Volker H.

08/07/2018 12:00:00 SA

Best plumber we have ever hired. Great customer service with clean vans. Their technicians were super well trained and what impressed us most was that they really cared and really made an effort to troubleshoot our somewhat complicated issue. They communicated well, arrived on time and made sure to get the job finished right then and there. They even followed up with a phone call. We were really impressed.The billing was clear and transparent too. A friend of ours that owns a lot of real estate recommended Bell Plumbing to us....we will make sure to recommend them to our friends. Thanks Bell Plumbing for saving the day.

Troy C.

2/26/2017

Bell Plumbing answered my call on Sunday at noon. And their service manager (Andrew) showed up within an hour, right at the beginning of the scheduled time. A very friendly person and he fixed my backed-up toilet in no time. Big thanks! Will definitely use their service again.

J G.

3/23/2020

They came & check my water leakage issue in a timely manner. Even though they didn't repair since the job is out of their scope, they still provide me professional suggestions. No charge, no obligation.

Thanks for the quick response!

AnDrea I.

9/14/2015

Had a horrible bathroom emergency when my husband was out of town this past weekend. Water was everywhere when I got home from work. Bell sent someone out after hours who came within the hour and got to the source right away! Fixed the leak and replaced all failed parts. What was most reassuring was the time the technician took to explain to me what had happened and what he did to fix it. Usually I hate dealing with things like this when my husband is gone, but not once did I feel like I was getting ripped off or told false info. Would call them and recommend them in a heart beat.

Brenda L.

10/15/2015

Writing this on behalf of my grandmother. (Who doesn't do computers)

Called around to a few places but they wanted to charge outrages prices. Then saw Bell Plumbing and they came out to fix an old toilet that kept clogging/ flooding. Their tech Jonathan came in a very timely manner. He was very friendly upon arrival and and upfront about what needed to be done. First unclogged it and then recommend a replacement soon. We scheduled a replacement for the following week.

New toilet works great and no more worry about grandma finding the bathroom flooded.

Matt W.

5/18/2019

Gert was amazing! We lost temperature regulation in our shower and called Bell plumbing. Even though the fixture was several years old, Gert found just the right valve parts to match. We didn't end up having to install a new fixture or replace the whole unit which would have involved redoing the wall and tiling. We are super thankful and highly recommend Bell and especially Gert for your needs. We also liked that the Bell team is responsive, flexible and we appreciated the text alerts and reminders.

Robert G.

08/09/2012 12:00:00 SA

I've used Bell Plumbing personally and have recommended them to several colleagues and family members. The entire staff are exceptionally trained and extremely knowledgable, and have experience in both residential and commercial markets. Whether it is a simple job like a leaking pipe or a toilet replacement, or a large job like a sewer line tie-in or a complete pipe replacement, Bell can handle it. They are up front on the costs, come in at estimate and explain the entire job clearly, concisely and in terms most anyone will understand.

For those that would complain about the upsell... honestly, I find it refreshing that a company would take the time to tell me about the potential for catastrophic plumbing problems, even if I choose to do nothing about them. Very similar to an auto mechanic that does your oil change but takes the time to tell you what else might need work now or soon in the future, Bell Plumbing takes the time necessary to save you from spending thousands of dollars in the future by showing you how a few hundred spent now could prevent it. Some might not like that. I personally find that valuable.

If you are looking for plumbing services, whatever the scope or scale of the job, Bell Plumbing is the right choice. They have the tools and they have the skills to complete any job to your satisfaction and I have found them to be ready to respond to my need every time I've called on them.

Harry W.

03/12/2009 12:00:00 SA

I saw the one bad review and thought...hm..... But then I saw their ad said 45 minutes to my door (in most cases) and Free Estimates so I gave them a call and was able to speak to the plumber that was to come to my home. He answered my questions and we summized that it was a block in my main sewer line in my home. I told him that I had a cleanout and we agreed on the price if it was what we talked about.

Michael, the plumber came over, a younger guy, but articulated well. At first when I showed him the Clean Out in the back of the house under my crawl space, he told me that would not work. As I've had other plumbers use that cleanout, I thought he didn't know what he was doing and was about to say, OK, I'll get someone else that does know what they were doing. However we found another clean out and he was able to flush it out from there.

Price was reasonable at $250 for using a hi pressure hose to flush the pipe out as opposed to using a snake to punch a hole in the blockage.

After Michael opened up the drain, he continued to flush making sure it was really clear. Then he flushed it the other way, toward my septic tank to make sure it too was clear.

I felt he went the extra mile in making sure he did a good job and I appreciate that.

Jaiden G.

11/27/2018

Even though I live across the San Mateo bridge they came through when I had an emergency. They came after i called and the issue was fixed faster than I expected. Highly recommend them for their fast and efficient service. Would definitely call them again and use their services

Jennifer W.

7/31/2021

If service could be perfect, Bell Plumbing reached that great level of service!!
I needed urgent help with my aged waterheater; I had concluded replacing would be needed.
I called Bell Plumbing and they were able to help me right away. We set a 2 hour window.....but technician finished another job early. They called to ask if tech could come earlier which was terrific!
Fast forward, technician came, assessed problem and we agreed to replace. Bell could have installed faster than I would be available. Set up installation date and time.
Installation completed quickly without issue. Bell Technician(s) were prompt, thorough and very clean.
I couldn't be happier with Bell's service; from the friendly lady handling incoming phone calls to technician experience, response time, followup and overall customer service.
I will most definitely use Bell Plumbing for all future service needs!! And highly recommend Bell for your plumbing projects.

Paul D.

3/23/2019

Great service and highly responsive. They also texted me a picture of the Plumber who was going to service my home which was AWESOME. I had a clogged bathroom sink and got a quote within minutes and a text once my appt. was booked same day. Highly professional and be sure to ask for GERT he is Amazing and super fair. He was professional, super fair and on time which I appreciated. He fixed my drain in under 15 min and didn't even charge me since the job was so simple. Talk about GREAT Customer service. Has the job been bigger he would have given me an estimate first but said if its a quick fix, he'd do it for FREE and he did. True to his word. I will ONLY use this Plumbing service going forward. And I HIGHLY recommend Gert as a plumber. Great work and very HAPPY with my service today.

Henry G.

02/05/2021 12:00:00 SA

Bell Plumbing did I great job and I highly recommend them for any plumbing work.
I called them early one week day morning and the immediately sent out a plumber who was courteous and knowledgeable. I had a jammed disposal and a dishwasher that continually over flowed. The plumber quickly and efficiently had the disposal working again. More impressive, our dishwasher had been worked on by several other plumber, none of them fixed the overflow issue. The Bell plumber quickly saw the issue, two hoses had been incorrectly installed. He corrected the problem and we have not had problems with the dishwasher. Again, excellent service.

Lisa L.

7/26/2010

Bell Plumbing is my go-to plumber. I call them for little things like clogged sinks and for big things like unexplained water seeping up in the yard. They are always on-time for their stated appointment window and they always clearly explain what is going on and what work they need to do. Even when the work is a pain in the neck, they're cheerful and professional. Best of all, they make an effort to be clean and tidy while they are working, so I'm never stuck wiping up grease marks or water after they leave.

Joey C.

7/20/2018

My parents needed emergency plumbing done, and bell plumbing was able to help in an efficient rate! We're gonna always use bell plumbing!!!!

Duncan H.

04/09/2020 12:00:00 SA

Great response times, good communication skills, our plumbing emergency was handled quickly and cleanly. Shout out to Mike Castle for being professional, personable, and highly competent. Thanks Bell Plumbing, hope to now call you again soon but you're the first on the list at this point.

Brandy W.

04/06/2023 12:00:00 SA

This week, Bell Plumbing came out to my house, and Freddy was able to quickly diagnose a mystery leak and quickly fix the problem seamlessly and professionally. I don't write many reviews, but this level of expertise and experience inspired me to do so. Thanks again. Hopefully, I don't need to call again, but I will only call Bell Plumbing and request Freddy!!!!!

Madison P.

06/07/2023 12:00:00 SA

The plumber my friend got today was so hot so this business hires very good looking people, I would recommend. I honestly break my pipes in hopes of him coming to my house.

YY H.

7/20/2018

Bell Plumbing is so awesome!

First of all, I love their appointment system: they give you some background info on who is coming, and share the map so you know exactly when they will reach (if there's traffic).

Secondly, Bell Plumbing gave the best quote out of the 3 companies I asked for (San Mateo Sewer Assistance Program requires 3 quotes). They were very professional and super helpful when we applied to the program.

We were on vacation when they did the work and they gave us daily update on what's going on and when we were back, all the projects were completely finished in perfection :)

Highly recommend Bell Plumbing and indeed these folks are the best!

Alexia T.

5/20/2023

First time calling a plumber to help with a jammed kitchen disposal and leaking sink. So happy with the service I received with Jacob from Bell Plumbing. I was able to get an appointment very quickly that fit with my schedule. Jacob came within the specified time window. He had his own booties and kept things clean while working. He quickly assessed the situation and presented my options without making me feel like I was pressured towards a specific service. He was very quick to fix things and answered all my questions. Pricing seemed reasonable. I'm very happy with my experience and will use them again if I ever need servicing in the future!

Ellen L.

02/08/2019 12:00:00 SA

I had a few specialized issues, and it was easy to make an appointment. The technician, Mike, showed up exactly when he said he would. Very experienced, professional, and gave me great advice. Cleared my drain in a matter of seconds. Highly recommended, thank you.

D L.

9/25/2018

After getting a new water heater and recirculating pump installed, my bathroom faucet slowed to a trickle, but the person who did the installation refused to take responsibility. I had to call three different plumbing companies to look at the problem. The first plumber saw the job, and was afraid he would damage the faucet while trying to fix it. He suggested that I buy a whole new faucet. The second plumber didn't want to give me a free estimate, and asked me to buy the part I may need before coming to fix the faucet.

Finally, Gert from Bell Plumbing came during the agreed time. He told me before he started working on the faucet that it was either an easy fix or an expensive repair or replacement. He took the faucet apart, carefully cleaned the valve restrictor, and reinstalled it, all in 15 minutes. The water was flowing again! I asked him what I owed him, but he refused to take payment for the easy fix. This is a clear example of how a company focuses on providing excellent service and building customer relationships. I will definitely call Bell Plumbing again for any future plumbing needs!

Gabriella L.

04/08/2023 12:00:00 SA

Could not recommend this business enough. They go above and beyond to get things fixed fast and efficiently all while making you feel like family and not just another paycheck. They truly care. My experience was with Chris specifically but I would confidently attribute it to the whole business. Will be a customer for life.

Stephanie S.

07/11/2023 12:00:00 SA

From the ease of their website to book a consult, their super communicative and polite dispatch, to the actual rockstar of a technician, Jakob, I was super impressed with Bell Plumbing. I received quotes for every job discussed as soon as Jakob was finished at the property (no waiting around for days wondering if it the issue will cost an arm and a leg!) and he called and texted to explain everything in detail. I am so happy with Bell Plumbing and will definitely be using them again!

Marcine J.

7/24/2018

I have to say that my experience with Bell Plumbing was one of the best I've had with any service provider. Yesterday, I requested a quote from a few plumbers via Yelp. Hilda from Bell was the first to reach out; she emailed and called me within a few minutes. Hilda was super friendly and efficient and set me up with a 2-hour window for an appointment with one of their plumbers the next morning (which is today). I got a text this morning with a bio and photo of our plumber, Gert, as well as his ETA and map tracking link. This was a really nice touch--you're inviting an unknown person into your home, seeing their photo and knowing a little about them before they show up is great. Gert was on time, extremely nice, very knowledgeable, and worked efficiently to clear out our drains quickly. I was super impressed with the whole experience. Thanks, Bell! We will definitely call you the next time we need a plumber.

karena d.

6/14/2017

Honest, quick response, very professional. They came out for an estimate and gave me some advice that ended up fixing the issue itself. While I didn't need them this time, I would totally use them in the future because I can tell I can trust them.

Kari N.

06/07/2023 12:00:00 SA

Jakob was so kind, patient and helpful when we had a broken shower handle emergency at 6pm. He generously stayed after hours (until 7:30) to complete the shower job -- and he even fixed our slow toilet, too. Thank you, Jakob, and Bell Plumbing!

Sue B.

05/07/2019 12:00:00 SA

I got 3 quotes to install a whole house filter and reverse osmosis filter in my house. Gert and Bell Plumbing came back with the best quote and Gert was very thorough in his plan. Gert arrived on time and did an excellent job installing the whole house filter first. He also showed us how it was connected and how to change the filters. He then installed the reverse osmosis filter under the sink and made sure there were no leaks. It took a few tries. He gave great pointers for changing those filters and what to do if going on vacation to avoid common water leak issues with the reverse osmosis filter. I waited a week before submitting the review to make sure everything is working well. I'd definitely will use Bell Plumbing again and - especially Gert.

Matthew L.

12/08/2020 12:00:00 SA

Great service! They were able to satisfy a custom request.

Woody S.

12/20/2018

Dan from Bell came over to help me with my tankless water heater -- great guy, great service, exceeded my expectations. Will definitely be working with Bell again.

BTW, I was pleasantly surprised to receive a text message right before Dan arrived letting me know he was arriving. In it I got a photo of Dan (nice for verification, especially given all the scams being run right now), alongside some background info and his interests -- a really nice touch.

SueandGary W.

01/08/2019 12:00:00 SA

This was my first experience with Bell Plumbing and it was wonderful. I called them Monday morning and they were out to my place within one hour. They text you the name of the technician & his picture. The first visit is free with a quote given for the job. I had a clog somewhere in my kitchen faucet & he found it within minutes. Needless to say I will be using them for any future plumbing problem.

Michael P.

3/13/2018

I had to have some major plumbing done in our front yard. (Connection to the lateral). Bell was very responsive when it came to the work being done. The team was sharp and knowledgeable. Admittedly, they are a bit pricier than some other plumbing companies but I knew the job would get done right the first time and I was willing to pay that slight extra-maybe 5-10%-to have a professional job done. They also left the job neat and clean. I have used the numerous times with the same good results. A plumbing company with using.

Doan L.

11/08/2016 12:00:00 SA

Update: Bell Plumbing sent over a guy from Smelly Mel's Plumbing probably because they were booked and I needed immediate assistance. The guy charged me $485 for snaking of cable (with easy access from washout in front of the house) and convinced me to do washout with water jetter for additional $200. He was using billing invoice from Bell's Plumbing, told me to make check to Bell's Plumbing to told me pricing was based on Bell Plumbing. When I looked online and called around some bay area plumbing places I got a quote of $175-300 for passing cable with easy access and some places stated I didn't need washout with water jetter. I felt I was overcharged. I called Bell Plumbing and complained. Within a few hours the owner Greg showed up to my place to discuss my concerns and inspected the pipes with video camera for free to make sure the pipes were cleaned out well. Last of all he was willing to credit me back $300 dollars so that I felt I got a fair price for the work.

Thank you Greg for making things right. It's so important to have a plumbing company that you feel is trustworthy and does fair business practices.

Bill W.

1/24/2013

Greg D at Bell Plumbing is as good as it gets. He comes when he says he will, he fixes what needs fixing, he does it on time and under budget. This guy goes the extra mile to do the work that needs to be done, even if it wasn't what you called him out for. Everything is explained and all questions are answered before they start the job. They come back out if I have any further questions, and they let me know what they were doing and why. I refer anyone I know to them.

C A.

02/08/2019 12:00:00 SA

Gert and the Bell Plumbing team rescued me yesterday.

At 11:30am on a frigid Thursday, PG&E turned off my gas due to a fireplace valve leak and said no gas for you until fixed, which meant no heat, hot water, fireplace, or stove, too.

Of course we're in the midst of a wtf, it's snowing in San Francisco cold snap, so I frantically start calling companies and most tell me they're unavailable until the next afternoon at the earliest. I left a message with Bell and assumed I wouldn't hear back, but I got a call back 10 minutes later and there was a 3-5pm appointment. Hurrah!

Because it's the Bay Area, it was safe to assume the plumber wouldn't show until 5:15, yet at 2:45 I got a text announcing Gert was en route. (Along with his picture and a brief bio with his qualifications, which actually undersold him.) There was a route-tracker to see how far away he was, which was first time I've had the Instacart-delivery experience with a tradesperson and I'm spoiled forever.

Gert arrived at 3 on the dot and regretfully gave me the bad news I expected: the valve needed replacing and the wall needed to be opened up. Once he saw the mess inside, Gert apologized that he wouldn't be finish by the end of the day. (A typical story when repairing my condo, which appears to have been built by untrained, unethical chimpanzees.)

But less than 10 minutes later, Gert had a new idea to solve the mess and it would get the repair done that day. To say I was happy is an understatement. It was such a relief, I probably would have paid anything but the bid was not a gouge considering all factors and the rush job.

Beyond getting the job done as fast as humanly possible, Gert is a kind, intelligent person who cared so much about making things right, he asked me to txt him when PG&E returned.

Well, it took longer for PG&E to return than it took Gert to complete the repair, but everything checked out perfectly and I had the heat back on by 10pm. That's nothing short of a *miracle* on a freezing February day that every plumbing company and PG&E rep told me was a really, REALLY busy day. (Yeah, you could say that. It was the day after the huge explosion on Geary.)

TL;DR: I hope I don't have to use their services again soon, but I will be back when the need arises and I'll be asking for Gert. Thank you, Bell Plumbing!

Stacy L.

9/23/2018

Can't say enough about how great Bell Plumbing was in repairing our shower. They were on time, clean and incredibly professional. We will definitely be coming back for all our our plumbing needs. Highly recommend them for anyone in need of any plumbing service. Can't get any better service than Bell Plumbing.

Kevin O.

5/14/2023

Great service. We would recommend Bell Plumbing. Juan Rayas, the tech who fixed our issue was great. Again, excellent service and extremely happy with the results.

Michael W.

12/06/2018 12:00:00 SA

I had Gert from Bell plumbing replace two older toilets with new Toto's. He was very professional and did a great job.

Elizabeth C.

12/20/2019

We used Bell Plumbing today to fix our water heater. Bell Plumbing is professional, fast, and their service was outstanding. Dan was our technician. He was very knowledgeable and fast! We will always use them for our future plumbing. Thank you for being so helpful especially during the hectic holiday season.

Chris W.

02/10/2022 12:00:00 SA

Bell Plumbing deserves far more than 5 stars. Their customer service was extremely responsive and friendly. Made an appointment for Christmas Eve for a fridge water hookup. Gert arrived on time as promised! He was very friendly as well and very professional. Gert was very clean and neat and even wore shoe covers in the house. He clarified the work to be done and promptly fixed the issue. I knew I was in good hands from the start. Gert effortlessly finished the job in under five minutes!

It's hard to find this level of excellent and responsive service. I absolutely recommend Bell Plumbing and have recently called them again!

Keep up the fantastic work!

Yotto P.

04/11/2015 12:00:00 SA

Affordable, knowledgeable and responsive - bell plumbing is the best plumbing service in the Bay Area. They gave me quick estimate and did good quality replacement of our kitchen faucet and valve.

Very amazing service.
I will call bell plumbing again.

P K.

8/19/2017

Made an appointment and they gave me a window in which to expect a repairman to review the problem and give an appraisal. David arrived right on time. He took a look at our leaking sink, diagnosed the problem, and fixed it on the spot. I expected an after-the-fact bill of more than I wanted to pay. Instead, David asked only that I use Bell Plumbing for future plumbing needs. He can count on that! This is the kind of honest, professional business that the world needs and that I am proud to support! Thank you David and Bell Plumbing.

Ralph I.

5/23/2019

I had a jammed garbage disposal. We are house sitting for my daughter who is on vacation. I called Bell Plumbing late one Sunday evening and my call was answered very promptly by a real person. She took all my information, phone#, email, address , nature of problem etc. and said someone would call in the morning . Guess what... someone did. His name was Mike Castle. I then received an e mail showing me his picture and a brief Bio on him along with the time frame we had agreed too for him to come over. (Which was between 11:00- 11:30 am)

When Mike arrived I had already taken the disposal out trying to get it un jammed, without success.
Mike proceeded to use a special designed Allen Wrench to free up the Jam. Which he accomplished in a couple of minutes. I then re connected it and turned it on to make sure it worked. Which it did.

Now for the best part. When I asked Mike how much I owed him. He said there would be no charge. Just asked that I would provide a yelp review.. Ohhhh Mike also left me the tool he used to free up the Jam.

I cannot tell you how impressed I was with the overall quality of the customer service an professionalism of Mike Castle. I am from Atlanta Visiting and just wish we could find a plumbing service like Bell Plumbing there. I am sure they don't do all their plumbing repairs for nothing,But I know who my daughter will call next time she has plumbing problems.

Nathalie V.

8/16/2017

We called Bell Plumbing and David Semeniuc came to our home. He was on time and considerate, putting on his booties before stepping foot into the house. He was quick and professional, didn't even take 5 minutes to see what the problem was. Turns out it was just debris that was clogging the shower pressure. Still, he was kind and gracious. I will definitely be calling Bell Plumbing and asking for David for the next job I need done. He even gave me a $25 off coupon. Great job, David. Thank you Bell Plumbing!

Brian J.

3/14/2022

Ran into a bit of an emergency situation and had no hot water to the house on President's Day. I called a bunch of plumbing companies and it was a challenge getting anyone to come out. Bell answered the call, came out quickly and their technician Juan fixed the problem. Later on we experienced some water pressure issues and they sent him out again and he was able to troubleshoot the problem and fix it right away. They get five stars for their friendly call staff, Juan's expertise and coming out as they promised. I won't hesitate to use them again and recommend Bell to anyone with home plumbing issues.

Donna H.

02/07/2020 12:00:00 SA

Called about a couple of leaks in the house. They were prompt about responding and sending someone out to give an estimate. Turned out to be quick fixes and they didn't even charge for it. Will definitely look to them for future plumbing needs.

David D.

04/10/2021 12:00:00 SA

We used Bell Plumbing to install a water line to our refrigerator. They used a saddle valve which I later learned is a terrible choice. A year later when I asked them to come back to fix it they continued to maintain that this was an acceptable, working solution. Several months ago, as expected, it stopped working and started to leak. Thankfully I found a quality plumber to rip it out and create a quality connection that does not leak and works.

Goggle search saddle valve and see that this is an unacceptable solution. This is for lazy plumbers looking for a quick fix. Then realize this is the quality Bell didn't just give me, but stood by when I asked them to fix it.

Jason P.

9/28/2018

Gert showed up right on time. He fixed the problem in about 15 minutes without making a mess. Prior to retaining Gert's services two handymen said they didn't know what to do and turned down the job.

Rick H.

10/10/2019 12:00:00 SA

I wanted work done quickly and they dispatched a plumber (non-emergency) within a couple of days. Plumber came and installed the new kitchen faucet. We had a small problem where he installed the hot water backwards. I spoke with the owner and they dispatched another plumber right away and fixed it.

Gerhard A L.

11/10/2022 12:00:00 SA

We appreciate this family business and the excellent work of Jakob and Leilani. They are reliable, friendly and helpful.
What a great team!

Cecile R.

10/21/2020

The company is fast and responsive I booked an appointment online the night before and a technician was at my home by 2pm the next day. Text messages were sent throughout the day indicating who would be onsite along with their photo. COVID precautions were communicated prior to the tech arriving. The tech Gert V. And his assistant Juan were polite and courteous when entering my home. Gert listened, assessed and gave me a quote. He made recommendations for future.
I was happy to have Bell Plumbing take care of my issue by replacing the old kitchen ptrap. Easy, no hassles.
I will look to use their service in the future!

andy w.

7/29/2020

I recently had a leak from the water main in front of the garage. Looked on Yelp for plumber and called Bell Plumbing based on their great review. The free quote was easy and the guys were super professional and friendly. The job was done in a day and total cost was same as estimated quote. The guys cleaned everything up and followed up to make sure we were happy with the work.

Because if their great work, we also asked Bell for a quote to replace all the pipes underneath the house due to shower drain being backed up and the pipes were original pipes from the 1950s. Once again great job by the crew. On time and under the estimated cost, we could not be happier.

Two thumbs up for Bell Plumbing as well as Chris and Craig.

Isahak E.

2/16/2018

Over the many years of using Bell Plumbing for our plumbing needs.I have to say this is a great company. They are well established, fast response and excellent workmanship. I will highly recommend this company to friends and family

Sean E.

01/09/2011 12:00:00 SA

They rebuilt a toilet (that means they replaced the non-porcelain parts in the tank) here a couple of years ago. The metal parts they used rusted and disintegrated in the tank. Never again.

Haijun C.

1/23/2022

We've been using bell plumbing for a few times now, all their technicians are very professional, well equipped, they will make sure the issues are resolved.

Venus L.

1/28/2019

So awesome. Their staff alone deserves 5 stars.

I had a toilet issue at work and was told to get a plumber in ASAP so I messaged a couple companies on Yelp and Bell plumbing was the first one to get back to me.

One reason why I went with them was because of their free estimate. Anything that cost money needs to get approval first at the office so with their free estimate offer, I was alright to invite them in to check the issue.

A coworker told me on Friday that the lever was no longer working on the toilet and that it didn't flush. Unfortunately, by the time I was told and contacted it was pass 5pm so it became an issue for Monday instead.

Come Monday morning, I called and they were able to send a technician in around 2pm so I jumped at that chance. Got a call a few minutes later and was told the plumber got done early and can come in around 11:30am instead. SCORE. SEND THEM OVER NOW.

What I like most about Bell Plumbing is they send you a photo of your plumber + hobbies so you know who you're expecting. At the office it's not really a concern who comes in or out, but I know if this was a home call then I would feel super safe. Bonus: even got a tracker so you're able to see where they're at at all times.

Our plumber was Dan who was super fast and professional. He assessed the toilet and actually came back and told me nothing was wrong with it. I told him what led me to contacting their company so he went back and did another look around, told me it was a great system, and if anything does happen then I can call them back.

Overall, no damage, no money spent, but I know if I ever have an issue then I'm definitely calling Bell Plumbing ASAP.

By the way, the coworker who cried wolf? Went to him, gave him my stank face, and told him he lied. Haha

Edward L.

9/15/2017

Same day appointment - was a bit late, but did communicate. Friendly and professional. Helpful and quick. Fair pricing. Will use again when needed. Thank you!

Bob H.

5/13/2019

First of all, they were very responsive when I called and scheduled an appointment for me the same day.
Second, the guy (Mike) showed up on time!!!!
Third, he explained what the problem was and then proceeded to make a few adjustments and just like that, the problem was solved.
When I asked how much I owed them, he told me that it was so minor they would not charge me.
Now how can you top that???

Henry N.

5/19/2023

Bell Plumbing is absolutely awesome. If I could give more stars, I would.
I've had a leaking shower drain for years now and I finally decided to fix it.
I put out a quote and Leilani from Bell Plumbing reached out to me not too long after. They were able to send out one of their plumbers, Juan R., for a free estimate.

Juan was very professional and friendly. He was able to provide me an estimate, which was almost $1,000 less than a competitor. Needless to say, I decided to go with Juan and Bell Plumbing. We set up the schedule a few days after the estimate.

Juan and his team returned on the day of the appointment--on time and ready to go. Because of the drain location, Juan had another senior plumber, Freddy, to overlook the process. Things could not have gone any smoother--the pipes were replaced and the new drain was tested for leaks multiple times. The work was done flawlessly. Moreover, they even helped clean up any small debris left from the work--I think my area was cleaner after they left!

Juan and his team is the epitome of a successful business--the friendliness and courtesy to a customer, their knowledge and mastery of their profession, and pricing. Juan even found a few extra bills stuck together while counting my payment. It's difficult to find honest people these days, but Juan and everyone at Bell Pluming is the best.

Also a shout out to Karla for giving me the link to write this review.

Bell Plumbing, thank you so very much! Next time an issue comes up, you guys will be who I rely on. Thank you again!

Michael L.

2/16/2022

I have used Bell Plumbing several times for homes I am preparing for sale and my personal home. They are responsive and keep me informed about when they will arrive. I have found the quality of their work to be excellent and reasonable.

Mick R.

12/30/2017

I can't say enough good things about Mike from Bell Plumbing. He was right on time and knew exactly how to fix my leaking sink. He was nice enough to explain what was wrong in detail and also show me some trouble shooting tricks. If you want an honest, helpful service, I'd recommend calling Bell.

Kevin B.

01/01/2022 12:00:00 SA

This was a fantastic customer service experience, I haven't had that kind of stellar service in years. I submitted an online request late Saturday evening. They actually called me Sunday morning. Who does that? These days you're lucky to even get a call back. They scheduled for Gert, an incredibly knowledgeable and professional tech to come out. He showed up exactly on time, diagnosed the issue, and assured me we could resolve the issue. BTW, it was an issue caused by lousy parts and even worse service by Roto Rooter. The office called me and again scheduled a service call for the next day after Gert got the parts. Again, he was exactly on time! These folks are really good! He fixed the issue and I could not be happier. Bell Plumbing did everything they said they would and were on time every step of the way. I can't say enough good things about how they run their business, they totally care and it shows. Best customer experience I've had in years, I would never go anyplace else. Bell Plumbing and Gert, thank you and you ROCK!!

Jme M.

01/03/2017 12:00:00 SA

Nothing but great things to say about Bell Plumbing! My kitchen sink was backed up, and I couldn't be happier to have Bell Plumbing fix the problem. From the start, I experienced great customer service and communication. My plumber arrived on time, and was very professional from start to finish! Thank you everyone at Bell Plumbing, I will definitely use you for all my future plumbing needs!

Michael M.

8/20/2021

Gert, along with Juan, installed a descaler onto our tankless, so no more filters needed! With the new larger gas line feed, the hot water now has less fluctuation with the cold h2o and Gert will return to flush out our tank next year!
He also saved us potentially thousands from fraudulent competitor leak repair/maintenance claims reportedly in our crawlspace.

Ruoying H.

8/21/2019

Dan Doe is great. Fixed my faucet in a few minutes and no charge for the small problem. I really appreciate that he could come quick and is very professional

B H.

11/27/2017

Great experience. Setting up the appointment was quick and easy. The plumber arrived in the designated window and took care of my problem. I would use them again the next time I have a plumbing issue.

Edward T.

02/05/2010 12:00:00 SA

Called them at about noon and asked if it was possible for them to come before days end. Simple job needed.

They gave me a 2 hour window for later in the afternoon.

They never showed up.

They never called.

Lame.

C B.

9/28/2018

Gert is a gem! Bell Plumbing communicated with me every step of the way. Gert arrived timely, worked quickly and efficiently. He made sure everything was taken care of and we now have a new faucet replacing the old leaky one and new shower/tub fixtures that were near to crumbling. Confident in our finished product to last for years to come. Thanks Gert for taking good care of us.

U L.

01/10/2020 12:00:00 SA

I called multiple plumbing companies from Yelp and Bell was the first one to respond. They were also the one to be able to send someone to me the fastest. The others either didn't respond and/or responded too late.

The technician showed up in a very timely manner and I was sent a link with a photo of the tech that's coming and a small bio of him, which I thought was neat. I was also able to track where the technician was and get GPS updates on his location and arrival. The customer service representative I spoke with over the phone was courteous and helpful. These small things matter and I could tell this company one step above others.

The technician showed up and even took off his shoes before entering my house. I didn't tell him at the time, but I appreciate him doing this. He was quick to diagnose my problem and fixed the issue without charge. I was even given the small tool that he used to fix my problem for free!

The technician did not tried to upsell or trick me into fixing anything more than what I needed. He was honest and professional. These attributes are often not found in companies these days.

I will no doubt call this company again for my future repair needs. I will make sure my friends and family does the same.

Thank you, Bell Plumbing.

Kelly F.

3/22/2021

Their work was fantastic, effective, and fast. Their communication is extremely clear; their quote explained exactly what had been communicated to me (a plumbing novice) in a way I could easily understand. Moreover, every person we interacted with was genuinely kind. In particular, Chris was so knowledgable, skilled, and truly kind. Work 10/10 Customer Service 11/10.

Background on this review:
My husband and I just bought our first home and were about to move in and found the sewer line was blocked. No plumbing. We had another company come out to fix it and could not so they recommended Bell. Bell scheduled with us right away and when they had an opening in their scheduled came even EARLIER.

I am 6 months pregnant and moved in with no plumbing (which was unideal) and they made it a priority to come and do the work (which was significant and required excavation) right away so we could have a working plumbing.

Sue C.

3/31/2018

We had a leak in the master bathroom that caused the water to drip down to the ceiling below. I requested a quote through yelp and got a message within 10 minutes to call the office. Hilda who answered the phone was very professional, explaining the pricing and service. The appointment was a two hour window (1-3 pm) so I asked her to text me when the techs are on their way so I can run errands without being stuck waiting during the timeframe. The text came shortly after 1 pm and David came within 20 minutes. He was very courteous and thorough; explained and showed me what he had done and gave me additional tips on how to proceed with the ceiling. We will definitely call them again for any plumbing trouble.

JP S.

8/28/2017

Cody and Mike from Bell Plumbing came out to our house for the second time and scoped and unblocked our plumbing free of charge. This business understood the value of happy customers and went out of their way to ensure we were serviced and satisfied within a few hours of calling them. This was a second visit for Bell and our plumbing was backed up again after only 3 months. I wanted help trying to identify the problem with a camera this time so we could see what was causing the issue in such a short time span. The Bell Plumbing guys came out with the camera and told me the truth and said our plumbing looked good and identified where the spot where the backup took place. Most likely issue was my kids putting too much TP down the toilet. The team could have charged me again for clearing my blockage but did not and they have now won a customer for life. Great job and thank you for your quick response and help with my plumbing problems.

john c.

01/03/2018 12:00:00 SA

Greg was very knowledgeable and super helpful and resolved my toilet pipe issue right away. Smooth and painless!

Kenya D.

12/25/2011

Have used them three times int he past year - while the first two visits seemed expensive (jobs were bigger than they appeared and one required re-tiling part of the bath) on the third trip I was treated to a very reasonable charge - I just needed one small item replaced but the technicain basically replaced everything under the sink and only charged us the minimum visit fee.

Melissa C.

04/06/2023 12:00:00 SA

I've used Bell Plumbing several times over the years and they are always quick to respond and provide wonderful service. We first hired them to install our tankless water heater when we purchased our home several years ago after comparing several plumbers in the area. They also offered great suggestions on repairs needed throughout, came through with referrals for larger jobs, and provided honest advice and feedback to our plumbing questions. Recently, Juan came out for regular maintenance of our tankless water heater.

We noticed some dripping from a toilet pipe a few days ago. With no luck fixing it on our own, I called today and they were able to send Jakob and Freddy out the same day to diagnose and fix the problem. They showed up with their own booties and were courteous and quick to provide a solution. I've recommended Bell Plumbing to others many times over the years and every time they come out, I'm continually impressed with the service each one of their technicians provides.

Robere B.

11/27/2019

My tech was Gert. Wonderful guy who happens to do excellent, extremely detailed and careful work. I made use of their services twice in one month and one of the jobs was quite a lot of work. Very happy customer here and I would recommend without hesitation. Note: not the cheapest but fair and the quality of the work done is worth what might be a minor premium.

Jason S.

3/26/2023

Thank you Bell plumbing . Greg and Freddy saved the day . They have made a bad situation manageable and seamless . If your sewer line fails you call the experts . Thank you again for all your help guys !!!!

Tammy L.

11/12/2018 12:00:00 SA

My Name is Tammy Lau. Recently the water heater in my Buddha Temple broke down. I called the Bell Plumbing in San Carlos and had a wonderful experience during the whole process.
1) They (Jackie , Yolanda ) answered the call with such delight.
2) They sent the technician over right away for FREE ESTIMATE.
3) They texted me regards the technician's background and even with his hobbies.
4) Dan Boe - The technician is not only very knowledgeable and professional but also friendly, kind and helpful. He answered all our questions patiently and gave us several suggestions. We felt so bad that we showed up late after he done the job, but he remained calm and respectful.
Over all, this is the company that you can trust and rely on. Thank you very much Bell Plumbing in San Carlos. Two thumbs up.

Chih-Po W.

07/11/2023 12:00:00 SA

If I could give Bell Plumbing 6 stars, I would. I wholeheartedly recommend them.

To cut a long story short - they spent three days with me, troubleshooting what ultimately turned out to be a PG&E issue. They traced the problem from the water heater they had installed, to my (ancient) earthquake gas valve, and then to the gas meter, which was the actual problem. Bell's excellent crew members, Jakob and Chris, made multiple visits, attempting various solutions to assist me. Greg was on the phone with me on Sunday to help restore the gas supply. Throughout the entire ordeal, Bell maintained professionalism, responsiveness, and courtesy.

And here's the best part. After dedicating all this time to a PG&E problem, Greg simply said, What an adventure! I am just glad you have the gas back on. What an awesome guy! Bell has something great going on.

6 stars!

Mark N.

10/01/2018 12:00:00 SA

Had a follow-up issue and, again, Bell Plumbing sent out Dan within hours to fix the pipe quickly. Very knowledgable and very pleasant. I can't say enough good things about the company and their plumbers. Very satisfied with their service.

Devin N.

05/09/2022 12:00:00 SA

Our shower drain was clogged, and another plumbing company couldn't fix it with a drain snake. I called Bell, and Jakob came out within the hour. The fix turned out to be complicated, but Jakob stayed until he figured it out. He cleaned up after himself, and our shower drain works perfectly again. We will definitely call Bell first next time we have a plumbing issue!

Linda K.

6/13/2018

Bell Plumbing was great. Easy to schedule an appt, confirmed time and showed up on time. Mike was very professional. He went out of his way to figure out water leak problem and suggest solutions. I definitely recommend them.

Dennis R.

3/16/2018

I had an issue with a leak in my faucet. I called to see if they had an appointment the same day and luckily they had availability in the afternoon. Mike came out and had the issue fixed in 15 minutes. I would certainly use them again.

Chad R.

04/06/2023 12:00:00 SA

I just bought a new house, and my kitchen drain was apparently badly clogged, which led to draining into my laundry sink causing a very bad odor. They cleared the blockage and even ran a camera to show that I'm actually in need of a replacement.

Thank you so much to Freddy for all this hard work and helping buy some time here. I will definitely be in touch again soon.

Javier L.

3/30/2019

I've got a party at my house and I was desperate for someone to fix my clogged toilet. Called Bell early morning, they said they'd be here between 12-2. Got here at 1 and fixed the problem in no time. Gert was very friendly and knew exactly what he was doing. Thanks guys for quick and efficient service. Hopefully I never have to need a plumber again but if I do, I'm calling them.

Madeline G.

5/16/2020

Just an update to say that Greg continues to be there for us when we've needed him! He is thorough, efficient and definitely knows his stuff. It's comforting to know that we have someone on our side who always goes above and beyond to take care of us. We are so grateful and can't thank him enough!

Mark M.

04/08/2023 12:00:00 SA

Chris saved the day! I had a big plumbing project this weekend, called a bunch of plumbers and Bell plumbing was the first to respond and they ended up being the best price too. There ultimately was more work than we expected but Chris stayed overtime to help make sure everything was finished before he left. Huge thanks to the Bell Plumbing team!!

Fancy S.

12/22/2017

Called them to schedule a faucet replacement ($385) and they showed up within 1 hr after calling. Although their going rate was a bit much for me I was desperate and couldn't call for another quote. Plumber that came probably knew that. But what can I do. Business is business. He was professional when I met him. The job took 2 hours tops. He had to come back because he accidentally screwed back the pipes trapping the spray hose in between the pipes under the sink. When I went to use the faucet spray on the sink it was short and jammed. I called the office and they quickly connected me to the plumber and he returned and fixed the issue. Overall the job quality was good and would call again in the future after doing research.

I will update my review once the job reaches 90 days.

Caeli P.

4/24/2017

Our toilets were clogged and we need plumbing help ASAP. We contacted a few companies, including Bell plumbing and Bell was able to come out same day (thank goodness). When Bell came out they camera'd our line for free, were able to diagnose the problem (roots in the line) and gave a reasonable quote. We received pricing from other companies but Bell was by far the best pricing. They also went above and beyond and came out to inspect the project first so their pricing was accurate. I definitely appreciated not having any surprises once they started the job. They used a system called pipe bursting which it was less invasive and we were able to keep our garden because of it (I would have been devastated to lose my tomatoes!). I really appreciated their professionalism in a stressful situation and thought their end work was superb. Their receptionist kept me updated on everything and was easy to communicate with as well as. Additionally, Greg the owner of the company, was very hands-on I really feel we got the best deal and final outcome. We loved working with Bell Plumbing and highly recommend them for future plumbing jobs and emergencies.

Adriana R.

04/04/2023 12:00:00 SA

Big thank you to Bell Plumbing for their amazing work! Juan and Freddy were very professional and knowledgeable. They were very honest and upfront.

I recommend them to all my friends & family! You can really count on these guys to get the job done right

LInda T.

1/18/2019

Bell Plumbing, Outstanding, 5 Stars all the Way!
From Meghan, Greg, Cory and to the entire staff, thank you so very much for helping us through two major projects which were back to back.
We sincerely appreciate your professional and working with such a knowledgeable team. Bell Plumbing ranks number # 1 in our minds and will be our go to plumbing company when experts are required for the job.
Thank you everyone!

Ana S.

05/04/2023 12:00:00 SA

Freddy was incredible (thank you!)! Very professional/friendly, really quick to fix the issue, and explained what was happening in a clear way to help prevent future issues. I felt like he really cared about helping. Great communication when scheduling. Highly recommend!

Nada T.

05/11/2018 12:00:00 SA

We had them in, and had an immediate estimate presented (via email). Adding in to what another contractor will have to do with this job as follow up, we need to postpone for now.
But.....for now, let me say...
Gert (plumber sent) was amazingly friendly, knowledgeable, extremely polite and professional. I was called earlier in the morning to be told of an earlier in the day opening, would I like that? Always a nice option to receive!
The customer service as well, whether email, phone, and even text, is top notch. Very timely with responses, if not almost immediate. Very pleasant to speak with.

They all apparently are happy and take pride in their positions with Bell Plumbing! They will be our company when we are ready to proceed!

John S.

11/06/2008 12:00:00 SA

I had a clogged drain. These guys arrived on time with everything they needed, and even came back the next day to do a free video exam of my drain line. Great attitude, they got the job done quickly and expertly, and added extra value at no charge. How can you beat that?

Adrien B.

06/03/2020 12:00:00 SA

Wonderful experience! We had an issue with our sink in our bathroom, and David was able to fix our issue in less than 30 minutes! He was efficient, knowledgable, friendly, and just incredible service! Highly recommend if you have plumbing issues!

Christine S.

01/07/2020 12:00:00 SA

First, Gert is awesome! He's personable, knowledgeable and gets it done right, fast! Bell Plumbing will definitely be my go to plumbing repair company moving forward.

Suzanne H.

07/11/2022 12:00:00 SA

A big shout out to Bell Plumbing today. Thank you to Juan and his coworker on their prompt and amazing help fixing my disposal. They were professional, helpful, and kind. Quick and easy to work with. Excellent communication. Thank you Juan!!!

Charlton Y.

11/08/2018 12:00:00 SA

Gert is a true professional. He's friendly, knowledgable, efficient, honest, and an all around reliable person and plumber. Would go with Bell Plumbing simply because Gert is doing the work.

Diane L.

8/17/2023

We were able to get service right away for our water leak in the kitchen. I'll spare the details and just say Jakob went under our house and fixed the problem very quickly. We were so happy. If we have any other issues, we are, for sure, going to call Bell Plumbing again. I have no idea what is pricey and what is not when it comes to plumbing, but I feel the price was fair, especially for how quickly Jakob came out and that he had to go under the house. Thank you, Bell Plumbing.

John S.

9/15/2021

Bell Plumbing was really prompt and did an excellent job. I am particularly happy with professionalism and care demonstrated by Bell's guy, Manny, in repairing our sump pump and then suggesting a fix for a faulty lid. Bravo!

Michael L.

06/12/2017 12:00:00 SA

I was blown away at the service call I received from Andrew Clark at Bell Plumbing. The pilot light on my hot water heater wouldn't stay lit. Andrew went through the pilot lighting procedure and explained that the problem was with something called a Thermopile. Then he asked me when I had bought and had the unit installed. On hearing that it was less than a year, he explained it was probably still under parts-&-labor warranty. He said I could pay him to fix it right away, but he recommended I exercise my warranty and get it done for free. I thanked him for his honesty and asked how much I owed him for the service call. No charge, he said. WHAT? Every other plumber I've ever contacted has always warned me that there would be a charge just to show up at my house. I was amazed at his honest recommendation about what I should do (which meant no labor charge for him) and his refusal to even accept a tip for his visit. As a result of this great service, from now on I will ALWAYS call Bell Plumbing first when I have a plumbing problem. As far as I'm concerned, this is as good as it gets.

Liz M.

3/26/2017

The service guy was very good and knew what it was right away. A big pipe busted upstairs and water was coming down my bathroom ceiling. He covered it until he could fix it the next day. I would use them again in a minute

John M.

05/12/2010 12:00:00 SA

We have used Bell plumbing many times for a few years - always with great results and very prompt service. Greg is awesome and he hires the best guys.

The first time was when we had an emergency with a busted water tank... on New year's day, no less! They replaced it quickly and had us back up and running in no time. Then there was the shower that needed to be replaced. And the backed up drain. Each time, they were fixed promptly and expertly with no needed return service.

We would vouch for their service and recommend them to anyone.

Tricia M.

04/05/2023 12:00:00 SA

We had identified a leak in our hot water heater, and Juan and Miquel did a thorough job of not only fixing it, but running their own due diligence/assessment to ensure that was indeed the problem. Replacement parts were on hand in the truck, so there was no dreaded delays.

Thank you!

Greg F.

05/11/2023 12:00:00 SA

Freddy was extremely friendly and professional. He fixed my problem and told me how to avoid it in the future. Very satisfied

Jim W.

12/16/2019

We had an ongoing issue that was temporarily fixed by other plumbers in the past but the problem kept reoccurring. Greg with Bell Plumbing was one of the plumbers I called to try to determine how best to permanently fix the issue. He is very knowledgeable and came up with an innovative solution that I believe will be a great long term fix. Greg's crew was very professional and completed their work with minimal disruption to the sewer service. I highly recommend Bell Plumbing.

Fabrizia S.

8/17/2023

Jakob and Carla provided exceptional customer service. They wweee both very professional and courteous

My tenant needed to leave earlier and Carla was able to accommodate her And Jakob even showed up at an earlier time and It was a quick fix . I highly recommend their services . Thank you Fabrizia

Scott S.

3/22/2019

The process of working with Bell was perfection from start to finish. The customer service on the front end to the update text messages regarding timing and tracking the technician to Gert's efficient and professional approach on the back end. Gert took care of the clog and spent the extra 5 minutes to make sure everything was perfect, which I certainly appreciated. We will be using Bell again and referring others as well!

E. G.

10/17/2013

We had a previous problem and wrote a review which we have subsequently removed. The reason is that we spoke with management at Bell and are totally satisfied that the issue we had with them is resolved. The Manager was very sincere and forthright about wanting to fix the issue and he did so to our satisfaction. We would definitely call Bell again for our plumbing needs. Their customer service is excellent. Our neighbors told us about Bell, initially, as they have always been pleased with their service.

Daniel P.

05/02/2018 12:00:00 SA

Beware of this company --- it had good reviews on Yelp --- but their estimate for repair work for replacing a shower lever was crazy..

This is absolutely an outrageous estimate ---- $550.00 to replace a shower on/off device ---- I intend to bring this to the attention of BBB, Channel 7, Channel 2 Investigates, NBC News Bay Area Investigative Team ---- $555.00 for 1 hour's work --- this is insane and the public should be aware of your business practices. In addition, I will contact Consumer Affairs, State of California, Sacramento Headquarters.....

Daniel

P.S. I found another reliable company who completed the entire job for $275.00.

Emily H.

05/06/2016 12:00:00 SA

We have had Bell Plumbing out twice to look at things/provide estimates and we have not spent a penny with them yet. They are so honest about what you really need and what you don't. Great service and very honest. They will be the first people we call every time from now on!

Dan D.

12/12/2018 12:00:00 SA

Gert was on time and professional. I have used Bell plumbing several times and all of the employees have been great.

Big A.

9/24/2021

Gert was amazing. I contacted contractors to install a shutoff valve on yelp. I got 20 plus responses. One was from Bell Plumbing. Pricing was a bit confusing. 3 companies gave 3 diffrent pricing. For some reason me and my wife trusted Gert based on his explanation and his plan of action how he's gonna do it.

I did not respond to a higher priced bid, nor a lower price than Bell's. I can tell the lower bid was for a Micky Mous job. And the higher was exaggerated explaning that 3 year guarantee played a role in the price.

In any case, the job was completed today exactly as he told us he would. I am impressed and will be calling Bell's and ask for Gert Visser every time I need a plumbing job. Thank you Gert, you make Bell's plumbing look good with your integrity, professionalism, and, basically, excellent workmanship. I have a new friend in the plumbing bussiness: excellent customer service that deserves a 10 stars.

Lexis L.

08/03/2016 12:00:00 SA

Honest, efficient, prompt, courteous and exceptional service sums up Andrew Clark and Greg Dixon (owner) of Bell Plumbing. I've used Bell on numerous occasions and I wouldn't consider anyone else. I have recommended Andrew to others and they have been very pleased with him as well. I highly recommend Andrew and Greg (Bell).

Tori A.

04/08/2023 12:00:00 SA

Can't thank Bell Plumbing enough for helping us at our home in San Carlos! Bell Plumbing has always been our go to call for plumbing issues over the years but Chris really came through for us this week! They are super responsive, came right out and their prices were more than fair. I can always count on them to be completely professional, reliable and truly know what they're doing! Thank you Bell Plumbing and thank you Chris!

Stef M.

10/23/2014

I've used them twice. Once was for an emergency weekend water heater repair. They came out the same day although several other emergency plumbers I called weren't available. Another time they came out the same weekday for a busted drain pipe. In both cases they arrived more or less within the promised 2-hour window. In both cases they fixed the problem quickly and efficiently. Their services are on the expensive side but not unreasonable.

Kevin C.

4/20/2017

I've called Bell Plumbing twice in the past year. The first for a new water heater and the second for a toilet repair. Both times were exceptional across the board. From the first phone call they were extremely responsive and professional. I am especially grateful for David who serviced both calls. He took the time to look into the problem and gave me all my options. I would recommend Bell Plumbing and David without hesitation. Thanks for the great work Bell and David!

Ken K.

8/14/2017

The technician who came out to the job arrived in an unmarked van, quoted $800/hr to fix a simple broken pipe even though it was a weekday afternoon. He said take it or leave it because he knew I needed it fixed immediately. Neither professional nor helpful. Not a nice person.

Johny S.

02/04/2022 12:00:00 SA

We had Jacob as our plumber and he was great, took care of our shower issues and fixed the problem..we recommended bell plumbing for any plumbing issues.

Josh S.

02/09/2018 12:00:00 SA

Dan came over to help diagnose two thorny issues that have been plaguing us for a week. He was really thoughtful, knowledgeable, and patient with all of my questions. By far my favorite of the few folks that we've met. Thank you for great service!

Estelle S.

05/05/2023 12:00:00 SA

For whatever reason they would not take my job. In the end my brother-in-law set up the compact washer. All it required was the correct adapter. The adapter included with the washer did not fit my kitchen sink faucet. He located the correct adapter at Ace Hardware.

Kathy D.

10/30/2017

This company is fantastic. I had a water leak on a Saturday and called them. They were able to come out on Saturday. Corey was very professional and thorough. Found the problem and was able to adjust some things and fixed the problem. Corey was very courteous and friendly and explained the problem in layman's terms. I highly recommend Bell Plumbing.

Sam K.

4/30/2019

The business appears to be professional, but is not. I made an appointment 2 weeks ago, received an email and text reminder yesterday that I have an appointment today with Bell Plumbing today between 2 - 4pm. I rushed home by 2pm. At 6pm, I called Bell Plumbing, spoke to their answering service, complained that I wasted 4 hours. An early courtesy call of a no-show would have allowed me to return to my productive work. If this is how they keep their appointments, I would hate to evaluate the quality of their work.

JD F.

11/03/2021 12:00:00 SA

Quickly responded to our leaking water heater to inspect day we called and replaced it the following day.

Justin D.

02/11/2011 12:00:00 SA

I used these guys, they did a bad job, I had to bring in another contractor to fix the job. No cooperation from these guys, ended up in litigation.

L. B.

03/12/2009 12:00:00 SA

They were polite and sent the plumber at a convenient time. Most of the job was done well but the guy installed my new faucet incorrectly. I didn't notice the problem until he had left so I called and they sent him back. He said that the faucet was defective, he could not do anything about it and I should buy a different one. Then he said I should call and ask for him and he'd work with me to install the new one at a discount. This made me feel like he was trying to cover himself. I was skeptical so I called the faucet manufacturer and they said it was installed wrong and told me how to fix it. I was able to fix it myself and now it works perfectly. It also turns side-to-side more smoothly than before when he had installed it. If I had done what he told me to do, it would have cost me a lot more time and money and it still may not have been installed right. I was not pleased with his attitude. He didn't even look at it to see if he might have made a mistake.

Eddie D.

12/20/2011

Greg D. contacted me to tell me that he wasn't the proper Bell Plumbing.

I have the receipt with his card attached. This IS the proper Bell Plumbing.

We spent over $700.00 and were left with nothing more than a mess.

K L.

2/20/2019

Quick followup call to schedule appointment. Office staff was very friendly and helpful. They were able to set up text message for call ahead so we could be onsite when Mike arrived. Mike was very professional, knowledgeable and fixed our problem. Bell is now in our contact list for future plumbing issues with our house and rental property. Thank you.

Antonio C.

05/07/2020 12:00:00 SA

I paid $725 for a 30 day warranty and a tech to run a high pressure hose to unclog my kitchen sink and I have to tell you I do not feel very satisfied about the excessive charge, unfortunately company does not provide quote over yelp but instead shows up assesses your issue and charges you by the job type, so you really don't know how they come up
with such a fee.

However at least the tech was friendly, prepared and fast, but unfortunately that will never be enough for me to hire this company ever again. Lesson learned I guess and hence the star count overall experience included your very high unexpected fees,makes a customer feel strong armed.

5/7/20 Update I am changing my review to 5 stars (originally 2 stars) since Bell Plumbing provided a refund as an act of great customer service and accountability, I feel much better now for the charge/fee and my overall experience with this company has been very go

Marti B.

7/24/2017

I would highly recommend Bell Plumbing, from the moment I called, the front desk person
quickly handled my appointment, provided an actuate timeline and a call before the arrival
of Mike. Thank you so much Mike, for your honest and kind professional service!
We will be a repeat customer for sure.

wayne c.

05/05/2020 12:00:00 SA

This is the second time I've used Bell, once for a major project and this time for what turned out to be a minor issue. I couldn't be happier. They came quickly, texted me to let me know the plumber was on the way, and the fixed the problem immediately. I wouldn't consider calling anyone else.

Roger M.

03/11/2023 12:00:00 SA

Bell Plumbing is our go to company for any Plumbing needs. Juan and Miguel came by today right on time, fixed our issue in a quick and professional way. Highly recommend this company and don't hesitate to ask for Juan and Miguel.

Roger and Renzi Miller

Madhav M.

5/21/2019

I booked this plumbing service online and specified a two hour window when I can be home. David showed up on time and found that the leak only needed tightening a nut. He showed me how to do that in case it happens again. Since the job didn't take much time, he waived his fee. I really appreciated his courtesy and efficiency. I will definitely use Bell Plumbing again and even ask specifically for David.

Aimee C.

10/30/2016

David Semeniuc from Bell Plumbing did a quick and excellent job fixing my plumbing. He was on time, very tidy (he used protective shoe covers), courteous, and I highly recommend him and Bell.

Alan M.

7/28/2018

The kitchen drain stopped up, and we had a dinner party in the near future. Our usual plumber could not come for four days, so we settled on Bell Plumbing which could get a man out in an hour. The plumber did a good job in clearing the drain in about half an hour. Bell is not the cheapest plumber in town at $279/hr., but they do good work.

Maggie P.

4/26/2023

Freddy and Juan did an outstanding job repairing my gas line connection to my meter.

Efficient and professional work. The team at Bell San Carlos is very customer focused. My new go to plumbing company.

John L.

04/03/2017 12:00:00 SA

David from Bell to give me a quote for my plumbing issue - well he made me realize I didn't have an issue, but a clogged issue so didn't have to pay for anything. Thanks for the advice.

Joe J.

11/27/2019

In May of 2019 I signed a contract for Bell Plumbing to trench and install the Gas and sewer lines for our new construction. This work involved trenching from the house out and completely across the street - a major operation. The manager Greg was very familiar with the area having done major sewer work 2 houses away. Bell is extremely fair in pricing, explained all of the options clearly and performed the work fast and professionally. I highly recommend Bell Plumbing for Sewer and Gas trenching from the street to the house in Menlo Park.

I had an estimate from another company that was almost double the estimated price from Bell for the gas line with a one line broken english description of the work - what a joke! In contrast, Bell gave me multiple options and estimates for the sewer and gas with full descriptions of the work needed. Several other contractors simply refused an estimate as they were too busy. In the end I am grateful to Bell Plumbing to squeeze the work in their tight schedule while not taking advantage of us on price.

Thank you Bell Plumbing!!!

Joe Junkin
Menlo Park

Luke L.

9/19/2022

It was such a great service! I could not relighting my water heater after the gas was restored. I contacted Bell Plumbing and they called me on Monday morning and quickly sent Jakob to my house. Jakob found out the problem right away and even showed me the trick how to check if the fire was stared because it is almost impossible to see the lighting with bare eyes. Jakob also told me a few things to pay attention after the water heater was restored. The best service ever. Bell Plumbing and their employees truly care about their customers. I will definitely work with Bell Plumbing in the future.

Christopher B.

5/15/2017

Quick to respond! Stands by their work! Superior service!

After 4 homes and 15+ years of experiencing the various home ownership issues that come up, Bell Plumbing is the best service provider I've ever worked with hands down. Andrew was absolutely fantastic, and I appreciate everything Greg (owner) did to solve the problem at hand!

Long Story:
Plumbing backed up late at night. The night responder told me how to stop the immediate issue and they were on it first thing in the AM. After some diagnosis and camera work, realized that it would require some major repairs, as it's an older line. They provided a few options and started work. We hit a few unforeseen issues along the way, but Bell Plumbing stood by their work and did a great job completing what turned out to be a tough job. No need to ever look elsewhere for plumbing work, and I recommend their services to everyone!

Ronn M.

3/30/2022

Technician Jakob is a true pro. On top , efficiently on time.
Call Leila, she'll provide answers for your needs.
Being a customer service manager, always get it right the first time.
Bell's mantra.

Alex S.

11/18/2022

Juan did a great job helping us fix a problem with the supply line to our bathroom faucet. Very good service, friendly and professional.

Rich K.

08/09/2023 12:00:00 SA

Bell Plumbing came out to replace old, damaged plumbing at an external backflow valve with new copper plumbing. They didn't follow my instructions to install an RP valve and they didn't solder or crimp all the joints so the first time the water was turned on, it created a geyser.

However, they were very responsive to my problem and sent Freddy out to fix the connections. He fixed all the connections and everything was working perfectly the same day. I will always ask for Freddy in the future.

KT T.

06/08/2017 12:00:00 SA

David from Bell Plumbing came out gave a free estimate he was very honest. He was here within 20min of calling the company. We were really impressed with them. Would recommend and call them for plumbing services.

Bernadette H.

08/08/2018 12:00:00 SA

After hiring a horrible plumber going by various names on craigslist who was misusing his electrician's license, I decided to go the more expensive route, to hire a real licensed plumber...and so I happy I did.

Dan was a real professional, very kind, and by the way, even has a nice humor. I told him I want to have any work done in the future by him. Thank you Dan. We need more people like you around!

This is an honest company for having the charges upfront.

Bernadette H.

Carol K.

7/23/2021

We had two separate plumbing issues recently and were very pleased with Bell Plumbing. The person we spoke with on the phone to make the appointment was courteous and responsive. Both times the person who came to do the work was pleasant and professional. We were very satisfied with the completed job. We will call them again if a plumbing need arises.

Stefanie P.

8/31/2017

We had a major plumbing backup so we called Bell Plumbing because they are in San Carlos and had good Yelp reviews - I figured they would come out quick since they're not too far away.

Corey came over within an hour or two to investigate the problem. He figured out the cause and was able to resolve the very stubborn clog after a few attempts with different equipment. He was very polite, courteous, and didn't make a mess - even though the job required removing and replacing a toilet. The rates were reasonable for the amount of time and specialized equipment required to complete the job.

I hope to never need a plumber again, but if I do, I know I will call Bell Plumbing.

Alice M M.

01/03/2019 12:00:00 SA

What an amazing experience. They came out right away and since it was such a simple fix didn't even charge me! Definitely top of my list of plumbers......the issue was my hot water heater was spewing water everywhere and they had to replace the water intake thingy.....

James R.

2/14/2016

Update::

Greg called and wanted to discuss the yelp review. He was generally concerned about my experience and he listened as I told him I was unhappy with the first days worth of work, but still paying full price for it. He said he would call me back the next day with a resolution. Long story short, he called back and made it right and just wanted me to walk away happy.

It says a lot when the manager/owner is willing to call personally to make sure the customer is satisfied. He understood where I was coming from and wanted a satisfied customer. Not every interaction in business goes as planned, but taking the effort to fix the situation deserves 5 starts for Bell Plumbing. I would use them again. Side note: Called to make payment and the receptionists are extremely friendly and pleasant! Thanks again Greg.

So the day before Valentines Day, my wife accidentally drops her ring down the flushing toilet. We were 5 minutes to walking out the door to attend a play in the city with out of town family and that we had paid good money for the tickets. My wife called Bell Plumbing and we specifically asked for a snake with a camera to see if the diamond ring was salvageable. Greg said he would send a guy out. Had the mother in law stay at our house to meet the plumber while we attended the show, which honestly was not enjoyed as we were worried sick about the ring. The plumber showed up and spend 30 minutes trying to vacuum out the toilet. He did not bring a camera as we asked. I was notified, and spent the second half of the play, which I had paid quite a bit of money for, on the phone trying to figure out what had happened, what the plumber did, why the plumber didn't use the camera as we had asked, and then on the phone with my bank to cancel the check written. Well, cancelled check resulted with the manager Greg calling me back and I made it clear I had requested a scoping of the pipes, that this was a lost ring and not a toy soldier that has been dropped down the drain. I mean, this was our 10 year anniversary ring. Greg proceeded to tell me that in his 20 years of experience, it was highly unlikely to get the ring back and that I should not waste my money (this is the day before Valentines day and my wife is trying to watch the play with my parents holding back tears). I told Greg, for a 7K ring, I'd be more than happy to pay his fee and even double it for the assurance that either my wifes ring is either there or not. Greg seemed more concerned about payment and the cancelled check than he did with my wifes precious ring being lost on Valentines Day weekend.

On Valentines Day morning, James the plumber showed up to scope the plumbing pipes. Lo and behold, my wifes 10 year anniversary ring is 4 feet down. I can't imagine if I had taken Greg's advice to not waste the money based upon his 20 years of so called experience. James and I proceeded underneath the house, opened up the Clean Out cap, and it was right there.

I greatly appreciated James coming out and going above and beyond to get this precious ring back. James did an outstanding job and made my wife feel like someone else actually cared about getting this back for her.

I can not say the same for the manager Greg. Word of advice, if someone loses a wedding ring down a toilet or sink. Try to act like you care. Its not just money, but memories and treasures. Don't assume that they are not going to get it back and that it is lost forever. Have some empathy and actually provide a measure of customer service. And don't be worried about the damn check. I would gladly have paid double what I paid to get the ring back.

James, Thank you for your hard work this morning!

Yumi M.

12/20/2021

While Bell Plumbing couldn't come out to service our clogged drain, they did find us another plumber who was willing to come out right away so I really appreciated that! Thank you.

Zhicheng Y.

10/14/2022

I called Bell plumbing to fix the blockage in the pipe which causes sewage to come out in the bathtub. The assigned technician Jakob arrived later and did an initial inspection. After entering the crawlspace and seeing the leaking and wet pipe, he concludes the we have a blockage in the pipe underneath the downstair bathroom.

For the plumbing work, he said he will use a camera to locate the blockage and remove all things blocking there. The whole project will take SEVERAL hours. He then pulled an estimation from his ipad, and will charge me $508. My mental model towards SEVERAL hours is at least more than 2 hours

The work is done in a positive way: Jakob removed the blockage and also mentioned the toilet flange leaking and root intrusion I need to address separately.

The low rating I leave there is due to reasons below
- The actual work takes no more than one and half hour, which is less than the estimation. Hence I deem $508 is an over-charge for 1.5 hr blockage removal work.
- Jakob showed me the video from the camera, but did not send them to me. The video is useful to me to address the flange leaking and root intrusion issue in the future. Next day I called in to request the video, but still have not received it.

2022/10/21 updates:
The owner of Bell plumbing contacted me to get more details and my ask. With honest communication, he agrees to send the camera video to me as well as refunding $100 to offset the original charge. Now both the service and the charge are green light, and I am happy to upgrade my rating.

RockSky R.

04/04/2023 12:00:00 SA

Our landlord hired Bell Plumbing to replace a very old and outdated electric water heater. Jacob did the initial visit to check and workout an estimate. He was honest and very thorough with answering questions. Leilani called and provided the details of when the job can be done and finalized schedule. Jacob and Freddy arrived perfectly on time of the scheduled date and these guys are on the top of their game. They were very courteous of our house and were prepared with boot covers, drop cloth and cleaning up as they go. The work these guys do is very thorough and precise. I would definitely recommend Bell Plumbing specially since all the boxes were checked positive. The whole team has great communication, reasonable cost, honest, knowledgable and very reliable plumbers. Thumbs up to Jacob and Freddy for their great work. Thank you Bell Plumbing.

Mechelle A.

11/06/2013 12:00:00 SA

Great service ... fast service ..Yolanda nd Greg the owners are very pleasant! !! And most importantly great job!! I'm glad I called them!!

Katie S.

3/21/2023

Freddy and Jakob were incredibly helpful, punctual and professional. Everything was clearly explained and they took care of our issues far more quickly and inexpensively than we expected. We've used Bell Plumbing before and always had similar great experiences. Many of our neighbors speak highly of them too! They are the people to call when you need to get an important job done by professionals who know what they're doing.

Brandy I.

12/22/2021

Bell Plumbing came to the rescue yesterday afternoon to help us with our backed up sink at our auto repair facility. The technician they sent out, Gurt, was courteous and got the job done efficiently. Much appreciated, and we will be calling in the future for any issues that arise. Highly recommend this company

Vin A.

3/27/2021

I called Bell plumbing on a Saturday at 10AM and I have a plumber show up at my house in less than 2 hours. The plumber Gert Visser showed up on time, and was great, not only in fixing our shower clog but also educating us and giving us tips and plumbing advice. I would not hesitate calling Bell Plumbing again. Payment was done with a card and everything was smooth, and done very well. Gert is the man!

Shawn F.

4/22/2019

Excellent service. Making the appointment was easy. Gert came exactly when he was supposed to. Went above and beyond what I have seen before in identifying the problem, the fastest way to get it done and finished it as he said he would, without any drama. Very reasonable and very professional.

Haitham S.

5/20/2018

Easy to book, easy to communicate, and above all you get a text with the location of your service provider ... in real time!

David arrived early, checked on the issue and he was thorough in his explanation. Since the issue didn't need any work, the inspection's cost was $0!

Professional service which I recommend, and I'd definitely use again.

Lily A.

02/02/2021 12:00:00 SA

Bell plumbing rep came wearing a mask on time. Looked at our project, and said we would need to get a general contractor to deal with our issue. They did not charge us for coming to make an estimate.
I like that they were honest.
I will definitely call them for our next plumbing emergency.

Amy F.

09/02/2017 12:00:00 SA

I called Bell Plumbing for same-day service on a Saturday- to fix a broken disposal. David showed up within two hours and fixed the problem in five minutes. He was fast and friendly to my children and barking dogs. I would definitely recommend Bell and David - great and professional service.

Marc F.

4/28/2015

Totally satisfied with Bell. Had a major plumbing problem, a busted line under our concrete slab, and Bell was timely and clean and did a great job. Will definitely use them again!

Sahar H.

3/20/2018

The company was responsive in dispatching a tech to me and setting up appointment time to fix my leaking water heater. Dan was my tech and he was amazing and very thorough and efficient. He knew his trade and was able to diagnose the problem quickly and resolve the issue. Very pleased with his service.

Widad G.

12/13/2017

I was able to get someone out to my house right away. Greg fixed our faucet in minutes and helped identify others issues that were the root cause. Highly recommend their service.

Bill S.

12/11/2008 12:00:00 SA

We had an emergency plumbing situation. The guy arrived in good time but charged us way too much. He wasn't even here for an 45 minutes. His machine broke and started smoking up the place. He didn't bring a big enough bucket so he had to use OUR trash cans and then didn't clean them out when he was done! He did fix the problem but they wouldn't be the first ones on our list to call again

G. Y.

11/10/2022 12:00:00 SA

Bell came to inspect and quote me for a repair. Although I did not end up proceeding, I was really satisfied with the transparency the technician had, whereas other plumbing companies did whatever they could to secure the biggest job possible and use scare tactics to pressure you into signing up for the big jobs.

Daniel Y.

12/14/2017

Bell was great! Greg came out to our house to check out some problems with our dishwasher draining and some bathroom leaks. Helped us fix some of the smaller issues and explained options for larger ones thoroughly.

Nicole Z.

3/28/2023

Thank you Bell plumbing for sending your technician's Freddy and Jakob today . They replaced our 20 year old water heater. My son was also greatly appreciative for being able to take hot a showers after a few days without. Thank you guys so much!

Renee Y.

03/04/2019 12:00:00 SA

Called Bell plumbing this am for clogged bathtub drain. I got an immediate response and made an appointment for 1-3pm. Plummer was available earlier the my appointment time. Mike arrived and got right to work, and cleared my drain in about 30 min. Mike was super nice, clean and did a great job.

Keri T.

6/19/2021

The people at Bell Plumbing are amazing! I called with a clogged toilet and they were able to fit me in right away before the plumber was scheduled for another appointment. I immediately received a text confirmation with a picture of the plumber (Gertie) and his bio. Gertie showed up immediately and within two minutes the toilet was fixed. I was very impressed with the professional way the appointment was scheduled and confirmed, and the courteous, professionalism of Gertie. I highly recommend Bell Plumbing and will use them again for any plumbing needs in the future.

James S.

3/28/2016

I needed to replace a kitchen faucet. James B. was professional, timely, and did a good job at the quoted price.

Michael C.

3/29/2023

Bell plumbing is a diamond in the rough . I had several plumbing companies out to my property and got huge estimates for a plethora of different recommendations and quotes to solve my drainage issues. Freddy gave it to me straight forward and gave me the most cost effective option that fit my needs for my investment property during a hard time . Thank you for your honesty and understanding of my situation. My tenants are satisfied and confident in their home now . Thank you Freddy and Bell plumbing .

Jessica C.

10/03/2018 12:00:00 SA

What can I say about bell plumbing? They have been the most helpful in every aspect! My house is an old house so the pipes are getting old and are becoming easier to break. We had a clog in our toilet that was causing sanitary waste to come out the tub and the toilet was overflowing and getting all over our floor. They came by and were able to get the blockage out carefully which was great! They did it in a fast and timely manner which was great because we were having company over the weekend. Greg was amazing and I would definitely recommend them to everyone! Great company and great customer service!!! I will definitely use them again!

Jeff Q.

2/24/2015

Sewer line backup Saturday evening. I called about 10 places that were 24/7 emergency service places and this was the only one that could help me before Monday. A little more expensive than other places, but they were able to come out on a Saturday evening.

Andrew came over and snaked and reset our toilet. He was very knowledgeable and explained options to me and what I should consider regarding the possibly replacing the sewer line.

Two days later, we had another clog. Andrew was off work and in a personal appointment. He took the time to step out of his appointment and call me and he said he could come by around 11:30pm or have someone else come out first thing in the morning.

After Andrew's appointment, he went home to change, pick up a truck, and came to our house around 11:30pm to clear our clog (on his night off).

Thanks Andrew for your commitment to your customers and making sure they are taken care of!

Five stars for Andrew! Four stars for Bell Plumbing, just because it was a bit more expensive than other places.

Samantha Z.

3/27/2023

Our crawl space was flooded with sewage . Thankfully I was able to find my go to plumber I've been working with for years . Thank you FREDDY and the BELL PLUMBING crew for its fast response and professionalism in removing and replacing our 80 year old drainage system . Do not hesitate to call BELL and ask For FREDDY. Thanks again

Blair H.

07/11/2017 12:00:00 SA

Fabulous Plumbing Service! We called and Mike arrived within 30 minutes. He was punctual and polite. Diagnosed and fixed problem quickly. Highly
recommend!

David T.

09/09/2021 12:00:00 SA

Gert from Bell Plumbing is the best! He came out quickly, diagnosed and fixed the problem super fast with no mess. Also dog friendly!

I will definitely call them again for any plumbing needs in the future.

Shauna C.

5/31/2018

We needed a plumber on a Sunday as we had a valve that wouldn't shut off. Bell sent Gert that day! Gert was amazing quick and through. He and Bell followed through orders the part and installed. Prices were fair and Gert was professional and prompt. We will be calling Bell for all of our future plumbing issues. Thank you Gert and Bell!!

Heather M.

11/07/2013 12:00:00 SA

I had a great experience with Bell Plumbing and would recommend them to anyone. The disposal unit under my sink literally fell off my sink, causing a big mess. Greg, the owner, came out personally to fix the sink on a Saturday. The job was fixed in no time, and he even helped me with another problem I was having, so he solved two job instead of one. I'm really busy with a child and full time job so when I'm wowed by an experience that saves me time and solves my issues, I want to pass along my story so someone else can choose Bell as well.

Valerie R.

8/29/2018

Best plumbing company in the Bay Area! Our business has had a few emergency plumbing problems and they are always available to help out. They are always very nice and helpful. We appreciate their quickness and efficiency!

Mike B.

08/01/2023 12:00:00 SA

Jakob and Bell Plumbing are phenomenal! World class service! We called at 5:30pm and needed a new water heater after another company unsuccessfully tried to repair our old one. Jakob showed up at 6:00pm and installed a new one. Not only was he professional but he took the time to educate us about the new water heater. I could not recommend Jakob and Bell Plumbing more highly! They will be our go to for all our plumbing needs in the future. They should be yours too. We have dealt with lots you would be hard pressed to find anyone better!

Julie D.

7/28/2019

Gert came out to our shop in downtown Los Altos to clear a bunch of clogs in the hair salon next door that was causing our sinks to back up. He came on very short notice on a Saturday, and was great! Very informative, polite, worked quickly, and prices were fair. We would definitely use them again!

Side note: loved that the company sent us a text to say the technician was on his way with a picture and background description. Nice touch!

Larry L.

5/26/2023

The technician (Juan) was very gracious and solved the problem with the kitchen garbage quickly and without a fuss. A pleasure to deal with. A solid local company.

Paul C.

11/04/2019 12:00:00 SA

Called in the morning with a broken water heater. They came within a couple hours, fixed it in an hour, charged reasonable rate. What more can I ask for?

Alexa T.

12/16/2021

My family and I have been costumers of Bell Plumbing for years. Even when my parents moved out of town they made sure to take care of them. They have taken care of my gym and my home. I trust and value their business.

Fran M.

12/05/2022 12:00:00 SA

Appreciate the service we received. Was able to book a same day appointment. They were reliable and efficient. The whole process was easy and my problem was fixed that same day.

Junko P.

05/11/2023 12:00:00 SA

First of all let me say that Freddy from bell plucking was amazing. We had a cracked pipe and I got all kinds of different suggestions from other places, but Freddy's was not only the best price, be he was smart in how he handled the situation as well. This isn't the first time I have used bell plumbing nor will it be my last. They always do a great job

John C.

5/30/2023

Freddy quickly fixed the plastic drain that I broke after I landed on the utility sink after falling off a ladder. He was super helpful and fixed it really quickly. I would recommend his work to everyone!

Bonnie L.

12/24/2015

Andrew just came out on Christmas Eve to fix a leaking toilet. He arrived on time and quickly figured out the problem. I could not have asked for better service. Thank you!

Stephen R.

08/08/2018 12:00:00 SA

Had sewer issues and Bell Plumbing came to the rescue. They explained exactly what needed to be done and did a fantastic job. I was kept aware of the progress and they were done fast and everything back to working perfectly

Michael G.

10/15/2019

The technician, Mike Castle, was right on time. He was professional and courteous and did an EXCELLENT job clearing the clog in my laundry line. I recommend Bell Plumbing. Ask for Mike Castle!!!

Lisa B.

1/17/2020

Wonderful experience with Bell Plumbing. Gert came out and replace our water heater. He is knowledgeable, friendly and got the job done. I have used them before and they are now the only company I will use going forward.

Gina R.

11/11/2022 12:00:00 SA

It's never a good thing when you put in the wash and water comes spraying down from your kitchen light! Bell Plumbing to the rescue! The personable and knowledgeable Leilani asked all the right questions and was able to get us on the schedule for later the same day. We received a text before our technician, Jakob Droz, arrived, showing his picture and giving a short bio. What a great feature to make us feel comfortable. Jakob was polite, efficient and thorough. He checked the pipe from the 2nd floor all the way down to where it feeds into the sewer line, including crawling under the house. He got behind the washer and stayed to be sure the pipe was cleared and while he did so, he explained how grateful he was to work for Bell Plumbing and what an awesome business it was to work for. He appreciates the ethics of the company and how close-knit everyone who works there is. It was apparent he was proud to work for this family-owned business and that he puts forth his best effort on every job. It was so refreshing to hear a young man be so enthusiastic, knowledgeable and positive. Great job, all around Bell Plumbing!

Taylor T.

3/30/2023

I had the pleasure of meeting Freddy from Bell Plumbing today. He educated me on why it isn't a good idea to pour grease down my kitchen sink. I'm sorry you had to work so hard to unclog my drain! I'm greatly appreciative you didn't give up as other plumbers wanted to dig up my brand new flooring as I have a slab foundation home. You saved the day and my sanity. Thank you so much.

Joelle G.

11/05/2018 12:00:00 SA

I submitted a request for a quote for a simple job of replacing a garbage disposal. I included a photo, but Hilda D REFUSED to provide a quote. She told me I need to have them onsite to give me any information what so ever. I find it VERY hard to believe they can't provide pricing of a job which I'm sure they do often enough.

Not sure what scam they're pulling, but I'll look for a mom and pop place that actually values their business.

Jessica C.

7/17/2023

Called 3 other companies in the middle of the night.
Nobody would respond for an emergency, and then my brother stumbled upon. Bell Plumbing they were able to respond hours faster than the competition at a portion of the price. I will use bell plumbing from here on out. Thank you all

Rhonda T.

06/05/2021 12:00:00 SA

David Bell came to check, complete, and repair work done by a pro referred by Angi's who left assorted leaks and no hot water in my kitchen sink. Mr. Bell did a great job repairing damage done by first guy and completing all the jobs. Prices were reasonable. He was friendly, efficient, answered all my questions and explained all the work. My house was built mid 70s and is in disrepair so there are no simple jobs. He's definitely my plumber now.

Brian C.

11/23/2022

Had a great experience with Jakob. He came over and was able to fix a bathtub stopper that we had been struggling to get back into place. He was knowledgeable and explained to us what was going on and how to prevent issues going forward. Also gave us some great advice on how to handle future drain issues throughout the house.

Claire C.

01/06/2017 12:00:00 SA

The gas valve near my stove is leaking and I called Bell Plumbing to come and check it out. James came and took a look. He was thorough and really listened as I explained what I was noticing. Since the leak seems to be in the wall, he referred me to a locater service and said he would be happy to come back when the exact location of the leak was discovered. I really appreciated his helpfulness and commitment to ensuring that things be done right and with as little impact on the house as possible. I will definitely be calling for James to come back as soon I get the leak pinpointed. Thank you Bell Plumbing!

Lizette R.

3/26/2023

Freddy was responsive, kind and comforting during a bad situation during the storm and my basement flooding . He saved my water heater and furnace . Call bell they will fix the issues immediately and professionally. Thank you Bell plumbing!!!!!

Desiree Leona H.

07/06/2023 12:00:00 SA

My dishwasher wouldn't drain. Jakob took a look and quickly assessed it wasn't a drainage problem but something wrong with the appliance. He didn't charge for the visit. super honest and great service.

B P.

06/09/2023 12:00:00 SA

We have used Bell plumbing multiple times, and have been super happy with their professionalism, scheduling responsiveness, and work.

The most recent project involved a bathroom faucet which was stuck and needed some TLC. Bell plumbing came, scoped out the work, performed it in minutes, and we're done with the project. Wonderful experience. My two favorite people at Bell Plumbing are Jacob, and Chris.

Marlon T.

8/30/2016

I got a reference to use Bell from Stephen's Plumbing for a damaged sewer lateral and to improve my storm drain system. In brief, my experience with them as been about dealing with attentive, communicative staff, having them do quality work, at a fair price. My issues started with sewage coming out of my exterior cleanout. Stephen's Plumbing assisted with an emergency snaking of the lateral, but they mentioned that as they had previously visited my address numerous times for the previous owner of the house, for exactly the same issue, there might be a more serious underlying problem. They suggested Bell for doing a camera inspection. Bell came to do the camera inspection at no cost which confirmed an initial suspicion that my lateral was damaged and would need replacement. As I live in San Mateo, the city has a sewer lateral cost sharing program, but at the time of my sewage problems.that program would not restart for a few more months. Bell was frank in outlining my options, from immediate lateral replacement, to temporary measures to tide us over until the cost sharing program would restart. We opted to try and delay until the cost sharing restart - Bell assisted us with hydrojetting (at a competitive price) that bought us some time, and they also walked us through some of the paperwork and establishing connections with City Hall so that we would be first in line to get our cost sharing application approved. At the same time, Bell noticed deficiencies in our storm drain system and noted that while they were fixing the sewer lateral, it would be wise to take advantage of the construction permits and the need to redo our concrete driveway (our lateral runs under the driveway) to save money when fixing our storm system as well. Bell did a great job of installing a trenchless system, relocating our exterior cleanout to bring it up to current building code, and creating a bomb-proof new storm drain system that was mitigating some previously unnoticed water that was beginning to affect our house foundation. While the project took a bit longer than anticipated due to some unavoidable delays, the end result was professional, of high quality, and at a very reasonable price. We are now finishing up on the last of the sewer lateral cost sharing paperwork and are expecting a check from City Hall, thanks to Bell. Kudos especially to Andrew, who managed our project and kept us constantly up to date on progress.

Srimathi M.

04/04/2023 12:00:00 SA

I have used bell plumbing twice now. Very responsive and professional. Reasonable pricing as well.

Alice C.

12/14/2016

Just before Thanksgiving, our toilet was backed up, followed by our bathtub. I called around, including Wizard Plumbing, who said they could send someone out that evening as an emergency call for $375. When I called Bell Plumbing, they said they could get someone out for a free estimate between 4 and 6pm. At about 7:10pm, Mike from Sewer Rat showed up with a truly surly attitude. He told us it'd be $485 to even begin diagnosing what the problem was. So, HE was late, but was going to charge US an emergency rate without saying so much. However, at that point, being so late in the evening on Thanksgiving eve, we felt stuck, so regrettably had to tell him to go ahead. He wouldn't answer our questions, so I was going to call back Bell Plumbing during business hours to settle this unfortunate experience later. First priority was to fix the problem. More than one hour and $485 later, he said our sewer line was broke, problem unresolved.

How did this experience turn into 5 stars (rounding up from 4.5), when it should have been a negative rating, if yelp had one? Andrew Clark. He explained our options on the phone--at this point close to 9pm--and said he'd come do a diagnosis on Friday morning after Thanksgiving at no charge to us. It turned out there were roots in our sewer pipe (which is apparently common in these parts), and the repairs included not only replacing part of the pipe but the lateral connection to the City main (which required an emergency encroachment permit). Because of Thanksgiving, there were delays in finishing up the work, but the Bell Plumbing team first made sure our sewer line was cleared. Andrew himself came to our house 3 times to clear the clog in my bathtub. Beyond getting our problem resolved, like other reviews said, he's a very good communicator and the consummate professional.

I'm quite sure Bell Plumbing was not the cheapest option, and I'd have liked the hole in our backyard to have been filled more quickly than a week. However, all in all, the team, led by Andrew, got the urgent part of the problem resolved on a timely basis, despite how it started with Mike from Sewer Rat. So, I feel good about recommending Bell Plumbing, and will probably use them again, should the need arise.

Marco A.

09/07/2022 12:00:00 SA

Spoke to Greg bell plumbing the owner phenomenal service.
These guys are the best in town for your underground plumbing service.
Look no further.

phyllis M.

6/24/2013

I Used Yelp yesterday to look for a Plumbing co. near me in San Mateo. I read Bell Plumbings review like what I read. I email them to make an appt. got a call back that evening, made an appt. for the next day. Steve came, on time checked out my problem (lslow drain and leak). Gave me some advice on using my garbage disposal before running dish washer, and before using the water in the sink. I ask how much I owed him and he said, free estimate. WOW..free This is a company I will call again and refer to my friends. Thanks Steve

J L L.

10/09/2015 12:00:00 SA

Nothing like having your whole house backed up.

Searched around for different companies and I kept being told they couldn't make it for a day or two. Finally came across Bell Plumbing. And so thankful I did. They sent Jonathan out right away. He came in and diagnosed what was wrong. My main line needed to be cleared. Service was quick and my home was back to normal the same day.

Great customer service all around!

Sherwood A.

10/02/2020 12:00:00 SA

Just wanted to say thanks for the kind and helpful review of my sewer line by Chris Shane, Bell Plumbing tech. The delightful office coordinator made the schedule and the tech was in and out with great information and a positive outlook! Thanks Bell plumbing!

Jay C.

2/19/2016

Very quick response! Dispatch called back to see if its ok for the technician to show up earlier. Identified and fixed the problem in no time! Thank you so much!

D S.

5/19/2018

All around fantastic service. When I called Bell Plumbing Hilda answered right away. She promptly took all my details and scheduled an appointment. A few minutes after the call I received a text confirming the appointment. Prior to the appointment I received a text with the name and picture of the technician. David was assigned to my job and he arrived in a clean truck and uniform. He quickly assessed the problem and made the necessary repairs. It was a great experience and I will definitely call again. Special thanks to David for his help.

Kanthi A.

12/12/2017 12:00:00 SA

It was a great experience working with bell plumbing. Greg arrived in time and was very professional. Will definitely consider them for my future needs.

Ben B.

8/26/2022

Juan figured out my faucet was under warranty vs buying a new one and saved me $1200. Top notch and they were great last time too.

Hansen W.

3/30/2023

After almost 9 years since I've had my kitchen clean-out line snaked and cleared, I began to notice that the water in the kitchen sink was draining slowly. Apparently, I had a blockage in the line. I called Bell Plumbing in the morning and was able to get an appointment the same day.

When our technician Freddy arrived, he was very professional and thoughtful. He came prepared with booties so that he can keep the house clean.

As Freddy was working to clear the line, he informed me that the blockage in the line was much worse than anticipated. He tried multiple times with various equipments to clear the line. Throughout the appointment, Freddy kept me informed of the progress and maintained a positive attitude. Because of the severity of the blockage, both Freddy and Greg with their tireless effort and persistence, they were finally able to clear the blockage.

Freddy was wonderful to work with. He never gave up on the beast of a blockage. He was determined to clear the blockage for me so that I can use my kitchen sink again. Freddy went above and beyond in his work and in his customer service.

From the moment I called the office, until the time the job was finished, I've had nothing but exceptional service. They are very responsive, and I would definitely use them again for any future plumbing needs.

I highly recommend Bell Plumbing, and I am happy to support a local family owned and operated business.

Ishani S.

02/08/2022 12:00:00 SA

I requested an online quote which was responded to in less than 30mins. Maribel on the phone was very kind and patient. They were able to schedule us faster than any other company in the area. Gert worked on our plumbing issues and I'm very very happy with his work. He takes the time to explain the issues. I think the cost was very reasonable, job was well done and everything was completed while accommodating my schedule. Highly recommend this company and Gert.

Bethany D.

11/04/2018 12:00:00 SA

I called this company to come out and fix the water line to our office refrigerator. Neither the water dispenser or the ice maker were working, and we couldn't figure out why. I got several quotes, and Bell was one of the lower ones, and were able to come out pretty quickly. So I chose them. What a good decision! Gert came out to our office and discovered in a couple of minutes that someone had turned off the cold water line. He turned it back on and was finished in under 10 minutes. I was thrilled. I asked him what I owed him, and he said I can't charge you for that! And he actually wouldn't take any money. This company will service my plumbing needs forever! Amazing!

Micah J.

11/14/2017

Fantastic. Called at 8am, Greg G. showed up at 12:30pm, gave me a fair quote in seconds, finished the job exactly as promised and left me with clear drains, a fully functional disposal and extreme satisfaction. I've worked with a fair number of plumbers in the area and Greg is at the top of the list.

Todd L.

05/11/2018 12:00:00 SA

I was very impressed with Bell Plumbing's service in dealing with a gas line that interfered with the back panel of a new Kitchen Range I had purchased. They were fast to respond to my initial query and we able to provide a 2 hour service window the very next Day. The technician, Gert Visser, arrived on time and was very professional. He quickly assessed that there was a minimal plumbing means to solve the clearance problem and minimized the time and cost of fixing the problem.

I highly recommend Gert and Bell Plumbing.

Engin E.

7/27/2017

I highly recommend Bell Plumbing. We own a restaurant on San Carlos Ave. we had a plumbing issue in the kitchen, Greg was on time and did an amazing job, also the bill was very reasonable. It was our first time to call Bell and we are very please with its service. We will definitely call them again when ever we need . Thank you so much.

Clinton J.

7/25/2016

I would like to thank Andrew Clark & Bell Plumbing for coming out last minute and resolved my plumbing issue very quickly. Very nice people, I will defiantly use them again!

Spencer C.

7/19/2022

I have a commercial piece of property in San Mateo. The tenant informed me the sewer was plugged and the toilets were inoperable. Bell Plumbing was called and got us on the list right away. They started today at 915AM and had the job completed by 1115AM. The used a high pressure water device that cleared the line from the building to the sewer. Then, they ran a TV camera through the line and it was totally clean. Excellent job. The men were very knowledgeable, professional, decent employees, polite and cleaned everything up. Excellent job.

Jonathan G.

09/04/2017 12:00:00 SA

I called because I couldn't get my pilot light going on my water heater. It was one of those fancy ones with the push button ignition and you peer through a tiny window to see if it is lit. I probably spent 2 hours myself trying to make it work, and made the garage pitch black to make sure there was no light pollution preventing me from seeing the pilot.

Andrew shows up on time, and much to my chagrin he gets the pilot light going on the first push. Turns out I just didn't know what I was doing and the ignition was working fine, I just didn't know what I was looking for. He didn't even charge me for the visit.

I have a larger plumbing project coming up in the next few months, and there is no question who I am going to be using for that work. On the peninsula it's impossible to get anyone to show up much less stick with their appointment time. These guys are on it. Highly recommended.

Ted A.

07/12/2017 12:00:00 SA

We had a pipe break in our garden and we had to shut all our water off to stop it, leaving us with no waterWe called Bell Plumbing and they had an estimator there in about an hour. Greg gave us a great price and we agreed to the work. They sent Corey out in another hour and we had it all fixed in an hour. They did a great job and were very friendly and courteous. This is the third time we have used them and they are always consistent with great service. We highly recommend them.

Christina T.

08/04/2023 12:00:00 SA

My family has been calling Bell Plumbing for help in the past almost 10 years. Bell Plumbing always responded quickly and solved the issues smoothly. We are satisfied with the services provided by all the technicians there, especially Dan and Juan, who are not only experienced and professional but also super friendly. We highly recommend Bell Plumbing!

Denise F.

06/12/2023 12:00:00 SA

Our water heater went out this morning! Called Bell Plumbing and they sent Jacob out. He replaced the water heater and did a great job. Answered all of my questions and went through the instructions on the water tank, the meaning of the blue & red light, how to increase the water temp. I was so appreciative for the highlights, he made it so easy to understand.
I will call him back for the other things on our TO DO list.

Andrew F.

8/31/2022

We needed our sewer lateral replaced and Bell Plumbing was very prompt in coming out to give us a quote. We ended up having them replace the lateral and they were very efficient and professional. Appreciated them keeping us updated on progress and also handling any inspections needed from the city.

John P.

05/11/2022 12:00:00 SA

Reached out to Bell for a repair / replace that another company did not fix. They were very responsive and scheduled a technician - Juan to come to the house at a convenient time.

Juan was great, showed up on time, assessed the problem quickly, gave me a price estimate that was acceptable and fixed the issue.

Great experience using them for a small repair that other companies would not look at, very happy with Juan and their service.

Randox M.

8/30/2016

Front desk was great! Crew sounded caring and knowledgable.

Plumbers are great, but Management was shaky. Got a quote and they tried to match pricing of competitors, however, they slipped up and gave away their real prices.

Long story short... jacked up prices by $100 bucks when really it was a City job, altogether!!!

Rip off artists!!! Beware!!!

John L.

6/28/2023

I Kudo Jakob for his professional work, he does not meet the needs, becaue he EXCEED our expectation, very clean and sharp troubleshooting and remedy our 3 bathroom faucet, in a very professional and courtesy way. I would highly recommend Bell/Jakob for any plumbing issue. Thank you for the good work for our household

Alvin M.

3/21/2018

These guys responded right away (thanks Meagan!) and comes in on time. They gave me an honest assessment and options for my water heater. Very easy to transact with and got the job done.

Greg R.

1/17/2023

Updating with the latest, per the owner's comment. After I made my complaint known, Bell did refund my $175 trip fee. They also sent me a nice holiday gift basket seeking my forgiveness, which was a nice gesture.

Still, I think it stands that I leave this review to make known the frustrations I have with being asked to pay $3,000 to replace a shower that was fixed on first sight by another plumber with a $1 screw.

andrea l.

10/29/2016

This is my 2nd time using Bell Plumbing. From the moment the office dispatcher answered the phone it was top notch service. She was able to answer any questions I had along with understanding my needs when it came to this particular job. My elderly mother had a backed up toilet and sink and needed it fixed as soon as possible. The dispatcher was able to have Andrew her tech come out the same day and not only fixed the problem in a timely manner, he was very patient with my mothers questions and made her feel safe as he explained to her what he was doing and why. I appreciated his professional and compassionate behavior as you don't see that type of customer service that much anymore. I would DEFINITELY recommend this company.

Kelly R.

10/02/2013 12:00:00 SA

I am surprised by some of the negative reviews on here! We had a plumbing emergency in which our sprinkler system had broken and flooded a large area surrounding our house main. He diligently dug out all of the mud about a foot deep to figure out where the leak was originating, and stopped it. It was a very challenging project because in this particular space, there was a maze of piping running every way. But he was able to find the problem and now we have a sprinkler company redoing our sprinkler valves. He was able to fix it in time before flooding occurred in our basement. We will definitley use Bell Plumbing in the future!! Plumbers are not cheap, and his price for the labor was fair. Highly recommend!

Gene B.

03/06/2018 12:00:00 SA

We called Bell Plumbing for three plumbing tasks. They responded very quickly to set the appointment. Cory of Bell Plumbing was on time for the appointment and immediately began the repair work. He worked quickly and professionally to perform the repairs. Cory answered all my questions, and I had many, and was very customer friendly. I own income property and will use Bell Plumbing as my go-to plumber. GREAT JOB !!

Ron G.

9/30/2015

Having a plumbing issue is an already shitty no pun intended circumstance. Having no empathy or sympathy to the situation and being made to feel like nothing more than a blank check in the process, the situation remains unresolved while standing on the other end of a cashed check..........!?!? I wouldn't recommend them to anyone!!!!!!

Howard K.

8/30/2018

Horrible experience with these guys. They wanted to turn what was an easy 3k fix into a 25k project, then completely disappeared when we didn't take the bait. Would never recommend, and hope others don't use either.

Angie S.

4/26/2017

I made the correct decision of choosing Bell Plumbing. They are responsive, profesional, knowledgable, with great customer service. I had my water heater replaced and could be happier! I would highly recommend this company, I will be calling them for my yearly sewer cleaning in the future!

Marco A.

2/17/2018

Used Greg from bell plumbing on multiple occasions.
Pretty straight forward guy. Clean fast and reliable service highly recommend.

Norm L.

10/14/2015

We had a series of plumbing emergencies and have always had great experiences with Bell Plumbing. First the house backed up, they came to clear it, and then it backed up again. Jonathan came out and kept at it with Andrew. It took them three days but being the mensch that he is, Jonathan kept at it. We had grease backing out into the kitchen and then found it leaked under the house. Together with Andrew they scoped the problem, evaluated options, presented solutions, and now the house was back up and running. It wasn't the least expensive option, but the service and attitude made up for it.

Phoenix F.

8/18/2023

I was so impressed with Bell Plumbing and their fantastic technician Jakob D! I called with a clogged kitchen faucet and they were able to schedule me for the next day. Jakob was on time, friendly, clean, and quick. It was an easy fix, and I was grateful. Thank you, Bell Plumbing I will be calling again!

Ashlee H.

8/24/2020

Online appointment scheduling, texted with technician information (picture, experience, and a little about him) when he left to come to our house, work (and then some) done in 30 min and at a good price. Gert was professional, friendly, explained what was wrong and how he fixed it, and was COVID-conscious! Really happy with the experience, especially after run around with different company before contacting Bell.

Steven R.

08/03/2019 12:00:00 SA

We called them for dealing with sewage backing up and kitchen sink issues in our place. They promptly responded and got someone over in a few hours. The plumber Gert was knowledgeable and very nice to talk to. Would definitely recommend this service!

Anthony R.

8/18/2023

Freddy came to my property today and was amazing. Roto rooter tried to take advantage of a bad situation. And I decided to decline their service because it seemed unethical. Freddy showed up and gave us many options and was everything they were not . Thank you Bell plumbing for training your employees so well . And thank you Freddy for saving the day .

K M.

10/05/2017 12:00:00 SA

Our kitchen sink was blocked up and the line from the dishwasher to the kitchen sink was blocked as well. Dan was at my house within 20 minutes after I called Bell Plumbing. He fixed everything quickly and cleanly. He is also a very nice guy. It was as easy as it gets and saved my husband many hours this weekend trying to fix it himself. Thanks, Dan!

Cindy M.

9/17/2018

I could not be more pleased with Bell Plumbing. They saved the day with their processional install of a new pipe line from my street clean out to the city main. They were professional, timely, competitively priced and didn't cut any corners in the process. They have excellent customer service ,and I loved working with Greg Dixon and Cory. They take great pride in what they do, are responsive and do the job right. I cannot recommend them highly enough and will continue to only use Bell Plumbing for all of my home plumbing needs! In fact I am now workin on putting in a home water protection system and new water chiller with them as well.

Haven R.

3/31/2023

Juan of Bell Plumbing responded to our call and was very professional and knowledgeable. He replaced our kitchen sink without any problems, efficiently and professionally. Juan did an excellent job!

Sh. A.

12/13/2018

While I don't live in the Bay Area, but I needed help to address the plumbing issue in my house, in Menlo Park. This company was prompt to respond. They dispatched their technician Gert Visser in one hour. He is a very nice fellow; and is an expert in what he does. That comes with good nature and personality. There are two thumbs up and five stars for you.

Thank you,
Sh. A.

Tracey K.

01/07/2017 12:00:00 SA

Very quick service and fast response rate! David came by at scheduled time early Saturday morning and fixed our disposal on the spot. He gave us the tool we would need to use for next time, and was very helpful and informative.

Steve S.

11/15/2022

Huge shoutout to Bell Plumbing and serviceman Juan who responded within hours of our call to assess and replace our broken water heater. Juan was professional, courteous, & answered all our questions. Despite having to deal with a busted water heater, Juan and Bell Plumbing made the process stress-free and painless. Look no further than Bell Plumbing for all your emergency plumbing needs.

Celeste C.

9/14/2018

Excellent customer service. David was professional and extremely helpful. I will definitely use Bell Plumbing for any future needs!

Linda M.

2/17/2013

Cannot say enough about the excellent service from Bell Plumbing. We had a backed-up main sewer line down the hill at the back of our property; it wasn't easy to get to. Andrew arrived within the promised two-hour window and cabled and cleared the clog (sadly, small roots were present). Andrew will return tomorrow with a camera but--for now--the problem is fixed and water is flowing! Andrew is an extremely competent and pleasant gentleman; we are so very happy to have called Bell!

Golgo F.

1/20/2010

Bell Plumbing Rocks! I own a business in San Mateo and use these guys for all my plumbing issues.

Greg, the owner, is cool and always been super fair on pricing. The result...my return business. Also, any of the guys working for Bell show up on time and get the job done fast.

Good tradesmen are hard to find so don't sleep on Bell Plumbing when looking for a plumber.

martie s.

12/14/2017

Bell Plumbing was stellar from the beginning of our communications and execution of their work order. Since we were compelled to contract with 3 plumbing companies for assessment, this provided an opportunity to compare communications and deliverables. Of the 3 companies, 2 edged out the franchise plumbing company by a long shot. As the owner, Greg chose to remain on the forefront of the communications, and was readily available via text. His customer service orientation philosophy spilled over to his staff, Megan and Hilda. Clearly, Greg ensures that customers are treated with respect.

Eric G.

1/28/2018

If you want a plumber that respects your time and keeps their commitments look elsewhere! They may discount prices...but there's a reason.

As a busy professional and a single dad, my time is very valuable. They set a 4 (!) hour service window for when they'd show up. I had to travel a considerable distance to meet them for the window. Then I waited. And waited. And waited. about 15 mins before the window was set to expire, I get a call from the service tech saying he was going to be about 30 mins late. I was perturbed, but at least he communicated. I waited an 60 mins and he still wasn't there. When I checked in with him about his progress, he was still AT LEAST 30 more mins out. Add this to the 60 plus mins that it would take to get the job I'd contracted them to do done, and I would have then hit the worst traffic the Bay Area has to offer. I called and canceled before I had to wait a single minute more.

I'm sure they will try to defend themselves by saying that their tech communicated that he was going to be late. BUT, when you say you're going to be 30 mins late and your actually 90 mins plus the job time the job would likely take and add that to the 4 hours you've been sitting around waiting for them, it adds up to a big fat slap in the face for your time.

My WHOLE DAY WAS WASTED! Don't waste yours.

Moe T.

01/06/2018 12:00:00 SA

So fast! I called and technicians were already in the city so they came within 30 minutes. Fixed the issues within 30 minutes and I'm now out of the house to get on with my day. Thanks!

Juan C.

3/28/2022

I had some plumbing issues. It was backing up into our shower. They came out cleared and replaced old pipes we had. They came on time and did the work in the time they had quoted! Thank you for you work.

Colin H.

02/08/2023 12:00:00 SA

They were amazing - The technician, Jakob Droz, showed up on time - was knowledgable and friendly. He cleared our blocked dishwasher in 20 minutes. He explained about the blockage and then said - No charge! We will make sure they are the first company we contact in the future for any of our plumbing needs

Lessandro D.

11/14/2018

Amazing service. Super quick plumbers! Workers are super considerate to make sure they leave area clean after repairs. Use them for my home and my gym business.

Jonathan A.

07/06/2023 12:00:00 SA

My sink was clogged this morning. I called them up and that afternoon Jakob came to fix it. He was kind, professional, informative, and fixed the issue. Would definitely use them again!

Nu S.

8/16/2023

I've had nothing but awesome service from Bell Plumbers! They crush it. Jakob and Angelo are both absolute delights to work with and can fix most plumbing issues with ease. Couldn't recommend more!

Gilbert W.

2/17/2018

Fast response via email , next day service . The problem was solved quickly . Very pleased with both the phone support and plumber who was on-time and professional . My thoughts echo what most say , its a great business .

Brian N.

06/02/2018 12:00:00 SA

Mike came by today and was great helping us out with the issue in a timely manner. he was courteous and prompt.

Frankie E.

10/14/2016

Absolutely the best choice, if you need a plumber, especially for a Sewer Lateral replacement!
All these acalades are correct and real.
My small rental property in San Carlos had a sewer backup, a real emergency. First company I called had to bring in high powered machine (chged over $1000) to clear it, we had sewage all over the front yard, and 75 year clay pipes full of roots, indicated most were broken.
Their Sewer Lateral replacement quote was so high, decided to look for another company.
If you need a replacement, you want a company that has a Class A license if have to replace into the street as have to have an Engineering licence. Companies that do not have, will have to sub that part
out to a company that has one and you will pay substantially more.
That is how I found Bell plumbing, and Greg (owner) has a Class A and was recommended.
Price was the best, got the permits quickly thru the city, finished in 3 days , had it inspected,
trenchless is the way to go. Great people, work fast, and handled the problem immediately.
Nice to have such a great plumber right in the neighborhood!

Corinna J.

10/13/2018

They are ok in terms of quality. We had hired them for two different jobs and because neither of them were done very well, we had to have Bell Plumbing return to fully resolve the problem.

Rachel B.

12/15/2017

We called needing our dishwasher fixed it wasn't draining and shooting water out of the sink. We called Bell Plumbing and someone was fortunately available. He came out within the hour and had our dishwasher up in running in no time at all. Excellent customer service and very timely. Thank you.

Fabian F.

09/04/2017 12:00:00 SA

My water heater pilot wouldn't stay lit Sunday night and I called them the following day in the morning, which was labor day. They had a 2 hour window the same day. Plumber showed up during the window and replaced the thermocouple of our water heater and the water heater is now working again. He was friendly and helpful and didn't mind me watching him work. Price could have been lower but given that they came out right away on a holiday justified it for me. Also they were the only company that offered to come out for free and give a free estimate, without asking for money to simply show up for an initial look at the problem.

Raquel O.

9/23/2018

Bell Plumbing came thru for us during a family party and was able to fix our backed up toilet. Instead of having to send everyone home early, they came in discreetly and did their thing and saved the day! I'll definitely call them again and refer them to any friends and family that need plumbing services!

Super F.

4/26/2017

Thank you, thank you, thank you, Mike!! I was washing my hands in the shared bathroom after my appointment and my diamond ring slipped off my finger and down the drain. A feeling of dred washed over my entire body. Having worked with plumbers in the past I know that it can sometimes takes days for them to come out and help as they are usually slammed or book way in advance. I was supposed to catch a flight later on that day and now I had lost the beautiful ring my husband had given me down a public sink! I had very little hope that I'd see that ring again, but thank God for Yelp and Mike over at Bell Plumbing!!

The experience with Bell Plumbing was awesome from the start. They were the first plumbers I called and as I frantically explained the situation to them the office person who answered my call she calmly asked me to hold while she intercepted a technician on my behalf. She came back on the phone and said she was able to get a hold of them and was sending someone my way. I was in disbelief at how incredibly lucky I was to have called them and get someone on the first try! Mike arrived half an hour later to and saved the day by rescuing my ring and all with a smile on his face. I now truly believe you don't have to wear a cape to be a super hero, coveralls are equally a super hero uniform!

After saving my ring I received a follow up call from their office to check on me and the level of service received today and I can confidently say that I will definitely be using Bell Plumbing for all plumbing needs again and recommend that you call them too!

Steve T.

9/14/2015

Needed a few couplings replaced in my gas line due to a leak. Total of about 8 inches of piping. They quoted me $950 for the repair, plus $850 to run a pressure test. It's a 45 minute job. $1800. What do these people think they're doing? Plastic surgery??

UPDATE: their service manager called me after seeing this review to try to tell me I don't know what I'm talking about as this is expensive work. He didn't have any interest in hearing my response, and instead just talked over me, so I hung up. Dude, they're iron pipes, that are coupled together with some putty in between. It's not rocket science. Don't try to pretend it is just because of the San Bruno fire. Exploiting that event? Really?? No shame whatsoever....

2nd UPDATE: Repairs have been completed and I have gas again, no thanks to Bell Plumbing. Found a company called Fast Response, and they did the job and the pressure test for a whopping $250! Enough said!

Vicky M.

4/25/2018

I can't thank Bell Plumbing and Dan for coming to my rescue. Dan fixed the problem immediately and saved me potentially costly water damage to my condo. Dan was professional and polite. I would recommend all of my friends to call Bell Plumbing. Again, THANK YOU!!!!

Monica B.

3/27/2023

Bell Plumbing reached out to understand my concerns and tried to see if there were additional photos the plumber had taken. They offered a discount on the services to help soften the negative experience.

Shay M.

05/04/2023 12:00:00 SA

I just moved to our new place and was super excited. Except one thing. Our shower/bathtub would run water out of both spouts regardless if it was turned on shower or bathtub. I had heard that bell plumbing was super efficient from several clients and since I was now living in a home I needed to find a reliable plumber. So I called Bell plumbing and Freddy arrived a few minutes prior to our designated appointment time slot which was great no waiting. He was able to go out to the work van and grab the part he needed and I guess it was a quick fix. Kuddos to Freddy and bell plumbing. I'm excited I found a reliable plumber.

Michael S.

05/02/2023 12:00:00 SA

Absolutely impressed by Freddy and his work quality and willingness to do everything possible to fix the problem with not only the toilet tank issue, but the bathroom sink as well.

Really highest quality of work and thoroughness, and level of knowledge.

So impressed and will definitely call Bell Plumbing again and ask for Freddy personally for any plumbing issue!

L S.

10/05/2021 12:00:00 SA

I called two other plumbers before Bell Plumbing, one couldn't fix my problem and the other said they would have to rip out the whole shower and it would be expensive to fix. Bell plumbing sent a guy to come fix it the next day! Super honest!!! Didn't try to sell me anything or exaggerate the work, I really appreciate it, will definitely use them when I need them. I am writing a review because I want them to stay working until I need them again lol!

Jill W.

08/02/2023 12:00:00 SA

I wasn't confident in the service I received from another plumbing company and it was recommended that I reach out to Greg, the owner of Bell Plumbing. He was responsive, professional and very helpful in his feedback. He now has a new and loyal customer in me!

Opie R.

11/22/2022

We searched for a plumber to come out and check if we had a leak in our restroom. I was told that the bolts inside our toilet tank was rusted. The plumber addressed the issue, offered a bandage repair and realized that for a couple hundred more we could get a new toilet. We sprung to have our 10+ year old toilet replaced. Without delay or downtime...work was excellent.

Jocelyn W.

07/11/2017 12:00:00 SA

Great service, same day appointments! Andrew came today and fixed our toilet, which is something another plumber and a handyman had not been able to when they'd tried. I was very impressed. He was also super nice and professional, same as the woman I spoke to over the phone. Highly recommend these guys!

anil s.

1/13/2010

AMAZING & courteous service! I called for a toilet backup, was told help will arrive within an hour. Andrew was at my door within 20 minutes and took care of t he problem. Could not be happier with the quality and timeliness of service. Best of all, the charges were very reasonable too. I would recommend this place any day.

Prasath C.

9/15/2018

Needed someone to fix our leaking sink. Called Bell on a Saturday morning, and an appointment was set for 12-2. Gert came right on time at noon. Inspected and fixed everything in about 20 minutes. Professional, courteous, honest and efficient. Cannot ask for more, and will use them again!

Bill E.

09/04/2009 12:00:00 SA

The kitchen draing backed up, so I called Bell plumbing back. The clean-out down-stairs was accessible, but not suited to the type of cleaning that our drain required.

Our plumber went to 'extrodinary lengths' to use a different clean-out location. It took all day, but eventually he got the drain cleaned out and now everything is working ok again.

I give them 5 stars for good service.

Tanushree A.

06/02/2023 12:00:00 SA

Freddy did a great job with fixing our kitchen sink issue promptly. Will hire again. Solved the problem.

JonBurrows E.

10/08/2014 12:00:00 SA

If you want an honest hard-working, knowledgeable employee, you make sure to have Luiz do your plumbing job. The real value of a business boils down to its employees and the value of a dedicated hard-worker is an invaluable asset. Bell Plumbing's principals would be wise to do whatever it takes to integrate an employee like Luiz and ingrain him into the company for a long time. Fantastic representative for your business. I managed business's in the construction industry and word of mouth is probably the most valuable tool a business has to grow and sustain its business model.

Thanh P.

04/03/2019 12:00:00 SA

Gert is a friendly and informative technician. He fixed the slow shower drain and also taught me how to avoid it in the future, what to buy, and some maintenance.

They send you text messages to keep you informed and even a link to see where they are in their travel to your house.

They did cancel the day prior (cost estimations must be done in person). They called me but I was on the train home.

Would have been nice to get an apology for that but the service was awesome! Highly recommended!

Ron B.

04/01/2020 12:00:00 SA

Our toilet was blocked today (Wednesday) so I gave them a call in the morning and they came in the afternoon. They even called and offered to come early which was nice.

Our technician (David) was very nice and respectful. Finished everything quickly and the price was fair.

Overall excellent service, would highly recommend using them.

They also have a very nice/efficient online interface. Shows you where the technician is on GPS so it's easy to plan your day.

He also wore a face mask and gloves which was appreciated during the Covid outbreak.

Krystal P.

11/22/2019

We had an issue with our shower/tub faucet. I sent a message to Bell Plumbing and they responded immediately. Their technician, David, came out right away and saved us hundreds of dollars. Very professional and honest. I highly recommend them!

Maria M.

3/14/2019

1st review-- 2018 Great fast service. I will be calling them anytime I need any plumbing service. From the lady behind the phone to the plumbers that came out very professional.
2nd review --2019
Can't say enough about Bell plumbing they are great. Prices are reasonable. Gert was my plumber and he was wonderful. I will be using them again.

Minna B.

1/30/2021

Gert is a wonderful persona DJ a great plumber. He is very professional and always gets the job done in the timeframe needed. Whenever I have any plumbing issues, I call Gert at Bell Plumbing since he is so reliable!

christina D.

6/13/2019

I am a local landlord and Bell has replaced three sewer laterals for me. They are responsive, reasonably priced and generally just great to work with. I was so very happy we happened upon them and now they are my go to for sewer lateral replacement.

Hayden L.

8/19/2022

Quick and easy toilet replacement. The plumber was very friendly! I just let him in and they did the rest.

Sally W.

04/02/2022 12:00:00 SA

Bell plumbing is an amazing company! They rebuilt the toilet in our master bathroom and recently they came out and cleared a clog in our kitchen sink. The technician Jakob was on time, professional, polite and knowledgeable! They text and email before they come and tell you the technician's name. Highly recommend!

Delilah A.

11/26/2016

I'm the assistant manager at a restaurant in San Carlos. This morning I noticed we had no running hot water, I brought it to the owners attention and he called bell plumbing. David arrived and I quickly showed him the water heater and the error message. He promptly got on the roof and took care of the problem. Really great experience with him and he was super professional! Highly recommended!

Marion D.

09/05/2018 12:00:00 SA

I recently had two excellent experiences with Bell Plumbing: installation of a new bathroom sink and faucet and a toilet replacement. In both cases plumber Dan Boe was a complete professional in his attention to his work and manner. (And there was NO clean-up work for me to do.) It was a pleasure dealing with him and the Bell office staff as well. I will not hesitate to call on them again. Sincerely, Marion D

Chung Y.

6/27/2017

David came by and helped with a issue I had with my bathtub faucet that I was having issues with.

Very responsive and punctual. Called and was able to set up an appointment within an hour or so. Gave me a 3 hour window but he was here right on time as I was getting home to wait.

Talked through the issue I was having and looked at it.
Problem was essentially resolved within 20 minutes with his expertise.

Great work and responsive!

Robert A.

06/04/2018 12:00:00 SA

Dan from Bell Plumbing came by my place to help me figure out what was going wrong with the pressure issue. I really appreciated his work and professionalism. I will use them again if I ever have an issue.

Steve I.

7/17/2011

received a $250 bill for a Failed kitchen sink cleanout. Guy refused to access cleanout under house and claimed the only way to fix plugged sink would cost $1800. I refused and my husband had the sink fixed that night after using the cleanout that the plumber claimed was not accessable. It took him all of about 30 minutes !!

Philip S.

8/30/2021

Three times now I have used Bell. I have gotten same day service all three times. The good service starts with the lady who answers the phone. I am a satisfied customer!

M. W.

5/28/2019

Wow--Bell Plumbing's reputation for great service is deserved. I found a leak the day before I was scheduled to go on vacation. Greg was able to come by within the hour and deal with it. A terrific experience.

Davina M.

04/07/2019 12:00:00 SA

They came out an hour after i called them. The issue i had turned out to be very small, the guy fixed it in 5 minutes and didnt charge me anything. Great service.

Chris D.

4/13/2016

During the holidays our sewer started to back up. The drain in our shower wouldn't drain and the toilets in our bathroom were draining slowly, erratically, or not at all. I called up a half dozen plumbers and Greg was the first to respond. I explained the situation and within 2 hours he was at our house. We had recently purchased the house. And the lines had already been snaked about 3 months prior. During that process we got a couple quotes for replacing the main line to the sewer. Greg and two of his colleagues spent a significant amount of time walking through the pros and cons of snaking the lines on this occasion viz. replacing the main line from the house to the street. We didn't want to start work on replacing the main line because (1) it was out of our budget and (2) we were getting ready to head out for a holiday trip and didn't want work to be under way while we were gone. Greg offered to work with us on a payment plan and he said he could get started work on the main line the *same day* and that he would be a third of the way done before we left town. He seemed trustworthy so we decided to move ahead right away instead of paying to snake the lines AND having to replace the main line at some point in the months ahead. While Greg and his team were working on the project they were easy to get a hold of and were very responsive - providing us with a heads up about each phase of the project. When we got back the line was replaced and everything was better than new. When we received our invoice, there was a discrepancy between the written quote and the final price. The final invoice was about $600 more than what we had been quoted. So obviously I wasn't too happy. But Greg had been nothing but professional and totally trustworthy, so I gave him the benefit of the doubt and patiently waited to have a strong reaction until after I could talk to him. It took about a week before Greg and I finally connected to talk it through. There was a miscommunication about the cost of digging up the sewer connection under the street. It wasn't clearly articulated in the written agreement. So Greg honored his word and charged us the price he quoted. I walked away from the entire experience feeling very good about how Greg handled everything. The quality of the work was very high. (You couldn't even tell they had dug up a portion of our yard.) The biggest compliment I can give is to recommend him and his crew to you. In fact, I plan on calling him again very soon for some remodel work that will require his expertise.

Louise D.

3/29/2019

I have a condo rental in San Mateo. I made 3 appointments with plumbers for an estimate of a problem that I had no clue what was needed to correct the issue. That being said--I got 3 quite different analysis and 2 different quotes which were vastly different only by sight.
The third appointment with BELL Plumbing was fantastic and here is why:
1. The office was very responsive and the appt was confirmed multiple times
2. I was called when Gert Visser was on his way
3. I was emailed with a photo -so I knew who to expect
4. When he arrived, he was articulate, personable and professional
5. he put shoe covers before he came in
6. He looked at the issue--and was extremely thorough by actually checking a few possibilities; I asked about the possible solutions that the previous plumbers recommended
7. Gert Visser was knowledgable, helpful and advised that the solution to the problem did not require as drastic as I was led to believe and at a more reasonable cost.
I highly recommend BELL plumbing and especially Gert Visser who was honest and showed integrity. Bell plumbing was recommended to me by a local real estate agent in San Carlos who calls BELL for clients, home sales as they are reliable and honest. I live in San Carlos and have entered them into my contacts-to call whenever I have a problem or someone asks for a plumber recommendationThank you Bell Plumbing and thank you Gert Visser--I will ask for you the next time I have a problem. Louise Della Maggiora

Mary Ann G.

2/13/2020

We are building a new house in Cupertino and we needed a certified plumber to trench a small distance to our gas line and make sure it passed inspection. The whole team at Bell Plumbing were super professional, thorough and just pleasant to work with for this project. Shout out to Greg, Danele, Maribel and team for their great service!! Would recommend them highly!

Oleg G.

4/26/2017

I came home to a leaky toilet and discovered water on the floor. I searched for a plumbing company but none were available. I ended up finding Bell Plumbing on Yelp and I'm glad I did. They were able to send someone out within an hour. Andrew showed up, he was very polite, he explained to me what the problem was and gave me an estimate that I perceived to be reasonable. He then began working; he had to pull the toilet and reset the seal. After the job was complete, he left my bathroom very clean and gave me warranty for the work. I highly recommend Bell Plumbing!

Narsai T.

7/17/2015

My property in San Mateo had a decades old 55ft cast iron lateral sewer line that had multiple roots and needed to be replaced. I shopped around but was ultimately recommended to Bell Plumbing. I called them last week and the manager, Johnny, met me onsite within a couple of hours. He spent 30-40 minutes walking through and explaining to me the procedure, cost, etc. I had an estimate in my hands later that day and proceeded onward with the work. This was an extremely complicated job, with numerous utilities, a high power gas line (PG&E had to be onsite to supervise) and a main water line in between my property and the main sewer line. Johnny and his crew took care of it in 5 days, with no complaints/issues from my tenants, and with zero problems or headaches. Bell Plumbing managed the markings, the traffic, fixing the street, dealing with the city, etc. Johnny kept me in the loop with updates every day. I met with the owner Greg, a very nice guy, at the end of the job, and everything was done perfectly. They did quality work and stuck to their estimate. Great company, great people, will definitely be working with them again.

Julie R.

4/14/2020

We had a great experience with Bell Plumbing! We noticed a leak under our kitchen sink last night, and someone was able to come out first thing this morning. They were very communicative throughout the whole process - I could book the appointment online, I received a confirmation text once the appointment had been confirmed, and we were texted a map with the technician's location and ETA when he was on his way. The technician was knowledgeable and friendly. He replaced our faucet, but felt our garbage disposal might be on its last legs, and he told us what to look for to know when it will need to be replaced. We would definitely use Bell again (and likely will, once the garbage disposal bites the dust).

Mike A.

10/22/2012

Bell Plumbing San Carlos is the main-stay of every gas/water/remodel project I've undertaken at my home over the past 7 years.

Currently remodeling my bath room, past projects have included a gas firepit, kitchen work, moving a furnace during a seperate remodel, a new sewer line, and a previous bath remodel.

Always professional, clean, and fairly priced. I'd gladly recommend to my neighbors and friends.

Rachel E.

7/30/2021

Had a great experience with Gert from Bell Plumbing! He replaced our badly rusted and leaking disposal and switched out the hose on our toilet that had snapped off. He worked quickly, explained everything he was doing and did a great job! Happy to not have a leaking mess under our sink anymore! Bell plumbing was great to work with, will definitely use them again if any more plumbing issues arise.

Michael W.

5/26/2020

Very prompt - same day service. Nice quality work. VERY expensive. Charged $200 for less than 10 mins work to disassemble two new pop-up drains and reinstall with plumber's putty on top of $300 x 2 p-traps for a total of $790 for 1.5 hours work. Good but SUPER expensive.

James S.

7/14/2022

Bell Plumbing was lightning fast in getting me on their schedule, communicating well throughout. They sent a fantastic technician named Juan, who was incredibly friendly and professional. Juan got everything on my list fixed quickly, gave me some great tips, checked around for any missed problems, and was done within half an hour. No charge, and again very personable and professional. Thank you Juan! Dishwasher and kitchen faucet all flowing and draining flawlessly now.

Danielle S.

11/08/2017 12:00:00 SA

This review is for exceptional service and a quick response. Dan was the plumber assigned to our restaurant and he arrived before the phone call telling me that he was coming. His attitude was impressive and his work was flawless. I hope that our restaurant only uses Bell and Dan in the future because i know he is capable of getting the job done right the first time ! His 20 years of experience really showed today and i look forward to doing business with him again in the future at more of our locations.

Bonnie W.

11/22/2022

Really appreciate the same day service and willingness to work around the homeowner's schedule. Our technician Juan was honest and helpful in advising us on what we thought might be a potential problem with our tankless water heater. The person who took our call and made our appointment was super nice and professional, too.

Arnold W.

4/28/2011

Sewer Line: We had sewer back up for 2 yrs. Roots had invaded the line in the front yard (and later discovered leaks at both the house connection and the line from the garage). We got three bids for replacement. Greg at Bell seemed to know the issues well. We went for a system that would 'burst' the old clay tile pipe in the ground and push it aside by drawing a new heavy PVC line through it (see our pictures). Ingenious. So instead of a 100 ft trench and tearing up our patio, the sidewalk beside the house and trees, this required only three holes, at the street connector, at the house, and at the garage. I saw all the work. They did a good job of installation, hauling debris, and replacing sidewalk in front of our house. Bravo!

ADDED: My original grade was 4 stars. I'm a Fan! I said.
But when I see other Yelpers who have No friends and few Yelps cancel my experience with one stars, I'm a little peeved.
We've had work done at our house by four different plumbing companies in the last five years, and bids from at least eight (all rated at Yelp).
(Different problems, different experts: One plumber does sewer clean outs only, and we didn't call on the guys who install toilets or clear kitchen sinks when it came to a new sewer line.)
Is Bell As good as it gets? Only Consumer's Union might confirm that, but from me Bell gets a High 5. I've posted over 150 Yelps. We spent big money with Bell on a big project after a serious search for the best service/price. We got good work and value. I don't want that cancelled by someone complaining about a clogged sink.
Why not just call them back?

E J H.

09/07/2018 12:00:00 SA

We are considering replacing our existing gas water heater with a tankless electric water heater and wanted to talk to someone knowledgeable who can help us with the pro's and con's. We are very fortunate to have Gert Visser on premise and he took the time to explain to us all the pro's and con's with different alternatives to us. He's very professional and courteous and think from customers perspective. At the end of the meeting, we have both agreed that the tankless water heater may not be a good alternative for us since it requires a lot of retrofitting. However, I would say that we will keep Bell Plumbing in mind for future business because of Gert's professionalism.

p r.

12/13/2019

This is a good and honest company, with people like Maribel, who was my first contact setting up my appointment, to Mike who serviced our clogged drain. Maribel was very professional and kind to accommodate us on our situation,,, Thank You Maribel. Now with Mike, he arrived on time and gave me a good price and got the drain cleared to the best its been. He even checked the other drains to make sure everything was good, Thank You Mike. Highly recommend this company versus the rotorooter who charges double the price.

Saar P.

03/02/2021 12:00:00 SA

I was going through a major remodel. I'd been burned by other contractors who did a poor or partial job. Working with Bell Plumbing and Gert has been a welcome change. They are very responsive, work quickly, and ensure that the job is done properly. They let me know in advance what they were going to do and followed up to make sure everything was done to my satisfaction.

I had a very tall order: install multiple faucets, run additional plumbing lines, add shutoff valves. Gert, Juan, and Jonathan worked some long days to finish the job quickly and make sure everything was working and nothing leaked. If I had questions, they were available to answer them. I am very thankful for having found them and will continue to use them for all my plumbing needs.

Thank you, Bell Plumbing!

Greg T.

1/22/2018

I had several jobs which I had been putting off the call for a a plumber.The final motivation was a backed-up laundry sink yesterday.
I called Bell and set an appointment to look at the jobs today. 1. Laundry sink (old cast iron trap) done and running free. 2. Install a new self-purchased garbage disposal under a double sink which I had hoped would solve a sluggish drain on that side (the old one was 25+ years old) and a rooter company had been out to clear the waste line from under the sink with no success, Nope, still very slow.. Greg, Bell's plumber, cut open the rusted outside cast-iron clean-out plug to gain access, and did the the job properly, closing the opening with an expandable plug. Now draining freely. 3. I recently had my 65 year old behemoth forced air gas heater replaced with a 96% efficient heater and wasn't pleased with the configuration of the old gas-line into which the heater installers had connected. It was left kind of hanging with little support or protection. Greg rerouted the line to make it much less vulnerable to accidental damage.
He was personable, did a great job on all three tasks and left little or no trace of his presence. The pricing was fair and I was made aware of all costs beforehand. I'd call Bell again.

Jeremy W.

4/14/2023

Amazing service. We would highly recommend bell plumbing to anyone who needs any plumbing needs. Juan and Angelo, the techs who fixed our issue were absolutely amazing they quickly identified the problem and made it right. Excellent service and extremely happy over all.

Judy H.

1/19/2021

Great company.
Reliable, honest, knowledgeable , fair prices, and excellent customer service. I have used them many times.
I highly recommend them!

Trevor D.

1/29/2017

Great experience. James from Bell fixed sink problem in 5 minutes. Recommend them.

Rocker 1.

08/12/2021 12:00:00 SA

what a nightmare
the price for the connection was many $$$$$ more than they said, broke the water main, ran wrong ditches, all in all had no clue what they were doing. Denied damaging the neighbors house and lots of other bad things. A true nightmare.
Since the owner responded and said that what I wrote is untrue I have posted pictures of:
1-broken water main- the one where the water company working at night time
2-my neighbor's window broken -which they denied breaking, it must just happen to break when they were using heavy equipment in front of their house
3-their equipment on the road- and all the damage
4-other pictures
As I wrote- it was a true nightmare and now months later the road is still not paved and filled with bumps and cracks

Susan L.

2/16/2022

Juan did a great job. He helped us with our slow drain and the other sink with a leak underneath. Very friendly, helpful, and knowledgeable. Scheduling was also friendly and efficient. Thank you!

Barbara T.

4/13/2023

Just used Bell Plumbing for the first time. I really liked their web experience of uploading my photos beforehand. They were on time, extremely clear on the pricing, and did a great job. I will definitely use them again and recommend them.

Crystal B.

4/22/2019

I needed advice on some pipes that had been smelling in our bathroom. I had done a lot of research and troubleshooting already but finally wanted a professional opinion. Gert came by and gave an honest assessment of what he thought we could/couldn't do. It's free for them to come for an estimate. Really, there was not much he could do (other than what we had already tried), but he still took apart the pipe real quick to take a look and see. Free of charge. He still spent a good half hour talking with us and giving us troubleshooting advice, but didn't rip us off trying to fix something that wasn't really fixable. I will definitely keep their number for future plumbing needs.

Cindy L.

05/05/2023 12:00:00 SA

I asked for Freddy again because of his PR and he's very and punctual. Everything you can ever ask in a plumber.

L D.

01/06/2010 12:00:00 SA

I have had multiple experiences with Bell and have been happy each time. They have provided their services at my place of employment where we have multiple residents and at my own home. At each occasion they have come out quickly to emergency plumbing problems, given reasonable job prices, solved the problems before leaving and when and if necessary, followed up with issues.
I am glad to recommend them to others. -Redwood City

D M.

10/30/2017

I called Bell Plumbing on the weekend. It wasn't an emergency in any way. I was expecting an answering machine or answering service. Instead one of the office workers answered. She explained they did not do phone estimates, but would schedule a plumber to come over to do an accurate estimate at no charge. We had two issues -- the first was a minor leak in the lawn sprinkler system. The second was an issue we had tried several times to have fixed with no success. Two of those attempts were by plumbers -- they had expensive suggestions. Our downstairs bathroom sink faucet had poor pressure on the hot side. The cold was fine. A fancy Kohler, the last attempt to fix it had somehow managed to make it quit completely. We rent and I was dreading the fuss to get them to layout for re-plumbing that sink. It took the plumber from Bell less than 5 minutes to diagnosis and fix the problem. He had the lawn irrigation problem fixed quickly as well. It took him such little time; he did not charge anything. Next time I have any plumbing problem, I will be calling them first.

Jim L.

4/13/2011

I too have used Bell Plumbing for some basic clogs and thought that was going to be the case this time but no such luck... It turned out our 1950's San Carlos home with the archaic Orange Bird piping was due for a complete new sewer line. After renting a home depot 100' snake and trying it on my own, (and getting the snake stuck), I called Greg and the Bell boys came right over, manually pulled out my stuck snake and went to work. They ran the camera, dug the giant holes by hand and gave me a thorough assessment of everything.
We ended up doing hydraulic pipe bursting replacement and now have a new sewer line and two clean outs. Our yard is on a hill and the line is about 75' long so digging the whole line out wasnt really an option. Greg & Steve were awesome! Big job, great service.

Patrick M.

6/28/2012

Double check pricing with Greg if you have an elderly parent needing work done. I returned from vacation to learn that my mom had called them. She had her garbage disposal removed per her request and new drain pipes under the sink installed.....$750.00. He then talked her into a new sink faucet, which she did not need nor had requested, but he gave her the price of faucet and labor at $550.00. Greg told her that the faucet cost $350.00. total job....$1300.00 His technician was on the job for approximately 2 hours tops!
The faucet was plastic and poorly installed. It rocked back and forth on the sink deck and the escutcheon plate also slid back and forth.
I called Greg (the one and only time he would speak with me) and asked him what kind of faucet it was. He said he was not sure, but thought it was a Price Pfister or Delta. I went to Home Depot and found the same faucet on the shelf for $109.00. It was made by Moen.
Once again, several attempts were made to contact him over the phone by leaving messages with his secretary Raquel, who was actually very nice.
Finally, she told me that he would not call me back, but instead would refund a check for $350, which he did. I will leave that up to you readers, but I have to wonder...guilt perhaps.
Lastly, he had told me that the price was an industry standard. Well that may be for Mr. and Mrs. Hillsborough, but in my opinion, not a 75 year old woman on a fixed income.
Well, just remember to get other quotes before selecting a company to keep everyone honest.

Maxine K.

02/03/2022 12:00:00 SA

Really professional and very honest for my problems at home. I highly recommend Gert for any problems you have. He is the guy you wanna talk to for any plumbing issues. You have my 100% support! Very impressed with their service.

Kayte B.

9/18/2017

We've called Bell to come out twice. The first was after another plumber installed our toilets, and they weren't flushing well. The first plumber basically said tough shit. Someone from Bell came out, adjusted the toilets, and since they spent less than 15 minutes on it, didn't charge us.
We called them again today because toilet paper and other grossness was coming up from the sewer manhole cover thing in our yard. We'd been arguing with the city saying that they needed to take care of it, but had finally given up and called a plumber. Turns out the city was just slow - they cleared the blockage a couple of hours before our appointment with Bell. Bell sent out Corey, who ran a camera down the pipes to confirm what was happening, explained how everything works to my husband, and again, since it was a 'minimal' amount of work, didn't charge us.
Someday we'll actually have a plumbing job that takes more than 15 minutes, and when that happens, we will look forward to calling Bell and actually paying them for their services. Until then, it's so nice to get professional advice, and not feel like we are being screwed over.

Alicia P.

1/19/2017

Had Greg help with a sewer line major root damage! Had a total of 3 estimates Greg was able to adjust his prices and scope of work to gain my trust and my approval to start! It's hard to find a good trustworthy plumber . All work completed on time and in a professional manner. Thank you Greg.

Bin L.

3/18/2023

Juan came out very promptly on a Saturday and was super easy to work with, helped us solved the issue on the spot, gave us really clear explanations on why things are happening and what we can do to avoid issues in the future and tested our plumbing extensively, great guy to work with, highly recommend!

Larry H.

7/14/2022

Juan Rayas was very good in taking care of our plumbing problems at the laundromat. We had problems with a tankless water heater. He had to add a valve an hose bib.
It went very difficult situation.

Tim Q.

5/13/2017

Thank you, thank you, thank you Mike! Seriously Bell Plumbing provided the best customer service! Long story short, I accidentally flushed a Clorox Toiletwand head cleaner down the toilet and it affected the flushing in the toilet at my place. I was freaking out cause no matter how much I used the plunger it would not fix the flushing. So I decided to get a Yelp quote and got matched with Bell Plumbing. They definitely were flexible to meet my schedule and came out later that day to do the job. Mike came in providing options and is honest opinion. He got the job done in longer about 30 min and got it done with a very, very fair price! I could not be anymore satisfied with Bell Plumbing! I will definitely be using these guys again for future plumbing problems and I think you guys should too!

Sarita J.

02/07/2020 12:00:00 SA

I had to get my sewer lateral replaced, for which trenching across the street as required by city is very expensive. Bell Plumbing was the only company that had a solution that does not require trenching - they install in-place liner from the home line to the main line in street. More expensive then other options, but way cheaper as you save $$$$ on trenching the public street. Good work, quickly approved by city