John H.

10/31/2016

Rooter Zero - Plumbers from Hell! Total Scam artists. They almost did it to me twice (shame on me - almost!). Few weeks back they said my clogged shower had a broken pipe needing thousands to repair. Showed me camera video of the pipe but I couldn't see a crack. They also left me with a completely clogged drain which had at least drained slowly before they came. I said I needed a second opinion. They tried to bargain with me but still in the thousands, so sorry but not today. Shower, now unusable, stayed that way while I begin planning for a major remodel, since we reportedly have to tear up half of it.

Jump to this weekend, still didn't get the second opinion on the shower (got real busy with work), and my kitchen sink stops draining. Plunger just gets me wet so I find that seductive $77 coupon for what surely is a simple snake out. Wrong again!! Rooter Zeros goes through the exact same routine just with different guys this time. They pretend to run snakes through three different pipes (sink clean out, main clean out and sink drain) but nothing works. Must be a broken pipe (ding ding!! - my bullshit meter finally goes off!).

I get a referral for another plumber who comes out and snakes the sink drain in minutes! Too easy. I tell him to check the shower and, it's a miracle, he snakes it clear in a minute!! Unbelievable!!

Save yourself from this underhanded, lying company! I'm still pissed that I lived without that shower for weeks Not to mention the stress facing major pipe replacement. This was no accident, nor a rogue plumber! This is a planned and coordinated strategy executed exactly the same way two times in a row by two separate crews. Shame on you Rooter Zero!!

Caroline K.

6/13/2020

I rarely post yelp reviews but I thought this company deserved it! I called them and told them about the problem I was experiencing and they said they would call me within 15 minutes and give me my service window which they did. They also called 30 minutes before they were going to arrive as promised. The service technician (Arturo) was incredibly respectful and wore wore a mask, gloves and shoe covers in our home. He cleared the drain and left the space impeccable. He honored the promotion with no extra fees or service charges. Highly recommend and 100% would use again!!

Dani S.

10/26/2012

Holy moly! What a bunch of liars and scammers!

My drain was plugged, so I called this company to come and snake the drain to clear it out. They told me that the pipe was broken and they would have to cut up the slab under the house to repair the pipe and it was going to cost me $5k. Since I didn't know any better, I believed in every word they said and was seriously considering taking out a loan to pay for the expensive repairs.

Fortunately for me, my friend, a fellow home owner told me to get a 2nd opinion. So I called and spoke to 5 different plumbing companies and gathered as much information as possible. In the end, I spent $150 to fix the issue instead of $5k, and found out this company completely lied out of their arse!

BEWARE!!!

John S.

08/12/2016 12:00:00 SA

Excellent service and results. Ray Elizarraras took care of the job professionally and promptly. Main drain line replaced. Permit signed off and all is well. Excellent price !!! Will be using this company from now on!

Hans W.

2/14/2021

I am writing this review on behalf of my elderly aunt and uncle who live in Mission Viejo. I had recommended Rooter Hero based on my own past experience with them. I used to be a plumber about 25 years ago, so I'm familiar with this issue, but I don't have a power rooter system (snake) like the pros do. Rooter Hero does offer a great price for most simple drain clearings like this.

I don't know the person who went over to their house, but he did clear the main line blockage (roots). However, the camera revealed that he could not get all the roots out and was recommending a hydro-jetting service for the outrageous price of $1600! She called me very alarmed at this price and put the technician on the phone with me.

He explained the situation and why he was recommending the additional service. I told him how I used to be a plumber and asked why they didn't put a cutter head on the power snake. He said they didn't have that tool on the truck. After some back and forth with him, I recommended to my aunt to let him go and we'd find another service that wasn't clearly trying to gouge her on the price. A typical hydro-jet service should be $250-400.

My aunt called me later on again to tell me the guy then offered to make her a deal at $1200! She said he was very pushy too. I'm glad she let him go. This was a clear case of price-gouging of an elderly couple. I think it's disgusting! NEVER USE ROOTER HERO. Totally dishonest company.

David R.

02/05/2022 12:00:00 SA

Had our plum fixed yesterday, problem came back less than 15 hours...
waiting over 5 hours, no excuse...Great technician but very bad follow through. Look for someone else...it's all about service...and they lag

Oneputt B.

10/02/2017 12:00:00 SA

I found Rooter Hero's unclog any drain for $77 special as I needed to have a toilet drain unclogged. One of the plumbers came over and was very pleasant but he wasn't able to unclog the drain and called for a associate with a camera to scope the view the drain pipe from inside the pipe. During the visit (which they did have me watch on the camera's screen) there was definitely a clog, but their assessment was that the old cast-iron pipe was actually corroded beyond repair and needed to be replaced. The plumber that came with the scope went outside to calculate the repair. The estimate came out to be $8.4K including a Senior Discount!! After I picked myself up from the floor, I told them I would get a other quotes as their quote was too high. I then called A Dee Doo the next morning and they sent out a plumber the same day. Their plummer inspected the drain and the ran the water in the shower which was next to the toilet and the shower drained without an issue. He looked at the toiler drain and said he didn't think there was a clog. He installed the toilet and it also flushed without an issue. Wow!! what was the $8.4K estimate about? I read some of the yelp review and Rooter Hero seemed like a good plumbing contractor but I looked again and there is an exact situation like mine by Eddie P. on 4/9/17. I am writing this review to tell people of my experience and to be cautious with this company for plumbing issues.
Rooter Hero made a Hail Mary call early the next morning to get me to go with them (for $8K) Needless to say I would never do business with this company and I am disappointed with the plumbers that came out for the call.

Lance M.

2/26/2022

Called for a clogged kitchen sink. Within a person answered the call, dispatch called back within 20 min and David the technician was there about an hour from my initial call. They also text me updates between the call and him arriving.
David was very polite, clean and professional. He cleaned out the clean out with a power snake on the outside of the house and unclogged the drain. He charged us their advertised price of $77.00 and we were able to pay with a credit card. If you are in the Garden Grove area then request David and you won't be disappointed.

Ron R.

4/16/2019

We had a bathroom sink clog and called Rooter Hero. Chris A. Showed up within a hour of are call, fixed the issue quickly and efficiently. We were very pleased with the service we received from Rooter Hero.

S S.

06/08/2023 12:00:00 SA

They RIPPED ME OFF for $15,000!
After giving them $25,000 to epoxy line my sewer line in April, I found out 3 weeks later when my kitchen sink clogged AGAIN that they didn't epoxy line the last 10 feet!! Had to pay ANOTHER $15,000!
Then found out the BBB gives them a D- !
Also they lost a lawsuit- Rooter Hero was found guilty of preying on seniors and women! I am 65 and my husband died in Dec.

David S.

3/14/2020

Called on Thursday afternoon about the drain in my laundry room where my wash machine drains too. Water was coming up out of the pipe while the wash machine was draining. This happend last April and I had Rooter Hero come and they were great! Came within a hour fixed it in 10 mins-charged me 77.00. Few months before, my tub wouldn't drain - called Rooter Hero took maybe 20 mins - charged me 77.00.

This time - NOT HAPPY!!! The guy came in almost 1 hour and 45 mins later. I did get a call from the office that It would take him awhile to get to me because he is finishing a dirty job and he wants to go home, shower and put clean clothes on. That would mean he would come around 5:30. I was fine that because I wanted my drain fixed.

The guy came, took a look at the drain and asked me the last time Rooter Hero if they went in through this drain or another. I told him I don't remember. He said he could start fixing it but it would start at the cost of 220.00!!! I said that's not what i was charged last year. He said its a lot more because its an overflow and the guy last time charged me wrong. I said the guy charged me less and took him ten mins to fix! I also said the tub that was fixed by the company was also 77.00. He said its correct that the tub drain would be 77.00 but not the laundry. He couldnt explain to me what an overflow was. I said no thanks and told him to leave. He said he could give me a senior discount at 15%. I still said NO. He then said he could personally do it for 140.00. Does that mean he would charge me on the side and not tell the company? Not sure! I still told him to leave. I called Rooter Hero back and I found my receipt from last year that stated drain was clogged and used a snake to fix I was charged 77.00. The lady I talked to told me she didn't have the prices that only the plumbers had the prices. I told her the website says basic price is 77.00! She said she would have a manager call me the next day. I asked her when and she said managers make up their own times so she doesn't know. Friday came and I didn't hear from them. I called Friday afternoon and talked to a man that said a manager would call me in the next hour. I never heard ANYTHING so decided to tell me story here instead.

I found another company called Rooter Rangers to come out. Took them only an hour to get here and fixed it in 10 mins for 67.00! I finished my laundry and called it a day.

Alan M.

01/11/2016 12:00:00 SA

I had a couple of toilets and a shower fixed and paid quite a bit of money to have the work done. Rooter Hero Plumbing guaranteed their work. As luck would have it we had a problem the next day with one of the toilets leaking. The company sent out a Service Partner by the name of James Belmontes. He surveyed the problem and thought it would be best if we installed a new toilet. James was concerned with the money we previously spend for the original job and contacted his operations manager to authorize providing us with a free toilet. It is associates like James that makes Rooter Hero Plumbing such a great company to deal with. Problems can arise but the true test of how good a company is how they resolve the issue. James and Rooter Hero Plumbing went the extra distance to make sure we were happy. I highly recommend them.

Mike D.

4/22/2020

I rarely write a negative review, but here is one. A water heater installed by Rooter Hero was done improperly. Specifically, not to code in that the t and p valve terminated in a pan that would instantly overflow. Second, the flex duct to vent had multiple twists. A tear caused exhaust gas to vent in the home leaking carbon monoxide as verified by a tester. The company was unwilling to make the corrections when brought to their attention. No call back from owner. Inept general manager refused to resolve it. Their plumber was unfamiliar with building codes and this is why you need to keep shopping.

Jenny C.

10/24/2018

Don't be fooled with the $77 Drain Cleaning coupon! They said we didn't have direct access and wouldn't honor the coupon. It cost us $285 just to get a kitchen sink snaked!

Steve S.

11/15/2021

We used them before and had a good experience, but this time was quite different. They came to unclog a kitchen drain and said they couldn't get the snake through. They said they would need to hydro jet for $500. We took their word and to their credit a lot of junk came out of the clean out. Then they told us to wait for their manager so they could put a camera down the line.

We waited about 30 minutes and the manager came. We looked at the video feed and it looked really clean. They came to a spot that was a little more narrow and couldn't push the camera further. They told us we would need to change the entire drain line for $2000. They were quite pushy telling us that it would clog at any second. I asked why they didn't just run the hydro jet over the narrow portion again and they told me it wouldn't clean it. But obviously they were just trying to upsell again. We declined the service.

Beware of the manager, he is just all part of the upsell. The plumber could have easily run the video to show us what is going on, but the manager is just a salesman to try to get more business.

Eric H.

9/26/2021

They could not give me a price over the phone so they could just get to my house and make me feel like I need to use them since they are already there's no matter what crazy price they wanna tell me

Jacque M.

7/15/2021

We had a leak coming from the bottom of our hill. Had several plumbers out and not one of them could determine the cause. Albert took one look and listened to our explanation and new exactly what the problem was. They got to work immediately and within a few days our nightmare was finally over. He was amazing from beginning to the end of the project! Alex and the whole crew who did the work were awesome! I will definitely call Rooter Hero and request Albert the next time I need a plumber.

Tanya F.

07/12/2019 12:00:00 SA

Called for an emergency plumbing issue. Was told someone would be out between 8:30-10pm. Stayed up until 11 pm, no one showed up. Called them back, was told that they didn't have anyone and that they would reschedule for the next day. No thanks...
Found someone local that came first thing in the morning. Won't try using them again.

Tom H.

12/07/2018 12:00:00 SA

I rarely do Yelp reviews but felt the absolute need to do so. Thank you Rooter Hero and especially Albert for taking such professional and sincere care of our plumbing needs.

We have been dealing with a slow drain and eventual plugged sink drain for over 4 years combined. The gallons of Draino and money spent on DIY snakes and plungers were a complete waste! We called a few local plumbers and had a service fee of $100 or more for a service call and no guarantee. My wife found a coupon in a mailer for 75' Snake for $77. We called and took a chance. They had a 2 hour window initially scheduled. The dispatcher called an hour before and asked if it was ok to to arrive about 30min early. Albert showed up, assessed the condition and verbally explained what he recommended prior to starting. Once he and his helper started, it took about 20min to snake the line and the line was clear. He then took great care in cleaning up and then made sure no more clogging occurred.

Albert is an absolute professional. Bless you and Happy Holidays to you and yours.

Thank you from the HodginFamily!

Richard B.

3/15/2020

Eddie was particularly helpful--from the middle of the night, when he discovered the root damage to our pipes, through four other visits to fix the problem. He was clear, honest, thoughtful, and skillful, and he left the dig site looking as though none of it ever happened.

J M.

05/01/2017 12:00:00 SA

Kyle at Roto Hero was great. He even came back by after the work was completed just to double check that there were no leeks in the line. Thanks KYLE!

Liana R.

08/03/2017 12:00:00 SA

Thanks to Mark Wilson, our clogged kitchen sink is flowing nicely! Mark was clean, professional and fast. We will use Rooter Hero in Anaheim again!!!

Michael T.

7/16/2018

Jim was awesome. Got along and got the job done. Could not ask for a better plumber. Thank you for the help.

Manny T.

01/02/2020 12:00:00 SA

Jim Fisher was awesome! He took the time to teach and answer my questions about my homes plumbing and solutions. I'm a new home owner, so having someone to pass along knowledge is invaluable! He was professional clean and the price couldn't have been better! My kitchen sink was unclogged quickly. I totally recommend Jim from this company!

Matthew W.

08/08/2017 12:00:00 SA

My experience with rooter hero was amazing. The employee Abraham came to my house within an hour of calling the company. He was very polite and asked if he could come inside to work on our problem. He was very quick and thorough with running necessary test to help determine the problem. Once he singled out an issue he went to the truck grabbed his equipment and went to work. Within 30 minutes of him working the problem I was having was fixed. Abraham gave very helpful tips and knowledge in how to prevent another occurrence and tips to resolve it permanently. Abraham gave his word to fix it in the beginning and he came through with high marks. Our bill was way less then expected and would definitely use Abraham and Rooter Hero again in the future.

Jeanie L.

12/12/2016 12:00:00 SA

Be very wary of this company if you are looking to get a drain cleared. Mine was a kitchen sink and I myself have rented a small snake done a 4-5 times over the years. First off they gave me a 1 hour window to arrive and were still were over an hour late. I had to call them to find out they were on their way. As soon as they service guy started speaking to me I knew he was going to tell me the dire straights I was in with my drain pipes. He told me that my main drain line was broke and that I would need to have work done that would include tearing up my front porch, walkway and stucco on my house. I also had to listen to a rediculous rehersed phone call to his boss to discuss how bad things were. After his spiel he told me that he would not even attempt to clear the drain. I thanked him for coming over and contacted somebody else my neighbor recommneded. Guy was at my home within 30 minutes and my drian was cleared within another 30 minutes and only $ 100.00

I added a second star to my review after immediately being contacted by Mike W. regarding my experience. He seemed genuinely concerned with my experience and offered to send me a check for the $ 100.00 I spent with the other plumber. He asked only that I give Rooter Hero another chance to make good which says alot ot me. I would have to consider them again just for his efforts.

Tomato Q.

12/02/2019 12:00:00 SA

This is another BEWARE post on scamming. Jim was dispatched and did a great emergency repair on Thanksgiving Day, clearing a kitchen sink clog. Wish that were it and I could leave a great review.

After clearing that out, he said the bad news was that he found mud, which meant a leak somewhere in the line requiring scoping. He put his associate on the phone in what sounded like a very rehearsed call (which made us wary--too rehearsed-sounding, like a sales pitch).

The next day, he and the associate returned with a scope and for now charge, found an area they claimed went on a grade and needed to be leveled, from a point in the living room (to the tune of $13,800). Strangely, no mention of finding where mud had leaked in from.

3 days later, we had a reputable plumber come for a 2nd opinion, who scoped 75 feet and said everything looked absolutely fine.

Christine R.

11/10/2021 12:00:00 SA

They called me five minutes before the scheduled window they were supposed to arrive in ended saying not only couldn't they come today for an emergency situation but they couldn't come for over a week. Ridiculous customer service

Michelle M.

10/03/2019 12:00:00 SA

Hi Lyndee,

Thank you to someone for sending Miguel out to fix the issue this past Saturday. So far, so good. We'll let the yard settle and make sure it's repaired the way it should be. It's too bad it took a non-favorable Yelp review to make a customer feel heard. In the end, Miguel came out, so thank you for that.

Noelle D.

10/13/2017

Yes. The poop really did hit the fan (or the floor)... George was on time, professional, had both expertise in plumbing as well as interpersonal skills. He gets my highest recommendation!

Tamara A.

6/13/2012

This was one of the worst experiences I have ever had. They are rip off artist. You have been warned. They tried to turn a clogged toilet into a $3,000 repair. DO NOT TRUST ANYONE THAT WORKS THERE.

TwoMoms F.

12/30/2017

The guys are nice and clean, but whoever the boss is, is an absolute CROOK!!! Luckily we had people to call to ask about these outrageously priced repairs they kept adding on to us. When all was said and done and they told us all the repairs we needed, it amounted to $47,000!! WHAT?!?! This was not redoing my whole system, this was repairs. They did however get us for another cleanout we were told should not had cost us more then $2000, but with rooter hero we paid $4,300. These people are outrageously overpriced, and find problem after problem just to rack up the bill!!!

Merle J.

1/20/2019

george zavala came out and unclogged our drain..it took about 15 minutes, he was polite and personable....i would call him again in a minute...

Wes C.

6/28/2018

Had 3 estimates for a new water heater. 1st 3 were between $1300 and $1500. This guy quoted me $2500. I believe the other reviews here.

Tina T.

3/16/2022

My shower clogged. This happens every 2-3 years and a quick snaking of the pipe fixes it. I called Rooter Hero. They sent a guy right out. Before looking at my shower, he said they had to camera our main drain and would need to put in a clean out outside. The camera guy couldn't make till tomorrow. No charge for the camera. I said that was fine, but could he snake my shower today and fix the clog. He refused. Without even stepping inside, he said I had a main drag blockage. How would he know? I refused his service and send him away empty handed.

Ethics are very questionable with this company.

Charles F.

7/16/2023

Just had our toilet serviced on an emergency basis. I called 10 so called emergency response plumbers and none could come over. I struck Gold Rooter hero was at our home in 35 minutes.

Caleb was absolutely outstanding! Extremely Professional Super friendly the best plumbing experience I have ever had..

I highly recommend!!!

Greg P.

08/07/2019 12:00:00 SA

Called for a plumbing problem last minute In the evening. They responded right away. They were even willing to come that night. The next day we had them come to the house. They fixed the problem quickly for the price agreed. I could not ask for better service. Highly recommend.

Rina F.

10/22/2017

Rooter hero to the rescue! Called on a Sunday and was able to get an awesome plumber out within an hour. George Zavala did a great job and I would recommend this company. George also kept it clean & was honest, which I appreciate.

April M.

5/23/2023

I was really happy with the service and the guy that helped me with my bathroom sink.
He came early which was great and pulled out the sink stopper for me and made a suggestion to get a mesh drain cover so nothing would go in. The price was right with the coupon offer.
Thank you so much from April Martinez

Eddie C.

08/07/2018 12:00:00 SA

I must say we have been impressed both times they have come to our office to fix some minor leaks in their efficiency, friendliness, and above all integrity and honesty. This last occasion, the plumber recommendations saved me hundreds of dollars. I am sure that I will use them again for my plumbing needs (hopefully not anytime soon!). Thank you to Rooter Hero and your team. --The staff at Eduardo Correa, DDS Pediatric Dentistry/Orthodontics.

Scott X.

02/08/2022 12:00:00 SA

I hired them for a plumbing problem at my home and was charged way too much for the work they performed.
Also the field supervisor gave me bad advice which ended up costing me a lot of money.
They would up sell unnecessary services and try to pressure me into paying for more than what was needed.
I do not recommend using them.

Armand B.

3/23/2019

Great Company!

The technicians Scott & Jose were prompt, very professional, and friendly. Jose Martinez went above and beyond to make sure the job was done right. Once the line was clear, he continued to run the jet in the line to ensure there was no more blockage. My father In-law loves this company for it's excellent service and affordability. We will recommend this company to our friends and family.

Arley L.

4/23/2014

I had called Rooter Hero after my main sewer line backed up. I used one of their $69 unclog any drain deal coupon. They did come out really fast (granted their office is like 2 blocks away from my house) and cleared the blockage on the main sewer line. Though, the problem began when Greg (the technician) suggested to get a video inspection and he said at no cost. I figured since it was free so no harm.

After he waited for some time for his manager (or more like a Sales guy) to bring the camera an do the inspection, the sales guy, Corey, was fast to point out that my line was collapsing and needed it a reline job asap. To me, it just seemed like the line was still partially blocked. But I went ahead and got more opinions because the job he suggested was going to cost $7,800 and it scared the hell out of me! Turns out, all the line needed was a good hydro-jet cleaning ($275!!!) and the line is still in good maintainable condition. It wasn't collapsing or damaged like he made it out to be. The pipes were good! If he would have suggested to do that first and then take it from there instead of insisting to do a reline I would have felt different. And to top it off, the hydro-jetting is part of the reline job! They did match some quotes to do the reline from another company I received an opinion from. However, the other company suggested to take things one step at a time and hydro-jet the line first before doing a reline. They did not rush me to do expensive jobs. It really looked like Rooter Hero was pushing to sell me a job that was not necessary. Doing a quick research on how some of these companies operate it seems all Corey really wanted was a nice sales commission. No thanks, Corey. Not from me.

Case in point people, get plenty of opinions especially if the job is big. Do your research on the problem and take things one step at a time. Don't let sales guys like Corey get your money.

Mark T.

9/26/2018

I had a very bad experience today with this company!

The plumber/Damon came out today and gave me an estimate to clear my toilet and could not guarantee his work which is clear stated on his vehicle 100%, satisfaction guarantee ! But when I told him unless I get guarantee I will not use him. That when things got worse. He then gave me a bad attitude as he left. As he left he hit my mailbox with his truck. As he came out of his truck he notice me watching him as he left, this is when he offered me to fix it as I was speaking to one of the representative/Michelle, to make a complaint, that when he tried to call me out as I video tape him, as a police officer he was not going to call me out and lucky my home security cameras system got everything!

Anthony C.

08/07/2018 12:00:00 SA

Today I had a leak in my ceiling and Scott Linder (the plumber) came out to help me. He looked at the problem and diagnosed it right away. He told me it was coming from my toilet upstairs. Sure enough, when he removed the toilet he showed me where it was leaking. He replaced the parts under the toilet, cleaned up the old mess, and put everything back together again. He was very knowledgeable, efficient, and a nice guy. Next time I call Rooter Hero for a plumber, I hope Scott comes out!

Nedra C.

9/20/2017

Thank you so much! Chris Acevedo was fantastic! Not only in providing great plumbing service, but we just loved his down to earth personality. He's a great person and great employee at Rooter Hero. He's honest in his assessment of services and also delivered a reasonable charge for repair of our bathroom sink. Your management and office staff also provided excellent customer service. We will call Rooter Hero first for all our plumbing needs.

alan g.

04/08/2019 12:00:00 SA

Charged $250.00 And Did Not Open Anything Had To Call Real Plumber. These People Are Con Artist.And They Advertise $77 Which Is Not True.Shame On You

Micaela P.

7/20/2022

Our tub was clogged and I called Rooter Hero 2nd time using there service and never fails. They provided very fast service and was very pleased with our technician Ivan Tovar he was very profesional.

Nancy H.

7/16/2020

thank you for your kindness acknowledging your colleague Stephanie who recently died of Covid 19. your humanity is astonishing and I will definitely recommend your services.
thank you

Kristina A.

12/25/2019

Eddie H from Rooter Hero Plumbing came out on Christmas evening to fix a major clog in our kitchen sink!! GREAT SERVICE & AWESOME JOB.. Highly recommended Eddie H for your plumbing needs!!

Carol L.

8/25/2022

These guys were great!! We had a shower drain clog problem - called them and they had someone available to come out the same day!! Our technician was George - he was very knowledgeable and friendly! He explained what was needed and explained what was wrong after he was done, which was very fast I must say - he had it all done within 20 minutes of getting there! No more draining problems!

Overall I'm very pleased with Rooter Hero and will certainly recommend them to any one that asks me!

Michael A.

11/11/2022 12:00:00 SA

Do not use Rooter Hero. They totally fooled my brother into thinking he needed $14,000.00 worth of repairs for a stopped up toilet. charged him over4,000.00 to remove the toilet and stick a camera down the sewer. David new no better wrote the check for the service. then the teck. told him they needed to grind the pipe and coat it so it would never clog or leak again. The nice Teck. came back the next day did this service. in less than 1 hour and had my brother write him a check for almost Ten Thousand dollars. yes my brother is not the smartest person , They Rooter Hero's saw the golden goose and took the golden egg. good job Rooter Hero Plumbing ! The toilet works fine. After my brother had to reset the toilet (no they did not even do that the 2nd day (coating needed to dry)
When he went down there to complain about the laughed At him told him he signed the contract. They did the work. I am writing this my brother is on Social Security and asked me to pay half .
Thanks Rooter Hero
Technician Albert Villavivencio #75397and Cory Carroll #91877

Livbysea P.

12/01/2013 12:00:00 SA

If I could give negative stars I would. Roto-Rooter Saved Us when Roto-Rooter was a not show, twice, and lied to us to boot. Don't lead us on and lie, it put is in a worse situation as we could have actually called another company to fix our problem ahead instead of being strung along by these liars. Details below:
.
A week ahead of time we made an appointment to have our main guestroom toilet serviced as it was a slow to no drain on flush. We just used our upstairs bathroom but didn't want our Thanksgiving guests to have to do that. We did anyway, read on. Their only opening was the 4-6pm Wednesday before Thanksgiving, of course, we were having people over so we took the appointment. On the day of the appt at 3:30pm they called and said the plumber would be there between 4:30 and 6:30pm. Okay, I was pre-making lots of Thanksgiving items so would be home.
.
At 6:15 I get nervous and ask my husband to call and find out if they are coming, and they said that they canceled our appointment because they require a confirmation of the appointment. We were confused of course, because they called and did in fact confirm with a specific time. The manager, Maurice, did say in the notes he could see the caller didn't follow procedure and noted the call but didn't log the confirmation so their system cancels the appt.
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My husband explained we had 12 people coming over the next day (Thanksgiving) by noon and this was the downstairs guest bathroom with the issue, and we'd had this appointment for a week ahead of time and it was THEIR mistake to which Maurice even conceded it was! After lots of heated back and forth he said they'd send a plumber the next morning between 10am and Noon, and after pressing that it wouldn't be Noon or 1pm or 2pm Maurice confirmed no, it would be 10am.
.
Well, as I'd suspected it was just a lie. They didn't show up the next day. Instead they had some girl call around noon and say they are rescheduling our appointment for Monday and would take $10 off our bill. No thanks, I don't want to allow liars into my home.
.
Luckily we had called the other name brand company who did send someone out on the holiday and fixed our toilet. We sent him on his way with big thanks and some goodies, but just scratch our head at why Roto-Hero led us on and lied to us. Why not just say it was their mistake and they can't help us. We had to make some other unfortunate fellow come out on the actual holiday.

Linda L.

3/15/2020

We just remodeled our home and the master shower wasn't draining properly. I contacted Rooter Hero Plumbing and literally within 10 mins I received a response and scheduled an appointment for the next day (Sunday). Customer service and communication was amazing to begin with. Eddie H promptly showed up and was very mindful of our newly remodeled home. He came in with booties and had pads to lay his equipment on. Impressive! Within minutes he cleared our drain and now I will finally be able to enjoy our new master shower! I highly recommend Rooter Hero and Eddie H! Eddie is not only professional, he is knowledgeable, clean and very respectful to your home. It was $77 to clear the drain, no gimmicks, no extra added stuff. Thumbs up!!

Trixie A.

6/26/2017

Our house, built in 1966, had major plumbing issues that had been addressed only by chemicals up to this point. My husband sought to fix it himself, broke through the foundation, an found a lengthier job lay ahead than he could handle. After meeting with the team of Nick W. and Robert Sandoval, they outlined what they could do, gave a fair price and redid the mainline promptly. Robert was there daily; energetic, cheery, well-mannered. For us, he was the face of the company and put us at ease with his charm and know-how. Robert Sandoval is an asset to this company. It's rare these days that people can interface with others and leave them with confidence in humanity. Give this man a raise.

Jenny R.

7/28/2019

Eric responded quickly to a drain problem in the kitchen sink at our vacation home. He diagnosed and repaired the issue within minutes after arrival, and left the work area spotless. He's a laid-back guy with a friendly demeanor. For professional and courteous service you can trust, ask for Eric at Rooter Hero!

Carlos H.

05/12/2020 12:00:00 SA

We had a backed up sink in our kitchen and called Rooter Hero Plumbing. We had Jimmy Arredondo come and help us unclog our sink. Jimmy was extremely fast, knowledgeable and overall the best experience we've had with a plumbing service. Jimmy went out of his way to explain the process to us and showed us ways to prevent future clogging. Highly recommend Rooter Hero to everyone who needs plumbing services and thank you to Jimmy for giving us the best service!

Paul A.

7/30/2015

Actually used the Montclair office, but they were very neat and clean, and what started off as a $69 clean out ended up costing much more, but we had 41 year old pipes that we rusting and miss aligned pipes, so we ended up having our existing pipes redone with a new seal on the inside, it was a big job but they knew what they were doing.

Cheri D.

8/14/2019

I just had the best plumber! George, he was wonderful and fixed the problem. My 89 year old mother had another plumber that didn't do a proper job. George was extremely sweet to her and listened to what she was experiencing with the sink.

Jim H.

07/10/2022 12:00:00 SA

Said they would show up Saturday night. Then they Said they would show up first thing Sunday. Then they said they would show up between 9-11am. Now it's noon with no one. Just say you won't make it. There are other plumbers who will show up.

Tom H.

08/02/2021 12:00:00 SA

Here are current charges for some common plumbing situations serviced by Rooter Hero.
* rooter service for clogged toliet: $412
* new toilet + installation: $650
* hydrojet + camera: $1850
* repair and reline old/rusted cast-iron piping: $9370

I got these prices from a recent invoice for two separate services to my parents' house. They initially called Rooter Hero a couple of weeks ago to snake a clogged toilet. When this became re-clogged last week, they called them again assuming they'd honor their work and fix things free of charge. I believe they did the rooting again, but ultimately came back with a strong suggestion to replace the toilet and do a hydrojet. As far as I know, they did not need a new toilet but my dad okay'd it on their recommendation, along with the hydrojet/camera inspection. After they did this and came back with the very expensive pipe reline recommendation, I was able to intervene and tell my dad that he should at least get a second opinion-- always get a second opinion.

Now maybe I'm not in tune with the times but all of these prices are exorbitant to me. At one point I managed a property and had to deal with plumbers and such and I've never even heard of this kind of price gouging. $650 for a toliet? $1850 for a jetter? These things should each be around $300. I'm all for paying people for their work, and I know plumbing isn't an easy job, but at some point these companies are just taking advantage of people who don't know any better.

For all I know, their cast-iron piping is in fact bad and needs servicing.. but how can you trust this company when they charge $1850 (after discount!) for a hydrojet? I don't like to leave bad reviews but this feels less like plumbing and more like a big sales scam.

On a positive note, the techs (George and Corey) were communicative, but hell at those likely large commissions, I would be too.

Kristy M.

12/29/2015

Fantastic service! Danny Williams was so thorough and helpful, talked us through all the options and next steps. Friendly guy who I will request next time I am in need of plumbing assistance. I was able to redeem the newspaper coupon and saved myself some cash.
Thanks Rooter Hero. I will recommend you to my friends!!!

Mark W.

11/22/2016

We use Rooter Hero all the time they are a great company they move fast and are very courteous about a clean home I am so happy with their services thank you guys you are awesome

Susan W.

12/03/2019 12:00:00 SA

So I called and booked an appointment (referred by a neighbor had used them with their $77 special as she had a clogged drain in her yard). I have the same problem. Made the appointment, changed my work schedule and then 30 minutes before they were due to arrive I get a call saying the 'coupon/special' does not apply to what I need. I told him you did my neighbors and he said 'well they shouldn't have'. He said it would be $199 and then they can not guarantee anything as these drains 'are not easy'. Are you joking. They were at my neighbors for 20 mins and all was good.

So mad that I changed my work schedule to be at home for this and then they use the switch and bait!!! Dont use them people.

Chuck R.

08/08/2023 12:00:00 SA

BY FAR the most incompetent service.
I had a specific need to have a 3 drain line cleared of roots.
I was told that RH could do this and a technician would arrive at 9:30.
After no tech arrived I got some odd text messages that 'Hero' would be there by 11.
The Hero that arrived had very old equipment, missing an extension cord and then said he did not have root cutting bit.
Bunch of 'service reps' promissed solutions, but delivere nothing.
This is a bogus operator. DON'T USE.

Deron S.

8/30/2019

Albert just came out 45 minutes after my call in, gave me a great consultation as the fixes were super simple and didnt charge me. I will call back for sure!

Tasha G.

6/20/2022

DO NOT USE! I had a leak from my ceiling. I wasn't sure if it was plumbing or ac. I called twice to ask questions about fees and services before booking. They sent out a plumber who diagnosed my problem as an HVAC issue. He sent the HVAC guy pics who determined over the phone without assessing my issue that it wasn't repairable and required replacement of my entire HVAC system. I set a new appt to have the HVAC guy come out, just for him to take pics of my outside unit, without going into my attic or reviewing the leak location, determined my ONLY option was replacement. When asked why it wasn't repairable, he answered because my HVAC unit is 31 years old and requires R22. My HVAC is still working and blowing out cold air. He quoted me $30k-$31K HVAC replacement using Goodman brand on a 2.5-3 ton unit. I had Fox Family Heat and Air come out on a 2nd opinion. They unclogged my condensation drain pipe and replaced my filter as courtesy for a total of $132. And for future reference, they quoted me for a new HVAC replacement for $15k using a 3.5 ton (same as my current unit that is Carrier brand), using Trane brand. The only nice thing I have to say about Rooter Hero is the employees (5 total that I had contact with), were nice.

Greg S.

3/24/2014

These guys did a great job quickly. Same day service. Had been working on this clog for a week and they cleared it in 15 minutes.

Malay N.

3/26/2022

Untrustworthy Crooks.
Quoted me $1275.00 to fix a toilet blockage in North Orange County. He pressured me with all kinds of bullshit to get the job. I called another company and it was quickly fixed for $380.00.
The crook Rooter Hero sent out even sucked at being a crook.

Betty P.

02/04/2020 12:00:00 SA

I called for help. Their phone service was very efficient and....they were here within the HOUR. The problem was easily and quickly fixed. ROBERT was calm, efficient, friendly and professional. I will definitely call Rooter Hero Plumbing if I ever have any plumbing issues again.

Mike B.

2/28/2017

Wow! Talk about a snow job an giving an estimate to clear some roots from a bathroom drain. While they were quick to get to me an estimate, they didn't replace the toilet ring. The quote was over 10 times more than what I just paid to have my toilets working better than ever and it only took 90 minutes, not the 5 days these guys were quoting me.
To top it all off, we found a couple of feminine products shoved way into the toilet! Funny when that bathroom is used by 10 and 12 year old boys.

Ron S.

7/24/2023

This incident Happened in Jan 2023. Forgot about Yelp til Today 7-24-23

My Drain Clogged upon a Sat nite. Could NOT use any plumbing toilets shower sink etc. Called Rooter hero and the Repairman ( Jose??) showed up in 15 mins.
He tried to Snake my main line with No luck. Called his Supervisor ( Cory ASSHOLE) for advice. Jose did Not want to go upstairs with his snake.

Bear in mind this was a Sunday late afternoon. I was STUCK. Just out of Hospital for Congestive Heart Failure with IV still in my arm. Cory says $4225 to install Cleanout in downstairs bathroom.

I should have Kicked HERO out but foolishly agreed. This repair should have been no more than $1000 at best.

Do yourself a Favor and Do NOT use Rooter Hero ( John Akhoian) Hopefully You will Not get Gouged, Screwed, Butt F###ed all at the same time like I was.
Ron Shepherd
Anaheim Ca

J B.

4/22/2020

Rooter Hero has been awesome. I used them in January and today I needed their help again and just like before the service was awesome and I appreciated my technician Robert and his supervisor Albert! I am grateful for the customer service promptness.

Alan L.

12/15/2019

Man the worst worst customer service.. i have ever experienced. They kept bsing all morning when i already had made an appointment seriously the worst customer service.. my advice look somewhere else for pluming services

Danilo Y.

12/19/2018

your rafael misled us to believe that i broke the cutter head of my snake machine such that the head was left inside drain pipe. i did the insertion of snake, rafael volunteered doing the pulling out of same snake. Thereafter, he tried reconnecting the pvc pipes back to the sinks outlet but was incapable of reinstaaling such pvc pipes without them leaking. He gave up reconnecting such pvc pipes, foolishly explaining those leak happened coz there were standing water on both left and right sinks. He gave up deciding to walk away saying anyway he will not charge us his service and left scott free. I tried to reconnect the pipes and was very surprised why he had to remove the pvc pipes connected to right sink when all he need was to remove the J pipes closest to the main drain on the wall. I had done fixing this same clogged drain exactly since 2011. Rafael thus disturbed all pipes connected to right sink, which i never touch or remove for last 30 years; same is true by all previous

professional plumbing contractors (Roto Rooter and Plumbing teacher who offered service on the sides). Those professionals used heads on their snake, while Rafael did not use head on his snake, thus failing to unclog the drain. Once i used my machine with head installed on my snake, it immediately removed the clog and standing water (Rafael failed to remove). It was the head installed on my thinner smaller snake machine that caused the standing water to flow whistling clean n clear away into the drain n which i had reproven many times that my smaller but head installed snake did the excellent result. Later, while cleaning my snake, the my supposedly broken head (which Rafael claimed to left inside the drain pipe and which Rafael claimed that o broke) fell of from my machine barrel, raising the following issues/questions: 1. how could the head be broken when it was already outside the drain pipe? 2. Why was the head, upon breaking up, landed inside the barrel? 3. If Rafael claimed

I broke the head, why did he not show me the broken head, alleging it was gone forever inside the drain pipe and may on the future cause another clogging? Mainly, did Rafael get so embarassed with his theoretical proposal for me to consider his escalated service offers which I rejected thus very frustrating to him causing him to malicious retaliate? Finally, he walked away, leaving leakages in several places under left and right sink, finally causing stinking floods on my kitchen floor n furthermore causing damages worth over and beyond his evasively deceptive proposal not to charge me his $77 service. My statement above does not include any and all of Rafael's representation before he agreed to start working on my drainage problem, and may also include other representations of Rafael not discussed here. Pictorial evidence are available upon request. For the records and for future referencem

Karyn F.

7/30/2018

These people are idiots. Called them this morning because of a clogged drain. I made an appointment with them for someone to arrive between 1pm and 3 pm. No show. At 3:15 my husband called to find our where they were and they told him that we were not in their service area and they had canceled the service call. NOBODY CALLED US. We waited for hours for nothing. Had they called us, we could have called another plumber to fix the problem. Thanks for nothing.

Kori K.

03/08/2017 12:00:00 SA

I am a resident of La Habra Heights and I would like to thank Ray E for doing such a great job on my plumbing issues.
Ray has been out the last three times that I have had issues and due to his excellent work ethic, and his invaluable job knowledge, I will continue to request Ray for any future issues that I may have and recommend Ray to all family and friends.

Sandra L.

8/16/2023

I recommend that you try a different plumbing company. A simple unclog has taken 3 service calls since each repair fails causes other problems, Incorrect part replacement. The work they do is way below industry standards. Prices are outrageous. Work still is not completed . I'm going to complete it myself I guess. Can't get manager to call back to complete this fiasco. Never again. Beware, you have been warned.

liz o.

1/13/2017

From the initial call to customer service for an appointment to speaking with Dillon and Jeremy S and his team working on our major plumbing issue they were all wonderful! I was extremely impressed with the companies service, explanation and work on our house. I will definitely call them again!

John A B.

03/12/2013 12:00:00 SA

I, too, fell for a terrible trap that they sprung on me. My $69 unclog ending up costing $5,000 (seems to be their magic target number.) To this day, I feel that I was completely lied to. While watching them install a new line from the house to the city sewer line, there were a minimal amount of roots in the old pipe. The pressure that the supervisor put on me, I must confess, was overwhelming. I fell for it. This happened in January, 2013 and I have been too embarassed to fess up for having been scammed. Don't fall for this. Be smarter than I was.

Anthony B.

12/05/2016 12:00:00 SA

THX Joe Ramirez for being helpful,quick, on time,thorough, and knowledgeable! U fixed it! And u were honest and fair!

Ray R.

6/25/2022

Very unprofessional. The lazy tech Gustavo never showed up and I called to reschedule and again he didn't show up, lazy tech said he had a family emergency but they never called me. Go somewhere else for your plumbing needs please.

Austin B.

08/07/2023 12:00:00 SA

Same day service found a serious leak. The repair was quick and by competent very nice plumbers.

Service was top notch all around.

I highly recommend Rooter Hero!

They saved my day!

Elaine H.

1/20/2017

Fast, HONEST & very knowledgeable customer service! Dylan explained everything to me and was able to fix my clogged toilet in less than 10 minutes. He gave me great tips and advice about our sewer system and how to prevent issues from happening. Their prices are very reasonable and fair given. Dylan and his team were the best plumbers and customer service I have ever experienced!

Wil S.

2/16/2020

My 89 years old mother who lives in the city of downey had major problem 2 years ago. The job this company did was unacceptable. One of the photo shows what they did under the kitchen counter . I placed a large cup to show how far they put the new pex pipes . You can't touch the pipes or it will leak .They charged my mother $20,000 to repair everything. My family tried to get help several times but needless to say they never followed up . The manager we first contacted was Michael West and he said someone will be in touch the next day but it never happened. Then few months ago I left a message with the owner and we received a phone call that someone will be calling us from another facility that handles Downey . But again no follow up. This is considered an elderly abused .My mother became a victim of it.

W H.

8/29/2015

SCAM ARTISTS! Rooter Hero IS = OPTION ONE PLUMBING.
Wolf in sheep clothing. Doing business by more than one name.
BEWARE, do a yelp review on Option One plumbing who claims to be closed, but it is actually still fully in operation under the name ROOTER HERO. Same exact advertising scams and even worse Customer Service. The receptionists are rude and completely unprofessional. Dispatchers are clueless, & the Service Technicians never show up or even return a simple call when prompted, or when you are told you will receive a call or an ETA block window.
They will bait & switch on you in a second. Look up all the horrible reviews on both these companies names. Class action lawsuits have resulted. They have ripped off countless unsuspecting people when they are in need of emergency service. ROOTER HERO will up-sell unnecessary & elaborate repairs $THOUSAND$ of dollars more, than a simple $146.26 repair bill from an honest local plumber. The deal you are searching for will be your demise unfortunately. They are also padding their bad reviews with fake ones from employees to look legitimate! DONT FALL VICTIM TO THE OLDEST SCAM!!!!
Call a Professional, NOT ROOTER HERO, AKA, OPTION ONE PLUMBING!
They are all CROOKS, THIEVES & LIARS.

Gerri L.

03/08/2020 12:00:00 SA

Rooter Hero Plumbing was amazing. First time I used them and I was very impressed at how quickly they resolved my major plumbing issue. They were polite and honest and up front with all the expenses. I would definitely refer them to anyone and I will use them again.

Ernesto B N.

2/27/2021

Ken and Joshua Thank you ! Very nice , Honest, knowledgeable and always kept me informed about my service call . A + service I will definitely use them again whenever I need a plumber again . Thanks again

L B.

04/06/2022 12:00:00 SA

I'm not sure how they guys have a 3.5 rating when it says they have 285 1-star reviews, out of 490 total reviews. Must be the new math. Should have checked this first and saved myself the hassle, but was trying to schedule this during work. My own experience leads me to believe that these guys are in it to try to UP-SELL you what you don't need...and even that at a MASSIVE price. (Like think lawyer rates.)

My story, if you're interested: We had a slow draining kitchen sink, so being a mechanical guy, I check the p-trap...clean...go to home depot and grab one of those drill mount drain snakes and run it 25' down past the p-trap, but with no success. I figure I gave it a try, so time to call the professionals.

It started good. Very responsive on the phone, willing to come out the same day I called, so I set an appointment for 2pm. Albert Villavicencio comes out and takes a look in the sink. He verifies the sink is slow, then goes to the out side of the house and says the clean-out is under the stucco, and appears to be leaking (a tiny bit of water did drip out), and it is going to be $3800, because he needs to saw cut out the stucco, and replace the clean out. And by the way, they don't patch the stucco...he has a guy I can hire separately for that.

Hold on, I say, $3800 for what? You just described 2 hours of work max! (I'm a building manager, so I have a pretty good sense for this kind of thing.) He says its by the job, but he thinks it will take a whole day. Even if that were true, he's asking for $475 an hour, considering he won't patch the stucco, and he's just replacing a piece of ABS plastic, so there's no significant material cost. I told him we were miles apart on what I thought the job would take/cost, and he just said yeah, everything is expensive these days. and offered a 20% discount. I declined and told him I would have someone else take a look.

My neighbor ended up coming home early that evening. He chipped away the stucco to reveal the clean-out...and a TINY bit of water, but most of the stucco was dry as a bone. (15 min) We grabbed his much longer super-snake, and ran in down the clean-out. Within 30 minutes we were done. Tested the sink...no backup at all. All done...less than an hour. No further leakage from around the clean-out.

Rooter Hero WANTED TO CHARGE ME $3800 for what a responsible plumber could do in under an hour. DO NOT TRUST THESE GUYS!!!

MJ E.

1/22/2014

Rooter Hero really IS a hero. I received same day service within a few hours of calling. The plumber was professional, friendly, and took care of the problem in less than an hour. I would recommend them to ANYONE!

Grant F.

12/08/2017 12:00:00 SA

Original $300 estimate = $7,776 emergency plumbing invoice that was very fancy on his managers Ipad.

Luckily, I got a 2nd opinion. The 2nd plumber was able to fix our problem effortlessly for $300 and said worst case even if he had to add a 2 way clean out it would have cost approx $2,000. I would love to give his name but don't want this to look like some advertising ploy.

Just to provide a little more info into the problem and in the hopes to save another innocent customer from what seems like a scam after reading several similar reviews be careful before agreeing to anything with this company. I've only taken the time to write a negative review once before but felt this is needed.

We found our entire home plumbing system was backed up. We googles OC plumbing companies and Rooter Hero was the 1st to come up and our first call. The technician that came out to the home to be honest was really nice and said he could fix the problem for $300. That seemed fair and he agreed to start. He seemed to try to fix the problem by removing and snaking through our toilet but said he got stuck after 10 feet. He soon stopped and told my wife that he couldn't get through the mud and roots and needed to have his supervisor Nick with the camera system come out to see what the problem was. Nick showed up said he was able to get his Sea Snake Camera into the line 95 feet and told me he found the problem area. He proceeded to tell me the only way to fix the problem would be to replace the pipe that was 5 feet deep. I asked how much and he went to his car for about 30 mins to bring back this fancy looking description of what was needed with a cost of $7,776. I told him that I had a bit of sticker shock and will need to get a 2nd opinion. I asked if he was able to remove any of the stoppage and allow us to use toilets, shower, sink etc. He said nothing will work until this is done but they could start tomorrow morning and would only take 4 - 5 days.

I called another plumber my neighbor had recommended who came out next morning at 10AM and had problem fixed in less than 1 hour. He did say the problem was about 120 feet in but was cleared and shouldn't have any problems and everything works fine now. I asked about the 2 way clean out and he did say he would recommend adding one as it makes things easier and less expensive to fix moving forward. I asked for a quote and he said he would need to come back to bring his proper equipment but said it would likely cost between $1,800 - 2,400.

My advice is to get a 2nd opinion if Rooter Hero is involved!

esam r.

3/18/2017

**TERRIBLE **I called on Friday and made an appointment for Saturday and was told that a tech would be at my house between 9-11. Got a call from them @ 10:45 saying that they were a bit behind but tech would be there by 12. I called them @ 12:30 to ask where he was and was told that he call a manager but would be at my home shortly. Called them back at 1:30 and was told that the tech had to make a Home Depot run and was in his way. At 2:40 with my kids going nuts from having to stay home all day and no tech in site I called them again and cancelled. This was one of the worst customer services experiences I have ever encountered, I would recommend finding a different plumbing service to use. **TERRIBLE**

Sean C.

1/31/2021

David was excellent. He spent quite a bit of time clearing our drains and are very happy with the service.He was on time, polite and we would recommend this company for all your needs.

Jim P.

10/03/2019 12:00:00 SA

Rooter Hero replaced our sewer pipes, under the house and through to the street. Every step of the way they were professional and conscientious. The people onsite were courteous and communicated effectively about every aspect of the project.

Plus, they worked with the city utilities department to arrange inspections and followed procedures to make it a successful project.

Highly recommend.

Jack M.

12/17/2022

I called them to clean up the line on my home and I told them I have a coupon for $77 and they said fine , the Plummer show up and told me that the problem in the toilet and he will charge me $350 to fix it up and I agreed on it then the Plummer did remove the toilet and he said it is not fixable and close up the toilet it took him less that 10 minutes and he still charged me $350, any way I called the office and told him what happened he said he will credit me back $150 , so he charge me $200 for nothing and my toilet is not fixed , for 10 minutes work $200 that is more expensive than a brain Doctor that is stealing I am demanding a full refund and work is not done

Frank Z.

04/02/2021 12:00:00 SA

David quickly assessed that our drain issue was related to a recent improper repair performed by a neighbor. David was on time properly identified, masked, and using shoe covers. Very knowledgeable and efficient. I will use him again.

Alexa P.

02/03/2017 12:00:00 SA

Called this morning because my toilet was clogged. Got a call 30 minutes later telling my a technician would be out between 9am and 10am. Ray Elizarraras was my technician. He was here right at 10am. He was kind and respectful. He came and did a great job. Literally took like 1 minute to fix. I would definitely recommend Rooter Hero. Thanks Ray!

Jaci S.

12/17/2016

Today I had a great experience with Joe Ramirez he came asked questions and fix the problem, didn't up sell me. I would recommend him to anyone. If you need a Plumber call Rooter Hero in Anaheim and ask for Joe Ramirez, he is awesome!!!!

Diane P.

12/10/2018 12:00:00 SA

I called this place night night about 4pm. They said they would have a tech out at 7pm. They called me at 7pm and said it would be one to two more hours before a tech could come. I said okay. I called them back at 9:15pm and they said the tech could be there in 45 minutes. I said let's reschedule for tomorrow because its' getting kind of late. They said okay we will put you on the list for first thing in the morning. Got a call from Tony at 8:15am and he said he was sending a tech right away from Citrus Heights office to my home in Rocklin. I called the company at 9:15am and asked what happened to the tech. They told me he was called back to the office for a meeting and the dispatcher Tony would call me back. I called again and hour later asking what is that status of getting a tech to my home and they said they would send an email to dispatch and have someone call me. At 10:30 am this morning I lost my patience and called a different company which showed up in15 minutes. Very poor customer service from this company and I am very disappointed.

Kamal L.

2/26/2020

Our kitchen sink was clogged and I tried the vinegar and baking soda and other multiple tricks ..... No Success. Remember seeing the truck and the name stuck.... Called them and in 2 hours Josh comes to my house, very professional, diagnoses the problem and says will take 30 minutes to fix it at a descent quote. 25 minutes later..... everything works perfect, the area has been cleaned and he is ready with the final invoice...... Great customer service and would recommend this company and Josh any day....

Linda T.

5/22/2020

This was my 1st time using Rooter Hero. They responded very quickly to my call and called me before the plumber arrived so that I would feel comfortable that the guy coming to my door was from their company. The plumber was very quick to solve my plumbing problem. The price was reasonable and I would use them again.

Dennis S.

8/23/2017

So I had a plumbing issue recently. Major problems with my outside pipes. I called Rooter Hero and got a live person first call. They had a nice gentleman named Oscar Abrego come to my house within an hour. This representative of the company was by far the best person I could have asked for. He knew the problem was major and contacted his supervisor Jay Schaefer. He was another outstanding person to deal with. I come from a motorcycle background and so does he, so we had a lot in common. Long story short , they took care of my problem in a timely manner, charged me a fair price and I made a few new friends. A shout out to Roberto for digging a lot of dirt. I recommend this team of guys to everybody. Oscar you are the man! Lots of respect my friend!

Yelp Y.

9/22/2022

this is PREDATORY plumbing at its lowest, performed by servicepeople who seem very genuinely nice. TAKE 1 MINUTE BEFORE YOU SIGN THAT IPAD WAVED IN FRONT OF YOU - to check the problem and repair cost with ANY local plumbing outfit. These guys wanted $20,000 to fix a problem, which I later fixed for $900 in 2 hours. They still charged me $2000 for doing 11 minutes of work because EVERYONE signs that goddam ipad they wave around when they see sh*t backing up in their sewer pipes. RUN from these crooks. RUN i tell you.

Jim M.

11/04/2012 12:00:00 SA

This plumbing company is a scam. 79.00 clean any drain, they said I needed to replace the pipe in the wall, their 79.00 turned into 1275.00. I called another plumber & he snaked the drain out for 100.00. Watch out for these guys !!!!

Lynn G W.

1/25/2019

Dear Lyndee,
I believe I have already given you all the info in my original review. I have never been ripped off like
that.Any compensation would be greatly appreciated. I also think you have the invoice.

ann m.

04/12/2021 12:00:00 SA

We needed a plumber after hours as we had three clogged drains at one time. I had heard the ads for Rooter Hero about the customer being very important to this company and the way they talk about how good they treat the employees. I decided to call them and what a great experience we had. From the nice people I spoke with who took our call to the woman who called to say that our plumber George was on his way. Really attentive.

Well George arrived even before the time I was told. He was so polite and right away he assessed all the symptoms we told him was going on. Actually while he was on his way we heard a big flushing sound and it turned out that the system fixed itself. He took a look at the drain outside and said that it did fix itself. What a relief.

We are so happy with the service that George is our new plumber from now on. Rooter Hero really is a good company and they mean what they say. The owner's ads are true and you can trust them. I am so happy to have given them a try.

George thank you so much for the wonderful service you provided even though you didn't have to do any snaking of the drains. We are grateful.
Take care and we will call you with any plumbing issue in the future.

Call Rooter Hero if you want honest work with honest people who really care about you as a customer and a person. We are more than thrilled after having so many bad experiences with other plumbers. There is no need to call anyone else. That is a great felling and gives me security in knowing we have a plumber we can depend on. Don't forgot to ask for George! He is GREAT.

D L.

5/26/2014

Seniors were swindled

Kitchen sink backed up. Dad found Rooter Hero in the newspaper for a good deal to unclog.

Plumber comes out, says his snake will only go down the drain 14 feet, it hit mud and the camera he inserted saw that the pipe was broken. He said only thing left to do, tear up the back cement patio and kitchen, run new pipes everywhere and there is NOTHING else they can do.

He said he would give them an excellent rate of.... wait for it... $20,000!
Oh hell no! My brother and I got wind of this story and my brother talked to him on the phone. Plumber says, okay, he would drop his price to $10,000!!! Poor elders are panickying. Luckily, they called their kids.

We get another estimate from a friend in the family.. he comes out. His snake goes down 75 feet... he says there is no mud and no broken pipe. He fixes the problem. Cost of it: $125

Moral of the story: Don't randomly pick someone from a newspaper ad... ESPECIALLY THESE PEOPLE... Terrible to try to swindle an elderly couple.. (shaking my head)

Harald M.

04/11/2023 12:00:00 SA

I needed to have a shower valve replaced due to a breakage of the old valve - I am a senior and my wife wanted me to call a plumber to do the work instead of doing it myself.
Rooter Hero came out and bid $3,200 on the job - $2,800 if I did the drywall
repair myself.
These folks are NOT Rooter Hero's - they are Rooter THIEVES. I would never use them for anything. The cost of the valve was $80 and the labor was going to be at MOST 3/4 hours even if they did the dry wall replacement.

I had three more estimates ranging from $795 to $1,300 - all still far too expensive but not break the bank thievery I encountered with Rooter Hero.
I can just imagine how many seniors they have literally overcharged by thousands of dollars to do simple work.

I finally did the entire thing myself - it took 5 hours - including the time to go to Home Depot to get the materials - total of $168.

Delabruere B.

8/16/2020

Waited for 3 1/2 hours and they didn't show up. Called at the end of their arrival window and said they can come tomorrow. No thanks. Stay away!

Tom A.

05/05/2020 12:00:00 SA

Rooter Hero re-piped our entire house. I liked how well they smoothed out the drywall patches when they were done.

Jerry's promise-keeping, communication, and care could have been better. They took out plywood sound-shielding under some drywall. Jerry promised to put it back when they were done, but we caught him trying to seal it up without replacing the plywood.

Jerry said we didn't need to clean out items under a bathroom sink, but then one of the workers did so, handling personal items and tossing them in a pile.

If they had told us they needed artwork off a wall, we could have done it carefully ourselves. But, they lunged in and broke a one-of-a-kind clock, and nearly damaged original artwork done by a now-deceased family member.

I could go on with other details, but you can see where I'm going. Be really careful in dealing with these guys. Don't trust that promises will be kept.

Rose S.

6/28/2011

I have used Rooter Hero twice in the the last year and have had a great experience both times. The technician Danny was nice, on time, helpful and fixed my problems. Will use again.

Mark H.

11/04/2017 12:00:00 SA

Never left a bad review before until now. I'll never use Rooter Hero again. I'd leave 0 stars if I could. Called about 4 pm with an emergency of leaking valves beneath a bathroom sink. On or off...constant leak. Had a pan catching the water. I called and their service tech said dispatch will call back. Dispatch calls and said they'd have someone out between 6-8 pm since it was an emergency. At 5 pm, Dispatch calls back: sorry, can't make it out tonight. What?! How am I supposed to find an alternate @ 5 pm? I would've preferred an honest can't help you an hour earlier! I call service tech back and complain, they say they'll have a manager call me back. Manager calls: we have someone (NOW someone's available!), but can't guarantee what time, we're a 24 hr. company. So I ask if that means I'm answering the door at 2 a.m. for a plumber? They say maybe before 10 p.m., but can't guarantee it. Forget it. Hang up. I call Doheny Plumbing (I'm in San Clemente), they say they'll have someone out in an hour. Rooter Hero then CALLS BACK...we have someone now who can be there in two hours. Me: Are you serious?! You gave me a time, then cancelled, then you had a plumber at anytime of the night, and NOW you someone in 2 hours?? No thanks. I already found someone else. I'm never using you guys again. We'd used Rooter Hero in the past, but honestly, I always found them a little sketchy. Their plumber will diagnose a problem, bring out his big pricing book, quote an outrageous price, then he'll say, But if you want to pay me on the side, I'll do it for cheaper. Ugh. No more. Steer clear of these guys.

Update: Lyndee from Rooter Hero, below, contacts me: how can I make this better? I email back: I dunno, you guys screwed up, you tell me what you can do to make it better. Lyndee: no response in over a month.

Drunkyelper C.

5/31/2016

Had a super quick need to have our toilet replaced and luckily was able to find Ray Elizarraras who was able to come out right away.

He was extremely courteous, on time and got the job done quickly. I've used Rooter Hero in the past and will continue to use them and Ray going forward!

Li C.

09/10/2022 12:00:00 SA

I need my bathroom faucet replaced; and the company reply fast (around 6:30pm on Friday night). on the company ad post on yelp said FREE ESTIMATE; and the dispatch told me that they will charge me $49 to come to my house to take a look. if they are doing the work, that $49 is waved. so that is not truly free estimate if I they did not get the job. anyway, my appointmen is set on 9/10/22 between 10am to 12pm; and the company will contact me before they come. I did not get any phone call in this 2 hours window. once I call the dispatch, no apology or any explanation why they are not show up for appointmen. I was told they will call me back; but so far I did not get any call yet..... bad experience with this compan. the job is not even started yet. I can't image how much better if I use their service..............

Mike K.

04/11/2021 12:00:00 SA

I wanted to add to my review and thank Adam for helping me get the required paperwork to make an insurance claim. He really went above and beyond and I appreciate his help and effort.

Stephanie B.

9/27/2022

They came out to unclog a bathroom drain. The guy they sent didn't even try to unclog, he stuck his stubby finger in the open pipe (valves and drains were being replaced so pipe to wall is open) and said he can't snake it. But for$5000 he would open the wall and replace all the pipes. Nope!! Told him to leave and they charged me a trip charge. He didn't even try! Called a REAL plumber and they snaked it out no problem; $175.00 and the job is done. They are rip off artists, don't trust them.
I have to give a star but it should be -5 stars.

Marilyn F.

6/20/2016

Worst plumbing company ever! Do not use this company. For 33 years I have had my laundry line cleaned out about once a year. I got a coupon in the mail for this company for $77.00. The first guy, Robert, came out and refused to run a line greater than 12 foot in the line that was backing up. Instead he went into a line below it, not the problem one of course. He was not able to clear it. Later, another plumber came out, same company. He refused to even try to snake the line that was over-flowing, he said it would be a waste of his time. Another guy joined him and they talked about my plumbing, looking behind my kitchen drawer, going to the front of the house, talk, talk, talk. Hello, every company before them have come out, snaked the line, and left. I know I have a bigger issue, but I can't afford to pay thousands of dollars to re-do my plumbing. I settle to spend $100 a year to clear the line. I have never been so disrespected by a company to stand in my home and not do what I asked, just clean out the backed-up line. Then the second guy that came out told me I have a 2 inch line in my laundry room. I said no, it is a 4 inch one, the only reason I know this to be true is because the contractor who was building the room came and got me and showed me what he was doing! So this plumber is basically calling me a liar! By the way, they also never said good-by when they left, my boyfriend had to call out to them asking if they had all their tools and asked if they would like a water or soda, at least he was a lot more polite than the plumbers. Then they stood out in front of my house talking and laughing for awhile, so rude! If I could give no stars, I would. Don't waste your time, there are a lot of plumbers on Angie's List that are awesome, biggest regret was giving this company a chance, not once, but twice. NEVER AGAIN!!!!! GRRRRRRRRRR!

Rob W.

8/23/2018

Great service! They made it to my house within 2hrs. No other 24/7 companies were able to provide service until the next day. Not what you need when the sewer is blocked. Very friendly receptionist, and courtesy call 30 min before plumbers arrival. Plumber Nick Chavez did a great job, very professional and clean. These guys are awesome, it's nice to see that there are still companies out there that care about their customers.

Kristy H.

5/22/2021

DO NOT use this company!!!! Plumber didn't even know how to service a hot water heater so he tried to avoid doing it with excuses. Then they had to send out someone else.. They try to sell you services you don't need and use old parts and charge you for new ones. They try to disguise their high prices by selling you maintenance plans but they don't follow up until you realize these plans have expired because their sales people lie. Office people don't care what so ever. Worse company I've ever used, run run run. I only gave 1 star because I had to, should be 0 stars.

Jerry D.

11/21/2018

Had a clogged up sink. Called for help and had a technician here within 2 hours of my call, with a call in-between to let me know the timeline. The technician was professional in appearance and conduct. The clog/line got cleared for the agreed-upon special price. There's was no up-sell whatsoever, although the technician was kind enough to note the there was a better (more costly) way to clean the line should my problem prove to be re-occurring. No complaints whatsoever. I would use the company again.

11/25 update: Unfortunately the sink began backing up again. Rooter Hero fully honored their warranty. The second technician was nicer than the first, if that was possible. Follow-on work was suggested (but not pushed) should the problem continue. I should note that on both occasions the kitchen sink work area was left spotless.

April G.

5/23/2022

Open in App
A G.'s Reviews
1.0 star rating
So, I did not choose this company, my landlord did, so I guess their receptionist doesn't feel the need to provide customer service. I had a 10am appointment and 2 hours later I am still waiting. My landlord contacted this company and provided my phone number, which they called and I provided my name and address. They had my number because the obviously called me to book the appointment. She told me I had a 10am appointment and they would call me before arriving. So at 1030 I call the number they called me from yesterday which was not a local number. It was a 747 area code. The same young lady I spoke with yesterday answered the phone. She had to ask for my address, she said, because my appointment didn't pop up with my number. She said they probably didn't have a technician available at that time. So I asked her to book me an appointment when a technician is available because I dont want to sit here if there is not someone available. Then she said appointments are a two hour window and I said ok, it would have been nice if you would have told me that yesterday. She said she would send an email to dispatch to call me since she could not help me. Then she said I was disrespectful and she was going to hang up on me. So, noon comes and no technician. I call the local company number and was told by a very friendly receptionist that they had called me but no one answered. Come to find out they took my name and address but failed to put my number even though my landlord gave them my number to call to book appointment. So 3 hours wasted and still waiting.

Update, technician came out, looked under the house by accessing crawl space, and the price they quoted was more than what my landlord wanted to pay. Ok, no problem, honestly, I thought what my landlord wanted to pay was super low for the amount of work. The technician seemed to be a bit irritated because he kept calling my landlord but she wasn't answering. So he went back to the location where the crawl space was, I assumed to close it up. He came out and I Told him thank you and he left.

The following day, which was this morning, another company came out and completed the job. The technician asked me if he could use our sink to wash his hands. He stated that there was a white tarp right at the beginning of the crawl space that was wet, which at the time he thought was water. After further inspection he realized it was not water but urine. Looking back, I was wondering why the technician from rooter hero wanted to go back to the crawl space when he was not going to be doing the job. Well I guess he was that irritated. I would have let him use the bathroom but I don't think that was the issue. Wow, the landlord doesn't even live here so not sure why he felt necessary to urinate under my house.

Andrea M.

6/30/2021

Excellent Service: Rooter Hero Plumbing Sacramento Awesome Tech- Brandon Dorsey replaced my garbage disposal and everything is working well. He was fast, efficient, kind and knowledgeable. I'm glad I went with Rooter Hero and thankful for trustworthy service.

Martin S.

12/06/2016 12:00:00 SA

Danny has been out to the house twice now to clear drains and he is friendly, fast and efficient. The bath drain he just cleared had a shampoo cap stick in it. He was able to get the cap out and clear the drain completely. Another plumber tried to clear the drain and quoted me $4,000 to tear apart the walls and access the trap and pipes! Obviously unnecessarily. Rooter Hero and Danny are my heroes today!!

Margarita D.

05/01/2023 12:00:00 SA

My experience with Rooter Hero was great! Gustavo came in and worked in my garbage disposal. i could see he had experience and he resolved my problem very fast . Thank you Rooter Hero !!

Winston H.

6/27/2016

Ray Elizarraras (a.k.a. Rooter Hero) was on time, called before he arrived, fixed my clogged kitchen sink and bathtub, and was very professional! I wouldn't think twice about calling Rooter Hero and Ray for any plumbing issue.

Truly, the only thing missing was a super hero cape!

S. A.

12/15/2016

Called in this morning to schedule a drain cleaning, using their $77 special....in less than 2 hours I had Ray Elizarraras at my door...punctual, fast, neat, informative and professional! 90 day warranty on job done, will definitely recommend to others.

Deborah A.

11/04/2017 12:00:00 SA

Excellent plumbing company--they have the best plumbers around, in my opinion. I have called Rooter Hero on multiple occasions now, and have given them the job of repairing a slab leak on my house (BIG job, very involved). They have always done absolutely terrific and very thorough work. They stand by the quality of their workmanship and their plumbers are skilled, very capable, articulate, courteous, and professional. My last interaction was with Nick (Willis) and Nick (Chavez)--both of these guys are great!! If I were to ever start a plumbing company, I'd want these two to come work for me. I can't say enough good things--thank you Rooter Hero.

Chris H.

11/25/2018

READ MY REVIEW BEFORE HIRING ROOTER HERO...On Saturday morning I discovered the toilet in master bathroom was not flushing...no other sinks, toilets, or showers were affected. I saw the $77 special for video camera and clear any drain ad...I spoke with a scheduler and shared my problem along with requesting the video camera inspection and $77 special...technician shows up 4 hours later and comes into my house and starts saying that this toilet is special and has a unique trap that prevents him or anyone from snaking it...I ask about accessing toilet line from vent line on roof...he says not possible and agasint company policy. Then he tells me he doesn't have a camera and it would not work anyhow...I remind him that I requested $77 special with video camera inspection and he reluctantly calls to have another tech to bring van with a camera ....1 hour later 2nd tech arrives with camera...The 2nd tech suggested adding a main line clean out or second line to clear the master bedroom toilet....cost $4900-$5500 dollars....I felt the hustle coming on...After I insisted that they perform the video camera inspection before anyone digs a 5 ft wide by 5 ft deep trench in my yard...we would need an video camera inspection...the 1st tech tried the roof vent and said camera wasnt going down...I watched the meter on the equipment ...it only went down 3 feet before he claimed the camera wouldn't make it....I got more pressure and 2 nd tech offered to finance the project on credit...I persisted and said there has to be another access point ...what about pulling the toilet andusing camera to visualize blockage? They claimed they shouldn't pull the toilet as sewage would back up....not true and they finally admitted that sewage would not come up in house due to removal of toilet...the cost to remove toilet, $300...expensive but it was what I wanted done....the toilet was pullled and 1st tech wasn't sure the camera would be able to make the bend in the pipe...not true....low and behold about 6 ft from toilet pipe down line...a couple wipes were visible and blocking line...the camera line pushed it free and toilet line and lines were running as normal...I then got 4 estimates ranging from $3996 to over $15,000 to clean and epoxy coat my pipes ....I said I would need to think about it...at this point I was being polite and felt relieved that they only received $377...I am hoping someone will read my review and exercise caution and think first about who you may be hiring....Cheers

Nancy M.

03/06/2018 12:00:00 SA

I am so impressed with the service I received from Angel Castillo. I called and was so surprised that they were able to send someone out within the hour. Angel was professional and fixed the problem in about 10 minutes. I will definitely use this service again.

Brittany V.

12/28/2016

Amazing service!!! A few Saturday's ago, I began the day by throwing a load in the washer & cleaning up around the house before I was going to shower & head out to a family party in the evening. While I was finishing up my cleaning I started to smell a foul smell. I walked towards the bathroom & noticed that my hallway carpet was flooding from the bathroom. The water was coming up from the bathtub & toilet from the sewer with poop everywhere. I was freaking out. So I called my landlord & he called Rooter Hero. Joe, The Plumber, arrived on time. He got straight to the point & told me the problem after taking a look & then called my landlord. I just wanted to shower & make it to my party on time. He mentioned a camera inspection but it wouldn't be available until the following day. (We have a giant tree out front and this is an old house so it was safe to trust Joe's professional opinion when he said there were roots blocking the drainage to the sewer) With that being said, I understood Joe's reason for things getting done for a long term fix but I wanted a fast fix. Joe was very informative about everything and he told me he could still get things fixed immediately until the landlord decided to do the big job, I was so relieved! He popped the drain in minutes, cleaned up the mess in the tub, and even shop vac'd my hallway carpet. It was at an very affordable rate, too! I was able to jump in the shower & even made it on time to my party!!! I was expecting to see a guy show up with his pants exposing his rear & tell the landlord that it was going to cost a fortune to fix. Joe was far from my expectations, he was clean cut, uniformed, and very professional. I could really tell he was concerned more with helping us with our problem and educating us on what was going on rather than just making a quick dollar. He took his time & did not leave until he did what he could to get as much of the crap water out of the carpet as possible, concerned for mine & my children's safety. I let my landlord know how great of a job Joe did & he said he will be calling him back to do the big fix. Thanks Joe!

J L.

12/07/2012 12:00:00 SA

I called Rooter Hero out for a plumbing leak. I don't know anything about plumbing and Rooter Hero sent out Daniel. He came out and was right on time. He was very good at explaining the situation and fixed my leak while being clean and didn't make a mess like the last plumber I had. I was happy and will use them again.

Carrie A.

1/20/2019

Eddie came out on a Sunday with the Rams playing in a sudden plumbing emergency. He was prompt, very nice and fixed all of our problems. Pricing is reasonable.

Rick B.

1/24/2019

EXCELLENT SERVICE AT THE LOWEST PRICE

After our last heavy rain my patio storm drain backed up. It gets roots and mud in it from a nearby tree. Rooter Hero was one of the few companies that would rooter the 3 plastic drain. (Including Mike Diamond who does not do plastic storm drains so don't be fooled by his $99 special) Rooter Hero charged $199 and gave a 90 day guarantee. Other companies would not do a plastic drain or wanted to water jet it for rates from $600 to $1200. That price range makes me very suspicious.
George came out within one hour of my call and was friendly, clean, polite and professional. He cleared the stoppage and stayed to make sure that the drain ran clear with no problems.
I highly recommend George and Rooter Hero. I will definitely call them again.

Yvaine W.

1/19/2021

They will not charge u if the problem could not be solved. And they gave us professional suggestions of further step.

Fernando L.

07/02/2018 12:00:00 SA

This is the second time I am writing a review regarding Rooter Hero; for some reason I could not find my first review. I called Rooter Hero for the $77 drain cleaning. I already snaked the drain line (not main). I had been having water leaks on the floor by the clean out in the garage floor. I was told my Nick C. that they would need a camera to check the lines. Nick W., supervisor, came in and said they would need to break the stucco and jackhammer part of the foundation to get to the leak; in my opinion, that was a lie. Nick gave me a price of $6,688.65 and he said that included my US veteran's military discount. I was under the impression that it would be a major job- I was wrong. Nick W. said that he would be check and supervising while the job was being done- that was also a lie. He did not show up one second. Nick C., who did the job, was not even a licensed plumber, and he had no help. I know because I asked him if it was hard to get a license and after a little prodding he admitted that he didn't have a license. As I watched Nick C. work, I realized that he did not need to break the stucco or jackhammer anything. He could have gone through the garage wall, since the crack was by the cleanout and it was 2 feet from the floor. Since I didn't have the funds to cover the cost because I am retired, I had to finance it for 18 months with no interest. I called Synchrony Financial, and they tacked on an extra $29. I called Nick W. and complained, because the $29 was not included in the contract. He said he would call the office and refund me the $29- that was another lie. Instead, I got two thank you notes and a $50 discount on my next plumbing needs and asking me for a good review. If I can help it, no member of my family and friends will be using Rooter Hero.

Minka H.

1/28/2023

I do not recommend this business. The plumber Gustavo D is unprofessional and has an attitude. I requested he move his work van so my employee can park in front of my house and he refused. I will never use their services again. They are also over priced.. $300.00 for 30 minutes.

Jim H.

10/28/2018

My beef is not with the crew, Oscar, Corey and a few others. They solved my problem with roots and mud in my kitchen/laundry drain line. My beef is with an inflated price for a few hours of work.

I was a financial hero for Rooter Hero. Last week, I felt like a casualty of a loss-leader business plan, which involves drawing customers in by paying minimally for clogged drains until a serious blockage occurs.

The estimated cost of that serious blockage snaps you to attention. Their camera in the drain shows the mud and roots. They remind you of the horror stories of past repairs, involving jack hammers, disruption, and high costs.

For some 4-5 hours of work, one employee clears the drain line of mud and roots and another applies an epoxy coating with a brush to coat over the rupture, using my water and electricity. The internet says it should cost no more than $200 a foot of epoxy lining for drain pipe repair. Mine covered one broken connection and my total bill was several thousand.

So far I cannot complain about the results, just the very inflated price. I would say I subsidized at least 100 $77 loss-leader jobs of clearing drains. As a retired homeowner, I find it a financial jolt for only a few hours of work with a new procedure and tools that simplified a once very messy job that could involve perhaps weeks of work with a jack hammer.

I was contacted by Lyndee representing Rooter Hero and talked to Corey who professionally handled my issues to my satisfaction.

I thank Rooter Hero for a conscientious resolution.

Jim Hoover
Huntington Beach, CA

Fouad I.

9/30/2022

Rooter hero is indeed a hero I mean same day service is almost unheard of nowadays. Our disposal started backing up and it was a nightmare. We started panicking and truly thought it would cost us an arm and a leg but to our surprise tooter hero plumbing was affordable and gave us top notch service fixing our sink in less than an hour it was just calmed us to know we could get fast and efficient service on the same day we called truly this company is just a lifesaver.
The technician was polite and he respected my home by wearing booties so that everything was mess free not to mention he cleaned up after himself.

Gayle P.

11/15/2021

Over the years I have had to deal with drain issues and plumbers and it is almost always a nightmare. Not with Rooter Hero. From the moment I called until Jeremy fixed the problem I felt valued and truly a partner with this company. They were honest and upfront. Our daughter had just come home from the hospital with a new baby. Jeremy was so respectful and kind and made sure that he took care of the issue. I will NEVER use another company. I just really want to thank the person who took the call. The person who updated me on the arrival time and of course Jeremy who went above and beyond. Thank you.

John B.

3/20/2017

After being stiffed by another rooter service I called Rooter Hero Plumbing, based in Montclair, CA.
In just an hour ANTHONY SALAS, representing Rooter Hero was at my door (I had waited several hours for the OTHER service, and THEN they cancelled). He immediately diagnosed my clogged drain problem and fixed it expertly and quickly and even advised me on the proper drain maintenance cleaner.
The charge was totally fair. So, finding the RIGHT plumber is important; for me, Anthony and Rooter Hero worked out GREAT!

Bentley F.

12/22/2018

I call Rooter hero for a kitchen sink clogged. Christian showed up quickly to my door step. He was very professional and honest. Fix my problem in no time . Highly recommended tech Christian to any of your plumbing problems. Thanks Rooter Hero!!!!

Jennifer G.

5/22/2016

We had a great experience with Ray. He came to help us with a bathroom sink hook up. He was kind and professional. He came once and gave us an estimate and then came back to do the work. We were happy and would have him back again if necessary.

Carlos G.

12/07/2011 12:00:00 SA

Last night had a sewage back, called Rooter Hero. and they sent out one of there Drain Techs. Customer service was good and friendly, clean cut, smelled good on time and all that! When it came down to plumbing, here is where i have a problem with this establishment. After attempting and not being able to clear my drains that night, they came back in the morning to inspect the drain lines with a video camera. After a 5 minute video inspection they said i have a root problem and need to dig up the front yard and add a 2-way clean out. Quoted me a price of $2,200.00. I reviewed his proposal and sent him on his way. I called another plumbing company for a second opinion Mikes Plumbing Service out of Azusa. Great Honest Plumber! He showed up was able to unclog the drain in 10 minutes. charged me 175.00 and was on his merry way. Needles to say my expeirince was not pleasant with this company I do not recommend rooter not the hero to anyone. I have never yelped, but i feel that the public should know about the this companies ethics.

*Sorry John i am not a competitor at all. This con art scheme was done at my rental property in Orange County. This was a fact im not making up a word. Also if it was a competitor. why would u return my money for the service call??? Overall your company wont be used cause of my post and you deserve it

Gary P.

03/09/2021 12:00:00 SA

Alvaro took care of a very difficult clogged drain and drain pipe and toilet. He was very professional and diligent and took care of 40 years worth of calcified gunk that took a inordinate amount of effort and skill to finally make clear a solidified blockage. Alvaro and Rooter Hero are highly recommended.

Rose W.

08/10/2023 12:00:00 SA

SCAMMERS!!!!!! We needed our dryer duct cleaned. I scheduled an appointment for a Monday and was told the dispatch department would call me with a time. On Monday, I received a text stating my appointment was for Tuesday. When I told them it was for today they said there were no technicians available. We rescheduled it to Thursday. Again, I was told dispatch would get in touch with me with a time. They never did. I had to reach out to find out if they were even coming. Apparently my appointment was between 8 AM and 10 AM. I called at 9 AM. I received a call from the technician and he said he was 15-20 minutes away and apologized for the delay. Almost an hour later, he shows up to tell me he will give me an estimate. I told him I had a coupon I had printed from their website stating it was $95 up to 6 feet. He came back to me with a quote of $195 stating it was $95 off the regular price of $290. That is not what the coupon says. The coupon clearly states $95 dryer duct cleaning (regularly $195). Basically he was up, charging me giving me a discount. When I pointed it out to him, he read the coupon and then proceeded to twist the wording of the coupon. Additionally, he told me my duct was longer than 6 feet, which after double checking, it is no more than 5 feet and that's being generous. I do not recommend this company. They are very shady as far as I'm concerned. If you have a coupon on your website, you must honor it. It is false advertisement!

Toan T.

9/25/2022

You would think twice when calling this company. I called them for fixing the draining problem in the kitchen. The tech showed up and diagnosed that the drain pipes or sewer pipes might be corroded and suggested video camera inspection. The next day they brought the video camera for inspection. They were not able to perform the inspection since they could not insert the video camera into the drain pipe and they said that the drain pipe is calcified and gave me a quote to repair the kitchen drain/sewer pipe for about $7000 or hydro jetting for $2000. They charged me $300 even though the inspection was not fully performed and has no result and for a little do in 15 minutes. Later I found out that the tech guys did not look at the drain pipe entrance carefully to get the camera properly into the drain pipe for the inspection. I called another plumber to inspect and he was able to clean the drain pipe for a cost of $60. If I rent a drain pipe cleaner from Home Depot I would pay only $50 for 4 hours rental.

The two tech guys of this company are either incompetent or dishonest to their customer. Be careful when having services with this company!

Jeff M.

1/23/2022

Had main drain issue at tenants home in Irvine. Called them at 9:30 AM on Sunday 1/23/22 and Friendly person said no problem would have service person out between 11 AM and 1 PM. I waited and waited, call them to check progress at 1:30PM and they said they would call me when tech was available. Then at 1:50 received a call and was disconnected. Called back and they said could not get technician out today. So Sorry - What are my tenants to do with no water ???

If they would have told me at 9:30 AM that they could not come out, I would have not waisted my day with this company.

I am a property manager with many home I manage, If they do this to me, they will do it to you.

Better off not calling this company

Gary S.

8/20/2011

serviceman chris arrived on time, was very nice, did a great job, charged me the agreed upon price and gave me some valuable information. what more could you ask for?
i was very pleased. i would recomend him and use him again.(ask for chris).[ no, i never met him before that day and he is not my relative]

Joseph G.

6/28/2023

Very surprised to see so many ratings of 1. George and Carlos did great. Communication could be a little better as far as scheduling but overall good job even with one snag.

Mary H.

12/02/2018 12:00:00 SA

Beware!!!!!!On Monday morning the serviceman arrived at my home for the $77 Kitchen drain cleanout. He began to snake the drain and told me there was an obstruction. He showed me the snake tip and said it was soil and that I probably had a broken line. He told me I needed camera view and a hydrojet to clear my drain. $1600! He called his supervisor and set up for the afternoon. I told him I had a home warranty policy but he opined that it would not be covered. I checked my policy and hydro jet was indeed covered. Right away I called the dispatcher and cancelled the $1600 services. My fiancé went out to get the mail and discovered the team was already outside ready to begin! The issue was straighte
On Thursday the warranty company sent out their drain cleaning service. My kitchen was snaked and the drain runs beautifully. Case closed

Adam K.

7/22/2020

*Communication- with Customer service was great.
* Price- Very pricey. I hired another plumber which charged me $275 and cleared out the toilet without breaking my floor or using a camera. This company wanted to charge me to close to $900, break my bathroom floor, use a camera and who knows what else.
* Plumber- very unprofessional, not very knowledgeable and not very friendly.

3 stars were given for an excellent communication with the company's office.

Jay N.

10/07/2020 12:00:00 SA

Eddie arrived quickly!, super fast fixing the problem, very honest pricing us among the lowest rate I previously read scanning various plumbing websites. This man was exceptional.

First experience knowing this company and this man Eddie Thank you!!

Highly recommended.
Felt like 1-2-3 all fixed.

5 Star

Paige C.

05/07/2018 12:00:00 SA

Have been working with an amazing team from this company for the past two weeks. Hired them for what I thought was a clogged toilet, which then turned into a collapsed sewer pipe and the discovery of several rotted out lines. Although a clogged toilet ended up costing me much more, they were extremely reasonable, understanding and timely. Never once were they late and got the job done as fast as they could with great communication during the entire process.

HUGE thank you to Christian who oversaw the project and was here everyday making sure I was updated, as well as getting everything done as fast & correct as possible. I had to be out of town for the two weekends during this project and felt 100% comfortable with them coming to work. Great group of people!

Whether you need a simple or complex repair, do not hesitate to call these guys!!

Jordan V.

1/28/2019

Please note the special they run is extremely limited in service (check the disclaimers). However, Jim came and unclogged my drain. He provided great service. Not sure how pricing compares with other Plumbing services, however I appreciated the service and professionalism.

Barry F.

12/22/2021

I called Rooter Hero at about 11 a.m. on a Wednesday morning. After giving my information to the phone representative I was told a scheduler would call me back in a few minutes. 10 minutes later the scheduler called me back and said they could have a representative at my house at 12:30 p.m. at 12:30 Sharp field technician arrived and had my shower drain completely fixed in less than 30 minutes. The fees were very reasonable and the service was outstanding! In the future Rooter hero will be my first call for all my plumbing needs.

Nancy R.

6/19/2014

A wonderful experience with our Rooter Hero Plumbing tech Dave D.! He got right into the problem and was able to SHOW why we had blockage in our plumbing lines right away. He was timely, experienced, tidy and professional all the way~ And he was dressed in professional attire and didn't have any bad smells about him lke some plumbers do!
We also were able to use a coupon for a little discount on our bill!
Great job Dave D!
Thanks again!
Nancy and Tim
Costa Mesa, CA

Chad N.

09/09/2018 12:00:00 SA

George Zavala was awesome.

Super friendly, fast and efficient.

Had a clogged sewer line in my home and he fixed it ASAP.

Was at my home within 30 minutes of calling and finished everything in about 30 minutes.

Would highly recommend to anyone.

Ellen K.

12/17/2017

I called @ 818-301-1415 on Sun around 5 pm, & the tech Christian came out about in 30 min. which was great. But he said he needed to go into underneath the house to look at the problem & had to charge $120 just for that. I didn't have any other choice but let him do that just to find out that the problem. & I was told he couldn't fix it since he didn't know how to do it after waiting for his boss to respond to his question, but his boss never replied. So I let him go after 2 & 1/2 hrs since it's getting too late on Sun. & I had another company came out & fixed the problem within 30 min. after calling around 30 companies. Anyways, don't hire this company who couldn't say they could not fix it until I had to confirm & let him go after 2 & 1/2 hrs without saying sorry but with an attitude.

John D.

3/29/2021

Ivan T. was so friendly and extremely knowledgeable about the drain. Another famous diamond company quoted me $100 on the phone and upped it to $250 once they arrived. Ivan did what he promised so quickly he was done before I had a chance to see what he did!! Call Rooter Hero and insist on Ivan.

Crystal H.

03/08/2021 12:00:00 SA

I have been having the hardest time finding a plumbing company who calls back or is in our budget. I found Rooter Hero from an ad in the mail and so happy I found them. Their customer service is great and was able to send someone the same day. The plumber Sal who came out was professional and super sweet. We have finally found a company we will continue to use. I highly recommend calling Rooter Hero. We are very happy customers.

Susan R.

11/12/2017 12:00:00 SA

We had a true plumbing emergency on a Saturday afternoon (two toilets simultaneously backed up resulting in a volcanic eruption of epic proportions). After calling several companies who quoted a minimum $250 just to show up, we found Rooter Hero who was polite and professional on the phone. Jaime and his crew showed up in an hour, fixed and diagnosed the problem, which required three subsequent visits entailing working in the crawl space underneath the house, cutting out the 50 year-old corroded cast iron pipe, retrenching and installing 70 feet of new pipe. Jaime and his crew were prompt, professional and understanding and did a great job for a reasonable cost. We had complete confidence in Jaime who had a difficult and unpleasant job. We'd hire Rooter Hero again without hesitation.

Debbie B.

4/15/2018

I am totally blown away by the responsiveness and kindness shown by George Zavala, Service Partner, Rooter Hero Plumbing! First of all, I had a total remodel 2 years ago, with all new plumbing and appliances. This morning, I found a flood under my kitchen sink. The water appeared to be coming from the silver ring above the garbage disposal. I called 2 plumbers and got voicemail. I called Rooter Hero and talked to a sympathetic person, who fit me in for today - a Sunday! I received a text confirming my appointment, and a phone call saying George would be here in 30-45 minutes. George was courteous, professional and knew his business. He determined the garbage disposal fitting was loose, and also found several other fittings under the sink that were loose and/or installed incorrectly. George tighten up and fixed everything under the kitchen sink, and looked under both bathroom sinks (to make sure I had no forthcoming leaks). He did not charge me for the service call. I have had Rooter Hero perform work before (massive rootball in my sewage pipe and simple problems), and I highly recommend them. They are honest, fair, compassionate and most importantly they are good people.

David B.

4/16/2016

Only plumbing company that was able to come out for a very reasonable price on a Friday night for a Kitchen sink clog. Ray Elizarraras, our plumber, was super helpful, knowledgeable, friendly and even came back the next day to finish the job with no extra charge. Would highly recommend Ray and this company for any plumbing issue.

Jorge Q.

11/20/2017

Special thanks to Jeremy Martinez for his wonderful client care service,out the Montclair Office. I will be recommending Rooter Hero to friends and family.

Lanita F.

09/07/2016 12:00:00 SA

The quote was fair (and I received estimates from four other companies). The job was well explained and finished on time with as little disruption to the premises as possible. Special thanks to Ray who provided the estimate and kept checking back to make sure everything was done right and on time.

Ric W.

7/17/2019

This is based on the female dispatcher that could care less about my business. I don't know her name but she has a very high pitched child like voice. Her attitude just lost a future customer. She literally didn't care if I used a different plumber. I'm pretty sure any business owner would hate that!

Weds 5:30-6 pm
7/17/2019

Edit-
I don't know how you can't find my call in your system when I had an appointment. At least I was told I had an appointment... (the one I canceled because of your dispatcher).

Dexter S.

4/25/2019

Eddie did an excellent job with the drain in the shower and unclogged the sink. Will call again if needed service!

Dean B.

12/17/2016

We were very pleased with the service we received from our serviceman and the quality of the work he preformed. He was very professional and knowledgable. He diagnosed the drain problem and explained what needed to be done. He cleaned up after the job was completed and even ore booties inside the house. I would recommend Eric Martinez and this company for any drain problem you might experience.

Renee A.

01/04/2017 12:00:00 SA

We had a plumbing emergency today and called another well known plumbing service who said they couldn't do anything until Friday...what! So we found Rooter Hero. Crystal provided great phone service and sent Jim F. Out to see us. What a polite and professional guy! He explained everything, listened to our concerns and fixed the problem. He was awesome and so personable! After efficient service and great conversation about Country music Jim left and we felt like we made a friend and have a new permanent plumbing service. Thanks Rooter Hero...you Rock!!

Derick S.

07/02/2020 12:00:00 SA

David provided a professional, excellent and fast service. He got my shower up and running within a couple hours and even took the time to explain his repair process.
I have several jobs that family member will be needing help with. Ill definitely be recommending David and Hero Rooters.

Aaron S.

03/06/2018 12:00:00 SA

Today was the second time we've dealt with Rooter Hero and this was the second time with great service. Chris Y came out to check on our tankless hot water system and gave a frank, honest assessment of the situation. He showed up on time and seems to know what he's talking about. I wish all contractors could be so professional.

Derek V.

7/23/2023

Had them out three weeks prior to another location property did a $75 drain clean very happy put them down on my list of referrals for plumbers. Called them out for another job and was quoted a rip off price of $2100 to fix a job that was told could not be fixed. Used a local handyman who replaced it with a standard part from Home Depot charged $139 including parts . I will never recommend this company again. #ShameOnYou.
Pablo and Christian shame on you trying to rip off elderly clients !!!!

Meta R.

5/26/2020

Our tenant had a situation one night where the two toilets, a shower, and a bathtub began filling with sewage. He called Rooter Hero Plumbing and George Zavala came out to assess at the situation. George had to pull both toilets and tried to clear the lines that way, but it did not work. He got our tenant water, which was greatly appreciated, but the job was not as simple as that. Then next day George explained that the problem was in a sewage line filled with roots in the front yard that was blocked. Corey Carroll came with a camera to pinpoint the blockage and showed us exactly what the problem was. He showed us the roots and also the parts of the line that were clear for comparison. We were told exactly what needed to be done to clear the lines as well as what the cost would be. There was no pressure to proceed with the work. George had to dig a deep hole to access the sewage line. He put up 'caution tape', called for a City inspection to keep it 'legal', and when he was done, we had a much better configuration of the line for clearing than we originally had. Throughout the work, George sent us photos of the work - from the beginning to the end. He said they were for us and also in case needed photos to file an insurance claim. If I had questions, I would text him and he always got right back. What began as a bad situation was made better by the quality of work of George Zavala at Rooter Hero Plumbing. If I could give more than 5 stars, I would.

Carolyn W.

2/16/2012

Rooter Hero, you are not my hero.

Like some of the other yelpers, I found them through a mailer special of $69. Our sink was backing up. I have a baby. I can't have my sink backing up.

So the technicians comes out two days after we call in an unmakred van. Minus one point. He asks if we are on a slab or if there is a crawl space. My husband tells him we are on a slab and he still asks if there is a crawl space. Really? Minus another point. Well, the tech tries to snake the drain can't get the snake very far down, like 7 or 8 feet. Well, my husband already tried that. So the tech decides to call his supervisor so they can use a camera. The techs don't carry cameras? I thought that was pretty standard now. Minus one point. Well, he waited around for over 3 hours for his boss to come. His boss was coming from Long Beach. It doesn't take 3 hours to get from Long Beach to Anaheim Hills on a Thursday at 10:30. Minus 2 more points. After 3 hours we call dispatch and they say the supervisor just got there. Finally. The supervisor basically says that there is grease in our drain and the tech needs to snake it out. The line is smaller than normal, like 1 1/1 instead of 3 or 4. Well, the tech was hitting a corner and needed help getting the snake past the corner. Really, again? Minus 3 points. We asked what we could do not to have this problem. Besides running the water longer, he suggested some tablets. But yet again, he didn't tell us specifically what brand and where we could get them. Minus another point.

I don't see any plus points up there. My search for a great plumber that knows what they are doing will continue.

PS Rooter Hero Please train your employees. Me, a female who has never snaked a drain, knows that there is no crawl space in for a house on a slab.

M H.

11/08/2020 12:00:00 SA

Rooter Hero...To the Rescue!!!

Called early on a Monday morning...Eddie Hernandez arrived at 9:00 AM !!! First call of the day...first call of the week. We have used Rooter Hero since we moved in three years ago and were facing years of plumbing neglect by the previous owners. Each and every a Service Technician has come to the house they all exemplified top rated professionalism and all have been very knowledgeable.
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Eddie's visit to the house was top notch. He let us know he was on the way and arrived as expected. We did not have to wait around all day. He got right to the problem and came up with a solution to resolve the issue. He was in and out in a jiffy leaving no mess behind. Eddie was very pleasant too and I would recommend asking for him by name should you call.
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Thanks Rooter Hero for being our go to plumber.

Scott S.

11/15/2015

Scheduled for them to come over between 12-2 today. They called around 11:30 to say it would be 2-4. Then they called again at 3:30pm to say it would be between 8-10pm and asked me if that would work. Let me think about that....Uhhh NO. There was no good reasoning given. After all the city isn't flooding!. As far as I know they just grossly underestimated their staff or their time. Either way...I'm not impressed and will not be calling for help in the future.

Aspen A.

01/03/2018 12:00:00 SA

*This is for the service tech Chris Acevedo* Chris came over promptly, was so professional and courteous, explained everything and showed me extra tips and tricks, and went above and beyond in his service, doing more than he needed! He cleaned up after himself so well it was better than before he came, hah! Very rarely have I been left feeling the need to go on Yelp and rave the second a serviceman leaves my house, but this called for it! I would give more stars if I could.

Bill T.

11/25/2015

We had a bathroom sink that wouldn't drain. I tried liquid plumber, but that wasn't working. So we called Rooter Hero, and Ray Elizarraras came out. He cleared the problem quick, and he said since it was so easy that he'd only charge half of what they quoted over the phone. Ray was on time, extremely polite, and then he gave us a discount because it was too easy for him to fix. You can't get better service than that. I've already put his number in my cell phone- if we ever have another plumbing issue, he'll definitely be the guy we call. Thanks Ray and Rooter Hero Plumbing!

Holly P.

05/05/2014 12:00:00 SA

I've used Rooter Hero from everything to fixing an old, leaky faucet to a complete re-pipe into the city system. Their technicians are polite, punctual, and knowledgeable. Tony quickly diagnosed my current problem and fixed it promptly. I'm happy!

John M.

02/11/2023 12:00:00 SA

Negative star if there is one. Long story short, Set up an appointment early morning and was told technician will arrive around 12-1. Called them back at 1, was told technician will be here at 2. Called them back at 2:30. No response. Morale of the story, if you value your time and need things done don't waste your time with this company. erwinme

James P.

06/12/2019 12:00:00 SA

Had a clogged drain serving the washing machine. Eddie made numerous attempts to snake out the drain but to no avail. He suspected the P-trap (in the wall) was clogged. He called his boss to consider and review our next step. Wall would have to be opened up and the P-trap and serving pipe would have to be replaced. Quoted almost $4000.00 and approx. 1- 1 1/2 days to complete. Drywall replacement not included.
Since I was leaving town the next day, I indicated that I would have to wait until I returned before proceeding. Eddie was most professional and knowledgeable and agreed to wait for my call.
Upon returning home, I contacted another plumber for a second opinion. Work was completed in a little over an hour and cost less than $200.00 I replaced the drywall.
Humm, $4000.00 vs $200.00, and1 hour vs 1 day. What am I missing?
I hate to think that because I'm a senior and we live in a nice house that the price quoted was influenced.

John D.

7/19/2017

We're happy to report that after a truly disappointing and frustrating experience with two other plumbers in connection with the repair of our toilet (one was very negligent and unprofessional and we terminated his service immediately and the other did not even show up at the appointed time), we finally contacted Rooter Hero (RH) and they assigned JOHN DONAHOO to the job. John was absolutely awesome. Not only did he fix the problem (in resetting and securing the toilet properly and permanently) in record time and at a fair and reasonable price, he is very competent and a consummate professional. What we appreciated the most about John is the fact that he is very friendly with the right mix of energy, passion and positive attitude and you could easily tell that he deeply cares about delivering exceptional and high quality customer service -- which he did for us. Thank you John and we will not hesitate to contact RH again (and request John to do the job) for any of our plumbing needs and we would highly recommend RH to our friends, colleagues and neighbors.

All the best,
John & Lillian D.

Ross H.

5/22/2023

I used Rooter Hero Plumbing & Air to unclog my shower drain. They sent a great repairman named Bryan Syre who quickly cleared the drain without any delay.
He was friendly and very professional.

I am very happy with the job done and would recommend Rooter Hero Plumbing & Air

Paul R.

6/29/2020

Very nice, knowledgeable, punctual, and COVID prepared with mask and foot coverings too. Quick service and fixed the problem. Quick response for the initially inquiry as well! Would definitely recommend.

P G.

12/10/2016 12:00:00 SA

Joe Ramirez is an incredible machine-- the kind of old school plumber who thinks with his mind to investigate the SOURCE of the problem, and not just give you a quick fix. We had a toilet overflow issue onto the mainline-- Joe came out on time, did a beyond thorough job. He walked around the whole perimeter of my home to double check no other leaks, opened up the mainline, was able to kind of find the source-- and is coming back tomorrow free of charge with another technician to solve the problem. I went with rotor rooter a year ago for another shower issue--- they price quoted me $7000!!! My husband and I just went to Home Depot instead and fixed it for 40$ worth of tools. I almost didn't want to call another rooter company bc of these guys who get paid on commission without any background in plumbing. Gotta tell you, glad I called rooter hero, they are not like the rest. Joe is incredible. 77$ for so many hours of time and effort! And he has real plumbing background.

K H.

01/10/2020 12:00:00 SA

We need a toilet unclogged, Danny arrived on time and had his tools in hand. We were delighted with the quick and through fix to the problem. Will call Danny again, Hope Danny gets this note as there are several Rooter Hero Plumbing outlets in Orange County.

Bipin M.

05/04/2019 12:00:00 SA

5 Star rating for 5 star service by Eric from Rooter Hero team. We had a drainage issue with our kitchen sink. We reached out to Rooter Hero on Saturday evening.

Eric promptly responded and was able to come in within 2 hours to help us with the drainage issue. He was very thorough in explaining the issue in detail. Our plumbing was blocked by some heavy grease and we tried several things, but ultimately a professional is a professional. Eric quickly snaked the blockage in our piping and kept the working area neat and tidy throughout the process.

We highly recommend him, and will be working with him for some future plumbing work.

Koral V.

07/06/2021 12:00:00 SA

Horrible customer service. In the past I've had a technician come out several
Times to fix a simple sink garbage disposal. It was so simple now.

I gave them a second chance and called them out once again for a simple pipe to turn on and now it's leaking. It's been leaking since they left so when I called to have someone come out ASAP a miserable woman named Cassandra who claimed she is the manager refused to send someone today meanwhile it's only 1 pm. as you can see in the in the screen shot below - Shortly thereafter, customer service reached out stating via text that she is not a manager and that someone can come out today. Cassandra lied and made it personal and didn't want to send someone out on purpose and also lied about her position and didn't escalate me to a manager when I asked stAting she was a manager.

I hope it's very clear that this company hires miserable people as employees and their techs do a bad job and then they do a favor to even send out to fix the mess they created.

Donna S.

6/29/2011

No one wants to have to call a plumber, but if you do I recommend Rooter Hero. The tech explained the problem completely and gave us a couple of options for dealing with it. We felt relieved that we got someone who was knowledgeable and really helpful. The problem was totally taken care of and it didn't break the bank!

Rich L.

10/04/2022 12:00:00 SA

They tried to rip me off. I should have known when they wouldn't quote me a price to replace my hot water heater over the phone. They showed up and quoted me an outrageous price of $4800. I asked how much the water heater was and they said $1200. (This is also too high but not my main complaint). I asked how they could possibly justify $3600 in labor and they said they needed to make a profit. I asked them how long it would take to replace it and they said it would take two people almost eight hours. Complete lie. Another plumber came in and replaced it by himself in two hours.

Tamara B.

5/26/2022

I was having an issue with the plumbing in my home. I called and was a little hesitant about using their service. However Lou called me and was very professional over the phone. He set my mind at ease. Then when Kaileb showed up sooner than expected I was happy. He was quick professional and pleasant. Definitely would recommend

Darren M.

07/01/2019 12:00:00 SA

We had George, David, and Alfred come in and do some work on one of our clean outs. It became more of a hassle than we originally thought, but these guys were pleasant throughout the job, and very professional and courteous. They do great work and left the work area cleaner than when they started.

Amber H.

10/12/2020 12:00:00 SA

I moved into a commercial building and the toilet over flooded twice within a two week span. George with Rooter Hero thoroughly inspected the issue and gave me a timeline of how long the job would take and exactly what the problem was. He was prompt, efficient, and tidy. Very professional and I would defiantly use the company in the future and recommend this company. I was very pleased with the service.

Jim S.

07/02/2018 12:00:00 SA

Had a plugged kitchen sink. Heard about Rooter Hero on KABC Radio any drain $77.00. They arrived within one hour, cleared the drain and charged $77.00. They made some suggestions about additional work with no pressure whatsoever. They were great. I would highly recommend Rooter Hero for any of your plumbing needs. Fair price, no high pressure.

D K.

6/21/2022

We had a kitchen clog. We called this company as I believe we had used them for a previous clog. Michael Irvin was the plumber who came to our home this past w/e. After 3 hours at our home, he was not able to unclog kitchen sink. After troubleshooting our 40 year old property piping, Michael and Jerry determined that our iron cast pipes were corroded and full of grease/charcoal looking guck in our pipes! Had I not seen them, I'd be skeptical. Took them 3 days to. Clog with a hydro-vac system!

Michael lacked professionalism and did not have the communication skills to address the issues. He was rude and argumentative with me, homeowner, confrontational and got me very upset. They all needs customer service skills and trying. After $2300, the clog was fixed and I was applauded they charge their $77/unclog fee.
Took them 3 days to. Clog with a hydro-vac system!

Mai J.

11/11/2022 12:00:00 SA

My house had a clogged problem with the toilets and the water is backing out of the shower. Call 5-6 different plumbers, but they all went to voice mail. So I called them and they sent out a technician 10 minutes after I called. When Chris, the technician, showed up, a few calls were made and he got to the problem. The experience was good. Overall it took around an hour and a bit more for the job, and I paid $300 for the job. Pretty much the only company that would do the job that day with a response.

Melanie L.

04/07/2023 12:00:00 SA

I highly recommend Rooter Hero! Staff is very courteous and they care about their customers concerns. Everything was explained in detail before job was started. They are professional and courteous. It rained most of the time while they were here fixing a major sewage problem! Jim Fisher came out as well as other staff members despite the horrible weather! I felt so bad for them working in the rain, but they knew I needed this job done immediately and so they continued! Thank you Jim Fisher and Rooter Hero for a job well done!

Jamie M.

04/12/2023 12:00:00 SA

Rant! DO NOT use the business ROOTER HERO!! They tried to price gouge me. Since this happened, I asked around and know of two other people they have done this to. They have good reviews on Google, but they are not from the Martinez location. They were trying to overcharge me $5,000. I feel obligated to write this because I think it is disgusting what they are doing to people. Please get competitive quotes regardless of how urgent your plumbing need is.

Karen C.

7/31/2017

Jim Fisher (service partner) with Rooter Hero arrived on time and was very pleasant and professional. Upon initial quote for the work to be performed, I had reservations, but Jim promptly called his manager to discuss further. We had a brief discussion and came to an agreement that suited everyone. Jim removed and replaced my garbage disposal very quickly and left the area nice and clean. He was a pleasure to deal with. Thanks Jim.

Chris D.

4/22/2016

Had the opportunity to have Jorge M. Stop over to take care of a clogged bathroom tub, he was tenacious and went above and beyond expectations to get it all done. Pricing was fair, great attitude, good explanation, and even offered to come back to run a camera to tell me where issues might be. He and Dan G. arrived and showed me the line via camera. They gave me some pricing and gave me options for the repairs which I declined since my general contractor was responsible for the repairs.

Thanks gents.

Aline Y.

09/06/2016 12:00:00 SA

Larry did a great job. He showed up when committed on both a Sunday and a Holiday. The garbage disposal with install was more than market but it was an emergency and a holiday. We will use again. Update turned on dishwasher and have a flood! Install either damaged or did not complete all the links. What a mess

Lore G.

12/02/2022 12:00:00 SA

I would not recommend that company.
The way they left the walls is terrible.
They said the repair of the wall would be included in their estimate. The walls
look like an amateur tried to do something and failed.

Gabriele F.

1/15/2019

Just said goodbye to two of the nicest, professional guys. Jose and Scott came out for a basic drain cleaning and to perform a diagnosis on another, more complex issue. Both arrived on time, showed care and respect for our home, and spent their time carefully explaining needed repairs. Many thanks for taking such great care of us!

Highest of recommendations!

Danielle J.

12/23/2022

My mom is currently having work completed on her property and looking at the reviews, i am concerned that they lied and miss represented the truth to get her to dig up her living room and back yard to replace a busted drain pipe. I've told the technicians a few times thay I felt they had lied but by the time I realized we may have been told something that was outside of the truth. It was too late, there were already massive holes in the concert foundation. Long story short, always get a second opinion and never feel like you have to sign a loan on the spot. I know that they took advantage of my aging mom and while I was there to try to help, the truth was missr representEd. I don't believe thay there was a need to dig up the concert foundation inside of my moms home.
Now i am just praying they put her home back together the way it was supposed to be.

Kevin C.

12/29/2016

Wish I could remove the star and give them ZERO. So I get messaged that they were sorry and would like to help, gave them my info and no response. So I still have a carved up garage thank to these scammers

Danielle V.

5/30/2016

Holidays are never fun to have a plumbing problem. Fortunately Ray Elizarraras was able to come within an hour of calling. He was courteous and extrememly helpful. We are so glad we found them!

Joe F.

11/20/2018

Called at 10 am with clogged kitchen sink drain. I had already tried plunger and 15ft snake myself with no success. They sent a technician in less than 2 hrs. The tech, Darren, did a fantastic job. He was professional, courteous, careful to not get house dirty, and he resolved the problem with a bit of troubleshooting and the right equipment. The company honored their $77 coupon. I am a very satisfied customer. Darren is an asset to the company.

Michelle G.

6/27/2019

George Zavala, from Rooter Hero Plumbing in Anaheim, Ca just came and fixed our drain-to-street clean out, and our inside tub. Exceptional service and MOST excellent customer service skills, which is always an enormous deal to us. Thanks so much! The Gordon Family.

Mike L.

4/26/2019

Nick Chavez came out and took care of our drain problem quickly and efficiently. Nick was clean, courteous, professional and is a credit to the company. Highly recommend Nick Chavez and Rooter Hero and will definitely call them again if I have plumbing issue.

Henry W.

4/22/2012

The technician Chris arrives on time and provides quick service to solve the kitchen sink clog problem. He also give us some tips to prevent the issue from happening again.

Highly recommended.

Michelle S.

10/06/2021 12:00:00 SA

I would highly recommend Albaro Garcia as a plumber with this company as he was very nice and knew exactly what needed to get done! Thank you again for fixing our plumbing issue!

Lorraine P.

02/04/2019 12:00:00 SA

Thank you Eddie! Prompt, friendly and efficient service. Clogged drain was fixed in no time with no problems.
Excellent service that I will use again.

Dennis E.

12/12/2018 12:00:00 SA

Eddie was prompt, courteous, and efficient. Got my drain cleaned and flowing smoothly. I will ask for him if I need such service in the future

Ed T.

11/29/2016

I contacted rooter and they send Ray Elizarraras.
I definitely received 5-star service. Very professiona,l good attitude and explained my option with my problem with my water heater.

Eric C.

5/21/2020

Just a quick review to say that the guys at Rooter Hero are about as good as the come. Helpful, hard working, friendly, courteous and honest about the work needed to be done. In particular... George is amazing. We had some serious drain issues and George put in the complete time and serious effort required to make the job a success. All along the way, explaining what was being done and what needed to be done. As expected, if I need future plumbing work, I will call George back, as he was great!
Thx again! -E

Douglas J.

1/16/2019

Can't believe the great service we got from Rooter Hero.
Made a call and within two hours Jose shows up with a big smile and cleared our drain in 20 minutes.
He was friendly and clean. Made it a point to put on his boot covers when he came into the house.
Ask a lot of questions to try and isolate we're the problem was.

Thanks Jose, thanks Rooter Have.

Susan G.

08/12/2023 12:00:00 SA

From the very beginning, Carlos had a positive attitude and wonderful sense of humor which helped me deal with my stress dealing with the back flow of the 2 toilets and showers in my home. Carlos was been very careful to protect my home and keep it as clean as possible as he worked on the pipes under the toilet. He made sure to find a way to do the work without damaging any of my newly remodeled bathroom. During the whole process Carlos kept me informed on what was happening and was willing to answer all my questions. I greatly appreciate all of his hard work to fix my major plumbing problem! I strongly recommend Carlos and Rooter Hero Plumbing!

D N.

3/30/2020

As others have left feedback, this company is a scam. Suggest everyone read the reviews and be cautious before hiring this company. My call was for a PVC elbow drain that was leaking at the fitting. They wanted to charge me $3,600. I called a second plumber, who charged me $330. Its sad when a company tries to take advantage of people. Especially sad during the COVD19 crisis.

Louise F.

10/19/2015

Terrible! This company will prey on emergency situations to charge outrageous prices. Their technicians only do minimal work...the guy said he couldn't take off the toilet to snake the line because it would flood the floor. Really?? Our REAL PLUMBER was able to do the work with the right equipment. Rooter Hero said we needed a clean-out line for $3,000-4000. Also not true. They state they are a 24/7 company, yet when we tried 7 times to call them on 2 different advertised numbers to cancel their supervisor, we only got a recording and couldn't leave a message. Both times we attempted to use this company, their technicians said their credit card readers were not working for payment. Hey!! guess that eliminates the clients stop payment protection from the credit card company. Don't be a victim of overcharging for an emergency plumbing problem, sit on a bucket or use the neighbors toilet until you contact an honest provider. I will never call them again!

Judy J.

6/19/2015

Completely satisfied with Rooter Hero's response to a plumbing emergency the same day we were having a dinner party for 30 people. The scheduler moved things around to get someone out earlier in the day. Bryan and Sean were polite, competent, and explained how to avoid the problem in the future.

Cynthia S.

4/17/2014

This company estimate was 3 times more than what I paid, seat replacement for leaking shower head their estimate was $361.00, I went to Harry ' s plumbing & drain los Alamitos and was charged $100. 00. Unless your Rockefeller, I would not use them.

Jonathan T.

09/06/2017 12:00:00 SA

Ray Elizarraras has serviced our plumbing issue twice in as many days. Both times he has been professional, explained his guidelines as provided by employer and landlord, and has been personable, friendly, and efficient with his time. We had a parade of deliveries and contractors working today, and Ray did his work and was a pleasure to have over to provide service. I can say I am quite satisfied!

N T.

4/27/2016

!!!BEWARE!!! !!!BEWARE!!! !!!BEWARE!!!

!!!PRICE SCAMMERS!!! !!!PRICE SCAMMERS!!!

Ok, now you've been warned. If you proceed with these price scammers, you're a bigger fool than I almost was.

Here is the story behind the price scam they tried on me.

The tech, Robert, came out to my house on a Saturday to clear a bathroom line in my house. I also asked for a camera scan to see the cause of the repeated blockages under my house. They found that the cast iron pipes under my house had begun to rust to the point that they needed to be replaced. They showed me pictures, inside and out, to verify the problem.

They said a power wash may help the situation at least until I could decide on the replacement of all pipes under my house. At this time, they also verified that my cleanup needed to be replaced in order to accommodate a proper power washing. OK. Seems like a reasonable problem. It was a Saturday, and they were prepared to do the work immediately for $4,595.00. Seemed really high, but I couldn't use the bathrooms, even temporarily, without the cleaning. (After the power wash, solid waste still blocked the pipes in all but one bath.)

So now, I needed the pipes replaced in order to be able to pass solid waste through the pipes. Their manager, Daniel, presented me with a price of $41,475.00 to replace the pipes. YES, $41,475.00. (I must have looked really stupid.) I refused the work so I could get other prices.

Three days later, I received a call from Daniel, stating that he had made a mistake on my proposal. The correct price should be $24,750.00. Wow. Still very high. I continued to get pricing from alternate plumbers, as shown below:
$5,275.00 The Family Plumber
$4,700.00 Care Plumbing

OK. Now I am really upset. Why are TWO competitors nearly $20,000.00 less? My service tech called a day later to see if I was ready to proceed. After I told him of my pricing, he got their Operations Manager, Nick, on the phone. Nick stated that he'd be able to do the work for $7,000.00.

I have been in construction for 44 years and have seen all sorts of scams. This is one of the best I have ever seen. They keep in contact hoping that your desperation will get a signed contract for outrageous prices. There is no way you can make an initial pricing error of $16,725.00, and later come back again lowering your pricing by $34,475.00 and call yourself reputable. I will say, their crews are very polite and courteous, just like the TV ad. But, I feel that is all part of the scam. They are trying to build a relationship of trust and confidence, so they can scam you with the pricing.

I used 'The Family Plumber' because they were local, and I've had them do work at my house in the past. The job was finished as scheduled and is very, very good. It is nice to have my plumbing working properly once again, and to have an extra $36,200.00 in the bank.

So take my advice. Call someone else!!!

!!!BEWARE!!! !!!BEWARE!!! !!!BEWARE!!!

!!!PRICE SCAMMERS!!! !!!PRICE SCAMMERS!!!

Judy N.

8/20/2013

My experience is similar to other's who have used Rooter Hero. They were called out to clear a plugged up drain pipe. They said that they were unable to clear the line but they proceeded to check the whole system for clogs and leaks.
They recommended replacing all of the 60 year old plumbing lines for over $20,000. I said I would get a second opinion - then the price came down. He kept recommending less expensive alternatives each time I said I would get a second opinion.
His final offer was $1,400 to put an overflow valve in the front yard.
We called a local plumber who was able to clear the pipe and would put in the overflow line in the front yard for less than the $1,400. He said there was no way they could check the lines with a camera for leaks if the pipes were clogged and that I should ask for my money back.

love i.

12/13/2017

Well what it started off as a simple plug in the shower and toilet drainage problem. But I am so glad rooter hero found out that we had a bigger issue at hand. Our house had a major root damage happening in our clay piping through our sewage line. And It needed to be addressed ASAP before it became even more of a problem. About five years ago, we had a problem with roots being in our clay pipeline and I thought it was all fixed but I was mislead And now we were having the same problem that we did five years ago. Where the drainages are going down slowly and having a foul smell. rooter Hero showed me the damage caused by the roots and showed it to us through their cameras. They explained exactly what they were going to do to fix the problem. With no hassle and lies. There were flat honest. So the root eroding into our clay piping that goes under the street they suggested using new technology to replace the clay piping structure with another method called I believe called ballooning. Where a plastic pipeline is replaced inside the clay structure. I am so glad to know that we will have no more root problems. I definitely recommend having Ray elizarrara As ur technician and nick Willis. They walk me through the process and took enough time and patience to make sure everything was done right. Ray has gone and beyond call of duty. The whole crew behind this big project were great. Thank you for a great service.

Chris A.

5/17/2019

A great honest, friendly, knowledgeable, reliable and loyal Plumber makes all the difference in the world. That Plumber is Rafael. I will definitely request and recommend Rafael to All my Family and Friends. He worked with my busy schedule and was very professional and takes pride in his work. He installed a new faucet for my kitchen sink and did a very nice and neat job. Keep in mind my old faucet was a mess, it was leaking all over the place. The faucet was 18-20 years old and so were the drains if not older. Rafael had to remove all the old stuff and he also had to replace very old parts underneath the sink and only charged me 20.00 for the extra and unexpected work. Rafael gave me an estimate and he honored the price and only charged me an extra 20.00 for the added work. Rafael works hard to get the job done right. He's a no nonsense Guy and he works all hours of the day and evening, too. Thank you so much Rafael for a job well done and installing my beautiful kitchen faucet and updating all the old plumbing . It looks awesome! Thank you Rooter Hero for sending me Rafael.

Online P.

11/09/2022 12:00:00 SA

Don't trust their introductory drain declogging offer. It's a scam to get in your door so they can upsell you on their more expensive hydro jet (which was quoted at 18x more than the offer).

When the plumber came, he asked a few questions and without even touching the my kitchen sink he started upselling me on the hydro jet. I asked him to at least try with the snake. He threaded the snake with minimal effort. The moment I got called away, he pulled it out, said he couldn't get past the blockage and told me I needed to use the hydro jet, which would be in the thousands of dollars.

The tech charged me the advertised price for declogging even though he didn't unclog the drain, because it was a service fee.

The second opinion I got, showed up 2 hours later, threaded his snake with all his strength, worked the site of blockage for an additional 10 minutes to make sure he got the grease out and that it wouldn't reclog and left within half an hour.

Jessica K.

4/29/2021

Excellent service. Polite & professional! Called for emergency service. Both bathrooms were flooded on the floor, shower, bathtub & toilets over flowed. Huge mess! Chris B was here in 15 minutes! I was so happy he got everything drained & clean. Best deal for $77 & a guarantee! Will highly recommend RotoHero to all my friends!
Thank you, Jessica Keith

Mike W.

04/06/2019 12:00:00 SA

Today we had Nick from Rooter Hero come to our house to clear our outdoor drains. We have had RH clean these same drains every year for the past several.
As good a job as RH has done in the past Nick did it one better. He stayed at it with great patience for an hour and one half at least. He knew his business and was very personable.
We will certainly request Nick the next time this need arises.

Marvin N.

4/18/2020

Called Rooter Hero, based upon advertising heard on KFI. Had a hot water leak. Charged $350 to do a camera search, saying they'd incorporate it into the bill, if I bought repairs. Told me I had a slab leak. Repair @ $2,600. ok'd it. Plumbers commenced repairs. Plumbers went for parts & were gone for 2 hours. Repairs completed 5 hours later to the tune of $2,900. My bad for not negotiating, but no paperwork when job done; said I get an invoice in an e-mail. Got email next day, but no costs broken done, only an invoice for $2,900. Very disappointed. Thought I was dealing with an honest, up front company.

Win W.

5/23/2021

Eric comes out and clears out some pace under my kitchen sink and looks at the piping. Then says it's $189 to fix my clogged sink. I asked what analysis he performed. He says he can tell by the backed up water. Guys a genius. Just ask for a pic next time and save ur gas money.

Andrea B.

9/25/2017

I called in this morning for a clogged toilet and I had someone come in within an hour. Jim Fisher was very knowledgeable. Great, professional service. Will always use him for future services.

Catrina H.

9/15/2020

I called early in the morning and had service within 2 hours. I had a clogged kitchen sink. Happens once a year. Eddie could not get the main drain open. It has rusted shut. He said the special of $77 did not apply anymore since he now had to go through the actual sink. He started at the kitchen sink and was done in 10 minutes. When he gave me the invoice he said he would honor the special pricing because it didn't take a lot of effort to snake through the sink. I was thankful! My landlord needed a plumber for a toilet and I recommended Rooter Hero. I will definitely use them again!

Vicki W.

2/25/2014

I was looking for a rooter service to unclog a stubborn drain line that wouldn't unclog from previous attempts. I called Rooter Hero to see what I needed to do. They were not willing to explain what they might do differently than the other plumbers that had come out to the house to try and unclog the line. Very rude....not the way to gain new business!!!!!

Brad A.

12/27/2017

Outstanding Customer Service! Chris was on time and extremely helpful. Will always use them for all my plumbing needs.

Allan T.

12/07/2012 12:00:00 SA

Great Experience! Called this company to come out because my whole house was backing up and I couldn't use anything. I tried to use another company whose plumber wasn't professional and couldn't fix the problem. When Rooter Hero showed up the technician was very polite and professional. After pulling my toilet because my house didn't have a clean out, he found out roots were clogging my drain. He and his supervisor were very helpful in explaining my options and I decided to repair the section of pipe so I wouldn't have this problem anymore. Also they put in an access outside so in the future we won't have to pull the toilet. The price may have been a little high but I felt they were trustworthy and having a guarantee is worth it. Will definitely be calling them again for all my plumbing needs.

Peyton W.

5/16/2022

I have used Rooter Hero Plumbing twice now and I have had only great experiences. Everything from scheduling a service over the phone to my communication with the plumbers has been smooth-sailing. George helped me out today. He was on time, friendly, and communicative throughout the process of his work. He was very quick too, he solved my plumbing issue within less than an hour! I would highly recommend George and the rest of the Rooter Hero Plumbing team to anyone who's looking for an efficient plumbing service.

Lee K.

2/18/2020

Had a water leak in my house and these guys came out and fixed it immediately as their commercial says.
Robert was professional, clean, courteous and just got the job done with no mess and no drama- Thank You Robert!

Lee K
Mission Viejo CA

Gregg S.

1/17/2023

So they have a special for $80 the guy comes out looks at my kitchen sink and says oh that's $375. These guys are a total rip off. Do not use these people. There's much better places out there that are actually honorable total waste of my time.

Dale N.

01/04/2020 12:00:00 SA

*** Scam Alert!! Law Enforcement Please Investigate This Company. ***

Rooter Hero targets seniors. Called to have a clog cleared in the home of my 95 yo mother. Same story told by many others - Claim they can't clear clog after snaking followed by an outrageous quote for $16,000 repair.

Called a reputable local plumber for a second opinion. Surprise!! Clog easily cleared and a needed minor repair completed for $250.

Turns out Rooter Hero attempted the same hustle on my mother's next door neighbor a few years ago.

Please steer clear of Rooter Hero. There are many honest plumbers out there who do great work. This isn't one of them.

Claire S.

08/01/2022 12:00:00 SA

This is a very dishonest company. I called them for a $77 drain clean out. A few minutes after the technician arrived a field supervisor showed up with a camera( not sure what it really was) and told me I need $25,000 worth of work and I could finance it with their company. I was so upset! A few minutes later the technician said he could snake my drain, I agreed . He went into my bathroom with a snake and spent around 3 minutes. He charged me $320 even though it was supposed to be $77 I was so upset I didn't complain. The next day I called the company, they are rude and did not return my calls, I continue to call with no responses.
Addendum
I did hear from Customer Service, they were very interested in learning about the situation and how it could have gone better

Jolene M.

12/17/2015

Be careful with these guys! Had them come out for what appeared to be a simple clogged toilet line...of course the simple $69 advertised rate quickly jumped to $250 to run a camera down there was our first red flag. Then when the guy was JAMMING the snake thing so hard (as if he was TRYING to break the line!) down there, that was a good indicator of a red flag as well. Final straw was when he said it'll be $5,000 to re-pipe the whole main line leading to that bathroom! Seriously??? We sent him on his way and went straight to Home Depot to buy a new toilet, thinking perhaps maybe our issue was the very old toilet. Guess what. That's all it took! We installed it ourselves too! No more plumbing issue! Rooter Hero needs to pay for all those commercials after all! DON'T fall for their diagnosis! Get a second opinion.

Bill D.

10/07/2022 12:00:00 SA

Our sewer backed up, and my wife called Rooter Hero. They came out, assessed the situation, and responded in a short time frame. We needed a new sewer line! They did the work, were professional to deal with, and they overcharged us hugely! They also discovered additional work that needed to be done, and their quote was astronomical! I contacted another plumber (licensed, certified, all five-star reviews on Yelp) and he told me that he could have replaced the sewer line for half of what Rooter Hero had charged me, and he gave me an estimate for the additional needed work that is less than half of Rooter Hero's bid. If you want to pay too much for plumbing, give them a call. If you'd rather not, try someone else. I will never do business with them again.

Peter S.

04/05/2022 12:00:00 SA

A guy came out on sunday - he was very nice but couldn't do anything since I had already snaked the mainline and it wouldn't clear. Said we needed a camera and told me $200 to show up and get a look at it Monday. I said let's do it and Monday afternoon they showed up.

The guy with the camera took a very glossy look 10 feet up my pipe and proclaimed he couldn't look further but I needed to spend 13200 to fix it. When I asked about providing my own excavator contractor he got hostile and patronizing. When I said I would get a second opinion, more hostility. I asked him to pull a toilet to check from the other side and he refused - so counting the time taking hostility from the glossy tech, they spent about 15 minutes on site. 2 minutes of camera - 3 minutes of unloading / loading equipment, and 10 minutes of semi hostile exchange with lots of if you want it done it won't be less than 8500+ and that doesn't include making sure the rest of the line is good.

Rooter Hero is more like plumber zero, they prey on the uneducated and charge 100 bucks a minute for camera work, but won't actually do the job correctly to identify the full scope of the problem.

The high pressure, high priced sales techniques are trash, just like their camera guy's work ethic.

Connor H.

07/10/2016 12:00:00 SA

I can't say enough great things about Rooter Heros and its employees!! We had to shut off our water due to a broken valve, and after hours of trying to fix it we had to resort to finding a plumber on a Sunday afternoon. After contacting at least 5 companies and discovering they all charged a minimum $250 just to show up on a Sunday (and told us that it would cost more once they assessed the problem), we started to panic until calling Rooter Heros! Not only did they answer the phone instantly, they informed us that they don't charge extra for after hour visits and give free quotes & assessments with absolutely no obligation!! The topper, was they were able to arrive within 2 hours from our call!! Not only was the receptionist professional and expedient, but the plumber who handled our project was incredibly polite, patient, informative & knowledgeable. There were complications with the job and rather than promising anything, he methodically explained the worste case scenario, but ended up troubleshooting to where he completely resolved the issues!! Alvino Guerra was his name, and I would highly recommend requesting his expertise if you have a tricky plumbing issue. It gets even better, the end charge was $180 which was less than what we would have paid just to have another plumbing company to just show up!

Melissa R.

04/10/2017 12:00:00 SA

GREAT customer service-
My husband and I called on Sunday Eve and this company was so supportive of our situation. George Zavala was amazing!! Very professional manner, he got right to it and had our problem fixed FAST! It got better when our bill was only $77.00! No one else can beat that price on a Sunday evening. I highly recommend this company.

Thomas T.

02/02/2012 12:00:00 SA

I found these guys through the money mailer and I guess you get what yo pay for. I paid $69 for a snake. The technician bent his snake and did not fix my problem. It actually made it worse. They quoted a free camera inspection but that did not come in my original window. I would have had to wait another 2+ hours. Then the price for a jet seemed too high. I figured to cut my losses. I would not call them back nor recommend them.

Tim M.

01/03/2017 12:00:00 SA

I had my main line redone with a full overhaul a little more than a year ago with a pipe liner. Although it was pricier than I was expecting, they were professional and it worked great. Today I had them come back because it was backing up, it ended up not being anything... oops. In any case, Pedro was very helpful, gave some good advice and offered to run a camera upstream if any happens again just to give some peace of mind.

Edith S.

03/10/2017 12:00:00 SA

Found out about this company from advertising that came in the mail. Contacted them because our garbage disposal was making a strange sound. They were very personable and set up the time frame for someone to come check it out. George Zavala called prior to arriving. He said that the disposal was working and that the sound was from a part that was wearing. No need to fix anything and could use disposal. He didn't charge us anything since he didn't fix anything which I thought was very good customer service. He was professional and nice to deal with. Will definitely call them again if needed.

Richard W.

12/30/2014

Typical SCAM ARTISTS. They use their camera as a sales tool instead of a diagnosis tool as it's designed.

I had a partial blockage of my main sewer line from some type of plastic they could locate with the camera only 3 feet underground under my grass. I was told, This can't be removed safely by flushing it or breaking it up because of the angle of the pipes where it's stuck (bull crap) and that it would risk damaging the pipes. These are 2 year old PVC pipes so this was crap too. The only solution to them was dig up the sewer line to remove and it would cost me $4,200!!! I couldn't believe how disgustingly dishonest they were being.

I tell them I need time to talk it over with my family and I get pressure to fix it first thing tomorrow morning. I said no and got more calls saying they could lower to $3,400 but I have to do it tomorrow. Not only are they lying, but they are pressuring me with the oldest sales tactic in the book.

Naturally I decide to get more opinions, and it turns out, it cost me only $300 to remove it. It was so simple I could have almost done it myself and yet these scammers wanted to dig up my sewer line!!!!! I feel bad for the unsuspecting people that have and will fall prey to these dishonest losers.

My advice: call a real licensed plumber that has a small family owned business. They rely more on good word of mouth and you don't have to worry about these technicians that are taught to sell anything they can to get their commission.

Don't believe me? Google Rooter Hero Plumbing Scam and keep scrolling through a few pages of search results and you will uncover some nasty details about them including a class action lawsuit for these same fraudulent business practices. They should not exist in my opinion.

Oh and scroll to the very bottom of their yelp page and read the reviews that are not recommended. You'll see nothing but the same complaints, nice and hidden.

Lori J.

07/03/2021 12:00:00 SA

This company is a scam. Quoted $16500 for a above ground sewer side replacement. Discounted to $8000 after negotiations...they came back to check the rest of the line and quoted $6000 to dig a hole and replace 2 feet of pipe, then senior discounted to $4000. Had a 2nd plumber look at both jobs..was overcharged 40% on the first and the 2nd job (which I refused once I realized the senior single lady scam) wasn't a $4000 job but a $700 job. The contractors board and my attorney are my next stop.

Donna D.

04/04/2012 12:00:00 SA

I was very happy with my experience with Rooter Hero. The service technician, Daniel Sliger, arrived at a very short notice, and was very professional. He answered all my questions and made me feel comfortable with my decision to call them. Nick Willis, the supervisor, worked with me and I got a very reasonable price for all the work that I needed done on the main line plumbing problems. They fixed the problem as fast as possible and are very professional and polite. I highly recommend them!

ImaFoodie R.

03/01/2017 12:00:00 SA

George Z and Nick W came out and cabled and CCTV'd my lateral line. They were very patient and explained my case. I love trees, but those roots gotta go

Lisa L.

3/27/2017

Eric took the time to explain what he was doing and solved the problem quickly and efficiently. He was extremely helpful and professional. Thanks Eric!

Andy V.

05/07/2019 12:00:00 SA

I had a coupon for $77.00 for drain cleaning and camera inspection. I made the mistake of not checking the reviews which were 3.5 stars. They called in the morning and said Jose would be out in a couple of hours. He showed up and immediately told me there would be no warranty because of the special. This was totally my fault for letting him proceed. I had called someone else and they did not respond when they said they were going to. He told me he would make sure it worked before he left. My wife and I were in the dining room when he came out after a few minutes. I should have stayed with him to see what he was doing. ( another mistake on my part). I asked him if it was finished and he said yes. But then he went into this story that his snake was thin and it barely went in the drain. We would have to replace the drain and maybe the other drains. He said we should have it done soon like next week. He said his company had special equipment and they offered finance program. He said he did not want seniors like us to have trouble and could call his boss to come and give us an estimate. The drain worked when I checked it. The whole thing bothered me and I was sorry I let him do the job. A few days later I noticed the drain cover was loose and He had pried apart the drain to gain access. He never told me anything about that. Also, he wanted $250.00 for a camera inspection when the ad clearly states free camera inspection with drain clean. This was April 25,2019. Check yelp reviews. 3.5 is not good for someone working in your house

Bill C.

03/05/2013 12:00:00 SA

I should have check the reviews here before calling these guys. They are no good. I spend close to 4k for repipe. I still have drain issue are a few months. Then I called them to take a look, they wouldn't answer my phone call and try to avoid me. What a bunch of liars. No one should do business with these guys. Seriously, call someone else!

Eloise H.

06/05/2018 12:00:00 SA

Will never hire them again. the plumber is SO incompetent. He needed to drill the cement, and fill it again inside our living room. This guy mixed the cement INSIDE THE HOME. and DID NOT PUT UP PLASTIC COVERS while drilling the cement area. anybody who knows anything about a quality job (or has common sense) knows that he/she should avoid getting cement dust/particles all over the home. And when we asked him to do it outside, he was clearly irritated and did not want to. My mom even offered to help him so that he could do it outside. But nope. He did not try to understand our concerns. He continued to do what he wanted. He was cocky but for what?!! He doesn't know how to treat his customers right and he doesn't know how to do a job properly. The sales guy who oversaw the plumber was also not trustworthy. It was clear he didn't have our best interest in mind and instead had dollars in mind. Everything about him was phony and pushy. Disgusting experience. The job was finished a year ago in rowland heights, but I'm still pissed off.

Vikash N.

10/24/2020

This was the most unprofessional plumbing company I worked with. The plumber had a window to show up between 1-3pm but did not show up until 8pm. When I called the company at 2pm, they weren't sure why the technician was so late, but they said they would call me right back after they found out. They did not call me back. I called a few more times and even spoke with the manager, but even he gave me the runaround. I lost my entire afternoon just waiting for these guys to show up with no communication. Not one call to say, our technician is running late.

On top of this, once they performed the service, I paid over the phone and they said that I would be receiving the receipt via email. It has been 3 days since I have paid the invoice and I still don't have a receipt! I have contacted the manager and he said it would be sent asap...that was 2 days ago. I would suggest going with a different company because these guys are simply unprofessional.

Patrick O.

10/11/2022 12:00:00 SA

My advice is to get a 2nd and 3rd quote for the same services before you say yes. It will probably save you money.

Ang L.

4/30/2022

Our only bathroom had a clogged sink and a clogged bathtub and we called this company. Biggest mistake we ever made!!!! When we called they gave us on estimate of an hour to unclog the drain. We waited over 3 hours and by the time the gentleman arrived it was 8pm. I have a 13 year old daughter that under went chemotherapy and a hot shower helped sooth her body aches. We were in dire need and the plumber knew it. The plumber left the bathroom unusable and removed some pipes. He told us the total would be 1,700 to unclog the drains. The next day he arrived 5 hours late still couldn't fix the clog and said he had to come back with his manager Byron Franco. Day 3 the plumber arrived on time with his manager to tell me it was going to 3,800 to fix the drain. The manager Byron was a pushy salesman who wanted me to pay 8,500 to do some other plumbing work after I had already paid the 3,800. The only reason I paid that was so he could unclog the drain so my daughter could use the shower. After all that the shower barely drains and the bathroom sink is constantly clogged. This company also scheduled the city inspector to come to my house at a time they thought I wouldn't be home. I was home because my daughter wasn't feeling well went outside and found the plumber sitting in his truck. I asked why he was there and he said he was waiting to have the city inspector sign off on his work. When I asked him how he was going to do that without contacting me he said he was going to show him pictures of the work he did. Although, when I asked to see pictures of the work he did under the house he said he forgot to take pictures. Please don't use this company. I've called them to help fix the drain but they only want to send a manager to upswell me. I've already posted on the next door App and any other social medial. DO NOT USE this company. We could have paid my daughters medical bills with the $3,800 instead of calling this scam of a company. Next stop BBB.

Don B.

12/22/2019

Rooter Hero did some major sewer line work on a sewer line that had been damaged by tree roots. This company offered me various options for the fix. I chose to line a sewer-line procedure with a product called Perma Liner. The tree roots had entered the sewer system in the areas of the street and lawn and the city would not pay for the street repair and we did want to keep the tree. We chose the lining option which will far out live us and the next generation. We chose the liner option. The job was accomplished quickly and neatly. Eddie Hernandez oversaw the project and assured that everything was done according to promise. I asked for a reference from a prior customer and received glowing reports about the company and Eddy's work. Because I am a do-it-yourself individual and have done quite a bit of plumbing myself, I can be a bit fussy. Eddie walked me through every step of the way, explaining the process as they went along. If you want to save your tree and/or you want a permanent fix, Rooter Hero, Perma Liner, and Eddie Hernandez is the best fix for the problem.

Heather C.

06/03/2021 12:00:00 SA

Our shower backed up and Rooter Hero showed up in the evening, on a Thursday, and within an hour and a half of our call. If that wasn't amazing enough, Gerry fixed our problem in less than 30 minutes, was very nice, and the price was fantastic!! I highly recommend Rooter Hero! Thank you Rooter Hero and Gerry!

Deborah W.

04/11/2019 12:00:00 SA

Although we started out on the wrong foot Rooter Hero did right the wrong and did everything they could to make sure the inspector would approve their work. Their laborers showed up on time, kept my property as neat as possible, and were polite and respectful. I found them responsive and in the end the additional work was performed to bring everything up to code and there was no extra charge in order to have a satisfied customer.

Michele L.

4/13/2017

Woke up to cold water and a cold shower. Got the pilot light to light before I left for work. Back home later and found it was out again. Called Rooter Hero around 4:00 p.m. on a week night. Received a call back in 45 minutes with an ETA of 15 minutes. Robert Sandoval pulled up and was very nice and assessed the problem in short order. He had the parts in his truck and fixed it immediately, not to mention, he smelled gas from another pipe and fixed that as well. He was so professional and made sure everything was working before he left. I would use this company again based on my experience.

Tram G.

01/12/2020 12:00:00 SA

My sink wasn't draining correctly and right when I called them, they had someone coming right away and they were at my place in a half an hour. Alvaro did such a good job in cleaning out the drain in my sink. He was very fast, efficient, and went above and beyond on his service.

John D.

10/12/2013 12:00:00 SA

They told us we needed major work at a cost of over $7,800. Another plumber used a bigger snake and fixed the problem within an hour for $100.

Avoid Rooter Hero Plumbing at all cost.

Diane R.

10/25/2020

Very bad experience! I called them on Saturday to get my water heater checked out. They made me an appointment for Sunday between 12-2pm. When that window came and went I called to see when I might expect someone. The lady said they had only 3 techs working but when one became available they would let me know. Also they said they'd keep me updated. A couple of hours later I called again. Different lady, same schpeel. Again no updates. At 6:30pm I called for the 3rd time and a professional young man called dispatch to check. He told me no one was left on call and they couldn't come. I said I'd call a different company. I've never dealt with such poor customer service! I honestly don't know why they're still in business.

Mike K.

8/27/2015

BEWARE! This company will take you for all you've got. I found myself in what I thought was an emergency so I didn't bother to get other estimates. We were refunded partially but it wasn't easy. Not sure how they can sleep at night knowing their ethics.

Mel J.

3/22/2022

These people are scammers. Once they got your money and they didn't do a good job chances are you'll never get your money back and will avoid you no matter how many calls you make and how many messages you left for them.
Avoid as much as possible.

Jeremy T.

10/11/2022 12:00:00 SA

Andrew helped quickly, efficiently, and professionally when my toilets insides had essentially given up.

Dax X.

12/13/2018

The general manager Aldo, followed up with me. He said he would honor the $77 price and apologized for the new guy. Lamont came out and was terrific. It was just a very simple local hair clog in the Ptrap. Lamont was very patient and helpful.

Rebecca M.

03/09/2016 12:00:00 SA

Rooter hero plumbing saved the day!! They arrived on time and did a great job. Alvino arrived and was very informative and explained everything that he was doing.

We have had many plumber come to our home, but none of them took the time to explain what going as well as the rooter hero team. Dylan and Alvino walked us through the entire process.

Rooter hero fixed my damaged sewer line in no time at all, they were neat got the job done on time and better yet they saved me thousands of dollars in future repairs!! I would recommend Rooter hero plumbing to anyone looking for a honest plumber!!

Yvonne M.

12/12/2016 12:00:00 SA

I've done business with many plumbers I am a homeowner and good service should be recommended a hero is a small jester for the service they provided I asked for mark again and believe me he did such a fast job and fast it was awesome to have him in and out for 77$ as well nice plus our maintenance guy could not clear it

Patrick L.

08/10/2016 12:00:00 SA

Response time is horrible. Been waiting 45 minutes now to get a call back for emergency service. I called 25 minutes in and told them I haven't heard from anyone. Lady was rude and said someone will give you a call. Used them before during normal business hours but good luck getting someone other than an operator on the phone when you really need a plumber at night time. Why answer the phones if you are not going to call back? Great business plan guys

Update- I originally called at 10pm....it is now 6am with no call still. How can you run a business like this - crazy

Michael M.

12/10/2020 12:00:00 SA

The first week of December my 94 year old mother had a problem with her kitchen drain. A connection ring had come loose from the bottom of the sink. I called Rooter Hero for her to have the problem looked at. Two men arrived and looked at the sink. They quoted her $500 to have the drain fixed. She did not hesitate and refused the quote. Another plumber was called. This man quoted her $50 to fix the bad connection.
I feel that as soon as these guys saw a 94 year little old lady answer the door, they had it made to get as much money as possible out of her.
Please do not give these opportunist your business.
Mike M.

Ms S.

06/01/2017 12:00:00 SA

Tech came within 30 min , seemed very professional. It was my first kitchen drain clog experience. Had some issues with Charges but the Customer Care took care of it. It was nice of them to response in a timely manner.

April M.

07/01/2016 12:00:00 SA

Ray Elizarraras answered my Rooter Hero call and I couldn't be more pleased! He was on time, very friendly, efficient, and cleaned the space. I needed several plumbing projects done and Ray did them quickly and with a smile. Definitely go with Rooter Hero for a knowledgeable and friendly plumber with affordable prices!

Crystal V.

06/05/2021 12:00:00 SA

Kitchen sink clogged on a Saturday, Rooter Hero came within 30 minutes and no crazy weekend fee. David was awesome and I'm very satisfied.

Tori D.

7/23/2023

The guy from rooterhero came and tried to snake the clogged drain with no luck. Had to come back another day with his supervisor. Said the pipe appears to be broken and the shower would have to be ripped up to replace the pipes for 14k (no tile work). Called another plumber from the local newspaper. The plumber from the newspaper came and in less than 10 minutes, pulled out a cupsize wad of hair. Now shower drain works perfectly fine. Even bought a drain cover to catch hair. Wow, my mind is blown...could have spent 14k for a simple job...extra star for the guy being nice or else I would have chosen none if I could...

Marc L.

01/08/2023 12:00:00 SA

Avoid! This was so disappointing I couldn't help but say something.

Took them 2 days to come out and then tech spent 3 min running 2-4 feet of snake down my kitchen sink line then quoted me $1,800 to fix with a hydro jet. After asking what is Hydro Jet The tech gave me a 30s explanation and then called his manager in front of me on speaker phone to try and convince me (Clear Upsell). After the call they dropped the price to $1,500 as he said he was already here; the sales strategy was clear. When I asked if he could run more snake down the drain he said: it wouldn't help as the clog is like peanut butter when I run the sake through the pipe it will just close up when I pull it out, the only way is Hydro Jet. FYI: The tech informed me the $1,800 was just for the kitchen line (10-20 feet at most), not my whole house.

He charged me the base service fee ($40+) after saying the price for Hydro Jet would increase to $1,800 if he had to come back out. SHAME!

Had a local plumber come out 1-2 hours later and fixed the issue in 5/min by just running a snake down the drain like I asked Rooter Hero to do. Shame I had to lose $40+ to learn Rooter hero is not for me.

Lisa H.

1/29/2020

I called in the evening to request service. The pressure regulator valve was leaking a lot from our outdoor spicket. The tech came out and gave us a quote of $685 to replace?? Really?! My husband knew the part costs about $150 and figurd another $150 for labor (a 20 min fix). I asked if it was so expenssive because of later hours? (830pm) Tech said no but the part is special order (a part that you can buy at home depot). My husband asked for a breakdown of parts, labor, etc..Tech said oh I cant give you that. My boss said thats the price. I called an HONEST plumber that charged me $285 with a 1 yr. warranty parts/labor. Thanks ACCUSERVE for the great job

Rod L.

12/01/2020 12:00:00 SA

My plumbing tech was George Zavala out of the Anaheim facility. George was on time as scheduled, friendly, knowledgeable and he got the job done! Selling my mom's house and the kitchen sink would not drain. It took a couple of steps to fix and George kept at it until he figured it out and fixed it. I would definitely recommend Rooter Hero and George Zavala.

Landon Y.

12/18/2016

Had a clogged kitchen sink that needed repair ASAP. From my initial call to the main phone line, explaining my problem, to the dispatch calling me with my scheduled time for the technician to arrive, it was only 20 minutes. Phone reps very helpful and easy to talk with. We were given an estimated time of arrival between 60-90 minutes and our awesome technician Eric Martinez, arrived in just over an hour. Thank you !!!!

Judy S.

09/02/2019 12:00:00 SA

Beware! Jaime came to clear kitchen drain, but actually completely stopped the drain. Next day Jaime came back with Matthew (the closer) who provided quote of $9,865. I noticed the same scam in other reviews, and did not proceed.

Update: Beach Plumbing came promptly, cleared the drain in about 3 minutes, with no problem. The charge was for routine drain cleaning. No tricks.

Celia D.

10/29/2019

Iván and Albert came to my house found leak and fixed right away, very professionals I strongly recommend them

Michelle C.

12/26/2016

SCAMMERS!!!!! Get a 2nd opinion!! I called Rooter Hero to unclog one drain in my home. Joe came and satisfactorily completed the job. He then informed me that for free they would inspect my sewer line. I thought that sounded okay. Robert showed up and inserted a camera while letting me watch the process. I was urged to watch the proc. He found roots in two sections. One would require tearing up the tile floor in my bathroom.
Later I received an email from Mike outlining $10,000 for the repair. I was informed of Anaheim's Ygrene program where I could add the cost to my house taxes and pay interest and fees along with this great program.
Thank God I got a second opinion from an honest company, Instant Plumbing. Jose and Antonio came out and put a camera through my sewer line as I watched. There were no rootsin my line. I asked him to check again as I had been told I needed $10,000 in repairs. He obliged and said there's nothing there. He informed me that some companies put a DVD in while they have you watch them
find problems in your plumbing.
Don't fall for the professional way Rooter Hero claims you need expensive repairs!

Kathy D.

08/01/2016 12:00:00 SA

Ray and Larry were here on time, organized, efficient and friendly. Rooter hero was recommend by an acquaintance who uses Rooter Hero and it is without hesitation that I recommend the company for your plumbing needs.

V B.

6/13/2023

Appreciate same day service and resolving the drainage issue in a timely manner. I will definitely call Rooter Hero next time I need a service request.

Richard S.

10/18/2018

I could tell from the first conversation with the person that arrived that they would tell me that it was more than just a rooter job. Sure enough, he told me that because of the this and that, that they could not clear the drain with a snake and would have to remove the toilet to clear it. I paid the service call and sent them on their way.

Michael H.

12/01/2014 12:00:00 SA

Called Rooter Hero for service at a rental unit. Mike was our service professional. Mike promptly set up a time with my tenant. Resolved the complaint and made a repair recommendation. VERY reasonable estimate. Work was completed timely, tenant is happy, so I am happy. I had a great experience with Rooter Hero and I would highly recommend.

R K.

02/08/2023 12:00:00 SA

I had to see for myself, but everything you read in the 1 star reviews is true. All they are trying to do is upsell you, and lie about the nature of the issues and the solutions available. I had a reliable plumber come after their guy came. He took care of the issue in half the time and told me what I had suspected- that Rooter Hero had not been honest.
The only positive thing I can say is the Rotter Hero plumber who came out was very nice and polite. He should go get a job at a company that's not in the business of ripping people off.

Jim B.

1/24/2017

Called rooter hero received immediate attention. Same day service.
Ray Elizarraras showed up on time. Was courteous, polite and very helpful.
Ray spent about 45 min's. trying to resolve my outside drain issues. He was unable to unplug the drain with a simple cable drill and suggested other options for consideration. Very helpful.
I will use Rooter-hero in the future. Ray was excellent. Jim Bierman.

R P.

11/28/2013

I have used them twice and both times they showed up late, 4 hrs late the first time and didn't show up until the next day the second time. Once they show up they looked for excuses to increase the bill. With my construction back ground they couldn't give me a good reason. If I was a housewife I'm sure he would of gotten the increase. On the second call, the one they kept calling and rescheduling until the following day. They gave me a qoute for broken main pipe of over $12,000.00. I called another plumber who did it for $7200.00. I asked to speak with a supervisor 3 diffrent time and never got a return call! What was the most irritating was waiting on hold and listing to the recording telling me how good they are, How clients have said how great they are. Right!!!!!! I tried to complain to owner or suppervisor, never got a call back.

Roxanne H.

10/27/2021

**DO NOT EVEN CALL THIS COMPANY**TOTAL SCAMMERS
THis company has no morals and no human decency for service. All they want to do is rip you off by trying to upsell you service you don't need. Simple snake will do to solve the drain clog and those guys will want to upsell you to hydro jet for $1750 from an initial $77 estimate.
the guy, Kaileb T., pretended to snake a clog drain for 10 mins then proceeded to tell me that I needed hydro jet for $1750, which is ridiculous.

I got another person to help me. He has half the size of the snake that Rooter Hero had and cleared it within 5 minutes FOR $95. READ AND HEED OTHER REVIEWS DONT USE THIS COMPANY AND BE FOOLED.

Ron R.

10/08/2018 12:00:00 SA

Shower drain problem, they snaked the drain but couldn't clear problem. Said probably had a broken pipe, would need to see with their TV camera. Set up an appointment, called and canceled the day they were scheduled to be there. Next appointment, more excuses, were scheduled 11-1 didn't happen. I Canceled at 3:45. What a waist of time.

Daphne C.

7/29/2023

Had a person come out for a clogged main drain. Still had to pay the 77$ to snake it even though it was still clogged after his attempt. He wanted 1700$ to hydro jet it. We ended up renting an electric snake from all star and fixed the clog in 5 minutes. Guess we got lucky

Don K.

08/02/2021 12:00:00 SA

How dies this company stay in business? I reached out to Rooter Hero and the plumber stated he couldn't clear the clogged bathroom sink line. He also stated the cabinet walls had moisture, he could hear running water and dirt was coming up from the snake. He then told me a camera scope was necessary for $459 to determine the problem. I told him I wanted a second opinion. The next day another plumber came out and cleared the line for $99 and it functions normally again. Also, the plumber noted no moisture in the wall cabinet and no sound of leaking water.
I'm just amazed that this company doesn't care about lying or trying to cheat you personally in your time of need. I would give ZERO stars if I could.

Ktown T.

2/21/2023

Not reliable company.
Missed their appointed time the first night.
Second night, I was slotted 5-7pm and @ 7:45, I'm still waiting.
Multiple calls to their customer service reps and dispatcher.
Got multiple different answers and responses. Got the run around and put on hold 12 Minutes w/out anyone picking up the phone.

Seeing all their other bad reviews, you can see that they are not a reputable company.

Avoid this company.

Jessica N.

07/02/2020 12:00:00 SA

They broke my floor I never want to relied on them. He tried trick to fix something else scam they tricked us so we paid more money

Christine G.

02/04/2022 12:00:00 SA

Rooter Hero Plumbing was doing some major plumbing in Nov. 2021. They were to remove the cast iron plumbing in the bathroom as well as piping under the house. The work was going well until the technician working on the connection that leads to the main water line broke the water valve and water came shooting out of the pipe flooding the bathroom, hallway, living room and the bedrooms (he forgot to shut off the main water valve. My husband and I ran and grab blankets and towel to absorb the water, while the technician did nothing. He did bring in one small fan to help dried the floors. We had just put new flooring and didn't think to take pictures of the flood. (I didn't have a smart phone, now I do.) I was just trying to absorb the water with blankets/towels. I did send a letter to the company but never heard back. Now, I notice about four of the floorboards starting to lift. I e-mail the company a few weeks back but no replies. We are in our late 70s and have learned a valuable lesson, always take pictures. I guess we just have to deal with the floors, hopefully they will not lift entirely.

Kathy A.

08/03/2022 12:00:00 SA

Joel Garcia with Rooter Hero Plumbing was great. He showed up right on time, was very thorough and solved our drainage problem. I would recommend him and Rooter Hero Plumbing anytime!

Andrew K.

9/25/2022

We called for an appointment, and had a mix up on the timing. It was rescheduled for after noon. We called several times throughout the day to ask for an update, with each dispatch perosn providing a new timeline guarantee that was later than the last. Then at 9PM the dispatcher said they had no more technicians, and we wouldnt have anyone areiving. We waited the wntire day for someone to arrive, despite being assured we were next, only to have the dispatch people saying all technicians are gone for the day. They are not 24/7, and they are not reliable.

Sabine R.

05/03/2023 12:00:00 SA

My hydrostatic shower valve was broken and I needed to have my whole system replaced. I have had that done in the past and it seemed that no one understood how to do it. I called a couple of plumbers and none of them wanted to take on the job. Nick from Rooter Hero reached out, came on a Saturday morning to give me a quote and we decided that he would come back on the following Tuesday to do the job because I also asked him to change a kitchen faucet that I had ordered. Nick's quote was very reasonable and he determined that it would take him 1 hour to do each job. I was very impressed with Nick's work ethic and knowledge. I am excited that my shower is fixed.

Tracey Y.

04/03/2020 12:00:00 SA

George is a great technician. He was very thorough and explained everything to us. What we originally thought was a drain clog ended up being a very expensive main sewer line breakage. George made the necessary repairs quickly and cleanly. Rooter Hero worked with us on pricing and warranties ether work for 10 years. Would definitely recommend their service.

Yukina C.

01/03/2020 12:00:00 SA

First of all, I want to whole heartedly thank Jerry for all his help and being so up front and honest with me about the repair. Seemed like he had a lot of experience and really took the time to troubleshoot thoroughly and asked tons of questions. Smiles all around, best plumber I've ever had.

Repair: something inside my shower knob snapped and I couldn't shut the water off anymore. I originally called a different company for a quote but it was way too high and they ended up just capping it temporarily so the water would stop leaking.

Timing: so far Rooters gave me the quickest response time. They offered to send someone out the same night I called, but something came up and they asked to reschedule me for the next morning 10-12. Next day Jerry came on time (10 min early actually) which NEVER happens with these service calls. I appreciate that so much because I was taking time off work for this.

Diagnostic: pretty much figured out the issue within 15 min and walked me through the problem patiently. Even gave me tips on turning off the main water valve and gave me a little lesson on water pressure etc.

However after we switched off the main valve for my house, the water was still running, and he figured it's because I live in a community and there's one water meter controlling all the water for the entire row of houses in the complex. I called my HOA to turn it off but they were telling me to pay their plumber an additional $78 to post notices around the community and the earliest they could do was 48 hours later. Then they were going to charge me $121 just to turn the water off for 1 hr and charge me extra if the repair takes longer. RIDICULOUS. Jerry was a superhero though and suggested I just call the water company directly to turn it off for free. I did that and they didn't pick up. He then suggested I call the police department to call the water company for me and that worked! Water company sent someone out immediately and water was off in 20 min (for free!) Jerry is such a genius! And I hate my HOA. All the while Jerry was waiting patiently for the water company guy to come and was very pleasant and helpful the entire time.

Anyways now that the water was off, Jerry was able to fix up my shower within an hour no problem and within my budget! He reassured me all the way through because he could tell I was super stressed out. He also took good care to keep my carpet clean and wore his own booties. I appreciate the extra effort on his part.

Overall I was extremely happy with the results and would DEFINITELY call this company again for their swift response and great work ethic. Hope Jerry gets a raise from this or some kind of recognition! Thank you so much Jerry!!!

Warren L.

3/13/2012

Should have known better.

A $69 drain clog envolved into a two drain line leak repair for $3187.50. The repair took 3 days, and I was not given a line-item estimate separating the costs of each repair. Then, after I had paid them, it took 2 days for them to reinstall the toilet they removed.

I understand that plumbing work takes time, and is expensive, but it gets worse. After the first repair Rooter Hero gave me an estimate for $2562 to remove and replace 25 ft of a drain line without any assurance that there wouldn't be more repairs. I had another plumber check the drain line. He said, I found the existing pipe to be like new, no stoppages, and no build up in the low spots. Pipe doesn't need to be replaced.

Should have known better when they wanted to start work the next day.

The plumber who was through and let me know the pipe didn't need to be replaced was Lance Walker (949) 356-1944.

If you ever have a big plumbing job be sure to get a second opinion....

--------------------
Follow up review (Written 4/28/12)

Mike West of Rooter Hero was contacted and he checked into the $69.00 drain repair that expanded into a $3187 drain line repair job. He did not think that the amount was excessive for the three man days of work by Rooter Hero personnel. Also, he thought that an additional $2562 of work, estimated by Rooter Hero, to replace 25 ft of drain line should be done even though another plumber said the drain line was good and no repair or replacement was required.

This has convinced me that Rooter Hero may be good for a $69.00 drain job, but anything beyond that should be done by another plumber.

T. C.

08/06/2016 12:00:00 SA

I had a backed up kitchen sink problem and called Rooter Hero. They sent a technician over on Friday. He didn't solve the issue & the problem worsened. Called again on Saturday & they sent another technician right away. Ray Elizarrarass my Rooter Hero. He fixed the problem & even gave a 90 days warranty. He's very attentive and tidy in his job, will highly recommend him!

Tatiana P.

8/13/2016

Thank you, Ray Elizarraras!!!!! :)

Look no further - Ray is the man!!! :) He helped us out for the second time today. Last time on 7/18 he helped us unclog our bath and sink drains. He was very kind, smart, friendly, professional, and very effective. We haven't had any problems with the drains since then. He even went above and beyond and fixed part of the bath, which he did not charge us for.

Today on 8/13 he came over around 4pm to help us remove an old part from our previous shower head that was stuck on the old pipe. Once again, he exceeded our expectations and actually replaced the entire pipe system, installed new parts, put everything back together again, gave us a one year free warranty for service on the parts, and charged us only $25 for the whole thing.

Overall, his services have been very effective and affordable. Ray is not only an expert at what he does, but also a genuinely wonderful human being. He is such a nice guy, a total life saver!!!

THANKS RAY!!!! :)

Carmela B.

09/08/2019 12:00:00 SA

Nick arrived at my home & was able to take care of a seriously clogged toilet in about 30 seconds. He explained about the issue that could happen again & why. Professional, efficient, I was very impressed. Rooter Hero is my hero!

Ferrari C.

7/29/2013

We had a very good experience with the people that worked on our plumbing. They were very professional and friendly. They explained everything they were doing as they went along and did not do anything without our approval. I would definitely recommend them.

Debbie J.

6/18/2023

If I could leave a 'negative 5' star rating I would. We had the worst experience with this company on Memorial Day.
Our kitchen sink drain was clogged and our regular plumber was off for the Memorial Day holiday had read some decent reviews about Rooter Hero, so I placed the call. The person that answered was very nice. She told me she would have an available plumber call me and let me know what time they would arrive. All very nice.
The technician arrived, looked at the sink, went under the house to look at the pipes and returned with pictures. He told me the pipe was old and would need to be replaced. I asked him if he would try to snake the drain, which is what I had originally asked for. He said he'd try.
Soon after he told me it couldn't be snaked.. I said that was all we wanted. He said he was going to call his boss to come over because he has more experience and would try. The 'boss' arrived, never touched the sink or the tools, and told us it would cost $2900- to replace the pipe. I said no, we didn't want that he would not take no for an answer. He continued to sell his plan, taking the price down to $1900- and offing no financing charge. Then tried the Senior Citizen discount. I was firm with my answer. He then angrily said Why am I here? !!!
I became angry at this point and I told him what his tech had said. He put his hand toward me, turning them up and down and claimed he didn't do that!
I asked him to leave my house.
I found this a very frightening, frustrating situation to be in, Having a scammer in my home who would not leave.
Our regular plumber came the next day, snaked the drain, and all is fine. I asked him if the pipe should be replaced and he said eventually but it's not anything we have to do soon.
In my opinion, find a different Rooter Company.

Rebecca Mina A.

12/26/2018

I highly recommend Rooter Hero! I had the privilege of working with George and Scott recently on an issue with an outdoor pipe. We had received a notice from our HOA recently letting me know I was responsible for fixing an outdoor pipe that seemed to be leaking or blocked in some way. We contacted Rooter Hero and they were able to send George out on short notice to take a look on a Sunday. George was on time, was very professional and was so kind about everything! He was able to quickly identify what needed to be done, eased my mind by checking my water meter to make sure there was no leak, and when I told him my HOA deadline, he worked to make sure he and a coworker could be back out within 48 hours to address the issue. He came back on Tuesday with Scott who was also incredibly professional, polite and kind. They were not only on time but were so understanding when I was 15 minutes late (I lost time of track of time and felt terrible that I was so rude but they were so nice about it!) Scott and George quickly went to work and were able to surmise that the problematic pipe was not mine, and explained everything thoroughly so I had a good understanding of the pipes and where the problematic pipes lead to (not my property thankfully). They not only saved me a ton of money, but they were so helpful in what is an incredibly busy time. I can not thank George and Scott enough! You will be in good hands with them and Rooter Hero if you ever have an issue. So glad we called them!!

Jill R.

1/14/2015

They came the same day, the service guy was great, fixed the problem
Now the issues I have,
1. contacted the office to make sure the 79.00 coupon I had was still good, they said yes.
2. Service man came and said it was not a standard job and would cost 180. I
said it's a drain, easy to get at, and at that price just forget it.
3. All of a sudden it was now an easy job (which it always was) and we were back to the coupon price of 79.
4. Now the job is done and all is well, he hands me the bill and it is for 89.00.
I show him the coupon for 79. again, he changes the price on the bill to reflect the 79.
My question is did they try to rip me off for the 180. because I'm a woman or that I'm a women and elderly. If I had not told them to just forget it for the higher price I would have paid an additional 100.
So, work was good, serviceman was nice and efficient, just watch the billing!

Charlie W.

11/10/2021 12:00:00 SA

I was looking for a routine maintenance flush for my tankless water heater as recommended by the manufacturer. Since I had seen their tv ads and their website listed water heaters I called them for a quote.
They informed me that they couldn't give a quote over the phone but scheduled me for an appointment the following week.
Stayed home all day that day and cleared the schedule but a few minutes before my block time of 1-3 pm I got a call from them saying that they really didn't do that kind of thing (even though it's listed on their website) but if I wanted a quote he could give me one over the phone.
$650.00 for a $250.00 job. They clearly didn't want or need my business and actually recommended that I call someone else.
Made me wait a whole week just to give me a couple of lines of their BS.
If you need a plumbing hero, these jokers aren't it.
I'll never use them for anything and will make sure that anyone looking for a plumbing solution avoids these guys.

D C.

05/11/2020 12:00:00 SA

I found Rooter Hero to be true to their advertised price to clear my clogged drain for $77.00
I was very pleased not having to hear the old Dog and Pony Show routine of trying to up sell the price with other supposed work that some other companies have done over the years in the past.
I've used Rooter Hero on two different occasions and will certainly call them again if needed. Their technicians showed on time and were courteous and efficient.

Daniel H.

2/13/2022

One of our toilets was clogged. They sent out a guy named Elliot Lagman who was courteous but his drain snake could not solve the issue. He came back the next day with his boss who said we would have to replace our drain system to fix it. He verbally quoted me for about $13k. When I asked him for a written quote he got furious and said I wasn't serious and that he drove a lot to get to my house. As he was storming out he asked me again if I want a written quote then he gave me this hand-written paper.

The next day I called a competitor and they fixed my blockage for under $200.

Rooter Hero is a huge scam company.

Michael L.

07/02/2016 12:00:00 SA

Whomever had requested plumbing service in the past knows for the most part the service is very questionable. I had a great experience last week when I decided to give this company a try. I had to get a drain cleared and the service was very quick. Once the service tech (Sean) arrived, he was thorough in their explanation.

Fast forward to today. So my parents needed to get an estimate and wanted to get our pipes checked. I gave a call and spoke with David and Jesse in the call center. They were fantastic and what I or anyone should expect when interacting with customer service (kudos to them and this company's training). The service PARTNER Alex Fitzhugh is a very knowledgeable professional who seems to care about his clients. He was very clear in his explanation with the video he took, clean when he was inside the house and respectful when speaking to my parents. This was by far my best experience and I will be sure to use this company again. Michael West (President), you should be proud. Thanks again!

Steven

Barry L.

10/18/2018

I had a gentleman by the name of Christian come to my house to replace two commodes. He was supposed to be at my house at 10 and surprisingly he appeared at 9:45. His demeanor was extremely personable his dress was imaculate, and his personality was very warming. I have never ever had a person who was so particular, clean and I must add the word perfectionist. He wouldn't even let me carry up or help him carry up one of the toilets to the second floor. He told me just relax and I'll take care of everything. After the toilets were installed I could not believe how clean the bathroom area was. He was on his hands and then cleaning and removing spots from back of the commode. He was unbelievable. I offered him a soft drink and even ice water and he said no that's okay I'll get some when I finish this job. Prior to leaving he cleaned parts of my house far better than my house cleaner. I can guarantee you you will never ever go wrong if you go with Rooter Hero and lucky enough to have Christian-- he is absolutely unbelievable

Sarom M.

12/20/2014

Jerry arrived on time and did an excellent job explaining my issue and what he did to fix it. He also gave advise on what to do for future prevention.
Thanks Jerry

Meryl X.

01/03/2020 12:00:00 SA

I guess I already left a 5 star review for Rooter Hero for a Danny 3 years ago! Haha. But indeed Rooter Hero is very consistent with their work and customer service. Danny was here right on time. He was super friendly and even asked if I wanted to see how it was done. Of course, yes! Very intriguing for me. He also encouraged me on ways to keep this (the clog) from happening in the future. Thanks Rooter Hero!

Jackie G.

9/28/2013

This is the second time we have used this company in the last 6 months and they were great in every way. Responsive, courteous, honest, and hard working. After the first time, which was a big job, I was confident in calling Luis again when the drainage became sluggish. He made a point to come on the same day even though he was on another job when I called. He fixed the problem right away. These people are the real deal.

Able A.

3/29/2013

I have to fix a plumbing problem and called (877) 816-3114 from the mailer of Rooter Hero Plumbing posting its lic. #973014 with a $69 coupon just like they did to lure his other victims. The man named Tavoris answered the phone demanding to record my conversation. What would a plumber do to intrude my privacy by recording conversation without my consent? That is illegal. When Tavoris was confronted with that question, he was explosive, loudly yelling, and harassing me. They have no respect to customers. It was a red flag. I agreed with the previous reviews; STAY AWAY from this plumber who is a scammer.

Kathy F.

10/16/2017

$77 drain cleaning = $7,000 repair?

I had a nearly identical experience to several previous writers. I called out for clogged drain using $77 coupon. Tech said unable to clear, would send camera, with which they found corroded pipe, and quoted $7,000, repair, assuming the damage was just in the area they showed me with the camera, higher if not.

I contacted another plumber, not doubting the corrosion claim, just to get another quote for the repair. He wanted to snake the drain again but I told him that the other plumber had attempted it to no avail. He said, if you have a cut on your foot, you
don't amputate your leg without trying to fix the cut first He then snaked the drain several times, ran a camera showing the water flowing freely, ran an extra large load of laundry with no back up. It's been running perfectly since, several laundry & dishwasher loads later.

One more note, this plumber told me that if he had found corrosion, his price for the repair would be $2,500

I don't know if they are franchises and my experience was unique time a specific franchisee, since have read some glowing reviews as well. I'm just putting my experience out there.

Gloria L.

10/04/2016 12:00:00 SA

The BEST in many ways; timeliness, cleanliness, experience, patience answering all my questions/concerns. Pedro Padilla and his associate arrived on time and listened patiently while I explained the bad service from a previous plumber. Pedro went over and above to show me the mechanics of why my toilet was faulty and spoke plumber lingo to Lowes so they replaced the tank. Pedro installed in a timely manner and made me feel comfortable, not ignorant understanding the repairs. Professional, polite, and reasonably priced. Satisfied 100% and recommend to everyone. PS - Crystal (scheduler/dispatcher) has great Customer Service skills. THANKS to ALL @ Rooter Hero

Scott W.

10/23/2019

Over the phone they said they could come out and perform the outside line cleaning for a low price, but once there, they were adamant about spending 1200$ to get the lines jet cleaned which was a total scam. Conversation between owner and rep at site was a premeditated sales pitch.

A's L.

06/02/2021 12:00:00 SA

My bathtub was clogged so I called Rooter Hero. I am happy to say that I had a great experience. My technician #8111 Jimmy Arredondo was very polite and on time. He was neat and quick and made suggestions to avoid future problems.

Renee A.

1/29/2023

They did not show up for 5 hours.
Then he promised to come back at 9:30 to finish the job the next day. He did not arrive until after 2pm.
Unless you have all the time in the world- I do not recommend.

Terrey T.

03/12/2019 12:00:00 SA

I had a problem with the laundry drain overflowing. This happens every few years or so and I generally have the line snaked. A couple of options was discussed with Tech Gustavo, but before anything was done he wanted to be sure the underlying problem wasn't under the house. Low and behold, there was a leaking pipe, which was one of the problems for the drain backup. I appreciate his sincerity in trying to find out the real problem and not just snake the line as I requested. He was very pleasant to work with. I've had other plumbers out here who never went above and beyond, so kudos to you Gustavo!!

Lisa E.

11/24/2017

Excellent Service!! The plumber was on time, had a great attitude and went the extra mile! We highly recommend their services!

Damon C.

5/29/2014

Bryan provided quick and effective service the same day we called. Reasonable price and same-day service...all we could ask for!

Ines C.

7/26/2022

Rooter Hero Plumbing are scam artists.

Here is our story. We had a clogged tub and called the company. Carlos showed up and begins to snake our tub. When I went to check on the progress, I noticed his snake didn't have a coil on the end of it. He said he was having trouble and wanted to inspect our plumbing. I took Carlos to the basement.

At this point, Carlos drums up a story about our plumbing having several troubled spots. He called his boss to get a quote and came back with a whopping $12,500. He said he could do part of the repairs now and the rest later.

Feeling pressured, I signed off for part of the work to begin. Carlos leaves to purchase the parts and to get another coworker to help him, adding this was a two man job.

Shortly afterwards, I realize I signed off on Carlos's iPad but didn't get a copy of the work order. I called the office to request a copy be emailed to me. I get it and review it.

Low and behold, the work order lists repairs Carlos didn't mention to me. I Google the repairs and think I'm being scammed. To get at the truth, my husband calls Joe, a former plumber who had done work on our house years ago. We tell him about Carlos and these repairs. Just as I suspected, Joe confirms my suspicions and says, They're ripping you off!

I called the office to let them know we wanted to cancel the work order. They said to tell Carlos when he returns.

Carlos shows up and starts to off load the Home Depot supplies( all plastic plumbing parts).. I noticed he has a day laborer with him. I meet him outside and tell him we've decided to cancel the work order. He becomes upset and says he's already bought the parts. I tell him he has the receipt and can return them. He says his boss went to city hall and paid for a permit and we owe him $300. I tell him that wasn't on the work order and that I'd like to see this permit.

When he realizes we were not going to budge, he says we owe $127. I remind him he didn't fix the drain. Also, at the onset of his visit, he had said that if he couldn't repair the drain, he'd charge $47. Rather than haggle some more, we cut our loses and paid him $100. Ugh, what an ordeal!

Jenny M.

07/10/2020 12:00:00 SA

I hate to give a one star review, but we had a horrible experience with Rooter Hero. Our bathtub was backed up and we needed the drain cleared, so we called them. They told us they would be out within the hour, which we thought was great.

Two hours passed and they didn't arrive. We called to check in and they said they were heading out. Two more hours passed until the man arrived.

He looked at the drain and then looked around the house for the clean out. We didn't know where it was so we couldn't direct him to it. He was there no longer than 10 minutes and he declared that we don't have a clean out, the drain can't be fixed without one, and it would cost $5000 for them to install one. Then he left.

My dad came over and located our clean out (under the kitchen sink) within minutes. The very next day, my husband and my father-in-law rented a drain snake from The Home Depot for $78 and fixed the drain themselves in a couple hours. They could have done it the same day, but we wasted so much time waiting for Rooter Hero.

Not only do we have a clean out and the technician was wrong, my plumber cousin who lives in Riverside told me that charging $5000 to install a new one is outrageous and we should not trust a company that tells us that. We got the impression that this company just didn't want to help us, since it took so long for them to arrive and they didn't even try before they gave up.

Obviously not all plumbing issues can be solved by yourself, but if you've got a clogged drain, you might want to look into it.

Deb P.

2/26/2022

CALLED FOR ONE LEAK LEFT WITH TWO LEAKS

I called to have the kitchen faucet repaired. The technician did something that created a leak at the angel stop and couldn't fix it.

Nice guy but he didn't have the right tools for the job or the expertise. He came to a leaky faucet and left me with a much worse leak in a different spot.

The dispatcher didn't have anybody free to help or replace Angel, so they were supposed to call me yesterday afternoon -- no call.

I've called twice this morning and Andrew at the corporate office says Marcus M. is supposed to call me about finishing the repair... but nobody has bothered to call me back.

RIght now I'd say DO NOT USE THIS COMPANY. If they come finish the job I may change the review. If I find there's damage created by all the grunting and straining I heard under my sink, I'll file a complaint against their plumbing license,

Marie P.

4/20/2017

We had a clogged kitchen sink which my husband couldn't unclog. He searched for a plumber and found Rooter Hero Plumbing through the coupon mailer. He talked to George and he arrived in our home in the appointed time. He was able to troubleshoot the problem very quickly. Nick also came to help George and they immediately figured out what the problem was. They were both courteous and very punctual. The price was reasonable too. Highly recommend Rooter Hero Plumbing.

Bob D.

4/24/2022

I guess with the previous negative reviews here on YELP it's not uncommon for customers to have a much different opinion with service companies. Well, it's not every day you have a plumbing issue that is resolved in short order, by a technician who knows what he's doing, is more than honest and extremely efficient. No games, no upcharges and no nonsense. We woke up this morning (Sunday, 04/24) to a clogged drain when we attempted to wash some dishes. I recalled we had received a coupon for ROOTER HERO for a cleared drain service for just $77.00 ! So we called them and scheduled a service call for the stoppage in our kitchen sink. The serviceman George Zavala called to let us know he'd arrive between 9:30 and 10.00 a.m. He showed up exactly on time at around 9:55 a.m....I'm a pretty handy guy so I attempted to remedy the situation myself and narrowed down where the clog was. I was almost certain it was either in the p-Trap or the PVC pipes coming from the disposal. I don't own a good snake so I thought it best to leave it to the pros. After checking himself, George Zavala agreed and tried clearing it from our cleanout outside... the snake wouldn't comply from that position so he went inside, took the traps out and cleared it from under the sink...total job took no more than 40-45 minutes. George told my wife and I that'll be $77.00 with a 90 day warranty for future clogs !!
We couldn't be happier with the company and George Zavala has restored our faith in plumbers (we were overcharged and ripped off twice in the past). It's refreshing to know that there ARE reliable and honest guys in this business. WE WILL be calling them again for any future plumbing calls...Thanks again George !

Jill H.

1/31/2020

I just had a clog and tried to clear it myself with no luck. Was very discouraged and called thinking they wouldn't really stand by their advertised special so was ready to be getting quotes all day. However, Carlos R. came and was very straightforward and genuine, and they stood by their special and cleared the clog! I was so relieved because $ is so tight right now and not being able to use your water/plumbing is so difficult! Thank you sooooo much for fixing my clog at such a great price! Best part- called this morning, and it is only 10:15 am and it is done! I feel so great right now, completely exceeded my expectations.

Ron B.

3/14/2022

On Feb. 17 2022 I called Rooter Hero for upstairs vanity sink that would not drain.
A tech arrived and proceeded to investigate the drainage problem. After sometime he indicated he would need to call more personnel to bring a Hydro-jet piece of equipment. Two additional techs showed up with Hydro-jet used in drain line and on roof vent with no positive results. Then indicated they would need to call in a tech with camera. This tech shows up and spent about 15 minutes putting camera down drain pipe
and indicated drain pipe was clogged under foundation from rust and collapsed pipe.
That best way to repair was to go through first floor wall and grind out bad pipe and epoxy coat the inside of old pipe.
Now here's where all the scam starts this tech indicates the complete job usually costs upwards of $14,000 including what has already been done.
I'm a 81 year old man who had just come home from fighting Covid in hospital for 3 days and not exactly sharp.
Well the camera tech said he could reduce the price to $12,000 plus with senior discount and start the job and finish the next day.
I reluctantly agreed as I had no other alternative.
They started the job on Thursday finished the work on Friday for a total of 10 work hours for the 2 days .
After realizing what I had spent I started looking on the internet for comparable plumbing work and found I had been upsold.
I composed a letter of contract cancellation per their contract within 72 business hours presented to their office and bill was reduced to $6,000 .
Well the tech came the following Monday to pick up check for $6,000 I refused until trap under vanity stopped leaking. He worked on leaking trap and left.
Leak persisted and he returned next day and messed around some more.
Still leaking so they sent another (master plumber) he worked on the leak and left.
Still leaking so (master plumber) returns second time replaces some parts and leaves.
Complained to Anaheim office and got bill reduced to $4,000 if they would stop leaking vanity trap. Third tech shows up to stop leaking which he does.
This plumbing company is a total scam. For those of you who have been taken please go to Federal Trade Commission at reportfraud.ftc.gov
maybe we can put an end to this type of ripoff.

Terry S.

1/15/2023

This company is terrible. They kept me waiting, canceled for 2 days in a row, leaving me with a shower that's not usable. I sat waiting for several hours while they made excuses. Go elsewhere, even if you have to pay more. The dispatcher just called me that she's forwarding this to the higher ups. As with the plumbing service, I dummy expect anything to come off this.

Kim T.

3/13/2017

Our rented condo in Ontario, California have a slap leak and need urgent repair, we called Kevin of Rooter Hero, he responded speedy to our rescue. He is a very kind hearted and he very patiently explained all options available to us, in order to save us money and time. He is a very well experience plumber, we strongly recommend his services and this company. Excellent services and fantastic price. Thank you for a job well done!

Sam S.

2/19/2022

David G. Was a very pleasant ray of sunshine in my moment of distress. He was very knowledgeable and personable guy that was also very professional. He put Dow mats and blankets to cover his area. Took him a minute but then the clouds parted and sun came shining through. Very very nice guy that hopefully I run into on the street. Great guy. Love to have him as a personal plumber.

Thanks mike he is a great person to have on your team.

Btw I'm a real person and wasn't paid. I was treated well and just paying it forward

Thanks David.

Al S.

12/02/2012 12:00:00 SA

Called Rooter Hero for their $69 Cable Drain service on a Saturday morning. They said they could have someone out between 2-4pm. About 3:30 they called and said they couldn't make it and would come Siunday between 10-12. At 12 they called and said they were running behind and would be out at 12:30. At 12:30 they called and said they made a mistake but would be out mid-afternoon. 3:45 they called and said they could be out in an hour. I told them not to bother.

Bradley W.

02/06/2020 12:00:00 SA

I needed a bathroom sink unclogged so I gave them a call. Quick response and someone came out the same day to fix the sink. GUSTAVO CASTILLO came out to fix the sink and he fixed our sink in a very professional way. Highly recommend this company and Gustavo.

Kasey C.

02/05/2018 12:00:00 SA

We recently had major plumbing issues in both the front and back of the house. Our home is over 50 years old and all of our cast iron pipes had rotted away and filled with dirt. In desperation, we contacted Rooter Hero Plumbing and they responded immediately. They came out to our home and evaluated our problem. Within 24 hours, they were on the job.

The lead plumber, Padro, was extremely professional, knowledgable, efficient and responsive to our needs. His services were above and beyond our expectations. Padro also has excellent follow through on every job. We were so grateful to have him on our job.

Hiromi H.

11/15/2021

They are unethical and they are crooks! Do not give them your money! If I could give them zero stars, I would! They showed up without masks even when I specifically asked them to wear masks inside my home.

I called, plumber #1 came out and said he couldn't clear it with his snake and needed to call plumber #2. Plumber #2 said they needed to install a $1,500 cleanout to get his camera in. They were not able to clear my drain. They said they needed to call out plumber #3 to hydro jet and even then they couldn't garauntee it would clear the issue. They told me I needed to repipe the house for $11,000. Plumber #3 came to hydro jet. I was told everything was cleared and fine. I used my washer and the garage flooded. They also installed the wrong cap/plug on this new cleanout which did absolutely nothing. I called the company again. They sent out plumber #4 who refused to touch it because he said there weren't a lot of notes on the account and he didn't know what plumber #2 did. When plumber #1 and #2 installed this cleanout, they cut all of the way through the wall to my bedroom. They didn't fix it and didn't say anything. I called the company again. Plumber #2 showed up to clear the garage/utility sink drain. He said he could not fix the wall because he wasn't prepared for that. I told him to go get the stuff he needed to fix it because it was now day 5 and I wasn't going to be inconvenienced another day for him to come back again. So, they fixed the wall but of course, it looks horrible.

Six weeks later, I am having the same problem. I called All Plumbing & Air Solutions out. They informed me this new cleanout does absolutely nothing for me because they installed a 2 pipe, same as the cleanout I already had. All Plumbing & Air Solutions got my problem cleared for $275.

Lisa C.

01/11/2018 12:00:00 SA

I just found a wonderful plumber. His name is Angel Castillo. He was greeted by my two dogs in full barking mode! This did not phase him at all and it seems like he really liked them !
I discussed my plumbing problem and also my washing machine problem. He was polite, efficient and got the job done in no time at all.
After the repairs were done he went over exactly what he did.
I will be calling Angel whenever I need a plumbing problem fixed.

Cassandra S.

09/08/2016 12:00:00 SA

This company is great. Ray Elizarraras was the tech that came out on a service call at 9:00 pm. He was courteous and very professional. He took his time and explained the problem in detail. Even though it was a last minute service call Ray was excited about his work and treated me (the customer) like I really mattered. I would definitely recommend this company for their service.

Army M.

11/02/2018 12:00:00 SA

WARNING this company was called out to unclog a sink. Upon arrival they quoated a fix at over $3,600.00 . We got a second opinion about a fix from a local plummer and he was able to complete the work for $325.00 . Rooter Hero wanted $600 to fix a section of drywall that they said had to be removed in order to replace a pipe. That pipe was brad new. Well the pipe did not have to be replaced the drywall did not need to be torn out. Our plummer retapped the pipe and fit it properly problem fixed.
How these people can think this sort of hustle and con is acceptable is astounishing. The contractor for Rooter Hero was not just an employee but a Field Supervisor named Robert.
I had them call us to report the huge discrepency and this felow Robert had no excuses or argument as to why he was going to charge so much.
I never write bad reviews or am critical of much but this is really a bad and unethical way to do business.
If you are looking for a plummer look any where else. We never got so much as even an apology . Thank god we were wise enough to look some where else for an honest and reputible plumbing service.
We all work hard for our money how these folks think this is a decent way to do business or treat the public is really unacceptable.

Craig D.

05/06/2023 12:00:00 SA

Do Not Trust! They also tried to scam me with their $77 drain clog. I had a clogged shower drain, guy came and also tried with minimal effort to snake the drain. After about 10min said he couldn't unclog it with his snake. He called his supervisor, who said it needed a hydro jet, and the price would be $1900. Was trying to get me to do it right then.

At that point I called my landlord and they sent their plumber over the next day, he unclogged it within 5min with a snake, just a hair ball.

Rooterhero are just trying to scam people with unnecessary upsells to hydro jet at almost $2000, ridiculous.

Sharae T.

11/19/2019

I called around for a plumber and someone suggested them on Facebook so I got an appt with them. I had a broken garbage disposal that wouldn't even turn on. The guy came out (I wish I remembered his name, but this was back in May). He quoted me $1700 to replace my garbage disposal. I was SHOCKED! He said he would give me $150 off if I called his personal cell phone to repair it in the next 24 hours. That all just didn't seem right. They still charged me $50 just for coming out and looking at it but I was fine with that. The guy left and I called my dad and asked if that sounded like a good price and he said NOOOOO. He said to go to Home Depot and buy a new disposal for $150 and watch a youtube video on how to replace it. That is exactly what I did, but this company is a complete scam.

Ellen K.

07/01/2023 12:00:00 SA

Great, fast weekend reliable service! Tommy with the Gardena, CA branch was friendly, informed and respectful of the situation, agreed with the timeline. Can't say anything negative about the situation.

John I.

07/10/2021 12:00:00 SA

These guys are great plumbers and know what they are doing but way too expensive. I spoke with 7 different plumbers before and received 7 different quotes roughly $200 to $350 and these guys quoted me $1800 for the exact same job! Hopefully if you go through them they will quote you a better price.

Nicole V.

09/08/2015 12:00:00 SA

Well first off when I met Bryan Waldren, he was very nice and friendly. I asked if he was able to take care of some clogging issues in the bathroom, he then explained to me a few things and I am very very pleased. Attitude is everything!

Gee C.

8/25/2019

Thank you George for coming out even though its late and night and provide a good and honest service. thank you

Kyle S.

12/17/2012

Called for a clogged drain; the plumber who came out was named Danny, he was very respectful, upfront, and truthful. He got right on the job and finished very fast, cleaned up his mess, and was on his way. Great price, great service, I would definitely recommend to my friends and family!

Rick G.

7/24/2020

My moms home needed a new toilet installed. Thought it was going to be simple but there were other issues. Which is on my moms fault for not up keeping the home and for hiring bad contractors . Rooter Hero Kyle gave me the run down on what was going on. Took me step by step and explain everything clearly. What needs replacement and can and can not wait.

After talks and a great price to get what needed to be fix I gave home the okay. Took a few hours but I didn't mind if means it was going to get done right. He did. Kyle did a great job with how bad the bathroom toilet was. He even walked me through it again of what was fixed and what should be fix in the future to prevent any future issues. He is a real MVP!

My review is late because I usually like to wait to make sure nothing else happens and I don't have to update the review but so far the toilet is going strong and happy to have a working one. I will definitely call them again and recommend them. Prices are fair and their payment plans are great. I hope his bosses read what a great job he did. I wanted to call in to let them know but I wasn't sure which number to call.

Not a big deal: He was wearing a mask the whole time GREAT! but it would have been cool if the company provides shoe covering too for walking in the house. As I said not a big deal as the floor needed a good cleaning anyways.

Maria R.

11/22/2020

Not recommended! Unfinished job! They did hydro jet in both bathroom. Cost $ 595 good for one year warranty . Then the next day my shower room its clogged up again and its over flowing and when i called the office they said they will sent same plumber to fix it and then the plumber refuses us to go back to fix it . And i ask we still under warranty they said nope only once to twice hydro jet and thats it .

John P.

05/02/2014 12:00:00 SA

Caution: Greg the plumber tried to bait and switch me on price and services. I quickly kicked him out of my home as I did not allow him nor his less than honest company to start work.

Christie R.

05/02/2016 12:00:00 SA

Just had Ray Elizarraras clean my drain. I called at 3 pm on Friday and he was here, worked and finished by 5:30! Love his service, his attitude. Really loved how clean he was and how clean he left my bathroom. I would definitely recommend Ray and his service.

Thanks so much Ray and you were definitely my Rooter Hero.

Cesar X.

3/22/2022

STAY FAR FAR FAR AWAY FROM THIS CIRCUS CLOWN SHOW BUSINESS. I'LL MAKE THIS EXTREMELY QUICK, SHORT AND TO THE POINT. My in-laws are an elderly couple who have had there home well over 35 years. The house required re-piping and Roto Circus gave an estimate valued at $20,000.00 I told my inlaws that PEX would be ideal for them, which is a cost efficient way to go. The total dropped to $12,000.00 with that being said, it took the crew 2 days to re-pipe, which wasn't too bad. This is where it gets wild. 2 rooms needed to have drywall cut out to located the pipe, which was around 12x12 box out cuts... They send out a nice gentleman, but these guys get paid by thr hour. NOT the job. So for (2) 12x12 cut outs he took 8 hours!!!! 8 HOURS! My in-laws have not been able to use the restroom for 8 hours! They had to go to a fast food restaurant to use the restroom, all for (2) 12x12 patch jobs, 2 coats and sanding, all while an air fan could have dried it (if they didn't use green dot) ITS GETS BETTER! This guy has to come back to cover up a 6x6 piece still!!! Unreal.. STAY COMPLETELY AWAY!!!!

Erik H.

06/02/2020 12:00:00 SA

My drain kitchen drain got clogged and I tried to snake it clear myself but my snake got stuck. I yanked it out and the cutter broke off way down towards the sewer. Rooter Hero happened to be across the street doing some work and were able to come over and give me a hand.

It turned out to be the roots from my curb tree that had wrapped around it and broke the pipe. Rooter Hero was able to run a completely new ABS pipe under my house without having to tear up the floor in my kitchen, which I just remodeled. They also were able to put a protective sleeve in the cast iron pipe that ran down to the sewer so the tree can't ruin it again.

A special thanks to George for his quality work and professionalism!

Kat P.

3/22/2016

Ray Elizarraras was my tech he came out and was very professorial and friendly
I was so scared it was gonna cost me a arm and a leg my baby flushed a toy down the toilet and now its flooding everywhere ! so Ray came in and tried his best for about 45 mins to unplug the clog and no luck so he fully explained the ( pull the toilet ) to me and the cost in full detail . thank god he is so patient and understanding . we pulled the toilet and he found the toy and everything was fixed like new . he even cleaned my bathroom floor :) Thank you very much ray your the best !!

Mark B.

6/23/2020

Be careful dealing with these guys. I hired them to fix a pinhole leak. The technician was really cool and we agreed on the scope of repairs. I'm a business owner myself and I know the value of honesty and good customer service. After we found the problem under the house and identified the problem, the job was quoted @ $350 to replace a section of bad pipe and a t that was starting to leak. Mind you that I asked the tech to look at the whole system and address other issues that he felt would be a problem in the future. After the job was done, I asked what the scope of work performed was and found out that the leaking t fitting was not addressed. He made some phone calls back and forth with his manager Francisco and I was told that it wasn't a part of the contract. I'm not the type of guy that half asses anything I do and expects the same from who I hire. I have them every chance to make it right but the manager Francisco insisted that he would stand his ground and not honor the original agreement. It's sad to see nowadays that a service company like this is after that overall dollar in a dishonest way rather than making lifelong customers thru service. My advice is to stay away from these guys.

Ethan S.

03/09/2016 12:00:00 SA

I had this company Rooter Hero come out to my house and boy, were they my heroes! I had a leak in my shower but I couldn't figure out how or why it was leaking. Dylan Moya, or should I say Dylan Hero Moya came out and fixed my shower in a very professional manner. He kept asking if there is anything else he can do for me and respected my home as if it was his own. Rooter Hero should be glad that he is on their team. God Bless you Dylan Moya, and God Bless Rooter Hero.

Sarah M.

10/25/2017

I cannot say enough great things about this company. Today, Nick Chavez came out to do a re-cable of my drain, which was covered by their warranty. Nick took the time to explain what he was doing and really set my mind at ease about the issues I am presently having (and have recently had) with my drains. He was knowledgeable, friendly and patient with me as I tried to understand why my sewer lines are such a mess. I highly recommend this company because they really take the time to care about me, as a customer, and to help me make good decisions about how to make a more permanent repair. There is no better plumber out there. Hire these guys!!!

Ms Reenie M.

05/06/2022 12:00:00 SA

So, I used this company a couple months ago, all went well, tech was good, arrived on time. However, the toilet backed up again, and since there is a warranty there would be no fee. Originally requested last night since there is 24hr service per the online details. That didn't work so the time was set for 9-11am today. Now it's 4:20, I've called the company many times and am told someone would get back to me...no one has called. dispatch planned to contact techs in field and have a tech call, but did not hear back. I would try a different service but today's service would have no charge. but clearly at some point I need to contact a different company. very frustrating, suggest not using this company.

Cathy R.

11/16/2013

I had a broken valve in my shower. I scheduled an appt on Thursday 4-5 thirty minutes before my appt. my husband called to let me know that the plumber was not able to make it. I scheduled for the next day 4-5 not only did no one ever showed but when I called customer service to find out what happened no one ever picked up! In today's job market their are so many other companies out there and it's a shame that some companies lack customer service. I will not recommend this company to my colleagues or friends. If you can not make it to someone's home, I am wondering the level of service this company can provide .

Ann L.

3/28/2011

This is the ABSOLUTE WORST plumbing experience of my entire life.
BAD, BAD, BAD!!!!!
I haven't been able to shower in days. We even had to call a Snake Wrangler AT OUR EXPENSE, because the fraidy cat plumber said he couldn't do his job with the humongous snake under the house. As it turned out, it wasn't even a snake....it was a lizard.
And this is just the tip of the iceberg.
They said they were on their way, and seven hours later, they still hadn't shown up. This happened TWICE. Spent the better part of 2 days...just WAITING!

Nancy N.

08/04/2020 12:00:00 SA

Dont waste your time or money on this company. My experience with this company was horrible. Initial call to company was for a camera to check pipes. 1st appointment, plumber came out and asked what was going on and took a general look under sink. He said unfortunately he didnt have a camera to use that day but he could come back the following day with a camera. 2nd appointment, same plumber with his supervisor came in again and just looked at the pipes and asked ok so whats going on with the pipes. I looked at both of them and asked well this guy was here yesterday didnt he fiill you in on the details before you got here? So bottomline.....they did not plumb the line (clogged kitchen sink) to clear the clog but from just looking at the pipes says they will need to break the floor, use a hydroblast, etc...... went from $77.00 to $1500.00 in 5 minutes and they never even tried to clear the clog. Wow. These guys work as a team to try and sell you something you dont need and rob you. I told them they were unprofessional, lazy and con artists. I called another plumber, they were at my home in 30 minutes and my kitchen sink unclogged within 15 minutes.
Do not use Rooter Hero they will rip you off.

Jim M.

01/07/2022 12:00:00 SA

I've used these guys for a number of years to clean out the sewer line in my home. It clogs up on a regular basis and I have to have it cleaned out roughly once a year. Paying them $77 each time is a lot less than the $6000 it would take to replace the line. The techs have always been very courteous and professional. And their price is a lot less than the $150 to $200 I had been paying previously. I'm very happy with their service.

Tim H.

12/23/2021

Called for a drain cleaning and unclogging. was told I would be contacted within 30 minutes. here I am 6 hours later and no response and no call. terrible service

Rob D.

09/03/2023 12:00:00 SA

Sunday, Labor Day weekend our whole bathroom backed up. Could not have been worse timing. Looked online, saw an advertisement for Rooter Hero and gave them a call. They honored their promotion, even though it was a Labor Day weekend, and sent Hero William D'Anjou to our house within the hour. Will, quickly assessed the problem, ran through our options (full plumbing breakdown - main sewer line, toilet, etc.). We only needed the stoppage cleared and he did so quickly and efficiently, demonstrating how everything worked. Will was friendly, courteous, clean, efficient and just a nice guy.

We could not be more pleased with our experience, there was no attempt to upsell, just an honest, rational assessment of what we needed and performance of the work we required quickly, efficiently and for a great price.

Hopefully we don't need to call them again, but I won't hesitate if needed.

Tam A.

12/16/2021

Help, the service repair technician hasn't even started yet and I want to scream! I'm told the $77 clean out doesn't apply because it's only for a accessible clean out. Showed the technician where the accessible clean out was and told the cable may not be long enough. Told because my pipes are old there is no work warranty. Technician would perfer I pay 4 times as much to clear drain then add addition pipe restoration services $$$. 15 minutes of sales and because I only want the drain cleared l'm told by the technician that he dosen't have to be here. The Roto hero technician appointment last night was a no show and now this crap- don't use if in Sacramento!

Ria M.

9/17/2013

Before using Rooter Hero, we had another plumbing company come in and take a look at our shower pipe that was backing up. After basically handing them $400.00 to hydro jet the pipe, they put us in a panic that our pipe would burst within the week. It did not, of course (they estimated about $3000.00 to fix it and demanded that we gave them a decision before they left).

It started backing up again after about 2 months and Rooter Hero came in and snaked it clean and found the culprit...a lot of hair. I don't know why the other plumbing company did not pull the hair out, but Bryan from Rooter Hero was completely honest and told us that the pipe is fine and just to let them know when it starts backing up again. He also explained why the hydro jetting was not a suitable solution before.

Finally, Rooter Hero came to my house in Aliso Viejo and they were honest, efficient, and friendly. I am a stay at home mother of two and they came at the beginning of the estimated time block, which is crucial when dealing with schedules of two little ones!

I think the other reviews giving them 1 star may be their competitors as well....

Shel R.

06/08/2022 12:00:00 SA

Albert the technician was very enthusiastic and knowledgeable. i was glad i called him, i will highly recommend for future service, thank you......

John C.

08/10/2021 12:00:00 SA

Guy showed up, couldn't understand the idea that the bathrooms on the back of the house were flooding and the kitchen on the front wasn't, so it had to be a mid-sewer run. He tried to tell me that the kitchen was higher so you don't see it there even though I had already removed both toilets and could see exactly where the standing water level was and what would backup and what wouldn't.

Without scoping or even looking he insisted he couldn't use the cleanout that was too small at the back of the house and instead said he'd need to go use the main vent on the roof and that it really needed to be hydro-jetted for $1400. If anything more than a simple drain is clogged and you can't fix it with a $20 hand snake from the big box store, don't bother calling these people.

The guy had no idea what he was doing, just clearly looking to fill his afternoon with a big paycheck. He also tried to claim he couldn't use the open toilet hole because they were basically back to back even though they weren't and actually go in two different directions. But again, he spent all of five minutes trying to find the largest paycheck he could in the place.

mARTIN v.

05/11/2012 12:00:00 SA

Our toilet upstairs was clogging. My mother-in-law, who was visiting us, took it upon herself to call a plumber. She called Rooter Hero, big mistake. A clogging toilet turned into a $3,300 estimate. He provided no detailed estimate, but one amount of $3,300. My MIL called me in a panic and I told her to STOP everything he was doing until I got home. After complaining about the one line item amount of $3,300, he proceeded to look in his fee book and detailed the amounts for me. According to the technician he had to power clean the line ($1,200), put a camera down to make sure it was all clean ($650), excavate the downstairs ceiling (tore a huge hole in the ceiling) to check for leaks. To install a new toilet, he would have to install a metal flange on the floor ($950), miscellaneous items amounted to an additional $500 (including the ceiling excavation. I told him to pack up his stuff and leave, he submitted a bill for $1,200 for the power cleaning of the line. I called a local plumber down the street and he finished out the job for $120. I really feel that this tech tried to take advantage of my 70+ year old mother-in-law. Had I not come home when I did, we would have had a bill for over $3,300. These guys work on commission and are incentivized to charge you for everything. Would NOT recommend this guys to anyone.

Rhonda R.

05/04/2023 12:00:00 SA

Highly recommend. I was nervous to get a plumber. I didn't want to be over charged or have to get multiple quotes. But Rooter Hero was so great with communication. Price. Quality. Friendly, knowledgeable, professional, on time. Best experience ever. They are my plumber go to from now on. Try for yourself. Im so happy. Great job Rooter Hero!

marcie K.

12/23/2016

Eric Martinez came by on a holiday weekend and worked hard in difficult conditions. He did a great job. I appreciate his work and would highly recommend him!

Richard W.

4/19/2017

I had an emergency situation with a busted pipe in my front lawn and it was flooding my entire neighborhood. It was a weekend, so I patched it up and called Roto Hero, they sent out Mark Wilson who assessed the damage, told me what needs to be done and how much it will cost. Mark was friendly and professional and completed the repair in a very timely manner. I had an electronic receipt in my email before he drove off. Big thanks to Mark and Roto Hero for helping me out.

Nijole T.

11/10/2016 12:00:00 SA

Very happy with my service with Rooter Hero. Ray was friendly and knowledgeable when he came out to my home for a pressure cleaning and to clear my drains. While not all issues could be solved and it's a larger problem, they did their best to help me out. The have fair pricing and Crystal was fantastic communicating with me the arrival times. I can recommend them for all your plumbing needs.

Adele B.

10/12/2020 12:00:00 SA

My elderly neighbor had standing water in her shower last week. The technician named Jimmy Arredondo was so nice and thorough. He came to her house and checked the toilet and her sink and running water through the whole house. She was very grateful that he was so nice and gentle and diligent and clean. Great service. Call them at 714-855-5638.

Rajesh R.

6/25/2015

Guys have no knowledge of Plumbing and advise you to replace whole plumbing pipes and quoted price for replacing Kitchen sink disposal was $285. I got it replaced with new one for $80 and from a very professional technician. They visited twice to unclog my drain and first time did not tighten the Bee trap cap properly and second time wasted time in running snake through the drain when the problem actually was somewhere else. I would never ever call them.

Cliff H.

4/22/2017

After having been disappointed with a series of unexpected delays in service to install a replacement kitchen faucet, Chris ( who I believe is the service manager), took control of the matter and simply arrived at our home to complete the work himself. The work performed was excellent and the fact that he assumed ownership of the problem and addressed it decisively, was most reassuring!

Abdul A.

09/09/2022 12:00:00 SA

should be Ripper Hero ... this company Dishonest and trys to rip you off. as much as ossinle , they overcharge even with simple repair.. go find other reliable company and be happy.

Mike W.

5/20/2019

Had a kitchen drain stoppage called these folks and Eddie was here in less than an hour. He was fast, clean and friendly. I am very pleased with the service provided.

Nancy G.

10/22/2014

My elderly mother used these people. I was shocked when I saw over $3,000 on her credit card and all she had was a backed up kitchen sink. That amount is about 1/4 of all the money she has total. She will never be able to pay that off in her lifetime. I have called plumbers for drains a dozen times in my life for older and newer houses, never have they charged me like that. From these posts I can see that it is definitely a pattern. What a shame!

Diana K.

9/28/2021

David Glover is the best technician. He is polite & patience and very efficiently fixed the problem.

Nang L.

08/09/2022 12:00:00 SA

My tub drains just a little bit too slowly, so I called Rooter Hero plumbing to check it out
I was told that the visit costs $49 and will be applied to the job, drain job is $77 with coupon.
A technician came on the same day, after looking at the drain flow for one minute, he told me I need descaling job because the inside pipe is restricted without even trying to use drain rod to see how bad this is.
He spent another 10-15 minutes writing a quote of around 5K
I was stunned with the quote and forgot to ask him to try drain rod first. So I paid $49
Ask them to come back to do the drain rod for partial fee but they want to charge another full fee of $77

So, watch out for this company, they try to sell a big job without trying to perform a complete check first

Yvette M.

7/22/2017

Just had our kitchen sink unclogged by George and he worked fast & made sure he explained what was being done. Great service at a reasonable price, will definitely use Rooter Hero for any future plumbing issues!

Ben G.

10/21/2015

Scam. All they care about is money. They came and ran a camera down the sewer and said they will have re-route the line for $10k. I had a friend come out and he said there was no issue.

I would have blown $10k, thankfully my friend saved the day. I will NEVER call these guys again.

Stephanie B.

2/22/2017

Just called this morning and George came within 30mins. Great customer service!!! George was polite and professional and fixed the problem very quickly!! Would recommend Rooter Hero and Gerorge if you're having a plumbing issue!!

Rosemary M.

6/21/2012

Do I have to give any stars? Other than the fact that they were nice and well-dressed and good-looking, and on-time, I have nothing good to say. Tried to snake drain behind washer/dryer, couldn't get too far, so called supervisor who came with a camera and said the pipe was collapsed and we'd have to do a demo job through garage floor and entry...bid ended up being $11,580. minus a 15% discount, so $9843. Called another plumber the next day for a second opinion, he cleared the drain in no time for $125.00.
Don't use these people!
ps I'm not a competitor, we're an elderly couple and don't need this kind of s...t!

Kevin H.

5/13/2020

I live in La Habra and we called late Sunday night for a stopped drain. George came out at 10:30 to snake the line but was unable to pass 10 feet. It turns out that our cast-iron pipe broke under our kitchen and needed to be replaced. He communicated each phase of the project very well and was super responsive to our questions. This ended up being a bigger project than we planned but George and Corey were great in replacing all our cast-iron pipes! I would definitely recommend them and call on them again if the need ever arises.

Susan F.

3/13/2018

We called Rooter Hero because we had two faucets that needed to be replaced. Christian came out and gave us a quote and replaced the shower head. He was professional and thorough. Great job!

Joyce E.

12/17/2016

We called Rooter Hero for a leak and the fix did not hold. When the leak came back Rooter Hero sent Joe Ramirez and the problem was fixed excellently. All our questions were answered and pics were taken for the landlord. We highly recommend Joe Ramirez for plumbing success!

Kassen K.

04/06/2017 12:00:00 SA

Once again, Rooter Hero has remediated a major plumbing issue in a 65 year old family home.

Ray E. & Raul C. Went above & beyond to convenience my 88 year old dad, sister & sister in-law during a complete dismantle & replumb.

Their Customer Service is superior & old school!

Mike A.

1/16/2020

Jim was great ,professional, and provided a prompt and friendly service...very fair with rates and honest with what needed to be taken care of...I definitely recommend Rooter Hero Plumbing...

Heather P.

9/18/2012

Called them to unclog our main drain because they had a coupon special. What a big mistake. I had almost the identical experience that Davey E. had, except that we had a ton of roots in our line and it did need a sleeve. Rooter Hero quoted close to $11,000 to inspect, video, repair our broken pipe with new clean outs and put in about a 25 ft. sleeve. Almost gave me a heart attack. We got quotes from 3 other companies in the $3500 to $4500 range. Not even close to Rooter Hero's quote. What a big rip off! I said I feel sorry for people like the elderly who get taken by companies like this. Beside the ridiculous prices they charge, we found them to be dishonest in some of the things they told us... ie they said they were on Costa Mesa's approved plumber list specifically saying they attended the necessary workshops. I called the city, and they said they signed up but never followed through. There are alot of reputable companies to handle your plumbing needs; i would recommend avoiding this one!!

Shelley R.

7/24/2022

They came within 4 hours of my call, on a Saturday! Ivan, the plumber, was pleasant, efficient and cleared out my drain which had backed up. He also cleaned up after himself! this is the second time I've used rooter hero (different issues) and I was just as pleased this time as before. this is my go to plumber!

Nalika G.

09/10/2018 12:00:00 SA

Scam artist! They quoted 17000 (!!!!) to repair what they referred to as a bottomless sewer line, and that there was a fracture in the clay piping too. Wont provide a recording of the camera either. Also, very quick to point out that they offer financing and low interest rates. That was a clear sign that this is how the company makes its money. Dont be fooled by the 77$ they rope you in at, and then slam you with a bill that is criminal. Called in a more reputed national rotor company who are billing us for a job that is 2500$!! The best you could do with that scammy coupon they send in the mail is to use it as a shitrag when you're in a sewage pickle. Please please beware.

Diane D.

12/04/2014 12:00:00 SA

Stay away from this company! Not only did they NOT clear the drain, they put on a well choreographed act including speaker phone convo with a co-player... oh no! not the same issue as Cheryl's! And props from a pretend neighbor's house saying oh gee, they had the SAME issue! Just look at their pipe! It's happening in this entire neighborhood!!!)... and then after walking around the house said I needed a $15,000 - $18,000 (thousand!) repair that would go all around the house! After being in the fetal position for 24 hours, a friend called Gil at GG Garcia Plumbing (Orange, CA) to check out the situation. For $150 (yes, without 2 zeros) within 5 minutes my drain was clear, pipes are fine... oh, and if I did need the supposed collapsed pipe repaired, the connection was just on the outside of the wall on the other side of the sink... NOT AROUND THE WHOLE HOUSE! But, never mind that as the pipe simply needed to be snaked! Their business card gives the president's personal phone number but after hearing my complaint about these actors he didn't return my call. Do not get sucked in by the coupon fliers! Those 5 stars -- yeah, probably written by family members -- another act! These people robbed me of 24 hrs of my life that I will never get back! Don't let it happen to you! See other reviews where they pulled the same act... but for fewer THOUSANDS!!!

Samuel G.

11/02/2019 12:00:00 SA

Needing a Plumber is Scary and it's not something I look forward to However, When Ivan arrived at my Home it truly felt like we were rescued by a Hero. Ivan went straight to work and made sure he cleaned his mess he also, wore shoe coverings. Next time we need a Plumber, We are using Roto Hero.

Erica P.

12/10/2016 12:00:00 SA

We woke up to a bathroom with water everywhere. Rooter Hero was called and they sent Joe to assess the problem. He arrived quickly, was polite and friendly. He was very informative and told us our options. He fixed our immediate problem and let us know that we're gonna need to tend to bigger issues in the near future but wasn't pushy about making us decide right now. We will definitely be calling Rooter Hero and asking for Joe! I suggest if you have plumbing concerns you should too!

Doris B.

7/14/2018

We were hosting a get together on the 4th of July and had a sink clog. I did a search, read reviews and called Rooter Hero in hopes we could get them out on the holiday before our guests arrived at it wouldn't cost an arm and a leg. They answered and were ready to help. They sent Sam out right away. He arrived in record time and he was great. He was able to unclog our sick in no time. He was kind, clean and they were super reasonable. They were our hero and we would highly recommend Rooter Hero. We hope we don't have any other issues anytime soon but if we do we'll be calling again.

Corbin S.

1/19/2017

Outstanding service at a fair price. Techs Ray Elizarraras and Nick Willis were friendly and professional. Our business has had 2nd story bathroom plumbing issues over the past year so we decided to try Rooter Hero. After employing a cable rooter, Nick and Ray used their snake camera to get a better idea of the situation. Turns out that a combination of old cast iron pipes and 90 bends in the plumbing make our plumbing more susceptible to blockages. They said if we are more careful... (no wipes or too much toilet paper!) we can probably squeeze another 20 years out of our plumbing. Much appreciated honesty! They were very transparent and let me watch the video monitor while they worked. I would recommend them to anyone.

Jeff M.

11/29/2020

I've used Rooter Hero serveral times for snaking my clean outs. Mostly good experiences. You don't know what Tech your going to get..... . This time a got a less experienced one. The Tech was supposed to contact me after accessing the situation. He didn't. He pulled the Toilet. Etc. A snake for $77.00 would have fixed it. The Good News. I called Rooter Hero after seeing the extra (unapproved) charges. No hassle, They made it right. Story 2. Toilet clogged again just about a month later on the weekend. I knew it was because Tech 1 didn't snake the clean out or didn't do it right. Tech 2 John Hand came out this time. It took a long time for him to get to us but I realized the demand on weekends and I specified not to have Tech 1 this time. John snaked the clean out. No toilet pull, fixed the issue. No charge. They made it right again. Thanks John and Rooter Hero.

Stefanie D.

10/26/2018

I found this plumber via Google search. The tech, Vesalle, came on time. He has clean uniforms and even has his own shoes cover. He did an amazing job and cleaned up afterwards. The company offer great price coupon $77 and free camera inspection but only good till the end of the month. I guess I pretty lucky . Give them a call for all your plumbing needs .

Salmi D.

7/28/2020

We had Joe and his assistant from Rooter Hero out to fix our toilet today. We called this morning and they were here by 12:15. Very professional. Gave us an estimate and had it fixed quickly. Great service

Janet H.

3/23/2021

The company didn't want to work with me or my lawyer to get the $10,000 I paid out of pocket from my crappy home warranty company which was Old Republic.

Matthew K.

11/11/2018 12:00:00 SA

Your plumber stated that the screw was broken off on my shower handle so he couldn't take it off, but gave me another option...more expensive way, cut the back dry wall and cut pipes and take it out, cost over $1300.

The screw wasn't broken, you needed a hex key to loosen the handle instead. Your plumber tried to rip me off. Real plumber did the job for $200.

Beware!!!

Courtney L.

4/20/2017

I Was very impressed with my service with rooter plumbing. Jerry Rivera was the very nice man who was sent out to help with our plumbing issue and he was very knowledge nice and did a great job. I was extremely grateful and happy with my service.

Daniel O.

11/01/2014 12:00:00 SA

Danny was quick, nice, and very helpful. Pointed out that my tree is causing an issue with my sewer pipe at the street and advised me to contact the city. Thank you!

Astrid C.

09/04/2015 12:00:00 SA

I absolutely love this place! My sink was clogged up and was already starting to smell. I had called someone before to get it fixed but after a couple of days it was clogged up again. Luckily, I found Rooter Hero plumbing and Bryan came and fixed my sink in no time. He was super friendly and explained to me what was wrong with the sink and it hasn't clogged up since. For those needing a plumber, I absolutely recommend this place. You won't regret it!

Jeffrey D.

5/24/2022

A quick response and a knowledgeable, we'll prepared plumbing crew saved us from a day of smelly kitchen sink backup. Ivan from Rooter Hero arrived at the promised time, quickly diagnosed the issue and cleared our plumbing clog. He and his assistant were clean, polite and responsive. It was a good experience dealing with Rooter Hero. Jeff D.

Christopher M.

02/05/2020 12:00:00 SA

Great service, no complaints. Eddie H. was at my house right away, was very personable and professional, and did a thorough job. Price was quite good as well.

Kendrick K.

1/24/2017

Two words: Rooter Hero.
Next two words: George Zavala.
Enough said. George arrived and got right to work, was polite and worked quickly to resolve my drain issue. I'll be requesting him by name in the future for any other plumbing needs.

THANK YOU GEORGE!

Sally M.

11/24/2020

Their service area is not as advertised. I was disappointed that they didn't serve my city but advertised that they did. I wasted time sending them a message on Yelp and then calling them.

Carole L.

11/09/2016 12:00:00 SA

Saw the ad for draining cleaning for $77 in OC Register. Danny Andres came out on time and quickly had my bathroom sink unclogged. Polite, efficient and professional. Will definitely use them again!

Dawn D.

1/26/2017

Finally a plumber who's reliable, honest and provides outstanding service.
Our tech, Sean Clayton, showed up on time and did a A1 job getting our leaking faucet repaired. He did it with a smile and explained in detail what he was doing as well. He knows what he's doing and I wouldn't hesitate to call Roto Hero and request Sean again for our service needs.

Jimmy L.

12/30/2016

Great customer service and excellent work. From the time I called to them coming out to fix my clogged kitchen sink was about 60-90 mins as promised. Jim was clean and professional and went out of his way to fix my clogged sink with the least amount of damage to my pocketbook and the surrounding area. All done in less than an hour. Great work, reasonable rates (for small jobs - larger jobs seemed really expensive.), and great service. I recommend!

Robert T.

02/04/2017 12:00:00 SA

I'm a previous customer that had some major work done in in 11/3/16 and am having some follow up work done. Been having few leaky problems in bathroom and kitchen, I call Pedro he spot on ask what's the problem I tell him the problem he says he'll be there the same day taking care of the problems. They guaranteed there work and the issue are solved. I've had three call back for leaky issue Pedro your patience with me is awesome I thank you Pedro as I said in prior posting Rooter Hero you are my hero's 5 plus stars. Thanks 2/4/17t

james o.

07/09/2021 12:00:00 SA

BEWARE these guys invoiced me $10,000 for services NOT rendered! Fortunately I kept records of my communication with them which documented cancelled services.

TJ G.

01/07/2015 12:00:00 SA

We had a really bad experience with a rental house that I manage in Mission Viejo. The sewer was backed up, so we called Rooter Hero. The technician ran a snake, and then had his boss come out with a camera. The $89 service call immediately became a $6000 verbal quote (nothing in writing). The next day two men dug a deep hole in the front yard to access the sewer line, and they TOLD ME they ran a high water pressure drain cleaner down the line, and that same $6000 repair became a $18,000 repair (a verbal quote - nothing in writing).

The next day, I had another company come out and run a camera, and they said that Rooter Hero had never ran the water pressure equipment. Rooter Hero was charging me for six hours of water pressure time, but they never actually ran the machine (I have documentation of this). So I ended up paying Roto Hero $3000+ for digging the big hole in the front yard and adding a drain clean out, and I paid a different company about the same to run 10 feet of new sewer line.

I felt that Rooter Hero was pretty shady - they were just trying to charge as much money as possible, not charge a fair price for doing an honest job.

Jason A.

5/13/2021

Despite an unfortunate set of circumstances, we had a fantastic experience with Rooter Hero, and particularly with Omar.

Unexpectedly, our master bathroom toilet started backing up, but we were experiencing no issues with any of the other drains in the house, including the master sink and shower. Omar showed up on time and was able to quickly resolve the issue. After just a few minutes, water was flowing easily and everything was resolved (or so we thought).

Within two days, the toilet was backing up again, so we called Rooter Hero back and took advantage of their 30-day guarantee. We specifically asked for Omar again because he was familiar with the issue. After snaking the toilet again, Omar could not resolve the issue, so he ended up pulling our toilet and doing a much more thorough inspection. Through each step of the process he kept us informed of his observations, his recommended course of action, and any potential costs.

At the end of it all, we discovered a spray gun tip had been lodged in the toilet, just past the bowl, and that was creating the persistent clog. We just had some interior painting done, so the timing and evidence made it clear that this was the result of our painter washing his painting materials out in the toilet and inadvertently flushing his spray tip. So, the failure to clear the clog was no fault of Omar's. To the contrary, he was incredibly helpful, responsive, and polite, despite a crappy problem (pun intended). The way he handled the situation, Rooter Hero's timely response to both of our calls, and the 30-day guarantee make it a no-brainer... if we're unlucky enough to need plumbing services again, we're calling Rooter Hero.

Kevin K.

9/27/2021

1000% recommend these guys. I had really bad cast pipes that I had them line and a cleanout to install out front, they were honest and very very professional, Eric Martinez was my lead installer and he is beyond professional. I am a contractor I remodel kitchen and baths and I am beyond impressed with my experience with this company, this is something that doesn't come easy from me but they earned it.

Dan R.

12/22/2020

Dealt with rooter hero of Irvine for a $79 snaking of the main sewer line. They claimed the line was completely blocked and couldn't be snaked so they sent a scope into the drain. They wanted to do a trenchless sewer repair immediately for $6800 so I sent them away for $150 and was stuck with a clogged line that another company came and snaked out later that day. The next company confirmed the trenchless repair needs to be done but that the line was simply blocked by roots. It seems Rooter Hero's business model is to bring you in with the cheap drain unclogging and then try to pressure you to do more expensive repairs.

North S.

10/24/2017

I Had a clogged toilet, from too much toilet paper. I called them out for their $77 add deal. The add said up to 75 feet.
Even though I usually call the ones on the radio for $99.

I was told if he had to use his regular equipment & lug it up my stairs, the kind on the roll (as shown in add) it would be $250.
LOL So if he had to work a little harder and do his job.

I said no way Jose, I'm not paying that.
He said he'd give it a try with his 6ft pole.
Well he used his 6 ft wire and some hot water and unplugged it.
So he did the job, just don't let them hustle you.!!
OMG!!

FYI: When I called in ; they wanted to know my form of payment. I don't know why this is necessary.

1star for doing the job.
Negative 4 stars for trying to give your self a 300% + raise .And trying to hustle this property manager.

NEXT!!

If your business is hustling Women, I promise you you'll lose more money & customers over time than you'll gain in a few visits.

Donna Z.

12/07/2012 12:00:00 SA

Thank GOODNESS!! We were afraid we had a huge problem and would have a huge bill. My husband actually had no idea why we had water EVERYWHERE. The tech showed up promptly and as it turns out, he was able to fix the problem within a couple of hours and it didn't break the bank. He even gave us a couple of options. Turned what started out as a really bad day, into a not so bad day. They are my first call the next time I need a plumber.

Minoo A.

3/30/2016

Alvino Guerra came on time, was well equipped and was very professional. The price was very reasonable and I am very satisfied with his job. I will recommend him for your plumbing jobs.
Shahrokh Arjang

Jan B.

01/08/2019 12:00:00 SA

I had a clogged kitchen sink. I called rooter hero after I saw there ad on line $77 special drain cleaning. I took a chance, since it's the cheapest I've seen. I called and got a time line between 1-3pm. Unfortunately, the tech was three hours late, which I wasn't happy about. But when he finally showed up, he was very nice and apologized he explained to me they have been swamped with calls. He did a great job of cleaning my drains, and made sure everything was running smoothly. I really appreciated that he took the time to do the job right. He keep me informed why my drain had a problem, and how to keep them unclogged. Thanks again Jesus, I will use them again!!

Sergio P.

11/16/2020

I'm very pleased with rooter hero today. They sent out Sergio to replace my water and he was very knowledgeable and patient. He was very easy to understand and pretty much he explained every single step to me step by step. He was also very fast and I felt like I could really trust him and rooter hero!

Diana K.

3/13/2018

We recently had a plumbing issue with our toilet and contacted Rooter Hero Plumbing. They came out and evaluated our problem the same day. Service was great, staff was friendly and I loved their quick response. Tech was very knowledgeable and very communicative about our problem. Thank you for working with us!

Heidi B.

07/01/2020 12:00:00 SA

The guy wanted 240.oo to clear a line in my kitchen. I said no way, I'll call someone else. He said let me see what I can do for you. Came back with a coupon and a senior discount. That came to 123.oo I said ok. He did his thing and when he was finished he said it was too packed with grease and I would need a hydro jet cleaning that was 7 something. Hell no!!

I called honest plumber and cleared it in a few minutes 49.oo dollars never go to rooter hero!!! They rip you off!

Sunny L.

12/01/2013 12:00:00 SA

Rooter-No-SHOW? Typical scammer's voice, obviously. Made me uneasy when I made the appointment but I did. I had an appointment for the next day, 2 to 4 she says, we agree. A few hours later I get a call and they ask for earlier, she asks, and I'm a little apprehensive since I already made plans and arranged schedules. I agree to change it to 8 am, she made me pick between 8 and 9 am, which time? She asked so I said 8 am. I kept thinking, the poor guy has to work on thanksgiving, so I'll cooperate and try to clear it as early as possible so he can go have dinner with his family. WHY? Why be considerate when these bozos don't give a crap about YOUR time?

The next day, I got up at 4 am to cook since I'd have to rearrange my menu's cooking time so I can finish my thanksgiving dinner by 4 pm. I move everything around, and carefully plan the whole thing.

At 8 am, nothing. Maybe he's a little late... 8:30 am, no sign. 9 am? Nothing. 10 am? Nowhere to be found, 10:30, I call. Some woman gets on the phone, she sounds as shady as every other person who works there. I tell her I had a no show, all she says is , hold on and I'm on hold for God knows how long (I hate being on hold unnecessarily, it's stupid. You don't know what's going on with your own technicians? Then you shouldn't be in business). She gets back on the phone and says, your house is next.

Hahaha... Are you joking me? Like I haven't heard that from BAD customer service, before!! You aren't THAT important, and while unclogging the toilet is important, there are PLENTY of plumbers out there that realize that WASTING MY TIME is just as inconsiderate as if you showed up at my door and I didn't open it for 3 hours and said, hang on, I'll attend to you next... When I get done this one other item. Next time, I'll bill you my $300/hr billable rate for each hour you waste... then again, there'll never be a next time!

Don't waste people's time... It's bad business.

Paul E.

01/02/2020 12:00:00 SA

Week of Christmas I discovered I had a stoppage in my main line.
I have called Rooter Hero in the past and they had a service man to my house within 30 minutes. The person they sent was Eddie Hernandez.
He was here when he said he'd be her, was very polite and followed me into the house to see where the drain was, did the service and he was gone in less than an hour. This gentleman was very polite and very explanator of what he was doing.
When I called this morning, I asked for Eddie because of his work ethics.
I received a call within 15 minutes that Eddie was on a job but could be here by 7:00 PM this evening
At approximately 4:45 PM I received a call Eddie that he was outside. We discussed the problem and he went right to work. He finished the job within about 1/2 hour, cleaned up the job site and out the door.
So very happy to use Rooter Hero for my plumbing needs. Great company and their Very Respectful Employees, even from the person who greets you on the phone.

Debra B.

9/22/2021

SCAM Plumber be careful stay away from there coupon. Tried to tell me they hit calcium buildup which will surely cause serious back ups in future....BS almost got me with their HYDRO PRESSURE sale con-job!!!

Isa M.

9/30/2015

Omg! These guys saved my place from so much damage. I called Evangeline and she was super helpful and knowledgeable. Alvino came and offered me alternatives that saved me so much money. Dylan and Sean were helpful as well. They gave me options to fix my sewer. I know that they were not the cheapest, but the they had the highest quality workmanship and I wouldn't have any other company work on my home!! This company is great. I would would recommend them to everyone!!!!

Eleanor H.

1/14/2019

Eddie was the best, he went out in the rain and tried until he got it to work yeah, now i can do my wotk. I so appre ciate the hard work he put in. Beyond the call of duty.. he was a gentelman and treated me with the upmost respect. I will call Rooter Hero
Any time i need help. I am a happy woman

Mel L.

9/24/2016

BEWARE OF THIS COMPANY!!
My 86 year old mother called Rooter Hero because she received a mailer with a $77 coupon to clear any drain any time. Sure enough, the tech came out and said her whole plumbing system was jacked up and she needed to have all the pipes re-routed outside the house at a cost of $13,000-17,000. She was so upset and stressed out. The tech also told her about a PACE program through Ygrene Works where you get the plumbing financed and repay it with your property tax over the course of 5-20 years. I looked it up and all over the internet people are saying this is a total SCAM. You end up with a lien against your house and if you want to get a HELOC the bank will deny you if you have this PACE lien. Also, what they don't tell you is that there are lots of upfront fees for this PACE program.
She ended up calling another plumber and he fixed the whole problem for $275.
I looked them up on CSLB and there is a recent complaint from August 2016 with several violations of the Business and Professions Code and it is recommended for legal action.

Garrett C.

10/07/2017 12:00:00 SA

My wife and I originally called for what we thought would be just a clogged drain... Turned out to be a lot more complicated. We ended up having all the drain pipes redone, a shower re-tiled and a clean out access point. George was absolutely fantastic during the whole process. He kept us informed throughout the project and was willing to discuss all our options. In addition, he interacted with my children and my dog. I would, without a doubt, recommend Rooter Hero. If you get George assigned to your property, you will have little to worry about.

Jennifer J.

12/29/2016

I couldn't have asked for more exceptional service! We had a drain blockage in the middle of the night. Our toilets overflowed and we were without the use of plumbing all night. I called them early in the morning and we had a technician, Pedro Padilla, come service our house. He was not only on time and professional, he made the experience so much better! If anyone in the Anaheim/Cypress area needs an emergency or just plumber in general I highly reccomend!
Thank you again,
Pedro!

Ma T.

5/24/2017

Dave was out to clear slow laundry line. He was on time, courteous and professional. I recommend.

Dan L.

05/03/2022 12:00:00 SA

The men that did the work to help solve my plumbing problem we're quite capable however the pricing was unreasonable, in my opinion. I paid $1000 per hour to have a toilet lifted, a hole cut into the ceiling of the room below the toilet, rotary clearing of the pipes that drain the toilet and camera exploration of the lines. The toilet was then put back into place. An even more expensive procedure was recommended to resurface the cast iron pipes in my home. I am certain that the procedure would be worthwhile but I had a feeling that the price that was quoted for that was also severely inflated. I will have to check with other businesses before I could be convinced that Rooter Hero's fees were fair. I would not recommend Rooter Hero to a friend or neighbor because they are so expensive.

Jean K.

3/27/2020

Thank you Jimmy, Albert & Ivan for being our Rooter Hero's! So stressed out during the CO-VID19 and our kitchen sink became stopped up. Turns out, our 50 year old drain pipes were super corroded. Instead of breaking up all the kitchen floor's foundation to replace the pipes, we opted to try epoxy coating treatment to seal the cracks and erosion. The process took over 3 days. Initial inspection on Saturday with replacement of kitchen drains, Sunday to hydro jet and break open the drains from the outside/foundation and Monday to do the pipe epoxy. The team leaders (Jimmy, Albert & Ivan) were extremely helpful. They communicated to me frequently throughout the job and were always very respectful of my time. They pushed each other to complete the job quickly. I especially liked the time they spent on explaining the procedures and they were quick to respond to any call/texts I had. Jimmy was super great at providing me pictures for my insurance company and he made extra trips to the house for the city inspector and sent me reminder texts not to use the plumbing. He's so very thoughtful. Albert was very nice to check on the team and offered to answer any follow up questions with my insurance company - giving his personal cell phone number to ensure I'd be able to contact him with any billing questions. Overall, great service and the name of the company fits - Rooter Heros. Glad I heard about them on KNX radio. Appreciate them working on the weekends. Very Nice Guys.

Robert A.

04/07/2017 12:00:00 SA

A little slow in coming out but the wait was worth it. Pedro was extremely knowledgeable and fixed my problem, as well as giving me some excellent plumbing tips for the future.. Will use Rooter hero in the future.

Sonja C.

10/05/2014 12:00:00 SA

I had pinging in my water heater. They charged $189.00 to flush it out. It did not fix the problem. I was aware before they did the work it might not fix the problem. Then they quoted $2500+ to replace it. I said no thanks. I price checked at Lowes the same day and the water heater is fairly inexpensive (I can get a decent model with a 6 year warranty for $218.00 and it scales up from there to give you an idea. This did not include install). I feel a little price gauged. The $189.00 to flush it was silly. It took 40 minutes max from the time he arrived to when he left. If you have time, get quotes before they come out or at least line up a couple plumbers the same day. The technician was Very nice and Very polite

Eric T.

01/09/2019 12:00:00 SA

Fast response. Easy to coordinate. Good service. Decent pricing. Delivered as promise.

Connie B.

2/21/2016

Ray Elizarraras was dispatched to clean our kitchen drain. He arrived within the time frame promised and gave me a price for 2 possible scenarios. He showed me the condition of the pipes and recommended a power wash but there was no pressure - in fact he recommended I do my homework before making a decision. He was able to get the drain working and left my kitchen spotless.

Lin L.

11/29/2020

We had a clogged drain that was backing up into our bathtub in the middle of the night and the first plumber we called said their next available appointment was the following day. We only have one bathroom so we needed same day service and they were able to dispatch a technician within 30 minutes. The operator called and texted us with the eta of the technician. George Zavala was personable and efficient and was able to give us a promotional deal for the services. I highly recommend this company for your plumbing needs!

Trevor B.

5/26/2017

We had a main line back up at our home in Dana Point. We had another company come out and snake the line. They didn't clear the blockage and said we had to pay $1550 to fix the problem. We called Rooter Hero later that night and they showed up within an hour and didn't even charge an after hours premium! We had Nick help us out - he rooted the main line and cleared the blockage in less than 10 minutes for $77! Nick was honest, reliable, and talked us through our options and did not try to price gouge us. I would highly recommend these guys to anyone who needs a good plumber!

David H.

05/08/2023 12:00:00 SA

I was informed after the free inspection that it was going to cost $80.00 for the inspection. The technician said that it is the second party answering service that promises free inspection. I think they take the $80 of the final bill. The estimate was too high for me so I didn't schedule the work.

Art P.

2/28/2021

I do not recommend this company. Beware of potential scams.

After reading other reviews they pulled the very same scam on others.

Jose Martinez came out for what was suppose to be a basic plugged drain. The technician then called someone else in the company about bringing out a camera. It was like a well rehearsed conversation. Right away I sensed a scam. The technician said he went 15 feet in then felt something and pulled up mud. Not true he showed me what was just build up in the pipe.

We had a company come out the next day and they cleared the problem with no issues at all.
I can't imagine the amount of people they take advantage of. Use Ram Rooter out of Garden Grove they did a great job

Joe H.

4/24/2017

I utilized Rooter Hero's unclog any drain for $77 special a few months ago. During the initial appointment the plumber wasn't able to unclog the drain and came back the next day with a camera to scope the issue along with a second plumber/tech. During the visit (which they did have me watch on the camera's screen) there was definitely a clog, but their assessment was that the old cast-iron pipe wasn't clogged, but was actually corroded. Because of this assessment, they didn't feel anything could be done to unclog the pipe/drain and recommended a full pipe replacement...that they estimated would be around $8k. I took their assessment and decided I'd wait a few months before moving forward with replacing the pipe.

Fast forward to a few weeks ago: I call the local plumber my neighbor uses (local guy who it's just himself and his apprentice) R&B Plumbing. He comes over and tells me he'll look at it. Maybe 10 minutes go by and he's loading up his truck, as he's already done. My drain is unclogged and is working like it should. He proceeds to tell me that it was just your classic laundry style clog and recommended doing some regular annual maintenance to ensure the drain stays clear. Yay!!!

While I was super pumped to save $8k, I realized that I spent $77.00 to have a clogged drain for three months. I called into Rooter Hero to explain what happened and request a refund. The person I spoke with was very nice, but said that while they warranty their service...it's only for 90 days and too much time had passed. Obviously, I felt the situation exceeded 90 days due to the inaccurate diagnosis by their staff, but none-the-less there wasn't anything they were willing to do. A day or so later, I wrote my original 1-Star Yelp review and I got some immediate responses from the owner and customer care person, Jay. After some brief discussion they agreed a refund was warranted and I got a refund check two days later. Not only that, but they included a gift card and a lovely apology letter. The added gift card exceeded my expectations, so I decided to adjust my review since they did their best to right the situation.

While every individual I spoke with at Rooter Hero were very nice and pleasant, and the plumbers were on time for both appointments, I'm only giving 3-stars because of the initial incorrect assessment and the initial lack of refund. However, despite the issues, I do think they're ethical and do what it takes to treat their customers right. I'm hopeful this might've been an isolated incident and will consider giving them another shot in the future.

Kris R.

12/21/2020

Woke up to the nice surprise of my toilet and shower full of backflow. My sons shower drain was clogged from all the hair and teenage fun, so everything was backing up. Once everybody in the household was off to school or work, good old dad was left with the fun task of unclogging. Im pretty handy so I started off with the good old garden hose with the black rubber drain jet attachment thing. Tried it through my drain and my sons. No dice. Water started backing up through the toilets. Next step is I borrowed a snake drill tool. After getting dirty it was not long enough and it broke.
I decided it was time to call the pros. So I called Rooter Hero and set up an appointment. Dispatch called me back with a time of 12:30- 2 pm.

Ivan Tovar showed on time with his partner Alex. They both had masks on, used shoe covers and practiced social distancing. I showed him the problem and he began performing some tests. Once done he explained what the problem was and what he was going to have to do. First they tried to snake it out from my shower drain. No luck. Drain was compacted with not-so-flushable wipes from the toilet. Ivan explained he would have to go on the roof with a larger snake. Ivan and his partner went above and beyond to take care of the problem. All drains are clear and toilets are ready for the Holiday season. THANKS TO Rooter Hero and especially Ivan and Alex!

P.S. Ivan also mentioned if you have old cast iron drain pipes to stay away from flushable wipes! Awesome advice!

Tess H.

5/22/2023

Incredible service. Tech was on time and called me with updates. He was very helpful to figure out the issue and made sure he had covered every possible item that could be causing the leak at my house. Would definitely use again.

Scott S.

11/09/2015 12:00:00 SA

was referred to rooter hero oc and was very pleased. gentleman named ray cleared a blockage in no time . he was very clean and thorough. would use rooter hero again .

Eddie P.

04/09/2017 12:00:00 SA

We needed some plumbing help with the line running from the clothes washer to the main. I came across a roto rooter coupon. Jerry came out and helped us out. He was prompt, very personable, and very helpful with fixing our plumbing problem. no hidden fees. I would call up Jerry again if we experienced plumbing problems. Great experience. Thanks Jerry and roto.

Eddie

Jahan M.

03/01/2020 12:00:00 SA

Booked an appointment to clean kitchen clogged drain, everything was setup and was waiting for them and just 15 mins before the appointment someone called up saying they don't support Livermore. Neither they said anything during booking call nor their website said that they don't come to Livermore. That's ridiculous service seriously, stranded us at the end of the day with a clogged kitchen sink. We had to call someone for emergency service paying extra.

Amrit B.

02/11/2018 12:00:00 SA

We had a bathroom clogged up, called rooter hero and they were very nice over the phone. Christian Yerevan came in and he was very professional and got to the problem right away and fixed the problem quickly. I would highly recommend asking for him.

Raj C.

6/18/2020

These guys did a really good job on cleaning and sealing my kitchen drain line. It was almost completely obstructed with years of buildup. They came, diagnosed the problem, gave me different pricing choices, and did the job very professionally and with care to my house. I would definitely recommend. Eddie and the trenchless team were excellent. I appreciate the good work.

Izzy D.

5/20/2014

Awesome Job Guys!! Made an appt. for a clogged drain. Guys were at my house on time and ready to work. After a quick assessment of my problem. Tech located my clean out and knocked it out. 30 minutes later my drain was flowing smooth. Total cost was just around $160. Thanks again.

David S.

5/16/2022

Had leak in my master bath. Called my insurance and they told me to get a quote. At 1st everything seemed fine. They sent Cody amd he gave me an estimate. Cody was good and professional. My insurance tried to get hold of him to talk about the quote and couldn't so I tried. So I Called the company and they told me they will let him know as he is out on a job. Nothing for several days so I tried again. Several times. Then they told me he has covid and is really sick and won't be back for while. This is over a month after I got the quote. Asked for a manger and got Cody's manger. Had nothing but lies and tried to make it sound like they had no fault at all in not getting back to me and even told me they don't work with my insurance USAA. Then talk to Bandon. He knows customer service. I'm a sushi chef and work in the restaurant industry so customers service is big. Customers are always right and if they are wrong then they have the right of way. Well Brandon got me another manger who came back out to look at the leak and give quote so my insurance could talk to him. Smart guy. Seem to be good at his job too. Found the problem right away. Told me insurance won't cover it and then he left. When they said they would. Didn't give me quote in the email nothing. Lost my business. Wasted so much of my time dealing with them. Don't know how they have such a good rating. Called servpro and they came out with a moisture meter and it show the 2nd manger was correct. They gave me quote and sent it to USAA. They said ok so they sent out an adjuster last Sunday. Usaa said they will cover it amd sent money out. This company is good if everything is easy and runs smoothly but if it's not its Fuck you. Also 1600 to install a 1inch Pressure reducing value. 2xs higher than any other quotes I've gotten. Almost much as installation of my pelican water conditioner and house water fliter where they used extra 30 feet of copper pipeline. They told me over the phone they are not the cheapest or the most expensive. They are the most expensive. If I used another company's PRV and installed was $600 to $1000 and if I have the PRV it's not cover under their warranty but from $400 to $600. $1600 to install a $100 PRV from lowes.

Denise F.

2/24/2016

Great service. Worked quickly and got the job done. Ray Elizarraras was very nice & professional.

Mahdiyeh S.

02/11/2021 12:00:00 SA

MY GOD, never write a review too early... they came the first time... and said problem was solved and I was impressed I paid $250. The same issue continued... so I called them again to come out because our kitchen sink was still not draining. This time they came and brought a supervisor too named ADAM, they threw a camera in the kitchen pipe.. and after what seemed to be a LONG EXPLANATION, he said they need to cut out the dry wall in the garage to clear the pipe... and create an entry point for next time this happens, the cost? $4200!!! I asked him if they could be more reasonable and I really needed to get this fixed. He said they'll credit the $250 i had paid the first time towards the $4200 bill. Oh not to mention I was told I had to hire this other COMPANY and he quickly sent me their Info (another $375) TO TAKE A SAMPLE OF MY WALLS TO SEE IF THERE IS ASBESTOS IN THE HOUSE, I explained the home was built in 2005 and there are no asbestos in the newer homes. To say that im disappointed is an understatement. They insulted my intelligence.
I immediately contacted another plumbing company... and what do you... I didn't even ask for a discount and you know how much it cost to get it fixed? $850... TO DO THE SAME WORK, by a licensed and experienced plumbing company. It still a lot of money but it is within the realm of reality. I should have never gone with ROOTER HERO in the first place... 1. I would have had the issue resolved the first time 2. I wouldn't have paid an extra $250 only to be scammed and have to hire someone else. NEVER EVER USING THEM AGAIN.

John F.

11/25/2022

Excellent Drain/Sewer Plumbing Repair Service
My thanks to Christian, Sergio, the whole team. Professional, experienced, friendly; at Holiday time. If I ever need a drain repaired again, they're the one I'll call first.....for certain.
J. F.

Melanie W.

11/01/2017 12:00:00 SA

I called last night. Sink and Dishwasher leaking. They were available, fast and efficient. Angel, the technician did a wonderful job and in fact went above and beyond with answering my questions and extremely professional. Price was great! Thank you so much. Best plumbing company ever!

Lisa R.

6/20/2023

A simple clog cost me $4400.00. I was told by the Sales Tech that the only way to clear it out was to use jet water and then have a camera inspect the pipes. After agreeing to the work the Sales Tech tried to tell me that the camera which was grainy and hard to see what I was looking at showed there were pins holes in the pipe and that we should do the epoxy coating which would then cost me 15K. The Sales Tech scared me by saying it was leaking, and that to fix the old pipe we'd have to tear up the floors inside the home. He said the best way to fix it was with the epoxy coating. I was about to sign the dotted line and have it financed at 7.99% for a 15 year loan. Ridiculous! I said no and paid the fee owed. I got a 2nd opinion and the plumber had a much better camera and said the pipe was okay and that the only way to see if it was leaking was to conduct a soil test which your Sales Tech never mentioned. Also, the bad pipe was only 10 feet long and and the rest new pipe. So the Sales Tech said it would cost me 15K to epoxy 10 feet of pipe. Ridiculous! I will never recommend your company and will warn others to watch out for this scam! I'm really disappointed because the workers who came out did a good job but now I'm very furious with the Sales Tech who tried to scam me into agreeing to an outrageous job that didn't need to be done. I'm upset because the 2nd plumbing company said for the same work it would have been about 4K less. I'm thankful for the 2nd plumbing company for coming out and inspecting the pipes with a much better camera and he didn't even charge me for it because he said I paid enough! This is why I gave your company a ZERO! Warning do not use this company!!

Mike Y.

05/02/2017 12:00:00 SA

We specifically requested George to be our plumber as he helped us before and impressed us with his friendly and warm personality and thorough knowledge.

He arrived today to help with our slow shower drain problem. Two days ago, the water in the shower was draining slowly, my family used drain cleaner and didn't use the shower after that, waiting for George to help us.

Today, he ran the water for 15 minutes and checked the shower and sink and found no problem. The water drained completely.

He didn't charge us for his visit and told us everything was draining properly, as the drain cleaner we used, cleared the clog.

Highly recommend George!!

Christine O.

10/15/2022

Agree with others about this company scamming people.

Last week my husband was out of town and our kitchen line backed up. Finances are limited right now so I was lured in with Rooter Hero's $77 dollar over-the-phone quote for a snake. But once Rooter Hero did the snake, they proceeded to up-sell HARD. I ended up paying them $1600 for a turbo jet service they came back to do the next day with a special truck and I realize now I didn't need, for starters. After they did the turbo jet, Rooter Hero then told me their camera uncovered the fact that we needed to spend $10,000 to fix an urgent issue under the house.

I spent a sleepless night, my husband across the country, wondering how we were going to pay for this, thinking we'd have to move after 20 years in our home.

After a traumatic three days of trying to figure out what to do, I had the good sense to reach out for a second opinion to a plumber I have used in the past (Plumbing Solutions). My proposed out of pocket went from Rooter Hero's quote of $10,000 to Plumbing Solutions' $595.

Plumbing Solutions told us the dire issue that Rooter Hero said would cost $10,000 to fix and had to be done IMMEDIATELY was, actually, NOT A BIG DEAL AT ALL, that it happens in many homes, and might not EVER need fixing.

I found the feeling I had, even as it was happening, of being scammed by Rooter Hero unpleasant, to say the least. The fact that one of the techs in particular (he was identified as the supervisor) pushed the false narrative that our water line situation was dire despite my explaining to him that my husband was away and how limited our finances are -- I was basically pleading with him to be honest about costs -- in my mind, borders on the inhumane.

Kelly H.

9/26/2014

Josh S. Is a total fraud! Do not use these people. Gave an estimate over $8000 and showed pictures of other peoples damages. Had another plumbing service come out and it only cost $1000. Josh said that 30 feet of the main sewer line needed to be replaced and we don't even have that much length of main under the house to the street. TOTAL SCAM poor business services!!!!!!

Angela P.

08/01/2017 12:00:00 SA

We called Rooter Hero in an after hours emergency when some kids broke a water pipe outside of the condo unit that we rent out. Our tenants had to turn off the main water line to the condo in order to stop the gushing water. Hero made it to the condo in about half an hour and did some prelim art repairs so that they could att least turn the water on. They then returned the next morning with all the right parts for the permanent fix. They didn't charge us full price for coming back the next day because they said it was their fault they didn't have the right parts the night before. They are extremely ethical and fair with their pricing and quality of their work was excellent. Thank you so much for helping us out!

Kat J.

9/26/2013

OK, first let me say that I'm not sure if this is the home office of the Rooter Hero that I called, but I'm in OC...I called these guys to come out and snake my main line, because kitchen drain was running a little slow, the guy shows up, and wants $169 to do it..way more than the last guy, but I say ok....he snakes the line and tries to sell me some hydro jet procedure. AND he wants $3000 for it! What?? OK, I personally replaced all the lines myself, so I know that they are not that old. Tries to tell me that I have a huge hole in my main....never sent a camera down, so how does he know? Full of roots, even though no trees on the side of the house..so he says. Then, i go to run kitchen sink/garbage disposal before he leaves, and everything under sink bursts! WHAT??!! Then he comes in and tears everything up under sink, tells me that it can't be snaked, and everything must be torn out and redone..now we are at $3950!! WHAT??!! Then changes quote at least 6 times, from $350 all the way to over 4 grand. I'm so confused! I refuse to pay that kind of money...tell him that I feel like he's taking advantage of single woman (what do we know?), and he leaves, leaving HUGE mess under sink, and doesn't even collect original payment for snaking main line...called my Pablito...why oh why did I not call him first??? He fixed mess that other guy created, for less than first guy wanted to snake main. And he snaked all the lines and water runs great through pipes! I will NEVER recommend these guys to anyone...what a scam

Hayel S.

12/14/2016

Danny saved my life. My toilet has been clogged for over a month and many plumbing companies were not helpful. It took Danny less than 30 mins to get here and less than 15 mins to get the job done. Thank you Rooter Hero

Barry S.

09/10/2018 12:00:00 SA

Called on web special $77 drain clear out
Bath tub
When arrived I was told $169
Sent him on his way called another local plumber and it was fixed in 10 min for $59
Spoke with Angel at office
He had no reasonable answer but double talk
Stay away from these people

Brian M.

12/12/2016 12:00:00 SA

Joe Ramirez, showed up earlier then the dispatch said it would take. Was very attentive to my plumbing problem, clogged shower in 2 bathrooms. Attempted to cable from one of the showers unsuccessfully, he then asked some follow up questions. Then attempted to access the blockage from the clean out in the front yard, which turned to be successful. Thank you Joe!!! Definitely recommend Joe Ramirez for his punctuality and attention to the job at hand.

Christy M.

12/10/2016 12:00:00 SA

I was quoted $10,000+ for a job. I was soooo desperate and almost went with them without getting any other opinions. Thank God I didn't and held off. No less than 4 or 5 other plumbers confirmed that the scope of work they were going to do HAD ALREADY BEEN DONE. So either they are extraordinarily incompetent or shady. Definitely get a second opinion. All I ended up needing was a good snaking and everything has been fine since.

Gayleen B.

6/21/2019

Best Plumber at the best price. I called them yesterday afternoon and scheduled an appointment for this morning. My technician, Eric Reyes, came on time, gave me a very fair quote and worked hard. He was patient with me, and he helped me to understand some things I didn't know. I immediately put their phone number in my cell so I would call them first next time I need a plumber. I will recommend them to all my friends and neighbors.

Thomas H.

12/15/2022

Pricy and a bit sloppy the first time. After four years of complaining they actually came out and re-did the whole project (under warranty) and did it perfectly. So there are some highly competent people in the company. It just seems like they might run a bit fast a loose at times, and my place was one of those times.

Paul M.

06/08/2016 12:00:00 SA

Last week my good friend in Newport Coast had a problem with a clogged sink. Based upon TV ads for Rooter Hero she called them to come and work on the problem. They came and snaked the drain without success. They then called in a person, who then used a camera which apparently showed a broken pipe that had been invaded by roots. They aggressively coerced her into signing a contract for $12,000, to pay for cutting holes into her walls and drilling into her post-tension slab foundation. On the advice of friends and family, she sought a second opinion from another plumbing firm. What good advice! The second firm, although expensive, also used a camera to reveal that there were no roots and no broken pipe. All that was required to fix the problem was a proper snaking of the one drain that was clogged. The only reasonable conclusion is that Rooter Hero attempted to scam her, and that the image Rooter Hero showed her was not a live image, but rather a video of someone else's problem. The lesson learned is to always get a second opinion before a costly repair.

Irene L.

04/07/2020 12:00:00 SA

Our house had a drain that was clogged. The washing machine was on. When water was draining from the machine to the sewer, a back up occurred and water started coming out of the shower drain! Rooter Hero came out within an hour. Jose Martinez was polite, courteous and informative. He fixed the issue within 15 minutes. I'm very happy and appreciate his excellent service!!

Stephan F.

6/20/2017

Mark Wilson showed up and very professionally and quickly dealt with my bathtub plumbing issue. Even giving info about being careful when working on the piping (if another person/company is working on it). Thank you for the service.

Mike F.

9/15/2016

Had them come out to open a sewer line, not only did they not open the drain they said we had a cracked pipe and it needed to be dug up and repaired. So, I called the other Rooter plumbing company they came out and opened the drain no problem and no need to dig up the pipe and replace. Me thinks Rooter Hero needs work!

Rafael S.

5/17/2019

Rooter Hero saves the day once again!
Service done by Albert, very happy with the fast & professional service he provided.

Armon M.

12/22/2016

Had a great experience with Rooter Hero Plumbing. The plumber Eric Martinez helped out A-Z tech automotive in Mission Viejo with 3 plugged floor drains. His fast response time, and his efficiency as well as his low price led to a great experience. Would recommend to others and would hire again for any plumbing issues.

B U.

12/08/2021 12:00:00 SA

Person never showed up the first time and now I'm waiting a second time and nobody is here again. Called to confirm appointment and the operator said not sure what's going on so I've cancelled work two days in a row for these people and still have heard nothing.

Brittney L.

7/23/2020

Jose Martinez was my service representative he was on time very informative he defined all of my options any quickly took care of our issues. Great job with great results

Arnold R.

10/02/2019 12:00:00 SA

So I'm sitting watching tv on Tuesday night at about 9.30pm when my wife comes into the room & tells me the bath tub is filling up. Turns out there was a blockage in the drain pipe somewhere & the sewage water was backing up, leaking out of the toilet & the bath tub had about a foot of sewer water in it!! It was gross. We had the washing machine running so we turned that off, bailed some water out of the tub & used old towels to try to staunch the flow from the toilet seal while I called an emergency plumber. First number I called said they could have someone out in 3-4 hours which was obviously too long as we didn't want the flood to spread to the rest of the ground floor of the house, so I tried calling Rooter Hero. They answered promptly & told me they could have someone there within 30 minutes, the lady that answered the phone was very helpful & texted me when the plumber was on his way. The Rooter Hero plumber turned up when promised (it was about 10.15pm by this time) & was great!! His name is Albaro & he is a very nice young man. He explained everything very well, kept a cheerful attitude & did a great job in what was a very gross situation. We couldn't find the clean out hole for the main drain line outside so Albaro ended up having to remove the toilet to access the main drain line that way. He was upfront with the pricing, which I knew was going to be expensive but was still pretty reasonable considering the late hour & the grossness of the job. Albaro cleared the drain line out, got everything running fine again & put the toilet back with a new seal & bolts, etc. He then cleaned everything up wonderfully & we gave him a check for the cost of the job. I'm very satisfied with how everything went & I'm very impressed with Albaro, he told me he was new to the job but with his great personality, can do attitude & his good work ethics he will go far. A+ service!!

Carrie F.

1/24/2018

Everyone at one time or another has the unfortunate experience of a main sewer line blockage. This unfortunate experience was made much better by Jim Fisher, who showed up and was pleasant to deal with. He kept us informed every step of the process to repair our sewer line. Had no issues with either my husband or I looking over his shoulder or asking multiple questions. At one step where there was a question in responsibility, he and Rooter Hero keep a cool head, continued the work while allowing us time to work out to our comfort level the responsibilities of those involved. Thank you all for working with us.

Maria V.

07/10/2020 12:00:00 SA

Hugo came out and unplugged my bathroom sink. He was very friendly and Hugo explained what needed to be done. Gave me a price and that Rooter Hero has a program that saves the consumer money. Which sounded great!

Rose C.

11/05/2017 12:00:00 SA

I called Rooter Hero for a leak under my house and they sent Frank Parez out to fix it.
It was so bad that he had to have another guy come out to dry it up before the leak could be fixed.
They were all very kind and helpful until the job was done.
I also had to have my hot water replaced.
When it rains it pours, but not under my house anymore. LOL

Big Mike C.

12/31/2013

After reading some of these reviews, I have to wonder what was actually charged to fix the problems?!? We had a clogged washer drain pipe. We called Rooter Hero and the plumber that was sent to our home could not fix the clogged drain, saying that the problem was under the house (he never went under the house) and left a invoice with a estimate of $2000.00 - $3000.00 to fix!!! Scared the bejesus out of us!!! We said thanks but no thanks and decided to call a local handy man. The HANDY MAN fixed the clogged drain and replaced a old cracked drain pipe for $120.00!!! Makes me wonder how many people have been taken advantage of by Rooter Hero. The elderly, families on fixed incomes... Damn shame!

Sherri L.

03/12/2018 12:00:00 SA

Christian did a wonderful job clearing the clog in our kitchen sink. His service was professional, on time and he left the work area cleaner that it was when he arrived. I would recommend Rooter Hero to anyone. The office staff who took the order was friendly and helpful and the dispatcher kept us up to date on the arrival time of the tech.

Sa T.

11/05/2019 12:00:00 SA

Our plumber, Jim from Orange helped us get through every step of the plumbing situation that we were in. It was a frustrating process, however he kept us in the loop with all that was going on and assured us all will be well. It took a few days but our plumbing issues have finally been resolved. Thanks Jim, you are the man!

Naite F.

7/20/2018

DO NOT USE THIS COMPANY. They are unprofessional and unreliable. The plumber that was sent to my home cared more about my nieces and nephews playing FortNite than actually fixing my faucet. He turned the water off for 2 hours and left to the store without saying anything. My kids had to use the restroom but couldn't because the moron turned the water off before he left to the store. When I called to check the status from the plumber, he acted as if he couldn't hear me and hung up! The plumber spent the whole day in my bathroom, trying to fix the faucet in my bath tub. At the end of the day- NOTHING was fixed. DO NOT USE THIS COMPANY.

Gary M.

05/09/2016 12:00:00 SA

Sunday morning drain issue and I thought I would have to wait until Monday or at the very least have a very expensive weekend visit - not the case. Alvino showed up at my house in 20 minutes and cleared my drain quickly and give me a few quick tips to prevent further backups. Pricing was great and the issue was quickly resolved. Will use Rooter Hero again if I need any additional plumbing services. Job well done.

Louise M.

12/30/2018

I had 15 people coming for Christmas dinner in two hours when my kitchen sink drain stopped up. I still had prep to do and clean-up ahead. Chris and Louis from Rooter Hero were here within 30 minutes and spent an hour doing major rooter work on debris that had built up over time and decided to wreak havoc on Christmas Day. They knew exactly what they were doing, worked fast and were literally walking out the door when the first guest was parking. They saved the day, the dinner, and I'll never use anyone else again.
Louise, Santa Monica, CA

Rachel J.

1/24/2020

**BUYER BEWARE**
I don't normally take the time to write reviews, but I felt this was important for anyone who may do business with Rooter Hero. We had them out to unplug a blockage in our sewer line, and that service was all fine. They offered to run a camera for free to see if there were any other issues with our pipes to which we agreed to have done. We were told by the tech Corey, that we had a huge hole (approx 10 foot) in our sewer line under our house and he showed us on camera an area of pipe that to an untrained eye could be viewed as a hole. This of course needed to be repaired immediately to prevent any other damages, we were quoted $9,480.00 to clean the pipes and epoxy approx 15 feet of the pipe where it was busted. Of course we were shocked and agreed to schedule service. My husband had a gut feeling we were being taken advantage of, so we postponed our scheduled service and called 2 other professional plumbers out for additional opinions. One plumber came and ran a camera, just like Rooter Hero did, and they could not find any sign of a hole, much less a gaping 10 foot piece of our pipe missing! The area that we were told was the hole was merely a sagging in the pipeline and some water collected there, but on camera, when the toilet was flushed and sink water was running the pipe was fully visible and there was no hole.
Shame on us for not getting a second opinion immediately. If you are being told by them that you need any major work done...PLEASE, seek out a second opinion, it could save you thousands of dollars.

Nellie A.

6/26/2023

This would be the second time I used them but will no long use them as their prices were 1,000.00 over other plumbers. Tried reaching out to supervisor and could get a hold of him.

Martha S.

01/02/2020 12:00:00 SA

People, the company name doesn't lie!
The guys are heroes indeed. They work very hard, are efficient, skillful, accurate, punctual and quick. What is the most important - they put a customer and their need first. What's a great attitude!
I did have a very heavy stoppage caused by old tree's roots which required a lot of work. Judging after the effort they put to remove it I was afraid it's going to cost me an arm and a leg.
But it doesn't. They were very good to me. They are good people.
I wanted to thank Danny and Jimmy for all their wonderful work. You are my heroes, guys, and you are the best!
From the bottom of my heart -THANK YOU.
I would recommend you to everyone! You are the best.

David G.

06/10/2021 12:00:00 SA

Scam alert. Called for clogged dishwasher line. Was told could not snake or clear and quote $10000 to change all the pipes in our home. Called our regular honest plumber who came out and removed a tiny piece from the dishwasher draib in 2 minutes. Problem solved. Watch out....

Linda B.

4/15/2022

This company did a sewer lateral in 2016 and won't stand behind it. They say they have no record of ever doing this job but the city has a record of it. Don't hire this company!

R C.

7/13/2021

Jonathon came out to fix my son's shower and he was prompt, courteous and efficient. I have used Rooter Hero in the past and will continue to call them when we need them. They had someone here within half an hour of calling.

Mike M.

11/21/2016

Steve charged $200 to cut two corroded hex nuts off a bathroom faucet. Took about 10 minutes. Wish we would have got another quote or two, but were desperate to just get it done. They rescheduled on us 3 times before finally making it out.

Did a good job, but feel like they overcharged and the rescheduling was irritating. He offered to install the new faucet for $300, which seemed absurdly expensive.

KJ C.

6/19/2022

Wish I would have read the yelp reviews. These guys do indeed up sell from what you really need. Just to clear the kitchen pipes coming from the garbage disposal, they wanted 3200 to do the job (replacing the plastic pipe? Was that even needed?). When I said that's too much, they took 1200 off. The clear pipes only lasted a week until they backed up again! They came out saying next time they would have to charge a fee. They said work was guaranteed but provided no written paperwork. The job was worth 200, no way 2000!

Alex V.

03/08/2017 12:00:00 SA

Great service and great work. I called about a laundry line that was draining slow and over flowing. I asked about the earliest available time they had and was able to get someone within the hour!! Eric and Rafael were very friendly and courteous and got right to working. I would certainly call again for any future plumbing issues. The price seems pretty reasonable to unclog a drain as well. Thank you and great work!

Desiree M.

11/10/2014 12:00:00 SA

Rooter Hero , they are my hero. after calling 2 other plumbing / drain clearing services that stood me up or called at 5pm telling me their technician would not be able to make after all that day (granted I waited hours past their scheduled time to begin with), I called Rooter Hero, the dispatchers actually called the technicians while was on hold and got back to me to tell me the TRUTH of when they would arrive. my technician Mack, was the nicest most honest guy, we chatted, he was not hurried and rushed and did not make a mess in my yard, he cleared one drain with a snake like I requested the other he told me honestly , the pipe is broken and did not try to sell me a hydro flush that wouldnt work anyway. THANK YOu for your honesty and God bless you!

K M.

08/10/2015 12:00:00 SA

We had Rooter Hero come out this past Saturday to clear the main sewer line from the house to the street, 56 feet. They have a coupon for $77, I completely understand specials and have always said you get what you pay for! The plumber that was out said he would run the snake down once, and that was it for that price. What if you hit a block, you won't pull it back a little and go forward again? Nope. Okay it's Saturday, I need to get it done so we can use the facilities, wash cloths--everything was plugged up.

Once I signed the agreement for the guy went to work. So ... as a kid I spent three years working my way through school at a plumbing company. I learned and saw a lot. What I noticed about this guy was that he must have hated snaking. First problem, he was trying to tell me it was a 2-inch clean out when I just installed a 3-inch. Second he didn't want to touch the snake other than placing it in the drain, I've never watched a plumber clean a drain while not helping guide it forward.
After a few minutes the snake got a little stuck, I could see the guy was completely frustrated. You have major problem, your sewer line is broken. The guy stood up and pulled the snake out the drain by hand like it was well beneath him. The guy loaded his snake up, picked up some tampons he pulled off the snake head from the driveway, left a few more in the planter, didn't replace the cleanout cap, left the bricks he knocked over in the driveway, took my money and drove off.
My personal opinion, find a plumber with a better attitude and a little more willingness to help. Of course I would have paid more for better service!

Linda M.

08/12/2020 12:00:00 SA

I requested service and they were able to come out right away. Their associate, Jose Martinez, came to assess the problems and was able to get to the root of it. He was so kind and professional, and personable and was very honest with what had to be done. I highly recommend Rooter Hero Plumbing and Jose's business. Thank you for your promptness and professionalism, especially during this Covid era, it is greatly appreciated!!

Annie J.

12/27/2021

285 reviews 'not recommending!'
I made an appointment 10 days in advance for a simple drain clearing. They were to arrive between 1 and 3 pm. By 3:15 I had heard nothing so called them. I was told that they were running behind and they didn't know how long it would take to get someone to my home. Reading reviews, I see this is business as usual.

Since this happens all the time, it would be considerate for them to let the homeowner know that is the expectation. They have NO consideration for people who have to schedule time off work, or anyone else for that matter. Terrible way to do business. Their dispatcher told me it was because I had an afternoon appointment, since they can't predict running late. Wish they would have told me that when I made the appointment. I do not recommend these guys unless you have time to infinity to wait for them to show up, if they get there at all.

M. R.

01/10/2020 12:00:00 SA

Our toilet was clogged and we needed help to unclog it. We immediately called Rooter Hero Plumbing and was scheduled the very next morning. JIM from Rooter Hero in Orange came and serviced our toilet. He is very courteous and up front on the pricing. There was no hidden charges or surprises. He is very knowledgeable about his work and took the time to troubleshoot and rule out any possible problems other than the clogged toilet. He also worked clean and fast. One thing I also noticed (which is a very big deal for me) is that he covered his boots before entering our home. That is a BIG PLUS for me!! Not all workers do that. I am Asian and it bothers me when other people enter our home without removing their shoes or covering them. I appreciate how he respected that and took the initiative to cover his shoes. Most of all, he is very friendly and a pleasant person to work with.

If you live in the OC, we definitely recommend calling Jim for your future plumbing issues!

Edward O.

10/11/2021 12:00:00 SA

Rooter Hero Orange County

Our service tech was Albaro and he cleared our drain for $77 as advertised. My kitchen sink was backed up. I opened the clean out an drained any excess water so it was easy access. Albaro checked it out, and cleared it without any problems. I would highly recommend them.

Thanks Rooter Hero

James S.

02/05/2022 12:00:00 SA

I told them that I had a clog kitchen sink. I was told it would be $77 if they had access. If you simply remove the trap, you have access.

I was told they would arrive at 10AM. He arrived at 3PM.

He told me that it will be $275 to remove the trap.

I don't mind a high price, or the person arrives late, but it is fraudulent to make me wait all day to tell me that the real price is much, much higher

Jonathan P.

09/09/2019 12:00:00 SA

True to its name, Rooter Hero has come to my rescue more than once. They are honest and honorable, they do a good job and they don't give up. Today's experience serves as a perfect example. We needed a main drain clean out. It happens every 12 months or so. Usually the clean out takes 15 minutes. Today was different. 15 minutes -- not cleared; 30 minutes; still nothing. At an hour, things were really looking dire. The young technician, Eddie Hernandez simply would not give up. Man, I had to leave empty handed! I'm going to try it one last time. He must have said this three different times. He was determined. Still, let's face it, there's only so much you can do. He got his boss on the line, asked for suggestions. Finally, the boss called it: Look, you've done all you can. The customer can try hydro-blasting. (Which is about 15-18 times the cost of the rooter service.) It looked like that's what it was going to be. Eddie said, let me try it one more time. No dice. Then, as I'm walking away, he calls out I got it! Go run the water. Eddie Hernandez would not, did not give up. It took him 2 hours, but he did it. Honestly, Rooter Hero has a terrific employee and I got the benefit. Kudos to him and to the company for hiring him.

Kelvin M.

7/25/2022

ivan. is awsome he is a great plumber and easy to work with . rooter hero has a great crew., i will call them again and agin in the future

Ed M.

6/27/2020

Called rooter hero for a simple clogged drain on their $77 special. The plumber made a halfhearted attempt to clear it then told me my pipes were old and I need to replace the pipes under my tub and shower. $4000 job. Also stripped the screw on the tub drain stopper has to be replaced, I happen to have one on the truck for $20 tip. Total bait and switch type operation.

A few days later I called a real plumber he unplugged the drain in 10 minutes. $159.00. You get what you pay for people!

Steve G.

1/15/2021

100% recommend this company. David G was my technician, extremely professional explained everything he was doing, looking for, why it might happen, what could happen, suggested possible other solutions with no pushy sales pitches. Extremely happy with the work.

Thanh N.

8/22/2019

Rooter hero was truly a hero, called and he show up within 40 minutes (forgot his name but he was super nice). Fixed my kitchen sink for $77. Thank you so much Rooter Hero, would highly recommended.

F O.

01/09/2016 12:00:00 SA

One of the basics of business is do as you say you are going to do. This company failed here. Called yesterday morning. They were initially going to come at 7-9 pm. Yes, PM because they work 24/7. That's what the girl said on the phone. ok, so we wait. They called at 7 pm to say they were coming. 7:15 pm, they called back and asked if they could come the next morning. First appt at 9:00 am they said. 10:00 am they call and say they will come between 11:00- 1:00 pm. Rearranged our schedule twice to accommodate this company so NOPE, not going to happen AGAIN. Fool me once....... The longer we waited the less the option of using a rented snake on our own to solve the problem diminished. We were running out of time. As they say, if you want the job done right..... do it yourself or call someone better and more reliable. This review is for the Rooter Hero at 714-202-4643 or 949-313-7509. License #973014 There were several that came up on Yelp so I want to make sure I am reviewing the right one. It seems like a franchise with several outlets. Not sure if they are all the same people since the Glendora location got higher reviews.

Bobby J.

12/14/2020

Rooter Hero (Albaro and Corey) came out quickly after I called and pulled a lot of roots and debris from the line. Unfortunately, I didn't have a proper clean out and the job got much bigger. They came back with high tech locating cameras and properly found the obstacles deep in the sewer line, dug a deep hole and fixed it properly. Their price was fair for the job and everything was completed and repaired very nicely. Mission Viejo City inspections also went perfectly. I'll use them again if I ever have another issue.

Rachel C.

01/02/2020 12:00:00 SA

Beware total scam artists!!! Tried to con me into paying $9k for a repair that I did not need, I got a second opinion and it was $100 dollar job to fix my drain. All I needed is for my sink to be snaked & they told me that my pipes were broken & needed to be replaced.
I would NEVER call them again. Showed me all of this B.S. on a camera. Don't fall for it. Truly fraudulent behavior.

Nick J.

04/02/2020 12:00:00 SA

So the technician Eddie was fast, but he didn't scope the drain, and even though I didn't read the fine print on the $77 dollar special (call before 7pm, trust me), he did tolerable work after hours.

Edit: They wanted another $400 to scope the drain while the competition offers that for free. Lose 3 stars, use this company as a last resort.

Dick B.

02/12/2016 12:00:00 SA

Please read my review dated 1/29/2016 about how Rooter Hero plumbers wanted to charge me $7141 for unnecessary work. They said it was a broken clay main drain pipe which needed to be repaired immediately. I did call another plumbing company and found out it was just roots in the line. I saved $7000 by going with them. I then wrote letters to the BBB, California State Licensing Board and Yelp. Two days later, I got a call from Nick Willis, Orange County's Operations Leader for Rooter Hero. He read the review on Yelp and wanted to know what happened. He told me he was going to look into the incident and correct the problem. He called back and apologized and was going to pay for the other plumbers fee and said Thanks for giving us an opportunity to make things right. He didn't have to do that, and I appreciated what he did.

Maggie M.

10/08/2016 12:00:00 SA

Quick response. Super clean cut friendly on time, fast. Super easy! Robert was really cool! Will call again.

Stan L.

06/09/2015 12:00:00 SA

Had a tenant whose bathrooms were all backing up to the point where overflow was seeping out from under the toilets. Knew it was a main line problem and since my usual plumber was out of town for a few weeks, I was desperate. Having seen the Rooter Hero commercials on television where they claim for $77 they'll rooter any line, any time, I figured I'd give them a shot. Went onto their website to schedule an appointment and their website states $179 for main line rooter (not $77). Fine. I have to get this resolved for my tenants ASAP.

Well, the service technician Pedro rooters the line and pulls out muck and mud. He tells me rootering will not work as the muck and mud shows there's a major problem with the main line and it could cost up to $10,000 to locate and fix. Until then, he reminds me, tenants cannot use water in the house at all. A big EMERGENCY. He says he needs to bring someone out with some kind of camera to photograph and assess the problem before he could give an accurate quote. When I tell him I would have some other plumbers come out to give me estimates, he tells me to call him after and he will undercut them. That's pretty sleazy. He won't give me a quote but wants to wait until some other honest plumber does and then undercut him. The guy tried to prey on me in my desperation to squeeze me for up to $10,000! Luckily, I was not fooled.

I ended up calling another guy to rooter the line. He pull out a chunk of root that was blocking it, charge me under $150, and the drains have been working fine since. I then went to a hardware store and purchased a can of foaming root preventer that is designed to be poured into the sewage line via the toilet to prevent future root blockage.

Lesson: 1/ Don't necessarily trust a contractor just because you've seen their commercials on the boob tube. 2/ Always get a second opinion, even when the emergency seems urgent.

Paul M.

7/21/2020

Recommend highly. Fast response. Our plumber was Jose. He did great work, was very pleasant and professional.

Phyllis C.

8/22/2017

George Zavala came within 45 minutes, handled the job, was pleasant, competent, clean and nice to deal with. We definitely will use them again.

Micki H.

03/01/2014 12:00:00 SA

WHY do i have to give ANY STARS??? RIP OF ROOTER should be the name of this bait & switch. after the heavy rains last night my patio was flooded and not draining. they said they had a $79.00 drain special. OK sounds good 79.00 per drain, 75 ft per drain. OK fine. within 60 SECONDS of arriving, the tech said the drains are not even moving. they completely plugged. . yes!!, that is why I called. the drain are plugged. OH, this will take a special JET cleaning. OK..how much 800.00!!!! yes you read it correctly. $800.00.. WOW from 79.00 to 800.00 IN 60 SECONDS!!! what a rip off company. i could not show him the door any faster. SAVE YOUR TIME, CALL SOMEONE!! ANYONE !!! ELSE.

Ron H.

09/01/2021 12:00:00 SA

Call this place twice in two weeks never showed up each time no excuses kept saying they were coming kept saying they were coming never showed up I would never use this company again ever I can't see how they stay in business

Catalina K.

03/02/2022 12:00:00 SA

Amazing Plumber came to save the day! Mark Flores comes out and seen my bathroom was backing up into the tub. He came out and got the line clear. And later crawled under the house to check if the pipes were in good condition. Good thing they are.! I'm so glad I called and I will be calling them again . The $77 is above and beyond. Please give them a call!!!

Rebecca M.

09/05/2022 12:00:00 SA

I called this morning at 8:15am and had a Technician out here by 11:30am. I was very pleased with James and his work. He diagnosed the problem and fixed it within 30 minutes! He not only did a great job but he was clean and didn't make a mess in my bathrooms. He was down to earth and completed the task professionally. I recommend Rooter Hero Plumbing any day. Will be calling again I'm sure!

Robert S.

5/28/2022

Well let's give them a 2.5. after they read my review they had called me back. I explained the situation to them and they did refund me for snaking another drain in the house, so basically I did not pay for the visits other than needing Xanax and some other calming medications to relieve my stress over this potential $6,000 repair. Their follow-up was good and very much appreciated, I do respect the fact that they accepted responsibility for this issue and refunded me for their service call. I'm just glad I didn't have enough cash to say okay go ahead and do the repair. I would have never known that I just spent six grand for Hooey!

Allie Z.

06/05/2017 12:00:00 SA

I didn't see the yelp reply to my earlier review, so someone from Rooter Hero called me and we worked something out. Very satisfied with how it turned out.

Morris D.

05/12/2017 12:00:00 SA

Called Rooter Hero to camera a sewer line. Made an appointment for the next day. Their office keep in touch with me with the scheduling for the visit. The scheduler was polite, efficient, and easy to work with,. The video technician was Dylan Moya who was absolutely marvelous. Knowledgeable, courteous, and helpful. Found the roots in the line and offered to set up the $77 special. But more than that, he gave me a step by step procedure to hook up an RV clean out in my back yard. Never tried to up sell me on more services, did everything to save me money. I would use them in a heart beat.

Jason R.

6/14/2020

Work on a Sunday. On time, friendly, honest, fair price, upfront, and left the area cleaner then when they arrived. They are my new GoTo plumber and I have already recommended them to a friend.

Kerry W.

5/31/2022

Called Rooter Hero to snake my drain. They were available when I needed them. Service Technician George Zavala was excellent! Very professional and friendly! Will definitely use them again.