Being new to an area doesn't help when looking for reliable services, so sometimes you just have to take a chance at what you think is the right choice. I wasn't happy with the first plumbing service after being charged what I thought was WAY too much for a small and quick job, so I decided to find a different option for when I needed it in the future. This time, I really did my homework and found Gary's Plumbing through Yelp and other references. I have never felt the urge to write a review on a service provider until now, but Gary and his son deserve my five stars and then some.
Since we moved into the area in 2012, we've relied on Gary numerous times for jobs big and small. Besides the repairing of leaky pipes, faucets or toilets, Gary's friendly customer service approach shined when he was able to advise us on our options for bigger jobs, including the different options we had for installing a back-up sump pump. Gary provided us with easy-to-understand information which helped us make an informed decision of going with a water-powered sump pump. That was a decision that we will never regret, because literally three days later, we were without power for two days. With a battery-powered sump pump, we could have been at risk for that failing if the battery ran down, but instead the pump worked like a charm and we had no worries at all.
With this terrible winter of 2014, Gary has been extremely responsive in emergency situations such coming out to fix our blown pipe over our garage. He has been busy this winter fixing many similar situations like ours, surely working overtime, but despite that he always greets us with a smile on his face and makes us feel like we are his most important customer.
If you are looking to find a reputable plumber who puts the customer first over making a quick buck, I really recommend that you give Gary a call. You WON'T be disappointed. Oh, and that goes for his prices too. I wish all businesses and contractors in the services industry were like Gary.
P.S. For the two of you who have had bad luck with the answering service and long rings during off hours, I will say that on one occasion it has taken longer than normal for them to pick up, but at that point I already knew I wouldn't go to anyone else, so I just waited until they answered. I've never had them put me on hold, that's unusual. I'd suggest trying again in a few minutes, as frustrating as that may sound -- he really is worth it. I haven't run into that situation regularly though (and unfortunately with the plumbing issues I've had this winter, I've had to call him a lot). I would let him know if you do run into that challenge though, I'm sure he would appreciate the feedback. You can also go to his website where he has an email link: garysplumbingnow.com.