Alex T.

08/05/2023 12:00:00 SA

Justin was very professional and knowledgeable. He was able to diagnose and repair my mini split instantly. Would highly recommend

Julie F.

5/17/2022

Not good. Did not fix the plumbing issue I had. Rude and patronizing when they were there. Had a bad attitude the whole time.

Myke Q.

6/18/2022

I was very satisfied with the friendly service with Omar associates, came do the inspection on my old air condition, explain what he was going to do, after the inspection on my old air condition , he pointed out what the issues, since my old air condition wasn't worth fixing it, he explained what was my options and recommended , and surprisingly he offered no charge for the service caused the no actual fixing, the customer service was friendly and professional definitely will call them in future, love Omar great customer friendly service

Laura B.

8/30/2023

Roger was courteous, on time, and so thoughtful. He answered all my questions and gave good suggestions that were specific to our type of systems, even down to the brand. I didn't feel pressured at all, just informed and in good hands. Thank you!

Rhodesia B.

7/22/2023

Our AC unit recently went out in the middle of this heat wave. Edward came out to fix it. He was on time, even a little early, communicated effectively and had the job done in less than 1 hr. Great service all around.

Jaycee B.

7/29/2023

We have an old AC unit that has been leaking water. We called several HVAC companies in the area and were not confident with them. We finally came across NexGen and the initial customer service alone was amazing. Quick, flexible and friendly.

The technician we had is named Justin who we highly recommend! Not only was he early to arrive, but he was thorough and informative. He was careful in inspecting our unit both inside the home and up on our roof. Definitely felt bad for him having to go up there under the hot sun but he remained professional and friendly the whole time. Extra points for being dog friendly to my nosey dog! Thank you Justin!

Ruby G.

6/22/2023

Juan came to my house for a tune-up on my AC. He called to ask if he can come earlier than scheduled time and of course I said yes!! I didn't want to spend the all day waiting. He did what he had to do and after checking my unit he found some issues. I didn't understand what he was talking about but he took his time explaining to me and showing me pictures. I felt very at ease afterwards because I knew he was being honest which is very rare. I was so impressed with his knowledge and willingness to help me with suggestions and options. Unfortunately, I wasn't financially able to take care of it right away but because of Juan's exceptional customer service and how much time he spent explaining to me and and taking time to answer all my concerns, I will definitely contact NexGen when I'm ready. I will also refer family, friends, and any neighbors that inquire about having their AC or heater unit checked

Roger C.

6/21/2023

I made an appointment for a tune up. Jesus came out to my house, and I have to say that I was very impressed with the service I received. Jesus was extremely professional and knowledgeable.

Throughout the entire process, Jesus was friendly and courteous, and he took the time to answer all of my questions. Overall, I couldn't be happier with the service I received from Jesus. I would definitely recommend Jesus and Nextgen HVAC services to anyone in need of heating and cooling maintenance/service.

Neda A.

9/23/2022

I upgraded the review by two stars because the owner called me right away when I complained and refunded the $89 fee

Virginia M.

01/03/2022 12:00:00 SA

We'd like to thank Chris Furness for his help, he really came through for us. He's quick professional and got the job done! Thanks again Chris for your assistance!

Bryan L.

9/15/2022

My wife and I had a disappointing experience with this company and I would not recommend them to anyone! After receiving a quote and agreeing for them to do some work my wife and I weren't 100% comfortable with the price so we decided to talk it over with family and friends. We, along with others in the industry, determined that the price was a total rip off and they were trying to take advantage of us. I admit we should of done our homework before hand but given the recent heat wave we were in a hurry! After getting several more quotes that were all significantly lower (50% less) my wife and I went with another company.

That's not even the worse part. The two technicians took a piece of our furnace with them and they threw it away! Our furnace wasn't even the problem! According to the other vendors that is a big no-no and they it basically forced us into getting a new system.

If you have extra money to blow then sure go for it. But I promise you can find cheaper and better options!

Avery C.

6/16/2023

David is awesome, diagnosed our commercial system and made a game-plan to get it back up and running so we could stay in full production. Service was quick, efficient and always prioritized safety.

Michelle G.

7/21/2023

I called for the $88 tune up, air wasn't as cold as it should be. When the tech got there he said let's hope is isn't the xxxx because those are expensive. This unit is only 2 years old and should still be under warranty right? He comes back and says yup it's the xxxx and labor alone is about $4,000. oh hell no! By the way he didn't bother to check in the attic. I called another company to come out and it turned out to be a freon leak from a loose connection in the attic and a $350 fix. Then they went on to say if I leave a Yelp review they won't charge me the $88 for the job they didn't do. So call another company unless you want to be overcharged and lied to. ‍

Maria G.

12/16/2022

I usually don't bother writing bad reviews. I'm a 74 year old senior that called them to repair my old central air furnace that was not heating. The technician said that he did not know what kind of furnace it was because the units tag was missing. Also rats had chewed many holes in my duct work which was a lie. He said that I needed the unit replaced. He said he could have a manager give me an estimate. About 1 1/2 hours later his manager shows up and gives me a sales pitch with a LIFE TIME warranty on a new unit for a cost of $23,000.I told him I was going to get other estimates. I called Bryants Heating and Air in Pasadena. They had to rewire my heating unit to test what was wrong because Nexgen tech had disconnected and pulled out all the wires . Bryant's tech determined it was a bad fan limit switch which is a part that cost about $130. NexGen is a sleasy company that can't be trusted. Their life time is only as good as their reputation and I would never
trust them from my experience. Their tactics are not a company that will be around in the future very long so what good is their life time warranty.

Judith G.

07/08/2023 12:00:00 SA

My husband called NexGen to come out to complete maintenance on our central A/C and heating unit. They were able to send a tech out in a matter of days My husband was very pleased with Tech David's knowledge and professionalism when review the unit and he washed and cleaned the outside condenser, We are very pleased with their service and will definitely continue using them in the future.

Alex L.

5/28/2022

AC went out so I reached out to NexGen online in the evening. They were super responsive (texted me first thing in the morning), professional (arrived when they said they'd arrive), courteous (Michael was incredible), and reasonably priced. I would change nothing about my entire experience. They've definitely earned a new customer for life!

Anna W.

4/20/2023

Our toilet stopped working out of the blue today and NexGen was able to respond and send a technician over to our house within a few hours. Paul G was great- very communicative, professional, and super helpful. He was able to fix our toilet quickly, even when it ended up being a different issue than we thought. He even caulked and secured it when done and overall, left it in much better condition than he found it! So glad we found him & NexGen, I definitely recommend and would for sure use them again.

James L.

8/29/2022

NexGen got a senior technician out to me the next business day and even got me an earlier slot. Juan, the senior tech, was professional and instantly identified the issue, while giving me the possible solutions right then and there. No BS, no fiddling - just immediate answers and solutions. I'd definitely recommend - thank you guys.

Teresa D.

6/15/2023

David came to our house to do a routine maintenance on our A/C & Heating system. From the moment he arrived, David was very professional, courteous and respectful of our home. He explained everything that he did so we could better understand how our system operates and how to keep it running as efficiently as possible especially with the hot summer months right around the corner. David's customer service was greatly appreciated by both myself and my husband. Thank you, David!

Erica B.

7/15/2022

We were without AC for 2 full days in the middle of the summer when our unit stopped working. Our regular HVAC company told us they wouldn't be able to come for 5 days.
I looked on Yelp and found NextGen. I called them and within an hour they had a technician out to our home. Tanner the technician was extremely thorough, knowledgeable and got out unit working in 2 hours. He stayed late to make sure our AC didn't turn off again. Tanner went above and beyond our expectations. We decided to sign up with them immediately for all our future HVAC and plumbing needs.
I highly recommend the company's responsiveness and Tanner's expertise.

Yunjin J.

07/03/2023 12:00:00 SA

AC went out at 90 degrees out over the weekend, and found out my previous air conditioning company went out of business. Googled and yelped, found NexGen, called and registered at 840am, and after a couple simple back and forth confirmations, a technician came out before 3pm the same day. Fabulous!!!!! Adrian is a very knowledgeable and professional, and very very nice guy. He spotted my plumbing issue and connected me with their plumbing service as well. Highly highly recommend to anyone in Arcadia and others if you have NexGen in your areas. Thanks for the fast and fit fix to my problem! Stay open and keep the great business you run forever!

Caleb C.

07/11/2023 12:00:00 SA

Michael A came out and did a very thorough maintenance of the system, also identified a few key issues that should be addressed asap I will definitely go back to this company again for all my HVAC needs.
Michael A is attentive, polite, professional, and knowledgeable on his HVAC Work.
THANK YOU NEXGEN

Stella B.

8/21/2022

To my opinion, this is the best company I used for my AC maintenance services. I called NexGen this past Saturday due to my AC condenser was making some noises when running. NexGen was able to squeeze my appointment and sent Tanner (from their Anaheim division) on the same day. Tanner patiently spent hours to diagnose the problems by getting into my hot attic and climbing onto the roof many times in a such hot day! Tanner managed to show me and later emailed me all the performance data of my AC and successfully resolved my AC problems. I would recommend Tanner and NexGen to any one with AC or plumbing issues!

Sheei H.

7/22/2023

My air conditioning went out in the midst of the heat wave so I called NexGen. Josh came out and determined that the pressure was very low. He offered three options and clearly explained the pros and cons of each. I elected to have it replaced. The install crew came the next day. Tony kept me updated all the way through. He checked the heating system and replaced a broken part at no additional charge. He and his team were neat and pleasant to deal with. I will call NexGen for service in future.

Diana G.

06/04/2022 12:00:00 SA

I was going to call NexGen to service my AC but Arnold called me to schedule my yearly service. Arnold arrived in a timely manner and called to let me know he was on his way. He was so friendly and had great knowledge on the AC system. It was a pleasure meeting him and I look forward to having Arnold service my AC unit in the future.

Vera G.

07/02/2023 12:00:00 SA

Our AC needed to be service. Once the technician Martin arrived, we learned, and he showed us how dirty the unit was . He took his time and did an acid wash on the unit, washed and cleaned the blower, which had not been cleaned since the unit had been installed. Martin was friendly, knowledgeable, and professional.

Mirage Z.

7/26/2023

I haven't had any work done yet but Justin came by and helped me understand what was going on with my old air unit. He was very informative and helped set up an additional meeting to go over next steps and options. So far I am pleased with the first impression.

Liliana Z.

11/02/2021 12:00:00 SA

We had an issue last night (11-1-2021) with our unit. We wanted warm air so our babies room wouldn't be cold. However our unit was letting out cold air. Anyhow my husband called this morning (11-2-2021) and made an appointment. NexGen sent over Roger. He was on time and very approachable he answered our concerns in a timely and friendly manner. Thank you Roger our Unit is working great again and our baby will be warm this coming winter season. Thank you

JJ V.

08/08/2022 12:00:00 SA

So, after this negative review I received a message from NexGen to call them to remedy the situation. Well, I already called several times before making this review. I said all I need is the refund and I will not make a review. I replied to their message saying I just need an $88 refund... and there was silence. Everytime you ask them for a refund it falls on deaf ears.

Tip: check the profile of the people giving 5 stars, they're probably just an account made by the owner.

George G.

01/06/2022 12:00:00 SA

First of all I would like to thank Ashton the representative from NexGen who came to our house and sat with my wife and I did an inspection of our attic and space and of our old AC unit, which looks like it's been there for much too long. The old AC unit worked but not as good as it should have some of the rooms in the house were not getting any air and or heat when needed. At the time my wife and I were just looking for estimates to have the AC unit and air ducts in the attic replaced. The old heater unit was in a closet in our hallway which NexGen moved into the attic with a brand new one and replace the AC unit out in the backyard. After Ashton's presentation we were excited about replacing all the AC equipment, we only had one more estimate prior to this one but the representative from the company really didn't get into detail like Ashton did. We were impressed with his knowledge and decided to go with NexGen. We set up a time and date to have the work done which was completed in approximately 2 1/2 days which is what was promised. The old air ducts and air vents were installed on the walls which caused the airflow in the air ducts to be cut down because the air ducts had to make a 90° turn where as now the air ducts and vents are coming down from the ceiling which gives it a nice full smooth flow of air and heat. NexGen Took care of all the permits that were required and the inspections that were also required after the work was completed, we didn't have to worry about it. NexGen came in after the work and patched up all the holes from the old air ducts and vents and even painted the walls and ceilings where the old ducts used to be. The old thermostat was replaced with a Nest thermostat which we can now control using our cell phones. We took advantage of a promotion they were running at the time which allowed us to put off payments for approximately 18 months which definitely helped! I want to thank Ashton again for going out of his way to take care of us and make sure the work was done properly and on time!

Cathy W.

01/02/2023 12:00:00 SA

The service here is amazing! They are nice and reasonable.
They technician that serve us was Jose. He was able to help us with our issue and was really understanding with our situation. He was professional, honest and detailed with his work. Also, the lady who helped with setting up with my appointment was really nice. She was really nice and pleasant to talk to over the phone. She was willing to listen and help with our situation.
Overall, I had a great service and everyone I have meet so far is wonderful. Definitely will use them again in the future will all my properties!

Roger S.

09/10/2021 12:00:00 SA

Our AC went out on a Thursday night Brandon R was here the next day let me know the problem repaired some wiring coming back next week for other maintenance l to keep the A,C up and working. Thanks for your help and great work. Brandon.

Eric F.

8/19/2023

Had an issue with my rental property AC unit dripping water. Patrick came out to assess and troubleshoot. He was very communicative from the start, arriving promptly at the tenants residence and kept me in the loop upon assessing the issue. Upon learning that i served in the military, Patrick was kind enough to give me a $100 Veterans discount. Haven't heard anything negative from the tenant regarding the leak, so fingers crossed! Would use Nexgen again

Eric T.

07/05/2023 12:00:00 SA

Had a faulty A/C unit and NexGen's tech, Patrick Cordova, was extremely helpful in diagnosing the refirdgerant/leak issue. He was very knowledgeable and provided a transparent breakdown of the costs needed to repair, locate the leak and even advised the unit replacement if needed. He was patient with all the questions I had in terms of different scenarios and was a pleasure working with him. Thanks Patrick and NexGen for coming on a same-day request!

Noel M.

9/26/2022

I'm not sure who actually hires this company for any work. I guess if you have all kinds of money to waste? Also, I'm confused, when did HVAC techs have to take a Hippocrates oath for HVAC systems? I appreciate their concern about future issues with my system but all that I needed was a new start run capacitor. Are they HVAC repair/service providers or just salespeople? But I knew they were a no go when they wanted to charge almost $2k to replace 4 parts when all I needed was one but then the one part was going to be almost $600 installed. I could do it myself but it would take longer to wait for the part to ship than have a repair done by a tech when I know they should have the parts handy.

But based on how much they wanted to fix my old 20 year old system, I thought I might as well get a bid for a new system because why wouldn't I rather put the $2k on something new? Imagine my sticker shock at almost $20k and the tech trying to lessen the blow about a $3k rebate LOL

So ya, if you want to brag about how much your HVAC system cost, you can't go wrong here. They will surely charge you a hefty sum. You don't have to believe me, have them come out and bid on your new system. I'd love to be proven wrong, but I just got a current bid on a Lennox system at half the price.

But at the end of the day, even though I had to pay $88 to be gaslit. My experience isn't enough to give them Zero stars (not that you could), they actually deserve the single star because they did come out the day after I called.

Stella A.

6/30/2023

Great service, on time, quality service. Juan was very helpful... appreciate the knowledge...

Jackie C.

08/12/2023 12:00:00 SA

Isaiah was great he was very friendly and accommodating. Our air conditioner is working great now and is much needed in this heat.
Isaiah had exceptional customer service.
We will definitely use them again. We are so happy

PT U.

8/31/2022

Here's the thing. I called Nexgen to repair my dual zone ac system. The repair people were nice. I will say all the people that come to the house are trained well and know how to talk to customers. They assessed my system and said that my 20+ year old system needed a compressor (about $5000). I asked how much for a new system. I will admit that I needed two units, two zones and I went for the more expensive slim line models since the area where I was placing them was limited. I was told the. installation would take one to two days after the gentlemen took pictures of my attic, my ducting, etc.

They cashed my deposit check, and we started. After the first day they did not even finish the demolition of the original unit. What was supposed to be no more than two days took 4 days with them constantly missing the mark on timing. Then, two weeks later one zone was blowing hot air. And, a week later that same zone is blowing hot air again.

The problem is when you call them, you speak to someone trying their best to sound professional who has no idea when the person who can help you solve the problem will get back to you. I consistently had to wait until the next day for someone to return my call(s) during business hours the previous day. I cannot help but wince when I see the billboard guaranteeing their system for life. I paid over 36,000 and I have to wait overnight for someone to call me for service on my brand new AC system. With Nexgen, say NEXT. I would look for a mom and pop store if I had to do it all over again.

Steve G.

8/26/2021

OUTSTANDING!! Outstanding service. I called and a live human being picked up the phone and no buttons needed to be pushed. This seems to be very rare these days!! There was no robot, no layers of voice mail, just a simple phone call that went straight to a person. We were able to make the appointment right then and there. I did not have to wait around for someone to return my call.

I dealt their Technicians Art R and Jesus. We scheduled to have our thermostat professionally installed for 9:00am. They called an hour before to let me know they were going to arrive at 9:00. And they did, ON TIME!

Art was a very polished professional Jesus was a trainee and very professional too. While Art was installing our thermostat, Jesus was cleaning out the coils in our heater and doing some minor routine maintenance. When our thermostat was installed, both Art and Jesus went into our backyard checked over our air conditioner and completely cleaned out our air conditioner. DID I SAY ALL THIS CAME WITH THE THERMOSTAT INSTALLATION?!?! The price for all this was very reasonable and well worth it!

THANK YOU NEXGEN!!

This is definitely a 5-star plus rating.

John S.

6/14/2022

We had a home inspection which had required a more thorough inspection of our HVAC system. I gave Nexgen a call as they came out and helped me out of an issue I had with our current home (which the company we had an existing warranty with, was too busy and couldn't make it out for 24-48 hours).

Nexgen confirmed and was able to make it to the small window I had available. The techs name was Roger and was extremely professional, knowledgeable, and just an overall good dude. Roger took the time to educate me on the system that was currently installed and provided recommendations to bring it up to current standards. The system is old and will need to be replaced in the next year or so, and I will 100% go through Roger.

Donald G.

3/18/2022

My furnace need a new induction motor. My service person was Derrick and I couldn't be happier. He arrived on time and spent over two hours doing a thorough inspection of my whole system. He took pictures of any deficiencies and explained the process completely. Derrick was very polite and professional and I highly recommend NEXGEN.

Bob R.

07/08/2023 12:00:00 SA

Patrick did a great job. On time and very courteous and friendly. I recommend NexGen fo shur as well as Patrick! Thank you.

Andrew S.

6/21/2023

Adrian was helpful and definitely knowledgeable. I will definitely recommend him and his company to friends and family with HVAC concerns

Amy W.

6/17/2023

Manny N from NexGen arrived at the estimated timeframe and was very thorough in checking our hvac. he took plenty of photos and walked me through each issue explaining in detail. Then he was very prompt in sending the follow up report. I really appreciated his friendliness and professionalism.

Alyss Z.

04/08/2023 12:00:00 SA

Josh came and cleared. Our kitchen sink was great great technician knowledgeable definitely knew what he was doing. I highly recommend him will be calling next GEN for any other plumbing heating and air-conditioning issues.

Ralph L.

11/17/2022

The company response so quick and the technician is cool and nice. Really recommend this one.

Cathy P.

12/13/2022

My mother in laws residence needed a new wall heater. Many hvac companies do not work on these types of heaters. I finally found NexGen. The tech that arrived was German. He was extremely professional and took his time figuring out what was wrong with the heater. I was influenced with his friendliness and professionalism, I decided to contract NexGen to replace the heater. Thank you, German, for all your assistance and knowledge.

Eric W.

6/17/2022

My air conditioning wasn't getting the job done. It was trying, but failing. And the previous owners had never done any work on the 20 year old system. Thanks to Edward for putting in the work to track down and solve my air conditioning issues, and to Edward and Jesus for giving the whole system a thorough cleaning. I'm breathing easier tonight.

Ben T.

3/28/2022

Had Aaron over today to check a leak under the kitchen sink. After 10-20 mins of checking and q/a he figured out the clog causing the leak. He was able to resolve the issues quickly and honestly. Provided the solutions to fix the problem. Thank you again AAron!

Maria S.

07/02/2022 12:00:00 SA

Our AC wasn't working properly and we were headed into the long July 4th holiday weekend. We called on Friday and they sent a technician on Saturday. The technician was on time and called ahead as they said he would. Turns out it was an easy fix (took less than 5 minutes). The technician didn't charge us because it was such an easy fix. Wow. What service provider does that? So honest and beyond fair. They could have gouged me and I would have had no idea. But that's not how they roll. I will 100% use NexGen again. An honest and reliable service provider. What a positive experience. Thank you!

Marcos V.

7/16/2023

Just can't say enough about NEXGEN, HVAC and plumbing. This is my second time dealing with a technician in the last year and the professionalism the knowledge and the kindness that they bring to your home it's unbelievable. Adrian examined our HVAC system. He ran all necessary test and explain to us in terms so we could understand what did and did not needed to be done to the system. Fortunately, our system is still running in very good condition but once again would highly recommend NEXGEN to everyone looking to feel completely comfortable and satisfied with technicians from this outstanding company. Once again, thank you ADRIAN for taking care of us. You are 100% focus on customer service. More companies need people like you.

Lori W.

8/14/2023

Justin was very informative and helped us out with our broken AC unit. I am 9 months pregnant and was desperate for help and he came and fixed everything. He explained everything step by step and made sure that we understood what he was doing and why everything needed to be done. I am so appreciative for all of his work!

Nancy O.

06/11/2022 12:00:00 SA

I highly recommend this service. They are very professional and nice. Most importantly, knowledgeable. Jesse was early, very helpful and was quickly able to troubleshoot!

Jeff B.

8/18/2022

Josh from NexGen came to repair our AC unit, and he was excellent - extremely knowledgable, friendly, and punctual. We had recently moved and had a number of questions about the AC unit, and Josh answered everything and gave us a number of great tips. The price was extremely reasonable, and we will definitely use NexGen for future servicing or repairs we ever need for our HVAC system. The person we talked to for scheduling our appointment was also super friendly, and twas able to get us scheduled quickly, which we appreciated given how hot it has been. Five star service all around.

Grace P.

6/21/2023

German was the one who came out today to do our tune up. Would definetely recommend him!

Clemente M.

6/19/2023

I actually forgot to schedule HVAC service but they checked records and set me up. Technician Jesus was professional and explained my current HVAC system condition with an honest opinion.

Clean as whistle now.

Steve S.

10/16/2021

Tommy and Abraham are true professionals. Tommy is very experienced at his trade. Tommy diagnosed the problem that other plumbers were not able to find. We are lucky they were able to help us.

LN F.

6/26/2022

I received the same job done for $7,500.00....Air Conditioner 2 ton handler for a one bedroom condo. They wanted $15,000.00 !!!

Horrible company..

Aubrey T.

05/02/2022 12:00:00 SA

Tyler and Clemente came to check my water leaking issue at my house and they were super informative, knowledgable and gave me all the recommendations to keep my plumping system working great. They are thoughtful and super friendly. Thank you so much and I would 100% recommend their services to anyone with plumping problems!

Lito L.

05/11/2023 12:00:00 SA

Rate 0 for your technician Tony Rodriguez. The person is unrespectful, false representation of your service and product and show bad attitude towards senior citizen just like me.

Katy A.

8/30/2023

David iD. - friendly & informative individual.

Ronnie S.

04/04/2023 12:00:00 SA

Conner was amazing! They were extremely quick to respond and provided great service at a great value. If you are looking for a plumber and don't request Conner or Kevin, you are doing it wrong.

Kavita K.

6/15/2023

I called to request a service call. Mariana was prompt, followed up. Appointment was scheduled for next day. Martin showed up, called before the work started, explained every step of the. Shared pics and information on what needs to be done. Suggested payment options and very honest man. Thanks for your service.

Craig B.

12/06/2022 12:00:00 SA

Too expensive Thermostat needed to be replaced. Tech replaced with new unit I had on hand. Charge was close to three hundred dollars. Excessive amount charged for work provided. Tech was more concerned about selling other services like a new HVAC system. Tech did identify some issues that can be remedied easily. Tech took a video. He and his buddy had good laugh in the front of my home. Not very professional.

Bohan W.

7/28/2022

Paid 250 to fix leaking ac condenser. Starts leaking within a week, I message them and I get ignored. Btw they were really pushy on two floatation devices that costs 400+ each... excuse me now, gotta call someone else to fix my leak.

Reaches out immediately after review and tried to solve the problem. Which is cool.

Update, the assistant service manager and field supervisor Ruben and Anthony came out and saved the day. They spent a lot of time and communicated with me clearly about the problem with logical reasons. This is the kind of service I would appreciate.

Meline K.

08/05/2023 12:00:00 SA

Had a second visit as my condensation line was leaking again and Edward P did a great job in clearing the drain pipes under my sink. He was very cordial, professional and honest. He cleaned after himself. The job was seem less. I appreciate his honesty. Thank you Edward.

Gigi G.

6/21/2023

Great service. Jason was very thorough with the initial inspection. He identified the problem in a timely manner and was very helpful in explaining what was wrong with our HVAC.

Bert B.

03/11/2023 12:00:00 SA

Had an issue with wiring up my thermostat, gave them a call and they were able to send someone out a few hours later to come and take a look at it. They were able to fix the issue promptly, even wore booties so they won't bring bring all the rain/mud into the house. Would definitely recommend to use them for any HVAC services that you need in your home. I plan to use them in the future if anything else comes up.

Lenore C.

5/22/2021

This company has conceptual issues.

On the one hand they want to be more than a 'normal' HVAC company. They want to be the Starbucks of HVACs, if you will. They have offices everywhere, billboards --- they're even adding plumbing. They want choosing NexGen to be no-brainer. And yet --

-- their estimates simply aren't competitive. Not even close. Two recent articles about top to bottom HVAC replacements in California put the put the price ranges anywhere between -- say -- 6K to 10Kish.

My estimate was at 14K. I had to beg to get it down to 13K. Yet I was also promised that WE CAN BEAT ANY ESTIMATE.

Let that sink in for a moment.

Suppose I had a burger joint, okay? I promised the best burgers in town. My burgers cost $22. But I promised that if you showed me another menu from another restaurant that served a decent $12 burger -- I'd not only match but beat their price. Even if I did that for you --

-- what do you think my french fries are gonna cost?

Do you see what I mean? What would an out of warranty repair cost from these guys? According to their estimate about 32% more than the going rate.

That's why I didn't bother to let NextGen beat my better estimate offered by more reasonable vendors. I simply went with the vendor who did what NextGen should have done out of the gate: beat his competitors up front.

********************

After posting this review owner Ismael V. left a threatening comment below. He points out that he didn't do business with me, which is that rare kind of genius -- since my review plainly states why I chose not to do business with them.

If he meant he doesn't recognize my name 'Lenore Coffee' that's because she is my pseudonym to avoid obnoxious vendor retaliation of this exact sort.

Oh yes, Ismeal, challenge this review! Please! I'll gladly send to Yelp both estimates I received.

And I'm now docking you a star. Why? Both for accusing me of being in collusion with the vendor I ultimately chose (with zero evidence) AND for that suspicious review that's below mine from an individual that only has written that one review.

By the by -- I see why you're paranoid about vendors colluding with Yelp reviewers. Your Anaheim Yelp page has a Yelp WARNING because you were caught doing just that. Nice job, bud!

Your comment below has been reported.

Brad H.

07/08/2023 12:00:00 SA

I'm writing an update to my experience with NexGen since I couldn't edit my original review.
After posting the first review, I heard back from NexGen the very next day. Seems that was the only way for them to contact me! Not even an apology for screwing up the first time. More like excuses and backpeddling (if that's a word)?
BTW, I forgot to add the first time, when the code enforcement officer called Louis the project manager/salesman and put him on speakerphone, Louis pretended to not even know what he was talking about! Louis was just here the day before having me signing the contract and telling me 3 times he would take care of the permit!
Oh and the gal that called me wanted me to retract my review. I told her I would just add on to it.
So, the vans pulled up the next day (3 to 4 of them) and they finished the install (yippee)!
I signed off around 5PM. Now I have a cool house. It's not over!
I was at work on Friday (2 days later) and I see the NexGen van in front of my house (I have 13 cameras around and in the house) and then saw them working on my load center. I called and asked what the hell are they doing there. She told me they were installing a breaker that was needed. I asked why didn't they do that on Wednesday? She said they didn't have the part. I asked why didn't they tell me on Wednesday when I signed off on the job! I told them to leave as they had no authorization to be there!
And it get better. I wasn't going to even mention anymore, but might as well now.
First the guys put their tools and stuff on top of my brothers classic car that was in the driveway. I was taught to NEVER touch someone else's car, or property! The ironic thing was there was a table that they moved right there in front of them!
Second they left a dirty mess in my sink. Come on guys, just rinse it, not that hard.
But the one I didn't like was that one of the workers walked by my catio (cage) and locked it! Why did you do that? Now my cat can't get in to get his water or food! I found it locked and looked on my video recording to see what happened.
BTW, I didn't have to pay that $750 fine. It was just a warning, but now on record with the city! And I did not like the comment about the code enforcement officer being overzealous! I talked to the officer for an hour afterwards and he told me things that I'm not going to repeat here.
Oh and even though the office gal told me they did have the permits, they did not, as it was dated the day afterwards! So that was a lie!

Mario L.

1/18/2023

My brand new heater wasn't working on this second season , Next Gen schedule service and they sent a technician as they promised, Roby (technician) was very helpful and professional knowledgeable, he came in 2 different ocasions. This second time He brought a coworker David , they both were very throughout full on my heater system , thank you I just took one star off because it is not good to be needing help on fixing a new furnace but again it is part of technicalities of the system that needed to be adjusted. Thanks

Bubba B.

2/17/2022

I'm impressed with NexGen. Edward was the technician that helped me out and he was very professional and concise with his diagnostics. He explained the situation and provided me options and his opinion which is value. I recommend NexGen, specifically Edward's services to anyone who experiences HVAC issues.

Gary D.

07/01/2023 12:00:00 SA

Roger was our technician and did a great job of checking out our HVAC.
He made a couple of recommendations and waived the service charge. We are quite satisfied

Monica A.

04/08/2023 12:00:00 SA

Our sink was backed up for over a week I called other plumbing companies and they couldn't come out and help me Josh from Next Gen came out cleared our kitchen sink was very knowledgeable very helpful very quick clean I highly recommend Josh with NextGen heating and air conditioning I will definitely be calling them again for any other issues that they can help with I highly recommend

L G.

6/23/2022

I called Nexgen for service on a plumbing issue with my guest bathroom's shower. Jesse was sent to my house. He called me in advance, arrived on time, figured out the problem and eventually was able to fix the shower without needing to order any new parts. I want to thank Jesse for his professional attitude, competence and his willingness to explain what he was doing. I was very impressed. I will definitely ask for him if I need to call Nexgen for a plumber in the future.

Anthony N.

5/20/2023

Eduardo P was awesome and very helpful! AC tune-up was a breeze. Thanks for the great service!

Susie A.

6/26/2022

David was great, he came and determined we needed a new thermostat. He had one in his truck, then he tested the AC twice to make sure we were up and running.

Kevin A.

6/22/2023

Robbie came out and did a very thorough maintenance of the system, also identified a few key issues that I should consider improving. Will go back to this company again for all future needs.

Robbie is super attentive, polite and professional on his work.

100% recommendations.

L C.

07/06/2023 12:00:00 SA

Thank you Edward P. For your professional and friendly service. Our family highly recommends NexGen's service to take care of our home.

Carol S.

07/09/2022 12:00:00 SA

I called NextGen late in the afternoon and a service tech was at my house within half an hour.It was very hot and my AC had just quit. Keifer, the technician, was able to check all my HVAC equipment besides cleaning it and determined that it needed capacitors.
He was able to get the needed parts quickly, working in a hot attic as well as my yard. He was very pleasant and answered all my questions. I can recommend NextGen.

Yvette L.

02/02/2023 12:00:00 SA

I called and spoke with a very nice representative to discuss my plumbing issue. After sometime I had an appointment for between 5 and 6 on the same day . I was contacted by phone that a time had opened up around 3:30 if I was interested. Absolutely. A very polite employee named Jesse showed up 15 minutes later and introduced himself. He was masked up and put on protective booties before entering the house. He asked me what the problem was I was having. I showed him and explained the toilet was flushing VERY slow. After less then 5 minutes he showed and explained to me the chain on the handle had been adjusted and was to long. No body in the house is admitting to it lol. He adjusted the chain and the problem was solved. I was floored when he said no charge . It took him less then a minute after he saw what was wrong. And he couldn't in good faith charge me. I will 100 percent call if I ever have a problem and encourage everyone to do the same. Honest , polite and professional. Thank you Jesse

Tim P.

6/14/2023

Adrian is great ! Strongly recommended !!! Took time to explaining what the problems are. Also broken down the quotes.

David C.

6/13/2023

Dustin came out for a complimentary tune-up that came with my purchased unit.

He was able to check it, clean it, and even shared some warranty information I wasn't aware of.

Very friendly and personable and was also able to check my main central unit that potentially needs repair/replacement as well.

Thanks Again!

Joshua P.

8/22/2023

Adrian did a great job repairing our system and setting us up with a very reasonably priced cleaning plan to prevent this issue from coming up again. Especially compared to our previous HVAC company, we've been impressed by the friendliness, responsiveness, and professionalism of NextGen.

Michael L.

7/24/2023

Justin came early and walked through the whole problem with me, I feel more informed about my home HVAC system and raise fewer eyebrows whenever they make a weird noise. It's great to have someone as friendly and informative as him on the job. I'd gladly go to Nexgen again. A bargain deal for an assessment!

Lois P.

5/17/2022

Eddy P did our semi-annual service for our cooling system this past week. He is efficient and friendly and took good care of us. Over the weekend our cooling stopped working so Eddy came back again to check out the problem. He checked everything out on the unit itself and found no issues. The search for the problem continued until he had eliminated most of the possibilities. To our surprise the culprit was our thermostat! Eddy P installed a new one and made sure the wifi and app were working properly before he left. Cool air again! Thanks Eddy P. We appreciate your diligence in giving us great service.

Marie C.

2/19/2022

Called this company originally cause of the good reviews they had and set up an appointment. The day came and two men came to the house to look at my ac/heater unit. They told me to get it running again it would only need bare minimum two part replacements, and I double checked when they said this i asked if you replace only those two parts I'll have heat again? And the man said yes your unit will work again . They finished and left after telling me they tested it and it was working. But later that nice when I went to turn on the heat I got nothing. Could hear the motor working but no air through the vents. Extremely disappointed after paying $1500 for it to still not work after having it promised the minimum would work fine.

Nicole S.

02/10/2023 12:00:00 SA

This company took over another company. Has already came twice to help me out with a service call. Eddy was amazing and helpful. Came next day and super experienced. Thank u again.

Jason L.

12/08/2022 12:00:00 SA

I can't comment on their workmanship, but I had NexGen come to my house and I've never dealt with a more pushy sales vibe than with them. Their prices were more than twice, sometimes four times the price of the other estimates. I don't want to leave a review and say they do bad work, that's why I gave them three stars instead of one, but I wanted to leave a review so other people calling them will know what to expect.

Monica O.

11/01/2022 12:00:00 SA

Thank you both again for a great job and great customer service with my tune up!!! Your company is always honest and works with me to get the right price. I have used you for about 6yrs now and will always refer you guys to friends and family!! Thanks again Adam and Ruben make sure he's available next service in April.

Amanda R.

5/31/2023

Cinthia B. has great customer service, very responsive and helpful. I hope I speak with her every time I call!

Daniel C.

7/27/2023

I call this company a bunch of times never got an answer I guess they don't want business

Brice C.

07/09/2022 12:00:00 SA

This was the 1st time I have used NexGen and I would recommend to my friends and family. Tanner was exceptional in diagnosing and repairing my AC during 4th of July weekend. Tanner provided clear and concise information
on the scope of work he is doing. Lastly he provided me with both short and long term options. Keep up the great work Tanner!

Cliff S.

04/04/2023 12:00:00 SA

NexGen technician (Roger) came out and performed a thorough inspection of our HVAC system. Besides performing an excellent complete inspection, he was very friendly, caring and knowledgeable person. Simply a great person to meet. I'm starting to use NexGen for all my different needs. I highly recommend them.

P E.

6/30/2023

Jason was awesome, helped diagnose my AC problem. Super friendly and helpful. I highly recommend them again. They did a great job.

Jesse L.

6/26/2023

I called NexGen at around 9am because my handyman likely blew something when attempting to install an ecobee smart thermostat. NexGen's front office told me that they would send Juan that same day at 12pm. Juan arrived promptly at 12pm and got to work. He was meticulous, respectful and took the time to explain things to me when I fired what felt like a hundreds of questions at him. Juan was able to fix my handyman's mistake in less than 15 mins - this is a true testament to his years of HVAC knowledge. THANK YOU JUAN! I highly recommend NexGen - specifically Juan. Request him if you can.

Enzo Z.

6/17/2023

David has gone above and beyond with repairing our AC units at the Hotel I run. I couldn't be more pleased with his professionalism, honesty and his knowledge. NexGen definitely has an asset working for them. I highly recommended David! Keep up the great work sir!

Connie H.

4/28/2023

Just as we were gearing up on our weekend plans, we discovered a plumbing issue, aagh! Jesse came out to save the day. He was detailed and professional! He quickly identified the problem and clearly explained it to us. The resolution was quick. He was in and out in less than 20 minutes! Thank you Jesse for taking care of our plumbing issue and for saving our weekend.

Lindsay S.

8/14/2021

Our technician Noah Fierro was awesome! Very communicative, friendly and helpful and was able to repair our AC we had a great experience and will definitely be contacting him again for service.

T Y.

08/01/2021 12:00:00 SA

NexGen Air is excellent for HVAC issues!!!! Their scheduling was professional and easy, they sent someone out first thing they could and confirmed with texts and phone calls. They were even... early!!!!! Something that was unexpected and very welcome when your AC isn't working. Their professional, Brandon, was courteous, efficient, and knowledgeable. He showed pictures, explained the problem and solutions, and offered services to fix. I felt I had the knowledge needed to make a smart choice... and that there was a choice and that I didn't need a second opinion. Lastly and most unexpectedly, Brandon was excellent at follow up. We have a problem that has frequently happened and new hvac people come every other year. However Brandon and Nexgen showed they really cared and came back a few days after the job was done to ensure everything was working exactly as planned.

Finally, they are very easy to reach (our tech was running early and wanted to confirm it was ok by having me call him back-- the company answered and was responsive!) and lastly, they have emailed receipts with pictures. I'm really impressed with this company and will use them for my maintenance and any time we have an HVAC issue. Highly recommend!!!

Eric S.

03/03/2021 12:00:00 SA

Clemente tech from Nexgen air was very courteous and prompt. Would recommend company to anyone. Pricing was cheaper than others.

Laura L.

07/11/2023 12:00:00 SA

David seviced our mini split system and gave us some really helpful tips and recommendations! Great service!

Eric R.

05/08/2023 12:00:00 SA

Had a problem with our furnace/heater. David came out promptly and quickly diagnosed the issue (faulty pressure switch). He stayed for longer than he had to in order to make sure his diagnosis was correct. He was quick, honest and smart. Thank you David.

Katherine M.

03/10/2023 12:00:00 SA

Update 3/10 Bill got in contact with me and sent me over the AHrI certificate I needed for my taxes. Thanks again Bill

Joe B.

08/05/2023 12:00:00 SA

I don't normally leave reviews, but I need to do this one. From the moment I first called and requested service, Nexgen has been awesome! During extremely hot weather last week my system began to not work very efficiently, and stopped cooling, the gentleman on the phone was very attentive, empathetic, and listened to everything I had to say, and was a pleasure to speak with, I am so sorry I don't remember his name, but I think it was James? but as customer service goes, he was top notch. I know that they are very busy right now with the extreme hot weather, but he was able to fit me in within a few days on a Saturday. Now we fast forward to Saturday and Eddy their service technician, who actually showed up early, awesome Eddy! Eddy was easy going and professional, and was a pleasure to speak with right off, explained to him what was happening with my central air, and he jumped right on it. He found the problem right away and showed me what was happening and why, he then began to check my complete system, and found several other issues, without going into technical details, he brought out his diagnostic equipment and showed me what was bad, what was going bad, and explained everything to me showing me all the readings from his meters, letting me know what it was going to cost, and sending me pictures, and showing me before and after, and also did a complete service on my system. I was so impressed with Eddy and his work ethic. I signed up for their yearly maintenance service, so that we can stay ahead of any future problems. The gentleman that I spoke to on the phone and Eddy are a reflection of the company and what they stand for, they earned my respect and business, very much appreciated. Thank you Nexgen and staff, thank you Eddy, system is working great! Would highly recommend Nexgen!

Freddy L.

6/29/2023

Patrick Cordova came and was on time and very thorough on explaining everything to me. Did a very well inspection on the HVAC unit. Highly recommend Patrick with NexGen.

Jonathan M.

12/21/2022

We were having some issues with our mini splits and had called multiple vendors to come out. After being let down by repair companies not showing up I remembered seeing the owner of the company on the news awhile ago and figured I liked what his company set out to do. Well Edward P. is definitely carrying that legacy for the company of providing reliable and valuable service. Edward arrived early, called me to let me know he was in his way and was very detailed in explaining every step of what he was doing.

I would 100% recommend NexGen and will be using them more in the future!

Trish G.

5/26/2022

First, let me start by saying I called a few places with no callback.

After seeing all the ads for NEXGEN and also seeing some AC units in my community, I knew I need to give them a call. I called at 4 PM, they were here the next day at 2 PM for a service and troubleshoot. When we knew it was not going to be fixable and a lot of work needed to be done, it was time to break out the calculator. We went over all the details, price breakdown, what was needed and an order was placed. At 4 PM that same day, the demo crew came by the house broke down the furnace and the AC. At 8:30 AM the next morning the AMAZING crew of Gus, Hugo, Leo, and David got to work. They worked a full day and got 90% done. They were here the next day at 8 AM ready to rock 'n' roll and finish up. My job included AC, furnace, ductwork, and some gas and water line fixes. I cannot tell you how incredibly happy I was with their Response time, customer service and especially the four-man crew service. Outstanding! If you want quality this is the place to call. I will tell you it's not cheap but definitely worth it. PS they are doggy approved too.

Bryan W.

1/22/2023

as with the other reviewer, the technician didnt do anything for the $88 tune up other than taking a look at my a/c unit to tell me that it is broken and that it needs to be replaced for $26,000.00. yes 26K

Sara U.

6/22/2023

Today, we had Tom come out to do an AC tuneup and we are so pleased with his service. The appointment was easy to schedule. He communicated his arrival time with us and he was very thorough throughout the whole process. Glad we tried this company and plan to use them again in the future.

Mary E.

03/07/2023 12:00:00 SA

Today is the second time we had NexGen come out. our service provider Jesse V. Was courteous, quick and knowledgeable we had our water heater flushed this time. Previous visit we needed a new shower cartridge.
We love the fact that he answered all our questions and gave us information on preventative maintenance with his company to save us from a bigger problem down the road. we are retired and on a fixed income, it's good to know there are still some honest reputable companies out there!
We will be calling NexGen for all our plumbing and AC services for now on.
Thanks again for having a great tech like Jesse V. service our needs.

Mary E. Monrovia, CA.

Carlos L.

9/27/2022

Our A/C wasn't working well, putting out hot air. I saw the commercial for the company on TV and decided to give them a call. What a mess. They came out and said we needed a new system. Also, gave me various options and quotes which he sent to my email same day all over over thousands of dollars (7K). My wife and I thought we were on a car lot and he was selling us a car. Ending up spending over $600 for a cleaning and a new capacitor. Nothing changed. I then called a friend who knew a trustworthy AC guy. He came out out. In 5 minutes he said my water safety top had come off, it is a safety mechanism for when water does not flow out properly. He ran C02 (air) through it and it works perfectly charged me $75 dollars. I called their supervisor and they apologized and didn't know how there guy could miss it. How many other people that don't know get pulled into their lies and buy a new unneeded system. Do not trust them and do not use them. Go to someone you can trust.

Karen B.

11/12/2022 12:00:00 SA

Was needing my AC serviced. Kept seeing the commercials for there $88 dollar special. So I took a chance and gave them a call. And let me tell you I was not disappointed!! Adrian was the tech they sent out. He was so polite and did a Thorough cleaning and explaining every step to me. I highly recommend NexGen for any AC services. You won't be disappointed.

Holly K.

11/14/2022

I live in a trailer that's 600 square feet. NexGen quoted me over 18,000! When I pointed out the small space he lowered
The price to replace my heating/ac unit to 14k. Beware!! This place overcharges!! Don't go with this place unless u have $$ to burn.

Stanley C.

05/08/2021 12:00:00 SA

Aaron did a thorough diagnostic and provided several options for the HVAC repair estimates. He is very professional and detail oriented. I would highly recommend this technician.

Hao E.

9/23/2021

Patrick is the best!! Ask for Patrick, trust me. He was friendly, knowledgeable, and helpful from the moment he arrived. And he arrived ahead of schedule! He taught me how to open my vents to improve airflow and how to wash my unit. I would highly recommend Patrick and the whole NexGen team. These guys are true A+ technicians. Our home is freezing cold again!

Ashley W.

6/23/2023

Just had Juan out to fix a issue with our air conditioner unit! He was quick at getting the issue figured out and repaired all within a hour or 2. Would defiantly recommend to family and friends. Thanks for the fast service and getting us ready for the summer!!

Mark K.

07/11/2023 12:00:00 SA

NexGen came out for an A/C tuneup. Our tech, Patrick Cordova, did a fantastic job. Efficient, thorough and over and above service. He recommended a few things that would make our unit work more efficiently and hopefully extend the life of it. No hard core up selling, just clear detailed information so we e can make an informed decision. We will be using NexGen in the future.

Ana P.

3/28/2023

The hose underneath my sink sprang a major leak. Jessie responded immediately, came to my house and fixed the problem. He also advised me that I could have damage under my floors and recommended someone to investigate the potential problem. His service was above and beyond what was needed and I am very grateful.

Yaron A.

06/09/2023 12:00:00 SA

Called NexGen to do maintenance on our hvac system, Ben came out and was very thorough with his inspection and work. Highly recommend.

Jeff R.

8/18/2023

I called NexGen for HVAC service. They had availability the very next day and offered a one-hour appointment window, which is unusual and very customer-friendly. The technician, Justin, was on time, friendly, and very professional. This company has an excellent team.

Jennifer N.

01/09/2021 12:00:00 SA

We are so happy with our two split systems that were installed! We have heat!! They were quick to come out to help us figure out what would be the best heating & air system for our home, & they came out the very next day to begin the install! They were clean, courteous & always wore masks. They kept us informed throughout the installation. We are very pleased with our purchase!

Veronica L.

7/15/2022

Manuel the plumber was very professional. He stopped by to service our water heater very detailed in his work and explained everything in was doing, in addition he was a very nice guy. Great customer service and honest. I will highly recommend him to our friends and family... Thank Manuel!

Sean E.

7/27/2023

Justin from NexGen came out and performed an inspection of our A/C unit. He was prompt, professional, and very informative. He helped us to understand what we would need to do to keep our A/C in top operating condition. I would certainly recommend NexGen to anyone needing HVAC services!

Keri M.

3/29/2023

Brandon the technician is awesome. He's so polite and professional. Most importantly, he fixed our heater in a timely manner! Thank you Brandon.

Carlos G.

07/07/2023 12:00:00 SA

My AC hasn't been cooling my house like it usually does so I decided to call Nexgen to see what they could do. I spoke to James Joyce who was very friendly and SUPER helpful and said he'd set up an appointment immediately (for the next day). I got a few calls (and voicemails) from a technician named Roger Cuadra to confirm the appointment time. When I called back to confirm, he was actually able to accommodate my work hours and show up a little earlier that originally planned. He showed up right on time, and he was extremely knowledgeable and walked me through everything step by step. I know nothing about HVAC but he made everything so easy to understand and did not pressure me into trying to buy products or pay for something unnecessary and expensive. He was very personable and direct, and really seemed to have my best interest in mind. He also gave me a lot of helpful tips on what I can do myself to maintain my system (cleaning the compressor, changing filters, etc). Overall, James and Roger were helpful, professional, friendly, and got right down to business without trying to wheel and deal me. I will DEFINITELY be contacting Nexgen for any and all HVAC concerns!

Ru H.

7/13/2023

Arnold was very helpful and on time. They offer very fast service for HVAC repair. Definitely recommend.

Kevin O.

8/26/2023

Amazing encounter with Justin today. Very knowledgeable and a pleasure to work with. Will definitely be using Nexgen for future services.

Ariana B.

05/01/2023 12:00:00 SA

Our AC went out and German came out today to give me a quote. He was friendly and very knowledgeable about what our AC needed to get it back up and running and gave me advice on upgraded our system to a smaller unit and where we could relocate it to. He gave me a quote and we are moving forward. I definitely would recommend German and NexGen.

Lisa D.

3/13/2022

Jessie Valdez is amazing!! He was so incredibly helpful and he was incredibly safe with his mask on. Very courteous with time management and super communicative! Would definitely use again.

Sameer H.

09/11/2022 12:00:00 SA

Poor responsiveness, constant rescheduling. And Lucy is the worst customer relationship coordinator. I would not recommend using this company.

Tung B.

6/26/2023

Had a very positive experience with NexGen today. I requested a maintenance service for my AC to get ready for the summer. Juan, the technician, was very knowledgeable, he walked me through the process and recommended the corrective actions to keep my AC unit in good shape for the summer and beyond. I'm very pleased with Juan's service and strongly recommend NexGen.

Alexandria M.

6/15/2023

Wow!! What can i say? Michael A is such a professional, upstanding and knowledgeable HVAC technician. Definitely a great asset to the NexGen company! I would highly recommend him for all of your AC and Heating needs! Go NexGen!!!

Kathryn V.

8/23/2023

Juan and Damien have done an exceptional job while here! It was so easy to schedule an appointment through NexGen and both were timely, with text message updates for my appointments. I called NexGen due to an issue with my condensate drain line. The secondary line from my HVAC was dumping water onto the floor of my garage and the primary line was completely clogged. I had a company come out previously through my home warranty, who temporarily fixed the issue I was having, but left my drain system far from being up to code, and mickey moused together. When Juan came out, he pointed out everything that was done previously that wasn't up to code, took pictures of what needed replacing, and showed me what my options were and the cost associated with each option. He explained everything thoroughly and made recommendations as well. Damien was also extremely helpful. He walked me through the process of doing the water heater flush (which I had added on as part of a promo NexGen was having) and made me aware of a few safety concerns, which are now resolved! Everything is now up to code and looking far better than when they first got here. Both gentlemen were kind, respectful, and thorough in their work. Will definitely recommend!

Erin H.

7/14/2023

We had an excellent experience with Eddy! He was early (but checked first to make sure the time still worked for us), honest, efficient, and very personable. We know nothing about ac units other than the fact ours wasn't blowing cool air. He explained everything clearly and never made us feel pressured into agreeing to anything we were not comfortable with. We highly recommend NexGen (and Eddy)! Thank you!

B S.

7/30/2022

They responded quickly to my request,
They showed up on time,
Their work was good, and
Their fees were fair.

Yes, I do recommend them.

Franklyn S.

8/23/2023

The excellent service with NexGen continues!!! We've been customers for many years and had our entire heating cooling system installed by them - kept the yearly Maintenace service up as well. From the time I contacted NexGen for my most current service request, I was always kept apprised of the assigned tech's work status at his prior commitment. Adam arrived at the time he approximated, and trouble shot the errant condition of my issue thoroughly investigating all probable areas of the condition. Quick fix and assurance that the fix held (minor short) by (re)running the system and checking the fuse. Very professional and knowledgeable with great communication skills. Five Stars to Adam and NexGen.

Charlotte M.

04/12/2023 12:00:00 SA

I called to have my questions answered and the person answering the phone was very impatient and rude...!
I will NOT use them nor call again!!!

Lyllie M.

03/07/2023 12:00:00 SA

Called NexGen to check on our water heater. Jesse was very responsive and knowledgeable. He provided outstanding customer service and gave us great input on our issue.

Sean E.

8/15/2023

I seldom write reviews however I have to commend Justin for his promptness, advice and help. Learned of a water leak and uncertain of where was coming from. I called and same day arrived to check our units. He provided detailed information and an efficient game plan. Kudos to your team.
Thank you Justin

David D.

08/05/2023 12:00:00 SA

These people will clean out your bank account. Outrageous prices.

Chelsea S.

08/09/2023 12:00:00 SA

We had service tech Justin come out to our house to diagnose and give us a quote for a new air duct system. He was so wonderful! He spent about an hour just to look over the whole system in the attic, inside and outside units. He was very thorough and was great at explaining what the problems were and what needed to be replaced. They offer financing which is so helpful when multiple things need to be replaced. Thanks again Justin!

NexGen HVAC & Plumbing