Vanessa M.

8/25/2015

Highly recommend Courtesy Plumbing.

They are very reliable, polite, responsive, and reasonable in pricing.

Frank D.

6/13/2023

Just realized I left my review for Courtesy Plumbing under my original Yelp name that I never used. ( Shakin A).
Check it out and don't hesitate to call Courtesy Plumbing for any job big or small. I can't stress enough the professionalism I encountered from beginning to end of this plumbing process. From the front office to the boots on the ground. Just excellent!

Joan B.

06/07/2012 12:00:00 SA

Quick service. I called the company to diagnose a leak underneath the house, and the technician was out immediately the next day. Technician was professional, and the owner Jeff is helpful as well.

dann c.

05/02/2013 12:00:00 SA

Had to call these guys when I had an issue with my new condo. Previous owners had a new water heater installed years ago but never set up the emergency relief valve outflow pipe properly. The pipe literally just dumped water onto the floor. There was no drain, just the floor.

I discovered this when after just moving in, I bumped the valve on the top of the water heater and water started flowing out of the pipe onto the floor. I shut the valve but the water did not stop completely, there was still a pretty good drip. Discovering this pipe that just dumped everything onto the floor behind the heater left me flabbergasted. How the hell do you leave it like that. If the emergency valve did go, the place would have been flooded with the contents of the tank. This is a condo so there is no basement, this is the first floor right off the kitchen.

It was Friday evening and Brandon was able to come over. I felt bad it being a Friday night but this had to be fixed. In the time it took him to come over, the 1 gallon container I used to catch the dripping completely filled up and needed dumping.
Brandon was able to replace the valve that didn't seem to want to leave it's spot. He also drilled a new hole through the outer wall. This allowed the outflow pipe to be run to the outside to safely drain.

Work was completed in about 2hrs.

Brandon was great. Coming out on a Friday night when I'm sure most of use have fun in our plans or at least a relaxing evening. But the work needed to be done. Professional as always, competent and doing the work right. I continue to be satisfied with people and work of Courtesy Plumbers.

Anna S.

12/13/2016

We were stood up by a plumber who wanted to charge us thousands for replacing the pipes under our driveway. We waited all day too and decided to look for a second opinion. In comes Vinny and a pal. He was straight with us, no up selling and we fixed what we needed to be fixed. That did NOT include the clay pipes. He even played along when my toddler was playing hide and seek. They came two days after the inspection. I like the efficiency aspect as well. Ask for Vinny if you can. Got an awesome mustache.

Yoshi A.

02/08/2016 12:00:00 SA

I left a message Saturday morning(during business hours) to have someone come out to fix a leak. They never got back to me. They're lucky to get a single star.

Kyle K.

7/19/2014

I need a plumber and I needed one fast! Thanks to Courtesy Plumbers, they were able to schedule an inspection for a condo I was selling and Rick was awesome in quickly resolving my low water pressure issues and answering any other questions I had around the condo including water heater. Definitely, will use them again!

Barbara T.

4/29/2013

Once again Rick of Courtesy Plumbing did a great job--he was quick and thorough to solve my problems with eager enthusiasm. I appreciate his expertise and suggestions for after care. He is a real asset to this company and he actually had good things to say about the other plumbers of Courtesy Plumbing. He arrived on time and went straight to work. I shall continue to trust this company for all my plumbing needs. Many thanks!

Tim P.

01/09/2012 12:00:00 SA

There is really nothing worse than plumbing problems. I mean, how many of us normal people really know anything about water pipes, water lines, etc.? I sure as hell don't.

This past weekend, my toilet was clogged and everytime I would flush, take a shower, or turn the faucet on, water would come leaking out into my garage and stinking up my place. How is a bachelor like me going to bring some lady friends over when it smells like a dumpster? I was getting so frustrated when I couldn't fix it myself, it was like my house was on its period, yuck!

I turned to yelp for help and courtesy plumbers came up. They came very quickly, did their thing, and explained the problem. The price was magnificent, the workers were amazing and courteous, and top of that, they gave me a 10% yelp discount.

If you ever need plumbing help, do yourself a favor and call courtesy plumbers. Face it, there's things that you can do and things that you can't and should leave to the care of highly qualified professionals.

GREAT!

Luis E.

01/02/2018 12:00:00 SA

Tom from Courtesy responded to our home to repair a pipe damaged by a restoration company while they were doing demolition for a leak. Although the restoration company requested the plumbing service, they refused to pay the plumber to do the job once he was at our home. We were pressed for time as we had to leave town the next morning, even so, the restoration company refused to pay the plumber to do the repairs necessary to correct the damage their employees created. Seeing our time situation and limited options, Tom from Courtesy told us he would do the job for free and proceeded to do the job without expecting anything in return. He had witnessed the injustice and lack customer service the restoration company had shown us. Tom as a representative of Courtesy showed us that there are still great people out there working for honest companies that take pride in doing a good job and caring about their customers. THANK YOU TOM for restoring our faith. We will definitely put the good word out on your company

Elsa A.

04/12/2021 12:00:00 SA

loved that they showed us up on scheduling time and with a mask...Called talk to Bernie told her our need and she scheduled me for a free estimate right away same day but in evening . That was fine . When Rick arrived the plumber very profesional and wearing his mask and 6 feet apart . Looked at our water heater gave us a estimate and was very detailed about it .. Great guy very informative friendly curtíos ...Thank you for your service .. He is very professional and friendly ...5 star company I would highly recommend....

Jeffrey F.

04/08/2012 12:00:00 SA

I had a problem adjusting the water temperature in my shower and getting the water to drain properly. Rick called that morning to shorten the two-hour waiting window to a half-hour waiting window. He arrived promptly, quickly diagnosed the problems and instructed on what needed to be done, quoted the labor and parts, and got the job done in about a half hour.

Esmeralda S.

01/02/2022 12:00:00 SA

I was in need of a plumber Chris showed up to my house the same day and fixed my issue with my toilet and shower. The price was great. Thank you

David W.

2/16/2021

I am Realtor in Thousand Oaks and I had a home in escrow which needed plumbing leaks, sewer scope and a few other items. After getting confirmed appointments continually rescheduled i called Courtesy Plumbing. The buyers plumbing company they would have to hydro jet to scope the sewer line. Courtesy came and said the hydro jetting was absolutely not necessary. The cost from the other company was $550 to hydro jet. The fixed the leaks and scoped the sewer line without hydro jetting. The home is Covina so being onsite for me was difficult. This company did excellent and the communication was awesome. I rarely write a review but felt compelled to let anyone and everyone know how great they are. They positively never mentioned writing a review.

Bob H.

11/29/2011

Fantastic! Our water-pressure regulator broke and Rick came over the next day and did a great job replacing it. He was right on time for the appointment, the cost was the same as he quoted us, and he finished the job quickly and cleaned up. We've been looking for a plumber for years that provided this type of friendly and honest service - now we've found him! We highly recommend Rick and Courtesy Plumbers. Thank you!

Olympia A.

01/06/2012 12:00:00 SA

I am delighted to join the other Yelpers who have finally found a friendly, highly skilled and licensed plumbing company. Thanks to Tom's great work, my horrible leak (which had unsuccessfully been worked on by Charlie's Plumbing and Rooter Service but actually made worse, and I still had to pay for that) was fixed in 40 minutes for under the quoted price. In addition, he gave me a free written quote before doing the work that I could share with my landlord. This is the kind of company I support and I strongly recommend anyone looking for plumbing help to call. Thanks again Tom and to all of their competent and helpful staff!

Elcio A.

2/24/2020

We called courtesy plumbing and with 5 minutes someone was here.
FRANK the technician was was polite professional and very knowledgeable when asking him questions. He did an outstanding jog , unclogging our shower and repairing our other toilet.
I highly recommend this company for any plumbing services.
I will give the company more stars if i could.
Thank you
Elcio and Debbie.

Grace R.

02/03/2015 12:00:00 SA

I called yesterday morning to have my slab leak checked out. I was told it was $275 for leak detection. Jason stopped by while I was at work and said he could't pinpoint the source of the leak so he recommended a reroute for $2150. I needed my floor fixed so I called to go ahead with the reroute, but was told that he couldn't come out until next Monday- 7 days later. I said that's too long. They then told me that he could come on Saturday - 5 days later. That's still too long to wait. So, I was back to where I started from before I called them. No fix and my leak is still there somewhere... I'm $275 lighter and I wasted one day. I got another estimate for $1050 from another plumber - half the price I was quoted and they will come out tomorrow.

This is my own fault for not shopping around. I totally regret calling them.

Corina C.

07/07/2018 12:00:00 SA

We had issues with our main shutoff valve and needed to get it replaced. We called Courtesy Plumbers and set up for them to come out first thing in the morning for a quote. Rick came out early in the morning, we liked the quote and asked if it could be done today, and he said yes. He got straight to work, he explained step by step what he was doing, gave us plumbing tips for our home, finished in a timely manner, and was very clean. We definitely recommend Courtesy!

Arran A.

9/18/2012

We had them out to install a water heater on 9/12 and the tech was awesome. They had decent rates (about half of what we were quoted by the smell good plumber) and were very efficient. We'll definitely be using them again.

Lisa H.

12/02/2013 12:00:00 SA

After reading the reviews we decided to use courtesy plumbing in Covina. They were great from start to finish and we will use them again in the future.

AC D.

03/12/2012 12:00:00 SA

We called based on Yelp reviews (thanks, everyone!) and the nicest person showed up, handled the problem quickly and well, and exceeded expectations, absolutely. Just hearing one end of the call to the customer service line at Moen was worth the price of admission.

Vic c.

05/10/2021 12:00:00 SA

I had a crisis on my hands today- my bathroom drain crumbled right before my eyes. This drain was installed by me 28 years ago. Well needless to say the new stuff didn't work with the old stuff and the pipe broke at the wall. I thought I was a gonner. I called Courtesy Plumbing and the nice woman on the phone told me she could get someone to give me an estimate between 3 and 6pm- GREAT! Aaron showed up right at 3-wow- I told him what I did and what happened- I waited for the worse- He looked at me and said No problem I got the parts in my truck want to get'erdun? OH HELL YEAH. It took him longer to write up my receipt than to repair and install my drain. He was quick, efficient, professional and did the job at great price. I highly recommend these guys. Thanks Aaron.

Lee D.

10/06/2014 12:00:00 SA

I was desperate and took a chance on Googling and Yelping a plumber. I was very skeptical of all the 5 star reviews, esp all the 1 Review posters.

My downstairs restroom starting spewing water and waste when my husband was using the toilet upstairs. Our townhouse complex has had issues in the past with the main line for all the units.

After removing the stucco over the outside outlet and several attempts at snaking it ourselves, we gave up and tried to find anyone that could come on a Sunday at 6pm.

I called the number and left a voice mail and got a callback in 10 minutes. It's like a triage service. You call he main number and they'll coordinate with their staff of plumbers on shift or on-call.

Dustin was my plumber and was able to get to me in less than an hour. I live in Monrovia. He brought in an industrial snake that weighed 400lbs. It was quick. He ran it, removed the clog (grease, eww) Gave us recommendations and $130 later was gone.

Some reviews mentioned a Yelp referral discount, but I don't think it exists. They were upfront about the price over the phone ($130 for snaking up to 50 ft and $1 for each extra foot). I don't agree with the $1 per extra foot. It should just be a flat fee for snaking. I also felt like it was still pretty high for less than 20 min of work, which most of the 20 min was getting the snake into my backyard.

Overall, it was worth it because it was late on a Sunday.

Accepts Credit Cards. They jot down your card info at your home.

Carol A.

12/09/2015 12:00:00 SA

Highly recommend Courtesy Plumbing. The team of Sean and Frank are reliable, polite , responsive and reasonable in their pricing. Would use them again for other plumbing problem.

Kimo G.

1/15/2012

We are new home owners and are not very handy and had a small but inconvenient plumbing issue. We contacted various plumbers and with out fully knowing the issue they quoted us a standard rate. We contacted Courtesy plumbing and left a message on their voice mail. They called us back within 10 minutes and told us they would look at it and give us a free estimate. I really appreciated them taking a personal interest in looking at our issue before they quoted us. Once the person came to our house he lived up to the company name, he was courteous and told us exactly what we needed. He was friendly and had a good attitude even though he had been working since 4 am that morning. He quoted us less than the standard rate others were giving us over the telephone. He completed the work fast and efficiently, during which time he provided helpful tips that could help other plumbing issues in the future. We ended up paying less than the quoted amount because he gave us a discount for mentioning we found his services in yelp. Overall experience was as good as it gets. Would contact Courtesy Plumbing for future plumbing needs.

Cynthia N.

09/08/2021 12:00:00 SA

I'm the caregiver to an adult who is developmentally challenged. On a Sunday night the water heater which is on the second floor of his condo busted and water was gushing through the ceiling. Getting this taken cared of was the number one priority. I called the emergency number and they sent Cory out to make sure everything was shut off. He checked to make sure all water was shut off and ready for the removal of the old water heater and replacement of the new one on Monday. Cory was really nice. They worked quickly on Monday when they returned and removed the old water heater and installed the new one. I'm very thankful for how quickly they responded. Thank you so much.
Cindy R. and BJ C.

David L.

11/08/2022 12:00:00 SA

Been using Courtesy Plumbing for over 10 years & they always come through for me ! Reported 3 issues yesterday morning & they came out before noon to fix them, rain & all ! No hidden charges either. Everything is above board with these folks. When you're a landlord you need contractors you can depend on & I can depend on Courtesy Plumbing. Thx for your help yesterday ! Best, David

Dean N.

10/09/2017 12:00:00 SA

Very good service over all. The Plummer tech's Jeff and Sean were professional, fast and very nice. They did go over the service window by a few hours but dispatch called me several times to keep me updated on the status. They will give the $20 discount with out buying through yelp which is convenient.

Kevin J.

02/04/2022 12:00:00 SA

Courtesy plumbing changed my whole attitude towards hiring help . Frank and Cory are the two plumbers we dealt with and they were very honest, very nice, and very reasonable . I would have no problem using Courtesy again or recommending them . They also help with remodels which we hope to get done soon.

Sergio C.

02/11/2020 12:00:00 SA

I have used Courtesy Plumbing several times over the last year. Their staff are extremely helpful and do not price gouge you. They are always on time, respond quickly, and are friendly. Courtesy Plumbing is definitely on my preferred list of plumbers in the area.

Annie L.

12/05/2020 12:00:00 SA

Note: this is a review regarding their customer service/communication. I did not end up using this company due to the lack of proper communication so cannot comment on the quality of their plumbing work.

Reached out to this company for a water softener installation quote. They were one of the companies with experience installing the Pelican water system and they had good reviews so I figured I would call and ask. The woman who picks up the phone (I believe her name is Tess) was very kind & helpful, but the rest of the communication with the process was very broken and lacking.

First, I was told someone would come out to my property to give me a quote between a specified time frame. I made sure to be home during this 4 hour window. Nobody arrived so I called the main line and they said that Cory would be coming. Cory never came and instead called me while he was driving to discuss things over the phone (there was so much background noise I could barely hear him at times). I canceled other commitments and appointments in order to be home during this time so this was already a turnoff.

Second, he asked me to send him an e-mail with photos of my yard and he would get back to me after the weekend. I waited a few days and received no response back. I called the office again and then Tess was able to get a hold of Cory and send me an estimate.

We finally got an agreement on the final price and I had a few questions for Cory so Tess said she would let Cory know and that he would call me back. I gave them a time frame for which I would be available, and again, no communication. I never received a call.

I'm sure this company is great and I had a good experience communicating with Tess, but I think they need to improve their internal communication. I had to call this company 3-4 times to follow-up on my own. In the end, I went with another company because I felt uneasy about the lack of communication and flakiness and how much follow-up work I had to do. I figured that would not be something I would want to deal with in installing a system that costs multiple thousands of dollars.

Veronica M.

02/01/2012 12:00:00 SA

A friend accidentally flushed her cell phone down our toilet over the weekend and so I needed a plumber quickly on a Sunday. I looked up a plumber on Yelp and I came across Courtesy Plumbers. I read through their great reviews and decided to give them a call. Cory came out and within an hour he had removed the toilet and had managed to get the phone out of the toilet trap. He reinstalled our toilet and clean up the work area....all within an hour! I received excellent service from this company and also found their job cost very reasonable. I am happy to say that I have found our new plumbing company. I highly recommend them!

Mina H.

5/13/2014

Came home at lunch break and found my backyard was flooded. We just moved to the neighborhood not too long ago so we didn't have a regular plumber to call. Yelped plumbers in the area and this is the first place that answered my call. They quickly took my info and sent someone over within an hour! Maurice came with everything that was needed. He changed the copper pipe and the T&P valve. It took a bit longer because our pipes are located in a very awkward spot. He was very patient and professional to get everything fixed as quickly as possible. Will definitely call this place again in the future.

Breanne R.

4/24/2012

Definitely deserves 5 stars! Our kitchen sink was plugged & living with woman, no one could seem to get it unplugged. I yelped really quick a plumbing service & instantly was drawn to courtesy plumbers because they had a ton of great reviews only. I usually hate yelling services but I was in desperate need bc the kitchen sink looked disgusting! I called and within 1 hour exactly our plumber cory, who was very kind, had come, fixed the problem & left. On top of that I was originally quoted 110$ over the phone however Cory advised me that because I found then through yelp I got 10% off. That was very nice and unexpected. Ill definitely be calling courtesy plumbers again, you just got yourself a new happy customer :)

P J.

9/18/2011

We had a basic kitchen drain clog backing up the sink. Looked up Mike Diamond since I heard so many ads and fixed pricing. Saw the 1-2 star reviews and then did some yelping and found these guys. Sean returned my call promptly, came out on a Sunday within a couple of hours of my call and fixed the problem in a few minutes. Price was better than those other guys. I had also called RotoRooter but they wanted to charge me some ridiculous fee just to come out and take a look on a Sunday. Wouldn't even give me a price on the phone. Sean told me the price upfront after listening to my problem over the phone and did not cook up any extra fees for sunday or any other reason. This was my first ever homeowner experience with a plumber and my job was simple but I'm very satisfied and will not hesitate to use them in the future.

Chris S.

08/06/2011 12:00:00 SA

Had a clog in our bathroom. They answered the phone quickly, provided pricing, and made an appointment. They arrived on time, ready to work. The drain was cleared quickly, without making a mess. The price was the same as quoted. This was a great experience. Everyone I dealt with was polite & professional. I will definitely use them again.

D L.

7/28/2014

3.5 stars. Did the job we asked for and provided estimates for future jobs that we might need done around the house. Overall efficient.

Janice K.

5/25/2013

Courtesy Plumbers came as promised between the set time they promised, then quickly got started to fix the problem. Was very courteous and the plumber was knowledgeable. He recommended a hydrojet (?) to flush out the buildup in the near future, but it was not a hard sales. They are 24/7 as well, so if you have problems on the weekends, they said they won't charge extra for those days except on special holidays. Great company! I enjoy supporting local businesses

Lonnie M.

11/30/2015

Courtesy Plumbing is an honest courteous company I've used several times I refer my friends and neighbors to them. I've used them as an emergency and as just regular wear and tear service. They are excellent.

Roger R.

04/11/2021 12:00:00 SA

These guys are always up front and honest. Never have to second guess what they say and do. I recommend them to anyone who asks me for a plumber.

Diana B.

11/10/2014 12:00:00 SA

There IS a reason for all of the 5 star reviews -- fast and efficient service. Aaron was polite and got right down to business. Our problem was fixed quickly -- you don't realize just how important working plumbing is until you have a problem! Would definitely recommend to friends and would use again if the need arose.

Patty A.

12/21/2011

Another great YELP find...! Thanks fellow Yelpers for pointing me in the direction of Courtesy Plumbers.

After having my shower valve brake on Monday, I called Courtesy Plumbing for a service quote. I called and requested an evening appointment to accommodate my work schedule and was nervously waiting to hear that they would not be able to accommodate or that it would cost much more to have someone come after 5pm. Well, neither one of those two things happened so I was pleased that we were off to a good start.

From the moment Tom (the tech) arrived, he was friendly, polite and very thorough in his evaluation of the problem. He explaining what needed to be replaced and even had the replacement parts in his van. He made the repair quickly, he tested the new shower valve and even made sure he cleaned up his work area after he was done working.

I was very impressed with the service provided by Courtesy Plumbing from beginning to end. I would highly recommend them and wouldn't hesitate to call on them for any other plumbing repairs.

Thank you Tom & Courtesy Plumbing.

Mark B.

10/18/2020

We've used Courtesy several times. They always arrive when they say they will, are clean, and affordable

Debbie R.

09/04/2011 12:00:00 SA

I recommended Courtesy Plumbing to a friend. She said she has never met a more courteous or honest plumber. I highly recommend Courtesy Plumbing to anyone who has plumbing needs.

Toni P.

3/31/2012

I found Courtesy Plumbing on YELP! So happy I did. They come out on Sundays!! Will do another review after they come out and fix my problem

Becca R.

3/21/2014

Called Courtesy Plumbers because I had a leak in my ceiling. Their super quick response was impressive - Rick arrived about 3 hours after I made the call. He was very courteous and knowledgeable and even passed the dog test. I don't trust anyone my dog doesn't like. Rick quickly found a pinhole leak and easily explained everything to me so I understood what the problem was and what was needed to repair it. I definitely learned something and feel smarter now - woohoo. The problem was minor and I probably could have found a handyman to repair the problem for less, but I don't feel cheated and am happy that I called Courtesy Plumbers because I know if was repaired correctly and there is a warranty on the work. Thanks Rick.

Yvonne M.

11/28/2014

Sean is awesome. Had plumbing problem that we thought would be costly. Sean came and did repair in less than an hour and his price was very reasonable. Quality of work was excellent. We will definitely use them again and highly recommend them.

Leonard P.

12/03/2011 12:00:00 SA

I've been using Courtesy for a few years now. From sewer line clean outs, repairs, and now new construction, Jeff at Courtesy has been fair, reasonably priced and honest. e.g., My mom's sewer line was slow. During a video inspection Jeff found a broken joint. He came up with a way to avoid damage to the driveway and fix the problem permanently. Her neighbor had a similar problem and paid almost twice the amount to fix the problem. For a recent addition to my house his bid was lower than others. His guys showed up and did the work without issue. I highly recommend Courtesy Plumbing.

Phil G.

06/07/2012 12:00:00 SA

Woke up this morning to find water in my garage from a leaking sink. When I called Coutersy Plumbers, the sent someone out immediately. Jason lived up to the high expectations set by the other reviews here on Yelp- prompt response, courteous and professional service, reasonable cost. Why is it so hard to find a general contractor that lives up to the same standards?

Bobby V.

01/07/2016 12:00:00 SA

Easy hassle free service! Had a clogged shower drain. Called early in the morning and they came out the same day. Dustin and his partner showed up and snaked it quick. In and out that fast. Pleasant gentlemen to deal with. Highly recommended.

KingAH W.

4/16/2020

Had some plumbing problems and called them . Jeff and Sean showed up on time and was courteous and professional in their craft. Explained their work and issues and gave the proper recommendations to get the best results. Did the camera process, cleared the blockage and even for a DVD of the pipes. Highly recommend their service!

Jason M.

01/12/2012 12:00:00 SA

WOW!! Tell your friends about Courtesy Plumbers!

I had a slow drain in the shower and tried to snake it myself a couple times to no avail. I tried the Drain-O stuff with no avail. I have a home warranty and they sent out a guy who told me I needed to have a main drain clean-out installed at the cost of $900+. He told me his snake was too big to do the small shower drain. I thought, heck with that maybe I will snake it again.

I was at my end and on a final ditch effort I looked on Yelp and saw all the great reviews for Courtesy Plumbers. I just wanted a second opinion before forking out the big bucks. The two guys that came out to the house were friendly and told my wife they would take care of this no problem. Less than 15 min later they snaked the drain and got it flowing again like new!

DON`T CALL ANYONE ELSE! I RECOMMEND THESE GUYS TO EVERYONE!

Daniel L.

05/02/2014 12:00:00 SA

Aaron did a great job. Knowledgable and professional. The price was fair, he was on time and clearing the drain went fast. Easy to make an appointment.

Adriana D.

10/15/2015

Courtesy Plumbers have been out to our house twice in the past few months. The first time was right after our wedding. My family planned a beautiful brunch after our big day and my mischievous 94 year old grandma kept putting coffee grounds down the sink, backing up our kitchen sink and dishwasher! Aaron came out the next day and got our drain cleared. He was professional and very kind! Aaron was out again today to check a toilet that has not been flushing. Of course it flushed perfectly find for him. Again, he was professional and kind. Aaron check the toilet and everything seems fine. He did not charge me which I am very grateful for. Courtesy Plumbers are great!!

Arleen F.

1/17/2016

We developed a leaking faucet a couple of months ago. My husband wanted to tackle the job but after looking at the faucet.....more than once, noticed that it is not just replacing a washer. So i waited....and waited....waited....for him to address it. Finally came to the realization that it was over his head. So i jumped on Yelp and found Courtesy Plumbers. Called on a Thursday and had an appt for Fri. The only down side is the 3 hour window that i was given....but i wasn't planning on going anywhere so meh! Thom showed up and was very polite. Showed him the leaky faucet. He gave me a quick estimate and said he even had the part in his truck. He would be in and out in 30 mins! Well, the best laid plans....he had to break a small part because it was frozen and it wouldn't unscrew. He said he was going to go and see if he could find the piece and possible finish job the next day. No prob! He left and returned within 20 mins....part in hand. Bada bing bada boom....the faucet leak is gone! Wrote him a check, done deal. He was very professional and my dog loved him. We even chatted dog for a bit. Would definitely call again if there is a need and recommend to anyone who may have a need. Great job Thom and Courtesy Plumbing!

S C.

12/13/2011

Great experience from start to finish. Excellent communication with office staff and technicians. Jason was thorough throughout the whole diagnosis and repair. He made sure I was clearly informed along the way as to my various options for resolving the issue and the approximate charges. Will use them again.

Mando M.

06/03/2020 12:00:00 SA

They did a sewer line inspection and provided me with a quote for a water heater and water pressure regulator replacement. They were punctual and did a very clean job. Excellent professional service.

Phil O.

4/23/2014

I found this company on Yelp and could not be happier with the experience. Cory, the gentleman who came to my house, was thorough, knowledgeable, and courteous. We had our main line snaked, a clog removed, and two sink stoppers replaced. The pricing was fair and Cory didn't try to push services on me. I've found my new plumbing company.

Cute Y.

8/24/2011

I had a leak from a pipe. They came out within the window time frame and called before they came.

Although, I mentioned I found them on YELP, I was charged $265. Seems a little pricey to me. The other reviewer got a 15% discount. But, my discount was the $80 fee for taking a look a look at the leak. The hole in the ceiling was cut very poorly. It would of been nice if he could of cut in a square position for easy patching.

I had to clean up after he left. It was a mess.

I gave them five stars for stopping the leak in less than 15 minutes.

Isis O.

8/15/2019

I started hearing vibrating pipes in my house and quickly went to yelp to find a plumber to come diagnose the issue. I called Courtesy Plumbing because of the large number of positive reviews. Thom came out the same day I called and gave me a free estimate. Within a couple days, Thom and a team were at my house resolving the issue. Thom was professional and explained the plumbing issue well. Thom and the team completed the work very quickly and cleanly. Even though they had to cut through my lawn, they returned it just like it was before. I'm very happy to have found a plumbing company that can be trusted to do the job well.

Jodi T.

9/20/2012

Ask for Sean!!

These guys are the most professional crew I've ever hired for my plumbing issues.

The pricing is very reasonable and the service was beyond my expectations.

Courtesy Plumbing definitely sets the bar... very high!!

Yvonne M.

11/25/2014

This rating is actually from Yvonne M. in Monterey Park. Finally! I found a plumber and plumbing company that is a forever keeper! Our toilet was running and also leaking at the water shut off valve (had to keep it off unless needed to flush). On November 24, I called Courtesy Plumbers at 7:30 am, and Aaron was here by 9:30 am. I have to say that beside being the most polite and sincere plumber I have ever met, Aaron was also the most professional, knowledgeable and impressive plumber we have ever had. He diagnosed the problem very quickly and was incredibly honest. We've had many plumbers throughout our 35 years in this old house and we've been scammed so many times. I know that this company is so highly rated because, as I can also vouch for them, they are trustworthy, and do exceedingly excellent work. Aaron actually went beyond what any other plumber that we've had has ever done, and also left every thing so clean. Courtesy Plumbers has acquired some life long, very, very happy and satisfied customers. Oh..great prices too!

Vladimir T.

10/20/2012

Plumbers are like mechanics, doctors, electricians and lawyers - it's really hard to find one that you trust. You have to trust that they know what they're doing, trust that they are being fair, and trust that they are professional. Most plumbing companies are marginal to bad, and choosing one of them is a costly mistake.

I've used Courtesy Plumbers twice (main line backup, burst water pipe) and each time Courtesy Plumbers have exceeded my expectations. They've listened to my concerns, told me about multiple solutions and the costs BEFORE starting, and always done the job right. And they clean up afterwards.

Plumbing issues are never cheap. But with Courtesy Plumbers, you'll know the price is fair, the service done right, and that the people are highly professional. I wouldn't use anyone else.
______________________

UPDATE [08/02/2013] - Since the last post we needed a main water line from the street repaired, The price quoted was far more competitive than others (including family friends), did some additional work at no charge, and worked with DWP to get part of the cost of the additional work covered. Clean, professional, timely, and yes.... courteous. Thanks Tom.

Brian K.

07/10/2011 12:00:00 SA

My brother and I have been doing DIY projects around the house, when we broke a copper pipe trying to replace the valve. Thankfully we had already shut off the main water supply, so we didn't have any crazy water damage. We didn't know what to do so we Googled around online to see if there was some type of easy DIY fix, but we found out that this was best left to the pros. My brother called up Courtesy Plumbers, and thankfully they responded.

From here on out, it was pretty simple. Jason came to our house and fixed it up while we stood and watched. Jason was very helpful, informative, and super nice! He cleaned up after the job, answered our other questions about plumbing (sprinkler valves), and even put back the lid on our main water supply box (without us asking him to!).

Jason and the rest of Courtesy Plumbers were just plain awesome. I don't think it can get any better than this!

Steve L.

12/01/2011 12:00:00 SA

Sean came in on the same day to unclog our kitchen drain, it was fast and quick, no fuss, no hassle! Did the job and on his way in an hour! Definitely a keeper! I think they only give out 10% Yelp discount nowadays (maybe just for small jobs).

Kathy G.

09/01/2016 12:00:00 SA

Awesome fast service they came to fix my kitchen sink clog within hours of me calling and great prices too! I will definitely use they again for my plumbing needs.

Heather S.

5/23/2012

Rick arrived same day and on time to install a valve for our gas hose and give us advice and estimates for numerous future repairs and projects on our new-to-us home. He was polite, timely, knowledgeable, and pleasant to work with. Customer service, attention to detail, and repair quality is top notch. I look forward to a long-term relationship with Courtesy Plumbing if each successive visit is this wonderful. All companies should treat their customers this well: this treatment earns a dedicated customer.

Joseph W.

09/10/2020 12:00:00 SA

Called Courtesy Plumbing regarding my hot water heater. Employee Tess was able to have a service tech come to my house during the morning hours. Service Tech Rick was assigned to check out my water heater, informed Rick the issues that I was having with the water heater ( I researched the issues ). Rick was able to get the repairs completed. I'm very satisfied with the overall experience that I had with Courtesy Plumbing.

Peter S.

03/04/2016 12:00:00 SA

Between Christmas and New years our water heater went out. We had guests and needed a quick fix. They were out right after lunch and completed the replacement by 5:00 pm for a fair price. Based on that experience I called them when our pool house main drain line backed up. They arrived on time, cleared the line and again charged a reasonable price. They are now my go to plumbers.

Tony W.

7/14/2023

I had my house re-piped and re-drained by Courtesy Plumbing. I originally wanted to fix multiple fixture issues around the house. My home was built in 1957 with original galvanized pipes and cast iron drains.

Cory advised me that attempting repairs on multiple fixtures might open up a can of worms and suggested that it's time for a re-pipe to PEX instead of wasting money trying to replace fixtures tied into old plumbing that's near the end of its life.

He sent out Express Air to test the demolition areas for asbestos. When the results were negative, the job was scheduled. Ed and a team of 3 other guys were sent and got started at 8 AM. Running both the new water line from the meter to the house and the re-pipe was completed the same day. I had water again by 3 PM.

When Ed was in the crawlspace, he said the cast iron drainage doesn't look like they have much life left, and advised me to change it out with ABS while the walls were already opened up. He showed me the main cleanout that ran down the middle of the entire house. It had a partial clog. I asked why not clear it? He said I run the risk of cracking the cast iron. I was convinced and agreed. Ed and his team came back out a second day and the re-drain was completed by that afternoon.

I got new fixtures for my bathtub and shower. All the u-traps under sinks got replaced. I got a new pop-up for one of my sinks at no extra cost. They dug down multiple feet to install an ABS pipe with a cleanout at a section of the main sewer line. I didn't have a cleanout there before and now I got one.

I'm fortunate to have a crawlspace where everything was accessible with minimal demolition. The house was designed where all the fixtures were easily accessible without demolishing bathtub and shower tiles. At the end of the job, they patched the demolition areas, and I only had to handle the repaint.

It was a job well done.

Emelyn B.

05/11/2016 12:00:00 SA

Had a problem with laundry valves technician Rick came with in less than an hour of my request. Great experienced using their service. Operator Savannah and technician Rick were courteous gave me tip to prevent same problem with the valve and hooked up my new washing machine. I'll be sure to keep Courtesy Plumbing on my A list.

Thanks Again!

Emelyn

Sal C.

9/21/2019

Outstanding work by Sean. He arrived on time, diagnose the problem and fixed the problem.

I have two plumbing issues one required a slight adjustment and the other required a new part. Sean was very honest about what was needed. A dishonest person could have BS me into believing I needed more work. Since I'm not a professional, I would have accepted more work/parts. On my last plumbing needs, I have a plumber who couldn't keep his word to save his life. Sean was the total opposite of my last plumber.

For my next plumbing needs, I know who to call. Without a doubt, I highly recommend Courtesy Plumbing. The office was quick to respond to my initial request, they were able to schedule within my schedule and their prices were very reasonable.

Fanny A.

11/18/2011

Tom was very helpful and knowledgable. He came out to my house in Diamond Bar yesterday and right on time. I had major water pipe leaking in the wall, and he knew exactly what to do and fixed it on the spot. Great job Tom, thanks.

Amelia S.

08/01/2023 12:00:00 SA

Richard and Andrew from Courtesy Plumbing came out to replace our old tankless water heater with a new one. During our estimate, Richard beat the price of a bid from a local competitor (thus earning our business). Richard and Andrew made the installation quick and painless. They were friendly, knowledgeable, and kindly explained what various parts of the new system do and how to change the settings on our new system. We have used Courtesy in the past for all of our plumbing needs and they never fail to provide sage advice, fair (and realistic) estimates, and speedy service.

Sampa C.

1/18/2016

Exchanging the water heater was way over what I expected... $1600 to have it replaced was a punch!

The service was done really fast and he delivered everything he promised and even helped exchange a shower head!

Shane C.

06/03/2014 12:00:00 SA

I had low water pressure outside the house and needed some additional fixtures replaced so I called Courtesy Plumbers at 7am when they opened. They sent Maurice to our house at 9:30am and the job was finished at around noon. Maurice was cordial and gave me a honest quote within 20 minutes. He told me what was needed and also what he would recommend without any sales pressure. I accepted his recommendations and the job was done efficiently.

Ali R.

4/25/2015

Called and scheduled an appointment. No show and no call at the scheduled appointment time. Hopefully the rest of the reviews are actually genuine, and my experience is an isolated incident of bad service / lack of professionalism.

Mark L.

09/02/2014 12:00:00 SA

We called Labor day night for a clogged toilet and received a call back in 20 minutes. 15 minutes after that, the tech, Dustin, called to say he was 5 minutes out. Dustin solved our problem and left the bathroom cleaner than when he arrived, all with a good attitude and a smile. Those other guys with the $99 special said they could get out the next day with an arrival window of 4 hours. While they Courtesy Plumbers will charge overtime for a holiday call (but not evenings or weekends), their excellent fast service is worth the minor additional cost. They are definitely our go-to plumbers for any future work.

Greg H.

8/27/2015

Great job Rick...part 2. The guy does great work. He put in a new water heater, yesterday, for our family and did a great job of keeping the mess to a minimum. As much as I like the guy, I'm hoping I don't see him for another 12-15 years!

Thanks again Rick!

Douglas C.

06/06/2014 12:00:00 SA

Had a water heater installed back in July 2013....service was fantastic
Today I had to shut the gas off and couldn't get the heater to ignite again. Called Courtesy plumbing and they immediately sent Rick over to help me out. He was extremely friendly and got my heater working again! Best part, he did not charge a dime! Tells you a lot about a Company that stands by their work, even though it was due to the manufacturer , not their fault. If you are looking for a company that will stand by its services and products, Courtesy Plumbing is the way to go!!
Great job to Rick for securing a life long loyal customer!!

Linda C.

11/06/2011 12:00:00 SA

I had a great experience with this company. We had a slab leak and needed some help pretty quickly. I turned to Yelp to see the ratings of plumbers in the area. Courtesy Plumbers was very responsive and I worked with Brandon remotely from Washington DC. He kept me up to date on the progress of the repairs and was very professional. I saw the repairs and the various places he had to check around the house and saw that he kept the work conditions in neat order.

Minh N.

12/27/2012

Had a clogged kitchen drain. Called at 4:30pm. Josh was there by 5:30pm. Done by 6. Amazing.

Is there a friendlier, more helpful and more competent plumber than Josh? I don't think so.

Andrew G.

8/17/2016

The gentleman who came to repair my shower was great! unfortunately he wasn't able to repair the shower because the issue had to do with my pipes and not the actual shower itself. My only complaint was that the bigger issue that needed to be addressed required a new guy to come and give a quote, he showed up but never actually sent me a quote. I would definitely use this service for smaller issues but am hesitant to have them fix a bigger issue because i never heard back from them.

Dan H.

2/15/2012

Came out the same day to take a look at the problem (at 5 pm no less)! Brandon did a thorough inspection but didn't have the equipment to fix the problem. Tom came out the next day and fixed the issue very quickly. Fixed a busted pipe and water heater.

Will ask them to do some large sewer pipe work for me. Very nice people too!

Brian C.

12/02/2011 12:00:00 SA

I had leaking ceiling and plumbing issue on my shower pipe. I called Courtesy Plumbing and they sent Tom on same day. Even with long drive, Tom came to our house at around 7pm, check out the ceiling and gave me his professional advice (I had mold issue). He gave me expert advice how to take step by step to get this done to clean up the mold with restoration company since I have a baby girl at home. Even with long drive, he spent his time to discuss the issue and provide me with free estimate and advice at evening time.

He came back 2 days later after mold clean up and did excellent job fixing up the shower pipe issue along with shower valve.

I hope I won't have any plumbing issue at home but if I do, I definitely will call Courtesy Plumbing again and ask for Tom.

Betsy S.

7/21/2016

Rick replaced our water heater this week. He was super friendly and efficient. Didn't even have to turn off our water to do it. Great service!

Dave L.

3/31/2012

I work out of town, and our laundry was draining very slow and the faucet dripped. So I had my wife call a plumber off line, she came up with Courtesy Plumbing. She was quoted a price, which was fine, and the Plumber showed up on time, this is where the problem started. The one plumber that came out could only do the stoppage, and the faucet had to be repaired by another plumber, which charged again. This was not quoted to my wife , but the invoice was paid., I didn't agree with the amount, and I call was made late at night, I had a call back with in a half an hour. Here is were it gets good!!!! Their customer service is A+, they refunded the difference in the amount with no fight, very polite, communication and was second to none, and I would use them again in a heart beat!!!!
Thanks
Dave L

Javier L.

1/16/2017

Vinny came by right away and took care of my problem! Helped with a backyard, underground leak. Professional, efficient, and knowledgeable! Thanks Courtesy Plumbing.

Mr. And Mrs. C.

10/23/2012

This is actually the second time we've used Courtesy Plumbers before writing this review. Each time Brandon came to the rescue we are happy of the quality of his work. Courtesy plumbers are consistent and very accommodating, one time we had a major clogged in the sewer line that we called around 7PM on a Sunday. We took the chance to call Courtesy Plumbers hoping they will pick-up, and sure enough it was worth taking that chance or else we will end up using our neighbors bathroom in the middle of the night or worst we will be force to dig some corner in our back yard ;) We sincerely THANK YOU for coming to our rescue again. Besides taking care of their business, they are also willing to take a look of other things we have some trouble with. For example a little leak here and there in our faucet, courtesy plumbers was kind enough to fix or tell us what we needed to do without any extra charge. We highly recommend this company to our friends and family. Please keep up the great work and service. the BEST of all, keep up your reasonable price!

Dan R.

11/27/2016

Update-
I had a sewer line break so I had Courtesy do the repair. They were prompt and fixed quickly but I got price gouged as other reviewers say. Beware. They quoted and charged $1900 for a job that took about 3 hours to complete with supplies that I'm certain couldnt have cost more than a few hundred dollars. I asked them for a breakdown of supplies and labor and they got defensive saying this is how much it would cost and that it would take all day. I needed an immediate fix so I felt stuck. Needless to say I won't be using them anymore.

Jessica E.

8/30/2017

My Mom and I were in a bind when the plumber we thought was coming cancelled. That same day I found Courtesy Plumbers here on Yelp and the gentleman that answered said he would be here within the hour! He showed up within 30 MINUTES. They were fast, efficient, and very professional. Thanks, Courtesy Plumbers for saving the day! I will definitely recommend you to friends and family!

Irene L.

12/05/2011 12:00:00 SA

I was shopping around to fix a shower spout that has fallen off at my parents house. I've got a range of quotes from $800 to $5000. With such a wide range, how do I even know who to believe. I always look on Yelp for restaurant advise, thougtht I would see if anyone posts reviews for plumbing company. Sure enough, Curtesy Plumbers came up with over 80 reviews versus other plumbing company with less than 10. I called for an estimate and Brandon came out on Saturday. He explained how he would fix the problem and gave us a price on the spot and offered to start on the job right away. We were comfortable with the the price and thought the solution he proposed made sense so we said to proceed with the repair.

Since Brandon was really professional and there were other things around the house needing attention, we ask him to fix other items as well. As time ran out to complete all the work, Brandon offered to come back on Sunday to finish the job with no extra cost. Now who has heard of a plumbing company working on a Sunday without charging extra.

Overall, we were happy with Brandon's work and his professional manner. I would recommend Courtesy Plumbers to others. Also, if you mention Yelp, you get 10% off the repair bill.

A.nita M.

5/24/2018

I had a plumbing emergency after 5pm yesterday. My neighbor had work done by Courtesy around 1 month ago and recommended them. I was concerned calling that late in the day but once I made my call Daniel was at my door in less than an hour. He was extremely polite and checked out the problem. He advised me of the price and I thought it was fair since it was overtime hours. Daniel was quite knowledgeable and explained what he was doing. He fixed the problem and was very neat. My husband had lots of questions and Daniel patiently answered them. I really liked his work and his manner. I would highly recommend him and did ask him for a few business cards to pass to my neighbors. Hopefully, I will not have more plumbing issues in near future BUT if I do I will call Courtesy and request Daniel.

Danny L.

1/13/2020

We needed work done on our shower handle and the work was done efficiently and well. He gave me honest answers before the work started so I knew what to expect and so there would be on surprises. After the work was done and he left, I realized that I had forgotten to ask the technician a leak at the kitchen sink. He happily came back and provided a recommendation for repairs. I will use Courtesy Plumbing in the future if needed and happily recommend them.

Aya L.

10/14/2014

We used Courtesy Plumbers three times for a back up in the shower, toilet and kitchen. Yes, a lot of back ups in this house... Every time we get a different guy, but they are all nice and showed up on time. What I liked is that all of them explained in detail what options I have and they tried to do the least expensive way before trying to do the other option. If he could snake from the sink or shower I would be the easiest and least expensive at $110 but it didn't work so he had to go up on the roof and access another way. This cost $240. But the back up is gone and I can use the bathroom so I'm happy. Also, I asked the guys to take off shoes to enter house and he made sure to put on a shoe cover every time he went in the house. I will keep using them for my plumbing needs.

BigBlue T.

02/09/2014 12:00:00 SA

Called several high rated yelp plumbers for quotes to camera a clogged sewer line that has been giving me problems. This was done Saturday morning around 930 am and Courtesy Plumbers were the only ones to answer the phone without me having to leave a message and them calling me back. Turns out their prices were very competitive, as in they were quoting me the same price as if I rented the camera system and scoped the sewer myself (prefer to do it yourself but at that price why not). I was quoted an arrival time between 10am-12noon for a location in Ontario. Cory showed up at 10:50 sharp and got right to work with a very friendly attitude (keep in mind they are located in Covina).

He confirmed my fears (root infestation) and was able to pinpoint the spot where the obstruction was located using the sonar tip, gave me an estimated depth, and provided me with a DVD containing the video of my sewer line so I could refer to it later if needed. He answered all my questions and debated with me if this root infestation was manageable or if I should rip it out and relay the pipe (which we both agreed was necessary).

Cory, knowing full well I intended to do the repair myself, even went so far as to offer me advice on which connections to use to properly repair my problem and suggested installing a 2nd washout for ease of access for future problems. He even offered to come back and camera the rest of the sewer line at a later date (many twists and turns in my lines made it impossible for the camera to get much farther past the root obstruction) and at a heavily discounted rate to boot!

Overall the service was exceptional! Cory was extremely helpful, patient, personable, and knowledgeable. Thanks to him I was able to confidently remedy this headache with minimum inconvenience and all at a very reasonable rate.

I cannot commend Courtesy Plumbers enough. Having contracted many different plumbers in my line of work, I have yet to meet one as capable, friendly, and fair as Courtesy Plumbing and will continue to use them for all my personal needs. (Unfortunately my business location is outside their coverage area or I would use them there too!!!)

Ben S.

12/31/2011

WE HAVE ROOTS IN OUR PIPES!!! OH NO!!!!
As a new home-owner, everything terrifies my bank acct. We called Courtesy based on their yelp reviews, and Jeff Taylor, the owner, arrived early with his son, and they began a long process of 'snaking' the roots in our pipes leading to the street... It wasn't going as well as Jeff thought that it should, so he called in his two brothers with this very high-tech camera equipment, and revealed just how bad my old-house's pipe were... As he was explaining what my house really needed, I felt a little wobbly, and he sensed my financial fear backing up like our toilet the day before...
Before I could even ask how much Jeff said, let us try one more time with a bigger snake, and hopefully that will buy us a few months without the major investment now. It worked, and we are so grateful. Jeff, his son John and his two brothers are true gentlemen, and I absolutely trust their opinion and expertise, and I can really appreciate how the handled this new home-owner with such careful professionalism!
Thank you, Mr. Taylor.

Dolores L.

12/17/2019

We had a terrible experience with Another company. Our shower continued to leak. Rick came out and gave my mom his honest opinion and was very transparent about what he thought the issue was. He fixed the leak. We will definitely use the company agAin. Thank you.

Kerry S.

8/23/2018

Called this company based off their reviews and I'm so glad I did. Aaron was here quicker than I expected and was absolutely great. Very professional and efficient. He was upfront and honest on what the problem could and couldnt be and what our options were. I will DEFINITELY use this company again if need be. I even called the company after he left to let them know what an awesome job Aaron did. I'm big on reviews and I hope my review will be the reason why someone else will go with this company as did I. Thank you again for your service Aaron

Evan M.

1/15/2019

I called them to fix a clogged toilet and shower drain, two separate blockages. Aaron showed up within a half hour. He cleared both drains, identified a root problem, removed the toilet and cut out the roots; all in about 45 minutes. He was friendly and courteous, and left no mess. Excellent customer service. Thank you, Aaron! And to the owners or Courtesy Plumbing, please know that Aaron is awesome.

Tony R.

07/06/2011 12:00:00 SA

We couldn't have asked for better!
Here's the story. It was 9:30pm. The toilets started leaking and the master bedroom shower backed up while my son was in the main bathroom taking a bath. After an hour of google and trying to figure out what's best I called two local plumbers.... Surprise surprise no calls back. My wife then turns to Yelp. She called and got Lewis who was very polite and said they would have someone out by 12am. Skeptical about what was going to happen I sat and waited. Sean arrived at 11:30pm. After a quick look at the situation, called for back up. Help arrived by 12:10 am and together they wrapped it up by 12:45am. Sean gave us great suggestions on how to prevent the problem and the cost didn't break the bank either! I will definitely be keeping their info on hand for ALL of our plumbing needs! Thanks Guys!

Ying Y.

1/18/2022

The owner of Courtesy Plumbing himself responded to our unique service call & did an excellent job of clearing out a tricky/stubborn toilet clog in the main line. Not only did they take the extra time needed to remedy the clog but also went above & beyond the call by going the extra mile in taking care of some other foreseen issues that would have come up if it didn't get handled then. Being the d.i.y person myself taking care of home issues, I'm glad Courtesy Plumbing was our 911 service provider for us assisting with a matter that I couldn't fix. Please note if in need of Emergency Medical Svcs. or Fire related emergencies please call 911 but if you have any Plumbing Repairs/Needs I highly recommend you call Courtesy Plumbing! :)

Paul R.

2/24/2014

I will start off with the scheduling experience because first impressions are important. The office staff was sensitive to my predicament (since all plumbing issues are an emergency) and said they would have someone at my house by the afternoon which was reasonable given the fact that I called late morning. A cancellation was to my benefit and a plumber arrived about ninety minutes after I called.

Tom was courteous and well trained. He laid drop cloths around the work area which is good to see. He pinpointed the source of my leak and made just one eight inch drywall cut. This was refreshing since I have talked with various companies during other plumbing emergencies or projects where they wanted to cut major sections of walls or ceilings when it didn't make sense to do so. I suggested installing a small access panel in case of future issues and Tom readily accommodated me.

The price was reasonable given the circumstances. I would recommend this company to anyone in need of emergency repairs. I am sure they would be just as good for non-emergency or project work.

Paul G.

2/16/2012

The plumber they sent to my house was courtesy and professional. AND on time. They weren't expensive and did not make a mess.. I would highly recommend this company

H.Y. O.

07/02/2011 12:00:00 SA

Courtesy Plumbers was actually the second company that we called. Our kitchen faucet had lost water pressure. My wife and I don't know much about plumbing so we initially found one in the yellow pages. The plumber came, checked a few things and concluded we needed copper pipes.

We had resigned to the fact that we would need to pay ~$5000 so I started looking online for a local plumber that does copper pipes. I called Courtesy Plumbers based on the Yelp reviews.

Brandon came in the morning as scheduled and also checked a few things with the faucet. But instead of recommending copper pipes, he said that our hose for our pull-out faucet had collapsed. He then called Delta customer service, explained that our faucet was still under warranty, and asked that a replacement hose be delivered to our house.

About a week later, the hose arrived. I called Courtesy Plumbers and Brandon came again to replace the hose. The water runs great and we're glad we didn't need the copper pipes. We appreciate the professionalism and integrity of Courtesy Plumbers. They saved us thousands of dollars.

James A.

7/29/2015

I contacted them in the morning and a few hours later they sent out a technician. The coordinator that took the call was extremely helpful and the technician gave me various options as to what was needed to run a water line for our new refrigerator. He walked me through every step of what he was doing and finished the job in great time. This company showed great professionalism and great knowledge for the business. I greatly appreciate their work and will use them moving forward.

phil l.

12/28/2022

We've used Courtesy Plumbing a few times over the years and they've always been quick to respond, courteous, and honest. Recently we had a leaking toilet that we had been wanting to replace. They said that the toilet they needed would have to be delivered, but they could do same day. I thought it would take all afternoon, but the parts were delivered within 30 minutes! I highly recommend these guys.

Cynthia R.

1/22/2021

We needed our toilet looked at because it was leaking water randomly. I was contacted the same day to schedule a technician to come out and check to see what the problem was. They sent Frank and he was the nicest guy! Very friendly and professional. We had to replace the whole thing and he was done within an hour. I highly recommend their services. We'll be using their pluming services for all our plumming needs.

Stan S.

01/09/2012 12:00:00 SA

I hardly write reviews as businesses generally perform within my personal range of acceptability so nothing extraordinary good or bad stands out. Every now and then a business breaks through the barriers of mediocrity to a degree that compels me to take the time to write a review. In this case, Courtesy Plumbers really stuck out in my mind as exceptional.

I called Courtesy Plumbers based on the numerous other glowing Yelp reviews. A tenant of mine in Pasadena informed me of an upstairs bathtub leak that started dripping through the light fixture downstairs. Needless to say that in addition to the leak itself there is the significant risk of secondary electrical problems if the leak was left unchecked.

Courtesy Plumbers accommodated to the restrictive scheduling of my tenants and Rick arrived promptly at the scheduled time. He diagnosed the problem methodically and carefully without tearing a hole in my ceiling unnecessarily, completed his work with an honest solution within the window of time that he had and did so without giving my tenants any angst. Rick called me after he was done with a full report letting me know what he found and what he did. This is even more exceptional considering that I was not present to oversee and inspect his work, but I had inspected the problem beforehand and his diagnosis matched what I suspected the problem to be. My tenants also gave me positive feedback after Rick finished his work.

I will definitely be entrusting Courtesy Plumbers with future work that I need to have done.

Etheleen T.

05/11/2021 12:00:00 SA

Highly recommended...We went thru 2 plumbers that were sent by our warranty. Both plumbers didn't do anything and had an attitude. Decided to looke for plumbers on our own. My husband called Courtesy Plumbers and within an hour they were in my house. Aaron and Frank assessed and fixed our pipe issue right away. They even gave us discount. Very friendly and professional. Thank you.

Derek M.

11/15/2011

We had a bunch of stuff needing to be fixed around the house and yard (toilet seal, re-piping under sink, sprinkler valves, regulator). Tom showed up on time, diagnosed all the problems and quoted a great price. Went much better than previous experience when I went through home warranty for a leak!

Erin M.

10/27/2012

I have crappy piping in my house and have had several problems that required a plumber. The first couple times I used a big name company whose ads I had heard on the radio. I was unhappy with their work, so I used Yelp and found Courtesy Plumbers. I've never used anyone else since, and never will. They are very polite (the plumber and the phone receptionist both), give a much shorter window so you won't have to waste half your day waiting and wondering what time they'll come, and they show up ON TIME! The quality of their work has always been excellent. Highly recommend!!

Paul E.

1/23/2019

I agree with some of the other reviews. The plumber that showed up seemed to be a sub-contractor. Roto-rootered a roof vent for $348. Probably should have asked PRIOR to the plumber calling another guy in etc. However, I would expect to be informed of the cost prior to calling the other plumber (as apparently it was a 2 man job). We had another clog in an exterior line, but the plumber said he had to go, but someone would call us Monday. No call on Monday, so I called them. Had some follow up questions and was told the owner would call me later that day. Never heard from them again.

Ps. If you use the Yelp Voucher, be prepared to print it out (rather than use on your phone as the voucher advertises). There are too many plumbers out there to choose from and I guess I expected stellar customer service and value rather than a big price tag and no follow through.

Nikki L.

12/13/2015

Well, I don't really know about all these 5 star reviews. Recently called for an estimate on the problem we had with no hot water in the master bathroom. With no real diagnoses, the guy wrote up an estimate of $1,000 plus parts to replace the entire shower valve inside wall of master bedroom. Had someone else opened up and adjusted the hot water valve and saved us over the $1,000 amount plus the headache of tearing down the wall. Job took less than half hour. So don't just go with the good reviews, make sure to get some kind of trusted handyman involved to save the cost of going for a big job for a lot of money and headache.

Shibby D.

9/28/2022

Courtesy is an appropriate word with these folks, they are professional, polite and respectful. I am a repeat customer with them for more years than I can remember. I am sure you can find some handyman to do the job for less, but you get what you pay for and these days everything is crazy expensive. I know and trust that the job will be completed, the right way, the first time. Enough said...

Brian N.

3/25/2020

If you are reading this review then you care about peoples past experience with a business. You can stop reading. You found the right Plumbers. I am a repeat customer, having had Courtesy install a water heater, gas line for a fireplace, a water main line replaced and a couple of drains cleared. Every time I am so happy I called Courtesy Plumbing.

Today I had the pleasure of working with Aaron who came out to clear my washing machine drain line. Aaron solved my problem quickly, wished good health to me and my family, and was on his way in under an hour. Seriously....I couldn't be happier.

Call Courtesy Plumbing. Not since Mario and Luigi have I been so happy with plumbers. You can thank me later.

Bill T.

2/25/2012

Called Courtesy Plumbers to our home for the second time and they again did a great job -I have owned my own business(TicketGiant.com) since 1988 and love it when some provided such great service.If you live in the San Gabriel Valley this is the Plumbers you should call everytime Thank you again Bill Tarozzi TicketGiant

Hendra N.

10/19/2013

We just got our water heater flushed today. Jason was very helpful. He gave us full explanation about what is wrong with our water heater. He didn't just maintain our water heater but also help us removing a stuck helicopter toy outside of our house. :)

Wayne T.

3/14/2015

Got a 11am-1pm appointment, plumber called around 12pm saying there was a problem with the car and our appointment got changed to 2pm-4pm. Fine, at 4:20pm there was still no plumber in sight so we had to call the office (the actual plumber always called with his number blocked so you can't contact him directly) but no one was answering the phone so we left a message. We finally got a call from from the plumber after 5pm and he was VERY RUDE on the phone when we asked when he will be here, he said it's hard to say because of the traffic and he said with an attitude Do you still want me to come or not? Of course we wanted you to come after wasting 6+ hours waiting at home for this rude plumber. When he finally showed up he gave us a quote of $220/hour to dig up the yard to locate a leak (not including the actually repair). I found another plumber from the yellow page the next day that showed up on time and fixed my problem! If you want courteous and prompt on time service from a plumber I suggest you look elsewhere!

Michelle Z.

12/21/2015

Last night we found that the main drain of our house was clogged. We called Courtesy Plumbing this morning, Jeff and Shawn came in this afternoon and quickly fixed it for us. They gave us some good advices too. Really saved our day! Excellent service, wonderful people. Highly recommended!

Cathy H.

11/10/2013 12:00:00 SA

You won't be sorry if you call these guys! We called because the kitchen sink wouldn't drain and we had already tried everything we could. Called them and they had 2 guys at our house in an hour (even though they quoted it wouldn't be till that afternoon). They were in and out in 30 min and gave us a couple tips to keep it from happening again. Best $110 we couldn've spent!

Philip J.

06/05/2011 12:00:00 SA

Plumbing service on Sunday...WOW!!! We had a slow draining kitchen sink that would back up after washing a few dishes. I found Courtesy Plumbers on Yelp and decided to call this morning (Sunday) and Sean was at my house within a few hours. Our pipes were full of grease and years of built up gunk. I decided on water-jetting for an additional cost, but received 15% off for mentioning Yelp. Sean was prompt, courteous, and most of all...an excellent plumber. I would definitely use them again and recommend them to all my friends.

L A.

9/29/2020

My go to plumbing service when I don't want to deal with a clog. Fast and professional service.

Leon H.

09/09/2013 12:00:00 SA

This is a neutral review. I got a quote but did not use their service. Just giving Yelpers a heads up.

I requested for a quote to install a water softener system at my home. Called, made an appointment, and technician showed up (on the later side of appointment time). So far so good. Explained to the technician what i wanted to do. We talked and discussed some options and details then said something that raised a red flag for me. He said I'm not sure how to install it but WE'LL LEARN TOGETHER WTH!!! Also quote was 25% higher then what I paid another plumber.

Elizabeth L.

2/21/2020

Just had a great experience with this vendor today. Rick from courtesy plumber helped me diagnose a bunch of small issues at my home.
He walked me through everything that he was doing and helped me learn about the plumbing of the house. He also troubleshoot several issues and wrote up an estimate for the work that I'd like to have done in the future. All of this in about 15 min! Fast, efficient, knowledgeable and respectful.
Enthusiastic five stars.

Christina D.

7/20/2015

I recently had a plumbing problem and and so grateful for Courtesy Plumbing. Last week, (7/13/15) my shower stopped draining in the morning as I was getting ready for work. The two toilets in the house were also not flushing and the sink drains stopped draining with minimal water. I called Courtesy Plumbing and they used a snake to clear the lines. They also used a camera to make sure there were no serious issues to be found. I was leaving on a business trip the next day so getting the plumbing fixed was critical. Courtesy Plumbing provided both exceptional service and honesty. As a single woman, it's difficult to know when something may be more serious. It's refreshing to know that there are companies who truly care about their customers.

I will use them from here on and continue to recommend them to everyone I know. Thank you so much for providing exceptional service!

Christina D.

P F.

5/28/2020

Called Courtesy Plumbing early on a weekday morning to get quoted out on a water heater replacement. Rick came by, gave us an estimate for the work, and we opted to go with his bid right there. He had the parts delivered promptly and began work immediately while waiting for the delivery. He did great work and would happily refer him. We appreciate your professionalism and the overall experience with Courtesy Plumbing. Keep up the great work. Thank you.

Aaron G.

7/17/2012

Jason rocks!

Just bought a new house and was lucky enough to have Jason sent out. The first time he came out was to fix a gas leak on our water heater. Not only did he fix it in about ten minutes, he also showed me an easy, quick way to be sure of leaks, (use a spray bottle with water). We were also going to have him drill a hole through the wall to run a water line for our fridge's icemaker. He gave me an estimate of how much it would cost, but also suggested I could do it myself as it was a pretty easy fix. My wife and I decided to do the water line ourselves.

Then, about a week later, we learned we had a kitchen sink leak. Needless to say, I immediately called Courtesy Plumbers and requested Jason again because he was excellent the first time. Jason didn't disappoint the second time out either. He took a look under the sink, told me it was actually a hose leak and again suggested it was an easy fix I could do myself and even explained how to do it.

We also had a tub leak the previous seller had agreed to fix, but did not do. Jason took a look and confirmed the leak was still there and gave me an estimate on how much it would cost to fix. Though I could not have him fix it that day, (as the seller wanted to know an estimate of how much it would cost to fix). At the end of the day, Jason informed me I didn't owe a thing for the visit as Courtesy Plumbers provides free estimates. I was shocked and amazed to say the least! This is a level of customer service I haven't seen in a long time and I guarantee that any plumbing problem we find, I will be contacting Courtesy Plumbers again.

I truly hope the seller agrees to let Courtesy Plumbers/Jason fix it as he's earned my trust completely. I highly recommend him and his company. Thank you so much again Jason! :-)

karen w.

01/07/2012 12:00:00 SA

Agree with all other reviews. A 5 star rating with so many reviews should tell you something :) Had a great experience today, thanks!!!

Johana A.

12/18/2017

Jeff and Sean (AKA Jeff 2.0) were great at their job. Very professional and courteous. Highlt re ommend. They arrived on time and got straight to the problem. They did their best to save me money and even gave me some other home improvement pointers. When they observed I had water under my house they were quick to let me know and recommended another service provider which was great. Courtesy Plumbing is a great business and they stick to their pricing.

Byron T.

08/07/2019 12:00:00 SA

Thom to the rescue!!! I came home to a leaking water filter and water every where. I foolishly tried to do the repair job myself and quickly changed a leaking water filter to a busted water filter. I logged onto yelp and threw up the bat signal hoping for some quick help. Most of the early replies were sorry we can't help or not available for two more days. And then Courtesy Plumbers came to the rescue! Thom was able to come out the same day and install a new filter and the price was fair. He also picked up on a pre-existing problem that I was already aware of and fixed that too! Thom was courteous, professional and fast! It's nice to know I now have an HONEST plumbing company I can rely on for my future needs!!! Thanks again Thom and thanks again Courtesy Plumbers!! You have truly earned my business!!

Gerry B.

7/27/2015

We have hired Courtesy Plumbers a couple of times and they are always super fast, effective and informative!!!!!

Lesley C.

8/27/2020

(COVID-19 review)

Found Courtesy Plumbing through Yelp after a city search and reading reviews through different local plumbers. We decided to call Courtesy Plumbing for an estimate as we had a general idea of what needed to be fixed. They do not give estimates over the phone but, however, they do offer free estimates in-person! We were able to schedule an appointment rather quickly (based on our schedule) and was provided a 4-hr window, which is a bit large but they do call prior to arriving so that is very convenient.

Rick called about 25 minutes prior to his arrival, as he was driving on the way from a nearby city. Once he arrived, he was very courteous. They certainly live up to their name!

We described to him the problem and he confirmed 2 possible scenarios, one of them being what we were guessing it was. He gave us the estimate and it was really close to the first of two (phone) estimates. Tip: Make sure to look at their online website for coupons! Rick honored the website coupons and voila! We were crossing our fingers that the first item fixed would fix the problem we had, that we wouldn't require the 2nd step. Problem solved after the first step!

I like learning and watching what is being fixed/repaired, and Steve explained every step. He was like now that you've learned it, you can change it next time! That was pretty awesome. I most likely will still call the plumbers because I'm always afraid of something going wrong with pipes and water damage.

Overall, great customer service, courteous, reasonably priced, and very professional! We love supporting local businesses and this company has been in business since 1970.

Roseangeli A.

09/01/2011 12:00:00 SA

In order for you to understand how much I truly am happy with Courtesy Plumbers, I need to give you some background. Bear with this long review.

I had a leak in the ceiling from a copper pipe the size of a pinhole. The same pipe had a leak in it before which was repaired by Mike Diamond Plumbing (The Smell Good Plumbers). The dry wall was already taken out so the pipe was in clear view.

I called the smell good plumber to come out and take a look at it to see if it was related to their previous repair or not. I called them at 10am and was told they would be here before noon. Because I complained that it could be related to their previous repair, they didn't charge me for the house call. They normally charge a fee (which I should add is not deducted from any repairs you decide to do).

The first leak cost me a fortune, so I thought I'd get a second opinion and reading the yelp reviews I decided to call Courtesy Plumbers. I called at 11am and was told a timeframe between 2-5pm. The house call was free and I was told that I would only have to pay if the estimate required work (such as taking out drywall) to evaluate the situation. This fee however, would be applied to the actual repair if I chose to do it.

It was past noon and Mike Diamond wasn't here yet. At 12:06, I called Mike Diamond asking for an ETA of when their guy would get here. They said another half hour. The guy shows up. He takes about 30 minutes to walk around and do various things and then says he will give me a couple of estimates to either just repair the small area that is leaking or to replace the whole pipe since it's happened before. I was quoted $500 to fix the small area leaking and $945 to replace the whole pipe. Both prices supposedly included a 15% discount. I was shown his rate book to see what their standard pricing is so I would know that he wasn't making up the price. I'm just curious that if all he had to do was flip through a book to show me the price, why did he take 8 minutes in his truck figuring out what to quote me. I thanked him for his quote and wished him on his merry way.

At 1:48pm, I saw the truck from Courtesy Plumbers pull up. Promptly at 2:00pm, Brandon walked out. He realized that I saw that he came early and apologized for waiting. He knew that I was told between 2-5pm, so he didn't want to come too early in case I wasn't available yet. He walked in and looked at the leak. In less than FIVE minutes, he just said...This will cost $375 less your 15% discount for Yelp. Within 30 minutes from him walking in my door, the leak was fixed. He also said it would be $675 if I really wanted to replace the entire pipe.

I was so pleased with his quote, I asked him to take a look a my upstairs toilet that randomly flushes because water leaks from the tank into the bowl. I previously had gotten a quote from Mike Diamond that was over $300 who said that the entire contents of the tank needed to be replaced. Brandon quoted me $10 to fix the flapper. Brandon did mention that it was possible that it's not just the flapper, but he wouldn't know for sure until the flapper was replaced. Low and behold, he replaced the flapper and the leak into the bowl stopped.

I wish I had known about Courtesy Plumbing for all my previous pluming repairs. They certainly would have saved me a lot of money and heartache.

I wholeheartedly recommend them and will definitely call them for any future repairs!

David C.

05/03/2012 12:00:00 SA

My tub spout had been leaking for about a year. I looked into fixing it myself but quickly realized I had neither the tools nor the experience to complete the work.

Just an hour after I called, Rick pulls his enormous truck into my driveway. He conducted himself very professionally and courteously (hence their name) as he went over the estimate. He took the time to explain to me what he did, how he did it and what parts I will need if I choose do it myself the next time. I am very happy with the overall experience.

Quick note: If anyone from Courtesy Plumbers is reading this, please remove your shoes before entering an old Asian woman's house. My mom was a bit upset. Thanks.

John C.

8/24/2022

Had a bathroom remodel in our 1950's era home. Called Courtesy Plumbing to replace the rusted cast iron toilet sewer ring. They sent out Jack who arrived within the hour and had the cast iron ring replaced in about an hour and a half. Liked his work so much that when we finished the new floor installation we called them back to come out and install the new toilet and bathroom vanity. Once again Jack was sent out and did an excellent job. Thank you Courtesy Plumbing and thank you Jack. Highly recommend.

Laura K.

11/08/2011 12:00:00 SA

these guys are great. professional, speedy and honest. free estimate and they have extremely reasonable prices. definitely recommend using them - i will again!

Michelle A.

7/20/2016

Tom, you are truly AMAZING! A freaking genius. Long story short, there was a mysterious leak at the restaurant that I work at. We called multiple plumbers to come out to take a look but none of them knew the problem and left confused with our money that they charged for the inspection. This company does free estimates and didn't charge us for the inspection. Tom figured out the problem within 30 minutes of being there. He is even going above and beyond by sending me an email explaining the problems so that I can forward it to property management - free of charge! I am praying that after the construction is done, our restaurant will be leak free. I cannot thank you guys enough, especially Tom! I highly recommend this company.

Greg W.

04/03/2013 12:00:00 SA

I found these guys on Yelp so I thought I'd add another glowing review on Yelp. My regular plumber (from when we lived in Pasadena) didn't call me back in time. I had sewage flowing in two tubs, the shower, and through the base of one toilet, so it was kind of time sensitive. Courtesy had a receptionist answer right away and dispatch a plumber to my house in 20 minutes. Josh was amazing and he had the main line clear in half an hour. I still had time to get the place cleaned up before my wife came home. Courtesy Plumbing are now my go to plumbers.

Bon B.

10/17/2021

We had Cory from Courtesy Plumbing come out and install our home water filter system. They were knowledgeable and were able to work around my weirdo plumbing system (old house with lots of unlicensed repair work). They were always friendly, prompt, and did the work wonderfully!

They had to dig up my front garden to route the pipes, but they also replaced all the plants and soil at the end of the day, which I very much appreciate.

Great company with wonderful employees. Thanks, Cory!!

T F.

9/21/2013

I used Courtesy Plumbing several times. Every time is a good experience. Their charge is fair and you can always call back if there is a problem. Technician Jason comes in today and fixed our problem very fast. He even did the work for free since the problem is a small problem. The water softner company charges me $297 for the same job. I will definitely use Courtesy Plumbing again in the future. They are a very good company.

kenneth y.

05/06/2011 12:00:00 SA

I was very impressed as you don't often find service companies that exceed expectations. I wasn't able to quite tighten a pop up drain due to the tight space behind my pedestal sink. They quoted a reasonable price and followed through on their quote even though the job was tougher than anticipated. They had to cut the cut the caulk and pull the pedestal out to get proper access. The were very pleasant to work with and very professional as well. Thanks for your quality work.

BTW - they mentioned that they take calls 24 hours a day 7 days a week and don't charge extra or overtime for after hours service calls.

Vanessa H.

4/25/2019

We had the pleasure of being serviced by Johnny! He should up on time and was very nice! His worth ethic was very good and again just a super sweet guy! Thank you Johnny for your help!

Leslie A.

12/04/2012 12:00:00 SA

Can't say enough great things about Sean. He's the guy you want on your job! I've had him out two different times for two different houses and I was impressed by him both times. The first time had to do with a simple loose faucet that was dripping under the sink...it was very embarrassing when he took one look, tightened the faucet, and said everything was fine. But my embarrassment soon turned to happiness when he said he didn't need to charge me for the call out. I think that was just a lucky day for me, but I know a lot had to do with him being a nice and fair guy.

At our new house, our main line backed up AGAIN for the second time in two months. Since this was so unusual to happen so fast and the blockage was so large, he quickly pulled out his camera. I was about to lunge at him and say 'NO' as I didn't want to pay another camera charge to look at the same pipe I saw two months earlier with another plumber. Instead he quickly said there would NOT be a charge for the camera as he knew there was a bigger problem going on. This was pretty smart on his part because there was no need to nickel-and-dime me as his experience said there was actually a larger amount of work needed that could be possible business in the future. Sure enough, there was, and it involves digging up my lawn and replacing part of the pipe. The guy who came out from another company two months earlier had totally missed this and had nickel-and-dimed me.

Sean gave me the quote with little pressure as he even said that this time of year was tough on expenses and understood if we wanted to wait or ever look for someone else. My husband and I will be waiting on this large job for a couple of months, but we're planning on using them again. Sean is now our guy - so if he reads this, don't you think about retiring anytime soon!

My opinion is that some of these reviews on YELP might have to do with one or two less experienced apples in the bunch. Go with Sean if you want someone fair and knowledgeable. You'll be happy you did!

Jackie J.

8/26/2014

I was contacted a few days ago by the owner, Jeff. He asked me what he could do to make it right. He said that they would come out and fix the problem. Inasmuch as I had already employed another plumber to fix the problem, I told him that I didn't have an answer. He then offered to refund me $110. It did take a few days to actually connect with him, but they did what I thought was the right thing. For that, I appreciate the way it was ultimately handled.

Rachel V.

10/11/2015 12:00:00 SA

I called in at 7:30 AM leaving a message on my bathroom dilemma Tuesday and had Dustin arrive by 10 AM and he was done within an hour. Dustin was very professional and I will request his service going forward.

David D.

7/27/2012

Called based on the Yelp reviews which were too good to be true. Fortunately they don't charge for a service call. I was looking at a fairly straight forward job (valve replacement) and was quoted a significant amount. Without much push back, the guy reduced his quote down by $150. Didn't earn much credibility here. I used another plumber who charged less than half the original quotation.
My guess is there are alot of friendly reviews here.

Mary T.

3/28/2016

Cory arrived from Courtesy Plumbing 2 hrs. after I had called. He cleaned out a drain that was backing up water into the kitchen sink. He was very professional, friendly and knowledgeable. He got to work immediately and was done in 30 min. Very efficient work. Will definitely use them again!

Bernard B.

03/12/2011 12:00:00 SA

Left a message regarding my leak at approximately 7:45am on their answering machine and was called back within 15-20 minutes with a window of 11am to 1pm. Our tech. Brandon, called me at 10:30 indicating that he would be at my house by 11. came right on time. Very courteous and informative as he gave us our estimate. My wife and I told Brandon that we would discuss his quote. Shortly after Brandon left, we had decided to utilize his services. I left a voice mail on the main number. We did not get a call back however, Brandon showed up at our door 15-20 minutes later. He completed the job quickly and even provided information regarding what he was doing as he was doing it. He even re-lit our pilot light for us as he was on his way out! Would definitely use them again. Their price was fair.

Joanna G.

09/05/2019 12:00:00 SA

Thank you, Courtesy Plumbing, for the excellent re-plumbing job done at our home. They got the work done exactly in the time frame they said and they were professional and neat. Because all of our plumbing ran in the concrete (ugh!), it was more reasonable for us to have plexipipe installed. That required several holes to be made in the drywall inside and stucco outside. We were assured that the repairs were included in the price and that they would be done by a professional qualified to do that kind of work. You can't even tell there were ever any holes there. During the work one or two minor issues came up (e.g. small crack in ceiling dry wall from them working in a very hot, tight attic space). I wanted to make sure that would be repaired as well. No problem at all. I was kept informed of the progress of the work and where we were on the timeline. Excellent qualified and professional company. Very highly recommend them for your plumbing issues.

Yukiko H.

10/29/2012

I decided to create a yelp account just so I could send my compliments over to Courtesy Plumbers.

After being stood up by another plumbing company, I decided to rely on yelp to help me find a reliable, honest plumbing company. I was amazed at the number of five star reviews they got. I found Courtesy Plumbers to be just that and more--courteous, prompt, friendly, and professional. Lewis went above and beyond. Thank you!

Also, I called at 10 in the morning and they sent someone out in the afternoon! Gotta love the same day service!

Sean M.

7/25/2014

Had Dustin out to fix some plumbing, he did an excellent job, went above and beyond. Very informative and helpful. Highly recommend this company.

D B.

12/11/2019 12:00:00 SA

Came right on time and was very knowledgeable. Cleaned out kitchen pipes. Hopefully no more back ups.

Jeff B.

3/25/2013

I contacted this business after searching Yelp and seeing the amazing number of reviews. From start (calling to schedule) to finish (job well done), they lived up to the fine reviews. The receptionist was friendly and courteous, and was very patient with my questions about pricing (and gave me a 10% discount as a new customer). The plumber (Billy) showed up--not on time--but rather a bit EARLY. :o) He then simply waited patiently for me to arrive...no pressure for me to start early. He was also professional, courteous, and polite (although he did smell strongly of cigarettes, not from smoking on my premises but likely from being a frequent smoker...I hope he can stop soon! He deserves a long healthy life!). Billy did a great job, answered all my questions, and was very upbeat and respectfully polite. I would certainly hire this company and this particular plumber again.

Bob D.

3/21/2014

Fast and courteous,,, I called several plumbers here on Yelp ,no shows ,no returned calls, late for Appointments ,etc.. I tried Courtesy Plumbing because of their reviews.I was very surprised they returned my call , arrived on time. I am in the process of a remodel, gave me a detailed estimate ,very professional !. I will be using them when I am ready to complete the plumbing, will upgrade to 5 stars when job is done !!!

Maggie C.

8/21/2015

It was easy to schedule an appointment. Rick gave a courtesy call before arrival and within the scheduled window of time. After examining the shower faucet that was not working he fully described possible scenarios of what would need to be done along with prices for each. Very informative!! He really knows his stuff and was happy to explain it all. He replaced the valve cartridge on the shower and it works great.
I will definitely use Courtesy Plumbers in the future.

Brandon V.

5/20/2019

Thank you very much courtesy plumbing for sending Technician-Rick To repair my restroom sink. Rick is a nice guy very knowledgeable And had things done in a timely matter. I rate a 5 star for the Out standing customer service! I'm very pleased and I'll be using you guys for future projects Thanks again Rick!!!!!

R F.

5/30/2012

They arrived within 30 mins and were able to fix my slow drain and leaky water heater pipe for a reasonable price. Thanks guys.

Alex O.

1/16/2012

*We had been first time homeowners a week prior to this happening.

There is a lot of stress that comes with being first time homeowners. In the past when any issues rose, we would just call the apartment manager to fix. But now, we're fully responsible for anything and everything that happens on the property so stress is a natural occurrence.

Our first major issue of the new house happened when the toilets and showers in both of our bathrooms decided to regurgitate everything back to us. It's scary watching the water rise instead of drain!

We first thought that maybe we should try to fix it ourselves to save money. But something just told me that we should call in plumbers. Oh great, another stress inducer: finding honest and knowledgeable service that won't rip you off because of your inexperience.

We narrowed our search down to two plumbing companies. The first offered a really low rate to clear out our main line but they also carried rather unfavorable reviews. The other didn't show their rates but had really high, positive reviews. Guess who I decided to call? I'm not saying Courtesy Plumbers comes at premium but to me it's more about quality than quantity; especially if your bathroom components are threatening to flood your house.

The guys at Courtesy Plumbers promptly came on time. They were every bit professional, knowledgeable, informative, and most importantly, honest with me. These traits to me are very important when I look for service. Professionalism means they're serious about what they do. Being knowledgeable means they know what they're doing. I like to know what's going on so passing over information to me is a key. And there's no replacing good old fashioned honesty. As a matter of fact, when they told me how much it was going to cost to clear out the main line, it was just slightly higher than the other guys. I'm very happy with my decision to call them.

Inexperienced homeowners and regular homeowners with plumbing needs: do yourself a favor and call Courtesy Plumbers. Hopefully, I won't need plumbing services again anytime soon. But if i do, at least now I have one I can trust.

David S.

4/23/2017

Contacted them for a bathroom remodel/conversion. Sal came in and was great. I really enjoyed working with him. He sent us an estimate within a few days and it was pretty good. Only catch, we have to supply all the materials so in the end, it is on par with other full service contractors but requires me to buy, pick up and haul material.

There were some clarification issues on the estimate that I emailed the shop about. I did not receive a response so after a day or two, I emailed back confirming it was received. I was told Sal would contact me shortly with an updated estimate. I haven't gotten it yet, but it is the weekend. I am hoping we would get it soon so we can make our contractor decision.

Great guy, seems like a great company and good prices. Little bit of a communication lag but I would be interested in working with them.

Mary N.

09/09/2014 12:00:00 SA

I had 2 toilets, a tub, and a shower backing up. Called Courtesy based on Yelp reviews and proximity to my home. Office was closed, but they don't charge extra for after hours. Aaron called shortly after my service request, and he arrived in a very timely manner. Three kids, no toilets, no way to bathe them; I needed this fixed. Aaron cleared out the main sewer line effectively. Also, glad there is a 30 day guarantee on the work done. Would definitely call Courtesy again!

Renee C.

11/15/2018

I was refer to Courtesy by my home warranty company, I had a sewer line backup. I find out by Courtesy, they do not work with my warranty company. To save myself the headache by calling back my warranty company (to be honest they're pretty stupid) my deductible is $100 anyway. I ask what would it cost for Courtesy to come out. For my main line she stated $140 for first 80 ft and be out in 2 hour or so, perfect!
Aaron arrived he determined it was just a kitchen line that needed snaking. That was causing the back up into the garage sink. Took all but 30 mins and the PLUS, it was cheaper than original quote!
Aaron is awesome! Great communication & customer service.
I will definitely use Courtesy again (knock on wood) hopefully not too soon

Jean P.

08/06/2016 12:00:00 SA

Solid plumbers. Timely service. Available on short notice. And did a great job installing a tankless water heater and repiping to copper.

When we thought we had a serious clog in the shower, they correctly diagnosed it was a root blockage issue in our front yard and had the tools on hand to clear the blockage. Plus they are responsive by email rather than most contractors only using phone these days.

Mike M.

11/05/2011 12:00:00 SA

It is a rare day when one finds a truly knowledgeable plumber. It is even better when that plumber is honest and sincere. Jason was the third plumber that came to my house to install a roman tub faucet in order to finish up my bathroom remodel. The first guy that came out and looked at the job didn't seem to sure but he was willing to try. Not good enough. The second guy seem competent but he said he needed to come back another day. He never came back and didn't return my messages. Oh well. Normally, I like to do this kind of stuff myself but because all the rough work was done with PEX tubing I knew I needed and experienced plumber. Jason was that guy. He thoroughly assessed the parts and the job and determined how best to install the faucet. He gave me and estimate, his professional opinion and my options. I could not be happier. There is a reason why Courtesy Plumbers have to so many 5 star reviews. Give them a call and find out why. Next time I need a plumber I will be calling them back.

Muli S.

3/28/2012

Great Service. On-time. Very professional. I have two simple plumbing issues. One Removing a Tub Spout and the other was changing valve pipe on my faucet. Jason was very helpful in explaining all the stuffs that need to be changed. He also showed me some tricks in taking out a valve. I would give them a 5 star if not for the cost. I believe the cost is rather expensive. I was charged $225 for half an hour of work. Replacement Units with markup of 50% from Home Depot I would say about $50. Thus I was paying $175 for half an hour of work. Thus, the hourly rate is about $350. Well, you got a pay to run business. That's the only bad thing.
Update:
After experiencing different plumbing service I have to update the value of their service. I believe they did overcharged me. I recently called in a plumber service at West LA area which is supposed to be higher price. They spent about one hour in my condo to unhook clog. They only charged me $80. So courtesy plumbing is really overprice in terms of service.

Diane K.

3/20/2022

Great service and very courteous and honest. I plan to use them for all my future plumbing needs!

Ann M.

4/14/2012

A big Thank You to Courtesy Plumbers!!!! I called them today after coming home and finding that my toilets were clogged up and everything was backing up in to the bathtubs and shower. Lewis was at our house within 30 min and within 1 hour everything was fixed. They knew just what to do and what the problem was. This company is very professional and the price was reasonable even for a Saturday afternoon emergency. I would recommend Lewis and Courtesy Plumbing to everyone.

Natalya Y.

8/26/2021

I would recommend changing this company name from Courtesy Plumbing to Dishonest Plumbers. Here's why.
My husband called them because they are local and have 4.5 rate in reviews (I am wondering now from whom those reviews came from?). We had a leak in a garage from the wall connected to the laundry room and one of the bedrooms. They did first test with some equipment and couldn't find the source of leak (charged $250). Then, we waited for them for a couple of weeks, turning main water valve on and off (totally off at night). Finally, they came with some 'leak specialist' with equipment and did 2 more tests ($440 each; $880 total for that day). They identified source of leak (hooray!) and said, one pipe needs to be changed in a bedroom. Then, we waited for an estimate from them for more than a week. We should have canceled them during that time, but finally estimate came saying we need to pay $3100 to install that single pipe and that should fix the leak. They also made us to pay for asbestos test $450. What asbestos if our house is only 23 years old!?
They came at 9am the other day, work for 3 hours, charged $3575.
Next day, we notice the leak didn't go away. We called them and Cordy came, cut the pipe that goes to the dishwasher said again that it should fix the problem and left. But the water was still leaking! We reported the issue to Cordy, but we didn't hear from them anymore. They didn't even call us to ask if water still leaking. They accurately cleared money from our account without any delay, though.
This was ridiculous experience we went thru with them. Definitely, the worse of all! They charge us for $5155 and didn't fix the leak! We are really upset because $5K is not a small money for us.
In one of reviews about Courtesy Plumbing Company, the reviewer is asking Crooks or Incompetent?. I would say, they are INCOMPETENT DISHONEST COMPANY! Even if they could do good job, they are still way too expensive! But it maybe be ok if they can do the job. Why on earth are you trying to do something, if you are not sure how?
To those who read this review, my recommendation is STAY AWAY FROM Courtesy Plumbing company, if you don't want to be cheated as we had.

Deborah K.

4/15/2021

We had an excellent experience with Courtesy Plumbing. We needed to shorten the gas line in our kitchen to accommodate our new stove. The price was far less than I had anticipated and Rick was great. He explained everything he was doing along the way and are so happy with the results that we are having them come and quote on a tankless water heater installation.

Myshell L.

2/23/2015

I am a property manager and had an emergency with two units where backed up, their toilets&tubs. I had our regular plumber scheduled for Saturday to come out and he was a no-show!! Desperate to find a plumber on a Saturday I turned to YELP and found Courtesy Plumbers! I did call one other plumber to compare prices but went with Courtesy Plumbers for being a plumbing company and not a one man band.

I called at 9am and by noon Sean was out working on my units he assessed the problem and with in no time the problem was fixed! Sean's work was clean and efficient!!

My story doesn't end there!! The very next day now on a Sunday a second property I manage was facing the same sewer line back-up. I called Courtesy Plumbers left a message because it was a Sunday I was given a call back in 15 minutes and had Dustin working on the property within an hour of my call.

I wasn't able to be at that location well Dustin was working but he called me after to walk me through the work and warranty that was given.

All that to say Courtesy Plumbers will now be our regular plumbers that we call for plumbing needs!! They really helped to make my job easier and my tenants happy!!

Espi T.

10/22/2021

This company is very professional the response time was fast. They are friendly and very decent pricing and plumber very knowledgeable I highly recommend this company thank you for a great job

Diane D.

1/18/2021

Courtesy Plumbing is now who I will call when I need a plummer!. Very professional starting with dispatch they were kind.I had a plumber within hours. Aaron, arrived on time, worked quickly and efficiently. Left me with no mess I was very pleased with the service. I will not hesitate to call this company again outstanding job.

Kate E.

9/17/2010

We started using these guys for all our plumbing work after they told us we did not, in fact, need to replace our main sewer line, and would be just fine with snaking it regularly, which saved us many thousands of dollars - another company had assured us that disaster was imminent without immediate action (that was a few years ago). They are unfailingly courteous (just like the name says!) and helpful, and you can call them and talk to someone who knows something about your problem - none of the ridiculous transferring between the receptionist and the dispatcher that you have to deal with when you call big companies. And they're just nice people. Our dog loves them. It's nice to be able to hire people you can trust.

Z K.

6/13/2020

They were able to come in on a Saturday. Do a job for half of what the other quotes received! Very nice and knowledgeable. Thanks for your help!

Stacey W.

1/18/2016

So I decided to help my mother out with finding a plumber to fix her main bathroom. I knew that the plumbing job that she needed done wasn't a huge one, based on the consultation prior. We pretty much needed the chain on the flapper adjusted and a possible unclogging.

When I scheduled the appt, they gave me a timeframe of 12-3pm and arrived right at 12 which I actually did appreciate because I needed to go to work afterwards. I expected for them to call beforehand but I didn't receive one. However, one of the servicemen did apologize for not calling ahead of time.

Once I showed them (2 servicemen arrived) the toilet, they knew right away what the issue was. The chain needed to be adjusted and they needed to plunge it a bit. Initially, I stayed in the restroom with them but then I stepped out to finish getting ready for work.

They finished the job pretty quickly and informed me on their way out of the restroom, instead of offering to show me the work before. They presented me with an invoice and charged me a little over a $100 for this small job which was confusing to me because I had received a quote from another plumber prior, of just $45. It was even referred to as an easy job.

I asked for them to give me a breakdown of the services to explain the charges and their was hesitation in the explanation. Basically, all I was told is that the chain was adjusted and he toilet was plunged. Ridiculous!! This definitely felt like one of those typical times when a female is taken advantage of when seeking out a blue collar service that may be foreign to them. What's worse, is that there is still a slow flowing leak after you flush.

Glad it's done for now but pretty disappointed in my experience... Sorry

Dennis O.

4/24/2015

Great service, used them for a commercial job. I will use them for future projects. Always straight and honest service and answers.

Even a re-pipe in the hopefully near future.

Dennis

Jon B.

2/27/2014

This is an update on a review I gave this business in October and I will tell you why I I've gone from a two star rating to a five star. My prior review explains why the installation of a low boy toilet I bought to replace a standard size toilet never transpired and resulted in my donating the low boy to Habitat for Humanity. Nevertheless shortly after my review, I received a phone message from Jeff the business owner. We played phone tag for several months and finally connected this month. He apologized for the experience I had and asked me if there was anyway he could rectify the situation.Obviously in a perfect world the best remedy would have been to have had what I originally called them for, but that was no longer possible because I no longer had the low boy. Nevertheless I told him I needed a water filter installed and a small drip in one of my bathroom sinks repaired. Jeff sent Jason out to inspect and give me an estimate. After inspection, Jason gave me an estimate which allowed for a 10% discount on their hourly labor charge to make up for my previous encounter with them. I agreed and the following week Jason returned with an assistant and did a fine job. The reason I am giving Courtesy a five star rating this time, is not so much for the work performed for that goes without question. More so I am doing so because I was very impressed with the fact that the owner was conscientious and diligent enough to take the time and several attempts to contact me. In my book, that speaks highly of a business, especially in today's environment when professionalism and courtesy (no pun intended) are a rarity. Additionally, Jason was punctual, called me when he told me he would and is very nice and polite. I appreciate these factors and applaud a business that cares about its customer service.

Stephanie-U U.

12/20/2019

We recently had 2 clogged drains in our master bathroom. Courtesy Plumbing came out almost 2 months ago to fix the initial problem. After 2 months 1 of the drains started to back up again no fault of Courtesy Plumbing. Even though it was past there warranty period they still came out to look into the problem and get it fixed at charge to us which was extremely honorable.

They stood by there product and wanted to make sure that the job was done correctly. They even took the time to explain exactly what was causing the back up issue.

There technician was extremely professional and friendly. They brought shoe covers out to ensure that they did not get our carpet dirty.

I had never worked with this company prior but I would highly recommend using this company to anyone in need of plumbing needs.
Aron and Stephanie

Tri P.

5/13/2021

Courtesy plumbers showed up on time and provided a free detailed diagnosis of the problem. He then fixed it in a timely manner and also fixed a h andle for us for free! Great experience!!!

Bob V.

6/13/2013

My technician, Tom, was great. He worked hard to trouble shoot my gas leak and offered an excellent solution that wasn't too pricey. We discussed other options and though he advised against what a wanted to try, in the end he did what I desired. He was right of course and it didn't work out, but still he was genuinely disappointed and offered other solutions.

In the end, my problem was bigger than I wanted to tackle so we went with a good solution that at least got the gas turned back on in the house and my family was able to have hot water again. I of course wish I paid less, but for the effort Tom put in and the resolution given the circumstances, it was worth it. Tom is a good guy and appears to work for a good company.

Cali E.

07/12/2012 12:00:00 SA

Had a leaky pipe and called Courtesy Plumbers. I was happy that they came right away and were able to diagnose the problem. It turns out there were some roots that had grown through the pipe which casued the backup (which I've read is a common problem).

I appreciated thier prompt service and quick diagnosis and repair.

HOWEVER, they told us that they needed someone to cleanup the pipe spillage (which there wasn't much of since we caught it as soon as it happened). The guy said he'd call a cleanup guy he knew who was super cheap. That guy was not super cheap. We felt like we'd been swindled.

Then the plumber says he needs to make a line from the front of our house to the street even though we have an existing line. Thank goodness for Yelp, because I came on here and read some reviews and found out that they tell people this all the time and it isn't necessary to do. That alone saved us a few hundred bucks.

My advice if you call these guys: get the minimum work done (just the basic repair). Don't do their upgrades that they make sound like you need to do.

John T.

08/08/2020 12:00:00 SA

I have been using this company for 3 years and they never let me down. They really go out of their way to help you to make sure what you need or dont need. And their appointments are pretty quick and reliable.

Jimmy C.

10/03/2019 12:00:00 SA

Had an amazing experience with them. Had a bad drain problem in the bathroom and called in the morning and they came within the next hour or so. Aaron came and helped out. Was clear with what the situation was and how they would handle it and everything. Super polite and respectful. Even cleaned up any mess that was made I know that can be a huge pet peeve when hiring plumbers to the house so fear not! Would definitely recommend them to anyone.

Rachel W.

11/13/2011

I called an service on a Saturday , did not get charged for weekend and on the top of that he asked when I got their numbers from, when I said from the reviews from yelp, he automatic gets me the 10% discount without me asking. Quite a guy! Oh yeah, job well done!!! It's been a month and still working like a charm. And he smells good.

Tetsuo M.

6/25/2012

We had a problem with the gate valve, but we didn't know who to call. We found a plumber who has outstanding score on yelp. So we called.
The technician showed up when he said he would and explained the options we have and how long it would take. He was very professional and efficient. He finished the job while I was watching. I want share my good experience with the company to the yelp searchers.

Sunny F.

4/21/2020

They came out right away. Very professional and helpful. Free to come out and give estimate. Thank you!

Jennifer P.

08/09/2023 12:00:00 SA

Excellent experience! We have been very happy with Courtesy Plumbing! They have been fast to respond , friendly, clean and quick to repair any of our plumbing needs. We highly recommend Johnny! Thank you for a job well done!

Michael C.

04/04/2021 12:00:00 SA

Fast and efficient. Described the work he was going to do, did it and tested everything with me. Price was fair and got quality service.

Pia L.

4/14/2012

Rick was very helpful. He came out and look at the problem gave some suggestions and advice on what needs to be done since its something out of his scope. I would recommend Courtesy Plumbing. Great customer service, wish more people are like this!

Michael P.

7/19/2012

I highly recommend Rick at Courtesy Plumbers. He replaced my garbage disposal with ease, was punctual, was friendly, and even my pug liked him.

Howard H.

02/10/2016 12:00:00 SA

I have used this company three times in the past. The last job was for a leak in the kitchen ceiling. The plumber insisted his recommended company come out to remove mold in cabinet. This was very expensive for a small cabinet and 2 hours labor. The plumber later made the repair with PEX pipe connected to the existing copper. About 2 years later the PEX connection to copper he made is leaking. I am now using a different company for a whole house repipe, tired of constant copper pipe leaks.

Nadine D.

2/14/2020

I was out of town this week but I was told that Cory returned on Monday & fixed the problem. The only gripe I have is the lack of communication during the whole process. I'm happy to say that a week later, pipes aren't rattling anymore.

Molly C.

12/09/2011 12:00:00 SA

On time, completely professional and fast. Appointment was set quickly. Love Courtesy Plumbers and will definitely use them again!

Rebecca O.

1/28/2014

Our gas fireplace developed a leak, and Tom came out to fix it. He was wonderful - friendly and professional, he fixed the leak very quickly and took great care to make the result (replaced old, not-to-code metal pipe with new flexible pipe, which is yellow) as aesthetically pleasing as possible. He was careful to cut the hole in the wall as small as possible to minimize the repair. He was also great with our dogs, who are rescues and sort of high maintenance.

Thank you, Tom!

Tony K.

3/31/2016

I just replaced a 50 gallon water heater and paid 1500.00 total. What do you think?
The service is alright, I have no complain on that. I am just not happy with the price I am paying.

M j.

12/28/2011

First time using Yelp for home repairs...

I never write reviews ... there is a first time for everything. I was skeptical after reading such positive reviews.

Jason came out to handle our concerns. He was very knowledgable.

Wouldn't hesitate to contact Courtesy Plumbers again.

Thanks Jason !

Jenny C.

1/19/2015

Great customer service from the receptionist to the plumber! Truly great all around.

The plumber came around the expected time frame and was courteous, patient and really took the time to explain my plumbing problem in words I can understand. Turns out, the plumber I usually call, didn't install the shower head correctly and as a result, the water was never getting hot enough. Courtesy Plumber taught me that all I had to do was turn a dialer to the correct area to get hot water. I was able to do this myself and fix the problem.

Though Courtesy Plumber was not able to get my business this time around, but because they were honest I am definitely going to call them for all my future plumbing needs.

Alf J.

10/24/2012

Had a main line sewer stoppage. Called a couple local plumbers I found on Internet and on Yelp. None could get here in the near future. Called Courtesy, they were here within half an hour. Cory was the technician. He was courteous, knowledgeable and cleared the line out very quickly. He cleaned up afterward and gave some good advise on keeping the line clear. The charge was $50 less than the next lowest estimate I had gotten. Some days later I received a call from Courtesy asking about my experience with them. Gave them an A+

Manti Ego' Charge R.

7/15/2015

Thank you Jason & crew for doing a GREAT job repiping my moms house. Old pipes busted over 4th of July weekend. Courtesy pluming responded to our call and arrived 30 mins before me leaving for work. Was referred to Jason to fix it, came that Monday & scheduled us the following week. Very professional/honest with budget & never said we needed to spend more than our original price. Jason even let us borrow a bigger wrench for the week so we could shut off the main water line...HIGHLY RECOMMEND Courtesy Plumbers!!

Murray S.

1/23/2014

Let me start by saying, great experience.

Rick showed up ahead of schedule after calling to let me know he was available sooner, which was nice, but aside from that, he had to be the nicest repairman I've ever dealt with. Right away, you can tell he genuinely cared about helping me.

I have a leaking sprinkler line issue that floods my neighbor's yard every time I run for too long. Rick made it clear right away that this type of problem is best suited for a landscaper; someone who deals with sprinkler systems all the time, but he wasn't hesitant to take a look anyway. He spent a good 20 minutes with me trying to help in any way he could.

The issue of water flooding my neighbor's yard of course didn't happen while Rick was there. Rick didn't charge me, I'm not saying that's how he does business, because that wouldn't be a good thing for him to give away his time, but that was really nice of him to do that. I would have gladly paid for however long he was there. I wouldn't have changed this review even if I had paid.

Well, at least now I know I have a trustworthy and pleasant plumber to call on the next time. Rick is just a really good guy.

Derek B.

12/16/2015

The plumber was nice, did the job properly so no complaint there. I have an issue with the bill, he basically switched out a valve in the temperature knob and fixed a shower diverter. It took 40 minutes and we were charged $350, not sure why at this point. I called to ask for an explanation, they never called back. It's unfortunate as I've had good experiences with them previously.

Mercedes B.

04/10/2020 12:00:00 SA

Requested an estimate via Yelp & I got a quote within a minute! Considered calling another company to comparison shop, but decided to just go ahead & scheduled an appointment with Courtesy Plumbing. Aaron came within the specified time & was very courteous. He successfully unclogged our kitchen sink & air gap within a little over an hour. My husband & I are very satisfied customers & would definitely call on CP for future plumbing needs. Thank you, Aaron! You're a wonderful person & a great plumber.

Sonia B.

12/18/2018

So impressed with Thomas's amazing customer service mannerism. He is professional, knowledgeable, and honest. I absolutely recommend this company, because it truly stands for its name, Courtesy Plumbers No need to hesitate to call them, because their work performance rocks as well! Thank you Thomas for such great service and an effective job well done!

Lexine L.

7/26/2018

Thomas was awesome! He came and worked same day. He was very polite and his service was done in a timely manner and was very professional. If ever needed, we wouldn't hesitate to call him again. Overall, extremely satisfied with his work and we are very happy to have our water successfully running again!

Grace S.

8/13/2020

We had a leaky sprinkler problem that I called courtesy plumbing over to fix after replacing the sprinkler valve myself twice. Rick came over right on time and removed the sprinkler valves and capped them off since we didn't ever use the sprinklers and they've been causing us nothing but trouble. I also asked him to check our water pressure, which he was happy to do and told me our pressure regulator wasn't working because our pressure was way too high. He was able to get that replaced same day and in a very timely manner. Unfortunately, hours after he had left, one of the caps on the sprinkler systems failed and Rick was generous enough to come back and replace it with sturdier caps. I suspect there's a bigger issue with our irrigation system that I'll have to look into, but for now everything is working well.

Greg S.

10/12/2021 12:00:00 SA

Amazing! Knowledgeable! Professional! Friendly! I wish I could give more stars! Out technician Rick was our hero today. We just moved into our new house And on short notice he came in and problem solved our shower issue like a mastermind. He provided a solution and carried it out. Explaining the issue was also very key to understanding why this happened. Also explained that we would probably like to be proactive and look to replacing this every 3 years to avoid this happening again. High five to Rick! Thanks a million!

Bob F.

4/23/2023

Courtesy Plumbing is a great company and deserves a 5 star rating. I called them because of their rating and I knew they have been around forever. Cory was awesome, he told about the possible causes for my problem and took the time to explain everything in a way that is easy to understand. If you have any plumbing problems these are the people to call. We will be doing a lot of work and Courtesy Plumbing will do all of it. We are very happy we connected with Courtesy Plumbing.

Elle K.

1/13/2011

Courtesy Plumbing is great! Brandon was the technician that came. We had a bad leak and Brandon was there in 1.5 hours and fixed it quickly. He was very courteous and cleaned up the entire mess afterwards. The cost was very reasonable, as well. I would definitely recommend Courtesy Plumbing to anyone in need of a plumber.

Howard L.

01/05/2015 12:00:00 SA

Today, on 1/5/15, it's the first day back for work for everyone. I couldn't get anyone else to come out except for Courtesy Plumber. I called them at 7:30am and Dustin got here by 9:30am. He was professional, courteous, and gave me a reasonable quote. He got the job done in 2 hours. There were some water damage and he also referred me to a restoration company, who apparently also has 5 star reviews on Yelp. Would definitely do business again with Courtesy Plumbers.

Lauren M.

07/06/2016 12:00:00 SA

Plumbing problems are always an emergency never scheduled so what a relief when I called Courtesy Plumber after a bad experience with a different plumbing company days before that didn't fix anything. Courtesy plumbers were able to come right away within 2 hours of my call and took care of my issue fast! My plumbing main line was clogged and two technicians were able to clear the line efficiently and quickly. Side note: there were tree roots growing in the line! Which apparently is common!

They explained everything to us and recommended further evaluations to prevent the problem from happening again and advised us to repair the parts of the floors and walls caused by water damage. Upon further research their recommendations were on point and not an up sale. I trust them and would highly recommend them to anyone with a similar problem.

Jan N.

04/09/2020 12:00:00 SA

We were desperately needing a plumber to come fix our leak under the kitchen sink. Courtesy Plumbing is wonderful and we were able to have a plumber to come fix it with 2 hours after we called in the morning. The plumber came to help us was Rick, he was wonderful and gave us plumbing 101 lesson while he was fixing it. He showed us every bit of his work and how his findings led to his diagnosis of the problem. We ended up needing to change a new faucet, he even went out with my husband to buy a new one and installed it right away. We are beyond 100% satisfaction to his service, we definitely will use this company again if we ever needing any plumbing fix!!!

Francis A.

04/03/2020 12:00:00 SA

I fancy myself a very handy person but, when it comes to working on pressurized water lines, I call the professionals. In this case I'm soooo glad I did!

The project was replacing a leaking kitchen faucet on a granite countertop. Rick showed up the on the same day I called and I was immediately impressed with his professional and friendly demeanor. When he examined the existing faucet, he showed me how it wasn't properly installed and I then remembered how the granite installers had a very difficult time with it years ago when we remodeled our kitchen. Apparently, they didn't cut the granite correctly to accommodate the faucet.

After a couple of hours of trial and error, Rick was able to MacGyver a fix and the faucet fit snugly and correctly! I was fully expecting and willing to pay extra for all the additional work that was needed but Rick presented me with a bill for the original quoted price! I was very grateful for this!

I couldn't be happier with the service of Rick and the pleasantness of the girl who took my original call!

Steve A.

12/31/2014

New kitchen appliances were delivered a couple days ago (free standing stove, dish washer, and range hood microwave) and they were not installed because the installer couldn't remove the old gas line for the stove. I called Courtesy Plumbers on Saturday afternoon and they sent Rick out for a normal Tuesday appointment. Though they told me he was coming out for an estimate on the work I needed done, Rick did the work for 'time and materials' at an agreeable rate as opposed to a single price quote. Rick states that is his normal practice as opposed to other plumbers who work on commission.

Rick showed up early (good for me). He needed to drop the gas line about 18 because the back of the new stove would not accommodate the valve height at the wall outlet. Without moving the gas line, the stove would have stuck out an additional 3 from the wall and that just wasn't going to work. He informed me that there was a risk of having to open both sides of the wall (living room side as well). He tore into the kitchen side of the wall and carefully did what needed to be done without opening the living room wall. The stove fits properly now.

The dishwasher turned out to be more work than we thought it would be. Rick had to replace the water inlet valve, as the 40yr old valve had been painted over and the corrosion on the outlet side compromised the new fitting. Once that was resolved, installing the dish washer was further complicated by the old tile counter top which overhung by 0.5 too much to allow installation of the new machine. I'm having new counter tops installed today, so he chipped the bull nose off the tile and finished the dishwasher install.

Rick is a pleasant guy to work with, thoughtful about his approach, works at a consistent pace, and is fair with pricing. He has been plumbing for over 20yrs and the next time I need a plumber, I won't hesitate to ask for his help again.

Yelper Y.

3/18/2013

I had a leak in my ceiling, and called Courtesy based on the reviews. They said it would cost $110 to come out and diagnose the problem, after which they would give me a quote for the repair. If I agreed to the repair, they would apply the $110 to the repair cost. They came out 2 hours after I called. After manually cutting out 2 holes in my ceiling, the guy found the source of the leak: a small hole in the water line. He quoted $450 for the repair. When I said it was too high, he gave a final quote of $365. I felt committed with the $110, and I thought it might be hard to find another plumber soon. I had no water at all in the meantime as I had to keep the main water supply line closed, so I felt cornered. I reluctantly agreed to the repair. The guy manually sawed the pipe open at the hole, put in a 2 inch coupling pipe, and sealed it with soldering. From the time he walked in the door to when he finished the job was 35 minutes with a charge of $365. Even a doctor doesn't charge that much for labor only. I can't say for sure that this is not the prevailing rate for this type of job and the time it took to complete it, and if people persuade me it is, I'm willing to amend the rating. Until then, I feel like I was ripped off big time.

Raul A.

5/29/2022

Excellent service at a reasonable price. They are my go to plumbers. I don't think there are any problem's they can't handle.

Glen K.

12/31/2011

We have used Courtesy twice now and have been completely satisfied with their service and professionalism. We had Jason take a look at both of our plumbing issues and he was extremely helpful and informative throughout the process. He was able to identify and address both cases quickly at a very reasonable price. We highly recommend Courtesy for your plumbing needs.

Trent T.

11/11/2015 12:00:00 SA

We had a kitchen sink that was backed up and my simple plumbing skills couldn't find the blockage or reason why. Called Courtesy plumbing and they were able to schedule is for the next day. They gave us a3 hour window, but showed up even a bit early. Cory was our technician. He was polite and friendly. Came in and took a look and for right to work. Sink was fixed within 30 minutes. He gave some suggestions to help keep the sink from clogging again. Great service, and I would definitely use these guys again.

Ry L.

3/26/2013

Fast and friendly service, just as others have stated. They were courteous on the phone and provided me with my options. They fixed my problem promptly and were sure to give me the best possible price. Ive used them twice so far. I would recommend them.

Aparna K.

1/16/2016

I am very impressed with the service Courtesy Plumbers provides. During this long weekend
( MLK weekend) our tankless water heater stopped working. It was great that they are open on Saturdays. We called them and they came promptly and fixed the problem. Thomas was very kind and truly professional. He not only fixed the heater but also guided us how to maintain the water heater as well. True representation of their company name!

My other plumbing service has not come even after 2 months of reaching out to them. I wish I would have called them when the problem started initially two months ago. Great job guys!

Aparna

Frances N.

06/06/2013 12:00:00 SA

I have limited experience in needing emergency plumbing... nevertheless, I was really satisfied with how prompt and professional Courtesy Plumbers were.

When I stupidly washed a bowl of quinoa down the garbage disposal, and the sink promptly backed up with water on both sides, I panicked. Neither Drano nor plunging did the trick, and I had a dinner party the next day. After finding Courtesy Plumbers on Yelp, I called them right at 8:00am: the receptionist said she could dispatch someone immediately and they'd be there before 10:00am and it would cost $110 to unclog a sink.

For a split second, I thought perhaps I should call around to compare prices... but the prospect of immediate service outweighed all other factors and I agreed. She was very nice about my hesitation and assured me the plumber would be there shortly. Sure enough, Jon arrived around 9:15am (and was out the door by 10:00am, so I didn't have to miss too much of the work day!) and very thoroughly checked the pipes under the house, the sink, and finally vacuumed water out of the sink and took apart the garbage disposal to unclog the food items.

Paid $99 (10% discount for being first-timer/Yelp user) for them to unclog the sink.

Maureen I.

8/21/2019

Excellent service...courteous, punctual and professional. Would definitely use this company in the future.

Michelle F.

5/31/2012

I first found Courtesy Plumbers on yelp. Among the 3 plumbing companies I called, Courtesy Plumbers was the only company to have a live person answer the call. The first time, we used them for a leak we had in our residence. Tom came out to give the estimate and fix our leaking bathroom sinks. He was super thorough and explained to us what he was doing while he was doing it. Not only did he fix the problem, he also explained to us why it was leaking. We were so pleased with his work and professionalism that we requested him when we had a plumbing issue at our rental. Unfortunately, Tom was not available but Jason came out and gave us an estimate. When I asked Jason why Tom didn't go when I specifically requested him, he said it was because he was off. Jason was nice about the whole situation. Tom ended up coming the next day to replace the kitchen sink. The third time we used them for a leaking water heater at our rental. Jason came out and gave an estimate. Jason was just as courteous and professional as Tom. He did a great job of explaining what was wrong and explained what he was doing. He even explained to me what we could do to preserve the life of the water heater. A frog managed to find its way under the leaking water heater. Jason was nice enough to take the frog and put him into his natural environment. Unlike previous plumbers we used, Courtesy Plumbers does not overcharge or charge more once they find out you have rentals. If we ever have any other issues I will definitely call Courtesy Plumbers. I would definitely recommend this company to anyone that has plumbing problems. I would definitely ask for Tom or Jason.

Bill G.

03/04/2012 12:00:00 SA

Same couldn't believe it, but tried them and it is true. Prompt, courteous and helpful.

Benjamin V.

11/24/2014

Rick from Courtesy Plumbers a true professional. I had a defective water heater leaking in the garage. Rick arrived an hour early and assessed the situation. I needed a new/replacement water heater. Within the hour a new (Bradford & White) water heater with all needed accessories (water supply/gas line connectors, water heater straps...etc) arrived from their supplier. Rick replaced any defective gas valve & hot water valves, also all water/gas supply lines. He mounted the new water heater and connected all gas/water connectors. Rick was very thorough and knowledgeable of his work. Rick from Courtesy Plumbers did an excellent job replacing our water heater. It was an expensive job but worth the price based on the quality and performance. I paid the exact amount I was quoted over the phone by Rick. I would truly recommend Rick from Courtesy Plumbers and would definitely use their services again. Thank you Rick and Courtesy Plumbers !!!

Loc P.

05/07/2012 12:00:00 SA

This company is quick to respond. The technician was professional. I was very impressed until I was quoted over 3k for a slab leak repair so decided to give another comapany a call for a 2nd estimate. The 2nd company quoted me 1k so I went for it. The job was completed within 4 hrs, the workmanship exceeded my expectations and I saved over 2k. I'm taking away 3 stars for being way over priced.

Don J.

03/08/2014 12:00:00 SA

Fast and Courteous! Great plumbing service is hard to find. I called in left a message and right away I got a call back! 15 minutes later Aaron stopped by to save the day! Aaron cleared out the clogged drain I had coming from the laundry. This has been the the best service experience I have had in years. I would recommend these guys 100%.

Lawrence L.

3/14/2014

Came back home at 600pm on a Saturday to find my garage floor all wet. I didn't want to wait til Monday to call my usual plumber. There was no torrent and fearful that we would be without hot water before long, we both immediately took our last showers before looking for an emergency plumber that would answer the phone on a Saturday night. Courtesy Plumber answered the call. Left my info on their voice mail and within 30-45 minutes got a call back. A plumber was at my house just before 800pm, so kudos for good overall response time...

Water was trickling from the top of the water heater although the source of the leak wasn't immediately obvious. There was an unexpected drip line in the exhaust vent pipe. The plumber was systematic in his approach so I couldn't fault him too much for cutting into the drywall near the point where the exhaust vent from the water heater met with the ceiling, but the drywall around the vent had no obvious signs of saturation. So although I have a hole in my drywall to deal with, there wasn't a leak somewhere inside the ceiling or above which would have been a much bigger problem much to our relief. Turned out that the water heater had been leaking internally and somehow steam was being generated unexpectedly and rose up the exhaust vent whereby the drip was caused by condensation, not a typical failure mode by any stretch...

Once we figured out the source of the problem, the water heater needed to be replaced. I expected the problem to be the water heater since it was 20 years old but this was actually the first water heater that I've ever had to replace. I'll spare you all the details but the plumber hauled away the old water heater, brought in a new one (Bradford White 50gal), reconnected the hot/cold water and pressure relief lines, replaced the gas connection, installed a strap kit, and cleaned the area up in two hours on Saturday night and about 2 hours on Sunday morning...

There is a Yelp referral discount so if you use these guys remember to ask about it. The bottom line was about $1400 which may sound a little expensive, but this task was probably beyond what I would be comfortable taking on myself, especially once it's already broken. I was just glad that they came out on a weekend to do the job. So aside from a cosmetic hole in my garage ceiling to deal with, we're back to taking hot showers again after being without for what, only 14 hours? I would recommend Courtesy Plumbing in a pinch...

Olabisi C.

10/19/2012

These guys are the best! I have my plumbers for life! These guys are honest, fabulous and thorough!

I called two plumbers and they asked me if I had a clean out. Well I don't know plumber jargon so I said no, they both came out during the DAY did thorough inspections with their cameras and all that fancy smancy stuff and quoted me ridiculous prices from $350 up because they had to go on the roof. One wanted to take out the toilets to clear the drains. They even told me that it could be higher if sewage came out when they took the toilets out! That's where the shit started! No pun intended.

Well I called courtesy plumbing and guess what? They saw the clean out that we had installed 3 years before (that we forgot about) when we had the same plumbing back up issues. So we do have a clean out after all. Thank you courtesy plumbing for reminding me that we spent $1800 to have this clean out installed at the ground level. The two plumbers that were here with the high ass estimates were all around the clean out and didn't see it hmmmm......that's suspect because I don't know how they could have missed it they were standing right on top of it it broad daylight.

Courtesy came here and saw it right away in the dark snaked the drains, we got charged half the price AND we got a 15% discount for mentioning yelp!

HOLLA!!!!

Thank you courtesy plumbing!

Bob Z.

4/27/2012

I had several plumbing items to attend to, called on Thursday and got a Friday appointment. Rick called ahead and was right on time as promised. He diagnosed a couple of difficult problems with no BS and fixed them right away, including some poor workmanship from the previous plumber. On a third item he recommended a much less expensive alternative that I went with. I would definitely use them again.

Enrique R.

05/09/2011 12:00:00 SA

I called and got a quote over the phone on Saturday afternoon, I called around and price sounded very reasonable to unclog the drain in the shower so I asked how long would it take to send a plumber out and they gave me a 2 hour window. I mentioned that I saw their good reviews on yelp and they said I would get a discount. Sean, the plumber came over in about 45 minutes, looked at the drain, walked back out to his truck and brought his machine to do the work, didn't take too long doing the job and said we had a 30 day guarantee. He was professional and very promt, plus he gave me a good price and discount, would definetly recommend their services to others

Giraud G.

2/22/2012

Best in class plumbing service. A++ Service - Expertise - Thoroughness - Honesty

Two well-known contractors in the Pasadena area assured me I had a leak under the foundation and quoted me repairs in the thousands.

Joe from Courtesy Plumbing performed a thorough inspection and testing and found no elevated moisture levels and no leak. No work needed!! It's not often one finds such honesty in plumbing services.

Moving forward Courtesy plumbing will be the first call for any plumbing needs.

Joanne W.

11/06/2011 12:00:00 SA

Thank you fellow Yelpers for this find and helpful reviews! My boyfriend put me in charge of finding a new plumber, since the plumber we used before did not come out after 5pm and on weekends. We had some kind of clogged drain, so we needed someone to come by after we got out of work. I have no idea what to look for when searching for plumbers, and Yelp helped out a lot! So I did my usual 4 - 5 star search, and that's how I found Courtesy Plumbers.

I called Courtesy Plumbers on Friday morning, and they were able to come out at 5:30pm. Brownie points for coming after 5pm and on weekends! We didn't need to leave work early or take a day off, and that was greatly appreciated. They were actually early and waiting in front of our house when we got home. I can't tell you exactly what the problem was, other than the sink was clogged/leaking, or what they did to fix it. My boyfriend will have to add that on his review. It took them, maybe an hour or so to fix the problem. They did give us a 10% Yelp discount, which helped out. Love discounts! There was also a 60 day warranty included, just in case it clogs again. Everything seems to be working well now. We would recommend them. Hopefully we won't need to call them again, but if we have any other plumbing issues in the future, we know who to call. Their magnet is on fridge.

Phyllis S.

01/11/2023 12:00:00 SA

I am amazed by the work done by Aaron, one of the plumbers from Courtesy Plumbing. I waited a while to post my review partly because I wanted to double check his work for any leaks that may have arisen. There aren't any! Aaron arrived early to give an estimate and seemed knowledgeable. He shared that he had at least 10 years of experience in the field. Then I accepted his reasonable offer, and he started working right away. I had been concerned about the complications arising from changing really old water valves, which had been attached to the house probably well over 30 years and located inside a compact cabinet.
Aaron was prepared with the right tools and had enough strength and agility for the job. About a half an hour later from starting, when I thought that he would still be working on removing and installing 2 new valves, he had completed that part and was ready to put on the 2 new water hoses, which he put on in no time. Soon after, I was testing the running water that was now clear and flowing like a river. Aaron completed the job with less trouble and in less time than I had expected anyone to.

Maher S.

11/05/2011 12:00:00 SA

Called them this morning and they showed up about 40min later. Good service, fast / good price. Cory did a good job fixing our bathroom sink. No more brushing my teeth in the kitchen.

Wendy W.

03/01/2012 12:00:00 SA

On time
polite
fast
efficient
patient
clean
educational
no pushy sales
teach and show you stuff you can fix on your own
What more can you ask for!?
EXCELLENT!! Happy customer, definitely recommended!

Everyone who works here are polite, even the girl who scheduled my appointment on the phone. Twice, a different technician from Courtesy Plumbing came for my leaky toilet. Both times, the technician was on time, fast, efficient, patient, clean, and polite. The first time, Rick listened and answered all of my questions and concerns. Not only that, he showed me preventative measures to protect my house against possible water damage. The second time, Jason helped me fix the toilet. He also showed me parts which I could purchase and fix on my own!

Noel C.

08/12/2015 12:00:00 SA

Aaron came out today on schedule and cleared out the backup in our kitchen sink. He was very courteous and knowledgeable. Knocking off one start just because it gets expensive. They are a business with about 15 people so I understand it is pricier than if you hire someone just doing it by himself.

Aaron, if you eventually read this, get your master plumber thing going :) Good luck!

Kristine B.

3/30/2020

Quick response from the owner and sent Cory the same day. He checked the leak in our hose bib, he said it was an easy fix and in just a sec he was able to fix it. When I asked how much he said it's free since it's an easy fix and nothing was broken. Kindness is alive!! Finally, I found a plumbing company that I can trust. For sure I will rave about Courtesy Plumbing to people I know . Thanks!!!!

Kimberley H.

12/28/2011

I also called Courtesy Plumbers based on Yelp, and THANK GOD I DID!

I was fully expecting to be told they were already booked up for the week, but I called yesterday and had Rick come out today. TODAY! Wow, that is what I call service. I didn't even realize they have evening and weekend hours since I am used to most companies being Mon - Fri, 8 - 5.

I got a call when he was on his way, which was awesome. It was even before the window of time I was given. Rick came to the door, completely professional, and went right to work.

I had a drippy bathtub faucet and it has been dripping,...oh let's just say for a year now. It was light at first, but it had gotten progressively worse to the point where it reminded me of Chinese water torture.

He spent a good 45 minutes trying to go with Plan A (the cheaper and easier route.) I think I was ready for Plan B about 30 minutes into it, LOL. But he explained what Plan B consisted of, how much time it would take and how much it would cost. I gave him the green light.

He was here for FOUR HOURS and he worked his butt off. He showed me each step as he worked on it and encouraged me to take pictures to show my husband. So in the end, we got a brand new water valve, new copper connectors and all new hardware. He was super nice and friendly the entire time he was here and cleaned up everything when he was done.

I really cannot say enough good things about this company and will be recommending them to anyone and everyone who asks me if I know of a good plumber.

THANK YOU RICK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

A. C.

07/02/2020 12:00:00 SA

Courtesy Plumbing was responsive and professional. They were up front with their pricing and honest. Frank and Sam did a wonderful job. I will definitely call them again.

Phil W.

9/18/2017

Rick was great, had my problem in about an hour.
I will request rick next time i have a plumbing issue.

Debbie H.

1/24/2013

I just had one of their plumbers come to my house yesterday (Cory Taylor - the son of the owner). He was very personable, answered all my questions, and told me any information I needed to know (we had a Toto Drake II toilet installed). He was a good representation of the experiences I have had with this company (we had previously had Rick come to do some plumbing work for us - he was also great). Overall, we were very happy. Also, the office was wonderful. The employees at Courtesy Plumbing seem to go above and beyond what is required to make sure the job is done right and that you are happy with their service.

V H.

6/25/2011

Found these guys online through Yelp. Because of the reviews I didn't even bother looking for another plumber.

I needed a toilet cleared on a Saturday. Sean came out when I needed him to (after a certain time) and he showed up in a timely fashion. He was friendly, fast, answered all my wife's questions and demonstrated how he fixed the problem so we might try it in the future, if needed. And you gotta love the 15% Yelp discount.

I have already recommended these guys to our landlord. I know I'll be using them again, should I ever need a plumber.

Thanks Courtesy Plumbing!!!!!

Tobi A.

08/09/2019 12:00:00 SA

Courtesy Plumbing (Covina): First Impressions of a Water Heater Replacement

1. Rick was sincere, friendly and professional.
2. Price quoted and followed through without any price fluctuations.
3. The work was done nicely. Adjustments were made to improve from the last setup.
4. Cleaned up the place afterwards.

Please keep up the good work!

John C.

12/08/2020 12:00:00 SA

Excellent company. Responded to my email request for a quote very quickly. I had an issue with the gas plumbing in my garage, they came out, gave me a quote and had the repair done that day. They went above and beyond my expectations. Thank you Courtesy Plumbing for a job well done.

J B.

06/09/2012 12:00:00 SA

First off, I don't normally write yelp reviews but these guys are truly the best, i would give them 6 stars if I could. I hired them to change out a toilet as well as the supply line and angler in a business located in a shared plaza. They are prompt and it was very easy to make an appointment as they are very accommodating. Unfortunately my job had to be done over a process of two days due to circumstances with another tenant in the plaza *waves fist in the air*, but I got to meet two very competent and efficient plumbing technicians, Jason and Rick. On the first day Jason helped me look high and low for an alternative shut off valve as it was a complicated situation due to poor plumbing set in the past, and he did everything in his power to help me get this job done as much as possible. The next day at 7am! I met Rick and he quickly and efficiently finished the job! He was actually there before 7am to meet me because they knew of my leaking situation, how great is that? Both super friendly and helpful guys and a great company in my opinion! I would definitely recommend them!

Angelique F.

01/03/2014 12:00:00 SA

Courtesy came out again for a leaky faucet. Good work, nice quy. Local company. Happy with their work and showed up promptly, takes good care of his work space.

Denzil B.

06/05/2011 12:00:00 SA

Quick Facts:

1. Good pricing
2. Honest
3. Courteous
4. Clean
5. Went the extra mile

---------------------------------------

These guys are great. They came on a Sunday after 9 pm. We needed our mainline cleared due to tree roots.

Sean arrived promptly within an hour of me calling. He checked all around the house and found that we had to go on the roof, and use the vent. He called his guy Lewis who came and helped him snake the line.

Sean even cleaned out a flooded wash room for me.

Sandra P.

12/26/2014

Friendly and responsive service. Dustin came out to work on the line & was very clear on indicating what our issue was. Unlike other plumbers he didnt try to upsell us on costly unnecessary repairs. Fair price and quickly resolved.

Richard M.

02/06/2012 12:00:00 SA

Wow! Called them for a main pipe clog on a Saturday, no extra charge for weekends, clear and affordable prices upfront. The plumber was well mannered, very cool and didn't try to give me the run around. A second guy had to show up and assist on the roof and there was no additional charge. They gave a Yelp discount, take credit card. If you have ever had a bad experience with a plumber you know how important all of these things are. You just don't find honest businesses like this anymore. They are my go to guys for plumbing. done.

Paul G.

11/02/2020 12:00:00 SA

Crooks, or just incompetent? You be the judge! I had a guy show up today to flush my tankless water heater and figure out why I wasn't getting any flow to my bathroom sink faucet. As far as I know, the water heater job went okay - it was expensive, but I was told the price in advance.

But for the faucet, the guy said he had to go under the house ($225 charge to go under the house) and when he came back out, he said he had found the problem down there and it would cost $1636.00 to fix! He said it would take a half day (wish I made $1600 for a half-day's work) and he would have to come back another day to do the job.

I called another plumber the same day, and he was able to correct the problem by simply replacing the faucet.

I won't be calling Courtesy Plumbing again.

Christie E.

5/16/2018

Thank you Courtesy Plumbers for fixing a problem that another company couldn't. Daniel is a super nice guy, even when I was a frustrated customer. He was kind and respectful and went above and beyond to get my plumbing issue fixed.
I've used Courtesy Plumbers before and will use them again! Highly recommend this company! Thank you!

Rich T.

12/08/2011 12:00:00 SA

My mothers house was having plumbing problems and needed several things fixed or replaced. I called Courtesy Plumbing based on all the positive reviews and great ratings for an appointment. My appointment was between 12-4pm and Tom showed up around 1:30pm. One of the problems was replacing the broken shower in the bathtub which for some reason had an invasion of nasty ant. I asked Tom if I could shoot some insecticide when he was almost done and he let me know when it was alright to start spraying. As I was busy spraying, Tom was installing the new kitchen faucet with new shutoff valves. When he was done with the kitchen, he returned to the bathtub and finshed assembling the shower handles.

The third task Tom did was to clear the washer drain. He did tell me that there was a lot of grease buildup so I might have to next time have a high pressure water jet done on the drain.

All the problems were corrected and all I can say is thank goodness I found Courtesy Plumbing on Yelp!!!... I will definitely be calling them for future plumbing problems.

Kathy H.

12/19/2019

Super happy with this service.

The young man was professional, nice, and completed the job fast and efficiently.

Next time I need a toilet cleared, or any other plumbing service, I know who to call.

It is hard to find trustworthy people.
I believe their price was fair, and the work was exceptional.

Only one complaint.
(Why I did not give them 5 stars.)
While fixing the toilet he scratched the bottom of the toilet bowl.
Now it looks like a constant skid mark in a clean toilet. :-(
I want to say $hit happens??
I guess I just did. Lol.

Louie S.

5/30/2017

Courtesy Plumbers came out to do a basic clear-out on two of my drains. They weren't clogged, but more of a preventative and pro-action work that I wanted to keep them cleaned. They were prompt on the scheduled time. Their equipment and their vehicle seemed well kept. I even asked if their truck leaks oil, being that I hate oil leaks on my driveway. They said no, and when they left, that was true, no oil leaks. The work done was fairly quick, and they answered all my questions concerning hydro-jetting . Very professional and courteous,..as in their name. Their pricing was moderate, but fair, would definitely used their service again.

Heather D.

8/15/2012

Courtesy Plumbers are awesome!

I had an emergency leak in one of my bathrooms. Tom was dispatched to my residence and arrived in less than a hour. He was able to diagnose the problem within seconds. I needed an anglestop replacement. We received fair pricing and excellent customer service. The work was completed with fabulous timing.

Hopefully, I won't need to see Tom soon for any other plumbing emergencies. But if I do have an emergency, I'll definitely call Courtesy Plumbers.

Helen L.

5/30/2011

Quick response time even on holidays!

I had a leaking water heater that was spewing hot water under my hardwood floors. Courtesy Plumbers sent Jason whom was very professional and courteous. He quickly assessed the problem and quickly went to work. He was so quiet I didn't even hear him return into the house with his tools.

I forgot to mention Yelp but didn't mind paying for the services because I was extremely relieved that they came out on the Memorial Day holiday.

Thank you again Jason and Courtesy Plumbers!!!

Angela T.

2/19/2015

Super Great Service!
I called with a urgent plumbing issue,and the Customer Service was super friendly, and schedule the appointment immediately. Josh arrived within 30 mins to take a look at the issue and provided a very fair quote, and immediately started working. He provide an approx time to fix all 3 plumbing issues and completed on such a timely manner...SUPER AWESOME!

ALL and ALL, Friendly Services, Super Professional, Great Rates!
Will absolutely use them again, and refer to all my friends!

Tina C.

3/26/2013

They open till late to accomendate working people's schedule. Great service, courteous and professional. Josh is a great guy!

Marc D.

10/15/2012

Jason was awesome!

I'm buying a house and I wanted an inspection to see if there were any leaks in the house and to see where the plumbing lined up in the house. Jason was able to confirm there was no leaks even without using the equipment to do so. Saved me a couple hundred! Told me don't want to take your money if I don't have to

excellent service! would call again!

Joe F.

1/20/2012

Courtesy Plumbers did a great job replacing my kitchen faucet and valves. Jason and Cory were quick, accommodating, friendly, polite and easy-going. I'm no expert, but the faucet looks great, works great, and there was no mess afterward. I got what I felt was a reasonable price, and they took 10% off the top for mentioning yelp!

I would definitely use them again! Thanks guys.

Teira D.

1/15/2018

Awesome service. Corey is great. Professionalism is on point. The people in the office are friendly and helpful. The price is right. I highly recommend them.

Jennifer C.

10/09/2020 12:00:00 SA

Courtesy Plumbing has been great. I started working with them on a few small to larger projects from minor repairs to replacing a water heater. And each project was professional, reasonably priced, and completed with satisfaction.

I'm really glad we found them on Yelp, and much more satisfied with the quality of their service and work than other plumbing companies we've hired in the past.

Allie L.

11/13/2011

Came home this morning and found my shower and toilet clogged up. I gave Courtesy Plumbers a call, and within 2 minutes Louis had called me back and scheduled an appointment. He came down and found out that my main had backed up. He had it cleared up in no time. I highly recommend Louis at Courtesy Plumbers. Very professional, and very reasonable prices.

Shane M.

01/11/2016 12:00:00 SA

Repaired water valve and water heater piping in Covina townhouse.
Everyone was happy with the job and customer service.

Carol s.

09/09/2011 12:00:00 SA

Good fast work. Ask for Tom. He gave me the info and help I needed to
decide how to repair a problem. Price was more reasonable than other estimates. Cleaned up a took away trash. I would use them again and will refer friends.

Vinny S.

05/08/2013 12:00:00 SA

Called up about 8:50pm and they were at my house by 9:15! Had a blocked tub and took Cory less then 5 mins to clear it out! I let him know prior to him going in that I had put some chemicals to try and clean it myself. I was honest and gave me a break on the price. He let me know there had been cases where he would get burned because they didnt tell him. Protect your plumber and they will appreciate the honesty! Great work guys!

Rollieca B.

11/09/2020 12:00:00 SA

Exceptional customer service from the woman at dispatch (my apologies for forgetting her name) to Frank, the tech who serviced the main house for a clogged bathroom sink and the back house for a clogged toilet. The clogged toilet in the back house is actually an unfinished job left by another plumbing company that will remain nameless (since their ratings are already poor, I would much rather leave an outstanding review here than bring down their ratings even further). The nameless company was found by my uncle with mental illness (schizophrenia) and who lives in the back house. I feel because of his mental illness he was taken advantage of, and was charged $288 for the clogged toilet that still remained clogged after the fact.

A few days later (today), I did a little research and stumbled upon Courtesy Plumbing. I am so glad we did! Thank you Frank for being so easy to work with on top of being so knowledgeable. My requested time frame was 2pm-5pm. Frank arrived at 2:30pm and provided a courtesy call to let me know of his arrival. After the two jobs, our total was substantially less than what the other company charged for one job. If you live in or around the Covina area and require assistance with plumbing, make sure to ask for FRANK!

mike n.

11/26/2013

These guys are super professional, knowledgeable, and extremely curteous. Prices are reasonable. I would recommend these guys in a heartbeat. I had a toilet that would not flush properly. Cory came in, saw the problem, told me what had to be done. I have a septic tank, and I was worried that it needed to be pumped to fix the problem. Cory was able to explain why my septic system was not the problem, it was some thing blocking in the line below my toilet. Sure enough he was right. Cory, you are the man. You could not ask for a better experience. Thanks dude.

Exstreem Pest F.

09/09/2022 12:00:00 SA

It's a Friday afternoon I was walking in after work and saw water drops coming from the bottom of my house with nothing but hateful thoughts of what this is going to cost me but also how long does it need to leak before it can be fixed so I called courtesy plumbing and they sent Jack out and surprisingly enough the price was fair and he fixed it on the spot to boot awesome job

Big A.

12/28/2021

Update: The owner contacted me and was very gracious and rectified the situation. No runaround or nonsense, which shows Jeff is an owner who cares about his customers and the integrity of his business. He adjusted the bill to the original estimate (which was actually $750 - my mistake) and is refunding me the difference.

Steve V.

3/28/2012

The pilot light on my water heater went out and I needed help. I switched out the thermocouple on my own but the pilot light would not stay lit. I called these guys and someone was there within a few hours. His name was Rick and he was very friendly and professional looking.

He promptly diagnosed the problem, which was simply that I did not connect the thermocouple completely. Frustrating yes, but for him too, as he did not want to charge me, but since he came out, he had to charge me the minimum fee, which was $99. This included the Yelp discount. He truly felt bad charging me.

Either way, the prompt response and speed was impeccable! I would use these guys again, but hopefully won't have to.

Steven S.

02/08/2019 12:00:00 SA

Had a backed up drain, called and the plumber was here within 2 hours. He was friendly and efficient. Everything is working just fine now. Definitely recommend

Audrey C.

3/29/2016

I initially learned of Courtesy Plumbers during volunteer work with Habitat for Humanity. They were the company involved doing the plumbing installation for the homes being built. While there I was able to talk with several of the technicians, who I found to be very friendly and courteous. When I needed work completed on my home, I decided to call Courtesy Plumbers, who came out to fix a leak in the shower. Technician Rick arrived at my home, on time, and fixed the leak rather quickly. When I recently needed a water pressure valve replaced in a timely manner, due to landscaping being completed, Courtesy Plumbing again sent Technician Rick to my residence, who was on time, friendly, courteous and very knowledgeable. Because of the quick response and having the plumbing issues completed by professionals like Technician Rick, I trust this company and have recommended Courtesy Plumbing to my neighbors. A neighbor recently called Courtesy Plumbing and had a water pressure valve installed at her home. She received the same great service from Courtesy Plumbing, who again assigned Technician Rick to the task. I, along with my neighbor, have found their billing to be reasonable for the work being completed. Just a great company!!!

Cindy L.

4/28/2012

Great service and quick. And discount for finding him on yelp. Thank you Sean ;)

Kevin N.

12/13/2011

Had a hairline fracture at the soldier joint for my Shower. Went on Yelp, saw these guys with great rating, gave them a call. The guy who answer the call was very nice and even ask if I found them on yelp for 10% discount. Called them at 8:00AM, the guy showed up with his assistance by 10:00AM. Talk about quick, looked at the issue, give me an estimate, went off to get the parts, repaired it with minimal damage to the wall and done in 1 1/2 hour. As for price, can't really compare as I didn't shop around, but for the work I saw done compared to the other guys I had a year ago who came out for something much less, price ain't too bad. Would highly recommend these folks for people. No need for Mike Diamond, the smell good plumber. Just need a good one that does it fast.

kim s.

03/04/2012 12:00:00 SA

I had some outdoor drain issues and Courtesy got plumber Sean out to help me. He was timely, courteous and explained the procedure and problem to me. He seemed very trustworthy and pleasant, too. I will call Courtesy for any future plumbing issues. Thanks Sean!

Cristine G.

7/20/2023

Very professional and helpful. Jack was knowledgeable and friendly. Prompt same day service. I will definitely call Courtesy Plumbing again.

Mabel L.

7/15/2014

I feel a bit ambivalent about writing this update and will keep it as straightforward as possible.

If you are looking for prompt and fairly efficient work, I still think Courtesy Plumbers will do the job. They call you back right away if they don't answer, they'll call you if they are running late, and they try to get technicians to you asap.

I've used them on 4 occasions now and it was the most recent experience that really rubbed me the wrong way and I will now be looking for a different company to take care of my plumbing needs. I understand businesses all need to make money but I dislike when they are so forward/aggressive about it.

The visit before the recent, a technician came out to help me fix a garbage disposal, I thought it needed replacing but turns out, I just had to push some button and jiggle this other part around (you can watch this how-to trick on youtube). He said he had to charge me $50 for coming out. I felt that was a little over-priced but I also felt he'd shown me a trick and again, understanding businesses need to make money, I paid him and left it at that. No Yelp update.

On this recent trip, our bathroom was backed up and turns out the main line had to get snaked. The technician came out promptly, nice guy, told us what was clogging it up (ladies - apparently tampons aren't flushable after all...sorry TMI) and told my husband that bc he is clearing the main line, it should help drain all the plumbing in the house overall.

Next day he leaves, I noticed the kitchen starts backing up. I don't even think it had anything to do w/ the plumbing work just done the previous day cause I seriously thought highly of them that I just thought it was some type of fluke. The hubby snakes it with a little snake and it clears. But the rest of the week, it backs up over and over so my husband finally tells me to call them.

I call and begin to explain the situation and before I could finish, the 1st thing out of the lady who took my call is we can come out but it will cost another $110. Geez let me finish! After a few more back and forth, I reluctantly made an appointment...but husband was not happy. He talked with the technician that came out who blamed the tampons again and said he may not have gotten everything out but that they would still have to charge another $110 to come out again. Apparently if the snaking cleared out objects from the pipe you requested to be snaked yet if some of those objects don't clear out and block another pipe along the main line, you have to pay them more money to clear it out all the way. I don't get it.

To end this extremely long and somewhat embarrassing review, it forced my husband to actually take apart the pipes, snake a little harder and turns out we had some major utensils down the kitchen pipe (not the plumbers fault at all).

But as I started out the review, their work is and has been satisfactory. I just prefer to find a company that isn't so forward/aggressive with their pricing. While every business needs and should make money, every customer wants to feel like they got somewhat of a break, especially returning/repeating customers.

Daniel K.

01/04/2013 12:00:00 SA

I called Courtesy Plumbers ~ 8 am in the morning and less than 5 hours later, the gas water heater was professionally removed/installed...

Rick, the technician was very courteous, provided an accurate estimate, described in detail what tasks to be performed, professionally removed/installed the gas heater and took great lengths to ensure the house was left cleaner than when he arrived!!!

I will definitely ask for Rick the next time I need Plumbing service!!!

Courtesy Plumbers provided Great Service and is Highly Recommended!!!

L D.

06/07/2012 12:00:00 SA

Prompt, courteous, and professional. Found this company on Yelp and received same day service. Paul did a great job and was very nice and patient in explaining everything. Would definitely use them again.

Thomas D.

9/16/2011

I called Courtesy Plumbers this morning to check on a possible bathtub leak around the faucet. They said they would come out before noon and arrived a little after 11am. Jason was the plumber who came by and he was very professional and friendly. It ended up that i really just needed to add some caulk to seal the area which I could get for $5 at Home Depot. He said he would be happy to fix it, but it was an easy fix I could do myself and save some money. I really appreciated his honesty and the fact that he wasn't there to get as much money out of me as possible (as seems to be the case with a few other services I have used), but to solve my plumbing issues. He also took the time to answer several other questions. I am so happy to have found a plumbing company I feel I can trust and that honestly lives up to all these amazing reviews on Yelp.

Tee B.

08/09/2013 12:00:00 SA

One day I was going to take a shower only to discover the shower wasn't working right. When I turned on the shower head, the spout was still running, which caused the bathtub to fill up. Today I turned to Yelp once again for the rescue. When I called the young man said they could have someone out today. He put me on hold to obtain a timeframe & then told me that the workers were on their way. They arrived about 30 mins later. It took them 10 mins to complete the repairs!!! They made some additional suggestions for a D.I.Y. type repair. They also noticed the bathtub was draining slow & said it needed to be snaked, but they weren't able to do it because they didn't have a snake with them. Once I realized how annoying that would be when trying to take a shower, I asked them if I needed to call the office to schedule the appointment. One of the workers called the office for me to see if someone was available today!! To my delight there was & I was given an eta of 6-8p. 6:04p the second plumber showed up!!! Thank goodness only the bathtub & not the main line had to be snake.

This company is efficient, super nice, punctual, and REASONABLELY PRICED!!!!! I so regret calling the other plumbing company I did months ago. This company deserves all their ratings they are receiving.

David O.

8/14/2013

Great service!! I called after 8 pm on a Tuesday. I left a message for them and was promptly called back with in 10 min. The technician showed up by the estimated time and the repairs were simple and quick. I was very impressed with the technicians professionalism and helpfulness. He gave some some very useful tips to help maintain a great plumbing system. I do not mind paying for quality work and that is exactly what I received. I am a strong believer in you get what you pay for
Thank you for great service!!

Sarah K.

4/17/2018

We love Courtesy Plumbing and especially Rick! He's done two jobs for us now and not only is he great at his job but he's very personable and takes the time to explain what's happening and why. They've replaced our hot water heater and our kitchen faucet and their prices and service are great. We highly recommend them and if you'd like a great experience, ask for Rick :)

Adam D.

1/17/2012

I called Courtesy Plumbers at 7:30am this morning based on all the positive feedback listed on Yelp. I had a kitchen sinck that was back filling that I attempted to unsuccessfully fix on my own. I was given a same day time frame of 9-11 and Cory showed up promptly at 10:00am. Cory was very professional and friendly and went straight to work on the sink. Within 30 minutes he had vaccummed and snaked the pipes completely and had solved the problem. I received a 10% discount for finding Courtesy Plumbers on Yelp for a total bill of $99.00. I am extremely pleased with the work and business ethic of Courtesy Plumbers and will definitely call them first with any future plumbing needs!

Jennifer L.

6/23/2014

We had Courtesy Plumbing install a tankless water heater. It required two appointments to complete the job. Both times the men showed up late and tried to sell us additional items we didn't need. We felt very pressured. They said there were several things wrong with our plumbing. They were recommended to us by a neighbor, but we felt their prices were inflated. I wouldn't recommend them to my worst enemy.

Ellis C.

06/05/2023 12:00:00 SA

We needed two toilets replaced and there's two jobs I insist we use a professional (1) Electrical and (2) Plumbing. I asked my neighbors for a recommendation and they recommended Courtesy Plumbing. We live in Rancho Cucamonga so I was happy this company serviced our area. Aaron showed up on time, he was polite and cleaned up after himself. It's kind of hard to get excited about new toilets, so for us it was all about the guy doing the install. I would definitely recommend this company and Aaron to do plumbing work.

Marisela T.

9/21/2021

Great service, from the time I called to the end of the service call. Frank was very helpful and took care of my clog quickly and efficiently! I would highly recommend this company!

Chris h.

9/24/2011

I will never call another plumbing service again! Courtesy plumbers are fast, thoughtful of the homeowners property, and from what I can tell - honest! I guess their name says it all. There is discount for mentioning Yelp which is a bonus. The tech arrived when he said he would and did an amazing job.

Joel P.

11/17/2011

Jason came over right on time, same-day service, determined that my kitchen sink had not, in fact, exploded, and there was just one loose pipe connector. He fixed it quickly and didn't charge me anything for the visit. How awesome is that??
This was on that insanely rainy day a couple of weeks ago, by the way, when he would've had a perfect excuse to be in a bad mood and charge me up the waz for coming out.
Thanks, guys!

euna k.

08/04/2011 12:00:00 SA

Great service! Quick response! And gotta love the YELP SPECIAL!

We had a bathroom sink drainage problem that we could not solve for a few months, and after 5 minutes of Courtesy Plumbers' work, now the sink is good as new!

Michael P.

04/03/2015 12:00:00 SA

My wife is 6 months pregnant and Courtesy Plumbers replaced our water heater on a Sunday. I tried getting other plumbers out to the house but no one would come. They sent out a wonderful plumber, Thomas George, who was professional and helped make my beautiful wife's day a lot better. Additionally, the quality of work that Courtesy Plumbers does is fantastic because when we looked at the old water heater it was also installed by them, 20 years ago.

Lastly, I recently had to call them out again, because our washing machine was getting no hot water, I thought maybe it had something to do with the hot water heater, so they sent out Thomas George again. He checked out the plumbing and quickly found out that it was the washing machine that was broken. I felt bad for making him come all the way out here and to make matters worse he didn't even charge me a dime.

Overall, I am just super impressed with this company, I will definitely be using them from now on, and I will certainly be requesting Thomas George.

Incredibly grateful,
Mike

Ron F.

8/17/2014

The four stars is for their customer service. I called them on a Saturday to have them look over an issue with the water heater. Their technician, Todd, told me it was a problem that could be fixed quite easily with a single part from Home Depot. He saved me at least $100.

It's this kind of service that will make me call them back in the future when I have an issue beyond my control.

Melinda M.

07/01/2015 12:00:00 SA

Courtesy Plumbers is a wonderful family owned business. I had a plumbing issue yesterday morning. I left a message on their 1800 number at 7am. I received a follow-up call within 15 minutes. I explained my plumbing issue and was told a plumber would be out within 2 hours. Yes, Aaron arrived and took care of my plumbing problem. Aaron was very courteous and took the time to explain to me what was happening and how he resolved the issue. He answered all of my questions. The best part is the cost. Courtesy Plumbers provides a great service at reasonable prices. I say, Say goodbye to the larger plumbing companies. Say hello to Courtesy Plumbers.

Paul K.

08/06/2012 12:00:00 SA

UPDATE 8-6-12: I was contacted my the owner Jeff, he asked if we can speak in person. He assured me they don't get comissions for their referrals and in fact it is illegal to get comission for referals in the state of California, please visit this page for more information cslb.ca.gov/Newsletter/2…

Like my previous reviews states, the only problem I had with them was the referrals, however after confirming this information I feel pretty satisfied working with Courtesy Plumbing.

Daniel M.

8/16/2014

I discovered the hissing sound of a leaky copper pipe under my Dad's house. I shut off the main line and called another highly rated plumber on Yelp after Courtesy couldn't make the same day (kept my appointment with Courtesy just in case.) Two guys showed. The skinnier guy tried, but could not make it though some existing pipe and house support piles to get to the leaky pipe. They told me they would have to cut some existing pipe to make room for skinny guy, fix the leak, then re-pipe what had to be cut. No thanks... so Courtesy arrived the next day on schedule.

Rick from Courtesy arrived and after a few minutes knew he was not going to fit through the crawl space. No problem. He called back to headquarters and a little while later Jason arrived. Jason struggled, but managed to squeeze through to get to the leak. His final cost was about the same as the other company's estimate. I was happy because Jason did the job in about 30 minutes and didn't have to cut any existing pipe.

This was not my first time using Courtesy Plumbers. I am going to go to them first if another problem arises. As another person had commented, its nice dealing with plumbers that speak correct English and who clearly explain what the problem is and how to fix it.

Leona O.

3/25/2012

Yelp is for HELP! So glad I found these plumbers based on the reviews. I had a leaking garbage disposal. So called on a Friday night and scheduled for 7 p.m. the next night since I was unavailable until then. Jason and Augi showed up on time. I also had many other things that needed to be fixed.

They were so patient with me and explained what they were doing. I also only had a trickle of hot water coming out of my kitchen faucet for a while and Jason fixed it by replacing a pipe and a new faucet. He said that there was a leak in the pipes and was very corroded and would have exploded any time. I was wondering why the other plumbers I had who installed a new faucet 2 years ago never replaced the old pipe as he could see the corrosion as he installed it.

They also replace the spout in the bathroom that was so corroded and hasn't been changed for years.

I have to tell you, I have been a skeptic when it comes to reading reviews on these types of sites, but I'm a believer!!!

I would highly recommend Jason and Augi on your next plumbing needs! They're the dynamic duo!

Willa S.

8/21/2016

I would like to tell you of my favorite plumber Frank. First of all he was early for his appointment which I really appreciate and he did a thorough job. I am a senior citizen and need someone to speak slowly and make me understand what you're doing as you go Frank did all of this. I have been around a long time but I have never had a better person and plumber come to my home. With all my heart I want to thank you if I need another plumber I'm going to request him! I am recommending Courtesy Plumbing for all of my and I hope all of your plumbing needs you will not be disappointed . Thank you Courtesy Plumbing for cleaning out my main line leaving my house in top shape. It's been a few weeks since they did the job and the job is still as perfect as it was when they left. Thank you Frank!

Emmanuel D.

8/13/2014

This occured 08/09/13 at 6:30pm.

I had a leaky shower head issue along with a malfunctioning toilet.

I was going to hold off until Monday but the situation was degrading fast. I was quite hesistant to call on a plumbing service that operated at night because they may try to charge more, but this was an emergency.

The plumber that came was MAURICE. He was quite nice and was straightforward in diagnosing what was wrong. He even went so far as to tell me that there would even be no assurance that he could help me due to the severity of the age of my pipes.

Regardless he tried his best and managed to fix my problem and at the same time educate me on what may happen down the line.

The wait time was far longer than I thought since they didn't get to me until 8:30pm. But the end result was no more leaky shower head.

Nina N.

9/24/2014

Favorite plumber in the world: Jason. Don't let his adorable smiles deceive you, he's sharp and warranties his repairs. E'erbody raves about him on yelp. He was booked for 2 days straight and I knew that waiting for his expertise would be worth it. He explained everything so honestly and worked diligently, putting his scrubs on and off in between running to his van or the water valve to my leaking ceiling (I felt bad demanding that he not wear his shoes in my Asian house, but I did help turn the outdoor water valve on once ok!!) It was a reasonable rate I didn't even bother to compare estimates with other plumbers because he seemed so down to earth. He showed me how my pipes are in just as bad shape as the leaky pipe and I need to be aware. I will make sure to request him for any future plumbing needs. Hope you guys get a chance to get helped by this great guy. Licensed with 12 years experience!

Alex A.

12/02/2015 12:00:00 SA

Very satisfied with these plumbers. There was no nonsense and no hidden fees. They were quick, friendly, and explained all the work they performed. They charged me exactly what they had quoted me before doing any work.

Cherlyn M.

12/12/2020 12:00:00 SA

I called Courtesy Plumbing for a small leak under the kitchen sink. It turned out to be the dishwasher supply line. Cory fixed the leak efficiently and he saved me money by not having to pull out the entire dishwasher. He was also friendly and helpful in answering my questions on some future plumbing upgrades/maintenance. I will not hesitate to hire them again!

Marie M.

06/09/2016 12:00:00 SA

I can't say enough good things about Courtesy Plumbing! My neighbor recommended them to me so I gave them a call - on time. super polite, and extremely friendly staff. I had contacted another plumbing company and will NEVER contact them again, they were asking for over $3,300 to replace a water heater!! I have found my go to plumbers! Thank you Dan for taking care of us! And I will definitely recommend you guys to anyone who ask!

Darrin V.

3/13/2018

I've got an old house with old pipes. I've had three different plumbers in here over the last few months doing various things. The first two guys I wouldn't want back, but I'll definitely be calling Courtesy Plumbers back.

Courtesy came in, got to work, and knocked the problem out quickly. In and out in probably 10 minutes. A few months ago I had another sink clogged and the guy was here for an hour and a half, left a HUGE mess, and even had to borrow tools from me.

I've got some big work required at my property (complete repipe under the house) and I know I can trust Courtesy to do the job right.

Pablo L.

09/04/2020 12:00:00 SA

My Mom needed a 50 year old toilet changed and after searching Yelp I came upon Courtesy Plumbing which had all these great reviews so I called them and scheduled the toilet change ( I had already bought a new toilet for her) . Rick showed up early, he was fully masked, friendly and cheerful and proceeded to do the work while taking the time to explain what he was doing. A person really can't ask for more, from the cheerful and efficient receptionist to Rick who went above and beyond the call of duty by scrubbing the tiles around the base of the new toilet to make sure it was sparkling clean and leaving the work area super clean He even threw in a couple of free water lines for the toilet which I offered to pay for and he refused. A 100% professional operation, the price was super fair and I could tell Rick was extremely experienced and knowledgeable. Do yourselves a favor, look no further, Courtesy Plumbing is where it's at! You won't regret it!

Joe D.

03/07/2018 12:00:00 SA

Jeff and Sean came in saved the day! All the bathrooms were backing up so I had an emergency. Called another plumbing company and they couldn't do it. Called a second plumbing company and they couldn't help me until the next day. Called Courtesy Plumbers and by the hour Jeff and Sean was at my house fixing the problem. A+++

Frank W.

7/30/2022

I requested a free inspection and quote, the representative that was sent looked at my application (2 bathrooms 1500 square foot house) and was quoted $6800.00 for a Tankless water heater. Needless to say I thanked him for coming and sent him on his way. Went with another company for $2000.00 less for a Tankless.

Jeff S.

6/23/2020

Rick just finished up repairs at our house. I couldn't be happier with his work. Everything was done quickly and very neat. It's nice to see that there are still companies like Courtesy Plumbing around. Great people who show up when scheduled and complete the work as promised!

Rumi N.

5/23/2016

My Mom had some water leaking through her bathroom tiles. I take care of my Mom but I don't live close by so was concerned about finding someone in her area. I called this company due to great yelp reviews and was super happy with their service. Thom and Augie showed up and Thom was very helpful in explaining the issue and also gave me advice on other plumbing items in the house. I'm so glad they were able to fix my Mom's problem and now we have a go to plumber for any future needs. I would definitely use them again.

Lisa S.

5/29/2015

Our water heater is giving out yellowish hot water, a sign of near retirement after 15 years of service. I looked up reputable plumbers in the San Gabriel Valley on Yelp and found Courtesy Plumbers. The experience was exactly what I was hoping for from a 4+ star rating outfit: the appointment was made promptly, the technician, Thomas George, called me an hour before their arrival; he provided a professional estimate after consulted with me about our issues; they began work promptly after I agreed to his estimate; and, I was quite impressed by the fact that the new water heater was delivered to our house within an hour to be installed. The entire job was completed in about two hours and one day after I made the initial contact with the contractor. This is as good as it gets.

This is a plumber I would keep in my contact list and recommend to my friends! Thank you Thomas! Thank you Courtesy Plumbers for being professional and reliable!

Melinda D.

9/30/2019

I had a very positive experience I called in on Monday morning and they were at my house by 10:30. Johnny you did the work I appreciate you you are very cordial professional and informative. Thank you thank you thank you for coming out on such short notice. And I appreciate the reasonable rates. Thank you I would refer you to anybody that need help with plumbing problems

Toni R.

02/09/2013 12:00:00 SA

five stars for the gorgeous girl.as for this company never used them

Ray P.

09/05/2020 12:00:00 SA

I had a mainline stoppage on a Saturday
I called and the lady over the phone was very friendly and had the owner Jeff himself call me back to ask what my problem was. I explained to him about what I saw coming from my clean out spot and he said I will be there in 15 mins. He was there around that time. The owner came out on a holiday weekend where it was over 100 degrees. He cleaned the drain and gave me some great advice on how to keep this from happening again. That shows a lot about his character
He didn't had the job off to someone else he came himself. It shows pride in the company and his clients. Thanks to courtesy and Jeff

Ray

Katie W.

08/07/2018 12:00:00 SA

Great Job - Thomas was prompt and efficient. Fixed everything in less than an hour. Courteous from the first call. Will be using this company for any future problems. Thanks

PETE C.

6/21/2012

Well, i needed to replace my main valve quick so i did some research on yelp and find these guys with the best rating.. They have one of the best rating around and very closed to my house. The lady answer the phone quickly and very professionally. I called them at 11 am and got the same day appointment from 1pm to 4 pm window time. Jason show up very courteous and knowledgeable. He quoted me$ 225 to replace my main valve switch which i can easily get from Home depot at around 20 dollars but i guessed it was worth it. if i have to do it myself i probably have to go to Home Depot 4 times spent countless hours of watching You tube Video on how to do it myself. I guessed my money well spent after 1 hrs i can shut off my water from the main valve any time i want,

Mikel B.

9/28/2011

I called Courtesy Plumbers at 4:45 in the afternoon with no expectation that I'd see anyone until the following day. Their dispatch picked up the phone on the second ring and said Brandon would be there by 6pm (same day). Brandon arrived at 5:30 and got to work and took care of our issues promptly. Great service, very clean, very professional and at a very reasonable rate. I have plenty of other work that needs to be done and I'll be calling Courtesy without a doubt! Great work Brandon.

Cindy S.

06/03/2011 12:00:00 SA

These guys are great! We called another local Covina plumbing co. who stood us up and left us without water all day. So at 5 p.m. on a Friday night, I found Courtesy Plumbers and they sent someone after their last job.

Brandon arrived and had to fix a major leaky pipe while underneath the house. In addition, he fixed the leaky faucet in the back house and also fixed the garbage disposal. He was very competent and what a nice guy.

Yes, he also gave us the Yelp 15% discount and did not charge extra for working until 9 p.m. at night.

They definitely have the right name for this company, because we were treated with Courtesy and Brandon was great.

Young K.

03/12/2015 12:00:00 SA

Outstanding work and service. Find out what the problem was and fixed it completely. The service is 30-day guaranteed.

Bill B.

11/20/2015

This is my first Yelp review. I had been experiencing my drains backing up into the house. I snaked the drain myself on 2 occasions but each time lasting only a month before backing up again. It was time to get a camera in the drain to see what was going on. I had a plumber from AA Atlas come out and after diagnosing that I had roots in my main drain with no exterior clean out, he suggested the addition of a clean out. The price he quoted was rediculously high so I shopped around and received 6 different quotes and all were way below AA Atlas.

Dustin from Courtesy came out and did the estimate which was very competitve to the other plumbers I inquired. Not the lowest nor the highest but 1/2 of what AA Atlas quoted. Dustin was very polite, professional, and answered all my questions. I felt very comfortable speaking with him and there just seem to be that connection you get when you have trust in someone.

Today Dustin and Auggie came out (on time) and put in a 2 way clean out, replaced my pool trap (all in the same location), snaked the drain with a root cutter, and ran a camera to the city line and back under the house. The work took 1/2 a day, AA Atlas quoted 2 days. Although Auggie was not feeling well he worked very hard. They were both very polite and profesional. Final price was as quoted.

Thank you Dustin and Auggie

I would definitely call Courtesy with any future major plumbing issues.
Hope this helps.

Bill
La Habra Ca.

Linda M.

09/07/2011 12:00:00 SA

I highly recommend Courtesy Plumbers. They arrived on time, the were extremely professional and courteous. AND, they were very reasonably priced. We've tried several plumbers in the area, and these people are the best we've found.

Matt M.

2/25/2013

Great experience with Courtesy Plumbers. We've been in our house for just about 3 years and it was our first plumber call. Had an issue with our garbage disposal and leaks from the pipes underneath the kitchen sink. Billy was our technician and he was great. Arrived same day and took care of everything. Also provided helpful tips to try and ensure these issues don't pop up again. Courtesy is definitely our new go-to plumber.

John L.

09/12/2012 12:00:00 SA

I am a repeating customer. Jason has done an excellent job of detecting the water leak from my second floor and fixed it. The second time, he helped to replace my old water heater. Jason is competent and friendly. I have a peace of mind because I know he can do a good job and does it properly.

Chris B.

9/26/2011

I called around 9:00 a.m. this morning for a water leak and Jason showed up at my house at 11:00 a.m. Jason was quick, but thorough. He suggested some cheap fixes that I can try myself and told me to call him back if they don't work (problem has to do with the seal around the tub or it's a busted drain pipe). He could have just started demo'ing my walls and making money, but he went with honesty first. All in all, he was in my house for about 30-45 minutes When we were all done and I asked how much I owed him, he said just write about your experience on Yelp and we'll call it good.

Courteous, quick, and thorough. Though I hope I never have to, I would call on them again and again!

Kathy W.

04/04/2011 12:00:00 SA

This company is very professional and courteous. When they say they will be there, they ARE there. They showed up the same day I called, on a Friday, to have a look. They gave me two quotes and, after I made my decision, they came back the next day to make the repair. It was necessary to dig a trench, and I was amazed at how considerate they were. Tarps were put down for the dirt, and the sod was laid neatly to one side. After new copper pipes were installed, they refilled the trench, trampled on the sod to level it with the rest of the yard, and gave it a good drink of water. The yard & walkway were spotless when they were through. The plumber also checked all the faucets and toilets inside the house, to make sure no dirt had gotten into the line. The only negative thing I could say, and this is my own fault, is that no itemized bill was received. Perhaps, if I had thought to ask for it, I would have received one. Overall, I am most pleased with this company. It was wonderful to have the work done so soon after my initial call and without having to take off a day from work. Saturday service, yay!

Kathy N.

11/10/2020 12:00:00 SA

Excellent service. They came out right away and at the time they said they would. Very knowledgeable and informative, price was not outrageous. As the name implies they were very courteous and friendly. We will definitely use them for any future needs.

Kyle W.

10/29/2020

Jeff came out to give me a second quote after another company told us we had a hole in our drain pipe leaking into the ground under our slab. He was skeptical of the initial assessment and inspected the pipe with his own camera. He showed me that there was no hole in the drain pipe, just a lot of corrosion. I can't say enough how much I appreciate Jeff's honesty. It saved us a lot of money. Courtesy Plumbing has definitely earned my trust for any future work.

Martin S.

07/01/2022 12:00:00 SA

Had an issue with a clogged drain for our washer and Courtesy Plumbing was quick to send someone out to fix the problem. I highly recommend their services.

Shawn W.

12/14/2021

Very good plumbers! They are efficient and answer any questions and are willing to explain answers further to help you understand how the problem could be caused and prevented and what they do to fix it.

P A.

01/02/2018 12:00:00 SA

A shout out to Aaron and Corey for coming out to repair my laundry drain. They were both professional gentlemen and of course courteous. I was charged a fair price and they completed the job in a timely manner. Thank you

John L.

4/27/2011

Fast, courteous, clean, and very reasonable rates. Allowed me to schedule same-day work at around 8:00pm. A+ service and will definitely use them again.

B. G.

1/14/2012

The plumber just left my home. Yeah!!! I have my shower back. Cory was great, courteous and broke through the problem in less than 30 minutes. THANK YOU Courtesy Plumbers

Will K.

6/25/2012

Huge amount of water was coming out from my water meter on sidewalk and called a few for estimates and issue was a broken connector from main line to the house. Was able to turn it off from switch by the meter. Since leak was on my side, city was not responsible and Courtesy Plumbers gave a fair quote in comparison to others and advised what was necessary to have it fixed and nothing else extra... They gave an estimate, explained what was going to be done, fixed it and left me a voicemail once finished with total - I was in meetings at work. The grass removed to have fixed was put back together and could barely tell any work was done around it. Professional, to the point and very highly recommended!!!

Mirna P.

10/20/2013

Awesome! Just moved into the Covina area and had an issue with our kitchen sink backing up into our guest bath tub. After a lot of attempts at fixing it ourselves and almost getting the snake stuck in the pipes we yelped plumbers and found Courtesy Plumbers. It was a Saturday and they were there within the three hour window they gave us and worked their magic. Had it all cleaned out within 30 minutes. Very reasonably priced-$110. We will definitely be using them again if we have plumbing problems--hopefully we don't anytime soon :)

Wallie Y.

11/08/2021 12:00:00 SA

Great service. They came and saw the problem for our toilet seat, then came back the next day and fix it. Problem solved. Thank you!

David M.

6/14/2020

Courtesy Plumbing is everything you would want. Rick was honest, fair, and very knowledgeable. He fixed my shower valve in under an hour all the whole teaching me how to change it in the future. I would highly recommend Rick at Courtesy Plumbing. We will definitely use their services again.

Banquer J.

5/22/2023

Had an outside faucet that was worn out and a bad fitting that was spraying water everywhere.

We decided to use Courtesy Plumbing. See below for why.

Jack is an experienced, knowledgeable and highly efficient plumber. Courtesy Plumbing prices are reasonable/honest and the owner, Jeff, is prompt and easy to work with. If you look at the posted pictures of their work, especially the sweated joins, it's clear this is a firm that does only top quality work.

Yelp automatically gives out 5 bids for a project. No one beat Courtesy Plumbing price, had equal quality work or wanted to show up as quickly. Additionally, several wanted to charge us just for estimates. Needless to say, this is the only plumbing firm I intend to use for our future plumbing needs.

Thank you, Jeff and Jack for your honesty and professionalism.

Rebecca A.

09/06/2015 12:00:00 SA

It's Sunday evening on Labor Day weekend. Our sewer system is clogged and we can't use out toilets or sinks. I call Courtesy and leave a message. They call right back! They come within the hour , are courteous, reasonably priced and they get the job done! Thank you Courtesy Plumbing!

Andrea T.

1/22/2014

Quick, easy, and painless. I called after the washing machine started to drain into the kItchen sink and overflow onto the floor.

I called from work at 3. I told them I would be home by 5:30ish. Jonny showed up around 6ish. He was gone before 7 and he was awesome!

Once my home starts going through renovation soon they will be the only plumbers I call if we find anything wrong with the pipes. They have already offered to come take a look for a free estimate.

All in all, great guys and great service!

Peter Y.

09/07/2022 12:00:00 SA

Great guys, used them for a couple large jobs and they were responsive. Father and son operation. Honest price but very thorough. They know what are doing compared to other plumbers.

Karen A.

11/14/2018

Just had Courtesy Plumbing come out to check a gas leak in my sons home. They're bringing home a brand new baby so Courtesy came right out a fixed the problem. Tom is a really nice guy and very professional! Made sure everything was perfect for them before the new addition came home. Thank so much Tom for the last minute call!

Mike E.

5/13/2012

Ask for Rick he was a great help extremely professional, knowledgeable, and friendly!

Bruce K.

7/28/2014

I made appointment to come out today, and sure enough a guy named Aaron came on time, did his thing and fix the clogged bathtub drain. Aaron was kinda young but was pretty cool guy. Last week I had bad experience with this flakey plumbing company, even though Courtesy Plumbers was charging little bit more than previous company, but you know what I rather pay little more to a company that is more responsible. That being said, thanx Aaron and Courtesy Plumbers!

Kris M.

8/20/2012

I had a pipe burst in the wall between a bedroom and a bathroom. Courtesy Plumbing was there within the hour, stopped the leak, cleaned up the mess, and repaired the pipe, for a reasonable price. I recommend them every time I get the chance. Thank you Courtesy Plumbing!

Floyd F.

05/09/2013 12:00:00 SA

I've used Courtesy Plumbers on numerous occasions and I've always been very satisfied. I've had all the faucets and shower heads replaced in my condo. I have even had my garbage disposal unclogged. I have never had any problems after the job was completed. Rick is a genius, he is all business. He starts and he finishes and the price thats quoted is the price that is charged! Courtesy Plumbing is a company you can count on!

Janet C.

8/29/2011

Sunday evening: Discovered puddle on carpet in the hallway near the bathroom, presumably from a busted pipe underground. Did some internet research and called Courtesy Plumbers based on the 5-star Yelp reviews, a legit looking website, and the A+ rating on BBB (whatever that means), and left a message. They called back at 10pm. I told them it wasn't an emergency but would like someone to come out the next morning if possible. They said they would call back the next morning, and they did, around 8:30am. They had someone here by 9.

They quoted $325 for the leak detection and said it would be free if we went with them for the repair. I'm not sure what the industry standard is for this sort of thing, but I thought I saw some websites advertise the same service for $99 - $125.

They said they would be back between 2 and 3pm to do the actual leak detection BUT ended up flaking. They called and said their leak detection guy wouldn't be able to come out until the following day, but they did offer a $125 discount to make up for the delay.

The next day Jason arrived bright and early, gave an estimate, and got to work. He pulled up the carpet, drilled through concrete foundation, found the culprit (a hole the size of a pin prick), suctioned out the water, replaced and soldered on a section of new pipe, and refilled the hole, all in a matter of hours. The way he left the place, you wouldn't even know any work had been done. Jason even went the extra mile and replaced a broken outdoor faucet/valve thingy for us at no additional cost!

All in all, a well-run and honest business. Jason was very professional and courteous. I don't have a point of comparison for pricing and they didn't give us an itemized bill, but the total cost (which wasn't cheap) seemed fair and worth the quick, excellent, and reliable service provided. The only con was they couldn't do same day service.

Oh, and you get a $25 discount if you mention you found them on Yelp!

Van R.

03/11/2020 12:00:00 SA

High Quality job & arrived on time. A water heater was installed in home & did a great job, professional and the courtesy plumbing staff knew his stuff!

Marta P.

04/09/2012 12:00:00 SA

Who plugs up their kitchen sink Saturday before Easter out of sheer stupidity, ME!!!

I looked for a plumber on Yelp and Courtesy Plumbers came through. They responded quickly and showed me exactly what the problem was. They were courteous, prompt, clean,affordable and didn't make me feel like a fool!!!

I would highly recommend them.

Nate D.

08/01/2019 12:00:00 SA

They responded so fast, and made it really easy to understand what had went wrong with our shower because it was leaking for months. Courtesy Plumbing fixed the shower leak in under an hour. Very good service and very friendly employees.

Jennifer T.

12/17/2013

Last night I dropped my contact & its case down the toilet. I called these guys in the morning and they were able to send me someone right away, within the 2 hours I called. They were also the cheapest around and also the friendliest ! Jonny arrived about an hour later and fixed my problem, id say in about 30 mins. He was extremely helpful & friendly ! Thanks for the help !. I would definately recommend them to everyone and anyone !

SR B.

12/06/2013 12:00:00 SA

It's hard to tell how comforting it is to find a knowledgeable and professional plumber. Rick did a fantastic job. He arrived promptly and immediately put us at ease. This is a great company and we will use them again.

Joe M.

11/20/2011

Awesome. Rick was great, very knowledgable and very helpful with everything he did for me. Would recommend and go with them for any other plumbing needs I might have in the future. Thanks Rick!

Kristina M.

09/06/2017 12:00:00 SA

The service I obtained this evening from Courtesy Plumbers was exceptional. They were most definitely courteous, helpful, explanatory, reasonably priced and efficient. I would highly recommend them to anyone who needs help when you have a stressful plumbing situation on your hands. You will not be disappointed in the way they care for your property, questions and concerns.

Cy S.

2/18/2012

First ever Yelp review and it's warranted! Courtesy Plumbing was so great in their promptness, knowledge, attention to detail, and overall friendliness.

Sorry for the late review JASON, but the holidays keeps you pretty busy up until the new year. I called Courtesy Plumbing on Monday, 11/21/11 to schedule an appointment. They said they could have someone stop by later that same day to check out our problem. We were greeted by JASON [smiling] and introducing himself and his company. I told him that we had water leaking from the kitchen ceiling. He started by listening, through the drywall, to the water spraying out of our broken pipe. He pinpointed the location of the problem and carefully cut through our ceiling drywall and found the leak in one try!

He advised me that our copper pipes were getting too old and recommended us to have it repiped soon. He also recommended an alternative to copper repiping, in flexible pex tubing. He was very knowledgeable in his craft. He continued to cut out our old copper fittings and replaced them with new ones, within 30 minutes he was finished. He cleaned up his mess, put everything back to where it was before, took out his tools, retested and reinspected the pipe again, and then cleaned up a little bit more.

JASON was very thorough and polite. He gave us our bill and it was very reasonable. I would highly recommend Courtesy Plumbing for all your home plumbing needs. It was a great experience, something I dreaded before, but now I will be using them in the future; I even recommended them to my neighbor who also had a great experience with them.

Cynthia V.

08/10/2019 12:00:00 SA

Very friendly from the first call to the serviceman arriving. On time, great price, cleaned up afterwards, friendly and I can call again if I have another issue within 30 days. Thank you!

Trish H.

09/08/2016 12:00:00 SA

I've been using Courtesy Plumbing for years and they come quickly, are very pleasant and efficient, and offer a fair price (some of the jobs were so nasty, I apologized). I've never had a problem with them and highly recommend them for rooter work. I have not used them for other plumbing issues.

Check their prices against other local companies--you'll be pleasantly surprised.

Roger D.

2/27/2012

I could not believe all the good reviews here...I thought it couldn't be possible for a plumbing place to be that great...but...I discovered that the reviews are ALL TRUE. In my 30 years of living in a house, this was the first time I actually had a pleasant plumbing moment.

I called them because of a serious leak that was flooding our house. They arrived within an hour! Rick was an extremely pleasant person who found the problem and promptly fixed it...and I wasn't charged a bloody fortune.

I usually have plumbers that come out to my place that barely speak english or barely can find the problem. Not so with this place...English spoken and they know their stuff!!

Christy H.

03/08/2010 12:00:00 SA

Courtesy Plumbing ROCKS!!! I use them personally and they are the ONLY plumber I use for my property management company. They are professional and timely. I never have to worry about dissatisfied tenants, and they ALWAYS call for jobs over our limit, so our owners are happy and informed as well. They always do the job right the first time and are reasonably priced as well. If you're looking for a plumber with AWESOME customer service, I highly recommend them!

Lam N.

2/14/2012

I called them when all the drains in my entire house was backed up. They arrived within a few hours and cleared my main drain pipe of a clog. Their prices are good and they seem friendly and honest.

Brian M.

09/10/2020 12:00:00 SA

Vincent and Cory are the best !!! They just came out to our home for an emergency call . Both were professional and honest, it's so hard to find honest plumbers now a days . Truly appreciate their service.

Gloria M.

02/02/2012 12:00:00 SA

This company rocks! They are everything a non-handy person would want in a moment of distress. When I called, I was quoted a price and rest assured it would be taken care of that evening. Our plumber Josh was amazing. He was clean, very respectful and he made me feel at ease. He explained the process and taught me a few things about plumbing. I felt comfortable enough to ask questions and he never made me feel dumb for doing so. I would call them back without a doubt whenever I have a plumbing issue. Which I hope is far from now

Ginny F.

03/01/2022 12:00:00 SA

Jeff at Courtesy Plumbing responded right away and Corey came out the very next day. Corey explained that it was better to wait on the repair and go through Kohler who would supply the parts that I needed. He will come back when the parts are in and do the install. He could have mangled my faucet and forced the install today, but instead, he gave me good advice. Honesty and good service like this is rare. Courtesy Plumbing is a gem. I will call them for all my plumbing concerns in the future.

Lo F.

1/24/2012

I was a bit skeptical about all the great reviews, but I found that Courtesy Plumbers lived up to it.

The shower needed a small hardware fix & the slow flowing toilet was augured. Tom was very professional & worked quickly. He explained everything I needed to know before doing the work.

The price was reasonable when compared to previous charges that I've paid with other companies.

Tom was fabulous. I would certainly use them again & would recommend this company. I'm very happy with this plumbing experience.

Ervin E.

7/16/2014

Had a clog in my garage sink which was backing up to my kitchen sink. I called three different places at 7am on a saturday morning. Courtesy was the first to call back at 9am. They told be a guy would be come between 11-2pm. Dustin came right at 11! What a great surprise. Anytime I'm given in a range, I always expect the worse.

Dustin was courteous, friendly, and professional. He was thorough but quick. He made a mess while he worked but cleaned it up and left it better than he found it!

Would definitely recommend them!

Victor C.

07/08/2011 12:00:00 SA

These guys were great. Called them friday night at 845pm, they arrived at 9pm and out by 10pm. Sean identified the problem, and unclogged the mainline and now my family can shower again. Will definite use these guys again - will ask for Sean - truly professional and courteous. One more thing - mentioned I found them on Yelp - automatic 15% discount. Life is good on a friday night.

Sarah F.

7/19/2013

We have lived in our house for 13 monthes. When we first moved in we had some pipe issues. It is expected because our house was built in the 50's. I looked on yelp and courtesy had a high rating. I called and at first they were amazing. However, my plumbing is now shot. I have called them twice in the last week DURING THEIR BUSINESS HOURS and I was told that I needed to call back the next day - with the likelihood of not having someone here until next week. Once I expressed concern about how this is not customer service oriented. The guy hung up...mid sentence.

These people are nice in the beginning and then turn into jerks. Beware!!!

Boo H.

12/30/2011

I am extremely happy with the service I received from Courtesy Plumbers and I will be using them in the future. I had wastewater backing up into the house when I ran the laundry ... turns out it's a massive amount of roots in the main sewer line. The main-sewer-line specialist guy, Lewis, was knowledgeable and professional, and got me fixed up for a completely reasonable price. Thanks, Courtesy Plumbers!

Danielle N.

03/01/2015 12:00:00 SA

Our house was built in the 50s and has the original plumbing, so we have had a lot of issues with clogs and backup. We've recently switched companies to Courtesy Plumbers. They've been great with the couple of emergencies we've had. They always arrive between the times they say they will arrive. The technicians that come have been friendly and knowledgeable.

Cicero S.

10/31/2022

The call operator was great. They were pretty quick to respond as well. The plumber did a good job as well.

The concern is that the plumber on site seems to have made up a number which in retrospect was underhanded. The Increase from the base price provided by the main office was arbitrary significantly more expensive then initially quoted. Requested kitchen faucet change. Was quoted $225 when you have your own faucet. The plumber made one pipe underneath the sink and mentioned a potential $50 increase, for a 6 inch pvc pipe change so I was aware of a slight bump in price. When he was done he gave me a bill for $350 and even charged the extra 3% for credit card use.

Considering the need for the repair and my need to be back at work I didn't have time to get into a dispute but I get taken advantage of. A few days later I ran into a plumber and asked about the situation and showed the picture of the receipt. They said it shouldn't have been more than $300 max. If you use Courtesy I'd just suggest getting hard numbers before they begin the process. Sadly with plumbing issues the immediate need lends to a opportunity to be taken advantage of. Let's hope that's not the case.

Mark K.

12/08/2011 12:00:00 SA

Today I called Courtesy Plumbing based on the reviews from yelp. I called around 2:30pm, they had a tech Corey come by around 4:05pm. talk about quick service.

I wasn't sure what was wrong with my line, but I know my father had told me the line gets backed up a couple times a year. The tech told me he would try to do a few tricks before removing the toilet to use a machine snake because it would save some money for me. Watched him do everything he could then he did what he had to do and fixed the problem.

Before he left I asked if they did garbage disposal installs. Luckily they did, he let me watch step by step because I wanted to learn how to do it and he was very helpful. He was done before 6pm and on his way. This means he took a look at the problem in my restroom solved it and installed my new garbage disposal in less than two hours. From the other service my father used to use, this is record time. Thanks Courtesy Plumbers!

Marvin S.

09/07/2019 12:00:00 SA

They answered my questions within minutes on Yelp and was at my house that same day. Very nice and speedy service. Even came back to make sure the job was done right. Respectful young man. Would recommend! Thank you!

Mel H.

12/02/2015 12:00:00 SA

I had another plumbing company come out and tell me what I needed to do to get my main line fixed and it would cost $7,800.00. I told them it was a lot of money and I would have to call around first . So I looked on Yelp! And found Courtesy Plumbing, they sent out a tech named Aaron. He showed up with a smile on his face and said I will stay here for as long as it takes and try to get your pipes unclogged. He was there only about 15 minutes and was able to unclog my drain. Not only was he able to do what the other company couldn't , but it was only a $130.00. If I have another plumbing issue in the future I will definitely call Courtesy Plumbing and ask for Aaron again.. He is good at what he does and is a very pleasant person..

James D.

12/19/2011

Had our kitchen sink drain clog on Saturday. The plumber the landlord called was a no show so we called Courtesy Plumbing Monday around lunchtime based on their Yelp rating. They said they'd be at the house between 4 and 6 and arrived at 5:45. They checked it out, snaked it, and replaced the cleanout plug for about the price I expected. Good, efficient service at a reasonable price.

Josie H.

1/16/2013

I had a blockage in my bathtub/toilet and a leakage in my garage. I called Courtesy Plumbers to make an appointment and they were going to send someone within the next 1-2 hours. I was surprised and grateful for the fast service. Josh was very friendly and knowledgeable. I had a blockage in my main line and the last guy who snaked the lines said I needed a clean out line. I had no idea I didn't have a clean out line. Josh found my clean out line in the backyard and was able to snake the main line all the way out in the street sewer line and unclogged the whole line.

The garage leakage ended up being a broken pipe that was leaking into the drywall throughout the whole garage. Josh called a restoration company to come look at the damage that night and to give me an estimate of the repairs needed. Josh came back the next day to fix the broken pipe. He was prompt, knowledgeable, and professional.

I will definitely use Courtesy Plumbers again. Josh is an asset to this company and I will ask for him to come to do any other repairs.

Carl O.

12/20/2013

After seeing that girl i busted my water line just to talk to her..Damn she was married!

Stephanie M.

1/28/2022

I live in Covina and called Courtesy Plumbers because I had a leak under my bathroom sink. Frank came in and assessed the problem very quickly. There was a leak in a connecting piece near the pipe. He fixed the leak in less than 15 minutes and then to my surprise, he said this was a courtesy visit. I must say I am very pleased with Courtesy Plumbers and will continue to call them for any of my plumbing concerns. Thank you Frank!

Michael Y.

2/27/2012

Sean came to fix a clog issue at our place in late 2011. He was clean, friendly, approachable, and seemed very trustworthy. This was a friendly sight after having run across 3 other plumbers the past 2 years that raised sneaky suspicions (we were ripped off by one of them -- we were inexperienced at that time.)

He explained everything in detail and understood our concerns. He seemed to genuinely have the customer's interest at heart.

We have a new plumber we can trust. Enough said. Thank you, Sean and team!

Lidy M.

09/11/2022 12:00:00 SA

I had a water leak around the kitchen sink area and needed someone to come out and take a look. I called Courtesy Plumbers on a Saturday afternoon, and they sent someone on the same day. Jack came to my home and assessed the situation. He was very thorough in explaining the problem and gave a reasonable quote. I appreciated that Jack answered all my questions and explained the steps he was going to take to fix my broken pipe. Jack kept me posted on the status of his work and next steps. By the end of the project, I was pleased and relieved that the pipe leak was handled by someone with so much experience. Jack was courteous, honest, and very professional. I'll be keeping their number for future projects around my home.

Jim S.

04/08/2020 12:00:00 SA

Thanks for coming out 2 days in a row. Your cheap solution has worked so far on my kitchen sink.

Eugenia C.

7/26/2012

Yesterday, I found that our water heater was leaking. We had just replaced it 4 years ago so I called to find out about the warranty and they sent a plumber over to check it out. A kind of dusty looking guy showed up and gave me a quote for a warranty replacement or for a new American Standard tank.

I called Courtesy Plumbers because of their great reviews, just to get a second opinion. Brandon called me back right away, assessed the situation and gave me a quote for a better top-notch, Bradford White water heater. The price was significantly higher but after hearing about the previous guy he decided to match the price. Look, I'm a registered nurse and don't know a lick about gigantic household appliances. I also know from my own line of work that people sometimes have to trust the professionals. I could tell that Brandon was a pro by his careful, thorough assessment and recommendation so I told him I was sold and made a next day appointment.

He and assistant arrived early this morning in their cute truck and got straight to work. My dad was impressed at how professional they were and how quickly they replaced our 40 gallon tank. They resized some of the copper pipes to ensure a proper fit and replaced the gas hose because the previous one was too short. After he was finished he showed us how to turn off the gas and how to re-ignite the pilot.

He cut me an invoice and I paid in cash but they also take check and credit cards. It was the perfect, stress free experience from beginning to end. I love companies like this that are super professional, trust-worthy and competitive. Keep up the great work guys!

Laurel M.

08/04/2014 12:00:00 SA

Awesome! Before even hiring Courtesy Plumbers, I was ready to give them five stars. Why? Sean, one of the owners, gave me advice on how to solve my problem temporarily before they could come out. (It was a toilet issue.) This was on a Sunday evening to boot! I could have easily taken his sound advice, and hired someone else -- my point is, he gave me the guidance freely. Next day CP showed up, installed the new toilet, with friendly, fast service.

Bob P.

2/16/2015

I like to stay local (Covina). So looking to Courtesy Plumbing was natural. I called with a clog and they showed up within the hour. Josh was very courteous, explored all his options, explained what needed to be done, and did it. It doesn't get better than that. All you have to do is look at the back of their truck and you could see they are ready for anything. Needless to say, I was impressed. I've tried the big box guys and they just overcharge you and hope you will go away. Courtesy Plumbing is on my first call list. Thanks for the help!

Jim N.

8/27/2020

Mike came and fixed the guest bath tub from dripping. He installed 3 stems, seats, and trim. The plan was to replace the whole valve body. He would have to break through the tile to replace it. But after Mike took out the stem, he said I have Pfister stems and he can replace them instead of replacing the valve body. This retired couple was able to save, almost $1000! Thank You! Two things I look for in a company, honesty and quality. They provided both. For that reason, I will use them again.

John G.

5/17/2016

Price is very expensive .. I had to have a toilet replaced and the guy Rick that did the job was nice enough and did a good job. He put some cement around it ... It took him about 3hrs and he charged me $900 .. Again good work .. But very pricey !!

W W.

5/17/2013

I went with them because I found them on Yelp.

They are fast, nice and courteous! I used them for 2 jobs.

But, they were more expensive than other folks. For the jobs they did, I got numerous quotes. They were more pricey than the other guys. The work they did was very good, but I know that others quoted me less than what Courtesy charged me for the same work. Premium prices, but premium work. They do care about the long term craftsmanship of their work, but the bill stings.

Summary: use them because they are professional, good & very thorough, but expect to pay more because of that. (Do you really want to go with the lowest bidder on plumbing?)

French C.

4/30/2013

Jason and his team at the courtesy plumbers are knowledgeable, prompt, thorough, and professional. We needed some major repairs done following an inspection done by another company,and wanted to have a second opinion. Courtesy is responsive to our request and offered a competitive pricing. They made suggestions on repiping the whole house, but we were not financially ready for that. Jason was never pushy and respected our decision. We will recommend them to our friends and will definitely use their service again!

Chris P.

03/06/2017 12:00:00 SA

I called Courtesy Plumbers and made an appt. Thom and Aug came out on time and got right to work.
The problems were two leaky faucets at my late dad's house, which will be sold and then demolished. I am staying there until that time.
With that knowledge they fixed the leak problems and installed a better shower head for me.They were kind and courteous and the price was more than fair. I would highly recommend them.

Nick Y.

02/01/2022 12:00:00 SA

Just moved in to out new house and on the second day the waste line backed-up - left us with no use of toilets or sinks. Called a few plumbers but none were available. Found Courtesy Plumbing and they came right out within the hour. Aaron the technician was very thorough and quick with the repair.

Highly recommend these guys!!

Andrew B.

07/09/2020 12:00:00 SA

No Courtesy Here, called and owners son came for an on sight quote on a Saturday, offered to have written quote by Monday and never heard from this person ever again. Called in and spoke to CS and said would get back to me on this but never did either. Moved on but I would never do business with this company due to bad initial service. Not elderly friendly.

T G.

12/16/2011

Great service, very happy with our experience.

Jason (our on-time, courteous, knowledgeable, and friendly plumber) visited us today for diagnosis of bad pressure in the shower. He handled everything correctly. He started with the basics, cleaning deposits from the shower head, and then he outlined our next steps. If the problem persists we will first try swapping in a new shower head (the house pressure is only *okay* and our shower head is probably wrong for our shower), and then he also suggested replacing the shower cylinder. Well, first he had to tell me what a shower cylinder was, then take apart the wall plate and point it out to me. The root cause is that the 20 year old water heater is spitting out sediment down the pipes, but we can do a lot to help without a full water heater replacement.

The fun part is that we can either call him back to install the shower cylinder if we run into further trouble, or he gave us the instructions we need to buy the part and change it ourselves.

After his help setting us on our path he then was ready to leave, no charge for the diagnosis and instructions. We insisted on paying him for his time and help (we did get the Yelp discount), and I now know who we're going to call when we replace our water heater this summer!

J C.

1/29/2012

My water heater had been knocking for several years. I finally got around to calling Courtesy and Tom came out and took care of us. He was nice enough to bring some brand new drop clothes for our carpet and a brand new hose to drain the water heater. Tom came right on time, was fast and friendly, and did an awesome job replacing my water heater. The next time I need to call a plumber I'm definitely calling Courtesy Plumbers.

Georgette S.

09/03/2014 12:00:00 SA

Rick is the best. this past Labor Day weekend, we noticed that there was water leaking in our laundry room. I thought maybe it was our washer but there was no water to be found under. The water was coming around the dryer side. Why would our dryer be leaking water? I told my husband to check the other side of the wall and check on the water heater. Sure enough our water heater was leaking. Freaken GREAT!!!! Not only was it Monday Labor Day, i already knew it was going to cost a lot to replace it. I checked around Yelp and decide to call on a few people to see if we can get it looked at. 15 mins after calling CP they called me back. They said it's going to be about 2-3 hours for someone to come. We didn't have any plans anyways so they came by around 6pm. Rick already knew we needed a new water heater. he said it's been leaking for a while. He couldn't replace it that day since the HUB was closed for the holiday. He was nice enough to make sure we turned off the gas and the water pipes properly. He even plugged the pipe to the main house and helped us drain the water heater with the hose. With all that without charging us. He explained everything we needed to know. What he can do with installing the new water heater. He gave us a quote and told us to call the next morning to schedule an appt.

The next morning my husband called to set up an appt and I told him to make sure he request Rick to come back to fix it. We were very impressed with him that we didn't want anyone else to come back. Rick came back. installed the new water heater. Even helped cleaning up the molded shelving that the water heater sat on. He told my husband how to do the maintenance on the new heater. Everything was brand new with a new pan underneath so the water will drip to the floor if it happens to leak again. Gave us a company that the company associates with cleaning up and repairing things just in case we do end up with mold from the leakage.

Even though it was an expensive job, rick service was outstanding. This company stand by its name Courtesy Plumbing. Came out on a holiday to help and came back the next day install and fix the problem. Ask for Rick. He's GREAT!!!

Jing G.

3/24/2020

Quick response, quick work and very professional. I needed an inspection on the leaking issue inside the condo and scheduled an appointment on Yelp. They responded always promptly. Rick called me before he came and arrived on time. He was professional and friendly. He did a quick check and helped us to confirm the issue was not related to plumbing but roof leaking. We were very satisfied with his service. We will definite call this company for future plumbing issues.

K H.

05/03/2012 12:00:00 SA

They came to my place very quick! I think just 30 minutes after I called them. My main line was clogged and they diagnosed and solved the problem in 30 minutes. So total it took about just one hour to rescue me. Out of my expectation. Definitely will recommend them to my friends! And thanks Cory:)

C C.

6/27/2012

Nobody wants to ever call a plumber when there is a problem, but, when you need some help quickly, these are the guys to call first. I have used them 2 times now, and both times they arrived promptly - they called an hour before to update us on their arrival, and when they got there, they found a way not to make the repairs painfully expensive. The last time was just a few days ago, i had old shower knobs leaking which Rick explained would be hard to repair because the knobs are very old. Basically the costs would be about 1000.00 if they had to remove tile, and put in a new set of knobs, or, he would remove the knobs and re seat the rubber backings to see if that stopped the leak for around 150.00..We went with that first, and the leaks did stop! I also wanted a new faucet in the same shower, and he ran to Home Depot for me, bought the faucet, and my total bill was 275.00, which i found to be very reasonable, compared to what it could have been. Rick was extremely honest, and worked very hard to get this fixed while keeping the costs down for me. I will always call these guys in the future when i need a plumber, they are dependable, reliable, and just really good guys. I appreciate the great service, and excellent communication they provide.....This is the real deal - Call them first when you have a plumbing problem of any kind.

Mark E.

3/18/2011

I own a small factory in Duarte and I had some drain issues. Anyway call Courtesy and the owner son came out and snake the drain for me. That didnt seem to clear the problem so he popped open the S trap and blew it out with a hose. That did the trick. Went the extra mile on time fair prices. I would highly recommend.

Alice P.

07/12/2011 12:00:00 SA

Yelp is always my go to to find local businesses, but thanks to Courtesy Plumbers I am writing my first review. My husband and I had been having problems with the shower and toilet backing up in one of our bathrooms. Sean showed up right away and after letting him know what other plumbers had done before he figured out just how to solve the problem. He even vanquished a wasps nest in our kitchen window.

They are pros! Highly recommended! Yelp discount too!

Sandy J.

09/06/2014 12:00:00 SA

Courtesy was great. Called in the morning due to a clogged kitchen drain. Had Aaron out by late afternoon. Aaron was very friendly and thorough with his job.

Chillary L.

1/23/2023

I originally called courtesy plumbing for a simple job to remove moldy caulking around the kitchen sink. The operator told me it would be around $130 for the job. I was find with that and booked it. The day of job the plumber (C) tells me the best way to remove the mold the right way is to drop the sink to be able to clean everything out. I wanted the mold gone so I said OK fine.. the job was not completed but rescheduled. Then the morning of the job (again) he comes and says oops I didn't know the sink was installed this way... we can't drop the sink after all.. we will just need to scrape it out, which was the original plan from day 1. Then he goes and charges my husband $400 for the same damn job the operator quoted me $130 for. I was not home nor did I communicate with my husband the original price so I when I came home I just let us take the hit for it. But damn, does not feel good to have plans change then reversed then get ripped off... It's a lot of time and money wasted.
But because of this I would not go back to Courtesy Plumbing

Joe A.

3/27/2012

I love Courtesy Plumbers. I needed to replace a water heater and they sold me a great model at a great price. I didn't have a lot of time in the morning that they were supposed to do the install so Rick agreed to by at my house by 8am. Rick actually showed up at 7:20am. Awesome. Love these guys. One of my all time favorite contractors.

Brian C.

02/08/2017 12:00:00 SA

I had a sewer smell coming from my laundry room.
My regular plumber couldn't find the cause or source of the smell. He thought it was my laundry washer so I purchased a new washer and dryer but the smell was still there. I wasn't upset about purchasing the new washer and dryer because I was planning on updating the units anyways.

So I ended up calling courtesy plumbing to see if they can find the cause of the smell.
They asked if I had a drain in the laundry room and I wasn't sure so we moved the washer aside and there was a drain.
The smell was coming from the laundry drain. Apparently if the drain p trap is dry then sewer vapors can come up through the drain. He added a gallon of water into the drain and the smell was gone. He advised to actually add rv antifreeze to the drain because it won't evaporate as fast. Which i did and I haven't had the smell for the last year or so. He showed me how to do it as well. Very easy fix for something so hard to find.
The only charged me the initial diagnosis visit fee and it was done.
Excellent work and thanks man!

Alexander M.

9/26/2012

Courtesy Plumbers picked up the phone right away and allowed us the option to schedule a same-day service!

We needed to install a cloth diaper sprayer to our toilet, but had problems with leaks and old hardware.

Rick came over and instantly knew how to remedy the situation. He even went above and beyond to fix and replace some super old parts of our toilet that caused the leaks without charging any extra for labor. How awesome is that?

They have a one year guarantee, and the overall quote we got was very fair. Any less and I wouldn't have the peace of mind knowing that a highly skilled professional worked on it and solved all our problems in a timely manner.

Would I recommend these guys to you? Heck yes!

Tarun D.

5/26/2017

I recently wrote a short review about this business. Yelp removed my review because it was too short. So I am rewriting my review. A short time ago, I contacted courtesy plumbers to fix my bathroom's hot and cold water problem. A technician arrived at my house and started to work on the problem. He had to replace one of the parts, and was having hard time removing the screws. While he was working he broke the screws and told me he'll have to cut around the faucet and replace a bigger part. He told me it could end up costing me $600 to $1000. What was suppose to be a $100-$200 part was now costing me up to $1000. I demanded to speak to the manager, but he forwarded me to the owner. The owner was very rude and did not want to take responsibility. At that point I canceled the service and contacted another plumber. This person was much more experienced and fix the problem without needing to cut around the faucet. The courtesy plumbers technician was very young and did not seem to have much experience in this issue. The owner was very rude and did not want to take responsibility that his technician screwed up.

Odine O.

08/12/2018 12:00:00 SA

Have used Courtesy plumbers for a few years now. They are always polite and friendly. Very knowledgeable. Price is reasonable as well! Would highly recommend!

Matt K.

08/08/2018 12:00:00 SA

Courtesy Plumbers did a great job. I had a problem with my Moen valve on my shower. They sent Daniel out he fixed it and did a great job. He was very professional and very courteous I will be using them again for any other projects that may come up. They were reasonably priced.
Thank you again for a great job Daniel.

Hale C.

8/23/2013

Dear Tom..........
You did great job for pipe noise problem in my home
You are the best......
From Hale in Tustin Ca

Kelly R.

8/27/2011

Fast, professional, and great price with Yelp discount. Sean got my kitchen sink working again, and I appreciate the 30-day guarantee on the work done.

Danielle S.

3/21/2014

I called Courtesy Plumbing at 9:15 am and was given a same day appointment. Dustin arrived about 10:45, he was very friendly and professional, he quoted me for a couple different scenarios before he started work. My dishwasher and garbage disposal were not working properly and within an hour he was able to fix both issues, test to ensure it was fixed, cleaned up and was on his way. I am extremely satisfied with not only the service but also the cost. Courtesy Plumbing will be my go to plumber from now on.

Chris C.

9/21/2017

I am a little late in writing this post however I highly recommend not to use Courtesy Plumbing...they wanted $175 just to give an estimate. I had to pay the $175 and then they emailed me the report. They wanted a total of $2650 for a rusted pipe. I then found another plumber; Scaletta Plumbing, and they came out and gave me a quote for FREE, and then said it would only cost $700 to fix my problem. I am thankful to have found an honest plumber! I highly recommend not to get bamboozled by Courtesy Plumbing!

jeff p.

12/29/2014

3rd time around they overcharged me for small work. I really thought I found someone honest. Guess not!

Henry K.

11/13/2013

I had a clogged toilet which was also affecting my shower drain. I called Courtesy Plumbers and they sent someone immediately the same day. Corey and Aaron were very professional and helpful. They explained exactly what they needed to do and presented options. They were able to clear the line and helped resolve the issues with the plumbing (bad plumbing line due to previous bathroom renovation). I would recommend Courtesy Plumbers.

Inka H.

1/18/2020

Honest!! Called for leak in floor. Estate was $300 to inspect. Upon visual inspection they determined that there's no leak and only condensation. They didn't even charge me!! I was expecting the worse and though I was going to spend $$$ for the repair, but they were honest with their findings and it was an easy repair for my handyman.

Hoang P.

10/01/2011 12:00:00 SA

Would like to thank the owner for actually coming by to have a discussion about my situation. Showed good business ethics by owning up to the problem. We were able to come to an agreement.

Shirley L.

12/05/2011 12:00:00 SA

Found them out of desperation and Sean probably saved us thousands of dollars. This is a very honest company with very reasonable fees.

Our rental property had a flow problem couple months back. Hubby called Mike Diamond and after spending $300 for camera and $200 for snaking, the problem could not be fixed. They had the nerve to ask for additional $2000.00 to fix the flow problem. There was no way we would spend that kind of money without getting a second opinion. So, we sent those clowns on the way and found Courtesy Plumbers from yelp. They showed up 2 hours later, fixed the problem with less than $200.00. What a great company.

We also called Sean back to look at our own house's plumbing issue. it was also a $3000.00 problem according to Mike Diamond's sister company. Once again, courtesy plumbers fixed it with 1/10th of the cost.

Can't thank them enough and will recommend them to all my families and friends. I am keeping Sean's business card on the fridge in case anybody needs it. I will definetely use this company for years to come.

Amanda H.

5/16/2022

Easy! I called this morning, the receptionist was nice, two technicians came out within the hour, they fixed the issue quickly, they were friendly, the cost was fair, and now my toilet works. Couldn't ask for a better experience. Will certainly call again in the future.

Aileen C.

05/12/2015 12:00:00 SA

We have a double sink (his & hers) in the master and the drains were slow. We tried bleach, drano and even rodding but we couldn't get it to drop into the main drain. I usually go to Yelp for all my sevice needs because real people give real feedback.

I am so happy to have found Courtesy Plumbers. They sent out Jon the next day. He was on time and so timely. Speedy, nice demeanor and professional. I will definitely refer business their way.

Thanks for getting my hair outta the drain.

Philip S.

07/08/2022 12:00:00 SA

Two words... ridiculously expensive.

I have used Courtesy Plumbing many, many times over the last 15 years at my house. Their work is excellent but you have to pay for it. I've seen their prices escalating exponentially over the years, to a point that I no longer can justify paying that much extra $.

Most recent example. SoCal Gas found a leak at the meter/house junction. I called Courtesy Plumbing and the price is $475 for coming out to do a leak detection, even though SoCal Gas already found it. Whereas other companies would just do free estimate. I don't mind paying for estimate, I actually think it's reasonable for that work... but $475? No way.

Joe s.

10/25/2011

before i called Courtesy Plumbers, i had another plumber give me an estimate. This other plumber insisted that i need to have a camera run through my drain(price for $299), with additional $$ to fix any issue. I then called Courtesy Plumbers. Sean from CP came by my house, ran a snake through and then hydro jet the drain for much less than $299. I am giving CP a 5 stars not only b/c of the reasonable price, but rather, they do not try to sell you stuff, or tell you there are other issues, when really there isn't. Thanks Courtesy Plumbers! keep up with your honest business and i am sure i'll stick around and pass along the good feedbacks to my neighbors and friends!

Geraldine T.

9/26/2014

Was washing dishes when my kitchen faucet broke! Immediately looked on yelp and found Courtesy Plumbers with the most favorable reviews. The lady on the phone was very courteous and able to send Rick within an hour. Rick did an amazing job replacing my faucet and fixing the plumbing of a very ancient kitchen. Will definitely call them again!

Elena B.

09/02/2015 12:00:00 SA

Every time I call this company, they come through for me. Today is another one of those days. Garbage disposal stuck, I did all I could do and now it's time to call the pros. They did a fine job with my clogged shower, the guy came in, snaked it and I haven't had another problem. I'll update this review later when they finish the job - yipppee

Monica L.

01/06/2016 12:00:00 SA

I needed to have a clean out installed and I called Courtesy for an estimate. They came within the time frame they gave me and Cory helped give me some options for correcting the venting as well. This is a rental property so Cory was able to work around the needs of the tenant who has asthma problems and sealed off the area. He was very professional and from the start recommended a thorough estimate by going under the house to fully check everything. The cost of doing this was put towards the work he did. I highly recommend Courtesy for a job well done and would recommend them to any friend in the area. They will be my go to plumbers from now on.

Jen T.

04/09/2011 12:00:00 SA

I would highly recommend Courtesy Plumbing. I had them install a tankless water heater and a new laundry sink into my Whittier home. They also snaked my clogged laundry drain. John in the office was very polite in helping schedule my estimate and work dates. Brandon, my tech, and his helper, Auggie (?), were very professional, and I felt very comfortable with them working in my home. Brandon was punctual each time, took the time to discuss the estimate, and explained everything as he was completing the job. He even replaced something that wasn't to code. They worked efficiently and Brandon gave me tips to keep the laundry line clear. On a side note, my dogs loved them and he fixed the latch on my side gate too! Knowledgeable, fair price, and courteous...I will definitely use them again. Thanks Brandon!

Joanne M.

11/24/2016

We used Courtesy Plumbing for a clogged drain, and their Technician Aaron came out and was very professional, helpful and clean-cut. We had an subsequent problem in another part of the house a few days later, and when we called Courtesy they sent a supervisor out named Sean to investigate. Sean was a great guy, and offered to scope our main sewer line at no cost... just to make sure their previous visit did not cause the issue. It is so refreshing to work with a company that truly embodies good customer service. We will definitely call Courtesy for all of our future plumbing needs!

Cash L.

12/12/2011 12:00:00 SA

I have never written a Yelp review before and This is my very first one..because I am 200% happy with this company!! I called Courtesy Plumbing @ 10:40pm for an emergency fix on my flooded main drain line. Instead of having to wait hours...Lewis from Courtesy Plumbing showed up within 30 mins and saved our night! We are definitely satisfied with their professional works and services.

super d.

8/27/2013

A gas cooktop on a granite counter was replaced (about 3 hr job). The guys were experienced, polite, clean, and responsive. They treated the granite counter carefully not to scratch. There was a small issue; I talked to the owner to resolve; and he took care of the issue nicely. I would call them again on my next project.

Giovanni P.

3/17/2016

Absolutely blew my mind. 3 days of no hot showers and I find out that my hot water heater was dead. These guys were able to inspect, order and replace my hot water heater in 2 hours! How is that even possible? That happened. These guys rock! Thanks Thom!

Emmanuel R.

11/03/2020 12:00:00 SA

Good and prompt service. I called about 2:00 pm today and I had Aaron on my door about 4:00 pm. He unclogged the sewer lines and was do na e before 5:30 pm. Would call Courtesy again if I ever need plumbing services.

Erika E.

7/13/2011

No problem with these guys. Brandon was our tech and his communication was clear and concise. Arrived well within the window and called to say he was on his way.
Our problem was much bigger than what anyone had bargained for - have a nicely written estimate - was charged a fair price for the services rendered.
I'd love to give them 4.5 stars - to be continued...

Mary F.

01/05/2014 12:00:00 SA

What a great plumbing company! I only wish I had found them sooner. I had a bad experience with another company so I was very wary of having to find someone for a major job that I needed completed. The foreman, Jason, was wonderful to work with through the whole process of giving an estimate, re-plumbing my house and following up to make sure all went well. Quality work and customer service for a reasonable price. It doesn't get better than that. Mary

Belinda O.

8/15/2015

We called Courtesy Plumbers to make an appt. on the same day and Rick came on time. He was helpful and thorough in explaining the work that was needed. We will call Courtesy Plumbers in the future and recommend to others.

Bill B.

1/23/2013

i called courtesy after having a neighborhood plumber snake out a clean out line behind the house. expecting them the next day due to our distance from covina and time of the day, i was surprised to see them arrive early and complete the task within minutes. the icing was when they hosed off the back patio and submitted me with a bill less than i was quoted because of the easy access. i will be calling them again...bb

Mimi R.

12/07/2016 12:00:00 SA

I cannot say enough good things about Rick a service technician from Courtesy. He came to solve a water heater venting problem and went the extra mile to do a thorough investigation of the problem. He was professional, polite, helpful, and answered questions and explained everything he was doing and why. Solved my problem and saved me some money. He was a gem. Highly recommend this company from the office personnel to their service people. Will not use anyone else now.

Norma J.

10/14/2011

These are guys are super nice and flexible. My mom needed a leaking toilet looked at and was completely wary about price. The receptionist explained everything to her and verified what charges should look like. The service was prompt and hassle free. I would definitely recommend them.

Andrea L.

12/31/2012

Our hot water tank sprang a leak! Saturday before New Year's and I called a couple of plumbers and received a message - Happy New Year, we are basically out of town. I stumbled on Courtesy Plumbers and within a couple of hours the water heater was fixed and the hot water was running! Jason came out and not only fixed the problem but offered some tips for the next time. Received a follow-up call this morning on New Year's Eve to make sure that we were satisfied with their service! You bet! Fast, efficient, and personable! I picked up a handful of business cards and will be passing them out to my friends and family!

Alisa F.

11/02/2018 12:00:00 SA

Rick was a true hero for me yesterday saving me from a major leak that was guzzling 3X's the amount of water usage. He was very knowledgeable and handled the situation promptly and in the most cost effective way. #anothersatisfiedcustomer

Sarah L.

04/04/2013 12:00:00 SA

Rick was wonderful! He came to my house right away and fixed the problem. Price was affordable and I definitely recommend courtesy plumbers:)

Sarah M.

10/07/2011 12:00:00 SA

This evening we discovered water leaking from the bottom of one of the toilets. We ran to the hardware store to get new wax rings, only to discover that water was also leaking from the other toilet and seeping up through the drain in the bath tub. It was 8pm on Friday night and we debated waiting until the morning to avoid any additionally fees. The water kept coming though, so we searched Yelp, found Courtesy Plumbers and although it was 8pm on a Friday night someone was here an hour and a half later, earlier than the estimated 2 hour time that I was told on the phone.

Lewis was our Plumber and he assessed the problem, snaked out the main sewer line and within 30 minutes things were all fixed!! YAY!!

The person who answered the phone was kind and helpful, Lewis did a great job and was very quick and efficient, and was happy even though it was late on Friday night.

The best part was there were no additionally fees for travel time, late night response, or overtime chargers. We were also given at 15% discount for mentioning that we used Yelp to find their business. We will definitely use them again (hopefully not in the near future!) and recommend them for anyone!

Chris C.

9/29/2016

Don't be fooled with the 4.5 star. I used them once before and it was great. But this time I felt like they were trying to price gauge me.

Melody B.

2/22/2019

Shout out to Rick!He arrived on time,and was not only super friedly and knowledgeable-but obviously loves what he does!There were some tense moments - am a renter that has to pay for all repairs on a house built in '55 w/old pipes and a shower that was evidently frankensteined together-with parts not easily available.I got a little freaked out,but he was very patient and walked me through what my options were within my meager budget.He is an excellent example of going above and beyond in customer service.Will definitely be requesting him for any future calls!

Marco R.

1/28/2011

These guys were here in less than an hour late on a Friday evening. They were effective and fast taking care of our issue. They knew their business, explained the job and what to expect in the future.

william o.

12/30/2014

Had a visit this morning for a few problems, for which I feared the worst. Service person came and did some tests, adjustments and minor fixes, determined that what could have been bad news was nothing unusual. Best of all - and I really appreciate this - he explained everything in reasonable detail, and in layperson's lingo when I didn't understand.

I will definitely use them again (and hopefully not too soon).

Chit R.

7/25/2019

Great service ! They do whatever it takes to solve plumbing issues and satisfy their customers. Professionals who are committed to their business.
Thank you for servicing our clogged sink and resolving the issue.

Mike M.

01/07/2017 12:00:00 SA

had a problem with a tub and toilet draining. called courtesy plumbing in the morning and a nice female answered and was very helpful, she gave me a time frame for someone to arrive and wait for them to call me. no less than 30min after i hung up with her, aaron called and said he would be at my home within 15min. aaron arrived and was courteous and professional and resolved the draining quickly. let me say - Wow! that whole process from start to finish took less than 2hours. Thank you Courtesy Plumbing and Aaron you guys are awesome.
Totally Recommend Courtesy Plumbing.

Tom M.

12/21/2017

Had an issue with our other outdoor faucet. Rich came quickly and did an amazing job fixing a poorly designed connection to our sprinkler system. His workmanship is stellar and he takes the time to do a quality job. I'll be calling again the next time I have a plumbing problem.

Also, don't bother buying the yelp deal. You can just mention yelp and they'll give you the discount.

A R.

5/16/2020

Wish I could give 10 stars. Honest work, fair price. Called me back same day and came out the next day earlier than scheduled. Explained everything he was doing and was able to fix the problem. Will be using them again.

Debbie H.

12/22/2015

Thom and his assistant did a very good job of isolating the leak, sealing the pipe, and explaining to my husband and me all that had taken place that caused the leak. The clean-up was done well and Thom provided a referral who promptly contacted us and stopped by to provide an estimate. The only problem that I had with the entire process was that we were told that there would be no charge for the leak inspection because it was obvious that the leak was in the area where the tile was warmest. When Thom and his assistant arrived to do the job, they had an instrument that guided them more specifically to the leak's destination. They promptly began the work after what appeared to be a few minutes. After opening up the floor to locate the leak they completed the job and refilled the hole with cement. The job was done quite well.

However, when I reviewed the bill I realized we were charged an additional $375 for a leak detection. We were told these charges would not be included upon the first visit/inspection, and that the total estimate would be $1800. We were puzzled that the total cost was $2175 as the amount for the leak detection brought the charges to this amount. I would have felt much better about the entire cost had we been told that it was necessary to conduct a leak inspection that would cost $375, increasing the cost to $2175.

Travis Y.

9/27/2011

Our plumbing problems began with visual water damage in two areas of our downstairs ceilings coming from two separate upstairs bathrooms. We hadn't been happy with our previous plumbers so we researched reviews online to find Courtesy Plumbers on Yelp and with their high scores, we decided to give them a shot. Bottom line of this review is that WE WERE 100% SATISFIED WITH THEIR SERVICE. If you want to know more details as to why, please read on.

One thing we noticed when they showed up the first time (ON TIME) was that there were two employees, not just one. Their names were Brandon and Jason. One of them wasn't an assistant or a trainee, they were both professionals. This immediately instilled some confidence in their service. They were also very KIND, CONSIDERATE, AND FRIENDLY - always a huge plus.

Upon inspection of the two toilets and showers, they claimed that the toilets were installed improperly (which we came to find out later that this was true) and they offered us two options. The first was to replace the wax seals that held the toilet connected to the flange which would be minimal involvement as far as tearing up tiles and replacing or rebuilding the flange, which was the second option. We decided to choose the first option, which was fast and cost-effective, and per the plumbers' advice, we hired a restoration company to inspect the areas in the ceiling for mold since these leaks have been there for a while. GOOD ADVICE from the plumbers! They also mentioned that if the restoration guys were to come out and gut the ceilings to clean inside for mold, they would be able to get a better look at the plumbing and fix/replace the flanges to prevent future problems. Another great call by the plumbers, which we ended up doing.

So a month later Courtesy Plumbers came back out, arrived on time, with two guys again to work on the flanges and make everything sealed and working properly and all at the same time as the restoration people were working. They were Jason and another guy who I can't remember his name now, but he was also very good.

As a side note, while they were here, we had another toilet that had problems and we asked them to fix it, which they did in a matter of minutes! Oh, they also snaked a drain which also wasn't in the original contract/invoice. So they were extremely FLEXIBLE!

They completed the flange work in a couple hours and were on their way.

The leaks should have been sealed and the flanges replaced and installed properly, but when we had another contractor out to replace all the damage that the reconstruction company had to do to clean out the mold, he found some water leaking from above. Of course we were upset thinking that the plumbers didn't do their job or that the reconstruction guys broke something.

But here's what happened, a couple hours after the guy left who was here to give an estimate on the restoration of the ceiling, I went to pick up the phone and call the plumbers back but literally as I went to pick up the phone the doorbell rang and it was Jason from Courtesy Plumbing!

Anyway, we checked for the leak and found that it was coming through a crack in the grout we have around the bathtub, which wasn't viewable when they were here earlier because the restoration guys hadn't opened up the ceiling as much. Therefore, it should be an easy fix and problem solved!

Thanks again, Courtesy Plumbing, and you should most definitely hear back from us when/if we have another plumbing issue in the future.

Dave E.

08/01/2011 12:00:00 SA

I would highly recommend these guys. Brandon came out to fix my problem and he was done in a timely manner. I thought the prices were fair and I will definitly call them again. I didn't get the runaround or any nonsense with these guys.

Youbetcha Y.

3/15/2013

Rick came out within 20 minutes of my call (slower day he said) but he was very efficient, did the job well, and reasonably priced. He had truck full of parts ready to fix two leaks under the kitchen sink. I would recommend him and his company for future repairs. They don't charge extra for after business hours and Sat. Smaller company but has least 8 plumers on the job.

Doreen B.

05/12/2017 12:00:00 SA

We needed to have our 2 bathroom toilets re-set after our remodel ( but the catch was on separate days) . We found Courtesy Plumbers on line and called for a quote. A very friendly lady answered the phone and gave me the quote and info on the job. The quote was quite reasonable compared to others. Aaron Riley was the plumber who showed up for the job. Aaron was very respectful,friendly ,hard working . He cleaned up after himself after he was through and answered every question we had. We requested him to come out the second day as we were so impressed by his work ethic.

Cheryl N.

07/07/2012 12:00:00 SA

Thank you Tom! :)

We called Courtesy Plumbing because of all the positive reviews on yelp. Needless to say, we were not disappointed.

Called on Friday, and they set up an appointment for the next day at a time convenient for us. They called Saturday morning to confirm the time frame, between 12:00pm-1:00pm. Tom showed up as scheduled.

He listened carefully to my husband's concerns regarding our issue. He gave a solution and an estimate. We agreed, and he quickly went to work. No more issues!

Quick, courteous, and professional. I highly recommend them! Thank you fellow yelpers for the wonderful recommendation!

Brandon Z.

11/07/2017 12:00:00 SA

Have to say the service was excellent. Rick was thoughtful, understanding and had a plan and modified it as he went. Was it more costly than we thought? Yuuup the joys of home ownership. About 1500 for the water heater and then a few hundred more for the pipe and pan but that's life. What's important is we called, they came, and they did the job quickly and we feel confident in their work. Thanks Rick!

Jody I.

7/24/2016

Really great experience! I'm a manager of a commercial business and when things go wrong, I need them fixed quickly and right the first time. I called Courtesy Plumbers on Monday, and they came out that same day. By Wednesday, Tom fixed all of my problems. No more leaking pipes! Very happy with Courtesy Plumbers

Brian I.

11/11/2015 12:00:00 SA

Needed a mainline inspection for a home I am currently in escrow with. Given a next day appointment and easily met my scheduled window. Called when they were 15 minutes out and set off right to work upon arrival. Honest inspection all the way through. No unnecessary repairs pushed on me. Even showed how I could easily dig up my mainline access valve to save money on a future jetting should I choose to pursue. Sean even walked me through the video of the inspection to show any areas of concern and really put my mind at ease. Will definitely use in the future.

1 B.

03/11/2017 12:00:00 SA

I needed my garbage disposal replaced and Courtesy says it all. From the start of the phone call to the end/completion of the job I was completely satisfied. The day of my appointment Aaron called to let me know he was on his way and a approximate time he would be here. Polite, informative about what he was going to do and did a great job. When I called to make the appointment can't remember the young lady's name she was very, professional & communicative about how quick they could come out, replace and cost as well. Way to go TEAM COURTESY!! Don't hesitate to call this company. A must first call.

Ferdy B.

4/24/2014

Called for an estimate for a water heater. After looking at the water heater for 5 minutes he said I needed a new water and that was it. I said OK and ask for an estimate. He came back 5 minutes after and came back with a $1750 to replace a 50 gallon water heater. I ask him if it can be a 40 or possibly a 30 gallon because it was only 3 people at the house. He said it always better to have more so there would be enough for everyone. I was kinda shocked from the price. So I decided not to go with them. I check at Lowes and It was 1300 for a 50 gallon tank and at Costco it was .1200 for a 40 gallon tank. So I went with Costco. It was better and 1200 was for everything that is needed to install a water heater and taxes Included. Hope this helps.

Kelly P.

4/27/2015

Jason was awesome! He came to our house for leak detection the same day we made an appointment in a prompt/timely manner. He assessed our leak and gave us HONEST advice regarding our options without charging us for a few minutes of his time and expertise. He was so much more knowledgeable about the leak issues we were having vs the American Home Shield home warranty plumbers that came out initially. These Guys are Legit and if I could give Jason 6 stars I would!! they completely saved us big $$$. We will definitely be contacting these guys for all of our plumbing issues!

foze e.

5/16/2012

Most times we look for value in the price of things. We are always looking for the cheapest way to do this or that, but value is really about a job well done, a guarantee, and, most of all, good-old-fashioned-service. Sometimes, if the fee is large, it makes us feel better if the person performing the job took a long time to do it, but that doesn't mean the job required those many hours to get fulfilled. A knowledgeable plumber can diagnose the problem, give you an estimate, and get to work fast; knowing precisely what he has to do. All of those things I have found both times I have called on Courtesy Plumbers, and I will continue to use them as long as they keep those high standards of service.

Heidi N.

08/06/2014 12:00:00 SA

I had a clogged shower drain and called Courtesy Plumbers after searching on yelp for plumbers in San Dimas. I called about 8:30 and they said they could send someone out between 9 and 11. They told me upfront that a shower drain clear was $110.

Dustin showed up about 9:15 and was very friendly. He took a look at the shower and then went out to get the snake and had the shower drain cleared in about 20 minutes. He brought towels to put down and cleaned up after himself. He was out the door by 9:45.

It was a small job but they were prompt and easy to work with. I'll definitely call them again.

Veronica M.

11/04/2013 12:00:00 SA

The owner came along with his brother and did a cd of our plumbing! We had been told by another company that we needed major work done to replace root problem! After he reviewed his pictures of our plumbing he instead suggested we have the roots cut with their machine and said this was all we needed! He saved us thousands of dollars and so far it's been 2 months and no more plumbing problems in our shower! Both the owner and his brother were very pleasant and thank God we found them online! We will not use anyone else!

Mark D.

11/29/2018

Thom, and the two gents who assisted him, performed an EXCELLENT job, with replacing my main water line from the city water meter to my house.
The information provided to me was exemplary! The modifications (several) suggested by Thom, were outstanding!!
The time it took for these gents to accomplish all the work required was noteworthy!
My wife and mother-in-law, were as surprised and as pleased as I was with our experience with the Courtesy employees.
WELL DONE!!!!
Mark

Nicole M.

8/29/2012

Courtesy Plumbers came to help out my grandma who had a big plumbing problem. They fixed the issue quickly and efficiently. It was nice to know they were there to help her out when I knew I couldn't! She was very happy with their services. Thank you

Tahimik T.

05/03/2017 12:00:00 SA

My front lawn faucet broke off. I am trying to get three estimates. Tom of Courtesy was the first and on time to come in. Master plumber Tom explained to me what has to be changed and the time he can finished it. I cancelled all other estimates. He live up to his company's name. I am a very happy customer.

Jeff T.

11/24/2015

I've used these guy on so many occasions for so many things from simple clogged plumbing and repairing a water heater to sewer line clean out and installing a clean out. They're always professional, affordable, fair and fast. Use them, you won't regret it.

Stephanie L.

02/12/2012 12:00:00 SA

All the 5 star reviews are absolutely correct! Cory came by to check out a clogged drain, which was backed up before he arrived but drained beautifully the second Cory took a look. The clog had unclogged itself! Cory didn't make me feel foolish at all and he patiently waited and watched while we tested the pipes for another 10-15 minutes. The best part is that he didn't even charge me for coming to check out the problem. Thank you so much Courtesy Plumbers! I will definitely be using you for all future plumbing issues.

Laura V.

6/15/2016

We recommend this company very highly. Thom came out to give me what resulted in a free estimate, and instead of finding ways to charge me for anything, he did all the leg work to find out when my system (tankless water heater) was installed. He gave my his honest recommendation, and his free home estimate was just that, free. The company will reap the rewards of honest business dealings, as we will recommend them, and when we do need to replace our unit, they will be who we call. Thank you, Thom!

John S.

8/23/2021

Judging by their photos, and testimonials, I'm sure they do fine work. They are just way too expensive for me.

Each feedback entry should be viewed by its own merits.

I called for a free estimate. Plumber (Cory) came 2 days later (on a Friday: 8/20/21) at the time stated. Ok, so far so good. Was there a little under 1 minute looking at problem and left. After I called them on Monday at 45 minutes to closing time, asking for my estimate, they finally emailed it to me.

Now I am not a licensed plumber, but do possess rudimentary common sense regarding home repairs and degrees of complexity. I also realize running a business with assorted overheads, costs money. And of course, the business does need to make a profit. I fully understand all this.

When I saw the quote of $850 for about maximum 1 hours work, keeping in mind the above, I was shocked.

Now if your reading this, all work involved exposed piping in my back yard. If they were to go under the house, to remove additional piping ( I have a raised foundation) it would have been $1,550.00. A little more involved but not necessary in this case.

One part of the exposed pipe was rusted and leaking. The work entailed cutting off old pipe, and install PVC piping and elbows, shortening the areas the water was flowing to since the old pipes could just be cut off and removed. See the before and after photos. I even dug up the areas involved (actually my good neighbor did).

So I ask you (and I hope other plumbers are reading this), is $850 a reasonable amount to charge for 1 hour or less work? What would you have charged? Needless to say, I feel I was being absolutely overcharged.

Incidentally, the after pictures of the completed work, was done by my neighbor. It took $30.46 in parts and a generous cash payment for his time and effort by a very grateful neighbor - me! Thank you Dan!

I have never called these folks before but feel I was being taken advantage of. Seriously, an estimated $800 for an hours worth of labor, excluding say $50 for the parts? Seems excessive and will avoid them. Look forward to your honest comments, especially from the owner. Thank you. Just being honest.

Colleen R.

10/24/2015

Last weekend our plumbing backed up. We have a septic system and I called another local plumber in my area. Their appointment was for Monday between 10am-12pm. They didn't show up until after 1pm. Cleared the stoppage but wanted to go in with camera to see what was going on. Didn't have the camera with him so he had to leave and come back, which took him another hour! So now I had waited around for 5 hours dealing with this other company. When he came back he showed me how infested my main line pipe was with tree roots and said I would need to have trees taken out and piping replaced but didn't bother to clear the line of existing roots and still left me with a major problem that was just going to happen again. So the following day I had Courtesy Plumbing come out to take a look. They arrived bright and early and got right to work. They agreed that the suggested work needs to be done but was kind enough to clear the main line of existing tree roots to buy us some time to save up money and get trees removed, to get the job done. They didn't leave until that line was clear. Also made great suggestions on how to overall make our system better. They were polite, very informative and trustworthy. When we are ready to do repairs I will definitely being calling Courtesy Plumbing again.

Also wanted to add, even though it might seem like such a small detail, to me really showed the difference in the quality of businesses. The first plumbers that I had come out, the blades on the end of their snake were significantly smaller than those of Courtesy Plumbing. I commented on that right away when I saw the size difference. Even if the original plumber had tried to clear the roots, he never would have stood a chance with his puny blades.

Darlene F.

10/09/2015 12:00:00 SA

I needed plumbing projects done so I went on Yelp and saw all the great 300 plus reviews for Courtesy Plumbers. I called and they were very accommodating in setting me up an appointment.

I met with Rick and he was on time, helpful, knowledgeable, and had a very professional etiquette. So many contractors forget the simple act of introducing yourself and handing me your card upon arrival. This is a simple gesture and a good way to start off. He is an excellent plumber and a great asset to Courtesy Plumbers.

Thank you all so much. Please continue the great work and I will continue my business with you.

Cindy R.

4/27/2013

When I realized today that I had some type of blockage in my shower and toilets my heart sank. I imagined having to wait a week for service only to pay thousands of dollars for said service. This is the impression I had when calling two other plumbing companies. So disheartened, I looked through Yelp to see if I could find someone who was honest and trustworthy....and that is just what I found in Courtesy Plumbers. Within minutes of calling I was told that someone would be at my house that same day!! No emergency service fee either!! I doubt it took an hour for Sean and Bobby to arrive. They were incredibly professional, courteous and have amazing work ethic. Everything was in perfect working order in what was maybe 20 minutes or less. My bill was the amount I was told I had to pay just to come out and see you by the first company I called. I cannot praise them enough.

You would be hard pressed to find another company that had honest, fair pricing; were friendly and have like I said, amazing work ethic. I will be calling and recommending them for the rest of my life.

Oggie O.

6/22/2012

WoW!

Ok, here is how my experience with this place went. I called in mainly because they said that they would give a free estimate, will not start working until they have an approva and I thought there might be a leak issue with the bath tub cause the water was leaking a little. The tech came during the time that they said they would show up all dressed up professional in the company's uniform.
He detected the problem and gave us possible solutions to the problem since he didn't think that the bath tub was leaking (very helpful and courteous). He told us to try his suggestions and asked us to call them back if the problem still exists and we didn't have to pay anything!

We tried what the tech suggested and I am happy to report that the problem seems to have gone away. I thought it was easily going to cost us a few thousand dollars. Will definitely call them again if there is any issue with any plumbing in the future.

Amanda E.

01/07/2016 12:00:00 SA

Unfortunately the home I live in has constant plumbing issues and I have used this company at least 4 times in the past 2-1/2 years and they are awesome!!! I believe Dustin has been to my home 3 times, 2 of which over the last 2 days. Very friendly, very professional, very reasonably priced and affordable They are quick to respond and provide excellent service. Highly recommend!!

Kevin F.

04/11/2016 12:00:00 SA

Today, 4-11-16, I called for an estimate for repairs in my kitchen and bathroom. Dan arrived on the scheduled time. He was very professional and very helpful. I am very happy with the excellent service I've received and will definitely use Courtesy Plumbing again!!!

Brandi F.

06/12/2020 12:00:00 SA

Called yesterday because my Fiancé had purchased a new sink for me and I needed it installed.

Rick came first thing this morning. He was upfront and honest with me about why it could not be done. The area underneath was rotted and not safe for him to work on. The counter really needs to be replaced as it is press board that had suffered issues due to water leaking around the edges of the sink, etc. All understandable. But, he said to give them a call when I get that done and he'd be glad to come out and take care of things.

He was able to fix the leak in my bathtub faucet and replace my shower diverter so I can actually get the full pressure from one or the other shower head, instead of half pressure from both at the same time even though I've chosen only one.lol

I can't wait to get the work done so I can have Rick come back. I am definitely going to keep Courtesy in my phone as my Go-To plumbers!

Hi T.

1/24/2015

Some idiot contractor broke my shower pan (which Courtesy Plumbers originally installed) and it turns out that the initial installation of my pan wasn't very secure (three wheel motion) it was balancing on three pivot points.

I ordered a new pan pronto and told Courtesy that their install wasn't quite right originally, they sent out Tom (at no charge) which proceeded to mortar the sh%t out of the new pan, now it's really secure and in there with no actuation or warping.

They stand by their work, another testament to their commitment to their customers, even after they are paid in full.

J A.

12/09/2011 12:00:00 SA

Outstanding. Found Courtesy Plumbing on Yelp and called them based on all the perfect reviews - I can now say, all well deserved.
Showed up on time, did the job quickly and efficiently. Brandon was fantastic - friendly, knowledgeable, efficient and 100% honest. Very, very positive.

Definitely the plumber to call.

Nancy H.

10/27/2018

Great, fast & reliable service! I called at 4:30 on a Saturday with my kitchen sink clogged. They had Aaron here and done within an hour. Aaron left everything clean and clear. Thank You!!

Peter H.

06/12/2013 12:00:00 SA

Rick of Courtesy Plumbers did a fantastic job and I will definitely send additional work your way. Rick is by far the best plumber I have worked with and was able so skillfully troubleshot and solve several kitchen sink problems. I couldn't be more pleased with his work!
Peter H.

Kit T.

02/12/2021 12:00:00 SA

If you want someone to get the job done ask for Rick. He was friendly and very Professional. Book with confidence.

Michelle P.

7/18/2015

I had pipe leakage and needed to find a reliable skilled plumber and gave it a try at Courtesy Plumber. Technitian Jason came right on time as promised and assessed the situation and found where the leakage was (which was not from the actual place we thought it was from) and fixed it within two hours. He was professional and gave a reasonable quote for his hard work. I would recommend him to anyone who's in need of a great plumber :)

Romy D.

1/28/2012

Jason is working hard to find the leak in yard. He is very patient and is determined to diagnose the source of the leak. Any other plumbing company would have charged me an arm and a leg just for coming over. Not only is he courteous but he is very honest. Once he finds the leak, he will definitely have my business. I am already confident about doing business with Courtesy Plumbing!

Gracie G.

6/18/2020

Thomas was prompt and very knowledgeable. I can tell he has been in the Plumbing field for a long time. He made me feel much less anxious about my water loss. I have the company on my contact list because I will definitely use them again in the future.

Steven J.

5/25/2011

Found this company on Yelp this morning as I needed a plumber to clear a backed up shower drain. After reading the past reviews I called and was given a time slot between 10-12. Well at 11:55 I called and asked for the drivers time and was told shortly. I know things happen so I was ok with it. Well within 10 minutes of my call Sean showed up at my door ready to tackle the issue. He was done in no time, its 12:37 and he just left. I was not expecting the following but it was awesome...I got a 15% discount for saying I found them on Yelp and then for arriving past their time slot I got an additional 5% off. 20% off is awesome. Sean was clean and did the job fast and left no mess. Once again Yelp at its best.

Terra H.

07/10/2012 12:00:00 SA

yeah, these guys are what everyone is saying... it really is about giving a great price and being honest, straightforward and easy to deal with. they were by far the lowest price i got quoted. they know that's how you get business in this yelp age. it looks like leon g is probably working for another plumbing company.

Ricky S.

12/29/2013

I used their services a few months back. We had a leaky shower. Unfortunately that bursted and water started to flood. We were able to stop the water from spewing out. I did a quick search on yelp and saw that these guys had great ratings, which really caught me off guard because I'm an avid yelp user, but rarely see a small business have 5 stars. I gave them a call and I was a little surprised that the owner was a little rude, wasn't expecting that due to such great remarks on their professionalism on yelp. About an hour later, Jason arrive. He was definitely professional and was very nice. He knew what he was doing. However, I think he knew my sense of urgency and decided to over charge me. I later consulted other plumbers and found that I was over charged approximately $500. I was glad to have found them because I needed my shower fixed ASAP but I wasn't too happy about the price. I honestly wouldn't refer them to a friend...maybe if it's a last resort.

Linn N.

10/16/2011

Lewis and Brandon came to help us on a Sunday evening. We had a severely clogged drain. We called at 6:00 p.m. and they were here by 7:00. It took them less than an hour to clear a main drain clogged by tree
roots. They charged us a fair price and gave us the YELP discount. They reminded us of the military discount for future visits. They explained what they did and told us how to remedy the problem. They were courteous, clean, and made a great first impression. I would recommend this company highly. We were 100% Satisfied with their work.

These young men were KIND, SINCERE, FRIENDLY. Word of mouth is definitely the best advertising...and I can understand why Courtesy Pluming is receiving such high reviews on YELP

Valerie G.

8/24/2015

My parents worked with Tom and he was honest, gave clear explanations, and did great work. They really felt good about Courtesy Plumping and Tom.

Stuart S.

07/08/2015 12:00:00 SA

I called Courtesy Plumbing to fix a leak in the water main pipe. Thomas arrived on time for the appointment to give me an estimate. He gave me a reasonable estimate and explained what needed to be done and potential issues. On the day of the appointment to actually fix the pipe, he arrived on time. The description during the estimate turned out to be highly accurate. The time estimate and cause of the leak were spot on. Thomas was friendly and quite knowledgeable. I felt like he had the situation under control. I would definitely call them again in the future. For me, trust is very important.

Chris J.

11/30/2019

Sam did an amazing job taking care of a tub that needed to be snaked and a washing machine drain line that wasn't draining.

100% satisfied!

Mike T.

7/28/2019

My toilet had backed up and my regular plumber didn't return my call. I found Courtesy Plumbing on Yelp . I has a large number of good reviews so I called them.

Courtesy deserves the great reviews! Test answered the phone immediately and scheduled someone to come out that day.

Frank arrived on time. He was professional, friendly and courteous, living up to the company name, as did Tess!

It turned out there were roots in the mainline. Frank cleared the line in no time. He didn't pressure me to put in a new sewer line, as other companies have in the past.

He did say that regular maintenance would be best and that Courtesy could send me reminders at whatever intervals I would prefer. I need reminders! I asked them to remind me every 6 months.

I highly recommend Courtney Plumbing to anyone!!

Shakin' A.

6/13/2023

It was time for a new Hot Water Heater. We had bandaged ours for about 6 months, and the time had finally arrived. I had sent Jeff photos of what was going on and he told me he could give me a fair price once I was ready.

Benny and Aaron arrived pretty much at the exact time I was told they would arrive and got right to work. They were both friendly and professional and cleaned up when they were done to the point that I never knew they were there other than the new Hot Water Heater! Fantastic experience with everyone top to bottom at Courtesy Plumbing.

Luanna Y.

07/06/2011 12:00:00 SA

The owner, Jeff, just messaged me to let me know that there was a Yelp special of 15% off services going on right now. Also apparently there is a no tipping policy - just to let you Yelpers know. Jeff went and mailed off a check to return to me my $25 tip as well as to credit me the 15% off. Incredibly honest owner = trustworthy company. Boosts my opinion to a perfect 5 stars.

Virginia N.

11/08/2019 12:00:00 SA

Usually when I need a plumber I call on of the large companies and end up regretting it later. This time I took a chance on a smaller company Courtesy Plumbing and I couldn't be more pleased. The technician Aaron arrived in a timely manner and went straight to work and fixed the problem quickly. There was no drama, the price was exactly what I was quoted. I recommend if you're looking for a good Plumber give Courtesy Plumbing at try, I will certainly be using them in the future.

Jose G.

12/18/2022

Came across using Courtesy Plumbing thru a new employment opportunity and man they have went above and beyond. Corey is always super helpful and very attentive to the properties he has serviced. This company puts the big name companies to shame, these guys are the best and I highly recommend for anyone to give them a call with all there plumbing needs. Get ready to be amazed by the service and prices provided by Courtesy. Thanks again for the great work Corey and the Courtesy team.

Tom T.

5/20/2011

I had them come out to remove a toilet paper dispenser rod from my toilet, thanks to my 2 year old. They managed to remove it in no time which I failed to do even after removing the whole toilet! They charged a very reasonable rate. As a topper, on their way out they noticed my hot water heater leaking and fixed that as well. No, it wasn't padding the bill as they showed me clearly not only water on the floor, calcification on the heater, but water dripping slowly from the pipe leading into the heater. They fit that fix into their schedule with no complaints and gave me a healthy discount for mentioning Yelp!

Janice F.

10/18/2016

Jeff and his crew were wonderful to work with. From the first contact to finish they were responsive, friendly and helpful. They repaired a mainline sewer break in an industrial park affecting 20 tenants quickly and professionally. Tenants were happy and so was I. Thank you, Courtesy Plumbing and Jeff!

Mannuel C.

11/27/2020

Its Thanksgiving, my kitchen faucet is leaking, its also clogged, and I'm having to dump buckets of stinky water out.
I called and they answered quickly. Within 30 minutes someone called me with an eta. Less than an hour and a half of Thanksgiving Frank was here, in a good mood, ready to get the job done. 2 hours later, done. Thanksgiving is saved.
I'm impressed not only by how polite Frank was but how quick and efficient he was. He wore all his PPE and respected my home.
I hope I don't need to call a plumber again anytime soon but if I ever need I'm calling these guys and I hope I get Frank again.

Michael W.

12/27/2011

needed a job done asap and obviously looking on yelp is the only way to go. called up courtesy plumbers and the job is done. A+ service, on time, quality price, friendly staff, and price was very reasonable. thanks for the great service and would definitely recommend.

paul z.

11/06/2011 12:00:00 SA

We finally found our plumbers! Our main line drain was so clogged that we had nasty water backing up into our showers. We had another plumber out the previous night (Friday) who said that we didn't have a proper clean-out and that there was nothing they could do without us spending $1500! We spent Saturday trying to get a second opinion-but couldn't even get a commitment from anyone else to make it out that day. Finally I found Courtesy Plumbers on Yelp and after initial call, Sean stayed in constant contact updating arrival time. When Cody (his nephew?) and Sean himself arrived they quickly found a clean-out (through the roof) and cleared the problem for a fair price. They also explained how they could create an easy access clean-out for a much more reasonable price than we've ever been quoted. Very honest guys-highly recommended.

Inthe M.

3/24/2018

As a woman homeowner I have been ripped off a few times by workers that do repair on my home so I always get 2 or 3 quotes for a job to make sure I am not getting ripped off again. I have an older home and so there are often repairs I need. The plumbing has been an issue for years, especially the sewer line that runs down to the street. I was getting it rootered out about once a year. Lately more often so I was seeking a long term fix. After emailing back and forth with their courteous Berni she got Jeff and his brother to come out and see what I needed to do. I had already gotten one quote for more permanent fix that was for around $11,000. I showed it to Jeff and he was appalled and said plumbers like that give all plumbers a bad name. And then I found out the previous rooter clean out was not even done correctly - I was ripped off not on price but on the quality of the work. And that plumber had not informed me of some problems with the fix he had proposed. Jeff proposed a different solution that gave me a more permanent fix for $1800. I have now found a reliable and honest plumber that I can trust to take care of my old house's plumbing needs. Thank you Jeff!

Bryan L.

08/05/2013 12:00:00 SA

last week, we had issue with the sink and the washing machine backing up. so we call courtesy plumbing around 7PM and told them my problem. The guy said that they would send a person out within 2 hours. within about an hour the doorbell ring. the guy worked on the clog and fixed the problem. very professional. we also had an issue with the broken pieces of pipe under the sink. He said that call in the morning so can send a guy out to give us an estimate. So we called the next morning and didn't think that they can send anyone out until late afternoon because I had to be at work at noon. The guy send he can send someone one with in 2 hours. An hour later a guy knock on the door. he was able figure out a way to fix the problem with out having to do major repair. He I dealt with many plumbers in the past, and they would try to rip you off. This company is very fast to come to your rescue, and honest. HIGHLY recommended!

Danielle F.

06/10/2021 12:00:00 SA

Extremely professional!!! Came out same day and did an amazing job for our water leak!!! We will be using your services again very soon!!!! HIGHLY recommended!!!

Tony M.

11/04/2021 12:00:00 SA

Aaron came by for a leaky sink right away! He checked within minutes, and showed us that it was a quick fix rather than a major problem, and helped us avoid costly repairs. We really appreciated his honesty and professionalism. Excellent service and will go to Courtesy for our future plumbing needs!

Angelica D.

6/26/2011

Ok it is true. They are great and did the job right. I called on a Saturday and were there within a few hours and was done in 1 hour. It was actually a holiday weekend and they made themselves available. I have been through a few handymen friends of friends that know plumbing but I needed the job done right and solve the problem. I am always concerned with having people I do not know in my house. I read the reviews and said why not. I highly recommend these professionals. I did not even ask for quote at that point my problem needed to be taken care of and WOW I was blown away and it was a steal of a deal. Thank you Courtesy Plumbers for a putting a smile on my face.

Allison D.

01/03/2012 12:00:00 SA

I really can't say enough good things about Courtesy Plumbers. I'm blown away by their speed and responsiveness as well as the quality and price!!!

I called and left a message tonight at 9:07 PM and received a call back exactly 20 minutes later. I thought for sure I wouldn't hear anything until the morning at least. They said they could come out tonight or tomorrow morning, whichever I preferred. I asked what the charge would be to come out tonight and they said it wouldn't be any extra. WOW! We really wanted our kitchen sink fixed as soon as possible (since our failed attempt with draino didn't work) so we were happy to have someone come tonight. I thought that it would cost an arm and a leg to have someone come ASAP, so this was a welcome surprise!

Jeff and John showed up at our house about 40 minutes later (amazing!) and were so professional and very friendly. Jeff told us exactly what needed to be done, at a very reasonable price, without nickel and diming us, and very quickly at that! An hour later, they were on their way, and everything is working perfectly. And Jeff fixed the shoddy job that the previous plumber had done so that these issues won't happen again.

I highly recommend Courtesy Plumbers for all of your plumbing needs!!!!! Thanks guys!!!! :-)

William M.

09/04/2017 12:00:00 SA

I called when I accidentally cut the main water line. Jeff's crew was very prompt and professional. They made a potentially bad experience a non event because of their great work. I will definitely use Courtesy Plumbers again if the need arises without hesitation. My highest regards and recommendation.

Chrissy F.

4/24/2016

Courtesy plumbers are the best!! I was having a problem with my hot water heater so I called courtesy plumbers based on the reviews from yelp. I called at 9:30 and they told me someone would be there before 11 imagine my surprise when they showed up a half an hour later!! They were so fast and friendly. The price they quoted me was the price I paid. I was super pleased with their service and efficiency!! I would definitely use them again!!!

Cynthia S.

6/27/2019

We have had some issues with our shower and toilet backing up. Another plumbing service has come out several times to try and fix the problem. The office staff is helpful, but the technicians don't communicate well, don't clean up after themselves, or let you know when they're coming or going. I feel like they half-assed and rushed through the job, as all they do is snake it, which is just a band-aid. I got a second opinion from Courtesy Plumbing, and they were great! He even resealed the toilet, to stop the leaking! The technician brought his own towels, so I wouldn't have to use mine to clean up the wet floor. He explained everything thoroughly and correctly diagnosed and fixed the problem. He took time to make sure everything was working. I would highly recommend Courtesy.

Kami B.

10/05/2014 12:00:00 SA

Saw the yelp reviews, decided to give them a try. Tom, the technician came out, and from the get go, it was the level of professionalism we don't see too often these days. He methodically, patiently detected and solved the problem, then charged a very fair price to boot. We highly, highly recommend this company.

Geoffrey g.

12/08/2011 12:00:00 SA

Rich came out today to replace a water heater and couldn't have done a better job or been any cooler, I'd recommend these guys to anyone

Lee P.

07/07/2015 12:00:00 SA

My handyman recommended Courtesy Plumbing to me when I contacted him about a leak in my bathroom. Having no idea the source of the leak, I was told to contact the company. Within a short period of time that same day, the plumber arrived, found the leak, and repaired it.

The slow leak had existed for some time, thus creating the possibility of mold. Thomas contacted another company to assist me in cleaning and restoration. I am a widow, and knowing nothing of what to do about my problem, I feared I was facing a difficult process. But the plumber was very helpful in relieving me of my fears. I really appreciate his empathy and courtesy. Whenever I have the need for a plumber in the future, I shall call Courtesy Plumbing.

Lee P.

Joe B.

10/18/2013

Bathroom tub stopped and I spent a couple hours with a 25ft hand rodder with no success. Actually got the thing stuck in the drain and couldn't get it out. Called courtesy the next morning and Josh and Augie came out in just a couple of hours. They used the big rodder through the roof vent to clear the main line and also cut out most all of the caught wire that was stuck in there. Only a bit remained in the pipes right at the tub drain but everything drained great once they were done. Whole job took about an hour and price was very reasonable. Josh also gave a rough estimate on some other work I asked about and tips on how to keep the main line clear.

Poiu P.

11/03/2011 12:00:00 SA

The lady that answered the phone wasn't exactly her nicest that day and her quote was more than I've ever had to pay for. I called up someone else in the yellow pages and they did my drain cleaning for only $45, good thing I still look up things the old school way

Arthur P.

01/05/2015 12:00:00 SA

ok so here is an update with courtesy plumbers. this time I did have a clog and they came out and fixed it. it was late (9:00pm) but that didn't matter. they are great. I had another plumber come out earlier and he quoted me 1,450.00 to fix it. the plumber shall remain nameless (m*** d******) courtesy charged me 10 percent of that and didn't give me any bait and switch tactic. boy have I learned my lesson......use these guys. they will do you right!

Mike K.

3/21/2014

Jason was very polite, honest, and professional with working with my tenants and with prompt with the follow up to me. He assessed my gas leak situation and gave very reasonable recommendations on what to do. Although it did not end up with work for him, his honesty has put him in my list of plumbing contractors going forward. I was surprised that even though it didn't get them a sale, he was very pleasant to deal with!!! GREAT CUSTOMER SERVICE!

T C.

10/23/2015

Had two issues with my new place including a bad valve for the water line to the fridge and weak water pressure for the whole house.

Dispatch said someone would arrive between 8-10am.
Rick called to tell me he was 30 mins out and arrived before 9am.

I have used several different plumbers for different jobs at different houses in the past 5 years and Rick by far has been the best.

He definitely lives up to the name Courtesy Plumbing as he addressed all of my issues with professionalism and courtesy.

Rick was hardworking, good natured, proficent and took time to explain in detail every step as he worked.

I won't hesitate to call for Rick's help in the future if I have any future plumbing issues.

Jose R.

3/22/2011

I called Rotorooter for a backed up waste pipe. The guy shows up looking like a slob, lol!.. and he gave me a $550 dollar estimate. I found Courtesy plumbing and gave them a call. Real professional and great employees, you can tell it's a pretty great company to work for. They did the work on a teamwork basis real fast for less than half of what the Roto rooter quoted me. I'm extremely satisfied, would definitely recommend for all your plumbing needs.

Pilar W.

10/24/2016

Courtesy plumbers were awesome it was so nice to talk to a person and not an answering machine. Thomas was very punctual and very knowledgeable about our situation. I would definitely recommend courtesy plumbers and I will use them in the future.

leon g.

5/13/2012

I thought these plumbers would be honest, but boy was I disappointed. These guys are crooks. I would never use them again unless I want to be over charged and price gouged. I saw their five star rating and thought that I would be in good hands. I was so wrong. I think they grossly take advantage of people because we consumers think that we have found this great five star company. I hope the truth comes out about this shifty and sneaky company.

And what a bunch of B.S. that they give you a 10% yelp discount off their thieving overcharging prices. I'm not stupid, that only raised more red flags with me.

They totally took advantage of me. Don't let them take advantage of you. Use another plumbing company.

Cecelia C.

8/18/2018

Thank you to the entire staff of Courtesy Plumbers! Great customer service.
A leak in the copper waterline, to our home, was discovered last week. After shutting the water off to the whole property, Courtesy Plumbers was recommended by another plumber, who was tied up on a big job.
Our telephone call was handled politely and efficiently by the office. Tom, from Courtesy, arrived within a few hours of our call, which, on a late Monday afternoon, was impressive.
Tom assessed the problem and provided us with an estimate and a timeframe to complete the work. He returned, on time the following day, and completed the job just as he described. The work included having to replace a section of pipe below ground. Tom was always professional, respectful, and cheerful, while working in over 100° weather!
We are grateful to Courtesy Plumbers for their professional help and wonderful staff, including Tess and Bernie in the office and TOM in the field.
We plan to use courtesy for our plumbing work, in the future.

Brett S.

8/28/2011

It's always good to have that professional you can count on when it's a problem you can't fix. I already have my electrician, but now I've found my plumber in Courtesy Plumbers (and specifically Brandon as others have mentioned.) He arrived promptly and quickly diagnosed the problem. He fixed it and even gave me some free advice on how to prevent future issues. I loved the fact that there was no overtime charge, even though this was 4pm on a Sunday. Reasonable prices (especially with the 15% discount if you mention Yelp), knowledgeable plumbers, and very courteous. I hope I never need to call them again, but if I do need a plumber, it will be Courtesy Plumbers!

Michael P.

05/07/2013 12:00:00 SA

Jason came out and he was extremely professional, friendly, knowledgeable, and rad. I would not hesitate to call this company and request Jason. Also, I called other companies for estimates and this was by far the most honest (did not try to sell me things I did not need) and reasonable quote. Call them. Do it.

Kate L.

10/25/2011

When i first saw the reviews i was a little skeptical. How good can these guys possibly be to get perfect reviews from so many people? Well I am now a believer. I have called on Courtesy Plumbing twice already and both times have been very helpful, professional and SUPER nice! (Thanks Tom and Jason!) I would highly recommend them to anyone.

The first service was for the gas hook up for my dryer. Tom came by (on time) replace the gas valve easily. I then bombarded him with an unexpected request to check a drain outside my door that was clogged. Without complaint and completely willing to help, he took the time to diagnose the issue and immediately gave me a free estimate for the fix. Tom patiently explained the issue, what was needed to to fix the problem and walked me through the breakdown of the estimate.

The second service was for the water line for my washer. (If the Lowes had just told me these needed fixing at the same time, it would have saved me a lot of trouble.) Thankfully Jason (also on time) was able to verify the that the issue was incorrectly diagnosed and even helped me push my washer/dryer in place. And when i asked for an invoice he declined to give one. WHAT SERVICE! Any other plumbing service would have tried to fix what didn't need fixing, taken my money and ran. Thank you for your honesty!

Ken P.

8/16/2015

OK. So I called Courtesy Plumbing because of the reviews I read on Yelp. I thought I had a leak at the shut off valve to the supply line to a toilet in my home. I was offered an appointment on the same day I called just a few hours later. That was really quick and I actually had to make it for the next day due to a scheduling conflict on my part. The next day Thomas arrived exactly on time to give me a free estimate and quickly pointed out that I had misdiagnosed the leak and it was actually coming from where the supply line connects to the toilet which I could have fixed myself and I really appreciated his honesty. But the shut off valve and supply line were out of date and subject to failure so I had him give me an estimate to replace both which included fixing the leak. His estimate was extremely reasonable but I decided to think about it over night and maybe just fix the actual leak myself. But the next morning I realized that was stupid so I called Courtesy and Thomas was able to return later that afternoon and installed a new modern shut off valve and supply line which fixed the leak. He even let me use a coupon so my total bill was only $145! Can't beat that with a stick. I highly recommend Courtesy Plumbers and hats off to Thomas!

Mel M.

12/04/2011 12:00:00 SA

Too be honest, I was a little skeptical about all these 4 and 5 star reviews, but I took a chance on CP. I had noticed the water level in my toilet bowls decreasing over time so I called CP on a Saturday afternoon. Sean arrived that same evening (and on time even though he had just driven from a job in the Hollywood area). He snaked my line and gave me the 10% yelp discount. AWESOME. Polite, personable, quick, and didn't try and sell me anything else.

A day goes by and the issue still persisted. I gave Sean a call the next morning and asked if it would be possible to check the pipe vents for clogs. I was expecting having to pay another fee but Sean said that he would come over and snake the vents free of charge and see if we could figure out what was going on with my toilets. He was so helpful and very willing to hear my concerns without trying to make more stuff up to charge me for. He even checked all of my roof vents to see if they were loose while he was up there. I would trust them again for another job in heartbeat.

So if you are still trying to find a plumber and are still skeptical about why the ratings are so high, my theory is because if there was a low rating, I am sure CP would do everything in their power to make a wrong, a right....resulting in great reviews. That's just the kind of business it is. They don't charge extra for nights or for weekends either. More than reasonable for the service you are getting.

John H.

09/02/2021 12:00:00 SA

Super fast getting here to fix my drain and super fast service! Aaron was very nice and courteous and got right to work! I highly recommend Courtesy Plumbing and I will definitely use them again!

Anne B.

10/20/2011

This is the second time I have used Courtesy Plumbers and I cannot tell you what a great company they have. I have been in a job managing over 400 staff and let me tell you I would definitely want Jason and Tom on my staff. They are both very polite, honest and make you feel confident that they know what they are doing and explain everything every step of the way. I know more about leaks, pipes, manifolds than I will ever need to know. However as they explain it you know that they know what they are doing. I trust them both and trust everyone that I have been in contact with including Brandon from the first time I used the company and the leak detectors whose names I did not get. (sorry leak detectors that I do not know your names but you were great too).
I felt so comfortable with their work and that they were trustworthy, that I actually left them in my house while I went to an appointment. Prices are better when compared to other local plumbers. As far as I am concerned, they are the Ritz Carlton of plumbers. Thanks again Jason and Tom for all of your help yesterday.

Anne B
San Dimas

K V.

12/27/2011

Called Courtesy Plumbers based on the yelp reviews...

We got Jason and he was great! He was knowledgable and very helpful. Although we got a quote for a tad bit lower, we went with Courtesy Plumbers b/c of the reviews. We're glad we did b/c Jason was very accomodating and for a guy his age (rather young) he's got profound knowledge about plumbing, etc.

Would definitely use Courtesy Plumbers again!

Side Note: Even after the busy holidays, my husband insisted that I write a review of Courtesy Plumbers; specifically, Jason because he did an excellent job!

Simon C.

08/07/2017 12:00:00 SA

Sean did a video sewer line inspection for my new house, great service and highly recommend them.

Kim N.

1/13/2012

I'd use them again.

The responded quickly. My husband called them at 10am and they were out at our house by 1pm that same day. Their quote was reasonable based on other prices we researched and the guy that came was nice and polite.

Overall, I'd recommend them as a plumber who can fix any plumbing emergency!

Szeying t.

4/23/2012

Just purchased a home and lots of things needed to be attended to, and one of the first issues was a broken water line that was supposed to feed my fridge. I called Courtesy and they sent Jason out who was prompt and quickly assessed how much it was going to cost to replace the pipe. What I liked was that he gave me the economical option, and also the less economical but more sturdydurable option instead of just charging me for the most $$. I went with the sturdy option just so the durn thing won't break in the future.

A day later, we had a leaky toilet and I called Courtesy again. Jason came by again and also quickly diagnosed the issue. Turns out, he just needed to tighten something and he didn't charge me for the second visit!

Great service, great, knowledgeable technicians and fair prices. Happy to be a new homeowner with a trusted plumber.

Axa M.

02/02/2015 12:00:00 SA

Fast and efficient service just when I needed it. Sewer line was backed up and I did not want to wait for five hours for another company. They arrived in two hours and took care of the problem right away. Good competitive pricing as well.

Horace S.

3/19/2020

On the night of 3/5/20, my water heater broke. I emailed several plumbing companies and Courtesy Plumbing was the first to respond. By the next morning, they called me and immediatly set up an appointment. Their plumber Joe came over on time and fully explained the cost of repairing over replacing the heater due to its age. I elected to replace the heater and was very impressed by the low cost offered and the professional work done by Joe. I will definitely use them again for all my plumbing needs and highly recommend them if you need professional work and a fair price.

Anthony P.

11/03/2013 12:00:00 SA

Can't begin to explain how amazing these guys are!!!
Toilet backed up on a Halloween night. I called and courtesy plumbing was able to get someone out within 2 hours. Immediately they began to work and it was determined that a pipe had broken in the bathroom. The following morning the crew arrived. Josh and Augustine were able to break ground, dig 5 feet down/10 feet out and replace all the plumbing in the bathroom ( toilet, sink & shower) Jeff, the owner of the company even showed up to further explain the situation and go over what was being done. I was constantly kept informed throughout the whole process.
Out of curiosity I called a few other plumbers to get a quote. I explained the work that was being done and asked what they might charge. I was given a quote almost twice the amount that courtesy plumbing was charging. I was shocked!
Jeff, Josh and Augustine saw that we were truly in need of a helping hand and they did everything they could to help. They even went above and beyond by fixing/replacing things that were not in the original bill and didn't charge a penny more!

It's very rare to find plumbers you trust but I can honestly say I trust these guys.
Many many thanks to everyone at courtesy plumbing!

Margaret G.

8/13/2015

I was pleasantly surprised to receive a call from the owner of Courtesy Plumbing today who was concerned with the review I placed on July 21, 2015. I basically was not too happy with the price I paid for the service I received. He assured me that in the future he would work with me to make sure that I was happy with the service and the price. They did an excellent job it was just the price I had a problem with. I just want to say that I appreciated receiving a call from the owner and his concern in wanting to make things right. It just goes to show that businesses that really care do read the reviews on YELP . They do provide exceptional service and are thorough and I will be using them again.

Willy S.

11/14/2016

We want to thank this company for an outstanding service and working with us in making sure our needs we were met. Thank you for your commitment and the integrity your display. We highly recommend your service to others.

Safiya J.

4/23/2011

Did a great job fixing our constantly running shower, which started off as a small job but turned into quite a project. The technician even ran down to Home Depot to get the part that was needed, since their supplier was closed for the day.

Alvin D.

01/03/2012 12:00:00 SA

Courteous doesn't do these guys justice. They should change their name to The Absolute Best Plumbers in Town.

The guy gave it too us straight, didn't try to nickel and dime us for a drippy bathtub faucet. He had to leave and come back 3 times to get the right supplies from Home Depot, because our bathtub was tricky and didn't charge us extra. You can trust these guys to do a great job and will call them again for any future work.

David L.

10/24/2017

I walked into a flooded office and didn't know what to do. I visited Yelp and found Courtesy Plumbers. I made a call, told them about my problem, and they sent serviceman right out.

Rick arrived no more than 30 minutes after my phone call. He identified the problem and went to work. He finished the job in a timely fashion. What I appreciated most, was his honesty.

Tom C.

02/04/2012 12:00:00 SA

A few weeks ago, I had a bad bathroom sink clog and after waiting for another plumber to arrive, who ended up never arriving, I found Courtesy Plumbers on Yelp and I have to say all of the positive reviews were true. Courtesy Plumbers was able to send a crew out to my condo within 2 hours of calling and they crew was very polite and fixed my issue within minutes. They also charged a very reasonable rate for their services, especially coming on-site with such short notice.

I'd highly recommend Courtesy Plumbers

Craig B.

10/09/2020 12:00:00 SA

Although this review is under my personal name, it is written on behalf of Westward Storage of which I manage. The field people were prompt, courteous, fast and professional. I gave them Carte Blanch to do whatever it took to find an underground leak. They could have taken all day and I wouldn't have batted an eye but they found 3 leaks in less than an hour and a half and were out the door at a shockingly low price tag. I hope we have future plumbing problems just so I can give them some more deserved business. This is a great outfit, no wonder they have been around for darned near forever.

Mark W.

4/28/2018

We are adding a downstairs laundry in our garage and needed water lines, a gas line, drainage, and a vent. Thomas and Cory did a great job. From the bid, all the way to the finished job, they were courteous and very professional. They really went above and beyond to make the entire process easy and stress free.

Chris M.

6/23/2011

Called with a water heater problem (corrosion and hard-water in my area caused some problems). The service tech, Jason, came to the house on-time, inspected and disconnected the old water heater, and had a new one delivered and installed a lot faster than I thought possible.

Great job, left the site clean, and the pricing was very reasonable.

Lydia G.

06/10/2015 12:00:00 SA

Definitely a WOOHOO! AS GOOD AS IT GETS!!! I found them here on Yelp, as initially I asked a quote from a big named plumbing company and they were going to charge us a huge fee. So I checked Yelp and found them as they had so many great reviews and now I am attesting to the great service that they gave us.

I called their number today, 6/10/15, and was helped by a friendly voice, I'm sorry, but I didn't get her name, and right away, was able to setup an appointment for us today as well. I requested if it's ok for her to setup the appointment wherein the technician will call us when he is on his way so that my husband can leave work and just meet the technician at home. I've been promised a lot in the past and never happened, so I called to double check and she said, yes, the technician will call when he is on his way.

True to her word, Aaron, called me to let me know that he is on his way and was prompt and friendly my husband said. He was able to figure out a way to fix our kitchen sink without us spending enormous amount of money. We are super impressed with his service. We would definitely call on Courtesy Plumbers again. And we highly recommend, Aaron. Thank you Aaron for a great service.

We truly appreciate it!

Chez L.

12/08/2014 12:00:00 SA

This company would be my first choice if i were to ever have problem with my sewer again. Last Friday i had my first service with them when my back to back guest restroom and master bathroom were both clogged (2 tubs, 2 toilet, and 2 sinks). Josh came and help us to unclog them. The drains were good right after he left so we left it at that. We were not given warranty because there were some chlorox wips we threw in the toilet.

We went out of town that night for the weekend, came back on Sunday night to shower and our drain clogged again. I called the company on Monday to tell them whats going on. I explained that we didnt really had time to test the drain out because we went out of town. And the operator sent out two guys that night to solve the problem FREE OF CHARGE. And the operator was able to schedule me the service at the time i requested (after 6pm so i could be there to see what needs to be done).

Despite not having warranty from the first service, the company understood our situation and honored this service FREE OF CHARGE. The service technician came within the time frame. Dustin and Auren were very helpful and polite. They took the time to explain how the pipe system works and took their time diagnosing the problem and tested for quite a while just to make sure the problem is solved. They also made recommendation for a camera inspection in the pipes in case anything clog happens again and explained what are some of the possible problems that could happen in this particular house. Needless to say they cleared the pipes.

Overall a very professional experience. The technicians are helpful and the way the company runs is just very reliable. Good brand equity. Would recommend to anyone.

Ella C.

09/02/2017 12:00:00 SA

They were great! Rich was very helpful and honest. Extremely thorough. He fixed the problem and helped me understand the process of calling in for a toilet part.

I absolutely felt safe and taken care of!

J J.

11/20/2011

When I move to a new place I always need to find a few things: a mechanic, a dentist and a plumber. Well, I've found my plumber.

My bathroom started to back up on a Sunday and I needed a plumber. Didn't know who to contact or who was even open so I checked Yelp and at the top of the list was Courtesy so I gave them a call.

Over the phone they said they probably knew what was wrong and gave me quotes on how much it would be. I said okay, how soon can you come over since I needed plumbing and had to work starting on Monday. They said in 4 hours and even gave me a call 30 min before to tell me they were on their way.

Tom came over, took a look at the problem and said he knew exactly what was wrong and gave me a quote. Exactly the same price quoted on the phone. Even took 10% off since I mentioned I found them on Yelp.

He went right to work and explained each step of what he was doing. Fixed the issue, cleaned everything up, he even took the trash with him.

Fantastic service, really nice guy and everything was fixed and back working in no time. I would highly recommend them for any plumbing work you need done.

Marcus D.

6/18/2021

Called with problem at 3:30 and they were here at 4:15 pm on a Friday amazing response. Fixed our blockage cleaned up nicely. Gave great service very friendly would definitely call Courteous Plumbing again said they would warranty all their work for the next 30 days

Rainbow C.

2/19/2021

I found this company on Yelp and contacted them a few months ago. Their office was very kind (and courteous!) and helped set up an appointment very quickly. The technician (Frank?) was really helpful and was also able to clear a clog another company could not.

We then had another plumbing issue, which was a bit more complicated. I've met with several of their plumbers, including the owner, and I was very impressed by their straightforwardness. They were informative, reasonably priced, and seem to take pride in being honest and thorough plumbers. Unlike other companies, they were only suggesting necessary repairs and diagnostics.

I would absolutely use them again in the future and highly recommend them!

Cristina T.

9/23/2014

I called for there FREE estimate but the rude girl who answered said they will charge $160 to check it out under the house. So basically no free estimate because unless it's leaking pipe under the sink everything is under the house.

Gerard T.

5/21/2012

Got to my house, fixed the clog, and were on the way in about 50 minutes. We didn't have a major problem and it was a straightforward snake of a drain. So for my repair, I'd recommend again.

Nick P.

02/01/2019 12:00:00 SA

Rick is an awesome plumber and all around great guy! I will definitely recommend Courtesy Plumbing to all my friends and family. Excellent work at a fair price.

Patricia Z.

10/03/2013 12:00:00 SA

This was the best experience I have had with a plumber. My daughter found Courtesy Plumbers on yelp and told me to call them. I was treated kindly by the man on the phone. I got Jason as my plumber and he was terrific and friendly I was so lucky to have him. He found my water heater was under warranty when he called Sears and set up an appointment for them to come out and fix the pilot. He did not charge me for the appointment.
Thank you Jason

Matthew D.

12/07/2011 12:00:00 SA

Had the good fortune of having the owner of Courtesy Plumbing, Jeff, and two more gentlemen come out to inspect and unblock our kitchen drain.

My experience with Courtesy Plumbing was first rate from making my appointment to receiving my receipt after service.

Once Jeff and his crew arrived, they asked necessary questions as to how/what type of blockage I had and went to the pains of speaking with my neighbors to better diagnose the root of the problem. The crew immediately set to work and unclogged the drain which had been causing problems for months.

The small details of Courtesy Plumbing's service set them apart. In doing his consultation, Jeff acquired hints that guided him to examine the piping the landlord had installed, and he discovered that the 'trap' for the drain had been installed backwards and had been causing all types of problems. Needless to say, Jeff and his crew made the necessary repairs and were done in less than 20 minutes.

The appointment time was 7 pm, and the crew showed up at 7:20; however, they were coming from Covina to Gardena, so just the trip alone was an effort.

Amazing service and professionalism. I will recommend this company to anyone needing plumbing service.

Make sure you as customer mention yelp for the 10% discount.

Kim L.

02/12/2018 12:00:00 SA

I called five plumbers before I got Courtesy Plumbing. So Amazed with Rick, not only did he show up early but fix the leak...He did an amazing job since im a women I told him to fix it like it was his home..when he gave me choices on what or how I wanted the fix..I will so call him again.Thank you Rick, You are a blessing..

Aaron P.

5/25/2016

Great service, our serviceman Aaron arrived promptly and fixed our drain line and kitchen sink. Very courteous and friendly service. I will strongly recommend it.

Dexter K.

2/27/2012

Rick quoted me a price that was half of what another plumber wanted to charge for the same job (a new sink installation). He showed up on time and did the work for the exact price he quoted. The sink works great with no leaks. And yes, he was very courteous.

David K.

9/24/2013

Very courteous staff. Did what they said without a glitch. I would definitely use them again.

Mia D.

02/01/2012 12:00:00 SA

I had a leak in my sink and called them to come. Guy came on time (15 minutes early) and was polite and professional. In addition, I was assured there's a warrenty (1 yr) for their work, always a plus! Good, reliable, and trusted work doesnt come easy these days---so i am glad that they were all the above. Keep it up, Courtesy Plumpers!

Ron C.

12/09/2016 12:00:00 SA

I found Courteous Plumbers on Yelp and made a phone call. The operator was courteous, straightforward, and accommodating. I was worried about the pricing but I got reassured that I can get a free estimate. Then we set up an appointment and Vinny, the plumber, came. He was a very gentle guy and I felt comfortable right away. He evaluated the problem and made an estimate that was pretty fair. Vinny was pretty straightforward and I never felt pressured at all.I had to replace the bathroom sink, vanity, and faucet. Vinny did the job with precision and efficiency. He did the whole work in less than two hours. Vinny delivered a professional service and I would ask for him again. Thank you for great service.

Michael C.

7/20/2015

I was recommended to Courtesy plumbing by a friend of mine. I told Rick at Courtesy that I had a GE electric water heater that wasn't working and I had him come out and check it out.. Before I called Courtesy I called another more local plumber (Merry Plumbing) to get a competitive price. When I talked to William at Merry plumbing about the heater he told me over the phone that 90% of the time GE water heaters have their elements go out on them and if the heater is still under warranty GE will Fed EX out the elements at no cost to you. WOW, that sounded like a good news.

I still had Rick at Courtesy take a look at the heater to get his opinion. Rick called me when he had inspected the heater.at the site and said it looked like I needed a new heater because he couldn't get any response when he checked it out. I told him I didn't think it was that old and that it might still be under warranty. He said he couldn't till by looking at the heater. I told him what I had heard about the elements going out on the GE units. He said he didn't replace elements and that it would cost me $1,400 for the new water heater and installation. I asked what was the breakdown between cost of labor and the heater. He said that he doesn't breakdown the cost. I said, come on, give me some kind of idea of the breakdown, he said well, the heater I would use is a Bradford and they run around $400-500. I said, you mean its going to cost me $900 dollars to just install it? I told Rick that I remember that a handy man carpenter installed that unit years earlier. He said, well that's my price
.
William at Merry Plumbing, before he even came out to see the heater, ordered the elements over the phone for me from GE, saying again, that it is almost always the elements that go wrong. and he said again, if it's under warranty the elements will be free.

In three days the elements arrived from GE at the site and William came out the next day to install them. When he arrived he inspected the unit and easily found the ID tag that showed it was still under warranty. William does a simple test to find that there is no electrical power to the unit so he checks the electrical breaker box to find that the breaker was tripped. He flips the breaker back in position and the heater is working just fine. .Merry Plumbing charged me the one hour minimum charge of $140 and it's all handled.

What burns me the most is that when I told Rick I thought it was only three years old and I was told it was most likely the two elements were out and he said he didn't change out elements. Well other plumbers sure do. Secondly, Rick didn't take the time to make the simplest check of all, to just see if there was power to the unit? Thirdly, in my opinion, all signs indicate to me that Rick wanted to sell me a new water heater rather than take the time to find out that there was nothing wrong with my heater in the first place, just no electrical power to the water heater..
.
The lesson I have learned from this experience is that you shouldn't always take the advice of your friends as being gospel and you better be prepared to dig a little deeper to find out more of the details involved in the plumbing problems your trying to solve. You also need to talk to more than one plumber about your problems, best case... get three bids. Good Luck.

Michael .

Maximo R.

09/10/2018 12:00:00 SA

Rick came and did a great job rebuilding my toilet. Would recommend and go to them again for my plumbing needs.

Sajjad K.

12/02/2016 12:00:00 SA

Great job! They were here within the hour and done in less than 30 minutes!! Shower works great and couldn't be happier! You guys are life savers!! Thanks again!!

Dexter D.

08/02/2013 12:00:00 SA

Had a pinhole leak on the hot pipe coming from the water heater and I discovered this late afternoon around 5 pm. Called Courtesy because of the reviews and they send a guy right over from Covina to Eastvale where I live. Rick the plumber saw the problem and gave me a fair price and got to work and fixed it like new, and he even replaced one of my leaky outdoor spigots at no extra charge. Will definetly use them again.

Anna L.

6/21/2012

So we get back from camping and really want a clean shower. The toilet and sink seem to be clogged. We wait it out...suddenly the toilet begins to overflow with sewage and the tub does too. The worst part is it was already after 10pm on a Sunday! But no worries Courtesy Plumber does not charge extra for that and they were there surprisingly quick. Our house is super old, but after some serious elbow grease they fixed it! Also the price was super reasonable. I would definitely use Courtesy Plumbers again!

Claudia Z.

01/10/2015 12:00:00 SA

They get the job done and I love the 30 day guarantee. They were quick to come! Might be a little expensive but it was worth it. :)
Will use their service in the future if needed

J V.

10/18/2016

Fast efficient service! Prices were explained and a backed up line was cleaned out in no time!

PK G.

10/05/2012 12:00:00 SA

Great service! Our garbage disposal ceased so I called 3 companies in hopes of getting the service done the same day. One of those 3 was Courtesy Plumbers. They answered the phone right away and arranged for the technician to be at my home within the hour. Rick showed up within a half an hour, confirmed that we needed a new disposal and got the job done right away. The price was fair, he tidied up afterwards and we're all set! I highly recommend Courtesy Plumbers!

Jerry Y.

9/20/2011

great service, friendly technician, and competitive price. Lewis took the time to explain the various options for avoiding another clog in my main line. Explained all the benefits, disadvantages, and types of prices for each option. Low pressure. What more can you ask for?

M V.

12/29/2017

Highly recommend calling this business for your plumbing needs. I called at the last minute advised the business I was in town helping my ill sister get her dishwasher replaced, but before that could be done we needed a valve replaced. The young lady recognized my situation and managed to squeeze us in that day. Abraham arrived later that day, assessed the problem and fixed all within an hour. I noticed he put booties on before entering the house, very respectful.
Abraham was personable and professional. The charges for the repair were more than fair. We are extremely happy with Courtesy Plumbing and you will be too!

John P.

07/01/2020 12:00:00 SA

Our water heater for our house broke after 10+ years and needed to get replaced. One day when about to shower, the water coming out was not hot, but instead cold! Scheduled an appointment and came and looked at the issue, provided a reasonable quote and started working on it right away. The person managed to finish the work in like 4 hours and hot water was coming out properly. The plumber also fixed the gas lines and whatnot because the one before this did not do a proper job! Only thing I forgot was the name of who worked on the water heater replacement lol, thank you to that person! A+

Harvey K.

1/25/2012

Upgrading this to a five-star. I had to call them back to come out again and the lady answering the call was fantastic! Much better, now I have no complaints. :)

Jay B.

09/01/2016 12:00:00 SA

I've actually been using Courtesy Plumbers for the past 4 or 5 years now and never got the chance to write a review, but I was kindof waiting until I had them do a big job before I finalized my opinion on these guys, so I guess now is the time. Courtesy plumbers are a reputable, honest, and reliable group of people.

They've changed our faucets a couple times (we have an older house, so things are starting to fall into a state of disprepair, as all things eventually do). Anyway, garbage disposals, faucets, toilets, they've done them all for us...but this last time around, the big job finally came around. They come on time and always provide a pretty accurate service window. They're quick and from my experience so far, have been honest.

Turns out I had a leak in my waterline that led out to my meter...the leak was pretty slow so it didn't require emergency service, but it did require service. Now they came and diagnosed it and charged me the fee for the labor and diagnostic charge, but told me I could apply it to the repair service, should I decide to move forward. Now I was offered two options, the first, for lack of a better word, being a patch..meaning the issue could and probably would happen again in a few years, so I would have to eventually conduct the service anyway, or just replace the entire line. The line was PVC and needed to be changed to copper. So they quoted me the price and said the initial fee would apply towards it. I actually got a second quote because I initially thought that the issue would be covered by my home warranty, but it wasn't, and the other company was actually charging more and suggested to use a cheaper material, which after some research and talking to Thom from Courtesy, was not the better choice.

So we went forward with the repair and they were able to complete the work in about 5 hours with a small crew. Thom and his crew showed up right at their designated appointment time and were able to get started on the work; they informed me they would call me back about an hour out from completion, which they did and I headed back to the house to close everything out. Now some people might think they charged a lot for just 5 hours of work, but I've checked around and almost all plumbing companies charge roughly the same rates...just depends on who you trust and who you're willing to work with. Yeah, maybe 1-2 guys could've done it, but it would've taken much longer and the man hours is still the same, so you'll pay the same amount. I much prefer a bigger crew doing all the work quickly.

Again, if you're just looking for the cheapest plumber out there, these guys will not work out for you, but often times, you're sacrificing the quality for the price, so buyer beware. However, I have been satisfied with courtesy plumbing for quite some time now and appreciate the work they do.

Philip N.

11/20/2014

You hear stories about bad plumber services but this was far from it. Toilet and bath tub was backed up. Simple process, I called the number and left a voice mail and got a callback within 10 minutes from Dustin. He asked me a few questions and explained to me what possibly can be the problem over the phone. He proceed to give prices on what it might cost to get problem resolve, if you agree Dustin will give you estimated time and someone will show up.

30-40 minute later Aaron shows assessed the situation and give you what it would actually cost. My issue require another person which cost a little more. I gave the go ahead than Aaron called in his partner and arrive 10-15 later. They got to work about 20-25 min later they are done. Aaron recommended a few services, you can pay them with cash, check or credit card. Everything ran me $290 not sure if that is cheap or expensive but the service I received from them was well worth it.

Phyllis D.

1/14/2013

Prompt, excellent service from a courtesy plumber! Our home was built about 1910 and as most know anytime something goes wrong in an old house and needs fixing a number of other things go wrong. The problem was diagnosed, efficiently fixed and the bill was $110.00! We were prepared for an invoice of about $2000.00! Thank you Tom. You all can trust Courtesy Plumbing!

Anne-Marie L.

03/06/2018 12:00:00 SA

I cannot stress how great this company is!!! Starts with the office staff to the plumbers. They are efficient, honest, and do great work! They have serviced two of my homes to do minor to major work. They are the best! You will not regret calling them. Thank you Courtesy Plumbing!

Manuel C.

3/19/2020

Aaron came out to my residence to address two small issues which he quickly evaluated and addressed. I called the office in the early afternoon and I got call within a half hour from Aaron stating he was on his way to my home. Work was done professionally and at a great and reasonable price. Definitely recommend Courtesy Plumbing!

Nicole A.

12/15/2011

I had very low hot water pressure in my townhouse. I called Courtesy Plumbing Monday afternoon and they sent Jason out Wednesday morning. Jason was very nice and he explained everything to me. He explained that it could be sediment buildup in my water heater and that he would drain the water heater and check the pipes. I said if that is not the issue he replied, he wouldn't charge me any money for the work. He did as he said and there was sediment in the nipples and instead of trying to clear out the buildup he just replace the nipples. It cost me $165 for all the work and now I can take a strong hot shower. I was too happy and pleased with the service. I found them on Yelp and I am very thankful. I had a different plumber come out the week before and he told me I needed a new water heater...again thank God for Yelp.

Arthur Y.

09/09/2014 12:00:00 SA

Awsome called and came on time took about 10 min and my shower drain was unclogged!!! Will use them again.

Blake N.

12/23/2019

Reached out to Courtesy out to fix a pipe blockage we had on a bathroom toilet line. Jeff was very communicative in getting me set up with Frank, the technician. I wasn't there but I was told the job had to go through the roof vent pipe and he had to call another guy out. They were fast and efficient and were very fairly priced.

I would say without hesitation I would call them again to handle any plumbing situation and can trust their observations and a job well done.

If you have a situation in the Covina area, don't waste time with other plumbers, give them a call and you won't be sorry.

Blake

Tracy M.

9/23/2014

Rick is the best!!!! Courtesy Plumbers is awesome. Rick is honest and takes great pride in what he does, and loves what he does.

I heard a dripping noise last night in my garage and as it turned out the copper line that feeds water to the house had a pin size leak in it (and of course it was situated behind the a.c. unit with zero room to work around it)
Called Courtesy @ 9:15 Tuesday morning and Rick was there by 11:00. He assessed the situation, gave me a price and proceeded. He is SUPER efficient, neat and organized. And very sensitive to my financial situation as I am a single mom. He made the repair and then we discovered my water pipe to my washer was leaking, he made the repairs to that and I even had him look at and repair a couple of other things.

He explained everything he was doing to me and he must have realized I'm a DIY kind of gal and then he even took additional time to show me the how and why of all the steps. Not only was he a good plumber, he's a wonderful teacher and I appreciated that extra service of being educated.

He will be back next week to replace an old toilet that I have.

He is a huge asset to the Courtesy Plumbing team and I will definitely use them again and pass their name around. It's hard to find a good plumber.

Bryan K.

10/21/2015

Called last night and Aaron came out this morning to clear the clogged up toilet.
Professional and courteous, got the job done in no time!.
Excellent! basic plumbing job was $110 but it's good to be able to flush again.

John C.

05/02/2011 12:00:00 SA

Showed up on time as promised, quickly found the solution and charge was cheaper then what I was quoted. Fair price and good service. Would recommend to anyone!

Thomas C.

10/02/2011 12:00:00 SA

Like everyone else who needed the help of a plumber my toilets were acting up which resulted in allowing very limited toilet activities in my house. Looked on yelp and found Courtesy Plumbers and scheduled an appointment for the next day and requested the plumber give me a 30 min notice ahead of time so I can leave work and get home.

The next day arrives and Sean, as requested, called me 30 min ahead of time and arrived on time. After a brief explanation he went to work and within half an hour the toilets were fixed and toilet activities resumed back to normal (hooray!)

Sean even gave a 15% off labor for having contacted them with the help of Yelp. Thanks again fellow yelpsters!

Aryana R.

10/31/2016

Courtesy Plumbing is an awesome company! I've used them for years. Cory and Jeff have been very helpful with different plumbing issues that I've had at my home and at clients houses or projects. I refer them to everyone needing a plumber. They come out quickly and get the job done right the first time. Honest and reliable!

Richard R.

6/28/2017

So I thought I would write an initial review......I sent out a message for a quote and within 5 minutes i received a email from Jeff T. wanting to set up an appointment for a plumber to give me a quote. Now thats what i call great service keep it up.

Donna G.

06/03/2012 12:00:00 SA

Courtesy Plumbers came on a Sunday at the time I selected to clear a drain that kept backing up into the toilet when I ran the shower or the washing machine. I stepped into an inch of water in my kitchen on Saturday night and after more than an hour of cleaning up I went online to find a plumber that would come out on Sunday. I went with Courtesy Plumbers because of all the excellent reviews on Yelp. They don't charge extra for weekend calls and they don't charge for mileage. They were fast and courteous and cleaned up after themselves.
This problem occured once before about 8 months ago and I used a different plumber who charged me $60.00 dollars more than Courtesy did so I felt good about the rate that Courtesy Plumbers charged. I will definitely use them again in the future.

Ron S.

09/02/2015 12:00:00 SA

Great Service! I called Courtesy Plumbers on the morning of 8/24/15 for a leak (cracked pipe) underneath my kitchen sink and I was able to schedule an appointment in the afternoon for the same day. Rick, the plumber assigned to my call, was very detailed about the problem and as their name states, courteous. He did an excellent job and even cleaned up after himself. I would recommend this company in a heart beat, and request Rick....he's a great guy. Thanks, Courtesy Plumbers.

Stacey A.

2/25/2012

Let's face it - We all hate to call a plumber - but if you need to, call Courtesy. They arrived right when they said they would, quickly fixed the problem, plus another one I added last minute. Clean, friendly, efficient and best of reasonably priced, especially considering the Yelp discount they offer.

Kevin G.

08/12/2013 12:00:00 SA

I had water and sewage flowing out on my drive way due to something blocking the main line. I contacted Courtesy at 07:46 on a Sunday and within 15 minutes I had a appointment for that morning! Billy came before the time and discovered that my house does not have a clean out for the line. He had run it from the roof vent and had to bring in Jonny to help. This was done at no extra charge. They solved the problem.
The service that both Billy and Jonny provided was top notch, great workers and answered any and all questions I had! A great relief to this new home owner.
Courtesy will now be our plumbers for any thing to do with this home.

Kevin K.

8/17/2014

im not one to give 5 stars, because I honestly feel 5 star should be given to a business that not only meets the customer's expectation, but goes above and beyond.

I recently bought a new washer and dryer from Pacific Sales. When the delivery guys came (that's another review that I will be posting) First thing he said was He's not able to do the installation, because my the water valves are frozen, too old, another excuse after another, after another..

In conclusion, I had to send my brand new washer and dryer back, due to the horrific service by the delivery guys, along with all of their excuses.

So i call Courtesy Plumber, because of the many positive reviews I saw. I usually dont depend too heavily on the good reviews, but rather focus on bad ones. My thought is, the bad ones are more correct or more of a consistent representation of the experience i might get. Beside, anyone (including the business itself) can write bunch of good reviews for their business. But of course, they're not crazy to write a bad review on themselves.

So I called Courtesy Plumber. Tom came within the promised timeframe. I explained what happened, and he looked at our washer's cold and hot water valves, and said they're a bit old, but nothing is wrong with them. He then tested out the valves, the water (confirming, no leakage) and said they're in perfect working condition and there's no reason it needs to be changed or replaced. Then said if i wanted to change them, he quoted me a price which i felt it was more than reasonable, but he said, they're in perfect working condition, and if it leaks, he showed me how to fix the problem and actually adjusted for me too.

I was pleased to come across a person/business that still believe in honest business, and not lying to get a simple job done for quick cash, when it' was not needed. I gave him a tip which he refused, but I told him, just for his work ethics and showing me how to adjust, (should any problem arises) was good enough for me to offer him a tip and a cold bottle of water on this hot day. He Thanked me and said if i do decide to do the replacement, to ask for him, and he'll deduct the tip i gave him from my cost.

It was nice to know that there are still business' out there that really knows the meaning of honest business.

You can be sure, I'll call on these guys in the future should i need any plumbing work done.

Ashley E.

12/16/2011

I called Courtesy Plumbing based on Yelp reviews because the urinal in my office was clogged. I had spoken with 2 other plumbers earlier that day and didn't like the vibe I got from either of them. I went with Courtesy because their pricing was reasonable and they seemed professional and honest.

I was right - they came right away and fixed my problem quickly. The bill was straightforward and reasonable. I was extremely satisfied.

Then, the next morning we came in to an office that was flooding :( Something went awry with the job overnight and water was leaking from the urinal through the 2nd floor into a storage closet on the 1st floor. There was floor, ceiling, wall, and carpet damage. This is never a nice thing to walk in to on a Friday morning!

BUT COURTESY PLUMBERS WAS FANTASTIC. As soon as we called, the owner came out right away, and he took care of calling the restoration company to clean up the mess at no charge to me no questions asked. They dried out the carpets and the walls over the weekend. Then, the owner came back out to check progress and called a construction company to put our walls and ceiling back together. The workers were courteous of our office environment and kept their noise levels to a minimum.

I was SO glad I chose these guys - accidents do happen, but having a company you can rely on when they do makes all the difference. I would definitely call these guys again for any plumbing needs. THANK YOU!!

Michael C.

1/19/2014

I don't normally write reviews but I'm still so upset that I feel I need too. I'm not your typical home owner I normally do most of my own work because most contractors do poor jobs because they try to get in and out so fast. But plumbing is something I'm not use to doing, especially the whole house. So I used these guys to re-pipe my whole house a couple months ago. They did stuff in my house I know there's no way they would have done in their own house. They put the hot and cold water valves for the washer and dryer in the garage so close together that the decorative pieces that cover the whole where over lapping. So half ass it looked ridiculous. The thought that someone would even think that was OK is unreal. Especially a licensed plumber. I asked him to fix it and he moved it so now the cold water valve for the washer is half an inch below an electrical outlet. No way that's to code. The valves for my deep sink in the garage and my washer and dryer valves wiggle so much there not even close to tight like they should be. I'm sure the first time I need to change one of the 1/4 turn valves there going to break off. The majority of my other 1/4 turn valves are also loose. By the way I put in PEX. In my bathroom the connectors where the tees are in the pipes where put so close together that the clamp is rubbing a whole in the plastic PEX pipe. It's only a matter of time till this leaks. This was the perfect example of guys doing a job to get in and out as fast as possible. So much stuff I need to go back and fix. So if you don't mind going back and fixing stuff later then use these guys. If you want a plumber that doesn't do a half ass job then find another plumber.

Maurice M.

6/29/2016

So after missing our scheduled appointment, I received a call for the owner of Courtesy. He was very apologetic. Mistakes happen. He didn't sugarcoat it. He requested an opportunity to redeem themselves. This time they arrived on time and did a great job.

D.B. C.

1/27/2015

I won't go on and on about how great the staff at Courtesy Plumbers is, since there are over 300 reviews, and most of them are like mine....5 stars.

I have used Courtesy Plumbers' services on two occasions (so far), meeting with Jason on the first occasion and Dustin on the second occasion. Both were perfect gentlemen, and were patient and courteous with my wife and me. At the risk of sound arrogant, I am a professional myself, so therefore I know one when I see one. Both Jason and Dustin are professionals, and I believe that the rest of the staff of Courtesy Plumbers are exactly the same way.

I'll make it simple. If you need plumbing repairs/services done, then you should immediately call Courtesy Plumbers and schedule your appointment. You will not regret it.

Eve H.

7/23/2015

Called last night, set an appointment for this morning. Was told they'd be here 8 to 10am and dispatcher would call to set in the morning.

Dispatcher called at 7:30am, said Aaron would arrive between 9 and 11am...and that he would call when on his way.

Aaron called at 9:01 and gave an ETA (mentioned traffic was heavy). Aaron arrived in a timely manner, got to work after listening to me explain the situation, and had it cleared in less than 10 minutes (using an industrial plunger - not my hardware store flimsy ones). Cost me the $110 for a house call, but that is worth the peace of mind of being able to flush with no worries.

I also bought an expensive auger from Home Depot - they said it was the same as a toilet auger but less money and longer, but that was not correct (the better comment) as it didn't work AND it scratched my basin. Don't make the same mistake I made. Try an industrial plunger, or call Courtesy! I will be calling them if I ever need anything.

Request Aaron for most drains (he does basic plumbing fixture clearing - not major work). He was professional, courteous, knowledgeable, efficient, and friendly. I trust him in my home. Thank you, Aaron!

David L.

5/31/2019

Once again, Courtesy Plumbing came to rescue for me last weekend ! Why do I keep using Courtesy ?

1. They are honest as the day is long.
2. They don't try to make up reasons to jack up the bill. They fix what needs to be fixed and don't push other repairs unless they are needed.
3. Their customer service is great & they are very responsive.
4. All of their service personnel are experienced & professional.
5. Their prices are very fair.
6. I live in LA and they never hesitate to fight traffic to / from Covina to LA to service my needs. I know its a tough drive and appreciate them continuing to take care of me despite the drive.

Bottom line, I keep coming back to Courtesy because they are honest, good and priced fairly !

My sincere thanks to all of you at Courtesy.

Patricia C.

01/10/2012 12:00:00 SA

I would definitely use this company again. At first I was reluctant to call them because I lived a little ways from Coving (their home base) but I learned they service a 50 mile radius. Lucked out when I got Rick. I felt he was very thoughtful when he worked and very focused on the job. The office gave me a reminder call the day before and Rick arrived on time as scheduled. Excellent quality work at a fair price. Rick gave me a verbal price quote before he started. I had a pressure regulator that was installed cockeyed (by the builders) and leaking for a long time. Rick did a custom rebuild job for me and no more leaks! Surprisingly for a custom job, he had all the parts in his truck already so there was no time delay. Very thorough plumber and conscientious about leaving everything clean when he left. There was a 20% discount for being a Yelp customer. Good outfit. You can trust them in your house.

Eko K.

12/31/2012

Christmas Eve and I found out that I have a plumbing issue at home. I called a few plumbing companies and I have to say that this company is the best one. Not only they come on time ( most of the time they come earlier), they are very courteous and knowledgeable in what they do. Their price is fair and they won't try to get you into paying for other services or parts that you don't need. Tom and Cory, thank you.

paul b.

07/11/2011 12:00:00 SA

Very fast service. Had a sink clog in my kitchen, cleared it out quickly. Prices very reasonable. Thank you very much for a great job.

D M.

1/18/2012

These guys rock! On time, super friendly and did a great job. Keep up the good work!

Barbara I.

11/06/2015 12:00:00 SA

OK. So here's my story. The kitchen sink was stopped up and a big mess! We plunged it and snaked it and couldn't get it opened. Oh no! We have to call a plumber!!!

So I found Courtesy Plumbing.

They were on time and the price was exactly as quoted. Very reasonable pricing, Aaron was very courteous, friendly and knowledgable.

I am relieved to have a good plumber now--Courtesy Plumbing.

Chaim G.

11/22/2011

I was searching for a plumber in Burbank and came across this listing. They were located in Covina and I made sure to ask if they were okay to come out that far. The response was yes.

Scheduled the appointment and they were able to come out the next day, yes!!! the next day. I mentioned Yelp and was told that the discount was to be given to the rep.

The gentlemen arrived promptly and was very honest and made no attempt to upsell anything but try to resolve the issue. Yes, my issue was a weird one but we still found something to fix so that the drive out to Burbank was not a waste.

To this date, the foul smell has not returned and things look great.

Will definetly recommmend them to all my friends.

Lloyd P.

6/25/2012

These guys are great! Tom arrived early repaired my attempt at plumbing. He was efficient and helpful. I will be calling soon for more work, since my city decided to increase the water pressure.

C S.

08/07/2011 12:00:00 SA

Refreshing experience with a plumber! Just looked them up online this afternoon when my poor grandmother was worried about a leaky faucet. They answered the phone immediately, came by ASAP, and fixed it right up--and no charge! Really nice people. They're getting a permanent place in my Oma's phone book.

Ceci C.

1/15/2012

Excellent service and flexible to my schedule. They were polite and quick in fixing my toilet and the price was very reasonable. Would definitely call them back for any plumbing problems.

Adam N.

02/10/2014 12:00:00 SA

I had them come out and do a cold water re-route, completely happy with their work. My technician was Jason and he was very polite and knowledgable. For the actual work, I would definitely give 4 stars.

The reason I'm taking off one is that they showed up to my estimate an hour late, after I called to confirm 30 minutes before our scheduled time to make sure everything was still on schedule. This was a tenant occupied unit and they had made special arrangements to meet Courtesy Plumbing at this time of day (Courtesy refused to do an estimate later than 5pm even though this was about a $3000 job).

It's 2014 and they used the excuse that their GPS took them to Rowland Heights instead of San Dimas. WTF?

Ben V.

9/16/2019

Although our need was not emergent, they were the first to reply to my quote request online and call me on a weekend w/ same day availability. pricing was HALF what other companies were charging by the way, so always get multiple quotes.. glad we went with them. Excellent job, thank you.

Kyle F.

1/23/2012

We used to use another plumbing company, but they could not be reached and seemed to no longer be in business.

We are glad to have called Courtesy Plumbing and can confirm that they are as good as the Yelp reviews say they are.

We had to get a new shower valve as it was leaking whenever it was turned on and going into the drywall.

Brandon was able to get there the same day and gave us an honest assessment to what was going on and changed the entire shower valve the same day and charged us a fair price and gave us the 10% Yelp discount.

I know that it was a fair price because we had another plumbing job done years ago with another larger plumbing company (the one previous to the one that went out of business) and they charged almost 3 times as much for a similar type job.

We called Brandon back to take care of a leaky freezer and he was again out here the same day and took care of the problem quickly at a fair price.

Will recommend them to other people I know that need their plumbing fixed.

Michael K.

10/29/2014

Could not be happier. Tom and Aaron displayed a mix of friendliness, professionalism and competence. They were right on time, diagnosed all of the issues within a few minutes, an effected the repairs quickly and expertly. Left their work areas immaculate. Would unhesitatingly use them again, and would ReferenceNeil to all.

Simon L.

1/28/2015

[Revised]

Came across Courtesy because they were on the top of my search results. Finding a plumber has always been stressful for me because of prior bad experiences.

My bathroom had a very strange oder coming from the bathroom that we couldn't trace to. It was so bad I had to seal up my door and not use it. I called a Leak Specialist and they weren't even interested in coming to take a look because I could tell him exactly what the source of the problem is. Can you imagine that? Goes to show some plumbers are more interested in quick fixes and hope to charge you a lot for it. Next, I was about to call Mike Diamonds until I came across the numerous complaints on Yelp. Boy, I felt like I dodged a bullet on this one. :)

Then I came across Courtesy. Called at 9:00 AM and was told a tech can arrive between 10:00 - 1 PM the same day. Dustin, the tech arrived about 10:30 AM. I had a brief conversation with the tech and he started his work. Few minutes later he isolated a piece of item on the floor that could been the source of the smell. However, he also told me what my next step would be if the smell doesn't go away and how much it would cost.

I like how upfront he is and at the same time taking the time to educate me through the troubleshooting process. He indicated he would only charge me if I proceed with step two so the first visit was no charge. That speaks a lot of about honesty and integrity. Although this was a relatively quick visit, Courtesy is a business like every others and could have charged me for the visit.

I think the biggest concerns people have hiring a plumber are price gouging and not know what they're are getting into. Courtesy took away those concerns for me.

I will give it a few days to make sure the smell goes away completely, if I not I will definitely hire these guys for step 2. I would definitely refer Courtesy to my F&F.

Randy G.

12/09/2016 12:00:00 SA

I had a consistent drip in a stall shower for some time. To compound matters the screw to remove the shower handle had corroded, which prevented it from coming off, so an easy cartilage exchange became more difficult. I called several plumbers and handymen. All said it was a big job, either refused to take on the job or wanted to go through the drywall on the room behind the shower to replace the valve which didn't make sense. My limited knowledge and internet research pointed to a cartridge replacement. Several prices I received were from $500-750? I called Courtesy Plumbing who sent Rick out. He said no problem but I would need a new trim kit since he would need to cut the other handle off (several other places told me the same thing). He sat down and help me order a replacement trim kit from a local plumbing supply company for $70. Once I picked up the trim kit I scheduled Rick to return. He arrived on time for the second time and text he was on his way. He was clean, respectful, professional and knowledgeable. He completed the job in a timely manner, explained what he was doing through the process and I was charged $240 which included a new cartridge.

Ramil B.

11/24/2011

These guys are great! Thanksgiving day I noticed that mine and my tenant's downstairs bathrooms were beginning to backup. I called Courtesy due to their high Yelp recommendations and they lived up to the rating. Sean came over a few hours after I called and quickly was able to clear out the backup for our units. They came out on short notice and on a holiday and charged a fair rate for the work done. I highly recommend these guys!

Cesar M.

03/04/2020 12:00:00 SA

I requested a online quote, Courtesy Plumbing quickly kindly responded offering their services. They listen to my needs and were not pushy at all.

If you're not sure how to go about your plumbing issues call them/message them first.

Thank You Jeff

E. W.

4/28/2016

Not impressed with their business practice. Had them come out in Jan to unclog 3 drains. Out of the 3, two still ran slow when they left. At the time they said that according to their machine that they use, it's flowing. I called again today to see about some additional work and mentioned that the 2 drains that they supposedly unclogged in January are not running. The person on the phone said that it only has a 30 day warranty and I asked her how would I know that...it's not on the paperwork they gave me. She replied, So sorry...the technician should have told you that. That tells me a lot when a company does not stand behind their work. On top of that, they are not cheap. It costs $290 for unclogging 3 drains and 2 of them are still running slow!

Sally A.

4/29/2017

Does not work on tankless heaters, I have three stars though for having an actual human answer the phone! Customer service matters people!!

Cindy M.

03/08/2018 12:00:00 SA

I had a pretty bad leak under my kitchen sink& i was so stressed out worried it was going to be an all day thing. I called & a very pleasant lady helped calm me down and assured me help was on the way. They came the same day, on time. Fixed the problem quickly and i was able to move on with my day. Thank goodness! No bubbas here!

Juliet Rachel C.

03/01/2016 12:00:00 SA

I am very happy to have found Courtesy Plumbers through Yelp years ago when the company had come out to clean our drains. They did a great job back then, but since I wasn't an avid or consistent yelper at the time, I didn't submit a review. Fast forward to 2016 & here I am, adding on reviews! Any way, I discovered a leak in our bathroom sink and toilet last wk, so I promptly remembered Courtesy Plumbers! I called asap and they were able to schedule me for a next day appointment.

Rick arrived within the scheduled time frame, very friendly, professional, extremely thorough in detailing his inspection and diagnosis on the report, and very honest about the issues. He resolved our problem very efficiently and successfully!! The rates and estimates were all very reasonable - better pricing structures than other plumbing companies we've used before.

Thank you again, Rick!! We'll definitely be contacting you for any other plumbing issues in the future!!

Bethany Q.

9/15/2020

Quick and excellent quoting, professional and communicative technicians. We had quite a difficult urinal replacement and Rick was great about communicating when water needed to be off, why he was doing things, and offering plumbing expertise beyond the repair that was good general knowledge. The service was so great I called them out again for a main line unblocking. Their team did a great job on that as well and was able to work around our business hours and small layout. Fantastic service and great assistance from their main office as well, my new go to for all my plumbing needs.

Eula H.

01/04/2018 12:00:00 SA

We had an issue with the kitchen sink pipe and Rick helped us out greatly. He was really informative and explained to us what has happened and what needs to happen in order to fix it. He then had two other guys come in shortly and finish the rest of the task. I forgot their names but they were just as helpful. Their customer service is great! I highly recommend Rick!

Will W.

8/29/2013

OK... once again this place proves to be the best plumbers I've ever dealt with. Had a leak from an ancient, non valved, pipe in the back yard. Anyway, they were out within the hour. The plumber figured out a fix that didn't involve huge amount of work. Took time to explain the problems and issues every step of the way.

Would highly recommend to them to anyone else.

ada o.

7/31/2012

Same day quote and job! Will match other quotes. Jason was fantastic, honest, efficient and did the job! Cleaned up afterwards as well. HIGHLY RECOMMEND!!!
Hopefully I won't need plumbing services again but if I do, I will request JASON -very professional!
Thank you!

Kim T.

3/20/2012

Called Courtesy Plumbers to fix two leaks: one was our toilet and the other was a pipe in the wall of our laundry room. It was great that they take appoitments on the weekends, even Sundays. The appointment window is kind of big though, 4 hours. Although I think most places are like that, so no choice. Our tech came within the window and even called 30 minutes beforehand to say he was on his way. Once he arrived, I showed him our problems and he quickly accessed the problems and told us the solution and the price. He was very friendly, informative and not pushy at all. He was easy to talk to and didn't talk down to us (like a lot of contractors do, I think, because we look young). He finished both projects within a few hours and he cleaned up very well. He told us what he was doing and why to fix the problems. I didn't compare prices so I'm not sure what other plumbers would've charged for the same level of service but I did think it was a little bit expensive, but what do I know. Overall, I was happy with the service that I received and I would recommend them to others.

Nancy H.

03/12/2016 12:00:00 SA

I recently had a problem with a blockage in the kitchen sink pipes. The plumber who came out was on time and got right to the problem. He did such an efficient job at a fair price that I decided to have him install a low flush toilet in my home. In a week, he returned to m home (again on time) and did the job quickly. He left the premises clean too. I would recommend this company. Friendly service, fair prices and good work performed.

Bob S.

10/25/2012

Attention - anybody within this company's service area. When you need plumbing done, CALL COURTESY PLUMBERS. I found them on Yelp this a.m., called them and they were out an hour before the end of their estimated time of arrival. Neat, clean and courteous - add in a lot of knowledge and you have the staff. He fixed the problem and left only when I was satisfied with the work. They are fantastic!!

Francisco C.

4/28/2018

I got a lot of messages when I inquired about a plumber nearby. There were so many to chose from. What differentiated Courtesy Plumbers from the rest were the answers I got right away via messages (on Yelp). The technician, Aaron, arrived as scheduled and he was very professional. He did a great job in identifying the problem and fixed it right away. Thank you!

Jennifer M.

2/19/2016

I used courtesy plumbing today to flush my water heater. Thom was awesome. He was so knowledgeable and helpful. I will definitely be using courtesy plumbing again and I highly recommend them

Rho L.

6/19/2015

My hubby was working on our bathroom's remodel and we needed someone to tend to the plumbing quickly, efficiently and more importantly cost-effectively. I spoke with and interviewed several technicians, none of whom I was interested in pursuing business with.

I then found Courtesy Plumbing and contacted them both by phone and via yelp. Refreshingly, I received a response from their manager who was courteous and answered whatever questions he could via message. I proceeded to schedule an estimate and corresponded with Tess who was just as prompt and courteous.

As scheduled, and even a little earlier than expected, Thom George showed up, completed a thorough look-through of what we wanted, and explained what was needed to achieve that, he also discussed options and gave us a ballpark estimate, which was followed by an emailed paper estimate in the same day. From that first meet, I booked him for the job.

On the day of our appointment, he came, again, as scheduled and not a moment late. He brought along a buddy to assist and take care of any running that was needed. He finished much earlier than I anticipated. The true test was my husband's inspection of Mr. George's handywork.

When he came from work that evening, he was impressed and quite happy with how much Mr. George had completed, and felt he even went over and beyond what was expected. He was happy, which in turn, made me happy I made the right choice *whew*. Oh and he charged significantly less than what the unimpressive competitors were charging.

Do your research people. I'm glad I did.

Daryl B.

11/27/2012

had this company come out and give me a offer to repair my plumbing. the price kept changing every chance the guy had. the night before it was one price then next day it changed again. Wow the price was not good. the guy kept telling me he is a christian. enough! Give me one price and dont keep changing it as he feels fit. not good business.I gave one star because its required

Rebecca M.

8/19/2021

Our toilets flooded this morning, called Courtesy Plumbing they gave me an estimate and time that they would arrive. The showed up on time and took care of the blockage, their employees were very professional and courteous.

Katie P.

2/19/2012

If your looking for great service, use this plumber. I called them at 4pm on a Sunday and they were at my house by 6:15pm that night. I told Josh the plumber I found them on Yelp and he gave me a 10% discount. Josh was awesome, he did not try to feed me a bunch of B.S. just came in and had the drain cleared in about 15 minutes. Please use these guys, honest plumbers are hard to find.

Quinn W.

3/18/2016

Very quick response. Called them and came out the same day. Josh was the most courteous plumber I've ever met. Highly recommended.

Vanessa Z.

01/08/2014 12:00:00 SA

Aaron was great! He came in as little as about 15 minutes from the time I called. When he got there my power was out, but instead of having me pay for the house call and reschedule me for another one, he took his flashlight into the bathroom and fixed the problem we were having in no time. He was very friendly and COURTEOUS! I will definitely call Courtesy Plumbers when I have another issue, thanks Aaron!

Caroline F.

3/29/2020

When the supply line to our toilet sprung a leak on a Saturday afternoon I figured it would be days before somebody came out but I was called back quickly and Aaron came out within a few hours and had everything fixed up quickly. Prompt, professional service. Very much appreciated especially on a weekend.

Francisco S.

10/01/2016 12:00:00 SA

I first called the smell good plumbers who smelled good but were slick as spit. After they indicated what they thought needed to be done and the price, I politely threw them out and called Courtesy Plumbing. Frank showed up, diagnosed the problem, fixed it; the cost was 10% of what the other guys wanted and yes he smelled good also.

We are sold. We have found a local plumbing professional that is competent and reasonably priced. Good Job guys

Leonard D.

2/25/2014

Fast, efficient , the right price and professional and friendly technician in Tom .
I had a pressure regulator needing changing. they gave me the price on the phone and were around in less than 2 hours even though it wasn't an emergency. Would definitely use again and recommend.

Theresa E.

12/19/2016

I have used Courtesy Plumbers several times, and they came out the same day and did a great job. Their guys have a helpful, polite attitude, are very competent, and their prices are reasonable.

Claudette S.

12/06/2012 12:00:00 SA

The best experience clean reasonable and top notch service!

Naomi C.

4/22/2014

I was very impressed with the speed and quality of their service. The problem was fixed quickly and at the price mentioned over the phone.

Tariq N.

12/27/2013

The service was not what I expected. Called them for a toilet replacement. The guy was too afraid to tighten the bolts of the toilet bowl; hence, the water kept on leaking. On the third try, he gave up and said that the toilet was probably defected. After he left, I fixed the toilet bowl leak myself by tightening the bolt just a fraction and the water stopped leaking.

I don't recommend anyone doing business with them.

Elizabeth T.

05/09/2012 12:00:00 SA

Jason was super helpful and explained everything so I could understand. He worked so quickly and efficiently it wasn't a inconvenience at all. Overall the company was very flexible with their schedule and they were great about calling before they came. Thank you Jason and Courtesy Plumbers!

Dorothy A.

7/30/2016

I had a plumbing problem in my bathroom, they responded in one hour. Sean and Jeff the two technicians we friendly and quick to fix the problem. I felt they were trustworthy .

Amy V.

6/25/2013

My garbage disposal was plugged and nasty water from the drain started spraying all over the kitchen. I needed someone to come quickly. They were there within 45 minutes and fixed the problem. Very professional. I will definitely call Courtesy Plumbers with any other plumbing problems!

Ashley H.

4/25/2019

What a great experience I had with Courtesy Plumbers! They are very professional and courteous. Their customer service is great, they were on time, and, very clean. The plumber that showed up went the extra mile for us. We're very satisfied with the service that was provided.I highly recommend Courtesy Plumbers and I will only call them for any future plumbing needs.

Tay T.

01/07/2012 12:00:00 SA

THANK YOU YELP REVIEWERS....we found a plumbing company that we will not hesitate to call. Called on a Saturday night was given a 2 hour window, Cory arrived within 30minutes..WOW! Prompt, courteous, fair prices, answered all our questions, oh and yes fixed our clogged bathtub quickly........DOESN'T GET ANY BETTER!!!!!!
Courtesy Plumbers will have our business and we will be definitely recommending them to family and friends! Didn't think this kind of company existed....thank you Courtesy Plumbers (Tech: Cory) and thank you yelp reviewers for sending out the message of a well intentioned business.

Chris C.

5/25/2017

Jeff and Sean came out to do a sewer line inspection. They ran a camera up the sewer line and explained everything we were seeing including pipe materials and thickness. They found a few problems ans gave us quotes on how to fix it.

Very informative and tborough. Would highly recommend them.

Danielle S.

3/21/2014

I called Courtesy Plumbing at 9:15 am and was given a same day appointment. Dustin arrived about 10:45, he was very friendly and professional, he quoted me for a couple different scenarios before he started work. My dishwasher and garbage disposal were not working properly and within an hours he was able to fix both issues, test to ensure it was fixed, cleaned up and was on his way. I am extremely satisfied with not only the service but also the cost. Courtesy Plumbing will be my go to plumber from now on.

Hawt D.

5/19/2018

Had sudden plumbing issues, as plumbing issues tend to arise. Called courtesy plumbing and Jeff came out with a quickness to help assist with the problem. Unfortunately the problem turned out to be a little bigger than expected but Jeff was able to explain the situation and offer the necessary solution to the issue. Would call again.

Edit: Sean, Jeff's brother was also here and they did a great job. I didn't get his name earlier but felt it wouldn't be right to not give credit where credit is do.

Thank you very much.

Johnny P.

12/14/2016

What a complete joke... the guy who came out gave me a crazy price of $3,100 to relocate our washer and dryer about 10 feet, and demanded that we have to do an asbestos testing for a newly remodeled home..... these guys are full of it.

L H.

9/22/2017

Tom was awesome. We had a pipe break that was almost inaccessible and he came out and worked tirelessly to help us get our water back up and running. We were afraid that we were going to have to break up concrete, but Tom found a way to reroute the pipes without breaking up our patio. Tom and Auggie were very friendly and professional.

Karen V.

6/16/2017

I have used Courtesy plumbing a few times now and I have been very impressed. They came within an hour of calling and did an excellent job. The price was very reasonable and the plumbers were very patient with all of my questions. Thank you!
*update- Once again I found myself in a plumbing jam and needed help quickly. Courtesy Plumbing came through again with shining colors! Plumber Rick was AWESOME! He is so knowledgeable and reassuring and has been able to fix things that other plumbers have said were impossible without a complete overhaul of the plumbing system. Today he saved the day once again with a brand new water heater!

Peter S.

03/09/2014 12:00:00 SA

We asked for Courtesy Plumbing to come out and give a quote on some possible work at our home. Having never used them and going solely on reviews from Yelp, we could not have more pleased with the experience.

Maurice came out and made a quick fix of the smaller problem and provided recommendations on the slightly larger job. He was pleasant, friendly and did not try to over-sell services that weren't necessary.

We will definitely use Courtesy Plumbing again the next time we need help.

Stacey F.

10/23/2019

THIS COMPANY!!!! WOW!!! I have been using Courtesy Plumbing for about 9 years now. Between our home and my father's property they have been nothing but HONEST and KIND! This company is top notch for sure! Every one of their plumbers have been professional and friendly. This will always be my go to for plumbing needs!! Also, their office staff is always so kind and willing to go the extra mile :) Customer service is important to me!

Tony M.

5/14/2012

Let me set the scene: 230am Sunday morning I had been asleep for a while but my bladder decided I needed to get up. I head to the bathroom and when I get there I step in about an inch of water on the floor. Panic. Bathtub has water it didn't have when I went to bed, back bathroom shower is flooded, sinks are backed up, MAINLINE SEWER BLOCKAGE!!
I get online and sign on to Yelp for a recommendation. Courtesy Plumbers in my area has great reviews. So does another company. They're both open Sunday morning. I wake up at 730 and make calls to both companies. Left messages for both and a short time later Lewis from Courtesy Plumbers calls back. I explain my situation and he gives me an estimate barring no unseen problems and says I'll be his first stop of the morning.
Lewis shows up, very professional and friendly, and we go over the situation. He gets right to work thru the clean out while he explains what he's doing. We also chatted about other things and stuff. He hits the problem in my sewer line with the rooter machine thing and gets thru with no problem. He also did a little more cleaning out towards the house, which was more troublesome but no problem for Lewis. My situation was solved in 1 hour and cost me way less than I would have expected to pay on a Sunday morning, or any morning for that matter. I recommend Courtesy Plumbers to anyone and will definitely use them again should a problem arise. Courteous, professional, reasonably priced, and pretty darn friendly early on a Sunday morning. Thanks Lewis!
Oh, the other company never called back.

Carl J.

5/29/2015

We like to give a company that tries really hard a second chance. We brought them back and we have to say that they did the work, at a reasonable price and were very professional. Great work and kept us informed throughout!

Timmy t.

8/14/2011

They were on time, professional, courteous and reasonably priced. I would definitely recommend them and use them again. They will tell you exactly whats going on and not try to upsell you on anything.

Ilene C.

12/31/2011

I discovered a water leak coming up from the grass, so not having needed a plumber in a while, I went to YELP for a recommendation. I noticed that Courtesy Plumbers had over 100 reviews, so I read many of them, and they were all excellent. I called them at about 10 am that day and they said they could have someone come out between 2 & 5 pm that same day. I told them the next day (New Year's Eve) would be better, since I was concerned they might be working in the dark since the leak was outside. So they gave me an appointment for between 11 am & 1 pm the next day. I was pleasantly surprised when Jason showed up earlier than my time frame the next morning, especially since it was New Year's Eve. He was able to find the leak very quickly. He told me how he proposed to fix the leak and he quoted me a reasonable price (they give a 10% discount for telling them I found them on YELP). He completed the repair in a reasonable period of time. I was extremely happy to have this problem fixed, and my experience with Courtesy Plumbers was great. Jason was very knowledgeable and he answered all my questions. When I need a plumber again, I will certainly call Courtesy Plumbers. THANKS JASON !!!

David D.

01/10/2012 12:00:00 SA

Just had Courtesy Plumbers out and they fixed my sewer line backup immediately when another plumber came out this morning and could not fix the problem.

Thank you Courtesy Plumbers!

black i.

01/02/2012 12:00:00 SA

Now I know why they have 5 stars!

I called 4 plumbing companies on 1/2/12. I had water leaking from the ceiling. Only Courtesy Plumbers was able to send someone out the same day. Rick was there within an hour. Apparently he was in the area. My father had already done some trouble shooting and had cut a few holes in the wall. Rick confirmed the leak was not in the areas where we had already cut holes. Two hours later had found the leak and made the repair. It was the size of a pin prick in the copper pipe.

Rick was awesome! Really he was. Great sense of humor, didn't leave a mess, and he gave us a great price. I didn't feel like I was being cheated at all. He was so excited to find the source of the leak.

Should I have any plumbing needs in the future, I won't have to use Yelp. I'll just call them again.

Peggy K.

5/23/2018

I called to request a plumber to unclog my tub drain. I had to leave a message. 10 minutes or so later my call was returned.

I spoke with a very pleasant woman on the phone who set up an appointment for me. The plumber arrived promptly within the time frame I was given.

He got to work right away and finished the job quickly. There was no mess left at all, nice & tidy - job well done!

I will definitely call Courtesy Plumbers next time I need any plumbing issues taken care of, also their prices were very fair.

Deanna P.

06/09/2015 12:00:00 SA

We had our tank-less water heater service and they were able to replace it since it was under warranty...had no idea it was...very honest people. Then our main water line was leaking, he suggested we replace it and gave us a good price. The workers are hard working men and completed this task in 5 hours and also re-landscaped the area. So far their service has been excellent ! Thank you to Thom, Augie & Pasquio they were an awesome team and so professional.

Elisabeth J.

10/30/2011

We had to replace our water heater. Jason came out and had everything installed in less then 2 hours. One vent pipe was too short, so Jason made a call and someone showed up with the right one in 15 minutes. He didn't have to stop the job to go get the part.

They were competitive on their pricing, plus installed a better brand of water heater than the other plumbers wanted to install. Jason was very helpful and explained everything to us and answered any questions we had.

Thank You Jason!

I finally know a plumber that I can recommend to family and friends!

Alex S.

09/09/2015 12:00:00 SA

We had low hot water pressure throughout our house. So I began calling around for plumbers to get an assessment of what was the cause of the problem. Some wanted to charge for the visit just to do the estimate, others were already giving me solutions that required us to replace our entire water heater for over $2k without even looking at the problem. Finally, spoke to the folks at Courtesy Plumbers and they were professional and courteous. They offered to do a free estimate and worked around our schedule. More importantly, they weren't already trying to sell me on what I needed to have done before even looking at the problem. Thom was our technician and he arrived a few minutes early. He was patient and courteous, gave me an honest assessment of what our options were. It was either to replace the inner pipes inside of the water heater and try to flush it out (which we knew was going to have a low possibility of success) or to replace the entire water heater. Thom gave us a reasonable quote and told us the work could be done in 3 hours the same day. Based on how Thom communicated to us and the fair price to replace the water heater, we decided to have him complete the work. He did an outstanding job. Not only did we have our hot water back, but he did it in 2 hours instead of 3! Thom was a true representative of Courtesy Plumbers and we won't hesitate to use these guys again if we had more plumbing issues. Thanks!

Greg W.

11/01/2010 12:00:00 SA

I recently needed to replace my water main service line between the meter and the house. Courtesy Plumbers wasn't the cheapest of the three quotes I received but their estimate was by far the most thorough, and they were able to get a crew out to do the work right away.

Their guy took the time to explain ( both verbally and in writing ) exactly what they were going to do so I was confident before the work began that there wouldn't be any hidden costs associated with the repair.

The work was completed quickly and exactly as promised and they even left my yard cleaner than it was when they started. I'll definitely be using them again if and when the need arises.

Deron S.

9/15/2011

Great service, great price. Could have bilked us for a lot but actually did the opposite, helping us take care of seemingly large problems for a minimal price. AND they give a 15% Yelp discount! Very flexible, swift, polite service, and Jocelyn and Shavon in the office are the bomb.:)

Mick M.

12/13/2012

I have been using the Internet and Yelp for years to get reviews and referrals; however, in all the years I have been doing this I have only left one review, this will be my second time. Why, because Rick was that good. By the time Rick arrived at my house around 4:30 pm, he had already spent most of his day installing a water heater that apparently was not an easy one. Rick could have easily told me that he couldn't get what I needed today or that there was not enough time but he didn't. He knew I had a wife and two teenage boys that needed hot water. He also knew that this project would keep him busy until at least 8:00 pm; that's a long day for me and I sit at a desk so I can't imagine Rick's exhaustion. Rick ended up having to run over to his supply shop with only minutes to spare before they were gone for the day.

Rick is not only an excellent plumber but he is a good teacher. I have never sweated a pipe before so he took the time to teach me knowing how it would slow him down. I highly recommend Courtesy in the future and if you're lucky, you will get Rick (or you could just request him to be sure you get the best guy). Ultimately, Rick finished the water heater install for less than I expected to pay. What more can you ask for?

Carolyn W.

02/02/2017 12:00:00 SA

Absolutely amazing!! I rarely write reviews, but have to share how SUPER STAR these guys are! My plumbing issue had several unexpected issues, and most other companies would have thrown in the towel, told me I needed all new plumbing in the old house and all sorts of other things, but Rick from Courtesy took the time and energy to problem solve, be a creative thinker and solve the problem! He went above and beyond to get it done! I am so grateful and have worked with hundreds of repair companies, and this is the BEST! The person who answered the phone was helpful, cheerful and patient with my frantic neediness to get prompt emergency service, she was great also, and they were there unbelievably fast. I felt like Rick gave me the time and energy he would have given his mother or sister, can't praise them enough!

RICKEY G.

4/30/2012

Well it starts like this. I had a problem with a toilet and kitchen faucet which needed to be removed and replaced.
I decided to purchase the replacement items myself because i did my research and knew exactly what i wanted. I returned home with the new toilet and faucet and my next important decision was to choose the plumber.
I have had plumbers arrive and complete the service in a so/so - OK it works now fashion so i decided to check Yelp for a little help.
Courtesy Plumbers was at the top with approx 158 reviews all of which were at or near the 5 Star mark.
I'm thinking how many friends and family can they have, Right?
I had to give them a call for no other reason than to judge for myself.
I called with the supposition that first impressions are the best.
A pleasant representative answered and politely asked what my concerns were.
I told her, she made a same day appointment for me and told me the plumber would arrive between 1 and 4 pm.
She asked me how I heard about their business as we were ending our conversation and I advised her through Yelp.
She thanked me and a awaited the plumbers arrival.
First impression test passed with flying colors!
I received a call at approx 2:45 pm from Tom (The Plumber) who advised me he was waiting at my front door.
He defiantly passed the promptness test.
I immediately showed him my problem locations/devises and the corresponding replacement items.
He guaranteed me there would be no problem and asked would i like for him to haul the old items away which i answered with an eager yes.
He then surprised me by saying i would receive a 10% yelp discount.
Thank you Yelp!
Tom removed and replaced the toilet in record time and then responded to the kitchen for the faucet replacement.
He went out to his truck for some reducers and advised me that he noticed my water pressure regulator was connected upside down which affected it's effectiveness. He immediately checked the pressure on the outside water faucet which measured 150 psi approx double what it should have.
He told me what he had discovered and how he was surprised there were no other water leaks or other more serious problems.
His comments jogged my memory and I related a story to him regarding what i was told prior to purchasing the residence regarding water leaking into a downstairs bathroom from a leaking faucet/pipe from the washer which was directly above.
The result was flooding and dry wall damage which had to be replaced and repaired (Dah!). Their only remedy at that time was to place an on/off shut off valve in the faucet connected ted to the washer.
I also remembered that water pressure release sound that periodically came form my toilets (Double Dah!).
Needless to say i had Tom replace the old pressure regulator which he offered at a more than reasonable price.
The overall experience and price was outstanding. I could not have asked for anything more.
Outstanding customer service, very professional and knowledgeable.
More like a locally owned Family Business that cares about the products and service it provides to its customer base.
As Tom was finishing I asked about some other items i wanted installed.
He gave me excellent advice and I will be calling again soon for additional service.
Last but definitely not least Tom had received a few phone calls while continuing to diligently work, all of which meant nothing to me beside perhaps he had additional jobs in line.
Turns out it was tom's wife checking in.
They are/were (not sure as of this writing) expecting a baby girl at any moment.
Obviously congratulations were in order - which I eagerly gave.
Never ever thought I would be writing an Outstanding 5 Star rating for any pluming business but goes to show you NEVER SAY NEVER!
Needless to say Highly Recommended.

Chel T.

07/12/2016 12:00:00 SA

Courtesy plumbing replaced the gas line to my pool heater 2 years ago.. BUT now that line is leaking already. I told them the Gas company diagnosed the leak underground at the riser where it meets the pool pump. Now Courtesy is charging us $350 just to diagnose the leak without doing any repairs. I don't recommend this company.

Alice K.

10/21/2014

Our shower drain was clogged and we needed someone to come out right away. Courtesy plumbers was able to fit us in the same day. Jason was awesome- very enthusiastic and informative. He also gave my husband some tips on how to maintain and prevent future clogs. We highly recommend Courtesy Plumbers!

Grace A.

12/13/2010

Still 5 stars, but wondered why Yelp filtered me. Maybe I wrote too long the first time, so I trimmed it down.

Jayce L.

10/28/2014

Courtesy plumbing is clean, fast, honest and very dependable.I recommend them for all your plumbing needs big or small.home and commercial.

Sophia L.

5/24/2013

STELLAR is the word I'd use to describe this company. Guys were friendly, prices were affordable, and they were fast. Two thumbs up!

Lynn J.

1/17/2015

Just had a fantastic service call from Courtesy Plumbing. My master shower hadn't worked for almost 2 weeks. As always, when I had someone here to fix it, it suddenly started streaming water full and beautifully, as if there had never been a problem.

Since there didn't seem to be anything wrong, the Courtesy Plumber said he wouldn't charge me for the call and was showing me how to fix the problem, should it ever recur. He explained to me how to clean a clogged shower head, by taking it off with a crescent wrench. As he was demonstrating, water suddenly stopped streaming again and he could see the problem for himself. He took off the shower head and found that it was being clogged by a large pebble. He removed it, wound teflon tape around the spout and put the shower head back on.

Then he warned me about how cracks in the shower could cause a ceiling leak and showed me how to properly caulk it. He gave me a 10% discount on the call, because of Yelp.

He couldn't have been more polite and helpful. I hope I don't need a plumber again. But this is a brand new house and I've already needed one in just a few weeks, so the odds aren't in my favor! But at least Courtesy Plumbing made the experience as pleasant and cost efficient as it could be. Thank you.