This review is based on initial work in July 2021 and follow up work in April 2022.
Responsiveness (Owner and office personnel)- 5: I was on a time crunch to submit an architectural review for the HOA board to approve. Keith, the business owner arrived the morning after my initial YELP request. I had their quote in ample time for the HOA meeting. Corine is always good about returning calls, emails, providing/updating quotes and schedule updates.
Speed of Service (Workers) - 5: Workers show up on time, on schedule. The only time they took a break is when I treated them to lunch. Apparently, the crew just powers through without eating, or maybe just a protein bar. Can't be healthy, but hey, once you're in the zone, it's easier to get the work done.
Quality of Work - 4: Had it not been for the slight hiccup with the HVAC electronical wire, the HG Team would have had a 5 rating. I had them replace some electrical outlets, install an exhaust for the bathroom, and the HVAC.
Attention to detail - 4: Workers always wear booties when indoors and are conscious of keeping your home clean. The worker today who corrected the electronical wire issue knew to use hand tools while I was on a conference call (the HVAC is right outside my bedroom door). I didn't have to ask him to, he just knew to keep the noise to a minimum.
Cost - 4: Not the cheapest, but you don't want cheap contractors doing a cheap job. You want the greatest value for your money. As a homeowner, you want to be sure that the job is done well so you don't have to think about the improvement for 5, 10, 15 years down the road.
Likeability & entertainment value - 5: HG has a good crew. Cole, Andrew, Joey, and Robert all worked at my condo. Very likeable and understood the work. At the time, it was Joey's 1st or 2nd week on the job. He kept zapping himself switching out the electrical outlets. He learned the hard way (at least four times), which wires not to touch. Was nice seeing Cole mentor Joey. I tried my best not to get in their way, but as a curious individual I did ask several questions, especially for the HVAC so I understood the system and can reasonably explain if I were to sell or rent my Condo in the future.
If you're looking for a discount contractor, look elsewhere. After my July install, I did recommend two of my neighbors. If you're in Seagate Colony HOA in Aliso Viejo, HG knows what our units need. My initial disappointment with the electrical wire was addressed which is why, overall HG deserves high marks.