC pipes with Copper. Our Water Heater is now up to Code and we will be recommending Freddy & Stephens Plumbing to our neighbors and will be contacting them for any future repairs!

Christine S.

Sep 2, 2022

We had the BEST experience with Poncho from Stephen's Plumbing & Heating! Our AC unit stopped blowing cold air during a heat wave. I called and Poncho was at our home in less than 30 minutes! WOW!!

He had everything fixed in under an hour and the price felt very fair and reasonable. He was kind, courteous, and very professional. We couldn't have asked for better service. Thank you, Poncho!

Luke M.

Oct 11, 2017

Thank you JOSE, CORY, MANNY,
You guys did an outstanding Job with the sewage pipe and the drain pipe that was broken and plugged up . You were there a few days and got the Job done right the first time . You guys make a great team and are true Professionals .
My work is up and running . And thanks for cleaning up after yourself's that was nice . Will recommend you guys to everyone.

Rachel W.

May 28, 2023

I had a prior issue with a leak in my pipes earlier this year, and Galan & Arturo at Stephens Plumbing was able to quickly resolve the issue for me in the short term, but recommended a repipe in the long term due to some corrosion issues present with the materials used.

This week, I called in a request for repiping services on a Monday afternoon, and the office team was able to immediately schedule Galan for a visit the following day for reassessment/quote services. Galan & Arturo were fortunately available to start the repipe job the next day (Wedneday), and with a little assistance from Matt, were able to complete the whole repiping job by Friday afternoon. In addition to that, they also repaired some troubleshooting/partially abandoned lines/weird sewer configurations present that they encountered during the primary repipe work. Galan provided me with great communication throughout the whole process, and a few days out from job completion, everything is still working perfectly.

I was really impressed with the level of service and quality of work they performed on this larger-scale job, and am just really pleased with how smoothly the whole process went.

Evan C.

Jul 23, 2018

These guys have been great. Was given the run around by several HVAC companies. One of which just shrugged his shoulders and walked off. Finally, Stephens identified the problem and we were good to go. Today we had some duct work repaired. They were in and out in 30min. Thanks!

K E.

Oct 2, 2022

Stephen's Plumbing & Heating installed our air conditioner 14 years ago and we have never had an issue until this week. We called on Wednesday, spoke with Ryan Stephens and Oscar showed up early the next day. Customer service was awesome and the response time was really awesome considering how hot San Pedro has been. Oscar arrived and was very professional and consciences about work shoes on our carpet. He and got straight to work and found the problem VERY quickly for which we are grateful. Luckily it was a minor - easy fix and we were up and running again in no time. While Oscar was here, we inquired about our heater. He was gracious to take a quick look and give up peace of mind that all is well. We have used Stephen's Plumbing for many years now and will continue to do so.

Lourette M.

Aug 11, 2021

Galan originally came to address what we thought was a simple clog in our bathtub but, it's was far more complicated. Galan was very detailed in explaining the issue and ways to resolve according to budget. He was polite, friendly and a complete professional. Thank you!

Nadine A.

Jul 3, 2021

Very upsetting experience. I called Stephens Plumbing to fix the water leak coming from my A/C. I have an infant and it's 80 degrees where I live so this was an emergency. The technician came out and said he fixed the issue. About 1 week later the AC started leaking again and I called Stephens Plumbing to see if they can come out since it wasn't fixed. I was told they'd charge me over $200 just for coming out after hours as a service fee! I'm so upset. I have a small baby who is getting heat rash because I can't use the AC, the technician didn't fix it and they still want to charge me another service fee! I tried to reason with the technician. He didn't budge so now my baby is suffering in this heat and we have an AC that isn't fixed.

Lori T.

Jul 25, 2018

Luis from Stephens Plumbing came right away and was able to fix my toilets very quickly. He was nice, efficient and got the job done. He walked through what he was going to do so that I understood the process. I appreciate knowing what's going on. I will call Stephens again for my plumbing needs.

Charmante V.

Mar 7, 2021

I purchased an older home that had been vacant for a few years -- and that's not great for the plumbing. I just moved in, had family in town and everything was backing up! I had 4 plumbers come to get several estimates and ended up going with Stephens. Jose (Galan) was very thorough, helpful and engaged me throughout the process. The guys were very professional... explained my current and future needs and options, Im very grateful they were able to begin the work right away and use their expertise to make sure everything was great in the end. Would definitely use Stephens again!

Liz S.

Nov 16, 2019

Ok, I am positive without a shadow upon a doubt that I found my plumbing company for the rest of my time here on earth. I wanted to email a photo of what was going on with the pipe under my kitchen sink so I could get an IDEA of WHAT was going on with the leak. Ryan at Stephens Plumbing was the first company out of many to allow me to send an email on this problem. Ok, first test passed in my mind. Finding help for your home is a lot like a relationship. If it starts out BAD in the beginning, its NOT going to get ANY better. Ryan worked with my busy schedule, and got a guy to come on a Saturday morning. Frank showed up and was GREAT. Figured out the PROBLEM that the original sink was higher and the new sink was causing pressure which created a leaky pipe. The rates were very reasonable and I will NEVER use another plumbing company. I am sold. Ask for Frank, you cannot go wrong. But I am guessing that ALL of the guys are GOOD!

Jeremy B.

Dec 31, 2014

My family and I have been using Stephens Plumbing for years. Living in San Pedro, it's nice to have a local company you can trust. Our heater went out a few days ago and they came out the same day and we had heat the very same night.

Josh T.

Aug 6, 2022

I want to thank Stephens plumbing for their help
With an issue I had. I thought we had a leak in my condo. First we had Williams and Christian out to check the washer and make sure that wasn't the problem. Williams made sure it was not to do
With the washer. Then I had Galan and Christian come to check. They moved out the washer and checked the surrounding area. Galan answered all my questions and gave me insight on what the problem could be. There was not a leak after all
But I appreciate the time and care they gave to my issue. I have peace of mind now and that it is not a bigger issue behind the wall or work any piping.

Georgette S.

Jul 18, 2016

I'm a business owner in Huntington Beach who has dealt with several HVAC issues in the 4 years I've been open. I have struggled to find a company who offers timely, friendly service and have actually been appalled at how rudely one company I worked with consistently treated me. So I am extremely happy to have discovered Stephens. They have been out to my business three times in the last couple months and all three times they had a quick response time, were very reasonably priced and their techs were extremely knowledgeable, helpful and friendly. I'm not going anywhere else for service from now on!

Lisa S.

Jul 17, 2017

There always seems to be a Stephens truck in our condominium complex, so I figured Iwe couldn't go wrong, calling them up to look at a slow-moving bathroom sink drain. They didn't disappoint! Very professional! Two plumbers showed up, so they got the job done very quickly, hey even took the time to look at an unrelated issue in a different sink. This is our first home, and we are not the DIY sort; so, dealing with repairs can be overwhelming. Having also dispensed with the home warranty that came with the unit, opting to keep money set aside for repairs, rather than paying to keep the warranty, we're extremely happy to have Stephens on call. Thank you, Stephens - we would recommend you to anyone!

Michelle B.

May 16, 2020

We needed an A/C installed, and got a very friendly representative on the phone who was able to send Omar out to the house quickly to do an assessment. He clearly explained what we had and what he recommended, and a week later he and his crew came for the installation. They worked quickly but thoroughly, and when finished, took the time to go over every single thing they had done. Omar was fantastic and patient in going over the details of the unit and our new Nest system. I HIGHLY recommend this wonderful company, and we will be using them for all of our plumbing/heating/ A/C needs in the future.

Fadi Z.

Feb 8, 2021

We have used them many times over the years. Always a good service. Luis showed up promptly, diagnosed and fixed efficiently. He Listened carefully and understood our needs. They do definitely care. Also, love the fact that Luis showed up with a mask and protection. Highly recommended.

Christian E.

Jun 6, 2014

Needed a plumber and my usual guy wasn't in town, so on a friend's suggestion decided to give Stephens a try. I was really happy with the service. Manny resolved the issue (the water diverter valve), and then was on his way. Price was reasonable, work was quick and efficient.

Jake N.

Jan 20, 2015

Two stars because they are at least presentable looking and courteous when speaking to them.

These guys have been contracted by the Miraleste Canyon Estates HOA for several projects including working on a water main. Which they have had to do OVER and OVER and OVER again. I understand that working on a water main requires you to cut off water to those it supplies, but when you are having to do it four or five days every month for the last several months, clearly you are doing a project you do not have the man power for. Every time they work on it and give an estimated time for the water to be turned back on it is at least and hour or more before the water is turned back on. Other times it is turned off without notification at all.

JP H.

Feb 23, 2016

After our $400. garage door debacle it was a pleasure to deal with Stephens plumbing. Or at least Omar the service guy who came out. He was polite, helpful and got the job done quickly. They were recommended to us and we will recommend them to others with confidence. 5 stars for a change.

Jeanette G.

Feb 13, 2023

Called Stephens plumbing for some plumbing work. Freddy and his helper Jose were great! Did a great job! Will definitely call again in the future. Thanks Stephens plumbing!

Jennifer A.

May 7, 2020

Great job on air conditioner and a plumbing issue. Fast, courteous, and friendly. They wore masks too! They didn't try to sell me a new air conditioner even though ours is older. They fixed it. We found their prices to be reasonable. Thank you!

Neil M.

Sep 28, 2022

I'm very satisfied with the work Galan and Arturo from Stephens did to replace ancient cast iron drain pipes in my house. I had a leak under my house which, on inspection, was part of a much larger problem with old, corroded cast iron pipes. Galan did a great job patiently, and clearly explaining, then demonstrating out the problems. Although extensive pipe replacement work needed to be done, I felt no pressure to do anything I wasn't comfortable with, as Galan's explanation of what needed to be done and what could wait was very clear.

Through the process, Galan and Arturo were very responsive and sensitive to my needs as well as the other tenants in the house. At various times, the water needed to be shut off, and they were very communicative about the timing as well as keeping the down time to a minimum. Additionally they worked quickly and without complaint in very cramped conditions under the house.

I highly recommend Galan, Arturo and Stephens for any plumbing issue you come across.

Christiane S.

Jan 13, 2023

I have used their services several times and am so glad they are my plumbers for life. Their customer service is amazing - they respond immediately and come on time. They explain everything they do thoroughly. Their work ethic and knowledge is amazing and they are extremely efficient, courteous and professional. To have a plumber you completely trust and can rely on can be a rarity - I recommend very strongly Stephens Plumbing & Heating

Michelle B.

Jan 20, 2018

Called Stephen's plumbing early Saturday morning after having to turn off our water in the middle of night because a pipe was leaking under the house. Hector and Andrew arrived in a very timely manor after being warned that they were having a busy morning. They diagnosed the problem very easily, went to get the part they needed, installed new piece and we had running water again in under an hour. Very fast and efficient.

Matt S.

Sep 24, 2022

Stephens Plumbing was responsive via phone, scheduled a site visit quickly and arrived on time. All great.

Where my review took a turn was the quote received for the removal and install of new toilets. After our early mornjng site visit, we were later in the day quoted over $1,000 per basic toilet (purchase from their supply house, transport, install). This was not a Toto or bidet toilet. Not gold plated. A basic 2 piece toilet, nothing fancy. A toilet with these specs goes for $200 at Lowes or Home Depot.

Decide for yourself if $1,000 per toilet, all in, is reasonable. We sure do not think so. We have found another local plumber who will do all required for install and all in cost (we are purchasing toilets for install ourself) will be less than half of this quote.

Robin S.

Apr 30, 2015

Stephens plumbing is the only company I trust when it comes to my heater. We were having problems with ours on a cold night with guests at our house... Ryan showed up quickly and we had heat back on within the hour. Friendly and knowledgable staff!

Amanda R.

Dec 21, 2020

Just as many of the reviews said, we were especially well taken care of my Stephens Plumbing and their tech Michael. Super fast response time and every person I connected with was kind and normal (sometimes the overly-nice can be a red flag). Michael was professional, had his PPE on, got right to fixing the issue, and our pipes were cleared and working again within 30minutes. We'd definitely call them again! And thank you Micheal for your professional, kind, knowledgable support.

J M.

Sep 15, 2022

Stephens Plumbing replaced our toilet. They did a professional job but the plumber dishonestly tried to charge me for 8 hours when he arrived at 10AM and left at 4:30 with a 1/2 hour lunch. I paid only for the 6 hours. He was gone getting parts for 2 hours and charged full rate for that time. He charged for the 15 minutes to rearrange his truck and also charged me for the 15 minutes it took for him to make the bill. Another Stephens plumber was here 2 weeks ago and told me they charge $135 per hour. Today without prior notice this plumber charged $165 per hour. I am disappointed. It may just be this one employee or maybe he was feeling pressured to generate more income. I will not go back to Stephens Plumbing.

David M.

Jun 25, 2021

Contacted Stephens a few weeks ago to replace old frozen valves in order to install a new washer/dryer as well as to replace the garbage disposal in our kitchen. Quick response from the office resulted in Freddie and Arturo coming out to make the repairs and installation Both men were very professional and friendly kept all areas clean. A few days after installing the garbage disposal we noticed a small leak under the sink. Called the office and again very friendly and quick response. Everything taken care of. I would definitely recommend them and especially Freddie and Arturo.

Cindy W.

Mar 31, 2016

I am very impressed with Stephens Plumbing Heating and Air Conditioning. I had issues with my AC unit and there employee Omar was very knowledgeable and he was very patient and explained to me my options. I would definitely recommend this establishment and ask for Omar, if you want awesome service

Sophie D.

Jan 7, 2022

They were reliable responsive and fixed the issue, not the cheapest plumbing service there is, so I'll still try to find someone a bit better priced but they're definitely my default

Carla N.

Apr 22, 2021

I called Stephen's Plumbing Heating & AC because I want to add a central AC unit to my existing furnace. I was very happy with the service so I decided to write a review/recommendation.
Initial call: A live person picked up within one ring and set up an appointment for an estimate within 3 minutes
Estimate Appointment: Oscar came at the exact time of the appointment. He was very pleasant, professional and knowledgeable. I got a detailed estimate on the spot! And the price is a lot less than all he estimates that I received so I accepted. The installation was scheduled the day after. This all happened in less than 20 minutes.
Installation: Oscar, Freddy and Samuel came right on time. They started the work immediately. My dad enjoyed watching them work because they were very pleasant and professional. When the installation was completed, Freddy explained everything to me included the warranty.
I give Stephen's Plumbing Heating & AC 11/10!! They truly exceeded my expectations in every step of the way. I highly recommend them to anyone looking for plumbing, heating and AV service. Thank you Oscar, Freddy and Samuel for your service!

Michelle D.

Nov 21, 2019

It was on a Tuesday evening that I'd called many places before I got to Stephens. One place advertised that they provide emergency services but no one on call today. Another was booked all day tomorrow but had openings on Thursday.

When I got to Stephens, I knew they would help because a dispatcher answered the phone. She took my information and said a technician would call me back. Within 10 minutes, Manny called me stating that he was finishing up a job and would help me in about 1.5 hour. He followed up by calling to let me know that he was on his way.

When I met him, he said that the clock started at 7:50pm and he finished in about an hour. Also, he had suggested to replace all the toilets since they were old and wasting water. He even offered me a discount for a first time customer. I am definitely going to use him for my properties.

Jonathan C.

Sep 3, 2022

Of all the days of the year our air conditioner had to act up, it was last night. Thank God for the ceiling fan, we survived the heat. I went to Yelp this morning and looked for an air condition repair company. To my surprise, almost everyone was closed. I read the reviews for Stephens Plumbing & Heating and read great reviews. I called and a real live person answered the phone (good sign). She said, your technician's name is Poncho and he will be there at your place between now and 11:00 (it was around 9:15 when I called). Poncho arrived around 10:00. He was courteous and asked me a handful of questions. He asked if he can check the condenser, which is the hunk of machine located on our roof. Sure enough, the condenser is dead. He opened it and right away he said, I suspect this is part of the motor that is bad. Luckily, he had this part in his truck. A quick installation (about 10 mins.) voila! condenser is running again. From start to finish, it only took him less than 25 mins. to get our air conditioner running again. Disaster diverted. We are one happy customer! After 30 minutes when Poncho left, Eric called and asked me how did the work go and was everything to our satisfaction. I told Eric I felt lucky to have found them. I highly recommend Stephens Plumbing & Heating. Oh, Poncho even pointed out our current AC unit system is on the small side based on the square footage of our condo and suggested in the future to replace the size to a 3 ton system. Again, I highly recommend this company and I am a very satisfied customer !!!

Pam P.

Oct 24, 2022

We have used Stevens plumbing for many years and been happy but we called them to come hook up a Faucet in our bathroom and they tried to charge us $875. We refused this and called another plumber. Their competitor charged us $350 .I don't know what was wrong with the guy that they sent. I feel like he charged us by our zip code and our age or maybe he didn't really want to do the job and he quoted a very unreasonable price. We will no longer be using Stevens plumbing

Veronica H.

Aug 12, 2022

Today was my first time using Stephens Plumbing. Spoke with Eric who was very courteous and personable. He sent out a plumber who took care of the work promptly and effectively albeit a bit pricey.

Jen N.

Jun 2, 2021

We have had great experience with Stephen's Plumbing, but specifically a shout out to Galan who not once, not twice, but 3 times came to the rescue when we had some issues in our rental! He was punctual, polite, and explained all of the process to fix the problem. He helped move things and made sure everything was as clean/orderly as when the job began. On dealing with the landlord: he was efficient, proficient, and matter of fact to get all the work done-- busting up concrete, digging up old pipe, and hacking through tree roots, and now we are better than when we moved in 4 years ago! Thanks, Stephens Plumbing! We have a few smaller jobs for Galan, so we will rely on you again in the future! Great work, super nice, professional person!!

Sarah A.

Jul 7, 2014

My garbage disposal died on me last week (ugh!) so I called these guys. I was referred to them by a friend who has used them a couple times. I was pleasantly surprised when the plumber showed up on time. The job only took 1hr and 15min and now I have a brand new garbage disposal thats quiet and works great.

I highly recommend these guys!!! They service Torrance! :)

Sia M.

Dec 27, 2021

Stephens plumbing was great in finding the problem with the heater and Pancho was very professional in fixing our heater. He put in a new motor in no time. Thanks stephens plumbing and Pancho.

Alice K.

Sep 23, 2022

The recent heatwave was a real test of our AC unit and it failed! Matt from Stephens Plumbing came out and quickly diagnosed the problem. He was knowledgable, courteous and great at explaining what I needed to understand to keep the AC running properly. Matt was terrific! I highly recommend Stephens Plumbing, Heating & Air Conditioning! Thanks, Matt!

Nova B.

Mar 12, 2021

The repair man was early and very nice! He went up in the attic and took care of our Heat! Great Company, I will definitely call them again for all my needs! He even put in my new filter for me!

michael c.

Sep 30, 2021

Wow is all I have to say, hired stephens hvac to come in and finish up on a new home after the previous contractor never came back.

These guys were responsive, on time, very knowledgeable and extremely professional.

They installed a Trane air condenser, vents, control panel, ultra violet unit to kill bacterial and viruses. They were done in 1-day.

We are so happy we hired them, I will be referring them to all my friends and contacts in the building industry.

Thanks Stephens for the awesome work.

Frank V.

Dec 29, 2021

My restroom needed a lot of repairs and I was very nervous to look for a new plumber since The one who I had been hiring for years moved out of state. After a friend told me about this company, I was fortunate to meet a very professional plumber, Freddy, who was very knowledgeable and was able to explain clearly how my plumbing issues developed overtime. After doing so, he was able to give me an estimate where I was able to be comfortable to agree on and move forward with the plan. Highly recommend Freddy G.

Ryan B.

Dec 4, 2020

Found out we needed to have the heating ducts in our house completely replaced, and Butch and Matt went above and beyond! Very professional, efficient, and clean. They were very knowledgeable about how to get the most out of our furnace to improve heating and airflow in our house. Couldn't have been happier with the decision to hire Stephens!

Jennifer C.

Sep 10, 2022

I waited to write this until we were through the big heat wave (September 2022) to make sure everything kept working. It did. In August, my HVAC stopped blowing cold air. I called around and Stephens was the only one who could get out to me the same day. The first guy couldn't diagnose so he called in to the office and then sent someone else out later (same day). He determined it was a bad motor *and* bad board (it's an old system, so not surprised). One part needed to be ordered and he did that rush. Four days later, he came out and installed the new parts and got my AC working again. The diagnostic, part order, and install was actually *faster* than the estimated appointment dates for the first diagnostic I got from 3 other companies. Additionally, for the install, they shortened their window for me so that I could just leave work an hour early instead of taking a whole day off again. Price wasn't cheap, but having owned and serviced AC units for decades, the price and labor felt fair. The work also survived the worst week long heat wave we have seen here in decades. Thanks for keeping us sane and comfortable!

Stephen M.

Mar 24, 2016

Today I had my floor furnace circa 1929 repaired! I was lucky to have Omar on the job!
This antique of a floor furnace needed some tender care and my furnace was repaired in a few days! Omar took the broken component to the shop, repaired it and brought it back in a couple of short days! This is the fifth time I have used Stephens Plumbing and Heating on my two properties in the last few years! They are fair and concise! A 5 star company!
Thanks Omar!

Peggy R.

Aug 22, 2017

For a while out hot showers have been interrupted by cold water---not always, but often enough. On Stephens trucks it says something about tankless water heater service so I called.
We are so grateful to Williams, an expert plumber and a nice guy. He arrived promptly, assessed the situation thoroughly, and explained what needed to be done. The next day he came as scheduled and completed the necessary work. Williams is very honest; he never tried to sell me anything and was careful not to promise what he could not guarantee---(our unit is 11 years old and we have never had it serviced till now)! But Williams did excellent, very professional work.
What can I say? The water is hot! And stays hot!
Thank you, Stephens Plumbing.

Arathi V.

Jul 31, 2021

They tried to charge me an emergency tech fee (125) On a regular working day during normal business hours for the tech to quote me an astronomical fee to just uninstall the water filter and say he couldn't do anything about the leak until the following week. So in a nut shell, a fee to say he couldn't do anything about it. I cut my losses and had another company come uninstall it for a third of the price. Run away while you can.

T B.

Aug 31, 2021

Drain line was clogged and condensation began pouring out of unit onto my wood floor. Looked for YouTube video for help but these units are not easy to self-service. They vacuumed, used air compressor, and water tested the drain line for the up front service fee charge of $110. Thanks Omar!

Kris O.

Jul 4, 2017

I would recommend Stephens to anyone looking for help with buying a HVAC system. I had four different local companies come out for a bid and these guys were the most impressive of the bunch. Andy was very good at describing the scope of work and giving me all options available for my set up. He was upfront about some of the challenges with my job but ensured me that his techs could get the job done. I had many, many, questions for Andy and he answered them all either in person or on the phone.

When Freddie and his team showed up to do the install, his guys were on the ball and had the goal of getting the job done as quickly as possible with quality of the systems efficiency in mind. Freddie was very thorough in explaining to me how the HVAC systems works and why certain ducts and returns had to go in certain places. Freddy was very patient with me and my questions and when it came to crunch time, he even came on a Saturday to finish my job! The AC unit that Freddie installed made my house feel like Narnia, super cold!

For those of you on a budget, they were the 2nd lowest bid of the four we got and they were number one in explaining to me how things would work and why. They also offered 9 month 0% financing through a 3rd party, on approved credit.

Before I met these guys at Stephens I figured that all of these HVAC companies were pretty similar, and boy was I wrong!

Andy, Freddie, and team treated me like family and made sure the system was installed and would work like they would want their own system to work at home. They were honest, personable, intelligent, and I'm very impressed with them. Give them a shot!

Da'Ron W.

Feb 3, 2016

I manage a commercial building in the Redondo Beach area. Stephens is out go to when the Air conditioning has problems. Tenants are very impatient especially on warmer days. when their A/C is not functioning. Thank god for Stephens. I can usually get them out here same day and have the problem resolved quickly. Their technician Omar always tries to squeeze me in , even on his busiest of days. Definitely recommended.

Nick G.

Dec 15, 2015

Omar very professional , excellent work. Fixed my heater quickly in no time. I would defentely recommend him and Stephens plumbing & heating. Thank you.

Lawrence A.

Mar 18, 2021

Fast response and excellent service. Oscar quickly identified the problem with my forced air heater, repaired it and had it operating again. He wore a mask, and was very courteous and professional. I highly recommend Stephens Plumbing!

Charlotte B.

Feb 20, 2017

David from Stephen's plumbing came out to fix a leak in one part of my house and hooked up a hot water line for my new dishwasher. Service was excellent; David was nice, answered my questions, and did a great job! I definitely recommend Stephen's plumbing and will use them again in the future.

Stacey C.

Oct 19, 2017

These guys are really great! I called Stephens and Allen answered the phone. He provided great customer service and an ETA when the tech, David, was set to arrive. It is a tenant owner situation and completely worked around my hectic schedule. David crawled under my house and did a full inspection and let me know what was going on and took pictures for me. Seriously great service. Would highly recommend! Thanks David and Allen!!

Alex P.

Dec 8, 2018

Stephens Plumbing is well known in South Bay, they started their operation in the 80's with 1 truck and grew to one of the biggest plumbing companies in that area.
They installed an 36 gal electrical water heater in one of the rental units in Miraleste Canyon Estates in San Pedro some time ago and upon recent inspection I found out that the connector fitting between the flex pipe and the water heater was corroded because of the previous installation error. After sending them email with photos and couple of phone calls they send a plumber who took care as a warranty repair.
Excellent customer service by Joan - she knows how to make a customer happy without sending him on a wild goose chase and Ryan and Greg who saw the photos and authorized warranty repair.
If you want a company who stands behind their work and wont give you a run around when warranty issues come up - give them a call

Carin M.

Jan 20, 2021

I have always had a great service experience with Stephens Plumbing and Heating. Each service rep has had great customer service skills, is knowledgeable and takes the time to explain what took place on the job. Manny did a great job today taking care of a very dirty job. Thank you Manny.

Peter N.

Feb 27, 2023

Stephens Plumbing was able to fix our heaters and assist us install new thermostats. Their technician Pancho was friendly, knowledgable, responsive and helpful. He diagnosed the problems with heaters and was patient and knowwledgeable regarding our new smart thermostats. i'd highly recommend Stephen's Plumbing and Heating!

Hud H.

Mar 2, 2010

This weekend our main line got clogged. Suddenly my wife and I were living in a third world village, like in Somalia. The girls had to go to the store to do their business.

Well I found out about plumbers in Los Angeles. I guess most of us look in the yellow pages to find a plumber. What I discovered that plumbers no longer attend junior college to learn the craft of plumbing. They instead take marketing and theater in school.

What I'm talking about are the ones that take out full page ads' in the yellow pages. Promising instant gratification, special discounts, and clean smelling men.

What I got were lectures about how my 50 year house was not to current building code. And to do the job properly they're going to have to make some modifications first. Such as proving an extra large clean out for $3000, and then maybe he could resolve my problem. I called several other headliner plumbers. They came and all gave a well rehearsed routine how I need this and that, in addition to what I actually wanted.

I looked for plumbers on Yelp. I found Stephens Plumbing & Heating. They had everything working great in 45 minutes, at a fraction of what the headliners wanted. I also had them fix my house to code for a tenth of what the others wanted.

Verity M.

Apr 3, 2017

My husband and I have dealt with Stephens for quite now for plumbing issues and have always been very satisfied with their work. About a month ago we asked for a quote to replace our heater and to install a new air conditioning system. The quote was extremely reasonable as compared to others that we got. We decided to go with them based on our past experience with them and the reasonableness of the quote.

Everything turned out just wonderfully. They did an outstanding job and were always very prompt and worked very efficiently. Freddy was in charge of the work and took great pride in doing the job very properly. His assistant was very helpful too and they got the job done in good time. They showed us what they were doing each step of the way to assure and inform us what was being done. Freddy had to do ALOT of extra work to get the condenser installed properly outside but worked at it diligently until it was. It was so additionally helpful as there was electrical work involved with this work and the quote included Stephens getting that all sorted out for us. They also pulled the permits and set up the inspection too.

In the end when all was done we were so pleased that there were no surprise additions to the quote. That is so often not the case when you get a quote.
We would HIGHLY recommend Stephens.

Melinda L.

Sep 26, 2016

This was a true weekend emergency: sewage backup - ick! After trying our last plumber who did not answer their phone on a Saturday, we contacted Stephens. They sent out Jose and Cory who did a great job. They found the source, fixed that nasty problem, and left the bathroom clean and fresh. I have a new Go To Plumbers - Jose and Cory from Stephens.

Richard S.

Sep 9, 2019

They sent Victor who arrived on time and expeditiously fixed my several problems (including a few I added after he arrived). The price was fair. I'd use them again and no doubt will.

Shawnte M.

Jun 16, 2020

THEY WILL TRY TO TAKE ADVANTAGE OF YOU!!! BEWARE!!! They are only interested in charging the most amount of money for the least amount of work. I had an old unused sprinkler line broken at my work site. Unfortunately, the line was gushing water and could only be shut off from the city access line. The fix was simple, cut the pipe flush and cap it. For a professional, the job would take 5 minutes. When I called for assistance I asked what the rate is for them to come out, the receptionist told me she didn't know they are only an answering service. The serviceman got there 2.5 hours later turned off my water and told me he couldn't complete the job. He told us we needed to call for another serviceman tomorrow morning and today's call was $199.50. I was shocked, I knew it only needed to be capped. I also asked him to cut the other lines shorter to prevent this from happening again. He then told me it was going to be $300 to complete the job. WTF?!? He was there for 10 mins and wanted to charge an additional $100 to cap a few pipes??? He gave me the excuse that it was at a T. I knew this was incorrect, my husband and I were there assessing the problem before they arrived. I knew he lying so I ask my employee to take photos. Once he saw her doing that he went to his van and got the tools and materials to fix it. Before he started to fix it, he demanded I pay $300 upfront. That is an ILLEGAL BUSINESS PRACTICE. Contractors can not make you pay upfront more than 10% as a deposit for an invoice. I argued with him over the phone and then he got to work. He was there for a half-hour, which he spent 15 minutes of it arguing with me. I eventually got him to accept $200 instead of $300. See the pictures of what $200 gets you. Do yourself a favor CALL ANOTHER PLUMBER!

Stephan K.

Apr 7, 2023

I have happily been doing good reviews for Stephens. Then I hired them to replace a Mixet shower valve wirh a HandGrohe. This on a tile wall. I think my complaint is based on the installation sequence being done in reverse and cause layers of rework and trips to the shop.

That was done ok if not quite sealed according to spec's in the install doc. And decorative parts were swapped with old on another bathroom. At first when I repeatedly request brushed nickel, chrome were installed - and that at the last minute cause a panic run to Home Depot.

The bill was $2,912. For a shower fixture. No warning and a claim I was getting a break on a $3,500 bill.

Outrageous. I paid it. But looking elsewhere.

Amber C.

Sep 12, 2018

Stephens Plumbing, Heating and Air is great! My air conditioner died and a neighbor of mine recommended Stephens. They sent Poncho out the next day. I was really nervous because my air conditioning unit is more than 20 years old plus it's pretty inaccessible on my roof and for replacement, a crane has to be brought out and it can be quite expensive. I was so relieved when Poncho was able to diagnose the problem within 30 minutes and he was able to order the part and repair the fan that was in my attic. It took a couple of days to get the part in, but Poncho was great about contacting me and letting me know when he was going to be able to return to finish the repair. I have nothing but good things to say about this company, not only was Poncho wonderful, but even the individuals who answer the calls are extremely nice and really great about getting back to you. I will be recommending Stephens (and Poncho) to my neighbors!

Kevin S.

Dec 19, 2022

Furnace pilot kept getting blown out but Omar and Oscar came and made everything work

Also replaced some pipes that were tagged

Would hire again.

Jamie T.

Sep 2, 2014

I have lived in my apartment for about a year now and I just encountered my first plumbing issue this morning. My garbage disposal wasn't working so I called the manager. Come to find out, my building uses Stephens Plumbing. Instead of immediately assuming I needed a new garbage disposal he attempted to un-jam it. To my surprise, this was successful. I'm not an expert on plumbing, but I know that this saved the owner of my building some money. It was very nice to see that this company wasn't out to rip me off. For this reason, I would definitely recommend these guys!

Gina S.

Jan 14, 2020

The valve in the shower broke and Galan came out and fixed it in one day. Very nice and friendly service.

Marco O.

Dec 8, 2018

Hi Allen I just want to appreciate the prompt and professional response by Poncho in the Heating field and Victor in the Plumbing field . Excellent job
Outstanding and fair prices

Thank you very much

Sincerely and respectfully

Marco Antonio Ortega

Don R.

Mar 8, 2018

I was very pleased with the work that Hector, the Stephens Plumbing Co., plumber who came to my home in San Pedro two days ago. He arrived on time, and I received a phone call 10 minutes before he arrived. He quickly diagnosed the problem with my water heater vent and said he would order a new part and call me when it is received. He also checked out my two gas fireplaces that I thought might be leaking gas. He tested all the valves and told me that there was no leak in either fireplace . . . saving me money on repairs. I would definitely use Stephens Plumbing again, and would ask for Hector.
Don R.

Brandi R.

Jun 16, 2020

I called 3 other plumbers out, none of which were able to fix my issue. I finally called Stephens and they fixed it no problem. Omar was polite, friendly, and even went beyond to fix a minor clog that I had. (Aside from the original job I called them for) I will definitely use them in the future and would highly recommend them.

Mai R.

Feb 6, 2017

We had William today to help with our rain gutter drain. We had a challenging drain system that was backed up. William explained everything he was doing. He was professional and did a great job! They were prompt to respond on a rainy Monday. We will definately use these guys again.

Vivienne E.

Mar 25, 2016

These folks are the best. I have had them to my home 3 times in 5 years and they always are polite, professional, reasonably priced and clean up everything!
Williams was here today and made everything right!! thank you

Nancy T.

Aug 11, 2021

Had a appointment for a quote and they gave me a 4 hour window for someone to come out. No one called so at 3:00 I called to confirm and was told they were running late and was still on the list. Finally got a call at 4:30 saying they wanted to reschedule to tomorrow. Worse part is calling and being told I was still on the list. I guess wasting my time wait in the first place wasn't bad enough but to be told they were still coming. Unbelievable, waste of time!

Nikki G.

Apr 20, 2016

Can I leave zero stars?!?! Just another example of a company who doesn't value your time. I was told I had the first appt at 8:30. Around 9:15, I called. There was an emergency meeting and everything was getting held back. I was never told I had a 2 hour window, but was promised someone would be there before 10:30. At 10:00, I get a call that they want to push the window to 10:30-12:30. Please ... The person who recommended Stephens to me, nor I, will ever use them again! Didn't help that EVERY person I
Spoke with was sooooo rude and didn't care. ZERO STARS!!!

Yvonne H.

Apr 13, 2014

This used to be a great company, and our condominium complex has used them for years. They installed a wall heater for me a year and a half ago. It stopped working. When they came out to fix it, they told me they were getting many calls about this particular unit and that it was substandard. I asked why they had installed it with high recommendations and they said they didn't know it was substandard at the time and their company couldn't absorb the loss of profit. Wall heater units usually last at least 5 years and this one cost $1,500 to have it purchased and installed by Stephen's Plumbing. After a year and a half, it fails and they offer me zero options...just a tough luck for you reply. They also charged me $90.00 for the inspection. It sounds like these guys might be better at plumbing issues. I'd avoid them if you are having heater or electrical concerns.

Carlos I.

Aug 17, 2016

Would like to thank Miguel for his commitment to always being on time to our appointments for service and water shut off requests! I have been using Stephen's plumbing for many years and they are very organized and provide outstanding plumbing services. I would highly recommend them to anyone that needs plumbing maintenance, repair or replacement to be done in their home!

Tim J.

Mar 17, 2018

I'd like to say thanks to Trevor and Chris who did an awesome job on replacing my heater. They were not only courteous and professional but went above and beyond in their conscientious attitude towards their work. They were very clear in taking ultimate responsibility for the outcome of the work and especially concerned with safety and the upmost level of quality. As a customer they have my highest recommendation. The final result of their effort was great and I have full confidence in the quality of their engineering. Especially when dealing with gas appliances it is very reassuring to know that you have people with the absolute best attitude, professionalism, care and consideration doing the job. Thanks again guys, I appreciate your work.

Christian O.

Nov 6, 2019

Oscar came over on short notice and fixed our heater. Glad I also asked him about our problem with the fireplace since he effortlessly helped us with it too without extra charge. Thank you!

Juana A.

Jul 13, 2021

Arturo and Freddy fixed our plumbing issue. They were great to work with, professional and efficient. I would give Stephens Plumbing a 10I would definitely recommend and use them again!

samantha s.

Mar 12, 2016

Called Stephen's after office hours and was happily helped by a lady. I was shocked to find out that when I came to work the next day at 8:15am they had already returned my call! Omar was sent out to fix our a/c. He did a great job and answered all my questions! I was one of those annoying customers that scheduled my a/c to be fixed and asked questions about plumbing, our water heater, and a fan in the bathroom. Nonetheless, he was patient, he answered all the questions he could and went a step beyond and checked on some of the other concerns I was having. He is also checking on some parts for my other concerns. I received the best customer service from start to finish and had everything fixed in 3 days. I was shocked with the efficiency. I should also mention this was for my business not my home! We are now considering using them for preventive maintenance after the amazing service we received!

Elizabeth N.

Jul 12, 2022

I had a great experience with Stephens Plumbing! They were quick to respond to my problem (I had a leak around my toilet that I couldn't manage on my own) and were so friendly and courteous on the phone and in person! I worked with Byron who was professional and conscientious of my time. I highly recommend this company and would use them again for any plumbing needs!

Ron B.

Jan 14, 2020

I had an outdoor faucet that needed replacement. Stephens has been highly recommended to me by good friends. They were highly professional and very responsive. They sent Luis who arrived on time and took care of the replacement I short order. Excellent workmanship and I'm very satisfied. I'd definitely recommend Stephens.

Stephan M.

Oct 15, 2018

Our A/C thermostat needed to be updated, I tried to do it myself and was not able to figure out how to wire a new thermostat.
The man on the phone answered all my questions and I didn't feel pressure to schedule or order anything.
I booked an appointment scheduled within a 2 hours window.
Right on time I recieved a phone call from Poncho to announce he was arriving.
He was very nice came up with all the equipment needed right away, you could tell he was ready!
Poncho suggested the new thermostat we should get, offering other option just in case, he announce the price that was matching the quote they gave me over the phone.
Tested everything made sure we were happy before leaving.
That was fair pricing, efficient visit with professional advice.
I recommend this company.

Kara S.

Nov 9, 2016

I recently retained the services of Stephen's Plumbing & AC Repair. Miguel from Stephen's came out and completed extensive work on plumbing, gas and water heater problems that cropped up all at one time. Through Miguel's thorough knowledge of his work and previous experience with HOAs, he was able to make the proper contacts & get the gas line issue paid for by my HOA!

Prompt, responsive, thorough and professional.

Jennifer N.

Jul 19, 2022

We were ripped off by this company most heinously in 2001 ish.
I WlLL NEVER RECOMMEND THEM OR USE THEIR SERVICE.
STAY AWAY FROM THEM!!!!
They like to charge for imaginary shoring that they never install.

Beata D.

Apr 24, 2020

My review will explain exactly why they are getting only 1 star. Whomever set up the appointment over the phone was good, the plumber came and did an ok job but he made a false statement/lied to our insurance company!
A week after we bought the house and we're moving things in, we found water on the laundry room floor, mopped it up but it kept getting worse. We could hear the water running but didn't know where from...so we had to hire a leak detection company to find the exact area of the problem and they told us that we have a burst pipe, they dug it out and we saw that the water was gushing (have video to prove) and at that point we shut off the water to the house all together ! So by the time their plumber arrived, the water was completely off! He told our insurance company that a slow leak caused the damage, are you kidding me?!?! Slow leak was never mentioned by anyone and not to mention that our house went through serious inspection a few weeks prior to that before we bought the house. Final walkthrough a week before and everything was dry and in perfect condition!! So if the plumber didn't remember the exact job/house, he should have never made any statements!!!!!!!!! We called him several times and left messages through the front desk, to verify on what exactly he told our insurance company but he never returned our call!
Of course our insurance company said, that your plumber said that it was a slow leak and that is not covered by us!!! Not acceptable!!!

Jay S.

Jul 28, 2020

Luis was fantastic - Professional, punctual, and thoroughly competent. In and out in an hour, and explained every step- highly recommended! If you've got a small leak like me, call Stephen's and ask for Luis!

Teresa F.

Dec 19, 2019

We have used Stephens Plumbing a few times for various projects. Each time, Miguel arrived on time and ready to get the job done. Attention to detail seems hard to come by these days, but with Miguel, there was no shortage of it. They are a little pricey, but the quality of work from him and his team was outstanding. Thank you for your fantastic work! We will be calling them again.

John C.

Dec 18, 2019

I have Stephens several times the last five years for routine maintenance on my heating system to broken pipes in my plumbing system. Everyone at this company, from the office staff to the technicians, are very professional and cooperative. Stephens techs are prompt and resolve the problem in an efficient and economical manner. One tech, Oscar, has been very helpful in meeting my plumbing and heating needs by completing the projects on time while saving me money. I highly recommend Stephens Plumbing and Heating to all my relatives and friends to resolve their plumbing and heating problems.

Erick M.

Jan 27, 2022

This review is long overdue. I had Stephens replace a relatively new AC/heating system back in June of 21. long story short the other AC company I worked with under designed the previous system. they closed up shop and left town. so after talking to a few hvac companies I went with Stephens. and am I glad I did. top to bottom my experience with them has been first rate. from estimate to installation to support Stephens has been wonderful to work with. cost was very reasonable. everyone I've dealt with was professional. they came out a couple extra times to dial in the dampers and check on the condenser. always on time. and I know if something went wrong they'd be there to fix. I've liked my experience so much that if/when I have a plumbing issue, they'll be my first call. thank you Stephens!

Barbie C.

Oct 12, 2019

My heater stopped working and I called Stephens after talking to a friend who had just used them. Omar came out and was absolutely amazing. He is one of the nicest friendliest guys I've ever met and he was completely knowledgeable and informative. He had my floor heater problem fixed in about 10 minutes and I now have heat just in time for the colder nights! I highly recommend them and will use them exclusively for my heating & plumbing needs.

Joseph L.

Mar 29, 2022

Mathew made quick work of our new garbage disposal that got noisy chewing on a piece of plastic that somehow slipped in one evening. also relieved partial block of drain. Great job!

Tiffany B.

Oct 10, 2022

Great work done from Oscar removing our wall heating unit and from Matthew who repaired a pretty old and problematic loose toilet. Both had fair prices and showed up on time explaining what they thought the job would entail. The toilet was so old Matthew took the time to re-a fix onto new wood until we can afford better su flooring work. I had MANY plumbers quote and people on the phone try to give me the run around before having these two pros give an estimate in person. As a woman who knows enough about tools and repair (yes I fall into the handy category they were very courteous, respectful, and honest with their quotes (trust me I've had my fair share of the opposite so I can really appreciate them!). If it allowed for 6 stars i would have rated them higher. If you are in the southbay these guys are a hidden gem since they are located in San Pedro and yes I tried many southbay plumbers with no luck (expensive or unreliable or both) until these guys came out to the house. Thanks for being a great company!

Daniel W.

May 3, 2021

My toilets weren't flushing so I knew I had a main line issue. I called Stephens along with 4 other plumbers and they were the only ones who could come out the same morning.

Luis came out and was extremely helpful. He wore bootys on his shoes in the house. He explained all my options very clearly and what I paid was in line with the estimate. Was very friendly and easy to work with.

I will use again and highly recommend!

Jason T.

Nov 3, 2014

Went out to visit a friend in San Pedro for the weekend. Something broke on the toilet and ended up flooding the bathroom. We called Stephens Plumbing to come out and help us out fix the problem. Ryan came out, he was very punctual, polite and knowledgeable about the situation. The repair turned out to be a $20 part and he installed it in about 30 minutes. Thank you for saving my buddies condo! Great plumbing company, highly recommended!

Andrea R.

Jan 24, 2016

I had to move the ductwork in my kitchen in order to install my new range hood and decided to call Stephens again since I was very pleased with them when they helped me move my gas line, and am very happy with their work this time around as well! Omar was incredibly helpful, nice, and did a great job!

MeikaiLani K.

Jul 23, 2017

On Sunday, I had an emergency around 10am, when a clogged drain cause water to pour out if my downstairs bathroom. I contacted my homeowners warranty compamy which was no help, as they could not send someone out today. Best they could do was have their company call me back with 48 hours.

I called the local plumbing, Stephens, and I was promised it would be completed today.

Louie the plumber called me immediately and set up the appointment. He arrived around 1:30pm.

He fixed the issue very fast.

Very professional and friendly employee, I'm hoping all companies hire someone like Louie.

I recommend this plumbing company as they were able to fix this issue on a Sunday.

Price was fair and service reliable.

Moose N. S.

Mar 28, 2018

Andrew and Hector visited my townhouse this morning to repair a leaky corroded old pipe. They were both very professional, courteous, and considerate of my home and situation, especially Hector. They provided advice and answered all questions. They resolved my issue timely. They also kept me abreast of their arrival time. Pricing was fair. Staff at the office were also friendly and caring.

Wendy G.

Mar 10, 2015

Back in October 2014 I developed a leak in my laundry room that turned into a small flooding situation. Called Stephens only because I had a flyer. They said someone would be out between 4 and 5 PM. As my water was still coming into the house I was getting slightly hysterical, so I called at 5 PM asking where he was and they said the guy would be on his way in about 15 minutes. Strike one that I had to call about that. Strike two was the young man did locate the leak and put only a temporary fix on it, meaning I still had to call someone the next day to permanently fix it. Strike three was he recommended a water damage mitigation company by the name of California Restoration whose office is in Chatsworth - reviews are on Yelp; don't pay attention to the positive ones; they were probably paid to write them - which turned out to be a sheister organization that specializes in bilking insurance companies by submitting extremely exorbitant bills to insurance companies as long as they have your signature on their contract that they make you sign without giving an estimate and which contract has in extremely small letters that you are responsible for any balance that is not paid. They take advantage of people who are short circuiting over the flooding situation or whatever it is and their naievete when it comes to making a claim on their home policy and when you ask if the insurance company will pay you will be effusively assured that they will when probably they know they will not and will run their game after submitting their bill and when the insurance company refuses to pay the whole bill will start threatening you with a civil suit, sicking a collection agency on you or even a mechanic's lien on your property for the balance which happened to me. I believe Stephens was probably paid a finder's fee for referring this unethical comapny and will never use them for that reason because it shows a total lack of concern for protecting their customers from not being victimized by them and basically bad judgment on their part! They can claim ignorance on their part as to their MO, but that is still no excuse. They should be knowledgeable about that at the outset before even mentioning them at all!

S. B.

Mar 15, 2015

I am so happy with stephens plumbing! On a sunday, they answered and got right back to me about my non functioning air conditioner on a blazing hot day.

Andy had me check to see if the outside fan was on. It wasn't. Then he walked me through finding the right circuit breaker and resetting it (all for free.. All on the phone).

My air feels great and it cost me nothing!!! Thank you!!!!

Dennis M.

Dec 21, 2020

I had two separate issues at my apartment within 1 week. I was extremely happy with both interactions. One of the issues was an emergent plumbing issue. They recognized that the issue was emergent and came to the apartment within 8 hours. I strongly recommend them to anyone

Sharon C.

Mar 25, 2018

A big shout-out to this 24-hour plumbing service in San Pedro, CA. Hector arrived on time within the specified hours, and knew what he was doing. No one wants to have a 3-sink clog-up on a Saturday night while they're preparing to go away and have house sitters come in, but that's what happened to us.

Hector was courteous, smart and took care of the problem quickly. I can't say enough about his helpful attitude and professionalism, and his remarkable good humor considering that he's called in on a beautiful Sunday.

Thank you Stephen's Plumbing for having the good sense to have Hector on your team, and for providing excellent service!

Steve M.

May 3, 2023

Luis and Manny provided excellent service and helped me with the issues with my garbage disposal. I had been trying to fix it myself and was quite frustrated but they made it look easy. Stephens plumbings is always reliable highly recommend to anyone in the area!

Jules K.

May 12, 2021

Professional: Called on a Friday and were seen the next Wednesday for a non-emergency pipe leak. They were busy but we are happy that Alan called to explain this. On the day of service Jeanette gave me a courtesy call an hour in advance to let me know the technician was on his way.

Friendly and efficient: Luis arrived wearing a mask within the two hour window they gave us. He was easy to talk to, funny and efficient. He gave us an itemized estimate, was upfront about the costs, and provided photos of the affected pipe. Luis was able to do the repair immediately. After fixing the pipe, he also did a test run for 10 minutes to ensure that it had been efficiently repaired. He also provided a photo of the new pipe installed after the work was done. I would work with Stephens plumbing again and highly recommend.

Sierra H.

Dec 23, 2019

do not go with these people!!! i was parked at my location before these dumbasses got there, and their hose was bashing against my car once i came out and their worker was just watch it fuck up my car!!! they were extremely rude, i called their company and they didnt want to give me their insurance information! filing a police report and insurance claim against these ass holes!!!

Ken K.

Sep 7, 2022

We had an issue that required a gas trap on our property. Went as far as laying them out with schematics, scope of work, and time to assess the work that we were requesting.

Stevens Plumbing sent out a tech on Thursday, surveyed the property for close to an hour. We asked them to send a quote for the work so we can compare with other companies in the area (btw, Roto-Rooter came out on property the next day, turned in their quote within a day). It's been close to a week, and no follow-up. So I called three times after waiting for a week, and the lady promised me they would call back with some information or a quote. NOTHING. As a matter of fact, it was met with an attitude which I did not appreciate at all. I was cordial as much as possible, but ended up with an surprising attitude, and quite frankly, was very unprofessional. Was offended by the treatment that I was given.

Do yourself a favor, if you have any plumbing issues, call Roto-Rooter or Jackson Plumbing, save yourself a headache from dealing with Stevens Plumbing.

Daniel R.

Aug 31, 2016

Williams and Manny came over to snake my drain out and inspect a leaking bath tub. They were great, very professional I would use them again. Thank you very much.

Pat L.

May 27, 2023

We used this company three times and are pleased with them. They were on time and notified us of their arrival 1/2 hour before. This last time we had them, two fellows ( sorry, don't know their names) were competent and the job was finished.
It was a simple fix, (the out door pilot light for the water heater went out and no hot water), but it was done. One of the plumbers was perplexed and concerned because he could not figure out why it had even occurred. We appreciated his concern and honesty. Yes, we will hire them again. Thanks guys!

Fili F.

Jul 10, 2017

Got a new property and had Stephens install an entire A/C system and furnace(my home didn't have any previous A/C system) after getting different quotes decided to go with Stephens. Omar was very informative and explained the whole process and different options we had when he quoted us. Rob the installer was great and professional and Miguel ran a new gas line for the new furnace. The whole crew was very professional and very, very clean when working on my home.

Sam A.

Nov 27, 2018

Visited this place to buy a part and ask some questions and ended up not needing anything but the owner went out of his way to help me and even had one of his employees call me to check my high pressure switch. The fact that he didnt even profit from trying to help me speaks volumes of this business ethics. Had I lived closer to this place, it would be my first choice.

Crescenzo P.

Dec 5, 2020

Had an emergency today on Saturday at about 1130. Called Stephens Plumbing Within 30 minutes Manny showed up. He was very courteous and thoughtful and handled the problem in an excellent manner. I would highly recommend Stephens Plumbing to anyone.

Ramses II U.

Feb 13, 2019

I had a strange thing happen that I reached out to this company about but no one seemed to give a rat's ass. I asked for our two little faucets under the bathroom sink to be turned off. That's it. Well, the guy took my faucet. Yes TOOK THE TOP BRASS FAUCET. I was charged $200 uh, he brought the top faucet back minus the part where it meets the sink. So no putting that back although it matches the other faucet in the SAME BATHROOM. He also gave me a 30 minute presentation on remodeling my bathrooms.

Dawn I.

Dec 17, 2022

Fixed my furnace without charging an arm and a leg. Pancho was prompt and provided excellent service. I highly recommend this company.

Steve L.

Aug 11, 2022

Ok. My kitchen sink had been clogged for almost two weeks. After trying to remedy this myself (many hours), I called Stephen's plumbing, The tech who arrived and got the clogged sink resolved was BYRON. Ask for him! He was very meticulous (which was good to see). But most importantly, he takes a lot of pride in his craft. Excellent at his work!

Florenda G.

May 17, 2022

Our water heater broke and what a mess!!!
Called them up and they came out same day and within short amount of time.

Galan and Andres were very professional and gave us multiple options and scenarios with the understanding that we needed our water to be fixed right away and that we have a tight monetary budget.
They were very knowledgeable and friendly. They answered all our questions and addressed all our concerns to give us peace of mind.

Chris L.

Feb 17, 2018

They are not reliable. I called and was told they would show up twice. When I called to check on the status they tried to charge me after hours rate. Lol. Are you kidding me, I called at noon no one ever showed up and now you're tell me I have to pay a higher rate. really? too bad this happened because I did business with Stephens before and was happy. Not sure what happened the last 2 times.

Erin R.

Jun 13, 2023

Called Stephens to help out with a clogged sink. They sent Manuel out within a few hours and he did a great job. He was very courteous and knowledgeable. I truly appreciate the time he took to explain to me what he was doing. I will definitely call them again.

Karin W.

Aug 9, 2014

I didn't have a regular plumber so called Stephens since we live in San Pedro. They repaired my blocked drains the same afternoon and Kurtis was a real pro! They are now on my permanent list of to-go-to contractors. It is hard to find a company that will respond when they say they will. Thank you Stephens and particularly Kurtis.

Cesar M.

Nov 23, 2021

My experience with Stephens Plumbing & Heating couldn't have gone any better!

My home's central A/C stopped working about two months ago and I was dreading having to get it fixed. These repairs can get pretty expensive and it's hard to find trustworthy businesses who can help.

I made a call to Stephens and was able to get someone to take a look the same day, almost within the hour. It was great! When Matt arrived, he quickly got to work and was able to diagnose the issue. Luckily it was just the capacitor that had stopped working. Once the problem was solved, I had cold air once again!

Matt was very professional and knowledgeable which speaks volumes about this business. Due to the great experience, I will definitely refer friends and family. I also have a separate plumbing issue that I'll be following up on soon!!!

Traci M.

Dec 18, 2020

First of all let me say that the Quality of service from the initial phone call was nothing less than a 10. When Galan showed up he was courteous respectful and professional. He provided accurate and detailed information and was very helpful in communicating with our property manager. Galan made our job a priority and made sure the work was done in a timely and efficient manner. I would highly recommend Stephens plumbing and would request Galan again if we ever need their services in the future

Randy R.

Dec 26, 2016

Hate plumbing issues but happy to know I can call Stephens plumbing for a quick response, even on Christmas Eve, and have the work done right. All the guys that have serviced our house have been great and Williams this time was no exception. He was friendly, professional, and finish the job in a timely manner.

Jane K.

Jan 31, 2017

Williams was here today to install a vanity and toilet. As always, he was professional, thorough in his explanations and did a great clean up. It actually looked better than when when he arrived!

Andy D.

Aug 19, 2012

I had a drain line leaking inside the wall. I called Stephens Plumbing & Heating for a free estimate. I was given the appointment window of 8-10am. The plumbers came at 2:30pm. They misdiagnosed the issue, and charged me a very high service call price to essentially tighten up the threaded plug on the santee, which i initially assumed was part of the free estimate. I had to call a different plumber to fix the drain line leak issue. I probably won't use services from Stephens Plumbing & Heating again.

Michael O.

Dec 12, 2020

Not happy this company tried to fix something that wasn't broken and charge me a ridiculous amount. I called another company and the problem was solved for under 100.00.

Lupe G.

Oct 17, 2019

Victor came to my son's home on 10-12-19 because the water heater was making gurgling sounds. It turned out to be a running toilet in the same room. Victor replaced the toilet handle only and charged $196.00 for labor and 18.99 for the handle. He said he would have to go to Home Depot for a toilet handle and was gone 50 minutes. The actual work only took 30 minutes. Stephens charges you for their trips to Home Depot when they should carry parts in their trucks. I called their office with my concern, but no one ever called me back. Beware. I am looking for a new plumber. Lupe Grajeda, San Pedro, Ca.

Patricia W.

Sep 7, 2022

Needed a new garbage disposal. After three attempts for a home visit, I had the delightful experience of meeting Plumber Galan - Galan was pleasant and professional.
STEPHENS could not meet my price point, unfortunately but all the best to STEPHENS PLUMBING. Thx, loads, Galan!

Mrs. F.

Jun 26, 2019

I have never felt compelled to write a review for a plumbing company, but in one month I have experienced every plumbing emergency nightmare!

I am a property manager for both residential and commercial properties and decided to try Stephens Plumbing for my first disaster (pipe burst) on a Sunday. Manny was the first Stephens Super Hero that came to my rescue. The next super hero was David who patiently worked hard to repair several gas leaks. I was so impressed by the professionalism and sense of urgency they showed. I called Stephens out 6 more times in one month and each visit they went above and beyond. And I can't thank the office staff enough for their polite patience with me!

As much as I don't want to share them with anyone else, they definitely deserve to be recognized for their 5 star service. Thank you!

Karen M.

Aug 4, 2022

When it rains it pours, is how the old saying goes and it's raining at our house right now.
In the last 4-5 months, we've had issues with sump pump replacement, AC Fan/Capacitor, AC Fan and a few main line overflows which is how we found out about the Much Bigger problem called
Main Line Sewer Liner to replace our
100 year old, original sewer line made of clay and Now, full of roots and partially collapsed!! We had two other companies bid on fixing the problem and Stephens got the job. They were the cheapest, and we trust this company, and have given them a lot of business in the last 4years.
They answer their phones, they show up when they say they will, their technicians are knowledgeable, friendly & clean.
Anyway, this job is expensive to do and if you wait too long, it gets even
MORE EXPENSIVE!!!
Stephens Plumbing helped us with financing this project and now we're good and don't have to worry for a long time.
Big shoutout to technicians, Sabastian and
Galan for all their input and hard work on this project and Jeannette too!
When the job was finished, it was cleaned up and all trash was taken away.
I do Highly Recommend them for any kind of plumbing work, including AC/Heating.
Karen & Stacey Harris

Joshua E.

Aug 15, 2022

I contacted Stephens looking to install a Mini Split System for my ADU. Right from the start working with Eric was easy and stress-free. He was more than willing to share with me his knowledge of the different brands and how the process would work. Eventually we agreed to move forward with a Mitsubishi Mini Split System and he provided a great quote for the work and upgraded my system.

When it came time for installation, Stephens sent over Freddy, Matthew, Samuel, and David. These guys were absolutely amazing and went above and beyond what I had asked for and what was quoted for me. They walked the property to determine the best place to locate the equipment and even removed an old heater unit from my wall free of charge. They kept me posted throughout the day as they did the work and when finished, left my home as clean as when they arrived. I am so impressed by Freddy, Matthew, Samuel, and David and their professionalism.

Stephens will now be my new HVAC team moving forward and I will recommend them to all my family and friends throughout South Bay and OC.

Aaron W.

Mar 16, 2019

I had a leaking pipe under my sink right next to electrical outlets. I was very worried it might short my house. Called Stephens plumbing at 4 pm on Friday, they were here at 12 pm on Saturday. They called to update me on Jose's ETA numerous times. He came early which was great! Jose was awesome! He Over communicated and and walked me through exactly what he was doing and gave me multiple cost effective options. I would definitely recommend these guys.

Ily R.

Feb 20, 2016

I am so glad the management company at my condo uses this company for all their plumbing repairs.I told the management company they would have to come out early before I left for work because I didn't want anyone coming into my place when I'm not there and my cats accidentally go out the front door. Stephens plumbing sent out Miguel to diagnose the problem with the unusual noise coming from the bottom of my floor whenever I use the cold water. He got there right on time as promised, he was extremely professional and courteous and said he could replace my aging and faulty pressure regulator the following morning. They showed up the next day as promised and all is well. I would recommend Stephens and I'm very happy that my condo complex is serviced by this company.

B M.

Nov 20, 2015

Can't complain. This is the third time we've used their services. Very kind workers, quick repairs and decent charges. Only issue: some difficulty in language barrier. Worker did not understand some words we spoke in English. Otherwise, I'm satisfied. Will call them again if needed.

Patti L.

Dec 15, 2017

Called in the a.m., got an appointment for that afternoon. Hector came within the time promised, was very professional and thorough.

Lori M.

May 17, 2016

We called Stephens Plumbing, Heating & A/C in April to fix a problem with the drain hose coming from our dishwasher to the garbage disposal. I was pleasantly surprised when they said they could come out the same day.

Williams arrived on time and did a great job not only fixing the problem, but re-working the position of the disposal to make the pipe configuration less complicated, leaving us more room under the sink for storage. He was very friendly and professional, did the work quickly, and made sure to check the system numerous times to ensure that all was working well. I would definitely recommend them, and am in fact, calling them today to fix my leaky water heater. :-)

Huero R.

Jan 11, 2023

I would highly recommend Stephens plumbing to anybody.

Galan and his apprentice were great! Galan took the time to explain everything to me and even sketched it out on a piece of paper so that I understood everything. In addition, he seemed like he was going out of his way to try to save me money. They did the job quickly cleanly and most importantly, for a very reasonable price! It's so hard to find a reliable plumber, and Galan went above and beyond. went

Jung S.

Oct 7, 2022

Our outdoor faucet started slowly leaking. Luis came very quickly, was very friendly and explained the issue well. He had a quick solution and the problem was fixed. I highly recommend Stephens Plumbing. Luis is amazing!

Jenna R.

Feb 11, 2014

I called Stephens because I needed a new kitchen faucet. They sent Warren, who was very helpful. He told me my options and showed me the different faucets that were available. Once I decided on the one that best fit my needs, he ordered the necessary parts and was back the next day to complete the job. The work was clean and I am really happy with the end result. I will definitely call them for any future plumbing issues.

Glen A.

May 18, 2022

Experts who are on time, helpful and polite. Same-day service pro Sebastian fixed our shower drain in a jiffy, gave me some tips to keep it that way!

Kate B.

Oct 26, 2020

Called and they were able to get someone out same day (I don't expect that to happen every time, but I will take the lucky day!). The tech (Oscar) was knowledgeable and was able to get my furnace repaired and started. The price was right and he did not try to sell me any unnecessary services or parts. He wore his mask and was courteous. Definitely recommend Stephens!

Vinnie M.

Jun 1, 2015

Job well done by Stephens Plumbing. They installed a tankless water heater in my home and now I have endless hot water. Couldn't be happier with the service from this company.

Chris C.

Jun 3, 2017

Have used them annually to descale and service my tankless water heater. Williams and Arturo were professional and timely. The charges are reasonable and they are always friendly and willing to answer any questions I may have. This year I also had them service my air conditioner. Omar was very thorough and explained exactly what was needed. I was not pressured to purchase anything additional even though my system was borderline for needing to be recharged. Highly recommend them!

Tameka H.

Nov 24, 2018

Stephens is one of the best heating and plumbing companies I've ever done business with! Luis was very professional while working in my home and completed the job in record timing. Great customer service and I'll definitely hire them again!

Evan M.

Dec 29, 2021

Hallelujah...! it has been quite some time since we have had a working heater. Matthew, our knowledgeable technician, came out on the same day that I called. He made it to my home at the beginning of the time window that I was given... I just wish that I had called sooner...!! For the low/
fair price of a service call, I no longer have to bundle up during the day or shiver at night...!!!

I would love to give both Matt & Stephens Plumbing Heating & Air Conditioning a 6-Star Rating...., but 5-Stars will have to do‼

Thank you again & Happy New Year

Victor S.

Sep 16, 2019

We have been using Stephens for our plumbing needs for years after the last plumber we had flaked out on us. They've always been reliable, and this last job was no exception. We had a line break under our house on a Friday night (Friday the 13th, with a full moon to boot!), and we had to turn off our water to the house. We called Stephens on Saturday morning and spoke with a very nice dispatcher. Despite it being a busy weekend he managed to send out Victor who quickly assessed the problem. Since it was a two person job, he wasn't able to fix it right away, so Monday morning he returned with his helper Arturo and finished the repairs before noon. Thank you, Stephens!

Denise A.

Jun 23, 2014

Great family owned company. It's very hard to find a plumbing and heating company that you can trust these day. Very friendly and professional technicians. Came out a little earlier then the appointment time, but that's better then being late. I was very informed how the work was done from the beginning to end. Best part was they covered everything before they started there work and wore shoe covers. Thanks

Jenni W.

Sep 11, 2015

Great service, and quality work. We had Williams install a new sink. He was very knowledgeable and explained everything thoroughly. Will use again for our plumbing needs.

Robert B.

Feb 20, 2023

Our heating unit wasn't working day one when we purchased our condo (we're on 2 years now sitting in a freezing house). Our insurance company (Fidelity) was and is useless. They couldn't find a vendor who could climb a 2 story building and walk on tile. So we told them we'll find someone on our own. So after calling vendor after vendor on our list and being told the same excuse, we called Stephens Plumbing. The operator (who I can't remember her name) was accommodating and set us up with Poncho and Samuel. The week before we received a courtesy call to remind us of the appointment. Pancho and Samuel got on the job right away. They were professional and took me step by step of what work was being done. They found the issue right away and as I'm sitting here tying this review out my wife and I are sitting comfortably. Thank you Poncho and Samuel! Thank you so much!

Geekster T.

Nov 17, 2022

Our central heater was acting up, and It's only 3 months old!
Oscar troubleshot our unit and really knew his stuff. He has tools to measure the gas flow when the heater is flamed on, and can tell if everything is nominal or not. Ours was OK once he pulled out the two air filters in our ceiling. They were all clogged up after only 3 months! Oscar told us that these new units burn hotter, so need more airflow to keep from melting. This makes them clog up the air filters in 3 months, where older units could wait 6 months before changing filters. Anyways, he sure knows his stuff from all the conversations we had about the various components that could effect the airflow. Thanks Oscar!

Sandra A.

Apr 25, 2020

I had to call this company at middle of night for my kitchen ceiling leaks.
And next day Luis came with coworker.
He found the pin hole frim the pipe and fixed right away.
it is over 91 degrees today. he saved my life . I can take a shower now
Thank you Luis again.

George And Teresa P.

Apr 6, 2022

PRICY AND FEELING A BIT TAKEN ADVANTAGE OF - I thought I'd give Stephens Plumbing a try for a simple clogged bathroom sink drain at one of my apartment units. Their MO is to not quote prices for basic services but have you wait for the plumber to come out and give an estimate. So I waited for the plumber to get there and I got a quote for $260 to snake the drain (a simple 15 minute job as it turns out). By that time of course my tenant needed to have a working sink and my choice was either to go with Stephens or wait another day for someone else. The kicker is that I spoke to my neighbor a week later and was told that Stephens charged him $140 for the same service. So just be aware that the plumber may present you with an inflated estimate knowing you will not want to hassle calling somebody else. I wish I would have declined the estimate. Live and learn.

Paul E.

Jul 2, 2021

quick response time, Pancho was super friendly, listened, provided answers, and the work that we needed for our A/C issues. We're very happy with the service we were provided with!!

bryan s.

Apr 3, 2020

Obviously I had a plumbing emergency during quarantine. But thank God Stephens plumbing came out within 2 hours of my call. Galan came right on time and boy was he a professional. I can't say enough good things about him. He was knowledgeable and kind. Understood how to be safe wearing mask and super careful about the work and our environment. Whenever I have a plumbing problem I will make sure to call Stephens and also request Galan. 5 stars.

Kimberly D.

Feb 1, 2022

From the dispatch to the crew! This company is amazing! Spoke with Eric one day, who was very pleasant, who informed me of available times. Called back the next day and the young lady that answered was very pleasant and accommodating. I wish I could remember her name! Matthew and Hunter arrived timely. They were so courteous! Matthew was very knowledgeable! And neither guy seemed annoyed at my questions. Highly recommend! Very, very pleased! You have an amazing staff all the way around!

Lalo H.

Mar 31, 2016

I usually take care of home plumbing issues myself but it when the job is just too big for me to handle, I always call Stephan's. I have had the pleasure of working with Miguel on several occasions and he has always been honest and professional. He has helped me with a couple of bathroom renovations as well as some emergency backups. I have always been very satisfied with their work.

Alicia C.

Jul 29, 2020

Had a really good experience with Luis who snaked a shower drain for me. Quick and great service!

Wendy W.

Dec 12, 2021

We needed someone to replace our garbage disposal when it died (water was gushing through the electrical housing!). They were quick to respond, listened to our needs, polite, helpful, and fast. The technician who responded was personable, funny, knowledgeable and fast. They did the work quickly with no mess and no fuss. They gaurenteed their work and I was very happy. They are my first call for future plumbing problems!

June D.

Oct 27, 2021

We had a gas leak and our gas was shut off on a Friday. We called them and they came out on Monday and located the leak and finished the job a day early!
Galan and Byron were efficient, hard working and professional! They were very informative about the process.

Kim L.

Jul 24, 2015

I called Stephen's Plumbing, Heating and Air for an AC installation. My experience has been excellent! They were able to send Andy, out the next morning. Andy was on time, professional, he is very personable and is very knowledgeable. Considering they charged me by the hour, one would think they would take long but Andy was very efficient, he knew his stuff, he was very quick and was able to finish the task in an hour. I feel very good about my AC unit and I know it's secure. I would highly recommend Stephen's Plumbing, Heating and Air, especially Andy, who is a Supervisor to anybody I know. I will be calling this company back for all of my Plumbing, Heating and Air needs.

Geri M.

Jan 2, 2015

When it comes to forced-air furnaces, Stephens Plumbing, Heating & Air Conditioning is in the business of selling and installing new units. They're not in the business of inspecting and repairing units that didn't originate with them. That is for what I needed them, and they failed miserably.

I learned about Stephens from a Money Mailer insert that offered free heater inspection and a new heater as low as $1,999. I wanted the inspection and a repair estimate on my existing unit. I told them this repeatedly over the phone. What I received instead was a joke, a complete waste of my time.

The Stephens heating inspector looked at my old furnace from outside my crawl space, a good 10 feet away from it, and said, That's a Consolidated model. We don't repair them. When I told him it's a Lennox and not one made by Consolidated, he announced promptly (without knowing a thing about my unit) that, Lennox doesn't make that gas valve anymore. The gas valve is a Honeywell. It's written plainly on the outside of the valve.

When I asked him if he'd like me to switch on the furnace, he insisted that I do not. It was as if he was afraid of it. When I asked him if he'd like me to take the cover off the firebox, he said no but added, The heat exchanger is rusted and will leak carbon monoxide. When I asked him how he knew this without seeing it, he shined a flashlight through a narrow opening on the side of a closed door and said, I can see it from here. Again, this was all done after he made his initial statement. He must have X-ray vision. He couldn't see jack and my furnace has never leaked CO2.

Then, for no reason whatsoever, he squeezed one of my wrapped vent pipes and said that my furnace doesn't heat my home evenly because the vents are some type of old, non-energy efficient composite fiber. (I forgot his exact term.) They're not; they're sheet aluminum and wrapped completely with very effective insulation. When the furnace works, it heats my home beautifully. However, the furnace is currently in need of repair, which is why I'm gathering repair estimates.

So, basically, the guy did precious nothing. He was wrong on all counts, would not look inside the unit, would not observe its operation, never set foot in my house, spent little time in my crawl space and called his mere presence, and some minor poking around (like touching my gas line with his finger and gripping the insulation around a vent pipe), an inspection. Then, he left me a written estimate for $3,200.00 to install a replacement Maytag MG Series furnace for an added $1,200 more than the Money Mailer flyer amount.

Needless to say, I will NOT be calling Stephens Plumbing, Heating & AC again -- ever. I was extremely disappointed by the downright awful quality of the company's so-called inspection and their serviceperson's obvious lack of knowledge. I believe their inspector was nothing more than a licensed installer, completely unqualified to assess the condition of older furnaces. From the get go, his pitch was for replacement, from 10 feet away from a furnace whose make and model he did not know.

IN ANSWER TO GARY S.' RESPONSE: Free should not mean inferior. Nor should inspections be done by unqualified staff who are nothing more than salesmen and/or installers. Your company loses nothing by offering free inspections if your intention is to provide excellent repair service. But your company's true goal is to sell new heating units, regardless of the condition of the existing unit.

Based on what I experienced (and my review is 100% truthful), I was sent the equivalent of a used car salesman when I was promised an expert heating inspector. It is impossible to assess the condition of a closed, switched off furnace's firebox from 10 feet away, yet that is what your inspector -- and you -- claimed he was doing. That's like an auto mechanic looking at my non-running car parked with the hood down from across the street and telling me that I need a whole new engine. It's dishonest, plain and simple.

Louise B.

Sep 29, 2016

I had a great experience with Stephens Plumbing. Hector came to fix a sink that had backed up. He assessed the problem easily and was able to fix it quickly. He handled the job in a very professional and personable way. I would recommend Stephens Plumbing to anyone with plumbing needs.

Alfred H.

Jul 25, 2019

Had a toilet that was a bit loose, called up Stephens Plumbing and they sent out Luis earlier than scheduled and he had the whole thing taken care of before I realized it! Excellent work and professional ethics! Will definitely use again!

UPDATE!
Just had Stephens out again to help with our AC unit. Omar showed up promptly and took care of the issue easily. He even handled an unexpected surprise of wasps like a pro. Just another reason to call them again in case something goes wrong. (07/25/19).

Teri C.

Apr 27, 2023

Poncho came out and assess the problem with my older air conditioner. I was prepared for him to tell me that I had to pay around $10,000 to replace it. Instead, he offers a solution where I won't have to replace it. I asked him out right if I should do that mini replace it. And he actually said no, I think this is a good fix, and it will save you some money. He was right. he fix the problem, and was extremely professional toward me, and was extremely descriptive, and went above, and beyond to make sure that I was happy with the solution. I will definitely be choosing Stevens plumbing again.

Vinnie B.

Feb 18, 2016

Let me start by saying I've worked with alot of plumbing contractors in the past 28 years and can only refer a few of them. I can always count on Stephens and especially Miguel who usually goes above and beyond with his knowledge and professionalism. I would definitely be calling them again and will continue to refer them to friends, and they have nothing but praise about their service. Thanks for being there for us.

John P.

Apr 12, 2016

Hats off to Gary and his staff i'm telling you these guys were great Hector and Arturo came to my house to repair a broken pipe underneath my house a job that should've taken a day and a half they knocked it down in one day they left the place clean like nobody was there working on the house wow thank you so much guys!

Jen G.

Sep 25, 2015

First thing, set appointment up with Jessica, great customer service, There out to our house now, fixing a long time problem , guess it runs with older homes. Gave good information on the problems, went right to work to get the house plumbing to work. Would refer and use over and over, But nevertheless Over all Awesome Job, Thank you Hector, and Arturo

Maggie D.

Jun 1, 2022

Sebastian came out after Memorial Day weekend and fixed an issue with our kitchen sink. He was kind, respectful, worked quickly, and took the time to explain what the underlying issue was so that we could take preventative steps for next time.

Thank you for the great service!

Constance L. J.

Nov 12, 2022

I waited a couple of weeks before I wrote this review to make sure everything was working consistently. I first want to say, what an amazing professional team. Second, Rob, the estimator and his lead man, Oscar were incredibly efficient and knowledgeable of how to put in ducts, heating, and AC for my modular home by the ocean. Rob also worked with the team of three men until one of his workers was freed up from another job. Stephe's bid was $400 more than the other bid, but I chose him over the other company because of the detail in the bid. The other company, based on its bid was not detailed which would have made me vulnerable to other hidden costs once the work got underway. The company has an excellent reputation and its fleet of vans are clean and newer looking than the other company I got a bid from-which was at least a 20 year old van with faded lettering. I'd recommend this company a hundred times over.

Mark B.

Apr 27, 2022

Quick addition, the workmanship was excellent and worth the investment. I'm using far less energy with the new system!

Huxley W.

Jul 22, 2020

Used them a second time. Luis was professional and informative; showed up with mask and booties and cleaned up bathroom after resolving our clog issues. Great experience again!!

Jeanette A.

Nov 18, 2022

About a week ago a friend noted the smell of gas in our house. We called the gas company and they said we did have a gas leak. We then called Stephens plumbing. They sent out a heating plumbing guy named William. He was very thorough and professional. He found the leak and repaired it. Very grateful as it has been very cold especially at night!! I highly recommend Stephens- especially William as he was able to solve our problem quickly and efficiently

Jill L.

Jan 13, 2021

I called Stephens Plumbing and Heating to repair my heater. They set an appt for me the next day and came out and showed and explained to me what needed to be repaired. Oscar was professional, kind, he was covid safe, wearing a mask. Oscar was really helpful, showed me the problem and replaced my capacitor. I will refer Stephens Plumbing to friends and definitely use them again.

Mike T.

Jul 6, 2023

Asked for a price estimate to locate and fix a gas leak. 2 other companies promptly gave me an estimate.

This company said:

Unfortunately I wouldn't be able to give you pricing. What is your full name, address and phone number ?

Recommend you search elsewhere.

Not giving anyone a blank check

Amy M.

May 30, 2020

I live in Palos Verdes Estates, and I feel that every company charges me more just because of my zip code. Stephens was different, and I'm really happy I called them.

I called Stephen's Plumbing to install the drain and fixtures to a newly purchased vanity/sink for my bathroom. I called another plumber and they told me that it would cost $800 just to connect the drain, and that it would cost extra to put the fixtures on. I've used that other company before, and always felt that they were ripping me off, so I called Stephen's to get another quote. Art was the plumber who arrived at my home and was really nice. I asked Art to connect the drain to my sink, to install my new fixtures/faucets, and to install my toilet (I had just installed new tiles for an accent wall in that bathroom and my toilet was taken out but not re-installed). Art quoted me $800 to do all 3 things. I agreed. Art did the job and even helped one of the other tiling contractors I had working in my house by removing a fixture for free. When he got to the toilet portion, he realized that the toilet was my old toilet which was in the backyard, and that it just needed to be plopped back onto the hole. He told me that when he gave me the quote at the beginning of the day, he thought that it was a brand new toilet that needed to be put together, which would have been a more complicated and time-consuming job. Because it was easier, he only charged me $695 instead of $800. What? I already agreed to the $800 and didn't expect the discount. I've never experienced a plumber (or anyone else) give me a discount at the end of the job because it was easier than he originally thought it would be. This is an honest plumber, and Stephens won my future business as a result. Thanks Stephens (and Art).

James S.

Nov 11, 2017

My shower valve was leaking, so I called Stephen's, as I have done in the past. Hector came out to look at the situation and ordered the part. He later installed the valve, which had a defect, so he got another and installed that, no extra charge. In the process, Hector identified a leak in the wall from a shower arm above the shower valve and fixed that, too, just for the cost of the new shower arm. Everything is working smoothly now, and I recommend Stephens and Hector highly. I would also say that I was very comfortable with the respect Hector showed me and my home.

Jamal N.

Feb 20, 2023

I was having an clog issue in my kitchen sink so I needed a plumber. At first, I contacted a different plumbing company who sent a liar and a scam artist that told me I need $30K of work before contacting the Stephens Plumbing company. I am so happy that I called Stephens Plumbing. Once Stephens sent their plumber Luis out, he did an outstanding job. Luis quickly figured out the issue and gave multiple options to fix the problem with reasonable estimates. He explained the benefits of each option and helped me select the right choice for my issue and budget. Luis did such a good job fixing the kitchen clog issue that I had him fix of some other minor plumbing issues in my home's bathrooms. He installed a new fixture in my bathroom and it works great. I liked that Stephens Plumbing is honest and no pressure. After dealing with the first plumbing company that was dishonest, it was refreshing to have an experience where Stephens Plumbing got to the point, no BS and they didn't try to scare me into expensive unnecessary repair work. I plan to use Stephens Plumbing in the future if I need any other plumbing work done on my townhome. I am very satisfied with their work and the overall experience.

Chuck B.

May 22, 2019

Excellent service. Really nice technician. Luis was great. They cleaned out the main drain to the street. We were very thankful.

Eric B.

Feb 5, 2015

I have used Stephens Plumbing at my work location and at home. The personnel that work for Stephens are polite, punctual, and very professional. We have used them for heating/air conditioning, plumbing, and kitchen/bathroom remodeling. There has never been an issue with their work. Their prices are reasonable and competitive. I would highly recommend them for workplace or home.

C. M.

Mar 16, 2015

There was some work done on my neighbors unit and the water was turned off for a few hours. When they turned it back on the water pressure was low and my landlord called these guys back in to fix it.
A kid arrived in a dirty, untucked Stephens uniform later that night. (Pretty standard for San Pedro). The first thing he asked me when he walked in the door was to use my bathroom. Extremely unprofessional... you use the bathroom BEFORE you arrive at a customer's residence.
Against my better judgement, I let him use my bathroom. I thought it was awful quiet in there, seeing that he had to go so bad. He comes out and goes to work on the kitchen sink. Turns out it's just some debris caught in the filter of the faucet. Should take about 3 minutes to clear right? Nope... took him a half hour AND a trip down to his van to get this done. It was actually getting creepy.. him standing there rinsing this quarter of an inch screen for what seemed to be forever.
While he was out in his van I went to check my bathroom. He Urinated all over my toilet seat! GROSS! He didn't even bother to lift the seat! Once I saw that, I just wanted him gone! I told him about it, he apologized, and offered clean it up but I really just wanted him to leave.
I even asked him, What's taking so long? He'd already showed me it wasn't the water pressure and how fast the water ran without the blockage. But he didn't seem to want to leave. Personally, I think he was wasting time so they could charge more. (Within 4 minutes he'd shown me the it wasn't the water pressure, and yet this took a half hour).
Just as I was going to INSIST he leave my home, he finished up. I've asked my landlord to never send this service to my home again.

Yulia L.

Apr 14, 2016

We have into a new house recently and have been using Stephens Plumbing twice already. They have been recommended to us by our neighbors. I am working with Hector and he is just great!! He seems to be very knowledgeable about his work and very reasonable pricewiswe. I always appreciate when the work is done clean and Hector has the same standards :)
I would use them again for sure and recommend to others.

Chris D.

Oct 7, 2019

I have used this company for years and can't recommend them enough. As a single mom, I was always worried that repair people might try to take advantage of my limited mechanical knowledge. Never this company, though.

Yesterday evening my house filled with smoke from the furnace in the attic. After the firemen left, my first call last night was to Stephens Plumbing. They fit me into their schedule before 9am this morning..

Thanks to Chris and Matt from Stephens Plumbing. They got here almost before the smoke had cleared. New furnace installed!

Kudos to Oscar and Antony who were here to fix an unrelated air-conditioning problem two weeks ago. They carefully explained everything they did. Excellent work!

Brock S.

Jun 28, 2021

Very friendly and informative in figuring out and solving our AC problem.

Marjorie B.

Feb 11, 2016

Stephens plumbing has been very good to work with at my house in San Pedro.
They respond in a timely manner, take care of the problem, and keep you informed of job in progress, prices are fair. Recommend Hector the plumber who works there.

Nancy P.

Aug 27, 2020

I had the pleasure of meeting Freddy and Matt who showed up right on time to replace my 30 + year old central air and furnace. The job was done in a very timely manner and I could not be more pleased! These guys did a fantastic job, they made sure that everything about the new units were explained. All the work looks so neat and professional and I would not hesitate in the least to recommend them to anyone! I'd like to also give a shout out Rob who came out initially to do the estimate and got the job rolling. Just a wonderful group of people to work with! Thank you all!

hightopper m.

Nov 1, 2022

My a/c wouldn't kick on so I checked out Yelp and found Stephens. They answered the phone, scheduled, and communicated well leading up to my service call (around $125).
Omar checked out my unit, explained what he thought was needed (with costs) and showed me why. Omar's thoroughness and patience with all of my questions was refreshing.

Amber S.

Apr 27, 2020

Amazing job and service! We had MANNY come take care of our water heater and he went above and beyond for us. We even had a problem with the place we got the water heater from and he took the time out of his day to call the place and get it solved. Definitely will contact for future jobs. THANK YOU MANNY WE APPRECIATE IT - The Semmelroth's

Ken B.

Apr 30, 2013

I used them a couple of times because we knew the owners wife who was our kids preschool teacher (thought we would get a better deal or at least not get ripped off....) guess again. Got an estimate for a job of $1200. Job was finished a lot faster than thought yet got charged the $1200....., my thought was WTF?! They explained that sometimes the job gets done faster and sometimes longer. This is BS IMO. I do think they do good work but they overcharge. I have gone the smaller private plumber route with much more reasonable results.

Cory P.

Apr 20, 2022

Freddie was very helpful to one on my units I manage.
He is very knowledgeable and is the best plumber !

Mr. B.

May 30, 2017

Good response time, great service and quality work. My woman's house had a hot water heater that sprung a severe leak in the incoming line I called Stephens plumbing requesting a line repair and a new hot water heater (the currant heater being a rust bucket museum piece). Jose the technician arrived in the mid morning informing me of my options, then he quoted me a price. That very afternoon he and his partner Cory had the heater in place and humming. I thought it would take a lot longer because the hot water heater that was replaced was approximately 20 years old. It was a very narrow 40 gallon tank with a custom outdoor housing. Jose was able to find a similar heater matching the dimensions required to keep the exterior housing intact (thank god). The work was quick and efficient and on point with the quote they had given me earlier. I will be using Stephens Plumbing again with out a doubt. Thank You gentlemen for your assistance.

Linda N.

May 8, 2022

4/27/22
Stephens Plumbing & heating installed air conditioner and heating in my 2000 sq. foot home. They are highly recommended as the most knowledgeable on the #1 rated air/heat units by MITSUBISHI.
I can't say enough about Oscar, Omar, Freddy and Sam who did the install in 3 days with care of my white carpet. All extremely knowledgeable and guaranteed 100% satisfaction which is no surprise due to the 5-star service Stephens and their employees gave me. There was no drywall work, they cut for vents in wall & ceilings perfectly, they were on time, prepared and worked well together I can tell for years. This is a first class, competive price family-owned business that many have recommended to me.
There is no better choice than Stephens and there is no better air/heat unit than Mitsubishi. THe owner cares of about his employees and the employees treat you like family. LOVE LOVE LOVE THIS COMPANY AND THEIR PHILOSOPHY! Take care of employees, take care of your customers and a WIN/WIN for all! Thanks for leading the project OSCAR and kudo's to Ryan and his dad for building a wonderful business!
Linda Navarro
Rolling Hills Estates, CA.

Stuart R.

Aug 30, 2019

Discovered this morning we had a leak in our water heater tank. As per normal we looked to Yelp for recommendations and liked the reviews that Stephens plumbing got. We called at 130pm and spoke to Dave who was extremely helpful and returned calls as promised. Cory and Arturo showed up around 330pm, there was no hard sell they only offered solutions which made them very easy to work with. It's now 545pm and they just left, job done. They were extremely efficient, professional and likable even with 95 degree temperatures. Great job fellas and great customer service. I highly recommend this company.

Jen R.

Jun 24, 2020

Hired Stephens to help with my kitchen sink that got backed up recently. Called for service on a sunday which I was informed they charge double for weekends, so I declined. But they were able to come out next day instead for regular charge.

Monday: Receptionist called me back at 8am to confirm the request. The technician Victor was friendly and was able to snake out the drain pretty quickly. Luckily there wasn't any other problems like having to replace my disposal unit.

I left 4/5 because the time slot given was 9-12. Receptionist called to say it would now be 12:30, yet it became more realistically around 2:30. Overall, I would hire/refer them again based on this 1st experience.

Chris O.

Oct 1, 2015

Yet another 5 star review. You can tell a good company when they consistently provide good service. Had a leak under the sink and scheduled an appt the day before. How refreshing when they give you a window of time (8-10am) and they show up 15 minutes into the window. Salvador and Luis got after it straight away. Found the leak and repaired it. Threw a curveball at them with a broken handle in the shower. They fixed that to and they were done in no time. Ask for Salvador and Luis. Good guys who get the job done. Thanks Stephens!

Vellany N.

Feb 7, 2017

Hector saved the day!! I called Stephens about 10am, and Hector was at our house within a couple of hours. Although he tried, the toilet could not be saved - but he worked it into his busy schedule to come back to the house at the end of his day to install our new toilet. He even helped me install the new bidet attachment that I had been too intimidated to do myself! Our house only has one bathroom, so we really appreciated his effort in making the time to help us out in a bind. Every time we have used this company we have experienced excellent customer service, professionalism, and a sense of urgency to get the job done right :) I highly recommend Hector and all of the technicians at Stephens Plumbing!

Jack K.

Mar 28, 2023

INSANELY EXPENSIVE! I've used Stephens a couple times lately, for convenience but the prices have gotten too exorbitant and I can never use them again. I found out their plumbers make their OWN RATES! They can charge you as much as they want, which is why you can never get a simple answer in regards to quotes over the phone. Want to snake a drain? Stephens will insist on sending a plumber to the home before giving a price, then charge you $130 for an inspection. The plumber that came to my house quoted $250 to snake a bathroom sink. REALLY? Then he charged $250 to hook up my gas range IMPROPERLY (after quoting me $475, lowered his price when I said I'd find someone else). A week before this past visit I used Stephens to reinstall a claw foot tub and shower hook up. They put a huge gash in my wall and still charged me around $700. BOTTOM LINE IS THERE ARE PLUMBERS MUCH CHEAPER AND MUCH BETTER.

Karen L.

May 29, 2015

I spoke with Rae at Stephens Plumbing, Heating and AC. Excellent customer service!
Very reasonable price on completely new heating system and installation. He was quick to call back, schedule and installers were right on time!

Ambrosia H.

Jan 24, 2018

Luis showed up super quick and solved our clogs immediately in less than 30 min! Amazing job done!

A M.

Sep 10, 2020

I had a problem with my A/C during this year's hottest spell. I was fortunate enough to receive a next day appointment, while other companies offered next week. Then, Omar the technician arrived on-time, in a mask, and promptly commenced to identify the issue. He then effectively and affordably got our system back online. I am grateful for this positive experience.

Rick G.

Sep 3, 2022

Called on a Friday morning and was able to get someone out to fix my AC before 3PM, the team is friendly, knowledgeable, and honest. My pump stopped working and they had a replacement ready to go within the hour.

Me M.

Jul 27, 2019

Our air conditioning stopped working last week, I called Stephens plumbing and Poncho came today on time. He is very nice and professional. He fixed our air conditioning in less than 1hour. We are very happy now.

C B.

Dec 10, 2018

Ouf furnace went out with the first winter storm of the season--which happens to everyone whose furnace is going to go out, so the people we regularly use were booked already for a whole week. The power had gone out with the storm, common to PV, and when it came back on an electrical surge fried our electric motor for the fan of our gas furnace. I made several calls and found all of the heating companies booked out for days, but when Iphoned Stephen's they were true to their website claim and sent a tech within an hour. It was Poncho and he couldn't have been more professional or kind. We trusted his assessment and could see that he really worked it on the supply end, even though the part needed would take several days to come in. He went over and above to get the part and install it.

Stephen's also referred us to a great rooking company who gave the same great service to repair the seal around our furnace vent in the roof, where water was defending the pipes and (separate from the fan motor issue) putting out our igniter.

Stephen's also advised a surge protector that we could buy online and install ourselves so that we won't burn out another motor!

Margaret P.

Nov 28, 2019

Excellent service from dispatch to finish. On time, courteous, professional. Pricey but worth it. Will definitely use their service again

Glenn W.

Jun 30, 2023

I highly recommend this business. After a rooter service tried to charge my $2600 for a simple drain clog, telling me he needed to descale the drain. I called Stephens and they sent out two polite and competent plumbers. They brought out a pro-grade pipe snake and cleared the clog with no trouble and at a fraction of the cost. Two thumbs up!!

Kimberly C.

Nov 22, 2021

Service was awesome! Easy to make an appointment. They showed up on time and prepared. Explained everything that needed to be done and as to when it needed to be done by. Job was done quickly and no mess was left. Highly recommend!

Deborah B.

Jul 28, 2017

Stephen's is our go to plumber. Louie did a great job on swapping out all of our facets, knobs etc. for our sinks. He was very communicative and let me know of potential challenges & additional work before he moved forward. I appreciated his transparency & honesty.

Cali G.

Jul 14, 2017

Based on the reviews we called for a plumbing issue during a long holiday weekend. They not only showed up on time, the rates were decent too.
Their work is top-notch and the plumbing team are true professionals. They were courteous, efficient and easy to work with. We liked their work so much, that we hired them for more stuff to fix. Lol! What a happy surprise! We highly recommend them!!!

bee K.

May 28, 2018

My wife and I needed to install a water softener in our condo for the arrival of our newborn baby. In came David to the rescue. He did the most amazing job I could have ever imagined, the work was great and I will be recommending him to all my friends and family. I am always worried about plumbing because the wrong job could cause so many problems for a home, so I feel so much at ease to have a family Plummer that I can trust with any job.

K. C.

Jul 12, 2019

This is the ONLY company I use for repairing my air conditioner/heating unit in my home. I had to find a receipt from 2008 to remember who fixed it then because they did excellent work then and they did excellent work yesterday. Their prices are VERY fair and their employees are very knowledgeable and nice. They don't try to rip you off at all. The last time I had my duct work replaced on top of the repair I needed. They were so reasonable I asked how much would they charge for the duct work, and that was reasonable too, so I had them do it. Yesterday I had them come out because I had a small water leak. The repair guy showed me what was wrong, cleared the line and showed me what was clogging the water line. Cleaned the unit inside and outside. I don't write reviews much but I know when it comes to A/C and heating problems, some companies will rip you off or they don't really know what they're doing. Stephens is the BEST by far. Thanks guys!!! Much appreciated. Oh, and my unit is an older Carrier. And my serviceman was Oscar. He was great!

Susan Q.

Mar 8, 2019

This is the place for all your heating needs . Their guys Chris and Matt came to my apartment this morning to install a new wall heater. Very polite, well mannered, and got the Job done. Thank you Stephans I will definitely recommend your company. :)

Sharon B.

Apr 16, 2016

I had my water heater replaced. I got a quote right away and was able to easily schedule an appointment. The guys that came out were professional, friendly, did a terrific job and cleaned up after themselves. While there was a slight misunderstanding with the office staff, it was rectified immediately. I got a thank you card in the mail after the service and a follow up call. What I like most about them is they didn't try to oversell me. I have had a couple of plumbers that have tried to oversell me by thousands of dollars. Not Stephens. They now have a new ongoing customer.

Olivia S.

May 9, 2019

Jose and Cory came out to my home and did a great service, very satisfied with the service. Highly recommended

Adrienne R.

Jan 28, 2021

Found this place on Yelp and recommended them to my mom due to all the good reviews. She called them and Oscar came out in 2 hours. Ended up she had a bad sensor on her heater. Oscar fixed it quickly, he was friendly and explained to her what was wrong and what he did to fix it. He took all Covid safety measures. Which I appreciate because they are elderly. Over all wonderful experience with this company and especially Oscar! Thank you!

Michelle L.

Aug 20, 2021

We recently bought a new gas wall oven and needed to have the old unhooked and the new one installed. Each step was taken with care, and with a lot of can-do man-ship, as we were not sure of every step to take out the homes original set up. Galan & Robert were careful and knowledgeable each step of the way. They even helped remove the old one after we had a successful first heat up on the oven. So excited & grateful. Thanks guys!

Kristen D.

Dec 11, 2021

Matt at Stephens Plumbing is professional, knowledgeable and personable. I really appreciate the good customer service, and I trust him to tell me the truth.

Kellie C.

Sep 13, 2013

We don't understand the negative reviews - we have used Stephens Plumbing several times over the last 6 years and have always had VERY good service - couldn't be happier! Oscar and Andy were very professional, we had an entire AC and furnace replacement, price was reasonable and done well. Even when a faulty part gave us some problems, everyone stepped up to fix the problem, including Nick at dispatch and the owner Gary. We found these people and company to be honest and have integrity. We will be loyal customers for life - thanks Stephens!

Jeff B.

Sep 19, 2015

These guys have been our go-to plumbers for two generations. They are professional and courteous.

We have had them fix gas leaks, plumbing leaks, a fallen garbage disposal, heater issues and they installed our new air conditioning.

We've used them at two houses in San Pedro. I know they go to the South Bay, too.

We've had many different guys come from Stephens to our place and they are all good, letting me know exactly what's going on.

I only wish they did new construction, because good plumbers are hard to find! Thanks, Stephens!

Tako T.

Jun 6, 2014

I had a very positive experience with this company. Customer service was excellent. Our heater went out during the cold winter months and they sent a rep out right away. Now that it's summer, I will be calling again for our AC maintenance.

Chris M.

Sep 14, 2015

My central AC started blowing warm during the recent heat wave, and Stephens was able to fit me in for an early appointment, despite having a busy day planned. Omar came out and diagnosed the refrigerant leak from two different valves on the outside unit. It took longer than he'd planned to get it all done, but he stuck with it until it was fixed right. Now the AC is blowing cold again.

Leslie P.

Aug 6, 2019

Received bid at site- requested formal bid- never received one. They provide air conditioner- but basically nothing else-no carpenter- electrical- take it or leave it attitude

S H.

Oct 5, 2022

Byron the plumber showed up originally and helped diagnose the problem. It was an odd job..... Turns out it was an air conditioning problem in which Oscar showed up. Oscar was amazing a responsible. He is also very kind and professional. Both Byron and Oscar are knowledgeable, attentive, and all around great guys to handle our job. Yes, we will be using them again with any plumbing/heating or air conditioning problems!

Stephanie M.

Jun 30, 2023

This was my first time using Stephens Plumbing and it will definitely not be the last! I had them come out to check out my HVAC system and their technician Freddy was fantastic! He walked me through the issues my system was having and really made the entire process so smooth. I really appreciate all his help and highly recommend Stephens.

Christine W.

Oct 1, 2014

I was very impressed with the professionalism of Stephen's Plumbing. I have an older toilet and something in the tank was deteriorating, causing small pieces of black rubber to appear every time I flushed it. The guys that came out, David and Arturo, recognized what the issue was right away and fixed it easily/quickly. I really thought I was going to have to buy a whole new toilet, so I am extra thankful that this was much less expensive and time-consuming than I had assumed!

Sandy V.

Dec 3, 2018

Turned our heater on for the first time this season, and nothing. auto pilot came on, but burner would not light and forced air would not blow. Called Stephen's. Omar came to the house a couple hours later and got us fixed right up. Excellent service! 35 year old heater working again with a new electrical module that he had on his truck. Very happy. Thank you Omar!

Sarah F.

Dec 7, 2016

I am very glad that we used this company. Hector came and explained everything and he was very nice and professional while he fixed the problem. I would definitely recommend Stephens plumbing.

Kurt S.

Jun 27, 2020

Oscar and Matt came to repair my A/C. They came on time very friendly and polite. They found the problem right away. Fixed it and explained to me what it was. Great job I highly recommend this company. K S in

Karen B.

Sep 21, 2015

We called Stephens on a Saturday morning on the hottest day of the year when our air conditioning went out. Omar came out immediately and diagnosed our problem. Through not fault of Stephens they couldn't get the part until Monday morning but he was back out by 10:30 and out A/C was up and running within 15 minutes. Allison in the office was great to work with and Omar is the best, a shining compliment to your company. Won't use anyone else from here on out. Thanks, Stephens!!!!

Carla A.

Nov 30, 2020

I highly recommend these guys. They were able to schedule me quickly and had no problem rescheduling when I needed to switch my appointment. Omar showed up within the estimated window of time and was very friendly and knowledgeable. He quickly fixed the problem and made sure I fully understood the issue. Again, I highly recommend this company. It's refreshing to have found a company that is professional and timely.

Dinesh G.

Feb 1, 2020

Have used Plumbing services a couple of times. Workmanship is good with professional team. I would recommend them for service.

One can also get 15 percent off coupon for their first service.

Daniel C.

Jan 9, 2018

Cobos Casa had a new plumbing issue, one phone call and another visit by David from Stephens fixed what appeared to be years worth of clogging before moving in six months ago and correctly installed our dishwasher that our contractors reversed the cold and hot water. Stephens Plumbing is our first call for small and big issues. Thanks.

Claudia L.

Jul 16, 2021

Galan is the man! Someone get this man a raise! We will be new to the South Bay and based on our great experience with Galan and team for our house inspection we will likely have Stephens Plumbing be our plumbers. They're so responsive from the first phone call, so organized and really, really knowledgeable.

Stephens Plumbing should send Galan out to all new customers. We feel confident working with him going forward.

Tron N.

Sep 15, 2015

I was able to make an appointment for next business day, in the afternoon. Manny was the representative that came. He was on time, clean and extremely patient. I had a leak in a pipe that was going up through the closet, and after looking at the issue was, he acknowledge it would take an hour plus labor and got it done as quick and clean as possible. Quality parts used and he was also glad to explain what he was doing while he worked.

I got quotes from others and looking at Manny from Stephens Plumbing, I'm glad I went with these guys.

There's no doubt, if you are ever in need, call Stephens Plumbing and ask for Manny if you're ever needing service in Torrance/Lawndale/Gardena/Hawthorne/Lomita. Simply the Best!!

Jeanie N.

Sep 19, 2019

Victor has replaced three faucets and out-dated valves in my bathrooms. He and Manny changed the shower mixer which involved tearing through the tile. They covered up the area with the new fixture and left everything looking like new.

Peter B.

Mar 1, 2021

Another great experience with Stephens Plumbing. I had a stopped up toilet that I attempted to clear but with no luck. I contacted Stephens Plumbing this morning and got an appointment for 12n - 4p, same day!. Jose actually arrived early and immediately cleared the clog. I've been using Stephens exclusively for many years because they know what they are doing, are very reliable and while not necessarily the least expensive, overall they have actually saved us money by correcting issues the builder messed up. They only need to come once, and guarantee their work. I can only say in my opinion they are the best plumbers anywhere and highly recommend their work. And, thank you Jose for sharing some solutions that could eliminate future problems!

Brett S.

Apr 1, 2020

I made a mess of the master bath sink project. My family was mad they had no water and it was 1230pm. I goggled best plumber in lake forest on yelp, and BINGO Stephens showed up. I called and in 90 mins I had the technician fixing my mess. One hour later I had my new double sink facet set fixed and installed. Galani was the true professional from start to finish. I will recommend these guys definitely. Again, I live in South Orange County, and they didn't blink twice about the location. Again thanks Galani and Stephens Plumbing.

Maybelle A.

Aug 18, 2020

Thank you Stephen's plumbing for your quick and professional service. Luis did a fantastic job unclogging our shower and making sure that everything was working properly. He wore booties inside the house and made sure to clean up the space afterwards. He was very knowledge and professional. Customer service was excellent as well, making sure that an appointment will be made for the client.

Rachelle S.

Sep 6, 2019

The reviews are true. It was easy .... I called received and appointment...the Plummer showed up and problem solved. Fair price!

Paul K.

Sep 15, 2022

Oscar is the best! We thought the A/C needed repair, and the heater needed a full replacement. Oscar took only a few minutes to discover that BOTH the A/C and Heater could be easily fixed, and it would only take a short amount of time to do it. When the A/C kicked on we were very happy... though when he tested the heater (which we thought would need to be completely replaced), we were ECSTATIC to see that it now works also. Thank you Oscar! Not only is my homeowner happy, I know that many other homeowners will be happy in the future for when we need the A/C working.

Jasmine A.

Jun 22, 2020

Last night I had a plumbing emergency around 9:30 PM I had discovered that one of the pipes under my house had busted and water was leaking into the foundation of my house. I called them at approximately 10 PM and they answered promptly and were able to help me. Early the next morning someone came to my house and fixed the problem right away his name was Galan. He was extremely helpful and friendly I was able to fix the problem right away. overall I was very pleased with his service. Would highly recommend this service for anyone who is in need of an instant plumbing fix. Overall great experience will be calling them again next time I have a plumbing problem.

Chris B.

Aug 15, 2023

Pancho is the best!!! He came out and throughly looked over my AC unit and discovered it was a minor fix rather than a major one which I was anticipating. Stephens is a great company and always comes through especially with people like Pancho!!

Matt C.

Feb 3, 2023

Oscar from Stephens Plumbing and Heating came out to my mother-in-laws in Bellflower and was nothing short of amazing! You always worry about someone getting taken advantage of, not here! True professional, explained everything very clearly, and was quick to fix the problem. Very affordable as well! I never write reviews, so I can't stress enough this is a must call to fix any plumbing or heating issues, I highly recommend!!! Thank you Oscar!

Brian K.

Aug 17, 2020

I had an Air Conditioning issue on a Sunday night during the hottest weekend of the year in August. I called Monday morning at 8 am and they had a technician out by noon. I had a clog in my drain pipe, issue with the compressor and I needed a refrigerant charge and in a little more than an hour, Poncho had my A/C back up and running again. If you want a Professional, fast and thorough job, I recommend Stephens to anyone! Thanks for a great job Poncho!!

Sharon T.

Sep 11, 2017

Excellent professional quality service. Stephens should hire more guys like Hector and Manny. Great team.

Erika E.

Jun 10, 2021

The 2nd story of my home had a leak. The carpet outside of my bathroom door was sopping wet. Luis came out and found my problem. He was polite and very professional. He set my mind at ease as he answered any questions I had. Turned out, it was an issue with the tub that needed to be reglazed. My anxiety is gone now that I know what I must do to fix my issue. I highly recommend Stephen's and his crew.

Martine T.

Jan 4, 2016

Fast service, great job, fair price! Fixed the heat in less than an hour.

B C.

Apr 27, 2023

My go to plumbers to call I have a plumbing issue.
They are responsive and always work with my work schedule. The 30 minute call before arrival gives me enough time to get home from work.

Luis was out today. Called before arrival and was on time. Luis was polite and professional.

Ask for him if you can.

Arnold M.

Sep 13, 2022

The fan in our ac unit stopped working during the dreaded heat wave. Called Stephens AC and because of the heat wave I had to wait a couple of days before someone could come out. I am assuming they were getting a ton of calls. Oscar came out and was amazing he knew exactly what the issue was and within about 30 minutes he had the AC up and running. Oscar was a great AC technician and I would recommend you request him.

ruth hummel H.

Jul 1, 2018

Another well done job!! Victor was efficient, friendly, fixed the toilet problem the ''right'' way, not the ''easy'' way! Fair price! Thank You for coming through once again Stephens Plumbing!!!

Rose C.

Aug 1, 2022

Matt and Dan arrived same day to maintain our HVAC units. They were both ver polite, knowledgeable and gave a quote before beginning work. Price was very fair for the work. Matt was the front person and went over what he saw and the reason I may have heard addition sound from the unit. Very satisfied and would welcome Matt and Dan again.

Jeff B.

Mar 29, 2019

Stephens came out next day to run a camera through our main line. Luis was out tech, and we was very helpful. We weren't sure where our clean out was, he helped up find it. Once he found it, it was covered in stucco and he removed the stucco and didn't charge us extra. Their price was very fair, they came quick and he even smelled good!

Laurie L.

Feb 14, 2018

Freddie, Chris and Trevor just left after installing a 5 ton heating and air conditioning system to our home in Signal Hill. What a professional team. They arrived right on time, were very knowledgeable and worked cleanly. Answered my many questions and even sanded and painted the area where my new thermostat was installed. Helped me program my new wireless thermostat so I can control the comfort of my home from my phone. What a terrific job!!! Would highly recommend

Sandy B.

Feb 16, 2023

We had an emergency situation where our garbage disposal stopped working and water backed up into the kitchen sink and also into the sink of a bathroom at the back of the house. I chose this company based on Yelp reviews. They called me back quickly, and were very professional over the phone. Sebastian came out the same day.

He was prompt and spent quite a bit of time trying to identify the problem. He wound up being here (unobtrusively) for HOURS, bringing 3 different machines and also calling a colleague to come help. He was determined to find out the source of the problem.

Ultimately, he determined that we needed to have an exterior clean-out installed. He made it clear that he could not guarantee that the pipes would not ultimately need replacement but recommended the cleanout as the next course of action.

Throughout the entire time, they were here both men were respectful of me and my home. They put on boot covers they had brought with them and cleaned up before they left.

Sebastian gave us an estimate for parts and labor for the cleanout installation, and after discussing it we agreed to undertake the work. Of course, on the scheduled day, the skies opened and it rained solidly the entire time. It was cold. This was all during the time when it rained non-stop and was an atmospheric river here in our area. Sebastian worked outside the entire time, uncomplainingly. The weather was so awful it probably made him sick afterwards but he plugged away and solved the problem.

He always explained to us exactly what he saw, next steps and alternatives.

The prices were reasonable, in line with the estimate and he left my house immaculate, including mopping up, before he left.

I have a different emergency and will be calling them back. Honest, hardworking, determined, reasonably priced, respectful and excellent at diagnosing and solving the problem after doing whatever it took. So impressive! Call them first for your plumbing needs. You won't be disappointed.

FYI, we are in the South Bay, not SF as the app incorrectly states.

10 out of 5 Stars!

Paula D.

May 21, 2022

Stephens plumbing is the best! we needed our pipes cleaned & a stoppage of water flow cleared in our bathroom shower. Sebastian did an excellent job. He was very thorough & knowledgeable about what needed to be done.He was also helpful in suggesting future maintenance to preserve the life of our plumbing.

Hiro K.

Sep 9, 2022

They are amazing works for the AC repair job.
A technician employee, OSCAR found the solution really quick and gave me a couple of options to repair it. He explained what he did in detail and showed me how it works.
Oscar was very very processional and I really appreciate his great job and explanation clearly.
I definitely work with him. Again, Thank you so much, Oscar!

Kevin And Randy P.

Jan 25, 2023

We're local realtors and property managers. Had a home that had heating/plumbing issues while in escrow. Galan was able to come out, assess the situation, and complete all required repairs in a timely manner and at a fair price. Will definitely work with Stephen's plumbing again.

Rick A.

Jan 2, 2013

I was really disappointed in these guys. Called to have them come out to do a general check on HVAC including furnace and AC. The furnace fan was making noise so I suspected a problem.

Two guys came out (one to hold the tool bag) Spend 20 minutes on the diagnosis and indicated a replacement of the furnace fan was required. Went to get the fan. Came back and replaced in 45 minutes. Asked if they checked the AC/. Said no, put gauges on and said coolant was low. Said they would have to come back a THIRD time for that.

Labor for 65 minutes was 285.00 and they still did not do all they should have done. total bill was $619. Fan motor was expensive, but not their issue.

Was hoping to find a reliable HVAC contractor. It isn't Stephens.

Too bad

Tae K.

Sep 18, 2018

My drains were backed up and it was late at night. I called and Louis answered and he was out my house in less than an hour like he said he would be. He then worked tirelessly to find and fix the clog.

I would highly recommend them and glad they can be reached 24/7.

Andres S.

Jun 29, 2023

5 star Service I had an emergency Mainline call Freddy G gave us a call back asap and guided us over the phone and showed up and took care of the issue in a timely matter

Marjon W.

Nov 21, 2016

Hector came out and helped me today with my plumbing issue. He is wonderful to work with. Great service, very nice doing business with you!

Chris G.

Nov 25, 2020

I called Stephens after I smelled gas when I turned my heat on this morning. Nobody else seemed to have same day appointments but Stephens was super accommodating.

Rob - our tech was awesome. He made sure our heater was working safely. Really smart and knowledgable. He was able to talk us through replacement options and gave us a free estimate since we have an older unit.

I was super happy with my experience. Rob also wore a mask and kept his distance but he was still engaged and great to work with.

I would definitely recommend this company for plumbing and HVAC.

Wkz Z.

Oct 14, 2022

THE BEST! I needed someone to come out to my house for a leak in the ceiling right away! The company I usually use was booked up. I looked on Yelp for a reliable, referral and I found Stephens Plumbing. I met Galan and Cristian and they were the best! They came in and reviewed what was happening with the leak, then thoroughly went over everything with me after they figured it out. I feel they were truly, honest with me and that is hard to find these days. I found my new Plumbing and Heating Company! I highly recommend Stephens plumbing!! Ask for Galan and Cristian. GREAT JOB!

Kristianne G.

May 11, 2022

Our pipes were making a VERY loud noise whenever we flushed our toilets or ran water. We called Stephens Plumbing and they quickly sent someone over to find out what the problem was. Freddy was very knowledgeable, efficient and courteous. He diagnosed the problem right away. All the repairs have now been completed and we couldn't be happier. Thank you, Freddy and thank you, Stephens Plumbing!

Rick R.

Jun 8, 2022

I called Stephens plumbing because they were recommended by a company who came into my house to detect a leak in my cement slab. This other company left detailed information of where they detected the leak and said that Stephens plumbing would know exactly what needed to be done. Stephens plumbing sent out a technician named Recco.I will not get into how my mother Inlaw feels about this technician and his rude conduct because I was not there. However, what I can speak about is the handwritten unintelligible note he left. I believe a company with high yelp reviews and a decent reputation would leave a hand written note for a quote.

I called the company and requested a formal quote the following day. The said Recco would give me a call back. Well, he never did, and to this day I have not received a call back from Stephens plumbing or a formal quote.

Long story short, I will not be using this company. Good luck.

Samantha O.

Nov 15, 2022

Met with a Mr. Oscar from the company today, and he was very kind, and efficient. I also liked that he was willing to show me ideas that might prevent me from having to call/spend money in the future.

Irish S.

Apr 14, 2016

This is an instance where I chose a business on Yelp reviews and was so disappointed. It takes a whole lot for me to leave a bad review, and usually if I don't have something nice to say I don't say anything at all.

We bought a condo a block away from this business, and since the condo was too far for my traditional plumber to travel we called these guys. They came the next day, and charged us three hours for work that we later found out could have been done in half the time.

Their plumber came out, said he fixed the three items we asked him to do and left. It was the end of the day, we locked up and went home. Returned the next morning to find out water was pouring into the unit below ours, and the garage below that. The HOA had called out another plumber who had to turn off the water to ALL 22 units to find the issue. When we went into our place we saw water on the kitchen floor. The new plumber opened the cabinet under the sink to find Stephen's Plumbing had left a bucket under a leaking hose under the sink, overnight the bucket overflowed and poured into the unit below. So the we had to pay $200 for a new plumber to fix Stephen's mess, which only took 25 minutes! He couldn't believe the Stephen's guy had been there for three hours for work that should take 1 hour max, and then left a flipping bucket with a leaking hose under our sink without telling us.

When we called the Stephen's plumbers' cell phone we told him what happened and first he lied and said he didn't work the day before, when my husband identified himself, the guy just said my bad, my bad then confessed he was getting pressure from the office to leave our job and move onto the next job.

So apparently the company charges everyone 3 hours of work, and when 3 hours are up they push their guys to move on to another job. Even if that means water leaking all over your house and surrounding units. I called Stephen's to tell them what happened, the guy who answered said he would have a supervisor call us, and that none were available at the time. Of course no one ever called, or came to look at the issue, but we later heard from the Stephen's plumber that the supervisor did call him and told him not to talk to us directly anymore. I guess they are worried about liability. So we're out $287 to Stephen's, $200 for the guy who fixed Stephen's work, and who knows what the damage will be in the neighbors unit.

Ugh! Do NOT use these guys. Unless you want major water damage to your home. The worst. And to Stephen's, if you had called to resolve this mess I wouldn't have left a poor review. Lesson learned.

RESPONSE TO STEPHEN'S COMMENT BELOW: The great thing about YELP is it provides customers a place to share their true experiences. I am far to busy to leave specious reviews of businesses. I rarely leave a negative review because I don't want to ding a business who was just having a bad day. But this is 100% true. The poor work was done by your staff member. I am the CEO of a construction company so it is not a lack of understanding on our part about what was supposed to be done. Had you or one of your supervisors actually responded to our calls to come out and see the work (we were only a few blocks away) we would have shown you the cause and effect of your staff persons work. However you never called back, and not having come to see the situation for yourself, your comments merely demonstrate wishful thinking and lack credibility. I only posted this so other people will not be left underwater.

Matty H.

Apr 23, 2019

Jose and Cory came out today to service my tankless water heater. They were very professional and punctual. They quickly ascertained the problem and had it all taken care of very quickly. Also diagnosed some problems that were being effected by the water heater problems. Super great experience and we'll have them back next year for annual service

Melinda H.

Jul 16, 2020

I'm so grateful for Stephens! My water heater sprung a leak and they were able to send someone out and get it fixed within and hour of me calling! I don't know how I would have gone without hot water during a pandemic! Manny was professional, helpful and quick! Thank you again for saving me this week!

Chris C.

Jul 8, 2020

Timely, honest, reasonably-priced and thorough. What more could one ask? Thanks Omar!

Eric H.

Mar 25, 2019

Stephens proved to be top notch. They gave me a very competitive quote for an upgraded HVAC system, were able to accommodate my crazy schedule, and they knocked it out in 1 day. Chris and Matt worked the inside while Oscar did most of the outside upgrades and they were all very knowledgeable and respectful. I appreciate they're attention to detail as well as guiding me through all of the things they replaced. I also appreciate the cleanliness they maintained throughout the job considering they had to crawl through tight spots with insulation everywhere. I would totally have these guys do work for me again and am planning on having them maintain this system for me because of their work. Thanks again fellas!

Bill G.

Jul 15, 2018

My technician was new to this business but knowledgeable and very helpful. He told me what he was doing and explained everything. In addition, the yelp deal was a great savings ($75 for $100 voucher). Great deal!

John P.

Oct 25, 2018

These guys are great! We have used them for plumbing and AC and we have always been very pleased with their work. They are responsive, professional and courteous. Most recently we had them perform a complete AC/Heating install and Freddy, Andrew, Anthony and Chris were awesome. Could not be happier. Ask for Omar when you call and he will get the project started right.

rand p.

Sep 15, 2022

Oscar and team are the best. They answer the phones and reply in a manor that is great. They go out of the way to offer customer service which is unusual these days.

Janet C.

May 2, 2017

We are extremely happy with Stephens Plumbing!! We had a horrible leak from our upstairs bathroom downstairs through our kitchen light. We called Stephens Plumbing and Manny was here within the hour. He understood our problem and the work was scheduled within a couple of days. The office called to let us know when Manny would be here and he and his helper, Mike, showed up right on time. They were both friendly, very nice and knowledgeable & repaired our leak beautifully. The whole team was exceptional and price was very reasonable. We will definitely be using Stephens Plumbing for any and all of our plumbing needs and we will always be asking for Manny!

Adam K.

Aug 29, 2023

Stephens Plumbing and Heating did an amazing job fixing my air conditioning system on the same day I called. Pancho was fantastic and incredibly efficient in getting the job done. I highly recommend their services for anyone in need of plumbing or HVAC work. Thank you, Stephens Plumbing and Heating!

Corbin C.

Oct 13, 2017

I am extremely pleased with the service I received from Stephens Plumbing and especially Manny who arrived just an hour after I called. Manny is very considerate and helped me and my Subway business by being honest and forthcoming with which procedure would be best for my specific issue. Manny was respectful of my employees and cleaned up as if he hadn't been there. Manny gave me specific advise on how to further keep my plumbing lines running fluidly while keeping in my tight budget.
I will definitely be calling Stephens Plumbing again for my business and house issues.

Mike M.

Mar 13, 2023

We had a problem with slow shower drain and two slow toilets. No back-ups into the home, but the shower was starting to back up. We had three plumbers come out to assess and take care of the issues. The first said nothing could be done via our insurance (no easy access for snaking). The second wanted to replace the current main clean-out with a two-way access for snaking back toward the home. This would have been very expensive.
Finally, two plumbers arrived from Stephen's Plumbing.
Galan and Arturo were amazing! They went under our home to look at the old drain, which was cast iron. They noted and took pictures and video to show us a iron drains, which are about 65 years old, and they were bulging, weeping, and showing signs of corrosion. Bottom line, we needed to have the iron drain replaced as it would be failing in the future. They started working immediately, and they replaced the iron drains, showed their excellent work with pictures and video.
The work was done quickly, professionally, and with a smile. I can't overstate how terrific Galan and Arturo were to have as contractors. They did great work, provided us with step-by-step status of their work, and they finished on time and cleaned everything up.
Just over a week since finishing the work, and our drains drain and our toilets flush. Our stress from having ongoing problems is gone! Thank you! In the future, we're calling Stephen's Plumbing, and we're requesting Galan and Arturo!

Katie C.

Aug 31, 2022

I requested a quote for a broken ceiling fan & was able to have a technician out for an estimate quickly! Eric & Poncho was responsive and showed up on time. A lot of handyman/techs I've worked with are super flaky and so unresponsive it's so frustrating. Eric was professional & I would definitely use this company for future projects.

Evanne Y.

Feb 28, 2020

Luis came to my rescue and unclogged the drains in our bathroom! He was polite, courteous, efficient and clean! We have used Stephens Plumbing for years for everything from pipe leaks to clogged drains. They are the best

Sheri R.

Sep 6, 2019

Art of Stephen's Plumbing was professional and helpful. He was on time and informed us every step of the way while installing our earthquake gas shutoff valve. He finished the job faster than expected and did an excellent job. Would highly recommend this company. Thank you for your great work.

Robert F.

Sep 18, 2015

I had a leaking toilet. Had three service calls where I spent $$$ and the ending recommendation was - you need a new toilet. Ordered a new toilet which was installed on a timely basis with no further issues. Bottom line, although it took longer than I liked and cost a little more than I would have liked, I probably would not have believed the serviceman if on his first visit he said that I needed a new toilet. So, overall, I'm a Stephens fan and will call them again if/when I have a plumbing issue. Thanks Warren and Williams

Yi Z.

May 22, 2019

We haven't gotten a chance to use the new installed A/C yet. But Chris, Matt, Oscar and Omar did a great job on the installation. They are quick and efficient. They cleaned the floor after the job!

Michelle U.

Jun 3, 2020

I had a major emergency early one morning, and Stephens plumbing was quick to send someone out to help me. Galan and Matt showed up within a matter of minutes, and were so kind and caring. To me, that makes all the difference in the world when having to deal with such a traumatic experience. They really took care of me going above and beyond with their service, and for that I am forever grateful. Thank you, guys!!!

Marsha G.

Dec 29, 2020

I like that he showed up promptly and on time. He was professional and courteous. He wore masks and did not charge or upscale on any additional work or services.

Sarah B.

Aug 20, 2018

Drew and Ponco were amazing! They didn't replace my AC when originally I was told I needed a replacement; they just fixed what needs fixing. They didn't rip me off. Super impressed

Gina M.

Dec 8, 2020

My heater needed to be repaired - I was quoted $from another company and decided to call Stephens Plumbing, Heating and AC for a second opinion. I'm glad I did. Omar came out and thought maybe the repair would cost $500. After inspecting the unit and identifying the problem he determined that the $105 initial fee would cover the repair and get me through the winter. Because of Omar's prompt and honest work will definitely be using them for my new HVAC installation in the near future.

Leslie C.

Dec 24, 2019

My water heater broke down and it was in desperate need of repair. Victor came at 7:30 in the morning on Christmas Eve and was punctual. He was efficient, courteous and the service was reasonably priced. I will definitely be using Stephens' services again. Thank you!

J. Campbell

Lauri V.

Mar 25, 2023

We knew we had a leak somewhere, but we had no idea where - we could just hear it running somewhere under the house. Galan and Arturo from Stephens Plumbing came out to look for the leak and found that most of the pipes were either already leaking in multiple areas or in imminent danger of starting to spray like the leak we'd originally heard. They did a thorough inspection, taking pictures and video to show us exactly what they were seeing under the house. They gave us a couple quotes -- explained the quick, short-term fix (that would solve the immediate need) and then the more comprehensive solution that would save us in the long run. After a lot of thought on our part (and a lot of gracious patience on their part), we had them do a horizontal repipe, along with a drain repair they discovered during their initial inspection, and replace our regulator to keep the water pressure down and our garbage disposal which was also having issues.

There was a lot of work to be done and they did it efficiently with extreme professionalism. They took care to work with our schedule and keep in constant communication. They checked in with us throughout the day, always confirming it was okay to turn off the water before they did it, letting us know what they'd completed that day, making sure we had water overnight, and always explaining exactly what they were doing and why.

I am confident they did lasting, quality work that will save us in the long run. Homeownership is a journey... and it's great to know this local company is available 24/7 for any surprises and for any planned work we want to do in the future. Thank you, Galan and Arturo!

Damir M.

Aug 17, 2023

Great company. This is my second time using them. First time was to install a mini split system in my loft - which got unbearably hot for 1-2 months out of the year. That job was completed in 2021 - I have had no issues with the unit and they charge a very reasonable fee to come out and clean it every 1-2 years to keep it in great condition.

This go around, my main AC unit and coil were replaced (I think I milked the last bit of cooling out of the old unit). Despite the fact that it was July and hot, they came by within 2 days - gave me a transparent and fair quote - made recommendations on some other aspects of the job (all of which were clearly explained). I negotiated a fair price with the individual on the spot (who had authority) and gave them my credit card right then and there for the deposit.

The unit (because I live close to the beach) had to be salt coated, and they were spot on in terms of the quoted turn time to do that part of the job. They came on time, did a clean installation job, were very friendly. Freddy is a great guy as is the rest of the crew.

No one likes dealing with replacing anything (least of all air conditioning in the summer), but they really made it a smooth and efficient process. I would use them again.

John S.

Mar 15, 2019

Stephen's Plumbing was a great help. They notified me of a potential problem and was able to replace my water heater immediately. I will definitely use their services again. The plumbers were very professional. Miguel was awesome.

Lauren M.

Sep 30, 2022

Oscar was very helpful, professional and very efficient. Stephen's continues to be a very reliable company and I'll always use them and recommend them to my friends and family.

Sara B.

May 6, 2020

Stephens just replaced our air conditioner, and I can't say enough good things about the experience. Rob came out to give us an estimate along with some good advice. The installers Freddy and Matt showed up on time, removed the old unit, and installed the new unit. They explained what they were doing and how to take care of the new system. Both gentlemen were polite and friendly, and I appreciated how well they protected the floor and cleaned up the area when the job was finished.

This is the second time we've used Stephens - first time was for a water heater replacement and they were equally competent on that job. It's good to have such a reliable HVAC company near by. I highly recommend Stephens!

Ronald B.

Jan 25, 2021

We were hesitant to call a plumber because of the virus and pandemic but we're so glad we did. They sent Manny to our place to fix our leaking shower pipe. He did a very professional no-fuss job and he was even wearing a facemask! He was straightfoward in explaining what was needed to be done and he did the repair honestly and right away, not wasting time to add more to the length of time to finish the repair. And he had the pipes and tools needed so he was done in no time.

Couldn't be happier with the results. We did a test run on our shower and he did a perfect job. Will definitely recommend Stephens Plumbing especially Manny. Thank you so much!

Alex B.

Sep 2, 2022

A/C was not working. Oscar came out, checked it out, and fixed the problem within minutes. Great and friendly service. High recommendations.

Louise H.

Nov 1, 2016

From my first contact with Stephens plumbing I was met with courteous service. They worked around my work schedule to get out to my house the same day to fix an issue. Manny was polite, highly competent and the price was extremely reasonable. I have used Stephens plumbing several times over the past few years and their service has always been impeccable. Thanks Manny!

Jan S.

Mar 20, 2017

From Jose in the office to Manny in the field, the BEST experience fixing my root-clogged drains! I had to reschedule at the last minute for baby birth and they were completely accommodating without any guilt or anger. Manny was super thorough and solution oriented with the best attitude of actually HELPING the situation with lovely positivity. He's now my go to guy for plumbing! LOVE STEPHENS!

Deanna W.

Apr 6, 2017

I had to call Stephens Plumbing again (Ugh! plumbing problems). Once again they saved the day! Hector showed up right on time and was extremely polite. He was knowledgeable and completed the repairs vey quickly. Thanks again Stephens Plumbing

SJ N.

May 2, 2023

I had a great experience with Stephens. Believe it or not, I had called and scheduled appointments with two other HVAC companies: one never showed and the other was going to arrive two hours after normal business hours. Omar arrived on time, explained things thoroughly, and came up with solutions that worked for us. Alex and Oscar were friendly, professional and efficient - they did great work! Overall, I highly recommend them if you want a good and reliable crew!!

Brady C.

May 4, 2019

Called to fix a broken pipe this morning. They scheduled me for a 3 hour window. Never showed. Called them they told me 3 times that he was on his way. He shows up 3 hours past the 3 hour window. Doesn't come up to the door. Messes around in the truck and then leaves. Wow what a disappointment. Not even worth it to call and complain at this point. Note to self never use them again

Christine C.

Jul 9, 2017

Yes I would like to say this company is all about money. Had a leaking toilet and was referred to Hector. On the phone he starts going on about how they will charge me 2hundred per hour. And more for parts. He said maybe 4 or 5 hundred more for parts. He started talking about coming over and shutting the valves off near our toilet I said I only have one toilet where do I go to the bathroom at? He said I don't know if I can fix it today. He has also kept asking for my name and address. I gave it to him once so i repeated it. This conversation was very unprofessional to say the least. He acted like he didn't want to deal with it basically. Bottom line is I called someone else. I felt like he would rip me off. Those parts that he mentioned could have been inexpensive parts at home depot. I am a senior and didn't appreciate this. It's all about money. I think the red flag started at the beginning of our conversation when he mentioned I have to warn you it will cost you 2 hundred dollars per hour. I thought I'd die from fear!

Dave F.

Oct 16, 2020

Professional, affordable, reliable company. Used their services on two separate occasions for 2 different AC units. Clear communication, fast service, This is a 5 star company.

Ronald M.

Jun 3, 2020

Seen the plumber across the street on a call for my neighbor and I asked if he could take a look at my sink since the pipes were leaking. Jose Galan was the tech. He quickly fixed the leak. I was very happy. He was nice, courteous and professional. I would definitely recommend Stephens Plumbing.

Mijal K.

Jan 2, 2017

A++ Service! I called around 9am and they send me Ralph right away! Super fast and great service! Will call again if needed. Price is affordable and the service Ralph gave me was very professional. Thank you!!!

Marilyn D.

May 26, 2021

Thank you for the fabulous job Galan and Luis did for me. Galan went above and beyond in explaining everything he was doing. They were both so professional, hard-working, and kind. It was a pleasure to have them working here and I would certainly request them again when I next need a plumber.

Domenic C.

Jul 7, 2019

Many thanks and tons of gratitude to my technician Manny who came out on a Saturday evening to clean out our mainline and solve a problem for our family! What a top-notch, clean, and professional job done that got our home back and functioning at the highest level!

Julianne L.

May 23, 2018

I called on Monday morning because the hot water pressure was low. Got an appointment for Tuesday afternoon. I like that I received a cal beforehand stating the plumber (Victor) was still on his way and they hadn't forgotten about me. Victor diagnosed the issue right away and said he would be back the next morning to replace the water heater. Great quick service! And exceptional customer service!!

Adriana S.

Jul 5, 2016

We purchased a voucher from Anggie's List and these guys were great. Spoke to several customer care reps who were knowledgable & helpful(Thank you Rudy). Two techs came out to our commercial space and did an amazing job! They were thorough and gave us a few money saving tips! Very grateful they squeezed us in so quickly. We will be using them again! Thank you :)

Chris C.

May 31, 2018

This plumbing company has saved my place more times than I can count. Luis did an exceptional job on a project that I thought would take hours he did it in only a handful and was clean meticulous and made sure everything was great before he left. This company is honest and they will come back if their work needs fixing. I highly recommend them as they always are able to send someone and have a courteous staff and the plumbers take precautions to clean up after themselves and during their work.

Wei R.

Dec 26, 2021

My main drain pipe was clogged on Christmas night, called Stephens Plumbing around mid night and scheduled with them to come out next day first thing in the morning

Galan and Freddy are awesome, arrived on time and very professional. Great at explaining and made it easy to understand of our current plumbing situations.

I will definitely call them again for future plumbing
issues.

Jonathan F.

Jun 17, 2020

We had a broken valve in our first floor bathroom that was impossible to fix. Victor saved the day by replacing the broken valve as well as the other valve that was starting to corrode. He then installed a bathroom faucet that we had been wanting to install for some time. Thank you, Victor!

Jessica B.

May 9, 2016

We had a stoppage in our kitchen sink. I call Stephens and they sent out David the very same day. The service window was 1PM-3PM, David arrived about 1:45PM and even called first. He figured out the problem right away and solved it quickly. David took the time to explain to my husband over the phone what he had done and work that we might need in the future. Fair price too. Absolutely top-notch service. Could not ask for more!

Corie P.

Jun 3, 2021

I'll be fair here. They do solid work. I give them that. They've done work for us in the past. A pretty big job that involved digging up the lawn and we were satisfied customers (which is why we called them again). However, their prices......

We had a leaky kitchen drain and were quoted $180-$250. Eh seemed a bit much, but wanted it fixed and they were here so I just wanted it over with. Once the work was all said and done it jumped up to $400! How? That is almost double the estimated price! I mean the drain isn't leaking anymore, but that seems a little steep to add some plastic pipes. Next time I think I'll shop around before using them. $36 for parts and $360 for labor! They were here like an hour hour and a half tops! The audacity! If money is no object to you then sure they're great plumbers, but if you planned on having running water to go down your drains that month, maybe get another estimate? ‍LOL

Mark W.

May 1, 2019

Been using Steven's Plumping for years. Jose and Cory did a great job on my sink. The guys are friendly and knowledgeable. They have done many jobs over the years including replacement of my sewer main.

Tish P.

Jun 29, 2016

My husband and I were pleased with the prompt response by this company, as well as our plumbing technician Miguel. The other plumbing agency that I typically use, referred Stephen's because I needed a plumbing issue handled right away. They were able to schedule the appt the very next day, as opposed to the following week. Miguel kept me informed of what he was doing and I felt comfortable that I wasn't getting price gauged. He was quick and efficient. My husband and I are very pleased with Stephens and will use again.

Frank T.

Jan 21, 2020

After reading Yelp, I decided to call. Alan took my call and arranged a next day appointment. I received a call the following day and was told a tech could be here within an hour. Carlos came by soon after. He diagnosed the problem right away and had our heater running in no time. Carlos's knowledge and skill is top notch. Will definitely be a loyal customer and recommend Stephens HVAC to others.

Timothy H.

Feb 25, 2020

Someone came out and gave me a quote. He was nice but it was the most expensive quote out of like 4 or 5 I got.

Edit: ryan if you gave fair prices you would quote fair prices. Im not trying to haggle you to lower your price. The technician i ended up going with quoted 400 and i was charged 400 for solid work. Your technician quoted me 956.

I would be happy to post a picture of your quote and a picture of my receipt for work done at 400 if you would like

Neal C.

Jan 14, 2023

I felt that my call for service was billed to high. I expressed my concerns to the owner mr Stephens. He was totally polite and reasonable. He heard me out and worked with me. We were able to resolve the concern. His ability to be reasonable was greatly appreciated

Kendra N.

Oct 5, 2022

A few years ago Stephens Plumbing & Heating installed a new A/C central unit and furnace which has worked well. Someone from Stephens came to replace our filter. The person who came out had the wrong filter. The person had to leave to get the right filter and I was not given a quote for the price. He installed a filter that was 3 times the cost of the same filter on Amazon, plus the service cost was also expensive. I called two times to ask a manager to call me back to discuss this high cost. No one every called me back. I will never use Stephens again for plumping or heating.

Katie S.

Jun 12, 2014

Wow, Stephens exceeded my expectations! They installed a ductless mini split air conditioning system for me last week an it works great! Saved me money too. Thank u Robert for the great job.

Jayne G.

Mar 27, 2017

They were very nice. Came to do an estimate on duct cleaning. The technician was friendly and offered a lot of information about options. My disappointment is that I was promised estimate for duct cleaning and costs for several options and then I was never contacted again. Poor follow up so I'm not sure I'd call them again.

Jason K.

Mar 23, 2019

Summary: Very professional. Technicians know their stuff and do it well. Office staff called me same day after reaching out for a quote. Prices seem reasonable for HVAC install (especially compared to Costco). Omar (especially), Chris, Freddy, and Oscar were great. If you want to skip the back story, jump to the ***

My wife and I used to live in Lomita and had Stephens over for small repairs twice. They always did the job well and my only qualm was with the service price being a little higher than I expected; but again, quality of work was top notch.

Our current story starts with Costco for HVAC install. We contacted them during the 15% cash back thing (usually it's 10%) and had a technician from AZ Air Conditioning (their chosen contractor) come to do the estimate. He looked around our home, assessed where the installation could go on our property, then wrote up a quote for around $10,300 for a 4 ton unit based on our square footage. I should have been more suspicious that he didn't check out the central heater in our attic at all...

A few months later, we got approval from the HoA for installation and so I emailed him back asking some questions, then never heard back. I followed up again, then contacted the company through the website instead. Finally, a manager got back to me, apologized that the emails weren't going through since they changed providers, then followed up with a discounted estimate of around $9800 (before cash back). She sent the original technician back over to confirm everything and start the paperwork since it had been a few months and this time he did a more thorough analysis and discovered a problem: our heater was a 3 ton unit, but the initial estimate was for 4 tons.

He then provided two estimates, one for just the AC for 3 tons, and then one for the AC and heater being replaced at 4 tons (which was closer to $14,000). They also suggested that we replace our heater since it is 11 years old (even though I doubt it has been used much and still functions really well), so we were very close to actually replacing the heater with a 3 ton and adding the AC when I decided to reach out to Stephens and another company for additional estimates. The other company estimated around $13K and didn't even bother to come out for an analysis.

*** When I submitted the Stephens website contact form they called me back a couple of hours later and scheduled a visit to do an estimate that afternoon after work. That's when Omar came out and shattered my reality. He went into the attic and crawled around, analyzed the existing ducts, went outside to where the unit was going to be installed and expressed concern about running the tubing up the wall and into the attic, went back upstairs to the rooms under the attic and talked about the drainage that had to feed into a sink drain and how that would be challenging to do without cutting open the wall, etc. He said that based on our ducting there was no way we'd be able to output 4 tons let alone 3. He even called to confirm specs based on the sizes of are ducts and the amount of air that can be displaced by the three lines that we had. None of this had been mentioned by AZ, and it all made sense. Then he asked what we were quoted, laughed, and said it will be much less.

Indeed it was. Around $7200 for a 3 ton unit and labor, with an electrician to run the dedicated line in our garage to the unit on the other side of a major wall. I scheduled the appointment a couple of weeks later and they spent two days doing the installation; four guys came the first day, three the second with two electricians. Everyone was very nice, professional, kept things clean, and worked hard to get the installation done with minimal damage to the home and exterior. When all was said and done, the installation looked seamless and the AC seems to be working well (albeit with a bit of a rumble from vibration). We are excited to have it, and feel good about the 1 year warranty on labor and 10 year warranty on parts that comes with it. We'd definitely recommend Stephens, and I'll report back when we start getting some real usage going during the Summer.

Kimberly N.

May 10, 2020

These guys are incredible. The person I met, Jose Galan, was courteous, timely and extremely professional. He was patent with me in explaining every part of the process and told me things about the house that I did not know about. His thoroughness allowed him to solve an issue with my plumbing that no other plumber was able (or unwilling) to solve for years. Jose treated me as if I was his neighbor and I would recommend him to anyone who needs their plumbing done.

Nikky W.

Sep 11, 2015

These guys were great! I had called a bunch of places and no one would come out till monday (it was a friday) but these guys had a guy come out the same day and he was honest and very quick and he did a great job.

Sandy M.

Dec 30, 2018

I was pleased from the price, my salesperson, Rob, to the install crew, Chris and Anthony. The price came in less than two other companies, Rob was friendly, knowledgeable and helpful and Chris and Anthony were professional, clean and friendly as well!

I would use their services again when it comes time to install A/C!

Vic R.

Jan 18, 2021

Stephen's Plumbing is the best! Sure call around but you will end up hiring Stephens. A very special shout out to Omar! Water was coming in around the furnace. Omar braved the elements (rain and wind) and carefully accessed the roof to patch the leak. (Dramatic! Words can't describe) I could see it in Omar's eyes (like seeing a family member in trouble) I'm not leaving until I fix this leak. His empathy and professionalism speak to the high character Stephens looks for in their employees. Thank you Omar!!!

Laura C.

Apr 27, 2019

I highly recommend Stephens Plumbing for all of your residential needs

I called in yesterday morning and spoke to Joanne who set me up with an appointment for the very next day ( today) to replace and j stall a new toilet that I purchased elsewhere

I received a confirmation phone call early this morning from Allen this morning to let me know that the technician Luis was on his way

Luis showed up within the hour and installed the new toilet and disposed of the old one-all work done within an hour!

Joanne, Allen and Luis were all professional , communicated everything clearly, and addressed all of my concerns They are a tight knit team

Stephens Plumbing re the folks to go to for any plumbing issues that you have

Steve N.

Jun 29, 2022

Identified the problem immediately. Fixed it at a reasonable cost. Asked if we had any other plumbing issues he could take care of. Found him very professional and knowledgeable. Highly recommend Stephens Plumbing.

Keith W.

May 21, 2020

The tech was awesome expert for the job. Very quick and really nice guy. Thanks Keith

Bernice H.

May 20, 2023

DO NOT USE. Plumbing services were extremely disappointing. First appointment for estimate was cancelled. Other appointments Jose showed up late. I was promised written estimates more than once, and never received any. Perhaps it was my error to assume that when I asked So, the total is about $1,600 that I was talking about the total bill but Jose was taking about just one part of the bill. I was shocked to receive a bill for $2,500. They lowered the bill to $2,200 and promised discounts for repairs if done within the next six months, which of course will not happen as I will not be using them again. On the flip side prior to the pluming service I used this company for HVAC. Poncho serviced my HVAC and I was completely satisfied with service and cost. I would give him 5 stars. But cannot recommend this company based on my experience with the plumbing.

Cathleen S.

Mar 18, 2023

I tried them again after I had to make other arrangements before due to unresponsive requests for appointments.

The thing happened again. I get the third degree and no calls returned . I tried to talk to technician (plumber) and office and got hostile response. Do you want to schedule for the repairs from the estimate or not

I was trying to explain I've been trying and don't understand the lack of fallow through. I've made other arrangements again.

Ted C.

Jul 2, 2022

Major project for my parent's home. Main pipes needed to be replace. Galan designed a pipe placement to save cost by shortening ca distance of one pipeline branching to the mainline the savings was over $2000 by that recommendation.
Super professional work Galan wanted to speak to me before going ahead with the job because they didn't want to give impression of taking advantage of senior citizens.
They have integrity. Their finished work on the project was something they were proud of by getting the right incline of the pipes to drain in the sewer line a lot of digging under the house, also did some other work on their toilets to make sure they were secured and didn't charge for that. Impeccable work and trustworthy of their service thank you

Isabel R.

Jun 25, 2021

After trying to unclog our kitchen sink last night, I gave up and called Stephens Plumbing this morning they were out in less than 2 hours, Freddy & Arturo were polite and courteous they did a excellent job.

Annette I.

Nov 22, 2015

I called Stephens Plumbing because my furnace was not working. The receptionist was very friendly. She was able to schedule an appointment within a couple of days. Omar was the service technician that came to my house at the scheduled time. He was very professional, friendly and helpful. He was able to diagnose the problem within a couple of minutes. He showed me exactly what was wrong with my furnace and told me how he was going to fix it. Omar patiently answered all of my questions and even took the time to show me how to remove and clean the filters in my furnace. The price was very reasonable. They are now my heating and air conditioning repair service.

Aliyah L.

Aug 29, 2019

I was new to the area when I needed to contact a plumber. I contacted Stephen's Plumbing who sent a guy out that charged me $250+ to turn the knob on my new gas earthquake value. Stephen's plumber talked to me about the plumbing jobs I was planning and gave me his personal mobile number to contact him directly.

Jen H.

Jun 13, 2021

Our rental house had AC problem and got an estimate from SoCal Plumbing, Heating Andy AC. Tenant was told that the AC was sooooo old that it has to be replaced and gave a quote for $9,000.00. But if we wanted to fix the problem, it would cost $2600.00.
My husband ended up calling Stevens plumbing and heating and Pablo came out that same day and told us that the AC was 2 years old! He fixed the leak and added more Freon. AC is working well and the price was totally reasonable! Waaaaaaay less than the other quote we got. Thanks Pablo! We'll definitely call you again!

Scott K.

Aug 28, 2021

I called Stephens for a number of plumbing problems in my recently purchased house. Galan and Williams have both come out to the property on various calls. They were both very professional, competent and friendly. I'm really impressed with the people at Stephens Plumbing and I like that they're a small family business. They have a customer for life in me!

Jenny G.

Jul 25, 2016

This company does excellent work. I really appreciate the dedication and trouble shooting Hector did to fix the problem with our sink. Would call again if needed.

Ben P.

Jun 15, 2019

Stephens gave us the best price, quality work and installed our new home A/C unit efficiently in just one day. Servicemen Chris and Matt were friendly, explained everything very well and provided great service. Definitely recommend getting an estimate for an excellent deal.

John R.

Apr 12, 2018

I just had my central air units replaced by Stevens Plumbing and I couldn't be happier. Everything was professionally installed and the repairman were very clean, punctual, and nice. Thank you Chris and Trevor for making this such an easy project. I highly recommend them.

Joycie K.

Dec 1, 2022

Another good experience with Stephens Plumbing. This time, Rico was our plumber. The water heater pilot light went out. The heater is 11 years old, so we were worried we would have to get it replaced. Rico was able to re-light it, but we were worried why it went out in the first place. So we paid more to have the burner cleaned out. It seems to be staying on, so we have our fingers crossed that it will last a few more years. It was nice that he didn't just push us to replace the water heater, which would be really expensive.

Cherie C.

Nov 12, 2011

I'd give a zero if I could. These people are the absolute worst. They installed a heater/air unit for us a few years ago and one of the parts broke earlier this year. I've been calling them since March and can't them to fix the heater. They've come out twice and both times have said that they need to come back to fix it, but I've been calling every day now and still nothing has happened. They keep trying to say that someone else is supposed to help me, but no one ever calls back. I would NEVER recommend this company to anyone. The service is the worst I've ever seen.

Erik P.

Sep 6, 2022

This company is amazing. There employee Omar came all the way up to my house after he was finished with work to help us out with our AC which wasn't working in our newborns room. They fixed the AC within 20 minutes. Will definitely use again.

Christine W.

Jan 28, 2014

I recently had Stephen's Plumbing & Heating install a new wall heater in my home. The price was great and Andy was very professional. The project was completed in a timely manner--which I very much appreciated!! I will definitely be calling this company again with any future needs.

Susan P.

Jun 27, 2023

Young man by the name Freddy G was extremely helpful over the phone with providing information regarding my backed up toilet. He arrived on time and got to work with no hesitation. Provided great customer service! Highly recommend asking for Mr Freddy for assistance! Will be calling Stephens Plumbing for any future issues.

Saoul P.

Sep 28, 2022

HI my name is peter living in san pedro . I would like to mention Mr Oscar from pluming and heating department Oscar is professional fast and did know exactly what he's doing I recommend him to anybody want clean fast job ill give 10 stars to oscar .brother you are the best thanks for everything. Even he contacted me telling me lhe will be in 5 min and yes he did he is on time .Hi solved my Air-condition problem and he is respectful clean and fast thanks a lot for tge great service brother I appreciate your work have a wonderful blessed day .

Matt G.

Aug 8, 2022

Galan & Cristian were awesome! They went above and beyond to help fix my plumbing issue and also they informed me on some much needed future changes. Finding people you can trust is hard and I trust them without a doubt. I highly recommend Stephens Plumbing

Also, I had Matt out a week before to run a new water line for our new fridge. Matt was very thorough and knew what he was doing. Job came out perfect.

Charles H.

Aug 19, 2019

These guys are great. Cory diagnosed my plumbing issues and went the extra mile to fix them. He was friendly, courteous, and explained my options, and the cost of each clearly before he started working.

Mary C.

Dec 4, 2020

Galan and Matt were extremely professional and helpful. I woke up to a water leak coming from the ceiling and falling onto our washer/dryer unit and they responded fast and did a thorough job. They explained everything every step of the way, wore their masks and understood the importance of it, and made sure they cleaned up and had everything exactly the way I had it -well actually better, because they fixed the horrible mess of a leak! I especially appreciated how they explained what had happened and how they were able to fix it because even someone like me, without any plumbing experience or knowledge could understand. It is obvious that they are knowledgeable about their field and know how to get the job done. I am very appreciative for their services and help. Highly recommend.

Marc H.

Sep 15, 2013

Staff here are professional, courteous and clean. Bid may be a little on the expensive side, but you get what you pay for - quality work done correctly the first time.

We have a 60yo house and Stephens is the only plumbing crew I will call!

Tom C.

Feb 22, 2010

You know how tough it is to find an honest plumber/heater guy (..like a good doctor, mechanic, etc). Well, Stephens surprised me

I had my furnace go out during this past cold spell, and I had to choose from an authorized list from the manufacturer to get it covered under warranty.

First of all, they were friendly on the phone and gave me a heads up call when they were 30m out. Good. They were running late, and gave me a followup call with the new time - not too bad.

Sean was our tech. He was upfront on the estimate, very knowledgeable, and actually took the time to explain the problem. Said to call back with any question or problems.

They even mailed me a thank you card. Stands out from the rest. Very friendly and I would use them again.

Richard S.

Dec 20, 2018

We used Stephen's plumbing to install a new AC/heater unit. The person I spoke with on the phone was very professional and gave me a confident feeling of their company. Rob came out to try to fix it, but he said it was time for a new one. The quote they gave me was better than other companies, and Rob assured me they will do a good job. Chris and Andrew came out a week later and they worked hard! They both were professional, updated me on the progress and cleaned up afterwards so there was no mess. You can tell they wanted to do a good job and they were great!

Christian W.

Dec 7, 2020

I usually don't write reviews...but the experience I had with Stephen's Plumbing and Heating warranted me to go the extra mile, as they did for me. When calling for heating services it can be pricey. After making several calls, I found Stephen's. The operators are friendly and they had a technician call me and give me an idea of the costs that I could incur. I spoke with Omar and he helped me understand what could be wrong with my heating unit prior to the diagnostic visit and his comfort with all types of heating units gave me assurance he wasn't just going to recommend me to replace the entire unit. Sure enough, Omar found the problem with the heating unit and was able to fix my heating unit and explain the problem. Super friendly tech if you should get him. Overall thank you Steven's!

Brian St J.

May 18, 2020

Just moved in; of course toilets and showers start backflowing. Called a couple of places and got ridiculous quotes, talks of having to remove the toilet etc.

Stephens plumbing set me up with an appointment early in the morning. Luis came out and did a wonderful job. Was able to get the clog out without any major repairs, didn't upsell. He was courteous, efficient, and saved me a bunch of money. Highly recommend, and will be using in the future!

Colleen C.

Dec 21, 2017

These guys are great! Re-pipe job went smoothly and minimal interior damage. Williams, Arturo and Hector are fantastic!!

Fernando T.

Sep 8, 2018

Fast, efficient and reasonably priced service. Will definitely recommend and use this company in the future. Poncho for President, very knowledgeable.

Nancy C.

Nov 13, 2019

Our house went on the market on Saturday and plumbing went sideways on Sunday. I called Stephens on Monday and was lucky enough to get Art. There was major problems under the house and he went right to work for 2 days. Art was fantastic and such a hard worker. Explained every step and got the job done without a mess. As a plumbers daughter, I have had a hard time finding plumbers that don't talk down to me or try to rip us off. This is a great company and Art is fantastic. Give them a try. You will not be disappointed. I'm just sorry I found them just as I am moving out of state. Maybe they will open a branch in Tennessee!

Carrie M.

Dec 14, 2022

I called Stephen's plumbing for a quote on clearing my clogged shower drain. They quoted me $125 so I agreed to schedule for them to come out. When the technicians came out they said it was going to cost $250 to snake my shower drain. I had to send them away and this created such a huge inconvenience for me due to them providing me with a misleading price quote over the phone and then price gauging me in person.

Ronna L.

Jan 22, 2015

Cannot believe that a local plumbing company would try to charge us $500.00 for a part...yes part only, not labor, when I can pick up at any Home Depot or Lowe's shelf for $79.00. (yes I checked model number) Hopefully they will do the right thing and re-think their business practices ....I can see double the part price or triple even.....but c'mon. Really makes me sad to have to deal with this when you try to use our home town businesses. Any advice or contact info on how to get to a manager or owner of Stevens Plumbing, we have left 3 messages for owner the past week and no return call.

Natalia P.

Jul 19, 2018

We lost our long-time plumber tragically, and have found it very difficult to replace him. Stephen's plumbing showed up with their honest and timely service -- filling the void we felt so deeply. Miguel came to the job site and was thorough, easy going and great at communicating how he would tackle the job, what materials he would need etc. It was an old house with lots of unorthodox pipes and water lines, he not only installed 5 toliets, 2 bidets, dishwasher a garbage disposal, he also tested all the sinks and showers and some unexpected leaks. Miguel turned what would otherwise be a headache in home ownership into a delightful couple days! Would highly recommend.

Kat Y.

Dec 26, 2021

Called 3 times trying to use their emergency services because we got a leak in our kitchen. I had to talk to a very rude customer service agent Natalie who has absolutely no information about pricing or when the technician can come out. We called them on Christmas Eve, then Christmas Day, then the day after Christmas. My kitchen sink is possibly overflowing with dirty dishes and they still haven't shown up. I ended up calling a different company. We really wanted to support local business but they are so unreliable and when you have an issue like leaking and plumbing issue, you need someone reliable.

Darlene Z.

Jan 26, 2015

We had a broken pipe somewhere in our four story townhouse. Manny from Stephens did a great job locating the leak and repairing it. He was punctual, informative and very professional. We have found our new plumber! Could not be more satisfied!

Minna O.

Dec 8, 2022

My HVAC system has been giving me problems this year and I had disappointing experiences with the first two companies I hired. I'm so relieved to have found Stephens Plumbing & Heating. I called them and the scheduler was able to give me a same day appointment with Omar. After inspecting my furnace, Omar gave me a detailed explanation of why my heat had stopped working and showed me pictures of the damage. He had a replacement part in his truck and was able to repair the unit right away. The price was very reasonable and included a 1-year warranty on the replacement part. I'm extremely satisfied with the service I received and plan to contact this company again if I have issues in the future.

Terry L.

Dec 14, 2015

They did a great job! Quick and concerned for our well being. We have used them before and will use them again! Great job Omar! Merry Christmas!