Description
Backed Up Drains, Water Heater Repair, Major Clog Camera Inspection, Bathroom Shower Clogged, Water not going down, Garbage Disposal Repair, Kitchen Faucet Repair, Bathroom Toilet Clogged, New Kitchen Faucet Installation, Air Conditioner Repair, Install new furnace and more. We offer honest, dependable and reliable service for Residential & Commercial Plumbing, Heating & Air Conditioning needs. Providing 24/7 service for all types of repairs, leaks, clogged sewer drains, water heaters & new installations in Orange County.
HISTORY
Established in 2012.
Been working in the industry for over 20 plus years and it with too many companies out there not being honest and overcharging companies, we opened Positive Plumbing to take care of our community and our neighborhoods in Orange County, CA. Positive Plumbing, Heating & Air Conditioning is your full-service Residential/Commerical Contractor in California. We are available to take your call 24/7 for any Air, Heating or Plumbing emergencies that may arise. We are Owner Operated, Family-Owned & and Licensed by The Contractors State Board CSLB #979470 which protects California consumers. Large or Small, we Diagnose, Service, Install, and Repair all makes and models of Plumbing, Heating & A/C's to customer satisfaction.
ABOUT BUSINESS OWNER
Our motto: Professional At A Modest Price! At Positive Plumbing our goal is to have happy clients all the time.
SERVICES
A/C Repair, Heater Repair, A/C Installation, Toilet Repair, Water Heater Installation, Toilet Installation, Drain Cleaning , Garbage Disposal Repair , Pipe Repair , Air Duct Installation, Boiler Services, Ductless A/C Services, Faucet Installation, Flame Sensor Repair, Gas Line Services, Leak Detection, Thermostat Repair, Emergency Services, Heater Installation, Water Heater Repair, Air Duct Repair, Sink Installation, Bathtub & Shower Repair , Electric Furnace Repair , Gas Furnace Repair , Sink Repair , Bathtub & Shower Installation, Drain Installation, Electric Furnace Installation, Faucet Repair, Gas Furnace Installation, Pipe Installation, Sewer Services, Water Filter Services, , ,
Reviews
Alex and Positive Plumbing were excellent! We were in a bind with a rental propery AC unit blowing hot air into the condo unit on a hot day. Our tenant was unhappy because we could not seem to get the problem resolved. Alex was able to squeeze us in the day we called and was able to get the 25 year old AC unit working well....blowing cold air....happy tenant again. His price was very fair.
I will plan to call Alex for the next plumbing/heating/AC problem that we have.
Thank you!
BK - Laguna Niguel
Extremely happy with this service! Our AC broke right in the midst of the heat wave in the evening. I called first thing the next morning, going down the list of highly reviewed Yelp AC companies and Alex was the only one willing to come out today. He actually ended up coming even earlier than estimated, which was GREAT because it was already getting steamy in here and we have an arctic dog with a very thick double coat of fur, whom I was mostly worried about. He immediately diagnosed the problem, and switched out the faulty part on the spot at a reasonable cost. He offered a range of options, but did not push the most expensive one, and seemed confident the cheaper one would work. The repair was fast and we are soooo much more comfortable, and my poor dog now looks like she can survive the heat wave! Thank you, Alex! I have already shared your business card with all my friends I texted and who didn't have referrals.
Nathalie M.
09/12/2017 12:00:00 SA
Alex saved us - not once, but twice in the last 2 weeks! During the HOT Labor Day weekend, our AC decided to stop working. It was cooler outside than in our home. It was a holiday weekend and I knew it was going to be a challenge to get someone out here. Everyone we called said the earliest they could come would be on Tuesday, a 3-day minimum lead time for an appointment.
We reached out to Positive Pluming and Alex said they could come SAME DAY! He is fast, knowledgeable and trustworthy. He quickly troubleshoots the issue and fixed our air conditioner. He even stayed until cool air was coming out to ensure that it was 100% fixed. He gave my husband and I tips on how to maintain our cooling system.
Fast forward 1 week later, our AC in our business office stops working. It's over 84 degrees in our building and we know who to call: Alex from Positive Plumbing.
I chose Alex of Positive Plumbing because of the great reviews on Yelp. My air conditioner broke in the last heatwave on the worst possible day - 107 degrees. He called me back within a few hours and showed up exactly on time the next morning. He assessed my situation which wasn't good. I had a 12 year old antiquated freon unit with pinhole leaks running all down the coils. He explained the up and downside of repairing versus replacing the air conditioner and all my options. I opted to replace my entire unit. He emailed me a detailed quote and warranty information as promised. Alex is professional and has a lot of expertise & experience (he used to work for a large air conditioning repair company before starting his own business). He is knowledgable and honest. His price was fair and actually came in a few hundred dollars under his initial verbal estimate; not to mention he is a very nice man. He installed the unit -in full- in 2 hours less time than he initially quoted. The new unit works like a charm. After years of negative experiences working with repair contractors and vendors, my experience with Alex was pleasantly refreshing. He is a great find! I will definitely call him for all my future air/heating and plumbing needs. Thank you very much, Alex.
Okay. So my air conditioning stopped working for like four days. I did my research online to figure out what was wrong with it or if I actually had to have a technician address the issue. From looking at a lot of different videos, it seemed like it was the capacitor but it probably needed refrigerant too.
So we were in the middle of a heat wave, and the vendor that originally installed our HVAC was unavailable for three weeks (probably they were fixing all their defective units).
I called Alex...on a Sunday...and was expecting to either get blown off or get a voicemail stating hours of operation. Nope, I got Alex. His accent was kind of thick, be he was genuinely interested to understand the situation before coming over.
Alex was at my residence within 30 minutes. Not only did he validate my concerns, but he walked me through each step he took and why he was doing it. He even charged my system with refrigerant and matched it to the factory specifications. He was very professional, personable, and experienced in what he was doing. I would recommend Alex to anyone that has issues with their HVAC system.
Also, if you happen to be a person who, on a Sunday, blew a fuse installing a thermostat incorrectly because you FAILED to turn off the circuit to your Forced Air Unit during the middle of a heatwave, make sure to give this gentleman a drink. He'll come out, away from his family, while your significant other berates you for messing up something that was working just fine because you needed the NEST.
And if you call him, dont just cancel midway if he is driving across town on a Sunday. He'll be comittted to providing great service, so be committed to this family man who is providing for his loved ones.
A month ago we call Alex to repair an AC unit in our condo unit in Irvine. The first attempt replacing the thermostat, filter and compressor booster, but it didn't work. The noise keeps happening intermittently. We paid $450 and feel that we were over charged. Alex suggests the next step is to replace the whole unit. We tried another company instead. Please shop around. There's no guarantee that you spent the money and got it fixed.
Alex is the best! Gives a verbal price and sticks to it even if the job goes into overtime (due to rusted pipes)
I've used him 4 times so far (1 A/C recharge and 3 plumbing issues) and I've found my go to plumber. Answers via text fairly quickly. (Also puts on covers on his shoes if he is going on carpet)
Sandra N.
05/02/2020 12:00:00 SA
If you need an AC repairman then call Positive Plumbing, Heating, and AC. I used this company twice for AC issues and both times were a great experience. I used them five years ago. Alex was very responsive. He came and fixed the issue quickly and was reasonably priced. Just recently during the lockdown, there was a heatwave and all of a sudden my ac stopped working during the weekend. I did not want anyone in the house but it was too hot not to fix the ac. I called Positive Plumbing on a Sunday. Alex answered the call and scheduled an appointment on Monday, the next day. After a short discussion, he told me he knew what was likely wrong. He showed up the next day on time. I even got a courtesy call before he arrived. He had a mask and booties. He was able to get the ac working again in about ten minutes and was reasonably priced. Great service! I highly recommend this company!
My AC was not blowing cool air on one of my units. Alex came out and detected that the unit was low on Freon and that I must have leak somewhere. When he tried to replenish it, the unit would not take it and he was unable to fill it back up. He said it could be a number of problems including debris in the pipes, a kink somewhere or problem with the expansion valves. He said that he didn't have time to figure it out, he would call Goodman, the AC manufacturer to get ideas and would come back in 2 days. He was planning to replace the expansion valves in the attic, suck out all the existing Freon, clean out all the pipes and coils and replace the Freon back in. This would take 5-6 hours. When I called him to schedule his return, he said he had a bad back and didn't know when he would be able to return.
So I was able to get someone else to come and they figured out right away that the unit wasn't accepting the Freon because of a bad capacitator. It's a $15 part that he replaced in a few minutes and the unit started blowing cool air. I am told that this was a very basic and common problem that was easy to detect. It ended up that no Freon needed to be replaced, which in of itself Alex was going to charge $375 for.
Alex responded to my request for help within hours. Repaired my A/C in a matter of minutes for a reasonable price.
I did an extensive comparative review of several HVAC companies when i was looking to replace my condenser and furnace. I selected Alex and Positive Plumbing, Heating and Air because his quote most detailed indicating what he would do and his price was fair. Not the lowest price- although pretty close- but i felt that he would not nickel and dime me if i needed something else. So glad i selected him and his team.
They spent most of the day installing my HVAC system and furnace. Great job. They were on time, diligent, worked hard, covered the floors so nothing would be dirty or scratched and checked out the system. I had him also check out my other systems and he found a problem and fixed it for a small incremental cost.
I am extremely pleased and would highly recommend him to anyone who wants quality work and a fair price. I trust him to do a great job and will definitely use him again.
Sheldon T.
09/01/2019 12:00:00 SA
I asked the service from this company when my thermostat went officer over the phone. The service fee was said to be about $100, which is quite expense already. A guy came and started to do the diagnosis. When he was in my attic, he said that the service fee will be $150, otherwise he will not do the job. I was not happy about this. Essentially this whole repair is to just change a blowed off fuse. After one day, the company called me and said the service fee should be $120. Then after one month, I saw the charge in my credit card report, which is still $150. Very negative experience overall. I really do not recommend this company.
Gayle J.
05/10/2014 12:00:00 SA
I would add a plus to the 5 stars! I called at 6:00 on a Friday night for an air conditioning problem .Alex answered the phone and gave me an appointment for the next day. This was all during a Spring Heatwave! He arrived promptly at 9 am. Alex was able to find the problem and fix it, We also asked Alex to install a NEST ( a new state if the art thermostat) . he quickly became familiar with this process and everything works great. We would highly recommend Alex!!!
I'd give Alex 5 stars for fixing my a/c problem on the same day I called and within 15 minutes of arrival, but his pricing was high and attitude wasn't the friendliest.
Ken H.
10/08/2016 12:00:00 SA
Our air conditioner died a couple of days go, but fearing a huge repair bill I decided to wait to get it fixed. The recent heat wave made it nearly unbearable to be in the house, even at night.
Since I know nothing about air conditioner systems and, thus, could easily be taken advantage of, I turned to Yelp and read the great reviews on Positive Plumbing, Heating and Air. I sent an email late on Friday night and received a call from Alex first thing Saturday morning. He was at my house before 10 a.m. and quickly diagnosed the problem. After replacing some components to get the compressor back online, he showed me that the system was low on freon and added the appropriate amount to get my system operating efficiently again. He went out of his way to explain how the system works and showed me the measurements he was taking before and after adding the freon to prove that this was a needed fix.
Since he also does plumbing, he noticed some water dripping out of a drain pipe extending outside of our garage. He took it upon himself to check our water pressure and made sure that the water wasn't a critical issue that needed to be addressed (which it wasn't).
Alex is a true professional and his business practices hearken back to the day when contractors were more interested in being honest, helping you out and building a relationship versus making a quick buck. His rates were more than fair and he worked quickly and efficiently. He also didn't charge me the weekend overtime rate that the other companies wanted to charge me just to come out to take a look.
I wholeheartedly recommend Alex and Positive Plumbing, Heating and Air!
Michelle P.
06/10/2020 12:00:00 SA
I just want to start with, my experience with Alex was that he was very professional and knowledgeable. A previous company we have worked with came out to check out our broken A/C and said that they weren't sure of the exact reason it had stopped working and that repairs based on their best guess would be $4,000 without a guarantee it would even fix it. In the end they said we were better off getting a new unit which was going to cost $11,000! I knew I had to get another quote because this just seemed a bit outrageous. I didn't tell Alex about our previous diagnosis and quote as I wanted an unbiased opinion from him. Alex was very thorough in his investigation and tried some tests at no charge and determined it wasn't our compressor as he had hoped, which would have been just a few hundred dollars to fix. His quote for a new A/C like the ones we have at our building would be around $5,000. Less than half of the quote our previous A/C company would have charged! Alex even went further to offer another brand which was the same exact unit, just a different name which he said would save us around $600. I felt he didn't need to do this as he could have obviously made more money just charging us for the more expensive one. I would highly recommend his services. I feel he is trustworthy, fair and spoke with knowledge of his industry.
Ranee L.
08/06/2015 12:00:00 SA
We were experiencing problems with our furnace not blowing air. We called Alex and he came within a day of our initial call. He gave an honest assessment of the problem and presented us with all options. There was no high pressure sales tactic at all. We decided to install a new unit. The price was reasonable and the installation was as promised. Very satisfied.
Alex came to my home when our furnace was blowing cold air. I fully expected him to tell me the furnace needed to be replaced. It was a minor repair and inexpensive. From the initial search of reviews on Yelp to calling him and signing the check, 3 hours. The man is honest as the day is long And I highly recommend his work.
Bill W.
03/03/2019 12:00:00 SA
Alex fixed my failed plumbing project early on a Sunday morning and got our water running again. Responded to call for assistance in less then an hour and fixed a difficult shower valve problem in an hour. Expert plumber and reasonable pricing. I think I found my goto plumber in Irvine.
James T.
07/01/2016 12:00:00 SA
Other companies not taking new clients and another company didn't call me back like they said they would. Alex did everything he said he would and I feel like he charged me a very reasonable amount for the amount of work that they did. I will be recommending him to my friends.
s c.
08/05/2016 12:00:00 SA
I left three messages in continuous three days. No return phone call at all.
Why waste time to call them.
Power outages caused my AC to stop working. Broken capacitor. Alex responded to my request and came in less than 1 hour. Replaced the capacitor in 10 min. I am happy now....
Professional service and priced reasonably!
Highly recommended!!!!!!
Chuck D.
10/07/2016 12:00:00 SA
I called to have AC unit serviced and install NEST. Alex was on time and very professional. The price and service were great. I would recommend to anyone in need of AC service.
I called Alex from Positive Plumbing, Heating & Air to come out and fix my air conditioning unit solely based on his yelp reviews of honesty.
Alex came out and said that the schrader valves needed replacement and it was going to be about $400-$600. I obviously gasped, he said he would try to do it for the cheaper price. He changed the valves, hooked up some equipment showed me how to read the gages and left. Said he was going shopping, he was gone for over 21/2 hrs.. after he was done he gave me the $600 bill and stated it had taken him all day to repair. He was literally on my property for 2 1/2 hr total and during that time he cleaned out his entire van. ..
I called him the next day and expressed my husbands concern over the cost and he very sternly said that if I could find someone that would do what he did for that cost he would give me a refund.
Well coincidently after Alex's repair visit my other unit was mysteriously empty, all valves and screws loosened. I showed the new tech (different company) my last bill from Positive Plumbing and he stated it should have been no more than $300 for the entire job. This was clearly a case of how fat is your wallet kind of job, not to mention the sly screw manuevering.
Thanks but no thanks for the honest service Alex.
Prompt and Very Fair pricing for an emergency service. Had some leaking and Alex came that very same day... It always cost to keep a home working..
I felt at ease and relieved the problem was solved..
A/C working and no leaks...
That's a way to keep Cool...in the pocket book and at home...
Thanks....
Eric C.
09/06/2020 12:00:00 SA
AC broke. Alex was able to come next day during a massive heat wave to help take a look and repair. Can't thank him enough for the help.
Lee W.
08/02/2014 12:00:00 SA
Yesterday, my air conditioning shut down and became unusable. Using Yelp as a guide, at 7:00 a.m. this morning, I made a couple of calls and was able to connect with Alex, who said that would be able to visit my home this morning and look at the problem. He came promptly, diagnosed my issues, which included a shorted capacitor and a shortage of freon. He resolved both issues efficiently and expertly. He is very professional and pleasant. For no charge, Alex fixed a plumbing leak in my courtyard. I recommend Alex highly for any air conditioning or plumbing issues.
I was really surprise with the service as I felt very comfortable. I've dealt with other companies in the past and felt like I was being sold and under pressure. The technician who came out was on time and very efficient. I received a same day appointment and he gave me a very reasonable price as I had to have my water pressure valve fixed. I called Mike Diamond for a second opinion and they wanted to charge me twice as much and took a chance with Positive Plumbing for monetary reasons and I was very happy with the service and he even fixed my ice maker free of charge.
I had Alex come over when we found out that there was a leak in the upstairs bathroom. He clearly explained what he was doing and gave me the options of how to proceed. Alex is a nice and honest guy and I would recommend him to anyone.
Robin F.
03/08/2014 12:00:00 SA
Positively EXCELLENT service today! (Saturday!) Alex came and fixed our water heater that broke today- He came right when he said he would- fixed the problem promptly and professionally- even with my darling husband hanging over his shoulder- I highly recommend this company. Should the need arise, this will be our go-to plumber every time. Thanks Alex, for the excellent service!
Alex is great! We noticed our water heater was leaking and called on a Sunday morning. Alex came over within a hour, installed a new water heater and fixed a few other things. Very honest and reasonable prices. Highly recommend him!!
Edward H.
02/03/2020 12:00:00 SA
Our water heater tanker was leaking when we return from a visit to Northern CA. Alex was recommended to us by my brother-in-law. My wife and I are very detail and have 101 questions. Alex was very patient explained to us the differences between the commercial grade water tank compares to the top rated residential water tank. We went through all the questions and steps and have Alex write up a quote showing all are to be done.
The work was carried out flawlessly according to what we agreed upon.
Not only we have a new water heater tank installed, we also made a good friend.
We highly recommend Alex and his work.
Alex is very professional. He takes the time to be sure his work is perfect. He was very helpful in helping us choose the best plumbing products and made sure we approved of every aspect of the work.
Alex was on time, very friendly and very much available to answer all of my questions. He was nice enough to show up on Sunday and took the time to explain every detail of my heating system's problem and what steps were necessary to repair it. He kept his word and arrived the next day with the proper part needed to repair my heating system and it now runs as good as new! Because of the great work he did, I requested his services to repair a few clogged sinks and leaky faucets in our bathrooms. Once again Alex was thorough in his evaluation and returned with all the proper parts necessary to fix the problems. He even checked in a few days later to see how we were doing. I'd highly recommend Alex for all of your heating and plumbing needs!
Mark C.
09/12/2014 12:00:00 SA
Besides his reasonable price, I was impressed with how thorough and meticulous Alex was. Our AC unit needed to be replaced. After putting in the new unit, Alex double and triple checked to make sure there is no leak in the system. He didn't just pack up and call it a day once cold air came through the vent. He repeated his diagnostic tests. Eventually he found a leak in a valve, which he promptly replaced. You can tell he is good at his craft and he cares about doing a good job, and that makes me a satisfied customer. We will definitely use him again.
I called them because of the high Yelp ratings and I was not disappointed. Alex answered my call immediately and came out the next day for an assessment of the piping in our small condo complex. He did not try to sell me a new plumbing system. In fact he recommended against it is the existing copper piping from the seventies was perfectly fine. Thank you, Alex, for your thorough assessment and honesty. Most contractors would not do that I'm afraid.
Jina C.
09/10/2020 12:00:00 SA
We had a wonderful experience with Alex at Positive Plumbing. We would definitely recommend this company to our friends and family.
Their 24/7 service was super helpful, and the mechanic was good at what he does for a reasonable price.
war c.
10/09/2014 12:00:00 SA
He's fixing my AC as i write this. He met me after i got off work. Friendly and accommodating. $65 less then somebody else quoted me.
A++++ would recommend!!
Andy P.
10/08/2014 12:00:00 SA
We had problems with our compressor during a recent heatwave, and Alex responded to our request for help on multiple occasions, all within a few hours of our call. This meant arriving at our home at around 7pm on two occasions, and resolving this issue within an hour every time. He provided us with a one year parts and labor warranty on the compressor booster he installed, and said that if we ended up requiring a completely new compressor he would credit the entire cost of the booster installation against the cost of repairing the compressor. How many professional contractors do you know that would provide a warranty as good as that? When the new booster faltered a few days later, he came back after 7pm, installed a high-efficiency unit within an hour of arriving, and wished us well with NO ADDITIONAL CHARGE! From this experience I am very positive about recommending Positive Plumbing, Heating & Air. Thanks a million guys. Keep up the great work.
Paul F.
07/01/2016 12:00:00 SA
I don't know what they are like at repairing AC because they never bothered to return my phone call.....why are they so many companies like this with zero customer service?
I called several plumbers in the area trying to get a quote on replacing a bathtub faucet/shower valve in my house. The existing one was as old as the house itself (30 years+ ) and started malfunctioning (running water from the faucet even while of). Every single plumber I spoke to said that in order to get it done they would need to cut a hole on the other side of the wall to get to the valve. After doing some research I discovered this is indeed a common practice and is the way 99% of plumbers will do it. The problem is that the other side of the wall is outside, which means making a hole in the outside of my house, having to replace stucco and repaint the wall. Making the hole bigger from the inside is not an option either since it is tile that you will never be able to find a replacement for (they dont make it anymore).
After sending a few pictures over to Alex at Positive Plumbing and talking to him on the phone he was confident he could do it without making any extra holes anywhere. And the quoted amount was right where it should have been (based on my research, except it would have been more expensive with others since I would have to worry about patching up the holes etc).
Alex made time on a Saturday to come in and do the job. He was very nice and professional, putting on shoe covers whenever he walked through the house (I dont know if this is common but I was very pleasantly surprised by this!) I actually felt bad when he had to keep taking them off and putting them back on whenever he'd go back to his truck for tools/equipment.
Most described this type of project as a 5 hour job, Alex got it done in 2 hours without any extra trouble and at a great price.
To sum it up, I was very impressed with Alex's professionalism, and skills. In one word he performed a surgery on that valve, where others have to make a 14in by 14in hole he did the whole thing through an uncomfortable 5 inch round opening
When I need a plumber again I will be calling Alex without hesitation. He also does AC and Heating units as well as water heaters and other things like that.
He knows his stuff!
- Very satisfied customer!
Lynn G.
12/10/2013 12:00:00 SA
Very helpful, professional, competitively priced. Alex was able to come out right away and take a look at our frozen cold water nozzle. He thoroughly checked out the problem and explained to me what was wrong. He needed to leave to get a new part and was back within 30 minutes. He completely repaired the problem and the price was definitely competitive. I am so happy to find a reliable plumber that I feel is being honest and extremely fair with price. I am so happy to finally find a plumber!
Roger S.
08/01/2014 12:00:00 SA
I called Alex(is) Thurs. eve at 5:30PM when I noticed our A/C was not cooling our home. I had already called the home warranty co., and the earliest their service firm could help us was Monday. Alex returned my call within 30 minutes and set up an appointment for Fri. at 8-9AM - the next morning. Good start !!
We had purchased the home last Oct. It had a two-year new system and we had the A/C checked at that time by a cost effective and pleasant service provider. Everything was fine. That provider was booked two weeks out when I called yesterday which prompted me to check Yelp and I called Positive Plumbing based on his ratings.
Since we moved into the home, we have remodeled two bathrooms and an indoor atrium with a lot of stone sawing and dust flying. When Alex check the furnace filter, it was filthy every though it had been new only 7 months ago. I had a replacement which he put it and turned the system back on. The cool air had returned.
Simple and I should have thought if it. Even now, I could not imagine that a clogged furnace filter could keep the A/C from working - but it did.
Bottom line - his charge was only $45 and his annual checkup is only $70. The service charge was less than the home warranty firm ($75) would have charged and the annual maintenance is less expensive that the firm that did the check up when we bought the home ($99). He works almost exclusively in Irvine.
Alex had the tools to check the cool air output with a handheld laser, was very pleasant, could not have been more timely and saved us money compared to the other two firms we had contacted. He is now our go to handyman. Gotta thank Yelp on this one.
This is such an amazing company. Their name says it all - I have had such positive experiences when I used them. They are very professional, helpful and care about the customer. My problems have been fixed each time I have used them at a great price and they are so friendly! I would give them more than 5 stars if they were there for me for give. I strongly suggest you give them a try. You will not be disappointed.
Well, was a happy repeat customer a few times, then suddenly Alex started quoting exhorbitant amounts and not answering requests for quotes. Disappointed.
Alex is awesome! I called at 4 pm and he fixed my AC at 8 am! I wasn't sure what the problem was but he sure did! Fixed it at an amazing rate! Done within the hour! No new AC unit needed! Alex know exactly what needed to be done! Love that problem was solved so easily! Thank you Alex!!!
I own a property management company using a lot of different contractors to preform routine maintenance. Easter Sunday my water heater went out so I decided to use Angie's list to see how quickly I could get it replaced. I posted the job and within minutes Alex (the owner) of Positive plumbing called me to discuss my problem. He asked me to send him pictures of my existing water heater and told me he would call me at 8 am the next morning with a price. The next morning he called at 7:45 and quoted me what I felt was a fair price. I gave him the job and he indicated he would be at my house between 10 am and noon, he arrived at 9:55 am. He was extremely organised clean and courteous. He finished the job, walked me through the features of the new heater, explained the factory warranty and prepared the bill. To my surprise he charged me less than he originally quoted.
I can not say enough good about Alex and Positive Plumbing. It is not often someone exceeds my expectations but Alex defiantly did. I HIGHLY recommend Positive Plumbing and will defiantly use them again for ALL of my heating, air conditioning and plumbing needs.
Thanks again Alex...
I called Alex at 7:30am and he was here by 9am. Good communication prior to arrival. I asked him to install a new kitchen faucet. He inspected the area and recommended replacing the valves and garbage disposal. He told me he didn't want me to feel pressured to do it and was definitely trying to upsell. The valves were frozen and the garbage disposal had signs of leaking. I looked at them and agreed. He gave me a great price and provided great service. Just a nice, honest guy. I'll be using him again.
David F.
12/06/2019 12:00:00 SA
I used Positive Plumbing twice last month - once to fix my dishwasher and a second time to fix my toilet. Response time was quick - they even came on a Saturday to accommodate my schedule. The dishwasher and toilet are again working as intended!
I love Alex! I called another plumbing company to repair a tankless water heater which was going to cost me $1625 and no guarantee that it will be repaired and I called Alex right away to check pricing for replacement of a brand new Rinnai tankless water heater and the price was 50% what the other plumber would of charged me for a brand new one! So glad Alex was there to save the day and took care of it the day of. I've also had Alex repair a few A/C issues on other homes and he's always so knowledgable. He's not the lowest price but he's the most responsible I've dealt with so far.
Alex arrived at our home the very same day we spoke and he even arrived early. He examined the problem and we discussed some options. He at no time pressured me into doing more than I wanted to have done as many plumbers can sometimes do. We agreed on the course of action and he immediately went to purchase what I needed and was back within a half hour. He protectively lined the entire way into the job and began working. After less than an hour he rolled up his linings and showed me the finished job. He had replaced the toilet and 40 year old pipes without damaging any tiles on the floor. The room was clean and the toilet ran beautifully. The price was just where I knew it would be which was very reasonable. Alex is a professional and pleasant man to work with. He knows his trade and I'm glad I finally met a plumber I can count on. I would recommend him to anyone.
Alex and crew were incredible showing up on time with masks and boots completing the extensive job of redoing our air conditioning and heating systems plus ducts in addition to misc. plumbing. The complete job was done within the time and price quoted. Prior to leaving we were shown how the new system worked and they made sure that our place was as clean as it was when they arrived. We are most pleased to recommend this service.
Yang S.
04/01/2014 12:00:00 SA
Alex provided excellent service. Every time I called, I got call back within minutes. He always tried to come over as early as possible. He diagnosed the problem professionally and fixed things quickly and efficiently. Strongly recommend you call Alex if you have any plumbing issue. Reliable and Responsible. Save time and cost. So happy with his work!
Friendly, honest, thorough and passionate about their work. I've used them multiple times and would recommend them.
Roger A.
04/02/2021 12:00:00 SA
Alex came to my house ASAP when my unit stopped functioning. It was a Samsung thermostat that was difficult to find a parts for. Alex spent hours on the phone to track one down and came the next day to install it. Great work ethics.
Our air condition went out, had to submit a claim through our home warranty repair and of course they said they weren't available to come for a couple of days. After reading reviews about Alex and Positive Plumbing, Heating & Air, I called Alex at about 10am. He returned my call within two hours, and said he would swing by at 3pm to check it out. He quickly assessed that it was related to the fuse box, and assured us the unit itself was fine. This was a huge relief!
Alex was able to replace the fuse, checked out the entire unit again, in addition to the furnace (where he replaced our filter), and voila, our air condition was running again! I'm certain we would have waited days for the warranty company to order parts, etc., so Alex was a life saver! His prices were modest, he was very professional and seemed to know his business very well.
Alex called later in the evening to confirm everything was still working properly, and it was. I highly recommend Alex, and will be calling on him again for any of our air or plumbing needs.
Thanks again Alex!
Jeremy J.
08/03/2019 12:00:00 SA
Alex was extremely helpful! I called to set up a service call on a Saturday with a plumbing issue. He was able to diagnose and help me to solve the issue myself over the phone. Will definitely call them again for any of my plumbing needs.
Alex helped us out in a pinch. In the 95° temperature I called him and he was able to come over between his customers to take a quick look at our AC. Just like a doctor who can make a diagnosis right away he immediately knew that it was a capacitor issue on the air conditioning and fixed it in about 10-15 minutes. He is absolutely the best.
My elderly furnace's pilot light was not igniting and I tried the usual self-help methods to no avail. I recalled that a few years ago I needed to have a part replaced and thought that might be the case this time as well.
After reading Alex's reviews I gave him a call and he responded quickly. The following day he met me at my home and solved the problem within ten minutes. No parts required; just a reasonable service charge.
My wife is disabled and is in a hospital bed at home, and Alex was very mindful of her condition and extremely considerate.
Now i have to see if I can find someone just as good as Alex to service our almost as elderly washing machine!
It's starting to warm up so it reminded me that my AC was not working. I called Alex and the very same day he came out despite his full sched. He figured out what the problem was in a few min, gave me a fair quote and was done fixing everything not too long after that. He was cheaper than the others companies that i contacted and also very friendly. Thank you fellow yelpers for helping me to find Alex. Highly recommended!
Let me start this review by saying that I am the VP of an air conditioning and heating company located in Vista, CA however I live in Irvine. I was at home today and went in my garage only to find water everywhere. Needless to say it was the water heater. Not good timing as I didn't have the time to deal with this as I had people coming over to my house. I called Alex as I have dealt with him before on a rental and I actually recommend people to him as Irvine is too far for my company when it comes to service calls. Alex picked up the phone and within the hour was at my house with the new water heater and 1.5 hours later I had running hot water. I can not speak highly enough about him and his workmanship. The price was more than reasonable, especially for an OT call. Everytime I have dealt with him, it has always been a great experience. I find him to be an honest man with integrity and a passion to please people. I also know from speaking to him that he is a man of faith, as am I and love to hear his stories of how he is impacting his communities back hone as well. I would HIGHLY recommend calling them as you will get excellent service at a fait and honest price. Thanks again Alex and God Bless you and your company as well as your family.
Wow! Finding Alex & his company is EXACTLY why I love, love, LOVE Yelp so much! Our AC died out of the blue last Thursday right as a heat wave started. I called Alex and he was able to squeeze us in before anyone else which I was extremely grateful for. Our AC system is around 14 years old so we were worried it was a lost cause and would need to be replaced. Luckily Alex quickly found the issue and it was just a part that needed to be replaced! He said our system looked fine and was well maintained. He didn't have the part on hand but he actually went all the way to Santa Ana to pick it up and came back within an hour or so to repair the system and now it's running PERFECTLY again! Thank you Alex for being so professional, working so diligently, being so incredibly nice & totally TRUST WORTHY! His pricing is more than fair and I was so impressed with him that I made a video about him on my FaceBook page so all my friends in OC would know who to hire! Thanks again Alex! You have another loyal customer!
Lane T.
10/03/2014 12:00:00 SA
Honest, reliable, trustworthy, and fair service. Alex has come to the rescue several times on my house and properties that I own. I am very satisfied with his troubleshooting approach and the repairs he has made on separate incidents regarding A/C and plumbing issues..
Ali W.
05/02/2017 12:00:00 SA
We used Alex this morning and had a positive experience. He was knowledgeable and willing/able to explain why our furnace was broken and why the sink was leaking. He fixed our furnace within 10 minutes and gave us guidance going forward.
David J.
09/10/2014 12:00:00 SA
Our AC went out. Called Alex the following morning and he came that afternoon. Quickly resolved the issue and even threw in free replacement filters. Great service all around and would definitely recommend.
Alex did a great job diagnosing and fixing a complex furnace malfunction at our new home. He was friendly, persistent, and reasonably priced.
Alex has done work at my house on two different occasions. The first time (a few years ago) he replaced a main water valve shut off. He quoted me a great price and did the work efficiently and accurately. A few months ago, on a Sunday morning, my water heater was leaking. He came out within an hour, took a look and told me he wasn't sure if he could find the part. He returned from his shop within an hour with the proper part and fixed the water heater. I was so grateful he took care of this problem so quickly. And his rates are more than fair. I highly recommend Alex!
During a heat wave the A/C decided it had enough and quit on me. I called Alex at Positive Plumbing and even though he was very busy because everyone else was also calling him during the heat wave, he said he could come and take a look.
Once he arrived, he tried a few things, tried to figure what exactly was wrong. He gave me an idea of a quick fix or to save money in the long run, would cost more but my A/C needed to be changed out. The whole thing!
He gave me a very good quote, and even though it was over a holiday weekend, came out once again and looked over the job. After the long weekend he was bright and early at the house ready to install a whole new A/C unit. I felt sorry because they worked in the attic the whole day and did not leave until the job was completely done and I was satisfied.
Very professional, very honest, very quick and they cleaned up after the job was done. I HIGHLY recommend this company to anyone who needs their services. I will call on him in the future without hesitation.
I called Alex to come out to check my AC unit before summer. He showed up on time and is very professional. Highly recommended!
Alex came to our house for water heater and air conditioner in the city of lake forest and he fixed our AC. He was on time and very professional. great service!
Alex replaced 2 heating and AC systems for my house (one for upstairs and one downstairs) and I'm really happy with them. I got quotes from 4 different places, one was way high, one not someone I wanted to do business with, and the other two were about the same. But Alex explained a few things that were challenges that were included in his quote - like having to get a 4 exhaust through the roof where these was only a 3 exhaust. The other guy didn't mention these things and so I don't know if they were in his quote, and Alex listened to me when I talked about wanting a system that was quiet. And he worked with me on the details. I'm an engineer and I expect to understand everything, and I just need to be able to ask questions and get answers. Oh, and they were careful to put on the little booties before they come in your house, and they did a good job keeping it clean- the systems were in the attic and you had to get there through the master bedroom.
I ended up getting the AC PRO 20 SEER system - other people were trying to talk me out of a high efficiency system - 16 SEER is the standard. But it's not only the efficiency, it's the design. It was a little more expensive - but not that much that you shouldn't consider it, and I was so surprised when I first heard it running. It's quiet. The compressor is quiet, the heater is quiet when it starts up, and even the fan is quiet - because its a high efficiency 2 stage system. The compressor is running and it's only makeing 43dbs of noise - that's quieter than my quiet dishwasher (49 dbs). It may get louder if it has to go into high gear, but right now it's 93 outside and 76 inside. I hear my neighbor's A/Cs over this one.
I recommend Alex, and I recommend the 20 SEER system.
SJ R.
03/01/2015 12:00:00 SA
Excellent service! Very fair price! Great results!
Alex is knowledgeable, fair, kind, helpful, resourceful, and a true gift to this community. We are very grateful.
Our mother's 15-year-old manufactured home's kitchen sink stopped draining. Lots of 5-star reviews on Yelp led us to call Positive Plumbing. Glad we did!
It turned out to be a major job. The long central pipe under the house had collected years of sludge and had turned it to a cement-like blockage. The router didn't touch it.
Anyone else would have quit or made us replace the pipe under the house, but Alex patiently cleared the system through the kitchen drain. It took several hours and special equipment, but since he charges by the job, not by time, his bill was about 1/4th of what his competitor would have charged.
Throughout the whole process, Alex was cheerful and kind. He kept his work area clean, put a cover over the carpet from front door to kitchen, and cleaned up when he was done. We are very impressed and will definitely call him again for future plumbing jobs.
Lori D.
01/06/2016 12:00:00 SA
My heating went out New Years Eve. I put up with the cold for a few days because of the holiday weekend. In all honesty I called several places and they couldn't come out for another week while the rainstorms are starting. I found Alex on Yelp and called, he came out that evening. He found the problem rather quickly and now tonight as it is pouring down rain I have heat. Thank you Alex! Highly recommend, I will be calling for all my plumbing , air and heat needs.
I took a chance and called Alex based on the yelp reviews. My air went out last week and it was during a major heat wave. I called several places who took for ever to call me back or they were too busy to come out. Alex said he would be at my house at 11:00 and he was actually early! I was nervous as anyone would be with a repair like this. I was worried I would be told I would need a new unit. Alex did his trouble shooting and it was just a part and the filter. He left to get the part and was back at my house within a half an hour and within the hour it was all fixed! I have to say it was such a fair price. He really saved me! We have had the air blasting ever since. I would recommend Alex to all of my family and friends!!!!
Albert J.
08/07/2016 12:00:00 SA
After reading all the positive 5-star reviews, I thought I should give them a try to fix our central air conditioning unit. Think again.
Fact: I called their listed number on July 29, 2016, and there was no answer. I left a voicemail.
Fact: I went on to their company webpage, and I left a message via their website.
Fact: I called again on August 2 and there was no answer again. I did not choose to leave another voicemail as I have had no response.
Fact: I have not heard anything from them since then.
Obviously, I went with another company to fix my home's HVAC unit. Not answering calls or responding to voicemails or website inquiries is not good business.
Steve O.
09/07/2017 12:00:00 SA
I have used Positive Plumbing 3 times now in the past 2 years and every time Alex has been prompt, professional, reasonably priced and thorough. I would highly recommend Alex to anyone who is in need of plumbing or A/C work. He is top notch.
Joe T.
12/11/2020 12:00:00 SA
Alex replaced my HVAC system which passed HERS and we were able to get the city permit for the upgrade. He provided the best pricing and did quality work. He didn't even ask for money up front which is typical of most company and just finished the entire job on his own dime. A very honest guy and I totally recommend Positive Plumbing.
Service was quick (same day and within my hours of availability). Professional and price was reasonable! Highly recommend!
Alex owns his business,pleasant,punctual,trustworthy,most professional and after all fairly reasonable priced individual.
Without any hesitation,I recommend him anybody's plumbing need.
We called several contractors and Alex was the only one that called us back with in 2 hours. We were so pleased with the job he did for us. It was heat wave and of course the 16 year old air conditioner stopped blowing. He came out EARLY the next morning. I didn't meet Alex because I was still sleeping. My husband who is very type A and picky, was so pleased with everything he did. Knew exactly what was wrong. He replaced a capacitor and added freon. This guy worked for one of the big guys for 20 years and then went out on his own. He is knowledgeable, very fair and nice. He has a bit of an accent, but explained everything beautifully. I am so glad we found him. This man is a keeper, and we are chilling out again
Jeffrey Y.
09/12/2014 12:00:00 SA
Alex is solid. Fixed my problem, and didn't try to rip me off. Wanted some additional duct work done and him knowing there was a big heat wave coming, he said let me fix the emergencies, first, then I can help you. Good dude.
Janice T.
03/07/2015 12:00:00 SA
This company is not positive, it is Negative! They have the worst workers and the most horrible attitude I have ever seen. I had a terrible experience this afternoon about fixing my not-flushing toilet. This technician's name is Alexis Bituye and I think he is totally a liar. He charged me more than normal price. The toilet is only not flushing and it is not a big problem. However, he charged me originally 80 dollars and once he came into the house, he rose the price up high to 125 dollars. However, I had a houseman and he only needs fifty dollars to repair it. The whole family now is really angry right now. I understand now it is a emergency situation and it costs fees to come over, but I dont know how high the gas money it is now and he needs 99 dollars to come.
Mahesh M.
01/01/2018 12:00:00 SA
Alex was fairly punctual and honest about what he was going to do at reasonable price. He completed the work in Irvine as promised and left good impressions for future plumbing work.
Will N.
09/08/2014 12:00:00 SA
Hands down the best service I have experienced from an appliance / home service company.
Our AC went out yesterday, we called the company on the sticker of our AC and we were told the earliest it would be would be Friday, and that we would have a $145 diagnostic fee. We booked the appt, then today (Monday) I called Positive Plumbing. Alex told me he was currently at a job but had a good idea of what our issue was and could be out by 3 (I called at 1).
He arrived around 215, 15 minutes later, run capacitor replaced our AC was back on, house was cooler and Alex barely charged us more than the other companies diagnostic fee would have been.
Service was top notch, great guy to chat with, knows his stuff, doesn't BS or try to upsell you and provides incredible service. HIGHLY RECOMMENDED!
Zee P.
08/05/2017 12:00:00 SA
Called Alex, said he couldn't give me an estimate or price for freon. Just $89 for the service call and then whatever the surprise price he decides for the job after.
Told me to go get a second opinion when I asked him how he charges for his service for fixing a leak or refilling freon.
This guy is just raking it in from good yelp reviews and now is feeling a sense of entitlement.
Sorry can't trust someone who isn't willing to be open or transparent about how he charges for his services.
Would give 0 stars if i could. hate that feeling.
What a godsend they were! My air conditioning compressor suddenly stopped working one Sunday on one of the hottest days in October. It was right in the middle of a heat wave and I didn't think that anyone would be available to help me. I called them and left a message. Within a couple of hours Alex returned my call. He came out the very next day. He quickly found out the problem which was a burned out fuse. He got the compressor started and checked the freon level. His service charge was also very reasonable. I was very happy that I once again had a cool home on a hot and humid day.
Our upstairs AC suddenly stopped working and Alex was able to come to our home the following morning. Yelp reviews are completely 100% accurate! He was prompt and the cost was very reasonable! I definitely recommend this company.
Andrea P.
05/04/2015 12:00:00 SA
Alex was amazing! He was at my house within 30 minutes, fixed my AC in 10 minutes, and was super friendly, professional and helpful! Wonderful experience. I highly recommend this company!
Steve R.
06/02/2015 12:00:00 SA
I have neglected my air conditioner and was unable to get my temp down to under 78 with my air after 3 hours. I called Alex and he got me into his schedule very quickly. He was very thorough and saw my vents were blowing at 75 degrees. He was able to get that down to 61!! I'm thrilled and the price was extremely fair. I am ready for what I think will be a hot summer. Alex is a great guy and works hard. I recommend him to anyone based on my experience.
This is the second time that we reached out to Positive Plumbing for assistance. We just moved into a new home in Irvine and even though we are renting, we really want to make a good impression on our landlords by maintaining everything in tip top shape. The first call was for minor maintenance.
This last call was an urgent matter as the air conditioner stopped working. Luckily the heat had died down a bit, but even when it's only in the high 80's it gets uncomfortable in the house, especially in the afternoon! We called Alex on a Saturday and he couldn't make it out as promised, so he waived his inspection fee! He then came out on a Sunday and found the problem and ordered the part. He offered to come by Monday afternoon to fix the air conditioner after the part arrived, but I just didn't feel good about him sweating it out in a 100 degree attic, so we re-scheduled for Tuesday morning. He arrived bright and early, installed the part and only charged us $5 over the LOW end of the estimate.
This is the second positive experience with this company and we won't hesitate to call him again!
Brian F.
08/10/2016 12:00:00 SA
I had an AC unit in my attic that was leaking. I found Alex on Yelp and after reading the great reviews he and his company received I decided to contact him. We spoke and he was able to diagnose my issue over the phone after I sent him a few pictures. He came out the next day and took a look at the leaking unit to confirm his diagnosis. He gave a variety of options that would resolve the issue from replacing just the coils to replacing the entire unit. I got a couple of other quotes and Alex was a few thousand dollars less. We decided to have Alex and his team perform the repairs. They showed up on time, completed the job in a timely manner and were very professional. He even upgraded my duct work to help the new unit perform more efficiently. I am so happy that I found Alex and will be using him for my future AC needs.
Alex was on time, fair, and honest. Fixed our issue and just charged for a service call. Would highly recommend him to anyone. Also gave me a useful suggestion to try and heal my back pain at no charge as well.... Ginger
Great, professional and friendly staff. AC unit broke and the replaced it the same day.
Mike S.
09/03/2015 12:00:00 SA
Alex runs an honest, reliable and very reasonable business.
He was available to come at very short notice and late at night.
The work performed was perfect and the cost much lower than other quotes.
Thank you Alex!
Of course, it's 94 degrees in Irvine and our AC goes out. I called numerous companies and it was a day or two before anyone could come out. I went on Yelp and Positive Plumbing, Heating & Air Contractor came up immediately. I called Alex and he was at our house within less than an hour. We need to have our a/c condenser replaced, but he was able to fix it until Wednesday when he will comes back to give a new condenser. I would highly recommend Alex and his company to any of my friends. Thank you, Alex. See
you Wednesday.
Alex was very professional and friendly. He was able to accommodate our schedule and came on a Sunday morning. His diagnosis of our broken AC was on point and he finished the repair job very quick. Highly recommended!
I called Alex at 9am Sunday morning, he answered the phone and was at my place by 10am. He took care of my plumbing problem quickly with no mess, and a very reasonable price...especially considering it was a weekend. Alex will be my first call every time.
L. D.
06/07/2015 12:00:00 SA
I have owned my home for 22 years and as we all know, repairs never come at a convenient time! I noticed that my hardwood floors were buckling in some spots and that never a good sign! I called the local plumber and yes he was here at my property fast but did not have the equipment to fix the problems, told me to turn off my water for the weekend and he will come back on Monday to do the repairs, the cost $750. I then Yelped and found Alex Bituye from Positive Plumbing, heating and air. He had great reviews and so I called and was so impressed that he came to my home on Sunday (on time) had all the parts in his work truck that were needed and charged me only $500! No hidden cost, no emergency cost, no weekend cost. This man was professional and was so nice . What a pleasure to work with! I love Yelp for helping me find this great plumber!
Alex and Angel are very professional and thorough in their job. They replace our entire HVAC system with AC Pro SEER 18 variable speed system (some people call it dual stage), replace our old air ducts with the latest kind in the industry (the one with shiny aluminum material), add additional return air opening & new vents in some rooms that are lacking airflow, replace vent grills in all rooms and bring everything up to code for a really competitive price that beats any other contractors I have been shopping around Orange County. If you're shopping around, look no further. Call them asap. It saves you time and energy.
DONT JUDGE THE BOOK BY ITS COVER!!!
I feel they're like the good neighbors who try to help, rather than a businessman who tries to maximize profits. I trust them for any future hvac or plumbing job I will have around the house.
DONT LISTEN TO THOSE 1 STAR COMMENTS!!!
They dont know what they're talking about and they are probably just some jealous & insecure competitors
I do appreciate that Alex was able to come the same day I called, during a heat wave. However, in the end, it would have been better if he had not come at all. He did show up promptly, but he was not interesting in asking any questions about the problem, nor answering any of our questions. He did nothing, pointed out the unit did turn on now, ignored our comments about the rattling and reduced air flow, charged for the visit, and left. The unit was icing up and then melting, which was not obvious to us but should have been obvious to him (based on interactions with the folks that ended up actually repairing the unit). By the next day, there was extensive water damage. I regret calling.
LH2133 T.
10/11/2014 12:00:00 SA
Let's get straight to the point. I think there are a s*%^load of people in this industry who are ready to rip you off and scam you when it comes to air conditioning repair.
Alex, the guy who serviced our unit is HONEST AND FAIR PRICED, which is freaking rare to find amongst all these scammers out there
Our unit was not cooling. He immediately found the problem and went straight to fixing it at a fair cost, unlike those dudes that tries to upsell everything that
could be wrong with the unit
You want someone that works hard and honest for YOU and not themselves preying on your situation, then he is the guy for you. Trust me. You will be happy and relieved that there are some good people out there still. Thank you for your help Alex and friend!
Glenn T.
11/08/2017 12:00:00 SA
Alex is awesome! Knows his trade, gets the job done efficiently and charges fair rates. I usually only call Alex anymore for plumbing or HVAC support.
Alex returned my 8pm call within the hour, and he was out to our property the very next day before 9am to fix our A/C. We have tenants in the house, so there was some coordination to setting the appt. Alex described the situation to me over the phone and took photos for me to see what he was talking about. Very prompt, efficient and resolved our issue!
Clay K.
11/08/2021 12:00:00 SA
I waited to write this review because we had a cold spell right after they installed a new HVAC system; including a Rheem 5 ton 16 Seer Condenser, ADP Coil and Rheem variable speed FAU. I almost forgot, but it is one year later, and everything works FANTASTIC, including the AC which cools our 2,800 SF home very quickly. Both heat and cooling functions are so quiet! You cannot hear the condenser if the windows are closed.
Alex and Angel were meticulous and conscientious throughout the installation and the City of Irvine inspector indicated they did a perfect job.
We couldn't be happier with the quality of materials, the installation, our lower electric bill, and the price we received from Positive Plumbing!!
Spoke to Alex, extremely rude. While trying to qualify my issue, he kept cutting me off and was condescending that I didn't know all the technical terminology. Listen if I knew all the terms and parts, I'd fix it myself.
Nilofer A.
10/03/2014 12:00:00 SA
Alex came over within an hour of when we called and addressed the issue promptly. And then - he followed up with is the next day to check if things were still going well. Thank you! Excellent service!
I had the pleasure of meeting with Alex, the owner of Positive Plumbing, Heating & Air Contractor over a week ago for what appeared as a replacement of a faulty faucet and a new pressure valve regulator. However within days, I had a major water leak that turned out to be a huge job. On both occasions, Alex proved to be the very right person for the job. He is knowledgeable, pleasant to talk to, explains needed repairs in details and gives options. He was at my place, when he said he would, on time even 10-15 minutes earlier with a great attitude.
Why would I call, look and compare prices to others? Alex is the professional, I need and want when things brake down - he is diligent, reliable and affordable.
Phillip B.
07/02/2016 12:00:00 SA
I called Alex on Friday and he came to my house on Sunday. My air conditioning unit was working again in an hour. He was very professional and his price was lower than what others had quoted
Alex of Positive Plumbing was excellent. He's fast and thorough. Follow his recommendations. We now have a house that has quiet A/C
I will definitely be using Alex at Positive again.
Our tenants of our rental condo contacted us and said the air conditioning wasn't working correctly. I called Aliso Air the next morning and got their answering machine. I didn't want to waste time waiting for them to call me back. Seeing the great YELP reviews on Positive, I called Alex. I asked if he could make it out the same day and he said he could. He was very professional and coordinated the approval and payment through me so my tenants didn't have to deal with it.
Alex called me after he looked at the unit and told me the amount would be $350. He called me again about 20 minutes later and said the job was finished but it was an easier fix so it was only $295. I gave him my credit card info and everything was complete. I was very happy everything worked out so well.
M N.
03/02/2015 12:00:00 SA
Alex provides professional, courteous and honest service like no other! We were so impressed by how promptly he responded to our call and he worked his schedule in order to squeeze us in when no other company we had called could see us for a few days. He was so honest with his estimate and stuck to it even when he discovered that a hidden part was damaged beyond repair. Even though we offered to pay the cost of the additional work and replacement part, he declined. Of all the plumbing services we've used in the past, Positive is a shining star above all the rest. If you're looking for a trustworthy and highly qualified plumber, Alex is the one!
Yvonne S.
07/11/2018 12:00:00 SA
I highly recommend Alex and Positive Plumbing, Heating and Air. My furnace died yesterday during this 90 degree heatwave. He showed up 15 min before our appointment time (7 am), was kind, courteous and straight forward about the age of my equipment. Decided to replace the furnace, condenser and a/c. He happened to be working in the neighborhood so he fitted my job in as well as the other job. He estimated he would be done between 6-7 pm and they finished early and I have cold air blowing without any noise. Again I would call him for plumbing or heating and air issues in a heartbeat.
Fabrizia C.
06/05/2016 12:00:00 SA
I called three HVAC companies on Friday night, Alex was the only one that returned the call by Saturday morning and was at my place within 24 hours (I mentioned I had a baby and he managed to squeeze me in). Seemed really honest, sharp and solved the problem quickly. Pleasant, efficient, and reasonably priced - cannot ask for much more than that. I would definitely recommend Positive Plumbing, Heating and Air without hesitation and should I experience issues in the future, this is the only company I'll call.
Positive plumbing, the best service ever, affordable price, the most importantly, they are know what are they doing, Alex and his team replace my air conditioning in a timely manner, they saved my day.
Alex is not only a plumber, he is a friend!!
Ann L.
01/02/2016 12:00:00 SA
I called about 10 plumbers and left messages and texts and then I called Positive Plumbing and Alex actually answered the phone. I had water all over my garage and I suspected that it was a problem with the water heater. It was a Saturday morning and was also the day after the New Year, so I wasn't sure if I would be able to get help without getting gouged.
Alex agreed to come and assess the problem and within an hour of my call he was at my house. The charge for his visit was very reasonable and he immediately determined that I needed a new water heater... and he showed me the evidence that backed up his assessment.
Alex went and got the water heater and when it was unboxed at my house, it was damaged. He had to take it back and get another one at another store because it was the last one at the store where he had gotten it. He had two other clients that were waiting for him so his time was in high demand. When I was given the bill, Alex explained that he would not charge me extra for the extra time it took because it wash't my fault that the water heater was damaged.
Positive Plumbing is very professional and live up to their motto of professional at a modest price. I would highly recommend using this company and I will be calling them later on in the year to look at my air conditioner!
Alex did such an efficient job fixing my AC that I called him for help with the fridge that came with my new place. Pedro came out to add an external filter to the back of the old clunker for my water and cubes. Unbelievably, it didn't have one! He then tackled the tough job of replacing its old slowly seeping water valve. He had to cut through drywall to access the pipe, melt off the solder and replace the value. Thanks to Pedro, I now have filtered water, ice cubes, and a more POSITIVE opinion for the clunky old fridge! I will definitely call Positive when I need plumbing, heating , or AC help.
My B.
09/12/2014 12:00:00 SA
1st and last time I'll be using this company. There was a strong language barrier from the beginning. The technician had a very heavy accent (which would be irrelevant if he had managed to communicate clearly, fix or even DIAGNOSE the problem).
I was most likely the last stop of the day. He spent less than an hour on site then decided that I'd need to replace the entire AC unit at $1000+ because......(crickets)....Im still waiting for an answer as to what the problem or diagnosis was...
I was told there was oil all over the unit (which is odd, due to the fact that he said he'd need to come back because it was too dark outside and that he couldn't really see the unit).
I was also told the condo has asbestos so he cant really look into or actually move anything. Asbestos...interesting diagnosis. I was unaware one could look at an AC unit and determine that. He then asked me for a flashlight. Why wouldn't the tech have this basic piece of equipment? Im sure its not the first time one would be required in his line of work.
The tech then removed an air filter, left it outside my door and said he'd need to come back (and mentioned I'd probably want to throw the filter out...wtf?!). No, no thank you. I will not need you to come back again.
Very peculiar...as of 9/12/14 there are 14 reviews, all of them are 5 stars and 14 of them mention Alex by name. Lets see if this review stays posted or gets lost in the sea of honest, accurate positive non-purchased reviews.
The ONLY positive aspect about the experience was that I was not charged for my wasted time.
Frank C.
03/04/2015 12:00:00 SA
Called Alexis around 9pm a couple of nights ago due to a plugged sewer drain pipe that caused a back flow of washing machine water flowing out of downstairs toilet into the living room area! Alexis came out within 45mins and unplugged the down pipe and thoroughly spray washed the garage area where the down pipe access port was. Took 30-40mins, gave honest assessment of potential cause of plugging and further fix if wanted. Satisfied with service received and appreciated the prompt response!
Only good things to say about Alex and Positive plumbing. He has saved me so many times over the years I can't thank him enough....Friday's at 5 pm, a Sunday night and even once on the 4th of July. Alex truly cares about his customers, has reasonable prices and most importantly does solid work. I highly recommend Alex and Positive's services to anyone looking for a plumbing/hvac contractor.
John H.
08/03/2019 12:00:00 SA
Alex from Positive was an experienced professional that fixed my air conditioning in less than one hour. It is an older unit towards the end of its life and I appreciate his honestly and professionalism. When I need my unit replaced in the next few years I will definitely call Positive Plumbing and request Alex do the work.
Alex was great, honest diagnosis and very reasonable prices. Thank you Alex for fixing my ac at a much more reasonable price than some other quotes I received. I would not hesitate to recommend his services!
Last summer, Alex fixed a leaking pipe in our yard. He did a great job and the price was very reasonable. Very professional and dedicated to what he is doing. From then on, I always call him whenever I need a plumber. When we got a leaking water heater, I called him and he showed up right away to help me go through the emergency situation. He even helped me to call a water damage controller company so that the situation get controlled right away. Yesterday, we just noticed a wet dry wall location and called him again. Yesterday he showed up to identify that was due to a leaking drain inside the wall. And today, he came in and fixed it. Very efficient and reliable. Highly recommend.
Alex is extremely courteous, friendly, and professional. He was able to fix my AC issue at a competitive price. He also noticed and fixed a gas leak (at no extra charge!) in the water heater next to the furnace he was working on. Thanks Alex!
Lisa C.
07/07/2018 12:00:00 SA
Oh my goodness Alex was our Angel last evening! The hottest day of the year - we had no air conditioning and he was gracious enough to squeeze us in - he happened to be repairing our neighbors AC a few doors down! He diagnosed our issue in less than one minute and had our AC running in five minutes! Besides being skilled at his profession he is a super nice guy!
Alex came immediately and replaced our kitchen faucet. He is very professional and did excellent work. This is our third time calling Alex within 2.5 mos. He fixed our furnace 2x and now the kitchen faucet 1x. He is equally knowledgeable on plumbing and furnace repairs. He also installs R/O drinking water filters. fyi. Highly recommend this professional. CALL HIM!
Mark G.
04/07/2014 12:00:00 SA
The work involved a replacement of old and rusty water valves. Alex performed the job in a professional and efficient way.
The price Alex charged was very reasonable as well. I would not hesitate to recommend his company for any plumbing service.
Very satisfied with my experience with Alex and Angel. My old A/C had died, and he was patient, honest, and open with me in discussing my replacement options. I decided to replace our old R22 system with an upgraded r410a system, and the install was done fast and professionally with a reasonable price.
The crew came wearing a mask, boot covers, and laid out tarps on the carpet before performing the work.
He pointed out a kinked refrigerant line which was probably the cause of failure for my old compressor, which I would never have noticed if he hadn't pointed it out. He fixed this for a small additional cost. Another less attentive contractor could have overlooked this problem which would have caused the new A/C to fail prematurely.
After this job, he helped me solve an issue I had with my refrigerator water line (it was a closed valve under the sink) without any additional charge.
I will definitely be calling Positive again the next time I have an HVAC issue!
Carlin R.
01/08/2015 12:00:00 SA
Alex is awesome. Period. He's honest, incredibly well priced, and extremely understanding of any circumstances you have that complicate a service request. Let me explain my last couple of weeks.
Last Monday, I noticed my water heater was leaking. My neighbors happened to be outside, and warned me immediately that we have Hydronic heating systems so I needed to turn off my heater to the house before they came to take the water heater. I called a different company to replace my water heater, and a few days later (due to dry wall work needing to be done), I had hot water again. Unfortunately, after the company installed my water heater, they turned on the heat to see if it was working. It wasn't, and they were too inexperienced to help me troubleshoot the problem.
That night, I found this Yelp page and I called Alex to ask a couple of questions and schedule a visit. He told me that this happens all the time to people who have hydronics systems and use water heater companies to replace their water heaters. Evidently, you have to flush the system after replacing water heaters, or serious complications can occur from air being in the pipes. The following day, he came out to the house and diagnosed that the pump on the heating system was blown. He insisted that this was the responsibility of the Water Heater company and that the pump was absolutely blown from air in the pipes. He gave me a labor quote as he didn't have the part price available, and we scheduled a visit for a couple of days later to do the work.
He and his partner worked quickly to resolve the issue at the house. The water heater company agreed to pay for the repair, but I had trouble getting a hold of them to coordinate payment when Alex was wrapping up. Even though I'm lucky enough that my financial situation allowed me to cover the cost of the work without dipping into credit, Alex seemed genuinely concerned about the situation and offered to hold the check for a couple of days to allow me time to contact the other company. Fast forward a couple of hours, and everything was settled between all parties, and Alex destroyed the check I gave him.
TL;DR: I know who I'll be using for all of my Plumbing and HVAC issues now. If I could give him 6 stars, I would. Thank you Alex!
Alex was very professional and went above and beyond to help our family fix our AC during a heat wave. We really appreciate it and fully recommend his services.
Michelle W.
06/02/2016 12:00:00 SA
Alex and his team were great! I had a hydronic system which i found very few people who were wiling to work on it, but Alex was. Before the repair, he was very patient and thorough in answering all of our questions and also provided me multiple options for how to proceed, along with his recommendation. He was easy to schedule with, and even came out on a Saturday. Alex was also sensitive to the potentially high cost of the repair and wanted to help get us he best deal and the right solution. Ultimately he was able to get me off the hydronic system because it wasn't ideal. They did the job in one day as promised, were very clean, and great with communication. We were happy with the work and I would highly recommend him to others!
I had an issue with my Nest/AC unit, and these guys were able to fix it =). I had previously called others companies, but all of them were either unwilling to try adjust of my setup or even helping me. Positive Plumbing did the job, and were able to fix my ever-running fan issue. Alex is the man! Very happy with his expertise and very humble/honest service. I would recommend Positive Plumbing to anyone that needs an honest professional's work.
Alex was able to respond same-day when our A/C failed when others could not or did not return calls. He and his helper detected the problem quickly (big capacitor on the condenser failed) and fixed it quickly for a reasonable price. He even topped off the expensive freon at no extra charge. I've been planning on replacing our entire HVAC system in the near future, and he gave me a good quote and advice when I asked. A prompt and good job on a very hot day - thanks, Alex!
Todd G.
11/12/2014 12:00:00 SA
Alexis and the Positive Plumbing team are fantastic. They were able to diagnose my AC issue that two other contractors could not and then they fixed it at a great price.
They proactively communicate, professionally manage the project, and are great people. They competed the job quickly and followed up to make sure I was happy and all was going well.
You would be wise to reach out to Alexis and his team. I am confident you will be happy with the work and the process.
Once again Alex came out and did a wonderful job. I had been thinking about putting on an automatic shut off valve on my exterior gas line for years and i finally decided it was time. Alex came out measured the size of the pipe and before I knew it the job was done. Alex's company is reasonable and he shows up when he says he will. I highly recommend Positive Plumbing.
I have used Positive Heating and Plumbing for the last three years, and I could not be happier with their service. Alex knows his his stuff, inside and out. Recently, I had Alex fix my HVAC system. The heater worked fine, but the AC would not turn on. He quickly diagnosed the problem, gave additional recommendations on future equipment, and even put in additional fuses so that if another electrical spike ocuured it would not destroy my HVAC motherboard. It is really hard to find people that know what they are doing, and Alex is no exception. For this I highly recommend Positive Heating and Plumbing.
Another review for Alex! Toilet started leaking again and I fixed it once through someone else...Alex went the extra step to make sure the problem was solved. It took 3 days to fix it but I called last minute with what I thought wasn't so urgent.
Turns out my toilet didn't even fit the wall space and it wasn't going to be fixed by just replacing the wax ring.
Ended up having to get a new toilet. Alex was accommodating and even met with me at Home Depot so that I could choose a toilet that I wanted. There was only one choice that would fit my restroom space though.
He did all of the labor himself even after I offered to help.
Super awesome job and thorough.
Last year, my down-stair AC unit went down, I called an AC Service company that was rated 5-star on Yelp. They came and quickly identified the problem, fixed it quickly, and the charge was very reasonable. I was happy and gave them good review on Yelp. This year, my up-stair AC unit went down on Friday night during a heat wave. Unfortunately, the previous good company do not work on weekend. I called Positive, which is also rated 5-star on Yelp, yet is willing to work 24/7. I expected the charge to be higher. Surprisingly, when Alex came during the weekend, he fixed the same problem that I encountered last year on the other unit, added more Freon to this unit. And with all of these, the charge was $20 less than the bill last year.
Yael B.
09/04/2017 12:00:00 SA
I scheduled an appointment with Alex to come check my leaking air conditioning. He came on time was very professional want up to the roof came down with some photos showing me the problem that costing the leaking to outside the house. He gave me an honest opinion of what needs to be done. I really recommend this company.
Val V.
08/09/2016 12:00:00 SA
Let me start by saying that I had called 3 different companies all telling me the first available appointment was at least a week out. After seeing all the 5 star reviews for Positive Plumbing I decided to give them a try. Alex answered the phone and told me he would call me right back (he might of been on a job). Within 5 minutes I had scheduled a visit for the next day. He came out and fixed my fuse box and my AC was back up and running. I highly recommend this company!
D H.
06/07/2020 12:00:00 SA
I have been using positive to service my AC for a few years and by now Alex and I have built a pretty trusting rapport. We've chatted about having young kids and taking care our family so I know he's a honest and hard working man. He is always responsive to my calls and always try to squeeze in time to at least check out my problem. I would highly recommend him If you are looking for someone to be the go to guy for your household problems.
Roxie F.
11/09/2020 12:00:00 SA
We have used Alex and his company for a few years. He is HONEST and so reasonably priced. He works fast and is very efficient. He gets the job done and is so efficient.
I cannot say enough about how lucky we feel to have found his company.
We will definitely be using him anytime we have plumbing issues!
Alex was very professional and exceeded my expectations. He was prompt, polite and his pricing was very reasonable.
We called after reading reviews about this business. Our water in the shower could not be shut off. Even after dismantling the nozzle it was frozen stuck. Alex called back right away and came out and had it fixed in a bit. He was extremely conscientious about taking off his shoes and keeping the work space neat. Alex was out within 30 minutes on a Saturday evening no less!
Simply the best experience I have ever had with a plumber! Alex is the man! He responded to me the quickest out of all of the plumbers I contacted. He was also the most available to do the job I needed to get done on a Saturday.
I had a new counter top and sink installed and needed a plumber to come in and install the new faucet, new valves and attach the dishwasher as well. Alex came and executed the job flawlessly. He also showed me how to maintain things if needed. He has easily earned my repeat business if I ever need help again.
Thank you Alex!
We have used this company for years. We never call other competitors because we have had excellent service. They may be the most honest business we have ever dealt with anywhere. We never ask for a price beforehand because their pricing is always reasonable. When we discuss the cost of what Positive Plumbing charged us with friends they always remark how they paid more for the same service. Then they ask for their business card. Alex is by far the most knowledgeable plumber I have met with and when there is a less expensive way to solve the problem he provides that alternative. He also does not use inferior parts to cut corners. To use someone else would be a waste of your time and money.
Lisa L.
07/09/2018 12:00:00 SA
Alex was great about making time to see me in between his other appointments in the area, especially when it's a little tricky finding my house in the maze of Irvine townhomes. It was a quick visit and we were done within 30 minutes. Very friendly and gave me some tips to keep my house cool.
Great experience working with Alex. Assessed major leak within an hour as promised and gave repair options. Surprisingly recommended the least expensive. Turns out big tree root causing problems, now I have photos for HOA battle
Highly recommend
AC died after the Rotating power outage last night. Found Positive Plumbing on yelp so I called Alex in the morning. He called back and stopped by in the early afternoon. He found the issues already when he saw the AC unit. He quoted me the parts and fixed it right away. Thanks Alex for his quick response and work. My co-worker just texted me his AC unit just died. I already referred Alex to him.
I called Alex this morning (along with a couple other companies) when our AC unit stopped cooling in the middle of the night. He was able to come out this very afternoon, while the other companies told me I'd have to wait a week or two. Alex diagnosed a couple of problems and showed us what we can do to better maintain the unit going forward. Entire visit took only 30 minutes. Very friendly individual, with a fee at the low end of what I had expected to pay. When all is said and done, he turned a typically frustrating experience into a pleasant one. I would definitely call him again, and recommend his services without reservation. Thanks, Alex!
Alex is an amazing person. He is very competent and very helpful. Wish all plumbers were as honest and helpful. I will always call them. He also helped me on the phone. What a guy. Wholeheartedly recommend.
I can't thank Alex enough for his honest, prompt & efficient assistance with our plumbing issue. Our 3rd story shower and our 2nd story kitchen sink lines merge on the second floor. Our sink backed up while I was showering, effectively flooding our kitchen. Let's not forget about the waterfall from our first floor ceiling!
Within less than the promised 2 hours (it was about 1) he arrived and even took his shoes off without us asking!
Very polite, explained everything & made recommendations for the future and prevention (if possible).
I do not have much experience with costs for plumbing but my parents thought it seem d reasonable.
He was a pleasure to work with and we will use him again if needed.
Thank you Alex!!
Alex was great. The heating system was blowing cool air and he fixed the problem without trying to oversell unnecessary parts or services. He was straightforward without the mumbo jumbo and I feel like he didn't apply the bait and switch tactic. A neutral approach explaining the pros and cons of possible solutions.
I was happy with his service to take the time and write my first review EVER here on yelp.
I have his number saved for the next relevant task at hand. Thanks again Alex.
Wayne B.
07/12/2017 12:00:00 SA
I called Alex on a Friday afternoon when my A/C would not come on. He showed up less than two hours later, and fixed everything in a jiffy. (Even though he did have to come back Saturday morning to charge the system.) I will definitely use him again for all plumbing/heating and A/C needs.
Based on Yelp! reviews, I called this company when my 30+-year old air conditioner died yesterday -- the hottest March 14 in CA history! First good news: they came out the same day. I was bracing myself to be told: You need a new a/c unit. The second piece of good news: I was shocked that, instead, they fixed it for a reasonable fee. What a Positive surprise! Most companies would have just tried to sell me a new unit. Now, I will have them maintain my a/c annually!
Beau F.
11/05/2015 12:00:00 SA
Holy cow. By far...the best 2 experiences I've had with a service professional. The first time, Alex came to my house within 15 mins of my call to fix my Ac. He had us up and running within 10 mins and cut me a deal on the trip/after hours charge.
I called him again when we needed a new water heater. He showed up as promised, installed the new water heater quickly, and fixed the spigot in the back of the house.
I can't imagine you'd find a better Ac/plumber around here. 100% recommended in my book. Thanks again Alex!
I needed to install a new AC system years ago and found Alex from Positive Plumbing. He and his team installed a new AC/heat pump system for me. He and his team did an amazing job. They left the house in a better condition than before (because they cleaned up the house when they left ) I was so impressed that I recommended to my clients. They used him for various services including fixing furnace, AC, and plumbing. Positive Plumbing also applied licenses for them. Recently, I used Positive Plumbing to install a mew AC system for my investment home. They have outdone themselves again!! They made everything seamless. They even took care of applying city license for me. Thank you, positive plumbing!! I am always going to give you my business
Ava R.
04/02/2021 12:00:00 SA
Alex and his team are wonderful and I can't recommend them more! They were very responsive, practiced safe covid protocols and did an excellent job repairing our furnace. I will definitely reach out to them again should we need any future repairs and recommend them to anyone I know.
Chris L.
09/04/2015 12:00:00 SA
I had the A/C unit go out on me at my rental during an August heat wave and the normal go-to companies I use were all booked up with the soonest quoting me 3 days out. With my tenants screaming, I turned to Yelp and found the best reviews putting Positive Pluming and Air at the top. Alex answered my call and was able to come out the next morning. He informed me that the 35 year old unit was not serviceable. I was disappointed, but not surprised, knowing that the unit was at least 28 years old. For a replacement unit, he recommended using a company called AC Pro, one that I've never heard of before. He told me that it was an entry level unit made by Maytag. While he gave me a quote for both, he strongly recommended AC Pro due to him having some kind of arrangement with a local outlet nearby. Long story short, he installed the unit 3 days after I gave him the go, the install was neat, clean and well done from what I can see. My tenants told be he even draped the floors with canvas tarps to protect the carpet during the install. The unit is working well and I'm happy with the job he did.
So why the one star off? Communication. He obviously doesn't speak English as a primary language and understanding him on the phone was very difficult and laborious, especially when we were in the initial discussions about my options. Other than that, he was polite, courteous and professional.
I first called the HVAC company that installed my A/C and heater, and the earliest they could come in was in 10 days. Unsatisfied, I looked for a better alternative here, and used their website to request a service call last night. This morning Alex called me, and had everything fixed by lunch time! Great service, very friendly and helpful; he chose an appropriate name for his business.
My parents needed a new AC and heating unit this week, the one they had was from the 80's. They got referred a guy from Lowe's that required a $1000 deposit which didn't sound right to me. I immediately called Alex. He answered my call on Father's Day afternoon and within 6 days my parents have new systems and are super happy. Love the fact that Alex does his senior discounts, it's the right thing to do especially since costs have risen the last few years. Thank you Alex and your crew for coming through once again.
Alex came to the rescue again! My tenant called late Saturday night. Alex was there in a jiffy, did a great job and priced the repairs at a fantastic price! Hooray Alex! THANKS!
Look no further!!! Our A/C died. Called Alex at 8:00 AM and he hoped he could try and get there by 4:00 PM but definitely the next day. He arrived at 2:30 the same day. He beat his original estimate by $100 since he decided we really didn't need a certain part. Had us up and running in about 30 minutes. Alex is the Scotty of the plumbing trade.
I've really had positive experience with Positive. Can I use double positive? Is it a grammatical no-no like a double negative?
They do pick up the phone and they are prompt. Prices are reasonable also. Last year, my heater went out and they came to fix the problem in no time flat. I thought I had the same issue this year and called them and I got a schedule for the same day. Luckily my heater was just being grumpy and it did start, so I called and cancel and they were so positive about it. Definitely would use again.
Susan C.
01/12/2015 12:00:00 SA
Alex came out today to clear a few drains, and also gave me a few estimates for other work I need done around the house. He arrived on time, and was very professional. I am very pleased with his work, and I will definitely be calling on Alex again to help me with all my plumbing needs!!!
Leo S.
12/08/2018 12:00:00 SA
I call this guy twice after the return my phone call for a new plumbing outlets for garage a washer and dryer and he never returned my call I hope you so busy that he doesn't need my business but a courtesy call would've been better but obviously he doesn't feel he needs to return calls because he has too much business wish him success but poor service for service usually doesn't mean you're going to survive
Called Alex with regards to a broken shower valve. He gave me a time window, and was actually early ! That's a positive for any plumbing company. He explained the problem, and provided a cost for repair, which was reasonable. Service was professionally done, and he even took some extra time to look into a separate water heater issue, at no cost. Great customer service !
Excellent service!
My A/C totally died on a Friday night and I thought I was stuck without A/C for the weekend.
I found these guys online and decided to give them a call thinking I would have to leave a message for service on Monday. Instead, I got right through to Alex and he came out on Saturday to fix my A/C.
Alex is a first rate pro, a very personable individual, and someone I would definitely recommend to my family and friends.
Chris
Positive Plumbing & Air plus Alex is amazing. My AC went out Friday night, called them Saturday morning & Alex was here by 2pm Saturday afternoon. I'm so impressed and thankful at the customer service that Alex gave me, it's good to see a company still taking care of their customers. Thank you Alex.
-The Martinez's
Greg M.
07/06/2018 12:00:00 SA
Alex responded quickly to our call for AC service on this hottest day of the year. He expertly diagnosed the problem and fixed it. He was courteous and professional. We are sleeping comfortably tonight! Thanks.
Kaye L.
07/09/2018 12:00:00 SA
Alex saved our day!! Our AC broke in the middle of the night during a time when temperature was 110 outside (in Irvine). We called so many services (on a Sunday) to come and fix our AC on the same day. Alex was one of the guys that called us and it just so happened that he is only 5 minutes away from us. He replaced our AC capacitor and fixed our problem in less than half an hour at a reasonable cost. Thank you!!
Called Alex and he was able to make an appointment for the next day. He corrected the problem with my heater and at a lower price than other quotes. He arrived on time and did the repair in an efficient manner.
Thank you Alex!
Bagin H.
05/03/2014 12:00:00 SA
My review comes a little late, but it is nothing less than an honest testament of how good and honest Positive Plumbing and its owner Alex are. We had a leaking toilet, a toilet with a broken handle, as well as a toilet that wasn't flushing right. After making a few phone calls I liked Alex' attitude and his rough estimate, so he came over. He looked at the toilets. We had gotten entire new flush systems for all three toilets, but the leaking one was the nightmare: the flange had been installed wrongly by the builder/developer, so everything that was being flushed did not entirely go down the sewage drain, but leaked into the concrete. Alex got another partner of his and they both worked their behinds off to replace the flushing systems as well as fixing the toilet with the flange. I know that that is a job nobody wants to do, but these guys did a marvelous job within the day and charged a more than reasonable price. We are extremely happy and humbled by Alex' personality and charm as well as his reliability and professionalism, and we couldn't recommend anybody else more than him! Thank you, Alex, again, for a job done excellently!
Ryan G.
09/11/2016 12:00:00 SA
After getting numerous quotes from other businesses, i finally decided to go with Alex. He replaced my entire furnace and condenser at a competitive, reasonable price. I can't say thank you enough for the excellent job that he did. He is a one-man show, running his own company- making sure all his clients are taken care of with excellent customer service. Alex's professionalism, integrity, and commitment to great customer service is second to none. He even came back the second time to install my thermostat. He'd would call me a few times after the installation to follow up and make sure everything has been running well.
I am glad my unit is working and I really appreciate his work. I would definitely use his services again, even for my plumbing project.
thank you Alex.
Carol I.
09/03/2017 12:00:00 SA
Our central air went on the fritz over a record high temperature Holiday weekend. We called Positive Plumbing and was told they were booked out but would do their best to accommodate us. Alex called within an hour and said he would be able to come by before 5 pm. Sure enough he came on time, replaced a broken part and our air conditioned was fixed. He was very pleasant and knew what he was doing. I would definitely use them again. Someday we will upgrade our system and now we know who to call.
We set an appt. for just a routine maintenance on our AC/heater unit for this past Friday. Unfortunately, no one showed up. We tried calling to discover what happened but no response. Surprised especially after such great reviews. We all have our bad days.
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