Rapid Rooter Drain Master & Plumbing Experts

Rapid Rooter came out to my house because there was an issue with all of our plumbing. Unfortunately, my clean out was on my rooftop and they are not able to get to my roof.

Ed was very reasonable in working with me and I appreciated him listening to my concerns. Even though I was frustrated with my situation, he was patient and walked me through the next steps. A+ for customer service.

We made a home warranty call on our tankless water heater and Rapid Rooter was dispatched to handle the job. First impressions are huge and Diane was so gracious in her assistance and prompt in her service as I spoke with her several times throughout the day to diagnose the problem. Late in the day, I called back and she put the plumber, Edward, on conference call while we worked together to find a solution. He wasn't sure if he was able to fix brand or model we have and rather than let it go, he met my wife at the house at the dinner hour to assess the situation. When he saw that it wasn't a familiar model, Edward called the company and found the diagnosis, called home warranty to verify coverage, ordered the ignitor, and told us he'd be back within 5 days to repair. Sure enough, 4 days later he repaired a water heater with which he had no prior experience. Both he and Diane went above and beyond to fix the problem, happy to do so. We are grateful to them and would gladly recommend them to anyone in need of plumbing service.

A plumber came to my home and was completely off the mark in his diagnosis of the problem. We have a leak in our living room ceiling, directly under the upstairs bathroom toilet. He said he thought the leak was coming from the HVAC on the roof. This seemed odd, since there is no leak on the second floor. An HVAC specialist came out and laughed when I explained the plumber's diagnosis. A water mitigation crew came and said it is obviously the toilet, based on the location of the leak. He was shocked that a plumber wouldn't recognize this immediately. The four-day delay in figuring out the problem has allowed water to potentially make the problem worse, increasing the risks of rot and mold.

I am upset that the plumber didn't even consider the toilet and that his ineptitude may have exacerbated my problem. I called to complain and spoke to the plumber, who said the owner would call me; it's been 3 weeks and no call back. I emailed Diane in the office twice, first asking for a call back and the asking for a refund - no response there either.

Called 3 places, I believe he is the only company in town with a big enough crew to do large same day repairs.  Showed up with a 4 man crew and was in and out.  If you want the work done NOW this is the company.

I do, however, feel the price was not fair. He wanted $500 for about 1 hours worth of work for 2 guys.  I guess that's how it goes when you are in a rush. $250 an hour is more than my attorney charges.

I exchanged this review for a discount on service.

Excellant service,very professional and knowlegable. The work was completed and well done.
I  will  use this company for all of my plumbing work.

Came out quickly and diagnosed what they thought the problem was.  They were  able to fix the issue in a timely matter.

We contacted this plumber through an insurance company that insures home repairs.  The problem involved a broken shower faucet and a damaged bathroom sink faucet.  The two plumbers arrived on time, but when they looked at the shower faucet their explanation was that the faucet was broken due to abuse.  There was some discussion about a missing set screw for the sink faucet

I had a call from the plumbing company taking umbrage at criticism of their service.  They say they didn't get the $75 fee that was tendered up front.  It went to the insurance company, they say.  I heard a long explanation that the plumber had thirty-five years of experience and was licensed, which isn't really relevant to the issue.  They said the plumber described it as misuse,  a characterization I disagree with.  They said they would have been doing free work because the insurance company would have denied the claim.  I can understand not wanting to do free work, but there is just something not right about this whole process.  It may require another look at the insurance company, Fidelity National.

I cannot recommend Rapid Rooter highly enough!  My sewage line backed up on a Sunday afternoon, the absolute worst time for it to happen.  I called Rapid Rooter and although they were booked for that day they were able to schedule me an early appointment for the following day, Monday.  They came within the time frame that they were supposed to and quickly determined what needed to be done.  They ran into some issues with my plumbing line but keep me updated during the whole process.  They knew how urgent it was for my sewer line to get cleared so they worked in the rainy weather to make the necessary repairs and get my sewer lined cleared up.  The price ended up being lower than they initially thought it would be which was even better.

This company was so amazing to work with!!!  After having a hot water issue at our house for a couple months and other companies in to misdiagnose every time, rapid rooter came in diagnosed the problem and found the parts (that another company said were discontinued)!!!  They were so accomodating to my tenants busy schedule and after a few visits...... WOO HOO the problem is fixed and everyone is happy!!!
Thankyou soooo much!!!!!!

Wow!  Quick, courteous and knowledgeable!  Rapid Rooter rescued this out of town grandma before she and the kiddos were in deep doo-doo!  Thank you so much!

We paid for an assessment on our water heater however the job could not be done unfortunately our service rep was unaware on how to repair or service he stayed on the phone inquiring help the whole time . I was responded back by saying I was not a paying customer which is a lie I have a check that was cashed by this company for the assessment which gave me zero -zip!

Wonderful Service!  I would recommend Rapid Rooter to all my friends and neighbors.  They were very knowledgable regarding all of our plumbing issues which are quite confusing since we live in a 1940's Home in Old Fig that has had at least 4 additions.  Thank you for your excellent service!

I had a clog, located somewhere in a branch from the main drain line, that backed up the kitchen and garage sink. Diane was able to set me up with an appointment that worked with my schedule. When Eddie arrived, he quickly got to work and solved the problem. Eddie is very professional and personable. I appreciate his candor. I read the Yelp reviews of several plumbers that deal with drain issues in the Fresno area before choosing Rapid Rooter Drain Master. Every company seems to have positive and negative reviews, so it was difficult to pick a clear choice based on reviews alone.  But after this pleasant experience, I am very happy I chose this company and I would highly recommend them to anyone.

These guys were sent through my home warranty service.  I had a clogged sink in the master bedroom, most likely hair.  Before calling the Warranty company I removed the P-Trap to see if the clog was at the elbow.  This is very simple process, maybe slightly more complicated than using a plunger.  Well the clog wasn't at the P-Trap, it was inside the wall so I called the Warranty company to set up a visit.  

Rapid Rooter was dispatched and when I showed him the sink, the technician's eagle eye spied my channel locks still laying under the sink.  I explained what I had done to clear the clog, plunger and clearing the P-Trap, no biggie right?  Well, evidently the technician didn't want to earn his money this day so, before even turning on the water to evaluate the clog or bending over to look under the sink, he made some kind of excuse and left.  

I waiting a couple hours and called the Warranty company for a status.  Well, turns out this eagle eyed plumber told the Warranty company that I, the customer, had attempted to fix the problem and therefore Rapid Rooter refused to complete the job.  Yep, he saw my channel locks under the sink, figured he had himself a quick $65 without having to do any work so he fled. Basically, Rapid Rooter quit the job after 1 minute.

Now, my Warranty company expects me to pay Rapid Rooter $65 for a 1 minute visit.  Fat chance.  I'm fighting this rip off and if my Warranty company doesn't relent I will not renew with them and they will lose $600 and Rapid Rooter won't get their $65 anyway.

I called another plumber and he had the clog cleared and sink back together in 30 minutes.

Dishonesty is why this company gets my vote of 1 star. Very dishonest.

REBUTTAL TO OWNER'S COMMENTS.
This isn't the first time I've used this service or tried a little troubleshooting before calling for service.  I know how the game is played, it's up to the technician if he wants to do the job or not.  If he doesn't, he runs out the door and claims the customer did something to impede repairs, like your guy evidently did.  
During the visit, I was 100% honest with your technician. I told him there was a back up, I told him I tried the plunger, and I told him I checked the P-Trap.  He took my statements and ran with it, right out the door.  He had his out and he took it.  
I suppose I could have lied and never mentioned the plunger or about checking the P-Trap, neither of which takes much skill or would impact how repairs would be made.  In fact, the plumber who actually did the job listened to what I told him and immediately removed the P-Trap so he could access the wall and get the job done. I saved him troubleshooting time.  

There was no need for your tech to quit the job.  It is all in how he phrased my statements to the company.  As I said, honesty is not evident and earned your company a 1 star. I stand by that.

Good customer service and very quick. I was told someone would come between 2-5 and got a call right at 130! They were here quickly and got the job done quickly.

From the moment I spoke to Diane I knew everything would be okay! I love when older trades embrace modern technology to make communicating with them seamless. When I hung up I got a text confirming the appointment. Then I received another text when Eddie was en route. And get this... He was EARLY! We all know what normally happens with a time window. They say 4-6pm and sure enough they show up at 5:58. Well Eddie showed up at 3:45pm and I knew about it because I got a text telling me so.

We had a blocked sink due to injudicious use of the garbage disposal and though he could have made the job bigger (and therefore more expensive) he showed us how to power flush the system instead! (Sorry, but I won't reveal his secrets. You'll have to pay for that ) Both Diane and Eddie were personable and easy to work with. Thank you for being forward thinking business owner. We appreciate it!

Eddie was amazing, and fixed my leak with professionalism, and care. Thank you so much!

We called Rapid Rooter based off of positive Yelp reviews and we were happy we did. Edward came out and cleared our kitchen drain and even gave us advice on how to keep them clean in the future. If I ever have plumbing problems in the future, I will definitely be calling Rapid Rooter again.

Very professional and friendly service! Edward and Diane were very friendly and patient with my situation.

Going above and beyond the call of duty is an understatement. Rapid Rooter Drain Master & Plumbing Experts were absolutely incredible. We had some plumbing issues with sinks and drains and they were courteous, prompt, helpful, efficient, fair, and extremely knowledgable. I highly recommend  them for all things plumbing. The work they did was professional and everything works perfectly. If I could give them 6 stars I would.

I was in the garage last night while my daughter was bathing upstairs when I felt water dripping on me. Long story-short; I looked for the source of the water and could not determine positively. I read their reviews this morning and called. Eddie and another young man came out in about two hours (I live in Kerman) and found that the overflow cover was loose and then inspected for damage. Yeah, I could've done it myself, but now I know what the cause was and now everybody can use the bathroom again. Cool guys.

I have used Rapid Rooter for at least 3 years now. I will not call any other plumber. This family owned business, is honest, dedicated, trustworthy, and perform quality work that they stand behind. I use them not only at my home but our business as well. I would recommend this business to any person in need of plumbing services. I appreciate all of the times he has come out to help on short notice. Good people and a GREAT local business.

When a service person tells you no guarantee on their work, I should stay away. I was glad service response was quick and didn't have doubts on good Yelp reports. Sure enough drain was not working in three days. And I have to call P & R for  service, their service was just as promptly and charge was half of amount. So far after ten days everything was working well. I will call P & R from now on.

Eddie was courteous and professional as he diagnosed our leak issue and suggested several options for fixes.  We are pleased with their service and would use them again.

We had called this company about 6 months ago for a downstairs bathroom issue and the service technician was so honest and helpful that we called back when we had an upstairs toilet leaking last Friday. He was able to fix the problem with the leaking bowl the same day. My husband noticed water leaking from the ceiling 3 days later when he was in the garage so I looked back in my daughters bathroom and she had a different leak on her toilet. The same technician showed back up within 30 minutes of calling them and tightened up an area that had a different leak. Showed us how to tighten it if it happened again and didn't charge us for the follow up. I love how honest this company is and how they have pride in their work. The quality speaks volumes! Customer for life!

I had a backed up drain outside my house. I called yesterday and requested services for today. The Plummer was on time as promised by service rep last night. The Plummers name was Edward and he provided excellent customer service. Edward explained the problem, provided a quote, and even explained what I needed if I wanted to do it myself.. Thats says a lot about a company.

Within 30 minutes I was provided with a quote that was very reasonable so I did use their service today. In closing if you want an honest quote and execellent service then I recommend Rapid Rooter.

We had a clogged sink after cooking that we were not able to fix ourselves. We called Edward, and he came out to see us the same day within 2 hours. He was incredibly personable and fixed our problem within minutes!! Edward was very knowledgeable and kind, we would recommend him to anyone!

Great service!! Very professional Edward sardisco is the man too call if you need a great plumbing service !! Fixed our shower drain !!

We just moved into an older home. Last Saturday, we were hosting a gathering of friends and the night before our bathrooms went out. We called in the morning and Eddie was able to come out that afternoon. We found him to be very helpful, honest and actually teach us about our plumbing issues and how to prevent future problems. Our main line has been perfect ever since!

This week, our washing machine and kitchen line was backed up. Eddie was again able to come out and fix our problem! Finally our house plumbing is working great. Thank you so much! 100% would recommend!

I needed to have someone take a look at my water heater ASAP. I talked to Diane and told her my situation and sure enough that same day she had Edward come and take a look at the problem. Excellent customer service, profesional staff, and overral great experience. Definitely recommend it!

Edward and his son showed up on time and got straight to work. He explained every step of the process and showed me the issues along the way. Very well priced was not pushy in the sense of things that needed fixing. Highly recommend contacting them for any plumbing issues.

Thank you Edward.
Tony

Awesome service, friendly and polite. Came out within 2 hours of making the phone call, was able to determine the issue right away and turns out we're even from the same hometown! Glad to say I found my new plumber.

I called Edward and he walked me through the issue with our shower valve via a 5-minute FaceTime video call. A $25 quick fix that we can do ourselves which saved us some money. Thanks!

Rapid Rooter was very prompt and professional when I called to schedule an appointment. I called them at 8am and my clogged drain was fixed and good as new by noon. Edward was friendly and knowledgeable and did the work at a very fair price. I will definitely use them again!

Eddie and his son were timely, professional, and very friendly. They performed their job expertly, answered all my questions and addressed all my concerns. We just moved to Fresno and he was awesome about welcoming us to the area with excellent recommendations. If/when we have another plumbing issue, we will definitely be calling Eddie again!

I called the day before to set up an appointment, I was given a window from 9-11 am and they arrived around 10:30. The problem was fixed really fast, and explained really well. Eddie was very kind and thorough! They are slightly more expensive than previous plumbers I had used, but I would definitely use them again.

Really impressed by the responsiveness and integrity of Eddie at rapid rooter. We have used him for a variety of plumbing issues in our new home, and every time he's been able to fix them quickly. Most recently, he even talked me through what turned out to be a quick fix over the phone, no visit required (and believe me, it felt like a plumbing emergency as my entire kitchen sink was flooding). That type of honesty is rare these days! I would highly recommend, and will definitely keep them in my phone book as our go-to plumber. Scheduling was also very easy, great service all around.

My first contact was with Diane. She was very nice and called her tech/husband, Ed, out to my house. He was there within an house.

I had a bid from a 'large chain plumbing company' to fix my pipes... lots of tree root and build up. They showed me on the camera and said that they needed to replace some sections, jet it, snake it, and some other things. Looking at about $9500 (and that was the cheaper of the two options.) Ed came out and, for $250, put his camera down there and confirmed that YES I have a root problem, but there was no way it should be $9500.

He jetted the line and cleaned it out and then confirmed that no sections needed to be replaced. He will also be using a root killing foam solution to help too. He charged me less than 10% of what the other company bid me for. I am so thankful I called them for a second opinion!

Thank you for the timely service and all the help!

Prompt and friendly service. Fixed the problem and gave me some tips/info on how to keep my drain clean in the future. Big thanks to Ed and Mack!

Had a leak at my house my warranty company assigned this company to check it out .Guy came out stuck his head under the house shined a light under said I don't see any leak under your house .Well you have to go under the house the pipes are under the would floors and under the house .Older houses had a crawl space under you go through the floor in a bedroom.Said must be a slab leak or a leak outside.He dint go under the house so I had to get another plumbing company come out.They came out two minutes he saw the leak was under the house in the front.Was Pacific Plumbing co in Clovis.I would not recommend this company they don't really do a good inspection.Rapid Rooter who does a leak inspection without going under your house .Wasted my time and delayed my plumbing fix.

I called them in the afternoon, they set me up the next morning for a appointment- the window was 9-11 ,they texted and showed up prompt and on time .  I appreciate a great deal when people show up exactly when they says so thank you!
Edward walked me through the process and told me exactly what needed to be done, showed me where all my equipment was and showed me exactly what the problem was!

Ed came out and cleaned our shower drain. Super pleased with the service and response! Would call again!

They know what customer service means! Good local FAMILY business!

Ed was great! I actually got a hold of them at 9pm on a Sunday! He answered all my questions and scheduled me for Monday.

The prices weren't the lowest but, the way he knew exactly what was wrong from the questions he asked me I was very impressed and didn't really want someone else to work on my house.

He was in and out and the job was done right! I am adding him to my contacts as my go to plumber from now on!

Thanks Ed!

Very fast and fair prices.  Called last night and was greeted by a very warm and friendly Lady.  She said that they would be out within 90 minutes.   Got here in less than 60.  Went in with great efficiency and unclogged the main pipe in the front yard.   Bad news was that he found roots in the line so I will soon have to repair the line.  I like the fact that he did not try to rush me into having the repair done right now.  He said that I could hold off for the short term which makes me confident that he's not out just to make a quick buck.  I will definitely use this company again.

I just wanted to say thank you for putting my mind at ease. Your receptionist is very nice and answered all my concerns and questions. She kept me informed as to every step by step process. Which again allowing this worry person's mind at ease. Technician was helpful in explaining my problem.  I would highly recommended and definitely use their services again.

Called about my water main and there was a misunderstanding on the services I needed. Eddie explained everything in detail and gave me several options for a resolution and waved the service fee which was a surprise. Easy going and a non BS'er. Very professional and I'd recommend them for all your service needs

My in-laws have health issues. For the past two weeks my wife has been taking care of her father at their Fresno home, while her mother is in the hospital. I had just arrived back in Hanford when my wife called me regarding a backed up clean out in the back yard. I checked Yelp, and found this company had good reviews. I called and Eddie, the owner, met me at the house in Fresno about an hour after my call. He was professional and cleared the drain in a short time, discovering other related potential hazzards, which he shared with me. $198 charge, and i didn't have to fuss with it. Thank you for the quick response.

I cannot believe how pleased and very impressed I was with this company.  We called with an issue emergency issue with water
Eak8ng from our toilet and it also seemed as if it was flushing every 15 minites when no one was in there.  After speaking to my hisband, the dispatcher saw the severity of our problem and would have a technician arriving within the hour.  We were notified throughtout that hour with updates on his arrival.  Edward, the owner, came and resolved our issue immediately.  Great customer service but he was also a very knowledgeable nice, honest person!  I will use him again, when needed, but will definitely pass his info on the others.  Thank you Rapid Rooter.

Could not be more thankful to the Rapid Rooter crew for their quick response to our emergency! We had a pipe burst in our garage, and they came to our rescue at 9pm at night, after being on another job the entire day. They were able to come back the next morning and complete the project. They explained in detail our options, the repair, and even how to work with our home owners insurance to have them pay for the repairs. We will never call anyone but Rapid Rooter for our plumbing needs! Thank you!

I work with a ton of vendors. I am responsible for 5 restaurants and two properties. Needless to say I have plenty of experience with plumbers. I have used Rapid Rooter as my Plumber many many times on a variety of small and hint jobs. Everyone I have dealt with all along the way have always been very professional and they are fairly priced. They are quick to respond in an emergency and always complete jobs to the point of 100% resolution.

I read the 1 star review and was baffled. I would have to wonder what would prompt someone to think $175 is unreasonable for a service call. MOST service companies won't even show up for less than that, let alone resolve anything. A few things to remember when you are nickel and diming local businesses.......He has the cost of his time, wages of an employee, the equipment necessary (not just the washer), insurance, licenses, work comp, fuel, vehicle costs, plus the ridiculous costs associated with owning a business in CA and much much more. How sad that one person wrote such a negative review over $175.

The point of my rant.... they are a reputable and fair company who excel in fairness, integrity, and customer service. Don't let one persons opinion sway you from using them.

I have a huge hill in my backyard that washes down water into a somewhat complex drainage system that flows out to the gutters. Noticed that the water has been pooling up/flooding in multiple areas in my backyard. With the supposed upcoming El Nino coming this winter, I decided to proactively get the drainage issue looked at.

I called up Rapid Rooter and asked them if they could send someone over to clean it out. The lady on the phone, Dinane, was very friendly and informative. I told her I need someone to come Hydrojet all the clogged drainage pipes. She listened to my situation and was straightforward about pricing, and suggested I just have someone come out to take a look at it first (for a minor, very fair fee) before investing in that service.

Edward , the owner, came out the same day and took a look. He told me that their were probably roots blocking the pipes and that it would most likely be a waste of money for me. He personally showed me how to clean out one of the pipes on my own and told me to do the same with the other pipes around the yard.

Followed Edwards advice clearing out the pipes to a good enough condition. Doing so, i did discover that there were roots blocking a few sections of the piping. Since the drainage is good enough....leaving it as is.

Edward saved me hundreds if not thousands of dollars trying to hydro-jet the piping to end up at the same result (they have to rent it out hourly).

This is a great example of a local business, very honest, and their pricing is up front and fair. I really hope I don't need plumbing service anytime soon (it is always expensive),but if I do...I'll give Edward and Rapid Rooter the call for sure.

They were able to come same day and in about an hour. They were very timely and even called to say they were on their way. I called because I was having problems with the kitchen sink not draining very well. Edward came out and was very helpful and knowledgeable. We didn't have a clean out but he was still able to use a smaller snake and help clear out some of the clog. The issue was resolved and we are very pleased. He also helped tighten some things up and move our dryer into the house [we just moved in]. Very happy with the service we received and will be calling again if we have any further issues. Thanks!

I was beyond impressed with the customer service, prompt response and feedback we received from this business. Eddie and Diane are very professional and answered all our questions thoroughly. We recommend them to properly serve your business or home, they were a big help to us and can be to you also.

Eddie came out to my house today and did a quick and efficient job unclogging my toilet! He also gave me no nonsense advice on how to deal with flooding on my carpets that saved me money and time. Thank you! I'll definitely call them again next time!

Great service, rapid rooters were very prompt, polite and great at their job. We had a shower drain clogged and after multiple attempts of cleaning it out with draino on our own, we saw the reviews and contacted rapid rooters.
They were very efficient and got the job done quickly.

We had a leak in our well's service line late in the day (of course).  They were able to come out right away, temporarily stop the leak and then repair the next day.  Responsive, good quality at a fair price.  We'll definitely use them again.

Eddie was very helpful with his assessment and before doing the job I thought I needed done, recommended an alternative. I really appreciated his honesty and it was very apparent he knew what he was doing. Very knowledgeable/experienced technician. Highly recommended! Thanks!

Fanflippintastic!  I called with a number of small things and expected expensive big fixes. Instead, I received amazing service from the first call to the quick response for an appointment.  And the costs? What?! Most of it I can take care of myself, thanks to the kind instructions and resources from this awesome team!  Seriously exceptional care, respect, and expertise. Yes to Yelp and the right on affirmations for Rapid Rooter Drain Master & Plumbing EXPERTS.

Called this company today because of blocked garbage disposal.....called based on previous comments/recommendations listed here .... like they were reasonably priced.  Upon arrival, we are told it will be $368 to purchase and install new garbage disposal if this one cannot be unblocked.  For that price, I would have purchased one and installed it by myself......!  
As it turned out, garbage disposal was unblocked and my bill, for the very short time he was at my home as in way less than one hour, was $170.....to unblock a garbage disposal !!!  I call that highway robbery.... valerie b

I couldn't be happier with the service they provided! They were on time, professional, knowledgable and respectful of my time and money! I believe it was Edward and Andrew, they went above and beyond! I will definitely tell all my friends and family and use them for any future plumbing issues. Thank you!! A++++

I don't write many reviews but felt I had to after our experience with Eddie from Rapid Rooter. Our kitchen sink was clogged and no matter what I did I couldn't get the drain unclogged. Rapid Rooter scheduled us right away and Eddie contacted us when he was on his way. Eddie was very professional and knowledgeable. Instead of charging me an arm and a leg to clear the clog  Eddie explained what needed to be done and suggested I try that first. Everything Eddie suggested worked and our drain is finally clear! Eddie even gave us some preventative tips so this doesn't happen again.
But if we ever have an issue in the future Eddie and Rapid Rooter will be our first call.

Thank you Eddie for all your help!

This company was great. I called and the next morning they were here and professionally dealt with the problem. ill definitely use them again in the future.

From the time Diane initially answered my call, early Saturday morning to dispatch a plumber to my rental property; through to the time Luis the plumber called me to inform me of the necessary plan of action to make the repair. This entire process was not only professional, but courteous, reassuring, prompt and efficient!  I live six hours away from my home that needed the plumbing repair, and I worried that my situation would provoke less then professional service. I worried needlessly.
You should have absolutely no reservations about using RapidRooter Plumbing at all!  I highly recommend them.

Elva

The owner of this business is very kind. They are professional. The price is good. They finish their job very fast. And I also know they do almost everything about water plumbing and drain master. Call Edward if you need help. They will provide the best service you never get.

When I called Diane was very nice and knowledgeable. They sent me a text when they were on their way. Edward came on time and was very friendly and professional. The problem was fixed quickly and I'm very happy with the service I received. I am definitely keeping their number!

This guy just is the biggest crook I've ever met. I called the company asking them to come unclog my toilet. I spoke with his wife which is who answers the phones and does his scheduling and he is the owner. I told her that I wanted my toilet unclogged. He charges $59 just to show up to look at the problem that goes towards the work if you use him. He showed up and he said he couldn't remove the toilet and it would be $59. He said he could try and snake it from an access valve and that would be $198. I figured it was worth a shot since I was already paying for nothing. He snaked the pipe and plunged the toilet but didn't get it unclogged. He said sorry that will be $198. I told him he didn't fix the problem and he said sorry it wasn't his fault. I said you're a plumber this is your job, other plumbers have fixed it. He just gave me the bill and said he couldn't do it but he dropped the bill to $150. Basically I paid the owner $150 to have a toilet that is still clogged. I don't recommend this guy to anyone unless you want to give away your money! Your response is completely false! First no drawings were provided nor did you state that you didn't remove toilets to unplug the problem. The reason I believe that you charge the $59 to show is because you can't nor will try to provide proper services.  The only reason I called was because you were recommended but that was definitely a mistake and I should've used my previous plumber but I didn't want to wait and either way I had to wait to get the job done.

Eddie fixed my problem over the phone.  I called 4 other plumbers before Eddie, and the started with how much it will cost.  Eddie suggested a quick fix that worked.
Peanut butter pie is all it will cost me.

Great response time. We have a business: The Bar Method- Eddie was here fast and snaked our toilet without a problem. I recommend this business Rapid Rooter to anyone needed prompt service and customer service in Fresno!

I was very pleased with the response time and service. Edward was very nice and got the job done right away. We'll be using Rapid Rooter in the future and I recommend everyone give them a try!

Joanie C.
Clovis

Love this company.  Woke up to a flood in my flowerbed this morning due to a leak in the water main.  I called at 8am and Edward was at my house by 9am.  Had it fixed by 10am.  Very honest, good price, excellent work.  I recommend them highly.

Awesome customer service! Called at 9pm and the owner showed up within 30 min. I had what I thought was a major problem that turned out to be minor. The owner quickly fixed my problem and waved all fees. They will be the only plumber I ever call again.

Problem started when I cashed the faucet out instead of going with the builder grade.  Plumber who came to the house was great and was honest when he said my home warranty had the wrong information regarding the time he was there, as well as the faucet info.  home warranty, Fidelity,  stated 1 1/2 hrs - actual time according to the plumber was less than 15mins - a call to home warranty and they said rapid rooter would have to make the correction but easily done.  A follow up call to rapid rooter and the gentleman said no problem, he would make sure I was happy.  Unfortunately from that Saturday to the Tuesday the conversation was not remembered and I was also informed that they only do home warranty or insurance repairs!!!! Shame on rapid rooter for not coming back for the 1 1/4 hrs that the hone warranty had paid them for.  I can see why they only now do hone warranty or insurance !!!!  Absolute disgraceful

We had a back up in our master bathroom. Tub, shower and toilet were backing up. Ed the owner was awesome. He found the problem right away and suggested we get someone who has the right equipment to clear the blockage. It's 20 feet or more in between the master bathroom and the rear bathroom. We really appreciate his honesty and professionalism. We will definitely be calling on him and his plumbing company again for future repairs.

I should not even write a review when I am this angry...

I have had Rapid Rooter come out on several occasions to do work on my rentals. I have been happy up until today.

Today, they went out to inspect a laundry room water faucet that was dripping.  The plumber called me and said he needed to change the washer, and that would fix the problem.

I immediately felt relief.. I mean.. who wouldn't... a little washer.  easy enough right?

It was easy alright, all said he was there less than 15 minutes in total.  But the price they wanted me to pay for 15 minutes... $175.00.  I wish I was lying.  I can't make this stuff up.  After reading through the reviews, this is their MO.. when they figure out they can take advantage of a situation.

I called and spoke with Diane in the office to express my shock, disbelief, which finally turned to the feeling of being taken advantage of and anger.  They ended up charging my card for $150.00.

They have lost my business FOREVER.. and anyone I speak to.  In fact, I am so angry, I will make sure everyone on Craigslist.. where they advertise knows about this too!

I do believe in karma.

I chose to move forward with the telephone quote, because I was already on the line for the charge to come out. No matter what response Rapid Rooter makes to my review.. it will never make it ok to charge $175 to change out a washer.. never. That is important to keep focused on.

This is hilarious.. they keep updating their response to continue to be defensive. How about an acknowledgement.. and keep trucking? My opinion counts as well as everyone elses, and my experience really did happen. I won't be bullied. Nothing you say will ever support you charging a client $175 to change a washer. Nothing. Keep on ranting...

Rapid rooter responded on time (even a little early). They were very friendly and gave me a quote after about five minutes. They finished the job in less than half an hour and the price was reasonable. I would definitely use them again.

Called at 8:59pm,,, because that's about the only time my plumbing backs up. (Never backs up during normal working hours.) Diane answered the phone. Friendly, personable and very helpful. She got Ed out to our place within an hour -- maximum. Frankly, I was too tired to notice the time, but I recall it was pretty fast. Regardless, he arrived in a very timely manner, and I was able to use my bathroom ... and to start getting ready for bed around 10:20pm.  

Overall, I appreciate their communication, especially Ed calling me when he was on his way, and he let me know the pricing for what I needed, including an after-hours fee. I think the after-hours fee is reasonable. I wouldn't want to be going out past 9pm to snake a sewer line if I were him, so I get it.

I'd call them again, and I highly recommend.

We had a clogged drainage system that needed to be serviced immediately. We called our usual plumbers, All Star Plumbers, but they were booked until Wednesday and we needed it done ASAP. They recommended us Pacific Plumbers, but they wouldn't be able to come in until the next day. After Googling Plumbers in Fresno, I came across Rapid Rooter. They were the first ones who appeared on the search, with lots of good reviews. So I called them and they told me they would be able to come in in JUST AN HOUR! They came even quicker than that, just 30 minutes minutes and they were already in the kitchen area, assessing the problem. We were told that the reason for the clog was that the pipes were clogged with grease, and that simple just cleaning it out every few days would be of tremendous help. No other service has ever told us that, they would just come and provide the service and leave. It only took a few minutes for them to fix the clogged area.

The gentlemen at Rapid Rooter were quick, helpful, and very friendly. The best part was that the service was SO MUCH CHEAPER than other plumbers that we used. Our quote from Pacific Plumbers was nearly $300, Rapid Rooter did the SAME job for almost half of that. Not only that, but being able to come on such short notice was definitely a big bonus. We were given a free bottle of their product that helps with clots in drainage systems for FREE for just writing a review about them. How awesome is that?! Plus, they gave us a 30 day warranty whereas other business only gave us a week warranty. I'm so glad that we were able to come across Rapid Rooter and would recommend them to everyone! You wont be disappointed with them!

This company is phenomenal!! Edward and his son took care of our backup quickly and they were so professional. They laid out all our options for dealing with our specific problem and then patiently waited without pressuring us once while we decided which option to go ahead with. They are so very kind and work so quickly. We won't be calling anyone else for any other plumbing issues that may occur. This is our go to company now!

My regular plumber was unavailable so I called them. They were able to come the same day, were very professional and friendly. I would recommend them.

I had an emergency last month and they came out first thing in the morning and solved the problem. Additionally, I'm a renter and Rapid Rooter was diligent in communicating everything with my landlord. All of us were very happy with the interaction and my landlord has insisted on using them as our go to rooter.

Had a problem kitchen drain, lots of build up. The guys were awesome. Very professional and friendly. Highly recommend them!!

Excellent service! We own a home in Fresno and have had many problems with our plumbing until we found rapid rooter drain masters this company was fast,honest and very professional. I highly recommend them.

Edward the owner came out and spent a lot of time inspecting and explaining my plumbing situation.  He was very patient and thorough with me. I would definitely recommend this company!

Had an emergency drain back up on a Sunday & the owner was out here & taking care of our problem in no time at all. He was super friendly & knowledgeable. Would highly recommend this company to anyone having plumbing problems.

I called at 9:30 and they happened to be nearby so they were here by 10:00.  By 10:15 my problem was solved and I am thrilled at the service and the price.  I will definitely call Rapid Rooter Drain Master any time I need a plumber.  I highly recommend them for fast, efficient service and great price.

Diane and Ed are great. Professional, friendly and honest. We had a clogged shower and sink drain. Ed explained how easy the sink fix was and let me do it rather than charging me for it. He knocked out the shower and gave us tips on clog prevention. We couldn't be happier with the decision to call Rapid Rooter. They would get a sixth star for being comfortable with a 100lb dog supervising so I didn't have to but him in the heat.

Thank you Edward.
I called around 8am and he came 9am.
He explained in detail how drain system works. Cleared Stoppage everything ok now. Suggest buying relief valve so if main Line back up again won't go into house. Bought one. Good investment.
I highly recommend Rapid Rooter.

Excellent service by excellent people. Trustworthy all the way. Their advice certainly saved me money in the future. This is the only plumbing service I'll ever use.

Edward came twice and cleaned the kitchen pipe yesterday. He did a good job . He gave me discount for the second time. He was friendly and tried to help and cleaned the pipe. I am happy with his work.

Had to call on a Saturday so it was a bit pricey.  Customer service rep was very friendly and serviceman did efficient and quick work. Would recommend and also use again.