Chris was my second plumber--first plumber told me he always gets the tough ones... Needless to say that didn't inspire much confidence, so I sent the first plumber packing. I had a couple of minor floods and suspected that a pipe had blown, but Chris took the time to really diagnose the problem. In the end, he snaked the line (extensively) and fixed the problem. As I write this, the dishwasher and washing machine are running simultaneously and no back up!!! I'm thrilled.
Okay, Chris was great b/c he was on time; he took care w/my new paint job, made an effort to not step on my newly cleaned rugs, and he took his time to figure out was wrong (what I appreciated most). (The other plumber wanted me to remove a built-in bookshelf as first step.) Chris was a really friendly, upbeat guy, too. It was clear that he knew what he was doing and as other person stated, he explained as he was diagnosing the problem. His fees were very fair, reasonable.
This is my first yelp review, so I guess that says something. (Also, I'm a female homeowner and well, we have all been ripped off, so it's nice to NOT be in that situation.)
Highly, highly recommend.