Balanced Comfort Cooling & Heating

After juggling changes to their service date, they finally showed up to fix my HVAC and water heater systems.  Since this is a rental I was not at the home when they arrived and I let them in remotely.  After an hour they called me and told me they had fixed the issue, but there was a pending issue that I may need to repair in a few months after the winter season.  Fast forward to a few hours later and I could tell the heat issues were not fixed and the house is freezing.  I called the service back to set up another visit and the tech says the issue was never fixed because I didn't pay to have the future issue fixed. If the tech had told me the heater wouldn't work without the fix, I would have gladly paid for the fix right away, it's 30° out.  But instead I'm now looking for new HVAC support from another company and will not be using this service ever again.

Very responsive, knowledgeable, and prompt next day service. Storm and our tech, David were both great to work with. Would highly recommend.

Our repairman, Jose Prado, was very good. He diagnosed and repaired my mother's heater in a short time. I really appreciated his professional, personable manner. Thank you Jose!

Extremely knowledgeable and polite.
Jose knew what he was doing and he diagnosed the heater problem within 5 min.

Although he fixed the problem, he recommended that a part needs to be checked soon and he explained the problem now and a problem to come soon if we don't change the part.

Overall we are happy with the work and definitely will recommend This company.