Precision Sewers

Although the estimate was lower than others, service was terrible- rude, arrogant, and took a long time to respond. Very disappointed. Should have gone with the other plumber.

Patrick is a solid and honest plumber. If you want four seasons warm face towel crystals on your chakras then go find a sycophant to massage your ego and be willing to pay for it. He's not that. He's a plumber.

He and his crew showed up, banged out a really complicated job at a very reasonable rate and did it on time. His crew is jolly as one other reviewer put it. They sang and joked the whole time. It was fun having them around. They also are some of the hardest working dudes I've ever seen and I was a roofer back in the day.

I appreciate the direct and minimal communication because I'm worn out with emails, updates, etc....blah blah blah you get from corporate hell. He said yes, they showed up and did the job. I gave him a check, we shook hands and that was it. Thank you Patrick.

This business was recommended to us by another contractor we've used.  I called to have Patrick come for a sewer inspection and estimate, and he didn't show at our agreed upon time.  When I called him to inquire about it he was apologetic and asked how he could make it up to me, so we rescheduled for the next day.  Once again, he didn't show.  Maybe he's having an off week, but he won't be getting my business.

If you are reading this review, it's likely because the city of Berkeley sent you a letter to redo the sewer lateral of your property. The letter also likely had the stiff warning that you'd be charged a fine of $500 a day if you delayed doing the work.

Through a personal reference, we called Patrick at Precision Sewers. We also called Pipe Spy. Patrick went to the property the day after I called, promptly emailed me a quote and by end of week the work was complete. Pipe Spy was still trying to figure out the quote. Before doing the work, Patrick needed to run a camera through the system. His charge for this was 1/2 the price quoted by a third plumber I contacted.

We have a tenant in our house and she wrote me an email that Patrick took extra care to not get in her way while he was doing the work.

I highly recommend this service.

Our agent got a quote for sewer lateral replacement from Precision Sewer during the purchase of our home, and the quote was reasonable, so we went ahead with Precision Sewer for the work. The work itself was completed satisfactorily by the team, but I have to give this company 1 star because of the owner's less than satisfactory communication and customer service.

The owner - Patrick - was very rude on the phone. After confirming the dates for the work by text, I asked him around what time the work would be completed (since, you know, we couldn't use the toilet until the work was done). He then called me and started to berate me (raising his voice, huffing and puffing on the phone etc) about why I thought the work was going to be completed on day X. Anyway, a simple and pleasant clarification on date and time would have worked, but instead the owner of this company started shouting at a customer - this is the worst customer service I have ever experienced!

Patrick's communication was also erratic and not dependable. When I asked him to confirm where I can send the check after the work was done, he responded immediately. But when we came home after day1 of the work and saw mounds of dirt in the yard and on the street and asked for a simple clarification on when the dirt would be removed - no response! We eventually had to call the city of Oakland to get more details on the work and timeline.

If your hands are tied and you cannot choose anyone else for your sewer lateral replacement, I would suggest you keep all communication with Patrick to a minimum and use text only, and get details on the project by calling Oakland directly.

I am giving one star just because there isn't an option to give zero stars. I absolutely regret hiring Precision Sewers to compete the sewer lateral work on our new house. If you want to work with someone who is unprofessional, rude and basically emotionally unstable, Patrick is your guy. When we called to complain with East Bay Mud and also the city they said let me guess, Precision Sewers? I won't go on with details but I'll just say that the job took several days longer to complete (with no good reason) and then once payment was due, Patrick became aggressive and harassed both me and my partner. We had asked if paypal was an option but out of consideration of the fees I sent a check that very same day (one day after job was finally done). Next thing I know, Patrick is calling me at work yelling that he hadn't received payment. Even if you are buying a new house and you have a bid from him I would strongly suggest you pay for another bid with a different company. This was a total nightmare and I am shocked that he is still licensed and somehow in business.

Patrick was wonderful. I called him on a Sunday night as our sewer pipe had burst and we had raw sewage all over the yard. Patrick came out first thing the next day and diagnosed the problem which turned out to be the fault of a previous plumbing company who had not completed the sewer lateral correctly. He talked me through what the problem was, looked up the original permit for me, and gave me a contact number for the right person in the city of Berkeley to talk to. Since the error was on the part of the original plumber it was their responsibility to make it right at no charge, but if it hadn't been for Patrick's help and advice this whole process would have taken a lot longer and been a lot more troublesome. I will absolutely use him for any future plumbing needs based on his fast response and his honesty alone.

I'm giving Patrick and his team two stars because I can only assume that they did a good job on their actual work.  Patrick's professionalism, however, was awful and I would warn anyone against using him.

As part of the closing terms on our new house, we agreed to have the sewer lateral replaced by the closing date to avoid having to put up a bond with the city.  Our realtor recommended Patrick and he told us he could do it by that Thursday (closing was on Friday).  Thursday night he called my husband and apologized saying they hadn't been able to get to our house that day.  He assured us it would be completed the next day.

Friday evening we met with our realtor to get our keys and we all commented on how it didn't look like anything had been done.  We called Patrick and he had apparently gotten our job mixed up with another one and had not started on ours.  He assured us he would do it Saturday morning.  They did not get there until the afternoon.

The following Thursday I got an email from him saying he had the paperwork from the city and would like to give that to us and collect payment.  I let him know we would be available that weekend at the house, but he said he was going out of town and was only available during the day on Friday.  Since we work during the day, we weren't able to meet with him before he went out of town.  I didn't hear from him about an alternate time to meet.

A week passed without hearing from him again and then I got the following email, Just found out from my worker that the check was not there on Saturday. He says he went there at 11 and again at 11:30.  I apologized saying we were not aware that anyone would be coming by and that we weren't living there yet, but that we would be sure to be there and have a check ready for him if he let us know when someone would be by.

He then claimed we had spoken on the phone the previous week to set up a time (this never happened) and then went on to write the following:

I am sorry that the communication between us appears to have gone in the wrong direction. We did this work without receiving a deposit as is our custom. When it comes time to get paid, we have a clause that indicates payment is to be rendered within three days of completion.  I don't know why at this point you would find it peculiar if we were to ask for payment as our work was completed a week ago.
Missed appointments aside, I have done everything that we promised in our contract and ask that you simply do the same.

Whuuh?? His contract specifically listed a deposit of $0.00. And I was fully ready to pay him within the 3-day time period after he completed the job (had the paperwork from the city), but he went out of town and I didn't hear from him until a week later.  I don't appreciate the accusation that I was trying to avoid payment when I gave every indication that I intended to pay him - we just needed to find a time to meet up. This whole thing just felt crazy.

If he can't keep track of his jobs or who he has or hasn't spoken to, perhaps Patrick shouldn't be the one interacting with customers.

We hired Patrick's company to perform sewer lateral work on our home in the Oakland Hills. We had interviewed two other companies for the job and, of the three, Patrick's bid was the lowest. He was also recommended to us.

We were very disappointed in the work as the job was not done on time. The work area was left extremely dirty. Damage was done to our newly painted support columns. The ceiling of our breezeway also had significant dirt left on it which stood out against the new paint job.

The dirt was a minor issue compared to his upping the bill midway through the job. He stated that his bid was for sewer work from the sidewalk to the city's connection in the street. The other two companies' bids covered sewer work from the house to the city's street connection. He saw the others bids. The code requires that the work be done from the house to the street. How could Patrick think that a bid from the sidewalk to the street would work? Was this his first sewer lateral job?

When his new costs were factored in, he came in at par with the other bids,

His work crew broke one of our outside light fixtures. He could not find a proper replacement for the fixture and because the fixture had a matching pair on the opposite wall, Patrick bought two new light fixtures. His replacement fixtures were significantly cheaper than the original ones.

When I spoke with Patrick at the end of the job, he stated that the only thing left at the jobsite was a metal covering plate in the street. When I visited my home, imagine my surprise to find two wooden boards and an orange cone in my driveway! That does not make a good impression on potential buyers.

To leave a place in that condition and think that it was acceptable showed how sloppy he is and how low his standards are.

To add insult to injury, we got his email stating that everything was clean at my home.

All of this was brought to his attention and he stated he would adjust the bill. He took a long time in doing this and then never sent us a revised bill. When he finally did, he sent an email to our agent selling our home and stated that the balance was overdue. It was overdue because of the length of time it took him to revise the bill and because he did not deal directly with us.

This company is a joke and I am out $6,390. Do NOT use Precision Sewers. The name does not reflect the quality of the work.

Patrick Bailey of Precision Sewers, 510 381-5000, lessened the pain of having to deal with a lateral sewer replacement.  Patrick is knowledgeable, fair priced and handled annoying inspections with professionalism. I only had to write a check because he and his crew did the rest. Thanks, Patrick

I recently bought a home that was 1 year into a 10 year warranty from Precision Sewers who had replaced the sewer lateral. When a plumbing issue  came up 3 weeks after our move-in and it looked like it may be sewer related I called Patrick. I was unsure how he would respond given I was not the owner of the home at the time the work was done. My caution was completely unwarranted as he immediately had workers sent to our home. They were extremely professional, polite, and efficient. It turned out the issue wasn't related to the sewer, but there were some issues with the older pipes that may need attention in the future.

I appreciate how Patrick explained to me what the issue was and how we should keep an eye on it moving forward. Instead of trying to upsell me on an immediate project using scare tactics he advised that we see if we can make some adjustments and find alternatives to an expensive pipe replacement. Only if it becomes a recurring issue that we can't deal with did he think we should then seriously consider a more intense solution. I hope that day never comes, but if it does I will definitely be giving Patrick a call. He's earned my trust and respect with his great customer service, efficient work, and integrity in doing business.

We recently purchased a home in Oakland and we needed to replace our sewer lateral given the age of the house. Our agent recommended that we reach out to Precision Sewers, who provided a very reasonable estimate. Patrick and his team completed the job earlier than expected and the test passed without issue. Further, they did this during a rainy season on a busy street. So if you're a new homeowner, it's worth giving precision sewer a call.

Beware! We had him come out to do a plumbing upgrade required by the City of Berkeley. The job was OK, even though we thought he treated his Latino workers with little respect. But then 3 years later we found out he never filed the paperwork properly with the City of Berkeley, which he said he would. The contract said he'd obtain and satisfy the permit, which he never did, even though he told us he'd fax the documents to the City. When we contacted him over the phone to figure out why we owned the City of Berkeley a bunch of money, he was extremely rude. First, he denied any wrongdoing, then later he admitted he screwed up, but never offered to help fix the situation --  all the while being at the very least incredibly unpolite. Stay away from this business!

Patrick did a fantastic job on the sewer lateral, everything was finished and cleaned up perfectly within a day or two and his crew even swept the leaves from my pathway and front steps. His follow-up and customer service was terrific. Highly recommended.

Bought a house that had an estimate from PS for sewer lateral replacement. They got it done no problem and I believe have a 10 year warranty on it

Patrick disconnected my sewer line, then called to say he was going to charge me another $900. I understand that it took his workers longer than expected remove the concrete to get to the sewer and I would have been flexible about paying for extra labor. But, it was super swarmy and dishonest to wait till the sewer was disconnected to raise the price. I pushed back and he threatened to tell his guys to pack up and leave. He was rude, aggressive and belittling. We settled on a slightly less outrageous amount.
He continued the job, and disconnected the exterior drainage pipes from the sewer, which I believe is city policy. Then he simply left drainage pipes disconnected and with no outlet so they would back up and seep into my garage. Ha, ha, Patrick. I get it. Joke's on me.

Patrick helped me to replace a private sewer lateral at my rental property a few years ago. It was job well done. This time, I need it done in my own house. He provided a very reasonable price. The other quote I got was twice as expensive. His crew came, finished the job and arranged for inspection on the same day. It was job well done again. Patrick knows his stuff. I am a happy customer once again. For PSL replacement, I won't go to anybody else.  

I saw some review complaining job not completed on time. I just want to say, things are not always in contractor's control. If the inspector does not show up as promised, not much a contractor can do. If the concrete does not cure as expected due to wet weather, the orange cone has to be left for a longer time or people will step all over the wet concrete. Always build in some time buffer for surprises in life. Both homeowner and contractor will be happier that way.

I recently experienced a sewer back up on the weekend. I
called one company to try and clear the line. They were unable
to do so and after charging me a couple hundred dollars, gave
me a ridiculous estimate to replace it. I called City of Oakland
on Monday to discuss what I needed to do. Beyond telling me that
I was responsible to the middle of the street (and that I needed to
fix my sewer), they weren't much help. I did a search of contractors
in my area and came across Precision Sewers. The owner of the
company (Patrick) came out the following day and explained all the
little details of going through with a project of this size (200 feet).
I felt that he was knowledgeable in his explanation of things and I
sensed that I could trust him so I hired his company to perform my
work.  A couple of days later he showed up with his crew. They were very courteous and I could tell that they knew what they were doing by the way they treated my property (landscape lines, plants, deck...etc.). Needless to say the job was very big and it took three days to complete.  I felt Patrick's communication with me was good. There were a fair amount of unexpected issues that arose which he took the time
to explain to me. At the end of the job, everything was put back to the way it looked before. Even a couple of broken sprinkler heads got repaired. While his price was about the same as other companies estimates, I got a 10 year warranty and really felt the service was superior. I would highly recommend him to someone that needs their
sewer replaced.

Needed my sewer lines check for a possible sewer line break.  Patrick was on time, friendly and had some helpful suggestions for trying to resolve what turned out to not be a broken sewer line.

Very good experience on PSL replacement:
- Responsiveness and communication on professional level;
- Job was done within agreed timeframe and team left the place clean;
- Certification was arranged (by Patrick) and took place the same day - seamlessly to me;
- All paperwork exchange and payment has been conducted the next day.

Oh, and the job price was 15-20% lower comparing to other 3 estimations.

Highly recommended!

Arranged for Precision Sewers to come out on a Monday to test my sewer lateral. Someone showed up to do the test but he couldn't find the clean-out. I told him where it was but it must have gotten buried by erosion. He told me he would have to come back on Tuesday with a partner to do the test.

On Tuesday, nobody showed up. At the end of the day I called Precision and got Patrick on the line. He promised me that someone would come by on Wednesday to do the inspection but nobody ever showed up.

This level of unreliability is very unprofessional. Don't waste your time calling them.

Patrick worked with my schedule and our new sewer line was done in two days. Couldn't be happier. Thanks Patrick!

Patrick and his team were top notch. I had what I thought was a simple clog but turned out to be a broken pipe deep in the system. Patrick responded immediately, arrived on time and worked diligently to diagnose the problem. He explained the problem to me and provided me with options and estimates of cost for each option. The job was fairly extensive and the cost was very very fair. It was a two day job and the team that came out on the second day was totally pro. They communicated with me about what they were doing, worked quickly and cleaned up beautifully. I would highly recommend Patrick and the great team at Precision Sewers.

Patrick and his crew at Precision Sewers are lifesavers!!  I cannot recommend this company highly enough.  I needed a sewer lateral replacement but didn't know the first thing about it, this being my first time as a homeowner.  Patrick responded promptly, set up an appointment quickly.  He and his super friendly team got the work done, inspected and my compliance certificate filed - all in one day!!  If it hadn't been for Patrick's promptness and great service I wouldn't have made the deadline - and who knows what would have happened!

Do yourself a favor - call Patrick for your sewer lateral work today!

Patrick is straight - forward and fast. Very clear about what he won't do and what he will do. So, nobody else would come out --- and the pilot light (I thought) was out on my water heater.  Saturday.  Many phone calls. Many referrals. Nada.  (Why I wanted a plumber to come for what I thought was a pilot light, is another story. ) Then I called Patrick and he showed up in less than 45 minutes. He said it was not the pilot light, but regardless, he fixed it. Now I have hot water.  YEAH!

With a recommendation from our neighbors, we called Patrick at Precision Sewers for a sewer lateral job. We had a couple other places come out for an estimate, but they were all spooked because it was an apparently difficult job...old pipe underneath the entirety of our manicured landscaping  back to the junction. He assessed the situation, smiled and said he understood why the other companies walked away, but gave us a very reasonable estimate for a trenchless pipe replacement. He was in no rush to explain the whole situation with me...how they worked, why EBMUD requires the certificate, etc...We were under some time constraints with EBMUD, and he did everything he could to get us in asap. I went on a 5 day work trip and by the time I got back, the work was done and we had a certificate for the lateral job. They apparently dug a few huge holes and broke up concrete to get to the pipe, but by the time I got home it looked like nothing had been done...amazing. Friendly workers, great communication, excellent work, highly recommended.

Got estimate for a sewer lateral. Took several attempts to get them to send it. The owner, Patrick sounds like he thinks he's doing you a favor by talking to you. I sent the signed contract back and asked him to call me the next day to set a date. Almost a month later he emails me that he's ready to start in a couple of days. I immediately responded that I was not ready as I wanted to coordinate his work with our contractor  for a project we started while waiting for him. Days later PGE shows up to mark the gas lines for our work which he said the sewer company is starting right away. I mentioned to the PGE guy that we don't have a final date yet, so he said he's not going to mark anything yet and would tell the sewer company.
Patrick then sent me a rude email about what I told PGE and that I should find someone else. Would definitely take a hard pass for hiring him for anything.

I worked in property management for 3 years. Glad I'm out. Anyways, in my first week on the job, one of my clients hired Patrick Bailey to replace their sewer lateral. Patrick was extremely rude, pushy and profane in literally every encounter I had with him. I never hired him again and I advised my colleagues to never hire him whenever asked. He could have made a chunk of change through our company but instead let his pathetic, troubled child-like emotional state get the better of him. I hope his business fails, the only niche he has is his pricing. Otherwise, totally not worth working with.

Did a good job in terms of job quality and timing. Think they have improved on that since other reviews were written. However, Patrick himself is a bit shady in terms of communicating pricing. There was a problem with our drain being clogged right after they came out and his crew returned to fix and determine if it was a problem with the original work of replacing sewer lateral.

They determined it was a separate clog not related to their work but implied they'd fix it regardless. I mentioned how that was great as above and beyond. Next day came out and fixed it and were taking off. Then Patrick called to say it was another $190. Okay with that if he had communicated ahead of time, but not good business to let me think it was gratis given the large ticket lateral replacement and then nickel and dime me after the fact.

Our aging clay pipe sewer line was needing an annual root cleaning, and would back up with regularity.  We finally decided to get the sewer replaced and called Emergency Plumbing & Drain.  We talked directly to the owner of the business, Patrick Bailey.  He came out the next day and gave us a reasonable estimate.  He explained the trenchless replacement process thoroughly - he really knows this stuff and has been doing it for years.  He started the job promptly the next morning and  got the new line installed (over 80') by the afternoon.  We were amazed and impressed by their efficiency.  The crew was very courteous and respectful and had clearly done this kind of thing many times before.  We have a lot of plants nearby the sewer, and we pointed this out to the crew and they were very careful to not damage them.  The next day the inspector said it looked good and the holes were filled up and the area cleaned.  We are still amazed at how quickly and painless this procedure is.  You will be in good hands with Patrick.

Cant commment on work as I have yet to get an estimate. He came 12 days ago and said I'd have an estimate in a few days. He told the real estate agent, who had referred me to him, that I'd have it by the end of the day, a week ago...
While he was over, he answereed many calls and was often saying, I promise......
Nice guy but,,,,,,,,

Amazingly fast email responses. Fast workers, made the sidewalk look great, super nice.

What a find!  Patrick is trustworthy, professional, and knows all the ins and outs, so to speak, of sewers.  I have been looking for somebody of his caliber through many years of sewage backups and plumbing crises, and now that I have met him, I sleep better at night.  I see one of the reviewers had concerns, but my guess is that the problem was on the city side, or, at worst, Patrick was working 18 different jobs at the time and paperwork for this one job fell through. It is not characteristic of this highly competent plumber.

Such a solid crew with excellent pricing. Patrick's team installed a sewer lateral in record time, we were only without plumbing 3-4 hrs. We were nervous about all the connections, one being on a neighbors property but everything was smooth & wrapped up super tidy.

They deserve no stars!  I just called up to see if I can get a quote for testing the sewer lateral to get the certificate and the person (I think this is a one person company) who answered the phone told me that they have to go out to inspect. I asked a few more questions regarding the test and he got very irritated and started raising his voice.  He was extremely rude and it was a very unpleasant experience.  NO, I will not hire him for his service! They go by Emergency Plumbing & Drain.

So this if my first EVER yelp review.  But I have to say, this guy saved me 10-15K so I think it deserves a mention.  We thought we had to replace our sewer lateral when we bought our first house, so we hired him to do it.  It was going to be very expensive because our house is set way back from the street.  He came out to give an estimate, then told us that we didn't have to do it because it had been done already. Gave us the date, the company name, and permit numbers that we needed to submit to EBMUD. The information was verified by EBMUD and we got our exemption certificate today.  We would never have known that and would have happily and unknowingly paid him to do it, but he did the honest thing.  I'm surprised to see some negative reviews--I did note that he is very informal over the phone, and he did do the estimate the day after he was supposed to, but I think not taking my 15K was pretty cool of him!

Precisions sewers handled our PSL line replacement when we bought a new home.  They were detailed, professional and fast with the work.  We've had no issues with the work they completed.   Recently we had an un-related issue, and I called for support, Patrick and team were here within an hour and solved my non-related issue.  Highly recommended.

Before we closed on our house the previous owners had Patrick upgrade the sewer lateral which was supposed to be backed by a 10 year warranty. Eight years later it started leaking through cracks in foundation into our basement. Immediately Patrick warned that he would charge us for anything unrelated to the work he had done several years ago if he started digging and found new problems. I repeatedly asked for a quote to understand what he would charge so I could compare with other recommended plumbers before letting him do more work. Luckily he never gave me an estimate and I got tired of hassling him while sewer water continued to leak into our home. I had to hire someone else to fix it and they found small and poorly installed couplers that are no longer allowed at the sewer connection. Patrick refused to compensate me for the cost of the repair.

We had a bad experience working with Patrick, he tested our sewer lateral then didn't follow up with an estimate for replacement when it didn't pass. We had a misunderstanding about the billing for the testing and he sent us an email months after the fact to collect money. We missed the email and a few days after it was sent he shows up at our house unannounced on a Saturday morning. He was angrily trying to collect his money and it was alarming and hostile. There had been a simple misunderstanding that we were quite willing to fix, things did not need to be so unpleasant. Patrick's approach to the problem was intense and inappropriate, bordering on scary. Add that to the flaky service and disorganized books...

I did a sewer lateral with this company and they were on time and get the job done no problem. However, the owner sent me an invoice and the next day and demanded a check by end of the week, and when I told him I will mail him a check as most people do. He tried to charge me a $75.00 late fee for not getting the check to him in 48 hours.
I work for a property management company and deal with vendors all the time, this is the only time I've seen such ridiculous requests from a vendor about payments.

For anyone facing a daunting quote for their sewer lateral replacement, I wholeheartedly recommend reaching out to your neighborhood heroes at Precision Sewers. My recent encounter with them was nothing short of remarkable; they managed to slash the initial estimate in half and proceeded to execute the project with exceptional finesse. Notably, their competitor's proposal failed to encompass a crucial aspect: obtaining the indispensable city certificate imperative for property sale transactions.

Patric, the distinguished head of this reputable establishment, stands as a paragon of expertise, forthrightness, and effective communication. His guidance was instrumental throughout the process. The team, characterized by their consummate professionalism, executed the task to perfection. It is without reservation that I bestow upon them a well-deserved 5-star rating. Should excellence and value be your quest, Precision Sewers unequivocally delivers.

Bahman Ahmadi

I know some clients have complained about the owner's interpersonal skills. I went into the agreement with a clear understanding of the scope of work and what it would cost. His bid was competitive, sensible, and felt fair. Patrick and his crew were on time, got the job done at budget, and arranged for the EBMUD inspection the same day, which greatly reduced my waiting time for receiving my PSL deposit. I had no problem with his firm, and would happily hire him again.

We recently got our sewer lateral replaced, involving a mostly trenchless operation. 2 days, no issues, minimal interruption to landscaping or street traffic. From the start Patrick was forthright, responsive, and experienced. He's been working in the east bay for 20 years and knows his jobs, clients, and personnel. He was reachable by phone, and the guys on site were courteous and efficient. Also, his quote was lower than many other companies, which was much appreciated. I'd recommend Patrick/Precision to anyone in the east bay based on my experience

Had to have someone come into the house today as we had a backed up bathroom sink - we have a 93 y.o, with us and this Covid virus is a nerve-wrack, but the guy (Jorge) came and was GREAT!!  Wore a mask, practiced safe distance and was very respectful and got the job done in less than 20 minutes.  THANK YOU to Patrick and Team...really appreciate the GREAT service!

Patrick was easy to work with and his crew got the work done efficiently. From our first call, Patrick was able to come over to check out our sewer lateral project quickly and enthusiastically. He seems to really like his job.  We named a date we wanted him to come and complete the work and he made it happen no problem.  His crew, a jolly bunch, got the project done in two days and gave us the completed city permit before they left.  It's been easy to communicate with Patrick and a relief to have a new sewer line. I recommend him and his company.

Most of the poor reviews here all have something in common.  Most people talk about Patrick's attitude, poor customer service, and how he treats others.  I called him yesterday to come out to give me a quote for a job.  He sounded irritated when he picked up the phone.  Not a good start but I'll try him out anyway despite reading the reviews here.  Today he came over and the first thing that I noticed were two guys wearing two muddy combat boots coming in from the rain.  Instead of putting on their booties, they walked through the house leaving mud prints all over the wood floor.  They stopped at the bottom of the stairs and Patrick at this point was annoyed  that he couldn't walk on the carpet because of his dirty boots.  I can sense that he was irritated when he had to take off his shoes.  When I asked why he doesn't have booties to use in customer's home, he made an excuse that he doesn't need them because he never need to go inside.  At this point he was irritated even more that I asked him a legitimate question.  He said you're going to get on my case about booties now when I already made a trip up here.   You already got me taking off my shoes.  At this point, I knew he had an attitude and He doesn't have respect for someone's house.   To drag mud into a customer's home and get mad because you had to take off your shoes is outrageous.  I'm glad I asked you to leave.  As you walked out and slam the door behind you, you probably didn't noticed a young man standing there observing your demeanor.  He is your competitor and he works for a reputable plumbing company.  He was in uniform and he had booties on.  Their protocol like most other service companies are to have them on when they enter a home, rain or shine.  Most importantly he had a warm friendly personality.  He was shock about your demeanor and the mess you left behind.  I suggest dropping by a hardware store, pick up some booties to cover your shoes, think about how you talk to your potential customer, and most importantly have respect for someone's house.  You wouldn't like it if I show up at your front door and drag mud into your home.  Take some pointers from your competitors.

Precision Sewers replaced our sewer lateral when we moved into our new home in July. We made an appointment with Patrick to perform a camera inspection and estimate for the work that needed to be done. He called the day of the appointment to let us know that he'd be a half hour late, but arrived punctually to that new time. Within a couple days, he sent us paperwork for his bid to replace the lateral, and we decided to go with him.

Booking his crew to replace the lateral proved to be more difficult. I e-mailed him to let him know we'd like to work with him, waited four days for a response, and wrote to him again. He wrote back the next day to say he'd contact me on Monday (two days later) to set up an appointment. I waited over a week, and he never contacted me, so I wrote to him again. He said he'd like to come perform the repair that Wednesday, and I confirmed that that would be fine. I asked him how long the repair would take, when he expected to arrive, and whether we should plan to be home, but he didn't respond.

On Wednesday, we weren't sure what to expect, or if Patrick was even coming, so we moved stuff around to free up that day, with only a brief errand to run in the afternoon. I had been disappointed with our communication so far, but I'd already paid him $75 for that initial inspection, and I'd signed a contract and returned it with my first e-mail, so I was committed.

Patrick's crew arrived in the morning (Patrick himself wasn't present). We were happy with the crew; they were friendly, efficient, and clear. We were especially pleased that they installed an access point for the sewer outside the house, so nobody will have to get into our tiny crawl space in the future. We hadn't discussed that before that day, and weren't charged extra for it, but it will make work on the sewer a lot more convenient in the future. As far as we know, the work was done quickly and well. Patrick called to tell us that he would handle the inspection with the city the next day and pick up the traffic cones the crew had left behind while he was there. It's been five months and we still have the cones. Hopefully, he just forgot them, but I should probably double-check and make sure the inspection happened.

I suspect that Patrick and his crew are good at their work and know that they're doing, but communication was slow and incomplete, which made the experience a somewhat frustrating/nervewracking one. It may have just been a particularly busy time, or maybe all Precision needs is an additional staff person to handle appointments and follow-ups, etc.

This guy deserves 0 stars.  Terrible customer service. I'd rather pay twice as much to anyone else than to deal with someone who can't even speak to you with any decency.  Sounds like you roll the dice when you call Patrick maybe you get level-headed Patrick or evil Patrick.  Good riddance.