Robert with (I believe it was) his son were going to do a job at a neighbor's house. When I saw them pull up in the driveway across the street, I asked if they could take a look real quick at a problem I had, as my shower and toilet weren't draining and water was coming up from the downstairs patio. Robert asked me to put out an extension cord and said he would snake the driveway/street pipe real quick after they were done at my neighbor's house, as that's where the problem was.
They got to work after finishing up at my neighbor's house, first snaking the pipe, but since that didn't quite work, they used another type of snake. Since they hadn't been called out for this job, they didn't have exactly the right equipment on their truck to deal with this problem- which was a a stoppage caused by roots from my palm tree.
They were both on their knees, trying really hard to unclog the street pipe with the equipment available, which of course made it a lot harder. It was a nasty, disgusting job they had to deal with, as there was sewer water involved with it, which kept splashing up. I felt bad as they got their clean clothes all dirty, and their arms and hands all wet from this disgusting water, because of having to reach far down into the pipe. You can also imagine the foul smell. But they didn't seem to care, and just wanted to take care of the problem.
They got quite a bit of roots out of the pipe, but the snake still couldn't quite reach all of it. Robert decided one of his employees would have to come out, who would be using the right kind of snake. He arrived a couple of hours later and took care of the last of the problem.
Obviously he could have called the other guy right away from the start and it would have been an easy fix with the right equipment, but I find it honorable that Robert and his son weren't afraid to get their hands dirty to try and fix the problem to help me out quickly, right then and right there. The price ended up being very reasonable too.