My conclusion after two meetings with Mike. Basically, he's a really good person. As a homeowner, you do have a general sense of what needs to be fixed today v. maybe wait a little. My water heater was one of those on my radar when one day, no hot water. Long ago, a plumber friend of mine showed me how to reignite the pilot light, so I was familiar with the process, and it wasn't turning on. Took cold showers for 2 or 3 days. I did a yelp search, and a few plumbers came by for a quote. Mike was prompt, responsive and was able to get the light going again. This was early September 2021. A few weeks ago (early April 2022), a neighbor advised that one of the outside pipes was constantly dripping. I was semi wondering if this was an HOA issue, or my issue, or my downstairs neighbor issue. I am also unsure if this is the kitchen sink, dishwasher, shower... etc. My mental bias... water heater. I reached back out to Mike from my previous search, scheduled on a day/time when my neighbor and I were both home. Turns out it's my downstairs neighbors TMP sensor (relief valve, something or other). Awesome! Happy to know it's not my leak. I paid the nominal service fee, and the downstairs landlord will contact Mike directly to discuss. What I appreciate is that I was not pressured to change out my working-for-now water heater and his prices are extremely reasonable. Mike taught me what to look for and will be first on my list when the replacement will eventually take place. Hoping for later than sooner.