Adam E.

2/16/2022

FIRSTAM assigned them to our pluming issue. They showed up but refused to even inspect and had a very bad attitude.

Han H.

8/30/2018

Juan, Juan, Juan..... all I can do is laugh. You have had several negative reviews about your attitude and unprofessional treatment to the customers. I had the privilege of meeting Juan when he was sent to my home for a service call. It's seems Juan has not changed one bit. This company was notified of Juan's behavior. But it seems I'm not the only one that complained. Let's see if Juan can get the help he needs.

Mary P.

8/19/2023

I highly recommend this business. Our plumber, Cesar, not only fixed my leak but solved our ongoing problem of the slow drain. We have had others come to fix the drain, but the problem would reoccur. Cesar analyzed the issue and correct the underlying problem which was the pipes at an incorrect angle. I have a free flowing sink drain for the first time since I moved in!

I couldn't be happier.

Phil F.

9/15/2018

DO NOT HIRE THESE PLUMBERS!!! Magna plumbing came out to my house to fix a simple leak under my sink and due to the incompetence of their plumber ended causing serious problems that lead to thousands of dollars in secondary damage.

Rick A.

07/01/2019 12:00:00 SA

We have the house warranty company so I put in a claim for plumbing services. The company called the same day and said they could send someone out within an hour or so. Ceasar showed up and removed his shoes and got right to work. Wow, this guy changed out 3 shut off valves within an hour. Great customer service and we will use them again. Thanks again for a great job!!

Bev W.

11/26/2017

Mark and his team were the second plumber assigned by Old Republic Home Warranty. The first one was a disaster and Magna came in and saved the day. They were professional, on-time, came very quickly after we called and didn't try to make additional upcharges like the prior service provider. I own a number or rental properties and plumbing seems to be the most common issue. I'm keeping these guys on auto dial for any future needs!

Ed And Evelyn H.

9/25/2018

I love this company. They have provided us with great service for years now. I WOULD HIRE THIS COMPANY FOR ANY PLUMBING NEED. They respond fast, have fair prices, and every tech who has ever been in our home has been courteous and professional. Juan has handled our last two calls and has always been friendly and cordial. I highly recommend Magna Plumbing.

Lam N.

11/01/2017 12:00:00 SA

Beware of rip-off. It is very expensive labor. I had the problem with my Noritz tank less water heater. The parts of my unit were still covered under the warranty. This company was sent to us by Noritz company. I call Magna Plumbing and technician showed up to diagnostic the problem. After 15 minutes he had called Noritz and ordered the parts. He also explained to me how complicate the job to get done and charged $550 for labor. Actually, the total working time was less than 30 minutes to remove retaining clips, unscrew and remove the old parts then install the new parts. If adding up another hour for picking up the parts, the total time on the job is only less than 2 hours with simple assembly work. I did call another plumbing service and described the services and his estimating labor cost is only about 1/2 for the same kind of work.

Maheen K.

8/16/2017

I was referred to them by my home warranty company to take care of our AC issue. Tito called me the day I placed the service request and we tried to schedule something for the week leaning towards availability on the weekend. I had thought they forgot about me since my text on Friday received no response. Saturday night I received a text confirming the appointment for Sunday morning.

Tito arrived at the time he said he would. Fixed our AC. I have 30 days from the time he fixed it to report any additional issues and they will come out to fix at no cost. So far so good.

Thanks for doing a great job and being a professional about it. No complaints here so far.

Misha M.

03/08/2021 12:00:00 SA

Cesar showed up masked and fixed our problem very quickly. He was very kind and professional, explaining exactly what the problem was and everything he was doing. It was a simple fix, and I should have felt sorta dumb for not figuring it out on my own, but Cesar did a good job of putting me at ease and not making me feel that way.

Elizabeth C.

3/30/2012

Magna plumbing was here last week for a clogged upstairs toilet with water coming out of the base. Their plumber tried to unclog the toilet with a snake and could not do it. He said to call roto-rooter and tell them it was a main drain problem (even though the downstairs toilets were working). For this he charged me $39. and said Have a nice day.
I called Chris at Hava-Rooter and he came to my house with a longer snake and cleared the drain. He told me at the outset that if he couldn't fix it he wouldn't charge me. He is my new plumber - Magna does not know what they are doing.

Lori K.

2/16/2022

Had Magna assigned to me by First American after a ridiculous failed first attempt to fix something with another company. I was called by them within 2 minutes!!! And they scheduled same day appointment. Cesar came out (on time and very nice!) and figured out and fixed the problem quickly. So happy with their service. And will call next time we have any plumbing needs. Thank you!!

Andy K.

09/11/2021 12:00:00 SA

Magna plumbing was assigned to my service call for hot water heater tank. They send a tech the next day, after assessing my water heater needed to be replaced because of a leak. They were supposed to come back 3 days later. I called Mark the owner explained the urgent situation. He assured me he will be back the next day to fix it. The next morning on a Saturday around 8 AM Mark and his Tech showed up, they took off the old heater he took it himself for warranty exchange came back in a couple hours installed the new hot water heater. Thank you mark and your technician for going out of your way to take care of a customer. I recommend Magna Plumbing a 100%
Wahid Kabir

Jennifer F.

12/13/2012

So shocked to read the other two reviews about this company. I just had Magna out to clear a mainline stoppage, and had quite the opposite experience. The technician (Stan) arrived 5 minutes before my scheduled time, was professional and polite, and cleared the stoppage. What he charged seemed reasonable compared to some other companies I had gotten quotes from, and I will happily give their info to my neighbors and friends.

Brian H.

3/22/2019

Work was a replacement water heater + code updates and modifications via our home warranty coverage. I worked with Mark leading up to the appointment and Juan & another fellow came out for the final job.

Overall Magna Plumbing is very good at everything. They guys are very responsive to emails and messages. They're strong communicators via phone and email. They're punctual and reliable. They're very forthright about the work needed - no BS. Their pricing is very fair - we price checked a few shops.

We plan to work with them again for our big re-piping job. Thanks guys!

Ryan T.

05/07/2015 12:00:00 SA

Magna plumbing replaced my garbage disposal through a home warranty in October. Now, in May, it was making a loud noise and my wife had put her hand down there to see if she could find anything and couldn't. They said they would come out the next day and were here on time. He reached his hand in and pulled out a screw. We somehow dropped a small screw down in there. Then, he said no charge! Thank you for fixing the problem quickly and doing it as a courtesy!

Tommy N.

06/04/2021 12:00:00 SA

I was assigned to this company from my home warranty to fix my garbage disposal and was told they would contact me to set a date and time in 1-2 days. After 3 days of not hearing from them, I called them myself and no one picked up the phone and went to voicemail. So I left a voice message and still did not receive any response back. I then contacted my home warranty and they were able to reach them within just hours after I had left a message. The plumbing company told them that they were booked and couldn't do the service. They could at least have the courtesy to inform me or my home warranty company that they wouldn't be able to provide the service so I wouldn't have to delay the issue and find another company that can do the job. This is quite unprofessional and it's immediately a bad impression on customer service from the start.

Chris B.

1/15/2015

I used Magna plumbing today as a referral through my home warranty company. They seemed fine to me. It was an urgent job that needed to be completed today since the water to the house had to be turned off due to a leak. The guy showed up within a few hours, as I was told he would. The job was completed to my satisfaction and the price I was charged was the price I was quoted. Mine was not a big job, but it worked out OK. Maybe I was lucky, but I wouldn't have a problem using them again

Marc R.

02/03/2023 12:00:00 SA

We had the worst experience with Magna Plumbing today. The plumber came out for a home warranty claim and right away said he had to rip open our Kitchen for a bathroom leak. He then proceeded to yell at my wife when she asked him to go through the bathroom instead of the kitchen. He subsequently stormed off our property mid conversation. He was here for no more than 4 minutes.

We know that the leak can be fixed through our bathroom because our personal plumber said that it could be. However, our warranty company sent out Magna. We feel that Magna was trying to rip open our kitchen to create a larger bill.

Ann K.

10/25/2018

5 stars to Mark and Cesar for solving a very difficult plumbing issue in our new home. They just didn't give up until our shower fixture valve was functioning properly. Thanks for sending Cesar to us--he's an amazing plumber!

Michi M.

5/23/2023

I was in urgent to search for replacement of broken water heater, and was getting quote from several places. Magna Plumbing made best bid at 1st place, and I didn't have to negotiate among other plumbers. Business owner was very upfront to explain rebate and tax benefit with tankless water heater, and helped me to make decision.

Installation happened next day of initial communication. It took about 3 hours to replace old water heater to tankless one. So far, no issue and hot water came back to my house. They will process rebate for me, and I am waiting to hear the progress.

Very satisfied customer.

Ms. J A.

1/19/2016

Titi or Juan ( not sure which is the correct name. Perhaps it is the same person) came with the right attitude and really made things alright. After my experience with the previous plumbing company that my home warranty company had sent, I was concerned and was hoping the second company they offered to send will be better.
I was very pleased with Tito. He had great communication skills, was very friendly, had good knowledge of my type of heating unit, it was obvious he knew what he was doing. He was also able to give me proper advise regarding my specific heating unit.
He took care of the problem effectively, and explained everything he did. Thanks Tito/ Juan.

Tanya R.

10/06/2017 12:00:00 SA

We recently replaced our traditional water heater with a tankless. Juan and Josh did an excellent job. We also had Juan address a leaking toilet, install a new toilet in another location and fix some piping in the garage. He knows what he is doing and he explained everything to us. We will definitely continue to call on Mark and Juan for any plumbing concerns that arise. Thank you for your excellent service!

Preston A.

10/01/2017 12:00:00 SA

I emailed Magna through their website fairly late at night and got a call first thing in the morning (from Mark, I think). I suspected an issue with my tankless hot water heater, for which Magna is a certified servicer. Mark immediately and accurately diagnosed my issue as a misbehaving shower valve, which I was able to fix myself. I asked if I should have him come out for routine maintenance on the heater and, after a few questions, he assured me that wasn't necessary. Could have sold me on unnecessary services, but didn't, and knew his stuff. I'll definitely be calling Magna if I ever do have an issue with my heater.

Yvette S.

7/26/2022

HORRIBLE ! Worst service in all ORANGE COUNTY .
The owner is a fraud ! Substandard work ethic , unreliable No accountability . REPORTING THE COMPANY TO SEARS HOME WARRANTY SERVICES .
Tech came out to fix my sink . Only to have accidentally loosened my garbage disposal.
Causing a leak . He also scratched my granite .
The tech was apologetic ( CEASER ) .
However , the audacity of the companies owner OMG!
To say the scratch was previously there ,
And to never even look at the water damage !
The company needs to be taken off as a contractor for SEARS HOME WARRANTY SERVICES .
The technician even complained , his employee !
When he has to go out for follow up services he does not get paid !
SORRY MAGNA PLUMBING YOUR OWN WORKERS THINK YOU SUCK ! See pictures and text !

Sue H.

01/07/2016 12:00:00 SA

Magna Plumbing came out to replace a leaking water heater through our home warranty. That water heater continued to have problems and they worked hard to make sure it was replaced and were always on time and very communicative! Thank you, Mark and team!

Kristine S.

6/13/2017

I have had the most pleasant plumber named Juan on a number of occasions. We have had clogged drains, broken toilets, a dead garbage disposal and a water heater that needed a new heating unit. Every single time, Juan came in with a big smile, went straight to work and was finished quickly.

Jan T.

2/18/2022

I requested the price quote to replace a tankless water heater for the exterior wall, Magna Plumbing price was the lowest and they were able to come the next day morning. The installation was done professional.
I also asked him do another job since he's at the house, to change a clogged pipe of the dishwasher.
I'm happy with the service and would recommend this company. Will rehire if needed in the future.

Leo J.

01/03/2022 12:00:00 SA

PRV was leaking at the locknut, figured it may be time to change. I was referred to Mark (Owner) at Magna thru a real estate buddy of mine. Parts/labor quote came to $875. I thought that was kind of high, but these days I really don't have a clue as to the average cost of this type of repair. I didn't feel like obtaining other bids, so I authorized the repair.
Appointment was made for 1/3/22 at between 0900-1000 hrs. Josh was here a little past 0900, job was completed by 0945! Josh was personable, clean and provided prompt, courteous service.
I will definitely use this company for any future plumbing repairs!

Jim C.

3/31/2023

Cesar's excellent fast efficient hard work is greatly appreciated. He went above and beyond to make sure the job was done right. Didn't hesitate to take our bathroom sink countertop completely apart to replace old piping and clear drain thoroughly. Thank you Cesar and Magna Plumbing.

Roberto R.

7/20/2018

Cesar was awesome. Completed the job on time and was super helpful in explaining the technical aspects of the plumbing and gas lines in my home. Magna Plumbing will be saved in my list of contact for future reference and remodel projects.

Cindi M.

4/23/2018

My tankless water heater died and I started getting estimates for a new one. First plumber I called wanted $3300.00 for a new Noritz unit. I thought that was really high, so I called another plumber that I found on the Noritz website. This guy quoted me $4700.00!!!
I went back to the Noritz website and found Magna Plumbing, who is a certified Noritz installer. Mark, the owner, responded immediately to my call, and the next morning presented me with a few different options for Noritz units. All of his options were under $2000.
His guys arrived right on time, and they were extremely courteous and professional. they completed the job in about two hours and the hot water was flowing again.
I will continue to use Magna Plumbing as they got the job done for a fair price, quickly, and professionally.
Thank you for your great work, and for being so honest!
I highly recommend them.

Shehab H.

12/15/2017

Magna was assigned to work with me from my home owner insurance company. Mark called and scheduled an appointment and the technician, I believe his name was Juan, came to look at my water heater. Juan is very unprofessional and rude, he was literally yelling at me in my own house because he doesn't know why my water heater was making noise.

Mark seemed cool on the phone though, but he should really look into training his technicians on how to talk with customers. I wouldn't hire Magna or recommend them based on my experience with the technician.

Todd W.

2/28/2012

BEWARE: AVOID MAGNA AT ALL COSTS!!!

This company and their employees are worthless and I've been lied to and cheated by them multiple times. They've damaged my property without any compensation, have been a nightmare to deal with and you should avoid them like the plague!

Holly F.

05/06/2019 12:00:00 SA

This is the best plumber ever! They are so responsive and so helpful. Every time I call Mark he sends someone out to help me right away and they are so very professional and kind. All the technicians have gone out of there way to help me with my plumbing needs. Hands down best plumbing company ever!!!

Jennifer C.

9/20/2011

DO NOT USE THIS PLUMBING COMPANY!!!

I could probably go on for days talking about our TERRIBLE experience with these people, but I'll try to keep it short and sweet.

We had a slab leak, this company was sent to us by our home warranty company (also terrible). Two workers showed up (Juan and Eduardo) and proceeded to look for the source of the leak with a jackhammer. Not only did they make a mess, but their unsophisticated method ended up causing more damage, which we found two days later. They fixed it and charged $1360, 360 which was out of pocket for us.
Two days later, lo and behold, the same spot was wet again. Another leak, INCHES away. We called them back and once they visually inspected the area, they concluded it was not their fault and it had to be a different leak because it was a few inches away. If we wanted it fixed, we'd have to pay for a whole new repair. We called the owner, he was a jerk and didn't offer any kind of assistance.

We have since filed a complaint but they refuse to cooperate.

We will NEVER use these people again. And if you want to make a smart decision, don't use them either!!!

For further proof, check out this link!

ripoffreport.com/emergen…

William G.

03/03/2015 12:00:00 SA

I was searching for a company that was well informed about tankless water heaters. I spoke with Mark on the phone who had great knowledge on these type of heaters. Mark recommended the Noritz unit and quoted me with a price that included all of the install plus the unit. I love the install they provided because I can tell it was not going to be a basic one. There was absolutely no upselling or hidden charges. They also reinstalled my washer and dryer and a very small cost. We highly recommend this company and are very satisfied with the service and unit that was installed. Bill

Janis P.

2/18/2021

I was assigned Magna plumbing through my homeowners insurance. They had to replace leaking old piping under master bath sink and I purchased a brushed nickel widespread bath faucet set to replace the faucet which was also dripping (I was waiting until Covid case numbers improved, but then the underneath piping began to leak). They did a wonderful job. Arrived masked and were very neat and clean with their work. I was impressed. Had to wait an extra day for repairs, but it wasn't a problem.

STEVE E.

02/10/2019 12:00:00 SA

I've been using Magna Plumbing (Mark & Mac) for over 10 years and have been nothing but fully satisfied with their work and pricing! I bought my Norwitz through them and the price was great. I also used them recently on two major jobs, involving removing old valves from behind Corian walls and sweating in new valve bodies, both jobs done skillfully and professionally. I highly recommend them...!

Franco L.

2/20/2013

I Had a slab leek from a hot water line under the foundation in my master bedroom. I thought something was up when my water and gas bill sky rocketed. Juan was great. He found the leak fast and was back first thing in the morning to fix the problem like it had never happened. Awesome and fast service.

Sarah M.

4/13/2022

Great service and prompt reply. Friendly and excellent service and install of tankless heater. Would hire again. Thank you!

K U.

03/01/2023 12:00:00 SA

Today Mr. CESAR (name of the person) came to fix my tub diverter water spout with a personal shower head. The plummer from a different company came before to fix it and he said he had to brake the wall and it was not possible because then the tile will need to be replaced also. He was not able to fix it.
Cesar the Plummer from Magna Pluming when he came just took his wrench and turned the tub water spout and said he needed to just come back after they ordered the spout. The plummer from the other company also said the water stopper for the tub could not be fixed either because it was all connected from the wall. Magna Pluming ordered the part and Cesar just unscrewed it and replaced it after they ordered the part. He left the area clean and took the time to explain. Very professional and had all the required tools. Was very careful to not scratch the hardware.
Mr. Mark is the gentleman that handles the calls when you request service. He was very polite and informed scheduling and when they got the parts. Excellent service from the time you call until the service is completed. Very reliable and responsible company. Will keep this company for other work to be done in the future. Thanks ver much Magna Plumning!!! You deserve 5 + stars

John H.

1/24/2018

Josh came by and was very unprofessional. I understand he might dont speak english very well but the attitude tells everything....

Will not use their service anymore. Take my $79 and get lost!!!

Mark E.

9/28/2015

These plumbers are fantastic.

I had a leaky sink with a broken trash disposal. Another plumber came in to assess it....did some tightening here and there, but did NOT fix the problem.

Magna plumbing came out, they saw that the disposal needed replacement and they took care of it in one swoop. Now its been several weeks and the sink/disposal work great without any issues. I'm so very appreciative of their work and expertise. Stick with Magna and you won't be dissapointed!

They are my go to plumbers now.

Mark

Lydia S.

12/01/2022 12:00:00 SA

Recommend by my Home Protection plan, they are very responsive - which is one BIG thing when you need an experienced plumber!! :-D Experienced, fair and reasonable folks . Go, Team!

Cheryl T.

12/16/2019

Magna Plumbing was recommended by our home warranty company for a sink disposal replacement. I was going to do the installation myself, but Amazon sent a used disposal - the parts were in a ziplock baggie! So I decided to use our home warranty plan, who recommended Magna Plumbing. Mark, the owner, was very nice and promptly called to schedule the appointment. I am so glad that Cesar did the installation! A couple of the bolts were frozen, and it would have been impossible for me to do it myself. Cesar was really nice, professional, and taught me a few important plumbing tips, like using plumbers putty that is made specifically for stainless steel sinks. I highly recommend Magna Plumbing and enjoyed working with Cesar and Mark.

Teri M.

1/23/2023

We had difficulty getting hot water after our last routine service for our tankless water heater. We did get a return visit from the same technician. He blamed our water conditioning system. Turns out the generic filter he installed was defective and clogged the system. Magna plumbing refused to even reimburse us for the service call and wouldn't respond to our repeated emails. Technician even tried to get us to purchase another tankless system. We ended up installing a hybrid water heater instead.

Kawai M.

08/09/2019 12:00:00 SA

Mark, Stan, & Josh were a dream team to work with! They listen & work with integrity, understanding, & confidence. Got a tankless water heater replacement, whole-home filter installation, & some minor valve adjustments in half a day & at half the cost of other quotes. If your home has plumbing needs, these are ya boiz.

Lakshmi R.

2/15/2023

Magna Plumbing was great in handling my plumbing issue. I had an old toilet that wasn't shutting off on it's own. I got in touch with Mark and Josh in Magna Plumbing through my home warranty company. Josh visited to inspect and told me that my toilet had to be replaced because it was too old to fix. To top it, the size was outdated. Magna ordered a replacement toilet for me, which took a while because of the old model. Josh and Ron promptly came and installed the new toilet, when the order arrived, and they did a perfect job. I am extremely pleased with their work, communication and the outcome. I highly recommend them.

Sandy B.

06/01/2016 12:00:00 SA

I found them on the Noritz web site, and emailed them on Memorial weekend. On Tuesday morning they called me and were at the home the same day. I am happy and will call them a second time if ever needed.

Heather C.

04/06/2015 12:00:00 SA

We have a tankless Noritz water heater and for whatever reason the heating mechanism went out. We did some research online & read the manual with no avail. We called Noritz to try & find a local servicer, which we found; however, after only speaking with the tech over the phone he already quoted that it would cost $450. We were dissatisfied as you can imagine. Then we called Magna Plumbing, who were very knowledgeable & informative about the water heater. After a couple of troubleshooting suggestions made by one of the reps, my husband was able to fix the problem! We are so thankful for the helpful service of Magna Plumbing & hope you think of them first the next time you need help in any plumbing situation.

Jennifer A.

4/29/2023

Magna was sent out by our home warranty to repair a leak under our kitchen.

Upon initial interaction, our tech was great and friendly.
As he was able to determine the problem and run to Home Depot to repair. As he was making the repairs, he got frustrated and seemed to be more annoyed with us.

After we fixed it, our reverse osmosis did not work. I had contracted the owner and was able to determine that a mistake was made and he rectified the situation for me. The owner was quick with his communication which was great.

It's inconvenient but I do appreciate when business owners take action for mistakes as they do happen occasionally.

Jason F.

03/05/2015 12:00:00 SA

Magna plumbing and Mark did an amazing job installing my tankless system. I would recommend them to anyone. Thanks guys!

Cathy N.

3/28/2020

Magna Plumbing was the company my home warranty sent to us when I made a claim for a broken water heater. They came out within a couple of hours of me contacting the warranty company, handled the claim and replaced my water heater quickly. They were very quick to respond, answered all of my questions, did a great installation job and pricing was very fair. We had to pay for the code updates. The two gentlemen that came out were both highly experienced plumbers. I have already had them out to do non warranty covered work on another house and will continue to use them as needed. I highly recommend this company.

Holly K.

6/29/2017

We had a terrific experience from start to finish. We initially thought we wanted the tankless water heater. Mark was honest (which is hard to find these days) and showed us the unique challenges we would face and extra costs due to the configuration of our garage in order to have the tankless. So we decided to just replace our leaking water heater with a regular water heater. We are so pleased with the installation of our new water heater. They had a great attitude, making sure everything was cleaned up. Job well done.

Marc D.

9/29/2021

Before my insurance company referred me to Magna Plumbing, I had 2 HORRIBLE experiences with Drainco and 1 Stop plumbing! Being im a senior citizen and handicapped, Magna and their employee Cesar helped me out tremendously with listening to my concerns and fixing my shower leak immediately! Mark also helped me out a lot during this process too. I appreciate the outstanding customer service both men provided and would highly recommend them to any friends or family!

Rick T.

4/23/2018

Had some misunderstandings with the on site technician on how things were being charged. The owner Mark contacted me directly later to explain in detail of the entire process and what happened on the job site. It's always good to see the owner of the company reach out to the customer trying to resolve issues.

Mark C.

12/29/2014

I didn't give them a chance. As soon as the guy got here he was up selling me. Then when I told him to leave he tried to collect $39.00 for the service call. I was not in the mood for this I warned the owner I was skeptical because of the reviews I saw he assured me that they were not accurate.

Dennis L.

2/19/2019

Reliable and honest. They replaced our water heater and hot water recirculating pump. I recommended them to our neighbor who also had a water heater replaced. Another friend used them and loves their work. He told me that after the work was done, they told my friend that it would be $100 less than what was originally quoted. Very honest people. I would definitely recommend them and they are my go to plumbing company.

Doug J.

12/06/2015 12:00:00 SA

I called for help with a blown hot water heater and they said they did not do work in Sunday's and hung up on me as I asked for a possible referral. I am a FORMER customer that will NOT be calling them again.