Simms Plumbing

Chris did a GREAT job in a timely, professional manner.  
Our gas was shut off in the middle of the night (a leak had been detected by SoCal Gas).  He came up with the solution, rallied a crew, and completed the job in the time frame as promised.  The job turned out to be more difficult than anticipated, but he kept to his timeline and his price was very fair.  I will call him with any future plumbing needs and can recommend him highly.

Chris was responsive, friendly, reliable, and did great work.
In looking to replace our hot water heater, we were pretty certain we'd go tankless.  Chris is knowledgable and consulted us about our options, provided a competitive quote quickly, arrived when he said he would (with text updates along the way), was proactive in his communication, and was very competitively priced.  He was able to install quickly which was of great value to us.
The work is clean, professional, and well done.  
We've found our plumber for our future plumbing needs.  I hope they aren't too frequent, but it's great to have a trusted resource for when we do!!

Simms said everything I wanted to hear the first time we spoke. Scheduled a time without a problem. Then did not show. We rescheduled and they made up an excuse to why they did not show. I needed the help and did not want to start this process again, so we continued with them. Since they would be coming to my unit I had to be friendly vs getting in an argument why they did not show and then having them in my place.

If zero stars was an option, I would give them minus. They were not cheap and they wasted my time which is even more important.

Once you know... we all have options and instead of going in to the details, I will just say beware, they are bad... don't use them. I should have looked here first

If you keep reading, Simms has no customer service. They have little to no communication skills. We scheduled an appoinment and blocked out 3 hours. They did not show multiple times.

They do the work that is requested, but it is probably more difficult to find a plumber who cannot fix a broken item, so that is not saying much. It is very surprising in a time when people are looking for business, Simms appears to not be interested.

I would suggest to go somewhere else. Not even worth trying Simms, because there are plenty of options. Obviously I will not call them again.

He was quick responding and did the job on a Saturday without charging an arm and leg.

Very nice young man who arrived when he said he would. Then proceeded to accomplish the task as required. More than satisfied with his work and ability! He cleaned up and was on his way. He charged a reasonable fee and was very pleasant. I recommend him highly.

My new found favorite plumber.  Helped us at Christmas time when our regular never returned our call (still hasn't).  Just had him replace my mothers' water heater.  Same as before: Uber polite and professional.  Can't say enough this company.  Kudos to Brian for a great job.
Steve Ecklund

WARNO: Do NOT use Simms Plumbing. They installed a new water for me that went sideways. The new gas water heater was placed a on plastic pan (not okay). The strapping and tank was not secured; with one hand and very litttle pressure, I could shake already the already wobbly unstable tank. Reused old fitting and lines...oh yeah and it took two weeks to finish the job and that was the end result. Horrible Experience.  

A BIG THANK YOU TO ON POINT PLUMBING FOR HELPING ME OUT OF THIS MESS!

Chris was responsive, honest and fair.  The fist water heater unit delivered was damaged (in the box), but it was no problem and Chris had it replaced and came back to install our water heater.  Work was completed on schedule, on budget and the site was left clean.  Thank you!

I originally posted a poor review.  However, i was mistaken in my original understanding of the facts and am writing now to correct it.  Based upon my conversation with Chris, the owner, I am changing to 5 star based on the fact that he handled my complaint in a very professional manner.

He's coming in two weeks to do the job, and I won't comment further until the job is complete. From the discussion,  I am expecting he'll do a great job and I will recommend him highly.